Cabela's Reviews

I’ve had the Cabela’s Club VISA card that was offered by Cabela’s own bank (World’s Foremost Bank) and had the best customer service for many years! They were better than anyone else and I enjoyed using this card for purchases and gaining the points at Cabela’s. With the merger of Cabela’s and Bass Pro and the changeover to Capital One MasterCard I can assure you that this experience is now the worst! The Customer Service Reps are arrogant and not at all helpful and the tools I had once used to alert me to payments due, charges, etc. seem to be unavailable or buried under levels of menus on their website. A call today to understand why I wasn’t getting my statements electronically and being charged interest for a payment that I didn’t get any alerts on was a fruitless waste of time! The CSR and her supervisor “Asia” couldn’t even say my name correctly and refused to do anything helpful.

I called to get a price on an item in the 2019 shooting catalog. Items not the same as advertised. Customer service not at all helpful. For a company of this magnitude I expected more. Will think twice before ordering from this company again.

I went in to the Tualatin, OR Cabela’s to sell them a Benelli M4 12g tactical. They offered $807 which I agreed to. I asked them to return it on my debit card as cash to my credit union bank. They said yes and when I left the store and checked my account the money had not yet gone in. Rechecked today and still not there. I have sold guns to them previously and had them put back on same card and cash was there instantaneously.

The eyecups on a set of Cabela branded binoculars tore. I asked for assistance to get replacements. This is the response. "Cabela's private label merchandise is made to Cabela's specification and we are unable to disclose who the manufacture is due to proprietary information. Spare parts including eye cups are not available. I apologize for any inconvenience. Please let us know if you have any other questions." I would not recommend buying anything that is Cabela branded that may need any sort of repair in the future.

I had a Cabela's card for a few years now with not one problem until Capital One took over! They don’t send you your statement until it’s already past due then sock you with an Asinine late fee and interest charge! Go with ANYONE but Capital One! I also will never shop at Cabela's or Bass Pro ever again for getting in bed with such a dishonest and corrupt company like Capital One!!!

After spending lots of time on the phone I put my order in wich never came. And looking in deeper they have been cheating on my points. After being with them for a long time and being a black card holder for several years I would think they would want to have service. So very shortly they will be minus one card holder.

I disputed a sale after purchasing and returning an item... Gave Cabela all the info needed. RMA #, dates, circumstances, tracking # for both items. After 3 conversations...I get an email asking me to upload all docs. Everything of course was by phone or instant chat... The documents I have are my copies of the RMA shipping label, and UPS tracking #. Both of which I cannot upload. I am 62 and do not have that printer capacity. As soon as this matter is settled. I will likely close my Cabela account. MISS YOU VISA!

Resolved.

I placed an order on 12/21/2018. It stated it would come direct from the manufacturer in 4-7 days. I called on 12/29 to ask about the shipment. They had no record of it being shipped. I called on 12/31 to check on status of order. I was told they would call back with an estimated time of arrival. I never heard back from them. I called on 1/2/2019 to check status. I was told they had not heard back from the manufacturer. I received an email from Cabela's stating it had been shipped on 12/27/2018, Another lie from them.

Recently I purchased a product from Cabela's which required assembly. It was the ninth such product I had purchased, so I have a familiarity with the assembly process. The manufacturer modified the product and created a maddening assembly process. It took brute force included a hammer and crowbar to attach a simple bracket. So, I wrote a review on Cabela's site and it was rejected. So, I edited my review and it was rejected again. I wrote a third review and it was rejected again. My review was honest, specific and factual. It was not mean-spirited.

I got a bass pro gift card and on the back it says you can use it online for cabelas.com. Well, that's not true. It wouldnt accept my gift card when I tried placing an order online and gave me a number to call. I called the number and they said that you have to do it on the phone or in person, even though it clearly says on the gift card that you can. And the lady even said, "Oh I know, but you cant." I placed my order on the 26 and it had guaranteed Express shipping so I was suppose to receive my items on the 28. I received an order confirmation email on the 28 but no shipping information so I called customer service.

I have been with Cabela's for many years. I had no problem with their visa card however when they changed to Capital One master card my problems began. They wanted all my info I had on the other Cabela's visa card which was alright. I have excellent credit pay it off monthly and early many years of this. Anyway I received the new card and the first time I used it was rejected. I was ticked. I tried several time to straighten this out. The last time I talked to someone in Costa Rica (hard to understand) he said for me to send my driver license to him. I told him no way and to cancel the card. He warned me I would lose any points I had. I told I didn't care. I'd had enough. This ordeal made me not want to shop at Cabela's at all.

Since Cabela's merged with Bass Pro, the credit card experience has been awful. Unfortunately, I lost my credit card, and I asked for a replacement card to be sent. That was 8 days ago. Little did I know that a new card won't even be placed in the mail for 4-7 days... There is no hope of receiving one for nearly two weeks IF the U.S. mail happens to not lose the letter. Who knows where the card actually is at this point. My experience when our Discover was compromised last year was entirely on the other end of the spectrum --- Discover sent replacement cards within 2 days via FedEx, signature required. I felt very good about that. As far as I'm concerned, all of Cabela's previously great services have decreased significantly since this combining with Bass Pro. I don't want to rate them with 1 star but apparently one star at least is required. About one sentence away from canceling the card entirely.

Went to Cabela's mainly for the Bargain Cave Saturday to find out that when Bass Pro Shops bought out Cabela's, they decided to get rid of the Bargain Cave. ARE YOU CRAZY? I asked one of the sales people. They said to let Bass Pro Shop know how disappointed I was online. Hey Bass Pro Shop "WHAT ARE YOU THINKING"? That brings a lot of customers in. Not so smart managing.

CABELA'S CREDIT CARD ISSUE. I have an 800+ credit rating and always prompt credit card issues. I have a valid credit that expires in 3 years. Without any notice Visa sends a generic letter saying they basically sold out and my current card is canceled and balance is due ASAP... And a new card from Capital One is being issued in a couple days. The person at Visa was so rude, it prompted me to write this. Basically demanded full payment on the phone and this went on for 2 hours without any detailed info as to why, or what this transition was implemented.

I have bought several guns at the Cabela's in Wheeling, WV in the past. Most transactions went relatively smoothly. My wife and I took a trip today with $1000 to buy a new pistol for her, only to find out that the new policy, since the buyout with Bass Pro, will not let you handle the gun without the lock in place. Every gun in the store has a lock on. It is impossible to get the feel of the action with a lock on. Even after talking to a manager, who was sympathetic and understanding, but unwilling to remove the lock even for a serious buyer. You wouldn't buy a car if they never even let you sit in the seat, Would You??? It's Cabela's loss. I bought a S/W on the way back home at a local gun store (saving $100). Unless they change the policy I will never buy a gun from Cabela's again.

I have bought all my hunting equipment from Cabela's over many years. I recommend Cabela's to all my hunters who need something on their way to camp. This year walking into Cabela's I was very disappointed. There is no longer any Cabela's camo, Under Armour camo anywhere. You have to styles of camo to choose from which is Bass Pro brand and that's it. Camo section is 1/4 of size it was when store was just Cabela's. Cabela's is no longer world's foremost outfitter. It is now Bass Pro clothing store. Fine store for city folks to look at pretty flannel shirts. Not for a hunter or outfitter to buy quality camo. Way to go on destroying a great store.

Well I waited about 2-3 months for the gift card and it never came. So I had to file a complaint with the Better Business Bureau. Cabela's promptly responded and sent me a gift card for the full amount of the damaged ammo, and an additional gift card for the long wait and hassle. I am satisfied with the resolution, but still not happy it took 3-months to resolve.

I have purchased thousands of dollars of products over the years and have always received excellent customer service until now. The lifetime warranty on Cabela's branded hunting waders is no longer in effect since they were bought out by Bass Pro Shop. I was offered 20% off a new pair to ease my pain. This does not help me as I am on a fixed income and do not have the extra funds needed to get into a new pair of waders that come with a Lifetime Guarantee tag attached that is null and void to corporate. Frustrated and upset.

I purchased some snow runner boots a week ago and they were horrible. I tried to return them today without a receipt as I have done many times before for fishing equipment, clothing, etc. and was told I could only have the lowest sales price which was 1/3 of what I paid for the boots. NEVER shopping at Cabela's again.

Horrible, since Bass Pro bought Cabela's the service is gone. I'm a ** member, just called to get my password reset. Four agents later still going through "verification". Worthless. Soon as these people get paid off I'm done and won't shop there again. The "higher" level agent threatened to hang up when I told her that it is unacceptable going through four people and a verification each step (which consisted of my birthday and zip code) easily retrieved off of whitepages.com.

I thought I'd save a few bucks and order ammo in bulk. Big mistake. Whoever packed the box along with the plastic ammo box that came with this special deal, literally threw everything in the shipping box in a pile with a small piece of brown paper in between the plastic ammo box and the 10 boxes of 50 rounds loose in the box and shipped. 2 boxes of ammo arrived completed busted and ammo was everywhere in the box. The remaining 8 boxes were all badly damaged but intact. (Why the packaging department did not simply put the boxes of ammo into the ammo box, pack with brown paper or bubble wrap and then simply box up the ammo box and mail is beyond me.)

I live in Canada. I was given a USD$ gift card as a gift from a friend in the USA. Cabela’s tells me they will only honor the card at par to Canadian dollar. This is a 25% discount in value versus what my friend paid Cabela’s for the gift card. RIP OFF!

Last month I recently purchased a $731.00 7mm Remington 700 SPS and had it in a clean hard case for a month. NEVER fired it. Mint condition. Decided to sell it and drove 40 miles to the SPRINGFIELD Cabela’s. At first the firearm clearer was friendly and polite but upon directing me to the Gun Library Office, I was treated like a child that had no idea what I was doing. I am 20 and I know my way around rifles. After waiting for them to inspect the rifle, the guy told me that he’ll give me 65% of what they were selling it for. I thought I could make an easy $400 at least for the rifle being in mint condition and never fired. BUT NO!

Bought a pair of fleece lined women's slippers while traveling as we have no Cabela's near us. This was in December, fast forward to September when I got the slippers out of the closet for cool weather. Put them on and the soles cracked and pieces actually broke off and my toes popped through. Contacted Cabela's telling them of problem and offering to send pictures of damaged slippers. Was told I needed several numbers off of receipt, date of purchase, place of purchase etc. Unfortunately I don't keep every receipt from every purchase and especially when I am 500 miles from home and don't expect to be returning to that store. So basically, "Out of luck I guess," according to customer service. Expected better from a brand with Cabela's reputation. Providing a picture of crumbling shoe sole should have been worth more than a brush off email.

Payment of 68.00 due Aug 14, Payment made 100.00 Aug 5. I received a late fee, because according to Cap 1... I made the payment too early and it went to principal only. I was told that any payment that is made before the "cycle" ends goes to principal only. And this cycle changes month to month. In August, the "cycle" ended on the 13th according to them, and my payment was due on the 14th. Yes, that leaves us cardholders with a 24 hour window to make a payment or it's a late fee. Sounds like a trap to me. I called the Cabela's corp. office and told them I'm transferring the balance to another card and closing the account. I have not received a follow up call. I'm extremely disappointed that Cabela's would partner with a company like that.

This is incredible. DO NOT DO BUSINESS WITH CABELA’S in particular their Club Card group. I needed some warranty work done on a product I bought from Cabela’s. The manufacturer wanted a copy of the itemized receipt, (makes sense). I called Cabela's and spent two hours on the phone between Cabela’s and the bank that issued the club card and neither one could or would produce the itemized receipt, even though I gave them the purchase date and amount. Totally frustrated, I told them my recent payment would -0- balance my card and to cancel my card as soon as it showed in the system. I also asked for written confirmation they had closed my account.

I have just returned from a very disappointing visit to Cabelas in Abbotsford. The staff on the floor were great and helpful. I was there for opening at 9 am and the doors opened at 9:04, I did my shopping and went to the till with the items, I waited and waited while the one person in front of me was put off to the side while his cashier went to help the other cashier. I waited and waited and finally I had enough and put the items on the counter and walked away. The customer that was off to the side saw and agreed with my frustration with a look. It’s amazing that anyone would go back a second time with the total lack of professionalism shown by the cashiers. I will be getting the items I need now from Walmart or Canadian Tire. What they don’t have eBay or Amazon will have. I do not recommend to anyone to ever shop there. Very Disappointed.

I opened the account with a credit limit of $1,000. I have had this card for just over four months now and since then I have made $1,230 worth of payments. That is what smart card owners do, they use their cards and then pay them down or off by the end of the month. I set up auto pay when I opened the account and so far the auto pay has only been used once. One of the due dates that they were supposed to auto pay it, they didn't, and it showed late, even though I made several large payments toward the card.

I ordered a Ravin hard case in February and it’s nearly August with no case!!! Cabela’s was kind enough to steal my money (nearly $400) with no case!! I can’t even transport my $1500 crossbow which I bought from Cabela’s. Just a bunch of crooks!! I would never order from Cabela’s!!!

I have been a Cabela’s customer for 30 years. I wanted to purchase a couple of sleeping bags that were on sale. Was told my credit card had expired, they forgot to send me a renewal. Contacted customer service and had a new card issued. Found out the sale would expire before I received my new card asked for a rain check and was told sorry...got the bags on Amazon. Recently bought a fish finder and didn't get the vets discount, was told I needed to go to the store. If the online store isn't a store, then wtf is it? Never had any problems with Cabela’s until they sold out...I am done with Cabela’s.

Cabela's Club card is by far the worst credit card to exist. When you don’t use the card they will pull your credit report every 60 days and then decrease your limit, this makes your credit score go down because it looks like you are using all of the available credit. Will be paying this off and NEVER going anywhere near Cabela's or World's Foremost Bank again.

Ever since Cabela's switched to Capital One as their credit card servicer, customer service, dependability, and overall satisfaction has sucked!!! I have excellent credit and payment history and couldn't even get a increase in credit. Once I closed my account Cabela's took my remaining 45.00 dollars in points away. No one told me when I was closing my account I had to forfeit my points I had earned by purchasing from Cabela's. I do not recommend anyone applying for a credit card from Cabela's. You are safer spending your saved cash.

Cabela’s in New Baltimore, Michigan, sells "factory blemished" handguns stating they are new and merely have a maybe-detectable cosmetic blemish. The "factory-blemished" handgun I took home and started to clean has had a LOT of rounds fired through it. After discovering this, I tried to return it. They stood firmly on their sales receipt that says it's a used gun, no returns or refunds. GOT ME!

If you try to return a merchandise without a receipt, Cabela's rips you off by offering to refund their LOWEST price ever sold for that item. So if they sold just one of that product for $1 on Black Friday, you will be offered that $1 for the product that you might have paid $100. Really, this is their policy! Can't make this up! I actually tried to return a rod and reel in order to upgrade -- spend more money at Cabela's. Because I didn't have my receipt, I was basically treated like a crook who bought it on sale in order to return the product to make a profit. Can you believe that? This is how they view their customers!

I have requested several times that they close my account and they refuse. They state that they cannot lower my credit limit nor can they close my account without speaking to me and then I need to provide them with a signed document stating I want to close my account. This is above and beyond anything that should be required. I have cut up my card but I do not feel comfortable having an open account that could be potentially compromised.

This is the only credit account I have that makes you fill out a paper form to set-up auto-pay. I'm appalled that Cabela's (who has historically had amazing customer service) has set-up their credit card in such a way that makes it more likely they will get a credit card fee... (obvious reason for this ridiculous process). If I could roll back the clock, I would have made my purchases on another revolving credit account that is more modern and customer friendly. My advice: This card is for old-school customers that like paying with a check or managing all their accounts the "old-fashioned" (i.e. you still buy groceries with a check). If you like managing your accounts online and setting up autopay online, don't get this card.

We purchased a pair of boots from Cabela's that didnt fit, we returned them for an exchange and they sent us the very same size. I then tried to call the closest store 1.5 hrs drive one way, to see if they stocked the correct size, but they would not answer the phone. I called the customer service for orders and she could not get them to respond either. She said it appeared they had the right size in the store but could not verify it. Since we didnt want to drive 3 hrs for nothing she said she would send the correct pair.

I ordered a rifle on 02/23/18. On 03/16/18 I checked the status of my order and discovered it had been cancelled. I received no notification. After telephoning I was informed the rifle was out of stock and I would have reorder. No thank you. I will not do business with a company that fails to complete their contract. This company is irresponsible and shifty. Do not do business with this underhanded outfit.

I ordered boots online that were on sale, after several weeks I was notified that my order was cancelled. I reestablished my order since I was not in a hurry for the boots. A week later the same thing happened due to a backorder. This happened again another week later, at that time I live chatted with customer service and they were not in the least bit helpful and did not seem to care. I will not spend a dollar with this company again!!

I ordered a reloading item and was informed it would be at store for pick up In 3 days. Nope, try seven. And 5% military discount doesn't apply. Went to store and purchased reloading supplies for over $100. No military service discount. In fact, does not apply too much except clothing and some fishing gear! The 5% discount used to compensate for the 10% over anyone else's retail price! I'll be shopping elsewhere for economy.

I went to the Cabela's store to purchase an item, was not in stock so went to customer service to order online. Was told it was in their warehouse and would take 5-8 days to be delivered. Eight days later it is not here. Go to their website to check status, Back ordered. No email, no call, nothing. So I wait 60 days still not here, by now the manufacturer's rebate is over so I cancel my order and go to the store to get a refund. I am told they cannot refund me I have to call customer service. I call customer service. They say I have to go to store because I paid for it there. Go back to store, get attitude from them. I have to call customer service, customer service sends me an email stating the store is to refund me. Go to store they will not do it. Three trips to store, three phone calls I finally am told they will refund my money partial gift card the rest on a check mailed to me.

This Cabela's Visa card is nothing but a house of cards. I have very good credit and about a year ago I received a pre-approved offer for a $3000.00 line of credit. I received the card and the $3,000.00 line of credit. Soon after Cabela's appeared to have run into financial trouble. They had their own bank known as World Most Bank. I think that is the correct name. However, they sold their credit portfolio to Capital One Bank. Since that selling of the credit line to Capital One Bank my credit line was dropped to $2,700.00 and today some 3 months after the first drop they dropped it again to $2,300.00 for reason unknown. I think there must be embedded some financial troubles with their credit card portfolio. I contact them and totally got the runaround. I would stay away from this Cabela's Visa Card.

I purchased several gift cards ($25) for family and friends as Xmas gifts. I then find out that Cabela's charges for shipping, well it's $6.00 for shipping to my city. Then tax is added to the bill. I can only purchase $15 towards a $25 gift card because the rest goes to shipping. So Cabela's gets the $25 plus the shipping and we get to spend only $15. Still trying to understand how they can get away with that, I guess it's all about the money and not the customer.

They keep canceling orders and not an email or call to let me know order was cancel. So after many thousands of dollars spent I decided to get corporate involved, what a waste of time. I asked to be compensated with a discount in another merchandise and they said no. I guess since Bass Pro took over customer satisfaction is not their priority.

I purchased a handgun at Cabela's. It was defective. Cabela's sent it off to be fixed. Now over 8 weeks later when I called Cabela's multiple times to check on the gun, they tell me they don't know where the gun is or when I'll get it back but they'll call me if and when Remington returns it to them. No concern whatsoever that I bought this gun from them as a trusted retailer. I called Remington directly and was told Cabela's sent the gun to the wrong place. Horrible horrible experience and will never buy anything from Cabela's again!

I purchased a camo jacket online from Cabela's. I got a confirmation email about the purchase. A few days later I get a status email stating the item had NOT been shipped yet. Then I get another email stating the item had been cancelled, but get this they still showed a shipping charge... so I guess they can cancel your order anytime they want just by saying it's now out of stock or sold out. I will never buy from Cabelas again. I wouldn't even give them a 1 star rating after this crap. I've had enough of them.

I could not find exchange information on their website or on the phone so I called customer service. A man named Steve answered after a short wait and was very courteous and helpful. I ended the call smiling. What might have been a hassle became a pleasure. I am disabled so I often call customer service at various stores. I HIGHLY recommend calling Cabela's CS. They have great products at low prices and their CS is excellent as well. They are Americans and are easily understood. HOORAY! Thank you.

I came on here looking to read reviews about Cabela's, and only read bad reviews. Clearly only the people who like to complain come on here. I have nothing but good things to report about Cabela's. The prices are as good as I will find anywhere (Canada) and when I had concerns about an order of mine, they resent the order for me asap. No complaints with them at all! Thank you Cabela's for following up quickly!!! I purchase a lot from them in person when I am within a reasonable distance, but was also pleased with their delivery since I live a long distance from them. I will order confidently from them again!!!

Cabela is known for fake deals. They are always posting great deals. They will allow you to place your order even if they don't have stuff in their inventory. I had really bad experience with them. I placed North Face Jacket order at 12/12/17 and everything went fine. I got my order number and I was excited for my North Face Jacket. The order was showing that I will get my stuff by 12/20/17. Then the story began. Nothing happened till 12/17, no order tracking, simply nothing. I called to their customer care to get my order and then I got answer, "Your order is canceled as they were not having enough stock. Also we haven't deducted your money". I asked to customer care representative that, "Why my order was placed if you were not having enough stock." Simply no answer. Come on, is this the way to handle the business?

My wife Ordered a handgun. We have Bought plenty of them from there at least 5-10 a year. It's before Christmas. She had gotten a order confirmation number from them. 2 weeks later when it's the pickup date She goes to pick it up and apparently the order has been cancelled without notice or even a reason why. In the last two weeks besides this order I have spent thousands here and will now be returning all of my items and will not shop here ever again. Terrible.

I talked online to get a refund for an item I bought that they had discounted a week later. The person told me they would refund me the difference, even though I was past their 7 day policy (I think it was 10 days). I was happy. When the refund came through they only refunded me 54% of the difference. They told me one thing and did another. Dishonest.

While Christmas shopping on Cabelas.ca I encountered a deal on heated insoles. The deal required purchasing insoles at $169 and receiving a free additional pack of batteries. I made the purchase and within a few weeks I received the order. The free spare batteries were not included in my order. I called customer service and they explained that as soon as they received the batteries, they would send them??? "Why advertise a special when there is no stock to supply," was my first question.

I have had an account with Cabela's for 3 plus years. Just recently I decided to start paying down my credit limit. I made payments 764.00 over 3 months to get the balance down. Well today I get my statement and see that something is wrong. My available credit was only 98.00. I knew it had to be wrong because I had just paid the 764.00 and had not used my card, so I called.

Last Monday I was online with this store and notice they had a sale going on with boots, shoes and other items. I never order online with any store for shoes but I needed. A new pair. I ordered a pair of sneakers and dress shoes because they had it listed for.01 cent a pair. So I placed the order they ran my card sent a confirmation email. But I called this past Monday because it was not shipped. They said they have the right not to honor it because it was an error on the website and they will refund my money in 24 hours. I will never shop at this store.

I just wasted two hours of my life on my only day off because Cabela's customer service sucks. I was looking for a product called Boost, it is essentially oxygen in a can. I wanted it ASAP and I could not find it locally at any other place other than Cabela's which had one 22-oz can left and it was an hour away from my home. I called them Friday night about 30 minutes before closing and they said that they had one on the shelf but they could not hold it for me. They said I just have to take the chance that it would still be there the next day when I can make the trip. I said I did not want to take that chance because it is so hard to find and I was willing to pay for it over the phone with a credit card.

Cabela's visa- I was given $5000.00 limit in April 2017 and kept up my payments on time and in September I made a payment of $2500.00 which they cashed and then immediately Lowered my limit to $2300.00. Upon calling them they said it was the credit bureau Equifax recommendation (which was just hacked and announced nationwide.) I told them that is hurting my credit because now I am at 100% usage instead of 45% and decided to close my account period.

I got a CCV in December 2016 with a $3000 limit. Used the card and made large payments to keep the balance low. I called customer service in January to set up auto pay for minimum payments to be sure it was never late. The minimum auto payments didn't happen. Again called in June to inquire about auto pay. Told the same thing, still no auto pay. Although I've made major payments to reduce my balance, they have routinely dropped my credit limit. Now it's half of what it used to and it has damaged my credit score due to the high credit use to credit minor ratio. Clearly Cabela's does not want me as a customer. I'm going to pay off my card and never shop at Cabela's again!

I lost my card and put my account on hold. Two weeks later I get a letter saying because I did not call back and my card was not active they were canceling my card and I forfeited all my Cabela club points. I just paid off my card 5,197.94. No more 16.99 percent interest for them. Go with a GM card they treat you with respect and a lot less interest.

In past years I have ordered items from Cabela’s with good customer service. Apparently good customer service from Cabela’s is a thing of the past. Recently I ordered an IM3300 Pelican gun case that was in stock from Cabela’s. After three day I called to check the shipping status. I was told it was on the truck and given a UPS tracking number. I checked with UPS via the tracking number and it was not valid tracking number. I called Cabela’s the next day and they told me the case had not shipped but it will ship today. I waited a day and called again and once again they told me the gun case would ship today. Again, I waited two days and called and was now told that the case was no longer in stock but I could not cancel the order even though it has not shipped. I ordered the case from Amazon and it shipped that day. I will send the case back to Cabela’s if it ever arrives.

I have never been late paying my bill nor have I ever missed a payment but yet every time I pay my bill and I get my account down they take $100 and drop my credit limit then they take another $100 and drop my credit limit and I'm not understanding why they keep doing this. I started out with $1,000 credit limit now it's down to 700. And calling them up they cannot ever give me a reason why. As much money as I spend in Cabela's on hunting and fishing stuff this is the disrespect that they show me. I will not be shopping at Cabela's anymore and once I pay off my balance I will cancel this card.

I recently ordered hiking shoes and shorts that were advertised on sale. The shorts arrived within a few days invoice noted hiking shoes were back ordered. I waited for 2 weeks shoes never arrived and no further notice. I online chatted with customer service to inquire and was told that my order was cancelled which was news to me. The customer service rep indicated he (Greg) would research my order and check on replacement. After a few minutes he wrote there were no replacement shoes and nothing could be done. I'm left with no hiking shoes and a "tough luck for you buddy" attitude from customer service. Be wary of ordering online from this outfit much better to irk with Amazon. They know how to treat customers respectfully.

I purchased this back pack for my grandson I believe for Christmas of 2015 (??). Spent in excess of $80.00 for it. My grandson told me that the black straps were becoming shredded so had him bring it back to me. I contact their return department to find out about the warranty for this product as it stated that Cabela's brand products would be guaranteed for the life of the product against defects in workmanship and materials. The back pack itself was like new still, just the black straps were bad. I printed out the form they told me and returned the back pack via UPS, at my expense for $28.81, and also advised to insure it, DONE!!!

I purchased an earlier model of these shoes with the IN - Famous Cabela's "LIFETIME" Guarantee.The stitching of the sole of the shoe to the upper came out on the right shoe. I called up and talked to a "Judy" at customer service who told me that I would have to send the product in to see if it met their "Lifetime Guarantee" conditions. So I have to send it in at my expense and they may not give me a replacement pair. I guess they haven't heard of digital cameras and the internet. They could have had me send pictures of the damaged area of the slipper, and if it met their "REQUIREMENTS" for their lifetime guarantee THEN I could send the product to them. Now I'm returning the shoes at my expense without any guarantee of replacement. I'm writing about this because I believe the process is intentionally difficult. I believe they want to make it difficult for their customers in order to reduce the number of their so called Lifetime Guarantees they honor.

These lowlifes, do not send you a bill, because they decided to change your billing cycle, (don't ask, advise, etc...), then these lowlifes call you and tell you that your bill is past due. (They have their own business for credit cards.) And sending your account to collections because they never notified you that they changed your due date. This is the second time I dealt with them. Their customer service at store sucks royal, liars, crooks...do not shop at this ** store.

I bought a camp chair over 10 years ago. Love it still, so I bought a new one to go with it. Not the same chair. The new chair is heavy, cumbersome, difficult to unfold and it does not sit good. I paid about the same for each one $50. Love the old one. Hate the new one. PS the new one tips over! No way to get any satisfaction from Cabela's!

I purchased a Mossberg 500 shotgun about 8 months ago and was offered to buy it by signing up for a Cabela's Club Visa card. I would get points and yada yada they said. Initially I had a $2500 limit and things were great for months. I easily put $500 or more on the card and paid off my balance each month. When I bought my motorcycle a few months into owning the card, they sent me a letter telling me that they would drop the credit limit to $1200 due to my new credit situation. I was a bit peeved but accepted this. And again I got back to using the card just fine. I even put most of a vacation on it and again paid off the balance each month -- carrying no balance.

Bought a pair of Cabela's Full Draw Hunting Boots. I have worn them for about a year. The Soles started separating from rest of the shoes. Cabela's states a full replacement with defect in material or workmanship. Sent back as their policy states. They sent them back declining the boots saying deteriorated as a result of wear and age not a defect. They don't leak, the tread on bottom of boots is still good. No holes or worn area on uppers only defect is soles are coming apart from rest of boot. I have Danner Boots that are 8 years old with same usage each year as these boots got in one year and the soles aren't coming off due to my wear or age. Purchased thousands of dollars of merchandise from Cabela's in past 2 years. This is last time Anyone should buy anything from Cabela's. Do not back their written guarantees or products.

Want to reclarify a review I wrote about... I attempted again to try and get something done about a loveseat I bought 7 months ago... After being turn down every time I emailed or spoke on telephone... The arms came apart at the seams. Also the fabric started to crumble and fall on the floor... Went personally to Cabela and asked to speak to supervisor... I show him the pictures of my loveseat and the splits on the arms... He told me he had to see someone higher up to be able to do something... So the next day he called me and told me they would take it back and refund my money... Glad they resolved it for me... Be careful about anything you buy in the Bargain Cave...

I have spent thousands and thousands over the years and signed up to be a club member and was issued a card for a modest 2000 limit. After 6 months I noticed 200 fraudulently charged from some scammer out of Texas. I called they assured me they would file a fraud claim and take care of me. One month the 200 was removed then a month later it is put back on. Days and days of phone calls and terrible customer service I said, "Just cancel my club membership. I will never shop or even look at a Cabela's again." Canceled my card and the payments interest rate doubled from canceling. These company is just lowly and greedy. Soon to be paid in full and I try to warn anyone how dangerous their club membership is and what a complete ripoff they are. Never Again!

Back in August, 2016, my husband and I went to the store located in Prairie Du Chien WI. The gentlemen at the Firearms Counter was more than helpful with all of our questions and needs. We were shopping for a particular scope for our AR and not only did he have an extreme knowledge of the scopes they carry, but with AR's as well and was able to give us sound advice while choosing our scope. The scope he recommended has worked great for our needs and we couldn't be happier.

I purchased a dehydrator a few years ago. Yes, it only had a one year warranty. I used it less than 10 times over the years and the trays are crumbling. I have been in contact with Cabelas and found out the trays are not available now and to check back in 2-3 months. Apparently, they don't seem to know when or if trays will be available. If they are the same as what was initially in it, I probably wouldn't buy replacements. I had further contact with them and questioned the quality of the trays since the new models on the website now come with a lifetime warranty and contain this statement in the description "Heavy-duty polypropylene trays won't get brittle." That statement leads me to believe that the trays in my dehydrator are very poor quality because they are brittle after less than 10 uses. Poor quality. To me, this is a manufacturing defect that should be corrected by the company.

This seems to be a company wide problem. At the Dundee Cabela's 225,000 sq. ft. Used to be my favorite store. It has turned to guano. Outfitters are few and far between. Gun counter people were completely in over their heads. Asked to see a manager. Waited forty-five minutes, nothing. Finally went to customer service where they again paged a manager. He explained that they were busy and didn't have time for me. I only stop once a year while passing through. Started in 2000 when they first opened. Average about $600 a visit. Not anymore. Used to stop at other Cabela's when I travel as they opened more stores. Noticed when they first open a store there is a lot of help even if they aren't very knowledgeable, they try. Stop a few years later. Nobody home!

Placed an order December 16 2016 to ship to a soldier in Texas. After MANY conversations with Cabela's about order not being received, it was shipped to me in Michigan... It's February 23 2017. I am still trying to get this resolved.

I'd like to say that Cabela's has resolved this issue. I sent my email up through the executive chain at Cabela's... including Mr. Cabela's personal assistant, who resolved the issue instantly by sending my father his shirt that day. He promised to coach his customer service staff and was troubled that they hung up on me... and likely impersonated their job titles as "supervisor". I was please with how they made their priority to fulfill the order first, then get the details of their employee behavior after that was taken care of. Hopefully, the same employees still work for the company but have been trained on how to handle these simple matters.

It took over two hours to go from picking a firearm, filling out the forms, to paying a 25% down payment on the firearm. There were four employees working in the Check area. They proceeded to b.s. and discuss the private payment methods customers use. They took astronomical amounts of time to call up another Customer. They were rude when they spoke to the customers. This is the worst experience with a store I have ever had. I would not recommend this establishment to anyone...

Purchased a firearm from the La Vista store in Nebraska. Paid for it immediately and sent my FFL in 2 weeks ago. Contacted Anthony **, the gun library rep, and questioned him about disposition. They misplaced my FFL and he said he would have it out next day (Wed). Still waiting on the item. Called back to the store, and spoke with Jamie who said it was shipped on Friday. This is unsatisfactory service. Is this is the way you treat your customers?

I ordered an item over a month ago that came damaged. I've sent several emails and communicated back and forth with several representatives with no resolution. They say they will forward my email to someone to get it resolved and still nothing. I've been a loyal customer for years and maintain Black status with their credit card company (25,000 annual spending required) and they treat me with this little respect? Over a cheap wooden ammo box? I honestly expected superior service from Cabela's and have gotten the worst run around I've ever encountered with a company. I would definitely not recommend them to anyone in the future.

We placed an online gift card on Dec 5, 2016. We ordered it express delivery and it shipped from Sydney NB and made it as far as Colorado. This was verified over a week with Cabela's. I spent an average of 1 1/2 hours a day for 5 days on phone with them to get our gift card reissued before Christmas and I was told and I still have the recording. We are aware it was fraud but we are just too busy to do anything about it before Christmas. I ordered this card Dec. 5. It was stolen that same week in Thornton, Co. and they know the store it was spent in and the person is on camera doing it. I will never shop at Cabela's again. This was a gift card for my brother so on Christmas Eve, we purchased a different $500.00 gift card. Thank you Cabela's for a Merry Christmas.

After clearing up this big misunderstand I am happy to report that Cabela's customer support went above and beyond to rectify the problem. I am very happy now with the solution and although I was very frustrated at one point I will still shop with them and recommend them because they did make it worth my aggravation!! THANKS!!

I called on 12-16-16 @ 9 AM the number given on their mailers for customer service in order to ask them to stop mailing me their mailers twice per week for many months now. I was on hold (with music and a recording telling me a CS agent would be with me in just a minute) until 9:30 AM before hanging up. Next I tried their website "chat with a rep" feature and the same thing happened with no agents logging on to handle my request. Gave up and in the evening of the same day tried the phone method again. This time I waited until finally a rep came on the line to handle the request.

Ordered 4 spinning reels on black Friday. They went straight to back order. On Monday I found the same deal someplace else that had them in stock so I called to cancel my order. The customer service person said they were all currently shipping so I didn't cancel my order. Wednesday comes and I receive a email saying 1 shipped, 1 was still on back order and the other 2 were canceled. I call again to see what was going on and receive a apology but was told the other back order was shipping out that day. Thursday comes and I receive another email saying they canceled that back order. So here I am with 1/4 of what I ordered and all holiday sales are done at other retailers. Due to Cabela's lying customer service I now need to spend a extra $90 for something I was promised was getting sent to me. Would highly advise to stay away from their online ordering and will never set foot in that place again.

One of the items I ordered hasn't showed up, I emailed customer service about overbilling my credit card and shipping problems 7 days ago and still haven't been answered. Will never order online from them.

I have been a Cabela's customer for 6 years. Most of my experiences have been good. I have a Cabela's Club Visa Card and have used it, paid it off, and used it again. I have a very good credit rating and have never been a day late on a payment. Recently I received a call from them telling me they have closed my account stating I requested it. They will not provide me any details on the call. They also stated that they made a decision to close my account, but cannot tell me why, nor would they mail me a letter. They provided no details, no explanation, and were extremely rude on the telephone. I spoke with a lady named Carolyn.

Recently I had ordered a product from Cabela's. I ordered the product over the phone from a representative. They took my payment and gave me a delivery date only to find out four days later the order had been canceled. I called customer service to see why the order was canceled and they told me the product was no longer available and had been discontinued. I asked for something equivalent to what I had ordered that was in stock and they would not accommodate me in any way. Bottom line from what I got from customer service is anything you order may not be delivered and they cannot guarantee anything.

For the third time, I contacted Cabela's to place an order for an item listed in their catalog, only to find out that this item was also on backorder. Just as in the previous two cases, I was told that they did not know when the item would be shipped. I was burned the first two times as I placed the order, patiently waited, and received an e-mail that the item would no longer be stocked. In one case, this took over a month. I have been a signature black card holder for many years, but will be switching to a Gander Mountain card, as they had both items that I waited a combined two months for. As for the third item I was going to order, Gander Mountain agreed to price match and (drumroll) it was in stock! I don't know what happened in the Cabela's Corporate business plan, but it was bad advice. This customer is going elsewhere and my card is now cut in pieces.

I drove about 2 hours to get to the Chattanooga location. They were very rude. They denied me my right to openly carry. For which they were out of everything that I needed. They refused to look in the back. I asked for clarification and they provided me none. Will never buy from or visit another Cabela's. For which they were rude. The manager was a complete idiot. Why must they put an young uneducated individual in management position?

Cabela's in sun prairie, wi. was contacted for the reason of selling my late Father's curios and relics collection. I told them that the military, handguns, and ammo would need to be sold. They agreed to come to the house and buy my newly acquired arsenal. After arriving, the older gun knowledgeable guy explained to me their pricing would be .65 on every retail dollar. In simpler terms that's 65% which they agreed to pay me via check of retail price, which they would sell each weapon for. They bought 37 firearms that day ranging in various prices. I thought the prices were lowballed, but he kept saying that his buying pricing was very aggressive, so I reluctantly accepted. They refused to buy the ammunition.

Returned a pair of Cabela's brand chest high waders that leaked for replacement. Never heard back. Very poor service. These were not another brand but have Cabela's in big letters on them. They don't honor their own brand!

I just got off the phone with three different customer service agents. None of them cured the situation that they created. I have been dealing with them for 10+ years and only had one or two minor issues that were always taken care of over the phone leaving me with a smile. In the last two months I have 4-5 complete orders cancelled, and not even a e-mail or phone call. The last two orders they cancelled three scope, muzzleloader bullets, and other boat supplies. A day or two later I saw similar scopes that were cheaper, but was told the squs were not the same. They could not give me the same 30mm scope for the same price due to the minor difference. The scope I purchased was 489.99, but the other scope was 329.00. I told them I was asking for the lower end unit for the same price. I was told one was a tactical and the other a outfitter series.

I purchased a rifle from the Green Bay Wisconsin Cabela's. The salesperson was indifferent and rude and went to the 'vault' to retrieve the gun selected. I was purchasing a new gun. The gun was sealed before going to the cashier. Upon getting home and unboxing the rifle, a large white tag say 'USED' was on the trigger guard and stamped into the steel was 'FACTORY SECOND'. I notified the store and the manager and that person told me I was lying because I purchased a new gun, and upon telling him the information noted above he told me that I stupid for making the suggestion. He was going to nothing at all! I verbally let him have it... So, now going to customer service, more fun and excitement. First call, getting a manager and that manager apologizing and wanting to make good, great. Nothing after a week, then calling again and the customer rep saying that an investigation has been launched that would take up to a month???

I purchased a sealer a few years ago. It stopped sealing. I called Cabela's. They replaced it with the commercial grade one. I thought how wonderful, I should never have a problems with this one. I use my sealer about 3 times a year maybe 4. So is not used a lot. Had this one 2 yrs so used about 6 to 8 times. Was kept in the storage bag it came with. Never locked the handle as instructed by the instructions. Go to use it today 01/17/2016 and after about 6 bags it no longer will seal.

Used my Cabela's Visa to purchase a 'supposedly' '98 Camaro SS Fiberglass hood. It came broken due to poor shipment prep. Dealer would not make good and hung up on me. Had no choice but to pay the body shop to repair the hood. When trying to install it I found out the size of the hood was nowhere close to the factory specs. Filed a claim with Cabela's Visa and included LOTS of pictures and phone numbers with names to verify story. Cabela's Visa claimed that the 'repairs' were 'modifications' and refused to help. So much for 'customer care' and their 'Zero liability claim'! Now Cabela's has lost a Silver member and I will no longer set foot in their stores and have closed the Cabela's Visa account. VERY poor customer service with their Visa program... Don't use 'em!!!

False Advertising!! I will NEVER, I mean NEVER shop at Cabela's again!! I placed an order for 3 pairs of work boots that were originally $165 each for $25.50 each on Dec 7, '15 not realizing they were on back order until I got the confirmation email. It greatly upset me I was not warned the items were unavailable until after I place the order. That is kinda backwards!! A couple days after placing the order I called their customer service to see when the boots would be back in stock. I waited on the phone for over 1.5 hours before being told they did not know. I understand this was Christmas and it is a busy time of year but I have never waited that long for other retail companies to answer their phones during this time.

Cabela's refused to take back boots saying they look like they were 20 years old, in fact they were nine-month-old, absolutely nothing wrong with the interior of the boot, some scuffs on the leather as usual in a hiking boot. Unbelievable $300 for a pair of boots, they don't even back them. The Cabela's warranty is a joke. Gore-Tex doesn't wear out in nine months, I don't care what you do to it. Seriously reconsider buying from Cabela's. Their warranty is like taking a ** in a box and marking it guaranteed. Go to Gander Mountain or Bass Pro, you will have no problems.

Worst customer service I ever had at Berlin Cabelas last night! We usually love going to this store as the prices are usually right and closer for our drive than Bass Pro. We drove 40 minute to Berlin store to use Christmas gift card with my husband who a disabled but avid sportsman. The Store was pretty quiet, not nearly as many customers as our usual trips. Shopped for about 30 minutes and got in line at about 6:30. There were only 3 registers open and one closed when we got in line. There were about 8 people left in line at each one. By 6:45 when only 2 customers had gotten checked out ahead of us, my husband was getting frustrated and wasn't going to be able to physically stand in line much longer. There seemed to be a lot of employees around the store, so I went to check at C.S. desk to inquire about more registers being open.

Too many complaints to mention them all... Overcharged, only partial item was shipped even when I asked them to not ship to an incomplete order. Ordered on 11/30/2015 as a gift and it is Dec 26, 2015 and I still do not have the item that was shipped on December 17! Tracking info suggests that the package was rerouted to my home address as opposed to the gift address! Just thoroughly and utterly disgusted. Customer Service was of ZERO help. In fact, it left me more confused! At one point I was asked by Customer Service if I had attempted to contact Customer Service! I had to explain to them that this is why I am contacting Customer Service NOW!

I ordered a Christmas gift in November that was back ordered until December 14th. On December 16th, I still had not received any status update and so went online and saw it was still saying back ordered until the 14th. I emailed customer support and didn't receive a response until December 21st (5 DAYS LATER, mind you). The response basically said, "Sorry it's taken us this long to get back to you. If you haven't received an answer to your question, please let us know." How unprofessional and unhelpful. I emailed back and when I didn't receive a response all day, I called.

Cabela's legendary guarantee for Cabela's branded clothing is lifetime for normal wear and tear. They define lifetime as one year. My high priced parka came apart after approximately 20 uses. Since it was over one year old... too bad. It was beyond its lifetime per their customer service department.

Even though I am a "reformed" hunter, I have no problem with Cabela's selling gear designed for hunting and I have been a customer of their outdoor clothing. Their "Christmas with Cabela's" flyer arrived and there was a product featured that I feel crosses the line of decent taste and responsible merchandising! Item: BULLDOG CELL-PHONE HOLSTERS for concealed carry pistols. The United States already has a major problem with the sheer number of weapons in the hands of its citizens and now irresponsible retailers are assisting in the disguising of concealed weapons? Who is making such decisions? I will vote with my wallet and never again purchase a product from Cabela's!

Recently I had Cabela's cancel my credit card because they sent out a newer card I new nothing about and it did not arrive. When I finally got a replacement card I was told over the phone that I had to disclose the kind of financial information used in identity theft and if I didn't then Cabela's would take back all the club points (real dollars) that were mine. And that is exactly what they did - They stole my rewards dollars. I guess it's easier to turn a profit by not delivering what you promise than it is to make money running a company ethically.

I purchased a black powder revolver online from Cabelas. When I received it I realized it had been already fired and I called customer service. They sent me a 20$ voucher. Since it fired Ok, I accepted the rebate, but was not impressed with the amount, since it was a used weapon. I soon found out that I could NOT disassemble it which is critical for cleaning, most likely the reason it was returned in the first place. When I tried again to separate the parts, I bent the ramrod handle. So I called Cabelas customer service and explained the problem. They told me they could do nothing since it had been already fired. I pointed out that it was already fired when I got it and they admitted they saw that in the computer records on file, but insisted it was not their policy to accept a fired weapon back. So I got stuck with someone else's return.

Well took number and got help asap. Had to walk clerk what I was doing and he had to rub his head since I not building a normal setup. But we went to work on finding the parts as I needed them and we got that all done. Once he knew what I was building, he did a good job and all employee at the store was doing a very good job. And they said it's not about the money they make there, it's the toys they bring home because it's just that way in a gun shop. You buy more toys for later on and to have fun with like hunting gear, guns, ski gear, or winter work gear - there for you nowadays... not like some of the other shops.

Cabela's has the worst customer service out of any company I have ever dealt with in all the online sales I've done for a living. They are rude, uneducated, and don't care about anything but money. Do not buy from these guys. They are way overpriced and their brand name Cabela's gear is cheap and does not last. They don't look to help out customers. They just want what best for $$$$$$ and more $$$$$$$. I had some issues on several occasions with online gear not being what I ordered or it being broken or defective and if they do resolve the problem it will take them at minimum a month but there are still orders that I am waiting to hear back or receive refunds for and it's been over a month.

I visited Cabela's store # 064 located in Garner, North Carolina on 9/04/2015 in order to purchase a Crossbow with accessories. Now Archery season is right around the corner and there was only one worker by the name of Cristina working the Archery Department. Additionally, she used her hair to cover up her name plate by dropping it down in front of her chest. I had to ask for her name. The wait time for assistance was absolutely ridiculous! Eventually I found the right crossbow for myself and apparently they did not have any in stock besides the beat up display one that customers have already been test firing. Therefore I decided to head to Bass Pro about 10 minutes down the road and made the purchase there prior to purchasing a crossbow case and 2 hats.

I do know that their "lifetime guarantee" on Cabela's brand footwear is pretty much meaningless. They claim to have a "product lifetime guarantee" on Cabela's brand clothing footwear and optics. They state those items "are guaranteed for the life of the product under normal wear and tear and AGAINST DEFECTS IN WORKMANSHIP". I bought my wife two pairs of Cabela's Brand women's hiking/hunting boots in 05, she never wore one pair and wore the other pair, maybe a dozen times, both have been stored in her closet under normal temp/humidity conditions. The rubber in the soles has started to rot, crumble and break apart just by touching it. Sent them back and Cabela's denied the return saying that since the boots were discontinued in '07 therefore we're beyond their "life of product" time!! CLEAR violation of federal law! Read the Magnuson-Moss Warranty Act.

My husband has a Cabela's Visa Card, and we have been faithfully paying off his balance almost as soon as he owes it. The ONE exception was for a payment due February 4th, when he neglected to tell me that he had put charges on the card, so when the bill got put in the wrong place, I didn't know to look for it. When we got the next statement, he got an email stating that he was "over 30 days behind" (it was mid-February) and stated the amount due on the March 4th bill. When we got our paychecks deposited on February 27th, I made it a point to go online and pay MORE than what they requested, even though THEY didn't credit the payment until March 2.

We have done business with Cabelas for years. Jackets, gloves, household items, and a lot of other purchases we have made throughout the years. Well In December 2014 we were looking for a last minute something for my brother, for Christmas. He has a boat and we all go fishing up in Wyoming in the summer so we thought a new lightweight life preserver vest would suit him. We placed the order online on 12/16/2014. The total of $123.47 was charged to our credit card. Well we waited for several hours that night for a confirmation that the order had been taken and that we would receive a receipt by e-mail. But nothing showed up.

I have been a Cabela's customer ever since I can remember. They built one in Richfield, WI about five years ago. I had applied for their visa credit card and I was approved. I have been in good standing for two years. Today I received a letter stating they were closing my account. I am very upset. I do not understand why. I called customer service and they said my credit score was not up to their standards. Well Cabela's just lost me as a lifetime customer. I encourage anyone who wants is thinking of applying for a card not to. Because they will screw you over two years later by closing your account. I spend a lot of money there and live ten minutes from the store, but you will never catch me in the store ever again.

Cabela's eventually honored their advertised sale, albeit a few months later. No correspondence or apologies were given. However, I am satisfied that they were able to live up to their end of the promised delivery and sale lrice of the item. Thanks, Cabela's!

On April 17 2014 I arrived to Cabelas Ft. worth location to pick up my brand new 2014 z521c Ranger boat. Man was I excited!! I was about to pick up my DREAM BOAT!!! Upon my arrival the boat was in the shop ready to be delivered all nice and clean and had that fresh brand new smell. Man I was excited... My DREAM BOAT!! Anyhow, got my new boat orientation done in the shop. During the orientation it was noted that there was a patch of glue on the carpet and that they would get it taken care of for me through Johnsons Fiber Glass. I thought no Biggy they are going to get it fixed. Anyhow back to the orientation. I received no water demo, maybe because it was sprinkling outside or something. Who knows? We hooked the boat up to my truck and this is where my adventure began.

I went online to check about whether Cabela's was dog-friendly. I have a 9-pound dog on leash and didn't want to leave him in hot car while I tried on shoes. The website says they are pet-friendly except where the cafe is. I arrived with my little guy on leash and wasn't allowed to shop. I said, "Aren't you pet-friendly as your website claims?" The youngish person kicking me out said this exactly: "Well, yes and no. We are pet-friendly if you have a certified companion animal."

Ordered a knife from them. Item arrived with a broken handle and when I tried to return it, they sent it back and some warehouse worker sent along with it a print out of their policies with the part that read "we do not accept returns on items broken by customers" highlighted. As if they could have any idea who broke what. Terrible company.

I ordered a jacket on December 12th, standard shipping 3-5 days. On the 16th, I saw the amount taken from my bank account. December 17th I received an e-mail thanking me again for my order. On the 22nd I e-mailed them asking when to expect my order. No response. I got onto 'live chat'. They said the 27th. On the 29th I contacted UPS and they said the item had a ticket, but had not left the retailer (Cabela's). I got onto 'live chat' again and was informed that it was up to the Cabela store to ship the item directly to me. It is 3 to 5 days from then that the "standard shipping" takes effect. Today is New Year's day, I have no jacket even though it's been paid for since the 16th...This is terrible customer service. They should make this clear to the consumer before they order anything from Cabela's. I will not be using Cabela's again. They are not registered with the BBB, probably for these reasons.

I went into Cabela's to buy ammo. I was pressured into applying for a credit card and told my purchase would be free if I was accepted. Later I get a bill for what was "supposed" to be free. Then they harass me day and night and trying to settle the matter by phone was a nightmare. They denied that any one of their employees would give free merchandise and I told them to cancel the credit card which I cut up the day I got it. What happened to consumer rights and protections? They don't care. They violate the law and they don't care. Then they say there was some kind of fraud and want to come to my home???!! They just want to scare me. I am not easily scared though. I am not engaging with them or their World Foremost Bank rip-off fraud.

My wife purchased a pair of Danner boots as a gift for me online, order # **. The boots were defective and returned for exchange. Cabela's no longer sells these boots so they were going to issue a refund. Cabela's received them on Sept 23rd according to the USPS tracking. They called my wife and left a message (Sept 24th or 25th) saying they were going to issue a credit to the VISA they were purchased with. I called customer service on Sept 26th at 655 PM and spoke with Judy. I explained that the VISA card they were purchased with was cancelled as we have changed financial institutions and asked if a check could be mailed to us. She offered a Cabela's gift card which I declined as this would limit me to Cabela's but they no longer sold the boots and they are still available elsewhere. She put me on hold to check with someone to see if a refund check could be issued instead of the VISA refund. She got back on the phone and told me a check would be mailed out.

I bought Cabela's Big Game Hunter 2010 combo pack for the WiFi game system. And was truly disappointed with the product, when I tried to return the game to Wal-Mart, receipt and all, I was told no refunds for opened merchandise, so I contacted the company myself. All I received was a ** poor excuse about being sorry for my trouble and that's it, no if's and's or but's about, despite myself, returning an email with their customer service.

On December 22 I went to the Richmond Cabelas to buy a new Nikon Buckmaster 3x9 Scope with BDC for $219.99 (with tax was $138.99) because I had a coupon and club points. I had to drive over 50 miles to get to the store and made the purchase in good faith. When I returned home to mount the new scope on my rifle, I discovered that the scope in the box was a used and damaged scope (not even of the type that I had purchased). I called Cabela's right away and they told me that they would take care of it when I got there to exchange the scope. I drove all the way back to the Richmond store and then was told that I could not get an exchange or my money back; that their employees check all merchandise before selling it and the correct scope must have been in the box. I know for certain that the employees did not check the box before putting it in the bag because my son, Gary, was present at the sale.

I purchased Cabela's Tur-Duc-Hen for Christmas dinner and it was a nightmare.... Bottom line is that whoever Cabela's has producing this product must put it through a brining process prior to shipment. After cooking the bird(s) and bringing up to temperature, I let it rest and started serving for a dinner party of 20. When served, I noticed that people were taking one bite and sheepishly removing said bite to the provided diner's napkins. As I continued to carve, I cut a bite to taste for myself and was not able to swallow. It tasted like it sat in a brine tub for three days. Maybe this was a Friday bird that never made it out until Monday p.m. Twenty really disappointed people rummaged around the house trying to get full on the appetizers and ancillary food that was brought to the house in support of the main meal.