Best Buy Reviews

By now, roughly 6 weeks have passed and I was told that I could not get a refund because they sent the Asus out to the manufacturer. Because they sent it out, they could not give a refund and that sounds like a huge scam to me. I was told that I could get only a store credit to buy the comparable ASUS again for which I must pay an additional $104! I refused to do that, planning to dispute the charge on my credit card. Unfortunately, I learned that same day that I had unfortunately and inadvertently paid with my debit card rather than my credit card which is my huge error. I therefore had to take their credit yet again and had to take another computer of lesser quality than either of the two that I had previously purchased to avoid paying them any more money. I am outraged and could use some guidance. Is this a case for small claims court?

They mailed it to Woodridge Il for repairs, even though they told me it was Kentucky and it came back three weeks later with the claim that the motherboard had failed as well as the CD-rom drive and they replaced both. Came back with Windows Vista Home installed instead of the Vista Ultimate it had on it and no more Norton 360 anti-virus. CD-rom drive worked now but the rest of this piece of junk was just like when I took it to them, minus my anti-virus and operating system.

Took it back on 9/7/21010, 9/15/2010, and 10/29/2010. Their answer was formatting my hard drive and trashing all the info I had on the computer. The battery charger part does not charge the batteries. Their own diagnostics on 9/17 says that it blue screens and freezes. The last two times I took it back, they told me that if I have to bring it back again they would replace this piece of junk with a new computer.

Today, when I look up the repair order, it says that parts have been received to repair the computer. Clearly, they have no intention of replacing it under warranty and are lying as usual. The estimated return date is 12/01/2010. Their service is horrible. The warranty is a lie and a joke. They have never fixed anything in the however many years I've purchased electronics from them. They tell you when you take it in, it will be ready Friday but it usually takes three weeks. I get on their website to check the warranty information in their service portal and it either tells me "invalid log in credentials," "invalid format," or "we are unable to locate your plan number," even after following their online instructions which show a picture of the receipt and which number to use. The whole place is a joke!

I get on their live assistance chat to talk to one of their jokers about this warranty problem that has gone on for months and it tells me I am number one in the queue with a wait time of six minutes to talk to a representative. 30 minutes later, it tells me that status with right now chat has been lost. It always goes that way. Another fraudulent joke. I ended up had my plasma TV repaired by a different business and don't think I should have to do that with my laptop just because of their poor service and fraudulent service plan.

So my question is why is there no truth or transparency when it comes to Black Friday sales, but if it was any other sale that's going on, they will give out the information about how many of those items that are in stock?

Red flag. Nobody gives away parts so I asked about Samsung being aware of a problem with capacitors. Yes was the answer however they couldn't be sure when Samsung could get to it so I went with Best Buy service. After reading all the problems people are having with Samsung, I think it was less of an headache however, if anyone wants to start a lawsuit, throw my name in the hat.

On September 20, I was offered a credit for the Norton by online customer care to make up for all the issues with shipping, but that offer was rescinded the next day because "now we show it as being received.” I was then informed that the printer was on backorder and that it would last for up to 30 days. I extended the backorder on or around October 8. Today (11/4), I received an automated email telling me that my item "remained in backorder" and, therefore, it was cancelled.

There was no notification, no offer to extend the backorder, and I wasn't even given the full 30 days of the extension. As someone who has spent hundreds upon hundreds of dollars with Best Buy in the past (including multiple computers, cameras, video game systems, you name it), I am absolutely appalled at how this order was handled. I feel this is highly akin to a bait-and-switch tactic and that they were intentionally deceptive in their business practices.

I believe that Best Buy offered the bundle to entice people to make the purchase and that their company had no intention of ever supplying the printer, which is a very common one and is generally widely available at retailers in my area. This order has been mishandled from start to finish and customer care has been lackadaisical at best. The purchase was a gift and because of the lack of a printer, it has not been usable for its intended purpose for two months. I will now have to go out and purchase a printer separately, which will lead to additional expenses, of course.

First of all, I was told by the salesperson that I would be receiving a call from the delivery personnel, the Geek Squad confirming the delivery time on the day prior to my delivery. I did not receive any call so I figured my delivery date had been changed to another date. I spent the evening with my friend. At 8:00 a.m., I received a call from the Geek Squad informing me they were on their way.

I explained that I did not think they were coming since I did not receive the confirmation of my delivery the day before, as I had been promised and asked if they could come later. They finally agreed to change my delivery time for later that day.

When they did come, although I was told by the salesperson and my delivery included a "full room hook-up and premium delivery", they would not help me with wi-fi or computer hook-up with my new TV! I also purchased a Blue-Ray Player, 3D glasses and when I asked for them to show me how to use my Blue-Ray player and utilize my 3D, they told me that I would have to call the Geek Squad and pay for them to instruct me. My TV is not even set up so that I get a full picture!

At first, I thought my credit card information had been stolen by someone at Best Buy. Upon closer examination, it appears they sent the personal information of four other customers to me. This is a grave invasion of privacy, and I have no way of knowing if some other person received my personal information as well. What I do know is I have four emails from Best Buy intended for four other customers. I have tried to contact consumer relations at Best Buy for the past three days and haven't received a return call.

Ii have come to realize that since best buy does not keep records of "cash" sales, not only is this an act to defraud the consumer of warranty and other services, but they are defrauding the federal government as well by not keeping records of the cash sale and reporting said income. In addition to this issue, there are concerns about the manufacturer’s warranties as well and what happens to them.

The agent at the desk wanted to charge me $60 for the procedure. I informed him I was told it would not be a charge and he said he would take care of it. He said it would take about 2-3 hours and he would call the cell number I had given him. I waited 3 hours and returned to the store and found out they had not even started the procedure. I live 58 miles from the store, so I did not return home expecting to be able to take the computer home that day.

I told the agent I would return the next day to pick it up. I returned the next day at 11:00 am and was informed it would be another 10 minutes before they would be done. I returned 25 minutes later and still it’s not finished. I asked for the computer back and the agent shut down the machine and put it in the box and set it up on the counter; he then informed me he needed to cancel my original sale and re-sale the computer back to me in order to get the anti-virus to work properly.

I refused to have him do anything else and took my computer. I could not rely on any one at that store to credit back my account and then sell it back to me. I was afraid that if I did, I would have to pay for two computers instead of one. The customer care at this store is horrific at best. Not once did any agent call me with an update to the status of there work as they said they would. I had to drive a minimal 232 miles round trip for a computer that may or may not work. Driving 100-plus miles while mad makes for a long, long trip.

The promotion was to be informed about how to use your equipment. I was not given any support and they refused to attach my WiFi wires, computer and I don't know how to even watch 3D programs! I am so upset and have been totally ripped off with false promises! $2,700 dollars for TV and stand.

Funny, there should be a law suit against them. My mother still has one of those box TVs from the 80's. It's BS! No TV should stop working after 3 years. Philips only directs you to a repair center that will charge you $500+ to fix. You can get a new one close to that. Whatever you do, never buy Philips!

I went to Wal-Mart and asked their policy and they were opposite. I bought a more expensive TV there. I spend thousands of dollars at Best Buy and I won’t ever go there again over a $300.00 TV. Nor will my company, which is massive in volume.

I went into the store on October 20 and spoke with the appliance manager. I informed him of the problems, and after telling him, I was not going to have the washer serviced again, he finally began to process the order for the new unit. On the original purchase, we paid the fee for delivery and set-up and the appliance manager was trying to make me pay this fee again, to exchange the defective product that was sold to me from the very beginning.

I then asked him why the delivery had been scheduled for Saturday (as clearly stated on the order). His reply was simply "I cannot answer that question". At that point, I told him I wanted him to go back to the appliance department and find another GE washing machine comparable to the one we had purchased and I wanted it out here this week. I received a call from him yesterday, informing me he was able to locate another unit, and scheduled delivery for tomorrow, October 27.

I cannot begin to express my dissatisfaction and anger with Best Buy in this entire matter. In the month and a half I have owned this new washing machine, I have been able to wash only 7 loads of clothes. I have had to endure the time, expense and aggravation of taking my laundry to a laundromat, when I have a brand new (non-working) washing machine in my home. The actions of the service man called out each time to work on the unit with numerous scheduled appointments with no-shows/no calls and then when he did show, his wife was present with him, were totally unprofessional and rude.

No offer nor apology has been extended by Best Buy in my problems and expenses, incurred with this purchase. If this is what I can expect from Best Buy, I will never again step foot in a Best Buy store and I will inform anyone and everyone of my most unpleasant experience.

On 10/24, when I went to pick up my laptop, I was informed by Noelle that my laptop was not ready and in fact was never worked on since a recovery disk was required. Needless to say, I was annoyed that it took 4 days to be told that I needed a recovery disk. However, I was assured by a Geek Squad supervisor that I did not need a recovery disk since he would be able to re-install Windows which should solve the problem. The supervisor informed me that it would take no more than a few hours and to expect a phone call later that day.

No call was delivered. On 10/25, I received another phone call telling me that my laptop was ready to be picked up. I quickly went to the store and was informed that my laptop could not be repaired without a recovery disk and that the previous supervisor was completely mistaken. All employees were unwilling to give me the name of the supervisor and no supervisor was willing to come out to speak with me. After 10 minutes of waiting, I was told that I had two options: (1) Get a refund; (2) give them a recovery disk (which I did not possess).

I received my refund and left the store. Frankly, I was shocked by the horrible customer service which was matched only by the incompetence of the employees. Particularly, I'm disappointed in the fact that no one was willing to give me the name of the supervisor who originally gave me the false information. Perhaps the situation would have been different if I possessed a vociferous personality and demanded satisfaction. Anyway, I'm writing this letter only in the hopes that someone will read it and make every effort to assure that this does not happen to another customer at Best Buy no. 483. If needed, below is the list of my 3 service orders [concerning one laptop issue]: **. Thank You.

I called Direct back and they gave me the # for smart circle which was disconnected called direct back they finally got in touch with smart circle who said they didn't get the equipment in! but they would reschedule needless to say we told them we wanted to just cancel I asked for and e-mail or letter stating they canceled but they said they were unable to do this!

So now I have to watch my checking account to be sure it’s canceled. We have spent a whole day on this I am disgusted with this company and its practices and believe this is just another scam. Cannot understand why direct would have salespeople in store and not take responsibility for them. Why we had to go through so much to cancel. They should be more certain of the companies representing them a lot of people would have given up and probably been held responsible for a bill whether they were installed or not.

I paid $1053 and now I don't know what to do or where to go for help. I got so upset because it was a gift for my father's 75th birthday, and I was frustrated because the people at the store were unprofessional and Natalee, the manager, even refused to give her last name. When I asked them what to do now, they told me they don't know and brought the TV to my car.

When we asked Ken how long it would take, he said 7-14 days. I asked him what I was supposed to do during the next 7-14 days while they determined what their direction would be with my DVD player and he said that we don't offer loaner merchandise. So aside from Ken having a very condescending and rude attitude, it appeared that nobody at this store was interested in trying to help me and were only interested in explaining to me the store policy and procedures that the computer told them. They lost a good customer for life.

I did both of these things and it was better but still not good. I called back and he came right back the next week and told me to try sending a load of Tang through the washer, which I did with no decent results. He came back again and said that I should not leave the door open so it wouldn't mold and that I should scrub out the whole inside of the washer with a bleach solution especially all the rubber around the doors.

At this point I am saying "Look. I spent a fortune on this stupid washer and I don't think I should be jumping through hoops to get this thing to work properly. I told him I really felt like the problem was that the washer "walked around a lot during the spin cycle prompting it to shut itself off before it had completed the cycles. He tighted down something on the feet and told me to call back if it didn't work. It didn't work so I called back and he came back and told me that the floor was not level and if we leveled the floor that would help. My husband poured a pad for the washer and it just would walk right off the pedestal. I had to stand there and push it back as it spun.

Called again and he said to fill my pedestals up with something heavy and I filled it with books. That helped but still no good. What in the world, does anyone else thing that this is a little ridiculous for something that cost over $2000.00? Another thing, why is it necessary for the silly thing to take an hour to go through a cycle. I miss the days with my old rusty harvest gold top loader.

Within a month, the screen goes blank and no sound, again. We call for another repair, and within 10-14 days, a repairman comes out and gets it working. I asked if Best Buy had a lemon law, and his response was after 3 tries, the TV will get replaced. Guess what, 8 weeks go by and the screen goes blank and no sound. I contact Best Buy and am told that since it has been 30 days since the last repair, it is not covered and we will have to pay for any repairs done. Repair parts have their own 30-day warranty.

At this time, we are now 2 months past the original 12 month warranty period. When I explained that the original problem, within the manufacturers warranty, still has not been fixed I was told there is nothing they can do because I did not buy the extended warranty. I asked for the reps supervisor and he told me the same thing, and there was nothing he could do.

My response was that we will no longer be purchasing our electronics from Best Buy because a company should stand behind the quality of the products they sell and make sure a customer has a quality product instead of hiding behind some policy. My employer would be out of business if we treated customers like that - we fix things until we get it right or we replace it at no charge for our customers. I do not recommend buying anything from this company, unless you consider it a disposable electronic and don't mind replacing it out of your own pocket.

Never again would I buy Frigidaire nor would I buy from Best Buy! I am now making it my second job to make people aware of these two companies, and advise them against buying Frigidaire products and to think I almost went out and buy washer and dryer too, so I can have all Frigidaire appliances. I am heading to Sears for my washer and dryer and am getting Maytag or Kenmore.

I went there today on the 20th and Chris told me it was in transit, but he did not know when it would come in. It was UPS or FedEX. Funny, whenever I send something, I am able to track it from start to finish. I asked for the store manager and was told she would look into it, but Chris was the best they had. She offered to sell me a new computer and allow me to bring it back when mine ever showed up without a restocking fee. I said, "If you were a car dealer you would give me a loaner instead of offering to sell me a new car." I will never shop at Best Buy again. The people lie.

As of this past March, we have encountered some technical issues that has now become an on going battle to get a replacement, or credit from this defective flat screen. We've now had this flat screen in for repairs well over 4-5 times since this past May 2010. From what our warranty/guarantee states, we would be granted a replacement, or refund in the event of this equipment malfunction. Best Buy has us in gerbil cage, spinning ande going nowhere; because the 'catch' is, the service repair techs must deem this TV as 'unrepairable' before they will issues us a refund/exchange. So, in other words, if this TV can be repaired, we must endure these inconveniences, until all avenues are exhausted.This television has a 'Ghostly' issue going on. It continues to turn itself off and turn itself on all throughout the day and night.

It has been serviced by two (2) different repair shops. They both has not found the problem. So they return this malfunctioning TV set back to our home. This television has traveled back and forth to Texarkana at least 4 times. Campbell Appliance repair has taken it in also to observed it at least twice. One repair center has 'seen' the issues we've complained about, they ordered a replacement part, and yet the problem still exists! It's very frustrating at this juncture. What can I do to get my refund or exchange? I've made made numerous calls to Best Buy Headquarters. I've listened to enough elevator music to make me **!

I've been told by many 'Geek Squad Reps.' that we must continue placing this TV in for repairs, even if they can't repair it, or redeem it unrepairable! On another note, I asked for a 'loaner' while this ghostly TV is out on repairs. The store clerk didn't bother to look up our account, as I stood there with my receipt in hand. We were instructed to choose a TV that was on display to take home in the meantime. But, here's the real kicker...I had to purchase the display model The manager explained that when our 1st TV is repaired, that we can bring it back in for a credit.....hum! I've called, talked and have done everything but screamed at this company about my warranty and what they promised, but it seems to have fallen on death ears!

Now, we have two (2) TV sets from Best Buy. One that has not given us a problem since May 2010 (the loaner), and one that is a constant nightmare. What can I do, short of reporting them to The Better Business Bureau, or the Consumer Protection Agency in Baton Rouge, La?

I'm certain that Best buy has a loop-hole in their contract to many unsuspecting buyers, who will also get caught in a world of deceit like we have. I'm looking for answers, yet Best Buy only gives you lip service that leads nowhere. I want a refund! I also want them to pay for any interests I have accrued since I had to buy the 'loaner' on my credit card. There is something very wrong with this TV set, and they will not cooperate with me whatsoever to resolve this issue. My question to you is, what happens when my warranty runs out? Who will be responsible after that, even if they can't find whats wrong with this TV set? Please contact me at **, or reply to my ongoing issue via email. Thanks.

I have just finished two degrees in Miami, FL and have moved home to Kansas City, Kansas to help my disabled mother prepare to sell our family home and get her moved into a more suitable environment before embarking on a career in my field of study, substance abuse counseling. There is no money to fix TVs that seem to have a redundant issue to begin with.

Not a week later the TV began to smell as if it was burning up and yet again that does not work. When I called to inform them of this, they told me we would not be getting a credit but they would be replacing the same part that lasted all of maybe a week! Now I have been without a TV for going on a week, and they will not honor the extended warranty that says if they can't fix the TV, they will give you a credit towards a new TV. Thanks for the attention.

I called the store at 847-406-3914 on 10/13/2010, after reading the policy on the reverse of the receipt, going to www.bestbuy.com and reading the same informatio. I then spoke to a Geek Squad member at the store. I explained my circumstances, and the female said I wouldn't have a problem with the return/refund. I had the original receipt from my husband and went to the store with every piece purchased and proper working order.

Everyone was very helpful and I was able to accomplish the return and exchange. Until another Geek Squad member came up to the register to explain the Restocking Fee of $75.00 that would not be refunded. Being with my two young kids, and getting close to their bedtime, I continued with the transaction, as was. The Restocking Fee is described as 15% for notebook computers.

The iPad is a Tablet PC, not a notebook computer. It has no keyboard and is configured for output and input, unlike a notebook. Even on your website, (www.bestbuy.com), notebook computers and Tablet PCs are in different categories. So how can they be the same when classifying it for a fee, but not a product search? The policy also indicates 10% Restocking Fee for iPhones. But nowhere does it say anything about Apple products in general or that this restocking fee encompasses the iPad. Not printed on the receipt, available on the web-site, or told to me personally when I called the store. Had I known I may have kept the gift.

Today is 10/14/2010, I spoke to Tony, the manager at the Gurnee store who said he was new to the job and unsure about the policy, but couldn't do anything. Even if not refunding the money in cash or credit to our Debit MC, a store credit would seem fair, even 10% would seem more fair considering the receipt states the fee for iPhones.

Tony gave me the 1-888-237-8289(Bestbuy) number to speak to someone about filing a complaint with corporate, because as he said there was nothing he could do. There was no override and the system was designed that way. When I spoke to a male representative around 1:10pm CST for nearly 25 minutes, he explained there was no way out of the fee. Arguing they were the same (a notebook and a tablet) and regardless, because it is an Apple product, I wouldn't be refunded anything more. I asked to speak to someone else, he explained that no one would answer any differently and my complaint was being taken.

I don't see why it would be so hard to print an addendum, alter the existing receipts or web-site even to cover the gray area here. I should not have to pay $75 because I received a gift I wasn't fully satisfied with; especially returning it within the specified range (14 days), calling ahead to Geek Squad, also having the original receipt and all accompanying accessories.

I do not appreciate the tactics used to persuade me to give-up on this matter, as stated by Best Buy employees, (You're not gonna win this battle). He seemed more eager to debate and argue than resolve the issue or bring any clarity to why the Restocking Fee for the iPad wasn't clearly specified. He did say because it was a new product, maybe the paperwork hadn't caught up.

Why should I have to pay for this oversight? As I said, this was a gift! After reading the receipt back, I didn't hesitate to open it and try it because it was returnable with a full refund. Please correct this omission of a clear definition of how the iPad, or Apple products in general sold by Best Buy, are treated in the return/refund/exchange policy.

I hope something can be done to make me more comfortable with continuing to shop at Best Buy. This experience has left me unsettled. Thank you for taking the time to read this. I can be reached at: (contact info.)

More than 30 days later, I have not been able to get the DirecTV people to come out and install it. They keep canceling. When I called Best Buy to find out what was going on and complain for the 3rd time, you get put on eternal hold and all of the people that work there avoid eye contact so they don't actually have to do any work. I called DirecTV and they told me the service tech resigned. 10% unemployment in IL and someone is just walking off a job, right! They just don't care. I am so disgusted with Best Buy and DirecTV. I'm returning the TV and blue ray. I will never buy anything from them again. Just pure disgust with the way people in the service industry treat others. That's why all of our business is going overseas.

In March, 8 months before the service pack ran out, it started to become hot and sometimes the battery would not charge. In June, the overheating problem became so bad that I could not use my laptop and I took it into Best Buy to fix. When a Best Buy assistant turned it on, it burnt her and she sent it in for repair. It came back with an updated BIOS. The overheating issue appeared to be fixed but not the charging issue. However, after a couple of days, the laptop failed with the blue screen of death and an error message regarding the BIOS. It was sent in to Best Buy Service Center for the 2nd time and they replaced the battery.

I took it home and I got the Blue screen of death with the BIOS error message and the laptop was still not charging. The laptop was sent in to Best Buy Service Center for the 3rd time and they replaced the battery again. I took it home and I got the Blue screen of death with the BIOS error message. The laptop was sent in to Best Buy Service Center for the 4th time and it was still not fixed when I got it back. I got the Blue screen of death with the BIOS error message. The laptop was sent in to Best Buy Service Center for the 5th time for "junk out request" in October. It came back again from the Service Center where they tried to fix it again.

My service contract ended a couple of days ago (Oct 9th), before I picked up the laptop and I have been without a working laptop since June. Best Buy won't honor their lemon policy in the service contact. I am worried that I am going to go home with a broken laptop that Best Buy couldn't fix but kept delaying till the service pack ran out.

I find myself in a very difficult situation with your store. I went to your store sometime in August to purchase a set of high performance car speakers for my car. After consulting with one of your sales representative (his first name is David), he recommended PolkAudio, which I bought. I also bought a 'Kicker' sub-woofer in an effort to enhance the sound quality of the car. I do not recall the exact amount that I paid on the speakers alone, but I think it was in the neighborhood of $700+.

Today, my car system is in worse shape than it was when I went in to have the speakers replaced. What follows is factual information about the sequence of events. The reason I made the $700+ investment (excluding service costs and the $100 tip I gave your associate, Eddie who is no longer with Best Buy) is because one of my original Infinity speakers had blown out. Specifically, the front speaker on the driver's side was completely gone, ruptured in the middle. I know this because I had no sound coming from this speaker when it was still in the car and Eddie showed it to me when the work was done.

On September 1, I went to your Car Electronics shop and asked Eddie to replace the speakers. Eddie was recommended to me by your sales associate, David. Shortly after I drove away from your shop with the new speakers (by shortly, I mean within minutes after I drove away), the front speaker on the front 'right hand side' - the passenger side, started to produce a lot of static and a rattling sound. I was both surprised to experience this and disappointed.

A few days after September 1st, I went back to the shop to bring the issue up to one of your associates. I could not return to the store immediately the day the car was serviced because it was late and the shop was already closed (they stayed open late past 9 pm to finish my car). I could not return to the store the next day, or within a few days because of the nature of my work. I get out of my office late and I travel for business.

I went back to the shop within just a few days and a gentleman by the name of Alex tried to help me. After checking for about 45 minutes or so, Alex told me that the issue was associated with the amplifier I had in the car (the amplifier and wiring were not purchased or installed at Best Buy). I went back to my home and replaced the amplifier only to see I had the same issue with the speaker on the front/right. Clearly, the issue had nothing to do with the amplifier.

I went back to your store on Sunday September 26 to bring this up to Alex's attention. It was late in the afternoon. He asked me to come back on the following Sunday at 11 am because it was late. I agreed with him because the store was closing within half an hour or so. I wanted them not to rush the work to identify the issue. I could not make it during the week because of the nature of my job.

I went back to the store for the fourth time on Sunday October 3rd (yesterday) and stayed in the store from 11 am to almost 5 pm, only to find out they could not fix the problem.

I immediately tried to get help from your management staff to see what could be done about the situation. I spoke to two of your managers, one by the name of Liz (who tried to be helpful) and one by the name of John, who ultimately took my case and who was unhelpful and offensive.

Mr. **, I have spent a lot of money trying to get my car serviced at Best Buy. I have never brought my car anywhere outside of the BMW dealership for service, while it has been in my possession in order to avoid situations like these. I prefer to pay the dealership a premium in exchange for good service and good work. I brought it to Best Buy because I thought you had qualified people working on car audio systems. After this experience, my position in this regard has changed quite drastically. Let me give you a 'before and after' account of events, as it relates to the status of my car.

Front speaker was blown on the driver's side. All other systems, including sound control, fade, left/right balance, sound to all speakers (except to the one that was defective), all systems were working properly. The issue/and only issue, was the speaker that was blown on the front/driver's side.

After all of the adjustments and re-adjustments made by Alex (and someone else who was there yesterday, but I did not get his name), my car now has many other issues that were not there prior to me bringing it to your shop on September 1st:

The left/right balance is out of control; the fade effect does not work properly; the speaker on the front right hand side was fixed at the expense of the front speaker on the driver's side - now the front speaker on the driver's side does not work at all. Alex explained to me that he switched some components to make the problem go away from the front side on the right, but only resulting in having the problem now back on the driver's side. I am getting no sound whatsoever in the front/driver's side. On top of this, the control systems are out of control.

John, your inventory manager, I believe, told me he had to get your insurance involved because 'most likely the issue is associated with the wiring and, since Best Buy did not install it, they had to assess whether you are liable for this issue or not. Since Best Buy did not install the wiring, you cannot take responsibility for this issue'. Firstly, I had no issues with the sound or any of the sound controls prior to bringing my car to your shop. The only exception was the speaker on the front (driver's side), which was blown/defective.

If John's position is correct, the implication is that Best Buy should not touch cars that have not been fully serviced at Best Buy, including wiring and other components. If cars are wired elsewhere, you should not touch those cars. Otherwise, the customer pays the price if one of your associates causes the existing wiring to be defective and I firmly believe this was my case. John told me that the original infinity speaker I brought in was in fact not blown. John is implying I am lying about this situation, which I find extremely offensive and am not taking lightly at all. I question John's judgment and carelessness in this situation. Firstly, John was unaware of this situation until yesterday and did not know my case or the multiple times I had been back to the shop to get my sound system back in order.

Secondly, John did not actually see the blown speaker when it was replaced by Eddie. I did because I was there and I saw it with my own eyes. In addition, I knew I had an issue because I was getting no sound from that speaker. Thirdly, why would I spend over $700 on this if I did not have an issue with my sound system? How can John make such a determination? I assure you that I will do everything I can to bring John's behavior up to the attention of the appropriate officials within the Best Buy enterprise. I have already submitted a complaint to your corporate office - the case number is highlighted above for your records. Mr. **, here are my expectations:

4. If this issue is not fixed by Best Buy, I want my money back and I will gladly return your speakers, so long as I get my old speakers back. If you care to give me a call, you can do so at 646 **. I just want to get this resolved and move on permanently from your stores. I also wanted to document the sequence of events. This email serves this purpose. This experience has been just incredibly uncomfortable to me. I will never again purchase anything from any of your shops. I hope this is rectified quickly.

I will seek action from the Better Business Bureau, the Department of Consumer Affairs, and other Government Agencies if my problem is not resolved in a responsible manner. I will also call my credit card company to issue a stop payment on this if the issue is not rectified in a timely manner. This situation is simply unfair and unnecessary. Liz, the other store manager I spoke to was actually very helpful. I want to thank her for her attention.Thanks for your attention to this matter.

By completed I mean that it sometimes works. The bluetooth sometimes works and the plastic piece around the faceplate constantly comes off. This is all after they broke my front speakers, broke the handles on my doors and happily charged me for installation. It took two-plus months to get the check from Best Buy insurance to re-pay me from the money I spent to get it fixed sooner than later.

Horrible customer service and argumentative and unknowledgeable staff was the least of my problems with these bozos. Stay away at all cost! I had to take multiple days off work to get a problem that should have taken one day to fix.

They destroyed my laptop that cost around $1400 and replaced it with one that supposedly has a faster processor but the screen is inferior. They also gave me a $100 gift certificate after I pointed out that the screen of the one they wanted to replace it with was inferior! They took so long trying to repair my new Sony vcf115fmb, I failed my anatomy exam.

I am trying to get the one they replaced it with to open my anatomy program but I am not having a lot of luck. Oh yeah, I paid for one of their geek squad people to come out and hook my printer and wireless laptop before and they weren't going to send anyone out to hook up the replacement until I insisted. Not only that, the guy that was packaging the new one up dropped it on the table! I told them that I didn't want the one they dropped but they gave it to me anyway! I will never buy anything from that store again! I have never been treated so wrong and bad by a store in my life! I am not the only one that will never buy from them again! I wanted the resolution screen I had and they couldn't supply me with one. You should have seen what they tried to send me home with! My laptop with the whole top broke! What can I do?

The model number for the Samsung is R5253BASB. I am a divorced mother with two teenagers and getting the refrigerator fixed is a really big problem for me financially. I will never buy another Samsung product again. Shame on you Samsung. You are milking innocent customers. Please respond to me.

The Guitar Hero drums stopped working along with the guitar. I tried to enforce my all so great warranty and was shot down. The manager said that, that used to be the policy, but not anymore. They said they would check my X-Box 360 through "Geek Squad" and would send me a refurbished one. My warranty is still good until 02/24/2011, but I can't have a new one right off the shelf. What did I pay extra money for? They said they no longer carry that one and if they did, they wouldn't give me a new one. When I asked what I could do they said I could call 1-888-best-buy to complain, but that wouldn't change anything.

When I returned my guitar hero, they said they no longer carried that kind and I needed to pay $10.68 more for the one they had. I argued and won that one and they did replace it at no extra cost, but only after I asked to speak to a manager and I made a scene. There were specifics when I was sold this warranty and those specifics were the only reason I purchased the warranty. I feel they should replace my X-Box 360 with the one they do have, right off the shelf, not something refurbished. It isn't my problem that they made promises and then changed them. I really don't know what to do, but I am willing to do whatever it takes for them to hold up their end of the deal. I am a single parent with 3 boys and I don't have the extra money for nothing and that is exactly what I got.

I did and he wasn’t there. They then said 12:30 and I left and came back. They said he was delayed again and come back at 1:00. I did and he was there. I told them if he wasn’t back with it in five minutes, I want my money back. I requested to talk to the manager about the problem with the organization and she said she would fix it. I asked her what they would do to fix the problem with the runaround I received. She did not have an answer. By that time, the delivery man came in. He brought it to my truck. He apologized and said he was sorry, he would have brought it back to the store and he was close by. He said he did not get a call. Your customer service department said he did. I wasted 3 hours going back to the store and lost part of my day off because of the runaround I got from the customer service department.

The nightmare starts here after it took over 6,7,8,9,10 telephone calls and three months, we finally got someone from Best Buy to come to our home for installation of this system which was still in boxes . The person they sent was not from the geek squad as promise and charged to us, but was a regular employee from the store and they did not know how to mount it. (we purchase the best they had they only knew how to install the cheapest they had, so we had to return the mount and get a different one. next the geek squad was unable to program the remote again we had the best they sent us back to get an inferior remote that did not support all of our

Next we had Harman Kardon Best Speakers 7.1 surround. They could not get this to work and request that we get Samsung that does not have as many features. The Wires were to be concealed and it is a mess. I had to buy some auto pipe covering to keep from looking like an idiot installed it. We paid $499.00 for 4 year warranty that stated after 4 visits you receive a new product. With all of these issues contractually we should have qualified. Yes they did come out and put a new mother board in the back instead of replacing the TV, since the USB Port was not working. One of our main complaints not to minimize the others, was the feature that inspired us to make the purchase, the feature was the content Library which allow you to play pre-programmed games, recipes, art gallery, exercise program, children and adult games, that you use a link stick.

We were not informed about to update and upgrade. Now they no longer make the link stick. Also a feature called Wise pro, which allows you to get the weather, stock and news streaming from the internet, does not work. They suggested a power max stronger signal and that too did not solve the problem I have communicated with the corp. office over and over until I feel scammed or someone don't want to right a wrong but they were happy to get and use my funds. After so many emails of promises from Best Buy Corp they have decide they are not going to address the issue anymore. All thing that were done were initiated by Best Buy and stringing us along. We were sent $75.00 gift card for not returning my calls on one occasion and a $100.00 gift card for not returning my calls on another occasion. This has been going on since 03/06/2009.

Now, we are in September 2010, 4 years after my 5-year warranty. I purchased from Best Buy. So, I call them up because I need someone to come out because when it spins my washer it sounds really loud now for some reason. And sometimes gets a code F1 whatever that means. Then they tell me they no longer have a best buy technician in my area and then say they contract out to other people in my area, so I say great. They said they will send a message to them they are called Greens Appliance. She said, they will contact me to set up an appointment. Well, a week goes by and I call Best Buy again so I just asked them to give me the number.

I got the number and called these clowns who had never bothered to even call me. And they say they cannot service this kind of washer. I was mad already are you kidding me after a week of waiting already and now this. So, again I call Best Buy back again and so they tell me they have one more place and they should be contacting me to make an appointment. So now, 2 days later they call me and tell me the only time they can come by is between 2-4 daily. At this point I am livid right in the middle of the day how convenient is that. Which is fine for people who do not work.

To top it all off, I am School Bus Driver. I cannot just take off in the middle of the day. Then, I call Best Buy back again, I am so mad I will never buy a thing ever from them again. I will take my business somewhere else. They tell me I have no choice, I have to go with them or I can call another service company in my area have them do it and wait to get reimbursed for the service. Are you kidding me. I paid for a warranty with Best Buy and I have to do all the work to get someone here to fix my washer. That is why I am writing to who ever wants to listen to this I am very upset about this. So hopefully someone please help me!

He said I should run my tap until the water registered 120% and to use a liquid detergent opposed to powder. In all the years we have owned dishwashers we never relied on running tap water first. Since then, I have to rely on not only running the water until it is hot, which we have set on 130%, but I also have to heat water on the stove top to boiling and pour it into the washer before starting. Sometimes it cleans and sometimes it doesn't. I even resort to hand washing sometimes because it is so frustrating. This model was over $800. What do we do? We purchased it last 6/25/2008.

They have been rude to me and one of their consumer relations people actually told me that I didn't matter and I was up against a giant and there was nothing that I could do. Well, I refuse to lay down for them and plan on telling as many people as I can and warn them of my dealings with Best Buy. Had to purchase another laptop computer for $500. Did not buy it from Best Buy.

Could somebody at Best Buy explain to the staff at the store in Stafford that lying to customers is not a good thing. Incidentally, I don't like having my intelligence insulted. Not good for business. I'll be shopping elsewhere in the future, not because the email is a problem, but on principle.

Of course when I get there, I spoke with someone at geek squad who told me it was not there. I asked to speak with a manager. I was upset that the PlayStation 3 was still not there and they kept telling me 1-2 days. The manager, Carrie, then explained to me that it was going to be longer, I would have to wait and come back. I was pretty upset so I grabbed the paper out of his hand to leave and come back in 1-2 days. The manager Carrie proceeded to ask me why I ** the paper out of his hand.

He just kept saying, "Hey why did you ** that don't be so rude". I turned to look at him, I felt as if he was going to hit me. I felt as if he was egging on a fight. I couldn't believe this was happening. The manager Carrie kept repeating it then he said, "You're kicked out of this store, don't ever come back here," he shouted, which made a scene I never did and he followed me out.

I then came home and called 1-888-BestBuy. The woman who took the call (I can not remember her name; they always say it so fast) called the Best Buy location and asked the guy if I was really banned from the store, which she couldn't believe that it happened. While waiting on hold for five minutes, she came back and said sorry you are banned from that store they can deliver the PlayStation 3 to me and I told her I would just have my wife go and pick it up. She stated there was nothing more they could do.

Why should I be banned when I kept my cool, never shouted, just grabbed my paper to walk out? I just don't see how that is fair and my complaint with them can go no further.

I decided to call headquarters and only got a refund for the warranty, even after telling them about the false advertisement inside the store and about my situation of being bounced around. The TV screen was cracked from inside the box and I didn’t know until 8-9 months later. My warranty was supposed to expire on 11/27/2011. They told me that I cannot get a replacement TV and had to pay out of pocket at full price for a new one. I didn’t even get to use the TV for even a minute. The headquarters told me to see manager for a discount or deal for a new TV. But the manager named Bennie was being stubborn, and was actually trying to imply that I was lying about the situation. He told me to purchase the same TV at the same price and that is all he could do about it. His associates are the ones who are giving false advertisement inside the store on warranties to sell items.

I fail to understand that how come renowned stores such as Best Buy have such a horrible customer-friendly staff. I realized that there was no point buying from a store. One can get much better customer service and prices online. I will never advice anybody to go to this specific Best Buy store

So I turned it on and realized there was best buy installer software on there and read that this is what best buy does for their customers with some computer brands. Not too happy about that but oh well. The computer seemed and looked new. I'm not sure when but somewhere within the first few times of use it crashed (BSOD). I was told that maybe I had not updated the drivers or must be using some application incompatible with windows.

I bought this laptop for my personal use, I don't take it anywhere, read my email, news, use Microsoft security essentials, Firefox with no script, and Skype. I don't play games on it or do anything special. I did my part, re-installed everything I normally use and updated any drivers. I could not get some windows updates because they would not work. It took time but the computer still crashed a few times, but not every time though, I had no idea how I could prove this to warrant repair. A month later it crashed and windows did not start normally, had to do system restore, really bad sign now that something was seriously wrong.

At start-up I chose to repair the computer. Ran Windows Memory Diagnostic tool and here is what it said: Windows is checking memory for problems. (Right away says). Status: Hardware problems detected. To identify and repair these problems, you will need to contact the computer manufacturer. Although the test may appear inactive at times, it is still running. Please wait until testing is complete (then when the test completes it says): Windows error recovery. Windows did not shut down successfully.

I had 14 days to return, if only I had used it more when I first bought it. So when I had time, I brought it in to the geek squad. They at first thought it was bad RAM, then the hard drive, now I get a call that it's probably because of the motherboard but it's a part that has been back-ordered. So here I am, out of my money, and with no computer only 3 months later after purchasing a new computer. How is this fair? To top it off in the Toshiba warranty it states that they have a right to use used parts for any defective parts that needs to be replaced. How is this okay? What about the part in the warranty that states that any replaced parts have a 30 day warranty? Sounds like bad business practices.

I should have a new working computer that is what I paid for. When you sell me a defective product you should replace it now with one that is new and that works so that I don't have to keep coming back or be without something that I really need and rely on. If you buy a book and you start to read it and then realize that the book was printed with pages missing in the middle, the store you bought it from should give you a new book, one that is not defective, not cut pages out of another book and place them in the defective book and hand it back to you 2 months later. Best buy and Toshiba both seem to be really shady companies. I am currently without a computer 3 months after I paid for a new computer due to a manufacturing defect. Time to find a lemon lawyer.

I looked up the terms of the warranty. Under the hardware section it states, and I quote exactly, "The scope of technical support consists of helping you diagnose and resolve problems with defects in products covered by this agreement, and for PC products, reinstalling the factory-installed operating system and (software) to restore it to the original factory configuration.” I kept mailing them back stating this and they kept responding with “There is nothing they could do.” It was a hardware problem that occurred and they don't care. They were just saying that it's past 90 days and I'm brushed off by them every time. I highly recommend whoever reads this that they look elsewhere for a computer. Do not use Gateway! They have the worst customer service ever! They will not stand by a warranty that it states in their terms of the warranty that they warrant. It’s an absolute joke for a customer service department.

Not even two months down the road, exact same problem. I turned on the computer to a blank screen. Mind you, my warranty was now up but I took it back to Best Buy being that I bought it there, hoping and thinking it should not be the same problem. I had minor surgery and was not able to go to the store. My husband took it, to our disgust and great inconvenience it was the exact bogus, defected part (motherboard) they put in was on the bomb again.

At that moment, we learned it was refurbished. My whole thing is why as critical as a motherboard (the heart of the computer) put in a refurbished part. If it had been any other part, I would expect to pay being that the warranty was up. Of course, after all the phone calls to corporate, dealing with the illiterate computer manager, Sean, they were not budging. After my hubby was at the store for three hours and I was on the phone for almost three hours I gave up for the time. I was greatly inconvenienced as after my surgery, I could not communicate with people who had well wishes and lived different parts of the world.

Went back about two days later, kept being told by the manager would be there daily and he was not, obviously we were being blown off. Finally spoke to the manager, Jamar, and with no understanding or a little sympathy nothing was getting done. At the end of it he told us to send the computer back and he would see if he could do a little something off the cost. This was after my hubby went to another Best Buy manager about the situation and he called Jamar so if it was up to him we would be at a total lost. I did ended up losing out all the way around. I certainly did not trust Best Buy to send the computer back again. I had to fork up another $200 to get it fixed by another computer shop but felt more confident in this guy as he gave me the old motherboard and replaced with a new part and brand new fan compatible with the new motherboard. I also knew it was new because I lost some files but it is okay. I replaced them. He was also nice enough to install Windows 7. So the long and short of it, I got robbed buy a giant retailer and helped by the little man so buyer beware of Best Buy.

Two weeks later they called and said the motherboard was cracked and that it is customer damage and it would cost 160 dollars to repair. She is a single mom and could not afford the price, so she asked them for the computer back. She had to pay 35 dollars for the shipping to get her defective computer back. She asked me for help.

I am A+ certified, so I checked the computer and found that the only thing wrong was that the AC battery charger was bad. I bought one for her in eBay for 10 dollars and now her computer looks fine. After examining the computer, I do not believe Best Buy even opened the computer to check it out. They were just trying to take advantage of a single mom. I will never buy electronic items from Best Buy. $35 out of pocket expense. Two weeks without laptop.

I went ahead and purchased a range oven, microwave and refrigerator. All of which cost $2,799.74. Two weeks later, I was told by a Best Buy representative over the phone that none of my purchases would be financed because the sales was through Pacific Sales (which was in the Best Buy store and owned by Best Buy), not Best Buy and I used my Best Buy reward zone Mastercard which is different from the Best Buy credit card. To make matters worse, I do have the other Best Buy credit card and the sales rep conducted the transaction using my Best Buy reward zone Mastercard, then insuring me it could be financed over 18 months. I have both called and talked to managers for the credit card and Pacific Sales departments and was basically told there was nothing they could do.

As a consumer, I will be canceling my Best Buy both of my credit cards and returning all purchase I have made since the appliance dilemma, not to mention, posting this letter to the Better Business Bureau along with any other websites I could find. Oh yeah, adding further insult to this problem, because the transaction of the appliances was conducted as a Pacific Sales purchase and not a Best Buy one, any reward zone or Best Buy coupons could not be applied to the purchase! Best Buy owns pacific sales and the Pacific Sales store was actually inside the Best Buy store! Talk about technicalities that screw over the consumer!

After finally getting someone I asked about the speakers and they confirmed that, yes, those were indeed mine. After showing them my receipt of the initial transaction, I found that the receipt I had was for the installation and labor only. I was told that I needed to produce the original receipt for the speakers or go to the service desk and they could look it up for me. I did. They could not find a record of me purchasing anything as far back as September 2008. No help at all.

I went to my computer at home and printed out a bank statement that showed 3 different purchases that were made during the tine in question. After going back the 3rd time, I had Karl (store manager) magically find and print out a receipt for me. I thought, finally we are getting somewhere. Not even close. I was then told that I needed to contact Infinity (manufacturer of speaker) to get a refund. The store was not going to be able to help me swap out the bad speaker for the ones that were ordered. I had no number, so I went to the back opened the box the speakers were in and found the 800 number. Called the number only to find that the store should have taken care of this.

So while I have them on the phone, I go back to the customer service desk stand in line to talk again to Karl. When he seen that I had Infinity on the phone, only then was I given a store coupon to have my speakers changed out. Only to find that I still had to pay the labor for the removal and installation of the bad speakers as well as any hardware needed. The guys in the back that did the install were very helpful and just laughed and knew right away who I had dealt with, Karl. This is not customer service. I will never make any purchases in Best Buy ever again. Also, I will let everyone I know that they, too, need to find other places to shop or even deal with on-line purchases. This is not acceptable at all. Just had to tell someone.

They suggested I go to the store and talk to the Manager and I did. He told me that I had just purchased the reg warranty. I tried to explain the situation and how I had talked to the salesman and we had discussed the accident insurance. All he had to say is sorry that's what I purchased. He said that I can call corporate but they are going to say the same thing.

I am very disappointed because I get all my electronics from Best Buy, and anytime I have had to return something I have never had any problems. I think it was very unprofessional for the manager to dismiss me in that way. I was led to believe that I was purchasing one insurance and was given a different one. Is there anything you can help me out with? I purchased the comp for $399.00 and now I have to pay $429.00 to fix it.

Ultimately, he gave up and said that I should just call the store because he had no authority to investigate or to try to track the item down anyway. When I went to the store to cancel the order, I was told that the warehouse was closed and that, consequently, they would not cancel my order. So, they have my $1,000, they have my dishwasher, they have wasted about 4 hours of my life, and they will take no action to remedy the situation. I'll try again tomorrow, but am also drafting my letter to the President of Future Shop in another window. Always remember and never forget: never buy anything at Future Shop!

Later, I did find out that they are required to set up items. After several days of conversations with the corporate office (3 days later), the delivery personnel lied and stated that I refused set up. Again, there were no signed documents refusing or receiving this merchandise. I had come to the conclusion, because of the quick manner, that these 2 young gentlemen acted in the delivery that something was wrong. I was alone that afternoon until the evening when my boyfriend and son were there to help assemble the stand and television. That is when we noticed that the television was severely damaged with a shattered screen. It was approximately 9:15 pm and Best Buy closes at 9 pm. So, I decided to go the next morning to return this damaged television.

Upon arriving to the store, I asked for assistance to remove this television from my car. I met with the store manager named Kevin. As I was explaining to Kevin my situation, he had stated that the box showed no major damage and decided to call the delivery personnel to question what happened. After speaking with them, he came back to inform me that his decision was that I had damaged the television and he would not be returning or refunding my charges. He said that I was stuck with taking this up with Sony. I could not believe what I was being told. And I was very upset for the way he was speaking to me. He was very disrespectful and loud, stating over and over that I had damaged the television. That is when I had given him a piece of my mind, which leads to an escalated argument at the store.

I proceeded with getting the corporate office number and told him that I would report him. I called the corporate upon arriving back at my residence at approximately 2 pm on 8/11. I spoke to a Troy. He stated after my explanation that he was sorry for what happened, and for me to hold while he contacted Kevin at the store. After 10 minutes, Troy had come back to inform me that he was sorry but there was nothing he could do, that I would be stuck with this broken television. I had then asked to speak to a supervisor. After explaining my story and him also contacting Kevin at the store, he came back to inform me again that there was nothing they could do. The next day once more, I did call the corporate and spoke to Rick (case # **). I explained how the delivery personnel delivered my items. They were so much in a hurry that they forgot to have me sign off on receiving. He had stated that he would give them until Friday, 8/13, to produce a signed receipt and if not, I can return this television.

I waited until Saturday morning and spoke to Dan, a supervisor. I explained the reason for my call and asked to speak to Rich. I was told that Rich was there but not available to speak. I then explained why I was calling. I was put on hold only to return telling me that Rich never told me that if they did not produce a receipt of receiving that I would get to return my television. He told me there was nothing he could do further. It has now been 6 days with this broken television and I feel this is the utmost worst customer service I have ever experienced. A box does not need to show much damage in order for the product to be affected. This was not a tip and fall onto a carpeted living room floor. This damage is a shatter, a hard blow by something with a substantial amount of weight. And the box was dented but not torn in the area in question. Please advise me of what steps to proceed with my situation.

So hears the deal, If I do not get a full accounting of all points from all purchases since I re opened this account, I will cancel my $2,700 worth of purchases yesterday, pay off my balance and never buy another big ticket item and as little crap as possible in the future. The kid likes your store and you have a decent $5 DVD bin, but we get better deals on video games at GameStop. So, I don't need you and I don't mind spending a little more money with someone more honest and accessible and able to answer my questions without being told to "Go online" or "call this number, only to be told to go online."

Later on, 4 police car arrived and the manager went with them to the Home Depot. They were calling on the public speaker to looking for my dad and brother. When they came out, the police take them out in front of Home Depot and asking for their ID. Police took their ID and start writing trespass notice. My brother asked the police of reason and the police didn't answer. The police told them to shut up and stand around them like they were violent criminal. There a lot of shopper watching and police and Best Buy manager humiliated my dad and my brother.

When I arrived at the scene and asked the police why they detained them, the police told me not to interfere with their business. The police finally finished writing up the trespass and asked them to sign. They refused to sign and they gave them the notice and pushing us to leave. There was four police car at the scene and only one Best Buy manager was there. The Best Buy manager pointed his finger to my dad and brother and told the police his story. When they came home, my dad was so depressed and humiliated. He got the history of high blood pressure and he had to go see the doctor after the incident. He took a week off from work and couldn't eat and sleep. My brother contacted Best Buy Corp and didn't get any answer from them. They even refused to talk to him.

Yesterday, Aug 14, me, my sister and my mom went to the same store and looking to buy an ipad. The associate brought out one and we asked for another one. They refused to sell 2 ipad and when I asked why he radioed the manager. They have more than a hundred ipad in stock at that time. The same guy manager came out and not even talking to us, he saw us and gone somewhere. We then left the store and I saw the manager was stalking us when we walked through our car. The police stopped us on the road and asked for our IDs of everybody in the car, which are four people. The police told me that Best Buy manager asked for the police to write up trespass notice for every one of us. Even for another brother sleeping in the car while we went to Best Buy store. The police told us they were just doing their job and we should go seek some legal advice for Best Buy's action. Now, my whole family were humiliated and we're all depressed.

We're customer not criminals or thieves. The way the Best Buy manager treated our family was so violating our civil rights and racist for we are Vietnamese. We went to their store to buy the product not to steal it and we're paying for it! Even the police agreed with me that it does not make any sense for us to get the trespass and the Best Buy manager used his corporation's power to go against us, Vietnamese people.

The reasons for trespass written: disorderly conduct or caused a disturbance. I'm seeking for legal advice from law firms who were willing to pay for legal expenses to sue that Best Buy store and their manager. We later went to a different store and buy 4 ipad all together. We have the receipt with 4 ipad on one transaction. It showing that the manager at Best Buy Bellevue is racist, violated our rights and wrongfully practiced business. We're seeking to dispute the trespass notice and contact media, local news. This won't be looking good for Best Buy and their stock holder. If customers no longer shop at Best Buy, soon it will become a second "Circuit City".

This was clearly a manufacturing defect from a pinch point behind the Bezel. The crack did not start anywhere on the visible part of the screen. I have had similar manufacturing defects in products that my company builds, where the screen is cracked in transit due to the pinch point. I told the manager that I was not leaving until we received a replacement LCD or our money back. I had to strongly insist on talking to the General Manager and told the manager that I would call the police and get a complaint written up if we did not get our money back or a replacement LCD at which point he found the General Manager En-Tan ***, who gave me the song and dance that the manager did.

Although Mr. *** was much more apologetic in his approach, after several minutes he said that he would give my father-in-law a replacement LCD. This was after being in the store at the customer service desk for almost an hour. I am deeply saddened by the type of customer service I have received at Best Buy and will cease to do business with them.

That would add up to $325.00 just to see what was wrong and paying for the protection they lied about. They told me that because the virus protection is not 100% effective that they would not do it for free. The virus protection could be 2% effective or 5% or 20%, who knows, and the fact that the whole time they were selling me the computer and begging me to buy the extra's, they never told m that it might not protect my computer. It also seems funny that I have never got a virus until I installed their virus protection. They were smart a **, sarcastic and rude. They could have a virus right on the virus protection software. I run my own business and all my information was on it. The extras are worthless and they lied through their teeth.

Now I will have to get the virus taken off by someone else and hope I can save the information that was on it. List of customers were on the computer and all my templates, work that took me years to complete. I will lose thousands of dollars if they cannot retrieve the information, not counting the money I am loosing right now from not being able to use my information to sell more merchandise. Best Buy is a rip off and should be sued.

We don't have a lot of money to spend on computers and we bought this to use for my wife's school and she is starting school and we don't have a computer. I can not even begin to express and discuss with this situation. We have to go to the school to use their computers until we get our new laptop back from the shop. Thanks Toshiba.

We are having to drive to the school to use their computers until we get our new computer out of the shop.

My son and I had done our research and knew exactly what we wanted. We arrived at the store at 8am sharp. (1) Upon arrival, we were stunned to find out that we would not be allowed to purchase the laptop that we had decided upon. Instead we were told take a metal seat in an audience type of arrangement. We were then given a Geek Squad folder to fill out, describing what we were wanting to purchase. We then were asked to take a seat and wait approximately 40 minutes (for our name to be called).

Then a sales rep is assigned to you, you go into the computer section and show the associate what you want to purchase. (2) Then you are guided to the Geek Squad line and stand in line for another 40 minutes. For absolutely no purpose whatsoever. This is the line to scare people into purchasing the in-home installation package. In other words, if you did not need the Geek Squad, you didn't need the line. (3) After inching our way to the head of the line, we were then directed to another line that wrapped around the the store to the Customer Service Desk.

While waiting in this 3rd line, an associate came by, picked up the form you had filled out in the beginning, and proceeded to wonder around looking for the unit in question (of course we stood motionless in line for another 45 minutes). When we finally got to the front of the line, the associate behind the counter began to look for unit in the pile behind the counter and low and behold, the unit that we had picked out and waited for had been given to someone else. It's because they only use the model # and our unit had been given to someone else.

On the good side, we had originally wanted the green color, but they were out, according to the sales associate. So we settled for the blue one. After waiting an hour, we were not going home empty handed. Lo and behold, the associate smiled and said "sorry" all of the blue ones have been sold, but we do have the green one here! What a fiasco! While we were happy that we had acquired the original one we had wanted, we also realized that they had not only screwed up our order after 2.5 hrs of waiting. We now knew that we were getting someone else's selection.

Again I repeat. Do not shop at Best Buy in Hickory, NC during the tax free weekend, you will regret it!

This means that they sold me a brand new camera with a broken memory reader. When I received the camera back from "repair", the camera would not turn on. I charged the battery and still it would not turn on. When I took it back to Best Buy, they told me that it was a faulty battery and that the best they could do was to give me a used floor model battery, otherwise, I would have to pay for a new one.

In early May 2010, the fridge was not cooling. We made an appointment with the Geek Squad to get it fixed. We asked the repairman if he could fix it and he said it just needed a new sensor in the fridge side, but he would have to order the part. Two weeks later, the part came in and a different repairman came out to put in the part, but he put it in the freezer side. When we asked why, he told us that's were it was supposed to go. Three weeks later, the fridge side stopped cooling again. We contacted the Geek Squad again and got an appointment a week later.

A different repairman came and told us the sensor in the fridge side needed to be replaced. He ordered the part and we waited again. When the part arrived, we waited patiently for our appointment. The repairman came out and appeared to put a sensor in the fridge side. That was on 7/21. On 7/25, the fridge side stopped cooling again. A repairman came out on 7/26 and stated that the sensor was bad on the fridge side, the same part they had replaced not a week earlier. He told us that either the part was bad or maybe the other guy took out the part, set it next to the new one, and put the old one back in the fridge by mistake. He said he would order new parts and scheduled an appointment for 7/30.

The repairman did not show up in the morning. We contacted him and he said the parts did not come in so our appointment had been canceled. He was surprised no one called us. We called a supervisor who told us that those parts are not going to be available until after August 20. He doesn't think he can help us though, so he wanted to refund our money and let us contact someone else. In other words, go away. We have consistently asked repairmen if they recommended that we try to fix the fridge. They have all indicated it was an easy fix. So, we have gone without a fridge for almost 3 months, have wasted countless hours waiting for repairman, and no one even has the guts to apologize for their mistakes.

I then asked for the store manager. She stated the store manger was not in the store. I then said I would like to speak to anyone over her. She then walked away and pulled her cell phone from her back pocket and started texting and having a good time. After about 30 minutes, she walked back by me. I asked did you get a manager as she kept walking. She said I told so and so. At that time I let her know Joe ** is not the customer. I am.

After another 5 minutes, Don comes out and states he is the acting manager on duty. This whole time that I was waiting, my father is on the phone. Don informs us that my father can go to his local Best Buy with his credit card and id then will verify it and call my Best Buy. Then they would let me pick it up. My father then goes to the store. They called and were treated just as bad as I was. My local Best Buy store still refused to let me pick up my son's birthday present. I will never go to Best Buy for anything at all. I will let everyone I know about my experience and I am sure my father will do the same thing. My father canceled the order and went to Office Max in Corpus Christi, TX. I then went to my local store and picked it up. Best Buy needs to remember they are not the only store to go and they will go out of business as other stores have.

It spent plenty of time there, then they sent it out twice. At the time I understood that it was being sent back to Toshiba, but I later found out that it was going to yet another Geek Squad somewhere in Tennessee. I won't go into all the gory details about how many times I wasn't called when it was supposedly fixed. Or how many times I had to return it to the geeks, because it still wasn't working. I will say that by the fourth month, I was at the end of my rope. I asked for a new laptop. I had purchased the "Black Tie" special which covered everything for an extra $229. I had a guarantee.

I spoke to the manager who stared expressionless as I poured out my story, and demanded a new laptop. After waiting for 45 minutes while she was taught how to navigate the archived history of repairs on my machine, she informed me that I did not have the required number of qualified repairs to expect a new laptop. She said, "You must have four hardware repairs, and it has to be the same piece of hardware that is repaired or replaced four times." I was absolutely speechless, my only thought was that I would have a better chance of walking on the moon! By now I was so angry I could not speak.

So now I have a mission. I want everyone who loves Best Buy, to a least be aware of the total joke their 'Black Tie' program is. Also, they may have one or two people per store who actually know how to really repair computers, they send them off to never never land and you won't see it for a month or more! Thank goodness I have my reliable Gateway to keep me occupied while Best Buy practices Repair 101 with a new laptop!

Oh, I finally got it back again, and two hours after I picked it up, I have a "display error". Thanks Best Buy for nothing! The day I walk on the moon is the day I will buy anything else at any of your stores! Too bad, you had a great customer in me, and my techie addictive husband!

After several failed tries, from different angles and applied force, I told him to just leave it at the store. I would be back to pick it up later that day with a larger vehicle. When I returned, the box was brought out to my vehicle where another associate placed it in the back for me. From there, I drove straight to my new home where my father and I personally removed the box from my car and placed it in the closet. It was placed in the closet to prevent theft and ensure safety. I know nothing hit the box while in the closet because there is nothing inside not even shelving is installed, so 100% empty.

On July 16, 2010, I was finally ready to hang the TV. So my father, brother, and I opened the box for the first time. Rather than attempt to lift the 50 inch TV set out of the carton, we decided that carefully cutting it from the back side would be the safer approach. We then proceeded to remove the dust cover over the top of it and as soon as the TV was visible, we all noticed the cracks that covered the screen. I immediately called the store to inform them that the new TV I bought was sold to me broken. I knew that this was in no way due to me being negligent and had no hesitations in reporting the problem to Best Buy assuming this would be handled in a professional manner, the right way. They told me to bring the set in the next day and they would look at it.

After I got off work the following day, my father met me at the store with the set. The store manager, Christopher **** took the box to the back of the store where he opened and examined it. When he came back out, he told me that there was nothing he could do for me! I was shocked. He said, "Well, how can I believe that you didn't drop it and are trying to get a new one for free?" Now, normally, I wouldn't be so surprised. In my line of work, I see people lie nonstop to get what they want but I was standing there in my uniform being accused of fraud! I pointed out to him that if it were dropped there would be damage to the surrounding frame and or box which there wasn't.

Furthermore, I was a traffic crash investigator for several years and have gone through many hours of training to determine the start point, source, and different types of glass shattering. I showed him that the trauma that caused the cracks were from the interior glass not the exterior, once again proving that the cracks were not caused by blunt force drop. The cracks were most likely caused by the set itself being twisted, torqued, or racked. I think it's safe to say that box was handled numerous times by a number of people prior to myself and I guarantee none handled the box as delicate as I.

He then stated, "Well, you are out of the 30-day return policy, normally people look at the set when they get home." To which I replied, "Do you mean to tell me that 5 days ago when it was still broke and within 30 days if I had brought it in, you would exchange it?" The answer I was given was, "No, because I don't know how it happened." My response, "That makes two of us!" He then offered me 10% off the purchase of another TV set! I'm sorry, but 10% is pales in comparison to the $900 I had already spent on what can now only be described as a large paper weight! I told him there is no way I can accept that, and asked to speak to a higher supervisor. He then provided me with the number to the corporate office and rudely walked away from me while I was talking.

Appalled with his blatant disrespect not only for me as a customer looking for assistance but also as an officer in uniform, I left the store and called the corporate office. They informed me that they would have someone come to my home and look at the set to try and fix it. The next day I stayed home between 12 - 5 all day to wait for the service worker. He arrived and was very polite while telling me that he could repair the set for $958 at my expense since the extended warranty does not cover physical damage which is more than what I paid for the original TV. Needless to say, I didn't tell him to go ahead and order the parts to repair it.

Since then, I have been doing a little investigation on the matter and have found that this seems to be an ongoing trend with the Best Buy Company. If you simply Google search "Best Buy broken TV", "Best Buy damaged TV", "Best Buy cracked TV", etcetera, you'll find plenty of stories painfully similar to mine. However, I've used my knowledge and respect for justice, to pursue the issue more. I've contacted Samsung directly, numerous TV technicians, and many other distributors asking this one simple question, "How does the internal glass of a plasma TV break without cracking the exterior glass?" The most common answer, "The set was twisted or laid flat.

"Oddly enough, this describes the conditions that were present while the Best Buy team attempted to assist me with packing a 50-inch box into a 48-inch back seat of my patrol car! I also possess video evidence of the above mentioned persons loading similar TVs into vehicles in all sorts of improper ways! Standing them on end, forcefully stuffing them in, rocking and shaking the units, some even laying the set flats which is an absolute no-no when it comes to thin plasma TV glass! I hope this matter can be taken care of the appropriate and honest way to avoid any further pursuit of action.

I get a call on the 17th saying that they will not be able to deliver it as it is not in stock in their warehouse. Yes, I was very upset as I rushed to get this cabinet installed the day before. They reschedule for July 16th, yes, a whole month later! I accept and wait for the delivery call. On the 15th they call to confirm delivery between 12 and 2 pm. I was very happy. But then I wake up to a message saying, they will not be able to deliver as it is not in stock. I was fuming. I call their 800 number and the woman was very nice. She calls the warehouse and they say that the refrigerator is in their warehouse but they can not deliver it until the 23rd, a week later.

Why? I have no clue. She said, they "promised" it would be on their truck then. I explained my frustrations to the customer service rep who states that upon delivery she will refund the delivery charge. Ok, I give them another chance. I also arrange to have my old fridge picked up on the 24th so that I will get a state rebate.

Well, yesterday, the 22nd, I received a confirmation call. The fridge will be delivered between 11:30 and 1:30 pm. Then, you guessed it, another call comes in later saying it is not in stock. I explain to the caller my previous conversations with Best Buy and she said that they must have been lying as they do not have the model I ordered.

I said they should have had one in their warehouse since May with my name on it. She said, they don't do that. I told her to cancel my order. She transferred me and I cancelled. Today, the 23rd, I went to Sears and they priced matched Best Buy and also gave me an additional discount. And the good news is, they do have the refrigerator in stock and it will be delivered this Sunday, the 25th. I will never shop at Best Buy again. I feel they lied to me numerous times and should have delivered my refrigerator a long time ago.

I was so furious. I called and spoke to a supervisor who kept apologizing but saying it must've been a manufacturing problem. I told him we spend way too much money there each month and don't appreciate being lied to or sold a refurbished/used phone. The first thing he insisted on was that they don't sell refurbished products. But I assured him the phone was not new like the sales associate made it out to be. If I would've known, I would've never made the purchase. I will never do business at this store again. But I can't even imagine what would've happened if a teenager or small child would've gotten into this content. They dropped the ball and need to take responsibility.

Once home, I discovered this same notice on my own computer. I phoned the tech office of Best Buy and was told what was on the computer was only a trial version and that there was nothing more to do other than purchase the software for a permanent install. When I phoned the store customer service, I was told the same thing and that if I was not satisfied with that resolution, then I could return the computer without paying the restock fee. This was also not a satisfying resolution.

Further contact had the store manager contact me and offer to supply me with the correct software at half price for the inconvenience. I took him up on this offer just today (I had to wait almost one full week for the initial contact, and then was told by this manager that he was officially still on vacation and we could meet to resolve all the following week which was today. ) This day, this man was not in the store due to illness and I was referred to his Assistant Manager. The Assistant Manager seemed to be informed about the situation but also seemed annoyed that he had to deal with it.

With that, when I tried to ask questions and ask for the software options, he informed me that the general manager "is only a manager and is not really informed about the software." He continued to insist that all I needed was the product key, selected one for me (without acknowledging my requests to see all the options inclusive of a disc version of the software for downloading).

At this point he opened the package and began to 'explain' how it worked opening the trial version on my computer to 'show me how to install' only to discover himself that he could not install without a connection to the internet. If he had read the instructions on the key card, he would have known this as it is written clearly in the instructions.

Again, his resolution, "this is what you need, take it home and follow the directions on the card to activate the Microsoft Office." Once back at my hotel, I discovered that I had been sold a key card for Microsoft Office 2010, and 2007 is installed on the computer and the key that I need is for 2007. Once again the calls to the tech squad, "uninstall the 2007, and download the 2010 and then your key will work", another call to the customer service desk and after specifically asking for the same assistant manager who was unavailable, I was told the same by the c.s. representative, "all you can do is download the 2010 and then use the key".

I am not easily annoyed over such things. Normally I am the type who 'turns the TV off' when I do not like what the programmers offer. The same with a business that displeases me, but right now, I am over $600 invested in software and tools that I can not currently use. I attempted to download the 2010 version, but as I only have access to Wifi at this time, the download after more than 8 hours failed to complete, and the result is I am annoyed enough at 1:40 am, awakened by my computer light flashing on and off to advise me the download (that I fell asleep while waiting to complete) had actually not completed and all the time and effort is wasted.

Now, I am left to simply take the original offer of returning the computer but I may still be out the additional $65 for the product key that is worthless to me. Poor information upon initial purchase, and even worse on the resolution have cost me 2 trips to a store (fuel and auto usage expenses), many hours of my time (which I get paid $45 per hour for normally) and priceless frustration, and disgust with the problem as a whole are more costs so far. I do not recommend this particular store at any time. I am a small business owner and had been buying many of my office tools at Best Buy but previously on 2 other states. I have no confidence in this particular location and depending on the resolution (if I receive one) from the district office, I may no longer choose to shop at Best Buy at all.

By June 1st, our new computer started to have problems. When we would turn the computer on, all it would do is go to a black screen. We took the computer back to Best Buy. The Geek Squad told us that our hard drive was bad, and that it would cost us $100 to take our files off the computer. We told them no and brought the computer home to think about spending $100 to have a few files taken off of it for us.

We were debating through the month of June on what we were going to do about the computer. We decided to take the loss of the files. We did not have much on the computer since we only had it for a short time. We returned the computer to Best Buy on 07/02/2010. We wanted the Geek Squad to fix the computer and replace the hard drive. We were told that the computer was still doing the same thing as it did before. We told them to go ahead and fix it. Two hours later, we get a phone call from Best Buy. We were told that the serial numbers did not match on the hard drive and that we must have switched them. The hard drive that was in it was from 2008 and there is nothing that Best Buy can do for us. What angers us the most is, why didn't they tell us this when we brought it in June? And how could it do the same thing in July if it was a different hard drive? Best Buy would not listen to us.

My husband and I were furious. The acting manager told us that it was not possible that Best Buy sold us a computer with different parts or changed the parts on us. Where is their proof? How can they say that when they had our computer three times? Also, unfortunately, we bought a computer right off the shelf that had already been opened. How do we know what we were sold?

The reason for writing this letter is because we will not stop trying to get our computer fixed, replaced, or even get a refund. Best Buy automatically blamed us for switching computer parts instead of admitting that our computer had been in there hands three times, and it was possible that we were sold a computer that was already tampered with since we bought the floor display model.

After speaking to a few other people, we are finding out that this occurs quite often. Our friends have been given the same excuse. You have tampered with your product, and so nothing can be done about it. So now, we are at a loss of $389.09. Because of this issue, I had to borrow a computer from a friend. It has caused a hardship and inconvenience on my business that is run from my website. We are speaking out because we were wrongfully sold a computer that did not have all the original parts, and we cannot have the computer fixed unless we pay for the parts and repairs. We should not have to pay for anything.

If Best Buy does not help us to get our computer fixed with no additional charges, we will be contacting Consumer Affairs as well as the Better Business Bureau to file a complaint. Because of the stress that Best Buy has put us through, we will no longer shop at Best Buy and we will be canceling our Best Buy credit card. Please read the facts that I have stated in this letter and contact us as soon as possible about what can be done with the computer. I would appreciate the help, since Best Buy in Bourbonnais did nothing but accuse us of wrongful doing.

We were told they would have to send it off and it would be back in a week. The phone was dropped off on June 16th. My daughter called a week later and found out the phone was still sitting at the store. She has made numerous calls and finally gave up (she is 18) and asked me to help. I called on July 8th and they have no clue. I asked for the store manager and was told he would call me. I called for the store manager 2 additional times and got no response.

It is now July 17th and we still got no phone. I tried to call corporate but got the runaround from number to number. Agent Skyler told me that they have 30 days from the time the repair center received the phone, and they don’t count the week they let the phone sit in the store. I need help to get the repaired phone back and my debit credited back for the insurance premiums at a minimum because it is clearly a scam. If Best Buy told the truth when selling this insurance, no one will ever buy it. So, it is clear that their employees have to lie. They also should be immediately stopped from selling this insurance. We are paying insurance on a phone we don’t have and paying for a service to Sprint for limited service because we are using one of our old phones. It is a clear fraud from Best Buy.

Saturday afternoon, we finally opened the window unit up to find it was used. There were parts missing, a dent in the top of the unit which prevented the vent from being opened and scratches on the bottom where it was obviously slid into a window and it was also dirty. Now, like a lot of city people we don't have a car, not much of a need for one so we looked up where the closest Futureshop was and then verified online that we could exchange or return an item at any store.

We took the window unit to the Futureshop in North York and were helped by an associate called Ali at service and returns. We told him we would like to exchange (not return) this unit. Ali took one look at the box (which we taped for transport) and asked if we had opened it. We replied that yes we had opened it to install it and had found it in this condition and would like a unit that was brand new (like we paid for). He excused himself (with our receipt) and we waited about 10 minutes for his return. He handed us back our receipt and said he checked and all units come in factory fresh condition so he can't help us because there is no way we got the unit in this shape. Excuse me!

We re-stated that this was how we had received the unit and that all we wanted was what we paid for. His response was there was nothing he could do and told us to take it to the original store of purchase and maybe they would know what happened. When my husband asked why we would have to go to another store when it was clearly stated that we could exchange or return to any Futureshop, he simply said go to store #67. He would not answer anything and other then stating over again that we couldn't possibly have received the unit as it was go to store #67. Well we were ******! Off into a cab and back down to Yonge St to the original store.

Now we decided after 60 bucks in cab fare and being treated like crap that we no longer wanted to exchange but return the unit (we even decided if we got the same treatment at the other store that we would return both units and be done with Futureshop). We walked into Futureshop downtown and were helped within a few minutes by Shaun and Raoul they were very understanding and offered to exchange the unit and pay for our service plan. After telling them that we wanted to just return it as we were not happy, they returned our unit with no problem and told us that we should have been able to do exactly that at the other store in the first place. They then gave us the name of their manager and pointed him out to us so that we could tell him what happened.

The managers name is Dave and he took the time to listen to our complaint (which wasn't even about his store) and said he would talk to the manager of the previous store we were at. So as much as we aren't Futureshop fans (only time we have bought anything there in about 10 years, lol go figure) at least the store downtown made a concerted effort to correct the rude and uncooperative behavior of Ali at the North York store. I still recommend staying away from Futureshop since overall it is still a questionable chain in regards to how they treat their customers.

Zero problems with this exchange. Took all of 10 minutes of my time, great experience. I haven't had a problem with the camera again until this year. I took it back to best buy in San Bernardino to get fixed because the screen was not working and neither was the lens. I explained to the associate that I had a replacement agreement and had exchanged the camera before, but he stated that was not Best Buy's police and that it had to be sent out for repair before any exchange would be made.

They sent it out (4/3/10) and I got it back (repaired) just in time for my college graduation and it broke again shortly after. I took it in for repair to Best Buy in Orange on 6/7 explaining again that this camera should've just been exchanged already but again they said it had to be sent out. When I picked up the camera I did not have my battery with me as I picked up on my way home from work so we couldn't test it.

When I took the camera out with me one night shortly after it still was not working. I took it back to best buy in Orange again and explained I wanted a replacement. The same associate told me it had to be repaired three times and still malfunction in order for me to receive a replacement. I protested, telling him that we had purchased a replacement agreement and the item should've been replaced already and this had caused major inconveniences for me. He said I was misinformed about the warranty I had and there was nothing he could do but send it out again. He told me that if it came back broken again that I would be given a replacement camera.

So without choice I sent the camera out for repair with the battery fully charged so they could make sure it wasn't the battery that was the problem. So when I went into the store today (7/9/10) to pick up my camera an associate found my camera and handed me the paperwork to sign for it. Before I signed anything I tested the camera and it was still not working. I told the associate that I wanted my replacement since this was the third time that it had gone out for repair and it was still broken. The associate told me he couldn't do that since there were no notes showing what the repair company had did.

Another associate began to help the one trying to help me. Informed me that when I upgraded my camera back in 2007 the associate at Best Buy San Bernardino did not transfer my warranty to the new camera. I stated that wasn't my problem and the camera was still broken after being sent out for repair three times. The associate said he had to update the warranty information and then send the camera out again because the company had sent it back stating the model of the camera did not match the warranty model and since no repairs had been done to the camera I could not get a replacement.

I questioned how my camera was fixed when it was sent out from Best Buy in San Bernardino if the warranty didn't match and he stated he didn't know, it must've slipped their attention that the model and serial numbers didn't match. First of all, how does my camera go out for repair three times before someone notices it's the wrong model and serial number to match my warranty? That's horrible work on the behalf of Best Buy's employees. It would appear that none of the employees pay attention to what they are handling or the paper work that is sent back form the repair facility. Secondly, if that was the problem from the beginning how was my camera temporarily repaired the first time it was sent out from San Bernardino in April? Third, I was told that if it came back not working this third time that I would get a new camera. No problems.

Because of the repairs (or apparently lack there of that none of Best Buy's associates have bothered to pay attention to), I didn't have my camera when I went to Hawaii for a week, for my Grandparents 25th wedding anniversary, and other small events that validate why I bought a small camera in the first place. I have unwillingly honored my end of the bargain of sending out this unit for repair three times,and all three times the service was not upheld. The camera is still broken. It's time for best buy to honor their end of the bargain. I expect a replacement camera like I was told I was going to get not only from the Warranty I was told I had bought but from the last associate who assured me I would get a replacement after the third send out if it was still broken.

I then called Mr. *** and told him of the problem. He sent an email to the store requesting they help me with my service problem and sent me a copy of that email. I returned to the store, asked for assistance & was met by a person by the name of Judy. When I asked her if she had checked her email in reference to getting me help, she informed me that she had not received any email from Mr. *** and when I asked her if she would check her email again, she said something to the effect, "No! I will not check my email. I check it ever 1/2 hour & that is enough!"" When I asked her if I could talk to her supervisor, she said something to the effect, "I am the supervisor and if you want anything done you will go through me!" When I asked for her last name she said something to the effect, "I don't have to give you my last name!"

I, then, returned to my office, called Mr. ***, twice with no return call. I then emailed him. No response. I then called and emailed Best Buy's customer service at 1-888- where I talked to a Ralisha. She told me there was no service obligation on the part of Best Buy no matter what Mr. *** said and if I wanted to discuss it further I would have to call corporate at 1-612- which I did and got a recording saying call back during normal business hours. (This was at about 9:30 AM on Sat. 7/10/2010.) I would think if there was a store open in my area that it would be "normal business hours."

I bought these netbooks with the express assurances that I could get local Best Buy service if something was to go wrong in the first year. I am giving these machines away as part of sales promotion. I deal with customers over a very large sales area (NE,IA,KS,MO,SD & CO). Now, I find that I can't assure my customers that they can simply take those machines to their local Best Buy store if they have a problem. My credibility will be shot if this kind of problem persists. I want results. I purchased these with a credit card. I paid the credit card off so I don't know how much leverage I have there. I will talk to an attorney but I don't want to spend my money fixing their (Best Buy's) problem.

The Best Buy lemon policy states that they will replace the item with an equivalent model of similar specifications and if they cannot, they will refund you with the current market price not to exceed your purchase price. Well, only one KitchenAid totally equivalent model retailing at $200 less than the retail price of my original fridge has become available, so I called to start the replacement. Well, what I end up being told by Kelly, the operations manager, is that because I paid less when I bought my fridge and got a good deal, she cannot replace it but can only refund my original purchase price which sounds fair.

But this is what resulted from this happening: I got refunded my excellent price I paid of $1800, but I have to add $800 to replace my fridge with a totally equivalent product priced $200 less than the retail price of mine when I bought it. So essentially, I am having my good deal ripped away from me because the item was defective.

I contacted Joe at customer relations and he contacted Kelly to see if anything could be done to evenly replace my declared defective fridge with this only model that could possibly replace it. Kelly told him she would not and he relayed that to me and said "sorry, she will only give you your $1800 back and will not replace it with the equivalent model because you got a great deal when you bought yours". All I want is the equivalent fridge that works and there is one available, but she chose not to do this because I got a good deal the first time. This is poor execution of a policy put in place to protect the consumer from defective products. I understand that refunding my purchase price seems fair but I cannot acquire the same fridge for that price as she won't give me the same deal on a fridge that is actually $200 less retail than the one I bought 9 months ago. Shame on you Best Buy.

So I call today and ask if they have a replacement there already so I didn't have to run everywhere to get one. And the manager, a different person from the one I previously spoke with, told me they couldn't do anything for me since it's been over 30 days. It was very upsetting for me to hear this since I was told to bring it in at my convenience and that there was no rush.

Ha! Yeah, now I know why. Best Buy doesn't treat their customers fairly. This will only destroy their name and eventually bring them to bankruptcy! You can't have a business without consumers. So I have a TV that was opened with damages and I can't return it because it's been 3 days over 30 days. I have a TV, that I'm still paying for on a Best Buy credit card, that is damaged when I opened it.

The supervisor claims that his system only shows two qualified repairs. The technician had warned me earlier that this is a trick that Best Buy is currently playing to avoid legitimate replacement claims. We are at risk of fire and keep getting shocked with extreme heat every time our hands touch the outside or inside surface of the refrigerator. They will not even get the fan which is needed to replace it in time. Very rude supervisor (Carlos **) and extremely poor customer service. Best Buy is now the 'Worst Buy' in our books and we hope to warn others of the game they are playing with consumers to avoid standing behind their warranty.

Since this is my husband's TV exclusively, and knowing that he would be without it for a while, I asked about a replacement TV and was told that since I had not purchased the "Platinum" warranty, no secondary TV would be provided. However, just for me, they would make an exception and let me purchase another set for home viewing and then return it when my set was repaired! After talking with my husband, he decided to do without a TV until this one comes back. I therefore took the TV to Best Buy and asked to talk to the young woman who spoke to me on the phone.

She came over and then immediately referred me to the Geek Squad. I stepped over to that line, was greeted with a pager and was told it would be about 45 minutes before I could be taken care of. People came and went to that window, but I still had to wait. He then called my pager, set up the TV and expected the problem to recur on command. The TV was turned on about 2:30 p.m. DST. He told me they would keep the TV for "observation" and see what happened.

Today, at 4:30 p.m. DST, this individual from the Geek Squad called me and said that the TV had been on for "2 days straight" and nothing happened. I told him "2 days" was impossible since he only had it since 2:30 yesterday. He kept saying but the sound is fine. I told him that was the problem - the sound goes out on various stations at various times of the day or evening, so even given the amount of time they've had the set, it wasn't unusual that nothing would happen.

Again, unfortunately, I mentioned that the agents from the company, upon my first call about this problem, told me to turn off the TV at the main switch (or unplug it), wait a while and then turn the TV back on and it should be fine. I also told him that now, in order to do this, it takes about 10 minutes to reboot, and he immediately jumped in and said, "That's your problem. Call your cable company." I told him, again, that this started before a cable box was attached to the TV, and I want someone to do something about this problem.

We then asked them to set it up for us including prepaid wireless. This was a big mistake as it took over 6 employees including the Geek employees to have it not working in two hours. They also seemed to have lots of dancing and organizing of Friday night drinks in between. In the end it took a 5 minute call to the phone operator to get it working.

I have to say this was a bad, bad, bad experience and the manager is really not a manager or he would have consider customer service first instead of complete ignorance to a family who at this point (5 hours later) had really had enough with such poor service. The manager did nothing apart from repeating what 3 employees had already told me. Gross negligence if you ask me.

Please beware if you shop in these stores. They are not what they look like and will be very disappointing. They ripped my family off by lying and thinking we like to spend our holidays waiting for them to organize their social lives and we now have a deficient product. I would not recommend Best Buys to anyone and I will be telling everyone I meet in America in the next 6 weeks and including all the people I know in Sydney Australia and yes you guessed it, I know a lot. I don't expect anything in return now as it's past that point. You cannot buy me. I expect the best in customer service. Lost 7 hours of my holiday in Miami until 9pm at night (daughter was sick with standing at a counter). No increased memory. Now have to spend more money to get it upgraded.

I then called customer service at Best Buy and the associate, Highland, said he would give me a prorated return on the warranty. I told him he should be paying me interest on the money that was taken under false presentation. I have another bad experience two years ago with Best Buy and said I would never purchase anything froj them again. I went to Best Buy because it was close and the weather was bad and they ripped me off again.

The last time I did business with them, I purchased infinity speakers and they switched them out with a ** speaker. When I addressed it with the manager, he told me they did me a favor because the other speakers didn't work in my truck. Best Buy is good at making money but when the customer needs something they are nonexistent. I will never purchase another thing from them. I will have to pay $300 for another iPod because I was misrepresented and did have back up insurance on the unit. I would have purchased insurance if I had known that the unit wasn't covered.

When I reached home, I powered on the netbook and played with it for about an hour. I left it on for about an hour while doing some chores and the netbook went to sleep mode after a few minutes. When I tried to use the netbook by pressing any keys and the power button, I was irritated to find that the netbook would not turn itself on again. Now everything about the "no return" and "final sale" scribbles on my receipt make sense. Futureshop has sold me a defective unit and made it "sure" that I won't be able to return it and that I would have to resort to their crappy product service plan to get my unit working again. At this point, I was fuming mad. I don't understand why a big company would allow their sales associates to resort to trickery to get rid of a defective unit.

On Monday (yesterday), I went to the Futureshop customer service counter in Bridgeport to demand a replacement or a full refund. Guess what, the customer representative first told me: "This unit was bought under 'no return' and 'final sale' condition". This further infuriated me so I demanded to see the sales manager or whoever is in charge to tell him/her directly that I paid for a non-defective unit, so I deserve to receive a non-defective unit. The acting manager tried to convince me to have the unit repaired since it has a PSP on it. Of course, that was completely unacceptable to me so I refused and insisted on a replacement or a full refund. After so much hassle and painful exchange of words, the acting manager decided to give me a full refund.

There are a couple of things from this experience that really discourages me from dealing with Futureshop again. First is the dishonest practice. I can't understand why Futureshop would allow its staff to resort to trickery to sell a defective unit. If ever I buy stuff from Futureshop again, I would never allow them to write "no return" or "final sale" on my receipt, because this will enable them to make it extremely painful for me to return the unit if after a day or two the unit turns out to be defective.

Second is the customer service experience. It was really horrible. They really make it feel like Futureshop is out to get me when I tried to return a defective unit. When their own technician has certified that the unit is defective, the manager should have immediately offered an apology and provided a refund or replacement instead of convincing me to have the unit repaired. Futureshop customers, beware!

Needless to say, I won't be coming back to Best Buy to shop again. Simply put, their return policy is nothing more than poor customer service in a time where many dealers are bending over backwards to please their patrons. I hope it was worth losing a customer over. Their lack of assistance in this matter is the second such incident I have experienced with them -I should have learned my lesson the first time. I have now. I have lost time and money to either ship the product to an authorized service center or travel to deliver it in person.

What a scam. Someone needs to stop them from ripping consumers off. I paid $2,000 for this boat anchor; 30 to 40% of the time you cannot get a picture. Their repair service took the TV from my house 3 times and told me they replaced multiple parts and still it won't work properly. Now it is completely dead. Best Buy said they will give me a discount to buy another TV. Fat chance. They will never get another dime from me.

So I called the 800 number, made an appointment for the repair and was told the parts would be sent directly to me. The day before the technician was due to arrive I called the 800 Geek Squad number to tell them I had not received the parts yet. They looked my account up in their computer, said they had a record of me calling but no record of parts ordered or a technician scheduled. The next day the technician assigned to do the repair called to confirm he was en route. I explained the situation and he said he was never informed of any changes.

OK. So now I haven't had a computer for two weeks and I'm back to square one. I was so upset with the 800 guys I decided to just take it directly to the store Geek Squad. When I dropped off the CPU I was advised that I should have them do a data retrieval in case the hard drive was damaged also--another $100. Two days later they called and told me they couldn't get all the data on a disc and I would have to purchase an external hard drive--another $85. So now all I have to do is hang in there, their estimated one to three weeks for repair. Three weeks came and went. I started calling weekly. The last two times there was no information available. I finally reached my limit and called and asked for the manager. I ended up getting "Dan", who wouldn't give me his last name even after I asked for it, whose title is Computer Department Head. I got all the usual runaround and told him I wanted to speak to someone that could help. He accessed my info on the computer and told me there was no new information available and "there is nothing we can do, it's out of our hands". I informed him I was going to contact anybody that would help me--Better Business Bureau, Call Channel 6--and then he accused me of threatening him.

So here I sit with an investment of $1785 and no computer for nine weeks and four days with no hope in sight. As you can guess I'll never buy another computer from Best Buy. I'm an old timer and I feel if you are not going to stand behind your service, you are worthless. Enough said.

I told him I did not drop it nor did I do any other physical damage to it. He refused to exchange it. I told Jason that maybe some other customer had it and returned it. Jason said no, that could not have happened. Now I have to pay for a broken TV that was in no way my fault. Buyer, beware when you shop at Best Buy. Check your merchandise before leaving the store. I lost $484.68 which is the retail cost of the LG TV including tax.

Other times, I talked to someone by the name of Jason; and same thing. He even asked me to send out an e-mail with my information, and I have more than twice. But no reply. I am so tired of calling, since a lot of time, the phone only rang; and no one would pick up the phone, and when they do, they just shut me up by asking for my information again. And that's all; I don't hear anything back.

I've asked for the manager, and they said that he is not there but to give my info again. And of course, again, nothing got done. I even went to the store and asked to talked to Danielle, and I waited for over an hour there waiting for her. She knew I was there, but she did not and no one seemed to care. When she finally talked to me, she made a couple of phone calls and again got my information; and still nothing. That was a couple of months ago.

Today, I called twice; and twice, I waited for over 30 minutes pushing option 3 to speak to someone. But nothing. Best Buy owes me $96.41 because I got 3 phones and I'm so tired to have to wait and to keep getting the run-around. And I'm sick and tired of messing with this. I know that $96 may not seem such to some people, but it does to me. And I don't think I'll ever buy any phone or anything else from them. They are so unprofessional and rude! And I will make sure to tell other people of my bad experience. I'm very disappointed with all this.

So I decided that if this was the case that I did not have to wait for my appointment, I would go in early, at 7 pm. However, I advised that young man to keep my 11:30 am appointment just in case I was not able to come in early. The next day, I went to work and decided that I would head over to Best Buy early because I was advised that I could the previous afternoon by a Best Buy employee. So I arrived at the store at 6:45 am, waited in the parking lot until the store opened at 7 am and was greeted by two gentlemen who escorted me over to the mobile area. One of the men then asked me if I had an appointment and I explained that I did but was advised when I called the mobile area the previous night that I could pick up my phone at 7 am. And the employee who I later discovered was Chad advised me that I could not pick up my phone until my appointment and asked me to leave. I then advised him that I was told by their employee that I could pick up the phone at 7 am and he just simply repeated that my appointment was at 11:30 am.

As it appeared, I was not dealing with a person that was interested in listening to me, I became frustrated and said, "This is **" and asked to speak to the store manager. Then Chad advised me that he was the store manager (even though the name tag advised that he was the mobile manager) and advised me that I cannot curse in his store and asked me to leave. I once again explained that I had been advised the previous day by an employee in the mobile department that I could come in at 7 am to pick up my phone. Chad, the store manager, repeated himself that I needed to leave, that my appointment was at 11:30 am. Then I asked Chad for his full name and advised me that Chad was his full name and to leave the store and to come back for my scheduled appointment. Chad spoke to me in a confrontational, indifferent tone and did not even offer an apology for the misinformation or express any type of empathy whatsoever, and made me feel like garbage.

I then tried to explained that my issue was that I was misled and that I already had an appointment to pick up the phone and that a phone was reserved for me, so that I would be receiving a phone either way and that there would have been no benefit to me coming in at 7 am if I already had an appointment unless I was advised that I could come in early. There was only one other customer in the store at the time by the way. My question is why would Best Buy open early at 7 am to sell a phone when the normal store hours are 10 am-10 pm if it were not to accommodate the anticipated heavy traffic for people planning to purchase the telephone? Why was I treated so poorly and there was absolutely no expression of empathy or even an apology?

The only thing that I am left to believe is that my skin color (black) played a role in the way that I was treated as Chad was white and almost seemed to have enjoyed being so dismissive. He treated another white customer respectfully. On Friday, I went to my local Best Buy store (Westbury, NY) to pick up my new EVO 4G that I reserved weeks ago and had been anxiously awaiting for months! I am so happy with this phone. I love it, love it, love it! This phone is hot, hot, hot! By far, the best electronic investment that I made in years and the price was unbelievable for the value of the equipment!

However, Friday was severely dampened by two issues: The length of time it took to activate the phone at Best Buy and the fact that I was advised the phone required a $10 4G add-on even though 4G is not yet available in NY. I had a scheduled appointment at Best Buy to pick up my new phone on Friday at 11:30 am and I arrived at 11:17 am, but it took from 11:30 am until 2:15 pm until I could leave the store with an activated EVO 4G because the phone was activated after about waiting 90 minutes because I called Sprint myself. But then Sprint advised that they could not apply the rebate to Best Buy so Best Buy called Sprint back to reverse the activation and then reactivated the phone with the Sprint rep so that Best buy could receive their rebate. This was all happening while and I was not even informed about was was going on. I was not informed until I became angry and demanded an explanation as to why I was waiting for so long. Matters were further complicated by the fact that Best Buy's servers crashed continuously and apparently, Sprint's activation system crashed as well.

On top of these issues were the fact that I only had a one hour lunch and had to be charged for vacation time for the extra one hour and 45 minutes that I went over my lunch time, did not have a chance/time to even stop for lunch and a Sprint rep was on site for time promising to issue service credits to some EVO buyers but not me which I find to be discriminatory. I have had phones activated in the past and it has never taken more than 15-20 minutes and Friday's experience was unbelievably bad and I was treated poorly by the Best Buy employee "Chad" who was obnoxious and the other employees seemed to not understand that I was away from my office unexpectedly. It would have been one thing had I taken the afternoon off because it would have been my choice and I probably would not have been as upset as I was but it is another thing that I was expecting the activation to take no longer than 20 minutes, and I was on company time which I eventually had to use my own time which was counted by my company as an unscheduled occurrence.

As a result, I am requesting the following: A substantial reimbursement be applied in good customer relations for the fact that I had to wait two hours and 45 minutes to activate my EVO 4G, the poor treatment by Best Buy staff, the vacation time that I lost and the apparent preferential treatment that the Sprint rep at the Best Buy store gave to some customers and not myself. I also do not believe that I should be charged an activation change. The EVO 4G is an astounding phone but I am not sure if it was worth the amount of frustration and poor treatment I suffered at the hands of Best Buy employees whom it was clear were not prepared to handle the volume of activations or how to manage frustrated customers. They simply did not keep me updated and only provided me with information after I literally begged for an update.

As a result of this experience, I will never buy another item at Best Buy in my life and I will be sure to tell everyone that will listen about my experience at Best Buy. I am demanding a sincere apology from Best Buy for the way that I was treated and compensation for my time and gas for traveling to the store for my extra trip for my futile attempt to pick up my phone.

Obviously, my white iPod was broken. It was brought to the store on 5/17/2010. Upon inspection of my clearly broken iPod, I was told by management staff to go pick a new replacement iPod in store. I did as instructed and returned to the customer service area where I was met by yet another manager who informed me that no, they would not swap it out, and no, I wouldn’t get it fixed today. In fact, they would send it to their service center so that it could be repaired. I agreed and the item was sent out.

About two days later, I received a call that my item had arrived at the store. Upon arrival, I immediately noticed the box said Refreshed by Best Buy and noted the item color was black. I understand that the replacement items, per the service plan, are allowed to be refurbished. The problem at this point was that I had a white Apple iPod and now I have a black one. I compared the experience to buying a black car and getting a green one as a replacement. If I wanted a green car, I would have bought a green car in the first place. So Jill, who is apparently the only management staff ever at Best Buy, reluctantly sent the iPod back to the service center to be replaced with a white unit.

This time the iPod was sent directly to my home. I opened this package, as I assumed that the Service Agreement had been fulfilled. After I’d opened the black box my newly refurbished iPod was contained in, I noted that the iPod had no Apple logos to be found. Now my $350 dollar iPod is a generic MP3 player. I’m sure you can understand that in buying an Apple product, you are paying big money for that brand name.

So, I called store 232 and asked to speak with Jill. She had just walked in and apparently was headed to a meeting. So I left my name and phone number for her to give me a call back. This was at 10AM. By 4PM, I’d still not received a call from Jill or anyone from the store. So, I called back assuming that her meeting was over, only to find that Jill was on lunch. Awesome! So I waited around for her call, which came at around 5:30PM.

Jill informed me that not only had the service plan had been fulfilled, but that she would no longer speak to me about his particular matter. In fact, she would only speak with my father, whose name the service plan is in. Apparently, Jill forgot that service plans are transferable, so I had my father sign it over to me. I found this pretty hilarious, as I’ve been dealing with her for the last 3 week and suddenly I’m no longer the customer. For all she knew, I used daddy’s card to purchase my iPod and I am the customer. The way she treated me over the phone was absolutely inexcusable and if this is a reflection of Best Buy’s customer service standards, then I will be glad to get this issue resolved and never return to Best Buy again.

Then, I went in store to give Best Buy store 232 one last chance to make this situation right. I waited for about 15 minutes at the customer service area for Jill to stroll over. Immediately, she has a bad attitude. I brought Apple’s warranty with me to show her the contents, as she apparently was not familiar. The PSP states The Plan is inclusive of the manufacturer’s warranty; it does not replace the manufacturer’s warranty, but provides certain additional benefits during the term of the manufacturer’s warranty. After the manufacturer’s warranty expires, this Plan continues to provide the manufacturers benefits as well as certain additional benefits. At this point, I haven’t seen the PSP, even meeting the manufacturer’s coverage, let alone adding certain additional benefits. Apple’s warranty states that the warranty applies only for the hardware product manufactured by or for Apple that can be identified by the Apple trademark, trade name, or logo annexed next to it (this warranty information can be found on Apple’s website).

All Jill could say was that the service plan had been fulfilled and that according to her and the GM, there was nothing left to talk about. I literally had to say, “Are you going to let me explain why I am here?” I have always kept my cool and kept my mouth shut and even let her be rude to me, but at this point, I have had enough.

Firstly, a manager should never escalate the situation by being rude. In all my recollection, I have never had another staff member at Best Buy treat me poorly. Jill is the exception to the rule. Not only would she not help me, but she refused to direct me to someone who could. When I asked for the name of the district manager, she told me to call 1-888-BEST-BUY. I did, and was informed that they didn’t have that information. As a member of Best Buy’s management team, it is her job to uphold the highest customer service, and I would assume to achieve some customer satisfaction. She has done neither.

Later, I was in contact with a corporate supervisor who I reached through the ever so helpful 1-800-BEST-BUY. Donner, who assigned me a case number, seemed willing to help, but was unable to make the individual store take a loss by replacing or refunding my purchase. He got in contact with the store manager, who was told to call me that day. Of course, he didn’t. So I called corporate back, and was met by yet another corporate supervisor. This person ever so politely told me that I should write the CEO or get a lawyer. Thanks again Best Buy for yet another example of your extremely effective customer service. I also filed a complaint with the BBB.

Who do I need to contact to get good customer service, Fry’s, Office Max, Office Depot, Wal-Mart, HH Greg, Staples, or Target? There are countless retailers who would gladly take my business and treat me well. I would like to be contacted by someone who has the capability to take care of this issue in a professional manner.

Why? I purchased a Canon Powershot Camera with a year manufacturer's warranty at Best Buy in March 09. In Sept 09, the camera started acting up and I sent it in to be repaired. It came back and wasn’t fully repaired, and I returned it in Oct, December and January and March for the same repair. Repeatedly, they would return the malfunctioning camera, which I would accept so I could take family photos, but the camera was not repaired. Then, when I accepted the malfunctioning camera once more so I could take family photos over Easter, they said they could no longer honor the warranty because it had expired, even though the camera was never fixed in the first, second or third place.

I’ll buy my Apple computer and accessories at Apple, not Best Buy. I’ll buy our CDs, DVDs, and etc. elsewhere. I was embarrassed by what they call customer service.

On Friday June 4, I received a call stating that there would be a service charge of over $400.00 to get the unit working again and to call the local Best Buy I brought it in to for details. Stunned at this news, I called the following day and spoke to the rep there. The excuse I was given for this charge was that I was somehow responsible for the unit no longer working.

They stated it was my fault due to moisture in the computer. I couldn't believe what I was hearing. There had been no spill on this computer. There had been no traumatic incident caused to this laptop. It was simply used on a daily basis, and I might add, lovingly packed up and put away in a case each and every night-- for the very purpose of preventing against any kind of damage to it. No matter how I tried to explain this to the representative (and subsequently his supervisor there), I was told it was "out of their hand" and there was nothing they could do about it. If I had any complaints or issues, I need to "take it up with Corporate." This then is what I am doing here. In addition to posting this here, I have written to the Corporate headquarters at Best Buy.

There is no excuse for this device to fail under a year. Even worse is when I actually have to bring it in for warranty repair and I am told the above. I notice that Best Buy aggressively tries to sell Protection Plans for the computers they sell, specifically for "accidental damage from handling, repairs from drops and spills." I see. So this is the angle. To deny warranty repair and then claim the user is somehow at fault? I repeat again there was no moisture occurrence with this unit. But wait, we have "moisture" on our fingers. Is this what they mean? Moisture from our fingers seeped into the unit? It is complete nonsense.

I am appealing to Best Buy to do the right thing in this matter and repair this computer under their warranty. Otherwise, I will have no other recourse than to post my story at sites like these and any other, to let the world know that Best Buy does not back up their products.

My model is PN42A450P1D. This TV has probably been used a total of 4 months since it is a vacation home. I don't mind paying a high price for a good product but this is absurd. Samsung needs to step up and put their big boy panties on and fix their problems. I would even pay for the labor, but they need to replace these defective parts. I would love for an attorney to get involved with a class action suit.

While in La Mesa on June 6, I attempted to return this item to the local Best Buy. The customer service rep didn't know if she was allowed to return it or not, so I was told to wait while she spoke with the store manager. She comes back 25 minutes later, and tells me that it is a consumable item, and therefore not returnable. I informed her I bought it merely 2 days earlier, and that it is defective, and asked to speak to the store manager. The store manager, Tim, took his sweet time to come talk to me. He advised me that he would not allow me to return the item, since I did not pay Best Buy to install it for me, and instead installed it myself.

I then asked to exchange it, since it is defective. I emphasized the fact that I was never told this was a consumable item or that I would not be allowed to return it. He again denied my request, saying I don't care, I am not going to allow you to return it, and told me to call 1-888-BESTBUY. I called, and they were closed. Normally, I would not take the time to make this complaint, but he had the worst attitude of anyone in customer service that I have ever encountered. I am extremely upset about this matter and will tomorrow call my credit card to dispute the charge. I will never do business with this Best Buy again! If an item is non-returnable, it should be marked as such on my receipt!

Due to current economic situations, I do not have a phone and depend on my computer for communication via SMS text; but due to its defective state, I'm unable to rely on that source. Also, as a result of the defective product, I am unable to back up files, including approximately $200 of music files.

Next, the water to the ice maker froze up. The Geek came out and replaced a part. Once again, the water froze up and the Geek came out and fixed. I called Best Buy and complained that this was a lemon. After four repair calls, this qualified as a lemon. I keep all repair receipts. They told me they had been out only twice. Since they changed repair companies, they did not have the Maytag logs ins. I informed them that I had all the repair receipts.

After a hassle, I finally got this refrigerator qualified as a lemon. Best Buy replaced it. We had to pick from Best Buy's choice of refrigerators. I did not like much there. But I did like another Samsung. You guessed it, I picked a Samsung. That's me. Fool me once, shame on you, fool me twice, shame on me. Well, my new model is RFG297AA. The ice maker froze up, a new part. Also, the dryer went out, so the ice freezes up under the pull-out drawer, new part.

Now the ice maker is totally frozen up and it needs a new ice maker. The ice is frozen up under the pull-out drawer once again. It needs a new mother board. This is the loudest and worst performing ice maker that I have ever had. When it drops ice, it will wake you up in the middle of the night. They had to replace the pull-out drawer because the plastic broke pulling it out when the ice freezes underneath it.

One word of advice with Best Buy. They need four work order numbers to call it a lemon. I have had to be home four times for four part installs but they only count as two work orders because all repairs were on the two work orders. Get a work order for each individual repair.

I waited to hear from the delivery people as they were supposed to call. After not a word, I called and talked with the salesperson, Michael, and he contacted the warehouse and stated that there was some confusion with the warehouse and installers. I was told that I would hear something on Monday. I continued to wait for some information and received none. So, on Friday, 5/21/2010, I called and talked to a manager, Jeremy who also stated that he would check out what happened to the microwave. He was given both my cell and home telephone and he was to call me back and I never heard from him.

I continued to be patient and got fed up with the runaround and went into the store on 5/24/2010 and talked to a manager. I think his name was Jerald. He checked out the situation and told me that the microwave was on the truck and would be delivered on 5/25/2010 and I would get a call later that day from the installer with a time span for delivery. I was also given a number to call 866-494-0215 if I didn't hear from them. I received none by 6:30 pm, so I called that number and was told that they did not schedule the installers.

At that point, I called the store and was put on hold and then asked for my telephone number to call me back. I then went into the store wanting my money back and canceled the order and was told by manager George that he could not give me a refund because the warehouse was closed and the only one that could give me a refund was Jeremy, manager of that department. I asked when would he be in and he said the next day, he thought about 1 pm. Best Buy would not refund my American Express card and a gift certificate I used to purchase a microwave, delivery fee, installation fee and extended warranty the same day I asked for a refund for a microwave I had not received. They had my money since 5/12/2010 and I requested a refund on 5/24/2010 for non-delivery of merchandise. I was refused a refund and was told I had to wait.

Unfortunately, after the two months that they had the laptop, I moved to a different state! They wanted me to come all the way back out there to pick it up, which is a little uncalled for in my opinion. After about two weeks, John advised me that they will send it out to me. Two weeks went by and it still didn't arrive. I then tried to get a hold of John again and for over a week, John wouldn't return my voicemail nor would he do anything about the situation which honestly was getting a little annoying. Well, I took the responsibility and called the store to find out what was going on about the gift card. After being on hold for 20 minutes, I was finally able to get a hold of Jose, the manager, of Geek Squad!

He told me that the gift card was sent out weeks ago and that he cannot help me. I asked him for a conformation number/tracking number, but he couldn't give me it. He said he couldn't give me it and that I would need to wait for it and he argued for some time about it! Well, I called the consumer relations and spoke with a supervisor who had called the store and got it for me from Jose. I was pretty impressed, until I found from the UPS site stating that the ship date was 5/14/2010, exact day in which I called! So again, Best Buy lied to me! So now after not having my laptop for 4 months, not including the time of the repair, I get a ring around and toyed with for months. Look, I don't know how much time I have in this world but I know I don't want to waste my time with a company that doesn't respect their customer and yes, this will be posted in several locations on the web.

My business will no longer use the company and I'll make sure till I'm blue in the face that any of my company's affiliates will not shop at Best Buy, more directly store #320 in North Riverside, Illinois. I'm not trying to be a jerk or anything, but lying is the one of the most dishonest thing I can think of and is the last thing I want to associate my business with! Honestly, I already contacted an attorney and if this issue isn't resolved in the next day or so, they will be hearing from them. I'm done waiting for Best Buy to do something. For the fact of the matter, I've been without a laptop for several months in which I use for business. The games and months of lost work and wasted time.

Verizon bill - no exception, $52.39

Both communication companies said that the clerks at Best Buy misled me and were famous for doing that considering the complaints they had received just like mine. I would have to get them to cover the costs of the two carriers. After dialing my local Best Buy 5 times before anyone would answer on the fifth call, they told me I signed the contract and I was responsible for the bill and they didn't care what I was told, that their salespeople don't make such promises. Since Circuit City and Comp USA folded, they think they are the only game in town and it shows. What a sorry company!