Best Buy Reviews

I called Best Buy and spoke to the manager, Dorrie **. I explained that I hadn't been told by the sales representative that I needed to hold onto the original packaging for the product code and that in the future, it would be helpful to let sales personnel know this in order to better serve customers. Ms. ** informed me that all sales personnel were well-trained in this fact. When I reiterated that this hadn't been mentioned to me at the time of purchase, I was told in a rather curt, condescending manner that I should always keep my product code. She then belabored the point that if I wanted the program, I could pay the additional $39.99 cost, which was for labor.

Her whole manner was dismissive and unhelpful, especially since I wasn't questioning the additional cost - just the fact that the sales personnel should be more forthcoming with necessary information when a computer purchase is made. I have bought from Best Buy for many years and this is the first time an employee has ever been rude, but it has left me with a bad feeling for Best Buy's customer service reputation.

After 15 minutes of demanding a refund, they gave it to me. It appears he was on some type of drugs. If this is the way Best Buy hire these rude young people, to treat older people who spend their money at Best Buy, then we need to shut them down in the towns we live in and show them who's boss. I am sending a copy form letter about the complaints online to all business's in Mobile.

On December 18th, I called the Best Buy store where I purchased the TV and tried to explain to them the problem and I was given a phone number to call in to schedule a repair of the unit. I asked them about getting an exchange because we were told when we purchased the extended warranty that if anything goes wrong with the TV within the extended warranty period that we could simply return the TV back to the store where it was purchased and we would be issued another one. We discovered that, that was a lie. That is never the case.

I called the 800 number for repair and I spoke to a gentleman in customer service. He scheduled a repair for Tuesday, December 23, 2009 with a 4-hour window between the hours of 8am-12pm, and I was told that I would receive an email confirming the scheduled appointment. I questioned the customer service representative about the long wait for a repairman and he told me that the economy forced several layoffs of repair tech and that was the earliest that I could get a scheduled repair appointment. I never received an email about the scheduled repair.

Today, December 23rd, I received a call from a young lady at ** stating that the technician who serviced my area was not available today and I would have to be rescheduled for next week; the earliest would be the December 29th with a 4-hour window of 12pm-4pm. I asked to speak to a supervisor and she got Paul on the phone. I asked for his last name and he told me that he was not allowed to give out his last name.

On Christmas Eve night, I picked out the laptop I wanted & asked the clerk about the plans they offer & the $99 plan was all I could afford at the time & appeared to be great coverage. I asked her if I could come back & purchase extension on the plan at a later time & she said of course. I didn't hesitate to hand over my debit card (I like to do PayGo, no credit card debt) to cover the $988 transaction. I rushed home to set up my new laptop. I turned it on & within 10 min. I got a blue screen fatal error message displayed across the screen. I powered it back on & there were no problems.

The store was already closed & wouldn't be open till after Christmas Day. I took the laptop to work for two days after Christmas Day. Late that day, there was the blue screen crash again. I took it in to Geek Squad & I sit & wait for over an hour because of the long after holiday line. While waiting, I was shocked to see a fresh shipment of laptops being tossed up to another employee on the ladder & so blatantly thrown on the shelves, while the manager was right across from them at the customer service area. Finally, I spoke to a Geek Squad member who took my laptop & began a diagnostic scan.

An hour passed & the scan was complete. My protection plan covered the diagnostics but they said it was a problem with the Windows Vista Operating system & a few Trojan horses & none of the protection plans they offer covered the software or OS problems. It was going to cost me $250 & because of the Trojan horses, they assumed it was my fault but I put Norton on the laptop & I don't download anything I don't know anything about. So I left the laptop with them & the next day explained to my boss the problem & he lends me an old laptop until payday suggesting I should invest in another laptop as a spare so this doesn't happen again. I paid for the repairs.

I took my boss' advice & found a decent laptop on eBay, pretty cheap as a spare. In July 2007, I went into the store to extend my protection plan & was told it was not a problem after reviewing the purchase. I paid $199 for 2 more years of peace of mind but I was told that I had to complete the process at home by calling an 800 support line. It wasn't until 3 transfers that I was connected to an actual English speaking woman who informed me that the protection plan I purchased couldn't be extended; only the $199 plan & above can be extended.

I informed her that I already purchased the plan extensions & that I was informed I could extend it more than once. After weeks of shuffling around, I received a refund in the form of a gift card in the mail for the extension plan. I didn't need a gift card; I didn't want anything else at Best Buy. I needed my money, not a gift card. Anyway, in November 2008, my DVD drive no longer played DVDs but burned media & played CDs. I took it into Geek Squad 2 weeks before the warranty expired. I was told they would send it out for repair & it will 7-10 business days.

I forgot that I left a memory card in the computer & went back to the store but it was too late; it was already shipped out. Flash forward 3 weeks & my laptop was back. I received a call that it was ready to be picked up. I went to the store & it was not ready; they were doing the last diagnostic on it and they couldn't find the power adaptor for over a day & it made them behind. I asked them to take the memory card out for me. It was very important but there was no memory card & they said they were not responsible for any media that might be left in the PC such as CDs, Memory Cards or DVDs. Okay, it's my fault; I should have checked.

I took my computer home & read the paperwork to find out that they simply reseated the DVD drive. I could have popped it out & back in myself for all that especially since the DVD drive doesn't seem to fit snug anymore & the fact that they left a screw out. If that wasn't enough, 2 weeks passed & the DVD drive now no longer plays DVDs but now it won't burn or play CDs. I since have replaced the DVD drive myself with no future problems. I am still shocked that a refurbished laptop now running Windows 7 bought from eBay for $350 is outperforming a laptop purchased brand new from Best Buy in 2007 for $988.

Best Buy’s online promotion mentions order online and pick it up at the store and save on shipping costs. Right! What they do not tell you is that the cardholder has to pick it up! What is the sense doing that if the pick-up is out of state? I might as well go to the store and buy it. I even called customer relations, they understood why I would be upset but all they said was “Sorry for your inconvenience, there is nothing we can do.” Again, their promo is order online and save on shipping. What they do not say is as long as you pick it up. Duh!

After many phone calls and waiting for up to 45 minutes on hold, I canceled the order. I checked my bank account and saw they were still holding the $350.00. I called the CSD and was told it could take up to 5-7 days before I get my money back. That is ridiculous! If I incur any bank charges because of this, I am contacting an attorney. How many more people have had this problem?

Weeks later, I found they even voided the returns of the other items they have done. I have spent a lot of time chasing the store manager by phone or stopping at the store. Until just today (December 20, 2009), I was able to find her at the store and she told me they couldn't do anything and that the returns would stay voided because at the time of the return only one item has been tagged. This is despite and after she has confirmed that they verified their security tapes, and done inventory and confirmed that there was no evidence of me doing anything wrong.

Shortly thereafter, the problem started up. This time, the store shipped to their service center in Atlanta. They replaced a switch. Within a couple of months, the problem reappeared and after 3 visits to the store with twice being returned with a "No Fault," they sent it back to Atlanta. This time they reconnected the connections, the computer worked for 10 months - it's our of warranty now and the problem reoccurs. If they had fixed the cause of the problem instead of patching it or replaced it as a lemon, she would still have a computer for school. I called Best Buy to see if they wanted to work with her in some way. They told me it is not their problem, I should have demanded a replacement while in warranty and to have a nice day.

I would not advise anyone to shop at Best Buy and do not buy their service plan as they choose to repair or replace, whether they can correct the problem or not.

At the same store where I purchased the X-Box 360, the geek squad employee could not recreate the problem in the fifteen minutes of his time that he felt I deserved. He then proceeded to tell me that Best Buy would not honor the replacement contract I had purchased despite the fact that the cashier had assured me that this was a no-questions-asked guarantee of replacement. The geek squad employee did call a manager, Josh I believe, who proceeded to tell me that people had been taking advantage of this guarantee to get new consoles. Of course, I considered this an insult, as the implication was that I am attempting to do the same.

Before I went to the store on Nicholasville Rd, I called the corporate Best Buy help line, where a very kind woman told me to take the console to the store along with all original components. I did not understand why at the time, however, upon returning home from the Nicholasville Rd store, I found that the geek squad employee who tested my X-Box 360 had stolen the controller out of my X-Box 360 box. This is completely unacceptable.

I called Best Buy myself. I was on hold for 40 minutes and finally talked to Shannon, who listened to my story and said she would give us a 10% discount off the TV. I said no, that wasn't good enough as I had called at least 3 times; each time being put on hold for at least 30-45 minutes and they wasted my time and my son's time. He is in the navy, works full-time and doesn't have time to be on the phone for an hour each time. His wife is in the process of registering for school and doesn't have the time. I told her I wanted to speak to a supervisor and she said she could only forward an email or message to him and ask to call me back. Three days later, no phone call. I sent an email to them explaining the problem, only to get an email back saying the delivery date was rescheduled.

I then called them again today the 17th, to be put on hold for 30 minutes. I asked to speak directly to a supervisor and was connected to a manager. I had to explain it all over again and told him I wanted this resolved now and I am not calling back. He then put me on hold again for another 10 minutes and when I spoke to the supervisor, I told him they need to compensate me for all the inconvenience, time I wasted and for the phone calls from Hawaii. He said, "We have to talk to the person who placed the order." Since the order is in my husband's name, they would not resolve the issue with me. I told them I had no choice then but to contact my bank and cancel payment.

My husband is in the air force, in a secured building every work day. He cannot and does not have the time to call them. My son is in the navy and doesn't have an hour to waste on the phone. I just want everyone to know Best Buy online was the worst customer service I have ever experienced. I wouldn't recommend using them to anyone. It was so painful and frustrating. To top it off, this was my son's wedding gift to him and his wife.

When they got here, the washer was already damaged. When they took the fridge into the house, they damaged not only my walls, but the refrigerator also. The delivery guy showed me the damage and asked me if "it was ok anyway"? I told it obviously was not ok. He said that they would replace the item but that I would have to sign anyway. I wrote on the note before I signed, stating the damage; and I immediately called his boss. (He would not give me a copy of the receipt.) I was told to call Best Buy. They told me to call the delivery company.

No one is taking responsibility for the damage. Best Buy said too bad, not their problem. Same with the delivery company. So I have a damaged very expensive refrigerator that I still have to pay for, and still no washer or dryer! Not only the worst customer service ever, but it is also criminal!

A few hours later, I realized that the longer I waited, the greater the chance that I will not have the funds refunded to me before Christmas. Best Buy did not show any concern for this when I called back and waited on hold for over 30 minutes. When I finally got a hold of a rep, they hung up on me when trying to transfer to another department. When I called back, the initial rep, who transferred to the appropriate order department, stated I would have to wait another 30 minutes and there was nothing they could do. The service has been horrible, and now, I am not sure I will have the money back in time to get my daughter anything else for Christmas. I will never use Best Buy for anything!

I called Best Buy and was told there was a problem with the payment. I hear the Customer Service Rep entered the wrong expiration date . So I complained. I was told they would give me 20 dollars off and free shipping. Once she tried to reenter the order, the item was no longer available for shipping and still not available in a store. So I was told my only option was to have it placed on back order. This is my children's "big gift" for Xmas. I requested to speak to a manager and was told I would have to email one because they were too busy to take complaints over the phone. I feel it is a shame that they advertise store pick up and then it is not available and also that they list things on sale and then do not have them in stock.

It is very important that I have a computer that is reliable. I am in college trying to get my Masters in Business Economics as well as being an independent salon owner. It is vital to my future to be able to complete my assignments online and on time. It is also very important that my business excels and stay afloat during this recession and in doing so, I have to have full use of my computer. Due to this faulty computer, I am not able to complete my assignments online and I am losing valuable clientele that usually access me through the internet because the LCD continuously blacks out completely.

I have to move the screen back and forth and some times tap on the sides for it to come on again. The screen flickers in and out. This is the best way I can describe it. The mouse freezes then goes haywire, then screen begins to move like a pinball game. My charging cord is faulty with a shortage. I have to move the computer and the cord a certain way constantly so the blue light comes on to let me know the computer is charging. Most of the time, it takes me at least 5 minutes messing with the cord and at the same time, I'm praying that it comes on and works this time. I have to leave my computer in one localized area without moving it because it will black out. I therefore have not been allowed to access important information pertaining to my business.

On numerous occasions, I have taken my laptop to Best Buy to try to have these problems resolved. When I went in the beginning, the first two times these issues would not show up in front of the Geek Squad clerk, therefore he said he could not do anything about it. So I had to leave the store with no help from them. They seemed so unconcerned about the situation. Customer service is supposed to help resolve the problems. Well, you now know they didn't do their job. Instead of these problems showing from time to time, they began to get worse.

Now after continuously dealing with these problems, I took it back to Best Buy again and luckily, it displayed the problems I was having. They kept my computer for a whole three weeks before they discovered what the problem was. They informed me that the computer had a faulty hard drive and that the unit had failed HDD tests and that they had replaced it under MFG. When I received my computer back, they gave me a sheet saying that the computer system had passed all inspections.

Not a full week went by, my computer began to start to do everything I had complained about in the beginning so I took it back once again to Best Buy and the problem didn't immediately show up. The only problem that showed up was with the faulty cord. He then advised me that I had to contact Dell for a new charger and that it was still covered under warranty. The clerk told me they would need to keep computer for another week to try to find out what was happening. This was another inconvenience to my online classes and my salon once again. I informed the the clerk that I couldn't wait another week for them to figure out the problem. And that I couldn't wait till I was home for the problems to come back and I have to get up and drive 40 minutes one way back for me to prove that the problems were still happening.

These problems were costing me gas as well as valuable time whereas I should have been working trying to keep my business open. So after going back and forth to Best Buy at least five times, I decided to stop using the middle man, Best Buy, and go to the main source, Dell. Being a corporation of high standards and guarantee quality products, I ask you as a valuable longtime customer to replace my laptop & charger with a brand new one. This will in turn allow me to finish my schooling successfully and access my clientele and help bring my business back on course. I believe that as a great company, Dell, with such high standards will guarantee its products and restore customer satisfaction by providing me with a sufficient quality working computer. This will, in turn, restore my belief in your company. I humbly ask someone from your company to contact me concerning this matter as soon as possible. I will greatly appreciate your kindness to take the time to help me. Thank you in advance.

The first time it went out, we purchased a second TV to use temporarily (32" Insignia) and kept it after repair. Second time, it went out the pop was so loud we thought it was a gunshot! We live in a good neighborhood but you never know - it was a relief when we noticed the TV picture was dark again.

He then says, "Madam, please leave the store or I'll get security!" Oh my God! I said, "Are you serious?!" We went to the front of the store asking to speak to the General Manager and to our complete surprise, Aissa is the Store Manager. We did nothing wrong and he treated us like criminals.

I operate and manage several hotels in Montreal and my wife works for an Airline company and we've never had an experience as such. This man should be given disciplinary measures and possibly fired for speaking to us in this manner. We will not enter a Best Buy ever again and not recommend this chain to anyone.

I informed them that I had no idea why the printer inside was different as I had done nothing more than open the box. I was told they could not make any exchange as they hadn't even sold that model for over a year. I was told that I could make a complaint to Epson, but that they were not going to help me any further. I explained that as I had spent over $1,000 that day, it was unlikely that I would try to scam them out of $24.99 or less as there was a printer in the box, and that it would not make any sense for me to bother wasting my time on something involving so little cash. Getting nothing but a lot of nasty attitude from the clerk. I asked to speak to the manager. She was rude, arrogant and discourteous from the moment she came to the counter.

She too suggested that my claim was erroneous, hinting subtly at the idea that I was a cheater and a dishonest person. Whoa! You do not tell a customer that they are attempting to pull a fast one. She represents a multimillion dollar corporation. I told her I would not accept her cynicism and that I demanded satisfaction. I asked for her supervisor's name and she refused to give me anyone's name. She suggested that I call the corporate number. Good luck with that. I told her that she was being unreasonable, shortsighted and that her behavior did not represent professionalism or good customer service. She said I needed to calm down and to leave. I told her I had received no satisfaction and therefore was not yet ready to leave.

I am furious with this store and think that they did false advertising saying this item was on sale. The day the ad came out, all of the stores were out of this product. I also think it is wrong that they would not sell the display model. We were told that they would not be getting any more of these laptops in, so why do they need the display model. I am furious and will never shop at Best Buy again. We were also treated like we were stupid when we asked to purchase the display model. Like I said, never again; I have spent a lot of money at Best Buy.

After receiving the confirmation email telling me to take the email, my license and the credit card I used to the store to pickup the item, I drove to the Saugus store to pick up the item. The store had just opened and there were about 20 or so employees in the entrance area, but not one asked me if I needed help and when I did go up and asked someone for assistance as to where to pick up my item, it seemed as if no one wanted to help and then finally a young lady in the crowd told me while pointing to a male employee, "He will help you."

I proceeded with the sales rep to the in store pickup counter and he looked through a bin and pulled out a box and proceeded to check me out. I was assuming that the item that I paid for was in this box so really no questions were asked and I proceeded to sign the receipt and left the store.

After I drove away, I looked in the box and realized that the headphones that they gave to me were the wrong ones and as a matter of fact, after looking up the ones that they gave to me compared to the ones I bought and paid for, the ones they gave to me were $63.00 cheaper than the ones I paid for. I immediately turned around in my car and went back to store and told the returns department what happened and she told me that they made a mistake and gave me the wrong ones and she proceeded to look for the ones that I had ordered to no avail.

I received my credit and as far as I am concerned I wasted all that time in ordering, going to pick them up and then buying and returning to this store for absolutely nothing. I am so upset over this whole situation and cannot believe this store is still in business given my complaint and the many others that are listed on the Internet.

I decided to call the fellows over at Bestbuy.com for customer service regarding online orders. I cannot remember the name of the guy that picked up my call today, Tuesday, 12-08-09 at 2:10 Eastern Time but I can tell you I will never forget why I'm not dealing with Best Buy again. This guy had an attitude since the beginning of the call, showed a sarcastic attitude when answering my questions. He asked me on a mocking tone if I knew how the post office worked. I'm not sure if he was just having a bad day or what but, honestly, to me it seemed his attitude started after he heard my name being Carlos. This made me feel like I was dealing with racist customer service specialist. It is not the company's fault, of course, but I do hope they review the calls and terminate his employment after listening to his performance on that specific call. I know for a giant like Best Buy, losing one customer does not matter, as I was told by many of the managers while I worked there, but I guarantee you that if they keep it up, that one customer will become millions pretty soon.

On 8-21-09 I called the Geek Squad and talked to Lori first, who rejected my request for Best Buy to address the problem. I was told that because we did not report the problem within 30 days, there was nothing Best Buy could do. I specifically requested Best Buy to honor the Service Plan even though it had expired because they did this the last time I called. (Note: The Performance Plan expired on May 30, 2009 but Best Buy still honored it with a service call on June 6, 2009 presumably for the same reasons I am outlining here.) Since Lori could not authorize a service call, I asked to speak to a supervisor. I spoke to Jason, who also denied my request for a service call. He told me that he had no authority to over-ride the manufacturer’s rules of the 30-day work guarantee after a service call. This left me confused since I was talking about honoring the actual product and the spirit of the performance plan given these specific circumstances. He was talking about a manufacturer’s rules... this left me confused.

Here is our view: We did not purchase a performance plan with Whirlpool, we purchased a performance plan with Best Buy. Lori and Jason’s explanation of a 30-day service call work guarantee makes no sense to me. I am sure there is some good technical explanation but in our view, this has nothing to do with the manufacturer. It has to do with the performance plan. Even if the over-riding manufacturer’s rules are a 30-day guarantee on service calls, it seems a bit disingenuous on the part of Best Buy to reject the request for service given the fact that we were gone for 6 weeks. The last service call was on June 6, 2009 even though the performance plan expired on May 30, 2009. Best Buy honored the performance plan then, presumably because the ice build-up in the freezer was a re-occurring problem. The same request on August 21, 2009 was denied.

In essence, we purchased a unit with a specific problem that has never been fixed. The service calls never fixed the problem. We recognize that the intent was to fix it, but the reality is that the service calls simply extended time to the point the service plan expired and the problem was never fixed. We are specifically requesting the issue be addressed and Best Buy honors the spirit of the Performance Plan given these specific circumstances. We would not be making this request if these were separate and distinct problems with the refrigerator. We would like the refrigerator to either be fixed, or replaced, as I had requested on the last two service calls. We buy a good number of products at Best Buy and are generally satisfied with the outcomes of those purchases. I am sure you understand in an economy like this, many consumers, including us, are very selective with their purchases. These decisions are often based on product quality and customer service.

We are not looking for something free. We just want what we purchased to work correctly, and this product never has. On 9-4-09 / Addendum: Best Buy called today as a follow-up to this letter. Ben, a supervisor, advised me there was nothing they could do. This leaves us with a refrigerator that was purchased from Best Buy that has always had a defective freezer compartment. Ben agrees this is the case. Ben also agrees the 3 service calls we have had to fix the same problem have never been successful. Ben’s conclusion: “I am sorry you feel that way.” My view: Anyone reading this will understand the logic from our point of view. Best Buy has steadfastly held to the technicality that because we did not report the last failed repair within 30 days, there is nothing they can do. Any business owner who operates on the principles of character, honesty and integrity will see right through this.

I got the computer, spent 6 hours downloading all my files, information, software, programs, etc. to customize it for my needs. During that 6 hours, the laptop had "6 crush dumps", with the messages that computer just recovered from serious problem. It also gave me a blue screen, messages with the error number etc. Also, during the download, I opened the DVD/CD drive and saw the Best Buy optimization disc, which they left there. I was so upset with all that situation, I spent close to the $1,000.00, so much of my time, and ended up with so many problems from the beginning.

Unfortunately, I had to go to work yesterday. I bought it Saturday late night and spent all Sunday doing the stuff on the laptop but I called Best Buy and told them (Jayson, who sold it to me) about the problems I have. He told me to bring the computer back to Geek Squad and they will take care of me, and if I should have any problems, to see him to resolve them. When I came to the help desk, from the beginning they were so clear that I can't return the laptop without paying restocking fee, regardless of the problem I have. When I told them that they even left the disc inside, they said if I will not give it (disk) to them back and will use it, they can sue me!

Finally, the manager was involved and he said that I can exchange/return/fix any of the options I will select. I decided to return it and get a new one at Costco. Ten minutes after that Jono (manager) was gone and another "manager" Ken told me that he will take it back only with 15% restocking fee. He had to call Jono to verify what he offered, but did it inside the office, so I didn't hear anything.

Needless to say, that I was so upset, tired, humiliated and angry. I spent there an hour trying to return it! I was given a defective product and I was charged approximately $125 just to have a right to return it back! It is totally ridiculous. If the laptop would be unopened and not altered, I probably wouldn’t be that upset. I paid even more for that service, they didn't do it right, and they didn't want to help me out! After all promises about great customer service, the alteration done by Best Buy was done so poorly. I feel it is totally wrong to charge me anything.

They made me purchase a new phone for $300, which I needed immediately as my son had used that number on recent employment apps. I complained to Best Buy customer service and a rep said she would check into it. A week later, someone called me and said I could have a $50 Best Buy gift card for my trouble. I'm still out $250, and I've never received the gift card. I will never go into Best Buy again!

I brought it home and the computer was fine, so I decided I better make the recovery CDs now in case the system acted up. I went to All Programs, PC Help and Tools and then Recovery Disk Creation. The program started and I loaded a CD into the drive, and clicked on "continue," but an error came up and said that the CDs were already created. So, I called Manny, the store manager at Salisbury, and he swore that they did not create any CDs and told me to contact Delaware Best Buy. I called Best Buy Delaware at 302-677-0200. I spoke to the supervisor of Geek Squad. He said that they do not create the CDs ahead of time and asked me if the box was opened when I got it. I said no, so he said we have to open the box and install the Vista in order to create the CDs, which makes sense.

I called back Salisbury Best Buy and asked for Manny. They asked who was calling and I told them my name and they said he left for the day. The Best Buy in Salisbury is the only store that had access to my PC and could have made the CDs. Also, they told me wrong that there was something wrong with my PC and they wanted to wipe out all my date and install the operating system, which would have required them to make the CDs. But they will not admit the creation of the CDs. I believe they do this to make money. If I did not understand computers like I do, I would have said okay and they would have charged me $139 for nothing, plus I would have lost all my data. I want them to give me either my CDs that they created or give me a new Microsoft Vista full version to replace my CDs that I could have created.

I was very angry and I had an argument with the manager. The manager started yelling, “Get out of my store! Get out of my store!” This is ridiculous. They never gave me $50 cash back. When I cancelled the ordered, I didn’t read the receipt. I assumed that I paid money by credit card and so it will be posted back to the credit card. When you return or exchange anything at Best Buy, make sure you read the detail.

When I voiced objection to the 90-day policy, he stated, "I said 9 days, why don't you open your ears?" I felt mistreated and abused. I asked to speak to the manager and was told he was not around. I left the store with a credit and stated I would return the next day. I returned the next day to see the manager and was told, "he's not around." The assistant manager showed up. I stated I had no interest in buying anything from them and wanted a check refund if they were not going to refund cash, stating also that if I had been told that before the purchase, I would have done business elsewhere.

At that time, a police officer entered the store stating that the manager had called, and I was asked to leave the store. I explained what had happened in the store and that I felt this was a case of fraud and was sure this was a criminal act and wanted to file a report as such. He directed me to the civil courts of the township.

Recently, the bulb burned out yet again. When I called Best Buy customer service to report it and remind them that this has been an ongoing problem, they reviewed my records and confirmed that it was time to enact their lemon policy. I was told that a technician would be sent to my home to evaluate the problem and make a recommendation based on their findings. To my surprise, the technician who was sent to my home was not there to evaluate. In fact, he knew nothing about the history of problems I had with my TV. As he stated, he was simply there to confirm that it was a burned out bulb and to place an order for another.

Another call to Best Buy was made, only this time, I was told they would not be considering my case for replacement or refund under their lemon clause because the bulb was considered a consumable item. I explained to them that the bulb wasn't the problem, but a symptom of a problem elsewhere within the TV. A problem their technicians had not been able to nail down in the numerous service calls made to my home. The customer service rep was unyielding and insisted the previous rep had made a mistake and that Best Buy would not be honoring their promise to replace my defective set. After speaking to a customer service supervisor, I was told I would be receiving a call from a service rep supervisor within 4 hours to review my history and discuss getting the issue resolved. The call never came that day or the next.

It was two days later when I got a call from a rep telling me that they would (yet again) be sending a technician to my home to evaluate the TV, make a determination as to whether it qualifies for replacement or refund. I received a call from the service tech this morning, telling me the part wasn't in and he would need to reschedule. When I asked if he was still coming to evaluate my TV, he had no clue what I was talking about! Once again, Best Buy was simply sending someone out to throw another bulb in the set and go on their way. In the two years that I've owned this set, I've had to have 4 bulbs replaced. Each time, it takes an average of 2 to 3 weeks for the repair process to be completed. That's approximately 2 months that I've gone without use of the TV they sold me as a result of this ongoing problem. Each service call requires that I take time off from work to wait at home for a tech to arrive and tell me what I already know. It's another burned out bulb.

I'm tired of getting the runaround. I'm tired of having to wait for weeks to have the same problem fixed every few months. Best Buy has gone out of their way to find reasons why they shouldn't have to honor their warranty and in the process, they have left a longtime customer twisting in the wind. If Best Buy is unwilling or unable to make things right, I'm prepared to take whatever steps necessary to get results. I just hope it doesn't come to that.

We chose another microwave and continued to wait for a couple more weeks. We finally received a call that the appliances would come the third or fourth weekend of July. The call came the day before the delivery saying that our appliances would come. Once again, we waited for most of Saturday to find out that the appliances were never shipped from Dallas and that they would not be coming for another couple of weeks. At this point, I asked for the phone number of the Dallas warehouse and called them directly. They informed me that the dishwasher was not discontinued and that my order number and appliances had been disconnected so that the appliances did not have any order number. I was told that the Dallas warehouse would e-mail the managers who could fix this. I was very frustrated that this job fell to me, since Dallas said that the Houston warehouse should have taken care of the problem.

After waiting for Dallas to call back for a week, I called Houston again to find out what was happening. It's the same story as before from Houston, so I called Dallas again. They said that the order was put together and would be shipped soon. It was the first of August. We had been waiting a month for the microwave, oven, and dishwasher. A week later, we received another call from Houston saying that our appliances would be delivered the second Saturday of August. We waited again for several hours, and once again, the appliances never came because they were never shipped to Houston.

Note that each time, the appliances were not shipped, but we waited at home for them. I had to call the Houston warehouse. They never called to let us know that the appliances had not arrived. Additionally, calling the Houston warehouse was like calling a black hole. The phone rang a few times, then I would hear a click, indicating that the service person simply hit the "go away" button. Then, the call would go straight to voice mail. I estimated that I called at least 20-30 times. Out of the 20-30, only 4 calls were answered; and each time, I was placed on hold for ten minutes while the service person looked for my information and tried to find out what happened to my order.

The Houston warehouse is by far the worst link in the whole chain of this chaos. I left 5-6 voice mails and never received a return call. So, after two to three times of this treatment, I started calling over and over until they answered. If I had not done this, we would still be sitting here with only a cooktop and refrigerator. Anyway, the appliances were fake-delivered again on the second Saturday of August, wasting five more hours of our time. I called Dallas again and finally spoke with someone who could get the job done. She actually looked in the warehouse for the appliances and told me that all three were physically in the warehouse and had been for a while. So, she made sure to put them on the next shipment. We received our appliances on August 20, 2009 after nearly three months of waiting.

Now, we are trying to have the dishwasher and oven installed, which we ordered on May 25, 2009 at the same time as the appliances. Best Buy conveniently canceled our oven installation and showed that the dishwasher had already been installed weeks ago though we just received it on August 20, 2009. I am so tired of dealing with Best Buy, most especially, the warehouse in Houston. I will never buy appliances from Best Buy again. The store associates are quite friendly, but other than that, I am extremely disappointed with the whole experience.

I didn't purchase the computer as used, it was new. So I took it back to the store for an exchange. The 12 year old manager on duty argued with me that the 14 day return is for new. But the receipt doesn't say that, it says "purchased as used", so the 30 day should apply. She was rude! I told her my daughter was going to college in 3 days and needed the computer. She told me to have my daughter use the campus library computers, rude! I finally told her that the store policy is not clear. She told me that Best Buy doesn't stand behind the products they sell. They only sell them, not represent the company. I then said I would file a complaint with the Attorney General's Office, and she immediately said she couldn't help me any longer and that I couldn't have the computer serviced there since I was filing a complaint with the state.

Best Buy wouldn't honor my warranty. I was shocked! I called corporate, and the public relations person agreed with me on the 14 day issue, but couldn't do anything for me. Don’t buy from Best Buy, do yourself a favor and buy from another source. My daughter now has to go off to college without a computer, until the one we did purchase is fixed.

Two weeks later, my laptop was returned to me. I brought it home again. I plugged it in and within 10 minutes, it started to shut off again. And again, I brought it back to Best Buy. They sent it out yet again for the same problem. This time, they told me that I would have it back within a week. Thirteen days later, I had a phone call at 10:00 am from Best Buy saying it was in and to come pick it up.

Then, three hours later, I had a phone call at 1:00 pm saying it was not fixed and they were sending it out again. They have a lemon policy but are refusing to replace the laptop. I have since then stop paying for the computer. I had also spoke with the store's assistant manager and she assured me that the computer would be replaced. About two hours later, I had a phone call from the Geek Squad rep who told me she was mistaken. If I wanted to replace the laptop, I would have to use the $300 extended warranty that I had purchased. Even though it was still covered under the manufacturer's warranty, I have not and will not pay a dime to those crooks.

They informed us that they don't have the lamp in stock anymore and that they will have to order it from the manufacturer. I have tried to speak with many people in Best Buy about the constant problem, and finally when I spoke, the useless supervisor got many excuses again and that there is nothing she can do and the lamp is not in the policy. When I asked her to speak to someone above her, she said that there is "no one above her" and that it might be a few more weeks until we get the lamp replaced. At this point, I want my whole TV to be replaced and I am begging you to help me with this unresolved issue. I hope to hear from you as soon as possible. My cell number is **.

Best Buy refused to exchange my refrigerator for another one of the same because I purchased mine at the sale price. They wanted me to pay extra for the same model (not on sale now). Also, they said I could have a new one (lesser size) of another brand at the price I paid. I contacted LG since I was not getting far with Best Buy. They are to service the unit. I'll let you know what problems will occur with the unit in the future.

On the evening of August 1, I noticed the refrigerator again was not cooling properly. By Sunday morning it was going fast. I called Best Buy at 9:23 am and reported it. I was told a tech was not available until August 6. I then asked for a supervisor and was assured I will get a call from an area supervisor by 10 am on Monday to schedule an emergency visit within 24 hours.

I am now living out of coolers, hoping that the freezer doesn't die before someone gets out here to give this refrigerator its last rites and give me my money back. I hope I will eventually recoup the lost money of over $160.00 so far for food I had to throw out. That doesn't even include money for the ice I have had to purchase or the aggravation and inability to buy anything for fear I will come home to a puddle and thawed meat and other food stinking up the house. The worst part of this scenario is that Best Buy knows it is selling a defective product and continues to do so. I certainly will be vocal and demand a refund. The bad part is that I really liked the looks of the refrigerator, but I am really tired of this white elephant in my kitchen reminding me of what a bad move this purchase was. I had a decent refrigerator that I gave away and now I live in Florida out of coolers. I am very unhappy with Best Buy and Samsung. I see where it is futile to contact Samsung, but I will contact our local TV stations with this story and see how they like me now.