Best Buy Reviews

I waited patiently in line and calmly explained my problem, only to have someone rudely snap back that I hadn't actually bought the RIGHT warranty for THIS kind of damage so there was absolutly nothing I could do except to buy a new camera.

they charged me 60$ for restocking fee totally uncalled for, they going to sell it any ways. i don't recommend this store to buy your electronics.

Then when i inquired the next week, they suspected a motherboard damage. Two weeks later, I heard nothing. I inquired again, and they said that it was infested, which is one of their excuses for not honoring the warranty. The computer was clean, inside and out, like new, no bugs inside it. I told the clerk and he said i had to pay to get it back! I didn't.

They destroyed the computer because i wouldn't pay to get it back, when they lied to me about it. I had asked for a replacement instead of getting it back, and they didn't say anything. They sent a letter charging me for the computer to get it back. I lost 1800 dollars. Why are they still allowed to be in business? They should face criminal charges for fraud.

On the last call I was told that they would review my case for replacement..and it would take 3 to 5 days for them to get back with me...they NEVER did. I called them back and they said it would be another 5 working days because their computer office had a flooding problem. Are you kidding me? I am going to be inconvenienced once again because of the "N.E.W." contracted company's problem????? This company is a big joke! They are EXTREMELY rude and obnoxious. They are trying to delay us so that our warranty will expire!

Attorney's out there should review all these complaints and file a HUGE lawsuit against Best Buy and N.E.W. ! ! ! They have enough complaints on this site alone!

I would NEVER, NEVER, NEVER recommend Best Buy to anyone else! I am no longer going to do my "Business Rewards" with them anymore....my business and personal buys will go elsewhere!

I have the contract that says that AFTER the 3rd completed repair, and on the 4th problem, we would be recommended for a replacement. We have YET to receive a call for any such thing! We are now on our 4th and 5th "problem" and no one has yet to come out----and this is WITH a warranty that I paid for!

PLEASE HELP OUT THERE! If you know how we can get out of this, please contact let us know!

The employee on the phone seemed puzzled, as he felt a week was about right for a light bulb change, but that the unit got flagged to not be ready until 7/7/08. That's when I saw that date on my service order, and I noticed that they didn't update the address or phone number. I have moved from there a year and a half ago, asked for my info, but did not update it. Told me a week, but set it up for a month. Talk about being lied to.

The guy on the phone said I should check in on mon. or tues, since it could come in by then. I waited till 6/19/08, about a week and a half after turning in my projector (my only TV), and I called in to see if it was ready. They said it was not, and it would not be in until 7/7/08. I can't believe it takes a whole month to change a light bulb.

I asked to speak to a supervisor, who of course was of no help, what-so-ever. I can't seem to find out much about my unit, and I have to call in to see if it ready, since now they didn't update my phone like they said they would, and will be calling the wrong number now to tell them the unit is ready. I hate being lied to.

I'm without any TV, until some tech at some warehouse figure out how to change a Light Bulb. Should have been only a week, but now looks like a month.

I too believe that we were stalled until after the 14 day limit. If you actually read the back of the receipt that talks about the return policy, it gives a list of things they will allow a return for within the 14 day period, if sold as used. The Geek Squad girl Michelle at the store said they have had many people that question the wording. That's something to check out!

We live 45 miles away from the nearest Best Buy and this now has become a very expensive investment that really doesn't work and so basically we have an $800 typewriter. After our experience in the store yesterday, I called 1800BestBuy and the lady on the phone told me that obviously I can't read English as the, sold as used part of the disclaimer applies to video games. But it doesn't read that way! Someone help all of us please!

We are out $800 and have a laptop that doesn't connect to the wireless internet in our home.

Stores are taking advantage of the consumer. Was I mislead when I was told the conversion wouldn't cost me anything? I don't have the money. Also, my coupons will be worthless after June 30, 2008.

I still haven't been able to find a box under $60.00. I have not purchased anything yet, and my coupons are about to expire.

I called Best Buy and said that since the service for which I had paid was either not done or done improperly that I would like them to send a tech to my house. After extended haggling, they said they would not come to the house but that if I brought it in they would repair the computer and refund the price of the optimization. This seemed reasonable, so I took the computer in. When I got there the same manger I had spoken to previously referred me to the service manager. The service manager said he would not honor the deal. He went on to say that he thought I had caused the problem, and that I was in essence lying to him about the sequence of events.

I didn't appreciate that they were going back on their commitment to refund the money and being called a lire in the bargain, so I opted to return the unit. Of course they took the hardware back but would not refund the cost of the optimization. So now I was out, $100. and didnt even have the computer. At that point I thought it was a bargain just to be rid of them. On a positive note, I am filing a dispute thought the credit card company and have good reason to believe that I will get my $100. back. I buy quite a lot of consumer goods and was happy to have this new Best Buy in town, but now they have seen the last of me and my money.

After calling two local stores in the Buffalo area and asking if they are selling the XBR for this price I was told yes. Only after asking numerous times if they are sure I was put on hold and was told that it was not the XBR model. With out looking and investigating the model number one would not know they are getting the cheaper set and think they are buying the top of the line. I asked if they would honor the price and was told it was a national ad and not their fault.

I was given the corporate number and explained that they were advertising the 52? XBR for $2,999.99 and agreed that it was the XBR then placed on hold for 20 minutes then greeted by a consumer affairs person Lucie. I explained the situation and he agreed that the XBR was $2,999.99. Only after I explained that the XBR is not the model listed at the bottom and they are two different sets I was placed on hold again for another 15-20 minutes.

They said that a correction was placed in the store, but the stores I called had no idea there was a correction and are only aware due to my call. I asked if they would honor the price and he said that they are not responsible for misprints and would not honor it. I explained it is pretty much false advertisement to say it is this TV and sell the other to the consumer because most people will no have any idea they were mislead. Just checked website and still says SONY XBR 52? 1080p 120Hz LCD HDTV $2,999.99.

Bait and Switch scheme?

So he makes the first of many calls and gets the runaround. He tried to return it on day 3 while back in NH and was told it had to be returned to the location. After a day of calling Customer Support he was told that he could in fact return it to any location. So he brings it in and this time they tell him they will take it inf or repair and either fix or replace it. He thinks at this point the problem is solved. But over a week later when he gets the Repaired laptop it has the same issues (Slow,DVD Drive does not read, Freezing, ect) only now there are a few more issues.

He calls again and was told to return yet again with it. Once there he is told to speak to a supervisor who then informs him he is now over the return date and there is nothing they can do. He argues to no avail and gives up. He tried for weeks but they would do nothing. Finally he made one last attempt a couple weeks ago. He decided he had to buy a laptop regardless and he was going with his original choice which was an Apple. He asked Best Buy if they would be willing to credit towards his purchase and they declined. He then sent the computer to me to see if I could do something with it and so far no luck. I am sending it back to Toshiba and hope this does not repeat with them.

We have filed a complaint with the BBB because of the decption factor. I think they deliberately held the laptop so it would go past the return date and I will never step foot in another store again. Our company has changed Vendors and we no longer buy anything form them. I hope this warns others about the practices of this store and what will happen if your product ends up being a lemon.

Costs are over $2000 (Laptop,Software,Shipping) Not incuding time spent going back and forth plus time on phone. They even attempted to charge for first service when the laptop was less than a week old. Overall just very disappointing. I would never treat a Customer or vendor in this manner. We have been very patient and civil.

Though I have a service plan I will hire a guy that I know and trust to repair the computer. I don't want anything more to do with Best Buy. They are the worst.

When they arrived with the appliances, they told me I didn't need the extra washer hose but they couldn't take it back with them. I drove to the store a few days later, but the store wouldn't take it back because it had been ordered on line. They told me to go on line to arrange a return. I did, and a day or so later I got a phone call and an e-mail telling me that the only way I could return it would be to have a truck drive back out to my house to pick it up, which would cost me another $70. I informed them that they had lost a customer for life. I filed a complaint with Best Buy and got a polite answer which said how sorry they were that I was unhappy with their customer service. They don't know what customer service is!

Damages to my credit and a lot of mental stress.

However, I lost my temper when I suppose he got carried away and really began to really smoosh his words together and he became indecipherable. Suddenly I thought what this guy was to be doing this when I need help; the blatant nature of his assorted games was as infuriating as the games themselves. Consumer Relations was finally reached and I thought that with fully disclosing my rudeness, along with my natural talent to articulate myself, I would be able to have a complaint logged. I reached a Consumer Relations individual who asked me to explain the problem. After I explained, he immediately said, very quickly, I do want to apologize for your inconvenience thank you for calling BestBuy consumer relations have a nice day. Then he hung up. Terrible.

I was angry, and the stress levels that resulted from this experience took an incalculable toll on my health, likely shortening my the life span; BestBuy, in effect, has committed murder. I jest, I jest. Just angry, that's all.

Called the store & spoke with Alex who was very nice, but could not do anything other than refund me $100.00 which was not what I wanted or needed I needed ac since it was so hot. Alex was supposed to call me back before 8pm when he left the store, which he did not, and then I went to the store to talk to Justin, who told me I could not speak with a manager, and that I was lucky that I got a hundred dollars off, and that nothing else would be done, and that he was the only person I could speak with. He also told me this happens all the time sometimes. He was not helpful what so ever.

I called 888# and spoke with someone named Beth in consumer relations who was supposed to call me back, after calling her another three times, and leaving voicemails, I still never heard back from her. Now what I did not mention was that the TV they delivered is broken as well, no picture. They can not tell me when they will be delivering a replacement, and it seems as if they are trying to work it out so that I have to stay home from work on Mon, Tues, & Wed in order to take care of all of this. I paid $2,753.75 for the merchandise that I do not have, or is not working, or is not installed, yet Best Buy has my money. I can not believe the person from Consumer Relations did not return my call...that is amazing. If I had the time to take them to court for lost wages I would.

Lost hours at work, and no sleep for three days with not air conditioning, only hoping they come tomorrow as they are supposed to in order to install the AC.

5/16/2008 sent in for shutting down for no reason, overheating. Result: Best Buy cleaned unit. 5/22/2008 sent in for shutting down for no reason, overheating. Result: Best Buy cleaned unit. 6/6/2008 sent in for shutting down for no reason, overheating. Result: Best Buy cannot find issue.

I called Toshiba and was told that there may be a problem with the CPU Heatsink. I cannot continue to be taking this laptop back and forth to Best Buy every month due to it overheating.

As a result of Best Buy not listening to me when I was told by Toshiba that there is a log that will tell you why the laptop is shutting down or overheating, I have spent 8 trips to Best Buy for the same problem. I have spent 30+ days without my laptop. The end result is that I have a laptop that in another month will start shutting down again and Best Buy cannot fix it. What good is a Best Buy PSP?

It is not only what they did seem wrong, but other comsumers should be advised of this at time of purchase so as not to make the same mistake and if they still want to purchase it, at least they know what to expect. Thanks

So now, I am being told once again that the cord is on backorder and that will not arrive until 6/23. How is it that I paid almost $400 for a service which is supposed to protect my equipment, yet Best Buy has failed to do such? I need this matter to be resolved ASAP as I have been greatly inconvenienced. It will be almost two months since my initial visit by the time the cord is scheduled to arrive. I am a President of a company who does over twenty million dollars in sales every year and travels all around the world, but due to Best Buy, I am doing it without a major lifeline, my laptop.

Unable to effectively do business since may 01 2008

I had to go directly to circuit city costing me more gas and time to get service and treated with dignity and respect.

So I called the bestbuy to find out, the represntative (jonathan) took the call and stated that he didn't have any idea why the order was canceled, he stated that I never called them to cancel the order too. he filed a complaint for me and provided me a case #. I informed him that the order was canceled because that was price mistake for this product. the price is over $1000 for this len at other website. it is dishonest to consumer, and it is unfair to me because that is false advertisment made by the bestbuy.com. and they don't want to pay for their mistake, so they blamed on the consumer.

the len is for my brother-in law birth gift 6/11. I told him that he will receive the len for his birth. he is so happy. but it will not happen now because the bestbuy didn't want to pay for their mistake. they blamed on us. my brother-in-law is so upset and anger now. he think that we lied to him. I just want to the len, an apologize and explaination why the order was canceled. bestbuy should pay for the consequence by making the false advertisment (price mistake).

We spoke to Edie in customer service at the store and expressed our disatisfaction. She advised us that she would issue a store credit along with the unused portion of the warranty but we would still have to purchase a different TV from Best Buy or from the website, where we would have to pay a $250.00 delivery charge. Edie said, well, that's the only way we could get the TV we wanted. But we told her there are no Aquos TVs in either place and that we did not want to put out any additional money (delivery charge)for a TV that we purchased a warranty on.

John Morrissete in the Corporate Office said unfortunately, that's the way the policy is and we would have to take what we could get even a TV of lesser value or wait and hope that they get something in stock that we like. We told him we did not want to pay $2000 for a $1400 TV and that this was totally unsatisfactory. He then told us that Edie could not do what she promised and he doesn't know why she told us that. We asked him for a refund so that we could purchase an Aquos somewhere else. He said there was no way they could give a refund again citing store policy but he offered a store credit (minus the warranty) which means we'll have over $2000.00 that we have to spend in a store that we want absolutely nothing to do with anymore.

Today is June 2, 2008. We have been trying to get this resolved since Feb. Now we can't have the TV we want and are at the mercy of Best Buy and their deceptive store policy, uncaring, robotic customer service and pushy, lying sales people. We spoke to over 10 people and got as many different responses. Mr Morrissette said that Best Buy determines what model is of comparable performance. We purchased this TV for the features and the way the housing was designed so as far as we're concerned, comparable performance covers more than one aspect of the TV. Their No Lemon Policy is ambiguous at best and really allows for Best Buy to gain a financial advantage.

We bought the extended warranty to insure that we would be able to get our TV repaired or replaced to our satisfaction, not the satisfaction of Best Buy. But now we see that the extended warranty that we paid for actually only benefits Best Buy. They can't lose with this plan, especially if we choose a TV of lesser value. We've bought from Best Buy in the past...computers, Ipods, CD's, phones and other things. We won't spend another dime there again. This is a nightmare. I hope someone can help us.

The only way we can get what we want is to order it through another company or store which we'll have to pay for out of our pockets again.

Placed claim for 1st failed handset in December 2007. Provided a claim number by Best Buy but was never able to receive an RMA and shipping directions. Followup calls advised by Best Buy that it would go to claim review. Nothing ever happened. Each call same response - it's going to claim review. Now its May 2008. There is only one reliable working handset out of the original four. Over $200 for the junk phones plus a $75 rip off product replacement plan. I'm not a happy camper. I now tell everyone to be very wary of any Best Buy's warranty or other promise - and definitely stay away from their product replacement plans - just rip offs.

(05.30.08) 2nd day_ Well...i came back the store another day and i went to customer service. I told about my problem, i wait for 2 hours and they told me that it wasn't problem of store because they bought from Dell close package and I need call direct for dell for resolve this trouble. So...I was very upset went to home and called for Dell. There was another problem....the assistants asked me number that was suppose have under of laptop, this tag was retired from equipment there isnt, so Assistant got another options turn on computer and press f2, another surprise again...there is a message from Dell asking a Dell administrators password, the system is locked. This equipment isnt longer available in Dell. The assistant couldnt help me and told me for came back Best Buy for refund or change equipment because the laptop is bloke.

(05.31.08) 3rd day_ I call for Best Buy and happened the same process again...i call for Dell..bla bla bla again..so the same process again. I dont Know how resolve this problem.

I paid for another laptop, i have a damage of $910.00 and i'm continuing without computer. Me and my boyfriend had a big fight because we are very upset, We are feeling stupid to believe in Business and company, and be suspect for them.

At that point I had no intention of paying for the repair of a device which was obviously marked for sale in an unusable form, that is, broken. Because I had purchased the item at 8:51 PM, and had returned home after the store closed at 9:00 PM, I was to return the item the next day, within 24 hours of purchase so as to secure my replacement product without question. Upon returning to Best Buy at around 6:30 PM on May 28th, less than 24 hours after I had purchased the broken item, I went immediately to the customer service desk and spoke to a Best Buy associate. He quickly examined the device, and consulted with a co-worker, one who did not have the standard blue uniform and who was apparently a Geek Squad associate, who then examined the device more thoroughly. Upon examination he stated there is no physical damage to the device other than the LCD screen. It is important to note again that the Zune was still in its tamper-evident plastic sleeve, and complete with proper sales receit and packaging, all materials associated with the initial purchase were intact and present, meaning I could not have damaged it in normal use because it was not set up for me to do so. I DID NOT damage it during my trip home.

After the Geek Squad associate had examined the item, he told the Best Buy associate who had originally helped me you're gonna need M.O.D. approval, which I'm guessing is short for manager of some kind. The Best Buy associate then proceeded to consult the manager, who was in his office at the time. The associate returned with the information my manager said NO, would you like for him to come out here? I replied in disbelief with a nod. The manager (who I have recently learned was the head manager of the store) then came out and told me you had a question? I replied that I was told that I cannot return this, referring to the broken item, which he had no intention of inspecting himself.

He then replied that he is unable to return the item to the manufacturer, and that this was the reason that I cannot return the item. I said to him that the item must have been damaged in shipping or otherwise and that there had to be some accountability for a damaged product that Best Buy sold to me. His reply, of particular dismay to myself, was that the item is shipped in a highly protective packaging, implying that I was lying and that I had damaged the product somehow within 24 hours of purchase, with it still in its original plastic sleeve and unopened box. I told him that it was an impossibility for me to have broken the product, and he simply shrugged his shoulders. The insult of him implying that I was lying and the indifference he had shown me is unacceptable and disheartening.

I will now refuse to do business with Best Buy, and am doing all that I can to get this issue resolved, either by contacting Best Buy's corporate personnel, or by filing a suit in small claims court, which will undoubtedly further spend my time and effort, all because Best Buy would not allow me to return a product that they had stocked, albeit unknowingly, broken.

I have now wasted 290 dollars by purchasing the broken Zune and the accessory that I had purchased with it, including sales tax.

I called the 1888 number and after an hour on the phone, which I tape recorded, they told me, items do not show in system as returned. I have to go to store with reciept for refund which will be another 10-14 days. Total will be almost one month without my money. I was also told that the computer shows a delivery date of the 31st, that items have not even been delivered yet. I explained that I took pictures of refrigerator, I signed a refusal form, and my reciept clearly states delivery for the 19th. I explained that I am taking this to court not just for my money, but for the burden of living out of a cooler, buying ice everyday, throwing away food that has spoiled or water logged from melted ice in this 90+ degree heat, for my heart ache and stress and interest on my money. Best Buy's Famous Words that they teach them all to say, I'm Sorry

Over $100.00 worth of food thrown out. Having to wait for my money to purchase a refrigerator elsewhere. Buying three bags of ice every day cost more than it does to run a refrigerator. I expect to take this to small claims court and hopefully get reimbursed my my money, my money for ice and spoiled food and my money for gas and ice, and interest on my money I know they are collecting. I am so stressed out over this whole experience.

I asked for proof of the cashed checks. I was informed that the rebate department was with another company and I could not get the number or address of said company. I called the police and I was told that all I could do was to report them to consumer affairs.

Never received my $40.00 in rebates.

Best Buy says since I did not get the extended warranty it does not fall under the Lemon Law. Samsung should be held accountable for such a poor and trashey product. I spent nearly $800.00, if I could sell it for scrap metal, I would. We have called Samsung about the problem several times, but they call us back during the day when we are at work. Never again will I waste my money on a Samsung product.

I have taken 2 days off of work for the repair men to come to my house and try and deal with things.There is no light at the end of the tunnel.

2 MONTHS later and no returned phone calls from Advance Video about the status of our part or Best Buy. My husband contacted Best Buy several times to find out the status and each time Best Buy would reply that the Service Provider (Advance Video, INC.) has not contacted them and they thought the problem was resolved. How can the problem be resolved when nothing was done but an assessment. In the meantime , we contacted Advance Video, INC owner Victor who would have boughts of amnesia each time we called for a status and would blame Best Buy's fault for not giving an approval number. If nothing was ever ordered how can Best Buy give an approval number. Best Buy could not give me a direct contact to help me with this issue so each time we called we would have to re-explain the issue to ANOTHER Best Buy employee.

At the end of March, Herman (Advance Video, INC.) came with the part and replaced our board but by doing so he damaged our panel on our plasma. Now we have grey lines coming from one edge of the screen. Herman left immediately after he replaced the board and my husband called him on his cell within 5 minutes of his departure. He said that he would have to speak with Victor to order another board NOT A NEW PANEL. So we waited again for weeks and weeks for them to contact us and still nothing. Victor (the owner) was verbally abusive on the phone each time we contacted him and made it sound like all this was caused by us and took NO responsibility for his employee mistake. During this time we asked Best Buy for another service provider to which their answer was NO. Herman came out again to replace the board (my husband asked if we could have original one back, but mysteriously it disappeared) and it didn't correct the problem. Herman knew it was the panel but didn't want to admit that he damaged our television further. Herman called Victor from our home and stated the panel was busted and he felt that Best Buy needed to replace our television. This was the last we heard from Advance Video, INC.

My husband contacted Best Buy and John from BB stated our issue would go to Replacement Review and somebody would contact us. NO ONE from Best Buy EVER contacted us. We received a very incoherent phone message from Victor (Advance Video) on 5/10 which stated he was picking up our television to repair the panel. We had no idea that this was the next step. The last thing we knew from Best Buy and from Advance Video, INC was that are T.V would be replaced. We told him that we would not allow for his technician's to work on our television. I contacted Best Buy and was routed to Consumer Relations team and spoke with a Tim. Tim contacted the Service Supervisor Sue and she stated that the panel hasn't been ordered yet from Best Buy and she didn't know why Advance Video, INC would call us to take our television. So it appeared Victor once again was dealing with us in an illegal manner. Why did he want our t.v if the part was not in? They opened a case for our issue and said that it would go directly to a review panel. During this time it was discovered that we were denied replacement of our t.v from Best Buy, no one ever contacted us with the news so how would we have ever known the outcome? Sue stated that due to the time it has taken for this issue to be resolved and for the problems we have endured with Advance Video, Inc that more than likely we would just get a replacement.

On 5/12 we received a call from Best Buy service department stating that WE WILL NOT be getting a replacement t.v and since Advance Video, INC damaged our t.v, Best Buy HAS to have them correct the issue. This is what I don't understand. We paid for a warranty, Best Buy received their money, Best Buy is MAKING us use a company that is obviously incompetent and questionable of their business practice and if we do not use Advance Video, INC we void our warranty. How does this make any sense? Best Buy has us between a rock and a hard place. We are totally helpless in this matter and all due to Best Buy not willing to PAY for a mistake that one of their OUTSOURCED service providers caused. Best Buy keeps stating that since Advance Video, INC caused the damage they have already paid for the panel and we have no choice but to let the company that damaged our t.v 6 months ago to take it to their shop and correct the problem. Why would I trust a company that damaged my property go and do the repairs?

I should have the right to request another service provider from Best Buy without question but since they have recorded this whole ordeal, how is it that I the consumer is being victimized? Please help, I don't know where else to turn. We feel like we have no means of getting this rectified. Best Buy will not budge. They have stated that if we do not allow Advance Video, INC to take our t.v out of our house (even though the repair can be done in our home) then Best Buy will not provide us with another company to do the repairs and we basically will be stuck with a t.v that has a problem we didn't initially have.

Hours and hours of wasted time on the phone speaking with 2 dozen Best Buy employees. Loss of sleep due to the amount of money we just lost due to the panel damage of our t.v. If we do have to give up our t.v on 5/14 we will have no t.v for whatever time frame Advance Video, INC deems necessary (Victor cannot commit to a time frame).

So I did that no problem and still havent gotten any refund back, I emailed them and I am getting no where at all even though best buy associate told me that it would be interst free and when you call they do not understand english at all they can speak it but dont understand what you try to tell them which then you get thier supervisor who understands the issue.

So far it was almost 60.00 in interest that I shouldnt have paid

This machine should last years w/o breaking...it's very expensive. I'm learning that the most expensive appliance is not the best. I had an amana side by side frig break after 4 years. bottom line, spend less so it's not so traumatic when you have to buy a new one! it's not saving me money when I have to pay for labor costs. From what everyone has said, it's pretty expensive to fix these. I can't wait to see my bill....oh boy! By American.

oh, and mine also leaks occasionally. hmmm, sounds like a defect in the model to me. I would also be interested in joining the law suit if it means getting my hard earned money back to buy a better machine that works.

Still the TV was not fixed. I called again on Monday to ask about time frames and expectations. I was told that the part would be shipped either Wed or THurs and to call back to make an appt at that time. I waited until Friday, placed the call only to find that the part will not ship until Saturday. I asked if it could be shipped overnight. No. I asked if I could make the appt now without having to call back Saturday. No. I asked how long would it be for the part to arrive. I don't know.

After 3 weeks our TV is still not working and I have no idea when a tech will be out again to fix it, if indeed we receive a new part that is not defective.

Everyone I dealt with at the store was completely indifferent to my experience. I can assure you that I did not remove the disc. At this point, I would have saved more money by purchasing a second copy vs. the lost income from time spent dealing with this situation. Considering that the only missing pieces were the disc and the serial number, it seems highly unlikely that the problem relates to an automated packaging process at the manufacturer. This implies that, at some point, someone removed the items and repackaged the box. Unfortunately, since the policy is to simply turn away customers, it is impossible for them to analyze if this is a company wide phenomenon. Even if it is an isolated problem, it should be looked into.

Luckily for me, the software manufacturer also has local stores. I visited them and they immediately, and happily, exchanged the program. This should have been done by Best Buy. Instead, insults and indifference ensued. After contacting the local store, a manager offered me a gift certificate for my troubles. I declined, as my pursuit of this has only to do with principal of the matter, not money.

I also sent a letter to the corporate customer service address. They wrote back and said, When Best Buy sells a new, factory-sealed product, this is precisely how the manufacturer represented that product to use. Best Buy employees do not have a way of repackaging products that come sealed by the manufacturer. If a customer finds the incorrect make and/or model product inside a factory-sealed package (or if all or part of a factory-sealed product is missing), Best Buy feels that the manufacturer is in a better position to address such incidents. I was glad to read that (the manufacturer) replaced their software that was improperly packaged.

I ask for you to take a moment and reflect on how their companys policy would seem from a customers point of view: Best Buy will sell you an empty box for $200, and not care.? I also ask you to consider the possibility that the product was not factory sealed when it was sold to me. Again, the only things missing were the disc and serial number. This does not point to a manufacturing malfunction. If, as they asserted, the product was not opened and resealed by someone associated with Best Buy, I ask you consider that another customer could have bought the product, removed the contents, resealed the box, and retuned it. It took me under a minute to find the tools and instructions on how to repackage software on the internet. When a factory seal consists of only shrink-wrap, there is very little seal at all. I think it would be prudent for them to reexamine their definition of Factory Sealed. I can understand if a television remote, an instruction manual, or some other miscellaneous accessory were missing, Best Buy would see it fit to redirect the customer to the manufacturer.

However, when the entire product is missing, Best Buy should step in and sort things out on behalf of the customer. I feel they do share responsibility as the reseller. Luckily for me, the manufacturer was one that frequently ranks high in customer service. Had it originated from any other company, the exchange would have been vastly more complicated and time consuming.

Best Buy has already lost a substantial purchase from me. A simple, Were sorry to hear about your experience with our company.? would have gone a lot further than a copy of the company policy. I hope that someone at Best Buy will look closer at my experience this time, and will try to find ways, if only for their own sake sake, to prevent similar experiences from happening in the future.

I immediately went to Best Buy on 5/2/08 advise them of my findings and exchange the camera. To my disappointment the above named individuals that I have named, one being a manager, informed me that the camera had physical damage,a nd he would not be able to exchange it or give me a refund. It was implied that I created the damage. To further complicate matters, the serial number on the carton did not match the serial number on the camera.

They again implied that I bought another camera and switched the damage one with it, and returned the damaged one. Both individuals informed me that they will send the camers out for service because I had purchased a 2 year protection plan, but they could not guarantee it would be fixed since the serial numbers were different.

I got no satisfaction from both individuals, and do not know the status of the repairs. They said if the manufacturer would not repair it, then it would be returned to me, and i would be stuck with it as is. I can not get an exchange, refund or store credit. I have never experienced anything so ludicrous in my life. I have bought appliances, furniture, housewares, some very expensive, and have never had a problem in getting an issue resolved resolved, if there was ever a problem. I have questioned family and friends, and they too confirm that they have never heard of a policy such as the one that Best Buy has

I am uncertain as to the outcome of my camera that was returned to the manufacturer. if it will not be repaired because of the discrepancy with the serial numbers, then I am stuck with a damaged $180.00 camera, which will incur additional expenses to me for the missing power cord.

We have received 2 visits, the first technician said he needed to order parts, weeks went by and they said that they couldn't tell us how long it would be before they could come fix it, but that when the parts arrived they would then schedule an appointment. After many weeks a second technician came by just to say that he had one part but not the 2nd one. We have talked to several managers at all of these places, we have yet to hear from someone who will take responsibility and do what needs to be done. We have talked to Dawn, Josh & Jeff, all claiming to be managers but they cannot release their last name.

Everyone in this household has had to miss several hours of work because we are trying everything in our power to talk to someone who can further assist us with this matter. I've contacted a lawyer who sent a letter a week ago and gave best buy 10 days to contact us, but we have yet to hear from them. We also contacted the Better Business Bureau and Drew Schreiber responded with the following: Thank you for taking the time to contact the Best Buy corporate office through the Better Business Bureau concerning your washer repair. I was disappointed to read we did not meet your expectations when you contacted our In-Home Service Department. I apologize if the representatives you spoke with were unhelpful. In looking into this matter I contacted our In-Home Service Department and they advised me that the part was shipped and will be arriving to the service center on 4/25/08. Once received, the service center will contact you to schedule the part install. At this time you do not qualify for a replacement under the terms and conditions of the Performance Service Plan (PSP). The PSP states that you will need 3 completed qualified repairs with a 4th pending qualified repair. We will not be able to replace the washer. Still, I am sorry for any inconvenience this experience may have been for you. Thank you again for contacting Best Buy to share your concerns regarding your washer repair. Your feedback will help us build a better customer experience for all our customers. We appreciate your patronage and hope you will let us know of any future questions.

I called Mr. Schreiber, on 4/30/08 no one knew who he was and after 2 hours on the phone i was thrown in his voicemail, left a long message and he has not bottered calling back, however we did receive a call saying it would be fixed on 05/01/08, and we immediately called back to confirm, we don't want to miss another day for nothing, and after asking the representative if they had the part, they simply said, we need to cancel the appointment, we have not received the part.

Well it it now 05/05/2008, haven't heard back from Mr. Schreiber or anyone at best buy, talked to Tina Foley today at Consumer Relations today, same thing, i'll hear back from someone. After 5 months, multiple missed days at work, multiple trips to the laundremat, multiple hours on the phone with helpless people, supervisors, lawyer and multiple complaints through this site BBB and others, I have yet to find a way to have them do what they said they would when i purchased the extended warranty and that is simply fix it when it's broken. Simple.

Came back the next day and the rules then changed. Now we could only get a compareable model. I didnt except that so I then went to a different best buy and they they first said that I could find a tv that was price comparable, found one...oh wait now the manager said that they can only give me this Panasonic 42 720p display tv. The thing that I dont think is right is the first tv cost me 2500 and it was 1080p display. A lemon I guess, because other persons tvs last forever. So then I walked home with an worst tv. But of course they complain that it was better. Not true, cant be. Is there something I can do?

Why should I have to patch a refrigerator, purchased new for $1000.00+(without any obvious defects at the time of purchase). I find it difficult to believe that Whirpool won't stand behind their product or that Best Buy would 'flip' this off as non-mechanical not covered, not so much as offering to NOTIFY Whirlpool of the 'defective product'. I have purchased only Whirlpool major appliances since 1989 and am dissappointed to know that I will have to take my business elsewhere if they are unable to RECTIFY this problem.

I purchased an extended warranty in 2000, I extended the warranty in 2005 and I am wondering why bother to extend the warranty again if/when the cracking proceeds to further deteriorate the appearance and performance.

Now Best Buy says remainder of warranty is voided. It also happens that the third time being serviced this device is supposed to be replaced under a no-lemon policy. This camera has a re-occurring chronic problem that has never been fixed from day one despite many attempts. That should be classified as a lemon regardless if the case has wear and tear.

Need replacement

I returned the product in all its packaging with the original receipt to the nearest best buy in Riverside, CA. I was told I needed to return it to the store of purchase. I was told this by Janelle who introduced herself as the store manager. I asked her to put it in writing why she was not able to exchange the product. She did sign my receipt. I called the 800 # for customer service en route and described the situation. They suggested returning it to the store where it was purchased. I returned to the mira loma store where I talked to Brandon who identified himself as acting store manager. He told me it was company policy to not refund the product and it was my problem and not the stores. He said the store would contact Western Digital on my behalf and if he got a product returned he would be able to do more but until then. I suggested to him Best Buy has sold me a product other than what it was advertised as and suspected this was illegal. He assured me it was not. I left my number to be contacted when he hears back from western digital.

239.99 for product + 7.75% sales tax ~ 20 miles of driving- ( gas and mileage) ~ 2 hours of personal time ( I bill $1000/12 hour day- 83.33/hr) ~ 1 hour of cell phone time

we have lost 7 days of pays and have had many embarassing moments, recently when 20 friends and family came over to watch the superbowl the tv went out in the 4th quarter. teresa a supervisor at best buy told us that this is how best buy operates. they jerk you around until the warranty expires the warranty will expire in 4 months.

Both Best Buy and ATS failed to replace what they had broken. Best Buy said I had to make a claim with their sub-contractor and also that they are not responsible for service as part of the extended warranty. So watch out if you have a service call since they cna send bulls into the china shop and not feel reponsible for the consequences.

I have to buy a new IR sensor for $120. Also, I have spent hours with Best Buy and ATS on the problem (opportunity cost).

Both Best Buy and ATS failed to replace what they had broken. Best Buy said I had to make a claim with their sub-contractor and also that they are not responsible for service as part of the extended warranty. So watch out if you have a service call since they cna send bulls into the china shop and not feel reponsible for the consequences.

I have to buy a new IR sensor for $120. Also, I have spent hours with Best Buy and ATS on the problem (opportunity cost).

I argued with them telling them that the camera works fine and that all it needs is to have the button replaced. They told me that they wouldn't do any work on the camera if they found anything else wrong with the camera that wasn't covered that that would void my warranty. So I disputed this calling the store manager which said that said it was out of his hands. Once the service renders something unrepairable there is nothing he could do about it. I asked him if he could look at the pictures that were emailed to me. He took a look and agreed that it wasn't sand dammage and that it appeared that the camera hadn't been looked at. He made some calls and when he got back to me all of a sudden he didn't want anymore to do with it. I think maybe he got in trouble for trying to help me.

He gave me the corporate number for me to talk to the upper management. I spoke with them and they also agreed with me and when they looked into it suddenly they say Oh yea this is sand damage I've seen this before. So I told them to send the camera back asap fearing that they were going to do something to my camera to prove their point. I went to the store to pick it up when it came in I'm looking at it and this [person] grabs it out of my hand and tells me I have to sign first not excuse me sir could you sign this? I asked where my warranty was because they told me I had to send that in with the camera. Oh he says they keep that now I have no proof that I have a warranty.

I had to argue for a while to get a new copy because he was saying it didn't matter because the camera is no longer covered anyway. After all of this I got back home and called corporate management and asked if I had someone else look at the camera and find them wrong would it still be covered. They agreed but if anything else was wrong that wasn't covered that nothing would be covered. So I had enough of this and I called Nikon they told me to send it in. I sent it in and not only did they replace the button but they cleaned the paint off for me at no cost. I had my camera back in a week. Best Buy had it for a week and then contacted me to tell me that they couldn't fix it and took another week to get it back to me.

My advice to all that are reading this don't take your product to best buy go right to the manufacturer it is an extended manufacturers warranty and they will honor it. Better yet don't even give Best Buy the business.

Once again puzzled I asked the rep that one of my friends had bought it for 350$ just an hour back. The rep told me You will have to talk to my manager about that, I figured there was something fishy here. I believe store managers are supposed to be courteous and address the buyers questions in a honest and well mannered way. But to be very frank, his mannerism was nothing close to it. Being very disappointed (not for the price but his attitude), I left the store thinking of the way I was humiliated in a store that had a good reputation among many.

Later that day I called my friends to ask about their experience at BB when they went to purchase the same product, couple of them got it for the same price 350$ and when when my colleagues dropped in with my friend who had already purchased one, it was the same manager who said SORRY, we are not going to sell you this product, as you are accompanying a person who already bought this product.... It may be the second piece for him..... Its just one per head.....

Finally after a bitter arguement with the manager they had to leave the store without the buy. If I knew all this before going to the store I wouldnt have wasted my time and embarrased myself. I think BB at this location needs a revamp of their CS and educate their reps how to treat and talk to a customer. I am not saying they should treat you like RICHE RICH but atleast humanly by being a little polite and courteous. Hope I am not being too unrealistic in my ask.

THINGS I'M STILL PUZZLED ABOUT 1. Why was I asked to wait at CS Centet instead of handing me the piece at the laptop section? 2. What could have been the conversation with the reps while I was waiting at the CS center? 3. All 3 of us having a bad experience are Asians, is this Racism? I have not experienced this in another BB. 4. Are reps in BB given training and are they certified in customer service? 5. Can the price of products change every hour at stores?

Best Buy would not refund my purchase because it was past the 30 day return policy. I discussed this issue with both the appliance and service managers but they would not replace my unit unless I paid the $70. I believe this is a fraudulent way for Best Buy of extract additional money from the consumer. Unfortunately most, if not all, consumers don't realize that appliance manufacturers provide a 1 year parts and labor warranty for their products regardless of the purchase price. If the product fails the manufacturer will repair or replace the product at no cost to the consumer subject to the warranty. Additionally I believe there is no cost to the reseller, in this case Best Buy, because Frigidaire will pay for the processing of the faulty freezer. All Best Buy has to do is receive the bad unit and provide me (the consumer) with the Frigidaire approved replacement.

In my case, as it is in all cases with Frigidaire, Frigidaire sent a letter to Best Buy stating they (Frigidaire) authorized my freezer to be replaced at no cost. I did not ask Best Buy for a different model and I did not ask Best Buy for the unit to be delivered therefore as per the warranty there should be no charge. However Best Buy would not honor the Frigidaire warranty unless I paid them the $70 dollars. This is unfortunate for me in that I had to spend the time with Frigidaire to find another location to exchange my freezer without being charged and I will not find out where that location will be until Tuesday or Wednesday of next week. Worse of all this is unfortunate because, in my opinion, it means that Best Buy is charging many consumers for what is rightfully theirs, as per the manufacturer warranty, when the consumer should not be charged.

The food in my freezer may spoil by the time I find another location to replace the freezer. I will have to drive farther since the Best Buy is only 2-3 miles from my house. However, my complaint is more for the general public than for me. I don't plan to shop at Best Buy again.

Then I talked back to Best Buy Manager and they said they would send A repair person out to replace the lamps. Which he didn't have the lamps and it would be another week without the tv. This is all fine and good for the next 12 months, but then what? Do I have to buy these lamps every year? They cost over $200.00, and that's just for the lamps. this doesn't include the service person. How can a business sell you something and not tell you you are going to have to spend at least $200.00 every year on the tv. I thought a Toshiba TV was a good idea the last one we had lasted over 14 years. But it was never turned off. The only time it was off was when the electric went off. After I told one of my sons about the problem we were having with this tv,he told me he has one sitting at his house that has to have the lamps replaced.

The comsequences of this is my husband is 72 years old and I am 65. I don't think a person should have to endure this stress and worry and phone calls to try and get this fixed. I don't understand how the government or who ever regulates this could let them sell such a problem to the American people. I didn't know anything about all of this. But I sure didn't think I was buying an item that would only last such a short time. When I went in to buy a Tv the only thing I was wondering about was whether to get a 700dpi or a 1080dpi. And as you can see I don't really know anything about this. I want to know if there is someway that this information can be distributed to the general public? There is still freedom of speech isn't there. Can I run an ad in the newspaper?

Had to borrow a computer for my business and pay for the repair. At this date we have a new computer that is not working right and it seems no recourse but to purchase another computer. Thank you.

Went to the store and got a different story. Was offered a cheaper, smaller TV of lesser value, because my TV is no longer sold and that the set they were pointing me to was comparable to my 30 HD set i purchased in 2005. After talking to the manager, who said I must get the person on the phone who told me about the credit amount, I called back to the consumer relations dept. A different person said there was no record of my earlier conversation, and that they were in fact honoring the terms of the PSP agreement. After another 15 minutes of arguement,and speaking to a supervisor was then told would get a gift card in the amount of the difference to cover my inconvenience. I asked why can't they just get the store to give me a TV rather that a gift card, as I no longer wanted any reason to revisit any Best Buy store. No explanation given, and I must wait 2 more weeks to get the gift card.

I was also told I could fix the old TV myself and they would pay me for the parts only, if they complied with the terms of the PSP.The parts are on the manufactures website and availabe for 2 day shipping. Best Buy claims they cannot order directly from the manufacturer. Sounds to me like they were hoping I would pay for the repair and they would get out of the warranty. So, we are with out our HD TV for over 60 days, with Best Buy not the least bit interested in customer service. In fact the consumer affairs person said they did not want the store to have any losses over this. More concerned over store losses than customer losses. NO more Best Buy purchases for us!

8

The frist person that spoke to me was verfy nice but told that he could not do that for me so i asked to speak to his supervisor , but he was very rude and would not even answer my questions and would help me . i paid the whole bill , but i feel that i was disrepected by this man by the name of carlos #4f4. i have been making ny payments on time since i open my best buy acct. and i know that i am only one person and my payment was late but this was mistake and i could not get any help an understanding by associate and i know best buy is a better company that what [their] associate show me he was .

none but i feel that it was wrong thing to do and would not help a customer .

They send a members of the geek squad whitch is a repair team to my home.as soon as they arrived and looked at the TV they informed me that this was a Bad TV was their exect words They said Ms.foster did you purchase extended warranty? Yes was my answer 4 years in addition to the first year that samsung offers free Just to remaind you I have had this TV only for 3 months from the time I bought it and the time they came to my home.make a long story short they said we will report this to the corporate office and they will have your replacement TV ready in 5 business days.

Next thing I get a call in 4 days from another service specialist working for electronics doctor staying that they have ordred a part for the 50 inch plasma TV and they will be coming to my home to fix the TV Strange I was thinking the other guys told me the TV was.not fixxable.so I said how can you order a part for a TV not even knowing what the problem is?and also the Geek squad team already informed me that the TV was not fixxable.their exect words was they don't know what they are talking about Everything can be fixed. I could not belive that people working for same company can say this about co workers but at the same time I said well maybu the TV can be fixed so I said well great this is good news when are you coming to fix my TV?

So we set up time and date and they came over my home with the part. After working on the TV for 20 minutes they said Oh no we have the wrong part so we have to take the TV in our shop and order new parts We will have it ready for you in a week At that point I was upset but I said well I have waithed this long (from first time I reported my TV was not working and they coming to my home)has been total of 2 months So I can be patient and wait couple more days this was on march 18 2008 Till this day April 8 2008 they still have my TV so finnaly after all the calls to best buy corporate office the store where I purchased the TV and no help I went to speak with the general manager at the store and told him that I would like to get my money back or to get a new TV today becouse I have been patient enough I would like to get this resolved. He said there is nothing he can do and I have to contact samsung about this. I said I did not purchased the TV from samsung I did at best buy at your store.he said he doesn't care about this and he can not help me in getting a new TV or refund my money.

So here I aM out of 2800.00 and put of TV. How can Mr weaver be a store manager and not be able to take care of a problem? He said I just came back from vacation and I do not know anything about this which is not true Me and my husband spoke to Mr weaver regarding this before when we first noticed the problem. I have voice mails on my phone from Best Buy corporate Samsung and the people servicing my TV and no one is able to help me saying this TV is not fixable and we can not give you replacement. How about my money my time that I have spend dealing with this issue and still paying Comcast cable bill each month for something I can not use? I can not express how upset I am about this matter.why do I have to call samsung or the service centers to find out how to get this resolved When I did buy the plasma TV at best buy? Would someone please help me? All I want is my money back or new TV I will never use Best buy again and I will also report this to channel 12 and every web site to let people know how to be carefull where they spend their money!

This have resulted in physical and emotional stress also I belive I was discriminated against due to the fact that Iam europian from Greece and English is my second language. I have not been able to sleep for days and also can not attend to my work taking time off to deal with this matter.

That was the end of Jan 08. We haven't seen the TV since. I keep calling and they keep telling the part is on back order. The 3rd backorder due date was yesterday the 7th of April and today they tell me it is still on backorder and not due until May 7th. Of course I have been in contact with the Consumer Affairs division of Mitsubishi and they really want to help me to expidite the order but they need an order number to do it. I have asked so many times for the order number for the part and have never received it. They keep giving me part numbers, service tag numbers ect. No one seems to have an order number. I have asked numerous times for the service store location or phone number so that I can call or just to go pick up the damned thing.

Now guess what... I just 15 minutes ago was informed that it was not at a repair shop but in the posession of a repair Technician. Does this make sense? I have never been given a receipt for my TV. for any of the work done, for the removal of my TV NOTHING. Please help

I know it's a TV but we missed the Superbowl. Mark had surgery on his neck and had to sit on the bed to watch TV which was very uncomfortable. Our 3 yr old plays her learning games on that TV and has not been able to play. Basically our everyday enjoyment, updating on the news. Just our life. I know it sounds pitiful but it is real. Our society does depend on the local news as well as CNN and unfortunately we do depend on learning channels for our children so that we can watch with them and share learning experiences with them. Please help

I would never buy or recommend another LG appliance to anyone. There should be a class action suite against LG for the Fraud they are trying to get away with by selling products that are defective and fail after one year--at an average cost of $1900 for an LG refrigerator, it should last more that 6-12 months.

loss of food (about $300) time and $$$ for numerous phone calls(which got us nowhere)

$200.00 out-of pocket cost to hire a contractor. After 23 days of waiting I had to purchase a more expensive store that I would not purchase if I would go with the model I choose originally.

I still can't believe how irresponsible and unprofessional Best Buy is. If you order a product specifically for a customer who had you order it, then don't you think it should be PUT ASIDE FOR THAT CUSTOMER? That Best Buy associate didn't even seem to be interested in helping us. We now have to wait another week or 2 for them to get another TV for us. So many people warned us about Best Buy. I guess we should have listened to them! I will no longer buy ANYTHING from Best Buy...EVER AGAIN! Best Buy will one day eventually be officially named Worst Buy. It seems that day isn't too far away.

We said we did not want to wait any longer and just wanted the set replaced. They said they could not and that we just needed to wait until 3/16/08 at the latest. On 3/16/08, missing part is still back ordered. Called Best Buy, they will not replace the set because the technician who can authorize the replacement does not work on Sundays. We took the TV back to the store where it was purchased. Same story. It's beyond their control. 3/17/08, 9am Best Buy calls to say the missing part will definitely arrive on Friday, 3/21 and that a tech visit is scheduled for 3/22. 3/17/08, 4pm, I call Best Buy to get a summary of this saga, but first I am told that the missing part will be SHIPPED on Friday and we must WAIT until the part arrives before we can schedule a Tech visit. Tech visit for 3/22/08 is cancelled. During this ordeal, the technician has suggested that we contact the manufacturer and request a replacement. When I ask the store about this, they say that it is within my rights, but contacting the manufacturer will make my 4 year PSP warranty 'null and void'. STILL NO TV.

Mom and dad who have limited mobility do not have a TV for 63 days and counting.

I wanted him to call ATI because I purchased it from Best Buy and they should be the ones to handle this. He wouldn't do it. So in his presence I called their tech support and talked with a technician to see how we resolve this. The technician from ATI told me what happens sometimes is people bring back a product after they have re-shrink wrapped it. I thought yeah thats probably exactly what happened and I asked the Best Buy manager now how is that an impossibility? He couldn't give me an answer. Then the technician told me we could replace it for you if you send it back to us, i thought that's great of ATI to do this but I did need the card for a job I was on. The end of story is I had to buy another card to use that day and hope that ATI will approve the replacement of this video card. I own my own business and can tell you I will never shop at Best Buy again, all this over a $60 video card.

I took the computer back to best buy and they charged me a 15% restocking fee, so they can restock this misadvertised laptop back on their shelf. I returned this computer 03-15-08 and they stated they will be sending me a refund check in the mail, I should receive it in 10 days. Best Buy sold me a falsely advertised product, then still managed to get $67.50 from me to restock this falsely advertised item. The computer was a compaq c751 advertised for $449.99. I hope to receive a check for the $425.24. It should've been for $492.74.

This needs to stop. My customer service experience was a total joke, I felt like I was dealing with a bunch of kids. When I tried to explain the problem, customer service including the manager couldn't even look me in the eye, and got very cocky with me staring at the floor. They wouldn't even look at what all my laptop had on it in front of me. They took the laptop back for about 30 sec, not even long enough to get it turned on and determined I was totally wrong.

I lost $67.50 and got humiliated by a bunch of (kids) running this Best Buy Store. I also lost $100.00 to a technician that created recovery disc for me that I was not told the computer came with. I also burned up about $15.00 worth of gas to return the Laptop. I have about 5 hours into this laptop creating disc and restoring the computer back to it's factory condition. I could've been making money elsewhere instead of dealing with this laptop that I no longer have b/c I returned it.

On top of that I would have to purchase a new ceiling mount ($100) for the newer model. I asked to speak to a manager, Danilo, and what I got from him was this is our policy or we can give you your money back. He mentioned that as technology advances, so do the price of the projectors. So I purchased a product on sale, and now when it comes to take care of a consumer after purchasing a 4-yr service plan, they did not want to take care of me. It felt like he was defending $100 when he is actually losing more than that in myself and others that I will tell about my experience. I asked to have a phone number to escalate this matter, and he gives me 1-888-Best Buy. So I went ahead called the number and spoke to Josh. Josh was pretty much telling me the same thing, so I ask to speak to his supervisor Daniel. When Daniel got on the line it felt like I was the bad guy, and he is not going to do anything for me; and he was the last in line on the chain of command that I could speak too. He ended my call by repeating a rererence number (Ref # 46840394) and wouldn't go further to assist me. I gave up and went back into the store to get my money back. Now I'm being told that I can only get store credit.

I Don't Want To Spend More Money At Best Buy! I gave in and took the store credit of $532 that I'd rather use elsewhere. Taking care of the customer is the last thing Best Buy wants to do--but yet defend $100. After I got home I gave it some thought and remembered that my PSP was for 4 years, and I only was on the plan for 1 1/2 years. What should I do about that?

Bad customer service: I still don't have a projector, and my store credit is not enough for another projector. I have store credit for nothing that I need or want to buy at Best Buy. This took time out of my day and travel expense. I was insulted, embarrassed and upset the rest of the day.

I made another call and got a part--and another call Christmas week '07. I was told because of the holiday that some one would get back to me after the New Year. Four weeks later, no call; so I called them and spoke to Andrew and was told that it was deemed unrepairable and to go to Best Buy and pick out another refrigerator; the delivery would be free since I paid for it the first time. My husband and I went into the store with our confirmation number for the replacement. The customer service person asked if I brought back the old one. I told them no that Andrew said that would be taken out when the new one was brought in. She told me that I would have to PAY for another refrigerator and delivery charge, and when the unit was delivered and the old one taken that my credit card would be refunded. I told them that Andrew said to come down and pick out a new unit and that I would not have to pay for anything. She insisted that this is policy.

I asked to see the store manager, and she called a dept. mgr. who gave me the same answer. Again I asked to speak to the store mgr. They refused to come out and talk to me. Finally, after 15 mins. they agreed to let me order a new unit without paying for it. I asked about the credit and was told the full value of what I paid. The rudeness really upset me, but we decided to look. My husband and I went to the appliance center, and all the really cheap refrigerators were now priced very high. Ours was a fully loaded unit (like a Lexus). These were "pintos". I found a more expensive one and asked if they could do any better on the price and was denied. We left, and I called customer service from home. I spoke to Margie, told her the story, was transferred to Melissa, recited the story (no help from either person); was transferred to Cort (customer service mgr.) who transferred me to Jody at consumer relations. (I recited the story to all of the service people.) Unfortunately, the last call ended in my screaming at Jody because of the rudeness and unwillingness to help me. She finally said that she would issue me a store credit. We argued more, and I hung up on her. Meanwhile, I purchased another refrigerator from someone else and was going to use the credit for a range. I called on 3/13/08 and spoke to Tom, who did try to help; but in the end they would only allow me to pick out a new refrigerator and not put the money toward a range. I have been passed along and told many things. This will be the last time I ever shop in Best Buy.

Since I live 45 mins. from the store, going there and the long phone conversation and waiting for the service professionals was an ordeal and expense. I have estimated about a full week of time, some of it without pay. Now I am out more money and have two refrigerators.

How can they keep $25 restocking fee at their own whim and put me off for 60 days plus, before I get my card and receive the recurring interest on my card as well? How can big business just walk over consumers, and we have no recourse at all?

It has been 3 weeks without a working TV. The 2nd used part has been sent to try to fix the TV, and now they have switched technicians. They can't offer me a time when he will arrive to do the repair. My wife and I have both lost work and may be in jeopardy of a job loss should we be late again. I need help. Thank you.

In order to return the laptop I purchased, based on a warranty that is fraudulent, I must pay a restocking fee of 15%.

I then sent a 30 Day Demand Letter as required under the MGL 93A Consumer Protection laws to the CEO of Best Buy, Richard Schulze. They failed to respond with a good faith offer of settlement within the 30 period and I subsequently filed a claim in Plymouth County District court for trebled damages and all attorney fees. The trial date hasn't been set yet. I'm also actively locating other people in Massachusetts who have been injured as a result of BestBuy's practices and am filing a complaint with the Massachusetts Attorney General.

Damages of $1100.

Additionally, my salesman just stood there like a lump on a log, and said nothing, while I asked him a few basic questions. I asked him about virus protection, and spyware protection. He ended up selling me more protection software which was already loaded in the pc, of which I was unaware. He was just duplicating software already paid for, and pre-installed. I am EXTREMEL angry, frustrated, and disappointed in the pile of junk! How dare HP allow such a pile of non-working parts make it to the customer? This Windows Vista platform and internet explorer DO NOT WORK! These 2 systems are incompatible. I do not expect this stinking system to work me to insanity, rather I should be able to use this system in a normal way, without me wanting to smash my boots right through it. If this thing is not fixed, free of charge, my next stop will be with the Attorneys General office, in Richmond.

I already suffer from EXTREME depression. Putting up with this system and all the problems and delays are causing me to become even more angry and depressed, and is getting worse each day! I have told ALL my co-workers, friends and relatives of the situation, so they can find and purchase different pc system--you know, ONE THAT WORKS!

The email I got from Best Buy today stated that they will no longer look into the case and will not credit my account for the money they charged on an item with a tracking slip that was not signed. This is the worst case of customer service I've seen. I've even spoken to a manager, and no one seems to be able to override whatever is happening with these stupid emails; and no one cares except because when you reply it is a form letter response. I've sent a letter to the Better Business Bureau. I will resend another to Best Buy Corporate for Lisa Eriksson who was 'so happy' that they were able to resolve my issue. (Of course, that was in Feb. before an automated system charged me again in March). I've now contacted UPS and will look into how to file a small claim in court because I want my money for that dvd player that I never got.

Best Buy refuses to return $48.70 for the item (plus $18.00 shipping--if I happen to check my account later and find that they have charged me yet again for that).

The private company finally made it over the following Friday, at which point the fridge had stopped freezing everything. They guy got an error code from my fridge and said he would call back on Monday to let me know what it meant. He never called back. He had told me to just unplug it and plug it back in the next time this happened. One problem: I can't move the thing myself without risking injury. A week later I woke up to find everything frozen again. Once again there was nothing that Best Buy could do to help me, and they scheduled another appointment with this company. I am immensely busy during the week right now and count on being able to stock my fridge on the weekends so that I can eat well during the week. As a result of this ongoing incident, I have lost lots of food and haven't been eating right. This is affecting my performance in my daily life. They told me I could submit a form to their food spoilage department to get financially reimbursed. However, you have to take an inventory of everything, and I just don't have time for that. If I had known how bad the service with the service plan would be, I would have saved the money and hired my own appliance repairman. I am no longer a customer of Best Buy.

I have lost a lot of food, and since I prefer organic food, the economic loss is great. I have wasted a lot of time with this private company trying to get my fridge fixed, which is absolutely invaluable to me. I have been eating mostly processed foods or eating out, which has affected my performance in my daily life because of the health effects. I don't want to leave out the stress that this has been causing me, which is also affecting my performance. Now I have to go out to buy a little refrigerator until this one is finally fixed, so that is more money and time I don't really have to spend.

Best Buy said they were not responsible because there was no sticker on the box saying it had been opened previously, and there was no indication it had been dropped while it was in the box. They were not very sympathetic and basically insinuated that it must have been something I'd done, or it was just a defective TV and was not their problem. The manager offered to sell me the same TV at employee cost (only an additional $220 for me to pay). Of course, I declined his offer! His only other suggestion was for me to contact Samsung directly to see if they would do anything for me.

I am out $279, and all I have is a damaged, nonfunctioning TV. I spent over an hour at Best Buy trying to get the matter resolved. It was very frustrating for me and emotionally draining. I feel like I've been robbed.

He said he would have someone call me by 9:00 this morning to let me know if it was possible to come out on a Saturday, but of course I never received a call. This is very poor customer service. First I was told I had an appointment, and then there was no record of it, and then was told someone would call me and they never did. I am beginning to get the feeling they are trying to get out fixing my washing machine.

I am stuck with a product I will never activate or use. I will never buy anything from Best Buy again and will recommend the same to everyone I know...which I have done several times. I also count this as a strike against Sirius satellite radio.

This cost fuel at $3.00 a gal. Laundromat 10 miles away. Plus $2.00 a load to wash and we wash 12-15 loads a week. Warranty cost $129.00.

I was seriously insulted and offended by his racial remark.

He refused to make good on what they told us. He held a pompous attitude, and said he is not that kind of manager. he doesn't train. He just stood there stoically and kept saying, call the 800 number. He said I could get back the prorated unused portion of the warranty if I wanted to cancel. I said, "So you guys will take the money when we buy it, but when there is a problem you just say, 'call the 800 number?'" He replied, "Call the 800 number". I felt like they were laughing when we walked out.

We lost out on our mp3 that quit working that is not covered by the warranty we had purchased.

OK, I'm told within yet another week someone else will come out and fine tune the television as this Guy obviously knows little about his job. Here comes the good part: after about 2 hours of working on the TV he decides to put the back panel on and tips the TV (150Plus LBS) forward to replace screws. The TV falls forward onto my Dining room table. It crushes it, takes out a Tape deck, my child's school pictures , and ruins the TV set and several other little things. He turns and smiles at me and says, "Looks like your getting a new TV." It's still not over yet. He tells me just call 1800 bestbuy and they will take care of everything. Oh yea they took care of me - with the same rudeness they treated me with the month and a half I called to get the guy out to my house in the first place. They had the nerve to tell me, "DUE to conflicting stories they will not replace my television" ..let alone the other items destroyed.

I wanted to talk to a District or Regional manager but neither were there. Corporate (1800BestBuy) nor the store manager would give me any contact information. They called me a liar, saying I had the TV on a cracked table. The table the tech put the TV on was part of a 5 thousand dollar dining room set, solid wood, but take a 150 lb plus of dead weight and drop it in the center of this table and it's gonna break. I happenedd to have his cell phone number on hand from him calling every week pushing his appointment further and it was also on the huge box that the new Picture tube was in (that I had to help carry in the house and he left the old stuff behind).

This is a giant mess. No matter who I called or spoke to in person, not a single person said they would take care of this problem. One more thing. The service tech told me when I called him He didn't tell his manager I put the TV on a cracked Table, he told me that is how BestBuy works. They will try every way not to pay for there mistakes. I recalled him telling me I would get a new TV and he didn't mention that I would have to pay for it. ALL in ALL I will never spend another cent of my money at BestBuy. They run the worst business I have ever dealt with in my life and treated me like a dog. Very Demeaning people talked to me. If you ever have to call don't bother asking for a supervisor. I called 20 times the same department got a different (supervisor) each time. I think they just laugh and hand the phone to the person next to them.

I've lost thousands of dollars in damage and loss of personal items.

He has used many iTunes cards successfully, and certainly knows how to access them online. He did not want to download the tunes on our computer in Ohio, so after returning to college he attempted to use his card. The card issued the statement that it had not been activated.

He was in West Virginia, and the receipt (which we had) was in Ohio. The next time he came home we returned the card, so the store could properly activate it, but the store manager said the receipt was dated beyond their return policy date and nothing could be done.

We paid the store $25 for services that we DID NOT RECEIVE and they would DO NOTHING to correct the problem.

Last night I had a message to call the repair place Best Buy sent my computer to, they said that I would have to pay a minimum of $259 to have everything transferred from my old hard drive to the new one. I told them that I wasn't going to do that and asked them to mail me back my old hard drive and I would pay shipping and handling, which they refused to do. They said that they were going to destroy the hard drive if I wasn't going to pay the $259.

First question I have is why wasn't this cost told to me up front? Second question is why won't they send me my old hard drive and are they going to be responsible for any identity theft that may occur from someone on their end getting personal info from my hard drive.

I am epileptic and tried to resolved the issue with their Consumer Relations department only to be played off like an idiot. I then went into 3 back to back seizures from the stress. I had to pay $ 30.00 to place a stop payment on my check, and finally have $20.00 in gasoline down the drain.

I have burned up more than $50 worth of gas driving to and from the Best Buy Store 419 in order to bring the laptop for service. I've lost hours of professional time (installing Ubuntu, VMWare, and other open source software) needed to do my technical support job at. Every time I'm without my Linux and VMWare environment, I cannot effectively walk a customer through a difficult support case. I've had to hire a psychotherapist to help me deal with the stress of this ordeal.

Upset and disappointed, I planned to go to Best Buy and see about the replacement. In the days following there is an article in the newspaper that Sony was recalling many of their cameras; my camera was one of them listed. I called the number listed and arranged for the camera to be shipped out for the recall to be fixed. On 10/31/05 my camera is sent back to me from the Sony Laredo Repair Center stating that the mounted C Board, System I203 , and Micorphone G125 was repaired. I was thrilled that my camera was supposedly fixed.

During the year ahead the camera sometimes worked, but for the most part only took blurry pictures. I gave up, but everyone told me that I should go back to Best Buy and have them replace. After all, the camera was already considered unrepairable. On 12/15/07 I went to Best Buy in West Nyack, N.Y., and the Geek Squad Dept. explained to me that it didn't matter that the camera was unrepairable; I had to send it back to their repair center four times before they would replace. So I had the man send it out. On 1/11/2008 Best Buy states that they replaced the Optic Lens and that the camera is fixed. They don't let me take the camera without signing the document that states they in fact fixed the camera. I take the camera home, and it continues to take blurry pictures. On 2/15/08 I go to Best Buy in Paramus, N.J. and have them return the camera again to their repair center. I am now waiting for my camera.The problem is that although an authorized repair center has already declared the camera to be unrepairable, the store continues to claim that they are fixing the problem. My warranty is up on 4/28/08. I WANT the camera replaced, because it is obvious that this camera cannot be repaired. HELP! I feel that this four-year plan that Best Buy offers is a scam, and I'd like this camera replaced.

Then he said if I bought 2 cameras that day, he would give me the same price. I told him that my wife's birthday was in May, and I wasn't prepared to buy 2 that day, he again chuckled and said, "Oh well". I told him that I had found the camera at another store for $629, and he agreed to price match that store. But when I got to the register, they wouldn't let me use the 12% off coupon. When I called their customer support line, they said that the acting manager was trying to work with me because he would let me buy 2 cameras at that time for the price Jamahal promised, but I feel like that is like holding me hostage by making me make a purchase that I wasn't financially prepared to make.

This ruined my birthday and has resulted in Best Buy loosing a long time customer. I have made in the past year alone, over $3000 in purchases from Best Buy. 2 computers, an XBox, multiple games, controlers, movies etc. and I will never go back there again. Congratulations Best Buy, on setting an all time high in lows for customer service.

Noise/vibration continued. Dec. 21, '07, called Best Buy again for service and asked to speak with supervisor. From 9 a.m. to 10:42 a.m., I was transferred from person to person repeatedly, and never spoke with a supervisor. Scheduled another service call. Second technician arrived acknowledged loud noise/vibration during spin cycle. On his report he wrote, Found normal operation. Instruct cust to only do like loads. Jeans with jeans and towels with towels. Light Garments with light garments to keep washer from going off balance.

First I was told when I got to store that I could not use the coupon because it was a prior purchase. Then I was told that I could not use it because of the price I had already paid. The coupon said "not off other offers". I did not get the name of the person who ok'd the coupon on the phone.

When I picked up the computer it turned on, but the mouse arrow does not move. Thus not being able to do anything. It's like frozen. I explained to the technician that the computer did not have that problem when I first took it in for the fan repair. He remembered that the computer was working properly. Again I left the computer.They were going to check it out. Several days later Best Buy called to pick up the computer. The Computer still has the same problem. The only way they will fix it is if I dish out $169.00.

Now the washing machine is broken again February 14, 2008, and it will be 3 weeks before they can send a technician. We purchased a 5-year Performance Service Plans with each appliance. I am very dissatisfied with LG products and with Best Buy Service Department. I would not recommend LG or Best Buy to anyone and will never purchase another LG product or anything from Best Buy.

We've had the inconvenience of cleaning up ice off the floor all the time, no lights on microwave (purchased an under the cabinet light and installed it near by), and the laundromat is not close by and not the most sanitary place I have ever been in.

I placed a call early in January 2008 to have my 52" HDTV looked at once again. Called Best Buy, and the earliest they could come was January 25. So Jan. 25 comes and the service guy is in the house less than 10 minutes, and says that I need a new power cord for the TV. And the last guy should have put the order in when he came last time, instead of just wriggling the wire. Now this last service guy said he would put in the order for the new part. Here it is February 13th and still no TV. The part has been on back order since the 28th of January. And Best Buy has yet to even try to make a customer happy, and now its going on two months with no TV. I couldn't enjoy the Super Bowl. Now instead of referring people to Best Buy, I send them away.

At this point I'm upset and questioning why are we doing so much to fix a NEW television. I spoke to a supervisor and requested a new television. I was told NO. I was then informed that Best Buy had to deem the television unrepairable. My complaint and questions seem to anger the people I spoke to. At this point no remedy has been rendered. The television picture is fuzzy. I'm so disappointed in Best Buy. I have been a long time customer and can easily say that every electronic item in my home came from Best Buy with an additional service warranty. This is the first time I ever had to use their service warranty, and it saddens me to know that the security I had felt wasn't real.

So we went back and traded for a HP printer that was supposed to work. More hours spent trying to install it, but the e-machine did not recognize it. When I called Best Buy, they told me in no uncertain terms that help over the phone would cost $99, and help in person would cost $159 (originally they said $99). Finally, we took the computer and printer in to Best Buy's Geek Squad, and their rep (Jesse Brown--the only civil person we dealt with) told us he had had the same problem with this e-machine before. He did upgrade us to an Acer machine.

My son-in-law wasted approx. 8 hours trying to install an e-machine/printer that was not do-able. Best Buy would offer NO help over the phone. All help is offered at a cost, even though equipment was just purchased. Finally, they continue to sell this e-machine to other customers with upgraded printers even though they realize it is not workable.

On February 6, I received a call that the technician had an emergency, and the service call would have to be re-scheduled to February 12, 2008 (today). Today I called Best Buy Service because I had not heard from the technician, and I am informed that I have to be rescheduled. The next available service appointment is February 29th! I paid $431.25 for this service contract, and my television has not worked properly for over six (6) months, and is out completely now. This is not acceptable, and I am furious.

I have paid for a service that is not provided.

When I returned, another employee managed to be easier to talk to. He said he'd encountered the same problem and sold me the really high end gold connectors, which did absolutely nothing. I returned yet again but they would not take back the costly connectors, since the package had been opened. I had been a loyal customer and had tried all of the fixes Best Buy proposed but ended up with a surround sound system that hasn't worked properly since day one. I've learned that this store is seldom the best buy and will never purchase another product from them.

The unit cost several hundred dollars and it has never worked as it should.

My husband returned to the store with the same problem as in previous trips, and once again it was sent out for repair. My husband received the computer in mid-January, and within a couple weeks the computer crashed again. Best Buy once again sent it out, and this time the mother board and hard drive were replaced. My husband (February 8th) was contacted and told that the computer was in and working. My husband picked up the computer today, February 9th, and brought it home. Within 3 minutes of plugging it in and turning it on, the computer was doing the same as in previous complaints to the store. I tried repeatedly to get a copy of the store's return policy, only to be given the policy on the extended warranty that they wanted me to buy. I should not have to use an extended warranty on something that was bought as new and never worked in the first place, and I told them so much as that.

The computer is with the Geek Squad at Best Buy, and I am waiting to see if they will fix it. I am afraid the warranty is going to run out before it is fixed, and I will be stuck with a computer that was never able to be used.

Instead of checking what I told them, they preferred to call me a thief and a liar. I am a computer engineer / consultant and I know people and computers makes mistakes. They could have checked their inventory or even the video tapes from security to see I was not lying but they chose to insist I was lying. So I am contacting an attorney to see what my options are, I do not like being called a liar and thief by any person or machine. I wasted more than 3 hours of my time which I bill at $120.00+ an hour, plus gas and embarrassment. I will at a minimum be filing a small claims suit against the managers of store #292 & 295 by the end of the week.

Store # 295 manager is Chris Palmer, and store number 292 manager only gave me her initials, but I will find out who she is. I have my proof, and I cannot wait to see Best Buy in court. This could have been a simple transaction, but their managers chose to assume everyone is a thief or a liar. We will let the courts decide who is what. Thanks for your time, and I will see Chris Palmer and the other manager soon. This is what happened, and what I sent this information, also, to their customer service. I have not heard from them.

The consequences that were incurred were having to stay home all day on a busy day during the week (some of us work). The window they gave me was between 8 am and 4pm so I couldn't really do my job that day. That is money out my kids' pockets.

The company replaced the screen and did not even bother to inspect the picture before sending it back. I had to call Best Buy and get another authorization # for this company to try and fix it a second time. Best Buy sent one of their technicians out to inspect the TV. Their inspector said that it was the tubes that were going bad and could be repaired on site and not be removed from my house, but he could not replace them because the company that originally tried to fix it would have to do the repair. A.T.S. refuses to fix the TV on site and said that if it was the tubes that were going bad it would take at least 1 month to repair. I called Best Buys Corporate headquarters and informed them that I did not want these people try to repair my TV again, they told me that they did not care about who I thought should fix it, their policy is their policy. This statement comes from the highest person. I will never purchase anything from this company that does not care 1 bit about its customers.

I called their customer service line to complain, which in turn called Ms. Black the store manager. They stated there was nothing they could do as the store manager states you damaged the TV. They suggested I call the manufacturer. Samsung representative was bewildered as to why they would not take it back. He stated that most store will take back such items and return to the manufacturer who would replace that item. This is an outrage. I feel that this company should be forced to change their policy or shut it's doors. To have a policy as strict as theirs, every box should be opened and product examined before leaving the store. I asked for the district manager's name and phone number and the store refused to give me this information.

We don't have money to throw away, we spent $367.49 on a broken TV.

It was as if they purposely put an attractive price to lure customers to the store, but they don't actually have the product available. Also, the manager told me that more products will be coming, but the arrival is not guaranteed within the week, therefore he said it might not be the same price. I felt like they put nice price info just to bait customers, but when customers try to ask some questions--hey, there are rude managers there. I will never go to that store again.

This was a bonus for us to be able to travel with the laptop since my husband 's retirement. It has been disappointing that Best Buy AND HP are not able to fix what I consider to be their shortcomings.

Josh at our local Best Buy said the life of the lamp is more like 3,000 hrs., and if their tech did not find anything wrong with it then it would be up to JVC to pay for a certified JVC tech to diagnose my TV. Why did I pay for a service contract if Best Buy can't seem to find anything? It sounds to me like they are parts changers waiting for my service plan to run out. They did not want to contact JVC over my problem. I was told to contact JVC because they see no problem with the lamp lasting so few hours.

I've been unable to view my TV since Aug.

However, the repair people (I do not know if they were Best Buy or Hoover people) could not duplicate the problem I had experienced twice, so they shipped the steam cleaner back to Best Buy, not repaired. Best Buy informed me that I would have to pay $34.95 to retrieve my steam cleaner since there was no repair. Best Buy's policy says it can resell the steam cleaner if I do not pay the retrieval fee within 30 days. I have lost $170.71, plus $34.95, for a steam cleaner that only worked once.

When January 21 passed, I called again only to be told that the part had yet to come in. Now I am angry. I asked her who she got the part from and she told me. THIS IS WHERE EVERYONE SHOULD PAY ATTENTION! She told me that she was sent out to repair TV's from a company called N.E.W. Corp, and that they were the middleman between Best Buy and the repair facility. It was N.E.W. Corp that was unable to obtain the parts that I had 'discovered'. This leads me to one of two possible conclusions: 1) No one at N.E.W. can use the internet OR 2) they cannot get the 'proper' cost break from their supplier to make it profitable for them to purchase the part that they had promised to service in the PSP. I know of no other outcome.

HOWEVER, IF YOU HAVE A PROBLEM WITH a BEST BUY IN HOME PSP, YOU CAN CONTACT N.E.W. YOURSELF. HERE ARE THE PHONE NUMBERS AND EMAIL ADDRESSES YOU WILL NEED. (https://www.newcorp.com/service_providers/service_repair_contacts.html) ENJOY! As for me I am contemplating getting an attorney, Mitsubishi (because this does not make their products look good), and various state and federal consumer protection agencies. Local TV consumer news shows eat this stuff up, also! Good luck to all, and I will let you know the outcome of this fiasco that could have been so easily handled.

In any case, the manager, Joanna Dempsey, did not want me to return the computer. She spoke to me and asked me what she could do to have me keep the computers. I explained to her about the battery on my Toshiba really not lasting long and she said that she would give me another battery, which she did. She further explained that the computer I purchased for my son had slow RAM or something to that effect. She said that if I purchased addition RAM it would help. So I purchased the additional RAM, one gig of RAM. The manager Joanna Dempsey asked me if I wanted to purchase any additional warranties on the computers. I told her no. We talked about it a little longer and since my computer, the Toshiba, was floor model I decided to purchase a 1 year warranty that would protect the computer from any unintentional damage.

In January 20, 2008 an incident occurred and a drink fell on my computer. I called Best Buy immediately and they said to bring the computer in. I went to the Geek Squad and explained what happened to the technician. He said it was covered under the plan I purchased. He proceeded to do the paper work, he asked me to look the form over and sign it. After looking over the form I noticed that the brand name of the computer listed on the form was Gateway. I told the Geek Squad technician that was the wrong computer. He said that the warranty was listed associated with the Gateway computer. I spoke to a few people including the manager on duty at that time that there was an obvious error on the customer service agents part who rung up my purchase. She applied the plan to the wrong computer. I have called Best Buy and was told that there is nothing that can be done. I am writing because I have been a loyal Best Buy shopper. My fiancee and I have spent more than $5000.00 in Best Buy in 2007 and I am flabbergasted at how I am being treated as a customer. I now do not have a computer due to this incident. I am hoping that Best Buy will help me resolve this matter.

This past Sunday my son took it back to Best Buy and was told we needed a voucher and to call the customer service dept. to have one issued. I spent 2 1/2 hrs on the phone and talked to 6 different people. I called the store manage today, January 23, 2008, and was told there was nothing they could do. So my warranty is worth nothing, my television is worthless. Best Buy talked me into the warranty which I didn't want, and then don't stand behind it or their own products. I am disabled senior citizen living on a fixed income so I can't go buy a new TV.

I've had to take medicine for my heart because this has had me so upset, and now I am also out $1000.00

When I received the disk I got the run around from Best Buy, and it took over 2 weeks to get it installed. Best Buy continues to sell Acer products even though they know they produce notebooks with fraudulent copies of Microsoft on it. Isn't this a crime? What's the difference between this and Best Buy buying it off the back of a truck? Best Buy personnel call everything a misunderstanding--which I find insulting.

Now tonight my husband went to return a Christmas present that we had gotten from his brother; it was a GPS. When he told me it was from Best Buy I cringed. My husband got to the store, and they said that the item had been opened and they had to charge us a 15% restocking fee. I called my husband's brother who had bought us the GPS and asked him if he had opened it, and he said he had not. I didn't open it either, which means that they sold it that way. Regardless, how dare they want to charge us $50.00 to restock it? We spoke to a manager at the store who was very rude, and he wouldn't budge. Said it was their POLICY. I called 1-888-Bestbuy, and they also wouldn't budge and almost insinuated that I was lying because of course they couldn't have sold the item in a box that had been opened or had a sticker that was removed. So, I didn't get my money back once again. I just want people to be aware.

I'm out about $115. Their computer now cannot read the dollar amount on the in-store credit card.

Financially, the added interest on this purchase will add burden to my finances.

When I did this I was charged a 15% re-stocking fee which I was never warned about by their representative when she advised me on how to go about exchanging the item. This cost me $31.45.

They also said they don't know that the date they have given the men--Feb. 8th--is accurate, and it may take more time. I asked to be connected to the corporate office to file a complaint, and they said they were going to transfer me but hung up. The PSP is definitely not worth the effort.

I feel as though I am being cheated and have had this computer in for repairs for over 4 months. I am a college student and this computer is perhaps more valuable to me than to other people. I have contacted several news agencies with my problem and am awaiting response. The service manager Evan instructed me that if ever a circumstance warrants a replacement, this would be one of them; but he cannot violate the policy and gave me numbers and such to see if I cannot get them to authorize it. Toni didn't care about me and when I asked him to look at it through my eyes, he became so angry that he hung up on me. I have the specific case number and the event is documented. I never raised my voice, but I'm just so tired of being taken advantage of. I will NEVER purchase a notebook from Bestbuy again, or a warranty.

I called to get an update on the status and was told that there was no record of a technician looking at the unit; a new service call would have to be scheduled. A new date for a service visit was scheduled and I had to take another day out of my schedule to accommodate this second visit. The technician never showed up, only to call saying he understood the situation and would be contacting me shortly with additional information. After receiving one phone message from Best Buy Parts department, I was informed my part was on backorder and would be arriving on December 26, 2007. This date came and went.

In the interim I have many numerous calls to Best Buy to try to bring this issue to a resolution was subsequently informed, after being transfered to several departments that the technician would need to make a THIRD visit to verify a part number which he stated was required by Phillips in order to fill the service order to replace the LCD panel. The technician again never showed up.

A supervisor, Chris, told me that the person who told me it would be resent was not telling me the truth, and that this case was being sent to their research department. I was appalled! I asked Chris for his supervisor, and he told me that his supervisor did not come to the phone; and then I asked for my money to be refunded, and he told me NO, I could not have my money refunded. Then I tried to call the corporate office. I talked to Brendan, and all he could tell me was they did not deal with bestbuy.com transactions even though I had had a difficult time retrieving my $25. He reconnected me to Gord, ID #1186606. Gord told me he was the TOP supervisor of BESTBUY.com , there was no one else to talk to. He reiterated what Chris had told me. I asked him for the phone number for the research department; it was denied. I asked him again for a refund; that was denied, and I asked him to resend the card..denied. I do not think it is right that BESTBUY.com can keep my $25 since December 14, not refund it, and keep it while it collects interest in order to correct a mailing situatuion that was their fault, not mine! I cannot get my money back, I cannot get what I payed for, and no one will give a phone number to call....I do not think this is right in our country today. Please help!

I want to warn other consumers that this is not a trustworthy operation, bestbuy.com. And I cannot accept that a corporation can withhold my money for any period of time and not deliver the goods that were purchased!

Other than the stress and time out of my life and schedule that the two months of non service, there is no other economic or physical damage to me. This is a student computer who is not fully able to complete class work.

My son paid cash for the item and has lost the receipt. The store clerks were extremely rude and basically called him a liar because it wouldn't come up in their computer. I was with my son on the day he purchased the item so I know when he bought it.

This is very disappointing to a child that a store does not stand behind their merchandise.

All he did was plug it in, like we did, he never looked inside the TV. How does he really know if there is any internal damage and so what, we bought a damaged TV for $760.

When we complained they were very rude to us and said there was nothing they could do. They suggested to call the toll free Best Buy phone number. Same results. They refused to exchange or give us a refund.

Best Buys keeps my $760 and I am stuck with a broken TV.

I asked Best Buy to switch it out with a new unit. They would not. This is now apparently a discontinued product! I work hard for my money, and I would expect a costly piece of equipment to last longer than a few months. Best Buy and Magnavox have lost a customer. In this billion dollar industry, does anyone care? I DO! Looking for a new DVD player.

The economic damage that resulted was I LOST MY MONEY!!! I paid for something and got nothing. I have a shiney silver thing that has absolutely NO USE AT ALL and it cost me my hard earned money I don't make serveral BILLION a year like these electronic companies do!!!

I am personally out $492 and have a big headache.

I'm going back again and going to demand they do the same (and the item is also now on sale so that's another thing to complain about). I'm fairly sure there is a state law about selling returned items as new down here; Best Buy would appear to be committing fraud at least in that store. You can't take a returned, opened item and sell it as new, especially if you're talking about something like a computer hard drive...good way to toss viruses around. If they're repacking returns and selling them as new, they need to be spanked!

They kept the markdown they normally have to put on returned items that are resold. The longer a returned item sits on the shelf for sale, the more they have to mark it down. So they charged full price for an item they should be marking down steadily because it's an OPEN BOX or customer return.

On December 21st Best Buy said that I was approved for replacement of my television because Zenith is out of business, and that part is no longer available. Today is December 28th, and I called to get conformation number to get replacement on TV and I was told that since Best Buy ordered the part, that order needs to be canceled before a conformation number can be issued. I cannot understand why they would approve a replacement but not issue a conformation number to replace the TV? I cannot understand having to cancel an order for a part that is no longer available? I think they are just trying to jerk me around.

I paid for a television that is now broken with no possible way to fix it. I had to hire an attorney to try to get TV repaired or replaced. I am having my guts eaten out over a stupid television from a company that does not give very good customer service. Every time I call, I am told that I should have a conformation number within 2 days. Now, today I am told that it'll be 2 days for them to cancel order for a part that does not exist. I just don't understand why I cannot get these people to get their stuff together and make a customer happy.

My kids actually pooled their money to pay about $1,200. for this unit. It's worthless at this point. The only option Best Buy offered is to sell us another one at a discount price.

Total cost was just under $900.00 which we are out, not to mention the mental anguish this has caused.

We paid $2,000.00 for this new age TV, and the quality is awful. I will not return to Best Buy.

I contacted Best Buy who again told me there was nothing they could do and that I should retrieve the items from the shipping address. I pointed out that the shipping address is a large, gated apartment complex. I do not know the current resident of the apartment where they have shipped the items. I told Best buy that I will not pay for items that I do not receive to which they have responded that I should read their policy. Their attitude is that "we don't care where we shipped your order, it's your own fault, you should have checked the order more carefully and noticed that the shipping address was different than the billing address." Merry Christmas to me and my two kids whose gifts have gone to a complete stranger.

We have had to spend two afternoons not being able to leave the house because they said they were coming-- only for them to change the time at the very last minute. Best buy does not care about their customers; they just want the money.

I called Best Buy, they sent their guy out, he ordered parts over two months ago. Called last week to check; they said they would return call in 4 business hours. It is now one week later. Now the lady on the phone said Best Buy does not have a tech. They can call someone locally to come and check the set out. Since it is close to the holidays, someone will call by next Friday. HELP!

I called Best Buy and was told they did not have the parts at the store anyway. I went to the store, and miraculously, they did have the correct parts, and they scheduled the delivery team to return the next day to complete the install. I was to be called in the afternoon with a window of time for the install. Receiving no call, I called the store, and they called the warehouse, who had no record of my appointment, and who claimed they had no more slots. I had to call the warehouse myself and argue with the dispatcher to get a time, with a window now of 3 hours today. We will see if this is resolved, but getting this done has been a frustrating and long process, and I will never buy anything from Best Buy. I recommend to everyone to avoid purchasing appliances through Best Buy. Use your local merchants, or other more reliable chains.

Besides 3 weeks worth of laundry that remains undone, and the threat of me having to move these large appliances alone, which is a great liability, no damages yet!

Now I'm stuck with another camcorder... which I don't need.

I have not heard a word since 11/22/07 about the status of parts or when the service tech will be back out. Best Buy will only give you the run around about the Lemon law, but why have a warranty in the first place? Meanwhile, we have had no TV, and we will be going on 6 weeks for a repair that cost me $400 for their PSP plan. Beware of the extended warranty at Best Buy. Do not purchase the PSP, which is the service plan, but buy the PRP, which is their replacement plan, which was not offered to me, but is listed on their website.

So now I am trying to cancel my order. I called the 1888 number, have been on hold for 3 hours, and the lady told me that I need to go into the store. I then went to the store and waited in the line, and when my turn came I told the lady that I wanted to cancel my order. She asked me to wait and called another customer in front of me. Then when she got done with her, she told me that she can't cancel the order because her system was down. Now today I am on hold again with the 1888 number, and GOD only knows what's going to happen.

Loss of money and frustration from dealing with these people!

Best Buy said they would replace my computer with something comparable to the specs on the HP. They no longer had my particular computer, it was discontinued. A refund was totally out of the question as it was passed the 2 week return window. They offered me a Toshiba priced at $1449. That was the only choice I had. I was so sick and tired of dealing with Best Buy in my free time, I decided to take the Toshiba notebook as a replacement. They would not refund any of the difference between the original purchase price of $2250 and current purchase price of $1449. As a matter of fact, the salesgirl was extremely rude, nasty and said, "I'm charging you $800 for a restocking fee. Now, it's an even exchange." I thought that was extremely absurd and unprofessional. I have the actual receipt with that restocking fee charge. It was a fight to the death to get any satisfaction from them. I was without a computer for about 2 months, not to mention all the trips back and forth on my days off. It's a good distance from where I live.

I was extremely disappointed in the way Best Buys' management handled this situation. They acted like they were doing me a big favor. I did get a refund on what was left of the 3 year warranty. Their service plan states, that products, including those within the manufacturer's warranty period, may be replaced with a new or rebuilt comparable product that meets the manufacturer's specifications of the original product, or you will receive a reimbursement (including but not limited to a check, voucher or gift card) in an amount equal to the original product's purchase price at our discretion. At their discretion, that seems so arbitrary to me. What are the laws regarding this? Can they do this?

They also don't tell you at the time of purchase that the product you bought has to go to the service center four times for the same issue before they do a replacement. I was lucky as mine only went out twice for a period of about 2 months. I refused to let them send it back to their service center. I figured if they couldn't get it right after having it for 8 weeks, they weren't ever going to get it right! Bottom line, I will NEVER do business with Best Buy (more like WORST BUY) ever again! It truly was the worst experience I've ever had with such a purchase.

I was made to look like a fool in the middle of the store. I also have PTSD and an anxiety disorder which I go to the VA for treatment. I could have gotten out of control, as the disorder causes me to do this at times, and that is why I stay indoors much, and why the Wii would have been helpful. Thankfully I did not become violent, as I was very angry and felt confused as to why they would not state about the coupon in the flyer. And I think a lot of blame lays on the way Nintendo is dealing with this; they know that their system is very very popular, and they are not doing anything to help. Also, if it is regulated in price, how can people be selling them for $500 on the internet?

Of course the purchaser immediately contacted the credit card company who verified that the card's purchase price was indeed charged to his account. It had not been voided as the manager had boldly stated. After the manager was informed of this, he left to check information on their computer system. Why didn't he do this first? He then returns and informs us that, yes, the card was purchased from them. He was able to tell me who the cashier was, what time the card was sold, who brought the card and what store denied the card. He had the entire history of the card on their computer system. He also told me that there was an activation problem with some cards purchased on that date. I asked to have the card activated or replaced, but they refused.

I was told I had to contact a third party, because Best Buy doesn't actually back the cards that they sell, even though it has their name on it and was sold in their store. After three hours, I am finally told that yes your card will be replaced, but that it will take 10 business days. But what about the item that I needed that day? Well you can purchase it now and come back later and use your gift card. This means I have to spend even more money in a store that doesn't seem to care about its customers. Of course, you can't get your money back from a gift card, even if you are unsatisfied with the process. Gift cards are not a good thing because there are no cash refunds on gift cards.

I needed a laptop that night, so I had to purchase one from somewhere minus my $150 gift card. I still have to use the gift card in their store since it is not redeemable for cash. I was issued a new card 12 days later.

So, I went back to return the computer and they penalized me for restocking, at 15% of the value. The security software I cannot use because of license agreement, the recovery disks I can throw away. I got back $1049. Is that "just"? Is it "just" to sell junk which is not functioning properly? Why was there no recall? Behind me there was a line with people returning the computer having the same problems. I talk with the manager. He says there is nothing he can do. Why would I have to pay restocking fee for something that is Best Buy's fault to accept to sell? I'm very upset and betrayed. Microsoft monopolized the computer sales, and they force customers to buy their experimental junk. It is just unbelievable but true.

I am deprived of $300, can't use the spy or anti-virus software, wasted time and money, and feel betrayed and unfairly treated as a customer.

I will have to spend $1000 or more to fix the TV.

I spent $1000 and still cannot go online.

So far I have been fortunate, no damage has occurred.

Research shows that corrosion includes the dissolution of ceramic materials and can refer to discoloration and weakening of polymers by the sun's ultraviolet light. Most structural alloys corrode merely from exposure to moisture in the air. When I purchased the digital camera and the performance service plan warranty, I was told that if the camera stopped working that it would be either repaired or replaced, and that is what I expect. Unfortunately, the problem remains unresolved.

I have taken 2 days off work to wait for a repair man who did not show up and 1 day for one who did show up but had to order parts that will take anywhere from 5 to 14 days to get. I have asked for some sort of compensation for the time off work, food loss, and having to eat out. Best Buy told me that I needed to take responsibility for the fact that my fridge is broken.... I was also told that Best Buy was not responsible for what their employees do. I have my own business and find it hard to believe that any place can stay in business with this attitude but they seem to be doing fine. I will NEVER shop at Best Buy again!

I have lost over $600.00 worth of food including every thing I bought for a Thanksgiving dinner that I had to find another place to host. I have taken 3 days so far off of work with no pay and have spent a large sum of money ice and eating out. I have been without a refrigerator for almost a month and have no idea how much longer it will be before it is fixed.

The department manager stated that he had the authority to offer substitute product at $99 price but would not do so. The Best Buy web site has changed the availability status of said item from available at most stores to not available Neither the local store management nor Best Buy's national consumer affairs can or will offer any estimated date as to when the product will be available. An Envision corporate customer service rep stated, by phone on 12/3/07, that the model h19w is an exclusive to Best Buy, and that the item is in stock and available for shipment from Envision at this time. The rep volunteered that there was no pending Best Buy order and that the last shipment to Best Buy was before thanksgiving

In being sold out of the product within hours of it's availability, Best Buy's intent to meet reasonable demand for an advertised price is questionable. The apparent failure of Best Buy to reorder available product from it's vendor indicates that they do not intend to honor issued rainchecks in a timely manner. By removing floor models from store locations and changing the online availability status to not available, Best Buy has met it's own definition of ...product is no longer available By refusing to provide or substitute equivilent product at the advertised price, Best Buy has defaulted on the rain check guarantee. By a department manager's suggestion to select from in stock items, Best Buy is actively and knowingly engaging in bait and switch sales tactics, perhaps at a national level.

My kids' hearts were broken, and my trust in Best Buy is destroyed. I'll never shop there again.

I immediately went back to the line and talked to the clerk, and told him he'd given me the wrong information. He checked and said it was the wrong information--was nice about it. They called asst. manager Lou, and he was cold and unconcerned that I'd been given wrong information. He said they assume everyone opens the box. I feel this Lou is incompetent as a manager and should know the actual store policies before he comes to customers with his cocky attitude. The manager Ryan then came and supported Lou and asked me to leave the store. I came there early, I waited my time patiently, I did what I was supposed to do. Best Buy was in the wrong not me. They deceived me on this, and I am not happy about it. I have talked to several people since who told me that Best Buy is famous for giving people the wrong information.

I no longer will do business with Best Buy. They lie and will say anything to get you to purchase while knowing that the info they are giving you is untrue.

I made 3 futile trips to Best Buy to take advantage of their LOWEST PRICE GUARANTEE... I wasted time and gas trying to do so. I would like Best Buy to honor their price match policy.

Apparently, there are no provisions for the unsuspecting cash paying customer who purchases a piece of junk in good faith. I purchased the unit at Circuit City across the street and find myself $800 in the hole instead of $400. I did not apologize for being rude but remain very angry at the treatment. I must wait!

$110 and about eight hours on the phone

Again, I went home, and in the next couple of weeks, it failed off and on. I again went in, now 5 weeks after purchase, and am told I only had 30 days, and they refuse to replace although they admit I may have a defective system. They say the system has to go down and get restored 4 times before anything is done to replace it, even with my extended warranty and insurance package they sold me. I was again sent home with my computer last night, and told to write down the error message on the blue screen before the geek squad can send to HP.

I am unable to finish the semester of my online college course without my properly functioning computer, spent several hours in Best Buy trying to resolve this issue, spent $1300 on a laptop that does not work and am stuck with it after only 5 weeks. I am frustrated and feel helpless, as they will not remedy the situation.

Our part came in, and repair was set up for Nov. 20 with 2-hour window. No one called; I called and was told no service was scheduled. They said four days later was earliest opening. I asked to speak to supervisor Tony who was useless in helping. I took the day off and changed important doctor appointments. They say I must keep the Friday appointment even though I cannot take that day off. It is no wonder why Best Buy loses customers daily. In the last year and a half with all the Best Buy issues, I've lost over 2 weeks of work and have a write-up in my employment file.

I have a $2,500.00 refrigerator that does not work and can only exchange it for same or a higher price model. THIS IS AWFUL!

My husband is legally disabled and has many health issues. The process of this aggrivation did not help as it took me 2 days to calm him down.

I waited for another month before I started making phone calls to Best Buy service cepartment. I was lied to. I was promised that they would determine if the tv should be replaced. I was told that was why the part was never ordered. The part magically arrived yesterday If this is confusing, just try dealing with Best Buy yourself and you will understand.

The extended warranty should have lasted until 12/07, but I was told the extended warranty takes effect on the day of purchase which means I paid for a four year warranty that was actually only covering 2 years.

I paid $2732.12, for the T.V. and the service plan.

I have to miss work and have a TV that doesn't work properly.

While on hold for a supervisor, the manager of the Best Buy came up to me, asked me to put the phones down, and speak to him. He told me there was nothing he could do and asked me to leave the store. I obviously ran out of patience and my temper rose as he started ushering me out of the store. I then in anger screamed.

I lost $175 on a PSP.

I had to stay home from work two days for the vendor to come, and still my TV is not fixed and am paying my cable bill without being able to watch TV.

A tech finally came to my house on 08/27/07, looked at my TV, said he would have to order a part, and when in Best Buy would call to schedule a tech to install the part. On 09/04/07 Best But called, my part was in, and a tech was scheduled to come install the part on 09/06/07. The tech never showed up. A few days later Best Buy left message that my part had not arrived and when it did they would call me. So I waited and waited and Best Buy never called. I called them on 10/22/07, and they said that my part was in and that they could get a tech on 10/24/07. The tech did not show.... I called Best Buy and they said they didn't have a tech available for my area on 10/24/07. I asked them why they didn't tell me this on 10/22/07 and why didn't they call me to notify me about it? And all I got was "I'm very sorry." I even spoke to a Supervisor and all he had to say is "I am very sorry. Someone should be calling you within 4 hours to reschedule." HA HA HA HA! I won't hold my breath, that's for sure. This is the worst service from a company I have ever received!

Don't waste your money on a Best Buy extended warranty unless you plan on waiting 6 weeks or more for them to repair your TV.

I started looking through the Mp3 player files and found an explicit ************ video on it. I was extremely offended at the fact they sold me a used Mp3 player, passed it off as a NEW product and charged me the original price. And they didn't even take the time to look at the content of that Mp3 player before reselling it.

My husband explained that he did not want another game, he wanted his money back. Ms. Attitude explained that it was not their fault the game was defective, it was the manufacturer's fault and therefore there were no other options. My husband became agitated and demanded the manager. Ms. Attitude said you don't have to yell at me (he wasn't yelling) and sauntered off to get the manager. The manager, Eric then came over and asked what was the problem. My husband explained and the manager then proceeded to tell him that he could get another game or a credit and that he didn't appreciate my husband yelling at the clerk and making her feel threatened. I pointed out that no one had yelled, my husband had raised his voice but only because Ms. Attitude couldn't seem to be bothered to tear herself away from the computer to help him.

Eric once again repeated that we could have a credit or another game. My husband once again repeated he wanted his money back. Eric became very snotty and sarcastic and finally after another 10 minutes slammed our money and receipt on the counter and said have a nice evening and huffed away. The worst experience I have EVER had and I will NEVER go back. We have purchased many items there from TV's to laptops and I will never ever go to any of their stores again. All this over a $20.00 game!

I wonder why they take our warranty money also? If we drove a car and has an accident, we insure our cars, should the same principle apply? In this case it is only 10months old and is still under a manufacturers warranty.

Yes, accidents happen, but should I bear a heavy loss? Shouldn't there be a small deductible atleast and the warranty amount we paid to insure us from such accidents? What can a 4-year old do, unnecessarily he has my wrath each day when I think about it, yet he is a beloved child and he is a child in all senses.

I did my own research by calling Toshiba directly and found that technician had misdiagnosed problem and ordered part not needed to correct problem. When tech was contacted, he subsequently spoke to Toshiba and confirmed that another part needed to be ordered to correct problem. As luck would have it, the needed part came in first and the non-essential part was on back order. Best Buy insists that the technician cannot come out and repair the television until all ordered parts are received. The non-essential part has an estimated ship date that is almost one month from the time that I initially called for service.

In the interim, I called about another problem with the television. I was told that the technician cannot come to check on the new problem until the ordered parts come, so that he can do everything at one time.

This makes no sense at all. I am so frustrated with Best Buy and their extended warranty service. I will not recommend the company to anyone. I will tell them that it is Best to Buy someplace else!

The first time I called for service in January, the television simply needed a lamp. The service technician did not carry it on his truck. It took several days to get it ordered. I was completely without the services of my television for approximately a week at that time. I am lucky this time, as the unit is still working - the fan unit just runs constantly (it is supposed to shut off several minutes after the television is turned off).

Time is ticking for the expiration of my service agreement. I am covered but unable to receive service in a timely manner.

I paid $120 over what I had been told would be the final sale price.

Spoke to the young lady at the return desk she informed me that I would have to send it out and that was there policy. I informed her of the above story. She left in a huff and got her manager he came up and informed me that they have had a change in policy and they no longer do in store replacements and I would need to contact the product replacemnet people. It will take them 4 to 6 weeks to fix it.

I called Best Buy who promised to get me a service person within 3 -5 days. After 5 days I called and am told to call the mfg. I explained that the mfg can't help me and that if Best Buy had explained that they would not or could not service my unit I would not have bought it from them.

They promise to take care of it and we do the same circle again. I have yet to hear from a service person.

After not receiving it for a couple of weeks I called back and was told that they had a problem making the gift card. I spoke to a supervisor and he said he would send it right away which he did. I received a store credit card and went to use it and I was told it was not activated and spent an hour speaking with management who cannot make any decisions and now I have to wait 7-10 days for them to activate it. I won’t shop there again.

We did not buy anything and complained to a so-called manager who did not act surprised. I this this was just another Best Buy Bait & Switch