Best Buy Reviews

So I called Best Buy like 12 times since April 23rd. Best buy is giving me the run around. Every time they give me a service date, it is either cancelled or the rep comes and order a part and no one ever comes and fix it. I had two reps came in and ordered the same part and had no idea that the guy came in and ordered the same part. Best buy told me they can't replace the washer cause they need 3 separate service tickets from one service agency, but they gave my services out to 3 different providers so I couldn't really acquire 3 form one place. They told me to call GE and I called GE and they told me best buy should know who they gave their services out to and should replace the machine. Until now, I still have not had anyone come and fix and or replace the machine. I just got off the phone with Best Buy by the way and I had a service settled for today but the service agent said no one can come til Friday. I don't know why best buy offers warranty and service when they don't provide them and as a consumer that pays for this it is unfair. I have just been getting the run around since April.

I can't wash any on my clothes or my families. I had to pay out of pocket to go to the laundromat. I paid for the warranty and no one has come.

We have truly enjoyed this product up until 45 days ago when the system failed to turn on. Since that time, the Geek Squad has been to our house 4 times to diagnose and attempt to restore this product. Unfortunately, they were not successful. I was however impressed with the technicians. Each person was on time, professional and very courteous.

Yesterday, we received a call from the Best Buy stating they had decided to exchange the product rather than fix it. So, per their instructions, I loaded up the set and drove 20 miles to the nearest Best Buy. When I arrived, there was no record of the exchange number, causing the young man in customer service to make phone calls to determine the correct course of action. After several minutes, he returned to the counter and said, "I have some good news and some not so good news. I did clear it up and we will replace your TV, the not so good news is the person on the phone didn't tell you it takes 24 to 48 hours to get this information into the system, so we can't do anything until them", and he said I would need to bring my HDTV back at that time.

I suggested that rather than my hauling the TV back home again, it would be best for him to accept the TV now, since it was Best Buy's fault, I had arrived 24 to 48 hours too soon. He agreed and I left the unit with him. I then asked what the procedure was for replacing my HDTV. He explained that Best Buy would replace it with a comparable TV and the folks in the TV department could help me with that.

I went to the TV department, explained my situation, and ask what TV they would offer to replace my LG. I was shown the Toshiba 37E200U unit that sells for 599.99. This Best Buy store only carried three 37" LCD HDTV's and none of them with the quality and workmanship, I and others have found with companies like LG or Sony. I explained that I had purchased a $1,100 TV and questioned him, that he wanted to replace it with a $600 unit. I was told that the technology today is better than when I bought my unit, so the Toshiba actually had a better picture than my LG. I realize, most likely, an inexpensive no-name house brand LCD HDTV at Wal-Mart might have a better picture' today than any unit had 32 months ago, but what about the reliability, workmanship, customer satisfaction with that manufacturer? I bought, arguably, one of the top two 37" units available at the time. I spent the money to buy the best. Now this young man wanted to offer me a "replacement" unit that did not match those standards.

Purpose of my complaint to Best Buy: I have no interest in any HDTV with the reliability and customer satisfaction rating of Toshiba, which ranked 13th out of 16 in the most recent PC Magazine survey of more than 16,000 responders as to the reliability and service of the top 16 HDTV manufactures. Sony ranked 1st and LG was 2nd. Best Buy needs to provide me with a replacement that is far better than Toshiba. I would never buy one, I will never own one, and such an offer is insulting. I expect a replacement unit manufactured by a company with an overall customer satisfaction/reliability rating as high as LG. Units [they] sell such as Dynex, Toshiba, Insignia and Samsung are not acceptable. [They] only offer one such unit that is acceptable and that is the Sony Bravia model #KDL69EX600. It is currently on sale for $1,079.99 about the same price as my LG. This is the unit I would like to have in exchange. I requested that the conversation to start here, not with a $599.99 Toshiba.

Best Buy's company response. I received the company line from Best Buy that due to technology, the $599 Toshiba had better specs, so it is the model they will offer. Unfortunately specifications say nothing about quality, reliability or customer satisfaction. Specifications are just numbers. Analogy: I bought/owned a BMW, but Best Buy is now offering to replace it with a Chevy, just because the Chevy gets slightly better gas mileage, the Chevy has 2 more doors than the BMW, the Chevy included GPS navigation, while both have four tires, 2 seats, AM/FM/CD player and can go the same speed. Best Buy is right, the Chevy specifications are better than the BMW, but we both now it is an inferior product. I now will have to spend an additional $500.00 to get a product of the same quality as my original purchase from Best Buy. I am most disappointed with Best Buy and their 4 year inferior product replacement offer.

While we are very happy to finally have the use of our washer and dryer and pedestals, the aggravation and lack of communication between time of purchase on April 16th and time of delivery on May 4th, predominantly between Best Buy, their warehouse, and their delivery company, more than overshadowed our pleasure of having all of this finally over with (hopefully!). Thank you, again, for your consideration of our complaint.

On April 29, 2010, at approximately 9 pm, I received a call from Elsa in the Appliance department. She got a call from their delivery service and they still did not have the correct pedestals so they would not be delivering the next day. I insisted on speaking with a manager and got Linda this time, who promised delivery on Monday, May 3rd. On May 3, 2010, the delivery arrived at 5:30 pm with one correct pedestal and one incorrect pedestal. They left the correct one with the promise of returning on either May 4 or 5 with the other correct pedestal and to set up the washer & dryer. On May 4, 2010, I have attempted three calls to store manager Linda, who has not called me back.

In the interim, I have been in email communication with Best Buy's Corporate Customer Relations Department (Derek). We have exchanged no less than 16 emails starting on April 27th through today, May 4th. The latest report is that I now have to wait until May 10th for delivery of the second pedestal and, at this point, I would highly doubt that it will happen! I have to pay the first installment or will acquire late charges from their finance company, HSBC, but I still do not have use of what I'm paying for. This has been the worst purchasing experience of my life and I'm 60 years old.

I still don't have use of my appliances. I'm still waiting for setup and delivery and I'm still waiting for return phone calls. I will now be turning the matter over to you and will also attempt to bring this to the attention of Best Buy's corporate president. After all is said and done, I'm going on each and every blog I can find with this ridiculous experience.

Someone approached my sales person while we were waiting together for register to become available and told him he can not sell because someone purchased it on-line. When I replied it's not possible. He said someone called and placed on hold. When I confronted it's not possible either- said someone purchased it day before and coming to pick it up today. I'm familiar with BestBuy setup and I know it's not true because they have special area where they hold sold items. This iPad was sale-able.

So I asked for manager and manager (Anthony) came. So I asked him to scan that iPad to verify if it's available but his answer was: "I don't have to tell you nothing but to say I don't have iPads anymore". And that was it! So I went with my son to car and called BestBuy Consumer Affairs department at 888 and after 20 minutes was told: "Unfortunately, I wasn't able to get a hold of anyone at particular store and will make a note in system". That's not right at all. That's how crooks grow. That's how careless grows. I feel very been treated unfair now and I'm relieved my son is only 4 years old and I don't have to explain him what happened. I'm not a bad person but at this time I want that manager to be fired or something like that, so he won't make same thing to no one else ever again.

When the person I was with suggested to him that he was only trying to sell it with extras, because the way the salesman gets a bonus or extra commission, the salesman became nasty and said, “Do you want to see my computer, do you want to see my computer?” We left and 20 minutes later, I ordered it online. An hour later I checked my order and it said it was available for pick-up at the Woodbridge store. I went back to the store and it was waiting for me at customer service. I purchased it for $549.00.

Having to have your laptop shipped to a different state to get it fixed is not what I had in mind. I also think having to wait almost three weeks to get it back is not very good customer service. I am a student and not having my laptop fixed in a reasonable time is not what I had in mind. I would have never bought my laptop from Best Buy if I knew it would take three weeks and they would ship it to California when I live in Arizona. I will never buy anything from Best Buy again.

It was near the end of day for the installation department and my install would take 3-5 hours, so I brought my car back the next morning, Monday, April 19th. I was then informed that I would need to purchase another component for $80 and the installation for that would be another $30. I hesitantly left my car for the install, as time and money are not on my side. I tried reaching out to Best Buy as I felt bullied and hurried into the situation. Best Buy responded with a cookie cutter response that did not acknowledge their actions or my situation.

I have limited time and money and I feel like I was taken advantage of. I'm out $120 due to their employee misleading and misinforming me. I work too many hours to look for another product and their response was insulting to say the least.

Our TV's came from there, and I was considering getting my T-Bo there, but what happened today was unnecessary. I repeated that I only wanted her to help me with and it had nothing to do with paying the installation cost, and her comment was, "take it home and read the directions," and she walked away and left me standing there. Was that necessary? The damage was being treated like that, makes us wonder if we still want to shop there. I am taking this to St. Phillip's Sunday, because half our church comes there. It was wrong.

They placed me in the store in February but I was not there. They kept saying that I was but the time was 11:38pm and the store was not even open. I have not signed anything to authorize this.

I would like some help with this as they are refusing to do anything. I have made three appeals. They are ruining my credit score by putting unecessary charges and interest on my record.

Thank you for your time.

Probably the most offensive statement from the CS person was that I could not speak with the store manager as she was not in. I hate being blown off so rudely. I have a computer that now has no Vista OS. I was so angry that I did not even pick up the package at the CS desk. $127.45 represents my entire discretionary budget for the month. I do not know where to turn to receive satisfaction. Microsoft should be ashamed of themselves, and Best Buy should go the way of Circuit City.

On March 15 (or about), I called 1-800-BestBuy and spoke with a representative in the Repair Department. We scheduled a service call from a Geek Squad Repair Man. The repair was scheduled between 12 and 4 pm a few days later and I was to receive a call that morning telling me a more exact time of his arrival. The call came at around 8:15 that morning. At around 3 pm when the repairman had still not arrived, just to be on the safe side, I called the Repair line and asked to confirm with the repairman.

The representative on the line told me that the technician assigned to me was not answering his phone and also had a full voice mailbox. When the technician still did not arrive by 4 pm, I called back and was told to wait till 5 pm. I waited till 5 pm, but the repairman never showed up. I missed a half day of work and still had no TV. I called 1-800-BestBuy again, was told there was nothing they could do and we scheduled another appointment for the following week.

On March 22 (or about), I took off again from work. This time the repairman showed, but only after I called the repair line to tell them to contact him directly and confirm. When the repairman arrived, he looked at the TV for about 15 minutes and told me I needed a new circuit. He would have to order the part which would come in about a week. He offered me an appointment to replace the circuit on the next Saturday. He also gave me the direct number for the local repair line.

On March 25 (or about), I received a lengthy voice mail from a woman (Carrie?) at the local repair department. She told me the part would not arrive till April 8 and that I was scheduled to have my repair done on April 14 (at which point I would be on a business trip). She also said I had the option of getting a new TV although I would forfeit the remainder of my warranty. She left a number to call her. On March 26 (or about), I called the number that was left for me and spoke with Neville. He could not find a record of the transaction at first, but called me later to say he was still checking on the part and that he would call me back. He never did.

On March 29, I called the number above and learned that Neville was on vacation. I believe I spoke with Carrie who told me that the part was due in the following week and she would try to get an appointment before my business trip. When I asked for Monday, April 5, she told me the technician does not work on Mondays. When I asked for Wednesday, April 7, she told me everyone was in training on that day. Since I was to be gone for a while and could not afford to miss work upon return, we booked the repair job for Saturday, April 24, even though this would be six weeks from the time I originally notified Best Buy of the problem.

On April 22, I wanted to be sure that my appointment was confirmed given the time between attempted appointments and called the number above and spoke with Neville. He did not remember me and I told him that I'd been scheduled for a repair this Saturday. He asked for my home phone number which unfortunately I could not remember (it's rarely used). He then stated, "As you are well aware, I cannot pull up your information without your home phone number." I told him I was not aware of that fact and given that my name is rather unique, he should try to search on that.

He said that would only pull up hundreds of names, but agreed to do a name search for my record. He again told me he had no knowledge of my repair needs, and that according to his records, I was to be set up for a Home Theater installation, not a repair. He told me he'd have to get back with me. When I came home that night I had a message on my answering machine from Neville (I had asked him to call my cell phone instead) stating that he had no record of my repair appointment and to call him the next day.

I immediately called 1-800-BestBuy Repair Department and told them the story. The young woman on the other end was very apologetic and told me not to worry because she showed my repair appointment as still scheduled for Saturday between the hours of 8 am and 12 noon.

On April 23, Neville called me at home at 7:45 am and told me he found the work order and someone would be there tomorrow. Again, I would receive a call in the morning to narrow down the time between 8 am and 12 noon when the technician would arrive. On April 24, 9:37 am, I called 1-800-BestBuy because I had not received a call from the technician giving me a time frame for his arrival. At 9:44 am, I was transferred to Amber who put me on hold and did not come back. After 7 minutes, I hung up and saw that I had a voice mail from Mark at 1-800-. The message stated that the technician was unable to make his route today, that I would not be serviced and to call to reschedule my appointment.

At 10:00 am, I called the number above and was transferred to Tyrike. I told him I wanted his supervisor. Ricky (located in the southeast) then got on the phone and told me the only thing he could do was email the technician's supervisor and have him call me. Given the way I'd been treated by Best Buy, the Geek Squad and the local Baltimore technicians, this did not make me feel comfortable. I asked Ricky what to do if the call did not come. He told me to call back. When I asked Ricky if I could contact him directly so I would not have to explain my long history to someone else, he told me "no" and that I would be placed in the supervisor's "queue" and handled by anyone who picked up the phone.

At 10:20 am, Rodney **, a technical supervisor in Richmond, Virginia called me. I asked him if he could send a technician to me this evening and he said he had no one. He told me I had two options. First, I could wait on the part; however, he could not guarantee that the part would work or the technician would show up. Second, I could replace my current TV although he could not guarantee a similar television (it's whatever the store has in stock, apparently). He did say Best Buy would make me whole. Also, I would lose the remainder of my warranty if I went with this second option. He did offer to send me a $50 gift card to help with the payment, but could not tell me how much a warranty cost.

While his tone was apologetic, he began many sentences with phrases such as "I can't hand you the world" or "I don't have a crystal ball so what we try may not work." My personal favorite was "I can't guarantee you when the TV will be delivered. I have no control over that." He said he could get his supervisor for me, but he didn't know when his supervisor could call me. He did close our first call with telling me Best Buy wanted to keep me as a customer. I told him I would think about my options and call him back in two hours.

At 12:15 pm, I called Rodney and told him that I would take the new TV and to send me the gift card. He advised me to drive to the store rather than call to pick out a TV. He said there would be an extra charge if I wanted to upgrade but that Best Buy was required to give me a comparable TV at no charge. Delivery would also be free. He provided me with a number for the exchange 467062. The call ended.

At 11:45 pm, I sent the above timeline to Best Buy via email. At 11:53 pm, Best Buy sent me an email: "... If this email does not answer your concerns please reply to this email. Thank You. Best Buy Customer Care Best Buy Customer Care 1-888- for immediate assistance"

At 11:55 pm, I reported Best Buy to the Better Business Bureau using this timeline as back-up. I also reported Best Buy to Ripoff.

I've been without a TV for six weeks which I can certainly deal with; however, Best Buy is not guaranteeing that the part will work and can't commit to getting the TV fixed. My only option now is to replace the TV and purchase a new warranty while there is still 28 months left to go on my current one.

After hours on the phone, I found out that Best Buy has a "policy" of only one transaction per envelope; therefore, some person opening my envelope with three renewals chose one to renew and he chose my printer. No attempt was made to contact me with that information, and Best Buy all the way up to the Corporate Office has offered no solution. I reported this to the BBB, and Best Buy refused any resolution. I am requesting a refund and cancellation of the printer contract, and I also have been offered no solution.

I have two 17-inch laptop computers in need of repairs, and despite my offer to renew service contracts, I am out of luck as far as Best Buy is concerned.

Please explain why this has been done since we did not sign for this nor were we informed of this. We would not have purchased these items on the plan that you offer if we had known.

He should know as he used to work at Best Buy. I bought a computer from this other store. I loved it. I would have it still if my dog didn't knock it off the table accidentally and smashed it. I went back down to where I used to live for some Christmas shopping. My brother needed a laptop and I didn't have a laptop anymore either. Best Buy had a deal going on for laptops so I decided to get one for my brother as his Christmas gift, and one for myself. My brother's laptop had problems right out of the box. They kept telling him "nothing is wrong". Finally I went myself and told them "Something is wrong". One of the "Geek Squad" guys finally looked at it and said "Okay, if it's a software problem, you'll have to pay for it to be fixed. If it's a hardware problem, we'll take care of it for free. I'll waive the diagnostic fee".

Then the problem occurred for him and he said it was probably the ROM drive (a hardware problem) and to leave it there and come back. When we came back they told us 'oh, he didn't leave a note, and we find nothing wrong with it. That will be $75 for the diagnostic". I'm like, "What? We were told it was waived". The guy had no record of that either. So no record it was a hardware problem, which would have been free, and no record of the fee waive. So the guy said, "Look, it just needs to be rebooted. It would be $175 if we do it here, or you could do it yourself. If you take it home and it still doesn't work, I bet we can exchange the computer for you.

Sorry for all the trouble, and we'll just forget the fee since you were told there wouldn't be one". So I took it home, did the reboot as he explained how and it still wasn't working right. I tried to bring it back to return it as promised. They're denying we were ever promised that, that they'd never do that, and if we can't give the name of who said that (because we didn't remember his name), it's not their problem. Then they started getting on our case about it because we didn't pay for the diagnostic which they waived twice.

In the end, they said they could send it in directly to Dell and see if they could find a solution. It would cost another $100. What? I could call Dell myself and have them mail me a box for free. Also, the laptop I bought at the same time is basically a paper weight. Everything has started to go wrong with it. And darned if I'm going to take it to the Geek Squad to have it not fixed.

This is the third computer I've dealt with through them, and all three were pieces. I knew Best buy was running a scam when they were trying to say I needed to pay $100+ to have deleted. Now they try to dishonor their own promises. And it turns out I'm not the only one this has happened to. I've gone online and found out that "Geek Squad" is really good at weaseling out of doing work for free, even if it's warrantied. So I would not buy from Best Buy, especially electronics, unless you have money to burn. Sad thing is, my brother and I are going to buy a new laptop elsewhere and I'm not even done paying these two off.

During our decision making process, our sales associate, Randy, informed us that the TV would need to be calibrated by a technician to get the best possible natural colors like skin tones for the TV to go along with lighting in our room and make it run energy efficient. No problem. When paying for the transaction, we decided to have the Geek Squad come out to install the TV, hooking it up to all our existing components once it was delivered. In addition to that, I clarified and verified with Randy that this Geek Squad technician would also calibrate the TV at that time. Randy informed me that I was correct and for the $149.99, we were paying for the Geek Squad that was all included.

The TV was delivered, and the Geek Squad came out on 1/26/10 to do all the installations. When asked about doing the calibration, I was informed by the Geek Squad technician that the TV had to run for about 120 hours or what was equivalent to 1 month of normal everyday usage before the calibration could be done. I had this Geek Squad technician look at my receipt which stated a technician would contact me by 2/27/10 and verify that this is what he was referring to. He positively verified this.

Fast forward to 4/9/10. Time flies when you lead busy lives. My husband noticed a few irregular lines on the TV and realized we had never gotten a call from the Geek Squad to calibrate our TV. I make the call to the Best Buy store to arrange this. Here's where the not so fun, extremely poor customer service issues begin. First, I'm informed to call 1-800-GEEK SQUAD to arrange this appointment. I spoke with Michael who informed me, "Your receipt doesn't indicate you paid for this service and we have no record of an order for the calibration for you TV." I explained how my transaction with the sales associate went as stated above. I was promised a calibration for my TV and I expected an appointment for this.

After a lengthy conversation with Michael, I'm now transferred back to the store to speak with the then acting store manager Amanda. Again, I have to "tell my story" to her as she has no clue why she's receiving my call. Do you think there's a communication issue with them? I also explained to her the "irregular lines" we're getting on the TV. After another lengthy conversation with her, I'm told she has to speak to someone else about this issue and get back to me. An hour later, we chat. Now, I'm informed I have to call 1-888-Best Buy to arrange for a technician to come out to my home to check the "irregular Lines" on the TV. "Are they also going to do the calibration at that time?" I ask. "Noz.," she says, "when checking all the paper work with your order, Randy, your sales associate placed you order for a free calibration, but it was for a free audio calibration not the TV." Wrong answer!

We didn't need audio calibration, we didn't purchase any audio equipment. "Well then", I say, "he obviously placed the order incorrectly for us and I expect you to rectify the issue right now. I'm not having an exceptional experience with your organization right now. Your sales associate made the error, it seems like a simple fix to me. Place the order for my calibration as promised and arrange my appointment." No luck there. Here's the funny thing, I inform her that I'm a nurse and if I refused to care for my patients the way I was being refused service by Best Buy, I'd be out of a job. Guess what? I have to hear how she understands my situation because her grandmother was in the hospital and didn't get good care. I had to listen to her story now. Do I care about her grandmother at this point? Heck no. I want my calibration issues resolved.

Again I told her, "It's a simple fix. Your store made the error, your store corrects the error." Oh no! Again, I'm told to call 1-888-BEST BUY to speak to consumer relations. I asked her to do that for me and spoke as my advocate since it was their stores error. I'm into the advocate thing because that's what I am for my patients. Not a happening thing. Although, she tells me she's speaking with their home theater manager to see what they can do and she'll call me back. Three days pass and no callback. Okay, so I call 1-888-BEST BUY to arrange my technician to come out and check the "irregular lines" and speak to a Consumer relations rep. I get "Victor" on the line. So I told him my story which has become quite lengthy because I'm now including all my conversations with previous people like Michael and Amanda. I want the issue resolved this day.

Victor puts me on hold and calls the Best Buy store. He now gets Catrina who informs him that she knows a little about the issue but can't do anything about it because my receipt doesn't indicate I paid for the calibration. Well, of course, it doesn't. My sales associate, Randy, ordered it wrong! Victor now has to call back the next day and speak to the general manager, Drew G. "I will get this taken care of," says Victor, "and call you back. Would it be okay if I negotiated for you? If they won't give you the calibration (which by the way he says is a $300 charge) would you accept a discount on it?" Absolutely not!

Victor calls back 4/14/10 and informs us we are being offered a $100 credit toward a calibration and would we be good with that. Is this guy nuts? No we're not good with that. By now, I've been surfing the internet and reading all the consumer complaints about Best Buy's customer service. It's amazing. You should check it out. I'm also very concerned that if they do come out to calibrate the TV, they'll screw it up. I'm amazed that a $45 billion company who boasts providing an exceptional experience for their consumers and who probably loses more than $300 in theft a week can't fix a simple mistake their sales associate made when the original transaction was made. He promised us a free calibration for our TV. He ordered it wrong. Blah, blah, blah, you know the story.

So here we have Randy, Michael, Amanda, Victor, Catrina, and Drew G all telling me how very sorry they are about all the hassle I've been going through, but no one takes responsibility for Randy's actions. This is the story of our country, don't you think? No one takes responsibility, passes the buck and never takes care of the issues. Now, I'm the bad guy like I'm trying to rip them off. I live by the motto, "Do the right thing always" no matter what it takes both in my personal and professional life. It's too bad Randy, Michael, Amanda, Victor, Catrina, and Drew don't live by that motto as well. Perhaps they weren't born with a conscience.

I don't expect big old Best Buy to accommodate me in any way with this issue at this point. Why would they? I'm just another consumer who walked into their store, bought an expensive item, as I've done in the past with cameras and video equipment, walked out and was forgotten just like all the rest of their consumers I imagine. After speaking with a couple of reliable TV service technicians, I've been informed that I really don't need a calibration for my TV since the TVs of today come out of the warehouse set very close if not right on to correct color and brightness for both daytime and nighttime viewing.

Is Best Buy selling their consumers service they don't really need. Sounds like a scam to me. I do however feel I should be compensated in some way for all the time I spent on the phone trying to get the issue resolved and all the hassle trying to deal with incompetent people which equals about 3-4 hours. Why am I writing this long story for you to read? Because perhaps someone along the way will read it and decide to never step food in a Best Buy store again and that's one less consumer to add to their $45 billion in sales per year.

Then, I was given numbers to call for the rebates. I was told that to get the rebate from Best Buy, I had to call after I received my first bill. I paid my first bill online yesterday and I just spent literally 45 minutes talking with various people who referred me to somebody else. The sixth person I spoke with finally told me that there was no need for me to call in the first place because the rebate was automatic. We'll see, I guess.

On the bright side, the two men from the Geek Squad who installed my television were just incredibly wonderful. The salesperson at Best Buy had sold me incompatible equipment and the guys from the Geek Squad were so well prepared that they carry extra Blu-ray players and other devices for instances like that. They were amazingly competent and helpful--the one bright side in this saga.

They could not believe that such thing could happen. At first they didn't even know how to handle the situation, so they made me come back the following day to talk to the store and inventory managers. The next day, Andrew, the store manager, told me that they will need to do a 72-hours investigation in order to help me. On February 25, I called the store to ask for the status of the investigation and they were unable to provide me with any information. So I called back the Best Buy online costumer support and explained again the situation (every time I call them, I will have to explain everything over and over).

I was talking to Stephanie, who then called the store but she was unable to talk to anybody. So she suggested the she will call me the next day once she has an update of the situation. She provided me a $20 coupon for the inconvenience. On March 2, 2010, after not hearing anything from either the store manager or Stephanie, I called back asking for the update of my case, again nothing.

This time Stephanie suggested that I talk to the Best Buy Consumer Relation Department, so I talked to them and again they told me that there was nothing they can do, and that was up to the store to fix the issue. So to make things short, we are already on April 13th 2010 and Best Buy is unable to provide me with the laptop (Toshiba-Satellite Laptop with Intel Pentium Processor) that I paid for. So now I have a Satellite laptop with 2GB of RAM instead of 4GB that I paid for, and the processor speed is slower. Best Buy states that, "We are not sure if the laptop were actually packet wrong, or what really happened, but the laptop that you had is not in our inventory system, I think you should deal with Toshiba, there is nothing we can do about it".

What happened was a customer went into a retail store and bought a new product and when opened, found that it had damage, tried to return it and buy another one and was denied. It was implied that I did the damage, but they could not prove that because the TV had no visible damage anywhere on it where it showed it was dropped, stepped on or used as a baseball glove! Looks like I own a broken new TV.

I have been buying all of my electronics at Best Buy over many years and I am a Reward Zone Member also for many years. I can only imagine that over the years I have spent thousands and thousands of dollars there. My account with Best Buy reflects that.

My continued electronic, appliance, gadget, DVD, CD, GPS purchases will continue somewhere else along with my entire family and all my close friends and all my employees and anyone else that may read this. Geeze, that might add up to hundreds. Wow, just think, if the Store Manager knew anything about Customer Service and realized that not taking care of this situation could cost Best Buy so much more than a $400 TV.

In fact, they lost my F1 key when they took it to the back to do whatever they did. When I confronted them about it, I was insulted and told I was a liar. I called consumer relations 1800bestbuy and received about the same treatment and was told that I was the one who damaged the computer and that I am out over 400 dollars. Where is the Customer Care? This is an acceptable procedure and idea of how to run a business and treat your customers? I will go out of my way not to do business with you. Thank God for Walmart.

Best Buy from Bowling Green, KY called me to let me know it was in again. Now, mind you, I have to drive 1 hour and about 1 and 15 minutes out of my way to get there. I asked over the phone if it was scratched; they said no. So I brought my mom for the drive, thinking I was running the store then backed out. She is on oxygen, but the drive was a good thing to get her out.

After I got to the store, the same top was still on the computer and still scratched and the latch was still sticky. Now they refuse to fix it. They say they don't fix cosmetic problems. I called a Tina (No one gave me last names.), and she said she would get it fixed.

The next day, Best Buy from Bowling Green called me to tell me my computer was back in. After asking to speak to a manager named Jody, he said he looked at it, and it had no scratches. I drilled him for over 15 minutes, and he said it had some minor scratches. And they didn't repair those. I bought it new and had no scratches on it, let alone gouges on it. They were made by Best Buy; they admitted it on paper and now refused to fix them.

I asked for an explanation wrote to customer service. I was told by them I can be refunded the 20.00. I called the Greek Squad as instructed by their customer service, they could resolve my issue over the phone, asked I go to Best Buy were I purchased my computer for a refund. I was treated very badly, they were very rude and totally unprofessional as I turned to leave I heard the word "b**ch". Best Buy lost me as a customer and I will inform others how I was treated. I am very please with the laptop but not at all with Best Buy.

I contacted the Geek Squad again and wanted a refund on the $100 I already paid. They denied knowing anything about the issues. I feel they were trying to take advantage of me and feel it is very poor quality of service. Best Buy's repair man is the one who told me of such issues. If he knew, why is management denying they knew?

From the time the technician came out, there was a problem. It took a week for him to get to our house, and when he made it, he looked at the TV and said the main board has gone out, and that he would order the part for it. We asked about a loaner TV, since our paperwork stated that if repairs could not be made on first visit, we could get a loaner. The technician, Brian, told us that we could not get one. So, he ordered the part on 3/22/10, and one of the IT guys called, stating that the part was on back order until 4/2/10, and that it would be in again. I asked why we could not have a loaner until that time. He questioned me again about the warranty paperwork, and if it stated we could have one. I told him yes. He said he would put in the order, and have a tech call to schedule a time to drop it off that day. We never heard from this tech, and they did not deliver a loaner TV.

My husband called them, after I waited all day for this call that never came, and the guy told him they would take care of it. Two days have passed, and still no call or loaner TV. On the third day, we got a message from Jennifer of the Geek Squad, saying they looked at our information, and we could not have a loaner. We let it go, since the 2nd of April was just days away, and our part would be in, so we were told. Well, the 2nd came and went, and we got no call or time scheduled to deliver the part from Best Buy. I called them on Sunday, and spoke with a supervisor named Dawn, and she forward an email to the technicians and managers, because I was mad, and she promised they would call me at 10 AM on Monday. The call never came

I called them at 1:21 pm and asked what the problem was. I spoke with another supervisor named Kim, who advised me that the parts that was ordered had been canceled, because it was the wrong part, and another part had been ordered, which we had no idea we even needed, and that it would not be in until the 13th of April. I was so angry that no one had notified us of anything. I asked her to email the techs and managers for the lack of customer service we had being getting, and promised phone calls. She did that, and within minutes, the lead tech, Katti, calls back, and I went over the same stuff with her, except she lies about not getting the emails from Sunday, and then she finds it, and lies again about how she is behind on checking emails, and have not gotten to Sunday's emails, then she starts questioning me about our warranty and getting a loaner TV all over again, and states she will call back in an hour.

When she called back again, she is questioning me about my paperwork, and asked if I could fax the papers to her. I said the tech can pick them up when he comes out, and bring our loaner TV. She said she would call her boss and see if he would approve the loaner without the papers. She hangs up after I gave her a few choice words. She calls back not even 10 minutes later, asking more questions about the paperwork. She stated that everything she was pulling up on my TV states it had a one year warranty, and again, we go round and round about how the paperwork I have, clearly states the 2 year warranty replaces the 1 year warranty that came with the product. She hangs up and calls back again, and states Brian would be calling me the next morning between 8-10 AM, to schedule a time to bring the loaner, but to make sure to have a copy of the paperwork to give to him. I said I will. Brian called the next day and stated they would be here about 12 or 12:45.

When they arrived, the first thing Brain did was asked me questions again about the warranty. I pulled the copies I made and gave them to him. He and the other tech, Robert, started going over it, then he grabs my owner manual that came with the TV, and started looking at it again, asking questions. I am very mad by now, because he left the TV in the truck, and came in interrogating me about this paperwork. I told him either he was going to leave the TV or not, but that he was not going to keep questioning me about this paperwork, when I had showed him my proof. He asked me where I got the paperwork. I said it was mailed to me by Insignia. He asked when, and I said I don't have the exact date and time. He asked what else came with it, and I asked what he meant. He then asked me if I printed this online. I said no. I told him how I got it. He continued to question me, and then the other tech said to just call the manager, since it states the 2 year replaces the one year.

He stepped out to call his manager, and we waited for this guy to come back into my house, being rude, asking me fifty questions again, and I told him how angry I was with the way we had been treated. He didn't care what I was saying. He just continued to be rude and unprofessional. He said since it's been 15 days. He would see if they would just replace it, which is what my husband told him he wanted, anyway. I asked when he talked to my husband. He stated it was back on the 22nd. I let him know that if they had called us back when they where supposed to, and let us know what was really going on, we would not be going through all of this now. He told me that my husband was cool about it, and I told him how angry my husband was also, and he was like whatever.

So, we waited on his manager to call back, and when he did call, he wanted to talk to me I got on the phone with the manager, and again the questions started. He asked me if I have proof of my warranty info. I said yes and I have given Brian a copy. He still asked me to fax it to him, and I said I am not paying money to fax paperwork, when I have already given the tech a copy of it. He then tells me that they will leave the loaner, and be sure to send the copies with the tech. He also told me that the computer states my warrenty expired on 1/15/10, and I said that's funny since we did not purchase the TV until 1/31/09, and that would not be even a whole year.

The manager never said a word about replacing the TV, which is what Brian claims he was waiting on the call back for him, for Brian again states, with the questioning about the purchase date, and where my receipt was. I gave the other tech the receipt, and he stated I was right, that it was 1/31/09, and even he says that their computer has something different, and agrees with me that this whole thing was messed up badly. Brian had gone outside on the phone, still with the manager, walks back into my house with the loaner, after all of that, leaves my front door standing open, and started hooking up the TV making smart comments the whole time he's on the phone, and never once stopped to close my front door. I guess the bugs can just come on in. It took the other tech to say I will close your door.

When I asked what they were doing about getting it replaced, he says they declined it, because they still feel like we're out of warranty. I have never felt so disrespected in my own home before, or questioned the way I have been by them in my life, and not only that, we have only had this TV for a year, and it is already broken. I think they sold us a lemon from the start. and now they are trying to get out of fixing this defective product. I will never buy anything from them again. They are selling bad products to people, and selling fake service plans. They need a class action suit filed against them for selling defective products to people. We have a $1,300 1 year old defective product, and mental and physical distress, which caused my blood pressure to shoot up, and my headaches to worsen, with all the stress and drama.

I reported this to the Better Business Bureau. Haven't heard back. It is a waste of time and money for me to try to get my clothes clean from this machine. So frustrating! I see LG commercials and I get so mad. Hope this helps get me and the others get some satisfaction. Waste of time, because I wash clothes twice. Small loads for a big machine. Use hot water to try to get clothes cleaner. Ruin colored clothes due to trying to get clean.

He instructed us to bring our TV and the slip to Best Buy and get a whole new one. The order card describes " customer to exchange within 30 days of purchase". After transporting the TV, Best Buy would not accept nor exchange our TV. We also bought the four year warranty to protect us. We want a new TV as we deserve it. We did not spend as much money on a television and four year warranty to get raped like this.

We want a new TV and we want it now. Your customer service representatives are the worst I have ever dealt with and you need to seriously consider training in this area. I called and talked to a manager who said he would talk to the technician and call me back. He never called me back and when I called back the next day, your employees would not transfer me through to him. Something has to be done about this and I demand compensation. I will not give up until I am satisfied with a 50" plasma TV in my living room again!

I was there past closing time on two separate occasions which also made me late for work because they could not get my car started. I had to travel to two different Best Buy locations because the installer told me he needed help from his friend at a different location. I went through all the necessary steps and made a claim at the Bay Parkway Best Buy location. I also have a written statement from the installer, stating all the components he ** up.

It has been several months and I have not heard one thing from anyone--no status updates, no information from anyone. I made numerous complaints and spoke to the manager from Best Buy employee relations Tim **. He also informed me that I will receive all of my money back for the repairs. Any help of yours will be greatly appreciated. Thank you for your time.

When I returned it, nowhere on the receipt did it say that I would be charged a 15% restocking fee. On top of the restocking fee I had to pay, I also was expected to pay the full shipping costs as well. I contacted the store manager, and they informed me that this is their policy and they can't do anything to change it. Needless to say, I won't be shopping at any Best Buy ever again. They have lost my service.

Toshiba has lost another customer forever! From the looks of this website, I am surprised you have any customers left. Of course having talked to Best Buy, they won't do anything about it because lamps aren't covered. The warranty after a year is no good. I believe I was not given the facts to begin with, coupled with the fact that no TV lamp should go out every year!

We sent in our TV to get serviced due to the speaker being blown. There were no scratches on it when we took it in to the store and the way the store was treating the TV, we made it clear that we wanted it back the way we had it, with no scratches. We asked them to be careful with it and to please have it packaged ASAP. The service department that it was shipped to called with questions regarding the speaker and mentioned that there were scratches on the casing of our TV. We told them that there were no scratches on the TV, other than the speaker it was in perfect condition. James at the service center said he was going to look at the TV more deeply and give us a call back.

We then received a voicemail from him stating that he was not willing to send the TV back due to the scratches he found on the in panel side along with the ones he found on the casing. That he had processed the exchange and that we would just need to go in to Best Buy with our receipt and we would be given another TV. (We still have this voicemail btw). That the store had no choice and that if we had any issues to call him back. We called Best Buy on Sunday (3/20/2010) and they said they couldn't do anything for us. So we waited until Monday to give James a call.

Called Monday, was put on hold twice and each time was on hold for no less than 20 minutes. Second time we were on hold we got, transferred to a line that rang for another 10 minutes. Called back for the 3rd time and was told that we would get a call back (this was around 5pm). Received no call and called back to the store at about 8:30pm. Was told then that they were looking for a replacement TV and that there wasn't enough people working to help us at the time that someone would call back the next day. Never received a call on Tuesday.

Called Tuesday, afternoon. Got put on hold twice again. Spoke to a Mark, was told that process was being held up due to authorization needed from James. That message was left for James. When I mentioned I would call James directly, they asked for James number so they can call him. How did they leave him a message but then needed his number to call him? I told them that he works from 7:30am 3:30pm according to his message. He said he was going to contact James and call us back. (4:40pm). Never received a call again.

Called James at service center twice and left messages and still no response as of 11am. Manager at best buy stated call 1800 geek squad to make sure he completed exchange for new one, so I don't waste my time going to Best Buy. Process hasn't been completed cause best buy is requiring photos and proof as of the 23 of march. Also they cannot close this out. Only a manager at best buy can (as it was started there) Manager Rich is checking on it and calling me back.

Spoke to a Mark, not helpful again (big surprise) asked for a number that I can have from highest authority. They gave an 1888 number. Was told that TV was on order from Samsung directly. Told her that was the 3rd different story we have heard. She put me on hold and then it was transferred to a voicemail system. Left a message and called back again. Have been on the phone for 2 hours. Spoke to a gentleman and was transferred to a manager. Getting nowhere. We want our TV! Old or New! Why can't someone give us a straight answer. We can't we get transferred to the correct person instead of having to explain this long tedious experience to different people each time one of us call. This run around, being put on hold, sent to a line that rings for 20 minutes, sent to people who don't understand anything and waste our time is completely unacceptable.

On top of this whole experience, the day we purchased the TV, we were told by one sales associate that we shouldn't buy Samsung, that Panosonic is the only best out there and that is all his has that he has $60,000 worth of Panasonic in his home and was very pushy on the subject so we left and department and came back to work with another one. The PS3 games that we purchased, were given to us with the clear plastic security cases and we had to cut them out at home for the birthday we had the next day. We went to pick up our TV that we were told was ready and had to wait 45 minutes for the service we paid $79 for and were told was going to be done when we picked up. We didn't receive the remote that belonged to the DVD player we purchased the same time and was given the wrong one when we went back to pick up the remote. This last experience at Best Buy has been horrible. We especially want the issue with the TV resolved.

Was just told by some manager at some 888 number that we were give (which supposedly some higher authority number) that she would give us a call back.

After three months, I experienced problems and delays in getting online and others once I was online. I called Best Buy to send someone out to fix it and I was asked if I purchased the hardware extended warranty or the software extended warranty. I said that the salesperson did not distinguish between the two at the time of the sale and that I wasn't sure which I had. I was then told that before they could send someone out, I would have to be on the phone with one of their technicians to determine the cause of the problem. To do this, I had to go online.

I explained that the dial-up was the only internet available where I lived and that I couldn't be on the phone with them and online at the same time if I were successful in going online. I told them that I didn't have a cell phone to handle their call while going through their diagnostics. They told me that they were unable to help me and that unless I could do as they asked, my warranty was null and void. I was so mad that I wanted to go to their store and smash the computer on the ground and walk around with a picket sign saying "Best Buy doesn't honor their warranties."

I paid over $150 to have it repaired and I was stuck with a piece of crap, E-Machines computer, for years and unable to afford to replace it! I will tell all my friends not to deal with Best Buy if possible as they are a bunch of crooks!

She brought it to me on Saturday in a bag with the receipt. I thanked her and put it away. The next day, after she had left to go back home, I opened the bag to wrap the adapter for my mother-in-law's birthday and noticed that it was not the correct item. I checked the receipt and the Internet confirmation and even though the correct item was ordered, the staff at Best Buy was too incompetent to match a part number on a paper to a part number on a box. I ordered XAVB1004 and they gave me XAVB2001. Completely different numbers!

On Monday, I called Best Buy at the 1-888-Best-Buy number and explained this entire situation to the representative. The representative got a sales associate from the store that the item was picked up on the line (3-way) so we could discuss. I explained I wanted the correct item overnighted to me. He said this could not be done because I would have $300 worth of merchandise while only being charged $150. I offered to return the incorrect item to a different store, have them confirm the return so they could overnight me the correct item.

They refused to do that as well. He said that the item needed to be exchanged at their store for the correct item and that there was no other way around it. I told him that we would go ahead and exchange it next Saturday at the store and never step foot in any Best Buy ever again! I thanked him for his help (or lack there of) and hung up. I feel as though since this was all their fault and we jumped through hoop after hoop just to get the item that the least they could do was to offer to send it to me. But customer service has been forgotten about at many establishments recently which ultimately is unfair to the consumers. I wish something would change.

Although everything we had done ensured that we would have my mother-in-law's gift in time for her birthday, Best Buy decided they were going to sabotage us and create a week lag. So even though her birthday is tomorrow, it will be another week before she gets her gift. Thanks, Best Buy!

When I received the replacement, which is only 6-8 months old, I called to see how long the warranty on the replacement was good for and they told me 1 year to continue when mine ended. Well my computer would not power on March 13th. I called the company on March 14th and they told me they could not fix it because my warranty ran out on 3/7/10 and they do not put one on a replacement. Why did they lied to me? I would have extended it when I first called them.

The morning of March 4,2010, I got a rude awakening when a Best Buy representative phoned to tell me that I would not be getting my washer/dryer tomorrow because the dryer I purchased is not in stock and the soonest that a delivery can now be scheduled is March 17, 2010?! How can I be expected to trust the "word" of anyone representing Best Buy?

I call the store and Tom told me to call customer service at 1-888-. The representative told me I needed to speak with Consumer Relations. There I spoke with two people one of which was Daniel. All I got at the end of that call was, "well, we could contact our Special Orders representatives to see if there's anything they can do"! Why, isn’t there anything less you can do? I call back to the store and speak with Tom and the store Manager, Sal. They are attempting to locate a comparable unit, which I can tell you do not exist. Now the salesperson Karl calls me back and tells me that "John" the store manager is offering me $100.00 if I'll just wait a couple weeks. I wrote to the CEO of Best Buy, no reply and no assistance. The clothes are building up. Too bad I have a motorcycle or I'd take my clothes to a Laundromat.

Weeks and many phone calls later, the computer never did arrive at the store. I went in to talk to the store manager. She said that the computer was not ordered and they could not get another one but she would take 15% off for me to keep the floor model computer with a full warranty. I was also going to get an upgrade to Windows 7. All I had to do was bring it into the store and the geek squad would install it. Well, every time I took my computer in to get Windows 7 put in, they didn't have it yet. When they finally had it in, they said they don't do that anymore, that I would have to go to the computer manufacturer. When I went online to the manufacturer (ASUS), they said the time limit was up.

So I have been lied to and screwed over by both Best Buy and ASUS. I now call them Worst Buy, and will do my best to make people aware that for the little amount of money you think you are saving, it will cost you big in the long run. I will never buy another item from that company. I hope I see the day when Best Buy has to pay for the way they cheat and lie to people.

Also, they claimed that delivery people will disconnect and haul old dishwasher, but when they arrived it turned out that they do not provide old appliance disconnect service, just haul. And Best Buy "certified" installer was not able to disconnect it either as it was an old "hard-wired" dishwasher, not the modern one that you just plug in. I ended up hiring a plumber on my own and took me some time to get reimbursement for the install charges that I paid to Best Buy at the time of appliance purchase.

Install kit is only 30 dollars, but it is the treatment one gets from Best Buy. They questioned my integrity.Why on earth would anybody want second installation kit for a dishwasher? But after reading posts on this site about the humiliation that happened to the others, it turns out that much worse things happened to the other people. I am never shopping at Best Buy again. I will rather pay more at Sears.

As soon as we came back to the counter with the replacement item we were met by the Geek Squad employees. As soon as we approached the counter one of the guys said that they cannot take it back, and we should contact the manufacturer of the product. I made a phone call to Logitech right there in the store. The person on the other end listened to what I had to say, and going over the items in that box, suggested that the mix up happened at the store, since none of the items in that box belonged to that set. It looked like someone shoved old used display products in that box. We waited for 20 minutes for the store manager, Alexander, who refused to provide his last name, to arrive.

After explaining to him what had happened, he advised us that there is nothing that he can do for us, and said that this is a Small Claim, and nicely asked us to leave the store. At that time I felt like breaking that old keyboard over his head. It was a 25th Birthday Gift for my wife, and here I felt so bad and low, it was not even a matter of $185.00 money loss. I came outside, and called Best Buy Customer Relations. They said that this situation can only be resolved by the store manager. My wife went inside the store to talk to him again. After the phone conversation with Best Buy, I have decided to call my bank to dispute the charge. The charge was not even processed at that time and was still in authorization process, so they advised me to call them back next business day.

While my wife was inside the store talking to manager Alexander, he asked her to leave a phone number and he will call her back with his decision within a couple of days. We left the store feeling bad. I have lost $185.08. It was the worst birthday gift ever I could give to my wife, but the Best Buy will lose more than that on the long run. There must be someone in the corporate office that can understand what their employees are doing to their reputation. This is very unfair that Best Buy Corporation will allow their store manager, Alexander, treat their customers like that. I wonder if top Management at Best Buy will agree with his decision at that time. How about the good old Business Law: Customer is always right! And if Best Buy thinks otherwise, shame on them! They will not last too long by doing business like this.

I was told it was an employee mistake, but there was nothing that could be done. Management refused to process it as a return to the incorrect card and then resold it on the qualifying one. We were told they were sorry, but they could do nothing. I opened a card that I did not want or need under false pretenses, and Best Buy refused to do anything about it. They continue to run their "18 months, no interest" in their ads and in marketing pieces all over their store.

Complaint: Having driven a considerable distance only to have Best Buy refuse to sell. My lost 3 hours of comparison-shopping to have Best Buy refused to sell. Had Best Buy put a sign up on the display stating "out of stock" and that the display wasn't for sale, I would not have wasted my time coming back to Best Buy to purchase an item that was not available.

I brought it back the next day and returned the TV. However, no one believed that it wasn't a new TV. I called the hotline, and after they spoke to the Dedham branch manager, they told me that it was impossible that I was sold a used TV as new. The person I spoke to stated that because there wasn't a scratch on the TV, it was new. They basically called me a liar. Based on that response, I will never purchase any major electronic from them. I wouldn't know if it was truly new or of it was repackaged as new.

I requested the associate to make an effort to investigate this using the sales record on the store computer, my receipt (which he claimed is indeed a valid receipt), and even the security camera to verify my purchase. He did look into the sales record, but kept on saying that the product did not come from the same store. In fact, when I mentioned about the security camera, he said, all we will see that you are walking out with a box. At this point, the associate started behaving rudely, made feel humiliated and he was treating as if I am a fraud. He just shut me off by saying, is there anything else I can do? Having no idea what to do, I left the store with the product.

I then called the Best Buy's Consumer Relations department to file a complaint. I was told that the product's part number is actually on the Best Buy database (that means it is a Best Buy product), it's just not in the database of that particular store. I was told to try returning the product to another store (although she did not mention which store), and that she could not force that store to accept this return. The sales associate (Jason) could have patiently taken the same steps as the person in the Consumer Relations department. Instead, I felt utterly humiliated and treated like a fraud in front of other customers in the vicinity. Especially when the receipt clearly shows that I indeed purchased the product. I demand an investigation into this matter and a formal apology. The Consumer Relations did not offer a solid suggestion on returning this product. Why do I have go to another store with the risk of getting humiliated again?

A manager walked by to speak with another manager. I thought they would at least ask me if I needed help, but no, they just walked by. I walked to the smaller TVs and waited 15-20 minutes. Then finally, I was fed up and asked someone to help me. I shouldn't have to ask someone to help me; they should just do it. And I would have understood if it was busy, but it wasn't. I must have seen 4-5 people walked right by me with no response. I thought, "Man, if I wanted to be treated like this, I should have just went to Wal-mart." I ended up buying both TVs, a Blu-ray player, an upconverting DVD player, and a sound bar. I spent well over 2k.

After lengthy conversation with the manufacturer, they suggested that the mixed up happened at the store because none of the items in that box belonged to that set. It looked like someone shoved all display products in that box. While waiting on the line to exchange the product, a person in front of us has returned two products back to Best Buy. The store employee failed to even look at the boxes that were returned back to them. I have asked them a question how they are taking the item back without inspecting them. The answer was "the box looks good". I have called the Best Buy Corp. and spoke to Customers Relations operator that said that this issue can only be resolved by the store manager. Please help. This is very unfair that the store can treat you like that.

It gets better; I started by talking to a sales associate and was transferred to a manager. From the manager, Amber, after I told her I was sold the warranty on false pretense, she transferred me to the computer department sales associate. After talking to him, never got his name, I was told that employees were trained to sell the top warranty and I should have bought that one. I explained to this sales associate that I told the employee I needed one that will cover what my child would do, as in drop it, that the warranty would cover it.

This is when it gets really good. He said that it wouldn't be covered but they will prorate my warranty and give me a refund. I agreed because what other options do I have and said I would be sure to let on the way they treat their customers. I was then told that I could not tell my truth to anyone but the real truth that was his. Come on why argue. So, I told the sales associate why argue about this all night, he was not there at the time as I was and I will tell what really happen not his version.

I will not be buying anything from Best Buy ever again and with the bogus warranty sold consumers need to be aware. Also as a consumer, I have the rights to tell my side of the story even if it does not agree with what sales associate say. Good luck to all that buy from Best Buy, I know I will not be anymore.

Computer now shuts down after 30 minutes of operation and gets very hot. I took it back to the store for repairs for the third time. They removed the cover for inspection, and charred/burned pieces of computer fell out on the counter. Now, the Best Buy/Geek Squad refuses to make repairs without charges. Geek Squad techs at Best Buy are incompetent. Product warranty ended on February 2, 2010. The computer was never properly repaired when it was under the warranty period. I called Best Buy Consumer Support and got the nowhere.

As I bought this computer package from Best Buy and the free upgrade brochure was from Best Buy, I respectfully request that Best Buy honor the free Windows 7 Home Premium upgrade as originally offered with my purchase. I did not get everything that I was offered and paid for. No where is there listed in the Best Buy upgrade brochure any validity dates.

The next day I called Best Buy and explained what happened. Between sales rep Santiago and CS rep Kristin, I was kept on hold for over 30 minutes at a time. Then I was told the manager is looking into but neither of them came back on the phone. I went to the store with Staples sale paper, my receipt and old printer for a price match as their ad says they will match a lower price from their competitors on the stop or within 14 days. The sales rep in the store also told me that when I bought the printer.

They refused to honor the price. First it was, “We don't do recycling.” Then it was, “We do only for certain models.” I fought with them and told them none of those are in writing and you do have a recycling promotion. The store manager Stanley from Milleania store in Orlando came and told me they don't piece match bundles or promotional price. I told him it was not a bundle and nowhere in their policy was it no promotional prices. He left to the back twice for about 15 minutes each, then he asked me to show him the Staples sale paper again after 3 other reps behind the counter saw it. I gave it to him. He left then came back to tell me the competitor price must be current now.

I told him I purchased the printer when the price was current at Staples and Best Buy less than 24 hours ago. He said he just read the policy himself and it has to be current now. If the store manager does not know the store price match policy, how do they expect the consumers to? I called Best Buy to file a complaint. The rep in customer relations told me the policy is posted near the check outs and online. Great job, Best Buy. I was devastated because I really liked the printer but I would have hated it and myself if I had kept it. So, I returned it on the spot. Best Buy works against us consumers when it comes to price match. I wasted express way fees and traveled far to buy that printer for the local store did not have it in stock.

My extended warranty didn't cover it. It was an honest mistake that could happen to anyone. Best Buy needs a better policy and is a total disappointment to me. I will never go to Best Buy again. It's more like Worst Buy. From now on I will buy all my Electronics from Sam's Club because I work there and I haven't had had problems before or since I have worked there.

This is what we last sent February 5th:

“This credit should be for $449 plus tax being the cost of the Geek Squad Advanced Home Theater Setup. This was originally scheduled for December 23, and when the installer did not appear we called on that day to be told it was not scheduled in your system. We cancelled that portion of our order in exchange for a credit. We explained at the time to a customer sales agent or supervisor in sales called Debbie that we lived overseas and needed the install as originally arranged with the sales agent Shannon, who we ordered from by phone prior to Christmas. The alternate date offered in January was not acceptable as would be returned overseas. Pending resolution of this matter, I have disputed the $449 charge with my credit card company as no refund has yet appeared on my statement. Please advise."

To top it off, when we were traveling in January, we picked up voicemail from home only to find two messages from Best Buy confirming our rescheduled Geek Squad date. I never scheduled it and never asked for it; in fact, I refused it. All I want is the credit, that is all. We had to pay a handyman to install everything for us. We are out the $449 and seek a credit. I do not want store credit. I'll never deal with Best Buy again. Can you help us? Thank you.

I returned home with my purchase and decided to implement my surprise by placing the items in the refrigerator. I then called my wife and asked her to get me something out of the refrigerator. Of course when she opened the refrigerator, she was totally shocked and elated to find the gift. She then happily opened the camera box only to find that the camera body was missing from the box. Everything else was in the box, the lenses, the guide, straps everything but the body of the camera.

Finally, after about 15 - 20 minutes, a supervisor / manager came over to me and said that they searched the camera area and could not find a camera body.

I responded by stating that they had a problem because I was not leaving the store until they either gave me my money back or the camera. The supervisor / manager then went back to the camera section and I decided to follow. When we arrived I found who I now know to be Chris ** (Manager) looking for the missing camera body in the locked cabinetry sections which house the camera's. He never introduced himself however, when he was done in the camera cabinet, he told me that he was going to search the warehouse. After another 10 -15 minute he came out and explained that he could not find the camera. He stated however, that he had an inventory person coming in the next day (Sunday 1/31/10) at 6am who could do a more thorough search and that he would have someone call me back.

I once again explained what happened and the promise that was made by Mr. Chris and Ms. Valerie responded in a very curt and unsympathetic way by stating that she had other priorities for the warehouse staff and that she would get back to me by the end of the day. I responded to her that this was unacceptable and that my wife needed the camera for her photography classes the next day (Monday 2/1/10).

Again, Ms. Valerie responded in a curt and unsympathetic manner insisting that she would get back to me by the end of the day. I told her that in my opinion, not only had best buy stolen $800 from me but the manager also lied. I asked for the phone number for the area / district manager. At this point, Ms. Valerie became very irate and told me that each store dealt with its own issues and that there was no district manager for the store. After going back and forth, she advised that there was a general store manager by the name of Ms. Minerva I asked for the number but she said it was the same as the store number. I repeated that I wanted the number for the district manager again she insisted there was not one and eventually instructed me to look on my receipt for the 1-888 number. After the phone call, I felt mistreated and was very upset to the point of deciding to return all of the accessories and warranty plans I purchased with the camera at Best Buy.

At the customer service/ returns desk, I explained to the female associate that I wanted to return all the items I had purchased with the camera. She called one of her colleagues over to inspect the returned goods and the colleague asked me why I was returning the items. I explained my situation for which he was very empathetic and stated that he would personally go to the back and check with the warehouse staff. After about 15-20 minutes, he returned with the warehouse / inventory staff who advised that they could not find the camera. I then asked for the General Manager's phone number and when she would be available to take my call. No one at the store knew the managers schedule and recommended that I call on Tuesday 2/2/10.

Feb. 2, 2010 (Tuesday) as suggested, I called on 2/2/10 and left a message for Minerva ** requesting a call back. As of this date, I am still waiting for a returned call. With no resolution in sight thus far, at this point I am out of $800 for a worthless box of camera accessories that was sold to me under the guise of being a complete Cannon EOS T1i camera kit. I am completely baffled as to how this could happen at such a major electronic store. I feel helpless, ignored and quite frankly, hopeless.

No one seems to care about the magnitude of the situation. At no point in time did the associate offer to open the boxes included in my purchase to be sure that everything was there and truthfully, having consumer confidence, I did not think to have the associate do so either. I also question why the box was not sealed as most electronics often are. Perhaps if the box felt light in weight, I might have suspected that something was wrong however, the box did not feel light in that it contained 2 manuals, the lens, cables, battery etc. I had no reason to believe that anything was out of the ordinary. At a Flea Market I would be extremely wary of this kind of transaction without checking every item over thoroughly but never in my life would I have expected this situation to happen at a Best Buy store and as it turns out, I am not the only person that an incident of this kind has happened to at a Best Buy store.

I'd like to educate Best Buy consumers to insist that their purchases be opened before they leave the store; a lesson that I have learned the hard way. Other stores, such as Brandsmart, make certain to open purchased items in boxes to confirm their contents before the customer leaves the store; not so at Best Buy--I would like to know why? I have lost $800.00 and feel completely helpless.

The young lady who answered the phone politely told me that the store normally handles such things, but that in order to achieve the same goal, I would have to send the receipt for my purchase, the brochure for the warranty, a written request to cancel the warranty, and the case number she gave to me to a post office box in Minneapolis, Minnesota. She also said it could take up to 30 days to get a refund from the date they received my request.

To make a very long and tedious story short, I have called 800 Best Buy at least a half-dozen times; I have filed a complaint with the BBB; I have filed a direct complaint with BestBuy on their website; and I have been told that the situation would be resolved expeditiously via email first. Well, it has been well over 60 days and I am still waiting for this Fortune 500 company to get off its ass and find an equitable solution to our little problem. Anything, and I mean anything you can do would be greatly appreciated.

There were no dire consequences but it would be nice to have some follow-up from BestBuy. This has been some of the worst customer service I have ever experienced in my life. And quite frankly, I see no other recourse at this point but to see if I have any legal grounds on which to stand in order to obtain a refund, be it small claims court or otherwise.

I love Christmas and this would be my second Christmas movie to my collection, perhaps you are waiting for next Christmas before sending it. Please refund the price of this item as I will no longer deal with Best Buy. My next letter will be to your corporate offices as I will not spend my money and not receive the merchandise.

My 1-year-old Frigidaire front load dryer caught on fire and yes, flames were coming out of the back! I had to put out the fire with a fire extinguisher. I wasn't worried because I bought the $250 extended warranty but what a gimmick! I'm being told that they will clean it out and replace the plastic parts that caught on fire but I have to keep using the same flame dryer and if it catches on fire again, they might replace it. Please help! I am disabled, my laundry is piling up and I have my special needs and children are terrified of using this dryer.

The manager was very rude. I spent over $4000 over the years on this store but this will be my last time buying from Best Buy. Please be aware when buying things even within the 14 day period since they're gonna charge you if you exchange. Very frustrating. They ripped me off $157 for restocking fee because I wanted to exchange. Total ripoff.

I have tried to get this bonus point situation resolved as well, to no avail. The Reward Zone department would not assist me because the telephone number was wrong and by the time it was figured out, some time had elapsed and I lost all those purchase points through no fault of mine. I called "Jeff" at the San Angelo Best Buy several times and he said that he would look into it. I never got a response. Again, this is another horrible story with Best Buy yet to be resolved.

Whenever I would call for "Jeff," the customer service desk would take my name, number and a message and still, "Jeff" would never respond. Back to the television issue. The television sound was intermittent and when turned off, unplugged and replugged, it would work properly for a while and then revert back to the same problem after a few days.

We contacted the local Best Buy who referred us to 1-888, and they in turn sent out the local repair unit from Delta Electronics (who, by the way, at least in my case, never kept me advised of what is going on with the electronic repairs unless I called them). Delta Electronics picked up the TV on or about 01/20/10 to check it out with five to seven days required just to look at the product and determine what, if anything, is wrong with it.

I have called them twice at Delta Electronics (because they never called me) to only get the run around and was told to call 1-888 for answers about the parts being ordered. In turn, I have been dealing with the 1-888 line calling now on three different occasions. Each time, I get the run around of it will take three to five more business days to decide if the part can be located or if the television can be replaced using the warranty we paid for.

After the second call, I was told the parts could not be located nationally and a decision would be made about replacement in three to five more business days. This was on or about 2/2/10. I called 1-888 this morning and both my wife and I got the run around again. After speaking with the customer service rep, my wife requested to speak with a supervisor and then did talk with a female who, after being asked her name, identified herself as "Flasie." "Flasie" informed my wife that it would take yet another three to five business days to find the parts. Now, the replacement option has apparently been denied by some unknown entity within the Best Buy hierarchy, after I was told before that the parts could not be located and the replacement option needed to be reviewed/approved by another department.

Soon, it will be a month with no television repairs made and no decision given about replacing it using the warranty we paid for. I would not recommend Best Buy for a major television purchase and definitely not waste your money on an extended warranty. Unfortunately, before this experience, we laid out another nearly $2,300 for another television with an extended warranty plan.

I cannot wait for something to happen so we can get the run around once again. So now we wait again for five more days to hear something back or call 1-888 for more hassles, redirection and misinformation. A satisfied customer tells a friend and a dissatisfied customer tells ten. I will undoubtedly be talking to ten friends today and so will my wife.

We come to find out that none of our payments have gone towards that purchase in 3 years. They do, however, tell you in a little box on your bill how your money is applied to your bill, but my husband never read it, because like most people he automatically assumed our payment would go to the oldest purchases. When we called Best Buy credit card to find out what’s going on, the only thing they said they would do is take $200 off if we paid all $1100 of it now. To me this is just completely unethical.

I tried numerous times to bring up the website that was listed for the draw and received a page advising "The page you are trying to view is either not found, the URL is incorrect or the page may have moved." I sent an email to Future Shop advising this and received a reply, "We apologize for any inconvenience this may have caused, we are currently experiencing technical difficulties with the page." The email also advised, "Please keep checking back."

I kept trying the site every day without any luck and sent another email asking about it and received an answer on January 26, 2010 stating ,"We sincerely apologize for the delay in repairing the website. I have further escalated this issue to our website technicians and you should expect notification within 72-business hours letting you know the website URL has been repaired. Again, we do apologize for the inconvenience."

I never did receive any notification and as of this date, have not received any answers to my last 3 emails and the site still didn't work. When I was looking at the TVs, the salesperson advised me of the contest. The Superbowl is on February 7, 2010 and it is obvious that there is not and possibly never was a draw for these tickets. I believe I have met all the criteria and Future Shop has not met their end of the contract of promise of promotion.

I later went to the store in at 107 avenue in Miami and walked up to return desk. The agent very professional asked me for the phone number of the person who gave me the gift and pull up the receipt and gave the credit with no issue. She actually printed a copy of the receipt and gave to me. Back at the location in Hialeah, two other customer waiting in line had similar issue, they were all supporting my problem. I had tried to stay away from that store and BestBuy in general. I always tell my friends not to buy me any items from them because everything is a problem with them from returning to extended warranties no covering with problems rise up with your items.

I spent over $3000 on the sound system and alarm. It then took the install crew 2 days to install my purchase in my truck, and they didn't get it right after 2 full days. The alarm didn't work properly, and they crossed a wire under the dash, which shorted out the a/c control panel on the dash, and blew out my a/c. so, after spending right at $5000 in 2 days in this store, they felt the bast way to show customer courtesy was to have me run back and forth several times, run me around constantly, and then short out my truck and leave me without my a/c which they have now refused to help repair, even after I went to the gm dealer and had it diagnosed showing they were at fault. Best Buy will never get another penny from me, and I will do my best to make sure no one I know gets screwed by these people at any Best Buy location anywhere.

Physical damages were clearly the fact that I had to get up early to get to them, and stay late (till 1am one day) for them to complete their work. Economic damages are: the $3000 I spent on the alarm/sound system was a waste, as it has not worked properly yet, and they destroyed my air conditioning system by shorting out my dash. I have a good new business slogan for them, "Low prices through incompetence".

Don't ever buy a TV from Best Buy or an extended warranty because they will find some excuse to not replace it. I have been screwed four times and now the fifth time they don't want to screw me. I feel used.

On 1/20/2010, I called the repair facility requesting an update and they would only tell me the parts were on order. When I asked if they were on back-order, they said no. I then asked if they could research why the parts were taking longer than normal to come in and their response was, "We can't do that."

On 1/28/2010, I called the repair facility again and got the same response. I then called Best Buy and explained the situation. The person indicated they would initiate a replacement TV request and it would take 3-5 business days to approve. I called Best Buy for an update on 2/2, 2/3, and 2/4 and each time I was told they would have a decision by 2/5 and would call me.

On 2/5, I called Best Buy at 6:45PM since I never received the promised call. I was told they were having a "system outage" that can last a day or 2 and they wouldn't be able to give me an update at that time. On a whim, I called back at 8:15 PM. I asked the geek agent (or whatever you call those people) if they were experiencing any kind of "system outage" that would prevent them from giving me an update and was told they were not having any problems with an outage. I then asked to speak with a supervisor who gave me a different story about the supposed "outage" and stated they would need another 5 days to see if they could "locate" the needed parts and then they would put in a request for a replacement.

Needless to say, I was being deceived, getting conflicting stories and the extreme runaround. Meanwhile, my TV has been out of service for over a month now. I have been very patient up until now and I will settle for nothing less than a replacement Plasma TV (new). I have been a long time customer of Best Buy and their extended warranties (which I've never had to use) but that is about to come to an end unless a timely resolution is met.

They still haven't issued an authorization code for me to replace the refrigerator. When I call the warranty center, they direct my information to another center, whose phone number they do not have, and tell me I have to wait until I hear back. Business hours, days go by, I am still waiting to get my authorization code. I highly recommend not buying an extended warranty through Best Buy. They offer a nice voice to complain to but offer absolutely no service. I almost question if they try hard to take more time than necessary for financial reasons of their own. When asked if their time frame to complete work has been complained about before, they say no, they are known for being very in tune with their customer base. I don't think they know what they are talking about!

After 5 months, and no phone call, I called the store asking about my computer. Nothing showed up in their records. They still had possession of the computer. The phone number on file was my father's phone number. They called him and he gave them my phone number. Still no phone call. He told me to go to the store in person because the credit card bill showed a purchase of the laptop on it. As I received the laptop back, the lady helping me rudely said I could not get a refund. Not get a refund? The box had a "open box" tag on it, and I guess nobody went to buy it. I will try returning it again but in the mean time I will talk to some legal representatives.

The payment that kept on reappearing on my credit card statement, increased my monthly rate and prevented me from making purchases. Also time and gas money to drive from store to store.

That date was back on or about 1-17-2009 and, yes, that was settled. The issues I had written about were two other car audio installs on 05-04-2009 and 05-15-2009 at a different location on ** where an issue settled was on Olympia. If you read what Mr. ** wrote, he puts issues as though they’re related to a settled issue which is not so. He knew that as pictures and invoices were emailed to him and Jeff ** at the same time, as well as BBB complaint were sent pictures as well. I know their offices have limited abilities, but I would think they should be aware if a fax from Best Buy was misleading at best.

First settled issue was only when they installed a car stereo and mainly surrounded theft. This or 2nd issues are where the store negligently installed component speakers in the car front doors and mounted a car stereo amplifier, etc., in our trunk improperly. I asked Robert ** if Best Buy would give me credit for losses or damages at his store, but he would not respond and it went to the MN Better Business Bureau for help. I was told Best Buy would not mediate a different issue, then they listed to BBB or Consumer Affairs in MN, but tried to relate them as the same issue even if their different dates and different stores for different services as the only issue they settled.

Invoice no. ** at their store 1499 was the only issue ever addressed or settled, which was store theft as referred to in a fax from Robert ** of Best Buy Corporate in MN. Other issues now involve store negligence. So once Robert at Best Buy said it was going to the insurance, the BBB and ESIS were both send copies and pictures of problems where the store did not wire, bolt down electrical parts which created damages by their other Store 221 Invoice No. ** and amplifier 1888195 as Mr. ** and Jeff ** were emailed at the same time and copies sent by MN BBB offices.

ESIS ignores our emails of invoices with pictures and itemized problem with the other 2 installations. Is there an ESIS office in MN as we could only find a Florida office online and the BBB in Florida said that ESIS ignored their letters so they close the case and could not help me? I need to know where there office is before I file with the Department of Insurance on this issue now. Do you have such an ESIS office in MN? Issues were filed with the BBB in MN and Attorney General Consumer Affairs as noted in copy attached from the Attorney General's office with allegations made by Best Buy on issue when they would not credit or offer store credit on issues. BBB were sent pictures along with Best Buy's representative Jeff ** already at the same time, in fact.

So I bought it for $839.00 plus tax totaling $906.00. I took the computer home, turned it on, and registered the computer in my name with Apple. I put all my private contact info on it, which included my phone number. After inspecting the computer, I notice that a program package called "I Life" was not on the computer which included the (Garage Band program). This program was supposed to be already installed on the computer, but somehow it got taken off. (I have not a clue as to how this was possible, unless someone else had the computer before I bought it. This was suppose to be a display model.)

Anyway, I took the computer back the next day and explained to them that there are programs missing from it. So I returned it and got a full refund. Now. on February 1, 2010, I received a phone call at 11 pm at night from a gentleman who claimed he had the computer that I bought back from Best Buy. I asked, "How do you know that I bought that computer?" He said your name and address and telephone number was on it, because the computer says that it is registered to you, so he called me from my phone number I registered with Apple. I was very shocked and nervous that someone had my personal information and then contacted me.

Best buy sold them the iMac I returned and did not inspect and take off my personal information. It was their duty to inspect returned items and clear up any privacy concerns before they put it back out for resale. This gets better. The new owner went into Best Buy and saw the computer that I had returned with a price tag on it for $785.00. He asked the sales rep if he could have the computer for $700.00. The sales rep looked at his computer and said, "No problem. You can have it for 700 with tax which totalled $754.00."

The customer asked the sales rep if it was really a display model or a returned item. The sales rep assured him that no one purchased this iMac computer and that it's a display model. So he purchased it. But before he purchased it, he asked the sales rep about his one-year standard warranty. The sales rep said, "Your receipt is the start of your manufacturer's warranty."

So he took it home, and that is when he discovered that this computer was used by someone else when he saw my registration on the computer with Apple. I had a password setup on it for administrative reasons, and he needed it to install his own programs. He called Apple about the warranty, and to his surprise, they told him that this computer had 35 days left on manufacturer's warranty out of 365 days.

He explained to Apple that he just bought this computer from Best Buy, and they said that there were no previous owners. But that was all a lie. If this is the case with the warranty, that means someone else had this computer before I purchased it and they lied to me also and said that this was a display model instead of a return model.

3. My privacy was violated when they did not make sure my information was taken off the computer before reselling it. (Was my privacy violated here? Are they liable to me? I feel that I was here. Please let me know if there was any wrongdoing here and my legal choices in this matter.)

They told us the plan only included one replacement bulb, and that they could not do anything about the faulty bulb after 30 days. I was very polite through the whole ordeal, but Keith, the store manager, ultimately refused to make the matter right. We paid $200 for the service plan, and the primary reason we bought it was for bulb replacements. We were lied to and we wasted our money. I do not plan to shop at the Mansfield, TX store again, and likely will not make any future electronics purchases from Best Buy.

I informed them that I will be moving again and the last address I'd given them was a temporary move, I gave them the new permanent address and again asked them about the certificates since I still had not received them. Again, they mailed the coupons to the wrong address. Keep in mind, this is actually a series of several phone calls of me giving them my new address, changing preferences to email the coupons and also following up on where my coupons were. They finally got me the coupons mailed to me (supposed to be emailed) in January or so of 2009.

The coupons expire in April and May of 2009. I didn't use them before they expired as we were deep in a remodel and also had a family member diagnosed with lung cancer. I had been doing trips out of town on a weekly basis from April-July. The family member passed away. In July, I found a lump in my breast that was removed in September. Finally, things had calmed down so I called Best Buy Member services and explained everything on October 19, 2009. I was trying to get my coupons reissued for a total of ($45.00). I've been given case number after case number.

On the first call, they got the fund adjustment approved by the supervisor. They said they had to send it to the back office for review and reissuing. I called on 10/26; no new information, but call back on the 28th. I called 10/28; Theodore said it was all written up, but never processed/sent. Theodore resent and told me to call back on 11/5. I called back on 11/5; still under review from back office so give it another week. I called back on 11/12, still no news.

I called back on 11/13 and spoke to Adriana and she redoes the whole submission again and gets supervisor approval once again (this is their escalation process). She and the supervisor put in the fund adjustment again and said it should take 7-10 days. At this point she also gives me 750 points extra for the lack of response and inconvenience. I also emailed the member services letting them know this is taking far too long and expressed my frustrations to them. Florencia emailed me back on 11/13 apologizing for the inconvenience and said she would fix it. She is "back office". I called again on 12/2 and spoke to Frank and he escalated once again.

He said it takes 10 days for them to be valid, but they should show in 6 days and I should call back. Right after I emailed back office again, Taha replied and once again apologized but said she would look into why the funds are taking so long to process. She said she expedited it again and they will make it right and take care of it. I called back again on 12/11 and spoke to Cecilia. She said back office was supposed to call the customer. They are trying not to award points. At this time she gave me another 750 points for the inconvenience.

On December 22, I got an email from Brian in "Back Office" and he says "I'm glad to tell you that your points were posted and a total of $45 in reward certificates was already issued and it's ready to be used." He also apologizes for the inconvenience and says, “Thank for your understanding and patience.” At this point, I went online and check the point status. The only points that are showing are the ones they gave me for inconvenience (750 (15.00) x 2) and the $10.00 certificate that I recently earned (this was not a freebie).

On January 7th, I emailed Brian back and asked him to please look at this again as the points are not there as he stated. I told about the two inconvenience points that were given and the other points are mine that I earned. On January 19th, I emailed Brian again and said I had not heard back from anyone and I would appreciate a response.

To date, I have not heard from them. Today is February 1st and I still have not heard from Best Buy Rewards. I have at least 6 different case numbers associated with this, 3-4 escalations, 3 fund adjustments. The customer service representatives don't know why things are not taken care of. They keep trying and it is a problem when it gets to "Back Office". You cannot speak to Back Office. They have it in their notes to call the customer, but they don't. We have been very loyal customer to Best Buy and I surely don't appreciate the way they have treated me. They clearly don't appreciate their customers. It is the corporate side. All the workers are very nice and really do try to help. It's the people that don't have to speak to the customer that fail to deliver.

I told my friend to go on in and get in line to pick up the printer and I would tell the greeter that some salt needed to be put down out front. This is when the trouble began. It was a young man talking on the phone/Bluetooth. I got behind an older couple who was waiting for him to answer a question and he finally said something to them and they left without a thank you. He did not acknowledge me and I stood there. Finally he raised his eyebrows at me in question. I asked if some salt could be put down out front. He said it had been done early this morning. I told him it needed to be done again. He told me they don't do the parking lot. I then asked him, what?

He told whoever was on the phone/Bluetooth he would talk with them later. He said, “I said we don't do the parking lot, we only do the sidewalk.” I asked him if he knew that Best Buy was liable if I fell; he said no they aren't and it would be my responsibility. This is when things started getting ugly. I asked who owned the parking lot. He said he didn't know. He also said essentially if I was stupid enough to come out in this weather, I deserved to fall. I then asked for a manager. He said they were all in the back and he would call one if I liked. I said yes, call one. He did, and this man came up to us and the greeter said this is the manager. I told the manager what was going on and the greeter stood there grinning. The manager said the greeter was right. I said no, someone other than me is responsible if I fall. Who owns the lot?

Finally the manager, who still hadn't introduced himself to me, said the corporation that the shopping center was in. He said the greeter wouldn't have known that. I looked at them and said, so you called your buddy up here, huh? That is when the manager spoke up and said I am the manager. I told him I was not responsible if I fell and all I wanted was some rock salt put down. He said he would see what he could do and that he would take the greeter aside later and speak with him. I was furious by this time.

I said thank you and went over to where my friend was standing, waiting for someone to help her. She was the only one there and still had not been waited on. Once she was waited on, she was sent to a long line. I stood in it with her and helped her stand as I said she walks with a cane. We finally picked up the printer and left the store. No one asked if two older women, one with a cane, needed help.

I feel Best Buy advertises itself as a friendly place, but it is full of young arrogant **. I believe I am right in the fact that I would not be responsible for an accident. What ever happened to the customer is always right? All the greeter had to do was to say, “Yes, I will see if I can find someone to put some down.” Even if he didn't, I would have been satisfied and never have known he didn't put rock salt down. I looked for a complaint category on their website, but there wasn't one. I will not shop at the Johnson City store anymore.

Last month, a friend against my recommendation bought a laptop from the same store and the machine froze when installing security software. She brought it back and they called a few days later. They said that the motherboard was fried. I am a computer scientist and know that freeing storage area to install software does not fry the mother board. Weeks later, the machine is back although totally clear of software. They wanted $100 to restore the machine. This is another disreputable action.

Months ago, I went into Best Buy and against my better judgment helped a friend in getting an XM radio. When asked for the specific functions, he misdirected and was faking knowledge. After frustrating conversations with manufacturer (who could not care less), it had to be returned.

Several other instances by friends who do not complain and myself and all I can do is try to direct people to anywhere but Best Buy.

I took the laptop in and was told they would need 2 days to diagnose the problem and get it back to me. A week later, I'd still not heard from them. I went to the store and learned that the laptop had still not been looked at or repaired. I was promised to have it in another couple days. Another week passed and still no word from BB. I had stopped in 3-4 times at this point, voicing my complaint. I got excuses from Geek Squad such as "I couldn't read the instructions left by the previous staff person who worked on it".

I talked to a Geek Squad and BB manager on 2 occasions, I couldn't get any help from either of them. Now, in the meantime, my first bill was approaching and I was stuck with a broken laptop. Almost 4 weeks later and after several angry phone calls and visits to the store, I was told that the viruses were on the computer because "there had been no protection installed". What? It's on my receipt that it was purchased and you installed it. I have the disc!

They had never installed the virus protection devise yet informed me that they were not responsible for covering the repair. So they charged it to my account. I got the computer back in a few days later but was responsible for the bill. I got the runaround from everyone. I eventually emailed corporate customer service and got more runaround. Each response told me that "someone from the store would be calling to settle the problem". 10 days later, someone did and we started at square one again. They insisted that I keep the original laptop and charged me $175 for the repair. Neither the local store or Corporate cared enough to keep me as a customer. Two of the Geek staff were very rude to me and one continued to speak to another employee in derogatory terms about me within my hearing range.

I will never as much as step foot in those stores again. They were totally apathetic and had no interest in customer service. There was no follow-up from the company and no desire to make me satisfied. I'm in the process of paying off my account and then I'm done with them. I'd advise you to read the other complaints on this site and heavily consider not shopping there. They don't deserve your business.

I knew that damage had most likely been done by the thieves but was not sure how much. My husband is the one who usually deals with everything auto related so I knew I would need help figuring out what would be needed. While the technician examined the car, I remembered the importance of a working alarm system for the protection of that equipment. Rather than have him double back and inspect again the existing car alarm, I made sure to go back into the inspection area and request that he also inspect the car alarm because we would need to get that repaired as well. I made very clear to him that I was unaware of the parts necessary as well as the extent of damage and would be relying on his opinion as to what I needed. He said that he may not have time to add an alarm but would inspect the vehicle and then let me know if it was needed and if he had time.

After inspecting the vehicle he came out and said, "Okay, we can go ahead and do the alarm; what kind do you need? One with automatic start?" I assumed that with that statement I must no longer have an alarm or it needed to be replaced. I assumed the thieves took the parts or damaged them completely. He had me look at the alarms in order to choose one. I told him that I would have to take the less expensive alarm because the prices were just adding up. I had previously suspected that only parts would be needed to repair the existing alarm. Had I known that my pre-existing and much higher quality alarm presently in the car was fully functional, I would have never agreed to install a less comparable one. In addition to this, I was told or asked whether or not it would be okay to remove my old alarm and dispose of it when it still had value. I later found out that it only required the button push key and that the issues could be diagnosed and resolved for a much cheaper price. The installer did not inform me that I would be charged an additional fee to remove my already functional alarm. He just did so. At the time I was simply relying on and trusting in his expertise. I feel as though my lack of knowledge was used to take advantage of me.

When I arrived at home to surprise my husband, he was initially excited until he inspected the work. He turned the sound on to notice that the front 2 speakers were not functioning. He then looked at the new keys and said why did they give you these, they are the wrong ones for our alarm system. I told him that I asked the young man to see if I needed one and he installed this one. My husband was furious after finding out that after an inspection of the alarm system that I was told none of this pertinent information and his high quality alarm was deactivated. It was not until he went to the site that he was told that it was actually removed and trashed.

He asked to speak with a manager after getting nowhere with the initial salesman. He was joined by two other salesmen as well as the manager. Greg N. All of the men talked to my husband simultaneously causing him to feel threatened. They cut him off and would leave back and forth and speak amongst themselves continuously changing the details of their roles as well as store policy. One of the salesmen told my husband that I was lying to him and I simply walked in knowledgeable and requested a stereo and alarm with no need for an inspection.

All of these tactics made us feel humiliated and insulted and as if they were being deceitful. They then told him that since he was not there, he did not know what he was talking about, even though we spoke extensively about my discussion with the salesman. I then spoke over the phone to the salesman as well as the manager. When speaking with the manager, he refused to listen to my explanation of relying on feedback from his employee in order to make an educated decision. At no time was I disrespectful to Mr. N. He, however, decided that he was done listening to my explanation of the ordeal and simply put down the phone and walked away.

My husband picked up the phone and said that he just walked away without even making sure that a resolution was reached. My husband then informed that salesman that he was not satisfied with this service and that he wanted to contact a supervisor over Mr. N. They refused to give him any phone number for customer service.

Then as my husband was walking over and asking a floor associate for the same information, Mr. N told him that even if customer service agreed to resolve the issue that he would not touch our vehicle or allow any of his employees to touch the vehicle and that nobody from customer service could make him do it. Then as my husband was walking away, the other salesman continued to tell my husband repeatedly that I was a liar and that if he was not finished there that he was ready to handle it (basically he was challenging my husband to fight with him).

My husband left the store and we immediately called customer service. I have never experienced anything along these lines. My husband was threatened, teamed up on, verbally insulted, and humiliated in the middle of our neighborhood Best Buy. It is incredible! Customer service is of little help at this point. We simply wanted the front speakers repaired, the low grade alarm returned and our alarm back initially. After experiencing this, it feels as though we would have to be entitled to something more if not for the sake of our dignity. At this point, we were contacted and told that most of the parts of our old alarm system were dug out of the trash (it's now inoperable due to the method of extraction and disposal) and is waiting for us at the front of the store because they want us no where near the department as if we are horrible people.

The hostile Best Buy employees are continuing to add fuel to the fire by refusing to deal with customer service. Frankly, I am afraid to return. If they feel comfortable enough to speak to my husband who is a rather large guy in the way that they did, there is no way that I am setting foot in there ever again. At this point, there is still no resolution. No one with any actual authority has contacted us. Someone from customer service said we could go back to the same location only and repair the speakers. That's not happening! And we were offered a $100 gift card which is only a 5th of the cost of our old alarm and is not even half of what I had to pay for the new alarm that we supposedly needed.

I have been a long time loyal customer. This unit has had over eight service calls for related and unrelated issues. I felt they were really taking care of me by giving me the exchange ticket but then pulling it back and not honoring it. I really feel cheated. Each time they come out, I am giving up half of may day off and the issue is still not resolved. After denying the exchange, they just called to cancel the appointment to put in the parts because the parts are not available, so my washer remains leaking.

Now I have to reschedule according to my next day off which won't be until 2-11-10. I spoke with their customer relations initially on the 14th. She seemed empathetic and assured me they would resolve based on my relationship. She was to call me back by yesterday. Never called. I called back today and was basically told again that they denied the exchange. The last three attempts to repair are counting as one repair, which is not my fault they don't know how to fix and their lemon rule is three repairs and one pending. I did have a repair for this leak in Oct, Nov, Dec and Jan and are pending parts replacement. I believe they should approve their initial exchange request. They are claiming that the tech should not have given me that exchange receipt, but the fact is he did.

I am out $189 plus Ohio tax for the unit. I called the manufacturer of the unit and they offered to replace it for a nominal fee ($105) if I would send the old one in. I sent it yesterday as I trust the brand name. I believe Best Buy knew that particular unit did not work, so I closed my account and I will never darken their door again! I strongly advise others not to shop there either.

What my problem now is the dryer that it spins but it won't dry and I was told by the 3rd party technician (not Best Buy) that the gas coil needed to be replaced and that it takes about 3 to 5 business day for them to get it and they would place the order on Monday the 21 of December 2009. I called them (3rd party) to find out the status and I was told that they're waiting for Best Buy to send it to them, then I decided to call Best Buy to find out what's going on. I called them back on 12/30/09 and I was told that the order was placed on 12/28/09 when it should be on the week of 12/21/09.

I called again on 1/8/10 very frustrated and I went through the process with customer service at Best Buy over again regarding my issue and again I was told that it has been order on the 6th and it's backorder. I was very upset and request to speak to a manager but she keep insisting that it is backorder. I hang up the phone and called back again a couple of minutes later and requested to speak to a manager and of course I have to go through the whole issue again with each rep that answers the phone and I told him, "If he could read the comments that you people write whenever a customer calls, you'll find out my frustration," and finally he told me that they had tried to order the part but it has been backorder. So I told him how much longer I need to wait in order for the dryer to be replaced. He found out that they did not had a timeframe of how much longer it was going to take and he was going place the request to be replaced and that it was going to take 3 to 5 business day.

As of today 1/15/10, nobody from Best Buy has contacted me regarding the issue. I called them again and the same thing happened that they said the part has been order on the 14th and I told her that last week Mike had placed a request for the dryer to be replaced. She kept reading their notes and find out that they have reviewed it and it won't be replaced and they had ordered the part again. Please I need someone's advice of what to do. How could I have them or LG to replace the dryer and the washer too?

Yesterday, two months after numerous calls, the manager called me to basically say "Tough luck, we threw it out too bad." They discarded valuable data that cannot be replaced and they will not take responsibility, plus the fact that they blew the motherboard on my computer. I now have to purchase a new computer because they will not own up to the fact of the damages they caused. New computers are very costly since I am unemployed. Why can't they be held responsible to take care of items left in their care?

The response I received was sorry that is our policy. No action was taken by Best Buy's corporate headquarters. I went directly to HP where I explained to the tech what the issues were and he said it sounded like a hard drive issue. They sent me out a hard drive and I replaced it myself and sure enough that issue was not resolved. I have sent it in to HP; however, I feel that as a consumer and the amount of aggravation and loss of computer for many weeks that they should ship out a new computer to me as this was a new computer and now I am going to get a refurbished one that will most likely give me issues from this point on. It is their obligation to your loyal customers ( no doubt your market research shows you the importance of repeat purchasers) to only distribute your products with reputable dealers; dealers that are not abusive to your customers. My life would have been simpler if I had purchased a Mac computer. I strongly urge you to resolve this issue with me, the customer.

After 4 days, Best Buy called me back, stating that the fridge is out of stock and that I could either wait for it be restocked or cancel the order. Every week, I would call back, and they would tell me the same thing and that it would be restocked in a month. Finally, after a month, they told me that the fridge is discontinued by the manufacturer and that they can't fulfill the order. They offered to replace the fridge with a cheaper fridge or give me 10% off any fridge I wanted.

I called corporate after that and complained, and they told me that all they could offer is 10% off. So finally I gave up and called Best Buy again to get the price-matched fridge that they offered me. Now, they refuse to admit that they offered me that or even the 10% off that both the representative or corporate offered me. They told me that I would have to call corporate back and I would have to get their name and info, because they didn't put that into the case notes. I've just give up and will never use Best Buy again for any purchases.

I called the corporate office. They said they would ask the store manager. Again he refused. It was 15 dollars extra. It wasn't so much, it was the principal. I work in retail too and I, as an employee, always try to go all out for the customer. They don't seem to follow it. I did order the computer only because of the gift cards we got. Otherwise, I would have walked out. I will never, neither will my husband, go into Best Buy anymore.

I came to the store with original receipt in hand and was informed by a dark skinned gentleman he could not do a return, as they were American products. I asked if it would be possible for an exchange since the items scanned into the system and I was once again met with a "can't do attitude". Another employee came up and asked why an exchange wouldn't be possible as the DVDs say on the back "for sale in USA and Canada only". He then requested I phone some Best Buy 1-800 number for more information. When I asked if he could call, as I wasn't sure why I had to after driving for 20 minutes to get to the store, he shrugged. I then requested to speak with someone else. He walked around aimlessly and approximately 5-10 minutes later, another employee named Terrence arrived to help.

Terrance was very polite and asked what the issue was. The dark skinned fellow responded incorrectly saying I want a refund for the products "I" purchased in the USA and he had told me to call the 1-800 number (as a side not once again, I did not purchase them, they were gifts and I wasn't expecting a cash refund only an exchange). Terrance then requested the employee, himself, to call the number, which is the same thing I had asked him to do moments earlier. The other employee then left to use a phone out of earshot and Terrence left. I walked over to the other employee that was now on the phone speaking to someone. He then abruptly handed the phone to me. I said hello and an extremely rude individual responded saying, "who is this" I gave my name and was told her name was Courtney. After about a 30 second conversation filled with the words "can't and won't", I hung up the phone feeling more aggravated than ever. I then left the store and have no plans to shop there again until I get an answer I am satisfied with or an exchange for the products purchased!

I have worked in the customer service industry before, so I am extremely empathetic to the stresses these employees are under. However, this experience was truly an all time worst in my books. Even if my original request couldn't be facilitated, there is no reason for any customer to leave as angry as I left. There weren't even any attempts made for alternated resolutions. I think at the very least, something could have been done with the receipt that would have allowed me to return the product in an American store at a later date than stipulated, as I will be in the Phoenix area again in mid February. I still cannot fathom why an exchange could not have been made but I am flabbergasted at the fact that nothing was done, so even remotely deal with my request.

I have been very conscientious and diligently trying to make my payment on time. I send 3 letters to this Mr. K.as instructed by several of the representatives because they are not authorize to waive late fees. I ask and pleaded in my letter to Mr. K. if he would be so kind as to do a research of my payment history, he would had seen I have not been late no month past 30 days. I have a study paying history on time majority of the months.

Then after 3 letters and no response, the only other alternative was to close the account. But! Guess again, one day late a fourth late fee at $35.00 and yet the balance is much lower still the late fee of $35.00. Every credit card I have will waive a couple late fees. I feel that it was unnecessary that I had to close my account. But they still have assess to charge $35.00 fee. All I'm asking is to have some of the late fees waive as a courtesy. As I stated in my previous letter to Mr. K., I have been very conscientious and diligently trying to make my payment on time. And I never received any response from him regarding this matter. I would like to be accommodated. Thank you for your time I appreciate you.

LG sent a service man who replaced a control board. The following day after the repair, the unit was still freezing foods in the crisper. After another call to Best Buy and LG, the service man replaced the ice maker, stating the ice making was not freezing properly causing water to leak under the crisper and freeze causing ice to form and freeze the crisper.

With two repairs done and Thanksgiving fast approaching, the unit still was freezing the food in the crisper. Yet another call to Best Buy and LG, the service man came out and replaced a drain tube. Once again, the unit still was freezing the foods in the crisper.

It is now after Christmas, and we placed another call to Best Buy and LG, asking that after 8 months and no success, if they can please replace the unit. "Not so fast," said the LG representative. "We have yet to determine the unit is not reparable or no longer economical to the consumer. In fact, a part is being manufactured that will fix the problem and will be available in March 2010." Oddly enough, that is exactly one year now from the date of purchase. Did I mention it is now Jan 7, 2010 and the part is available in March? What does this say for Best Buy or LG? Neither of them want to take ownership of the problem.

To make a very long story shorter, we have taken it back numerous times, for the screen that flicks. Each and every time we have taken it back, it has been for the same reason. We have shown the attendant at the geek squad each time the problem, and had it sent out. On a couple of occasions they placed it in the back, and never sent it, and called to say that there was no problem. On other occasions, they have sent it out, and each time it comes back with something different repaired to solve the original problem. To top matters off, when they sent it out, my daughter is without a computer for 3 to 6 weeks. Finally, we've had enough, and we were assured that the laptop would be processed under the no lemon clause of the extended warranty, and the employee wrote on the paperwork that it would be. I then got a call, saying that they were going to try and fix it again, and that since the unit had not been sent out of the store 4 times, they would not honor the no lemon clause.

After a lengthy discussion, they tried, and again the problem existed. I was again assured that if anymore problems were to occur after this, that I would have no more problems under the no lemon clause. You guessed it, the unit was not fixed properly, and again, I had to take it back. I was told by employees at the New Market store that, there had been issues with management, and that if I wished better service, to take the unit to the Aurora store as the warranty was good throughout all Best Buy stores. I did this, and again the technician looked at it, and stated that it would be processed under the no lemon clause, and wrote on the paperwork that it would. Lo and behold, a week later I got a call, stating that it would be sent out for repairs, and that they would not honor the clause, because their paperwork had stated that it had been sent out for different reasons, thus it did not qualify. They wrote the reason on the paperwork when they sent it, but remember it has always been for the same reason that it has been returned. Best Buy has managed to use a play on words, not to honor their commitment to their warranty.

I have also attempted to correspond with the head office, and have been ignored with regard to this matter. Obviously, first and foremost, the warranties that Best Buy offers are absolutely useless, and they never have any intention of honoring them. Their customer service is absolutely horrid, and they only pay customers lip service, when dealing with them, and lastly, they have no regard for the ramifications of their actions and carelessness when dealing with a student in a university that requires the use of a computer. To make matters worse, one of the times the laptop was brought in, the technician had the audacity to tell my wife, to buy another, while it was being repaired.

I am still dealing with Best Buy, in an attempt to have the unit fixed, but I am sure that there are numerous people that have experienced the same runaround as I have. Because of the mass quantity of electronics that Best Buy sells, they are able to minimally undercut other companies, but in the long run, I have found out that there is a price to pay. I would not recommend that anyone buy a thing from Best Buy, if it involves any type of warranty, as they clearly want your money without the responsibility of honoring any agreements. Furthermore, they could care less about any customer, as they dictate any terms, and there are no ramifications for their actions. They have your money, and there is nothing that a single customer can do. Best Buy will continue to make excuses, until the term of the warranty expires, and then will state that it is no longer covered.

The Aurora store located at ** was also canvassed, and we were advised,and have the form stating that it was a lemon, to be told again that it does not qualify, after the fact. Best Buys sure stick together. Obviously, my daughter is in dire need of a computer for the university, and we have to be the ones to sort this out, as Best Buy has the computer for 3-6 weeks at a time.

On 12-27-09, I went to the Dover, DE store to speak to someone in management there. The assistant manager was on duty but refused to come and speak to me face to face. He left sending messages to me through a store associate. The assistant manager's response was that this would be a corporate matter and I was given the corporate phone number. On Monday, 12-28-09, I called corporate offices of Best Buy and after 4 phone calls, I finally spoke to a gentleman by the name of Tim. Tim advised me that this is a matter that would have to be settled at the store level (here starts the proverbial runaround). I advised Tim that the store was the one who told me to call corporate. Tim became short and restated that it was a store matter.

That same day, I called the Dover, DE store and spoke to Glenn ** who I had been advised was the store manager. I explained my plight to Mr. ** and in a very matter of fact way, asked exactly what I expected him to do. I explained that based on the circumstances, I feel that the TV should be repaired at no cost to me. I made my request on the following: The unit failed two times within a year and a half, I was never afforded the opportunity to extend my warranty (a review of my account with BB would indicate I always purchase the extended warranties), I have been a very loyal customer of BB. This unit cost $4000.00 when purchased. Over the last several years, I have spent thousands of dollars with BB (the Dover store manager stated that my loyalty and purchases account for nothing in the overall scope of things). Based on the performance of this unit, it would be considered a "lemon".

In closing, I believe that BB should repair my TV in the spirit of good faith. I am sure in the overall scope of things it would be a negligible cost to them to do so and would go to great lengths to keep a valued customer.

I have filed a small claims lawsuit against Best Buy Co, Inc effective January 6th 2010 based on fraud and intentional refusal to comply with their own warranty. I have been without my $3,126.46 computer for more than six months.

As a result of all the issues that I experienced with two (2) computers purchased from Best Buy, I asked for my money to be refunded. The store manager told me that he would authorize an exchange, but not a return since I was beyond the 14 day return period. I explained to the store manager and showed him picture documentation that I did bring the computer back within the 14 day period and again on day 16.

I am seeking assistance in getting a refund of my money that I paid for the computer. I called Best Buy's Consumer Relations department and was told that they would uphold the decision of the store manager. At this point, I do not ever intend to purchase any other products from Best Buy and the only thing that I want is my money back. I am out of $593.99 for the computer that I purchased at Best Buy and $640.93 for the computer that I purchased yesterday from another establishment.

I made several calls to customer service who have no clue whatsoever. I got different responses: you need to call the warehouse, TV is out of stock, don't know what's going on, will be delivered when TV is in stock. Some took my phone number and promised the delivery team would call back. But on January 4, I still have no idea when the TV is coming, and there's no offer from Best Buy to refund my money. What good is a DVD player and Home Theatre when there is no TV to hook them into? Best Buy sucks... their customer service sucks. They do not care and are out to loot customers and play with their money.

But after talking to Toshiba, they told us there was an email that came out about the fans being bad. I got upset in the store and did say this is [expletive] and then Mike P. began pushing with his hands me out the store. I work in retail. I know that is not common practice to consumers. I have never been treated like that in my life nor has any of my employees ever been treated like that. Please let me know what I need to do so this doesn't happen again. Do I need to file a battery assault against Mike. I have two names and phone numbers who was leaving the store when all this was going on because they didn't think it was right for the manager to be pushing on customers. We still didn't get no help even after the pushing and shoving. I was so embarrassed.

This was when I got a little nuts on him and said, "Wait one second. You sell to people online and allow them to 'gift' the items for pickup through email, so if they didn't pay for it, how are they supposed to pick up the gifts they are given?" He said that he didn't know. I suggested they put on the online checkout "Person picking up orders paid for online, in store, must be the actual person on the CC with photo ID". I told him that I could assure him he would lose many, many handicapped customers and he said that it wasn't his fault. He then said that if she wanted to purchase the items on my order and I could cancel my online order that would be okay. I told him that she didn't have the money on her and no cc in her name but could use mine. He said no, he couldn't allow that.

Meanwhile, my daughter picked up the same items on my order that were waiting for me and she purchased them in line in store with my cc and they never asked for any ID at all! They just swiped, she signed and off she went. I called customer care and was given to a woman who said basically the same thing, "I'm sorry you're crippled but unless you can pick the items up yourself, then you can't shop at Best Buy online." She was very nasty with me on the phone and that made me get even more stressed out and I hung up on her to end the nonsense. I called back and cancelled my order, never to shop at Best Buy again. I will not give my blood money to such ignorance.

Okay, so I walked into Best Buy 2.5 months ago to get my son a Sprint cell phone upgrade. Again, I purchased insurance from Best Buy. Cell phone screen got cracked, so I took it up to Best Buy. The rep said it would take no longer than 14 days because of the Best Buy insurance. The phone was dropped off on 11/21/09. It's now 12/30/09 and still no phone! When I went up there, they said (of course) there's nothing they could do. It was all the insurance. No one can answer why it's taking so long and no one has offered anything except getting temporary phone that only costs $500 down! No, thank you. I can't believe we'll ever shop there again. I will cancel insurance for the phones as soon as I get my son's phone back! I am also telling everyone I know about their horrible customer skills and hopefully, I will take a few people with me!

He basically said we shattered the LCD because the box had no physical damage, which we did not. He said the store opens boxes and inspects the TVs before they are given to customers. And then stated they sell thousands and thousands of TVs and could not possibly inspect every one of them. While waiting to speak to him, a customer service rep (Jennifer **) told another customer that they were not allowed to open boxes. Gregory also stated that several other customers came into the store that day with the same problem and could not do anything about the damaged TV. I called Best Buy's customer service (1-800-237-8289) and the rep tried to contact Gregory ** to try to sort it out, but Gregory was out to lunch. I then called Samsung's customer service (1-800-726-7864) and was given a claim number (**). I was told on 12/28/09 that they do not deal with physical damaged items.

I don't think I should have to pay for a TV that was damaged when I received it. I feel like I have been robbed of $959.18. I feel if there were other customers with the same problem as me, then maybe the TVs were damaged from the factory or in transit to the store. I feel like Best Buy needs to improve on the customer service. The customer service reps at the store had no sympathy that I am stuck paying $959.18 for something that cannot even be used. I am highly offended that I am basically been accused of damaging the TV. I am an honest person and if the TV was damaged in my possession, then I would have no problem paying for it. I am really disappointed that Best Buy could not settle this problem.

Are you kidding? I'm expected to pay four times the original cost of the unit for something that was still under warranty! Is this the type of treatment the consumer is expected to swallow? How can you justify charging this type of money for a product that is still under warranty? I would hope that I can expect some sort of fair treatment in this situation. This system was purchased as a school aid for my children. I do not have the money to pay this ridiculous amount of money to repair a warrantied piece of equipment nor purchase another unit. I would hope that this situation is addressed in a satisfactory and timely manner and not just ignored by your company.

I spoke with five different people, asking for a supervisor and was told that there were no supervisors and no one to guarantee us a TV the same time as the other TV was picked up. The last person I was transferred to did not even listen to me, say hello, etc. She got on the phone and rudely told me that this is their policy (even though they told us different previously). I was shocked at her whole attitude, especially since I had handled this entire situation calmly and just asked for someone who could correct the situation.

On 12/26, the TV was picked up and we were told to wait 48 hours to be contacted to schedule a new delivery. After three days, we contacted Best Buy, only to be told that we could purchase the TV at the non-sale price. They blamed the warehouse for documenting our TV as a return instead of an exchange, even though it is in all of their notes that we were exchanging our TV. They said they were showing a credit on our account and that they could not authorize a new purchase at the sale price.

The laptop has been serviced at two branch locations as well as the official service location for the area. Nobody can fix it. They so kindly offered to waive the restocking fee and give me my money back. Gee, thanks. You are so kind. I didn't buy a service plan so they are wanting to charge me $114 to fix it. So you sold me a defective product and then want to charge me to fix it? That makes sense. At this point, I am very tempted to just light the laptop on fire. I think that would give me more progress than dealing with Best Buy customer service.

The manager of the Grapevine store literally told me, "I won't switch your laptop out with a comparable one because that would just be a bad business decision on my part. I would lose money." I responded by saying, "So you care more about a smart business decision (saving $100) on your part than customer service and doing what's right?" He responded by saying something like "I wouldn't say it like that." I have literally talked to probably 50 people total through this whole ordeal and there has only been one guy with Best Buy's 1-800 number who was able to help me, but I can't get back in touch with him. Note to people buying laptops from Best Buy: Don't! They won't take care of you if something goes wrong!

I called Best Buy and spoke to the manager, Dorrie **. I explained that I hadn't been told by the sales representative that I needed to hold onto the original packaging for the product code and that in the future, it would be helpful to let sales personnel know this in order to better serve customers. Ms. ** informed me that all sales personnel were well-trained in this fact. When I reiterated that this hadn't been mentioned to me at the time of purchase, I was told in a rather curt, condescending manner that I should always keep my product code. She then belabored the point that if I wanted the program, I could pay the additional $39.99 cost, which was for labor.

Her whole manner was dismissive and unhelpful, especially since I wasn't questioning the additional cost - just the fact that the sales personnel should be more forthcoming with necessary information when a computer purchase is made. I have bought from Best Buy for many years and this is the first time an employee has ever been rude, but it has left me with a bad feeling for Best Buy's customer service reputation.

After 15 minutes of demanding a refund, they gave it to me. It appears he was on some type of drugs. If this is the way Best Buy hire these rude young people, to treat older people who spend their money at Best Buy, then we need to shut them down in the towns we live in and show them who's boss. I am sending a copy form letter about the complaints online to all business's in Mobile.

On December 18th, I called the Best Buy store where I purchased the TV and tried to explain to them the problem and I was given a phone number to call in to schedule a repair of the unit. I asked them about getting an exchange because we were told when we purchased the extended warranty that if anything goes wrong with the TV within the extended warranty period that we could simply return the TV back to the store where it was purchased and we would be issued another one. We discovered that, that was a lie. That is never the case.

I called the 800 number for repair and I spoke to a gentleman in customer service. He scheduled a repair for Tuesday, December 23, 2009 with a 4-hour window between the hours of 8am-12pm, and I was told that I would receive an email confirming the scheduled appointment. I questioned the customer service representative about the long wait for a repairman and he told me that the economy forced several layoffs of repair tech and that was the earliest that I could get a scheduled repair appointment. I never received an email about the scheduled repair.

Today, December 23rd, I received a call from a young lady at ** stating that the technician who serviced my area was not available today and I would have to be rescheduled for next week; the earliest would be the December 29th with a 4-hour window of 12pm-4pm. I asked to speak to a supervisor and she got Paul on the phone. I asked for his last name and he told me that he was not allowed to give out his last name.

On Christmas Eve night, I picked out the laptop I wanted & asked the clerk about the plans they offer & the $99 plan was all I could afford at the time & appeared to be great coverage. I asked her if I could come back & purchase extension on the plan at a later time & she said of course. I didn't hesitate to hand over my debit card (I like to do PayGo, no credit card debt) to cover the $988 transaction. I rushed home to set up my new laptop. I turned it on & within 10 min. I got a blue screen fatal error message displayed across the screen. I powered it back on & there were no problems.

The store was already closed & wouldn't be open till after Christmas Day. I took the laptop to work for two days after Christmas Day. Late that day, there was the blue screen crash again. I took it in to Geek Squad & I sit & wait for over an hour because of the long after holiday line. While waiting, I was shocked to see a fresh shipment of laptops being tossed up to another employee on the ladder & so blatantly thrown on the shelves, while the manager was right across from them at the customer service area. Finally, I spoke to a Geek Squad member who took my laptop & began a diagnostic scan.

An hour passed & the scan was complete. My protection plan covered the diagnostics but they said it was a problem with the Windows Vista Operating system & a few Trojan horses & none of the protection plans they offer covered the software or OS problems. It was going to cost me $250 & because of the Trojan horses, they assumed it was my fault but I put Norton on the laptop & I don't download anything I don't know anything about. So I left the laptop with them & the next day explained to my boss the problem & he lends me an old laptop until payday suggesting I should invest in another laptop as a spare so this doesn't happen again. I paid for the repairs.

I took my boss' advice & found a decent laptop on eBay, pretty cheap as a spare. In July 2007, I went into the store to extend my protection plan & was told it was not a problem after reviewing the purchase. I paid $199 for 2 more years of peace of mind but I was told that I had to complete the process at home by calling an 800 support line. It wasn't until 3 transfers that I was connected to an actual English speaking woman who informed me that the protection plan I purchased couldn't be extended; only the $199 plan & above can be extended.

I informed her that I already purchased the plan extensions & that I was informed I could extend it more than once. After weeks of shuffling around, I received a refund in the form of a gift card in the mail for the extension plan. I didn't need a gift card; I didn't want anything else at Best Buy. I needed my money, not a gift card. Anyway, in November 2008, my DVD drive no longer played DVDs but burned media & played CDs. I took it into Geek Squad 2 weeks before the warranty expired. I was told they would send it out for repair & it will 7-10 business days.

I forgot that I left a memory card in the computer & went back to the store but it was too late; it was already shipped out. Flash forward 3 weeks & my laptop was back. I received a call that it was ready to be picked up. I went to the store & it was not ready; they were doing the last diagnostic on it and they couldn't find the power adaptor for over a day & it made them behind. I asked them to take the memory card out for me. It was very important but there was no memory card & they said they were not responsible for any media that might be left in the PC such as CDs, Memory Cards or DVDs. Okay, it's my fault; I should have checked.

I took my computer home & read the paperwork to find out that they simply reseated the DVD drive. I could have popped it out & back in myself for all that especially since the DVD drive doesn't seem to fit snug anymore & the fact that they left a screw out. If that wasn't enough, 2 weeks passed & the DVD drive now no longer plays DVDs but now it won't burn or play CDs. I since have replaced the DVD drive myself with no future problems. I am still shocked that a refurbished laptop now running Windows 7 bought from eBay for $350 is outperforming a laptop purchased brand new from Best Buy in 2007 for $988.

Best Buy’s online promotion mentions order online and pick it up at the store and save on shipping costs. Right! What they do not tell you is that the cardholder has to pick it up! What is the sense doing that if the pick-up is out of state? I might as well go to the store and buy it. I even called customer relations, they understood why I would be upset but all they said was “Sorry for your inconvenience, there is nothing we can do.” Again, their promo is order online and save on shipping. What they do not say is as long as you pick it up. Duh!

After many phone calls and waiting for up to 45 minutes on hold, I canceled the order. I checked my bank account and saw they were still holding the $350.00. I called the CSD and was told it could take up to 5-7 days before I get my money back. That is ridiculous! If I incur any bank charges because of this, I am contacting an attorney. How many more people have had this problem?

Weeks later, I found they even voided the returns of the other items they have done. I have spent a lot of time chasing the store manager by phone or stopping at the store. Until just today (December 20, 2009), I was able to find her at the store and she told me they couldn't do anything and that the returns would stay voided because at the time of the return only one item has been tagged. This is despite and after she has confirmed that they verified their security tapes, and done inventory and confirmed that there was no evidence of me doing anything wrong.

Shortly thereafter, the problem started up. This time, the store shipped to their service center in Atlanta. They replaced a switch. Within a couple of months, the problem reappeared and after 3 visits to the store with twice being returned with a "No Fault," they sent it back to Atlanta. This time they reconnected the connections, the computer worked for 10 months - it's our of warranty now and the problem reoccurs. If they had fixed the cause of the problem instead of patching it or replaced it as a lemon, she would still have a computer for school. I called Best Buy to see if they wanted to work with her in some way. They told me it is not their problem, I should have demanded a replacement while in warranty and to have a nice day.

I would not advise anyone to shop at Best Buy and do not buy their service plan as they choose to repair or replace, whether they can correct the problem or not.

At the same store where I purchased the X-Box 360, the geek squad employee could not recreate the problem in the fifteen minutes of his time that he felt I deserved. He then proceeded to tell me that Best Buy would not honor the replacement contract I had purchased despite the fact that the cashier had assured me that this was a no-questions-asked guarantee of replacement. The geek squad employee did call a manager, Josh I believe, who proceeded to tell me that people had been taking advantage of this guarantee to get new consoles. Of course, I considered this an insult, as the implication was that I am attempting to do the same.

Before I went to the store on Nicholasville Rd, I called the corporate Best Buy help line, where a very kind woman told me to take the console to the store along with all original components. I did not understand why at the time, however, upon returning home from the Nicholasville Rd store, I found that the geek squad employee who tested my X-Box 360 had stolen the controller out of my X-Box 360 box. This is completely unacceptable.

I called Best Buy myself. I was on hold for 40 minutes and finally talked to Shannon, who listened to my story and said she would give us a 10% discount off the TV. I said no, that wasn't good enough as I had called at least 3 times; each time being put on hold for at least 30-45 minutes and they wasted my time and my son's time. He is in the navy, works full-time and doesn't have time to be on the phone for an hour each time. His wife is in the process of registering for school and doesn't have the time. I told her I wanted to speak to a supervisor and she said she could only forward an email or message to him and ask to call me back. Three days later, no phone call. I sent an email to them explaining the problem, only to get an email back saying the delivery date was rescheduled.

I then called them again today the 17th, to be put on hold for 30 minutes. I asked to speak directly to a supervisor and was connected to a manager. I had to explain it all over again and told him I wanted this resolved now and I am not calling back. He then put me on hold again for another 10 minutes and when I spoke to the supervisor, I told him they need to compensate me for all the inconvenience, time I wasted and for the phone calls from Hawaii. He said, "We have to talk to the person who placed the order." Since the order is in my husband's name, they would not resolve the issue with me. I told them I had no choice then but to contact my bank and cancel payment.

My husband is in the air force, in a secured building every work day. He cannot and does not have the time to call them. My son is in the navy and doesn't have an hour to waste on the phone. I just want everyone to know Best Buy online was the worst customer service I have ever experienced. I wouldn't recommend using them to anyone. It was so painful and frustrating. To top it off, this was my son's wedding gift to him and his wife.

When they got here, the washer was already damaged. When they took the fridge into the house, they damaged not only my walls, but the refrigerator also. The delivery guy showed me the damage and asked me if "it was ok anyway"? I told it obviously was not ok. He said that they would replace the item but that I would have to sign anyway. I wrote on the note before I signed, stating the damage; and I immediately called his boss. (He would not give me a copy of the receipt.) I was told to call Best Buy. They told me to call the delivery company.

No one is taking responsibility for the damage. Best Buy said too bad, not their problem. Same with the delivery company. So I have a damaged very expensive refrigerator that I still have to pay for, and still no washer or dryer! Not only the worst customer service ever, but it is also criminal!