Best Buy Reviews

I went to the store to buy a big screen TV so that I can get the 5% return from my Chase Freedom card. After I completed the transaction, on my way out, there were some candies on a table on the floor with some advertising items. So being a diabetic patient and feeling that my sugar kind of low, I picked a piece of candy and asked the guy at the door if it was free. I started eating it. The guy got extremely nasty to me and said he will call the Mansfield police and get me arrested for stealing if I don't return to the cashier and pay for the candy right away. I explained to him that I just spent over a thousand dollars in the store and to let me get to my car to get some money. He absolutely refused to let me leave and insisted that he is about to call the police on me. He told me he does not need my money if I came to the store just to steal. All that for a piece of candy.

I went to a Best Buy for the first time in my life. I met a really nice girl that helped me out with getting an upgrade on my phone. When in this process, she told me about a great protection plan that covered everything, loss, theft, water damage, and so on. It just so happened that two weeks later, my phone was stolen from a local restaurant and so I called 800-Geek squad like I was told to and no one can help until the following morning after 7:30 am. So that was the first lie; they do not have 24/7 service. Then the next morning, I called in and reported my phone stolen and I had made a police report on this situation because there were witnesses. I got, "I will connect you with our public defender."

I bought my computer seven months ago and it's broken. The power cord will not function to power the computer or charge the battery. The power cord was tested okay. The greeter at the customer service counter was busy talking with a co-worker and seemed not concerned regarding my issue. Then, he stated I would have to purchase a new cord and see computer person. Computer person tested a few items and stated it was an accident item (no accident occurred, mint condition). He said, "You can purchase a new computer or try your luck with Toshiba (they won't fix this). It is a common problem." Why has this tech issue not been addressed if many other customers experience the same fate?

I purchased my 2nd wall mount from Best Buy. Neither one fits; I tried to return it after 17 days and they would not take it. Now I'm out $150 for a bunch of crap that I don't need and can't use. These people are full of it. Don't buy anything else from them again.

I bought computer for business. I should have known from beginning that something was wrong when it took 10 days to install Windows 8. After receiving it 15 days after purchase, the computer kept throwing out any program I installed. I took it back to store. After 5 days, I got a call, and they said it was fixed. It worked fine for a month or so. I had to return back to store, and I waited 3 to 4 hours for them tell me that the hard drive was out; it was then sent to Kentucky. Fifteen days later, they said it was fixed the second time. Wrong. A month or so later, the same thing was happening again. The third time, I told them I wanted my money back or an equal computer.

Best Buy is drowning. The store managers are so desperate to save their jobs that they are selling shoddy merchandise. When you return an item to Best Buy, they do whatever the computer tells them to do. Many times, it tells them to sell an item as an open item. These open items usually come back to the store because the original purchaser could not make them work. So what does Best Buy do? They slap an open box sticker on the item and try to resell it. They do this over and over again. You may ask yourself why they are doing this. That's simple. They are getting you to come in and get a great deal.

As I look around my room, I see the following items we bought at Best Buy in Crystal Lake in the last 6 years: 60+ inch Samsung TV, wall-mount for TV + installation ($1500+), Samsung sound bar, PlayStation, $3,000 Samsung refrigerator, my Dell laptop (that I am typing on), and in our basement, another wall-mounted TV, another fridge, Xbox, Rock Band. Additional items were camera, phones, games, iPads, iPods, speakers, etc. The list goes on. My most recent big purchase was for my husband. He asked for a car starter for Christmas. I went to Best Buy to purchase one with installation so all he had to do was make an appointment and bring it in ($384).

I bought a camcorder on 4/3/2013. I worked with it, got to know it, took videos of grandson’s ball games, but I could not get videos to download to the computer. The pictures downloaded but not videos. Two days later, I said “To heck with it, I will take it back.” But learned I could not get my money back because their return policy was 15 days, not 30 like most electronics (it has been 22 days since I bought it). I have never heard of a 15-day policy. I am so mad about this.

The Canon Camera Power Shot S110 was sold to us by a liar Best Buy for $399.99 plus tax $35.00, total of $ 434.99 on March 21, 2013. A few days later, Best Buy was selling the same camera for $335. Best Buy did not give us the refund after 15 days, refused to give us store credit and refused to exchange the camera. Best Buy did not accept the camera back and let us buy another camera that is more expensive. Best Buy refused to give us the one-year warranty by the manufacturer.

My refrigerator (the ice maker specifically) stopped making ice. What component that is, my guess is the compressor. On Saturday I called Best Buy to get it fixed as it was delivered in January 2013. It is now April 2013 so it is still under the manufacturer's warranty. I was only able to have the repair people come out on Tuesday. I just received a recorded message from A&E Factory Service (whom I assume subcontracts out to Best Buy) and they want me to be here from 8AM until 5PM, just like the phone company. Good thing I don't work! The problem is all of my food has spoiled in the meantime.

I purchased a MagicJack Plus and asked both the salesperson and the cashier if it could be returned if it didn't work to my satisfaction. They both told me, "Yes, no problem." There was no mention of the time period for exchange/refund. I had just moved to a new area and found out my internet goes out so often that I never even opened the MJ package to try it. When I attempted to return it today, I was told this item must be returned in 15 days. There was nothing about that on the receipt. Oh yes, on the back, it had the 30-day No Hassle return. Most stores have that printed on the front of the receipt. Silly me! I didn't look at the back after I was not informed regarding return policy by 2 employees. You can't even get a store credit so they still get their money! Never will I purchase another item from those crooks.

I placed an online order for a Sony Tap 20 on March 15th, 2013 and their policy says if the item is in stock, it will be shipped next day. It was in stock at the time of my order. I placed a call I believe on March 19th after the weekend to find out why my order had not shipped and was told there was a system glitch and that my order had been elevated and someone would contact me in 24-48 hours. After not receiving a call by March 22nd end of day, I called in again, got an apology for not getting a call back and was told my order was again elevated and that I will get a call in 24-48 hours. I spoke to a manager and explained I use this computer for work and am losing income. She offered me $120 off for my trouble which I was happy with after she assured me this issue would be resolved shortly.

I purchased 2 iPods in July 2012 for my twins. I bought a black and white one so they would know which was which. I purchased the warranties on both. Last week, one of the twins cracked his screen on his iPod. I returned it back to Best Buy thinking they would just give me the replacement and I'd leave. It was not the case. I was told that they would send it back as a Rapid Return. That was on Monday.

I took my Apple Air into Best Buy to address the dead spot on the screen. When purchased, the salesman confirmed that if unit could not be repaired in house, it would be shipped out and a replacement would be supplied until the machine is repaired. This was included as part of the $30.00 monthly extended warranty. The Geek Squad rep at Best Buy in Bayers Lake, Halifax, Nova Scotia informed us that the computer was not covered because it was damaged by us even though there was no apparent visible damage. I asked him to cancel the insurance, and he stated he was unable to do so. He did not even offer to send it out to Apple to get the expert's opinion. My question is what does this warranty really cover?

In August 2012, I purchased an Asus G75VW laptop from the Best Buy in Woodland Park, New Jersey. I was wary about purchasing such an expensive item but ended up even opening a credit line with them in order to find this purchase. I have lived in the area all my life and have always gone to Best Buy for my electronics and gaming needs.

I purchased an iPad and keyboard from Best Buy in February. I also went back and purchased the Apple cover to protect my iPad. I didn't like the keyboard and decided to return it, but was told that they wouldn't take it back due to their 30-day policy. This is difficult since I was at day 31 and like most people, never really looked at the fine print on the receipt. In my mind, if you have the original receipt, it should be returned like all retail stores with good customer service honor. And of course, the customer service wasn't good. I was treated like I had done something wrong, when 31 days ago you were happy to take my credit card and charge me over $700.00. But don't worry, I will never give you my business again and I will make sure anyone I know will do the same.

I made a laptop purchase at Best Buy Online and paid with international credit card since I'm not American. Then I put the billing address as reported on the website. After 20 calls to customer care, a lot of waiting and information that I would receive the product, they finally informed that my order had been canceled. So after several days, I could not buy my computer and had to get back to my country without it. Beware Brazilian and foreign clients, do not buy from Best Buy. They will not accept your card and deceive you until finally, they will cancel the order and you won't have enough time to buy the product.

I decided to also purchase another extended warranty as they were in the same line. My old warranty still had 8 months on it, just an FYI. When they rang it up, since the model I purchased had a price drop of $224, Best Buy only gave me that for a credit even though I paid $249. They originally voided my old warranty and sold me a new one, so Best Buy got the 8 months taken off and an extra $25. I paid full price for the headphones. I expected to pay a difference but not the lower pricing. I will also file a complaint with the BBB as this company is taking advantage of extended warranties and using this comparable price line to rip customers off. Your attorney should wait and respond to the BBB.

I bought a 55 inch smart TV from Best Buy. I took it home, turned it on, and it's broken. I tried to return it and the manager tells me they can't accept it. They will let corporate make a decision. However, corporate tells me it's up to the store. Someone is lying. I don't care if they sold me a broken TV. I never want any business with this store again! I just got the complaint accepted by the BBB and have an article that Stu will be writing in the Laguna Beach independent paper about this. I believe this is highly illegal, to sell a broken electronic and not issue a refund. Don't buy your TV from Best Buy in Irvine! Everyone is saying go to Costco or Wal-mart.

In January of 2012, I renewed a contract with Verizon through Best Buy Mobile and was able to purchase a Samsung Galaxy Nexus at a reduced price of $299.99 as part of the renewal. Additionally, I purchased two years of a Black Tie Protection Plan for $169.98 that replaces any phone free of charge if it breaks. Since then, I have gone through a total of 6 Samsung Galaxy Nexus that have all malfunctioned to the point of being unusable, out of no fault of my own. All phones were replaced through the Black Tie program. After my 4th replacement, I requested that I be given a different phone, as this was clearly a recurring problem. I was at first informed that this was not possible. However, after talking to a manager he gave me his business card and told me that he would assist me should I have problems again.

On 2/13/13 I purchased a screen protector from Best Buy for an iPad. I opened it up when I got home and it was covered in red. I returned to the store and exchanged for the same thing on the same day. I asked the store to open it and make sure the second one was okay, but they would not. I got in the car, opened it up and it had red in and the screen protector was bent and stretched around home button. I got back in the store and asked to return it. I was then notified that screen protectors are nonrefundable. Nowhere on the return policy does it state that screen protectors are nonrefundable.

I received a washer and dryer unit today, and one of the pedestals was damaged. Upon talking to the installers, they brought the dented item to my attention. They explained that they could only give me 10% off from the damage of the unit, from the price I purchased the same. I did not feel that this was fair. I talked to the installers and was not satisfied. Then, I talked to the store manager in the Wilson Store and he advised that I could not see the damage and that he would only stick with the 10% off. 2nd option was to pick up a new pedestal from the store, which is 45 minutes away from me, and 3rd option was to return all items for a full refund. I was very displeased with purchasing a washer and dryer unit with two pedestals at a sale for well over $2,100.00. To top it off, one of the installers explained to my wife how to operate the washer/dryer and asked how many "monsters" (meaning our children) in explaining the wash load.

I bought a brand new iPhone 5 in January. This is March and the ringer stopped working on my phone. I have the Best Buy protection plan, and I'm under the 1 year warranty from Apple. However, when I bought my phone, I was told if anything happens to your phone and it’s under warranty, you will get a new one. Well 2 months of owning my phone and it breaks. They give me a used one. This phone looks horrible. I don't understand why they couldn't send me to Apple if that was the case. I've talked to 5 different people and no one seems to care. Whatever you do, don't ever buy a phone from Best Buy. Scam.

I went to buy a laptop at the Brooklyn Bay Parkway location and the employee who assisted me was extremely rude. As I was purchasing my new laptop he started telling me about the protection plan. I told him that I was not interested, at which point he started all over on why I should buy their protection plan. Once again, I told him I was not interested. This occurred over and over for about half an hour. Then, he started talking to me as if I was beneath him. His tone of voice was degrading.

My experiences with Best Buy have cost me money, time off work and have been extremely stressful. I purchased a stereo for my car at Best Buy and had them install it. The stereo was supposed to work with my iPhone but did not. I went back to Best Buy and discovered they failed to include an adapter cord necessary to work with this stereo. Then the mic I had installed did not work. I could hear incoming calls on my speakers but the people on the other end could not hear me. Back to Best Buy again. They took the dash out and found that they had failed to connect the speaker wires. Next, my lighter outlet did not work. I have a new car so I took it to the dealership. They tested the power going to the outlet it had power. They said whoever took the dash out and worked on my car disconnected the power lines to the outlet.

My son was told by a Future Shop employee that he could get an iPhone 5 even after he told her that he was only 18 and that the phone wasn't in his name. She said it would be okay as long as he called his grandmother and got her permission. He did so, and because he was responsible for paying the bill, she agreed. However, no one from the store informed her of pricing and he was confused by what the employee was telling him (which is probably why Telus doesn't allow 18 year olds buy cell phones) and ended up with a $2000.00 bill!

I purchased an Android HTC and the Best Buy Warranty program. I've brought my phone in three times to Best Buy. Each time, the service was terrible. It took three hours to drop off phone and four hours for pick up. Each time, the staff didn't know what they were doing, would multi-task, chat with co-workers and completely ignore me for hours, while waiting for the phone to be taken care of. Service repair information logged into the computer didn't reflect if the phone was being fixed or if I was getting a new phone in the rapid exchange program. Because of this, when I went in the third time, I was at Best Buy and the manager, Omar, told me personally if I had to bring my phone back for repair, he would give me an entirely different phone because the Android has so many problems. I asked how will staff know this guarantee because the notes for each service request in the computer were not thorough and often times left out altogether. Omar told the clerk to make note in the computer of his personal guarantee.

I purchased an HTC LTE phone on special because my old HTC stopped charging. The sales rep at the Round Rock, TX store insisted that I had 60 days to return, exchange, or cancel my contract (60 days was extended from 30 due to Rewards membership). I asked if he was sure because Sprint said 14 days, and he said yes, that was Sprint's policy but Best Buy's was different, I would get 60 days with them. The day after I got my phone, I started having service issues - when I checked the service level by dialing *2, it was marked red for no service for voice, data, or both. I called Sprint tech support and the rep tried to troubleshoot and walked me through the phone updates, but was not successful because my phone would give an error message at the end of each update. So within the next day or two, I took it up to the Lakeline Best Buy because I was working by that store. The two sales reps working at that location that day once again insisted that I wait because Sprint was updating towers; they said give it two weeks. I said, “Are you sure I can still get out of my contract after two weeks?” And they both said not to worry, their policy was different than Sprint’s and I could still do it beyond the first two weeks.

I bought a big screen TV two years ago. I then realized that I had to upgrade my stereo system. I bought a $700 Denon amp and set it up myself taking all night. The amp quit working shortly after. I sent it in for warranty and it took 2 and a half months. When I phoned, they told me that it had been sitting there for 3 weeks and I had been phoned. I have call display and I was never phoned. After this, I took it home and decided I would get them to hook it up this time. They booked connect pro; I own a dump truck and am missing $95 per hour while waiting. They didn't come. I phoned, rebooked and they told me tomorrow before noon. They didn't come.

GE 1100 Microwave Oven - After I bought this product, my son helped me unpack it and put it into place. As I turned it on, it had a bad odor and got hot after just 8 seconds. I called GE and asked them what was wrong. The repair sales dept from GE said to stop using this product as it can cause house fires. It is defective and has been recalled. It never should have been sold to me and was advised to return it to Best Buy. Well, Best Buy said it was not their problem and not to return it to their store. I cannot throw this out, because I could have someone burn their house down.

Discrimination concerns about the delivery of good. Delivery truck cracked my driveway and broke the arms of the automatic gate opener. I'm having a hard time getting someone to pay for damages.

On Dec. 14, 2012, I upgraded 2 of my 3 standard cell phones to an iPhone 4S. Before agreeing to change my cell phone plan, I had asked the salesperson how this would affect my bill. He said it wouldn't change. I asked him if he was sure and he said yes. I was paying $86.97 after charges and taxes for the 3 phones. I just received my new bill and it was for $316.71. I am furious. There are extra charges for access for each phone that I was not made aware of. Even my third phone which is still a standard phone went from $9.99 per month to $45! It looks like the sales people are just trying to make sales no matter what the cost to their customers. This was at the Best Buy in Riverhead, NY.

I received a coupon on 1/22 for $50 off a purchase of $100 or more for Best Buy when I used my Mastercard; however, when I arrived at the register that evening to make my purchase, I was informed of the mistake & retraction. I asked to speak to a manager & Manager Frankie advised me to make my purchase at full price & then call the 800 # where they would "take care of me." Today (1/23/13), I called the toll free # where Mary was very empathetic and forwarded me to the supervisor, David. He was cold & uncaring, stating that they would not honor the coupon, regardless of what the store manager told me. Now, I have to return the product to the store for a refund, being further inconvenienced. I just bought 2 iPhones there 3 weeks ago, dropping several hundred dollars. I will never shop there again.

I received an email stating that Best Buy was offering a coupon for in-store purchases only, of $50 off a purchase of $100 when a MasterCard is used as payment. The coupon said nothing about how one of the items in the purchase had to be over $100. I called the store and asked them about price matching. I also told the girl on the phone about the coupon I had and what else I was planning on buying to make my total purchase over $100. The girl at the store told me she was aware of the coupon and that they were having problems with it, but that I should come to the store and ask for her and that she would get a manager that would honor it. She said not all managers would honor it, but that she would be the manager that would.

I bought a brand new cell phone (Samsung Galaxy S 2 X) from Best Buy on Jan. 10, 2013. In a week’s time, I found out that the battery is draining too fast than normal. So I reached out to their customer service and asked for an exchange. They refused, even if it was within the 14 days warranty. So I argued with manager, but he made an excuse that he will exchange the phone but can't give the same number. Here he gave me the wrong information and misguided me. He violated the ethics law, because I had confirmed with Koodo Mobile that there is no need to change the number. So, my concern is why they refused to exchange although they have an exchange and return policy. If I don't like that phone and I want to exchange it within the warranty period, is it wrong? But they refused. They had only exchanged the battery. I am very upset with the manager. So admit my complaint against the manager and the salesperson for giving wrong information and misguidance to customer and for not complying with their own policy.

I had purchased a laptop online that was "available for pickup" at a local Best Buy. Shortly after the order was processed, I received an email stating that the laptop was not available and that I should cancel my order. So I proceeded with canceling the order and ordered a different one. I later found out that the amount of the first laptop was being held from my account along with the amount of the second laptop. The lady at the store was rude and would not help me but assured me it would be released within 24 hours. I then spoke with 2 people at the 1-800 number for Best Buy with no success. After 48 hours, still no funds in my account and I am getting very angry. I chatted with a Best Buy representative and called post-purchase support with no help, along with speaking to my bank who said Best Buy never removed the hold. So a large amount of money is being held from my account for a product that was never available in the first place, and Best Buy did nothing to help me and offered me little to no assistance, nor an apology for the situation. I have purchased computers and appliances from them in the past, but I will never again.

I bought an Asus laptop at Best Buy online and had it delivered to the store. I picked it up at the store and bought the Geek Squad protection. At home, the computer screen said Windows 7 would not recognize my wireless network (my two iPads and my iMac work fine with the wireless router). I called the Geek Squad. They said take it to the store. I took it to the store. The computer and Windows 7 recognized the store's wireless network. The person at the store said my router is the problem. When I got home, same thing. It would not recognize the network. I called the store back and they said I have to call to get a Geek Squad person to my house.

12/28/12 Purchased appliances - I waited in the department for 15 minutes before going to find the store manager since no one was working in the department. I waited for another 20 minutes for him to track someone down. Once he finally found someone to help me, it was an employee who had just walked in the door and was not ready to deal with a customer. On 12/31/12 Price match/Upgrade stove - I went in for price match and used price difference to upgrade the stove I purchased. The stove was a special order, so it could not be added on to the previous order.

What a joke! I recently purchased $6,000 in phones, iPads and home theater equipment. I didn't really know or care about the reward zone but thought I might as well take advantage of this program. Now, I realized that I am the one getting taken advantage of. This program is a deceptive pile of **. I had to call and talk to a rep for about 30 minutes just to get my purchases attached and was told it would be 35 days to post certificates. Two weeks prior to certificates posting, all points were showing pending and then when I checked the day after certificates were supposed to post, surprise no points.

On December 3, I purchased a TV series as a Christmas gift. My daughter received 3 of the same series. So as I kept my receipt, I offered to take mine back. January 7 at 10:30, I went to the Red Deer store. I had the receipt and the DVD was in the original packaging. The young lady at customer service looked at the receipt and informed me that she couldn't give me a full refund but a gift card. When I asked why, she said the deadline was December 6 or yesterday. When I questioned her, she told me that was the Christmas return date and had already been extended. There was almost no eye contact or personal interaction. I left feeling taken advantage of and now feel disrespected and angry.

Shortly before Christmas, I purchased a Colby MP3 player at Future Shop in Bayers Lake Park, Halifax NS. At the time, I purchased the extended warranty. I was told that if anything went wrong with the player for two years, it would be repaired or replaced. On the second day my son used it, the screen malfunctioned. I went to the store with it and was told to call the 1-800 number on my maintenance/extended warranty brochure. I did this when I returned home. They asked why I called them and I could ship it to them or take it to the store again. I took it to the store. When I talked to the customer service manager at the customer service desk at the store, he told me the screen was cracked and they would not do anything for me because it was my son's fault. I stated what the sales person told me when I bought the device. The manager told me it did not cover damage.

I waited over 40 minutes to return an item. There was only one service cashier with over 15 people in line. When I asked the manager, he replied that there were two other cashiers, who after my asking, finally started coming over and taking the next in line. Poorly run store. I don't think I'll come back.

On December 30, 2012, I purchased an HP computer from Future Shop, Shawnessy location in Alberta. The computer cost $649.99+ taxes. At the checkout counter, the salesman proceeded to tell me I had to pay an additional $100 for them to set it up and I had to pick it up the next day (it takes 10 hours to set it up). I told him I can do it myself but he kept insisting how difficult it was with Windows 8 and you have to go in the registry and change the settings, etc. I insisted I would do it myself and then he started to try and sell me a 3-year FS warranty for $250. Finally, I refused the add-ons and took it home. Within an hour, my 11-year old son had it set up and running. All in all, the salesman seems to know more about 'how difficult it is to set up a computer" and the merits of purchasing an FS extended warranty than the computer itself.

I have made several large appliance purchases since 2004 with RZ promotional financing, plus many smaller purchases for video games, headphones, etc. I recently discovered my $250 balance was now over $800 after being hit with over $600 in deferred interest. I am no deadbeat, having made my minimum payments, sometimes more than the minimum. I never missed a payment, maybe one or two late because I was on vacation but paid late fees. I accept responsibility for not keeping up with the promotional financing expiration date, but I take issue with BB or BB RZ not alerting me.

I was visiting in the States over the Thanksgiving holiday at my daughter’s and decided to go shopping for Christmas presents. I went to Best Buy to purchase an iPad for our son’s family. I asked the associate in the store, “Can I return this in Canada for a full refund in case this is not what they want?” He said yes; I can take it back to any Best Buy in the US and Canada. My daughter is my witness to this. So my son wanted a computer instead of the iPad so back it went to a Best Buy in Canada thinking this is great, no problem. I was told that you can't return this product in Canada that I would have to go back to the store of purchase in the States. As this does not show up as a stock in Canada and the iPad is not made the same for here; that was news to me as I thought an iPad is universal for anywhere.

I ordered a Best Buy gift card for a family member in the military to be emailed to him. He never got it, and the customer service website said it was returned. My bank account hasn't been debited for it, which is a plus. But I'm very annoyed that my nephew didn't get his Christmas gift. I've tried calling customer service for the gift card company but can't get through. It was just wait, wait, wait on hold. I was going to complain to Best Buy, but their website seems to be down. I'll never order another gift card from Best Buy.

I ordered an iPod online on 12/19/12 around 3:45 and set it up to be picked at the in Douglasville, GA. The website confirmed I could pick it up that evening. On Thursday at 9:08 am, I got an email stating my order was shipped. After tracking it, I found out it would be delivered on the 28th, 3 days after Christmas. This is the only gift my daughter has asked for. I contacted your Customer Service and was told there was nothing that could be done. I was told this happened because the store was out of the product. I received no call or option to change my order due to the timing of the delivery. I am very disappointed in this transaction and plan to let everyone I can know about how Best Buy treats its customers.

I went to purchase a $25 Best Buy gift card and upon checkout, the cashier told me that I have to pay cash or debit. I asked why and she shrugged her shoulder and just said, "You're buying a gift." I asked her to show the signage that this corporation only accepts cash or debit for all gift cards. She ignored me and just called the next customer to step down.

I bought the most expensive phone from Best Buy with the most expensive plan from Verizon Wireless and I took the Best Buy Mobile insurance for the phone. After a couple of months, my phone screen cracked. So I took it in to Best Buy to claim the insurance but they told me that they don't have a loaner phone for me. So I came down like every day for 1 month. After a month, they gave me a phone. It was ridiculous, I wasn't able to make or receive phone calls. It took me like 15 minutes to make a phone call with that phone. So I came back to the store and asked for help and they told me that they cannot help me. So please have in mind if you don't have a spare phone, do not take the Best Buy Mobile insurance.

My boyfriend and I went by Best Buy to purchase a freezer. We had to ask for help twice and still had to wait an hour before someone helped us. We saw employees walking around, and all they knew how to do was use their radios to call someone else. Please feel free to call me.

I purchased their Talk TV on November 18 with delivery and set up scheduled for 11/27/12. On the morning of scheduled delivery, I received a call stating that the delivery was being rescheduled until December 14, 2012 since the TV had not been received. I called Best Buy to question what happened and share our disappointment. The manager of the TV department offered to replace our order with the display at the open box price which was $329 savings. What he didn't say was the owner's manual and 3D glasses would not be provided. The TV was delivered and operating that afternoon with the Geek Squad to complete the install on December 4 between 8 and 12.

When I bought my computer, I was told that if I phoned in, I could get Windows 8 for $14.99. But when I was finally ready for it, I was informed it wasn't available. Because it was one of the things I asked about to the salesperson at the time of purchase, I think this was very unprofessional of Best Buy and in the future I will look elsewhere when I need whatever.

In July 1212, while shopping at Best Buy, I was asked if I had or were interested in subscribing to DirecTV. I said yes. They told me if I signed up there at Best Buy, I would receive a $150 Best Buy Rebate. I filled out their forms, spoke on the phone to a DirecTV representative, and was given a carbon copy of the Best Buy form I had filled out. I was told to mail that, plus a copy of the DirecTV installation, plus a copy of my first DirecTV bill, which I did. No rebate. I have spent hours on the phone with DirecTV explaining that the carbon copy was the only thing ever given to me by Best Buy.

I went to your location on Park Lane in Dallas, TX yesterday to purchase these two items that were on sale, the Galaxy S3 for $99 and the Garmin 2455 for $139. The store was short staffed. The only sales reps available didn't have any knowledge of products. So, I left and came back later in the afternoon hoping somebody could assist me and found the same thing, poor staffing and poor customer service. I returned again today to find the prices on both items have jumped. This is ridiculous. I won't ever make another purchase at your company, as it is too much of a hassle. Three attempts for service is unreasonable. You just lost several customers for life.

I legitimately purchased several items during Black Friday and over that ensuing weekend. I had to return a number of them for as we all know, we buy products from multiple locations looking for the best deal and well, frankly, Best Buy wasn't always the best deal. After the first three returns (all legitimate with receipts and everything), I received a notice from the returning sales clerk that I was not allowed to make any additional returns. I noticed that each time, they asked for an ID; and it is quite clear from my ID that I am a minority. As all these returns are legitimate, I was even more surprised to find that they were asking me to sign a statement confirming that I accepted that I would not be allowed to make additional returns. I feel I was discriminated on the basis of race and economic position (generally, poorer people make more returns). I think this kind of policy is reprehensible, and I will make every effort not to buy any other merchandise from Best Buy in the future and will advise my friends the same. As it turns out, I am not economically handicapped and most of my friends are very wealthy and normally would buy a lot from Best Buy. It's their loss.

I bought TV from Best Buy, two at the same time, thinking I was getting a deal. First one went out then the next. I did everything I was told hoping to get the TV repaired or replaced. But due to the size and fact the color went out, it could not be repaired. I did the waiting game for three months and still no TV replacement was in stock. So, I asked for a refund which is what I was told I would get if the TV never came in stock. I sent the TV back and I'm getting the runaround about getting my money back. Then the number (713-300-3000) I was calling, they said to call 1-800-701-0680. Best Buy should not sell stuff they cannot stand behind.

I tried to place an online order, but Best Buy's system kept crashing. So I placed an order via the phone. While placing the order, the associate could not find the SKUs needed to add the protection plans. The associate assured me that the emailed order confirmation would have a link or I would be able to go online at a later date to add the protection plans. This proved not to be true. Since then, I have spent almost 8 hours on the phone with about 12 phone calls to customer service speaking to several associates and supervisors, and I have not been able to add the plans.

This issue is still ongoing! Presently, I am waiting for a newer model of a Sony Vaio computer that I purchased online directly from Sony. When it gets here, I will take this laptop back to Best Buy # 161 at Florence Kentucky, phone number 859-525-7118. My wife purchased the first Sony Vaio Model SVE14AE13L on November 10, 20112 at 1420 hours. I called Best Buy when it locked up. They said that probably there was a defect in the computer made by Sony. They said to contact Sony because it was their fault! I then contacted Sony who said that it was probably Best Buy's fault. After several more calls to Best Buy and Sony, Best Buy decided to remotely delete Windows 8 and re-install it. This was done by William ** on November 24. That about wraps it up until tomorrow or Thursday when I return this laptop.

My old refrigerator broke down and stopped working on a Wednesday. So, I went to 5 different stores to purchase a new one on Thursday. I found my way in Best Buy in Houston, TX, and found the one I wanted to purchase. The sales lady was very friendly and delightful. I explained to her that all my food was in ice chests to keep them from spoiling and I needed it to be delivered as soon as possible. She told me that Saturday morning delivery date was still open. I was very happy with this. Then things changed. By the time my purchase through Best Buy’s credit card was over, she said Saturday delivery was all booked up and she apologized. This irritated me a little but I was willing to work with her.

I purchased video DVD, and it did not contain the DVD. There was a cut in the side where someone had taken the disc from the package; the cut was barely noticeable. Before I entered the store, I showed the package to the security and he sent me to customer service. I told the clerk that I did not have the receipt and did not know when it was purchased. He called over another person who stated that they could not and were not going to do anything and that I could call corporate. I asked to call them there, and as we were calling, I stated if they would treat this the same after Christmas and some other reasonable statements. The person told me to leave the store. I asked for the store manager, and he said that he was. He told me to get out and called the police over and about six other people, and another store manager surrounded me stating to leave.

Two weeks ago, I purchased an HP Pavilion with Windows 8. The computer would give me a blue screen error, shut down, and restart after every time it was idle. I returned that Pavilion and was given another in exchange. No big surprise, it did the same thing. I went back to the Geek Squad, and they "fixed" it, except that they didn't fix it. It continued to crash after sleeping. I bought a Gateway instead. That PC wouldn't let me sign on to my Microsoft account. It would not recognize the password. The Geek Squad could not fix it. I purchased a Dell for $200 more. I connected it, only to have it freeze at the Dell logo.

I purchased a laptop for basic use - open a file here and there and research online. Two months after having the motherboard needed to be replaced, since day 1 Best Buy has been patching and patching this laptop that I am still paying on. By third repair, I was just fed up. After no response from Best Buy via email within the 48 hours they promised, I called and was still disappointed. Why do they think they can give a $50 gift card and I can skip on my way? I plan to invest no more money into Best Buy. They are the worst. After you purchase, you are on your own. Bad Best Buy. Buy online or at HHGregg.

I was surfing the web for the best deal in the Kindle Fire. I came across the Best Buy website around 9 am showing the Kindle Fire (several models) and next to each model was a picture advertising a $30 BB gift card with purchase of any Kindle Fire model. Being the best "deal" I immediately placed my order for in store pickup at 9:15 am. The store didn't open on this day, 11/25/2012, until 10 am. They would not honor my request for them to make good since I don't live near a BB and the gift card was the sole reason I made my purchase with them. After leaving the store feeling let down by false advertisement, I called the number on my receipt. After finally getting a person on the phone, I was told they would look into it but nothing could be done on the weekend. I have not heard back from them since. I was told I would be emailed addressing the issue and emailed a printable gift card after conclusion of their reasoning in the matter.

My old phone is outdated and falling apart. So I went to a few stores with a pocket full of money to compare and get a new phone today. At first, I thought T-Mobile was going to be the worst because of bad prices and plans, but Best Buy proved me wrong. I walked around looking at phones for over 20+ minutes without anybody offering to help/sell me anything. I even held up my hand towards an unbusy worker, who gave me a funny look as he walked by to offer help to a woman who just entered the area. As I looked around, I did notice that I was the only black person/customer in the area and all but I was being helped. Most of the other customers had entered the area far behind when I did.

I purchased an HP Envy m6-1125dx on Black Friday. After dealing with HP support on the phone for over 5 hours, they determined that I was sold a defective laptop. The HDMI port is defective and will not project an image on to my HDTV. I called Best Buy and they told me that they would not have any stock of this same laptop until after 30 days, which would mean I cannot exchange it for another one at the same price. Can someone help me locate the same laptop ASAP so I can exchange it for one that actually works?

I purchased a HP laptop online on Black Friday and was told to go to the store to pick up. A day later, I received another email telling me that they are out of the laptops and they are "sorry". They are giving me a $50 credit towards my next purchase, but the discount on the laptop was $200. In other words, I will have to spend an extra $150 on the laptop. If they don't have it anymore and still sold it, they should allow me to purchase a similar laptop with a $200 discount or tell me I can get it as soon as they come in, not “We are sorry”. So now we have to buy it for $150 more.

On Nov. 2, I purchased a Nabi tablet at Best Buy for $199.99. I am a premier silver member and as such have a 60-day return policy on items I purchase. On Nov. 18th, I received an email from Best Buy advertising a pre-Black Friday sale for Premier members. One of the items on sale was the Nabi for $129.99. I went to my local Best buy store with receipt in hand to get the difference between the $199.99 I had paid and the now sales price of $129.99. I was told that it was an online sale only and the store would not match the price. I could return the $199.99 Nabi, get a refund and buy the $129.99 Nabi online.

On 03/01/12, I purchased a cell phone from Best Buy #2933 of Henderson, Nevada from Sales Lead, Walter. Walter told me that if I were to purchase the Best Buy insurance, I can bring my phone back to any Best Buy if it were to ever get damaged and get a new one. Sounding too good to be true, I got his business card just in case it does not turn out like what he said.

My 80-year old mother-in-law purchased a new TV from the Garden City, Winnipeg location of Future Shop. She had along with her my brother-in-law for assistance. She chose the specific unit because they were told the warranty was a replacement warranty. If anything ever goes wrong, just bring it in and we will give you a new one. No questions asked. Well naturally then the TV failed 10 months later. She is not able to drive so waited until we could arrange to take her TV into Future Shop a week later. We were then told that we were mistaken about the warranty and would have to wait for the TV to be repaired. We left it. We then followed up and found out they don't repair the TVs in Winnipeg and it was shipped out of province.

Kindle Fire was purchased 11/19/2011 from Best Buy with a warranty for 2 years. The Kindle fire died two days ago. I returned it to Best Buy for a new Kindle Fire, which they gave me. I need the charger chord that plugs into a wall outlet for travel purposes. When I bought the original Kindle Fire, that type of charger came with the Kindle Fire. The new models have a charger that plugs into a computer. However, when traveling, this type of charger does not help me. I objected but they would not listen to my needs. I also was angry because the 2-year warranty was now voided because I got a new Kindle. I had to pay another $40 for a 1-year warranty.

I bought the iPhone 4s for $99 and bought a lot of accessories, too. When it was time to pay, I was floored when I found out that I had to pay tax on the original cost of the phone -$599! They said it was Apple's policy not theirs. I talked to a manager and said I had shopped for years buying things on sale and always paid tax on the true purchase price. This feels like a scam to me. I do not believe this gets paid to the state. And why would it?

On June 23, 2012, I purchased an electric range and a 42-inch TV and other miscellaneous items for a total of $1380 plus tax. I also signed up for 2 years of DirecTV services. I was told and given a form to fill out, that I would receive a $150 gift card for Best Buy. I filled the form out and with a copy of my receipt mailed it on July 5, 2012. Where is my gift card?

My husband and I bought a laptop from this Best Buy, Sunday. It was an open item - which means someone returned it or it was a display model. I was hesitant to purchase it because of that, but the guy who sold it to us said it made no difference and it wouldn't affect the laptop at all. We used it throughout the week. It was having problems connecting to Wi-Fi. I thought about returning it but wasn't sure if it would make a difference. On Friday night, I got home from work and opened my laptop to prepare for a business meeting. I was shocked when I opened it to find that there was what looked to be a huge crack in the screen. No one had touched the laptop all day. It had never been dropped or anything and I am super careful with my belongings.

This after trying with several people passing the buck at Best Buy. Go to the Internet, there are 100 pages of people just like me that have been screwed by Best Buy.

I ordered Windows 8 Pro to upgrade a convertible tablet/netbook computer. After receiving the software, I had questions about the difference between Windows 8 Upgrade vs. Windows 8 Pro vs. Windows 8 Pro Pack. I was at Costco after already ordering Windows 8 Pro from Best Buy. Costco had Windows Pro and Pro Pack both for $66. I paid $69 to you for the same software, but $3 is no big deal. Besides, I get the professional assistance from the Geek Squad with my purchase. You even sent me an email proclaiming the great assistance I could get from the Geek Squad if I needed any help with my Windows 8 purchase.

On Sunday, November 4th, I went with my wife to Best Buy in Irvine to see some stoves and ranges. We liked the Frigidaire that's listed as $699. One of the appliances department agents approached us and answered our questions regarding the stove. Then we asked him if the price will go down in Black Friday. (This one was on sale. The original price was $999.) He said, “I do not know but we guarantee lowest price for a full month so you are covered anyway if you buy it now.” So we bought the range and we paid using department card and gift card. We scheduled delivery for November 9th. On Wednesday, November 7th, I saw the Black Friday ad online for Best Buy and the same Frigidaire was listed for $629.99 on November 8th. So I called the 800 # customer service agent named Travis. He checked my PO number and told me, “No problem. I will match the Black Friday ad but that will be effective once you received the item tomorrow November 9th,” and he told me that he opened a case for me and everything should be fine.

We have three cell phones with Sprint service, all three purchased at Best Buy. The rep told us not to buy the Sprint protection plan because the Best Buy plan was better. They said everything was covered and if my phone is damaged, I can bring it in and have it replaced. When one of our phones got damaged, we called the store and they said to bring it in for replacement. When we got to the store, they refused to replace it. They said that because the phone fell from the car roof (my daughter laid it on the roof while strapping her baby into a car seat), they wouldn't replace it. Then they showed us where the protection plan says that replacing the phone is at their discretion because of how it happened. This is a rip off. Best Buy employees lie to make the sale and then you waste $10 a month for nothing.

My girlfriend and I went to the Best Buy in Macon, GA on September 26, 2012 to look at different televisions and Blu-Ray players. I was contemplating a future purchase to install them during a den remodel and to replace my outdated (2000 model year) television. As we walked around the store, several salespeople asked if they could help and we told them we were just looking to get an idea of what was available and how the televisions and pictures on them looked. Later, after we had zoned in on a particular model, a young salesman explained some of the features of the model we chose. I was not ready to buy at that time, but would research the television and Blu-Ray player online before I bought. I wanted to buy through Best Buy because of the 36-month free financing.

I bought a refurbished iPhone 3G and the salesperson asked if I would like to pay $16.32 to cover the phone. I said yes because that one time fee was a pretty good deal. Of course, he did not disclose that I would be billed every single month for it! Since I went "green" with my Best Buy billing statements, and was unable to view them successfully online, I trusted that all was well, until I found out that I had been paying that same amount for 20 months, for a cheap refurbished phone! They say they cannot reimburse me the back months and not even from 2 weeks ago, I can just stop the charges as of today! Best Buy represents itself in a fraudulent manner and now I realize why they have earned such a bad reputation!

I purchased the software at Best Buy for $300.00 for payroll and it requires a membership purchase in addition to your purchase. Without the membership, you cannot do payroll. When I tried to return the software, they gave me the wrong address. Then they said that, "Sorry, we will call you back." They never did. Then, they want me to send the software again through the mail. It has been 3 months and I haven't received my money. I have spoken several times in the phone and for hours. This is a scam. Do not buy the software.

I was trying to upgrade my mp3 adapter. My husband and I come in to Best Buy at least 3 times out of the month. My name is Denise ** and my husband is Kelvin **. We both have accounts there. We just purchased a 72-inch screen 3D TV about a couple of months ago, not to mention all the DVDs my husband purchased within a month’s times - at leas 10 to 15. I had been waiting in the iPod department about 15 minutes or so and no one was there. I went to another department and found ** who at that time overheard of that department person again. I still waited about 15 more minutes. When the guy finally came, he seemed upset that he was called and I asked him about the upgrade iPod info. He snapped at me when he replied, "What is that you wanted?" He was very nasty and belligerent and hostile.

I was in line waiting for some information on an upgrade to my cell phone. I was in line for three (3) hours. This is not customer service at all. First of all, I was in line for 1 and a half and noticed that a sales associate (Mir) brought another customer up to the desk in front of me. I did not notice that this customer was behind me until another customer informed me that the young lady was behind. I was supposed to be the next one in line to get service; however, that was not the case. I guess Mir (sales associate) thought he would try to impress this young lady and was trying to hit on her. Mir (sales associate) worked with this young lady for 2 1/2 hours. I did inform another sales associate and manager about this matter. Nothing was done because I was still in the store for 3 hours. I do not believe this will be a store that will get my business and I will inform others of the poor customer service that Best Buy has.

On September 23, 2012, at 1:48 PM, my sister Elizabeth ** bought me an iPad 32GB with its 1-year insurance for my birthday at the Best Buy located in 12118 Lakewood Boulevard Downey, CA 90242. I opened my gift that same night and noticed that there were a couple of damages on it such as an off tint color on the screen and a pixel that had blown. I retrieved the receipt from my sister and decided to have the iPad exchanged because of its damage as soon as I possibly could. On Thursday, September 27, at 10 AM, I presented with the iPad in its case along with the receipt to the customer services desk and requested the exchange. The clerk at the desk stated to me that the serial number on the iPad and the serial number on the box did not match. I didn't comprehend what he meant by this so I responded okay. He then stated that he would have to get a manager approval for the exchange.

I bought my very first smartphone this week, the iPhone 4S because it was priced at $99 for my Verizon plan. Best Buy price matched other retailers when it came to the accessories so I was pleased with them at first. Imagine my surprise when the girl rang in a sales tax on the phone of $45.50! She explained to me that Apple requires them to tax the value of the phone ($649.99) and not what it is being sold for! I buy all sorts of products on sale everyday and never get taxed on the before sale amount. How can this be legal!

On January 30, 2012, I bought a laptop totally costing me $1,271.12 which included tech support for 2 years, 2 year ADH $500. Within a matter of 6 months, I have had to change 3 laptops.

So on August 30th 2012, I bought an Evo 4G LTE in Kentucky at my local Best Buy Store on the Outerloop. I signed a two-year contract after the rep that sold me the phone said I had 30 days to return the phone and I would get my refund back if I was unsatisfied. It's the 24th and now the Best Buy Mobile in store reps declined my return. However, when I called Best Buy's hotline, they backed me up 100% of the way stating that nothing on the website or receipt states I have a 14-day return period, but instead 30 days, mobile phones included. I'm more angry and irate at the fact I was told incorrect information and as a customer, that puts me down in the dirt and am apparently stuck with a contract agreement with Sprint, because Best Buy has incompetent workers and employees that can't answer my questions correctly. If Sprint has a 14-day return policy, cool, great. That's not what I was told.

I purchased 2 plus extended warranties for both and other products in June 2012. Before the purchase, I specifically asked the saleslady, "Does the extended warranty cover everything? I have three toddlers at home and am moving in a month." She responded, "Yes, it's everything." I was hesitant to make the purchase before her reassurance at Best Buy as all my electronic purchases have been at BJs Wholesale with great service, including extended warranty service. I had previously dropped my television and caused impact damage. BJs replaced, no questions asked.

4" cut at the top of my head - I was having a good day until I went to your sore and tried on some Dr. Dre headphones. I didn't know they were broken and had a blue zip tie holding them together. The zip tie was cut at a 45 degree angle and when I put them on, I felt them cut my head. I immediately told your employee. He said okay, then took them off the shelf. After that I heard laughter and the guy in the yellow Best Buy shirt said, "Half off then." I was floored that your employees thought it was funny. I don't! It's not a big deal that my head was cut, I guess. Just hurts a little. I just didn't think I was going to be cut and laughed at. I feel like this could have been prevented by taking the broken product off the shelves. Thanks for the cut Best Buy.

On 9/19/12, I called regarding two complaints at Bridgewater store. I asked for a supervisor. Even though agent wanted to take complaint, I asked for a supervisor and was hung up on.

On 9/15/12, I purchased two ASUS laptops from Best Buy. I also purchased Microsoft Office with three loads. This was at 12:03 pm. When I went home, I had difficulty registering one of the computers. I called the store and they said to return it, which I did. I brought the new one home and it’s the same thing. I contacted ASUS and they were absolutely worthless. The rep couldn't figure out the problem and told me a rep would have to call me back in 24-26 hours. I loaded one of the three office programs on the other ASUS and it took forever to download and then the computer froze.

I went to Best Buy for the 3rd time due to my Sprint phone not working properly. I asked the Sprint employee how many times I have to come and exchange my phone due to it not being fixed right. I told him that it was an inconvenience for me because I use my phone for everything, including work. He said that their policy was that they need to send it off until I get a good phone or they just don't make that model of phone anymore. I asked to speak to a manager, and a gentleman by the name of Joe came with a very unpleasant attitude. He would not allow me to speak to explain to him what was the situation. He kept on interrupting me until I said "Can you let me speak."

I bought an RCA flat screen. After 6 months, the picture was going out. Waco TX store said, "Bring it back." We drove 30 miles to the store. They plugged it in and said, "Yes, it is not right. Take it home. We'll send out a repairman." Ten days later, he came. Yes, TV needs to be replaced. We were to leave the next day for the summer so we would make decision when we come home.

I called the store for the prices of an inexpensive GPS for my automobile. The employee told me the prices and had only one in stock. I proceeded to commute all the way across town (30 minutes or so) to purchase this last one. After talking with the sales people there, and about 20 minutes later, they told me they were sold out. They've probably sold the last one within the last 24 hours and the system hasn't updated yet. I am still out time and money for travel, time away from the office, and no GPS. All I got was a stupid look and an apology. They should have given me one of the models on hand for the quoted price. In short, calling first was a waste of time. I should have just gone to Wal-Mart.

Last year during the holidays, my husband and his friends walked into the Tuscaloosa location of Best Buy for a digital camera for me and a laptop for our teenage son. While looking around and holding the laptop, he was surrounded by a swat team of police officers and accused of stealing. Long story short, they were taken by handcuffs, embarrassed in front of crowds - and after seeing the tape, there was no evidence of stealing. My husband and his friends are hard working men at BF Goodrich and do not have to live that kind of life.

We bought a washer, dryer and dishwasher from Best Buy about a month ago. They sent me an email the following Wednesday saying they would call between 7-9PM Friday to set up delivery time. Then, they sent me the same email on Thursday and again on Friday. I waited but they never called. When I called the store on Saturday asking when they were going to deliver, they said it would be between noon and 4PM that day (Saturday). I asked what happened to the call on Friday and they said that they had left a message at noon that day. The idea of this tactic is that when they tell you the time, you will have no input into if you are going to be able to be there or not. It is that simple - you are either there or you don't get it.

I bought an Olloclip 3-in-one photo lens on 9/1/2012 at the Baltimore airport. I had to open the product to check if I liked it but I did not think it was what I expected and decided to return it. The package is very easy to open. I carefully returned everything to its place. I called the phone number provided and they told me because I opened it, I could not return it. I do not think that rule is fair for the consumer; the product is undamaged and in order to know if you like it, there is no other way but to open it. I have the right to return the item if I feel I did not like how it worked. It did not fulfill my expectations I had about it. I am truly dissatisfied because Best Buy is taking advantage and being unfair to the consumer.

Washer was delivered on Saturday. I went to do a load of laundry on Sunday and the control panel on the machine broke. I called Best Buy. They had no more of this washer in stock, so I had to settle for a 3-day wait for a repairman. Hopefully he can fix it or I will be waiting another week or more for another machine. This is the second time this has happened to us. Next time I will shop at Sears or an appliance store. This is just plain stupid.

I removed a security paper from a movie I rented at a kiosk because it was impeding the playability on my PS3, not knowing the machine needed it to read the disc. I was totally overcharged for the movie. The purchase price at the kiosk was $8.99 and they charged me over $30 for it.

I went to a local Best Buy to get a new TV in July of 2011. The sales reps were helpful but I already knew which specific TV I wanted (a Samsung LED), so I was in and out pretty quickly. Well, less than a year later, a handful of LED pixels (I think that's what they're called) went out on the screen and I had tiny black dots all over the place! It was not too bad at first but it got worse almost weekly. So, I finally called up Best Buy in May of 2012 and explained the situation. They told me to bring the TV into the store and they'd either fix or replace it. Well, once I got there (with the giant TV mind you), they turned it on and looked at for less than a minute before telling me that dead pixels weren't covered and I was out of luck! Then, they tried to sell me on their LED repair service that cost nearly $700 - that's basically what I paid for the TV itself! Do not get a TV from here.

Now usually I feel like sales reps at Best Buy (and other retailers) hound me as soon as I walk in, but not so this time. The situation was that I was in a hurry. I had my 3-year-old son with me, and he isn't well suited to wait a long time. My goal was to purchase a Skype-enabled TV for a meeting that was going to take place the following morning. And I hadn't really researched the product ahead of time, so I needed some help in getting the right product. So, I walked in Best Buy and located the TV department. I stood near the front of the department where another representative was helping another customer. My son and I waited for a couple minutes and no one arrived to help us; I interrupted the representative who was helping another customer and asked him to get a representative to help me (bummer for the other customer I imagine). It took another 5 or so minutes before someone showed up. I then explained my situation and my goal. The representative looked clueless and had very little knowledge regarding the product. It ended up that he had to use his computer to look up the products and verify that, ultimately, they didn't have what I needed. Lesson learned: Don't go into Best Buy unless you know exactly what you want and you've got a spare 15 minutes to wait.

I went into the store to purchase a GoPro Hero 2 and waited a bit longer than I should have, standing next to a $300 camera. I then was helped by Megan and I informed her that I wanted to purchase this camera, but needed an SD card. She said she owns a Hero 2 and recommended me an SD card. I then went to work for the day not opening what I bought. Now 9:15 at night and the store is closed, I have the wrong size SD card. The instructions say not to turn it on or use it until the card is in. I'm leaving for vacation Saturday morning and only have tonight free to figure it out. Now sitting here looking at my new camera useless is just great and may just return it now that I have to go back. Looks like I may have to use my old camera that hardly works for my vacation. How disappointing. I wouldn't recommend Best Buy.

My wife and I have iPhones through the company Best Buy on separate accounts which we set up for automated payments in the amount of $16.04 for insurance coverage. Now in June, they charged my accounts 4 payments of $16.04 so I contacted this company and they acknowledged the overcharges and that it was an error on their end. They stated in June, it would take thirty days which I felt was extremely too long but that's their policy which I didn't know about.They credited my overdraft fee but it is now August and I am just now receiving one of my credits back for $16.04 on Friday, the 24th, but still waiting on the other credit of $16.04. So this is a problem that I am having and I checked my account on the 25th and saw that not only have they not credited my account for the other $16.04, but they have now overcharged me again for what they just credited back to me. I've been on the phone with this large company for months now and I continue to get nothing but the runaround. This is very frustrating and affecting my financial needs because it's set up automated which causes NSF fees. It's poor customer service and I am very angry. Is there any further action that can be taken?

I was at your Lake Manawa, Council Bluffs store on Saturday August 25, 2012 at approximately 1:30 to purchase a Nook or Kindle for my son. When the women asked if she could help, we asked what the differences were between all the models and we were told there were 2 colors and the rest were the same. Needless to say, she was no help. We then found another gal and she was much more helpful and we decided to purchase the Kindle Fire. Finally at 3:15pm, we got to the checkout, she sold us the insurance plan, lock and found, and Invisi-Shield, then she turned to the tech and said it should be ready to pick up within 1-2 hours correct and he hastily said it will get done when I get too it.

I bought 3 DVDs online because a special price was offered. They did not have the third in stock, so they charged me the regular price - for them not being able to fulfill the order! And I was never emailed the $10 code that they claimed they would!

Beware of Best Buy & Gardner White. I recently got a TV from Best Buy via Gardner White. After 2 months, the TV went out, so I called the service department (Geek Squad). They said they couldn't order my parts because I got the TV through Gardner White, that they first had to come out and verify my receipt from Gardner White, and afterwards they would order the parts to fix it (2-week wait for Gardner White customers). They fixed my TV and one month to the day later, the TV went out again with the same problem.

We bought a $900.00 laptop from Best Buy here in Kenosha, WI. They told us it was the best laptop they sell (HP with Beats Audio Intel Core i7 processor). We got it out of the box and started to use it, then these messages started popping up saying it could not process the memory. So we put it back in the box, took it back to Best Buy and exchanged it thinking it was just a lemon. We got the second one home, took it out of the box and started using it. The messages started popping up again, so I called Best Buy and talked to a guy on the Geek Squad. I read the message word for word to him and he told me that it's an operation systems problem, so we took the second one back to Best Buy.

The deal of the day on 08/22/2012 was sent to my email. I tried to buy it online but it was sold out. So, I called around different Best Buy stores and I was fortunate to find one in store at the Best Buy location in Glen Burnie. The address is 6722 Ritchie Highway, Glen Burnie, MD 21061, Store #290. I spoke with ** who tried to ring the mouse which was on sale for $8. She could not ring my purchase because she had a problem with the register. So she put me on hold to get the manager to help her. I was on hold for 45 minutes and she never came back.

I bought an HP laptop (that completely died a year and a half later) and only a laptop. I have been charged $5 a year since then for Kaspersky Antivirus. When I purchased the laptop, I was asked if I wanted a free antivirus. I said no, yet I've had $45 stolen from my account for three years now. If this isn't fraud or theft, I don't know what is. Even if I had said I wanted this free antivirus, how would I have been charged $45 a year for it?

I went to go open my Blu-ray Tommy Boy, as I have bought it brand new from Best Buy. Come to find out, there was no disc inside the case. Pretty much, I blew my top. I noticed that they were even damaged products on the shelves but I did not even say anything at the location from where I bought my Blu-ray DVD. This is probably coincidence. But I feel by not saying anything, this was the consequence for me not having a new Blu-ray DVD Tommy Boy in the case.

I checked my online checking account on 8/13/12 and found an unauthorized transaction that was done using my debit card on 8/11/12. Since my place of employment is close to the Gainesville, FL Best Buy store, on my lunch break I went there. I explained the situation to a Customer Service (oxymoron where Best Buy is concerned) representative and was told that they had nothing to do with the situation, going so far as to refuse to look up the electronic transaction in their ERP/Accounts System. Consumers, beware at this big box retailer!

I had a renewing subscription for the Kaspersky anti-virus software which was purchased at Best Buy in 2009. My first 3 attempts at canceling the subscription in July 2012 were cumbersome and unsuccessful. First, a customer is unable to cancel by e-mail or online. The cancellation must be done by phone to 1-888-Best Buy. To cancel by phone requires a circuitry of menu prompts followed by what appears to be a 50% chance of then being disconnected while placed on-hold. I finally called Amex and requested that the charge on my credit card be denied. Lo and behold, Best Buy 457 in Rockaway, NJ efficiently provided Amex a photocopy of the 2009 receipt. Amex could not remove the charge and instructed me to cancel by the only approved means, which is by phone to 1-888-Best Buy. This process is either an exploitation of a contract by deviant merchants or a comedy of errors by idiots at the Best Buy home office.

After many attempts at trying to fix a problem, I finally got a hold of someone at the Best Buy store in Cape Girardeau, MO. The manager fixed the problem and even went a step further, which restored our faith in the company. We are now happy with the results from Best Buy and they have exceeded our expectations.

I went to the Best Buy in Fayetteville, Arkansas today to buy a new laptop. My grandma and I were greeted when we got into the computer area of the store and the man asked if we needed help. I replied with a no because I knew what I wanted, so he walked off. When I got everything I wanted, we went to the check out and the man that was there was very rude when I would ask questions about the anti-virus stuff and warranty. My grandma and I were both very unhappy about their service. On the up side, I love my computer and the things I received with it!

We purchased our computer about 6 months ago. It has never charged completely. We dropped it off at the store in Cape Girardeau, MO. I was told we should have it back in about 2 weeks. After 10 days, we received an email saying it was still at the store because they had no box to send it in for repair. What a bunch of bunk. I have spoken with 4 different managers and supervisors, and I have sent 2 emails. Now my computer has been sitting there for 13 days, and I cannot get anyone to return my calls. I told them to send it back to me, get it fixed, or let me get another one that they have by my location. I still haven't heard from anyone.

In 2008, I went to Best Buy in Roseville looking to purchase a new computer and just discovered I was sold a used computer and that was not disclosed to me at the time of purchase.

I was looking at DSLR's. New to all of the features and benefits of the digital camera world, I went to my local Best Buy in Murrieta, California. I was helped by Christian in the camera department. He took the necessary time for me to feel comfortable with each of the cameras I was interested in. Thanks for your help. This is why I shop at Best Buy.

I attempted to return Rocket Fish TV mount. I did not have the receipt and only asked for store credit. Honestly, I informed them I've had it more than 30 days when I was asked how long I've had it. Product was in original, undamaged package, no parts missing, and hardware in unopened packages. First young lady, Ashley I think, was very impersonal, impatient and informed me no products were ever accepted after 30 days. I told her I did not know this and was told to read small print on the receipt, and on chart behind desk (again, too small to read). I asked to speak to another manager and he showed no interest in helping, compromising, or even listening to how I was feeling at that time. I could have understood if product was tech, seasonal, or impaired in any way, but product was not and not outdated.

My husband went in to buy a new computer on 8-5-12. We were stopped by a salesman offering to help us. He is associate **. We shopped at Store #295. We had already looked at the ads and had made up our minds about what we wanted. The person 'helping' us told us that we were buying crap (his words) and that he didn't care because he did not work for commission. We were not offered the upgrade that was advertised, and the price quoted for the restore disc was $50 more than the price we just got over the phone. The manager came in and took over, and we were still not offered the upgrade. We spent over $800 in cash. I think we deserve to be compensated in some way because of the way we were treated. It was totally unacceptable. There are so many people out of work who would be happy to have a job and we had to deal with this yahoo. I will think twice about shopping there again. We have already bought large ticket items, spent over thousands of dollars. We, at the very least, deserve respect.

My boss gave me a $50.00 gift card to Best Buy and I went to the local store to purchase something. When I got to the register, the cashier told me that the card was not properly activated when it was originally purchased. So I called my boss and he told me he did not keep the receipt, but he gave me the debit card number with which he used to make the original purchase and a copy of his bank statement proving that they debited his account for the purchase. I went back and provided them this information and they told me they had no record of this and there was nothing they could do about it. So basically, my boss threw $50.00 out the window.

Over the weekend, my wife went to Best Buy in White Marsh, MD in order to return a Play Station 3 video game. She had started birthday shopping for her nephew about a month ago and bought him 3 PS3 video games of which he had already the 21012 Tiger Woods Golf. When she went to return the $29.99 game with her receipt, she was told by Customer Service that Best Buy would only give her $7 for the return. This is an unopened 2012 game with a receipt from less than a month ago and they would not give her full credit for it, unbelievable.

I took my camera in because shutter would not close, and I was told they could not fix it. I bought the extended warranty and it was still in effect, but the store no longer has the same or one compatible to the one I purchased for the same price. Customer service told me that I had to be given a store credit and not return my money onto my debit card that I bought it with. I am not happy because there is nothing that I want to purchase in this store. I only purchased a camera there. I don't have any reason to go back and purchase anything from Best Buy. This is unfair and I will never shop at your store again and I will make sure that I tell my family and friends not to shop at Best Buy ever. I am not happy with your store.

I purchased a 55" LG 3D television on July 7, 2012 for $1,800. Additional purchases with the TV brought the total to $4,835.00. One of the items I bought was the home delivery and setup. The set was delivered on July 11 and set up on July 12. The individual from the Geek Squad, Matt, did an exceptional job. When he left, the TV was working fine. Three and a half hours later, the TV picture blurred and the writing on the screen became unreadable. Additionally, the shapes would sometimes wobble. On the 13th, my wife called the store. The assistant manager told her to bring it back in. Now the trouble begins. I am 69 with bad knees and back, and my wife has failing health and you want use to bring a 55" back to the store?!

Calling about a code for a game - My brother called Best Buy today to ask a question about his game and they didn’t even help him or answer his question. Then they kept on sending him to different people, a total of 7, and at the end he still didn’t get an answer.

My brother is on military duty in Kosovo. Last year, he got me a laptop. A year later, I was having problems with it. I went back to Best Buy. They told me they needed the receipt. I told them that it was a gift from my brother. The lady, Grace, asked me for my number (they didn't have it o the system). Wow! That was back in May. Finally, my brother sent me the receipt. I went back and spoke the store manager. He said, "Nothing I can do because the warranty is expired." So, I told him, "Sir, I came here two months ago. Best Buy didn't have it on the system." He said, "That happens sometimes." We bought everything from computers to appliances, phones, etc. at Best Buy. We spent a lot of money and over a 2-day expiration, they treat me like ** and also have no respect for the U.S. military. I am very unhappy about Best Buy especially their customer service. "Nothing they could do," I need better service after spending all that money every year.

I was told by Best Buy in Lee's Summit, MO that if I purchased a Clear Spot wireless internet device, I would not be held to the agreement for the 4G after the first month, which was $50 dollars per month, and that I could drop to the 3G after 1st month which would make my monthly payment $30 (I had no problem with the $30 per month). I have tried to notify Clear Spot 3 times about wanting to switch to 3G and on my last chat with Clear Spot. They said they had not offered 3G since 10-30-11! This is not what their providers (Best Buy) are telling the consumers. I’m very, very unhappy with Best Buy in misleading customers to believe they can switch when the service is unavailable! Best Buy and Clear Spot in my view are falsely advertising the Clear Spot product!

I was told because I was a veteran, I could come back on the 15th of July and receive 15% off of the large purchase I was making. Wonderful. Well on July 15th, I drove over 20 miles to get my 15% off and was told I could not do so. I was only given $7.49 on a $600 purchase. This was very misleading. I am very unsatisfied and if this purchase was not a gift, it would have been returned.

I went to Best Buy to return phone that I purchased a few days ago there. Store manager started yelling at me for no reason and said he will not take a return and never explained why. People at the store were shocked, so do I. He said, "I'm not going to take it, period." Thank goodness, the other store rep was a good guy and he took my return.

I opened the credit card account for Christmas purchases and used the 6-months zero-interest plan, which meant the balance had to be paid out in 6 months. Statements had payments due on the 19th of each month, and I paid the balance off on June 19. I got my bill, and they charged me $65, saying that I was supposed to pay off by the 14th of June to avoid interest charges. But they don't tell you that; they tell you the 19th. They are crooks, and we will never do business with Best Buy again and will tell all of our friends about our problem. The account has been closed, and I will pay the interest balance.

A person stole my card and was able to make an expensive purchase online. That same person was able to walk right into the store and pick up the purchase with only signing for it. It's your guest pickup policy. So pretty much, no questions asked. Now a thief is enjoying an item at my expense, thanks to Best Buy's inadequate identity security.

On Sunday, July 8, 2012, I received a call at 6:05 pm to confirm that an installer would be here between 1-5 pm the next day. On Monday at 4:45 pm, I called the 1-800 number and was on hold for 20 minutes, then 15 minutes, and then another 30 minutes while they tried to find out why the installer had not called or showed up. They were unable to get into contact with the installer. After 25 more minutes on hold, a supervisor answered and said that they were running an hour late. However, I am certain this was a guess since no one was able to get in touch with the tech. Then I was put on hold again. Then I waited another 10 minutes to talk with another supervisor, Mona. She said that Katina had confirmed that the tech would be an hour late. However, Katina told me that she could not contact the tech and when Mona tried to contact him, she also could not get in contact with him by his cell number and the business he works for was close.

To start, we got a written price agreement from your store on Wilma Rudolf blvd in Clarkesville, TN for a Samsung refrigerator. We made the agreement and told her we needed to measure to make sure it would fit. We went to the Rivergate store in Madison because it was closer to us. The manager of appliances would not honor the agreement and said the sale ended on Saturday the 7th of July. Now the store in Clarkesville never said there was a time frame or there was a sale, only that if the Best Buy credit card was used, it would be 5% off. I got there and went to customer service and they called her over there. Then she said she would meet us halfway.

I recently purchased an air conditioning unit from Best Buy at 517 E 117th st, New York, NY 10035 on June 22, 2012, along with their installation services. Due to the high volume of customers needing installation, I had to wait for more or less 2 weeks for the installation of my product. I have paid the full amount on the day of purchase which was June 22, 2012 and they have scheduled me for installation on July 7, 2012. Two days prior to installation, the installation services contacted me and confirmed the date of the above service.

I ordered an SD card online. After checking availability, the site said it's in stock in the warehouse ready to ship. I ordered the card and after 5 days it still had not been shipped. I called customer service and was told item was on backorder and was expected to ship in 2 or 3 weeks. I said this was unacceptable and wanted to cancel the order. After over one hour on hold and asking to speak to a supervisor several times, I finally spoke to Tonya and again was told order could not be cancelled for 10 to 14 days. I stated again that this was the fault of Best Buy, not me and Tonya kept saying policy was I had only one hour to cancel.

I bought a kindle for my husband's 55th birthday and was told by the salesman that the Kindle would be able to download music and books. I even asked at the time I purchased it. My husband works away from home so when he got it in a pre-sealed cardboard box, I didn't know that it was not in the right color and could not download music. If I was told the right thing at the time, I would have bought the Kindle Fire. I went back into the store (Hot Springs, AR) to purchase a laptop for my son for his birthday and asked another salesman (Daniel) about the Kindle, just like I did the first time. He said no, it does not download music. I related my story to him and asked if I could bring the Kindle in and have the books that my husband had bought already switched to a Kindle Fire since this was what I wanted and was told no. Of course, I would pay the extra price for the Kindle Fire.

The rep on the phone said, "You have been a stellar customer for all 3 years you've had the Best Buy Reward Zone Mastercard." So I asked why they cut my credit limit in half. Their response, "You use it too much. You need to reduce your frequency." What? Did I hear that correctly? I have $1800 available credit on a $2500 credit limit card that I pay early each month and way more than the required monthly minimum payment and I am punished for using it too much? This is outrageous. I told the rep I was paying it off this month and cutting up my card. Do you think she cared? Nope!

I recently purchased a 42" plasma flat screen from Pasadena Best Buy store location. I was moving in to a new apartment so I purchased a TV. After 12 weeks or so of normal use of the television, well I misplaced my receipt and the Geek Squad and all other associates from Best Buy cannot find my purchase on their system so I can at least get the manufacturer to repair the TV since I fall under the one year warranty policy. But without a proof of purchase, I'm stuck. You would think Best Buy would be able to track a purchase especially if it was with a Mastercard. Well, the TV is sitting like a $700 door stop in my living room. Shame on these people at Best Buy. Remember, when they ask you if you would like to purchase a warranty plan, it's because they know their products suck and if something can go wrong, it will. Oh and hang on to your receipt because the crooks are all about money, not reputation. Buyer beware.

When I purchased my Kindle Fire, I was told that I could come back and take a class/seminar to show what the Kindle could do. This was a selling point for me because I have no knowledge about computers or how these things work. When I came to ask about the classes, I was told that nothing like it was available and that I should have paid a fee of $30.00 at the time of purchase for a ten-minute demonstration. Then, I was offered for someone to come my home for a $129.00 an hour. What a rip-off. I was in the market for a computer for both of my grandsons, but I won't be buying them from you - not with this kind of service.

I heard through a friend Best Buy was offering the deal of two-yr extension of an AT&T contract; you were offering iPhone 4's for $49.99! So, I went on the website to check this out, entered my phone # into the "early renewal checker" along with some other info. Let me just say my phone has not stopped ringing since (solicitors)! As a matter of fact, in the little amount of time it has taken me to type this paragraph, my phone has rang 4 times (out of area solicitors)! I work in retail. I deal with silly complaints all day, but you guys are multi-billion dollar company and you need to do a better job of this! You have lost a customer!

I paid Best Buy credit card bill online and saw that my available limit was decreased by $600. My available credit went from $613.51 to $13.51, making it appear that I'm now using nearly 100% of my credit with them, which is not accurate. I received absolutely no notice that this was going to happen from Best Buy, HSBC/Capitol One (who has now taken over the accounts) or from any of the credit bureaus. I sent an email inquiring about the decrease and received this response: "We can certainly understand your concern regarding the credit limit decrease. We understand your concern with the decrease of your credit limit. We have made a business decision to reevaluate our current credit limit structure and found it necessary to make this change."

When I took it in, they said it was not part of the purchase and the sales person did not include it on the receipt. Even if he had forgotten to do so, it was part of the sales pitch which eventually helped lead to the purchase. I am a customer service supervisor where I work and would have honored this mistake paid for or not. I certainly believe that the minimal task for the job was not worth the ending result of where I take my business. It is a total loss for Best Buy.

I have never been treated as disrespectfully as a consumer as I have through my experience with Best Buy. I am due with my second child any day, and I have spent more time arguing with customer service than I have preparing my bag for the hospital. I attempted to purchase a product online that would act as a big brother gift for my first son and was sent the wrong item not once, but twice. Even my attempts to return the original botched item were made impossible by Best Buy. I was told I would be e-mailed a UPS return label which never happened.

On May 24, 2012, I purchased a Samsung smart phone from Best Buy. It was unable to work with my MS Hotmail account. I took it back to the store two times and they tried unsuccessfully to set up email access. The third time, I said that since they could not get the phone to do what they promised it would do, I would like to avail myself of the Best Buy’s thirty-day return privilege. That was when the manager told me that I could get back the small amount that I had paid to Best Buy for the phone. But since Verizon had a 14-day return policy, they would hit me with a huge cancellation penalty. It has been 16 days since I purchased the phone. I then went to Verizon and in a few minutes we had found a way to work around the problem. Clearly, Best Buy store employees need to be better trained on how to solve technical issues and how to properly explain their return policy.

I went to Best Buy Rivergate on June 4th to update my Sprint phones. My son got a touchscreen which he likes. I wanted a flip phone which they were out of so I tried the touchscreen. The gentleman told me if I didn't like it, to return it in 2 weeks. I hated it so I went back to Rivergate on Saturday, June 16th at 11:00 am. I don't remember the lady's name that waited on me, red hair, large diamond wedding ring. I told her I wanted to return my phone that I updated on Monday, June 4th, and I wanted the flip phone. Neither salesperson told me that they could get the phone sent to them from another store. Instead, the saleslady on Saturday told me she just called the Sprint store in Mt. Juliet and they were holding one for me. Mind you, she said the Sprint store. I drove to Mt. Juliet to the store, only for them to tell me if I bought it at Best Buy, I would have to go back to Best Buy.

I went to buy phones and could get no help. I bought a tablet and paid to have it set up. I had to go back to the store and wait for one and a half hour for it to be done. And the thing I am angry about is I did not ask for a penny to be returned. I asked to exchange a tablet cover that cost $59 for a $39 one and your sales person would not mail it back to Toshiba for me. He was making a $20 profit. I was treated rudely by him, the phone service, and one of the Geek Squad staff.

My reference number is **. Yesterday, the head office of Best Buy refused to repair my laptop. Sony also refused to repair my laptop under the manufacturer's warranty because Best Buy sold me an illegal recovery disk. My Sony case is **. Under the Sale of Goods Act 1979, I request that you repair my laptop at no cost to me. Please respond within 14 days of receiving this email.

I ordered online (Express Lane) an out-of-stock cell phone at Best Buy in Phillipsburg, NJ on June 1. My order was mysteriously cancelled on June 4! I called customer service to see why the order had been cancelled, and they couldn't see why nor could they resolve the issue! After speaking to a CSR supervisor, I was told to call the carrier as to why my order was cancelled, even though it was ordered through Best Buy. I was told by the store manager to purchase another phone and that when a new gift card is reissued, to come in the store and they would refund me the monies owed!

I bought a dryer with $250, 5 year warranty and had installed by Best Buy at new home residence. After about 2 years with no problems, and dryer never being moved the dryer suddenly wouldn't turn on. I called Geek Squad to set up warranty repair. They sent out third party call to On Track Appliance. They showed up in mini economy car. I showed tech the unit and explained issue. I left him alone with unit. About 30- 45 minutes later, the tech said he was done. Dryer would now turn on but was making a loud noise. The tech said that he had to submit a report and pressured me to sign a work order so he could leave.

I received a text message that I won a $1,000 gift card and to enter the winning code ** after clicking on the link **. After entering the quote, "needed info to claim my prize", I come to find that I can only receive my free gift card after spending money on your sponsors. At this point, all my personal info has been scooped and passed on to whoever and now I receive texts and emails that otherwise were not solicited. At the point of entering this info, there was no backing out. This is an invasion of privacy and a downright scam to collect my personal information. I have been a longtime customer of Best Buy and have spent hundreds of dollars at your various stores. It is now going to be hard to walk in the front door of any of your retail outlets.

I noticed a crack in my plasma TV. I called Best Buy and was told if the crack was internal, it would be covered under warranty. I waited for a technician to come out and was told that the crack was internal and that we would hear from Best Buy in 2 days. After a week, we never heard anything. I called customer service only to be informed that the crack was my fault and I was out of luck. They refused to give me anything in writing and I was told that their word was enough. This was not acceptable to me so I was forced to spend the next three hours with multiple insincere employees stonewalling me and flat out refusing to give me any kind of report.

I was charged a late fee but my payment had been paid on time. Then, I am not charged interest and charged $5 increase on payment.