Best Buy Reviews

They have been rude to me and one of their consumer relations people actually told me that I didn't matter and I was up against a giant and there was nothing that I could do. Well, I refuse to lay down for them and plan on telling as many people as I can and warn them of my dealings with Best Buy. Had to purchase another laptop computer for $500. Did not buy it from Best Buy.

Could somebody at Best Buy explain to the staff at the store in Stafford that lying to customers is not a good thing. Incidentally, I don't like having my intelligence insulted. Not good for business. I'll be shopping elsewhere in the future, not because the email is a problem, but on principle.

Of course when I get there, I spoke with someone at geek squad who told me it was not there. I asked to speak with a manager. I was upset that the PlayStation 3 was still not there and they kept telling me 1-2 days. The manager, Carrie, then explained to me that it was going to be longer, I would have to wait and come back. I was pretty upset so I grabbed the paper out of his hand to leave and come back in 1-2 days. The manager Carrie proceeded to ask me why I ** the paper out of his hand.

He just kept saying, "Hey why did you ** that don't be so rude". I turned to look at him, I felt as if he was going to hit me. I felt as if he was egging on a fight. I couldn't believe this was happening. The manager Carrie kept repeating it then he said, "You're kicked out of this store, don't ever come back here," he shouted, which made a scene I never did and he followed me out.

I then came home and called 1-888-BestBuy. The woman who took the call (I can not remember her name; they always say it so fast) called the Best Buy location and asked the guy if I was really banned from the store, which she couldn't believe that it happened. While waiting on hold for five minutes, she came back and said sorry you are banned from that store they can deliver the PlayStation 3 to me and I told her I would just have my wife go and pick it up. She stated there was nothing more they could do.

Why should I be banned when I kept my cool, never shouted, just grabbed my paper to walk out? I just don't see how that is fair and my complaint with them can go no further.

I decided to call headquarters and only got a refund for the warranty, even after telling them about the false advertisement inside the store and about my situation of being bounced around. The TV screen was cracked from inside the box and I didn’t know until 8-9 months later. My warranty was supposed to expire on 11/27/2011. They told me that I cannot get a replacement TV and had to pay out of pocket at full price for a new one. I didn’t even get to use the TV for even a minute. The headquarters told me to see manager for a discount or deal for a new TV. But the manager named Bennie was being stubborn, and was actually trying to imply that I was lying about the situation. He told me to purchase the same TV at the same price and that is all he could do about it. His associates are the ones who are giving false advertisement inside the store on warranties to sell items.

I fail to understand that how come renowned stores such as Best Buy have such a horrible customer-friendly staff. I realized that there was no point buying from a store. One can get much better customer service and prices online. I will never advice anybody to go to this specific Best Buy store

So I turned it on and realized there was best buy installer software on there and read that this is what best buy does for their customers with some computer brands. Not too happy about that but oh well. The computer seemed and looked new. I'm not sure when but somewhere within the first few times of use it crashed (BSOD). I was told that maybe I had not updated the drivers or must be using some application incompatible with windows.

I bought this laptop for my personal use, I don't take it anywhere, read my email, news, use Microsoft security essentials, Firefox with no script, and Skype. I don't play games on it or do anything special. I did my part, re-installed everything I normally use and updated any drivers. I could not get some windows updates because they would not work. It took time but the computer still crashed a few times, but not every time though, I had no idea how I could prove this to warrant repair. A month later it crashed and windows did not start normally, had to do system restore, really bad sign now that something was seriously wrong.

At start-up I chose to repair the computer. Ran Windows Memory Diagnostic tool and here is what it said: Windows is checking memory for problems. (Right away says). Status: Hardware problems detected. To identify and repair these problems, you will need to contact the computer manufacturer. Although the test may appear inactive at times, it is still running. Please wait until testing is complete (then when the test completes it says): Windows error recovery. Windows did not shut down successfully.

I had 14 days to return, if only I had used it more when I first bought it. So when I had time, I brought it in to the geek squad. They at first thought it was bad RAM, then the hard drive, now I get a call that it's probably because of the motherboard but it's a part that has been back-ordered. So here I am, out of my money, and with no computer only 3 months later after purchasing a new computer. How is this fair? To top it off in the Toshiba warranty it states that they have a right to use used parts for any defective parts that needs to be replaced. How is this okay? What about the part in the warranty that states that any replaced parts have a 30 day warranty? Sounds like bad business practices.

I should have a new working computer that is what I paid for. When you sell me a defective product you should replace it now with one that is new and that works so that I don't have to keep coming back or be without something that I really need and rely on. If you buy a book and you start to read it and then realize that the book was printed with pages missing in the middle, the store you bought it from should give you a new book, one that is not defective, not cut pages out of another book and place them in the defective book and hand it back to you 2 months later. Best buy and Toshiba both seem to be really shady companies. I am currently without a computer 3 months after I paid for a new computer due to a manufacturing defect. Time to find a lemon lawyer.

I looked up the terms of the warranty. Under the hardware section it states, and I quote exactly, "The scope of technical support consists of helping you diagnose and resolve problems with defects in products covered by this agreement, and for PC products, reinstalling the factory-installed operating system and (software) to restore it to the original factory configuration.” I kept mailing them back stating this and they kept responding with “There is nothing they could do.” It was a hardware problem that occurred and they don't care. They were just saying that it's past 90 days and I'm brushed off by them every time. I highly recommend whoever reads this that they look elsewhere for a computer. Do not use Gateway! They have the worst customer service ever! They will not stand by a warranty that it states in their terms of the warranty that they warrant. It’s an absolute joke for a customer service department.

Not even two months down the road, exact same problem. I turned on the computer to a blank screen. Mind you, my warranty was now up but I took it back to Best Buy being that I bought it there, hoping and thinking it should not be the same problem. I had minor surgery and was not able to go to the store. My husband took it, to our disgust and great inconvenience it was the exact bogus, defected part (motherboard) they put in was on the bomb again.

At that moment, we learned it was refurbished. My whole thing is why as critical as a motherboard (the heart of the computer) put in a refurbished part. If it had been any other part, I would expect to pay being that the warranty was up. Of course, after all the phone calls to corporate, dealing with the illiterate computer manager, Sean, they were not budging. After my hubby was at the store for three hours and I was on the phone for almost three hours I gave up for the time. I was greatly inconvenienced as after my surgery, I could not communicate with people who had well wishes and lived different parts of the world.

Went back about two days later, kept being told by the manager would be there daily and he was not, obviously we were being blown off. Finally spoke to the manager, Jamar, and with no understanding or a little sympathy nothing was getting done. At the end of it he told us to send the computer back and he would see if he could do a little something off the cost. This was after my hubby went to another Best Buy manager about the situation and he called Jamar so if it was up to him we would be at a total lost. I did ended up losing out all the way around. I certainly did not trust Best Buy to send the computer back again. I had to fork up another $200 to get it fixed by another computer shop but felt more confident in this guy as he gave me the old motherboard and replaced with a new part and brand new fan compatible with the new motherboard. I also knew it was new because I lost some files but it is okay. I replaced them. He was also nice enough to install Windows 7. So the long and short of it, I got robbed buy a giant retailer and helped by the little man so buyer beware of Best Buy.

Two weeks later they called and said the motherboard was cracked and that it is customer damage and it would cost 160 dollars to repair. She is a single mom and could not afford the price, so she asked them for the computer back. She had to pay 35 dollars for the shipping to get her defective computer back. She asked me for help.

I am A+ certified, so I checked the computer and found that the only thing wrong was that the AC battery charger was bad. I bought one for her in eBay for 10 dollars and now her computer looks fine. After examining the computer, I do not believe Best Buy even opened the computer to check it out. They were just trying to take advantage of a single mom. I will never buy electronic items from Best Buy. $35 out of pocket expense. Two weeks without laptop.

I went ahead and purchased a range oven, microwave and refrigerator. All of which cost $2,799.74. Two weeks later, I was told by a Best Buy representative over the phone that none of my purchases would be financed because the sales was through Pacific Sales (which was in the Best Buy store and owned by Best Buy), not Best Buy and I used my Best Buy reward zone Mastercard which is different from the Best Buy credit card. To make matters worse, I do have the other Best Buy credit card and the sales rep conducted the transaction using my Best Buy reward zone Mastercard, then insuring me it could be financed over 18 months. I have both called and talked to managers for the credit card and Pacific Sales departments and was basically told there was nothing they could do.

As a consumer, I will be canceling my Best Buy both of my credit cards and returning all purchase I have made since the appliance dilemma, not to mention, posting this letter to the Better Business Bureau along with any other websites I could find. Oh yeah, adding further insult to this problem, because the transaction of the appliances was conducted as a Pacific Sales purchase and not a Best Buy one, any reward zone or Best Buy coupons could not be applied to the purchase! Best Buy owns pacific sales and the Pacific Sales store was actually inside the Best Buy store! Talk about technicalities that screw over the consumer!

After finally getting someone I asked about the speakers and they confirmed that, yes, those were indeed mine. After showing them my receipt of the initial transaction, I found that the receipt I had was for the installation and labor only. I was told that I needed to produce the original receipt for the speakers or go to the service desk and they could look it up for me. I did. They could not find a record of me purchasing anything as far back as September 2008. No help at all.

I went to my computer at home and printed out a bank statement that showed 3 different purchases that were made during the tine in question. After going back the 3rd time, I had Karl (store manager) magically find and print out a receipt for me. I thought, finally we are getting somewhere. Not even close. I was then told that I needed to contact Infinity (manufacturer of speaker) to get a refund. The store was not going to be able to help me swap out the bad speaker for the ones that were ordered. I had no number, so I went to the back opened the box the speakers were in and found the 800 number. Called the number only to find that the store should have taken care of this.

So while I have them on the phone, I go back to the customer service desk stand in line to talk again to Karl. When he seen that I had Infinity on the phone, only then was I given a store coupon to have my speakers changed out. Only to find that I still had to pay the labor for the removal and installation of the bad speakers as well as any hardware needed. The guys in the back that did the install were very helpful and just laughed and knew right away who I had dealt with, Karl. This is not customer service. I will never make any purchases in Best Buy ever again. Also, I will let everyone I know that they, too, need to find other places to shop or even deal with on-line purchases. This is not acceptable at all. Just had to tell someone.

They suggested I go to the store and talk to the Manager and I did. He told me that I had just purchased the reg warranty. I tried to explain the situation and how I had talked to the salesman and we had discussed the accident insurance. All he had to say is sorry that's what I purchased. He said that I can call corporate but they are going to say the same thing.

I am very disappointed because I get all my electronics from Best Buy, and anytime I have had to return something I have never had any problems. I think it was very unprofessional for the manager to dismiss me in that way. I was led to believe that I was purchasing one insurance and was given a different one. Is there anything you can help me out with? I purchased the comp for $399.00 and now I have to pay $429.00 to fix it.

Ultimately, he gave up and said that I should just call the store because he had no authority to investigate or to try to track the item down anyway. When I went to the store to cancel the order, I was told that the warehouse was closed and that, consequently, they would not cancel my order. So, they have my $1,000, they have my dishwasher, they have wasted about 4 hours of my life, and they will take no action to remedy the situation. I'll try again tomorrow, but am also drafting my letter to the President of Future Shop in another window. Always remember and never forget: never buy anything at Future Shop!

Later, I did find out that they are required to set up items. After several days of conversations with the corporate office (3 days later), the delivery personnel lied and stated that I refused set up. Again, there were no signed documents refusing or receiving this merchandise. I had come to the conclusion, because of the quick manner, that these 2 young gentlemen acted in the delivery that something was wrong. I was alone that afternoon until the evening when my boyfriend and son were there to help assemble the stand and television. That is when we noticed that the television was severely damaged with a shattered screen. It was approximately 9:15 pm and Best Buy closes at 9 pm. So, I decided to go the next morning to return this damaged television.

Upon arriving to the store, I asked for assistance to remove this television from my car. I met with the store manager named Kevin. As I was explaining to Kevin my situation, he had stated that the box showed no major damage and decided to call the delivery personnel to question what happened. After speaking with them, he came back to inform me that his decision was that I had damaged the television and he would not be returning or refunding my charges. He said that I was stuck with taking this up with Sony. I could not believe what I was being told. And I was very upset for the way he was speaking to me. He was very disrespectful and loud, stating over and over that I had damaged the television. That is when I had given him a piece of my mind, which leads to an escalated argument at the store.

I proceeded with getting the corporate office number and told him that I would report him. I called the corporate upon arriving back at my residence at approximately 2 pm on 8/11. I spoke to a Troy. He stated after my explanation that he was sorry for what happened, and for me to hold while he contacted Kevin at the store. After 10 minutes, Troy had come back to inform me that he was sorry but there was nothing he could do, that I would be stuck with this broken television. I had then asked to speak to a supervisor. After explaining my story and him also contacting Kevin at the store, he came back to inform me again that there was nothing they could do. The next day once more, I did call the corporate and spoke to Rick (case # **). I explained how the delivery personnel delivered my items. They were so much in a hurry that they forgot to have me sign off on receiving. He had stated that he would give them until Friday, 8/13, to produce a signed receipt and if not, I can return this television.

I waited until Saturday morning and spoke to Dan, a supervisor. I explained the reason for my call and asked to speak to Rich. I was told that Rich was there but not available to speak. I then explained why I was calling. I was put on hold only to return telling me that Rich never told me that if they did not produce a receipt of receiving that I would get to return my television. He told me there was nothing he could do further. It has now been 6 days with this broken television and I feel this is the utmost worst customer service I have ever experienced. A box does not need to show much damage in order for the product to be affected. This was not a tip and fall onto a carpeted living room floor. This damage is a shatter, a hard blow by something with a substantial amount of weight. And the box was dented but not torn in the area in question. Please advise me of what steps to proceed with my situation.

So hears the deal, If I do not get a full accounting of all points from all purchases since I re opened this account, I will cancel my $2,700 worth of purchases yesterday, pay off my balance and never buy another big ticket item and as little crap as possible in the future. The kid likes your store and you have a decent $5 DVD bin, but we get better deals on video games at GameStop. So, I don't need you and I don't mind spending a little more money with someone more honest and accessible and able to answer my questions without being told to "Go online" or "call this number, only to be told to go online."

Later on, 4 police car arrived and the manager went with them to the Home Depot. They were calling on the public speaker to looking for my dad and brother. When they came out, the police take them out in front of Home Depot and asking for their ID. Police took their ID and start writing trespass notice. My brother asked the police of reason and the police didn't answer. The police told them to shut up and stand around them like they were violent criminal. There a lot of shopper watching and police and Best Buy manager humiliated my dad and my brother.

When I arrived at the scene and asked the police why they detained them, the police told me not to interfere with their business. The police finally finished writing up the trespass and asked them to sign. They refused to sign and they gave them the notice and pushing us to leave. There was four police car at the scene and only one Best Buy manager was there. The Best Buy manager pointed his finger to my dad and brother and told the police his story. When they came home, my dad was so depressed and humiliated. He got the history of high blood pressure and he had to go see the doctor after the incident. He took a week off from work and couldn't eat and sleep. My brother contacted Best Buy Corp and didn't get any answer from them. They even refused to talk to him.

Yesterday, Aug 14, me, my sister and my mom went to the same store and looking to buy an ipad. The associate brought out one and we asked for another one. They refused to sell 2 ipad and when I asked why he radioed the manager. They have more than a hundred ipad in stock at that time. The same guy manager came out and not even talking to us, he saw us and gone somewhere. We then left the store and I saw the manager was stalking us when we walked through our car. The police stopped us on the road and asked for our IDs of everybody in the car, which are four people. The police told me that Best Buy manager asked for the police to write up trespass notice for every one of us. Even for another brother sleeping in the car while we went to Best Buy store. The police told us they were just doing their job and we should go seek some legal advice for Best Buy's action. Now, my whole family were humiliated and we're all depressed.

We're customer not criminals or thieves. The way the Best Buy manager treated our family was so violating our civil rights and racist for we are Vietnamese. We went to their store to buy the product not to steal it and we're paying for it! Even the police agreed with me that it does not make any sense for us to get the trespass and the Best Buy manager used his corporation's power to go against us, Vietnamese people.

The reasons for trespass written: disorderly conduct or caused a disturbance. I'm seeking for legal advice from law firms who were willing to pay for legal expenses to sue that Best Buy store and their manager. We later went to a different store and buy 4 ipad all together. We have the receipt with 4 ipad on one transaction. It showing that the manager at Best Buy Bellevue is racist, violated our rights and wrongfully practiced business. We're seeking to dispute the trespass notice and contact media, local news. This won't be looking good for Best Buy and their stock holder. If customers no longer shop at Best Buy, soon it will become a second "Circuit City".

This was clearly a manufacturing defect from a pinch point behind the Bezel. The crack did not start anywhere on the visible part of the screen. I have had similar manufacturing defects in products that my company builds, where the screen is cracked in transit due to the pinch point. I told the manager that I was not leaving until we received a replacement LCD or our money back. I had to strongly insist on talking to the General Manager and told the manager that I would call the police and get a complaint written up if we did not get our money back or a replacement LCD at which point he found the General Manager En-Tan ***, who gave me the song and dance that the manager did.

Although Mr. *** was much more apologetic in his approach, after several minutes he said that he would give my father-in-law a replacement LCD. This was after being in the store at the customer service desk for almost an hour. I am deeply saddened by the type of customer service I have received at Best Buy and will cease to do business with them.

That would add up to $325.00 just to see what was wrong and paying for the protection they lied about. They told me that because the virus protection is not 100% effective that they would not do it for free. The virus protection could be 2% effective or 5% or 20%, who knows, and the fact that the whole time they were selling me the computer and begging me to buy the extra's, they never told m that it might not protect my computer. It also seems funny that I have never got a virus until I installed their virus protection. They were smart a **, sarcastic and rude. They could have a virus right on the virus protection software. I run my own business and all my information was on it. The extras are worthless and they lied through their teeth.

Now I will have to get the virus taken off by someone else and hope I can save the information that was on it. List of customers were on the computer and all my templates, work that took me years to complete. I will lose thousands of dollars if they cannot retrieve the information, not counting the money I am loosing right now from not being able to use my information to sell more merchandise. Best Buy is a rip off and should be sued.

We don't have a lot of money to spend on computers and we bought this to use for my wife's school and she is starting school and we don't have a computer. I can not even begin to express and discuss with this situation. We have to go to the school to use their computers until we get our new laptop back from the shop. Thanks Toshiba.

We are having to drive to the school to use their computers until we get our new computer out of the shop.

My son and I had done our research and knew exactly what we wanted. We arrived at the store at 8am sharp. (1) Upon arrival, we were stunned to find out that we would not be allowed to purchase the laptop that we had decided upon. Instead we were told take a metal seat in an audience type of arrangement. We were then given a Geek Squad folder to fill out, describing what we were wanting to purchase. We then were asked to take a seat and wait approximately 40 minutes (for our name to be called).

Then a sales rep is assigned to you, you go into the computer section and show the associate what you want to purchase. (2) Then you are guided to the Geek Squad line and stand in line for another 40 minutes. For absolutely no purpose whatsoever. This is the line to scare people into purchasing the in-home installation package. In other words, if you did not need the Geek Squad, you didn't need the line. (3) After inching our way to the head of the line, we were then directed to another line that wrapped around the the store to the Customer Service Desk.

While waiting in this 3rd line, an associate came by, picked up the form you had filled out in the beginning, and proceeded to wonder around looking for the unit in question (of course we stood motionless in line for another 45 minutes). When we finally got to the front of the line, the associate behind the counter began to look for unit in the pile behind the counter and low and behold, the unit that we had picked out and waited for had been given to someone else. It's because they only use the model # and our unit had been given to someone else.

On the good side, we had originally wanted the green color, but they were out, according to the sales associate. So we settled for the blue one. After waiting an hour, we were not going home empty handed. Lo and behold, the associate smiled and said "sorry" all of the blue ones have been sold, but we do have the green one here! What a fiasco! While we were happy that we had acquired the original one we had wanted, we also realized that they had not only screwed up our order after 2.5 hrs of waiting. We now knew that we were getting someone else's selection.

Again I repeat. Do not shop at Best Buy in Hickory, NC during the tax free weekend, you will regret it!

This means that they sold me a brand new camera with a broken memory reader. When I received the camera back from "repair", the camera would not turn on. I charged the battery and still it would not turn on. When I took it back to Best Buy, they told me that it was a faulty battery and that the best they could do was to give me a used floor model battery, otherwise, I would have to pay for a new one.

In early May 2010, the fridge was not cooling. We made an appointment with the Geek Squad to get it fixed. We asked the repairman if he could fix it and he said it just needed a new sensor in the fridge side, but he would have to order the part. Two weeks later, the part came in and a different repairman came out to put in the part, but he put it in the freezer side. When we asked why, he told us that's were it was supposed to go. Three weeks later, the fridge side stopped cooling again. We contacted the Geek Squad again and got an appointment a week later.

A different repairman came and told us the sensor in the fridge side needed to be replaced. He ordered the part and we waited again. When the part arrived, we waited patiently for our appointment. The repairman came out and appeared to put a sensor in the fridge side. That was on 7/21. On 7/25, the fridge side stopped cooling again. A repairman came out on 7/26 and stated that the sensor was bad on the fridge side, the same part they had replaced not a week earlier. He told us that either the part was bad or maybe the other guy took out the part, set it next to the new one, and put the old one back in the fridge by mistake. He said he would order new parts and scheduled an appointment for 7/30.

The repairman did not show up in the morning. We contacted him and he said the parts did not come in so our appointment had been canceled. He was surprised no one called us. We called a supervisor who told us that those parts are not going to be available until after August 20. He doesn't think he can help us though, so he wanted to refund our money and let us contact someone else. In other words, go away. We have consistently asked repairmen if they recommended that we try to fix the fridge. They have all indicated it was an easy fix. So, we have gone without a fridge for almost 3 months, have wasted countless hours waiting for repairman, and no one even has the guts to apologize for their mistakes.

I then asked for the store manager. She stated the store manger was not in the store. I then said I would like to speak to anyone over her. She then walked away and pulled her cell phone from her back pocket and started texting and having a good time. After about 30 minutes, she walked back by me. I asked did you get a manager as she kept walking. She said I told so and so. At that time I let her know Joe ** is not the customer. I am.

After another 5 minutes, Don comes out and states he is the acting manager on duty. This whole time that I was waiting, my father is on the phone. Don informs us that my father can go to his local Best Buy with his credit card and id then will verify it and call my Best Buy. Then they would let me pick it up. My father then goes to the store. They called and were treated just as bad as I was. My local Best Buy store still refused to let me pick up my son's birthday present. I will never go to Best Buy for anything at all. I will let everyone I know about my experience and I am sure my father will do the same thing. My father canceled the order and went to Office Max in Corpus Christi, TX. I then went to my local store and picked it up. Best Buy needs to remember they are not the only store to go and they will go out of business as other stores have.

It spent plenty of time there, then they sent it out twice. At the time I understood that it was being sent back to Toshiba, but I later found out that it was going to yet another Geek Squad somewhere in Tennessee. I won't go into all the gory details about how many times I wasn't called when it was supposedly fixed. Or how many times I had to return it to the geeks, because it still wasn't working. I will say that by the fourth month, I was at the end of my rope. I asked for a new laptop. I had purchased the "Black Tie" special which covered everything for an extra $229. I had a guarantee.

I spoke to the manager who stared expressionless as I poured out my story, and demanded a new laptop. After waiting for 45 minutes while she was taught how to navigate the archived history of repairs on my machine, she informed me that I did not have the required number of qualified repairs to expect a new laptop. She said, "You must have four hardware repairs, and it has to be the same piece of hardware that is repaired or replaced four times." I was absolutely speechless, my only thought was that I would have a better chance of walking on the moon! By now I was so angry I could not speak.

So now I have a mission. I want everyone who loves Best Buy, to a least be aware of the total joke their 'Black Tie' program is. Also, they may have one or two people per store who actually know how to really repair computers, they send them off to never never land and you won't see it for a month or more! Thank goodness I have my reliable Gateway to keep me occupied while Best Buy practices Repair 101 with a new laptop!

Oh, I finally got it back again, and two hours after I picked it up, I have a "display error". Thanks Best Buy for nothing! The day I walk on the moon is the day I will buy anything else at any of your stores! Too bad, you had a great customer in me, and my techie addictive husband!

After several failed tries, from different angles and applied force, I told him to just leave it at the store. I would be back to pick it up later that day with a larger vehicle. When I returned, the box was brought out to my vehicle where another associate placed it in the back for me. From there, I drove straight to my new home where my father and I personally removed the box from my car and placed it in the closet. It was placed in the closet to prevent theft and ensure safety. I know nothing hit the box while in the closet because there is nothing inside not even shelving is installed, so 100% empty.

On July 16, 2010, I was finally ready to hang the TV. So my father, brother, and I opened the box for the first time. Rather than attempt to lift the 50 inch TV set out of the carton, we decided that carefully cutting it from the back side would be the safer approach. We then proceeded to remove the dust cover over the top of it and as soon as the TV was visible, we all noticed the cracks that covered the screen. I immediately called the store to inform them that the new TV I bought was sold to me broken. I knew that this was in no way due to me being negligent and had no hesitations in reporting the problem to Best Buy assuming this would be handled in a professional manner, the right way. They told me to bring the set in the next day and they would look at it.

After I got off work the following day, my father met me at the store with the set. The store manager, Christopher **** took the box to the back of the store where he opened and examined it. When he came back out, he told me that there was nothing he could do for me! I was shocked. He said, "Well, how can I believe that you didn't drop it and are trying to get a new one for free?" Now, normally, I wouldn't be so surprised. In my line of work, I see people lie nonstop to get what they want but I was standing there in my uniform being accused of fraud! I pointed out to him that if it were dropped there would be damage to the surrounding frame and or box which there wasn't.

Furthermore, I was a traffic crash investigator for several years and have gone through many hours of training to determine the start point, source, and different types of glass shattering. I showed him that the trauma that caused the cracks were from the interior glass not the exterior, once again proving that the cracks were not caused by blunt force drop. The cracks were most likely caused by the set itself being twisted, torqued, or racked. I think it's safe to say that box was handled numerous times by a number of people prior to myself and I guarantee none handled the box as delicate as I.

He then stated, "Well, you are out of the 30-day return policy, normally people look at the set when they get home." To which I replied, "Do you mean to tell me that 5 days ago when it was still broke and within 30 days if I had brought it in, you would exchange it?" The answer I was given was, "No, because I don't know how it happened." My response, "That makes two of us!" He then offered me 10% off the purchase of another TV set! I'm sorry, but 10% is pales in comparison to the $900 I had already spent on what can now only be described as a large paper weight! I told him there is no way I can accept that, and asked to speak to a higher supervisor. He then provided me with the number to the corporate office and rudely walked away from me while I was talking.

Appalled with his blatant disrespect not only for me as a customer looking for assistance but also as an officer in uniform, I left the store and called the corporate office. They informed me that they would have someone come to my home and look at the set to try and fix it. The next day I stayed home between 12 - 5 all day to wait for the service worker. He arrived and was very polite while telling me that he could repair the set for $958 at my expense since the extended warranty does not cover physical damage which is more than what I paid for the original TV. Needless to say, I didn't tell him to go ahead and order the parts to repair it.

Since then, I have been doing a little investigation on the matter and have found that this seems to be an ongoing trend with the Best Buy Company. If you simply Google search "Best Buy broken TV", "Best Buy damaged TV", "Best Buy cracked TV", etcetera, you'll find plenty of stories painfully similar to mine. However, I've used my knowledge and respect for justice, to pursue the issue more. I've contacted Samsung directly, numerous TV technicians, and many other distributors asking this one simple question, "How does the internal glass of a plasma TV break without cracking the exterior glass?" The most common answer, "The set was twisted or laid flat.

"Oddly enough, this describes the conditions that were present while the Best Buy team attempted to assist me with packing a 50-inch box into a 48-inch back seat of my patrol car! I also possess video evidence of the above mentioned persons loading similar TVs into vehicles in all sorts of improper ways! Standing them on end, forcefully stuffing them in, rocking and shaking the units, some even laying the set flats which is an absolute no-no when it comes to thin plasma TV glass! I hope this matter can be taken care of the appropriate and honest way to avoid any further pursuit of action.

I get a call on the 17th saying that they will not be able to deliver it as it is not in stock in their warehouse. Yes, I was very upset as I rushed to get this cabinet installed the day before. They reschedule for July 16th, yes, a whole month later! I accept and wait for the delivery call. On the 15th they call to confirm delivery between 12 and 2 pm. I was very happy. But then I wake up to a message saying, they will not be able to deliver as it is not in stock. I was fuming. I call their 800 number and the woman was very nice. She calls the warehouse and they say that the refrigerator is in their warehouse but they can not deliver it until the 23rd, a week later.

Why? I have no clue. She said, they "promised" it would be on their truck then. I explained my frustrations to the customer service rep who states that upon delivery she will refund the delivery charge. Ok, I give them another chance. I also arrange to have my old fridge picked up on the 24th so that I will get a state rebate.

Well, yesterday, the 22nd, I received a confirmation call. The fridge will be delivered between 11:30 and 1:30 pm. Then, you guessed it, another call comes in later saying it is not in stock. I explain to the caller my previous conversations with Best Buy and she said that they must have been lying as they do not have the model I ordered.

I said they should have had one in their warehouse since May with my name on it. She said, they don't do that. I told her to cancel my order. She transferred me and I cancelled. Today, the 23rd, I went to Sears and they priced matched Best Buy and also gave me an additional discount. And the good news is, they do have the refrigerator in stock and it will be delivered this Sunday, the 25th. I will never shop at Best Buy again. I feel they lied to me numerous times and should have delivered my refrigerator a long time ago.

I was so furious. I called and spoke to a supervisor who kept apologizing but saying it must've been a manufacturing problem. I told him we spend way too much money there each month and don't appreciate being lied to or sold a refurbished/used phone. The first thing he insisted on was that they don't sell refurbished products. But I assured him the phone was not new like the sales associate made it out to be. If I would've known, I would've never made the purchase. I will never do business at this store again. But I can't even imagine what would've happened if a teenager or small child would've gotten into this content. They dropped the ball and need to take responsibility.

Once home, I discovered this same notice on my own computer. I phoned the tech office of Best Buy and was told what was on the computer was only a trial version and that there was nothing more to do other than purchase the software for a permanent install. When I phoned the store customer service, I was told the same thing and that if I was not satisfied with that resolution, then I could return the computer without paying the restock fee. This was also not a satisfying resolution.

Further contact had the store manager contact me and offer to supply me with the correct software at half price for the inconvenience. I took him up on this offer just today (I had to wait almost one full week for the initial contact, and then was told by this manager that he was officially still on vacation and we could meet to resolve all the following week which was today. ) This day, this man was not in the store due to illness and I was referred to his Assistant Manager. The Assistant Manager seemed to be informed about the situation but also seemed annoyed that he had to deal with it.

With that, when I tried to ask questions and ask for the software options, he informed me that the general manager "is only a manager and is not really informed about the software." He continued to insist that all I needed was the product key, selected one for me (without acknowledging my requests to see all the options inclusive of a disc version of the software for downloading).

At this point he opened the package and began to 'explain' how it worked opening the trial version on my computer to 'show me how to install' only to discover himself that he could not install without a connection to the internet. If he had read the instructions on the key card, he would have known this as it is written clearly in the instructions.

Again, his resolution, "this is what you need, take it home and follow the directions on the card to activate the Microsoft Office." Once back at my hotel, I discovered that I had been sold a key card for Microsoft Office 2010, and 2007 is installed on the computer and the key that I need is for 2007. Once again the calls to the tech squad, "uninstall the 2007, and download the 2010 and then your key will work", another call to the customer service desk and after specifically asking for the same assistant manager who was unavailable, I was told the same by the c.s. representative, "all you can do is download the 2010 and then use the key".

I am not easily annoyed over such things. Normally I am the type who 'turns the TV off' when I do not like what the programmers offer. The same with a business that displeases me, but right now, I am over $600 invested in software and tools that I can not currently use. I attempted to download the 2010 version, but as I only have access to Wifi at this time, the download after more than 8 hours failed to complete, and the result is I am annoyed enough at 1:40 am, awakened by my computer light flashing on and off to advise me the download (that I fell asleep while waiting to complete) had actually not completed and all the time and effort is wasted.

Now, I am left to simply take the original offer of returning the computer but I may still be out the additional $65 for the product key that is worthless to me. Poor information upon initial purchase, and even worse on the resolution have cost me 2 trips to a store (fuel and auto usage expenses), many hours of my time (which I get paid $45 per hour for normally) and priceless frustration, and disgust with the problem as a whole are more costs so far. I do not recommend this particular store at any time. I am a small business owner and had been buying many of my office tools at Best Buy but previously on 2 other states. I have no confidence in this particular location and depending on the resolution (if I receive one) from the district office, I may no longer choose to shop at Best Buy at all.

By June 1st, our new computer started to have problems. When we would turn the computer on, all it would do is go to a black screen. We took the computer back to Best Buy. The Geek Squad told us that our hard drive was bad, and that it would cost us $100 to take our files off the computer. We told them no and brought the computer home to think about spending $100 to have a few files taken off of it for us.

We were debating through the month of June on what we were going to do about the computer. We decided to take the loss of the files. We did not have much on the computer since we only had it for a short time. We returned the computer to Best Buy on 07/02/2010. We wanted the Geek Squad to fix the computer and replace the hard drive. We were told that the computer was still doing the same thing as it did before. We told them to go ahead and fix it. Two hours later, we get a phone call from Best Buy. We were told that the serial numbers did not match on the hard drive and that we must have switched them. The hard drive that was in it was from 2008 and there is nothing that Best Buy can do for us. What angers us the most is, why didn't they tell us this when we brought it in June? And how could it do the same thing in July if it was a different hard drive? Best Buy would not listen to us.

My husband and I were furious. The acting manager told us that it was not possible that Best Buy sold us a computer with different parts or changed the parts on us. Where is their proof? How can they say that when they had our computer three times? Also, unfortunately, we bought a computer right off the shelf that had already been opened. How do we know what we were sold?

The reason for writing this letter is because we will not stop trying to get our computer fixed, replaced, or even get a refund. Best Buy automatically blamed us for switching computer parts instead of admitting that our computer had been in there hands three times, and it was possible that we were sold a computer that was already tampered with since we bought the floor display model.

After speaking to a few other people, we are finding out that this occurs quite often. Our friends have been given the same excuse. You have tampered with your product, and so nothing can be done about it. So now, we are at a loss of $389.09. Because of this issue, I had to borrow a computer from a friend. It has caused a hardship and inconvenience on my business that is run from my website. We are speaking out because we were wrongfully sold a computer that did not have all the original parts, and we cannot have the computer fixed unless we pay for the parts and repairs. We should not have to pay for anything.

If Best Buy does not help us to get our computer fixed with no additional charges, we will be contacting Consumer Affairs as well as the Better Business Bureau to file a complaint. Because of the stress that Best Buy has put us through, we will no longer shop at Best Buy and we will be canceling our Best Buy credit card. Please read the facts that I have stated in this letter and contact us as soon as possible about what can be done with the computer. I would appreciate the help, since Best Buy in Bourbonnais did nothing but accuse us of wrongful doing.

We were told they would have to send it off and it would be back in a week. The phone was dropped off on June 16th. My daughter called a week later and found out the phone was still sitting at the store. She has made numerous calls and finally gave up (she is 18) and asked me to help. I called on July 8th and they have no clue. I asked for the store manager and was told he would call me. I called for the store manager 2 additional times and got no response.

It is now July 17th and we still got no phone. I tried to call corporate but got the runaround from number to number. Agent Skyler told me that they have 30 days from the time the repair center received the phone, and they don’t count the week they let the phone sit in the store. I need help to get the repaired phone back and my debit credited back for the insurance premiums at a minimum because it is clearly a scam. If Best Buy told the truth when selling this insurance, no one will ever buy it. So, it is clear that their employees have to lie. They also should be immediately stopped from selling this insurance. We are paying insurance on a phone we don’t have and paying for a service to Sprint for limited service because we are using one of our old phones. It is a clear fraud from Best Buy.

Saturday afternoon, we finally opened the window unit up to find it was used. There were parts missing, a dent in the top of the unit which prevented the vent from being opened and scratches on the bottom where it was obviously slid into a window and it was also dirty. Now, like a lot of city people we don't have a car, not much of a need for one so we looked up where the closest Futureshop was and then verified online that we could exchange or return an item at any store.

We took the window unit to the Futureshop in North York and were helped by an associate called Ali at service and returns. We told him we would like to exchange (not return) this unit. Ali took one look at the box (which we taped for transport) and asked if we had opened it. We replied that yes we had opened it to install it and had found it in this condition and would like a unit that was brand new (like we paid for). He excused himself (with our receipt) and we waited about 10 minutes for his return. He handed us back our receipt and said he checked and all units come in factory fresh condition so he can't help us because there is no way we got the unit in this shape. Excuse me!

We re-stated that this was how we had received the unit and that all we wanted was what we paid for. His response was there was nothing he could do and told us to take it to the original store of purchase and maybe they would know what happened. When my husband asked why we would have to go to another store when it was clearly stated that we could exchange or return to any Futureshop, he simply said go to store #67. He would not answer anything and other then stating over again that we couldn't possibly have received the unit as it was go to store #67. Well we were ******! Off into a cab and back down to Yonge St to the original store.

Now we decided after 60 bucks in cab fare and being treated like crap that we no longer wanted to exchange but return the unit (we even decided if we got the same treatment at the other store that we would return both units and be done with Futureshop). We walked into Futureshop downtown and were helped within a few minutes by Shaun and Raoul they were very understanding and offered to exchange the unit and pay for our service plan. After telling them that we wanted to just return it as we were not happy, they returned our unit with no problem and told us that we should have been able to do exactly that at the other store in the first place. They then gave us the name of their manager and pointed him out to us so that we could tell him what happened.

The managers name is Dave and he took the time to listen to our complaint (which wasn't even about his store) and said he would talk to the manager of the previous store we were at. So as much as we aren't Futureshop fans (only time we have bought anything there in about 10 years, lol go figure) at least the store downtown made a concerted effort to correct the rude and uncooperative behavior of Ali at the North York store. I still recommend staying away from Futureshop since overall it is still a questionable chain in regards to how they treat their customers.

Zero problems with this exchange. Took all of 10 minutes of my time, great experience. I haven't had a problem with the camera again until this year. I took it back to best buy in San Bernardino to get fixed because the screen was not working and neither was the lens. I explained to the associate that I had a replacement agreement and had exchanged the camera before, but he stated that was not Best Buy's police and that it had to be sent out for repair before any exchange would be made.

They sent it out (4/3/10) and I got it back (repaired) just in time for my college graduation and it broke again shortly after. I took it in for repair to Best Buy in Orange on 6/7 explaining again that this camera should've just been exchanged already but again they said it had to be sent out. When I picked up the camera I did not have my battery with me as I picked up on my way home from work so we couldn't test it.

When I took the camera out with me one night shortly after it still was not working. I took it back to best buy in Orange again and explained I wanted a replacement. The same associate told me it had to be repaired three times and still malfunction in order for me to receive a replacement. I protested, telling him that we had purchased a replacement agreement and the item should've been replaced already and this had caused major inconveniences for me. He said I was misinformed about the warranty I had and there was nothing he could do but send it out again. He told me that if it came back broken again that I would be given a replacement camera.

So without choice I sent the camera out for repair with the battery fully charged so they could make sure it wasn't the battery that was the problem. So when I went into the store today (7/9/10) to pick up my camera an associate found my camera and handed me the paperwork to sign for it. Before I signed anything I tested the camera and it was still not working. I told the associate that I wanted my replacement since this was the third time that it had gone out for repair and it was still broken. The associate told me he couldn't do that since there were no notes showing what the repair company had did.

Another associate began to help the one trying to help me. Informed me that when I upgraded my camera back in 2007 the associate at Best Buy San Bernardino did not transfer my warranty to the new camera. I stated that wasn't my problem and the camera was still broken after being sent out for repair three times. The associate said he had to update the warranty information and then send the camera out again because the company had sent it back stating the model of the camera did not match the warranty model and since no repairs had been done to the camera I could not get a replacement.

I questioned how my camera was fixed when it was sent out from Best Buy in San Bernardino if the warranty didn't match and he stated he didn't know, it must've slipped their attention that the model and serial numbers didn't match. First of all, how does my camera go out for repair three times before someone notices it's the wrong model and serial number to match my warranty? That's horrible work on the behalf of Best Buy's employees. It would appear that none of the employees pay attention to what they are handling or the paper work that is sent back form the repair facility. Secondly, if that was the problem from the beginning how was my camera temporarily repaired the first time it was sent out from San Bernardino in April? Third, I was told that if it came back not working this third time that I would get a new camera. No problems.

Because of the repairs (or apparently lack there of that none of Best Buy's associates have bothered to pay attention to), I didn't have my camera when I went to Hawaii for a week, for my Grandparents 25th wedding anniversary, and other small events that validate why I bought a small camera in the first place. I have unwillingly honored my end of the bargain of sending out this unit for repair three times,and all three times the service was not upheld. The camera is still broken. It's time for best buy to honor their end of the bargain. I expect a replacement camera like I was told I was going to get not only from the Warranty I was told I had bought but from the last associate who assured me I would get a replacement after the third send out if it was still broken.

I then called Mr. *** and told him of the problem. He sent an email to the store requesting they help me with my service problem and sent me a copy of that email. I returned to the store, asked for assistance & was met by a person by the name of Judy. When I asked her if she had checked her email in reference to getting me help, she informed me that she had not received any email from Mr. *** and when I asked her if she would check her email again, she said something to the effect, "No! I will not check my email. I check it ever 1/2 hour & that is enough!"" When I asked her if I could talk to her supervisor, she said something to the effect, "I am the supervisor and if you want anything done you will go through me!" When I asked for her last name she said something to the effect, "I don't have to give you my last name!"

I, then, returned to my office, called Mr. ***, twice with no return call. I then emailed him. No response. I then called and emailed Best Buy's customer service at 1-888- where I talked to a Ralisha. She told me there was no service obligation on the part of Best Buy no matter what Mr. *** said and if I wanted to discuss it further I would have to call corporate at 1-612- which I did and got a recording saying call back during normal business hours. (This was at about 9:30 AM on Sat. 7/10/2010.) I would think if there was a store open in my area that it would be "normal business hours."

I bought these netbooks with the express assurances that I could get local Best Buy service if something was to go wrong in the first year. I am giving these machines away as part of sales promotion. I deal with customers over a very large sales area (NE,IA,KS,MO,SD & CO). Now, I find that I can't assure my customers that they can simply take those machines to their local Best Buy store if they have a problem. My credibility will be shot if this kind of problem persists. I want results. I purchased these with a credit card. I paid the credit card off so I don't know how much leverage I have there. I will talk to an attorney but I don't want to spend my money fixing their (Best Buy's) problem.

The Best Buy lemon policy states that they will replace the item with an equivalent model of similar specifications and if they cannot, they will refund you with the current market price not to exceed your purchase price. Well, only one KitchenAid totally equivalent model retailing at $200 less than the retail price of my original fridge has become available, so I called to start the replacement. Well, what I end up being told by Kelly, the operations manager, is that because I paid less when I bought my fridge and got a good deal, she cannot replace it but can only refund my original purchase price which sounds fair.

But this is what resulted from this happening: I got refunded my excellent price I paid of $1800, but I have to add $800 to replace my fridge with a totally equivalent product priced $200 less than the retail price of mine when I bought it. So essentially, I am having my good deal ripped away from me because the item was defective.

I contacted Joe at customer relations and he contacted Kelly to see if anything could be done to evenly replace my declared defective fridge with this only model that could possibly replace it. Kelly told him she would not and he relayed that to me and said "sorry, she will only give you your $1800 back and will not replace it with the equivalent model because you got a great deal when you bought yours". All I want is the equivalent fridge that works and there is one available, but she chose not to do this because I got a good deal the first time. This is poor execution of a policy put in place to protect the consumer from defective products. I understand that refunding my purchase price seems fair but I cannot acquire the same fridge for that price as she won't give me the same deal on a fridge that is actually $200 less retail than the one I bought 9 months ago. Shame on you Best Buy.

So I call today and ask if they have a replacement there already so I didn't have to run everywhere to get one. And the manager, a different person from the one I previously spoke with, told me they couldn't do anything for me since it's been over 30 days. It was very upsetting for me to hear this since I was told to bring it in at my convenience and that there was no rush.

Ha! Yeah, now I know why. Best Buy doesn't treat their customers fairly. This will only destroy their name and eventually bring them to bankruptcy! You can't have a business without consumers. So I have a TV that was opened with damages and I can't return it because it's been 3 days over 30 days. I have a TV, that I'm still paying for on a Best Buy credit card, that is damaged when I opened it.

The supervisor claims that his system only shows two qualified repairs. The technician had warned me earlier that this is a trick that Best Buy is currently playing to avoid legitimate replacement claims. We are at risk of fire and keep getting shocked with extreme heat every time our hands touch the outside or inside surface of the refrigerator. They will not even get the fan which is needed to replace it in time. Very rude supervisor (Carlos **) and extremely poor customer service. Best Buy is now the 'Worst Buy' in our books and we hope to warn others of the game they are playing with consumers to avoid standing behind their warranty.

Since this is my husband's TV exclusively, and knowing that he would be without it for a while, I asked about a replacement TV and was told that since I had not purchased the "Platinum" warranty, no secondary TV would be provided. However, just for me, they would make an exception and let me purchase another set for home viewing and then return it when my set was repaired! After talking with my husband, he decided to do without a TV until this one comes back. I therefore took the TV to Best Buy and asked to talk to the young woman who spoke to me on the phone.

She came over and then immediately referred me to the Geek Squad. I stepped over to that line, was greeted with a pager and was told it would be about 45 minutes before I could be taken care of. People came and went to that window, but I still had to wait. He then called my pager, set up the TV and expected the problem to recur on command. The TV was turned on about 2:30 p.m. DST. He told me they would keep the TV for "observation" and see what happened.

Today, at 4:30 p.m. DST, this individual from the Geek Squad called me and said that the TV had been on for "2 days straight" and nothing happened. I told him "2 days" was impossible since he only had it since 2:30 yesterday. He kept saying but the sound is fine. I told him that was the problem - the sound goes out on various stations at various times of the day or evening, so even given the amount of time they've had the set, it wasn't unusual that nothing would happen.

Again, unfortunately, I mentioned that the agents from the company, upon my first call about this problem, told me to turn off the TV at the main switch (or unplug it), wait a while and then turn the TV back on and it should be fine. I also told him that now, in order to do this, it takes about 10 minutes to reboot, and he immediately jumped in and said, "That's your problem. Call your cable company." I told him, again, that this started before a cable box was attached to the TV, and I want someone to do something about this problem.

We then asked them to set it up for us including prepaid wireless. This was a big mistake as it took over 6 employees including the Geek employees to have it not working in two hours. They also seemed to have lots of dancing and organizing of Friday night drinks in between. In the end it took a 5 minute call to the phone operator to get it working.

I have to say this was a bad, bad, bad experience and the manager is really not a manager or he would have consider customer service first instead of complete ignorance to a family who at this point (5 hours later) had really had enough with such poor service. The manager did nothing apart from repeating what 3 employees had already told me. Gross negligence if you ask me.

Please beware if you shop in these stores. They are not what they look like and will be very disappointing. They ripped my family off by lying and thinking we like to spend our holidays waiting for them to organize their social lives and we now have a deficient product. I would not recommend Best Buys to anyone and I will be telling everyone I meet in America in the next 6 weeks and including all the people I know in Sydney Australia and yes you guessed it, I know a lot. I don't expect anything in return now as it's past that point. You cannot buy me. I expect the best in customer service. Lost 7 hours of my holiday in Miami until 9pm at night (daughter was sick with standing at a counter). No increased memory. Now have to spend more money to get it upgraded.

I then called customer service at Best Buy and the associate, Highland, said he would give me a prorated return on the warranty. I told him he should be paying me interest on the money that was taken under false presentation. I have another bad experience two years ago with Best Buy and said I would never purchase anything froj them again. I went to Best Buy because it was close and the weather was bad and they ripped me off again.

The last time I did business with them, I purchased infinity speakers and they switched them out with a ** speaker. When I addressed it with the manager, he told me they did me a favor because the other speakers didn't work in my truck. Best Buy is good at making money but when the customer needs something they are nonexistent. I will never purchase another thing from them. I will have to pay $300 for another iPod because I was misrepresented and did have back up insurance on the unit. I would have purchased insurance if I had known that the unit wasn't covered.

When I reached home, I powered on the netbook and played with it for about an hour. I left it on for about an hour while doing some chores and the netbook went to sleep mode after a few minutes. When I tried to use the netbook by pressing any keys and the power button, I was irritated to find that the netbook would not turn itself on again. Now everything about the "no return" and "final sale" scribbles on my receipt make sense. Futureshop has sold me a defective unit and made it "sure" that I won't be able to return it and that I would have to resort to their crappy product service plan to get my unit working again. At this point, I was fuming mad. I don't understand why a big company would allow their sales associates to resort to trickery to get rid of a defective unit.

On Monday (yesterday), I went to the Futureshop customer service counter in Bridgeport to demand a replacement or a full refund. Guess what, the customer representative first told me: "This unit was bought under 'no return' and 'final sale' condition". This further infuriated me so I demanded to see the sales manager or whoever is in charge to tell him/her directly that I paid for a non-defective unit, so I deserve to receive a non-defective unit. The acting manager tried to convince me to have the unit repaired since it has a PSP on it. Of course, that was completely unacceptable to me so I refused and insisted on a replacement or a full refund. After so much hassle and painful exchange of words, the acting manager decided to give me a full refund.

There are a couple of things from this experience that really discourages me from dealing with Futureshop again. First is the dishonest practice. I can't understand why Futureshop would allow its staff to resort to trickery to sell a defective unit. If ever I buy stuff from Futureshop again, I would never allow them to write "no return" or "final sale" on my receipt, because this will enable them to make it extremely painful for me to return the unit if after a day or two the unit turns out to be defective.

Second is the customer service experience. It was really horrible. They really make it feel like Futureshop is out to get me when I tried to return a defective unit. When their own technician has certified that the unit is defective, the manager should have immediately offered an apology and provided a refund or replacement instead of convincing me to have the unit repaired. Futureshop customers, beware!

Needless to say, I won't be coming back to Best Buy to shop again. Simply put, their return policy is nothing more than poor customer service in a time where many dealers are bending over backwards to please their patrons. I hope it was worth losing a customer over. Their lack of assistance in this matter is the second such incident I have experienced with them -I should have learned my lesson the first time. I have now. I have lost time and money to either ship the product to an authorized service center or travel to deliver it in person.

What a scam. Someone needs to stop them from ripping consumers off. I paid $2,000 for this boat anchor; 30 to 40% of the time you cannot get a picture. Their repair service took the TV from my house 3 times and told me they replaced multiple parts and still it won't work properly. Now it is completely dead. Best Buy said they will give me a discount to buy another TV. Fat chance. They will never get another dime from me.

So I called the 800 number, made an appointment for the repair and was told the parts would be sent directly to me. The day before the technician was due to arrive I called the 800 Geek Squad number to tell them I had not received the parts yet. They looked my account up in their computer, said they had a record of me calling but no record of parts ordered or a technician scheduled. The next day the technician assigned to do the repair called to confirm he was en route. I explained the situation and he said he was never informed of any changes.

OK. So now I haven't had a computer for two weeks and I'm back to square one. I was so upset with the 800 guys I decided to just take it directly to the store Geek Squad. When I dropped off the CPU I was advised that I should have them do a data retrieval in case the hard drive was damaged also--another $100. Two days later they called and told me they couldn't get all the data on a disc and I would have to purchase an external hard drive--another $85. So now all I have to do is hang in there, their estimated one to three weeks for repair. Three weeks came and went. I started calling weekly. The last two times there was no information available. I finally reached my limit and called and asked for the manager. I ended up getting "Dan", who wouldn't give me his last name even after I asked for it, whose title is Computer Department Head. I got all the usual runaround and told him I wanted to speak to someone that could help. He accessed my info on the computer and told me there was no new information available and "there is nothing we can do, it's out of our hands". I informed him I was going to contact anybody that would help me--Better Business Bureau, Call Channel 6--and then he accused me of threatening him.

So here I sit with an investment of $1785 and no computer for nine weeks and four days with no hope in sight. As you can guess I'll never buy another computer from Best Buy. I'm an old timer and I feel if you are not going to stand behind your service, you are worthless. Enough said.

I told him I did not drop it nor did I do any other physical damage to it. He refused to exchange it. I told Jason that maybe some other customer had it and returned it. Jason said no, that could not have happened. Now I have to pay for a broken TV that was in no way my fault. Buyer, beware when you shop at Best Buy. Check your merchandise before leaving the store. I lost $484.68 which is the retail cost of the LG TV including tax.

Other times, I talked to someone by the name of Jason; and same thing. He even asked me to send out an e-mail with my information, and I have more than twice. But no reply. I am so tired of calling, since a lot of time, the phone only rang; and no one would pick up the phone, and when they do, they just shut me up by asking for my information again. And that's all; I don't hear anything back.

I've asked for the manager, and they said that he is not there but to give my info again. And of course, again, nothing got done. I even went to the store and asked to talked to Danielle, and I waited for over an hour there waiting for her. She knew I was there, but she did not and no one seemed to care. When she finally talked to me, she made a couple of phone calls and again got my information; and still nothing. That was a couple of months ago.

Today, I called twice; and twice, I waited for over 30 minutes pushing option 3 to speak to someone. But nothing. Best Buy owes me $96.41 because I got 3 phones and I'm so tired to have to wait and to keep getting the run-around. And I'm sick and tired of messing with this. I know that $96 may not seem such to some people, but it does to me. And I don't think I'll ever buy any phone or anything else from them. They are so unprofessional and rude! And I will make sure to tell other people of my bad experience. I'm very disappointed with all this.

So I decided that if this was the case that I did not have to wait for my appointment, I would go in early, at 7 pm. However, I advised that young man to keep my 11:30 am appointment just in case I was not able to come in early. The next day, I went to work and decided that I would head over to Best Buy early because I was advised that I could the previous afternoon by a Best Buy employee. So I arrived at the store at 6:45 am, waited in the parking lot until the store opened at 7 am and was greeted by two gentlemen who escorted me over to the mobile area. One of the men then asked me if I had an appointment and I explained that I did but was advised when I called the mobile area the previous night that I could pick up my phone at 7 am. And the employee who I later discovered was Chad advised me that I could not pick up my phone until my appointment and asked me to leave. I then advised him that I was told by their employee that I could pick up the phone at 7 am and he just simply repeated that my appointment was at 11:30 am.

As it appeared, I was not dealing with a person that was interested in listening to me, I became frustrated and said, "This is **" and asked to speak to the store manager. Then Chad advised me that he was the store manager (even though the name tag advised that he was the mobile manager) and advised me that I cannot curse in his store and asked me to leave. I once again explained that I had been advised the previous day by an employee in the mobile department that I could come in at 7 am to pick up my phone. Chad, the store manager, repeated himself that I needed to leave, that my appointment was at 11:30 am. Then I asked Chad for his full name and advised me that Chad was his full name and to leave the store and to come back for my scheduled appointment. Chad spoke to me in a confrontational, indifferent tone and did not even offer an apology for the misinformation or express any type of empathy whatsoever, and made me feel like garbage.

I then tried to explained that my issue was that I was misled and that I already had an appointment to pick up the phone and that a phone was reserved for me, so that I would be receiving a phone either way and that there would have been no benefit to me coming in at 7 am if I already had an appointment unless I was advised that I could come in early. There was only one other customer in the store at the time by the way. My question is why would Best Buy open early at 7 am to sell a phone when the normal store hours are 10 am-10 pm if it were not to accommodate the anticipated heavy traffic for people planning to purchase the telephone? Why was I treated so poorly and there was absolutely no expression of empathy or even an apology?

The only thing that I am left to believe is that my skin color (black) played a role in the way that I was treated as Chad was white and almost seemed to have enjoyed being so dismissive. He treated another white customer respectfully. On Friday, I went to my local Best Buy store (Westbury, NY) to pick up my new EVO 4G that I reserved weeks ago and had been anxiously awaiting for months! I am so happy with this phone. I love it, love it, love it! This phone is hot, hot, hot! By far, the best electronic investment that I made in years and the price was unbelievable for the value of the equipment!

However, Friday was severely dampened by two issues: The length of time it took to activate the phone at Best Buy and the fact that I was advised the phone required a $10 4G add-on even though 4G is not yet available in NY. I had a scheduled appointment at Best Buy to pick up my new phone on Friday at 11:30 am and I arrived at 11:17 am, but it took from 11:30 am until 2:15 pm until I could leave the store with an activated EVO 4G because the phone was activated after about waiting 90 minutes because I called Sprint myself. But then Sprint advised that they could not apply the rebate to Best Buy so Best Buy called Sprint back to reverse the activation and then reactivated the phone with the Sprint rep so that Best buy could receive their rebate. This was all happening while and I was not even informed about was was going on. I was not informed until I became angry and demanded an explanation as to why I was waiting for so long. Matters were further complicated by the fact that Best Buy's servers crashed continuously and apparently, Sprint's activation system crashed as well.

On top of these issues were the fact that I only had a one hour lunch and had to be charged for vacation time for the extra one hour and 45 minutes that I went over my lunch time, did not have a chance/time to even stop for lunch and a Sprint rep was on site for time promising to issue service credits to some EVO buyers but not me which I find to be discriminatory. I have had phones activated in the past and it has never taken more than 15-20 minutes and Friday's experience was unbelievably bad and I was treated poorly by the Best Buy employee "Chad" who was obnoxious and the other employees seemed to not understand that I was away from my office unexpectedly. It would have been one thing had I taken the afternoon off because it would have been my choice and I probably would not have been as upset as I was but it is another thing that I was expecting the activation to take no longer than 20 minutes, and I was on company time which I eventually had to use my own time which was counted by my company as an unscheduled occurrence.

As a result, I am requesting the following: A substantial reimbursement be applied in good customer relations for the fact that I had to wait two hours and 45 minutes to activate my EVO 4G, the poor treatment by Best Buy staff, the vacation time that I lost and the apparent preferential treatment that the Sprint rep at the Best Buy store gave to some customers and not myself. I also do not believe that I should be charged an activation change. The EVO 4G is an astounding phone but I am not sure if it was worth the amount of frustration and poor treatment I suffered at the hands of Best Buy employees whom it was clear were not prepared to handle the volume of activations or how to manage frustrated customers. They simply did not keep me updated and only provided me with information after I literally begged for an update.

As a result of this experience, I will never buy another item at Best Buy in my life and I will be sure to tell everyone that will listen about my experience at Best Buy. I am demanding a sincere apology from Best Buy for the way that I was treated and compensation for my time and gas for traveling to the store for my extra trip for my futile attempt to pick up my phone.

Obviously, my white iPod was broken. It was brought to the store on 5/17/2010. Upon inspection of my clearly broken iPod, I was told by management staff to go pick a new replacement iPod in store. I did as instructed and returned to the customer service area where I was met by yet another manager who informed me that no, they would not swap it out, and no, I wouldn’t get it fixed today. In fact, they would send it to their service center so that it could be repaired. I agreed and the item was sent out.

About two days later, I received a call that my item had arrived at the store. Upon arrival, I immediately noticed the box said Refreshed by Best Buy and noted the item color was black. I understand that the replacement items, per the service plan, are allowed to be refurbished. The problem at this point was that I had a white Apple iPod and now I have a black one. I compared the experience to buying a black car and getting a green one as a replacement. If I wanted a green car, I would have bought a green car in the first place. So Jill, who is apparently the only management staff ever at Best Buy, reluctantly sent the iPod back to the service center to be replaced with a white unit.

This time the iPod was sent directly to my home. I opened this package, as I assumed that the Service Agreement had been fulfilled. After I’d opened the black box my newly refurbished iPod was contained in, I noted that the iPod had no Apple logos to be found. Now my $350 dollar iPod is a generic MP3 player. I’m sure you can understand that in buying an Apple product, you are paying big money for that brand name.

So, I called store 232 and asked to speak with Jill. She had just walked in and apparently was headed to a meeting. So I left my name and phone number for her to give me a call back. This was at 10AM. By 4PM, I’d still not received a call from Jill or anyone from the store. So, I called back assuming that her meeting was over, only to find that Jill was on lunch. Awesome! So I waited around for her call, which came at around 5:30PM.

Jill informed me that not only had the service plan had been fulfilled, but that she would no longer speak to me about his particular matter. In fact, she would only speak with my father, whose name the service plan is in. Apparently, Jill forgot that service plans are transferable, so I had my father sign it over to me. I found this pretty hilarious, as I’ve been dealing with her for the last 3 week and suddenly I’m no longer the customer. For all she knew, I used daddy’s card to purchase my iPod and I am the customer. The way she treated me over the phone was absolutely inexcusable and if this is a reflection of Best Buy’s customer service standards, then I will be glad to get this issue resolved and never return to Best Buy again.

Then, I went in store to give Best Buy store 232 one last chance to make this situation right. I waited for about 15 minutes at the customer service area for Jill to stroll over. Immediately, she has a bad attitude. I brought Apple’s warranty with me to show her the contents, as she apparently was not familiar. The PSP states The Plan is inclusive of the manufacturer’s warranty; it does not replace the manufacturer’s warranty, but provides certain additional benefits during the term of the manufacturer’s warranty. After the manufacturer’s warranty expires, this Plan continues to provide the manufacturers benefits as well as certain additional benefits. At this point, I haven’t seen the PSP, even meeting the manufacturer’s coverage, let alone adding certain additional benefits. Apple’s warranty states that the warranty applies only for the hardware product manufactured by or for Apple that can be identified by the Apple trademark, trade name, or logo annexed next to it (this warranty information can be found on Apple’s website).

All Jill could say was that the service plan had been fulfilled and that according to her and the GM, there was nothing left to talk about. I literally had to say, “Are you going to let me explain why I am here?” I have always kept my cool and kept my mouth shut and even let her be rude to me, but at this point, I have had enough.

Firstly, a manager should never escalate the situation by being rude. In all my recollection, I have never had another staff member at Best Buy treat me poorly. Jill is the exception to the rule. Not only would she not help me, but she refused to direct me to someone who could. When I asked for the name of the district manager, she told me to call 1-888-BEST-BUY. I did, and was informed that they didn’t have that information. As a member of Best Buy’s management team, it is her job to uphold the highest customer service, and I would assume to achieve some customer satisfaction. She has done neither.

Later, I was in contact with a corporate supervisor who I reached through the ever so helpful 1-800-BEST-BUY. Donner, who assigned me a case number, seemed willing to help, but was unable to make the individual store take a loss by replacing or refunding my purchase. He got in contact with the store manager, who was told to call me that day. Of course, he didn’t. So I called corporate back, and was met by yet another corporate supervisor. This person ever so politely told me that I should write the CEO or get a lawyer. Thanks again Best Buy for yet another example of your extremely effective customer service. I also filed a complaint with the BBB.

Who do I need to contact to get good customer service, Fry’s, Office Max, Office Depot, Wal-Mart, HH Greg, Staples, or Target? There are countless retailers who would gladly take my business and treat me well. I would like to be contacted by someone who has the capability to take care of this issue in a professional manner.

Why? I purchased a Canon Powershot Camera with a year manufacturer's warranty at Best Buy in March 09. In Sept 09, the camera started acting up and I sent it in to be repaired. It came back and wasn’t fully repaired, and I returned it in Oct, December and January and March for the same repair. Repeatedly, they would return the malfunctioning camera, which I would accept so I could take family photos, but the camera was not repaired. Then, when I accepted the malfunctioning camera once more so I could take family photos over Easter, they said they could no longer honor the warranty because it had expired, even though the camera was never fixed in the first, second or third place.

I’ll buy my Apple computer and accessories at Apple, not Best Buy. I’ll buy our CDs, DVDs, and etc. elsewhere. I was embarrassed by what they call customer service.

On Friday June 4, I received a call stating that there would be a service charge of over $400.00 to get the unit working again and to call the local Best Buy I brought it in to for details. Stunned at this news, I called the following day and spoke to the rep there. The excuse I was given for this charge was that I was somehow responsible for the unit no longer working.

They stated it was my fault due to moisture in the computer. I couldn't believe what I was hearing. There had been no spill on this computer. There had been no traumatic incident caused to this laptop. It was simply used on a daily basis, and I might add, lovingly packed up and put away in a case each and every night-- for the very purpose of preventing against any kind of damage to it. No matter how I tried to explain this to the representative (and subsequently his supervisor there), I was told it was "out of their hand" and there was nothing they could do about it. If I had any complaints or issues, I need to "take it up with Corporate." This then is what I am doing here. In addition to posting this here, I have written to the Corporate headquarters at Best Buy.

There is no excuse for this device to fail under a year. Even worse is when I actually have to bring it in for warranty repair and I am told the above. I notice that Best Buy aggressively tries to sell Protection Plans for the computers they sell, specifically for "accidental damage from handling, repairs from drops and spills." I see. So this is the angle. To deny warranty repair and then claim the user is somehow at fault? I repeat again there was no moisture occurrence with this unit. But wait, we have "moisture" on our fingers. Is this what they mean? Moisture from our fingers seeped into the unit? It is complete nonsense.

I am appealing to Best Buy to do the right thing in this matter and repair this computer under their warranty. Otherwise, I will have no other recourse than to post my story at sites like these and any other, to let the world know that Best Buy does not back up their products.

My model is PN42A450P1D. This TV has probably been used a total of 4 months since it is a vacation home. I don't mind paying a high price for a good product but this is absurd. Samsung needs to step up and put their big boy panties on and fix their problems. I would even pay for the labor, but they need to replace these defective parts. I would love for an attorney to get involved with a class action suit.

While in La Mesa on June 6, I attempted to return this item to the local Best Buy. The customer service rep didn't know if she was allowed to return it or not, so I was told to wait while she spoke with the store manager. She comes back 25 minutes later, and tells me that it is a consumable item, and therefore not returnable. I informed her I bought it merely 2 days earlier, and that it is defective, and asked to speak to the store manager. The store manager, Tim, took his sweet time to come talk to me. He advised me that he would not allow me to return the item, since I did not pay Best Buy to install it for me, and instead installed it myself.

I then asked to exchange it, since it is defective. I emphasized the fact that I was never told this was a consumable item or that I would not be allowed to return it. He again denied my request, saying I don't care, I am not going to allow you to return it, and told me to call 1-888-BESTBUY. I called, and they were closed. Normally, I would not take the time to make this complaint, but he had the worst attitude of anyone in customer service that I have ever encountered. I am extremely upset about this matter and will tomorrow call my credit card to dispute the charge. I will never do business with this Best Buy again! If an item is non-returnable, it should be marked as such on my receipt!

Due to current economic situations, I do not have a phone and depend on my computer for communication via SMS text; but due to its defective state, I'm unable to rely on that source. Also, as a result of the defective product, I am unable to back up files, including approximately $200 of music files.

Next, the water to the ice maker froze up. The Geek came out and replaced a part. Once again, the water froze up and the Geek came out and fixed. I called Best Buy and complained that this was a lemon. After four repair calls, this qualified as a lemon. I keep all repair receipts. They told me they had been out only twice. Since they changed repair companies, they did not have the Maytag logs ins. I informed them that I had all the repair receipts.

After a hassle, I finally got this refrigerator qualified as a lemon. Best Buy replaced it. We had to pick from Best Buy's choice of refrigerators. I did not like much there. But I did like another Samsung. You guessed it, I picked a Samsung. That's me. Fool me once, shame on you, fool me twice, shame on me. Well, my new model is RFG297AA. The ice maker froze up, a new part. Also, the dryer went out, so the ice freezes up under the pull-out drawer, new part.

Now the ice maker is totally frozen up and it needs a new ice maker. The ice is frozen up under the pull-out drawer once again. It needs a new mother board. This is the loudest and worst performing ice maker that I have ever had. When it drops ice, it will wake you up in the middle of the night. They had to replace the pull-out drawer because the plastic broke pulling it out when the ice freezes underneath it.

One word of advice with Best Buy. They need four work order numbers to call it a lemon. I have had to be home four times for four part installs but they only count as two work orders because all repairs were on the two work orders. Get a work order for each individual repair.

I waited to hear from the delivery people as they were supposed to call. After not a word, I called and talked with the salesperson, Michael, and he contacted the warehouse and stated that there was some confusion with the warehouse and installers. I was told that I would hear something on Monday. I continued to wait for some information and received none. So, on Friday, 5/21/2010, I called and talked to a manager, Jeremy who also stated that he would check out what happened to the microwave. He was given both my cell and home telephone and he was to call me back and I never heard from him.

I continued to be patient and got fed up with the runaround and went into the store on 5/24/2010 and talked to a manager. I think his name was Jerald. He checked out the situation and told me that the microwave was on the truck and would be delivered on 5/25/2010 and I would get a call later that day from the installer with a time span for delivery. I was also given a number to call 866-494-0215 if I didn't hear from them. I received none by 6:30 pm, so I called that number and was told that they did not schedule the installers.

At that point, I called the store and was put on hold and then asked for my telephone number to call me back. I then went into the store wanting my money back and canceled the order and was told by manager George that he could not give me a refund because the warehouse was closed and the only one that could give me a refund was Jeremy, manager of that department. I asked when would he be in and he said the next day, he thought about 1 pm. Best Buy would not refund my American Express card and a gift certificate I used to purchase a microwave, delivery fee, installation fee and extended warranty the same day I asked for a refund for a microwave I had not received. They had my money since 5/12/2010 and I requested a refund on 5/24/2010 for non-delivery of merchandise. I was refused a refund and was told I had to wait.

Unfortunately, after the two months that they had the laptop, I moved to a different state! They wanted me to come all the way back out there to pick it up, which is a little uncalled for in my opinion. After about two weeks, John advised me that they will send it out to me. Two weeks went by and it still didn't arrive. I then tried to get a hold of John again and for over a week, John wouldn't return my voicemail nor would he do anything about the situation which honestly was getting a little annoying. Well, I took the responsibility and called the store to find out what was going on about the gift card. After being on hold for 20 minutes, I was finally able to get a hold of Jose, the manager, of Geek Squad!

He told me that the gift card was sent out weeks ago and that he cannot help me. I asked him for a conformation number/tracking number, but he couldn't give me it. He said he couldn't give me it and that I would need to wait for it and he argued for some time about it! Well, I called the consumer relations and spoke with a supervisor who had called the store and got it for me from Jose. I was pretty impressed, until I found from the UPS site stating that the ship date was 5/14/2010, exact day in which I called! So again, Best Buy lied to me! So now after not having my laptop for 4 months, not including the time of the repair, I get a ring around and toyed with for months. Look, I don't know how much time I have in this world but I know I don't want to waste my time with a company that doesn't respect their customer and yes, this will be posted in several locations on the web.

My business will no longer use the company and I'll make sure till I'm blue in the face that any of my company's affiliates will not shop at Best Buy, more directly store #320 in North Riverside, Illinois. I'm not trying to be a jerk or anything, but lying is the one of the most dishonest thing I can think of and is the last thing I want to associate my business with! Honestly, I already contacted an attorney and if this issue isn't resolved in the next day or so, they will be hearing from them. I'm done waiting for Best Buy to do something. For the fact of the matter, I've been without a laptop for several months in which I use for business. The games and months of lost work and wasted time.

Verizon bill - no exception, $52.39

Both communication companies said that the clerks at Best Buy misled me and were famous for doing that considering the complaints they had received just like mine. I would have to get them to cover the costs of the two carriers. After dialing my local Best Buy 5 times before anyone would answer on the fifth call, they told me I signed the contract and I was responsible for the bill and they didn't care what I was told, that their salespeople don't make such promises. Since Circuit City and Comp USA folded, they think they are the only game in town and it shows. What a sorry company!

So I called Best Buy like 12 times since April 23rd. Best buy is giving me the run around. Every time they give me a service date, it is either cancelled or the rep comes and order a part and no one ever comes and fix it. I had two reps came in and ordered the same part and had no idea that the guy came in and ordered the same part. Best buy told me they can't replace the washer cause they need 3 separate service tickets from one service agency, but they gave my services out to 3 different providers so I couldn't really acquire 3 form one place. They told me to call GE and I called GE and they told me best buy should know who they gave their services out to and should replace the machine. Until now, I still have not had anyone come and fix and or replace the machine. I just got off the phone with Best Buy by the way and I had a service settled for today but the service agent said no one can come til Friday. I don't know why best buy offers warranty and service when they don't provide them and as a consumer that pays for this it is unfair. I have just been getting the run around since April.

I can't wash any on my clothes or my families. I had to pay out of pocket to go to the laundromat. I paid for the warranty and no one has come.

We have truly enjoyed this product up until 45 days ago when the system failed to turn on. Since that time, the Geek Squad has been to our house 4 times to diagnose and attempt to restore this product. Unfortunately, they were not successful. I was however impressed with the technicians. Each person was on time, professional and very courteous.

Yesterday, we received a call from the Best Buy stating they had decided to exchange the product rather than fix it. So, per their instructions, I loaded up the set and drove 20 miles to the nearest Best Buy. When I arrived, there was no record of the exchange number, causing the young man in customer service to make phone calls to determine the correct course of action. After several minutes, he returned to the counter and said, "I have some good news and some not so good news. I did clear it up and we will replace your TV, the not so good news is the person on the phone didn't tell you it takes 24 to 48 hours to get this information into the system, so we can't do anything until them", and he said I would need to bring my HDTV back at that time.

I suggested that rather than my hauling the TV back home again, it would be best for him to accept the TV now, since it was Best Buy's fault, I had arrived 24 to 48 hours too soon. He agreed and I left the unit with him. I then asked what the procedure was for replacing my HDTV. He explained that Best Buy would replace it with a comparable TV and the folks in the TV department could help me with that.

I went to the TV department, explained my situation, and ask what TV they would offer to replace my LG. I was shown the Toshiba 37E200U unit that sells for 599.99. This Best Buy store only carried three 37" LCD HDTV's and none of them with the quality and workmanship, I and others have found with companies like LG or Sony. I explained that I had purchased a $1,100 TV and questioned him, that he wanted to replace it with a $600 unit. I was told that the technology today is better than when I bought my unit, so the Toshiba actually had a better picture than my LG. I realize, most likely, an inexpensive no-name house brand LCD HDTV at Wal-Mart might have a better picture' today than any unit had 32 months ago, but what about the reliability, workmanship, customer satisfaction with that manufacturer? I bought, arguably, one of the top two 37" units available at the time. I spent the money to buy the best. Now this young man wanted to offer me a "replacement" unit that did not match those standards.

Purpose of my complaint to Best Buy: I have no interest in any HDTV with the reliability and customer satisfaction rating of Toshiba, which ranked 13th out of 16 in the most recent PC Magazine survey of more than 16,000 responders as to the reliability and service of the top 16 HDTV manufactures. Sony ranked 1st and LG was 2nd. Best Buy needs to provide me with a replacement that is far better than Toshiba. I would never buy one, I will never own one, and such an offer is insulting. I expect a replacement unit manufactured by a company with an overall customer satisfaction/reliability rating as high as LG. Units [they] sell such as Dynex, Toshiba, Insignia and Samsung are not acceptable. [They] only offer one such unit that is acceptable and that is the Sony Bravia model #KDL69EX600. It is currently on sale for $1,079.99 about the same price as my LG. This is the unit I would like to have in exchange. I requested that the conversation to start here, not with a $599.99 Toshiba.

Best Buy's company response. I received the company line from Best Buy that due to technology, the $599 Toshiba had better specs, so it is the model they will offer. Unfortunately specifications say nothing about quality, reliability or customer satisfaction. Specifications are just numbers. Analogy: I bought/owned a BMW, but Best Buy is now offering to replace it with a Chevy, just because the Chevy gets slightly better gas mileage, the Chevy has 2 more doors than the BMW, the Chevy included GPS navigation, while both have four tires, 2 seats, AM/FM/CD player and can go the same speed. Best Buy is right, the Chevy specifications are better than the BMW, but we both now it is an inferior product. I now will have to spend an additional $500.00 to get a product of the same quality as my original purchase from Best Buy. I am most disappointed with Best Buy and their 4 year inferior product replacement offer.

While we are very happy to finally have the use of our washer and dryer and pedestals, the aggravation and lack of communication between time of purchase on April 16th and time of delivery on May 4th, predominantly between Best Buy, their warehouse, and their delivery company, more than overshadowed our pleasure of having all of this finally over with (hopefully!). Thank you, again, for your consideration of our complaint.

On April 29, 2010, at approximately 9 pm, I received a call from Elsa in the Appliance department. She got a call from their delivery service and they still did not have the correct pedestals so they would not be delivering the next day. I insisted on speaking with a manager and got Linda this time, who promised delivery on Monday, May 3rd. On May 3, 2010, the delivery arrived at 5:30 pm with one correct pedestal and one incorrect pedestal. They left the correct one with the promise of returning on either May 4 or 5 with the other correct pedestal and to set up the washer & dryer. On May 4, 2010, I have attempted three calls to store manager Linda, who has not called me back.

In the interim, I have been in email communication with Best Buy's Corporate Customer Relations Department (Derek). We have exchanged no less than 16 emails starting on April 27th through today, May 4th. The latest report is that I now have to wait until May 10th for delivery of the second pedestal and, at this point, I would highly doubt that it will happen! I have to pay the first installment or will acquire late charges from their finance company, HSBC, but I still do not have use of what I'm paying for. This has been the worst purchasing experience of my life and I'm 60 years old.

I still don't have use of my appliances. I'm still waiting for setup and delivery and I'm still waiting for return phone calls. I will now be turning the matter over to you and will also attempt to bring this to the attention of Best Buy's corporate president. After all is said and done, I'm going on each and every blog I can find with this ridiculous experience.

Someone approached my sales person while we were waiting together for register to become available and told him he can not sell because someone purchased it on-line. When I replied it's not possible. He said someone called and placed on hold. When I confronted it's not possible either- said someone purchased it day before and coming to pick it up today. I'm familiar with BestBuy setup and I know it's not true because they have special area where they hold sold items. This iPad was sale-able.

So I asked for manager and manager (Anthony) came. So I asked him to scan that iPad to verify if it's available but his answer was: "I don't have to tell you nothing but to say I don't have iPads anymore". And that was it! So I went with my son to car and called BestBuy Consumer Affairs department at 888 and after 20 minutes was told: "Unfortunately, I wasn't able to get a hold of anyone at particular store and will make a note in system". That's not right at all. That's how crooks grow. That's how careless grows. I feel very been treated unfair now and I'm relieved my son is only 4 years old and I don't have to explain him what happened. I'm not a bad person but at this time I want that manager to be fired or something like that, so he won't make same thing to no one else ever again.

When the person I was with suggested to him that he was only trying to sell it with extras, because the way the salesman gets a bonus or extra commission, the salesman became nasty and said, “Do you want to see my computer, do you want to see my computer?” We left and 20 minutes later, I ordered it online. An hour later I checked my order and it said it was available for pick-up at the Woodbridge store. I went back to the store and it was waiting for me at customer service. I purchased it for $549.00.

Having to have your laptop shipped to a different state to get it fixed is not what I had in mind. I also think having to wait almost three weeks to get it back is not very good customer service. I am a student and not having my laptop fixed in a reasonable time is not what I had in mind. I would have never bought my laptop from Best Buy if I knew it would take three weeks and they would ship it to California when I live in Arizona. I will never buy anything from Best Buy again.

It was near the end of day for the installation department and my install would take 3-5 hours, so I brought my car back the next morning, Monday, April 19th. I was then informed that I would need to purchase another component for $80 and the installation for that would be another $30. I hesitantly left my car for the install, as time and money are not on my side. I tried reaching out to Best Buy as I felt bullied and hurried into the situation. Best Buy responded with a cookie cutter response that did not acknowledge their actions or my situation.

I have limited time and money and I feel like I was taken advantage of. I'm out $120 due to their employee misleading and misinforming me. I work too many hours to look for another product and their response was insulting to say the least.

Our TV's came from there, and I was considering getting my T-Bo there, but what happened today was unnecessary. I repeated that I only wanted her to help me with and it had nothing to do with paying the installation cost, and her comment was, "take it home and read the directions," and she walked away and left me standing there. Was that necessary? The damage was being treated like that, makes us wonder if we still want to shop there. I am taking this to St. Phillip's Sunday, because half our church comes there. It was wrong.

They placed me in the store in February but I was not there. They kept saying that I was but the time was 11:38pm and the store was not even open. I have not signed anything to authorize this.

I would like some help with this as they are refusing to do anything. I have made three appeals. They are ruining my credit score by putting unecessary charges and interest on my record.

Thank you for your time.

Probably the most offensive statement from the CS person was that I could not speak with the store manager as she was not in. I hate being blown off so rudely. I have a computer that now has no Vista OS. I was so angry that I did not even pick up the package at the CS desk. $127.45 represents my entire discretionary budget for the month. I do not know where to turn to receive satisfaction. Microsoft should be ashamed of themselves, and Best Buy should go the way of Circuit City.

On March 15 (or about), I called 1-800-BestBuy and spoke with a representative in the Repair Department. We scheduled a service call from a Geek Squad Repair Man. The repair was scheduled between 12 and 4 pm a few days later and I was to receive a call that morning telling me a more exact time of his arrival. The call came at around 8:15 that morning. At around 3 pm when the repairman had still not arrived, just to be on the safe side, I called the Repair line and asked to confirm with the repairman.

The representative on the line told me that the technician assigned to me was not answering his phone and also had a full voice mailbox. When the technician still did not arrive by 4 pm, I called back and was told to wait till 5 pm. I waited till 5 pm, but the repairman never showed up. I missed a half day of work and still had no TV. I called 1-800-BestBuy again, was told there was nothing they could do and we scheduled another appointment for the following week.

On March 22 (or about), I took off again from work. This time the repairman showed, but only after I called the repair line to tell them to contact him directly and confirm. When the repairman arrived, he looked at the TV for about 15 minutes and told me I needed a new circuit. He would have to order the part which would come in about a week. He offered me an appointment to replace the circuit on the next Saturday. He also gave me the direct number for the local repair line.

On March 25 (or about), I received a lengthy voice mail from a woman (Carrie?) at the local repair department. She told me the part would not arrive till April 8 and that I was scheduled to have my repair done on April 14 (at which point I would be on a business trip). She also said I had the option of getting a new TV although I would forfeit the remainder of my warranty. She left a number to call her. On March 26 (or about), I called the number that was left for me and spoke with Neville. He could not find a record of the transaction at first, but called me later to say he was still checking on the part and that he would call me back. He never did.

On March 29, I called the number above and learned that Neville was on vacation. I believe I spoke with Carrie who told me that the part was due in the following week and she would try to get an appointment before my business trip. When I asked for Monday, April 5, she told me the technician does not work on Mondays. When I asked for Wednesday, April 7, she told me everyone was in training on that day. Since I was to be gone for a while and could not afford to miss work upon return, we booked the repair job for Saturday, April 24, even though this would be six weeks from the time I originally notified Best Buy of the problem.

On April 22, I wanted to be sure that my appointment was confirmed given the time between attempted appointments and called the number above and spoke with Neville. He did not remember me and I told him that I'd been scheduled for a repair this Saturday. He asked for my home phone number which unfortunately I could not remember (it's rarely used). He then stated, "As you are well aware, I cannot pull up your information without your home phone number." I told him I was not aware of that fact and given that my name is rather unique, he should try to search on that.

He said that would only pull up hundreds of names, but agreed to do a name search for my record. He again told me he had no knowledge of my repair needs, and that according to his records, I was to be set up for a Home Theater installation, not a repair. He told me he'd have to get back with me. When I came home that night I had a message on my answering machine from Neville (I had asked him to call my cell phone instead) stating that he had no record of my repair appointment and to call him the next day.

I immediately called 1-800-BestBuy Repair Department and told them the story. The young woman on the other end was very apologetic and told me not to worry because she showed my repair appointment as still scheduled for Saturday between the hours of 8 am and 12 noon.

On April 23, Neville called me at home at 7:45 am and told me he found the work order and someone would be there tomorrow. Again, I would receive a call in the morning to narrow down the time between 8 am and 12 noon when the technician would arrive. On April 24, 9:37 am, I called 1-800-BestBuy because I had not received a call from the technician giving me a time frame for his arrival. At 9:44 am, I was transferred to Amber who put me on hold and did not come back. After 7 minutes, I hung up and saw that I had a voice mail from Mark at 1-800-. The message stated that the technician was unable to make his route today, that I would not be serviced and to call to reschedule my appointment.

At 10:00 am, I called the number above and was transferred to Tyrike. I told him I wanted his supervisor. Ricky (located in the southeast) then got on the phone and told me the only thing he could do was email the technician's supervisor and have him call me. Given the way I'd been treated by Best Buy, the Geek Squad and the local Baltimore technicians, this did not make me feel comfortable. I asked Ricky what to do if the call did not come. He told me to call back. When I asked Ricky if I could contact him directly so I would not have to explain my long history to someone else, he told me "no" and that I would be placed in the supervisor's "queue" and handled by anyone who picked up the phone.

At 10:20 am, Rodney **, a technical supervisor in Richmond, Virginia called me. I asked him if he could send a technician to me this evening and he said he had no one. He told me I had two options. First, I could wait on the part; however, he could not guarantee that the part would work or the technician would show up. Second, I could replace my current TV although he could not guarantee a similar television (it's whatever the store has in stock, apparently). He did say Best Buy would make me whole. Also, I would lose the remainder of my warranty if I went with this second option. He did offer to send me a $50 gift card to help with the payment, but could not tell me how much a warranty cost.

While his tone was apologetic, he began many sentences with phrases such as "I can't hand you the world" or "I don't have a crystal ball so what we try may not work." My personal favorite was "I can't guarantee you when the TV will be delivered. I have no control over that." He said he could get his supervisor for me, but he didn't know when his supervisor could call me. He did close our first call with telling me Best Buy wanted to keep me as a customer. I told him I would think about my options and call him back in two hours.

At 12:15 pm, I called Rodney and told him that I would take the new TV and to send me the gift card. He advised me to drive to the store rather than call to pick out a TV. He said there would be an extra charge if I wanted to upgrade but that Best Buy was required to give me a comparable TV at no charge. Delivery would also be free. He provided me with a number for the exchange 467062. The call ended.

At 11:45 pm, I sent the above timeline to Best Buy via email. At 11:53 pm, Best Buy sent me an email: "... If this email does not answer your concerns please reply to this email. Thank You. Best Buy Customer Care Best Buy Customer Care 1-888- for immediate assistance"

At 11:55 pm, I reported Best Buy to the Better Business Bureau using this timeline as back-up. I also reported Best Buy to Ripoff.

I've been without a TV for six weeks which I can certainly deal with; however, Best Buy is not guaranteeing that the part will work and can't commit to getting the TV fixed. My only option now is to replace the TV and purchase a new warranty while there is still 28 months left to go on my current one.

After hours on the phone, I found out that Best Buy has a "policy" of only one transaction per envelope; therefore, some person opening my envelope with three renewals chose one to renew and he chose my printer. No attempt was made to contact me with that information, and Best Buy all the way up to the Corporate Office has offered no solution. I reported this to the BBB, and Best Buy refused any resolution. I am requesting a refund and cancellation of the printer contract, and I also have been offered no solution.

I have two 17-inch laptop computers in need of repairs, and despite my offer to renew service contracts, I am out of luck as far as Best Buy is concerned.

Please explain why this has been done since we did not sign for this nor were we informed of this. We would not have purchased these items on the plan that you offer if we had known.

He should know as he used to work at Best Buy. I bought a computer from this other store. I loved it. I would have it still if my dog didn't knock it off the table accidentally and smashed it. I went back down to where I used to live for some Christmas shopping. My brother needed a laptop and I didn't have a laptop anymore either. Best Buy had a deal going on for laptops so I decided to get one for my brother as his Christmas gift, and one for myself. My brother's laptop had problems right out of the box. They kept telling him "nothing is wrong". Finally I went myself and told them "Something is wrong". One of the "Geek Squad" guys finally looked at it and said "Okay, if it's a software problem, you'll have to pay for it to be fixed. If it's a hardware problem, we'll take care of it for free. I'll waive the diagnostic fee".

Then the problem occurred for him and he said it was probably the ROM drive (a hardware problem) and to leave it there and come back. When we came back they told us 'oh, he didn't leave a note, and we find nothing wrong with it. That will be $75 for the diagnostic". I'm like, "What? We were told it was waived". The guy had no record of that either. So no record it was a hardware problem, which would have been free, and no record of the fee waive. So the guy said, "Look, it just needs to be rebooted. It would be $175 if we do it here, or you could do it yourself. If you take it home and it still doesn't work, I bet we can exchange the computer for you.

Sorry for all the trouble, and we'll just forget the fee since you were told there wouldn't be one". So I took it home, did the reboot as he explained how and it still wasn't working right. I tried to bring it back to return it as promised. They're denying we were ever promised that, that they'd never do that, and if we can't give the name of who said that (because we didn't remember his name), it's not their problem. Then they started getting on our case about it because we didn't pay for the diagnostic which they waived twice.

In the end, they said they could send it in directly to Dell and see if they could find a solution. It would cost another $100. What? I could call Dell myself and have them mail me a box for free. Also, the laptop I bought at the same time is basically a paper weight. Everything has started to go wrong with it. And darned if I'm going to take it to the Geek Squad to have it not fixed.

This is the third computer I've dealt with through them, and all three were pieces. I knew Best buy was running a scam when they were trying to say I needed to pay $100+ to have deleted. Now they try to dishonor their own promises. And it turns out I'm not the only one this has happened to. I've gone online and found out that "Geek Squad" is really good at weaseling out of doing work for free, even if it's warrantied. So I would not buy from Best Buy, especially electronics, unless you have money to burn. Sad thing is, my brother and I are going to buy a new laptop elsewhere and I'm not even done paying these two off.

During our decision making process, our sales associate, Randy, informed us that the TV would need to be calibrated by a technician to get the best possible natural colors like skin tones for the TV to go along with lighting in our room and make it run energy efficient. No problem. When paying for the transaction, we decided to have the Geek Squad come out to install the TV, hooking it up to all our existing components once it was delivered. In addition to that, I clarified and verified with Randy that this Geek Squad technician would also calibrate the TV at that time. Randy informed me that I was correct and for the $149.99, we were paying for the Geek Squad that was all included.

The TV was delivered, and the Geek Squad came out on 1/26/10 to do all the installations. When asked about doing the calibration, I was informed by the Geek Squad technician that the TV had to run for about 120 hours or what was equivalent to 1 month of normal everyday usage before the calibration could be done. I had this Geek Squad technician look at my receipt which stated a technician would contact me by 2/27/10 and verify that this is what he was referring to. He positively verified this.

Fast forward to 4/9/10. Time flies when you lead busy lives. My husband noticed a few irregular lines on the TV and realized we had never gotten a call from the Geek Squad to calibrate our TV. I make the call to the Best Buy store to arrange this. Here's where the not so fun, extremely poor customer service issues begin. First, I'm informed to call 1-800-GEEK SQUAD to arrange this appointment. I spoke with Michael who informed me, "Your receipt doesn't indicate you paid for this service and we have no record of an order for the calibration for you TV." I explained how my transaction with the sales associate went as stated above. I was promised a calibration for my TV and I expected an appointment for this.

After a lengthy conversation with Michael, I'm now transferred back to the store to speak with the then acting store manager Amanda. Again, I have to "tell my story" to her as she has no clue why she's receiving my call. Do you think there's a communication issue with them? I also explained to her the "irregular lines" we're getting on the TV. After another lengthy conversation with her, I'm told she has to speak to someone else about this issue and get back to me. An hour later, we chat. Now, I'm informed I have to call 1-888-Best Buy to arrange for a technician to come out to my home to check the "irregular Lines" on the TV. "Are they also going to do the calibration at that time?" I ask. "Noz.," she says, "when checking all the paper work with your order, Randy, your sales associate placed you order for a free calibration, but it was for a free audio calibration not the TV." Wrong answer!

We didn't need audio calibration, we didn't purchase any audio equipment. "Well then", I say, "he obviously placed the order incorrectly for us and I expect you to rectify the issue right now. I'm not having an exceptional experience with your organization right now. Your sales associate made the error, it seems like a simple fix to me. Place the order for my calibration as promised and arrange my appointment." No luck there. Here's the funny thing, I inform her that I'm a nurse and if I refused to care for my patients the way I was being refused service by Best Buy, I'd be out of a job. Guess what? I have to hear how she understands my situation because her grandmother was in the hospital and didn't get good care. I had to listen to her story now. Do I care about her grandmother at this point? Heck no. I want my calibration issues resolved.

Again I told her, "It's a simple fix. Your store made the error, your store corrects the error." Oh no! Again, I'm told to call 1-888-BEST BUY to speak to consumer relations. I asked her to do that for me and spoke as my advocate since it was their stores error. I'm into the advocate thing because that's what I am for my patients. Not a happening thing. Although, she tells me she's speaking with their home theater manager to see what they can do and she'll call me back. Three days pass and no callback. Okay, so I call 1-888-BEST BUY to arrange my technician to come out and check the "irregular lines" and speak to a Consumer relations rep. I get "Victor" on the line. So I told him my story which has become quite lengthy because I'm now including all my conversations with previous people like Michael and Amanda. I want the issue resolved this day.

Victor puts me on hold and calls the Best Buy store. He now gets Catrina who informs him that she knows a little about the issue but can't do anything about it because my receipt doesn't indicate I paid for the calibration. Well, of course, it doesn't. My sales associate, Randy, ordered it wrong! Victor now has to call back the next day and speak to the general manager, Drew G. "I will get this taken care of," says Victor, "and call you back. Would it be okay if I negotiated for you? If they won't give you the calibration (which by the way he says is a $300 charge) would you accept a discount on it?" Absolutely not!

Victor calls back 4/14/10 and informs us we are being offered a $100 credit toward a calibration and would we be good with that. Is this guy nuts? No we're not good with that. By now, I've been surfing the internet and reading all the consumer complaints about Best Buy's customer service. It's amazing. You should check it out. I'm also very concerned that if they do come out to calibrate the TV, they'll screw it up. I'm amazed that a $45 billion company who boasts providing an exceptional experience for their consumers and who probably loses more than $300 in theft a week can't fix a simple mistake their sales associate made when the original transaction was made. He promised us a free calibration for our TV. He ordered it wrong. Blah, blah, blah, you know the story.

So here we have Randy, Michael, Amanda, Victor, Catrina, and Drew G all telling me how very sorry they are about all the hassle I've been going through, but no one takes responsibility for Randy's actions. This is the story of our country, don't you think? No one takes responsibility, passes the buck and never takes care of the issues. Now, I'm the bad guy like I'm trying to rip them off. I live by the motto, "Do the right thing always" no matter what it takes both in my personal and professional life. It's too bad Randy, Michael, Amanda, Victor, Catrina, and Drew don't live by that motto as well. Perhaps they weren't born with a conscience.

I don't expect big old Best Buy to accommodate me in any way with this issue at this point. Why would they? I'm just another consumer who walked into their store, bought an expensive item, as I've done in the past with cameras and video equipment, walked out and was forgotten just like all the rest of their consumers I imagine. After speaking with a couple of reliable TV service technicians, I've been informed that I really don't need a calibration for my TV since the TVs of today come out of the warehouse set very close if not right on to correct color and brightness for both daytime and nighttime viewing.

Is Best Buy selling their consumers service they don't really need. Sounds like a scam to me. I do however feel I should be compensated in some way for all the time I spent on the phone trying to get the issue resolved and all the hassle trying to deal with incompetent people which equals about 3-4 hours. Why am I writing this long story for you to read? Because perhaps someone along the way will read it and decide to never step food in a Best Buy store again and that's one less consumer to add to their $45 billion in sales per year.

Then, I was given numbers to call for the rebates. I was told that to get the rebate from Best Buy, I had to call after I received my first bill. I paid my first bill online yesterday and I just spent literally 45 minutes talking with various people who referred me to somebody else. The sixth person I spoke with finally told me that there was no need for me to call in the first place because the rebate was automatic. We'll see, I guess.

On the bright side, the two men from the Geek Squad who installed my television were just incredibly wonderful. The salesperson at Best Buy had sold me incompatible equipment and the guys from the Geek Squad were so well prepared that they carry extra Blu-ray players and other devices for instances like that. They were amazingly competent and helpful--the one bright side in this saga.

They could not believe that such thing could happen. At first they didn't even know how to handle the situation, so they made me come back the following day to talk to the store and inventory managers. The next day, Andrew, the store manager, told me that they will need to do a 72-hours investigation in order to help me. On February 25, I called the store to ask for the status of the investigation and they were unable to provide me with any information. So I called back the Best Buy online costumer support and explained again the situation (every time I call them, I will have to explain everything over and over).

I was talking to Stephanie, who then called the store but she was unable to talk to anybody. So she suggested the she will call me the next day once she has an update of the situation. She provided me a $20 coupon for the inconvenience. On March 2, 2010, after not hearing anything from either the store manager or Stephanie, I called back asking for the update of my case, again nothing.

This time Stephanie suggested that I talk to the Best Buy Consumer Relation Department, so I talked to them and again they told me that there was nothing they can do, and that was up to the store to fix the issue. So to make things short, we are already on April 13th 2010 and Best Buy is unable to provide me with the laptop (Toshiba-Satellite Laptop with Intel Pentium Processor) that I paid for. So now I have a Satellite laptop with 2GB of RAM instead of 4GB that I paid for, and the processor speed is slower. Best Buy states that, "We are not sure if the laptop were actually packet wrong, or what really happened, but the laptop that you had is not in our inventory system, I think you should deal with Toshiba, there is nothing we can do about it".

What happened was a customer went into a retail store and bought a new product and when opened, found that it had damage, tried to return it and buy another one and was denied. It was implied that I did the damage, but they could not prove that because the TV had no visible damage anywhere on it where it showed it was dropped, stepped on or used as a baseball glove! Looks like I own a broken new TV.

I have been buying all of my electronics at Best Buy over many years and I am a Reward Zone Member also for many years. I can only imagine that over the years I have spent thousands and thousands of dollars there. My account with Best Buy reflects that.

My continued electronic, appliance, gadget, DVD, CD, GPS purchases will continue somewhere else along with my entire family and all my close friends and all my employees and anyone else that may read this. Geeze, that might add up to hundreds. Wow, just think, if the Store Manager knew anything about Customer Service and realized that not taking care of this situation could cost Best Buy so much more than a $400 TV.

In fact, they lost my F1 key when they took it to the back to do whatever they did. When I confronted them about it, I was insulted and told I was a liar. I called consumer relations 1800bestbuy and received about the same treatment and was told that I was the one who damaged the computer and that I am out over 400 dollars. Where is the Customer Care? This is an acceptable procedure and idea of how to run a business and treat your customers? I will go out of my way not to do business with you. Thank God for Walmart.

Best Buy from Bowling Green, KY called me to let me know it was in again. Now, mind you, I have to drive 1 hour and about 1 and 15 minutes out of my way to get there. I asked over the phone if it was scratched; they said no. So I brought my mom for the drive, thinking I was running the store then backed out. She is on oxygen, but the drive was a good thing to get her out.

After I got to the store, the same top was still on the computer and still scratched and the latch was still sticky. Now they refuse to fix it. They say they don't fix cosmetic problems. I called a Tina (No one gave me last names.), and she said she would get it fixed.

The next day, Best Buy from Bowling Green called me to tell me my computer was back in. After asking to speak to a manager named Jody, he said he looked at it, and it had no scratches. I drilled him for over 15 minutes, and he said it had some minor scratches. And they didn't repair those. I bought it new and had no scratches on it, let alone gouges on it. They were made by Best Buy; they admitted it on paper and now refused to fix them.

I asked for an explanation wrote to customer service. I was told by them I can be refunded the 20.00. I called the Greek Squad as instructed by their customer service, they could resolve my issue over the phone, asked I go to Best Buy were I purchased my computer for a refund. I was treated very badly, they were very rude and totally unprofessional as I turned to leave I heard the word "b**ch". Best Buy lost me as a customer and I will inform others how I was treated. I am very please with the laptop but not at all with Best Buy.

I contacted the Geek Squad again and wanted a refund on the $100 I already paid. They denied knowing anything about the issues. I feel they were trying to take advantage of me and feel it is very poor quality of service. Best Buy's repair man is the one who told me of such issues. If he knew, why is management denying they knew?

From the time the technician came out, there was a problem. It took a week for him to get to our house, and when he made it, he looked at the TV and said the main board has gone out, and that he would order the part for it. We asked about a loaner TV, since our paperwork stated that if repairs could not be made on first visit, we could get a loaner. The technician, Brian, told us that we could not get one. So, he ordered the part on 3/22/10, and one of the IT guys called, stating that the part was on back order until 4/2/10, and that it would be in again. I asked why we could not have a loaner until that time. He questioned me again about the warranty paperwork, and if it stated we could have one. I told him yes. He said he would put in the order, and have a tech call to schedule a time to drop it off that day. We never heard from this tech, and they did not deliver a loaner TV.

My husband called them, after I waited all day for this call that never came, and the guy told him they would take care of it. Two days have passed, and still no call or loaner TV. On the third day, we got a message from Jennifer of the Geek Squad, saying they looked at our information, and we could not have a loaner. We let it go, since the 2nd of April was just days away, and our part would be in, so we were told. Well, the 2nd came and went, and we got no call or time scheduled to deliver the part from Best Buy. I called them on Sunday, and spoke with a supervisor named Dawn, and she forward an email to the technicians and managers, because I was mad, and she promised they would call me at 10 AM on Monday. The call never came

I called them at 1:21 pm and asked what the problem was. I spoke with another supervisor named Kim, who advised me that the parts that was ordered had been canceled, because it was the wrong part, and another part had been ordered, which we had no idea we even needed, and that it would not be in until the 13th of April. I was so angry that no one had notified us of anything. I asked her to email the techs and managers for the lack of customer service we had being getting, and promised phone calls. She did that, and within minutes, the lead tech, Katti, calls back, and I went over the same stuff with her, except she lies about not getting the emails from Sunday, and then she finds it, and lies again about how she is behind on checking emails, and have not gotten to Sunday's emails, then she starts questioning me about our warranty and getting a loaner TV all over again, and states she will call back in an hour.

When she called back again, she is questioning me about my paperwork, and asked if I could fax the papers to her. I said the tech can pick them up when he comes out, and bring our loaner TV. She said she would call her boss and see if he would approve the loaner without the papers. She hangs up after I gave her a few choice words. She calls back not even 10 minutes later, asking more questions about the paperwork. She stated that everything she was pulling up on my TV states it had a one year warranty, and again, we go round and round about how the paperwork I have, clearly states the 2 year warranty replaces the 1 year warranty that came with the product. She hangs up and calls back again, and states Brian would be calling me the next morning between 8-10 AM, to schedule a time to bring the loaner, but to make sure to have a copy of the paperwork to give to him. I said I will. Brian called the next day and stated they would be here about 12 or 12:45.

When they arrived, the first thing Brain did was asked me questions again about the warranty. I pulled the copies I made and gave them to him. He and the other tech, Robert, started going over it, then he grabs my owner manual that came with the TV, and started looking at it again, asking questions. I am very mad by now, because he left the TV in the truck, and came in interrogating me about this paperwork. I told him either he was going to leave the TV or not, but that he was not going to keep questioning me about this paperwork, when I had showed him my proof. He asked me where I got the paperwork. I said it was mailed to me by Insignia. He asked when, and I said I don't have the exact date and time. He asked what else came with it, and I asked what he meant. He then asked me if I printed this online. I said no. I told him how I got it. He continued to question me, and then the other tech said to just call the manager, since it states the 2 year replaces the one year.

He stepped out to call his manager, and we waited for this guy to come back into my house, being rude, asking me fifty questions again, and I told him how angry I was with the way we had been treated. He didn't care what I was saying. He just continued to be rude and unprofessional. He said since it's been 15 days. He would see if they would just replace it, which is what my husband told him he wanted, anyway. I asked when he talked to my husband. He stated it was back on the 22nd. I let him know that if they had called us back when they where supposed to, and let us know what was really going on, we would not be going through all of this now. He told me that my husband was cool about it, and I told him how angry my husband was also, and he was like whatever.

So, we waited on his manager to call back, and when he did call, he wanted to talk to me I got on the phone with the manager, and again the questions started. He asked me if I have proof of my warranty info. I said yes and I have given Brian a copy. He still asked me to fax it to him, and I said I am not paying money to fax paperwork, when I have already given the tech a copy of it. He then tells me that they will leave the loaner, and be sure to send the copies with the tech. He also told me that the computer states my warrenty expired on 1/15/10, and I said that's funny since we did not purchase the TV until 1/31/09, and that would not be even a whole year.

The manager never said a word about replacing the TV, which is what Brian claims he was waiting on the call back for him, for Brian again states, with the questioning about the purchase date, and where my receipt was. I gave the other tech the receipt, and he stated I was right, that it was 1/31/09, and even he says that their computer has something different, and agrees with me that this whole thing was messed up badly. Brian had gone outside on the phone, still with the manager, walks back into my house with the loaner, after all of that, leaves my front door standing open, and started hooking up the TV making smart comments the whole time he's on the phone, and never once stopped to close my front door. I guess the bugs can just come on in. It took the other tech to say I will close your door.

When I asked what they were doing about getting it replaced, he says they declined it, because they still feel like we're out of warranty. I have never felt so disrespected in my own home before, or questioned the way I have been by them in my life, and not only that, we have only had this TV for a year, and it is already broken. I think they sold us a lemon from the start. and now they are trying to get out of fixing this defective product. I will never buy anything from them again. They are selling bad products to people, and selling fake service plans. They need a class action suit filed against them for selling defective products to people. We have a $1,300 1 year old defective product, and mental and physical distress, which caused my blood pressure to shoot up, and my headaches to worsen, with all the stress and drama.

I reported this to the Better Business Bureau. Haven't heard back. It is a waste of time and money for me to try to get my clothes clean from this machine. So frustrating! I see LG commercials and I get so mad. Hope this helps get me and the others get some satisfaction. Waste of time, because I wash clothes twice. Small loads for a big machine. Use hot water to try to get clothes cleaner. Ruin colored clothes due to trying to get clean.

He instructed us to bring our TV and the slip to Best Buy and get a whole new one. The order card describes " customer to exchange within 30 days of purchase". After transporting the TV, Best Buy would not accept nor exchange our TV. We also bought the four year warranty to protect us. We want a new TV as we deserve it. We did not spend as much money on a television and four year warranty to get raped like this.

We want a new TV and we want it now. Your customer service representatives are the worst I have ever dealt with and you need to seriously consider training in this area. I called and talked to a manager who said he would talk to the technician and call me back. He never called me back and when I called back the next day, your employees would not transfer me through to him. Something has to be done about this and I demand compensation. I will not give up until I am satisfied with a 50" plasma TV in my living room again!

I was there past closing time on two separate occasions which also made me late for work because they could not get my car started. I had to travel to two different Best Buy locations because the installer told me he needed help from his friend at a different location. I went through all the necessary steps and made a claim at the Bay Parkway Best Buy location. I also have a written statement from the installer, stating all the components he ** up.

It has been several months and I have not heard one thing from anyone--no status updates, no information from anyone. I made numerous complaints and spoke to the manager from Best Buy employee relations Tim **. He also informed me that I will receive all of my money back for the repairs. Any help of yours will be greatly appreciated. Thank you for your time.

When I returned it, nowhere on the receipt did it say that I would be charged a 15% restocking fee. On top of the restocking fee I had to pay, I also was expected to pay the full shipping costs as well. I contacted the store manager, and they informed me that this is their policy and they can't do anything to change it. Needless to say, I won't be shopping at any Best Buy ever again. They have lost my service.

Toshiba has lost another customer forever! From the looks of this website, I am surprised you have any customers left. Of course having talked to Best Buy, they won't do anything about it because lamps aren't covered. The warranty after a year is no good. I believe I was not given the facts to begin with, coupled with the fact that no TV lamp should go out every year!

We sent in our TV to get serviced due to the speaker being blown. There were no scratches on it when we took it in to the store and the way the store was treating the TV, we made it clear that we wanted it back the way we had it, with no scratches. We asked them to be careful with it and to please have it packaged ASAP. The service department that it was shipped to called with questions regarding the speaker and mentioned that there were scratches on the casing of our TV. We told them that there were no scratches on the TV, other than the speaker it was in perfect condition. James at the service center said he was going to look at the TV more deeply and give us a call back.

We then received a voicemail from him stating that he was not willing to send the TV back due to the scratches he found on the in panel side along with the ones he found on the casing. That he had processed the exchange and that we would just need to go in to Best Buy with our receipt and we would be given another TV. (We still have this voicemail btw). That the store had no choice and that if we had any issues to call him back. We called Best Buy on Sunday (3/20/2010) and they said they couldn't do anything for us. So we waited until Monday to give James a call.

Called Monday, was put on hold twice and each time was on hold for no less than 20 minutes. Second time we were on hold we got, transferred to a line that rang for another 10 minutes. Called back for the 3rd time and was told that we would get a call back (this was around 5pm). Received no call and called back to the store at about 8:30pm. Was told then that they were looking for a replacement TV and that there wasn't enough people working to help us at the time that someone would call back the next day. Never received a call on Tuesday.

Called Tuesday, afternoon. Got put on hold twice again. Spoke to a Mark, was told that process was being held up due to authorization needed from James. That message was left for James. When I mentioned I would call James directly, they asked for James number so they can call him. How did they leave him a message but then needed his number to call him? I told them that he works from 7:30am 3:30pm according to his message. He said he was going to contact James and call us back. (4:40pm). Never received a call again.

Called James at service center twice and left messages and still no response as of 11am. Manager at best buy stated call 1800 geek squad to make sure he completed exchange for new one, so I don't waste my time going to Best Buy. Process hasn't been completed cause best buy is requiring photos and proof as of the 23 of march. Also they cannot close this out. Only a manager at best buy can (as it was started there) Manager Rich is checking on it and calling me back.

Spoke to a Mark, not helpful again (big surprise) asked for a number that I can have from highest authority. They gave an 1888 number. Was told that TV was on order from Samsung directly. Told her that was the 3rd different story we have heard. She put me on hold and then it was transferred to a voicemail system. Left a message and called back again. Have been on the phone for 2 hours. Spoke to a gentleman and was transferred to a manager. Getting nowhere. We want our TV! Old or New! Why can't someone give us a straight answer. We can't we get transferred to the correct person instead of having to explain this long tedious experience to different people each time one of us call. This run around, being put on hold, sent to a line that rings for 20 minutes, sent to people who don't understand anything and waste our time is completely unacceptable.

On top of this whole experience, the day we purchased the TV, we were told by one sales associate that we shouldn't buy Samsung, that Panosonic is the only best out there and that is all his has that he has $60,000 worth of Panasonic in his home and was very pushy on the subject so we left and department and came back to work with another one. The PS3 games that we purchased, were given to us with the clear plastic security cases and we had to cut them out at home for the birthday we had the next day. We went to pick up our TV that we were told was ready and had to wait 45 minutes for the service we paid $79 for and were told was going to be done when we picked up. We didn't receive the remote that belonged to the DVD player we purchased the same time and was given the wrong one when we went back to pick up the remote. This last experience at Best Buy has been horrible. We especially want the issue with the TV resolved.

Was just told by some manager at some 888 number that we were give (which supposedly some higher authority number) that she would give us a call back.

After three months, I experienced problems and delays in getting online and others once I was online. I called Best Buy to send someone out to fix it and I was asked if I purchased the hardware extended warranty or the software extended warranty. I said that the salesperson did not distinguish between the two at the time of the sale and that I wasn't sure which I had. I was then told that before they could send someone out, I would have to be on the phone with one of their technicians to determine the cause of the problem. To do this, I had to go online.

I explained that the dial-up was the only internet available where I lived and that I couldn't be on the phone with them and online at the same time if I were successful in going online. I told them that I didn't have a cell phone to handle their call while going through their diagnostics. They told me that they were unable to help me and that unless I could do as they asked, my warranty was null and void. I was so mad that I wanted to go to their store and smash the computer on the ground and walk around with a picket sign saying "Best Buy doesn't honor their warranties."

I paid over $150 to have it repaired and I was stuck with a piece of crap, E-Machines computer, for years and unable to afford to replace it! I will tell all my friends not to deal with Best Buy if possible as they are a bunch of crooks!

She brought it to me on Saturday in a bag with the receipt. I thanked her and put it away. The next day, after she had left to go back home, I opened the bag to wrap the adapter for my mother-in-law's birthday and noticed that it was not the correct item. I checked the receipt and the Internet confirmation and even though the correct item was ordered, the staff at Best Buy was too incompetent to match a part number on a paper to a part number on a box. I ordered XAVB1004 and they gave me XAVB2001. Completely different numbers!

On Monday, I called Best Buy at the 1-888-Best-Buy number and explained this entire situation to the representative. The representative got a sales associate from the store that the item was picked up on the line (3-way) so we could discuss. I explained I wanted the correct item overnighted to me. He said this could not be done because I would have $300 worth of merchandise while only being charged $150. I offered to return the incorrect item to a different store, have them confirm the return so they could overnight me the correct item.

They refused to do that as well. He said that the item needed to be exchanged at their store for the correct item and that there was no other way around it. I told him that we would go ahead and exchange it next Saturday at the store and never step foot in any Best Buy ever again! I thanked him for his help (or lack there of) and hung up. I feel as though since this was all their fault and we jumped through hoop after hoop just to get the item that the least they could do was to offer to send it to me. But customer service has been forgotten about at many establishments recently which ultimately is unfair to the consumers. I wish something would change.

Although everything we had done ensured that we would have my mother-in-law's gift in time for her birthday, Best Buy decided they were going to sabotage us and create a week lag. So even though her birthday is tomorrow, it will be another week before she gets her gift. Thanks, Best Buy!

When I received the replacement, which is only 6-8 months old, I called to see how long the warranty on the replacement was good for and they told me 1 year to continue when mine ended. Well my computer would not power on March 13th. I called the company on March 14th and they told me they could not fix it because my warranty ran out on 3/7/10 and they do not put one on a replacement. Why did they lied to me? I would have extended it when I first called them.

The morning of March 4,2010, I got a rude awakening when a Best Buy representative phoned to tell me that I would not be getting my washer/dryer tomorrow because the dryer I purchased is not in stock and the soonest that a delivery can now be scheduled is March 17, 2010?! How can I be expected to trust the "word" of anyone representing Best Buy?

I call the store and Tom told me to call customer service at 1-888-. The representative told me I needed to speak with Consumer Relations. There I spoke with two people one of which was Daniel. All I got at the end of that call was, "well, we could contact our Special Orders representatives to see if there's anything they can do"! Why, isn’t there anything less you can do? I call back to the store and speak with Tom and the store Manager, Sal. They are attempting to locate a comparable unit, which I can tell you do not exist. Now the salesperson Karl calls me back and tells me that "John" the store manager is offering me $100.00 if I'll just wait a couple weeks. I wrote to the CEO of Best Buy, no reply and no assistance. The clothes are building up. Too bad I have a motorcycle or I'd take my clothes to a Laundromat.

Weeks and many phone calls later, the computer never did arrive at the store. I went in to talk to the store manager. She said that the computer was not ordered and they could not get another one but she would take 15% off for me to keep the floor model computer with a full warranty. I was also going to get an upgrade to Windows 7. All I had to do was bring it into the store and the geek squad would install it. Well, every time I took my computer in to get Windows 7 put in, they didn't have it yet. When they finally had it in, they said they don't do that anymore, that I would have to go to the computer manufacturer. When I went online to the manufacturer (ASUS), they said the time limit was up.

So I have been lied to and screwed over by both Best Buy and ASUS. I now call them Worst Buy, and will do my best to make people aware that for the little amount of money you think you are saving, it will cost you big in the long run. I will never buy another item from that company. I hope I see the day when Best Buy has to pay for the way they cheat and lie to people.

Also, they claimed that delivery people will disconnect and haul old dishwasher, but when they arrived it turned out that they do not provide old appliance disconnect service, just haul. And Best Buy "certified" installer was not able to disconnect it either as it was an old "hard-wired" dishwasher, not the modern one that you just plug in. I ended up hiring a plumber on my own and took me some time to get reimbursement for the install charges that I paid to Best Buy at the time of appliance purchase.

Install kit is only 30 dollars, but it is the treatment one gets from Best Buy. They questioned my integrity.Why on earth would anybody want second installation kit for a dishwasher? But after reading posts on this site about the humiliation that happened to the others, it turns out that much worse things happened to the other people. I am never shopping at Best Buy again. I will rather pay more at Sears.

As soon as we came back to the counter with the replacement item we were met by the Geek Squad employees. As soon as we approached the counter one of the guys said that they cannot take it back, and we should contact the manufacturer of the product. I made a phone call to Logitech right there in the store. The person on the other end listened to what I had to say, and going over the items in that box, suggested that the mix up happened at the store, since none of the items in that box belonged to that set. It looked like someone shoved old used display products in that box. We waited for 20 minutes for the store manager, Alexander, who refused to provide his last name, to arrive.

After explaining to him what had happened, he advised us that there is nothing that he can do for us, and said that this is a Small Claim, and nicely asked us to leave the store. At that time I felt like breaking that old keyboard over his head. It was a 25th Birthday Gift for my wife, and here I felt so bad and low, it was not even a matter of $185.00 money loss. I came outside, and called Best Buy Customer Relations. They said that this situation can only be resolved by the store manager. My wife went inside the store to talk to him again. After the phone conversation with Best Buy, I have decided to call my bank to dispute the charge. The charge was not even processed at that time and was still in authorization process, so they advised me to call them back next business day.

While my wife was inside the store talking to manager Alexander, he asked her to leave a phone number and he will call her back with his decision within a couple of days. We left the store feeling bad. I have lost $185.08. It was the worst birthday gift ever I could give to my wife, but the Best Buy will lose more than that on the long run. There must be someone in the corporate office that can understand what their employees are doing to their reputation. This is very unfair that Best Buy Corporation will allow their store manager, Alexander, treat their customers like that. I wonder if top Management at Best Buy will agree with his decision at that time. How about the good old Business Law: Customer is always right! And if Best Buy thinks otherwise, shame on them! They will not last too long by doing business like this.

I was told it was an employee mistake, but there was nothing that could be done. Management refused to process it as a return to the incorrect card and then resold it on the qualifying one. We were told they were sorry, but they could do nothing. I opened a card that I did not want or need under false pretenses, and Best Buy refused to do anything about it. They continue to run their "18 months, no interest" in their ads and in marketing pieces all over their store.

Complaint: Having driven a considerable distance only to have Best Buy refuse to sell. My lost 3 hours of comparison-shopping to have Best Buy refused to sell. Had Best Buy put a sign up on the display stating "out of stock" and that the display wasn't for sale, I would not have wasted my time coming back to Best Buy to purchase an item that was not available.

I brought it back the next day and returned the TV. However, no one believed that it wasn't a new TV. I called the hotline, and after they spoke to the Dedham branch manager, they told me that it was impossible that I was sold a used TV as new. The person I spoke to stated that because there wasn't a scratch on the TV, it was new. They basically called me a liar. Based on that response, I will never purchase any major electronic from them. I wouldn't know if it was truly new or of it was repackaged as new.

I requested the associate to make an effort to investigate this using the sales record on the store computer, my receipt (which he claimed is indeed a valid receipt), and even the security camera to verify my purchase. He did look into the sales record, but kept on saying that the product did not come from the same store. In fact, when I mentioned about the security camera, he said, all we will see that you are walking out with a box. At this point, the associate started behaving rudely, made feel humiliated and he was treating as if I am a fraud. He just shut me off by saying, is there anything else I can do? Having no idea what to do, I left the store with the product.

I then called the Best Buy's Consumer Relations department to file a complaint. I was told that the product's part number is actually on the Best Buy database (that means it is a Best Buy product), it's just not in the database of that particular store. I was told to try returning the product to another store (although she did not mention which store), and that she could not force that store to accept this return. The sales associate (Jason) could have patiently taken the same steps as the person in the Consumer Relations department. Instead, I felt utterly humiliated and treated like a fraud in front of other customers in the vicinity. Especially when the receipt clearly shows that I indeed purchased the product. I demand an investigation into this matter and a formal apology. The Consumer Relations did not offer a solid suggestion on returning this product. Why do I have go to another store with the risk of getting humiliated again?

A manager walked by to speak with another manager. I thought they would at least ask me if I needed help, but no, they just walked by. I walked to the smaller TVs and waited 15-20 minutes. Then finally, I was fed up and asked someone to help me. I shouldn't have to ask someone to help me; they should just do it. And I would have understood if it was busy, but it wasn't. I must have seen 4-5 people walked right by me with no response. I thought, "Man, if I wanted to be treated like this, I should have just went to Wal-mart." I ended up buying both TVs, a Blu-ray player, an upconverting DVD player, and a sound bar. I spent well over 2k.

After lengthy conversation with the manufacturer, they suggested that the mixed up happened at the store because none of the items in that box belonged to that set. It looked like someone shoved all display products in that box. While waiting on the line to exchange the product, a person in front of us has returned two products back to Best Buy. The store employee failed to even look at the boxes that were returned back to them. I have asked them a question how they are taking the item back without inspecting them. The answer was "the box looks good". I have called the Best Buy Corp. and spoke to Customers Relations operator that said that this issue can only be resolved by the store manager. Please help. This is very unfair that the store can treat you like that.

It gets better; I started by talking to a sales associate and was transferred to a manager. From the manager, Amber, after I told her I was sold the warranty on false pretense, she transferred me to the computer department sales associate. After talking to him, never got his name, I was told that employees were trained to sell the top warranty and I should have bought that one. I explained to this sales associate that I told the employee I needed one that will cover what my child would do, as in drop it, that the warranty would cover it.

This is when it gets really good. He said that it wouldn't be covered but they will prorate my warranty and give me a refund. I agreed because what other options do I have and said I would be sure to let on the way they treat their customers. I was then told that I could not tell my truth to anyone but the real truth that was his. Come on why argue. So, I told the sales associate why argue about this all night, he was not there at the time as I was and I will tell what really happen not his version.

I will not be buying anything from Best Buy ever again and with the bogus warranty sold consumers need to be aware. Also as a consumer, I have the rights to tell my side of the story even if it does not agree with what sales associate say. Good luck to all that buy from Best Buy, I know I will not be anymore.

Computer now shuts down after 30 minutes of operation and gets very hot. I took it back to the store for repairs for the third time. They removed the cover for inspection, and charred/burned pieces of computer fell out on the counter. Now, the Best Buy/Geek Squad refuses to make repairs without charges. Geek Squad techs at Best Buy are incompetent. Product warranty ended on February 2, 2010. The computer was never properly repaired when it was under the warranty period. I called Best Buy Consumer Support and got the nowhere.

As I bought this computer package from Best Buy and the free upgrade brochure was from Best Buy, I respectfully request that Best Buy honor the free Windows 7 Home Premium upgrade as originally offered with my purchase. I did not get everything that I was offered and paid for. No where is there listed in the Best Buy upgrade brochure any validity dates.

The next day I called Best Buy and explained what happened. Between sales rep Santiago and CS rep Kristin, I was kept on hold for over 30 minutes at a time. Then I was told the manager is looking into but neither of them came back on the phone. I went to the store with Staples sale paper, my receipt and old printer for a price match as their ad says they will match a lower price from their competitors on the stop or within 14 days. The sales rep in the store also told me that when I bought the printer.

They refused to honor the price. First it was, “We don't do recycling.” Then it was, “We do only for certain models.” I fought with them and told them none of those are in writing and you do have a recycling promotion. The store manager Stanley from Milleania store in Orlando came and told me they don't piece match bundles or promotional price. I told him it was not a bundle and nowhere in their policy was it no promotional prices. He left to the back twice for about 15 minutes each, then he asked me to show him the Staples sale paper again after 3 other reps behind the counter saw it. I gave it to him. He left then came back to tell me the competitor price must be current now.

I told him I purchased the printer when the price was current at Staples and Best Buy less than 24 hours ago. He said he just read the policy himself and it has to be current now. If the store manager does not know the store price match policy, how do they expect the consumers to? I called Best Buy to file a complaint. The rep in customer relations told me the policy is posted near the check outs and online. Great job, Best Buy. I was devastated because I really liked the printer but I would have hated it and myself if I had kept it. So, I returned it on the spot. Best Buy works against us consumers when it comes to price match. I wasted express way fees and traveled far to buy that printer for the local store did not have it in stock.

My extended warranty didn't cover it. It was an honest mistake that could happen to anyone. Best Buy needs a better policy and is a total disappointment to me. I will never go to Best Buy again. It's more like Worst Buy. From now on I will buy all my Electronics from Sam's Club because I work there and I haven't had had problems before or since I have worked there.

This is what we last sent February 5th:

“This credit should be for $449 plus tax being the cost of the Geek Squad Advanced Home Theater Setup. This was originally scheduled for December 23, and when the installer did not appear we called on that day to be told it was not scheduled in your system. We cancelled that portion of our order in exchange for a credit. We explained at the time to a customer sales agent or supervisor in sales called Debbie that we lived overseas and needed the install as originally arranged with the sales agent Shannon, who we ordered from by phone prior to Christmas. The alternate date offered in January was not acceptable as would be returned overseas. Pending resolution of this matter, I have disputed the $449 charge with my credit card company as no refund has yet appeared on my statement. Please advise."

To top it off, when we were traveling in January, we picked up voicemail from home only to find two messages from Best Buy confirming our rescheduled Geek Squad date. I never scheduled it and never asked for it; in fact, I refused it. All I want is the credit, that is all. We had to pay a handyman to install everything for us. We are out the $449 and seek a credit. I do not want store credit. I'll never deal with Best Buy again. Can you help us? Thank you.

I returned home with my purchase and decided to implement my surprise by placing the items in the refrigerator. I then called my wife and asked her to get me something out of the refrigerator. Of course when she opened the refrigerator, she was totally shocked and elated to find the gift. She then happily opened the camera box only to find that the camera body was missing from the box. Everything else was in the box, the lenses, the guide, straps everything but the body of the camera.

Finally, after about 15 - 20 minutes, a supervisor / manager came over to me and said that they searched the camera area and could not find a camera body.

I responded by stating that they had a problem because I was not leaving the store until they either gave me my money back or the camera. The supervisor / manager then went back to the camera section and I decided to follow. When we arrived I found who I now know to be Chris ** (Manager) looking for the missing camera body in the locked cabinetry sections which house the camera's. He never introduced himself however, when he was done in the camera cabinet, he told me that he was going to search the warehouse. After another 10 -15 minute he came out and explained that he could not find the camera. He stated however, that he had an inventory person coming in the next day (Sunday 1/31/10) at 6am who could do a more thorough search and that he would have someone call me back.

I once again explained what happened and the promise that was made by Mr. Chris and Ms. Valerie responded in a very curt and unsympathetic way by stating that she had other priorities for the warehouse staff and that she would get back to me by the end of the day. I responded to her that this was unacceptable and that my wife needed the camera for her photography classes the next day (Monday 2/1/10).

Again, Ms. Valerie responded in a curt and unsympathetic manner insisting that she would get back to me by the end of the day. I told her that in my opinion, not only had best buy stolen $800 from me but the manager also lied. I asked for the phone number for the area / district manager. At this point, Ms. Valerie became very irate and told me that each store dealt with its own issues and that there was no district manager for the store. After going back and forth, she advised that there was a general store manager by the name of Ms. Minerva I asked for the number but she said it was the same as the store number. I repeated that I wanted the number for the district manager again she insisted there was not one and eventually instructed me to look on my receipt for the 1-888 number. After the phone call, I felt mistreated and was very upset to the point of deciding to return all of the accessories and warranty plans I purchased with the camera at Best Buy.

At the customer service/ returns desk, I explained to the female associate that I wanted to return all the items I had purchased with the camera. She called one of her colleagues over to inspect the returned goods and the colleague asked me why I was returning the items. I explained my situation for which he was very empathetic and stated that he would personally go to the back and check with the warehouse staff. After about 15-20 minutes, he returned with the warehouse / inventory staff who advised that they could not find the camera. I then asked for the General Manager's phone number and when she would be available to take my call. No one at the store knew the managers schedule and recommended that I call on Tuesday 2/2/10.

Feb. 2, 2010 (Tuesday) as suggested, I called on 2/2/10 and left a message for Minerva ** requesting a call back. As of this date, I am still waiting for a returned call. With no resolution in sight thus far, at this point I am out of $800 for a worthless box of camera accessories that was sold to me under the guise of being a complete Cannon EOS T1i camera kit. I am completely baffled as to how this could happen at such a major electronic store. I feel helpless, ignored and quite frankly, hopeless.

No one seems to care about the magnitude of the situation. At no point in time did the associate offer to open the boxes included in my purchase to be sure that everything was there and truthfully, having consumer confidence, I did not think to have the associate do so either. I also question why the box was not sealed as most electronics often are. Perhaps if the box felt light in weight, I might have suspected that something was wrong however, the box did not feel light in that it contained 2 manuals, the lens, cables, battery etc. I had no reason to believe that anything was out of the ordinary. At a Flea Market I would be extremely wary of this kind of transaction without checking every item over thoroughly but never in my life would I have expected this situation to happen at a Best Buy store and as it turns out, I am not the only person that an incident of this kind has happened to at a Best Buy store.

I'd like to educate Best Buy consumers to insist that their purchases be opened before they leave the store; a lesson that I have learned the hard way. Other stores, such as Brandsmart, make certain to open purchased items in boxes to confirm their contents before the customer leaves the store; not so at Best Buy--I would like to know why? I have lost $800.00 and feel completely helpless.

The young lady who answered the phone politely told me that the store normally handles such things, but that in order to achieve the same goal, I would have to send the receipt for my purchase, the brochure for the warranty, a written request to cancel the warranty, and the case number she gave to me to a post office box in Minneapolis, Minnesota. She also said it could take up to 30 days to get a refund from the date they received my request.

To make a very long and tedious story short, I have called 800 Best Buy at least a half-dozen times; I have filed a complaint with the BBB; I have filed a direct complaint with BestBuy on their website; and I have been told that the situation would be resolved expeditiously via email first. Well, it has been well over 60 days and I am still waiting for this Fortune 500 company to get off its ass and find an equitable solution to our little problem. Anything, and I mean anything you can do would be greatly appreciated.

There were no dire consequences but it would be nice to have some follow-up from BestBuy. This has been some of the worst customer service I have ever experienced in my life. And quite frankly, I see no other recourse at this point but to see if I have any legal grounds on which to stand in order to obtain a refund, be it small claims court or otherwise.

I love Christmas and this would be my second Christmas movie to my collection, perhaps you are waiting for next Christmas before sending it. Please refund the price of this item as I will no longer deal with Best Buy. My next letter will be to your corporate offices as I will not spend my money and not receive the merchandise.

My 1-year-old Frigidaire front load dryer caught on fire and yes, flames were coming out of the back! I had to put out the fire with a fire extinguisher. I wasn't worried because I bought the $250 extended warranty but what a gimmick! I'm being told that they will clean it out and replace the plastic parts that caught on fire but I have to keep using the same flame dryer and if it catches on fire again, they might replace it. Please help! I am disabled, my laundry is piling up and I have my special needs and children are terrified of using this dryer.

The manager was very rude. I spent over $4000 over the years on this store but this will be my last time buying from Best Buy. Please be aware when buying things even within the 14 day period since they're gonna charge you if you exchange. Very frustrating. They ripped me off $157 for restocking fee because I wanted to exchange. Total ripoff.

I have tried to get this bonus point situation resolved as well, to no avail. The Reward Zone department would not assist me because the telephone number was wrong and by the time it was figured out, some time had elapsed and I lost all those purchase points through no fault of mine. I called "Jeff" at the San Angelo Best Buy several times and he said that he would look into it. I never got a response. Again, this is another horrible story with Best Buy yet to be resolved.

Whenever I would call for "Jeff," the customer service desk would take my name, number and a message and still, "Jeff" would never respond. Back to the television issue. The television sound was intermittent and when turned off, unplugged and replugged, it would work properly for a while and then revert back to the same problem after a few days.

We contacted the local Best Buy who referred us to 1-888, and they in turn sent out the local repair unit from Delta Electronics (who, by the way, at least in my case, never kept me advised of what is going on with the electronic repairs unless I called them). Delta Electronics picked up the TV on or about 01/20/10 to check it out with five to seven days required just to look at the product and determine what, if anything, is wrong with it.

I have called them twice at Delta Electronics (because they never called me) to only get the run around and was told to call 1-888 for answers about the parts being ordered. In turn, I have been dealing with the 1-888 line calling now on three different occasions. Each time, I get the run around of it will take three to five more business days to decide if the part can be located or if the television can be replaced using the warranty we paid for.

After the second call, I was told the parts could not be located nationally and a decision would be made about replacement in three to five more business days. This was on or about 2/2/10. I called 1-888 this morning and both my wife and I got the run around again. After speaking with the customer service rep, my wife requested to speak with a supervisor and then did talk with a female who, after being asked her name, identified herself as "Flasie." "Flasie" informed my wife that it would take yet another three to five business days to find the parts. Now, the replacement option has apparently been denied by some unknown entity within the Best Buy hierarchy, after I was told before that the parts could not be located and the replacement option needed to be reviewed/approved by another department.

Soon, it will be a month with no television repairs made and no decision given about replacing it using the warranty we paid for. I would not recommend Best Buy for a major television purchase and definitely not waste your money on an extended warranty. Unfortunately, before this experience, we laid out another nearly $2,300 for another television with an extended warranty plan.

I cannot wait for something to happen so we can get the run around once again. So now we wait again for five more days to hear something back or call 1-888 for more hassles, redirection and misinformation. A satisfied customer tells a friend and a dissatisfied customer tells ten. I will undoubtedly be talking to ten friends today and so will my wife.

We come to find out that none of our payments have gone towards that purchase in 3 years. They do, however, tell you in a little box on your bill how your money is applied to your bill, but my husband never read it, because like most people he automatically assumed our payment would go to the oldest purchases. When we called Best Buy credit card to find out what’s going on, the only thing they said they would do is take $200 off if we paid all $1100 of it now. To me this is just completely unethical.

I tried numerous times to bring up the website that was listed for the draw and received a page advising "The page you are trying to view is either not found, the URL is incorrect or the page may have moved." I sent an email to Future Shop advising this and received a reply, "We apologize for any inconvenience this may have caused, we are currently experiencing technical difficulties with the page." The email also advised, "Please keep checking back."

I kept trying the site every day without any luck and sent another email asking about it and received an answer on January 26, 2010 stating ,"We sincerely apologize for the delay in repairing the website. I have further escalated this issue to our website technicians and you should expect notification within 72-business hours letting you know the website URL has been repaired. Again, we do apologize for the inconvenience."

I never did receive any notification and as of this date, have not received any answers to my last 3 emails and the site still didn't work. When I was looking at the TVs, the salesperson advised me of the contest. The Superbowl is on February 7, 2010 and it is obvious that there is not and possibly never was a draw for these tickets. I believe I have met all the criteria and Future Shop has not met their end of the contract of promise of promotion.

I later went to the store in at 107 avenue in Miami and walked up to return desk. The agent very professional asked me for the phone number of the person who gave me the gift and pull up the receipt and gave the credit with no issue. She actually printed a copy of the receipt and gave to me. Back at the location in Hialeah, two other customer waiting in line had similar issue, they were all supporting my problem. I had tried to stay away from that store and BestBuy in general. I always tell my friends not to buy me any items from them because everything is a problem with them from returning to extended warranties no covering with problems rise up with your items.

I spent over $3000 on the sound system and alarm. It then took the install crew 2 days to install my purchase in my truck, and they didn't get it right after 2 full days. The alarm didn't work properly, and they crossed a wire under the dash, which shorted out the a/c control panel on the dash, and blew out my a/c. so, after spending right at $5000 in 2 days in this store, they felt the bast way to show customer courtesy was to have me run back and forth several times, run me around constantly, and then short out my truck and leave me without my a/c which they have now refused to help repair, even after I went to the gm dealer and had it diagnosed showing they were at fault. Best Buy will never get another penny from me, and I will do my best to make sure no one I know gets screwed by these people at any Best Buy location anywhere.

Physical damages were clearly the fact that I had to get up early to get to them, and stay late (till 1am one day) for them to complete their work. Economic damages are: the $3000 I spent on the alarm/sound system was a waste, as it has not worked properly yet, and they destroyed my air conditioning system by shorting out my dash. I have a good new business slogan for them, "Low prices through incompetence".

Don't ever buy a TV from Best Buy or an extended warranty because they will find some excuse to not replace it. I have been screwed four times and now the fifth time they don't want to screw me. I feel used.

On 1/20/2010, I called the repair facility requesting an update and they would only tell me the parts were on order. When I asked if they were on back-order, they said no. I then asked if they could research why the parts were taking longer than normal to come in and their response was, "We can't do that."

On 1/28/2010, I called the repair facility again and got the same response. I then called Best Buy and explained the situation. The person indicated they would initiate a replacement TV request and it would take 3-5 business days to approve. I called Best Buy for an update on 2/2, 2/3, and 2/4 and each time I was told they would have a decision by 2/5 and would call me.

On 2/5, I called Best Buy at 6:45PM since I never received the promised call. I was told they were having a "system outage" that can last a day or 2 and they wouldn't be able to give me an update at that time. On a whim, I called back at 8:15 PM. I asked the geek agent (or whatever you call those people) if they were experiencing any kind of "system outage" that would prevent them from giving me an update and was told they were not having any problems with an outage. I then asked to speak with a supervisor who gave me a different story about the supposed "outage" and stated they would need another 5 days to see if they could "locate" the needed parts and then they would put in a request for a replacement.

Needless to say, I was being deceived, getting conflicting stories and the extreme runaround. Meanwhile, my TV has been out of service for over a month now. I have been very patient up until now and I will settle for nothing less than a replacement Plasma TV (new). I have been a long time customer of Best Buy and their extended warranties (which I've never had to use) but that is about to come to an end unless a timely resolution is met.

They still haven't issued an authorization code for me to replace the refrigerator. When I call the warranty center, they direct my information to another center, whose phone number they do not have, and tell me I have to wait until I hear back. Business hours, days go by, I am still waiting to get my authorization code. I highly recommend not buying an extended warranty through Best Buy. They offer a nice voice to complain to but offer absolutely no service. I almost question if they try hard to take more time than necessary for financial reasons of their own. When asked if their time frame to complete work has been complained about before, they say no, they are known for being very in tune with their customer base. I don't think they know what they are talking about!

After 5 months, and no phone call, I called the store asking about my computer. Nothing showed up in their records. They still had possession of the computer. The phone number on file was my father's phone number. They called him and he gave them my phone number. Still no phone call. He told me to go to the store in person because the credit card bill showed a purchase of the laptop on it. As I received the laptop back, the lady helping me rudely said I could not get a refund. Not get a refund? The box had a "open box" tag on it, and I guess nobody went to buy it. I will try returning it again but in the mean time I will talk to some legal representatives.

The payment that kept on reappearing on my credit card statement, increased my monthly rate and prevented me from making purchases. Also time and gas money to drive from store to store.

That date was back on or about 1-17-2009 and, yes, that was settled. The issues I had written about were two other car audio installs on 05-04-2009 and 05-15-2009 at a different location on ** where an issue settled was on Olympia. If you read what Mr. ** wrote, he puts issues as though they’re related to a settled issue which is not so. He knew that as pictures and invoices were emailed to him and Jeff ** at the same time, as well as BBB complaint were sent pictures as well. I know their offices have limited abilities, but I would think they should be aware if a fax from Best Buy was misleading at best.

First settled issue was only when they installed a car stereo and mainly surrounded theft. This or 2nd issues are where the store negligently installed component speakers in the car front doors and mounted a car stereo amplifier, etc., in our trunk improperly. I asked Robert ** if Best Buy would give me credit for losses or damages at his store, but he would not respond and it went to the MN Better Business Bureau for help. I was told Best Buy would not mediate a different issue, then they listed to BBB or Consumer Affairs in MN, but tried to relate them as the same issue even if their different dates and different stores for different services as the only issue they settled.

Invoice no. ** at their store 1499 was the only issue ever addressed or settled, which was store theft as referred to in a fax from Robert ** of Best Buy Corporate in MN. Other issues now involve store negligence. So once Robert at Best Buy said it was going to the insurance, the BBB and ESIS were both send copies and pictures of problems where the store did not wire, bolt down electrical parts which created damages by their other Store 221 Invoice No. ** and amplifier 1888195 as Mr. ** and Jeff ** were emailed at the same time and copies sent by MN BBB offices.

ESIS ignores our emails of invoices with pictures and itemized problem with the other 2 installations. Is there an ESIS office in MN as we could only find a Florida office online and the BBB in Florida said that ESIS ignored their letters so they close the case and could not help me? I need to know where there office is before I file with the Department of Insurance on this issue now. Do you have such an ESIS office in MN? Issues were filed with the BBB in MN and Attorney General Consumer Affairs as noted in copy attached from the Attorney General's office with allegations made by Best Buy on issue when they would not credit or offer store credit on issues. BBB were sent pictures along with Best Buy's representative Jeff ** already at the same time, in fact.

So I bought it for $839.00 plus tax totaling $906.00. I took the computer home, turned it on, and registered the computer in my name with Apple. I put all my private contact info on it, which included my phone number. After inspecting the computer, I notice that a program package called "I Life" was not on the computer which included the (Garage Band program). This program was supposed to be already installed on the computer, but somehow it got taken off. (I have not a clue as to how this was possible, unless someone else had the computer before I bought it. This was suppose to be a display model.)

Anyway, I took the computer back the next day and explained to them that there are programs missing from it. So I returned it and got a full refund. Now. on February 1, 2010, I received a phone call at 11 pm at night from a gentleman who claimed he had the computer that I bought back from Best Buy. I asked, "How do you know that I bought that computer?" He said your name and address and telephone number was on it, because the computer says that it is registered to you, so he called me from my phone number I registered with Apple. I was very shocked and nervous that someone had my personal information and then contacted me.

Best buy sold them the iMac I returned and did not inspect and take off my personal information. It was their duty to inspect returned items and clear up any privacy concerns before they put it back out for resale. This gets better. The new owner went into Best Buy and saw the computer that I had returned with a price tag on it for $785.00. He asked the sales rep if he could have the computer for $700.00. The sales rep looked at his computer and said, "No problem. You can have it for 700 with tax which totalled $754.00."

The customer asked the sales rep if it was really a display model or a returned item. The sales rep assured him that no one purchased this iMac computer and that it's a display model. So he purchased it. But before he purchased it, he asked the sales rep about his one-year standard warranty. The sales rep said, "Your receipt is the start of your manufacturer's warranty."

So he took it home, and that is when he discovered that this computer was used by someone else when he saw my registration on the computer with Apple. I had a password setup on it for administrative reasons, and he needed it to install his own programs. He called Apple about the warranty, and to his surprise, they told him that this computer had 35 days left on manufacturer's warranty out of 365 days.

He explained to Apple that he just bought this computer from Best Buy, and they said that there were no previous owners. But that was all a lie. If this is the case with the warranty, that means someone else had this computer before I purchased it and they lied to me also and said that this was a display model instead of a return model.

3. My privacy was violated when they did not make sure my information was taken off the computer before reselling it. (Was my privacy violated here? Are they liable to me? I feel that I was here. Please let me know if there was any wrongdoing here and my legal choices in this matter.)

They told us the plan only included one replacement bulb, and that they could not do anything about the faulty bulb after 30 days. I was very polite through the whole ordeal, but Keith, the store manager, ultimately refused to make the matter right. We paid $200 for the service plan, and the primary reason we bought it was for bulb replacements. We were lied to and we wasted our money. I do not plan to shop at the Mansfield, TX store again, and likely will not make any future electronics purchases from Best Buy.

I informed them that I will be moving again and the last address I'd given them was a temporary move, I gave them the new permanent address and again asked them about the certificates since I still had not received them. Again, they mailed the coupons to the wrong address. Keep in mind, this is actually a series of several phone calls of me giving them my new address, changing preferences to email the coupons and also following up on where my coupons were. They finally got me the coupons mailed to me (supposed to be emailed) in January or so of 2009.

The coupons expire in April and May of 2009. I didn't use them before they expired as we were deep in a remodel and also had a family member diagnosed with lung cancer. I had been doing trips out of town on a weekly basis from April-July. The family member passed away. In July, I found a lump in my breast that was removed in September. Finally, things had calmed down so I called Best Buy Member services and explained everything on October 19, 2009. I was trying to get my coupons reissued for a total of ($45.00). I've been given case number after case number.

On the first call, they got the fund adjustment approved by the supervisor. They said they had to send it to the back office for review and reissuing. I called on 10/26; no new information, but call back on the 28th. I called 10/28; Theodore said it was all written up, but never processed/sent. Theodore resent and told me to call back on 11/5. I called back on 11/5; still under review from back office so give it another week. I called back on 11/12, still no news.

I called back on 11/13 and spoke to Adriana and she redoes the whole submission again and gets supervisor approval once again (this is their escalation process). She and the supervisor put in the fund adjustment again and said it should take 7-10 days. At this point she also gives me 750 points extra for the lack of response and inconvenience. I also emailed the member services letting them know this is taking far too long and expressed my frustrations to them. Florencia emailed me back on 11/13 apologizing for the inconvenience and said she would fix it. She is "back office". I called again on 12/2 and spoke to Frank and he escalated once again.

He said it takes 10 days for them to be valid, but they should show in 6 days and I should call back. Right after I emailed back office again, Taha replied and once again apologized but said she would look into why the funds are taking so long to process. She said she expedited it again and they will make it right and take care of it. I called back again on 12/11 and spoke to Cecilia. She said back office was supposed to call the customer. They are trying not to award points. At this time she gave me another 750 points for the inconvenience.

On December 22, I got an email from Brian in "Back Office" and he says "I'm glad to tell you that your points were posted and a total of $45 in reward certificates was already issued and it's ready to be used." He also apologizes for the inconvenience and says, “Thank for your understanding and patience.” At this point, I went online and check the point status. The only points that are showing are the ones they gave me for inconvenience (750 (15.00) x 2) and the $10.00 certificate that I recently earned (this was not a freebie).

On January 7th, I emailed Brian back and asked him to please look at this again as the points are not there as he stated. I told about the two inconvenience points that were given and the other points are mine that I earned. On January 19th, I emailed Brian again and said I had not heard back from anyone and I would appreciate a response.

To date, I have not heard from them. Today is February 1st and I still have not heard from Best Buy Rewards. I have at least 6 different case numbers associated with this, 3-4 escalations, 3 fund adjustments. The customer service representatives don't know why things are not taken care of. They keep trying and it is a problem when it gets to "Back Office". You cannot speak to Back Office. They have it in their notes to call the customer, but they don't. We have been very loyal customer to Best Buy and I surely don't appreciate the way they have treated me. They clearly don't appreciate their customers. It is the corporate side. All the workers are very nice and really do try to help. It's the people that don't have to speak to the customer that fail to deliver.

I told my friend to go on in and get in line to pick up the printer and I would tell the greeter that some salt needed to be put down out front. This is when the trouble began. It was a young man talking on the phone/Bluetooth. I got behind an older couple who was waiting for him to answer a question and he finally said something to them and they left without a thank you. He did not acknowledge me and I stood there. Finally he raised his eyebrows at me in question. I asked if some salt could be put down out front. He said it had been done early this morning. I told him it needed to be done again. He told me they don't do the parking lot. I then asked him, what?

He told whoever was on the phone/Bluetooth he would talk with them later. He said, “I said we don't do the parking lot, we only do the sidewalk.” I asked him if he knew that Best Buy was liable if I fell; he said no they aren't and it would be my responsibility. This is when things started getting ugly. I asked who owned the parking lot. He said he didn't know. He also said essentially if I was stupid enough to come out in this weather, I deserved to fall. I then asked for a manager. He said they were all in the back and he would call one if I liked. I said yes, call one. He did, and this man came up to us and the greeter said this is the manager. I told the manager what was going on and the greeter stood there grinning. The manager said the greeter was right. I said no, someone other than me is responsible if I fall. Who owns the lot?

Finally the manager, who still hadn't introduced himself to me, said the corporation that the shopping center was in. He said the greeter wouldn't have known that. I looked at them and said, so you called your buddy up here, huh? That is when the manager spoke up and said I am the manager. I told him I was not responsible if I fell and all I wanted was some rock salt put down. He said he would see what he could do and that he would take the greeter aside later and speak with him. I was furious by this time.

I said thank you and went over to where my friend was standing, waiting for someone to help her. She was the only one there and still had not been waited on. Once she was waited on, she was sent to a long line. I stood in it with her and helped her stand as I said she walks with a cane. We finally picked up the printer and left the store. No one asked if two older women, one with a cane, needed help.

I feel Best Buy advertises itself as a friendly place, but it is full of young arrogant **. I believe I am right in the fact that I would not be responsible for an accident. What ever happened to the customer is always right? All the greeter had to do was to say, “Yes, I will see if I can find someone to put some down.” Even if he didn't, I would have been satisfied and never have known he didn't put rock salt down. I looked for a complaint category on their website, but there wasn't one. I will not shop at the Johnson City store anymore.

Last month, a friend against my recommendation bought a laptop from the same store and the machine froze when installing security software. She brought it back and they called a few days later. They said that the motherboard was fried. I am a computer scientist and know that freeing storage area to install software does not fry the mother board. Weeks later, the machine is back although totally clear of software. They wanted $100 to restore the machine. This is another disreputable action.

Months ago, I went into Best Buy and against my better judgment helped a friend in getting an XM radio. When asked for the specific functions, he misdirected and was faking knowledge. After frustrating conversations with manufacturer (who could not care less), it had to be returned.

Several other instances by friends who do not complain and myself and all I can do is try to direct people to anywhere but Best Buy.

I took the laptop in and was told they would need 2 days to diagnose the problem and get it back to me. A week later, I'd still not heard from them. I went to the store and learned that the laptop had still not been looked at or repaired. I was promised to have it in another couple days. Another week passed and still no word from BB. I had stopped in 3-4 times at this point, voicing my complaint. I got excuses from Geek Squad such as "I couldn't read the instructions left by the previous staff person who worked on it".

I talked to a Geek Squad and BB manager on 2 occasions, I couldn't get any help from either of them. Now, in the meantime, my first bill was approaching and I was stuck with a broken laptop. Almost 4 weeks later and after several angry phone calls and visits to the store, I was told that the viruses were on the computer because "there had been no protection installed". What? It's on my receipt that it was purchased and you installed it. I have the disc!

They had never installed the virus protection devise yet informed me that they were not responsible for covering the repair. So they charged it to my account. I got the computer back in a few days later but was responsible for the bill. I got the runaround from everyone. I eventually emailed corporate customer service and got more runaround. Each response told me that "someone from the store would be calling to settle the problem". 10 days later, someone did and we started at square one again. They insisted that I keep the original laptop and charged me $175 for the repair. Neither the local store or Corporate cared enough to keep me as a customer. Two of the Geek staff were very rude to me and one continued to speak to another employee in derogatory terms about me within my hearing range.

I will never as much as step foot in those stores again. They were totally apathetic and had no interest in customer service. There was no follow-up from the company and no desire to make me satisfied. I'm in the process of paying off my account and then I'm done with them. I'd advise you to read the other complaints on this site and heavily consider not shopping there. They don't deserve your business.

I knew that damage had most likely been done by the thieves but was not sure how much. My husband is the one who usually deals with everything auto related so I knew I would need help figuring out what would be needed. While the technician examined the car, I remembered the importance of a working alarm system for the protection of that equipment. Rather than have him double back and inspect again the existing car alarm, I made sure to go back into the inspection area and request that he also inspect the car alarm because we would need to get that repaired as well. I made very clear to him that I was unaware of the parts necessary as well as the extent of damage and would be relying on his opinion as to what I needed. He said that he may not have time to add an alarm but would inspect the vehicle and then let me know if it was needed and if he had time.

After inspecting the vehicle he came out and said, "Okay, we can go ahead and do the alarm; what kind do you need? One with automatic start?" I assumed that with that statement I must no longer have an alarm or it needed to be replaced. I assumed the thieves took the parts or damaged them completely. He had me look at the alarms in order to choose one. I told him that I would have to take the less expensive alarm because the prices were just adding up. I had previously suspected that only parts would be needed to repair the existing alarm. Had I known that my pre-existing and much higher quality alarm presently in the car was fully functional, I would have never agreed to install a less comparable one. In addition to this, I was told or asked whether or not it would be okay to remove my old alarm and dispose of it when it still had value. I later found out that it only required the button push key and that the issues could be diagnosed and resolved for a much cheaper price. The installer did not inform me that I would be charged an additional fee to remove my already functional alarm. He just did so. At the time I was simply relying on and trusting in his expertise. I feel as though my lack of knowledge was used to take advantage of me.

When I arrived at home to surprise my husband, he was initially excited until he inspected the work. He turned the sound on to notice that the front 2 speakers were not functioning. He then looked at the new keys and said why did they give you these, they are the wrong ones for our alarm system. I told him that I asked the young man to see if I needed one and he installed this one. My husband was furious after finding out that after an inspection of the alarm system that I was told none of this pertinent information and his high quality alarm was deactivated. It was not until he went to the site that he was told that it was actually removed and trashed.

He asked to speak with a manager after getting nowhere with the initial salesman. He was joined by two other salesmen as well as the manager. Greg N. All of the men talked to my husband simultaneously causing him to feel threatened. They cut him off and would leave back and forth and speak amongst themselves continuously changing the details of their roles as well as store policy. One of the salesmen told my husband that I was lying to him and I simply walked in knowledgeable and requested a stereo and alarm with no need for an inspection.

All of these tactics made us feel humiliated and insulted and as if they were being deceitful. They then told him that since he was not there, he did not know what he was talking about, even though we spoke extensively about my discussion with the salesman. I then spoke over the phone to the salesman as well as the manager. When speaking with the manager, he refused to listen to my explanation of relying on feedback from his employee in order to make an educated decision. At no time was I disrespectful to Mr. N. He, however, decided that he was done listening to my explanation of the ordeal and simply put down the phone and walked away.

My husband picked up the phone and said that he just walked away without even making sure that a resolution was reached. My husband then informed that salesman that he was not satisfied with this service and that he wanted to contact a supervisor over Mr. N. They refused to give him any phone number for customer service.

Then as my husband was walking over and asking a floor associate for the same information, Mr. N told him that even if customer service agreed to resolve the issue that he would not touch our vehicle or allow any of his employees to touch the vehicle and that nobody from customer service could make him do it. Then as my husband was walking away, the other salesman continued to tell my husband repeatedly that I was a liar and that if he was not finished there that he was ready to handle it (basically he was challenging my husband to fight with him).

My husband left the store and we immediately called customer service. I have never experienced anything along these lines. My husband was threatened, teamed up on, verbally insulted, and humiliated in the middle of our neighborhood Best Buy. It is incredible! Customer service is of little help at this point. We simply wanted the front speakers repaired, the low grade alarm returned and our alarm back initially. After experiencing this, it feels as though we would have to be entitled to something more if not for the sake of our dignity. At this point, we were contacted and told that most of the parts of our old alarm system were dug out of the trash (it's now inoperable due to the method of extraction and disposal) and is waiting for us at the front of the store because they want us no where near the department as if we are horrible people.

The hostile Best Buy employees are continuing to add fuel to the fire by refusing to deal with customer service. Frankly, I am afraid to return. If they feel comfortable enough to speak to my husband who is a rather large guy in the way that they did, there is no way that I am setting foot in there ever again. At this point, there is still no resolution. No one with any actual authority has contacted us. Someone from customer service said we could go back to the same location only and repair the speakers. That's not happening! And we were offered a $100 gift card which is only a 5th of the cost of our old alarm and is not even half of what I had to pay for the new alarm that we supposedly needed.

I have been a long time loyal customer. This unit has had over eight service calls for related and unrelated issues. I felt they were really taking care of me by giving me the exchange ticket but then pulling it back and not honoring it. I really feel cheated. Each time they come out, I am giving up half of may day off and the issue is still not resolved. After denying the exchange, they just called to cancel the appointment to put in the parts because the parts are not available, so my washer remains leaking.

Now I have to reschedule according to my next day off which won't be until 2-11-10. I spoke with their customer relations initially on the 14th. She seemed empathetic and assured me they would resolve based on my relationship. She was to call me back by yesterday. Never called. I called back today and was basically told again that they denied the exchange. The last three attempts to repair are counting as one repair, which is not my fault they don't know how to fix and their lemon rule is three repairs and one pending. I did have a repair for this leak in Oct, Nov, Dec and Jan and are pending parts replacement. I believe they should approve their initial exchange request. They are claiming that the tech should not have given me that exchange receipt, but the fact is he did.

I am out $189 plus Ohio tax for the unit. I called the manufacturer of the unit and they offered to replace it for a nominal fee ($105) if I would send the old one in. I sent it yesterday as I trust the brand name. I believe Best Buy knew that particular unit did not work, so I closed my account and I will never darken their door again! I strongly advise others not to shop there either.

What my problem now is the dryer that it spins but it won't dry and I was told by the 3rd party technician (not Best Buy) that the gas coil needed to be replaced and that it takes about 3 to 5 business day for them to get it and they would place the order on Monday the 21 of December 2009. I called them (3rd party) to find out the status and I was told that they're waiting for Best Buy to send it to them, then I decided to call Best Buy to find out what's going on. I called them back on 12/30/09 and I was told that the order was placed on 12/28/09 when it should be on the week of 12/21/09.

I called again on 1/8/10 very frustrated and I went through the process with customer service at Best Buy over again regarding my issue and again I was told that it has been order on the 6th and it's backorder. I was very upset and request to speak to a manager but she keep insisting that it is backorder. I hang up the phone and called back again a couple of minutes later and requested to speak to a manager and of course I have to go through the whole issue again with each rep that answers the phone and I told him, "If he could read the comments that you people write whenever a customer calls, you'll find out my frustration," and finally he told me that they had tried to order the part but it has been backorder. So I told him how much longer I need to wait in order for the dryer to be replaced. He found out that they did not had a timeframe of how much longer it was going to take and he was going place the request to be replaced and that it was going to take 3 to 5 business day.

As of today 1/15/10, nobody from Best Buy has contacted me regarding the issue. I called them again and the same thing happened that they said the part has been order on the 14th and I told her that last week Mike had placed a request for the dryer to be replaced. She kept reading their notes and find out that they have reviewed it and it won't be replaced and they had ordered the part again. Please I need someone's advice of what to do. How could I have them or LG to replace the dryer and the washer too?

Yesterday, two months after numerous calls, the manager called me to basically say "Tough luck, we threw it out too bad." They discarded valuable data that cannot be replaced and they will not take responsibility, plus the fact that they blew the motherboard on my computer. I now have to purchase a new computer because they will not own up to the fact of the damages they caused. New computers are very costly since I am unemployed. Why can't they be held responsible to take care of items left in their care?

The response I received was sorry that is our policy. No action was taken by Best Buy's corporate headquarters. I went directly to HP where I explained to the tech what the issues were and he said it sounded like a hard drive issue. They sent me out a hard drive and I replaced it myself and sure enough that issue was not resolved. I have sent it in to HP; however, I feel that as a consumer and the amount of aggravation and loss of computer for many weeks that they should ship out a new computer to me as this was a new computer and now I am going to get a refurbished one that will most likely give me issues from this point on. It is their obligation to your loyal customers ( no doubt your market research shows you the importance of repeat purchasers) to only distribute your products with reputable dealers; dealers that are not abusive to your customers. My life would have been simpler if I had purchased a Mac computer. I strongly urge you to resolve this issue with me, the customer.

After 4 days, Best Buy called me back, stating that the fridge is out of stock and that I could either wait for it be restocked or cancel the order. Every week, I would call back, and they would tell me the same thing and that it would be restocked in a month. Finally, after a month, they told me that the fridge is discontinued by the manufacturer and that they can't fulfill the order. They offered to replace the fridge with a cheaper fridge or give me 10% off any fridge I wanted.

I called corporate after that and complained, and they told me that all they could offer is 10% off. So finally I gave up and called Best Buy again to get the price-matched fridge that they offered me. Now, they refuse to admit that they offered me that or even the 10% off that both the representative or corporate offered me. They told me that I would have to call corporate back and I would have to get their name and info, because they didn't put that into the case notes. I've just give up and will never use Best Buy again for any purchases.

I called the corporate office. They said they would ask the store manager. Again he refused. It was 15 dollars extra. It wasn't so much, it was the principal. I work in retail too and I, as an employee, always try to go all out for the customer. They don't seem to follow it. I did order the computer only because of the gift cards we got. Otherwise, I would have walked out. I will never, neither will my husband, go into Best Buy anymore.