Best Buy Reviews

I told him I am all the way in Los Angeles and wont be able to do that. He said well that is your problem. I told him it would be Best Buy's problem because they did not do their job in the first place and took work order and did not put that problem down. I said to him that if I had to come up there, I would pick up my laptop and take it somewhere else where the people there would know how to work on them and also knows how to treat their customers and someone would be losing their job. He asked me was that a threat and I told him right there that I wanted to speak to his manager. He said he was the store manager. Then he hung up on me. I called back and I advised him to never hang up on me ever again.

He said if I were to call up there again to speak to him, he would call police for harassment. Well I advised him that at that point they were not authorized from that point to have my laptop in their possession. That at that point it was now stolen property if they did not send it back to me, because I was not going to deal with idiots like that. He said he would refuse to return my laptop back to me unless I personally went up there myself to pick it up. I then hung up with him. Called Best Buys Customer service help line and filed a complaint with Jessica and she stated with all the trouble I had with the laptop, she would think they would replace it. She advised me she filed a complaint on my behalf to the corporate offices so this problem with Bill ** in the Chesapeake store would be dealt with. Well someone from the Best Buy Corporate office called to the Chesapeake Best Buy.

Because Bill ** aka William ** called the Chesapeake Police Department and filed a police report on me stating I threaten to come up there, but failed to tell the police on why. Well I found out that he called police when I went up to the Best Buy on 10-21-08 to pick up my laptop and I gave Steven my pick up receipt and he was all confused because William ** (Bill **) put a note on my file to not release laptop and notify manager prior to releasing per Bill **. Well here I am waiting and I do go into the Best Buy with a witness because I had a problem with this store on the phone several weeks before. Well here this guy walks up to me and says I am Bill ** and I am the one that called police on you and filed a police report on you. I asked him for what. He said because you said you were going to come up here.

I advised him that he had no business doing that and I don't trust them with my equipment. I then took my laptop and walked out the store and here he follows my witness out to the front of the store and he harasses her and leans over the counter and says to her do you want my information too? I called the corporate office of Best Buy and spoke to a person named Sarah ** in the Executive office and I explained to her on what happened in the Chesapeake store and what Bill ** did. She advised me that it would be against company policy for Bill ** to file charges against any customer. She advised she would handle the problem and get back with me. Well I then called Chesapeake Police Department and they advised that a William ** did file a police report against me for telling him I would come up there, but failed to report to them on why I was going to come up there because they had my property and refused to give my personal property back to me.

So I advised Bill ** that I would file a report on stolen property and that is probably why he called the police and filed a false police report. It is against the law to file a false police report against anybody. I advised Sarah at Best Buy Corporate office it is in her best interest to do something about William ** on what he did against a customer and threatened to keep personal property. She advised me that she called William ** at the Chesapeake store right away and he stated he did not want any problems and I advised here he already had problems when he filed a false police report against me. I expected her to fire him if Best Buy and Bill ** did not want a legal trouble. Sarah advised she could not tell me what actions that she took against Bill **.

I was advised by the police that I could file charges against him for filing a false police report. Well when I did finally get home to plug up the laptop, it took about 20 plus minutes to power up and all programs to come up. Well my internet still did not work, the power cord/mother board was still broken, my keys still stuck, my DVD player did not work. So I called customer care at Geek Squad and spoke to Kenzier and explained whole problem to her and she was in Mission Control and she advised me to call the corporate office and speak to someone in the Disaster area. Well I spoke to Sarah again and she was really no help to me. Sarah advised me that she will defend he employees and condones him calling the police for her employees protection.

I asked her what about the customer. Sarah had nothing much to say about the customer. Sarah did say at this point she will not take any action against William ** and plans not to do anything for me for any inconvenience that I was put through. I will do what I have to do to see to it that this problem get s to the highest Executives of the Best Buy Corporation. To this day I have a laptop that still does not work. I had purchased a 3 year policy that covers everything that can go wrong with the laptop, so its covered. This problem is still not over yet. I will give an update on what happens from here. Anyone please feel free to contact me in reference to this problem. I had a false police report put against me, mental distress, ruined my whole entire time home from work, embarrassed me completely, may cost me in not getting a job with the city, ruined my dinner, etc.

Today, the Westinghouse told me to get Best Buy and I did. Best Buy supervisor told me it was not their problem. I said it was frustrating, I would file a complaint with Virginia Attorney General and put a video on Youtube about my experience. The supervisor said he would take that as a threat and started to push me. Considering I had a surgery on my legs and they had seen me few days ago with crutches, I could not believe he kept pushing me. When I was outside, the general manager came out and threatened me and said if you ever talk about your experiences, we will file a legal suit. I have all your information, we will take care off you.

I called a police and they lied to the police. For some reason they said to the police they had no camera where the incident happened and no audio on tapes. They could only provide the video where all the way at the end I yelled at them and told them not to push me and they sold me defective tv. Of course, because there is no audio, they lied about that too.

The worst customer service full of lies, threats! They lie, steal your money. Best Buy = worst customer service, defective products

When the technician came to fix the washer I had to help him lift the appliances as he told me he needed help and they only scheduled him. If I didn't help him it would have been another two weeks before they could come out again. As it turned out the washer needed a new pump and the technician had to order the part. He said he would call me when the part came in.

I did not hear from him after a few days so I called him no less than 10 times over a 10 day period with no response. I finally called bestbuy service and they informed me the part had come in about a week ago and that the soonest they could schedule someone is 2 weeks from now! They are extremely condescending on the phone which makes it extremely frustrating.

At this point I just want to return the Washer and Dryer and get my money back, but they refused. I guess they feel they already have my money so too bad for me. I have put the charge into dispute with American Express but nothing has happened yet.

Several Mondays ago I was told they have now decided to REPLACE the monitor (I think they lost it because at one point they didn't even know where it was) but not on that day could they give me the replacement. No I must wait again now for them to receive a authorization number from the Samsung factory to replace the item... I've been waiting an additional 3 weeks for them to get this number! I mean good grief how long does it take to get a number?? So I ask the last time I talked with them being I have waited so long if they could just give me my replacement and let me be on my way and they could get the number when they get it? She said she would ask her manager when he came in that afternoon if they could do that for me and she would call me back that day to let me know either way.

That was close to a week ago and I'm still waiting on that call... Best Buy customer service is beyond bad. They act as if they could care less that you've been inconvenienced. I recently had to go purchase (elsewhere) another monitor just so I'd have use of my computer. And I'm still waiting on replacement of the one from Best Buy. I wonder sometimes if they will EVER get this number and will I ever get the monitor back or maybe a refund? Refund? I doubt that very seriously as I have ask for that before also. Right now I feel so violated. I feel as if they are getting over on me and in the end will have taken me for several hundred dollars and nothing to show for it.

I wish I had known that prior to purchasing the extended 5 year warranty. At the time, we had purchased not only the dishwasher but also a washer and dryer also with the extended 5 year warranty. I wish I had known prior to purchasing the extended warranties just exactly what they covered. I was told by the salesperson that everything was covered. What a rip-off.

I walked back to get the Black CD-R's and stopped at the Customer Service desk to tell the employee what was going on. She didn't seem to interested in the fact that I had to go back to the far corner of the store to get a product to replace another because their own employees didn't stock it properly. Chances are, at this point, the facings might have been corrected. I did mention that in the stores I worked in (I have 17 years retail experience) that if the product was priced as such, then the customer would pay THAT price. I could have bought up every last 50 pack CD-Rs for $8.99. And that is by LAW. Plus, as an employee, I would have been written up (along with every other employee) for stocking the shelves incorrectly whether I did it or not.

It is not as if one or two packs were incorrectly placed on the shelf, but there was an entire facing with over a dozen lined up for $8.99. To make matters worse, the cashier rolled her eyes and told me, "Just get the Black ones." In my years of retail experience, you do not chastise the customer for the store's inadequacy. Nor do you SEND the customer to get the RIGHT product. Either the cashier or another employee goes and gets the product. I am partially disabled. I have permanent nerve damage in my back and legs. Not only did I have to walk to the far reaches of the store once, but twice? All because of employees who aren't willing to help their customers or stock the shelves properly? I was always a loyal and frequent customer of Best Buy, but after this encounter, I am most likely to take my business elsewhere.

I'm old (64), Caucasian in a Hispanic community & female. None of which should have caused me to be treated with such indifference. Anyone familiar with Brownsville knows that our major blvd., FM802 has been under extensive construction for the past 6 months. In order to make these five unnecessary trips to Best Buy (since they won't answer the phone), I've had to negotiate hazardous traffic, expend numerous hours standing in line waiting for a geek squad member to give me another excuse about why my computer is still in Louisville, KY at the service center (info about where the computer had been sent was difficult to receive), and my son has been without a computer for his college courses.

Most college courses require that a student complete work on a computer; i.e. PowerPoint presentations, essays, etc.(Our computer has been with Best Buy for repair since 9/09/08). I was truly insulted when the store service manager, Mike **, told me I could buy anything in the store I wanted but he would not loan me a computer until mine was fixed. His personal assurances that he would fix the problem two weeks ago was a sham. This has been an extremely trying ordeal & who knows if the end is near?

I was then transferred to Stephanie (manager). She informed me that the next available appt was 10-23-08. Stephanie also told me she knew nothing about systems being updated and appts getting cancelled. Stephanie then told me she would send an email to a local technician and have them call me within 2 hours. I get a call from the tech, and the tech gives me a number for Samsung and told me I had to have them troubleshoot me over phone!! All of this is because Best Buy lost my appt in the system allegedly. I feel like Best Buy is not keeping their warranty promises. They should not offer a warranty if they can't honor the warranty issued. I'm presently taking a TV course for school and this issue is affecting my grade. I'm not to sure why the manager was not aware of system updates but other employees were. I think the employee was lying to me because she didn't know what to say. After all that, I still didn't get an appointment...

Now my warranty is expired. They did not resolve my problems as promised, told me it's my fault and I'm stuck with a laptop that doesn't burn or copy DVDs and a doctored up AC adapter that Best Buy have ** fixed, and the wrong DVD RW drive. I have lost time at work, burned a lot of gas @ $4.00 a gallon, driven more times to Best Buy than work because they won't answer their phone no matter how many time you call.

I got ripped off and lied to from all levels of management on this issue and something needs to be done about it. There is a lot more to explain and prove that they tried everything in their power to not give me a new computer as qualified to. I spend over $300 in repair fees because my extended warranty did not cover some of the repairs. I work too hard for my money to spend on additional gas, lose work or buy unnecessary parts and services. Something needs to be done about this.

I returned to the store with the item and receipt in hand, expressing my concerns with the defective product and requested to exchange the item for the same exact model I had purchased just less of two weeks prior. Two weeks prior, I had purchased the Toshiba laptop which was originally priced at $699 yet was on sale for $550. So as I said, I wished to exchange for a working product that I paid cash for. The customer service representative stated they discontinued the item. My options were to get a refund, a gift card, or an even exchange for an "ACER".

I stated that was not what I had purchased nor what I was interested in doing. I purchased the item I wanted and it did not work properly, ALL I WANTED WAS THE SAME ITEM OR SOMETHING OF COMPARABLE STANDARDS. The "Acer" is no way a comparable item in my eyes. Now I have asked to speak with a manager whom may be able to further help me. Stephon, whom was the manager on duty, stated there was a newer version of the Toshiba out that I purchased, yet was $150 more than I paid.

I was dissatisfied in returning a product I happened to get a deal on and was dissatisfied that the same model that "WORKS" was not available, only a newer version which they admitted had the same specs for an additional $150. I proceeded to ask to speak to his manager. He continuously repeated "1-888-BESTBUY". I said I was not satisfied calling a 1-800# to get the issue resolved while I took my time out to return to the store. Yet because he no longer wished to help I was left no other choice but to call while standing at the counter.

I proceeded to do so and at that time stated I wanted my refund while I was on the phone. Now as I sat on hold for ten minutes waiting to speak to a management personnel, I watched as the three customer service reps and manager, Stephon, went on to ignore my request for a refund and service others in line. I spoke with the Supervisor of Corporate Offices, Steven, over the phone, whom again was very unhelpful and very unprofessional, swearing back on the other end of the line and offering no apologies at all.

To say the least I was lead to another dead end. I was at my wits end frustrated at the service I was receiving and disgusted that this business operates this way. NO CUSTOMER SERVICE whatsoever. I in no way, shape, or form felt I was requesting anything out of the ordinary or unreasonable for that matter. I just wanted the same product I paid for that was not defective and since that product was not available I feel I should have been offered something more comparable.

Did I mention, I had spoken with another employee during this episode and was informed that Stephon told the other employee that he was able to exchange my laptop for the newer version which replaced mine for an even exchange yet was not going to because he felt I was being rude?! I did not know Best Buy's Return Policies were based on the Manager's Opinion rather than actual policy enforced. So as I said Stephon had been ignoring my request to get a refund of the money I paid and I had to again say "Excuse me but I believe I asked for assistance and you have been helping other customers over and over again while I stand here waiting."

Like I had told him earlier, calling 1-888-BESTBUY was not going to help. I was right about that. So he decides now is convenient for him to give me my refund and proceeds without saying a word to me until we get to the point where he asks "Do you want a gift card or the check mailed?" I stated I had paid cash and expect the cash I paid in my hand before leaving. He said there was no way. I CANNOT believe if you pay cash for an item and have your receipt and are within your return period that you have to wait for a check to be mailed! I cannot believe what goes on in that Store, it is absolutely unacceptable in my eyes and all consumers should be aware of this!

When the service technician left it was worse than before he tried to repair it. When he left, he said that he would be ordering the same part again. We waited a week and called to see if the part had arrived, we were told that we would have to call back in 3-5 days just to find out when the part would be in (not that the part would be here in 3-5 days - I double checked that when I was talking with them). We called back a week later and they said they had the part, but it would be another week before they would be able to install it. We offered to bring the TV up to the store to get it installed quicker and was told that they don't work on TVs there.

Their technician showed up finally and installed the part, and I really didn't think it was possible, but it is even worse. We contacted Best Buy's 888 number and was told that we can't just take the TV up and get a replacement or refund; we have to have a form filled out, wait another week for them to decide whether they will decide the lemon policy is valid on this case. I don't want to wait another week but looks like I will have to. Then who knows how much longer it will be after that, if they even decide that it is a lemon. I told that them I would like to take the TV to their store and inform their customers what their service is like, but they indicated that they would call the police and have us removed. Nice customer relations?? I just want my money back and to never have to deal with them ever again, but it doesn't look like that will happen.

They tried very hard to put me in a computer barely a couple of hundred dollars more than the warranty. Of course, I did not find out I was going to get the full amount towards a replacement so I couldn't research the best computer for me. Then, when finally found what wanted (one was on display), they didn't have any in stock. So, the manager tried to sway me toward another computer... I insisted on that one so he ordered it online which I ended up paying taxes for a Lemon Replacement and I had to pay delivery charges.

Just recentlt everytime I opened the refrigerator I smelled a burning smell...it really scared me. We finally discivered the sensor cover that covers the lightbulbs and also shows our temperature setting was melting...it melted completely off and is now presently hanging by wires. We cannot afford another refrigerator but as of now we do not have light in our refrigerator and am considering a used one...it is ashame that you struggle to pay for an item, only to find it is a piece of crap...the last time we looked they were still selling them....makes me feel like I want to go over there and warn everyone that looks at that particular brand.

The smell of the burning gave me an uncomfortable sense of being afraid of a fire and the smell was overwhelming. We worked hard to pay it off as soon as we could, we did without other things only to have this product be of such poor quality

I am six weeks without a washer. The time span included my son's leave from Afghanistan, where he is an infantry turret gunner. You talk about dirty clothes. I will never deal with this company, store again and encourage others to avoid it. Corporate greed rears its ugly head.

I am a Nurse practitioner, husband is an army officer - five days of lost work. emotional heartache of never ending calls with customer service people who are either unreachable, or moronic. Lost weekend trips to visit out of state child.

This ends any future relationship with Best Buy and LG.....total lemon on both counts! I am buying from anywhere else! Total cost of over $1100 in a nonworking dishwasher when I add cost, leave taken for repair, service costs...and this cost excludes time and dish pan hands attributable to dishwasing.

No one showed the first time because he got lost,never called - I lost a day of work. finally after two days of trying to get someone to straighten it out, he's scheduled to come - shows up at last .....says we need a part and will take 3-5 days. Said someone would call when part arrived. NO ONE EVERCALLED. I WENT THROUGH THE PROCESS AGAIN OF CALLING AND GOING around and around and around. FINALLY, someone says your part has been in, we'll call you to schedule. NO ONE CALLED. ANOTHER DAY WASTED. I call again, go round and round. Finally got a supervisor with Geek Squad. Told me how sorry, etc., scheduled someone for today (Wednesday). NO ONE CALLS, NO ONE SHOWS.

Called and went round and round. Someone finally left a message stating the reason he didn't show - it was a mistake. Best Buy has our money from the warranty and we are held hostage so we can't call another mechanic because we've got to deal with Best Buy as we paid for it. Is this incredible? All I get are form apology emails from whomever It is criminal! We have not been able to do laundry at home for a month and this is absolutely disgusting!

Lost two days of work and am paying to go to a disgusting laundromat.

The economic consequence will be the loss of business by me and the people I know.

what does that say about best buys's customer service. I would never buy anything from best buy ever again.
HAVE NOT had the laptop

The lack of a computer has caused my family a good deal of distress and time consuming annoyance. We have had to go to the library and to other locations to use a computer- my son is in high school also, and he badly needs to use the computer. There is no reason that I can think of that BEST BUY is failing to live up to its warranty. In my opinion, BEST BUY is NOT a good place to buy anything!

After work I go home and box up my TV and head back out to Best Buy. When I get there I head up to the customer service desk and explain my situation again, how I had bought it online picked up in-store and want to exchange for the better one and just pay the difference. They say that's not a problem just go grab the TV. So I head out to the floor to find the TV, get someone to help me, and I lug it back up to the customer service desk. She takes my receipt and starts running through the steps. A few minutes go past then she prints out a receipt, staples it to my old one and hands it back to me. Your money will be back on your card in 72 hours, she says. My jaw dropped and I stammered huh.

Again I state that I had just wanted to do an exchange and pay the difference which she said was not a problem just 5 minutes before. She says she can't help me because they can't cancel the refund so she passes me off to some guy. He comes over(He had also told me earlier after I explained my situation that it wouldn't be a problem to exchange) and explains that BestBuy.com is a sister company and that since I bought it on BestBuy.com they can only return it. He also attempts to make it seem like this is common information that is not only known by every Best Buy employee but is also readily available for the consumer. I balk at this mentioning how not 10min before 3 different employees after being explained my entire situation had all said that shouldn't be a problem but now all apparently know that you can't do that kind of exchange. He tries to recover by saying it's in my e-mailed receipt from BestBuy.com(which I had with me) which he can't find the info anywhere on the receipt.

I scoured the site and the only reference I can find to this is a note at the bottom of their legal policies page that says only: BestBuy.com, LLC is a subsidiary of Best Buy Co., Inc.. It's also confusing to the consumer when I can go on the website and buy the TV and pick up in store and in fact I can even return it to the store. But I can't exchange it at the store? That just doesn't make sense I just don't understand how a company can allow bureaucratics to get in the way of their objective(to make money). Not only did they not allow me to spend more money they threw the money I had already spent back in my face and basically told me to get out. I'm not happy and they don't have my money. It just doesn't make sense.

Personally, just lost time having to deal with the incompetence. For them, lost money since I've since gone elsewhere, paid a little more and got a better TV and will never be shopping there again.

I called Best Buy and spoke to a Geek Squad employee. I explained to the young man what was happening with the computer which was the same thing that happened the first time. The young man informed me that the computer was out of warrenty and I would be responsible for all charges. I was charged 34.95 again for a daignostic evaluation and if I wanted the data saved it would be another 100.00. I paid the 34.95 and my computer was sent to HP headquarters. Three weeks later I received a call from hp headquarters telling me that the mother board was bad again and if I wanted it fixed, it would be $300.00 or more. I requested that my computer be sent back unfixed.

My son complained to the managment and asked for his money back, but got no where. We then took the computer to a friend who works with computers and found out that the memory card had been placed in the wrong slot. My son delivered my computer back to me today 9/20/2008 and so far I have had no trouble. I believe this is a big scam on consumers that have little knowledge of computers. Best Buy and HP do not stand by their produces. I also believe I should get my money back for getting the wrong diagnosis and bad technical support.

This entire process has taken over one month and still don't have a washing machine. When speaking with a supervisor, I asked to speak with their supervisor, and was told there is no one higher to speak with, although I really don't think I was speaking with the CEO. I will never purchase another extended warranty from this company, and will neve shop with Best Buy ever!

My clothes were in the washing machine for over 2 1/2 weeks, and since the door would not unlock, they were ruined because of the mild dew on the wet clothes. I also lost income, because of the days I had to take off work for the first service call, that did not fix the problem with the machine, and the second service call to fix the machine.

I contacted Best Buy on Monday Sep 15 and they sent me a service repair man on Tues Sep 16. When he got here he told me that the delivery man did not put any washers on the fridge door, this is why it was not closing. After he left i called Best Buy to let them know what happen when the fridge was installed and if i will be compensated....they said there was nothing they could do....I am really lost because i really think they are at fault here.

on the 7th i went in having still recieved no word and was told that the recent huricane slowed shipping and that I would have it monday or most likely but I would definetly have it wednesday the absolute latest, the 10th of september. The thursday after I went in again and was told they recieved all the parts and were working on it, two days later I was told all the parts were on order, later that day I was told all parts had been recieved, the next day I was told all parts were ordered and they were waiting for them. I was then told that emails and escalation forms had been sent to the service center but that there was no way to contact them. I explined that I was going to have to drop the 2 classes I signed up for because I was assured I would have my computer then was reassured I would have it so I did not drop them. Now I have the option of failing or dropping them but having to pay several thousand dollars for late drop.

I was told only corporate or the service center could authorise the exchange but that the service center can not be contacted by anyone at best buy, So i called corporate and was told they could do nothing that only the manufacturer or the service center could and to return to the store. I went to the store again on the 14th and was told that all parts were on order and nothing could be done. I explained my financial loss if I did not have a computer by the 15th and was told oh well buy a new one or call corporate, I called corporate again and was told they were sorry. I was continuosly lied to but there was nothing they could do that I could buy a new laptop but that as far as me loosing out on school work and money because of the lies I was told by their employess nothing could be done aside from a 75$ gift certificate to best buy an escaation form to the service center and a report on which employees lied to me.

I explained I did not want anyone to get in trouble or fired over this that I did not want any handout or appology that I simply wanted the waranty that I paid for and the service I was promised by the time I was assured and promised by multiple employees, This was not one best buy employee but rather 3 in geek squad their supervisor two on the sales floor one in computers a cashier and teh geek squad manager. I was told that if after 45 days I did not recieve my computer then something coule be done, 45 days, after I was promissed it would be no more then a week and a half.

As a result of what I was advised to do from geek squad and best buy I stayed in my classes and did not drop because I was assured I woul dhave my computer back in time. I was told this even after I explained the potential loss in money ,school , grades, and work,. I absolutely feel that on multiple trips to the store multiple employees told me what they thought I wanted to hear in order to shut me up and get me out of the store. Along with the financial loss from school late fees and work with canceled appointments, irate clients, and missed deadlines I also now appear to be incompetent and a liar because I followed the advice and assurances of multiple best buy employees. I have recieved nothing but misinformation, automated responses and lies from best buy and its employees.

I explained to the lady what had happened. She was not concerned about the faulty product. She told me that I could take it to BestBuy and maybe they could replace the plastic. I told her that this product nearly burned my house down. She then elevated it to her supervisor who told me to expect a call from BestBuy Headquarters within 48 hours.

The faulty burned the desk mat it was sitting on. This product should be re-called due to this dangerous situation. If we had not been at home our dwelling would have burned.

The same day I called Best Buy Corporate Customer Care and told them the situation and asked them to please just replace my computer. Which under my 3-year service plan I have with geek squad is qualified for. I need a computer for school and work. He told me that the computer will be shipped the out the same day and should arrive at the service center within a few days to have the technician sign off on the request (express).

On September 12th I called Best Buy HQ to check the status of to find out it has not even left the best buy store to be signed off by the technician at the service center. The supervisor promised that it would be shipped out that day and I should call back the 15th for an update.

On September 15th I was told that the computer still has not reached the service center and will be a week until I hear anything. That will leave me without a computer for 44 days without my computer to hear what they want to do next. So I very well may not have a computer for a total of two months. I don't have the money to buy a new computer on my own.

I freelance as a cad technician I have to turndown projects that need field work and would have equaled the price of a 2 new computers or more. I would buy another but I do not have the money to do so. I am paying for DSL that is not being used $25 x 2 months = $50 I tried to have the repairs done before the beginning of the semester so that I can do my homework. I spend 2 hours a day in travel to use another computer. I would like best buy to buy back the computer $899 and refund my 3 year $350 service plan.

I called Best Buy who directed me (I have a 5 year warranty) to LG. LG told me to run a sanitary wash with all bleach in the bins, wash the rubber ring out with bleach, drain the hose in the front left and leave the door open to allow the washer to dry out. He told me to do this once a week. So, I did and it fixed the issue for the first 2 loads, then back to the stench. So, I called again and spoke with a woman who sent a repair man to the home. He told my husband to use a fraction of the HE detergent and NO fabric softner. And told him to run the sanitary cycle at least 2x's per week. He mentioned doing the last load of laundry as whites and putting it on sanitary - so we won't waste. Thoughtful, but a waste.

So, here I am. I have THROWN clothing away, including my business suits because the stench and mildew will not come out even when dry cleaned. I don't have money to continue to wear and toss away because my washer doesn't wash my clothes. I end up doing double the laundry because the clothes reek so badly. I can't stand it anymore!

I have lost out on clothing, saving money for water bills and time lost from work because of repairmen at the home. This is absolutely ridiculous! I spent $2500.00 on both machines and I want my money back AND damages, not to mention the countless HOURS washing clothes over and over again.

They were sorry I spent $105.00 on non-working phones, they were sorry I didn't purchase their warranty, they were sorry I wasn't getting cash or even store credit. Now I'm never shopping with them ever again. they lost my business forever and I'm letting everyone I can know through the internet that at Best Buy the only way the Customer is Always right is if you buy their warranty.

I'm out $105.00 plus the 8.25% sales tax. I'm stuck with phones I have no trust or confidence in. And I'm very disappointed with Best Buy for not standing behind the products they sell.

I purchased a refrigerator,stove and microwave based on this knowledge. I get a phone call from the bank (HSBC) stating my payments are late and that I'm in collections. HSBC stated that I still had to make payments, I explained what I was told.

My credit score is being destroyed. I WOULD HAVE NEVER MADE THE PURCHASE because I knew I could not afford monthly payments I was going to file my taxes in 09 and pay it off. That was the plan from the begining. Sears offered the same finance plan but the sales associate lowered the price of the stove or I simply would have went to Sears to make my purchase.

We received our product in a timely manner, but discovered that our appliance was not energy star nor did it have a child lock out feature. We have a 2 year old son and do not want him dispensing water and ice all over our new kitchen floors. When we tried to exchange our appliance through Best Buy, they claimed no responsibility as the appliance came directly from Whirlpool. They told us to deal with Whirlpool directly.

Whirlpool told us that the model we ordered used to be energy star but was recently changed due to new gov. standards. They also stated that Best Buy mislead us by listing/advertising that the model we ordered had child lock out features. It does not. Best Buy has since updated their site and the fridge we ordered is not longer available. We have no proof that we were mislead and sold a falsely advertised product. We are now stuck with a refrigerator that we do not want.

$810.89 Was the total cost of our refrigerator. We have to keep constant vigilance with our very curious toddler who would like nothing else that to flood our kitchen floor with ice and water. We have to pay more for our utility bill as we were not sent an energy star appliance.

We are going to pay out of pocket for the service with this other company when we wouldn't have to if this company had showed up like they said they would. Best Buy is supposed to reimburse us according to the applicance tech I spoke with. If they don't you will hear about it!

Then a week ago I tried to use the giftcard online to purchase memory cards for my son's camera and lo and behold, the giftcard now said zero balance. So I immediately called the other day the customer service no and told them the whole story again. The lady named April this time said that she has to do more research and will call me the following day. The next day I got a call from April at the customer service and said that they cannot do anything about this because the original purchasor has to call them so they can give a replacement giftcard.

I later found out from her that last May 21st when I called them originally, the giftcard was cancelled by the guy I was talking to. I said that he did not tell me that he was going to cancel it because I specifically asked him that we will just use the giftcard for online shopping and he said yes, we can do that. I did not get the impression that he was going to cancel it because I said that it will be a big hassle for me to call those two people who might have given my son the giftcard. So bottom line, April gave me the number where I can reach the person wo hcancelled our giftcard. I called right away to see if I can clear the matter and of course I get the voicemail, I left a message and till now I have not received a phone call back, that's why I am filing this complaint.

I feel that my son has been ripped off and this is big amount of money, $100.00. Yes, I know I can get a replacement card because I can have my brother or friend call. But I felt that the person did not really listen to me or did not care.

I finally broke down and called the Best Buy service department and asked to speak with a Supervisor to find out why it was taking so long for a technician to call me and why I could get a replacement tv...isn't that why we buy an Expensive extended warranty? The Supervisor got the in-service number and set up the appointment for the end of the week. And that was only because I called Best Buy service department to find out what was going on. It only took about 2 months to see some results. I also ordered a replacement bulb at the beginning of August and I still haven't seen it through the mail.

I am so utterly disappointed with Best Buy warranty/parts and service. Since I've been married we've bought every single appliance at Best Buy with all extended warranties and just when we need it/or use it....it doesn't count for anything. I can guarantee that we or any of our family and friends will never buy any product from Best Buy again. We are ready to buy a stock loaded fridge, but this time we wont buy it from Best Buy, well just buy it from your competitors.

Just received a letter stating our extended warranty for the television will be up on October 15th....will DEFINITELY not renew it!

Best Buy told us to take it to an AT&T store to see what could be done, if anything. They told me because I did not purchase it in an AT&T store, there was nothing they could or would do for me. A new phone would cost between $200-$300 and there is no way I could afford that. This phone was purchase about 2-3 months ago. I already paid 3 bills on it. Could you please help me?

Crack in screen preventing calls to be made.

this is not what I signed up for. If I would have known this I would have never bought anything on credit from this company Its no wonder everybody hates this store.

you know the saying I'll tell two friends and they wil tell two friend and so-on and so-on....

On 8/26 only one of the parts showed up. I called best buy and they said they could not have the service guy back until the other part showed up. I asked if it was back ordered. They said no. I gave it another day and still no second part. I called Best buy again. They said it was back ordered until at least 9/22/08 and since it was longer than two week I am eligible for a replacement tv. It would take 3-5 days for the request to go thru. On 8/31/08 I called Best Buy again,(keep in mind every time I call I am on hold for at least 25min to an hour and then get disconnected several times once I get thru)and ask them what's going on. They tel me that they have to put a request in and it is going to take 3-5 days to get approved. Why does it have to get re-submitted? They said because they were missing certain info.

So I wait 5 days again, today is 9/6/08 they were supposed to call me. They did not so I called them. They said that they have to resubmit my request for a replacement. Now I know when I am being bambozzled. I got on the internet and found a whole list of people that have been going thru the same thing where best buy does not honor their warranty that they took the money for. I need to get results as I am paying for HD service not to mention how much I paid for the tv in the first place. I need help as football season is now here and I can't watch my $3500.00 Tv nor can I view my HD programing or my nfl ticket that cost several hundred dollars..

Have lost the use of my tv for over 3 weeks. I am paying for HD services. My kid can't watch her movies in our family room I have a huge dead tv sitting there.

I had my computer man waiting for me at home while I ran to pick up the promised computer, and returned home 2 hours later, after he had left.

$100

The washer even moves across the floor and now I keep getting threatened from LG AND BESTBUY that if nothing is wrong with the machine I will have to pay for someone to look at it even though I bought the extra service agreement. Also note I've purchased 3 other appl from Best Buy and all had problems with them. My next step will be to contact the Better Business Bureau

When I showed up at the store, the only woman working in the department scoffed at me with a smirk and claimed that their lap would cost me $200 more than than the competitiors ad. When I explained what I was told over the phone, she said there was not way they would sell that unit for $200 less. I was then told that if I did not leave the store I would be hauled off by the police. I requested the contact information of the regional manager and before I knew it the police were there escorting out of the store before the other customers as if I was a criminal that had stole merchandise. The police told me that they get similar calls on a regular basis and that they would not shop at Best Buy for their customer service.

By 11 AM I called Best Buy TV Home Service. I was on hold for 42 minutes and finally after esplaining the problem I was told at first that there was no appointment. When I insisted there was it was then confirmed but customer service stated that they were not able to tell me anything. I expressed my exageration especially where I had now taken a 2nd vacation day. I was told that I would be transferred to a supervisor. I remained on hold another 21 minutes and the call disconnected. I didn't have in me to call back. I feel this is ploy on Best Buy's part to avoid having to use their technicians time to service what has already been prepaid.

I feel I am entitled to a refund for my service contract. I would have been better off saving the $249.95 and call an outsider for service. I should also be compensated for losing two precious vacation days because Best Buy cannot get their service act together. To make matters worse at neither time was I called telling me no one would be coming. I had to call myself. DO THEY FORGET WHO THE CUSTOMER IS AND WHO IS PAYING THEIR SALARIES?

Approximately 4 months later I took the computer back to best buy to request another computer I was told that the computer had to be sent out again to be fixed that I had not exhausted the four repairs as required by warranty. My concern is that I have experienced the same problem with the same computer for two years and the unit should be replaced. I do not know what the technicians did or if in fact they truly repaired my computer. I think the warranty is a scam and that Best Buy plays games until your warranty wears out and you have no recourse.

I have been without my computer for a combined two months and counting as the my computer is currently out for repair of which they estimate a month. I had to purchase another laptop because I am finishing my dissertation and I did not my computer for my job.

I follow up a week later on August 7 and speak with Maria, and find that they have no knowledge of any tech coming to my house and no part is ordered. Mysteriously, they oder the part that day, but how did they know what part if a technician was not here? I continue to follow up with calls to their service department over the next week and continue to get told the part is on order. At this point I have spent approximatley 4 hours on the telephone following up with Best Buy.

Around August 10, I file a complaint with consumer relations which in it self is a joke. They don't treat you with respect and they essentially have no authority to do anything. I speak with a Eric, a Supervisor after some consumer relations guy named Brian gives me a hard time. Eric makes all sorts of promises like I will get this resolved immediately, etc and then doesn't return calls. I call service again and am told that the part comes in on August 15 and they want to schedule the service call. No one calls me like they were supposed to so again I call them.

On August 20th, I speak with a Supervisor named Ashley who was quite rude, nonetheless, schedules me for August 28th between 9am and 12pm. At 9am I call the service department to find out what time the tech will show. After, 45 minutes of holding on the line with various customer service people, I am told that while I was scheduled for the 28th, they forgot to put the service call on their schedule.

This has cost me $1,000 at least of my own time not even calculating the time without the usage of my television.

I have been speaking with in home service and corp for best buy, they want to get me a replacement set but samsung are saying no go. Samsung are saying, if i see a picture then it is working within their spec even though my picture looks [bad]! Best buy have said they have done all they can do because they have replaced the parts and samsung are saying they will not repair because it is best buys problem! Best buy say it is samsung who needs to fix it...anyway...huge mess and i am stuck in the middle.

Now that the tech has done that, Samsung wants to get a 3rd party out to verify the set it not repairable, when before they did not want to even touch it! I have had Best Buy deny replacement 2 times now because technically under their warranty it is not a lemon (has to be same problem fixed 3 times apparently) tomorrow is supposedly D -Day and i should find out either way! I have a feeling both Best Buy and Samsung will refuse to replace the set! What are my options?

I have missed numerous days from work while the best buy tech kept installing the same part over and over again that samsung kept on sending even though it was the same wrong part everytime.

Next day I found my account number in my house and when back to Best buy. I was told I need to re-apply for the card again. A young lady gave me a form to fill while another kid asked her if she could handle she said was Ok. I fill the form with name, address, birthday, and of course social security number. She informed me my account was approved. The TV was delivered to the front door while she told me to meet her at the cashier. Another young man (around 19) asked me to enter my social security again in the keypad. This time I did just to get out. But the transaction did not go thru. Asked me again and again. He called the assistant manager and she tried but with no success. She called another manager. At this point I was very upset. The assistant manager got my application form and was trying to verify the information.

I told that was enough. I remind them they that they just had a case of an employee stealing personal information from customers and creating false accounts. This came out in the newspaper couple days before this incident. They scratched my social security number from the form and apologized. I told them this was a very poor service and that too many people (at least 5 mostly students) got of hold of my private information. I do not recommend anyone to purchase anything in credit at Best Buy.

Possible ID theft. Disclosure of private information.

The television was sent in to be services for two issues. One issue being a recall where insulation had to be installed around the Ambilight covers. The second issue was that the television kept blanking out the screen intermittently. Now Best Buy is claiming that the repair will not even count towards the no-lemon policy of 3 repairs and then it get's replaced, because one of the issues was a recall. Of course the recall issue has NOTHING to do with the 2nd issue that it was sent to be repaired for. Best Buy is shady in EVERY aspect of their business.... From their fraudulant extended warranties, to their outrageous restocking fees. Their business practices need to be investigated by the attorney general.

I now have a damaged television and Best Buy will take absolutely no responsibility for it. The service reps and the supervisor were both extremely rude on the telephone as well as demeaning. I will NEVER spend another cent in Best Buy.

I called the store numberous times to find out what were my next steps, NO ONE was able to help me over the phone. The so called Geek Squad was too busy to help. I asked for a manager and was told that ALL the managers were in a meeting. ALL of them, at the same time. So I decided to personally go to the store. When I get there, I waited for almost 40 minutes before being serviced. The representative there proceeded to tell me their system didn't have enough information to get my camera replaced. There was an AR number they need and it wasn't available. This was after I had already waited 1/2 hour for the store manager to bring the keys to the camera cabinets, which only he holds!!! 1 customer left the store due to wait time and when Reggie, the store Manager came with the keys, he didn't even aknowledge the customers waiting there, he just gave the girl the keys and left.

I waisted 1 hour of my time trying to deal with them and asked to speak with REGGIE. He never came to me, yet told the guy that was helping me that she's not getting a new camera. I had to go back home. The wrong information I was given, my waisted time, the way I was treated. Suck it all up after I GAVE THESE PEOPLE MY MONEY. I felt very humiliated.

Day 2 now, I call Best Buy first thing in the morning... Nothing, I got transfered to different departments, no one was able to help me. The last thing I was told was that their system updates every so often and that is why they can't see the information in the store. In the meantime, I sit here, wondering, when will their system update? When will I get my camera? This is ridiculous! DON'T buy the service plan. They offer a service they can't deliver.

I don't have a camera. I don't know where it is, where its been or when I'll get it, or get a new one, etc.

I called the following week and they said that the part was in back order and that i had to wait 3 weeks for it. I voiced out a complaint and they had someone contact me again in 3-5 business days. I waited and called again on the 6th day. They then told me that they will now have the replacement team contact me in 3-5 business days so that i can go pick out a new tv.

On the 6th day i called back again and demanded to speak with a manager. He told me that he will get this settled and contact me with a confirmation number so that i can go to best buy to pick out my new tv. I have not received the call and tried calling best buy to speak with him. Sure enough they have no directory to get a hold of him. I am now without my tv and have to settle with my old tv for entertainment. I am very disappointed with Best Buy and will never shop there again and i wanted to voice out a warning to anyone purchasing $1000+ products from best buy.

Very stressful. Wasted cell phone air time waiting 25+ mins to speak with a customer service rep on every time i called, only to be told that someone will contact me in 3-5 business days. Tv is just sitting here with no purpose. I purchased the original tv at sale price and i bet that i have to pay extra to get a tv similar to the one i purchased. That is if i get a call back on this.

Its been almost 4 years now, the set has never had a problem, but I figured I had better get the bulb replaced now. I called to schedule service and they refused saying that if there is not a problem with the picture that they will not replace the bulb. I tried to argue saying that was the premise (lie) for selling me the warranty, but to no avail. Of course I did not get it in writing either! My lesson learned. Never, ever, ever purchase the extended warranty for anything and never, ever, EVER believe a salesman. They will flat out lie to make the sale and what do they care, they'll just be working at the next electronics store in a couple of months anyway.

On Friday,I looked at my account online.Best Buy had charged me 3 times! I immediatly called the store. It took me an hour to get anyone on the phone!! I finally talked to the manager. She said she would check the register. He would not balande, he shl be 1600.00 over. She called back and told meHe didn't charge you 3x The drawer was balanced. I was so shocked. I told her I was looking at my account and they charge me. She said it was immpossible.They balanced and I was wrong. I asked her if she wanted to see my staement. Her answer was Well,if you can come up with someting, yeah I argued with her for several minutes. She all but called me a liar.

I took off work and went straight to my bank.They verified the charges by their merchant #. They gave me verification on their letterhead with the branch managers card. When I showed up at the store I was met by the rudest person, the store manger Amanda. She kept saying we do not have your money, I don't know what you want me to do. Finally I asked her who her boss was, she would not give me a name, but finally a gentleman showed up. After explaing the situation. He said We could call corporate She didn't want to, instead she called my bank and argued with them that they did not charge me 3x.The bank assured them that they did.

We were standing by the registers,so everyone could hear what was going on. She then called the number on the back of my card, she talked to someone in custmer service. She proceeded to read it out loud with the 3 digit code on the back! I felt very uncomfortable with that. I thoght we should go to an office and work it out. But we just stood out in the store. The person at the crd center gave her the 3 authorization codes. They were run 1 minute apart. She got mad and continued to treat me rudely and saidI don't know what to do We really don't have anything to charge it back to. If you wait 3-4 days maybe it will correct itself!

Finally the card statment wanted to see the report that she said came from the register. She went into her office to fax it. After 15 minutes I knoced on the door. She din't answer, a girl at one of the registers told me had left! I blew up! Then a securityguy from the door came over and started yelling at me. I just said forget it. I will call the bank myself And I left.

I called the bank center and they had to put a hold on my account. I was told by the lady at the center the employee at Best Buy had been rude and insisted we were all wrong! She defended the fact that they balanced. I finally got the mess cleaned up by my bank and the card center.

I have tried for 3 days to get in touch with a regional manger. I was told at the Lees Summit store, they did not know who the regional manager was. I finally called a differnt store in Missouri. They gave me all the info I needed. I am in the process of contacting that manger. I think a shoplifter is probably given more privacy than I had. I am very disappointed in the store.

Best Buy exchanged them a year later. I've already had the rollers changed several times and am just living with the noise. The water is so bad in the washer I can barely open the door. the techs told me I needed to run the washer with ammonia or vinegar before using it to wash clothes. Why should I have too!

I took the monitor home and it would turn off after it was on for 5 to 20 minutes and when I turned it back on it would immediately shut back off. I let it cool down and it did the same thing again. I decided to take it back, but they did not have an exact exchange so I asked for my money back. They tried to just refund the purchase price minus the $33.00 discount from the computer purchase. The manager at the store became very aggressive with me and kept cutting me off mid sentence and eventually told me to leave the store. I asked for the monitor back and he said that my monitor was now the property of Best Buy since they had issued me a refund. I said that I refuse the refund and he agreed to give me the monitor back.

I called corporate customer service and they offered to give me $33.00 if I could not work it out by visiting the store when the associates and manager that were working when I bought the computer are working and speak with them. I was looking at HD LCD TVs. Do I trust buying one from Best Buy if they give me this hard of a time over $33.00? At this point unless the make it right, NO!

out $33.00 + gas and 4 hours time if they do refund the purchase.

This most recent malfunction occured in June of this year. It is Aug 15th and is still broken. They have been to my house twice to try and rerpair the TV with no success. The technician told them it would be best to replace the televeision, but they denied the request. They ordered parts to be shipped to the service center in late July. These parts never came so another request to replace was submitted on August 11. They once again denied the request and began to research the parts. The parts were determined to be on back order so another request to replace the television was made. This request is pending with no end in sight.

I was told by a customer service representative that they are trying to wait to see if the parts come off of back order before proceeding with the request. I am in a tough spot with no television and no end in sight. All I want is my television repaired or replaced, either is fine with me. However, they do not seem to be concerned with the amount of time this process takes nor the quality of customer service that is being provided.

Upon completion of my purchase, and collecting myself from my embarrassing encounter, I called BBs toll free "customer service"--and I use this phrase VERY loosely--number to find out how a zero balance could possibly grow to a $74+ dollar balance. After speaking with one rather inept customer service representative (CSR) who informed me that I was responsible for the entire fee regardless of my payoff of the entire amount--less than 2 months prior--I finally convinced him I needed to speak with a supervisor. I should add here that neither of these individuals spoke English very well, and every other sentence was predicated with me asking, "what did you just say?"

Finally after the 2nd (comma) gentleman explained that because I was 6 days late with my payoff amount on 6/24, BB assessed a $35 late fee on 6/16; and an additional late fee 30 days later on 7/17. To add injury to insult, BB also took it upon themselves to add a finance charge, making the grand total $74.57. I tried to explain to "Vicram" (the name of the CSR from an obviously outsourced call center) that this was truly an erroneous fee in that BB was accruing late fees and finance charges on a non-existent balance. Vicram refused to budge, siting that it didn't matter whether you were 1 hour late or 29 days late, their "system" automatically added a late charge the moment any payment was late.

I have several problems with this, which I thoroughly explained to "Vicram" as calmly as possible as he REPEATEDLY interrupted me: (1) How could BB possible add a $35 late fee on a payoff amount that was less than a week late? (2) How could BB possibly justify charging ANOTHER late fee based on the balance on my card incurred from the first late charge, when the buyer (myself) wasn't ever made aware of this charge in the first place?

3) is charging $74.57 in finance charges & late fees really worth charging a loyal and reliable customer that has NEVER been late and has purchased thousands of dollars worth of merchandise worth losing that customer's future business and (4) is $74.57 really worth the headache for BB?--common sense shows the time spent on the phcone with the in-store cashier and and time on the phone with 2 overseas CSRs MUST have totaled WAY more than the erroneous amount charged to my BB credit card.

The 1st and 2nd Best Buy (BB) Customer Service Representatives (CSRs) both denied my request to have the erroneous charges removed and I, as a FORMER loyal BB shopper am being forced to pay $74.57 by 8/15 (tomorrow) for services NEVER RENDERED.

Best Buy cannot give you a service time until the morning of the appointment, making it difficult to schedule around the appointment time. Plus, the technician is not at all flexible in scheduling appointments. You either take the time he gives you, or reschedule. After the initial service call, the technician ordered a new power supply board for the TV, and installed it about a week later on a second service call. The power supply board worked about 2 days, then failed. Another call to schedule service and more time off work. The technician told me that the first board must have been bad and he ordered another one. Receiving the board took over a week, and I had to schedule a fourth service call (with more time off work).

While I don't live in a huge area (town of about 350,000), I can't imagine that there is not a better way to schedule service. Best Buy pushes their service plans, but does not offer flexible service with the plan. I found out it takes 4 issues (not service calls, but actual repairs) before Best Buy will replace the television.

I have now been without a television for over a month, and it could potentially take 4 more service calls before I can get the television replaced. Best Buy needs to be much more flexible in their scheduling and needs to explain the service policies more clearly, instead of putting them in the fine print. I am very disatisfied with the service I have received and the fact that I have to take off work everytime the television needs service is ridiculous. I live 30 minutes from work, so it requires me to take off at least two hours each time.

I asked him for a rain check because I only wanted the laptop at its original price. So, He informed me that he would sell me the laptop with the programs at original price 699.99$. He also stated that since they were out, he would sell me the laptop with the anti-virus at 730.00$. Since there werent any at original price available. I agreed. My total came to 781.55$.

After I purchased the laptop, I checked the receipt, only to find out the anti-virus came with the laptop in a package! I feel as though this best buy employee played on me not being knowledgeable about laptops to get more money. This employee mislead me. If I wouldnt have said no, to the anti-virus program being installed earlier, I wouldve paid out an additional 120$ while it came with the laptop package.

I called to get a refund that same day and they specifically told me there are no refunds on packages after it is purchased. I felt powerless and confused. Which results to this letter. I ended up paying more money for a laptop and extra services I did not want or need! This is very misleading. As a resolution I would like my money back for the additional money I paid for the HP T-2390. which totals to: 50.57$.

I was mislead into thinking I was purchasing something I needed for my computer. Reality was my computer and the price I was paying for came with everything I needed. As a result I ended paying more because the customer service representative mislead me, then told me I could not get a refund. I was lied to and mislead.

My Daughter took it back in, they just brushed her aside. I contacted them and was told since it was out of Warranty they did not have to do anything. I contacted Gateway, thinking that being a Manufacturers Warranty, they did the repair. We were under the impression that they did send it to Gateway, they told my Daughter several times that they were waiting for Gateway to contact them, when it was in for service.

When I contacted Gateway, they said they new nothing of the repairs, they did not do the repairs and the only record they showed was, parts ordered by Best Buy ( The Motherboards) When I contacted the Best Buy store, I was told that that they were an Authorized service center for Gateway. When I spoke to Gateway, they said that had they had worked on the computer, and replaced a major part twice ( as Best Buy supposedly did or didn't) they would replace the Laptop.

Now my Daughter has started college without her Laptop.

A week passes, I call back to schedule. No call back. I call the repair men. I talk with them for a week; I give them the model number, the make number, lots of info. A week later they call back and say they don't fix Panasonic TVs. I call Best Buy, they schedule another repair person. They don't call. I call the repair people, I get the fax machine. My mother calls Best Buy and complains to a supervisor. We schedule a repair person who comes, looks at the TV and tells me that it will take 5 business days to fix, so they take the TV. A week later I call them, they say the TV has been working and they have to wait to replicate the problem so they can fix it.

A week later I call Best Buy, who in turn calls the repair people who tell them that they have to order a part. 3 weeks after they take the TV and 4 months since the TV stopped working they return the TV. Finally it works! One hour after the guys drop it off it shuts off and is the exact same as it was before. I call Best Buy who tell me they have to process the forms for a new TV and will call me in 3-5 business days. I have had no TV for over 3 months and it is now the Olympics!

Wasted cable and tivo accounts about $80 a month for almost 4 months. Spent countless hours on hold and talking with customer service people at Best Buy (4 hours just today). Spent a total of about 20 hours waiting for repair people to come. I am stressed and been pushed to the breaking point about this TV. All I want is my Warranty honored and a replacement TV of the same value.

I will be without a washer for 3 weeks as parts are ordered and no gaurantee they will fix the issue. Has anyone got a easy (besides buying a new washer) solution to ge this working? is anyone taking legal action?

3+ weeks of no washer.

They acknowledged the mistake and explained that was made because their sell representative was new to his job. But even they were really sorry, they told us the geek squad service ($89) was not refundable, and that we still are chargeable for a 15% re-stocking fee for the antivirus software. That's totally wrong. How can they admit is their fault and still don't do anything to corrected? We insisted for a while but then we got tired and left with out any refund for their mistake. Is there anything we should have done different?

About a month later I started having problems with it. I brought it back into the store to fix because it wasn't typing properly. (Only symbols - not letters). They kept it for a month, told me that there was physical damage that was not carried under the warranty and returned it to me un-fixed. I went home and brought it back the next day and told them to go ahead and fix it and I would pay for the repairs out of pocket. The demanded a deposit of $150.00 before they would take it. They returned it to me 2 weeks later, still un-fixed. While I was there arguing with the Geek Squad tech, another tech came over and just clicked on a button and it was fixed. And I was out $150.00. I complained to Best Buy and they sent me a check for $50.00.

3 Weeks ago I brought the laptop back to Best Buy because the adapter is too loose to go into the computer to charge so I can't power it up. They called me yesterday to say that it was back in from repair. I went there today to pick it up and it was still un-fixed. They told me that it was from physical damage and that my warranty does not cover it.

MY QUESTION. This warranty that I purchased for $200.00; just what does it cover. I am now stuck with a computer that does not work because it cannot be charged and I am still under the Original Warranty. The Extended Warranty hasn't even gone into effect yet. I just finished reading all of the complaints that have been filed against Best Buy so I feel like I am not alone. But how can a company as large as this get away with this over and over again. Your help would be greatly appreciated.

I paid over $1,000.00 for the laptop plus another $200.00 for an extended warranty.

It began on August 2 when Best Buy called and said they would deliver and install all three items on Monday morning August 4th. My wife took the morning off from work and a delivery truck showed up with the stove (which they did install) and the microwave (which they did not). I called Best Buy and asked about the dish washer and was told it was on back order and would be in in about a week.

On Wednesday the 6th we had a phone messaage saying that they would be by on Thursday the 7th between 12 noon and 3 p.m. to deliver and install the diswasher (supposedly on a week's backorder). I arrived at my home at exactly 12 noon and there were two messages: the first left at 8:40 that morning saying they would now be by between 9 and noon (that's right, 20 minutes notice when my wife and I were already at work). The second message said they arrived at 9 a.m. and left after thirty minutes.

I called Best Buy and certainly lost my cool for abruptly changing the schedule (even the cable company is better than this). I spoke with a supervisor and she verbally guaranteed that delivery and installation of the dish washer and installtion of the microwave would be on Friday, August 8th between 11 and 3. On Friday morning at 9:15 I received a call from an installer saying they were there to install the microwave. I rushed home and while they were installing the microwave, I contacted Best Buy to reconfirm delivery and installation of the dishwasher at the time they guaranteed.

It is now 3:30 and I am on hold (again) waiting to talk to a Best Buy supervisor for deliver and installation. We will never order items from Best Buy again and if there is any type of class action brewing, count me in. As of this writing - still unresolved.

The manager intitially said since they could not find the laptop they would replace it with a similar product.My personal information was comprimised also...another person's name started appearing on my contact information. this person lives somewhere in utah. I sent 2 emails to alex eliot at best buy . alex was the manager i spoke to when they couldn't find my computer. he refused to answer my emails.

Lost my work computer and have wasted many hours talking to best buy and their geek squad.

I called Best Buy Credit on July 18th and explained the frig was being picked up on the 24th and I was assured a credit would be given before the due date of August 1st. They noted my account. The frig was picked up on July 24th. Today, August 7th, I called BB Credit and no credit had been issued and my account was delinquent. They noted my account after I explained again the situation. I called the Best Buy store in Costa Mesa and spoke with Brad in Appliances, the person who sold the frig to me. I asked why we hadn't received our refund check and he gave me a quick runoff of excuses, he'd been busy, computer problems, etc. He said he would process it today and a Gift Card would be issued.

I explained how he told me a refund check would be given, and he said, "Uh, I'll have to run that by my manager." He put me on hold and didn't come back. I called the store again and spoke with the manager, Mike Solomon, who said he spoke with the employees and "they" said they didn't tell me that. I asked, "Both of them?" Then he said Jose was in Mexico, but Brad said he never said that. Mike gave me "store policy" which was, if something was purchased with a gift card, a gift card was given on return. I said I NEVER would have purchased a frig from Home Depot knowing I was getting a Gift Card back!

I called Best Buy Corp and spoke to Customer Relations, first to Jean, then to Dana (supervisor). They gave me the same "store policy".

I never wanted to deal with Best Buy again after our last dispute. But I thought if they were offering us the gift card for $1400, I would give them another chance. And now, within a month, they've caused another issue. My wife and I were fully willing to accept a frig from Best Buy we didn't care for if the Best Buy employees would have told us a gift card would have been given back to us in exchange. I would have NEVER purchased a frig from Home Depot.

I was told by TWO employees I could get a refund check, not just ONE, but TWO. I couldn't have been more clear in my communication with them. I cannot pay for the Home Depot frig with a Best Buy gift card. My only recourse is to try and sell the gift card for less than face value, if that's even possible. I was given false/incorrect/misinformed statements and Best Buy should stand behind their employee comments regardless if they were wrong. I don't have the funds to pay for the frig from Home Depot. I am going to try and sell the Best Buy Gift Card at less than face value for cash, and will probably take a loss on its full value.

Wednesday July 30th the tech comes out. He tells what is wrong with it and says that with these Frigidaire refrigerators it is common for this part to go out on them. I said well if this is a common problem should you already had the part before you came out? He said no. I said don't they tell you what the customer says is wrong with the appliance when they call? He says no not really. He then tells me that it will probably take a week to come in. I asked why so long and he says it depends on where the part is coming from. What they can't overnight it? BS! I was very upset and told him I can't wait that long what am I supposed to do? He told me that we'll probably have to go out and eat until then. Go out and eat? Do you know what it costs for a family of three to eat and I'm talking cheap at a fast food place? That's aprox $15-20 for one meal so your talking around $60 a day for three meals, Aprox $420 for the week! Is Best Buy going to pay for that? I tell him we are broke and all of our money was in that refrigerator and now it is gone. I told him that Best Buy was supposed to send me a reimbursement form but so far I haven't received it. In the meantime we are living off of peanut butter sandwiches and ramen soup.

Yesterday evening Sunday August 3rd, Best Buy called to let me know the part was in but I didn't get the message until late. This morning August 4th I called up Best Buy. The guy on the phone tells me that they are scheduling an appointment for the following friday, August 8th. Friday? Now I am really upset and I go off on the guy. He tells me that is the best they can do but if a spot opens up then they'll call me sooner. I told him the tech knew I needed this fixed right away. This is NOT like having a tv fixed. A refrigerator is a neccesity!! You can go without a tv but not food! I also tell him I never received the form for my food spoilage. He proceeds to tell me that the information I had about that was wrong and asked who told me this. I told him the last person I talked to on the phone when I first called for repairs. He tells me that they do not send out a form that "I" have to send "them" all the information, my name, address, etc....list of all food items and the cost, etc. What a load of [lies]! Just another way for Best Buy to delay things even longer!

I told him that I had been reading complaints on the internet about Best Buy and also how people never received the food reimbursements and that I highly doubt I will receive mine either. I also told him that last week I submitted a complaint to Best Buy online about the whole situtation. Of course Best Buy has not responded back to me and probably never will. So anyway this is my deal, been without a working fridge for 10 days and now have to wait an another 4 days, in the meantime no food or reimbursement for our food from Best Buy/aka WORST BUY!

When I complained they stated they reserve the right, at the discretion of the GM, to give original purchase price or what the product would be worth 3 years later. They informed me that it is company policy NOT to give the origincal purchase price on their warranties, but to replace the product based on its current technological value compared to other procuts. They valued it at $1300. I feel I was ripped-off since the product sold was deffective and stopped working after 3 years. They disagreed, take it or leave it.

$1300 store credit for defective $4600 plasma TV 3 years after purchase with extended 4 year warranty

In three month, they have charged $117 late fee.

When the camera was returned to Best Buy the electronics department clerk insisted the camera was not used (although traces of something brown was found on the exterior of the camera). When my husband pointed out the fact the lens protector had been removed by someone before we purchased the camera the clerk insisted she received new cameras all the time with bubbles under the lens protector. She became rude and then we were told there would be a 15% restocking fee.

My husband said he could understand a $5 or $10 restocking fee but a 15% restocking fee was unrealistic. After leaving the store we realized Best Buy had made about $40 on a camera they never sold. We walked next door to Wal-Mart and found the same camera for sale at regular sale price only $.02 more than the camera at Best Buy. Wal-Mart selection turned out to be larger with better bargains than Best Buy. We have decided we will no longer deal with Best Buy because of what we feel are deceptive greedy corporate policies and poor customer relations.

After a year and a half the picture went out, we called for a repair person and it was deemed unrepairable. We went to the store and were told we could only get a tv of lesser value or $700.00. They said only the TV was in consideration and they took the $1000.00 price deducted the $300.00 GIFT CARD and arrived at the $700.00. We told the store manager that the receipt stated 4YR 0-$999.99 PLSMA PSP we had a warranty reciept for $999.99 not for $700.00. We are still in communication with the store and have no resolution. They obviously do not want to honor thier warranty.

On July 16th I was told on the phone that it could "take weeks to get it fixed". I then went to the store and asked to speak to the manager because I wanted the computer replaced since I bought it to USE. A rude young woman who stated that she was the Geek Squad supervisor, refused me access to the manager and told me in a very condescending way that I'd "just have to wait for my computer to be fixed". I left the store rather than to make a scene.

I then filed a complaint with the Better Business Bureau here and wrote a letter to the store manager asking that my computer be replaced. The manager has never responded to my letter. On July 21st I was told that the repair facility had requested "Authorization to Replace" my computer. Since that time nothing has happened. I've called the store several times, only to be told they're still waiting for permission to replace the computer.

I am unable to access the internet to get my e-mail, transact personal business or use the internet for any information that I want. I have to go to the Public Library which is several miles from my home to use the internet. I am also paying for internet service at my home and therefore am wasting that money.

About 30 minutes on the phone and 3 people later I was told it will take them 7 - 10 days to notify the store that I am covered. I said I'm still in the store, I'll hand the technician my phone, you can tel him now. They refused. I asked to speak with a supervisor and was refused. My laptop doesn't work, I am apparently out over $300 spent on a service plan that was never implemented. I need it repaired now, not whenever or if ever,best buy feels like it.

After 4 trips and countless hours explaining and re-explaining the problem not to mention the original $1000 plus investment, I still do not have a computer that works for my purposes. The store manager will NOT do anything but send it in. The techs have requested a junk it order the last 2 times, but I still have the problem and no replacment. I do not recommend anyone purchase anything from BB again - even a ream of paper!

Now i owe best buy over $800 because i refused to pay for a computer when i was told by the sales rep that i would receive the rebated in 6-8 weeks. I could not return the computer because of the 30 day return policy and i would have to pay a restocking fee.

the new fan never came and it finally quit working all together with a FF blinking on the front. Here comes Best Buys again. This time the repair guy said oh these are junk. the same thing breaks on all of them. it is the regulator that tells the fan when to run that is messed up. not the fan ok, will you get us a regulator? he said LG is the worst for parts orders. they have 10 parts and / or part numbers that go to this fridge for this one problem ok, well what should we do? the right handle is hanging off as well! he said get rid of it and buy a whirlpool or maytag. i never fix those and if i do, it's easy to get parts. THANK GOODNESS we bought the service plan which covers LEMONS like LG. we picked out a new whirlpool that will be here Monday 7/28/08.

ON ANOTHER NOTE: when i called BEST BUYS to report I did have a lemon (4 repairs makes a lemon) I had to go up the telephone food chain to get a supervisor only to hear her say we only show one service call to your house what? are you kidding. He came and replaced a fan the first year well we have no proof of that visit ....do you? that is right folks... you have to prove they were there each time! the repair guy only left a receipt once! we never signed anything or got a copy of anything on the other visits. her answer?

we can send him out again because we only have a record of one visit ok. do it. The poor guy showed up 5 days later (soonest appt they had!) and I went off on him. He already knew me from his previous visits. He called in on his company phone RIGHT THERE AND THEN and reported the fridge as being a lemon. whew. even with a service plan WE STILL HAD PROBLEMS. document, document, document everything a repair person does.

Best Buy says it's not their problem, with an investment over $500 for this Model FFH1765FW freezer, how can I get them to replace with one that is not defective? Everytime I call the 1800 number for customer service with Frigidaire someone that does not speak good English can't comprehend the problem and they hang up on me.

Lost time from work, frozen food has been thrown out to the overall price of damage in the $2500 range.

no tv for weeks

I have been going into this store, as well as a number of other retail locations (i.e. Circuit City, Toys R Us) almost daily over the past two weeks hoping to find a time when the merchandise would be in stock. I always check this Best Buy location first because I am a regular shopper at this location. In the past 3 months I have purchased 2 HP camera-printer bundles, 2 Flip Video Ultra portable video units plus accessories, 2 Olympus Stylus Cameras(at nearly $400-each), 1 Mac Notebook computer (at over $1400-) and over a thousand dollars worth of Anime and popular movie DVD's, a Sony DS Gameboy as well as games and accessories, a variety of computer games and music CD's, a portable battery charger, batteries, phone cases for an I-phone, printer cartridges, photo paper and other accessories of this type. I have receipts for all of these purchases.

As I indicated previously, I have been checking nearly daily in this store as well as others, hoping to purchase a Wii Game system and 2 Wii Fit Game units as well as related accessories, games etc.. The Wii Game system and 1 Wii Fit was intended as a gift for my 15 yr old niece who has been bed ridden for over a month with Mono. The other Wii Fit unit was intended for my 9 year old daughter. Shortly after entering the store, I approached a Finally, a young male salesperson with my request. I was absolutely delighted when he confirmed that the merchandise was finally in stock. I quickly indicated that I would like 1 of the Wii Game systems and 2 of the Wii Fit units.

The salesman indicated that I should follow him to the location where the items were located. The merchandise was kept in a small storage area at the back corner of the store. The area was well lit with the merchandise completely visible however, it was accessible to employees only. As my daughter and I followed the salesman to this area, he instantly began to describe a $30.00 extended service plan that Best Buy supplies for this type of merchandise. The salesman discussed this service in a manner and tone that implied this was a required cost that would be applied in addition to the retail price of the purchase.

Although his manner caused me to feel somewhat hesitant, I asked if this was an optional cost. The salesman confirmed that it was. I politely declined the offer of the extended service plan and the additional cost. At this point there was an instant and obvious change in the salesman's overall demeanor. He appeared clearly displeased with me and his manner became very abrupt and unfriendly. He then went into the open stock area and returned holding one Wii Game system and one Wii Fit unit. With barely a glance in my direction he walked past me and commanded over his shoulder that I should follow him. I quickly reminded him that I had requested 2 of the Wii Fit units. He then informed me ion a very discourteous manner, that because there was a special on the price of the units, I could only purchase one of each item.

The Wii Game System was $249- and the Wii Fit Units were $70- each. In my search for this merchandise, I have found those to be the standard retail prices in every location that I have shopped where this type of merchandise is sold. I refrained from mentioning this, however I explained that The Wii Game System and one of the Wii Fit Units were gifts, and only one Wii Fit unit was for use in my own home. He hesitated. He then looked over at another male employee standing nearby, (well within hearing distance) and indicated that he would check with his "manager."

He abruptly walked over to this person and in a clearly audible speaking voice indicated that I was buying the game system and the Fit unit. He mentioned that I was not going to purchase the extended service plan, however, I was requesting the purchase of a second Fit unit. As I listened, I thought it was extremely odd that the salesman found it necessary to tell the manager that I had refused the extended service plan, as it had absolutely no relevance to my request to purchase the second Wii Fit unit. The "manager" looked rudely over at me and in a rather loud, very scornful tone indicated that there was only one to a customer. His tone was very insulting and seemed to imply that I was trying to scam the store somehow. His voice was loud enough to carry to other customers shopping nearby. Although I felt incredibly offended at his manner and tone, I simply responded by saying " I understand, it's no problem."

As I walked away with my daughter, I once again thought about how strange it was that the salesman had made the point about my decline of the additional cost for the extended service on the mercandise as well as the rude,displeased, discourteous, insulting demeanor of both the salesman and the manager. It was then that I realized that I probably would have been able to purchase the second Fit unit if I had bought the extended service. Although offended and insulted, I simply intended to return the next day to purchase the additional unit. The salesman continued to carry the items and indicated I should follow him. He brought me to the cashier. I paid for my merchandise and we left the store.

While walking to my car, I called my brother in law, (who also lives less than 5 minutes from this location) and told him I had purchased the Wii for his daughter. I explained that I had wanted to buy the Wii Fit unit as well but that the store had limited the purchase to 1 to a customer. He was very excited that I had located a store with the merchandise in stock. He indicated that since I had bought the game system (a much more expensive item), he would come and buy the Wii Fit Unit himself. He quickly came to the store.

It was less than 10 minutes before I led him to the back of the store to the very same salesman. I excitedly indicated that I had brought a new customer to make a purchase. The salesman gave us what could only be a sly look and indicated that he didn't think that this was legitimate and indicated that he thought I was trying to pull a scam. I was incredulous! I immediately told him he was clearly out of line, that this was a new customer and just because I knew this person, it did not invalidate him from making his own purchase. The salesman selected the merchandise and again abruptly indicated that we should follow him. Instead of going to the cashier unit, he led us to the customer service area. He told us to wait while he went up to the counter.

A tall woman went to him and they had a whispered exchange. The woman then glanced at me and in an overly loud voice indicated that she would not sell my brother in law the Wii, that I was already told there was one to a customer. Her tone was also rude, insulting and discourteous. She also spoke so loudly that other employees as well as other customers nearby looked over at us. It was extremely embarassing. At this point I began to feel angry. I politely told her that this was completely unacceptable. That my brother in law was a completely different customer who was paying for his item at a seperate time and by a different form of payment. She rudely looked at me and in a very arrogant, demeaning tone, informed me that she wasn't "playing this scam" and that she would not sell him the item which she grabbed from in front of us and placed on a back counter clearly out of reach, (as though we would try to somehow take the unit and abscond with it).

At that point I asked to speak to a manager. The woman, later identified as Danielle, snatched up the receiver from a nearby phone and in a loud voice indicated to someone "that woman is here trying to scam a second unit. Well you better hot foot your butt up hear." Without a word to us, she rudely turned her back to us. She had spoken in such a loud voice that again both other employees and nearby customers could clearly hear the conversation. At that point, other customers began to look at us very suspiciously as though we were somehow trying to steal from the store. Other employess were giving us hostile, suspicious looks as well. "Danielle" didn't bother to tell us if the manager was coming or not. She simply turned her back to us and began to ignore us, as did the other 2-3 employees behind the customer service desk.

At that point my brother in law was also getting angry and he said "excuse me, is the manager coming?" "Danielle" rudely replied "Yeah. You'll just have to wait." As minutes started to go by and we were deliberately ignored by every employee in the vicinity, I began to go from angry to irate. I looked at "Danielle" and again said, just because I called someone I know to let them know the items are in stock, it does not mean you have a right to refuse to sell him the item. He is a seperate customer with a seperate purchase. I have already completed my purchase and left the store. This is completely unacceptable." She again replied with something about not letting me "play this scam." I was now outraged.

Over 10 minutes had passed while we stood and were completely ignored by every employee behind the customer service desk. We were doubtful the manager was even coming. The entire time we continued to receive the same rude, discourteous, disrespectful, arrogant manner from every employee who passed. I finally became irate and went to the front of the store to see if someone at the entry desk could locate the manager. As I approached the desk, a group of employees were standing around, including the young salesman who had brought us to the customer service desk. I approached and asked if someone could help me find a manager.

At that point one employee turned. It was the same "manager" from the back of the store. His name tag said "Juan." I said "Can you help me. I started to tell the events from my being there earlier when he put his hand up and said in the most rude, disrespectful, discourteous, insultine tone " Look, I'm not playing this game with you." I was instantly irate. At this point I started to raise my voice and I told him "This is unbelievable. You have no right to treat customers like this." When he repeated that he wasn't playing this "scam" with me, I became completely irate and I responded with "What kind of bullshit is this that you think you can just treat people like this?" He stated that he wasn't using profanity with me and began to walk away. I stopped him and responded with "With the way you just spoke to me? You spoke to me in such an insulting, disrespectful manner that you pushed me to profanity. I can't believe you would dare speak to a customer like I'm some street thug trying to steal from you. This is beyond anything acceptable. You are completely unprofessional!"

I then requested his last name which he refused to give me. I asked him for his supervisor's name. He informed me he didn't have one. I told him I knew he had a boss and I was asking for his name. He refused to give the name of anyone other than his own first name "Jaun.". I was irate and incredulous. I turned and walked back to the customer service desk. I asked "Danielle" for the name of a manager. She gave me Juan's first name. When I asked for the name of a manager other than Juan, she refused by saying there is no other manager. At that point a young girl came over and wrote the name "Tom Norriss with a phone number (which simply turned out to be the store number). I asked her"When can I reach him here." She responded by saying "He comes and goes. You'll just have to try your luck." I became incredulous and stated that I couldn't believe how "evasive" they were being in response to my request. At this point my brother and I left the store. They had completely refused to let him make his purchase. When I got home a less than 10 minutes later, I told my husband about the events that had occurred and the unbelievable way I had been treated. He immediately told me he wanted to go back with me and talk to the manager.

We returned to the store. As we walked in "Juan" was standing by the entry desk. As he saw me approach, he turned and walked away. I called out, there's the manager. Juan we would like to talk to you. At that point my husband and I both stood quietly. My husband expressed his disbelief at the unprofessional way I had been treated despite the fact that we are regular customers there. He requested the name of Juan's supervisor, and again Juan refused to provide the information. My husband maintained a low, quiet tone. I stood by and said nothing. He finished by saying that a good manager does not treat customers so unprofessionally. He was calm and respectful in tone, word and manner.

When he finished, Juan (who is a head taller than my husand) put his face almost against my husband's and said "Now you two can leave this store." At that point I spoke up and said, "because we are making a complaint, you are throwing us out of the store?" I was incredulous and said "You can't do that." Just because customers complain it doesn't give you the right to throw them out." I then turned to get my daughter who was in the game aisle. She had hoped to buy a game when we returned with her father but we were being told to leave and I believe we would have been refused the purchase had we just ignored this. We all left the store at that point.

I believe that I was denied the purchase of a gift that had strong emotional feelings associated with it because at the outset of this event, I declined the purchase of the extended service plan. I believe I was mistreated and bullied by a number of employees because I declined to spend money on this extra cost. I was openly and publicly accused of trying to somehow swindle the store by at least 2 employees, who did so in such a loud voice that numerous customers and employees overheard this blow to my character and reacted with suspicious stares and more. It resulted in emotional distress for myself and my niece. We are both ill and stress causes a progression of my condition.

In addition, we were actually thrown out of the store because we made a complaint, even though we intended to do more shopping. I'm not sure I can put this directly into economic or physical damage statements. But the issue related to the service plan is a real concern. I wouldn't allow myself to be pressured into a purchase which resulted in a definite change in the treatment I received by the employees.

Now i am stuck with a 60' plasma and no where to put it. and can't even purchase from another store because the 1162.25 is being held up in the mean time. So much for customer service. i explained to them they could have called me ahead of time and told me. this is my first and last time shopping at best buy.

Whne I got home I saw the same blotch (12 circle) and called Best Buy again. They scheduled them to come back out a week later. I took off work today and when the repair guy called this morning (supposedly to tell us when he would arrive), he started arguing with us that we never told him about the blotch (it was part of our original complaint) and he would now have to order a whole projector assembly and would call us when the parts came in. He kept arguing we should have told him then finally appoligized and hung up.

I called Best Buy 5 minutes later to complain and the girl I spoke with hads the worst customer service I can recall. As I tried to explain the situation she started to talk and cut me off with those common statements about there is no way he could know what parts it needed in advance. So I asked how could he know now when he didn't even come here and look at it. Her reply is he knows what he is doing. I said He didn't even put in a new bulb lasttime and I can prove it (it was marked) and she didn't understand and again she cut me off saying oh yes she did understand and there is nothing to do but wait for parts. I said fine,

Last call I was offered if I wanted a different repair person and I told her now I want one. Her reply was she can't as parts were ordered. I said I doubted that as he had just called me 5 minutes ago. Her reply was Oh Yes I'm sure he was placing the order as he spoke to you. and it was too late to get a new tech. Then I said OK fine, but make sure he puts in a new bulb this time...again a condisending reply of he will determine if it needs a new bulb.

Other than having to burn a vacation day the TV at least still is viewable until they come back, but I am very disappointed in the way I was talked down to and thier lack of concern the guy faked installing a new bulb, which is specifically covered in the extended warranty and now without even looking at the blotch problem he argued he didn't see and we should have told him about now knows exactly what parts need to be ordered. On top of that they want us to renew the plan for $599 for 3 more years on a 3 year old $2200 TV that I could replace for around $1500 or less now.

As it turns out, he wasn't a mgr. either. I just called their consumer hotline and they won't give out their regional mgrs. name. I feel they are practicing deceptive business practices. I went to Sam's Club & spent $250. more. I got better equipment but the fact is my needs didn't require that.

the problem with these tv's is that the bulb goes out after a year or so. Even the customer Service Rep (CSR) told me that. So imagine my surprise when the technician came without a replacement bulb on hand! He told my wife it was the bulb, and that he would have to order, and that it would take 2-3 days..(of course not counting weekends...thus the reason why they schedule on fridays) Also, every CSR from BEST BUY tells you that we would get a call to schedule the repair after the part arrives...BUT THAT NEVER HAPPENED..I have had to call, each and everytime...they have it on record each time that I called in the last month and a half.

So again, another Friday appt. and when I came home...The TV is still not working. Now is the engine/motor! A lemon I think! So another week to order the part, and another week to schedule the repair! I have talked to as many as 10 different reps, supervisors, even a lady who claims is in their corporate office. One CSR told me that I qualified for a replacement TV since it has been way too long without any solution. She filled out the form, but it was denied by corp. I got transferred to corp. to see what they could do for me for my inconvenience, and Jennifer told me that she would see how to go about replacing the set...she did tell me that she would call me in 2-3 days..not counting the weekend....well she did call me much sooner...first thing monday morning, to tell me that my replacement has been denied again.

its been exactly 1 month and 2 weeks...My kids are home on vacation...and I still dont have a set, nor a replacement tv, not even a schedule repair date. the last thing Jennifer told me was that 'repairs' was gonna call me, within 2-3 days...to schedule i dont know what by now! i asked her...cant you just order the part, why wait...which her being in Corporate said, I dont order parts!

Well, I spent some decent $$ for this set, and it has been very frustrating to have my kids at home with no form of entertainment.

The washer and dryer are delivered, and they realize there is no stacking kit! One isn't included, and the only one on Best Buy's site lists out some other model numbers that it's compatible with. Nobody told me that, but neither did i ask. Oh well, i go buy one from a store, and reschedule the install. While i'm taking the plastic off, i notice the dryer door wont shut. So i call, and they send a technician out to fix/diagnose it. "Can he stack them if he can fix it?" i ask. No, a technician will have to come out on a separate call. *sigh* fine, it's your gas. he comes on a saturday, and the techs are coming on sunday. He can fix it, but i'd have to wait 3 days for a part. No dice, i want a new dryer. He says fine, call best buy and set up the exchange.

no problem, i get a call from the warehouse to give me the technicians arrival window. I tell them the issue, and ask if he can bring a replacement dryer. It has to come from BB.com before they can do anything. He still offers to come to my house...for what reason, i do not know. I call Best Buy and apparently their return policy is that they must pick up and process the return on delivered items and you must repurchase said item. I got a best buy credit account for a bit over the cost of the whole package, so i couldn't repurchase until the money came back. HSBC (the bank that does the cards) were not sympathetic, and nobody seemed to be able to do anything for me. Ultimately, customer care was able to give me a discount and push the repurchase through, and would claim the money once it was available on my account. this took close to a week, and i had to wait ANOTHER week for them to even pick up the item.

So it's been 3 weeks and now i have one washer sitting in my kitchen. A few days after the dryer pickup i inquire about the new one, they tell me it'll be delivered midweek and someone will call me to schedule the delivery the day before. (this is a bad policy, at least the way the elkridge center does things. they don't call until after 5pm. I personally work from 8-5, and would like to tell my boss if i need to leave early/come in late to wait for the delivery) Nobody calls by 6, so i call the distribution center. they have no idea what i'm talking about. no delivery is scheduled. I give them my order number, but they get a COMPLETELY different "order number" in their system. so nothing matches up and they can't help me. So i call BB.com again and they set up the new delivery date the next week. It has been 4 weeks since i should have gotten my dryer when this delivery should have happened. They show up, on time, with the wrong dryer. The delivery guy apologizes, but says he doesn't think he can come back out.

So i call AGAIN and they offer to come back in 2 weeks to deliver the correct dryer. I'm beyond irate at this point, and say that's not acceptable and am basically brushed off by both the distribution center and the BB.com associate and her manager. They tell me the incorrect dryer must be returned, the money refunded and i have to repurchase. I tell them repeatedly that i'm not returning my order, i never got it! i am seconds away from flying into a tourettes level of swearing so i end the call, and call back the next day. The woman who answers is helpful and schedules a delivery date in the next week. I have been in constant contact with customer care, and they are very sympathetic and helpful but often their hands are tied beyond giving a discount or a gift certificate. Finally the day arrives that my dryer should be here!

Once again i have to call the distribution center after 5, and I take off work the entire day because lucky me drew the 11:30-2:30 delivery time. they do not confirm my address, but since they have been to my house 3 times in the past month, i don't fret. I wait...and wait...and wait. I get a call around 2:00 telling me they are on my street but cannot find my house. They have a completely incorrect address MILES away. in a different town. I'm told, they are sorry but that's the address on the order. When i ask how where they got the address, they say "i don't know, we got it when you set up the order" I tell them i didn't set up any order, it's been the same order for almost a month. My address was correct the last time they delivered on that order. "I don't know sir, whatever you put on the order is what we have"

When i call her out on essentially saying it's my fault, she immediately backpedals and says i misinterpreted. anyways, i call the corporate office and get customer relations to conference me in with both a .com associate, and the distribution center.com can do nothing, but the distribution manager says he will do what he can. Never giving me a straight answer. Ultimately over a month later, they do show up with the correct dryer and install it. However they have lost a customer for life. I'm amazed that a company with such deep pockets would string along customers like this. once i redeem my gift certificates from my rewards card, i'll be done with Best Buy unless i am completely desperate.

Before I gave James my credit card number, I asked him again, are you sure these will fit my windows? James said yes they should work. I gave him my credit information and told him that I wanted Best Buy to install them for me. He suggested that I wait until I got the units before I schedule an appointment. I said ok. Well, I just received the 2 units. And I am so disappointed and ticked off! After I told James repeatedly that my windows were not up and down, the 2 units he sent are for up and down windows, not side to side or East to West like I requested!

I immediately got on the phone and called best buy. James answered the phone, but he told me he was not the one that took my order. I told him what had happen and how upset I was, he then transferred me to Robert. I told Robert what had happened. He wrote some notes and gave me this case#. He then transferred me to Jodi a supervisor in Houston. I was on the phone with her for a half hour. She was trying to fine me a unit for the windows I had requested in my original order. After sometime of putting me on hold back and forth, she said she had spoke to her boss, Mike who said they had a unit that would work, but they were on back order. She also stated that I would have to pay $200 more.

I am very upset because I was mislead to believe I was purchasing exactly what I was told by James. Now [they] want to charge me more for something I was led to believe that I had paid for in the first place. Now my kids and I have to sit in this house and try to keep cool with fans going which doesn't help. I am very unhappy with Best Buy. I want Best Buy to honor my original request! I don't want to pay any more money!

For the next 6 weeks (and counting), there have been 7 visits and many guesses by the tech as to the problem Several parts have been fixed/replaced and the problem still persists. Numerous phone calls to the consumer department only got me false promises (aka, lies). Two of their employees stated that I was eligible for a replacement. Even when the lead tech came out and told me that it needed to be replaced, the powers that be told even him a flat no.

Now over two weeks later the parts are on back order. When I call to inquire I get only someone who can barely read a script and recite their little mantra. I only wanted to know what the part was that was on back order. Bottom line is that the warranty is not worth it and I have personally spent several man-days dealing with phone calls and time off work to deal with techs who only guess at what the problem is.

Lost our food and had to take time off work to be there for the tech on 7 different occassions.

At 12:19 PM I received a phone call while I was on my way to work notifying me that he was the Geek Squad and didn't know what happened but ne nevers worked before 12 Noon. I informed him that it waS TOO LATE THAT i WAS ON MY WAY BACK TO WORK AND WE WERE GOING TO HAVE A PROBLEM. In the last 30 days I have spent over $700.00 at this store.

I missed work; I still have a ton of equipment sitting in my living room; I have spent all this money with NO RESULTS! I want to be reimbursed for my time; the cost of the install, and the cost to have someone else complete the job!

On July 9th I called again, and was again told it was not in the system. I then asked to speak to a supervisor, and spoke with Kendra, Employee # 201250. Kendra advised me that they would escalate my problem, and have it entered into the system withing 7-10 business days. (I did not understand how this is escalated. In spite of me having paperwork showing I have an extended warranty, repair work can not begin until it's entered in the computer system.

So far, I feel like I've wasted the $64.99 I spent for the agreement. I've wasted time in the store and on the phone, with no impact other than increasing my frustration level.

I recently contacted several independent repair companies and explained the situation and indicated the parts that had been replaced. Without hesitation, they all said there is more wrong with the television and they are just fixing it long enough to get out of the house. Over the phone they believe that the problem is the display panel. Sham on you Best Buy. The repair contract is a scam and they do not have qualified people repairing the televisions in our area. They claim there must be three completed repairs in order to qualify for replacement.

A completed repair is not defined by the number of visits or number of parts put in, but by how many times the television actually works for a few minutes before the repair person leaves. Best Buy claims we have 2 completed repairs. Our television does not work and common sense says there are no completed repairs and they need to replace the television or fix it. ALL WE ASK FOR IS ONE COMPLETED REPAIR (TELEVISION WORKING).

The next morning I could not open my e-mail and could not print from the net. I went to the store the 5th.of Apr. and told Mr t that I could not open my e-mail or print from the net and there was cause for me to believe that this was not a new computer.He said let me check and I will call you, he called and said it was a new computer. The computer was set- up at the store,it was to have been set-up in my house. They removed and added programs before delivery and set-up devices to allow them to control this computer.

I wrote LIsa at the home office ,her response was that it was new. I was able to get into the systems info and able to get info enough to prove that it was used. Wrote her again and got the same response. I was able to get more info from the system which includes records showing the remote control and pages of programs some entered others removed while in my home the display settings showing it was used for display and activity dating back to 2006. Over 338 changes in 38 days.

I was shut down when I tried to open some of the programs and on May 10th.was shut down completely . I had the hard drive removed and shadowed and have filled a letter of charges of Fraud-telecommunication- and computer crimes as defined in the Penal code Chapter32..33A and 33 state of texas statutes They used a device on my printer for the remote and tied my computer to printers in their store I have not been able to do on line banking after four years I get refused They are connected to my ISP number and have another web address that I can not open.

Ihave over 200 pages form the system and it is not a he said,she said case it is impossible to deny. I fully intend to file a cause and recover the expense and compensation for not being able to trust personal info and contacts being exposed to how many people..who knows?? I have had the printer reset twice $225.00$119.62..Technician to try to repair after May 10th. shut down $202.97 and $330 to replace hard drive.

A few months later we began having problems with the Microwave and imediately contacted Whirlpool regarding for warranty service. They set up a service call and the microwave was repaired or so we thought. After 8+ services call and parts totaling over $1200.00 we were asked to confirm our purchase date with our receipt as Whirlpool Consumer Relations informed us that the microwave we purchased had a service history starting in 2005!

What we came to realize is that we unknowlingly purchased a used Microwave that had prior issues and service calls through whirlpool. In addition, we were informed that this was an issue we needed to take up with Best Buy as they only deal with the warranty side of the issue and they were only allowing us to use the warranty service because we had a receipt to verify the our purchase date.

We immediatley contacted Best Buy and they referred us to their Corporate Consumer Relations department. We were informed that Open Box means that it could be a return, a diplay, a discontinued model and so forth. I explained that the local sales agent did not advise us that we could be purchasing a potentially used mircrowave we were told only that it had been discontinued. According to the consumer relations department this is their open box policy. I explained that in no way were we told any of this nor was this explained any where in the store and she further informed us that there was nothing further they could or would do for us as it was a manufacturer's issue since we were passed the 30 day purchase date.

I believe this is unfair business practice to sell used appliances without disclosure. Not only have we wasted unlimited hours waiting on service calls but in the past four months we have went over 10 weeks without a working microwave.

We have three young children and a my husband works over an hour away from our residence. This has caused undue economic and emotional hardship hardship on our entire family without the use of a working microwave oven. In addition, our time is valuable as I am an independent sales contractor and this issues has seriously compromised my ability to perform my job effectively due to the vast amount of time I have spent on service calls, phone calles, etc.

After returning from a vacation I called Best Buy on 06/03/08. A tecnician called me within a couple of days. When I explained the proplem he stated that the TV would need a completely new lamp assembly which would run about $1000.00. He advised that he would need to get authorization from Best Buy. A week went by. I called the technician and he advised that the repair had been authorized but the part was on order. He suggested that I call Best Buy to see if there was an arrival date. I was advised that there was no estimated time of arrival for the part. In a later call I was advised that the supplier was no longer making that part. On June 24 or 25, 2008 a person named Sara telephoned to advise that a decision had been made to replace the TV, but that decision would not be final until June 30. I had also been advised by the tecnician that the TV would be replaced.

On July 2, 2008 I called Best Buy to inquire why I had not been called and what were they going to do. The first gentleman I spoke with spent a lot of time with me on hold while he spoke with somebody about my situation. When he came back on the phone he was very apologetic that he was unable to do anything. I thanked him and asked to speak to his supervisor. I spoke with another woman whose name I don't recall. She attempted placate me with how sorry she was and she understood my frustration. I asked to speak with her supervisor. I got Jeanine who advised that she was the manager. She aknowledged that Sara had called me. She then advised me that there was not going to be a replacement TV as they had found another supplier and the part would arrive on July 8, 2008.

When I told her I wanted to speak to her boss she advised me that she was the manager and there was no one else to talk to. I asked if there was someone I could speak with in the Corporate office. I was advised that the Corporate office did not take calls from the general public. I was quite amazed at this arrogant attitude towards Best Buy's customers. It is now 6:00 P.M. west coast time and I have not heard a word from Best Buy. I have been without my TV for five weeks. I continue to pay my satelite bill without the enjoyment of being able to watch the programs that are broadcast. I dread having to call Best Buy again to get the same run around that I have gotten over the past five weeks. What are my recourses to get Best Buy to live up to the terms of the extended warranty that I purchased?

We were then told by customer service that it would be 3 more day. 3 days later we found out it still had not been credited back and were told that the tv had been entered into their system wrong and that they would have to find the tv before they could credit it back to our account. So we are stuck with the financial responsibility of a TV we don't have and that they have lost in their system.

We are being held financially responsible while they try to find the V they lost. They have tied up our credit because of it.

Upon arrival the technician said that the wrong parts had been ordered to repair my problem. He looked at my TV and said that the tv unit needs chassis replacement, rebuild only 5 to 6 week turnaround. I awaited a call from Best Buy and receiving no call I called the service center on 6/23/2008, 930 AM Pacific time. I talked to Kurt. He researched my problem and said that the center was waiting for information from Precision Electronics. While I held Precision TV was contacted. I was told that Precision TV had decided that they could not repair the television. While I held other people at Best Buy were contacted and I was told that I would receive a confirmation number in 3-5 days to replace my TV.

I recalled the Best Buy service center on 6/26/08 and was told that replacement center was waiting information from Precision TV and that I was still within the 3-5 day window allotted for the replacement process. On 6/30/08 I recalled the Best Buy service center and asked for the status on the decision on what to do about my situation. I was told that the problem had been forwarded to replacement and a decision would be forthcoming in 3-5 days based on a start day of 6/27/2008.

I asked to speak to a supervisor and was forwarded to Sherri who reiterated what her call center person had said. I stated that we now 27 days into the repair process and could she annotate my record with my complaint that the process was taking too long and my TV has not been fully functional for 27 days. On 7/30/2008 I received a call from April in the Best Buy Arizona Service Center. She said that a decision had been made to repair my TV and that I would be contacted by R & R Electronics who would do a service call. I asked April to note in my record that I have been waiting 27 days and the delay is unacceptable.

R & R Electronics arrived at my house on 7/30/2008 to evaluate my TV. They observed that the TV needed to be removed for repair and there would be a 14 working day (three calendar weeks) time required to repair the television, if the parts were available and if the repair is approved. I noted to the technicians, sent an e-mail to Best Buy and left a telephone message with a Best Buy manager (Barbara) that I was now facing 48 days to repair my television and that this is unacceptable.

Consequences: A $400.00 investment for an extended warranty is not accomplishing the objective of providing a functional television. My family and guests do not have access to HD TV via the device which I paid $2699.00 plus tax. A period of 48 days is projected for repair of my television, if parts are available and the repair is approved. I will have to continue to interrogate Best Buy for the status of my repair. This is required because of an apparent absence of a defined process to keep the consumer informed.

I have spent over 18 hours making calls, waiting for technicians and documenting the faulty repair process. I have e-mailed Best Buy and left messages with Best Buy management since 6/30/08 asking for a quicker resolution to my issue. I have received no response. Best Buy service personnel relied on a verbal description of the TV problem to decide to order parts (the wrong parts) and I waited 2 weeks for a technician visit which did not resolve my repair issue. Best Buy did not provide a decision in 3-5 days to replace or repair my television as promised causing another delay. Only when contacted on 30 June did Best Buy inform me that the 3-5 day decision window had been moved. Thank You

The problem was the next day when we were to pick up the tv. I went in to the store to the service desk, told them why I was there and was ready to give her my license which is what I was told to do the previous nite. The girl, Stephani, asked for my pickup slip, which I was never given the night before, told her that. Then asked me for receipt, which was at home. I told her it was purchased on my Best Buy credit card and asked if she could look it up that way. She looked at me and hesitated before answering rather annoyed-you really should have the proper paperwork. Which I think was a statement she could have omitted being she was in customer service. Once again I asked it it was a problem to look it up in computer and turned to ask another associate if that was something they could do-they said no. I told them forget it. I would go home and get receipt.

After returning 15 minutes later with the receipt-they could not find record of it and asked me if it would be under any other name-I stated no-being that all info was on the receipt. 15 more minutes passed without anyone saying anything--so much for going home and getting the receipt. I was getting annoyed with the wait and was already angry with the attitude i received earlier-i told them to forget it and return everything.

This had not been the first time I had encountered bad attitudes behind the customer service desk. I realize the receipt possibly would have made it better, even though having it didn't change things, but forgive me if I interrupted the 4 associates conversation about their plans for that night,in front of customers, and expected them to do their jobs. I have never shopped at a store and had some many problems with trying to be waited on.

My problem is the way I was treated like I had done something wrong when they had clearly messed up. They treated me like I had tried to get over on them and they had caught me when all they had to do was say, Sorry mam, but we dont compensate for old quarters, and I would have been fine. But instead, I felt violated and angry and knew that I would never shop there again. I would have made my daughter return $8 worth of stuff so I would not have given them any money at all but I knew that they charge you 15% to return anything (so unfair)which means my daughter would have paid them 15% for nothing in return. Trust me, for that kind of customer service, I wont ever go there again, not even for FREE.

My son went to the store near his home (#129 Roseville) and gave them all the information. They refused to replace the unit and were rude on top of that. (Marco Bisio Jr-the manager was terrible!) We have been hassling with this since March 27th 2008.

The player is only $140 but since it does not work the entire $700 system is useless. I have had no luck in getting my money back or getting the unit replaced.

After about six months I finally got a service man and he discovered the problem. I have had problem with this refrig avery since I had it. They refused to replace it. I lost over a period of time over three -four hundred dollars in addition to having to miss work so they can service the appliances.

Nothing have happen so far. I am waiting to hear from them regarding reinbursting me of my loss

About 3 months ago one of the control knobs broke off, and then a few weeks ago, I got up in the morning to fix breakfast, and found that the top had cracked. I had cooked dinner the night before, and when I cleaned up, including wiping the top off, there was no crack. I called Best Buy warranty service, and explained the problem, and they sent a serviceman out this morning. He inspected the top, made some calls, and told me that the top was not covered under the warranty. He indicated that the warranty does not cover any cracking of the tops. He went out to his truck to write and print out the service ticket. When he gave it to me, and I read ... Need new knob and switch broken off not covered, Customer Abuse.. I asked him how he came up with customer abuse, and he said that their policy is that anything that is not a manafacturing problem is customer abuse.

I had emailed Kitchen Aid, and they indicated that the top was covered against thermal cracking by their warranty for 5 years, but not the cost of installation. I do all of the cooking in our house, and we take good care of our appliances, and I am disgusted with Best Buy Warranty. I had a Nikon camera that had a problem with the battery not holding a charge, and after taking it in for service on the extended warranty, they told be it was due to sand being inside the camera, again customer abuse. The camera had never been near dirt or sand. The service guy is going to call Monday with the cost to repair our stove, but estimated that the cost could be between 600 to $700 dollars.

We purchased an $800 stove, that lasted less than 2 years, and now are not wanting to repair it, as the tops seem to have a tendency to crack, and the warranty won't cover it. We will go back to Standard burners, or gas.

Normally, this is a policy that makes some sense but since they had sold me a defective game, they should have taken responsibility. It was a waste of my time and money to go out to the store twice, and I was treated rudely.

For a $40 video game, they have just lost an enormous amount of business, from me, my family, my friends, and my college campus.

As a result, we are still paying for a t.v. that we cannot watch and don't know when we will be able to watch it again in the near future. In addition we have been paying for HD service through our local cable company and only have the one HD t.v. that needs to be repaired.

My mother is fustrated and my brother is very angery....