Best Buy Reviews

I complied with all of Best Buy's terms which took about an hour worth of computer time and then only got half the points promised. The response to my query of why I only received half of the points was that I was given 18 months of free financing instead. This after I already paid off the balance in full on the first billing. I have since filed a complaint with the Federal Trade Commission and will be going to the BBB next to file. I would recommend to everyone who is cheated to do this also. The FTC complaint took only about 5 minutes.

My mother bought my grandparents an electronic that plugs into the computer and TV and displays pictures or videos from computer to the TV. We opened, installed, and it didn't work. We even called over a friend who is Genius status at the Apple store, and he said it malfunctioned. He uninstalled and re-installed and even troubleshot. Anyhow, back to Best Buy my mother went with the device and her receipt. They refused her a refund, exchange, credit, or return because it had been over 14 days. My mother stated that of course it had been over 14 days. It was a Christmas gift! So does that mean that anything bought as a Christmas gift, wrapped, and put under the tree is nonreturnable? Then don't sell merchandise at Christmas time! Tons of people buy gifts 14 days before Christmas!

Anyway, it's broken. It isn't like we don't want it, we just want one that works. So my grandmother tried her hand with Best Buy for the return. After being rudely told no by the associate, she asked to speak to the manager. The manager of the Best Buy store in Tuscaloosa, Alabama told my grandmother "There's the door ma'am," and walked off! How can you even say that and still have your job? They want to bend over backward to sell you a $400 camera or a $99 picture slideshow device but they tell you to hit the door when you have a problem. Never ever again will I shop at Best Buy. And we have a very large family who all have been told who in turn said that if that's the way she was treated, they will no longer shop at Best Buy. We have also put it on all of our Facebook statuses, which caused quite a buzz. Many of those hundreds of friends stated that they will no longer shop at Best Buy. We can get electronics elsewhere.

On day 30 of my warranty, I went to the store to get my money back. The customer service scheduled the pick up of the washer and dryer for three days later and explained my money would not be credited back to my credit card until after they take possession of the machines. Staying true to their past performance, they never showed up to pick up the machines as scheduled. Not even a phone call. Best Buy's customer service has, without a doubt, ranked as the worst customer service experience I have ever had. I expected so much more of a company like Best Buy. After more than a dozen phone calls and a visit to the store, we are still living with a faulty dryer, backed up laundry, and Best Buy holding on to our money a month after we filed the warranty complaint.

The best part is their costumer service told me that UPS doesn't work on Saturday. I corrected him and said they do work on Saturday, not Sunday. The 12th was a Saturday, the package should have been shipped and then I should have had it on Monday since UPS is closed on Sunday. I will never order from Best Buy again, the point being if Best Buy is willing to send me out a false email saying my item has been shipped yet it hasn't, it's downright unacceptable service!

His reaction was one of someone guilty of whatever. He immediately went into the role-playing mode and went off seeking rebuttal of his actions. The response to my request was warranted and called for. Anyone of normal upbringing and common sense, and any education, would react to that please request with an "I'm sorry. Sure, I can move. I didn't realize I was doing that. Again, sorry." It's called respect and a common acknowledgment of one's wishes to maintain some kind of security to his identity and good credit. At this point, why don't I say and being a senior citizen, he could have shown that respect which he didn't.

Now this person went to the store's security desk and returned with an individual who was just as disrespectful with his opening line which was, "Excuse me sir, but you can't go around pointing at customers telling them to move!" Well with all the gall, I returned and told him I reacted to what I believe to be a situation of someone being a security risk to my personal info and that anytime I feel that way, I will point my finger so as not to involve those that are being curious and only identifying the one that is not any time I feel like it. I repeated, any time I feel like it with just a touch or a shade, as in minor volume increase, nothing to draw attention to an already **.

And here we go with the inexperienced, not management-trained, never to be said to a customer in the middle of a crowded store comment, "Don't you raise your voice to me sir." My return comment, "Excuse me, that was not a volume increase to be considered loud. Let alone, your inability to get all the information needed before making your rude inaccurate remark." At this point, I saw the expression of joy on the complaining individual's face, who seemed to think this is funny. Well excuse me, my actions were only brought about by Best Buy's inability to supply a secure transaction process and all results of that being not a secure situation at that time will be a financial burden on Best Buy's part.

I did not receive any receipts of the transactions made. I never received any goods or any material things. I asked the salesperson if we were good to go, she stated yes. I then turned to the person responsible for this meeting and asked if he needed a lesson in good manners, courtesy or normal behavior, that I would make myself available outside. There was no comment, so I walked out of the store directly to my vehicle with no further actions on anyone's part. I resumed my day with no further upsets. This complaint is to be considered a log of events and handled as a security violation so as to correct the situation of allowing predators the access to people's credit of personal information. This is a problem that is costing everyone and is getting worse. Stop it at this lower level before you allow it to become what you already know it is. Go ahead, point your finger at the predator!

Someone from Nexacur (contracted repair entity with Toshiba) came out with a replacement screen, but because the work order only mentioned the white lines and not internal damage, he was not authorized to change the screen. It was therefore returned to the store and we were told that we would have to go through the Geek Squad to fix the TV because we had a store warranty and not a manufacturer's warranty. We were also told we needed an RMA (Return Merchandise Authorization) in order to return the TV. I've spoken to several representatives, obtained several reference numbers, and now the store is saying that there's physical damage and not internal damage and there's nothing they can do.

While speaking with one of the reps, she indicated that physical damage can be caused by either someone hitting the screen with a Wii remote console which was not done, or it could occur from burnout which is when the TV remains in pause status from a DVD player which was also not done. Bottom line, store is not honoring their policy. Clearly, the TV is damaged, but from no fault of my own. I attempted contacting the corporate office but they refused to provide a phone number and stated if I choose, I can contact them through their PO Box. I've taken off time from work, placed on hold for extended periods of time up to 53 minutes and am at my wit's end. I'm frustrated, basically out of $559.59 and looking at a sore spot on the wall where the TV hung and don't know what else to do. Please help.

I am a Reward Zone Silver member for 5 years and I love the program. As far a coupons being used at Best Buy for Reward Zone, they cannot be used on items in which a company has set a price for that item and cannot be changed even with a coupon (i.e. Bose, Apple, etc.). It's not that Best Buy is trying to be mean, it's that the company itself does not allow the items to be marked down which is the same reason those items are the same price everywhere. Not Best Buy's fault. And also, the Reward Zone coupons cannot be used in the Magnolia, Pacific Sales or Geek Squad, portions of Best Buy because again, these are all third party companies renting out space at Best Buy therefore, only their specific coupons are required if any.

The last person I spoke with told me it could be something with my info or with my ATM card. It’s hard to believe as I use it all the time and it has never been turned down. He suggested that I go into a local Best Buy store to purchase these DVDs and they would ship them as they aren't in the stores (old Frasier DVDs for my step-father’s collection). I did that, they swiped my card and I signed for it. I got my receipt and a few minutes letter I got an email cancelling my order again for no reason!

I cannot believe that a company of your size cannot handle a simple online transaction in today's market. Your method of opening a case just to turn around and close it without a resolution is a waste of your time and mine. There’s not even a return call or e-mail as promised. At this point, I am going to have to go to eBay to purchase these items. That is what I should have done after the first issue and saved myself the grief of trying this several more times. Please be advised that these issues have, at the very least, convinced me to do my shopping elsewhere.

I received an email that the subscription had been cancelled. However, the amount of $39.99 was still debited to my account. On April 11, I received the following email from Stacey in Customer Care: "I hope you are doing great today. Michele, I have looked into this and I do see that you called and spoke with someone on 4/7/12 to have this subscription canceled. This was canceled and a refund was issued to your credit card. However, please keep in mind that it can take 7 to 14 business days for this refund to show up on your account depending on your credit card company. Not to worry though as the credit has been issued and you should see it in your account soon. If I can help with anything else just know that we are an email away. Have a great Wednesday! Thank you."

The charge of $39.99 was finally credited to my account on April 18; 11 days after it was applied to my account without my permission. However, Friday, April 20, I checked my account and found, to my horror, that $39.99 was charged back to my account! I called and was transferred to the billing department where I spoke to Yolanda who assured me that the charge would be credited back to my account. She also told me that no one had deleted my card information and proceeded to rectify that omission. I want that new charge reversed now, not in 14 days or whenever Best Buy feels like it! I am sick and tired of Best Buy's mistakes and illegal activities. This ends today or I shall be forced to take legal action against your company. I have already contacted my bank about my options and am reporting these charges as fraudulent activities. I will check my bank account again tomorrow, April 24, and I want to see $39.99 credited from Best Buy.

Since I believe that Best Buy was a reliable and trustworthy company, I wish Best Buy respected us, its customers, a lot more. Best Buy sold this same limited edition set in big quantities to scalpers who now are selling them 3 times as much in secondary markets such as eBay. Best Buy practices false advertisement and plays this pre-order trick to customers who trust Best Buy to prevent us from pre-ordering from their competition to then just tell us they are sorry and that the pre-order had been canceled.

This is a very dirty trick from Best Buy, and I will escalate it to whoever I have to until I get what I pre-ordered. They believe that just by telling us to order the other set, the one that is coming out in 07/10/2012, that will be mass produced without signature and limited edition number? What kind of customer policy integrity you have? I had the chance to pre-order it somewhere else, but I decided to order for the "trusted" and "reliable" Best Buy. You need to get me what I pre-order. I hope somebody at Best Buy Corporate gets this message and takes ownership accordingly! Thank you.

The following are my frustrations. First, they said when I bought the HP printer Photo Smart, which I paid over $300 for and bought less than 1.7 month ago, that it would print 250 pages and it has not even done 150 pages. The second call was about the replacement on the bad ink cartridge. Now, they are no help. Yes, this will be the last time I will ever spend money on HP. Please help.

I am very experienced in computers and know quite a bit about them. But the hard drive error will not allow it to work at all now. I spent $1500 for a computer that is completely useless. I invested the money for a computer to be reliable, because I use it for work. I thought it was an investment in my future, but Best Buy screwed me up. I lost a lot of money the last year because it took me three times longer to get anything done because the computer was always messing up. Now I can't work at all and will probably lose my home because of it. I will never step foot in Best Buy again as long as I live and I will try to talk everyone I know out of going there to buy anything unless something is done about this.

I would like to think that there are people and businesses out there who are not cut throat and I would like to have my faith in people restored, but this is breaking my heart to think that I could have had a future and I may end up on the streets because I can't pay my bills now. I am sitting here at this moment with a friend who just took his computer today back to Best Buy and traded it in after 33 days. Why couldn't they treat me the same? I am upset! Is it because I am a woman? Because I have manners? Because I did not raise a stink about it like he did? Because I may have a little class? I want an explanation.

I can't afford this, I am on a fixed income and it took me forever to save this money and I'm trying to start a business. My whole future that I had planned is destroyed that quick. It hurts to think that could happen to a woman just trying to make something of herself at 56 years old. By the time I save the money to try to start over again, I will probably be too old. And I owe it all to Best Buy. I bought my Sony Vaio a year ago and brought it back in perfect condition, just the way it was sold to me, in the box, with a receipt. I don't understand why I was singled out to be treated this way.

When I approached a clerk in the TV section near the electronics car area, he said he was busy (doing what I'm not certain) and walked away. He did not attempt to help me to get help. At about 5:25pm, I gave up and left. In all that time it was as if I was invisible. I never looked at what you have to offer for laptops and at this point, I have no intention of shopping in your stores again. I just wanted to let you know that you are losing business with this type of behavior by your staff.

I just had a very simple question of whether or not they had what I needed. I just needed one employee to take 30 seconds to answer it. I will go elsewhere for my camcorder charger and will not return here since I did not feel like they were very helpful at all.

For this, for voiding part of a manufacturer's warranty in attempt to sell your own coverage for something that was free in the first place, I am disgusted. For a student with no extra money, and as a customer in general, I find this appalling beyond belief. I have been a customer of Best Buy's for years and this really crosses the line in terms of customer treatment. I can't afford a Best Buy warranty, so therefore I should not receive the coverage that other customers buying from different stores get for free as part of the manufacturer's warranty? Is that the kind of customer appreciation I expect form Best Buy? It certainly is now.

I will be returning the laptop to Best Buy within the week and will buy it from another store, where the manufacturer's generous inclusion of accidental coverage has not been greedily voided in attempt to make a few extra bucks at the expense of customer satisfaction. Furthermore, I will not be buying any products from Best Buy from this point forward and will take my future business elsewhere. Thank you for your time.

During this time, I asked her if I could just return it for another camera as we are taking a trip and I need the camera. ** again became very short with me. I then told her that as a customer I did not like her rudeness. She then told me that she was done talking with me and that she would get someone else to talk to me. ** then left and left me standing at the desk for about 5 minutes. At this point supervisor ** came out and said ** has told me about what is going on. At this point, I said did she tell you about my complaint about her rudeness. Supervisor ** then said, "**? I don't' think so,” or other words to that affect. When I tried to explain to supervisor ** how I felt about the rude treatment I was getting, she said, “I'm done talking to you. I'm not going to talk to you anymore,” and she left. ** then came back out and completed the transaction. At this point, I was afraid to say anything or ask any questions. Your clerks made me feel so humiliated by their rude attitude towards me that when I left the store I had the feeling that I had just been chewed out for bringing an item back.

Of all the purchases that I have made at the Best Buy store in Brainerd, MN, this was the only time that I have been treated like this. Those two clerks made me feel like I had done something wrong just by coming into the store and trying to return something. Every time I would try and ask a question, I was shut up very rudely. I felt I had no say so in the transaction at all. During the time while I was there, I never once raised my voice or acted in a way that would warrant this kind of treatment. I'm a retired deputy sheriff where I worked as a detective. I have had many years of public relations and have never been treated by anyone as rudely as I was treated by these two clerks. Now I know that it’s my work against theirs, so the only course of action I can take is to stop shopping at Best Buy. Your actions in this matter will determine where I will shop in the future.

I immediately came home and called the above 877 number and spoke with Ahmed, who told me I had violated Best Buy's policy. I explained to Ahmed that I am not a Best Buy employee, I am a customer, and not familiar with Best Buy Policy. Best Buy employees are to be familiar with and responsible for adhering to Best Buy Policy, not its customers. He couldn't even tell me what the violation of Best Buy Policy was nor when it occurred and further stated that he was going to investigate the matter further and that someone would get back to me by the close of business (6:00PM) the next day (3/27/12).

I got the call back today (3/26/12) at approximately 5:15PM and was told that it was due to the overall quantity of games I traded it which they believe pointed to me being a 'dealer'. She then proceeded to state that this is the way it is and their decision is final. The only way a customer can trade in any and all games is through a Best Buy employee at a Best Buy store. If Best Buy Policy was violated by anybody, it was violated by a Best Buy employee who accepted the trade ins and processed the trade ins. I was never informed by the Best Buy employee or any other person connected with Best Buy until today.

The only Best Buy Policy I was ever informed of was, "3 copies per title per platform per year". The person who called me back today and stated that the decision is final even agreed that this is not the policy which had been violated. She stated that the policy which had been violated was "the overall volume of games" that had been traded in. When I stated that it was the Best Buy employee's fault for accepting the overall volumes of games, she stated that they have already contacted the store in this regard. I asked her where is this "Overall Volume" policy posted and she said it's online.

There, if I'm going to the Best Buy store to trade in games, why would I possibly look at the Best Buy website? If it is also a Best Buy Store Policy, it needs to be posted in the Best Buy store or verbalized by a Best Buy employee in a Best Buy store. She also stated that the Best Buy game trade ins at actual stores "used to be three copies per platform per year, but it is now only one." I have searched and scoured the entire Best Buy Game Trade-In Website and found Policy only pertaining to trading in games to BestBuy.com. There is absolutely nothing pertaining to the volume of games in any manner whatsoever when physically going into a Best Buy Store to trade in games.

The only mention of Best Buy Store game trade-ins is that some Best Buy stores may require you to have a receipt. That is it - nothing more, nothing less. Meanwhile, I (the customer) am being penalized for Best Buy's lack of training and relating their policies to customers (how can they relate the Policy to customers if they, the employees, don't know the Policies themselves), following procedures, and being downright rude to me. Never once was I informed or given any inclination of there being an issue which involved me in the slightest. Over the years I, and my family and friends on my recommendations alone, have spent thousands upon thousands of dollars at Best Buy stores across this country.

I have been a Best Buy Reward Zone member for six years, since the store opened in my area. I was even a Best Buy Reward Zone Premiere Silver member in both 2010 and 2011, which requires spending at least $2,500 in a one-year span. Therefore, they have full knowledge from my spending history, that I am not a 'dealer'. Caveat emptor sure fits in this instance. How could I possibly beware if I was not aware of nor made aware of this so-called policy and of any possible wrongdoing on my part. Now it is just way too late and Best Buy's decision is final. I am not the least bit surprised that there are rumors abounding that Best Buy will be going out of business in the near future.

This is not true! This is a small town and they don't carry enough stock to make shipments on Sunday! Something is up with them and I won't be shopping or recommending them to anyone! Costco, one mile down the road, is 20 times better than Best Buy! I'm surprised in how unprofessional these people are. They don't appear to have any interest in helping their customers. I think they just want money and more money. They acted unethically with me and this wouldn't be the first time; however, this runs through to a deeper level. I called the Best Buy cooperate office and was given the same runaround. You'd never see such irresponsibility from Costco! They are an ignorant business who cut corners to reduce cost. They are poorly trained, unfriendly and naive. All they really accomplish to do is to destroy the smaller businesses around them but we wind up paying for it anyway!

However, this is one time that I feel we've been taken for a ride. I was told that the part needed is no longer even available. I'm wondering why we were even sold a 4-year protection plan, if parts for this less-than-1-year-old TV are not even available. It doesn't make sense to me. I wish we had gone to Wal-Mart! We will, next time.

They offered me a $30.00 coupon on my next purchase. I told them there will never be a next purchase from them. I will give them until Wednesday to receive my order or I will cancel it and want my money back (funny they made sure they had gotten their money from me on the 5th, if it was a special order wouldn't you think they would not withdraw money until item was shipped?). They told me I cannot cancel my order and get a refund. Only thing I can do is to wait until I get my order and then return it.

BB refused to make arrangements to correct the problem. Department of Consumer Affairs has a lengthy report about this incident available by subpoena as does the BAR and BEAR of California. The car is unsafe to use because of the changes BB made. Many departments within BB have been contacted but will not assist, claiming no money was transferred. Is BB required to warranty changes to a car under agreement, even if they refuse to accept payment? This and other obvious questions are looming and need quick resolution pending statute of limitations restrictions. Please respond. Thank you.

As of my January statement, I owed $1612.15 for the promotional payoff amount. So on January 11, 2012, I paid $1000.00 and then the remaining $612.15 on January 25, 2012. Then on January 26, 2012, I received my February statement showing that I owed $636.03 for the promotional payoff amount. Because I had paid the $612.15 already, I went online to pay the remaining $23.88, of which I paid $24.00. Confident in the fact that you have been such a great company to buy from and work with and with no issues ever before with the financial institution, HSBC, that you use, I was shocked when my March statement stated that I was charged $784.09 in deferred interest!

I was irate at these charges! So I let a few days pass until I called Best Buy customer service on March 8th, 2012. I first spoke with Jasfar of whom I relayed my plight. He said he was sorry, but he was unable to help me and referred me to an account manager named Soli. Upon speaking with Soli, I once again relayed my story. She said that I was charged the interest because I had not read the wording in the box labeled “Promotion Expiration Alert!” underneath the payoff amount numbers, which says: “To avoid paying deferred interest charges, pay your promotional payoff amount of $636.03 by January 29, 2012. In addition, minimum payments due must be paid by the payment due date.”

I told her I had read that, yet I took that, as I am paying more than the $29.00 minimum payment, I was paying off my promotional balance. She then said that I had needed to pay the $636.03 plus the $29.00 minimum payment. I then said that that was not clear to me as a customer and that I think that it should be worded different so as to let customers know that they must pay both. I then asked her about the $40.00 minimum payment due from December and how I had paid $1000.00 toward it. I asked her how that worked and how the money was allotted for that, seeing as the next statement reflected the $1000.00 payment being put towards my promotional payoff amount.

I then asked her if she could please help me out by reversing the interest charges. Soli then told me that because the interest was already added onto my account, she was unable to remove all of the interest charges; yet she could remove 30% of the charges if I could pay the $29.00 minimum payment from February, as well as the $39.00 minimum payment from March, in the next two to three business days. I told her that I would and did so on March 10, 2012, making a payment of $70.00 on bestbuy.com.

The reason for this letter is to see if I can get further assistance in fully removing these deferred interest charges. I was perplexed that Soli could only remove 30% because she said that the interest was already added onto my account. Yet if she could remove 30%, why couldn’t she remove the entire amount? I am trying to be a good, upstanding customer. I needed to pay off that promotional payoff because I do not have an extra $800.00. And if I had known that I needed to pay the additional $29.00, then I would have just paid it! But I didn’t know that because that wording was not clear to me. I think that it is crazy to charge someone $784.09 in interest charges because of odd wording! It seems to me that this was just a ploy for me to get charged the interest.

After all the trouble I went through, I needed to purchase a large stacking kit for my washer and dryer which I purchased the dryer on display and got a 10% discount. This is all I was asking for since we had to remove the stacking kit ourselves and a manager by the name of Jesse ** was refusing to assist us with a discount being very rude stating what else did we want. And at the same time, we are witnessing a senior citizen being kicked out of this store. I advised Mr. ** I could not believe the type of customer service I was going through and witnessing at the same time. He was yelling. I was appalled at his response to me.

I don’t think someone should be treated the way this senior citizen was treated at their store on 3/11/12 at 14:46. I’m sure they have this recorded on their cameras. I had never had this type of customer service at any other of their store locations but today I go again to the same store #237 to pick up a PS3 remote which I ordered on 2/29/12. Their cashier states she cannot find it unless I provide her with my receipt being very lazy and rude. I lied and advised her I lost my receipt. She was upset but then stated she found it.

I would recommend they address store employees on the type of customer service they provide but unfortunately, it starts from the management they have at this store. I’m a very unhappy customer. I prefer to go to another Best Buy store in my area for any type of purchase where I had never experienced such bad customer service.

The day the "tech" was due to arrive, I got a call from Geek Squad to see if I was home and ready. I told them I have not received any package. They looked it up and verified that no parts had been sent to me. So they said they would get it sent out that day, rush shipping, and rescheduled the technician to come back a week later.

I got a package in the mail yesterday, 3/15, and today, a woman from Geek Squad called and told me to open the package and verify its contents. I did so, and she told me that it is the wrong part. They sent me the wrong package, and she scheduled somebody to come by tomorrow to pick up the package that was delivered to me. Also, she told me that the part I need was no longer available and that I will have to return or exchange my item at the local store.

So I took my television to the Best Buy I bought it at and talked with the customer service. They told me that I can only exchange my television for another that costs $200 or less because that's the price I paid for while it was on sale. My television is a $600 model, 42" HD 1080p. A $200 model television is not the equivalent of this television.

I waited outside Best Buy on Thanksgiving Day for 13 hours in the cold to get this item on Black Friday. I want a television of equal value or to have this television repaired as my warranty qualifies me for. I do not feel that Best Buy is treating me fairly. I purchased the 4-year extended warranty, because I wanted to have this fantastic deal last me 4 years. it's only been 4 months!

I came to the same Best Buy and explained my problem. The sales assistant (a young man) kept leaving for answers to another assistant (a stout woman). Finally, I was explained by the assistant, a young man, my computer was preloaded with Office for one year only and I had to buy the Office again. I expected to spend money. Along with that, my computer kept giving me messages that anti-virus software was about to expire. I told about it to the same sales-assistant and he advised me to buy their product. So I ended up buying Office 2010 and anti-virus program.

At first, I tried to install the Office but it kept showing invalid key. I came to the store and they replaced the open key product card with another one. I tried to install another one with another product key, but I was shown the message "program reported unsafe".

The next time I came to the store with my complaints, I was asked to bring my computer that they would look at it. When I brought it, the woman-assistant offered me to install the program for $30.00. After I told her that I was capable of doing it myself and the reason I came was to find out why I could not install it myself. She told me that my computer had too much antivirus protection and rejected Office2010. For $199.00, she offered to fix the problem.

I was outraged. First of all, I understood that for exception of couple of professionals, the store hired computer-illiterate (it means below my low level of computer literacy) people, whose the only job is to sell as much as possible without getting into a customer's need. The reason I feel like that is that the same assistant-young man asked me why I bought the Office if I had it on my computer. I responded, "Because you told me the program was preloaded only for one year!” Why they did not tell me that too much protection will cause the problem with the Office 2010 installation, when I was advised by them to buy the antivirus protection! By the way, I installed the newly-bought antivirus after I failed to install the Office so my computer did not have too much protection at the time of installation.

I feel very upset. I came to the store and I was determined to buy whatever was necessary to buy. Now, I left with non-responsiveness to installation of Office 2010 and lost money! In the end, I found out about their return policy. Well, stupid me. I should have read customer reviews first! I am cancelling the Best Buy credit card and tell good bye to the store.

After she passed, we noticed our bill was higher a year later after we bought the TV. We got a credit for the account shield, but the ID protection said too bad, we signed. I called the credit card company and offered to pay the whole bill off if they waived the 3 year interest that we didn't know accrued. They are taking 60 percent off. Thank God, but we have bought all our appliances, TVs, cameras, etc. at best Buy. The sales person outright lied to us. I called Best Buy customer service now and got a man yelling at me that it was all written in the contract and was a smart ** to boot. I have no job and this is devastating to us. I will never buy a thing from this lying store and I am going to the Attorney General. Yes, it was in tiny writing somewhere I'm sure, but I trusted their salesman. Never ever will I step foot in this store.

We went to the Best Buy store #507 personally, only to be told that they (Best Buy store #507) did not have that info available. Our initial associate by the name of ** was requested to come up front to address the problem numerous times. It didn't happen! **, a customer service specialist, stated (after we had been there for a hour and a half), "Let me know if you intend to continue with this transaction to let me know, because you will be wasting my time. We talked with **, the manager on duty, who stated that he will addressed the problem. You can call corporate if you want to. He also stated that he was sorry but the gift card was in the office all along."

If this is what Best Buy call excellent customer service and to have a CSS, who called them a professional, I promise you that Best Buy will not receive any further business for me. And by the way, I spent almost a $1000.00 in one day at Best Buy store #507. Have a good day.

Another representative left the area after seeing I needed assistance on a purchase. I had to ask for assistance by a worker that wasn't a part of that department. He called someone over and the worker was nonchalant with the assistance she provided. My overall experience with the service was very unprofessional or borderline racist. I don't understand why I was treated in such a manner.

I called AT&T to complain, and of course, it wasn't their fault. Then they sent me to talk to Best Buy. I insisted that Best Buy was doing business on their behalf and that the computer systems are AT&T's systems and that my account was protected by a password that I set in the AT&T system. They insisted that they were not responsible for any of it and even went as far as saying that Best Buy has their own computer systems that they use to sell AT&T products and service, which is not only a lie but flat out impossible.

I proceeded to ask him "If that is the case, how come I can see a transaction in my account?" I asked for contact information from their Consumer Affairs department, but he refused. I asked for his name; he refused, claiming that his name was company property, bla bla bla... So they claim to have a commitment above obligation to protect my information and my privacy, and yet anyone can walk into Best Buy and add and remove lines from my account without even my knowledge.

It took 20 minutes before I was helped then 10 minutes to get the product I had ordered. It had to be located. Then the employee had to go to the back of the store, get it, and bring it to the front of the store. I was ready to walk out and go to Wal-Mart, just from waiting for so long. They had one more minute left before I would leave, and that was even before I was actually helped.

I feel I should have left anyway. I could have gone to Wal-Mart, chose the product I wanted, put it in my shopping cart, checked out, and left the store in less time it took at Best Buy pick up right at the front door! I'm completely dissatisfied. This will affect future purchases.

As of March 1, the computer is back at Sony's repair facility for a second time after having already been serviced in February. During the first repair, the motherboard and docking station were replaced. I have yet to hear what Sony plans to attempt during repair number two as repair number one did not resolve the issue. After reading reviews from other people who also purchased this computer, I decided to pursue returning the unit completely to Best Buy. I have been told by the manager of the Geek Squad department in Bellevue that my options are trade the computer in for a new machine, knowing that I will likely only receive up to half of the purchase price of nearly $1,000; and bring the computer in so that his team can run a diagnostic and send that information to Sony. It seems pointless as Sony has already run those tests themselves and determined hardware issues. Also, Best Buy can only address software, not hardware issues.

I previously thought decently of Best Buy but am beyond frustrated after being told that nothing can be done to remedy a situation where a customer bought a brand new $1,000 laptop and after only a few months, it stopped being fully functional. And really, it doesn't matter if it was a $500 laptop, when you purchase something new from a store if should last longer than a few months. Bottom line, don't waste your time or money on this Sony Vaio laptop or Best Buy.

Well, needless to say, I exited the store without making a purchase. I will not spend my hard-earned dollars in any establishment that does not respect me during the process of making a buy. I feel it is extremely inappropriate for any of your employees to make sarcastic, flippantly tossed comments as if to say **, I am too busy to care about you since I have so many others to deal with at the same time.

Expect me to share this bad experience with all my many friends. I hope they get better service than I got, that should they ever return to a Worst Buy Store again. Oh by the way, all this happened after purchasing a 50 inch TV that I had to return within 10 days because the TV was defective in the first place. That is the only reason why I was there today returning the broken TV for a Working TV, but your employees all seemed to be "too busy" to care. I hope you do look into this concern since it will only improve the overall service and bottom line sales numbers.

Two weeks later, I received a call to come and pick up the receiver. Upon arrival, I was informed that the receiver was damaged during shipping again and it has to be sent back to the service center for repair. I was also told that computer records show that the receiver was damaged on the way to service center. Why was the receiver sent back to the store damaged and not fixed and why was I called in to pick it up if they knew it was damaged? I explained to the Geek supervisor that I will not accept damaged product of this value and need replacement or store credit/gift card of value. I was informed by the Geek agent that there is a dispute between service center and store on who should take the blame for it (the service center blames the store for improper packaging).

This is not my problem and I do not want to be in the middle of it. Provide me with replacement or give me money so I can buy new one. The supervisor disregarded my wish and sent the receiver for service again anyway. Two weeks later, (today's date is Mar. 6, 2012) I got a call that it's ready for pick-up. Upon arrival, not only the receiver was not fixed but also the volume knob that was replaced once before is damaged again and the receiver has numerous scratches on it. I'm angry and tired on this and need resolution as soon as possible. At this point, I'm asking for a new replacement receiver or a check for $5499.99 for a new one if Best Buy can't order a new one, or store/gift credit for audio of the same standard. It has been two months of this. My time and money trips to Best Buy and no resolution any time soon.

I took it to store and cashier says it accidentally got on 3rd party website that published it and they were told to not accept them. Don't know if true, but even if it is, shouldn't they by law, have to make good on it even if it was an error on their part somewhere along the way and someone in their company sent it where they shouldn't have? I wasted time and gas and printer paper and ink and don't see how they can simply reject it.

I then tried the repair company again; they said they would have a technician contact me in 24 hours to schedule an appointment (this is now 4 days after I called BB). BB stated that they schedule the appointment and that the repair company should contact me to schedule the appointment. So they assigned another repair company who showed to be available on Thursday. Needless to say, the repair company contacted me and stated they could not help on Thursday, but could do Friday. I agreed. The company showed up and said they did not have the part to fix the TV and needed to take it back to the shop. I am now 2 weeks after contacting BB and no estimate on when the TV will be fixed.

I never received a notice that it could be renewed as I feel Best Buy would send a notice if I was late on payment. I always paid by card and never applied for a Best Buy credit card until last year. I have always paid on time and paid in full after two months of purchase to avoid interest. If you take a look at my records, you will see how much I have spent with Best Buy. I believe that I deserve an opportunity to renew this warranty. I explained to the sales person Alex (a lady) after she talked to the manager and she said the warranty could not be renewed. I told her I would not ever purchase another product from any Best Buy again if the warranty would not be renewed. I have another warranty on the purchase made on another camera at Best Buy on 5/21/2011. It’s for a Canon EOS Rebel (T3i DSLR W/ 18-55 IS KIT) for $899.99 with extended warranty for one year ($89.99). Another purchase was made with extended warranty on 11/10/2011.

I would appreciate it if you would examine my purchases records and reconsider allowing me to extend the warranty on the Canon Powershot G11 digital camera. This rule seems very unfair since I did not receive a notice it was time to renew. If a customer is late submitting a payment, I feel sure they are notified. This should also apply to remind a faithful customer concerning a warranty renewal. If this will not be considered, I will discontinue purchasing from any Best Buy ever again. My records show I pay on time and quickly pay full amount. I ask that you look at all of my records. This was a human error and not intentionally overlooked. I would appreciate a reply to this complaint, please.

I immediately went to the Best Buy in Manhattan on 14th Street because I currently live In the city and found out that an additional HSBC Best Buy credit card was opened in my name on the day of the purchase. Your employee conned me into thinking I was signing and giving information to him to look up my existing account and in the process, opened up a new account, exactly the same as the card I had. They then told me that I had to return to Best Buy to fix the problem. In addition to this, I was getting service on the iPad where there was no wi-fi signal. The Best Buy Geek Squad representative in Manhattan alerted me, that I need to also see from them if he had opened up an AT&T account. The 3G iPad had a prepaid service which the employee had told me that when I call up AT&T, it would be activated and there would be no monthly fee and that every month, if I wanted the service, I would just have to purchase additional data which was what I wanted.

Well, as I said, I went to the Best Buy in Staten Island where I purchased it and after over an hour of argument with them, they closed down the newly opened account and repurchased the iPad on my pre-existing account. Upon closing the account, the representative told me that my credit score will be affected. This is not something that I wanted to hear especially when I am trying to buy a home with my fiancé. The Best Buy employee basically said; screw this girl as long as I get my sales for the month. I can't believe that this can happen to me and I'm sure it has happened to other people. With one's credit being affected, it can inhibit them from many things and cause a great deal of higher interest and insurance payments.

Going back to the AT&T account, me and fiancé also inquired about the service that I was getting and they assured me that because I never called to activate it there should be no problems. Well now, I got an email a couple of days ago, stating that I should sign up for their paperless service. I called up AT&T and there was an account activated on my iPad. I went back to Best Buy as suggested by AT&T and when I walked out of there, I was left responsible for something they did. I had to call up myself even though your employee conned me not once, but twice. He now opened an AT&T account in my name. When I spoke to AT&T for the second time, they told me there is a separate department for prepaid and I shouldn't have had any service on the iPad unless I ask to have the data card activated through that department. I would like something to be done about this. Now as AT&T said, I would have to purchase a new sim card for my iPad. This has caused me my time, credit and money problems.

With a delivery and mounting date of March 2, 2012, I requested the day off from work. However, when the gentleman from the Geek Squad arrived, he did not have the TV. I was given a contact name and proceeded to call the store. A sales associate, Troy, answered the phone and told me he knows no one by the name Matt **.

I explained my situation, and was told by Troy, that he had just spoken to the supervisor of Home Theaters and the supervisor said I am more than welcome to receive a refund but they can not help me today. The supervisor did not even have the common courtesy to get on the phone! This is an unacceptable response and if this is the solution that this supervisor is offering to your customers, Best Buy will be soon out of business!

I asked if he could testify in a court about that and he said yes. I asked how, because the box was closed and he had not checked it before I left with it. The sales clerk also said it is impossible to open the box without cutting the band. He got another TV and I showed him the band came right off without cutting it. Then he said I meant you have to take the tape off to get the TV. Well, no kidding. They would not replace it as I had no interest of damaging a TV that I was so proud to buy. I am a Vietnam vet, a retired firefighter, an honest citizen and would accept paying for another TV had I dropped it or damaged it in any way at all. I do not lie about such.

I treat my customers like I want to be treated. I have run a business for over 25 years with state licenses. This company has done me wrong and I will never buy anything there with the way they do their Westinghouse customers. I will recommend to all friends and associates to include all the web pages I can about this wrong and never buy from Best Buy again. Further, this is a reflection on Westinghouse as over the years I have bought thousands and thousands of dollars in Westinghouse name parts and equipment. I am a licensed electrical contractor and an HVAC contractor for over 30 years now with zero complaints on my state licenses.

I did a return call informing of my warranty and the rep stated their local records were not up to date and will take a additional 5 days and to call back then. The next morning another voice mail was left informing that no repair person will be coming to my home and I will have to take my 42-inch LCD Westinghouse TV to a BestBuy shore, which is 60 miles away for me one way. I had to travel a total of 240 miles to get this problem resolved, one round trip to deliver and one to pick up. The BestBuy store did their job, but making a call as per the BestBuy warranty contract to the Geek Squad, I felt that the BestBuy Geek Squad was trying to get out of their commitment.

It's been a good TV overall, except that the built-in DVD/blu-ray player stopped ejecting the discs. My girlfriend and I could hear it try to eject, but nothing. We would push the eject button (either on the remote or TV) again and sometimes it would do the same thing, sometimes we would read on the screen that it's loading it again, it would start to play again. Then we would push the eject button again and most of the time, the process would start over. This would go on multiple times until it would successfully eject the disc or sometimes, it would partially eject the disc but we could get our fingers on it and help it out the rest of the way. Often, we would go through this process multiple times (especially if it's a rental and needs to be returned) until it ejected. Other times, we would lose our patience and try again later.

Eventually, we got fed up with it and decided to pursue the warranty coverage. According to the warranty information on the last page, I called 1-888-bestbuy for their in-home warranty service (2/1/12). I talked to Christie and she had A1 Factory Service (303-722-3333) contact me to schedule a day for repair. A technician came to my home on 2/6/12. Fortunately, at the time there was a disc that was stuck. He watched as it attempted to eject the disc. He said that he would have to order a part and come back to fix it. I waited for the call to set up a time to have it fixed. Instead, I got a call from Shirley with Best Buy (left a message, not sure of the date) saying that the part is no longer available and to take the broken TV into my local Best Buy store along with confirmation #** to get a brand new TV. I did just that maybe a week later, excited that I wasn't a ** for getting another extended warranty (according to my friends) and that I would be getting a brand new 32" TV/DVD/blu-ray player.

They had difficulties when looking up the confirmation number, which was fine, but the visit did take a long time. The customer service associates (one was Alyesha) said my TV had been discontinued and printed out a list of five other TV that they called "comparables". I took the list back to the home entertainment area and found that none of them had a built-in DVD player, let alone a built-in blu-ray player. I talked to a sales associate and he told me that Best Buy no longer has any TVs with built-in blu-ray players (maybe not even DVD) and that this had happened before and the customer instead left with a TV and a separate blu-ray player. Although not ideal, given the circumstances that sounded reasonable to me, assuming the TV itself was on par with the original.

I went back and waited in the customer service line and told them that none of the TVs on the list had built-in blu-ray players. I asked what the current price was of my (discontinued) TV, $399, and was considering store credit for that amount. She could not issue store credit based on a TV that was not a comparable and got the store manager (Mark **). He took me back to the home entertainment area and we looked at the TVs on the list again, then showed me a TV that was on sale for $399, said he could issue me store credit based on its SKU and that the TV had better technology. I was temporarily satisfied and went back to wait in the customer service line. Before it was my turn, I realized that this still was not a fair deal and I went home to think about it all and researched the replacement/comparable TVs. Three of them were brands I had never heard of, three of them were 720p instead of 1080p. I'm not sure if any were Energy Star rated and all of them only had a one year manufacturer's warranty.

The TV that Mark suggested (not on the list) was 1080p, Energy Star rated, but still only had a one year warranty and of course, it did not have a built in DVD or blu-ray player. My girlfriend (Katie **) recently moved in with me and as it turns out, she has a blu-ray player. Although not ideal and still not entirely fair (circumstances aside), I thought I would keep my TV, use her blu-ray player (have to put it on the floor in front my entertainment center or get a new entertainment center or build a shelf or something) and negotiate store credit, say $300 instead of $399 (the TV portion is fine and I would soon be in the market for a new cell phone and laptop). Keep in mind that this would be mutually beneficial. I called 888-bestbuy and proposed this solution. I talked to Donna on a Thursday, she said she would have to talk to her department and would get back to me later that day, if not Friday.

I got a callback the following Monday and was told that they could not, but that the store I bought it from could. I went back to the store, there was a long line at the customer service desk again so I asked the security guard to call Mark ** for me. I waited 10-15 minutes and Rex (assistant manager) came and talked to me. I told him the situation and my proposed solution. He said they cannot do anything without getting the broken TV back. To which I replied, the store should have more freedom than that and asked to talk to Mark. Mark said basically the same thing, I told him that 888-bestbuy told me that the store could. He said that if he did, it would be insurance fraud. I then mentioned that a salesman told me about a time a customer in my situation received a new TV and a separate blu-ray player. He said that shouldn't have happened and he felt the need to tell me they run into this situation often, that a customer will pay (bribe) a service technician to falsely diagnose a product in order to get a free replacement, and that would be insurance fraud on your part.

I shook his hand and left the store feeling about 2 inches tall. I believe that was on a Wednesday, 2/22/12. And here I am. Please help me to make this right. I still feel that keeping the TV and receiving a $300 store credit would be fair enough (still mutually beneficial) or store credit for a good blu-ray player, given that my extended warranty is not affected (in terms of the TV portion of the unit). Feel free to call or email anytime.

Then we asked if we could buy the floor sample. He said no because it’s an active SKU. Well, then we said if it’s an active SKU, then you should be getting another shipment. I guess he got tired of us and pawned us off to the customer service desk where we stood for well over an hour waiting on some answers and they kept saying that no one there has the authority to make that decision about the dishwasher. They finally said they found one in Greenville, South Carolina and would have it shipped but it will take about a week or more. My whole problem is I have worked retail and we were always told that we had to make the customer happy if we wanted them to come and shop with us again. Well, I was not happy standing in that store for almost the entire afternoon with a hungry 7-year old child when it should have only taken about 15 minutes since we knew what we wanted. Do not have the sale price on things you can not get!

I have returned back the incorrect battery (CN7L). The Bestbuy staff promised me that they will ship a correct battery for this camera, which is a DigiPower CN5L Rechargeable Lithium-Ion battery (SKU 7802844), to the address on my original order free of charge. Unfortunately, I have not received the extra battery (CN5L) so far. For this matter, I made contact with the staff of Bestbuy Customer Service many times, including at least 10 emails and 1 telephone call. At the moment, the problem has not been solved. I am very angry with this matter. Please help me.

On Sunday, February 19, I decided to return the Westinghouse TV yesterday at the Ranch Cucamonga, CA store. I ended up buying the TV that I originally wanted to buy Toshiba 40FT2U 40" 1080P since it was on sale due to the holiday weekend, I finalized the returned and I waited at the front door for one of the sales associate to bring the TV from the stock room to the front of the store. I looked towards the back where the stock room doors were located and I saw this kid dragging the TV across the store. The TV was heavier than this kid. I didn't think too much of it. I took the TV home, took it out of the box only to find out that the screen was cracked right out of the box.

I immediately drove back to the store to exchange the TV. I explained to the customer service girl the problem I had. She didn't ask to see the receipt. She immediately grabbed one of the guys from the Geek squad. The guy came over, looked at the TV, and walked away. He came back a few minutes later to take the TV away behind the counter to make sure it turned on. During this time, I guessed he called a manager was, "we can't do anything; the TV has physical damage and we are not responsible." He didn't bother asking for the receipt or ask me what happened.

I tried to be as calm as possible due to the circumstance. I tried to reason with him and explained to him that was the way the TV was when we took it out of the box; it had only been 1 hour 30 minutes since I bought the TV. He kept repeating that they weren't responsible since it was a physical damage to the TV. He insinuated that I broke the TV and I was trying to pull a fast one. I just couldn't believe he was accusing my wife and I of doing that. I just couldn't believe that we were throwing away $500 down the drain.

I have been a loyal customer of Best Buy for over 10 years. I'm also a Silver rewards zone member, but after last night, I will make sure no one from my friends and family buy anything from Best Buy. I will post this on every website possible. What upsets me the most, is that I could have bought the same TV from Costco, but I decided to give Best Buy my business. What a mistake that was. Hopefully after this, no one else will buy anything from Best Buy. If they continue treating their loyal customers this way, they might end up like Circuit City.

Generally, we are wary of buying protection plans as the manufacturer's warranty usually is sufficient. However, the representative was quite persuasive, and after he explained that the plan would provide replacement coverage for the iPad for the term of the plan, I commented that it makes sense to get coverage as who knows how many things could happen over that period of time. The representative agreed, and he added that there were 1-, 2-, and 3-year plans available. Based on the cost of the plans, we decided to purchase the 2-year protection plan (times two, of course).

On the day after Christmas while on a vacation in Asheville, NC, my daughter dropped her iPad and shattered the screen. I cannot tell you how happy I was at that point in time for purchasing the protection plan. We visited the Best Buy in Asheville later that day. I went to the Geek Squad Desk, and after waiting in line for at least 10 minutes, I was told by the Geek Squad rep that since it was going to be a simple replacement, to go over to Customer Service.

After waiting another 10-15 minutes in line, the Customer Service rep tried to send me back to the Geek Squad Desk. Obviously, I objected. She walked away from me and went to speak with the Geek Squad Staff. There was obviously tension between the respective departments as words were exchanged, and it appeared to me that neither really wanted to service me.

She finally came back and somewhat reluctantly waited on me. She radioed a co-worker to get a new 16-GB iPad. As she was conducting the exchange, she asked if we wanted to purchase the protection plan. I was somewhat confused, as I advised her that we already had purchased the two-year plan. She proceeded to inform us that the plan is null and void once it is used and that if we wanted to continue the protection, we would need to re-purchase. I advised her that I was told that the coverage was for two years. She said that it should have been explained to us at the time of purchase. But if I wanted coverage to continue it would be at least another $100. I have now spent $440 on protection on an item that costs $499.

I am thankful that we had purchased the plan, but your representative in Florida did not fully explain the details of the plan. And if we had known that at the time of the original purchase the parameters of the plan, I can pretty much assure you that we would had only purchased the one-year plan. I feel that we were intentionally deceived to purchase the plan and to buy a multi-year plan. Furthermore, we were completely appalled at the lack professionalism and customer service at your Asheville store. I will be hard-pressed to get my wife to trust Best Buy again based on this experience. I look forward to your response.

Then after them having my computer for 3 weeks, they called and told me my computer was fixed but that there was a problem with the operating system, Windows. I keep getting a blank screen when I use the computer on batteries. I am so mad at myself for buying my computer which cost $600.00 at Best Buy because computers only have a 14 day warranty.

I remember when I called in to give instructions, also I got 2-3 different people who claimed that they would be handling my computer, rather than one consistent person. One of them told me in order to save info, they would create a yellow folder on my desktop, and place 1TB work of info off the "D" drive there, which would theoretically combine both drives, and be near to impossible to do, as the "C" drive could only hold 3TB of info, and by putting an additional 1TB on the desktop (which they claimed they would take off of the "D" drive), it would be impossible, and therefore files would be deleted. When I picked up the PC, there was no such yellow folder. I was extremely sick, and with 3 family members, hospitalized between Dec-Feb 10th of 2012. I had yet been able to sit down and search my PC to even attempt to see where my "D" drive items where. Upon a call about a work project, I was forced to search, and after so, looked under my computer, and came up with nothing.

A search through Windows, also came up with nothing. What in the world did they do with my files? I paid $ 281.74 for virus removal and data backup, and had purchased an external HD from Best Buy, for $163.11, which incidentally was bad, and they had to do an in store exchange for another HD, before they could attempt the service of backing up data. So, here I am, no D drive, and out $444.85. Would you be angry? Would you buy things or get tech service there again? Spread the news. Poor store, I will contact them, and see what they will do and let you know.

Jeff said that he would check and call me back. He did call me back as promised ,and told me that they were trying to call me for 6 times, and no one answered. I told Jeff, I am answering your phone now, nothing is wrong with my phone, this is a land line.There was someone in my house all day on Friday and Saturday. No one called, and don't blame the customers for not being home and not answering the phone. I was then told that I have to wait for them to come, and my window of service is 1-3PM. After sitting at home waiting for service, and now I have to wait for another 4 hours. I am not happy with that at all, and I told the store manager. Jeff said "I can refund your money". I said, "is that what you tell all your customers?" He then said he is going to call the contract company back, and check to make sure they have the correct phone number. Yes, they have the correct phone number.

I am spending $1,900.46 with Best Buy, and I was insulted, and was told to go somewhere else to get the oven. The contract company said they have 60 calls they made a day. I told them I am one of the 60 calls they forgot to call, and now I am blamed for not answering my phone. I asked if they can come earlier. They said they are not in Dallas and in Fort Worth. That's one insult after another. What would you do if you were me? I am very frustrated!

I called and talked to Angela on January 18th. She was very rude and couldn't tell me anything about renewing the warranty and this was after not finding me in the system for some time. We hung up and I called again several days later and talked to Liz. She very rudely told me my warranty expired on Jan 19th and would not be renewed. When I questioned her about why I was told it expired Jan 5th she got very defensive. I finally asked for her supervisor and then spoke to Kevin. I work on a customer service help desk eight hours a day for five days and I can tell you I have never treated a customer as rudely as he did. He hung up on me when I said I will not buy at Best Buy again.

I am not looking for any kind monetary reimbursement but want you to know how poor your customer service is and I have told my friends also. Thank you.

I received the first email, thanking me for purchasing. I also received a bunch of newsletters I did not sign up for. I received an email stating, "if you ordered a major appliance or a big screen TV, your order may require a scheduled delivery. All 'scheduled delivery' items require delivery, because of their size and weight, (for example appliances and large screen TVs). When your order is processed, we schedule a delivery date and time, and email you the details (for store purchases, well schedule this with you at the time of purchase). Please allow extra time for delivery during busy periods, as delivery slots fill quickly. We also require delivery of product in a reasonable time frame after you have completed your purchase.

I emailed the customer service people, informing them of the time I will be home from work, so they can deliver, and gave my cell number. They replied with a generic email, where they didn't even bother fill out the information. In the email, they say, "this order will ship via Canada Post, and if there is no person at the delivery address to sign for the package, they will leave a door knocker with the address the parcel can be picked up". I emailed again and explained that I work during the day, and the reason for online purchase and delivery is, because I can't do it myself. They emailed back, "please be informed that Canada Post is delivering the shipment, we are unable to tell them when is good for you. Once Canada Post has provided a tracking number for this shipment, you will then be able to look at the expected date for delivery". By the time I got home, there was an email from them stating Purolator was the shipper. I called Purolator, and they said they will deliver between 8AM and 6PM, and either someone is there to receive and sign, or they take it back to the depot. I asked for an evening delivery, and was told they don't have evening deliveries.

I then called Future Shop Customer Service, where the female I spoke to was very understanding, and said she is noting the entire conversation. I told her that nowhere on the website does it specify what constitutes a big screen. I thought 40 was a big screen. She made me punch in a bigger model, where it did specify Scheduled Delivery. However, how would I have known this, unless I ordered something bigger? And why would they send me an email stating Scheduled Delivery without the specific measurements? I told her I could have walked in and tried to pick it up myself. I also told her that I should just go somewhere else, and purchase. This lady actually agreed with me, and said that I should ask for my money back, and go somewhere else, because Future Shop does not seem to care or listen to the complaints, or try to solve them.

The next day, I called again and spoke to a different female, who kept saying there's nothing she can do, it's left the store and "I do apologize" repeatedly. I don't even think she was listening to me. I asked to speak to someone else, because I called in with an issue, and she was doing nothing to help. She transferred my call to a male supervisor. I explained the reasoning for ordering online. I also told him I was expecting a call for delivery, set up and relocation of my old TV, as the email states. He tells me that it's only for TVs, 44 inches and bigger. He apologized several times, and said he can't do anything about it. I asked him to point out where it says that. He said it doesn't, but because the product didn't offer it, I should have known. I told him to take the charge off my credit card, and I'll go somewhere else to purchase. He told me I should go somewhere else, and that he can definitely take the charge off my card, but the TV has to get back to them first, and then 7 days later, the refund will be on my card. I asked him how he can charge my card without me even receiving the product, but he can't refund. I ended up hanging up on him.

In the end, since now I am stuck with the charge and my credit card maxed out from new purchases to accommodate the TV. I drove 45 kms to the Purolator Depot, waited 3 hours for the truck to get back with the TV. While chatting with two different Purolator ladies, they both said that "yes, Future Shop could have requested a late delivery, between 6PM and 9PM, and they also told me I could have called the Purolator customer service, to arrange late delivery. I told them, I did call, and was told they don't offer late deliveries. One of them got angry, and left to make a call. I then drove 45 kms back home (wasting my time and gas for something that was supposed to be delivered). I had to knock on several doors, before I could find someone that was home to help me bring it up the stairs.

I've heard the horrible customer service stories, but thought "hey, they don't work customer service jobs, how would they know". But guess what, everyone I've spoken to have said the same thing about Future Shop. They are horrible. They have no manners or people skills, and they only care about commissions, not about the paying customer. Seeing as, pretty much everyone price matches these days, I will not be going to Future Shop for anything ever, and will be telling everyone.

The sales person I found (after much searching) told me that was yesterday’s price and all prices changed on Sundays. I asked to speak with a manager and in a most condescending manner, he advised me that there was nothing he was able to do and I should know that Best Buy’s sales run Sunday to Sunday. I explained that on Saturday at no time did the original sales person indicate that the price would be changing within hours. Had I know this, I would have either come back that evening or purchased the two items at their sales prices online. His response was that he would have to speak to his staff about this. I am amazed at the difference in the experiences I had in the same store. I purchased a computer with all the trimming, iPod and found my sales person to be knowledgeable, helpful and extremely polite. This time, it was I like being in another store.

I was treated like a total idiot and worthless human being. I was told they have products right out of the box that do not work. I was also told if I did not like their policies that it was my choice to shop elsewhere.

Needless to say I am without my new computer for 12-16 days while it get shipped and thrown around by the carrier companies and who knows if it will work then. I am not very happy. I have been a manager in retail and I was receiving lip service from all of them. What a joke.

What? I am so upset. Best Buy needs to swallow that loss and train their employees better. The manager was sitting there as he processed the whole transaction. But she expects me to come back to the store to pick up the phone on a contract that I had been told was cancelled? I cannot believe she voided the transaction after I left the store. That is bad business. Now they want me to pay $325.00 to cancel a contract with AT&T. Do not do business with Best Buy! They are clearly undertrained.

I think that they are ripping customers off because they have a chance to adjust the pricing before it actually ships. I feel that they know most likely customers won't call them and that's why they continue to charge customers the regular price.

Waiting... Waiting and on Jan 24, they sent me another mail stating that they do not have the replaced item in stock and wanted to replace the Iconia 32 gb tablet with a Asus Eee Pad transformer 32 gb tablet. I called and ordered for replacement and they assigned me a case number. Till date i.e. Feb 08 2012. I did not get the confirmation nor the item, when I called them the service representative says he doesn't know how long this would take. But for the last two months, they kept the money on hold on the Credit card, as it shows me on my pending transactions; only recently it seems they removed it.

I even posted this on their community and some moderator used to reply saying that my order will be taken care of very soon & please be patient; but after Christmas no one is even bothered to answer your concerns on their community.

Could some body assist me in this regard and stop Best Buy from doing all this spoil sport. I would have bought somewhere else and would have gifted my daughter on time rather than waiting this long.

I then asked a manager why a lower price would have been listed on the set and I was told it was an error, then he turned to the sales associate and said there was a memo put out that the lowest price in the last 30 days was to be blacked out with a marker. I was thinking about stopping the delivery and taking my business elsewhere if customer relations refuses to honor the lower prices.

When the installer arrived he again explained that he was not a licensed electrician and that even if he was, he did not come with the necessary materials and hardware to complete the job. He did however tell me he could reconnect the new oven to the existing hardware (something Best Buy told me isn’t allowed). He also had to go to Home Depot to purchase the necessary hardware to install the outlet for the microwave at my expense. The items he bought to complete the hookup were not to code. The wiring in my home is BX wire and what he purchased is a plastic box designed for Romex cable. A trained electrician knows that the microwave would not have been grounded with that installation (I have photos and receipts). I declined and asked them to leave.

Best Buy had the owner of the independent installation company Darious Washington (Washington Installation) call me and assured me that the installer was licensed. Darious however offered to come to my house today to do the installation himself. My concern is Mr. Darious Washington and Terry ** of Best Buy are continuing to insist that the installer was licensed to be working with breakers, 240v wiring and outlet installations, inspite of the installers admittance that he is not. I have all receipts, photos, and the hardware the installer purchased as evidence that he in fact was not qualified nor trained and licensed to do the work safely or to code. My issue with Best Buy is that they apparently cannot produce any documentation as to the qualifications or licensing required in the state of Delaware of the supposed electrician to be doing electrical wiring in my home. I suspect that Best Buy and Terry ** are more than aware of the situation and are trying to do damage control.

Going forward, what evidence do I need other than photos, receipts, and the items the installer purchased? I am merely asking Best Buy to adhere to the agreement to have a qualified licensed and insured electrician perform the agreed installation at the agreed prepaid price. Should I allow Mr. Washington to perform the installation this morning? The breaker is shut off I have no oven or microwave for cooking at this time.

I talked to the manager and we agreed on a price. FYI, I found out open box could mean anything. I thought it meant the box was opened, display or maybe a scratch. Boy was I wrong.

I found out from LG that the washer never should of had screws there and they checked the serial number and found out it was purchased used and returned, the store did a major repair and had to put screws in it to keep it together.

I called the store and told them it was not acceptable. They did take it back and gave me a new model one step up for an extra 75 bucks for all the hassle (cool deal). When they installed the new washer, they did not balance it. It was jumping all over so I called them back and they were supposed to return in an hour. 4 days later, they come to balance it. They still leave it not balanced.

Then came a third time 3 days later and that guy said the drum was messed up and dryer legs were broken off. I called them and said if the washer needs major repair, I wanted a new one because this one was a week old and barely used. They said, “Let’s just call it a day and we will refund your money and you go buy somewhere else.” (They did not want my business.)

I spoke to a bunch of managers because of the incident and they all said if I wanted a new washer, I would have to pay more money because they discounted that one (remember this was a brand new unit). There policy is return or exchange for any reason in thirty days. I do like to get a deal but this was all their fault but they're mad at me because I want them to make it right.

With the money spent on it, I expected it to last a little longer than three weeks and better customer service to get it replaced.

I, as a business owner, would never run a business this way. I am reluctant to buy another product from Best Buy with the service I received.

We basically felt, the manager we interacted with, obtained some sense of power from being able to deny our request, even though he saw we were straightforward with our problem, and knew for 2 parties to give up the cost of this item is not easy. Furthermore, the two customer service clerks we talked to were laughing about us after discussing behind closed doors, our request to talk with someone who might be able to help us more. Best Buy's business must be so good they can treat customers in such a way.

I looked around, and did not see anyone, except for a Sprint representative, who waved down a Best Buy employee by the name of "House" to come assist me. I asked House If we could power up the display, but he quickly interrupted me and let me know that the power cord was broken, and there was nothing he could do. He then informed me and my son that we could look at the video playing on the display board, if we wanted to see what it could do. Frankly, he was rude, abrupt, and disinterested in helping me!

If I wanted to see, "what an iPod could do", I would just YouTube it from the comfort of my home! I insisted that maybe he could change out the power cord, but he blatantly asked me, "what do you want me to do?" I thought to myself, gee, I guess it's not your problem. What was I thinking when I asked him to go the extra mile to find a power cord, and help me power up this display, so that my son could try it out! I was not there to window shop, I was there to buy, and I just wanted my son to try it out, to see if that was the Mp3/media player he wanted.

I did speak to Tori, the manager on shift, and she quickly apologized, and I also quickly received help from another rep by the name of Jeffery, who was amazingly able to plug a new cord into the iPod for me. I really hope someone reads my feedback, and gives Jeffery a pat on the back, and inform House how unprofessional he was!

So, I went to the store and wanted to return it, but they wouldn’t let me. I called customer service and got transferred about 20 times. Then, one lady told me that she was going out of her way to get my money back. Then, she called the Lafayette store and it was going to be up to them to see if she could. She put me on hold, and I got disconnected.

I called back and another lady told me that the other lady lied and she gave me false information and that she was going to give a $40 gift card. I told her that I didn't want that; I wanted my money back. Donate said she would call the Lafayette store to see if they would. Then, some girl picked up and transferred me to the manager. After that, I have gotten the worst customer service ever! He told me that nobody called the store for him when 3 of your employees said they called and talked to him and the geek squad guy. And he kept talking to me as if I made everything up, after I just talked to a girl and told my story and she said the lady from customer service did call the store. Then, the girl transferred me to him.

I find it so hard to believe that missed by 1 week past the return date that they still cannot give me store credit, etc. The package is still sealed, not opened, etc. I realize the item was no longer available on the shelves, but I looked and they still sell these and have them on their shelves. Also, are still online. I would have loved to have returned it earlier but we are dealing with my mother who has cancer and is on hospice care and had a lot of family come in the past 2 months to see her as we were told she would not live much longer, she is not on hospice care 24 hours round the clock. I know that a sales associate does not want to hear my personal story. However, I am very upset at this.

All I ask for is store credit to buy something else in your store. We purchase many things from your store, all of my sons, from big screen TVs to all our computer needs, etc. You would think that being a good customer, they would also take this into consideration, apparently not. We will no longer be shopping at your stores and plan to take our business elsewhere. Shame on Best Buy for such strict policies.

When I went in today, I found out that I will not be getting a new, but a refurbished phone. After speaking with the manager of the store, he swore that the employees were told to tell you that you will be getting a refurbished phone and that there was nothing I could do. I have spoken with several people that were also told that they would get a new phone and are planning on canceling their extended warranty.

During my confirmation phone call today, I was assured my television would be delivered tomorrow (1/31/2012) between the hours of 11am and 1pm. I made arrangements to be available by taking off an entire day of work during this in order to meet your accommodation’s time the television was supposed to be delivered.

On top of all this, I had planned a Super Bowl party after receiving my confirmation email and being guaranteed by one your representatives that it would be delivered before the Super Bowl. At 7:52pm today (1/31/2012), I received a voice message that my order had been cancelled. I sat on the phone with representatives from 8:12pm-9:02pm, trying to resolve the issue and did not receive any help.

The representatives were not able to give me a clear answer as to why the problem occurred, and offered nothing in return, only a refund of my money. I will never purchase another item from Best Buy after this experience. I will make every effort to have my story heard all over the internet so others do not have to suffer through a similar experience.

We then go to the Geek Squad and ask them. The young East Indian gentleman addresses us to customer service; we then go back to customer service. They still did not have an answer and seemed like they didn’t really care about our issue. 35 minutes have passed waiting to get an answer, which soon became a nightmare. We walk off simply furious knowing nothing will happen to our issue. I then get approached by a bigger East Indian. I believe his name was Rooshil or something. He then stated that we were not respectful to his team in a very rude in a threatening manner all in my mother’s face, he then was restrained by a department manager and we were rudely told to get off their property, which was absurd! We will never ever buy anything from Best Buy ever again!

It went back to Best Buy on 10/5/2011 and we were then asked to include a lens and a battery because they could not diagnose the problem there at the repair facility, refusing to send a lens we sent a battery and it returned 10/26/201. In the mean time we called Nikon about their manufacturer's warranty after being told by a Best Buy representative that if the camera was to be junked out it would ultimately be up to Nikon to authorize that. Nikon stated that Precision Camera (the place the camera was sent to 3 times to be repaired) was not authorized to work on DSLR's and were their authorized place for simpler camera's, such as point and shoots. Nikon also stated that since the camera was still under their manufacturer's warranty it should be sent there and would be repaired and returned at no cost since the camera was not neglected in any way. My previous experience with Nikon validates that response.

On 11/10/11 the camera returned to Best Buy yet again for the same issue but was never returned to us and was "junked out" upon our request because they obviously could not repair the camera and I needed it to be reliable as any professional photographer and client would expect. We were finally eligible for a replacement and were notified on the Best Buy forums. We went into Best Buy on 11/22/11 a few days after being notified to order a new camera of the same model. We spent an hour and a half there and were told that the camera would arrive in about a week. On 11/26/11 I received an email stating that the order did not go through and to reorder the item. However, after a few hours on the phone with different people we finally tried to see if we could even order the camera. It was now out of stock. However, no one from Best Buy would tell us. We figured it out on bestbuy.com. We called Nikon to confirm and they stated that the camera was available from Adorama and was not out of stock. We still have not reached a resolution after several months and many attempts of different communication efforts and several people within Best Buy including talking to several employees, managers, 1800BESTBUY, a few people who "could not say" who they were or how to contact them again, Precision Camera, and Best Buy online forums.

On 1/13/2012 we received a check for $1,501.14, which is not even the total for the camera itself. Since none of this would have happened without the purchase of Best Buy's warranty and the complete run around that we were given since September, we are asking for our purchase price back in full. Which leaves a remaining balance of $348.73. Please send me a check or money order for $348.73 on or before February 9, 2012. If I don't receive payment by that date, I'll promptly file this case in small claims court for the amount owed, lost wages, the cost of renting replacements, court costs, and the time spent trying to resolve this issue and exhausting all possible options.

Up until this past weekend I have always enjoyed working and shopping at your store. As my life and career has evolved, I have continued shopping at Best Buy while using my Best Buy card as my primary means of purchase. I have purchased many things, computers, laptops, TVs, phones, etc. This past October, I paid off my entire Best Buy Credit Card (HSBC) balance of over $2000 in full. I also spent approximately $500 this past Christmas as I had some open credit to now play with, leaving my with about $1400 of open credit available.

The reason for this message is because just as I was about to spend at least $1400 on a washer and dryer at your store using the available credit on my Best Buy card (and 18 months financing) to include the purchase of a new TV in the same $1400 price range (with out of pocket cash), I found that my credit limit had been reduced from $2000 to $605. I found this interesting considering I just bought a home with a $417K loan to include my Jared Credit Card having its credit limit increase from $2K to $3000K.

I am amazed that when I called about why this decrease occurred, I simply informed I will receive a letter in 7-10 business days informing me of why this decrease occurred. How is it that my bank was more than happy to lend me almost half a million dollars for my new home, yet Best Buy decided to decrease my $2000 credit limit to $605, a mere $20 over my current balance, especially considering my track record of paying off this very Best Buy card in full just last October (a $2K payoff)?

With that said, this unwarranted decrease in my credit limit has resulted in Best Buy losing over $1400 in appliances sales and yet another $1400 in TV sales, purchases that were literally set to be this weekend. Unfortunately for Best Buy, all of my future purchases will now go elsewhere. I have tried to stay loyal throughout the years, but I apparently will have to join the growing trend of consumers who window shop at Best Buy and then make my purchase elsewhere at a lower price.

We feel that Best Buy needs to order the equipment directly from Nikon as they have it in stock and said that is what Best Buy would have to do and they would send it to that particular Best Buy Warehouse for us. Also the 3-yr. warranty on the camera and two lenses were $279.99 and it will be much more elsewhere. I am going to a camera store and I am trying to find the comparison in warranty for all three pieces of equipment and the difference in price of the warranty. We feel Best Buy should guarantee the price even if we get it elsewhere or have a special order from Nikon and get us the equipment that we paid in full for. We feel robbed. And why should we spend hundreds more for a mistake Best Buy made?

Purchased an Advent 26" high definition progressive TV for $700. While using a converter box I didn't notice the difference till a friend hooked it up and told me it was not a high definition TV. Went back to the store and the manager told me I should have read the fine print. I did and it said it was a high definition TV. Then he blamed it on the poor training of the sales guy. The television died a year later. Bought a $199 Sony DVD player and the extended warranty for another $99. A year later the Sony would not work and I took it back with extended warranty papers and they gave me a $29 Sony DVD player. The department manager insisted it had all the same features and that is what happens with technology.

I do no more business with Worse Buy.

After checking, they never had my number on file, so I don't know who they called. So I left my correct phone number this time, after setting up another appointment for Saturday, January 21, 2012, at 2:00 PM . Before riding out to Secaucus from Linden. I called to confirm my appointment, which I called at 12:00 PM, and I was then told again that someone called me to reschedule the appointment again. I asked him to give me the number they had on file, once again an incorrect number.

When I gave them the correct number on my last appointment of Jan 15th. I then asked to speak to a supervisor, which I was never transferred to. The installation guy tells me he could fit me in Sunday, January 22 at 2:00 PM. So I arrived at 2:00 PM, to be told that the Viper my daughter purchased could not be installed, without purchasing the remote Viper starter, and the part, which my daughter brought was an attachment to the Viper starter. I ask then why wasn't this told the last visit. When they viewed the product, there was no answer.

Lastly, I bought the system the tech stated I needed to complete the purchase, to wait 4 hours for them, to tell me they could not finish the job, due to a part that was not good, and was faulty. My question is, why would they not have multiple parts in stock, in the event something like this happens. So, I then was told to come back on January 23rd, to complete the job. I could only make it, if I got off work at 6:00PM, and the tech stated he would wait for me. This was the last straw. I received a call at 5:30, to be told that the part did not come in, and he would put it on the calendar for Thursday at 6:00 PM. How can you run an operation like this? Who is going to compensate me for the time I put aside, each time, depending that this was going to be taken care of? I want to speak with a manager to address this issue.

All they did was blow it out and it does not overheat anymore. Well we left it in the caring case for 2 weeks and ran it for 5 days off and on took it back and got the same thing. I left it in the caring case again for a month and a half fired-up system randomly shuts down, it might go into windows if you are lucky. I took it to Perrysburg Best Buy and well the tech at the desk said, “Well, your overheating might be caused because the cord is missing the grounding.”

Six days went by and my girlfriend got a call saying that they blew it out and ran stress test on the system and it stayed on the whole time, then it started randomly shutting itself down. Well they have finely agreed to send it out for repair. These people have no idea about computers, you might get the guy that does know something but for the fight we have been having, just stay away from them. Go to newegg.com or tigardirect.com, they honor their stuff.

At one point, two sales associates were in conversation about the weekend, I interrupted them and asked for assistance. After locating the product on the computer simply pointed to the location and did not assist me. When I asked if they could help me, one rolled her eyes and said it could be in two spots which she pointed to and said it depends how much the product was, then went back to their conversation.

I purchased several items from the store that day totaling approximately $950. One of the Items I purchased earlier in the week and realized I did not need it. It cost approximately $45. I returned to the store with-in 2-5 minutes (dropped off purchase in car) and attempted to return the item and was not allowed without I.D. I had the receipt with date and time on it and was still told no! I found and still find this a ridiculous policy. I would understand if you don't have a receipt, I would even accept the policy if it was on opened items. Seriously, all one has to do is ask someone to return the item for you.

Basically poorly operated/ managed store. I have shopped elsewhere for my electronics since and moreover have more often than not found better deals.

As the result of the box breaking, I slightly re-injured my shoulder. I was not rude to the worker nor did I yell at him for not helping me. But it is very disappointing that after spending so much money and clearly being in need of help, not one staff would assist me (even though there were at least 3 that saw the incident happen). It was shocking that these staff lack the common respect and courtesy to help someone who asked for help politely.

He checked my receipt and we went to see the sticker price on the shelf. He confirmed that it was $37.99 and went back to the desk. He did return the $2.00 plus tax in cash, but I thought since they had made a mistake, that we were going to be offered a gift card of any amount or something extra (like other companies do for making us go through the wait and making sure we were right).

Lies! The sensor got a dead spot on it and I took it to Best Buy. They told me they'd send it back to the manufacturer and it will take 2 weeks or more. I was livid! I could have done that! Where is my swap on the spot like they told me when I bought the camera? "Oh you were told wrong." they said. So from now on, I will avoid Best Buy since they outright lied to make money on me.

I asked for the manager (her name sounds like Shaland 1-800-433-5778) to try to explain that it was not an abuse and internet defects would happen. She made me feel like I am lying. She indicated that cracks are not covered by the extended warranty. I told her what if it is a defect. She decided over the phone that it was not an internal defect according to a technician that did not even see the TV.

I did a search and found that internal defects do happen to plasma TV. It seemed that many other customers faced the same issue. I believe my TV was defected and got cracked. I am loosing this $2,000 TV and I cannot even repair it unless I pay more than its cost.

So we paid approximately $300 for the extended warranty and they put in a crappy hard drive that did not last more than a couple weeks. So in this case, we paid about $700 for a hard drive if you add up the extended warranty for $300, $100 for new new warranty, plus paying for the second hard drive along with 5 trips to Best Buy for their "service" at 120 miles for one round trip to the store. We definitely got screwed on their "warranty"!

My complaint - In December, prior to Christmas, I purchased a brand new Motorola Xoom Tablet 10". As with a lot of other retailers around the holiday, they touted their holiday return policy which stated for the holidays, items purchased after November 13 could be returned "up till January 24th, 2012". At the time, I honestly thought to myself, during the salesman’s pitch to me about the return policy, "Yeah, I’m sure there is some catch to that."

Nevertheless, I purchased the Motorola Tablet near $400. Recently, within the past two weeks, I purchased a new I-pad tablet and of course didn’t need the Xoom. The Xoom was still in mint condition, hardly used. I still had the box, plastic wrap, manuals, cords, etc. I did not have one problem with the tablet, other than I didn’t need it and was within the time frame to return it.

I took it to the local Best Buy along with the receipt. The customer service cashier took it out of the box, handed it to a geek with geek squad to look it over (behind a closed wall of course - out of my view). Few minutes later, he returned to the counter and stated they couldn’t take it back because the back plate at one of the corners was slightly open. I looked at it, and the corner in fact was open about as thick a gap as a kite string. Of course, I held it to look at it, and with my thumb, I "snapped it back on". Just like a cell phone, the back can come off but it doesn’t mean it's broken!

After I snapped it back on (keep in mind it was no thicker of a gap than a kite string barely visible), I showed the cashier and the tech that it is not broken and that it snaps back on. Well, I informed them within the past month and a half I had not once opened it and had not noticed that. If I had, I would have snapped it back on prior to returning it.

The cashier was apologetic but stated they could not accept the return being they are not sure it has been "tampered with" (give me a break). You have techs from Geek Squad who are supposed to be computer experts, to which I’m sure they could have diagnosed if something was wrong with it. There were no scratches, no scuff marks, and no signs of forced damaged. It lead me to believe that when the employee (Geek Squad ) took it to the back, he could have very well slightly opened it as to not have to take it back!

I left and went to another Best Buy 3 miles down the road (Concord Mills – Concord, NC). I went to customer service, and the rudest customer service rep I have ever experienced was dealing with me. You would think this woman had convicted me of theft, bank robbery, etc. I approached the counter and pulled the tablet still in the box out of the bag and informed her I would like to return the item. The whole time, she had this smirk on her face like she couldn’t wait for me to finish talking, because she couldn’t wait to tell me something. She took the tablet to the back (geek squad) and came back out and stated in a ghetto voice , "Sir, we got the call from the other Best Buy saying you tried returning it there a few minutes ago and they said no, so what makes you think we will take it back?" I informed her it was not broken and nothing was wrong with the tablet, have a geek squad employee check it out. She stated, "We aren’t got to. We don’t know if you tampered with the device or done something to it, so we can’t take it back." She then gave me a sarcastic look and handed it back and stated, "Let me save you some time in not going to other Best Buys. They will be put on notice as well."

Again, this woman had me treated as though I had stolen something, had tried to rob them, etc. It’s a horrible experience. This is the reason, I firmly believe, around the holidays, that all these retail stores make false promises and tout benefits to shopping with their store. In actuality, knowing full well, they have things in place to prevent the returns from happening. Just as they "assume" I could have tampered with the back, I could easily "assume" someone from Geek Squad did open the back slightly so they wouldn’t have to accept the return. For the employees at Geek Squad to be computer experts, again, I say, it would be very easy for them to diagnose the tablet computer to see if in fact it was damaged. But they didn’t!

I’ll never shop there again. That is a guarantee. I called the 800 number and filed a complaint with consumer relations. The lady I spoke with on the phone was helpful and sympathetic and stated that she didn’t have the authority to call the store and make them take it back. But she was going to send me a $50.00 gift card for the problems, which I’m actually going to trash when it arrives. That will cost them more money than if I were to actually use it in the store which I will not be doing again. Thus, it will do more damage to simply throw the money away on the gift card.

Original Review: Jan. 13, 2012

On December 13, 2011 we had ordered several items from BestBuy.com for a combined birthday-Christmas gift. A week or so after placing the order we received an email from Best Buy explaining that some of the items we had ordered are on "back order" and will be shipped in about two weeks. Please keep in mind that when we ordered this there were many, many "out of stock" items on the website and that every item that was selected for our order was "available and ready for shipping" according to the website. This was very upsetting news, but we understood that things happen and that we would just have to wait.

Yesterday, Thursday, January 12, 2012, we received another email from Best Buy informing us that one of the items we ordered is "no longer available" and that our order has been "canceled" by Best Buy. After getting this email we immediately contacted customer service. They informed us that there is nothing they can do since the item is no longer available, so we contacted the manufacturer of the product and was informed that the items are still being made and being sold worldwide. We checked again with Best Buy and they could not answer why they could not make the item available if they still were dealing with the manufacturer. We had to spend a gift less Christmas and a gift less birthday thanks to Best Buy.

So far, we have not heard back from Best Buy and we are getting anxious about returning the set to the warehouse since it could be damaged in shipment; we also have to pay for it to be shipped back. We have not paid our credit card company for the TV yet and it is in dispute. We are not sure where to go from here to get this resolved. The TV was $1300 plus shipping and tax, and we were only able to see it for two days. We will never, ever buy an electronic device from Best Buy again, because their customer service department is terrible. We will let you know if we ever get this resolved to our satisfaction. We also will not buy an LG product again on line or otherwise.

At first, I asked the lady at the "Returns" I wanted to return the movie. She looked at the receipt and the movie and she said no problem but only a portion of the reward points would be returned to my account. Not satisfied with that, I asked the lady if I can just return both items. But here is what was striking; in fact, I was shocked as she was doing it. As she held the tax software box, she began to say, “I think the one, the seal is.” Meanwhile, she began prying on the seal with her fingers. Then, when the seal was easy enough to pull, she pulled the seal all the way open. Then said, "Sorry this item you can't return because the seal is already broken". Then, she said, “Did you want to speak to my manager?” Of course, I wanted to speak to her manager after what she did. Then she left the tax software box with seal open.

The manager arrived, looked at the unsealed software box and said, "I'm sorry due to (something about trademark or copyright) we cannot accept opened software item". Still in shock, I just said, "I cannot believe this. I did not open this item." I told the manager that she (pointing to the Best Buy employee in the "Returns") opened this item. But at that point, it was a losing battle for me. I could not argue with the manager that the software was sealed when I brought it in since she was not around when the lady tampered the seal and she was just looking at the unsealed box.

Besides, I wasn't really concerned about returning the tax software as I really needed it (been buying this software from Best Buy in the last 4 years). Either way, the manager was more aggressive towards me rather than taking interest in the matter or perhaps reviews her surveillance camera of this event. Yes, perhaps the tax software could have packaged their product another way to prevent this.

But what shocks me was that, an employee could do this to anyone and get away with it. And as a consumer, I was helpless to do anything to prove the tampering that was done.

I bought a LG 42 LED TV from Heartland Town Centre (Mississauga) on 20-Dec-2010 and also bought an Extended Warranty as well for the said product. When the Extended Warranty was sold to me, I was informed that within my extended Warranty Period, if due to any issue the TV does not work, a replacement will be provided by any Future Shop Location.

My TV stopped working on 05-Jan-2012. I took the TV to the same location where I purchased it. Upon my request, they agreed to replace the machine; however, the same model was out of stock at the store. I was requested to go to another location, (2975 Argentia Rd, Mississauga), where my TV would be easily replaced, hence I drove all the way to the other location. The agent in customer services for exchange / return asked me to take the printed receipt, get a replacement TV, and bring it back to her.

As per her advice, I selected the same model for replacement and brought it to her. She then asked me the reason for replacement and I informed her that it was not working. At this, the Manager, Ms.**, came and told me to go back to the same location and speak to them for the exchange as it was not purchased from her location. I told her that I already did and was sent to her store from the Point of Purchase but she refused to assist me. Upon my request to speak to someone else who can resolve this she called a Sales Manager, Mr. **, who gave me the same response.

I informed him that it was not a solution and since I had already gone from one location to another, there should be an alternate solution provided as I was sold an Extended Warranty by giving misinformation. He told me that he was just wasting his time and if I did not leave the store he will slap me and throw me and my spouse out of the store and if I approached anyone else they shall not help me as well. Being a valued and regular customer of Future Shop I am enraged and insulted by the actions of the staff. I have paid a good amount of money for both the TV and the extended warranty and I do not see this as good customer service.

All I was looking for was someone to assist me. I never expected this rude behavior from the staff, which leaves me with no choice but to write this email to your newspaper. Such actions by the employee and has forced me to inform you about the worst kind of service received from the staff of Future Shop where a customer is threatened and insulted by an employee.

This is a very basic summary of the occurrences, but needless to say, this is not the first time we have bought a defective product from this store. Decent customer service from this store is nonexistent, and the staff are in dire need of training. This is one consumer who would rather pay more for a product than step foot inside another Best Buy store! We are extremely dissatisfied, and rather bitter at the fact that we even had to give them 1 star in order to submit this complaint.

Now its pretty obvious from a business view point that a manufacturer would not make millions of products which leads to lower costs and then change their production just for one sale. This economics 101 and Best Buy was definitely trying to mislead its customers. The Black Friday "special" tablet has no difference to that of the on they have in stock online. The TF101 is the same exact tablet. They might have only changed the Model # or SKU. Even more proof is that the latest firmware update was delivered at the same time to all TF101 at the same time, including mine.

As we all know that firmware updates need to be specialized per each different tablet version. So why would Asus roll out the same exact firmware update for two "different" models? Because they are the same exact thing! Only the model number is different. This is not only extremely misleading but their own employees do not understand this. FYI, the Black Friday model # (which I have) is: TF101-X1. And the one they 'other' one they have is: TF101-A1. Now there have been reports that on Black Friday, the store managers were also selling the TF101-A1 for the same price as the TF101-X1 since they ran out. Once again, why would they do that? Because it's the same tablet! Only the product number is different. And they are not willing to comply. Please see what you can do and get in contact with me ASAP. Thank you for your time.

Well, the TV is gone for yet another month during the one year warranty period and I suggest that the Best Buy policy is to "milk out" this piece of "junk" until the one year warranty expires. Then when it breaks again with, I'm sure, the same problem, I will be stuck with an inoperable piece of junk. They should have done the right thing and exchanged the TV for another one or allowed me to buy another brand of TV from them which I offered to do. They would hear none of this. I will only deal with Best Buy on this purchase and will never spend another penny in their stores again. They should also think about hiring folks (manager types) that are customer friendly instead of what I encountered in Destin, FL.

On 12/30/11 I received an e-mail from a customer care employee at Best Buy explaining that the order was cancelled. They offered me a different laptop, an HP model listed at $500, for $300, or, a $100 Best Buy gift card. I called Best Buy to explore my options. I spent almost 2 hours on the phone with various customer service representatives before I was able to speak with a manager who finally agreed to give me the HP laptop. It was listed as $400 on their website, for $200, with no free shipping. She said I would need to pick it up in the store as soon as possible because they could not hold one for me.

So, after a month of waiting for a $999 Lenovo laptop advertised at $179 with free shipping, thinking the back-order would be extended until the item was in stock. I had to spend hours on the phone convincing them they should at least give me the alternate laptop for $200, with no free shipping, and no guarantee there would be one available when I pick it up in store.

I called Best Buy and was told they had no idea when the oven would be delivered and it wasn't their fault, but rather the fault of the manufacturer. They would not contact the manufacturer to discuss the situation and after 3 hours on the phone, no one even apologized for the situation. Now, about every third day, I receive a new email with a new delivery date. We are looking at around the end of January, potentially, for our oven to arrive.

I asked the manager to stand by my side to hear the sales pitch from his own salesman on how you can just bring back to the store for full replacement if you buy the protection plan which I did buy and he refused and walked away from me. I am still waiting for my four-month computer to be returned. I did call toshiba and they said laptops are made to be moved and Best Buy always claimed the harddrive is bad. Please help the buyers. Money is hard to come by. I was mislead.

I will have to share my experience with Best Buy with all who will listen. I am a unhappy customer and will speak with loud voice. I hope business is bad for Best Buy, where Best Buy has to closed like others in the past.

On the last day of the year, Best Buy gets to hold payments from cancellation from bogus internet prices. It's normally seven days that they hold your money. from a company that may be on the way out, this end of year's cash on the books can look good! I understand that it's industry standard for banking transaction, but how can a company as big as Best Buy, which must have oversight of marketing, continue to use the system for cash flow.