Best Buy Reviews

He checked my receipt and we went to see the sticker price on the shelf. He confirmed that it was $37.99 and went back to the desk. He did return the $2.00 plus tax in cash, but I thought since they had made a mistake, that we were going to be offered a gift card of any amount or something extra (like other companies do for making us go through the wait and making sure we were right).

Lies! The sensor got a dead spot on it and I took it to Best Buy. They told me they'd send it back to the manufacturer and it will take 2 weeks or more. I was livid! I could have done that! Where is my swap on the spot like they told me when I bought the camera? "Oh you were told wrong." they said. So from now on, I will avoid Best Buy since they outright lied to make money on me.

I asked for the manager (her name sounds like Shaland 1-800-433-5778) to try to explain that it was not an abuse and internet defects would happen. She made me feel like I am lying. She indicated that cracks are not covered by the extended warranty. I told her what if it is a defect. She decided over the phone that it was not an internal defect according to a technician that did not even see the TV.

I did a search and found that internal defects do happen to plasma TV. It seemed that many other customers faced the same issue. I believe my TV was defected and got cracked. I am loosing this $2,000 TV and I cannot even repair it unless I pay more than its cost.

So we paid approximately $300 for the extended warranty and they put in a crappy hard drive that did not last more than a couple weeks. So in this case, we paid about $700 for a hard drive if you add up the extended warranty for $300, $100 for new new warranty, plus paying for the second hard drive along with 5 trips to Best Buy for their "service" at 120 miles for one round trip to the store. We definitely got screwed on their "warranty"!

My complaint - In December, prior to Christmas, I purchased a brand new Motorola Xoom Tablet 10". As with a lot of other retailers around the holiday, they touted their holiday return policy which stated for the holidays, items purchased after November 13 could be returned "up till January 24th, 2012". At the time, I honestly thought to myself, during the salesman’s pitch to me about the return policy, "Yeah, I’m sure there is some catch to that."

Nevertheless, I purchased the Motorola Tablet near $400. Recently, within the past two weeks, I purchased a new I-pad tablet and of course didn’t need the Xoom. The Xoom was still in mint condition, hardly used. I still had the box, plastic wrap, manuals, cords, etc. I did not have one problem with the tablet, other than I didn’t need it and was within the time frame to return it.

I took it to the local Best Buy along with the receipt. The customer service cashier took it out of the box, handed it to a geek with geek squad to look it over (behind a closed wall of course - out of my view). Few minutes later, he returned to the counter and stated they couldn’t take it back because the back plate at one of the corners was slightly open. I looked at it, and the corner in fact was open about as thick a gap as a kite string. Of course, I held it to look at it, and with my thumb, I "snapped it back on". Just like a cell phone, the back can come off but it doesn’t mean it's broken!

After I snapped it back on (keep in mind it was no thicker of a gap than a kite string barely visible), I showed the cashier and the tech that it is not broken and that it snaps back on. Well, I informed them within the past month and a half I had not once opened it and had not noticed that. If I had, I would have snapped it back on prior to returning it.

The cashier was apologetic but stated they could not accept the return being they are not sure it has been "tampered with" (give me a break). You have techs from Geek Squad who are supposed to be computer experts, to which I’m sure they could have diagnosed if something was wrong with it. There were no scratches, no scuff marks, and no signs of forced damaged. It lead me to believe that when the employee (Geek Squad ) took it to the back, he could have very well slightly opened it as to not have to take it back!

I left and went to another Best Buy 3 miles down the road (Concord Mills – Concord, NC). I went to customer service, and the rudest customer service rep I have ever experienced was dealing with me. You would think this woman had convicted me of theft, bank robbery, etc. I approached the counter and pulled the tablet still in the box out of the bag and informed her I would like to return the item. The whole time, she had this smirk on her face like she couldn’t wait for me to finish talking, because she couldn’t wait to tell me something. She took the tablet to the back (geek squad) and came back out and stated in a ghetto voice , "Sir, we got the call from the other Best Buy saying you tried returning it there a few minutes ago and they said no, so what makes you think we will take it back?" I informed her it was not broken and nothing was wrong with the tablet, have a geek squad employee check it out. She stated, "We aren’t got to. We don’t know if you tampered with the device or done something to it, so we can’t take it back." She then gave me a sarcastic look and handed it back and stated, "Let me save you some time in not going to other Best Buys. They will be put on notice as well."

Again, this woman had me treated as though I had stolen something, had tried to rob them, etc. It’s a horrible experience. This is the reason, I firmly believe, around the holidays, that all these retail stores make false promises and tout benefits to shopping with their store. In actuality, knowing full well, they have things in place to prevent the returns from happening. Just as they "assume" I could have tampered with the back, I could easily "assume" someone from Geek Squad did open the back slightly so they wouldn’t have to accept the return. For the employees at Geek Squad to be computer experts, again, I say, it would be very easy for them to diagnose the tablet computer to see if in fact it was damaged. But they didn’t!

I’ll never shop there again. That is a guarantee. I called the 800 number and filed a complaint with consumer relations. The lady I spoke with on the phone was helpful and sympathetic and stated that she didn’t have the authority to call the store and make them take it back. But she was going to send me a $50.00 gift card for the problems, which I’m actually going to trash when it arrives. That will cost them more money than if I were to actually use it in the store which I will not be doing again. Thus, it will do more damage to simply throw the money away on the gift card.

Original Review: Jan. 13, 2012

On December 13, 2011 we had ordered several items from BestBuy.com for a combined birthday-Christmas gift. A week or so after placing the order we received an email from Best Buy explaining that some of the items we had ordered are on "back order" and will be shipped in about two weeks. Please keep in mind that when we ordered this there were many, many "out of stock" items on the website and that every item that was selected for our order was "available and ready for shipping" according to the website. This was very upsetting news, but we understood that things happen and that we would just have to wait.

Yesterday, Thursday, January 12, 2012, we received another email from Best Buy informing us that one of the items we ordered is "no longer available" and that our order has been "canceled" by Best Buy. After getting this email we immediately contacted customer service. They informed us that there is nothing they can do since the item is no longer available, so we contacted the manufacturer of the product and was informed that the items are still being made and being sold worldwide. We checked again with Best Buy and they could not answer why they could not make the item available if they still were dealing with the manufacturer. We had to spend a gift less Christmas and a gift less birthday thanks to Best Buy.

So far, we have not heard back from Best Buy and we are getting anxious about returning the set to the warehouse since it could be damaged in shipment; we also have to pay for it to be shipped back. We have not paid our credit card company for the TV yet and it is in dispute. We are not sure where to go from here to get this resolved. The TV was $1300 plus shipping and tax, and we were only able to see it for two days. We will never, ever buy an electronic device from Best Buy again, because their customer service department is terrible. We will let you know if we ever get this resolved to our satisfaction. We also will not buy an LG product again on line or otherwise.

At first, I asked the lady at the "Returns" I wanted to return the movie. She looked at the receipt and the movie and she said no problem but only a portion of the reward points would be returned to my account. Not satisfied with that, I asked the lady if I can just return both items. But here is what was striking; in fact, I was shocked as she was doing it. As she held the tax software box, she began to say, “I think the one, the seal is.” Meanwhile, she began prying on the seal with her fingers. Then, when the seal was easy enough to pull, she pulled the seal all the way open. Then said, "Sorry this item you can't return because the seal is already broken". Then, she said, “Did you want to speak to my manager?” Of course, I wanted to speak to her manager after what she did. Then she left the tax software box with seal open.

The manager arrived, looked at the unsealed software box and said, "I'm sorry due to (something about trademark or copyright) we cannot accept opened software item". Still in shock, I just said, "I cannot believe this. I did not open this item." I told the manager that she (pointing to the Best Buy employee in the "Returns") opened this item. But at that point, it was a losing battle for me. I could not argue with the manager that the software was sealed when I brought it in since she was not around when the lady tampered the seal and she was just looking at the unsealed box.

Besides, I wasn't really concerned about returning the tax software as I really needed it (been buying this software from Best Buy in the last 4 years). Either way, the manager was more aggressive towards me rather than taking interest in the matter or perhaps reviews her surveillance camera of this event. Yes, perhaps the tax software could have packaged their product another way to prevent this.

But what shocks me was that, an employee could do this to anyone and get away with it. And as a consumer, I was helpless to do anything to prove the tampering that was done.

I bought a LG 42 LED TV from Heartland Town Centre (Mississauga) on 20-Dec-2010 and also bought an Extended Warranty as well for the said product. When the Extended Warranty was sold to me, I was informed that within my extended Warranty Period, if due to any issue the TV does not work, a replacement will be provided by any Future Shop Location.

My TV stopped working on 05-Jan-2012. I took the TV to the same location where I purchased it. Upon my request, they agreed to replace the machine; however, the same model was out of stock at the store. I was requested to go to another location, (2975 Argentia Rd, Mississauga), where my TV would be easily replaced, hence I drove all the way to the other location. The agent in customer services for exchange / return asked me to take the printed receipt, get a replacement TV, and bring it back to her.

As per her advice, I selected the same model for replacement and brought it to her. She then asked me the reason for replacement and I informed her that it was not working. At this, the Manager, Ms.**, came and told me to go back to the same location and speak to them for the exchange as it was not purchased from her location. I told her that I already did and was sent to her store from the Point of Purchase but she refused to assist me. Upon my request to speak to someone else who can resolve this she called a Sales Manager, Mr. **, who gave me the same response.

I informed him that it was not a solution and since I had already gone from one location to another, there should be an alternate solution provided as I was sold an Extended Warranty by giving misinformation. He told me that he was just wasting his time and if I did not leave the store he will slap me and throw me and my spouse out of the store and if I approached anyone else they shall not help me as well. Being a valued and regular customer of Future Shop I am enraged and insulted by the actions of the staff. I have paid a good amount of money for both the TV and the extended warranty and I do not see this as good customer service.

All I was looking for was someone to assist me. I never expected this rude behavior from the staff, which leaves me with no choice but to write this email to your newspaper. Such actions by the employee and has forced me to inform you about the worst kind of service received from the staff of Future Shop where a customer is threatened and insulted by an employee.

This is a very basic summary of the occurrences, but needless to say, this is not the first time we have bought a defective product from this store. Decent customer service from this store is nonexistent, and the staff are in dire need of training. This is one consumer who would rather pay more for a product than step foot inside another Best Buy store! We are extremely dissatisfied, and rather bitter at the fact that we even had to give them 1 star in order to submit this complaint.

Now its pretty obvious from a business view point that a manufacturer would not make millions of products which leads to lower costs and then change their production just for one sale. This economics 101 and Best Buy was definitely trying to mislead its customers. The Black Friday "special" tablet has no difference to that of the on they have in stock online. The TF101 is the same exact tablet. They might have only changed the Model # or SKU. Even more proof is that the latest firmware update was delivered at the same time to all TF101 at the same time, including mine.

As we all know that firmware updates need to be specialized per each different tablet version. So why would Asus roll out the same exact firmware update for two "different" models? Because they are the same exact thing! Only the model number is different. This is not only extremely misleading but their own employees do not understand this. FYI, the Black Friday model # (which I have) is: TF101-X1. And the one they 'other' one they have is: TF101-A1. Now there have been reports that on Black Friday, the store managers were also selling the TF101-A1 for the same price as the TF101-X1 since they ran out. Once again, why would they do that? Because it's the same tablet! Only the product number is different. And they are not willing to comply. Please see what you can do and get in contact with me ASAP. Thank you for your time.

Well, the TV is gone for yet another month during the one year warranty period and I suggest that the Best Buy policy is to "milk out" this piece of "junk" until the one year warranty expires. Then when it breaks again with, I'm sure, the same problem, I will be stuck with an inoperable piece of junk. They should have done the right thing and exchanged the TV for another one or allowed me to buy another brand of TV from them which I offered to do. They would hear none of this. I will only deal with Best Buy on this purchase and will never spend another penny in their stores again. They should also think about hiring folks (manager types) that are customer friendly instead of what I encountered in Destin, FL.

On 12/30/11 I received an e-mail from a customer care employee at Best Buy explaining that the order was cancelled. They offered me a different laptop, an HP model listed at $500, for $300, or, a $100 Best Buy gift card. I called Best Buy to explore my options. I spent almost 2 hours on the phone with various customer service representatives before I was able to speak with a manager who finally agreed to give me the HP laptop. It was listed as $400 on their website, for $200, with no free shipping. She said I would need to pick it up in the store as soon as possible because they could not hold one for me.

So, after a month of waiting for a $999 Lenovo laptop advertised at $179 with free shipping, thinking the back-order would be extended until the item was in stock. I had to spend hours on the phone convincing them they should at least give me the alternate laptop for $200, with no free shipping, and no guarantee there would be one available when I pick it up in store.

I called Best Buy and was told they had no idea when the oven would be delivered and it wasn't their fault, but rather the fault of the manufacturer. They would not contact the manufacturer to discuss the situation and after 3 hours on the phone, no one even apologized for the situation. Now, about every third day, I receive a new email with a new delivery date. We are looking at around the end of January, potentially, for our oven to arrive.

I asked the manager to stand by my side to hear the sales pitch from his own salesman on how you can just bring back to the store for full replacement if you buy the protection plan which I did buy and he refused and walked away from me. I am still waiting for my four-month computer to be returned. I did call toshiba and they said laptops are made to be moved and Best Buy always claimed the harddrive is bad. Please help the buyers. Money is hard to come by. I was mislead.

I will have to share my experience with Best Buy with all who will listen. I am a unhappy customer and will speak with loud voice. I hope business is bad for Best Buy, where Best Buy has to closed like others in the past.

On the last day of the year, Best Buy gets to hold payments from cancellation from bogus internet prices. It's normally seven days that they hold your money. from a company that may be on the way out, this end of year's cash on the books can look good! I understand that it's industry standard for banking transaction, but how can a company as big as Best Buy, which must have oversight of marketing, continue to use the system for cash flow.

Since that point, I have called my building management company, the police, UPS, and Best Buy. I have to say the worst part was trying to speak to someone at the general customer service line. The first time I called, I spent 1 hour and 24 minutes on the phone. First ,my call was sent to an online rep, then a retail rep, then to the actual store, only to be told to call the customer service line back. After all that, I finally got through to a operator that informed me the department I needed to speak with had closed 12 minutes, prior to me getting through. I just want some help!

I just want a replacement camera. I have all that you need to prove that I am not lying about any of this. I have my building management checking out the camera footage in the lobby. I have also put up a couple of fliers in my building, in hopes that someone will return what belongs to me (I did not mention the box's contents). The bottom line is, I would like to receive my camera please. It is not my fault that my item was not home when I got there. I have never had a problem with anything being shipped to my building until today. I am not sure why someone would take another person's Christmas gift. I'm pretty much out of fight. I've cried enough. I have given you guys $550.00 for a stolen package.

I can not tell you how many times between Best Buy and UPS. The reps have basically told me to stop blaming us (Best Buy and UPS], and blame the other. I get it, neither one of you cares that I paid over $500 on an item that was stolen. Clearly, no one gets that I have actual footage of some person taking a box that is supposed to be mine. I get that neither Best Buy nor UPS care about me or my business. I just want my camera. Is there someone that will help me for real?

I have a video footage shows some random person grabbing what is supposed to be my package. I have the sorry we missed you slip from UPS. It was sitting on the console in my locked lobby (the slip I signed). UPS stated that the driver is to take that upon delivery! UPS also addressed a "sorry we missed you" slip addressed to unit #212 with my name on it that same day. I went to that person's door, and they said that they did not take my box by accident. I filed a police report, contacted UPS, Best Buy, and my building manager immediately.

I have contacted all parties whenever there are/were updates and to also follow-up. I also put up posts in my building! What more do we have to do to prove to both companies that all I want is my 1 and only Christmas gift? I am trying to be understanding but you both keep passing blame when I am the only victim.

Our land is being destroyed by crooks, liars and systems designers. The poor kids answering the phones aren't allowed to solve real issues, just deny and delay so I don't blame them. Maritime, airlines, manufacturing and now most retail are using a business model with no respect or regard for consumers, especially if they already have your dough! Alas, Babylon.

On Thursday, 12/22/2011, the package arrived at my house and I called back. They said there was nothing they could do. I would have to contact them, which I had already tried. After 2 hours they transferred me to the seller who said I would have to pay for return shipping. My local Best Buy stocks this product. Best Buy denies all responsibility for the stuff on their website if it is labeled under market place. I wish Circuit City was still in business!

When they did that, the prices for all the items went up because they were not on sale anymore. In addition to that, the charges to my credit card show that I'm paying for an item that I didn't even pick. The battery that was not available. I tried talking to the customer service line and nobody could help me. I got hang up 3 times after waiting for more than 30 minutes! After all this hassle, I decided to return all the items and never use Best Buy again.

It's been almost one month and they didn't even credit me for the overcharge to my credit card. Every time I call the customer service, I hear the same thing after waiting 30 to 40 minutes! The credit department is working on this issue. I still can't believe the total disregard for the customers. Best Buy messed up with my order, overcharged my credit card and the only way for me to fix this is to file a dispute with my credit card company. It's clear to me that I can't trust in a store that arbitrary changes my order and charges my credit card without having my authorization. This is a crime!

After returning all the items, I'm still being charged for the battery that I never picked up, so the least I expect from Best Buy is to remove all the charges from my Best Buy credit card.

They called me a week later and said that they needed a picture of the TV to send in to Best Buy, they asked for me to take the picture and email it to them. I felt that this was unprofessional, and that they should come out and do that. They said the next time that they could come out is when they get other service calls to make it worth it to them. I then called Best Buy's Geek Squad to repair the TV without the picture. They said they could not and that I would just have to wait until their repair company could come out or take a picture and email it to them. I find it very cheap on Best Buy and the repair company to ask this of the customer.

Knowing that my PSP was going to expire next month in January 2012, I called today to see if I could renew the current PSP? I was told by a Best Buy customer service clerk named Ashley in Minneapolis today, that my PSP expired almost one year ago. She agreed with me about the fact that LG covered the TV for the first year, but then added that Best Buy's PSP covered more than LG's one year warranty did. I told her that you cannot have two warranties covering same product at the same time, because one cancels out the other one. She lead me to believe that both the LG 1 year warranty, and the Best Buy PSP covered the TV for the first year at the same time, but that's not what I was told at the time of purchase.

The PSP was one of the main selling points leading to my purchase of the TV. Obviously, I was deliberately misled by the initial BB salesman, in order to make the sale, and collect his commission, and further misled by another BB employee, who confirmed the lie regarding their PSP, two years later in 2009, which would have been the second year of the four year PSP extended warranty period, according to their claims. I would have never purchased their TV, if I had any idea that Best Buy would have ripped me off, utilizing their PSP. With LG covering the first year warranty, why would anyone want to pay additional money for a PSP? Best Buy's initial salesman fraudulently misrepresented the LG and PSP coverage to me at the time of purchase. I have complained in writing to Best Buy, utilizing their email form online.

I specifically asked about the $100 gift card that was to be with my order. He stated that it would come with the Xbox console that I ordered. I called the 888 number. When I got home to verify that the gift card was included, the customer service rep said no; stated that there was a different SKU number that was to be used for that offer. The rep said my only choices were to cancel my order and reorder with the correct SKU, or they could send me a gift card which wouldn't come for at least a week.

What good would that do if the whole purpose of getting that Xbox bundle system and gift card was to be able to use it for Christmas! If I canceled and reordered the correct bundle item, then Christmas delivery would not happen, not to mention instead of $317.99 being taken from my checking account, I would have to wait for that amount to go back into my account and have another $317.99 taken out of my checking account to replace the order. So that would mean that for at least 48-72 hours, I would have $635.98 taken from my checking account when it should only have ever been $317.99!

What the heck is someone supposed to do when they aren't able to pay their bills or buy any Christmas gifts all because of some screw up by associate number **!

He also stated that he was the only manager at the store, despite his business card stating that he is merely the "sales manager" and not the "general manager", he further refused to put in writing his refusal, stating this word would be good enough. I feel my purchase should be honored and that the Sales Manager erred in refusing it and was also unprofessionally by losing his professional cool and accusing me of lying and cheating. This is not reflecting of a top tier retail experience, where there should have been no fuss made over an item that was being given away through promotion. This does not foster the Future Shop brand and I know from personal experience that this Sales Manager is not representative of the rest of the company. I merely ask that this event be corrected in accordance with the terms of the original contract. As I feel this is a violation of contract law, I will also have to unfortunately raise this matter with the Better Business Bureau.

On November 25, I called to reschedule the delivery as my house was not done and I set up delivery for 12-12-11, a Monday. On Saturday, December 10, the washer/dryer was delivered to my home while I was at work. The garage was open (as there were workers in the home installing flooring) on Saturday to try to get the home done on schedule. They dropped off the washer/dryer in the garage.

I arrived to find this in the garage where the contractor was trying to cut baseboards and the tile guy was trying to cut tile. I went to the store and talked to Marty, who assured me that he would set up a time when they could come and install the set and haul off the old washer/dryer. He set up a time of 9am-11am on 12-16-2011 and I arranged for the contractor to be there at that time (I work). They never showed up.

I called the store and talked to Dave. I explained the whole story. Dave called back, saying that he had talked to Marty and yes, Marty had set up the service call but the warehouse had no record of it. I explained that I had 6,000 lb of household goods that will be delivered on the 19th. It is bad enough that the workers had to work outside because of the washer/dryer in the garage. But now, my belongings have to go in the garage and they are being delivered at 8am on the 19th.

I again went into the store and talked to Dave, who said that he would have someone out to my house to install on Sunday, the 18th--so I arranged for them to be there. I get a call at 2pm on the 17th from the warehouse saying that they cannot get there on Sunday, at which point, I told the lady to just come and get the set. I no longer want them. They have to be out of my house in order for my belongings to fit in the garage at 8am on Monday.

I stopped by the store and again, I talked to Dave who said that he doesn't blame me and that he would like to give me a gift card. I don't want a gift card. I don't want to deal with Best Buy ever again. I want someone to call me back, pick up the washer/dryer set and refund my money. At this point, they could give them to me for free and I wouldn't take them. This has been the epitome of bad business and poor service. I will never buy a product from Best Buy again and when I tell people of my experience, many have a similar story to tell. I wish I had gone to the local appliance story first and paid a bit more but gotten good service.

Up till now I was so happy to go to Best Buy for my electronic needs, even though it wasn't really the best price, because I really thought they were "Good Geeks". Anyways, I will stop talking them up to my friends. Gosh I hope none of them got ripped off too.

I even asked this time if someone could make an appointment to come to my home to make sure it was set up correctly and was told that they do not do this and no this could not be done. I would need to bring it back to the store which I did for a second time that day and again spent over an hour while they checked it and checked out another model before I left the store with it and could not find anything wrong with either one. So I brought the second computer home and set it up only to have the issue again with this one since by this time the store was closed. I waited till the next day to call the store again and ask that someone come out to my home and was told no and to bring it back to the store for an exchange for another brand and or refund.

When I got to the store, I asked for the store manager who spent maybe 5 minutes listening to my issue and then had the Geek Squad supervisor come over and then the store manager left and disappeared and the Geek Squad supervisor refused to exchange the computer for another brand for the same price I paid and insinuated that I had done something to the computer and or did not know how to set it up or set it up incorrectly. I asked for and received a full refund but informed him that I would never patronize the store or recommend the store to anyone or that brand of computer.

I have since purchased a Dell at another vendor and installed it and it works perfectly. I called the store and left a message to this effect with the Geek Squad supervisor as well as called Best Buy's consumer relations department and registered a complaint with them and called them back when I got the Dell and let them know as well that it was the computer and not me that was the problem. I felt that after 4 trips to the store in 2 days and 2 computers, the least that could be done was to replace the defective one for another brand for the same price and was very upset that the store manager disappeared and did not take my complaint seriously.

So I called them and they wanted to charge me $99, just to come to my house and change my res. I am a student and I don't expect any store to charge customers for their after sales service even tough they have also purchased an extended warranty. I clearly denied paying it and also offered them that I would bring the TV myself to the store and if they could help me there. They didn't even approve of that. Now I am stuck with an amazing LCD with a very !@#$%^ resolution which cannot be changed until I pay them more money.

Doesn't make sense for such a warranty. I wish I could take off the 1-star that I have rated best buy cause nor do their staff have manners on the phone with their customers and nor do they have good communication skills as I was transferred 8 to 9 times on that one call for such a small issue and still unresolved. Very bad after sales service.

Not at the hotel, not at my friends. After several emails exchange with Best Buy and UPS, none was able to tell me what happened to the package. Best Buy wants me to chase it with UPS, who says the sender has to look at it. Nobody wants to take responsibility. I want to be reimbursed for what I paid and never received. What should I do? I feel cheated, mistreated and disrespected.

I asked to speak to the supervisor and did and got no satisfaction. When I asked to speak to a complaint administrator, he said that was him too. So, they want a double payment out of me without ever delivering anything and with me having no confidence that they ever will. Not going to happen. Best Buy has the worst online service I have ever encountered and I'll never buy from those clowns again. Good riddance. (Maybe sometime before next year, I'll see a response to my original e-mail of Nov. 16th!).

Now, I am faced with a week and a half to shop. When I called CS, the representative stated I could cancel my order. The representative could have said you can cancel your order or we can see what else we may have in stock that will work for you or you can cancel your order and we can see what is comparable in price or we can offer you a discount on a computer we have in store. But no. I received horrible customer service. They are like robots and only repeat what they are told to say. Inconsiderate. Poor customer service. What ever happened to going above and beyond to satisfy your customers?

So, today, I went to a local store and they could tell me nothing. Then, I finally pushed my way through the phone to speak to someone and they tell me that Best Buy's system made a mistake and let too many orders through and don't have the product to fill them and probably won't get more to fill it. They won't price match what my order price was with something comparable. I was counting on this as a Christmas present and purchased accessories for it. The CEO is even on customer service with a recording about how thankful he is that we buy from them and they are working hard to fill orders. I'm sure they knew awhile ago that they couldn't fill the order, but never sent notices! Best Buy is misleading customers with the false, "Don't worry," recording on customer service!

I am done with Best Buy! If you make a mistake, fix it! This tech giant has poor customer relations! I will pay more elsewhere now because of this deceptive service!

I asked to speak to a manager and he called one over. She was treating me as if I was the one at fault and that I needed to calm down or they wouldn't help me. She was telling me how I needed to be cool or I would have to leave. At this time, I went and asked to speak to the store manager. I explained what happened and he told me I would have to go back and resolve the issue with the other manager. At this, I left. I then got on the phone and activated it in 5 minutes doing it myself.

My wife and I shop at Best Buy all the time and spend a great deal of money there. If this is how I am going to be treated when you guys mess up, then I will not be shopping at Best Buy ever again. I not the one who is at fault.

The check services told me the reason and that is I do not write any checks that big very often. Well, I guess what? I do not buy computers everyday either. I ask the check service, “Did you check the bank account to see if the funds where there.” She said, "We do not have access to that information." Have I even bounced a check? "We don’t have access to that information." “What do you really do?” “We make a judgment call on the past checks you have written." Really, how stupid is that. So Sunday, we go through the same thing. Check service finally gives the extremely nice clerk an approval number she writes down. She hangs up, puts the number in a system and says ‘invalid number’. The manager who comes up cannot help.

The service was back on hold for 15 minutes with manager Rob standing there. The check service asks if I do I have a different form of payment which I can use after 40 minutes of this crap. I said no. I will take the check if I walk and leave $998 worth of stuff on the counter. I walked. I bought the pad at Toys R Us with a check 15 minutes later. I also bought the docking station and headphones. Best Buy lost a customer that spends about $3000 a year. I will not set foot in a Best Buy again as long as they have that check service.

Anyways, I took the laptop to the store right away because I need to use it immediately for my software training. I had to take off from work a couple of hours and took a taxi. I explained to them what the problem was. They offered me to get a new one. I said that I am okay with computer because I installed my software, etc. Nope! I was able to get new one in 2 hours! And not the same one! I knew something was gonna happen. 55 employees walking around and talking with headsets and only 2 people at registers! Each line has 20-30 customers waiting. Ridiculous customer service. I haven’t seen any BestBuy like that my entire life.

Anyways, I got back home after work and tried use new laptop. I’ve turned it on as instructed. I set my username on the laptop, hooked up the wireless and got internet ready. After that I was gonna create a back up DVDs again! Suddenly so many pop up windows about virus protection, etc. So many messages about virus attacks—Trend Micro Titanium Internet Security and another one which I forgot (starts with "P"). Computer was kind of blocked because it didn’t even let me install Norton antivirus DVD. I disconnected from the internet and I called BestBuy right away. After a long time conversation and waiting, I’ve been told again to bring it to store. I took it to the store where I live by and where I started to purchase this laptop. Some technician took a look at it and he said, "This computer got virus." I said that’s why I am here! And they told me they can’t do anything about it and I must go to the other store again!

I told them that I was already at that store today for the second time and do you want me go back again and again? When is this gonna stop? I already have 5 ** trips to BestBuy stores in the last 6 days! They didn’t care at all. By the way, I called ASUS too. I told them what happened with the product and BestBuy. They said they don’t get responsibility from third-party software. I called ASUS again because I already gave up from BestBuy. They only gave me some ideas. I decided to bring the computer back to factory setting and then uninstall all the antivirus software in it and install Norton antivirus, which is given free for 6 months by BestBuy. It worked!

If the one of the biggest consumer electronics store is managed like that, it is sad for the country. I was shocked with this BestBuy experience. I felt like I got robbed legally and can’t do nothing about it. I don’t need this kind of torture and treatment, especially for the items you paid in full at this economy.

On the 10th of December, I called, and was told that they couldn't get my prepaid TVs, and the best they could do for me, was sell me a different TV, but it was going to cost me an additional $30 for each one, or give me my money back. I now had passed up my chance to purchase them on Black Friday, and to make matters worse, I found out that the replacement is a lower resolution TV, and the price he gave me is the same price that it is advertised for in the store. I feel like I am a victim of a bait and switch scam here, and can not believe that this is how they treat their customers. I was even told by this manager that this problem was not their fault, and when I asked him if he was suggesting that it was my fault, he just just repeated that it was not their fault.

It's now been 2 weeks since the initial call of ordering the fridge on line. Her Thanksgiving was ruined, and all her food by now. She waited and waited for her new fridge to be replaced with the broken 'new' fridge. They gave her a delivery time, but decided to change it at the last minute and left this message on her answering machine. She never got it because her answering machine is broken. They arrived while she was gone in the evening. She had waited all day. She had to run and get my sister's medication and was only gone for 10 minutes.

So, to make a long story short, my sister-in-law, who initially bought the fridge, called and demanded some help. They came the next day with her fridge. My mother's name is Louise **. She is just happy to have her fridge, but I feel Best Buy needs to change their customer relations and service. This is not the first time I have had a run in with them, but it's the first time I have filed a formal complaint. I hope someone will help Best Buy's CEO see the problem and set out to fix it. I've even heard jokes about Best Buy's customer service and delivery. Thank you.

My sister-in-law called and got someone to deliver it within an hour. However, the damage was done. Best Buy had succeeded in making my mother-in-law feel powerless, abused and taken advantage of. I called and asked to talk to the General Manager (GM) on Dec. 4th, no call back. I called Corporate and was told the GM would get back to me within 3-5 business day, no call back. Yesterday, I called Customer Relations(CR) and was told the GM would get back to me in 5-10 minutes, no call. I called CR and told them I wanted to hear from someone other than anyone at the S. SLC store.

Jeff, that is head of Delivery at the Best Buy in S. SLC called me 2 hours later and let me know, he couldn't do anything but he would talk to his GM and get back to me. Jeff called me today to let me know he talked to his GM and if my mother-in-law doesn't have food by Christmas, she should call them back and they will see how they can help her out. Still no call from anyone other than Jeff. Please make sure that social media can work and let this Best buy they can't treat people so horribly without hearing about it.

My mother-in-law is still very upset about the whole incident. She lost all of her food, that needed to be refrigerated and still hasn't been able to afford to replace it. Her kids have tried to help out as much as they can. It has cost two of her children and myself many hours of trying to get someone at Best Buy to return our phone calls and resolve the situation about they're very inconsiderate behavior.

I got a call at 6 PM, stating delivery will happen around 9/9:30 pm. I called Best Buy, and got pushed around from 1 person to another for over an hour. Just an FYI, it's 9:16 and no delivery yet. These outsourced companies are not monitoring their scheduling appropriately. They are underestimating the amount of time each job takes, and these installers are rushing from one location to another. It is ridiculous that I would pay hundreds of dollars to have multiple appliances installed. My disappointment from this experience is tremendous. Never, ever again, will I buy a big purchase item that requires delivery or installation from BB. Never.

First, they tell us to bring the TV in the store. Once we get there, they tell us it's too big and we need to call the infamous Geek Squad. When we have a schedule available, we call the Geek Squad who in turn comes over and has to take the TV. Its been over a month and still no TV. So much for the much-advertised Geek Squad. I can't invite no one over for any events on television since we no longer have a big screen TV. Its ridiculous!

I'm still without a TV! You pay with your hard-earned money thinking you are getting something worth their value and from what you think is a good supplier and buy extended warranty and still have no TV.

Needless to say my family will never shop at Best Buy! My advice to Best Buy, if you only have 10 of a particular item only sell 10! Not even one more! Horrible, horrible, horrible! They do not even deserve 1 star!

I asked if they had layaway, and Tina told me no. I told her I would be back. I went home to pick up my cash, and went directly back. I went to the customer service counter to buy one. It was only about 15 minutes later, because I live about a mile away. It took 15 minutes to produce the HP touch pad. I was informed that the price was $699.00. I spoke to Tina who told me that the MOD, Carmen, had given her that price. I then asked to speak to the manager. It happened to be Carmen. She admitted she told Tina it was $199.00, then she told me she would not honor the price that was quoted to me.

I was quoted a price, and then denied the price given to me. I can not afford to buy the HP touch pad at their "new" price. I called Best Buy consumer complaints to log a complaint, and was told to call back, and ask for the general manager. I called back and was told the GM wasn't available. I asked when that person would be available, and was then told that he was out on medical leave. I asked to speak to who was in charge. I was given the runaround, Mary (the phone person) said there was no one in charge. I then asked for whoever was acting as stand-in GM. I was placed on hold. A few minutes later, I was given the name Aracelli (no last name). I asked to speak with her, and was told she was unavailable. I then asked when she would be available. I was told she was at lunch. At this point, I said I would call back. I called back 1 1/2 hours later, and no one picked up the phone, after 30-40 rings. I feel that I have been given false information on all accounts. I will attempt to call tomorrow morning to speak to a "real" general manager. I feel lied to and cheated out of a quoted price, that was not honored.

I received a Dec. 5 order cancellation! I paid with my Best Buy credit card which still charged a total of $1679.00 until today, 12/7/2011.

Angry, I wrote the CEO Mr. Dunn, because I did not like being scammed. Today, his secretary called and said that there was an error in the ad, and the laptop was not a $999 laptop, it was a laptop worth $179. According to the website, if there is an error in posting (which they said this was, though it was on the site for several days before the sale), that Best Buy is not responsible. I asked Mr. Dunn's secretary to honor the ad, but was told no, and she offered me a $50 gift card, and basically said the laptop I ordered would never arrive. Now Best Buy has pulled scams like this before, and got in trouble, so I don't know why they would do it again. We have always bought all our electronics from them, but in the future I will spend the extra money to deal with someone who stands behind their products, and their ads.

They refused to substitute a laptop of equal value. We even said we would take the $599 store Lenovo laptop. I want my laptop as ordered. They were supposed to be selling only the amount they had available, but you can see that also was a lie, or they would have shipped me my laptop. Best Buy has been sued before for this type of advertising, but I guess they don't mind the bad press.

When Blaire was applying the Zagg shield, she sprayed generous amounts of Zagg solution directly onto the device. Not knowing that this was an improper application of the product, my wife did not question her. We had specifically sought out the services of Best Buy, since they offered a professional installation of the said product. With a professional installation, one would assume that the person applying the product would have an extra special intimate knowledge of the application process. One would assume that she would have at least taken a glance at the Zagg website where it specifically states:

Please do not spray shield spray directly onto your device. We suggest spraying a Micro Fiber cloth and then gently wiping & cleaning your device until you are satisfied with the results.

Within ten minutes After the Zagg shield was installed, my wife brought the phone to me at my place of work. It was at that time that I noticed that the screen on the phone had gone black. The lighting on the phone was so dim it was barely visible.

It was at this time that I did a little Google search to discover that if moisture enters an iPhone, the screen will become black. This would make sense, since I discovered that the phone had just been sprayed with Zagg solution, solution being the operative word. The major component of Zagg solution is water, as identified on their website.

The next day, I went into the store and explained my situation to the department manager, Rob **. As Murphys law would dictate, my phone was working at the time and showed no signs of the blackness I had described to him. I had indicated to him that I was having problems with the phone screen. He was skeptical and was not convinced that it was due to moisture, as they did not use moisture, but rather Zagg solution. It appeared to me that he was unaware that the major component of Zagg solution is in fact water. He went on to explain that Zagg solution was indeed safe to spray on electronic devices because it had no effects on electronic components. He even went on to explain that a device could be submerged in this solution and nothing would happen to the device!

He did email Zagg on my behalf with a query to my problem. However I never did see the text of the question he raised to them. I took his word and waited for a response.

Of course when I went home, my phone once again went black. The duration of the blackness over the next few days grew and grew, until currently the phone is always black. It has become a Zagg protected paper weight.

I had tried to phone the Zagg phone number on the website to no avail. This number will not connect to a live person, or even a recording device! I was lead through a maze of push button menu options, none of which was applicable to my issue. I then thought it would be prudent to email Zagg directly. Again this proved to be fruitless. The publicly listed email address I sent my correspondence to had not or will not send a response either electronically or via the phone.

Unable to contact Zagg, I then focused my attentions on contacting Best Buy via their customer service email. To my surprise, all correspondence sent to this email was sent back to me as undeliverable. Really.

On Monday November 28, 2011, I was getting very concerned. I contacted the Best Buy store again and talked to Blaire, the clerk that applied the Zagg shield. I questioned her about the technique she used when applying the Zagg shield and shared with her what I had learned about its application, not to directly spray the solution on the device. It was at this point that she told me that she was trained to spray the solution directly on devices by the training program she had attended. She also went on to say that she had done several installs without any problems. I am sure that this information is correct. She informed me that there was nothing she could do and that she had discussed the situation with her managers, and they all agreed there was nothing that they could do either. I was told the matter of my black screen was solely the responsibility of Zagg. Best Buy would have no part of solving this issue.

It was at this point I asked for the store manager. I was told the manager was not in. I asked for the name and contact information of the store manager but was told they could not give out that information, as it was private. Really.

I then asked for the name and contact information of the district manager or territorial manager, customer relations officer or any other politically correct title relating to customer issues, but I was also denied this, as it was private. Really.

Blaire did take my information down and I was told that a Jody would call me the next day, and that this individual was the Manager. I waited.

On Tuesday November 29, 2011, I had not heard from this Jody so I decided to call the store directly using the phone number from their website. Four tries and a total of 38 minutes on hold I finally was able to talk to a person. I explained this situation to this individual and they understood that moisture and iPhones don't mix. She did seem understanding, however powerless to help. She informed me that Jody was out of town. I asked if there was a Manager around. She mentioned that a Chelsea would help me and that she was the Manager today. I waited.

After approximately 30 minutes on hold, Rob **, the department manager, answered the phone. I was a little surprised. He mentioned to me that he was aware of the situation, he had discussed it with his Managers and that there was nothing that they could do. He was powerless, impotent, and unable to help. I had requested to him if there was anyone in the chain of command at Best Buy that could help me. He said no.

I questioned him about the application techniques used by Best Buy when applying the Zagg shields. He repeated what I was told by Blaire. He went on to say that he was taught by Zagg representatives in Toronto to directly spray the solution onto the devices and that in fact this was standard operating practice that they employed.

I queried him as to why the Zagg website states that this is not to be done, he answered, We were told to ignore this.

I had requested from Rob **, some contact person with an operable email and/or telephone number at Zagg that I could contact. To his credit, he did supply me with the name of Sydney ** at Zagg, who has actually sent me some correspondence.

Zagg has taken the position that it is a Best Buy customer service issue:

I understand how frustrating this situation must be for you and I am very sorry to hear about the experience that you have had with Best Buy. I understand your position and that you feel you are between a rock and a very hard place, and for that I am very sorry.

Unfortunately, we are unable to control our resellers policies and decisions as they are not owned or operated by ZAGG. Because of this, you will need to continue to work with the reseller if you would like more assistance with this. I assure you that I have passed on your concerns about the installation processes that Best Buy said they were trained to do, to the proper department

I had originally requested that Zagg contact Best Buy on my behalf, however it seems that request was denied. However, they feel sorry for me.

Rock and a Hard Place

Needless to say this has been a very negative experience. I had specifically sought out the services of Best Buy to install my Zagg shield, since they offered a Professional Installation. I thought this would afford me some protection as a consumer, and that Best Buy would honor their obligations under the laws of Manitoba.

I am afforded some protection under The Consumer Protection Act of Manitoba.

58.1 In every retail sale or retail hire purchase of goods or services, the seller is personally liable to the buyer for all duties, liabilities, obligations and warranties applicable to the sale or hire purchase by this Act of by contract and the seller shall bear all expenses incidental to having the goods serviced under any warranty whether given by the manufacturer, seller or a third party.

58.2(1) Notwithstanding any provision in a contract to service or repair goods including an extended warranty contract, and subject to subsection (2), the seller of the contract is liable to the buyer for the performance of all obligations under the contract to service or repair the goods, whether or not the seller is a party to the contract and whether or not the seller received a fee, commission or other remuneration for selling the contract.

I brought my phone into Best Buy to perform warranty work on the Zagg shield, whether it was ignorance, poor training, incompetence or negligence on the part of the said Best Buy employee, Blaire, the result of the improper application of the Zagg shield has left my iPhone inoperable.

Previous to this Zagg application I have had no issues whatsoever with my iPhone. It was only after it was exposed to an inordinate amount of moisture directly administered to it (Zagg solution is approximately 90% water) did it go black. This occurred within minutes of this application. One could conclude from these series of events that the Zagg solution application had a direct negative effect on my device, causing the screen damage.

Replacement or repair to a standard that would be acceptable to Apple (the manufacturer of the iPhone), would be a realistic solution to this problem. This would be considered expenses incidental to having the goods serviced under any warranty as outlined in 58.1 of The Consumer Protection Act of Manitoba.

I am requesting that Best Buy comply with the laws of Manitoba, and swiftly implement the above mentioned remedy.

cc: Director: The Consumers Protection Act of Manitoba

Then I sign in to the rewards zone online. It has now been at least 8 months since my purchase. I have no rewards for my $1,500.00. I then try to contact their customer service at 1-888-237-8289. I tell them I am extremely upset that I have no rewards points and I have spent over $300.00 towards my HSBC credit card and I still owe $1,450.00. My card balance hasn't even gone down $100.00 yet. They transfer me to the reward zone. It asks for my member ID number. I enter it in and am sent back to the first menu again. I click 4 to talk to them again. I get nothing. It tells me I need to call back. I call back and tell them this is ridiculous and explain everything all over again.

They send me back to the rewards zone. I enter my member number. The phone confirms my number this time. I press 1 to confirm and it says one moment. I hear beeps like it is transferring. Then silence. I hang up and call back demanding to speak to a manager. They say, “What is the problem?” I explain everything and say I want to speak to their manager. They say you want the rewards zone? What part of I want to speak to your manager did you not comprehend? Obviously, the whole sentence because all she heard was rewards zone. I say put your manager on the phone now! She says one moment. She transfers me directly to the rewards zone. I ask the person who answers if she is a manager. She says no. I am thoroughly ** off now. I tell her I told them to transfer me to the manager. She says whoa and hangs up on me.

So now I am making it my mission to create as much awareness about the so-called Best Buy as humanly possible. I work for a web host who does all kinds of business services to do with getting your business seen on the internet. I will have no problem. I have no support from the retail store. I have no rewards points. I have very little of what I have paid to the credit card doing anything to the balance. I have a customer service line that does not provide any service other than transferring and hanging up.

After I turned the computer in, they claimed the problem would be solved within 2-4 days. A week passed and I was informed that my hard drive crashed and my data was unrecoverable. I was completely outraged at the thought of this as I had a year’s worth of work and irreplaceable data on that hard drive. On top of this, they made me purchase a $50 recovery disk from Asus, claiming they had none in store, which took another week to receive. Finally, I gave them the disk and it was another week before the computer was finished.

Although I was happy to have my computer back, I soon learned that my original Seagate Momentus 7200.4 500GB SATA hard drive was replaced by a WD Scorpio Blue 500GB SATA hard drive. The original hard drive is valued over $120 online and in-stores, while the replacement hard drive is valued just over $60, half the value of the original hard drive. I decided to let the issue go as I did not wish to spend another month arguing with Best Buy.

Just today, my hard drive crashed once again. There is no word to describe how outraged I am at this company. I had finally managed to somewhat replace most of my data just to have it completely erased once again at the hands of Best Buy and their decision to install the least expensive hard drive available.

I found a camera elsewhere that was cheaper than the one I purchased. The camera was unused, but the seal had been broken. I tried returning the item on November 30 and was told that I had gone over the 14-day return policy. I called the corporate office to inquire about their holiday return policy and was told that items purchased after November 13, the consumer has until January 2012 to return for refund, exchange.

I was told that because the seal had been broken, there was nothing that they could do because the store would lose monies trying to restock item.

It's not good. I've shopped this store since they came to the Atlanta area. I hope they go out of business. Also the manager was polite, however the guard was rude and just told me to go ahead and shop somewhere else.

After being bounced between numerous departments and speaking with seven different employees resulting in hold times in excess of two hours, I was disconnected from the line on two separate occasions receiving the message, "Your call cannot be transferred. Please hang up and try again. "

They kept the truth from us, letting us take the TV home when they could have been honest and given us our opportunity to decide for ourselves whether or not we wanted to continue with the transaction. Then they pulled the sales associate who sold us the TV and he said that he was going off of what the sticker that was on the TV. I want them to honor the original ticket and give me what I bought, which was a 60-inch Sharp Aquos 1080p smart TV.

So next, my sub stops working on home surround system and I take the unit to get fixed but I guess they can't fix the unit so they asked me the go get a new sub because they can't repair the old sub. The problem was that I got a new unit but less watts and with less everything so my warranty only covers up to the amount I paid for my speaker at the time, so I should be okay with what I got.

I have spent hours on the phone and on the road trying to get what I want and what I paid for. The staff thinks that they are too good to talk to me because every time I asked to talk to the store manager, I get everyone but him, and also they think that people are stupid to take only what they think is best for them cause they even offer me my money back to make me go away. I don't want my money back, I just need someone to make things right and for your staff to remember customer service.

We asked if we could purchase the two iPod touches and then use the two gift cards to purchase a Kindle touch and he said yes; other customers have been having problems with the gift cards working right away but they would certainly try and the worst case would be that they hold the Kindle and we go back in 24 hours to get it, giving the system time to catch up with the activation of our cards. I really felt that Jared went above and beyond (I hope I have the right name).

So we jumped in the car and made the long drive to the Melbourne store where we were taken care of by Shawna who was very nice. While waiting for her to get out items I asked to speak to a manager and told him what great service we received from Jared. The manager said that he was Jared's boss and appreciated the feedback.

We purchased the iPods for over $400 and received the gift cards. Then she rang up the kindle and the computer would not read either of the gifts cards that she had just activated. She tried and tried and then asked if we wanted to look around the store for 10 minutes or so and try again. Since Jared had said this may happen and since my husband had to get to work, we said no and that we would come back Monday and asked her to hold the Kindle touch. She put a hold on our Kindle until Dececmber1st (Thursday) just in case something kept us from getting there on Monday. Please note that I also wrote her name on the top of my receipt because after watching her swipe those gift cards so many times I asked her if when we came back to get the kindle if she was sure that those cards would work and she assured us that they would. We took the receipt and the gift cards home.

Today (Wednesday), my husband was working in Melbourne and stopped to get the Kindle. While on company time (we own a business), he waited in line and finally Christie helped him and we tried to purchase the Kindle they were holding for us with the gift cards we were given on Saturday. They didn't work. The manager (Joe) was extremely unhelpful; there was no empathy or understanding from him at all. They told my husband that he would need to go home and call the 888 number to ask for new cards to be mailed to our home! Are you kidding me? That was not the advertisement! And I need to buy the Kindle so my daughter has it by Christmas! I cannot wait for new cards that may or may not work to be mailed to me from the corporate office!

Joe flat out did not want to deal with my husband or the situation at all. Christie was nice and was trying to be helpful and offered to call for him. She did and was unable to get anything done over the phone herself! My husband had to get to work and Christie said she would continue to work on it and call him with any updates. She called toward the end of the day and left a message that she was still trying to get it taken care of and hoping to have new cards sent within 14 business days! Am I being unreasonable to think that this is unacceptable?

When my husband got home and told me what happened I called the store. I was on hold for 30 minutes until someone finally answered. I asked to speak with a manager and she told me to hold on. I waited on hold for 13 more minutes and then Camille answered and asked what I needed. I explained that I needed a manager, that we have driven to Melbourne twice and I've been on hold for over 40 minutes and really just needed to speak to someone that could help me. Camille interjected and said, “You have only been on hold for 13 minutes."

Now, I'm losing my temper and I tell her that I was on hold for over 30 minutes before they answered the first and waited another 13 minutes waiting for a manager before she picked up! I explained that I did not want to be rude but I spent over $400 and received gift cards that did not work and have been on waiting to speak to a manager for almost an hour now and that every minute I wait I'm getting more angry, so could she please just put me on the phone with someone in charge that can help me. She said ok. I was on hold several more minutes, and Camille picks up the phone again and asks if my husband was in the store earlier and if he spoke to Christie or Joe and I said yes. Camille said, "Well, they are working on having new cards approved and mailed to you." I said that was not acceptable and that I really needed to speak to the manager. She refused to let me speak to the manager. She was raising her voice, talking over me, and really just would not even allow me to speak. Every time I tried to explain that I needed to talk to the manager myself, she insisted that she had spoken to the manager for me and there was no need for me to speak to him! I was in disbelief that this was happening to me. As I type this I'm nearly in tears. I told her to put the manager on the phone or hang up on me because I was not satisfied with her customer service and I would wait to speak to the manager.

Next thing I know Joe is on the phone. He is immediately full of attitude and telling me that there is nothing they can do that we all have to wait for approval of new cards to be issued and mailed. I was trying to be calm and courteous. I told him that I have been on the phone waiting to speak to him for an hour, that I do not want to be rude to him but that I just need him as the manager to rectify this situation for me and make it right. I didn't do anything to deserve the treatment I'm getting. He snapped at me and told me that he didn't want me to be rude to him either but that there was nothing he could do.

I tried to explain my situation, tried to explain that I have 3 kids, 2 are getting iPod touches and one is getting the Kindle. I tried to explain my fear that the cards would not come in time for me to get the Kindle by Christmas. I tried to explain my fear that the new cards would not work. I tried to explain that I was a customer who made a purchase based on the advertisement, based on the words of 2 employees and that none of this was my fault and begged him to give me store credit, another gift card anything to get the kindle for my daughter because I do not have the money now to go get it and soon I will not have the time to order it online and have it shipped in time. He just would not listen. He behaved worse than Camille, talking over me, raising his voice, absolutely had no interest in anything I was trying to say. He absolutely did not "care".

I asked if I could bring the iPods back and get a refund and he said yes but if I paid cash, I would have to wait for my refund check to come in the mail! I paid cash, $413.38. So, I'm waiting. He said that they would hopefully know something by tomorrow night (Thursday) and I asked if he could please have someone call me by then to update me so I know what's going on. Joe said no and that I could just call the store. I said that I cannot be on the phone for 45 minutes waiting to talk to someone about this again and I do not get paid to sit on the phone. He said, "Well, I don't get to do that either!” I said, “You're getting paid right now. You're working.

This is your job and I am off work! I am your customer!” Joe very rudely said that he would have someone call me and was about to hang up when I asked if he had my number! I gave it to him and confirmed that someone would call me with an update by tomorrow night and he agreed and hung up. Frankly, I'm not expecting anyone to call. I don't believe Joe even wrote my number down to be honest. I have a right to uneasy, untrusting and upset and do not deserve the attitude and rudeness that I've received.

I'm very unhappy and worried that I will not have the Kindle for my daughter by Christmas and I am wishing that I would have just gone to Target instead. I don't know any other retail store that would do this and then handle it the way BestBuy has. It's too late for me to find the iPods and kindle from somewhere else and I'm out the $413. So I'm at their mercy.

My son had the TV for 4 days! It is defective and Best Buy will not replace it. How stupid is this return policy. In addition, he has to wait 2 weeks to hear from the repair depot whether it can be fixed. This is highway robbery that an electronic item 4 days old will not be willingly replaced. This is the last dollar that Best Buy will get from this family.

On 11/28 at approximately 12PM, I called Best Buy to inquire about my gift cards, and after 20 minutes on hold, and talking with someone, I was told just to wait a week, and they would more than likely be activated. The more I thought of this solution, the more I questioned its validity, and decided to call back the next day. I called Best Buy again on 11/29 at approximately 4PM and after about 20 minutes on the phone, yet again was told that the best solution was to either wait another hour on hold, or to go into a Best Buy store to get the cards activated. This made me upset because the whole basis of my purchase in the first place was to avoid going to a store. I then inquired about just returning the items and was told the items could not be returned as the gift cards were inactive, and I wouldn't receive credit for them.

So, on 11/29 at approximately 5PM, I went to the Best Buy location, and inquired with the customer service desk. I again explained the whole situation, and the clerk tried to activate the cards. Again, at this time, I was told by my previous phone conversation just minutes before, that I could go into any Best Buy store and get my cards activated. After several tries, the clerk was unable to activate and started making phone calls. I stood at the customer service desk for about a half hour, and then the manager came over, and spoke with someone on the phone. The best solution they came up with, was to contact me in 5-7 business days. I explained that I was not happy with this, and there needed to be a better solution, and was told by the manager, Alex, that he would look into it on 11/30, and contact me that day. I finally left the store after almost an hour standing at the customer service counter. As of 5PM on 11/30, I have not been contacted by Alex, or anyone at Best Buy.

All in all, my 5 minute purchase has now cost me over 2 hours in trying to get this resolved. None of this is my fault whatsoever, and I need a solution to this. As of now, Best Buy has stolen money from me. I have made a purchase, Best Buy has my money, and they will not give me product/service in return. A customer does not deserve to be treated in this manner.

I received a call this morning from HSBC bank. I told them that I returned this gadget to the same store. I first gave the woman who called my credit card. However, I told her not to run this in the event that she could not guarantee that this would not be on my credit profile. She could not and I said to her not to run this through. I'm not going to be blackmailed. Beware of Best Buy! They do not have the best prices.

At least, I got a cold woman on the phone, saying the order was cancelled because they didn’t have it in stock anymore. When I said if I can get a different deal, they told me they would refund the money in 24 to 48 hours and they don't offer rain checks. I told her I got screwed up because I ordered from Best Buy instead of ordering from Staples or Office Max or Office Depot where they had the same deal. I lost those deals because I did the mistake and I ordered from Best Buy. So, where is the customer service? Why did they sell what they don’t have? What I am doing now? I will never order from them online.

If they were back ordered, that's fine. In addition to being rude, the customer rep said they would transfer me to a manager but forwarded me to my own cell phone! On my second attempt, 30 minutes later, I spoke with another young woman who said the managers were systematically refusing to speak with anyone regarding an Xbox or laptops! After going in circles with her and getting no information, we finally asked for her manager's name. She then hung up on me! I did not yell, call names, or speak down to her. The Best Buy "customer service" is a misnomer. It should be called "customer dis-service".

In Texas, policies are not the laws that regulate business , thank God. Policies are just that policies. Well, I was not the least satisfied with the outcome. I left the $20 worth of merchandise with them without a remedy. I did take the original receipt with me. Needless to say, the local t.v. consumer advocate, the Texas attorney general's office and others will be asked to help with what I consider another dangerous practice by corporate bullies who will push as hard as they can until someone with legal clout makes them stop.

We explained that we were just told by their employee it was and she said, "It's not", again, with attitude. We told her we did not want it then because that is why we purchased it and she said, " Well, it's in the ad," with attitude. Today is a very busy day, everywhere, but attitude is not something to be given to customers. If Tiffany is not happy then Tiffany needs to be there or with customers. As a regular customer, this was shocking.

It does state you can get an equal value replacement for your products.

1. If you don't get a replacement value, that is you can't buy new products of equal specs or higher, you're entitled to a refund of your purchases (products only) to a store credit.

2. If a manager dispute you about warranty issue or any complaints, call head office. "We usually bend over, when a customer call head office. Head office would tells us take care of it."

3. When you purchase a products and get a deals to buy the warranty. The consumer's are losing. Let me explain this to you in details. Example: $469.99 Laptop and you purchase a 3 year warranty for $269.99. The associate's would say I'll give you a 100 dollars off the warranty with a package. Sound's like an awesome deal right? They'll do a package price of $640.00. When you're entitled to replace your products under one the replacements clause. The refund of the laptop would be the purchase price with the discount, so your laptop can't exceed $369.99. Anytime a packages deal involving warranty, the warranty price does not get discounted, only the products. Under warranty plan, it states you could only get the values you paid for it back on a store credit, if no suitable replacement is found. Be aware of that.

For the first few years, I've bought warranty on everything I purchased. In my last year, I stop buying it because it's kinda like a rip off, you're better off just buying a new one or paying the repair for it.

At around 12:00, I was told to call back later because they were unable to take orders since the web and phones systems were not working. When I was finally able to get anything to work on the web and phones, my item was sold out.

I did not think he was the manager because he lacked professionalism and I told him that he could not do anything for me. I didn't believe he was the manager because of his attitude. Therefore, seconds after, I asked the manager (Frank), "Hey guy, is there a reduction on this merchandise?". His initial reaction was, "Don't call me guy". I told him he had a bad attitude and that I didn't want to talk to him anyway. I walked away and talked to the salesperson and he said there were no laptops at the price advertised in the store.

Then, I went to look at TVs because I also wanted to purchase one. As I was leaving the store, I walked pass Frank and I said, "You have a bad attitude to be dealing with customers". Frank stated, "You judged me as though I was not the manager". He then came within inches of my face and stated, "I'm a black man and you judged me because I'm a black man with this position". I told Frank that was ridiculous because I am a black man. We literally argued with each other in the middle of the store. He seemed to be insecure about his role and expected me to praise him or something. In fact, he said that my calling him guy made him feel beneath me.

I am also a manager and don't expect to be uplifted by any person nor do I see levels when it comes to respect. I generally speak to men by stating "guy" and I have never encountered any problems. I am outraged because I was insulted. I eagerly came to the store to get a jump on my holiday shopping because I wanted to make a purchase. I left feeling that I was disrespected and insulted as a man and a customer by what I was later told was the store's general manager.

I hope to hear from someone about this situation and I hope that Frank was definitely a poor representation of Best Buy. I am not pleased and am still upset while I am even back at home. If I don't hear any response, I will send this information to the Better Business Bureau and the local newspaper.

On December 10, 2010, I purchased a Samsung combination microwave, convection, and toaster oven for above the range type install. The range lasted until July 2011 and had to be replaced because of a faulty fan blade. In July, I went to the store, they processed the return, and gave me a new one right out of the box without a problem. Despite being disabled, I had to uninstall the unit, transport the unit to/from the store and reinstall the unit. Last night the unit we received in July failed in the middle of cooking and all of the lights and unit stopped functioning. I waited until this morning and tried new outlets but nothing helped, so I uninstalled the unit.

I went into the North Haven, Connecticut store today and spoke to a really nice associate who asked about the wires and we had a nice conversation. She was able to get an employee from appliances who had trouble finding a unit in North Haven, but found one in nearby Meriden that they could get for me. They both spoke about how to process the exchange so that I could leave the old one in North Haven and pick up the new one in Meriden (same thing I did in July and it would save me some physical effort).

I asked to speak to a manager and I was referred to John **. I asked him if there was anything Best Buy could do for me because I had to remove/transport/reinstall a couple of these units and I am disabled. He asked me, rather rudely with his hands extended outward, "What do you expect me to do?" His rude reply threw me off. So I asked if there was anyway Best Buy could re-install the unit and he said, no. I was more aggravated, but ended the conversation. John then went over and spoke to the clerk for a few minutes and I thought he was going to try and help. Instead, he told her not to process the exchange and instead send it for repair. I told John that by asking for his help, it seems like I ended up in a worse position than I had I not spoken to him and he replied, "Yes, you could interpret it that way."

I also told him that your company processed it with a new one in July and your employees were going to do the same thing tonight and he stated that he didn't care. I told him that it would look better and be better to customer service to apply the service instead of replacing for the next customers and not someone like me who is standing there and already promised something and again, he didn't care and just walked away. I also told him I needed a microwave to heat medical devices I use and I pointed to the wires and device hanging out of my head, he didn't reply. He then had a Geek Squad employee help me, but he said that there was nothing he could do other than send it out for repair.

I was incredibly aggravated and I called Best Buy corporate while still in the North Haven store and was connected with someone with Geek Squad who, after my explanation, seemed supercharged to help me and asked to speak to the manager. After speaking to the manager, the Geek Squad person stated that you and I are not getting anywhere with him, he was rude to me also, so we will have someone come to your house for home repair. Geek Squad transferred me to a company who promised service on 11/28 (7 days).

With employees watching, I re-loaded the microwave onto a shopping cart, wobbled my way out of the store, and with great effort was able to return the unit into the backseat of my car. I drove home and left the unit in my car. When I got in the house, the service company called back to say they couldn't do it on the 28th and they would call within 2 days with a new date/time. Because of the medical issues, I purchased a small microwave so that I could heat the medical devices until the unit can be repaired. Before I entered your North Haven store tonight, I was a little aggravated and I thought I should simply ask the store manager if there was anything he/she could do to help me feel better about these two units failing and all of the physical effort and pain removing/transporting/reinstalling.

I very much hate writing these types of letters, but after my experience tonight, how could I not write one!

So I called and asked to get a price match or difference and they refused and said it was against policy, yet they tell you they will price match anyone including the difference if a product goes on sale within the time frame of purchase. I buy all my electronics from Best Buy and have spent a ton of money with them. The manager stated he would not honor it nor would he offer any type of customer service satisfaction and was very rude about it.

So I went to hhgregg who is a competitor and they have the same tablet. They said they would honor the $249.99 price match and give me a $100 gift card to earn my business. I was blown away! I called Best Buy to tell them and that if they could not honor this then I would never do business at Best Buy ever again. I have spent over 5,000 dollars in Best Buy over the past 2 months. The manager said, "Oh well, that's an awesome deal, sorry but nothing I will do for you." That was the end of my discussion with the manager. So that said, I think it's indicative of Best Buy's horrible customer service and a reflection of how this company operates. To treat a good and valued customer this way after the I spent my hard-earned money on them is poor business.

I have told them this and all they can say is they can't help me with it. They take full responsibility for the damages but they don't have the resources to have a plumber come and fix it. I've had to shut the water off to the entire house in order for the water to stop dripping in the basement from the broken valve. I have 2 small children and a 3 month old baby in the house. We cannot go without water, let alone hot water. Is there anything that I can do to have them pay for this right away, or am I stuck with no water till I can come up with the money to have a plumber repair the broken valve?

At that point, I telephoned Best Buy myself and spoke to the musical instrument department manager. Since the amp was under a five-year manufacturer warranty, I was directed to contact Fender Electronic Products. He assured me that Fender could send me the missing part and that Best Buy would even install it for me.

I telephoned Fender and described the problem, at which time the possibility of a manufacturing error was acknowledged. Fender informed me that the unit was not "user-serviceable" and directed me to contact Best Buy and ask for an exchange, since the nearest authorized Fender repairman was located more than an hour away from my relative, who had no way of making the trip. Best Buy is not authorized to repair the Fender product in question, and Best Buy's attempting to do so would have voided the terms of the five-year manufacturer's warranty.

After a decidedly unpleasant exchange with the musical instrument department manager at Best Buy, who tried to convince me I should have purchased one of Best Buy's product protection plans, he reluctantly agreed to exchange the unit. He stated, however, that none were in stock, and that he would call me when a shipment was received.

Weeks went by, but no call was forthcoming. I decided to visit Best Buy in person, and discovered on the afternoon of 9 September 2011 that no fewer than two Fender amps identical to the one I had purchased were present in the store showroom. At that point point, I said nothing to store personnel and decided to wait a reasonable time to determine if Best Buy would contact me about the fact that a shipment had, indeed, arrived and an exchange could at last be made.

It is now 14 November 2011, and since no telephone call was ever received, it is clear that Best Buy has no intention of honoring its agreement.

I talked to Dell on the phone multiple times (Indian technicians) but they were of no help. I hired a computer technician at the university who reloaded all software and found a hardware issue. Five months later of still no computer, we shipped it to Dell, who wants money to diagnose the problem on a computer that we have not been able to use. We had $600 and over 40 hours wasted on this.

I called Best Buy and they said I would have to wait till the 30 days from the 1st time I called to get a new TV. When the days were up I was told to go in with the TV for an exchange. When I got to the store, I was told I had to wait for a manufacturer RN# from Dynex, that Best Buy is supposedly supposed to act as a manufacturer for, since Dynex is a Best Buy brand name, and had to take the 55 inch TV back home and wait for a call from Best Buy. A week later I called Best Buy and was told the RN# was in so went in and was told that was not the RN# and the person was confused with the RN# and customer #, and I had to take the TV back and I would be called.

I called again, since I did not heard from Best Buy, I was told they would call the manufacturer to get the RN# directly and I would get a call back. I never heard from anyone so I call Best Buy back and explained once again, I was told I would get a call back from the Manager (Kyle) but never did, and still have not. I called the next day to follow up with the Manager (Kyle) that was supposed to call me back. After being on hold for over an hour, I was relayed a message by a sales rep (Kim), that the Supervisor (Tim) said I would have to call 1-888-BEST BUY and get the RN# myself.

I called 1-888-BEST BUY and spoke to someone and was disconnected in the middle of the call when the person put me on hold. So I called back and spoke to a Charles and then a Greg. Greg informed me that he was not able to do anything and the Best Buy Store would have to call the get the RN# because they are the only ones that have access the phone numbers. I first called Best Buy in September, today is November 11, 2011.

I confirmed that it was delivered and sitting in my foyer. So, after many phone calls and telling and retelling the story, an installer showed on Saturday. He took my microwave out and then discovered the new microwave couldn't be installed (missing parts). He told me that he wasn't required to put my microwave back. So, currently I am using my old microwave in my foyer while it is sitting on top of my new microwave! My fear is that I'm going to have to cook/reheat Thanksgiving dinner in my foyer!

Finally, I was told that I have the microwave exchange and installation rescheduled on Wednesday, Nov 2nd. I received a call on Nov. 1 confirming the delivery but not the installation. So, here I go again trying to get an installation that I paid for. What awful service! No one whom I talked to could straighten this out. I've talked to many people. So now I'm told the installation and exchange is going to take place this Friday. If it doesn't, we plan to return the microwave and ask for our money back and purchase the microwave from Lowe’s or HH Gregg. And I promise to tell everyone about this experience while in Best Buy returning the faulty microwave. I have already told many of this poor service and right hand not knowing what the left is doing. What is really angering me is that I would have consequences if I didn't pay my bill on time. But it's okay for them to take my money and not provide the service in a timely manner.

I want satisfaction. I don`t want to be forced to spend even more money for another laptop. Gas isn`t cheap and I believe my time is worth something.

The extended warranty only covers repair with long wait periods (what I was told when trying to exchange). What really makes me angry is I was pushed into getting this extended warranty and was not explained the stipulations by the associate that sold me the blu-ray player. If I would have known this, I would not have got it. So Best Buy if you're reading, this you just lost a customer for not being able to come clean with me and just do an exchange. You guys make a ton of money off these extended warranties. I'm not stupid. I'm sure you could easily afford exchanging a blu-ray player.

Meanwhile, I'm stilling here thinking my phone is on its way and my current phone wasn't working. I now had to place another order. I placed the order and again when I got an email from Best buy the price was different! How is this legal? I didn't sign anything for that price and its against the law to change prices. There is no tip added on! I was told that an email would be sent once my package was ready for shipping and until my package was shipped, I would not be charged.

Well I was charged! And no tracking number was sent. I called Best Buy and stayed on hold for 30 minutes and was told that it wasn't shipped yet. So why was I charged? She couldn't answer me. The expected shipping time is Nov 7 - Nov 8. Today is the 7th and she is now telling me I won't get the phone until probably the 9 or 10. How is this express shipping? Best Buy seriously sucks with customer service. When I say they're god awful, I mean that the Best Buy you call into is bad! The store I purchased it from was not! Yes, a mistake was made and I understand but why am I being charged extra? Why am I being charged for a product that was never shipped? Why wasn't I contacted when the product wasn't shipped. I wish Circuit City was still around. And I should have gone with my first choice when I saw this phone. I told the sales person I was going to Walmart and he told me not too. Next time I will!

They failed to understand the difference between a $250.00 apple brand iPod, and an unbranded "apple factory refurbished, unmarked, unlabeled iPod". When we asked for the gift card or voucher for the value of the item, we were told flat out: "NOPE. That's at our discretion"....which new coverage states, but our older coverage does not state.

We bought a $5000 TV yesterday and in essence this policy which is totally undocumented, now stops me from exchanging or returning this item if its broken etc. They are breaking the law with this behavior and I think this is a huge case that needs to be addressed by consumer affairs and an attorney as well.

Finally 2 weeks ago after setting up another time for an installation, the installer actually called us, said he was on his way and didn't show up. After talking to customer service representatives again, they said the problem was that he didn't know we were in WV and now they can't find a local installer for us. 3 months later, the dishwasher is still sitting in my dinning room. Did I mention that I also have a 3 and half month old baby that I have been taking care of through all of this? I am sending a letter demanding they take the dishwasher back and give us our money back, but I am afraid after reading other entries that might not happen either. I am appalled that this goes on all over the country.

The manager said he couldn't do that. I explained to him that we have spent several thousands of dollars over a 3-year period with their company buying electronics (2 laptops, 1 desktop, 2 iPods, 2 printers, plus much more). He didn't care and again said sorry, but you should have bought our warranty. So I guess that is how Best Buy gets you. They make a poor quality product and won't stand behind what they sell without a warranty. So this Best Buy TV we had for only 2 years has cost us over $400.00 a year to use. It’s not worth it to go to Best Buy without their extended warranty. They won't stand behind what they sell. Best Buy has lost our business for good.

I saw that there is a charge of $124 to my card. The limit on this card is now only $300 and I have not even used it once yet. So I called the company to see what happened. I had this card for such a small amount of time and I've only received 2 pieces of mail from them. First was the original letter with the card and the second being the statement with a balance on it. When I called, it was very hard to understand the conversation because of rough English to say the least but, they seemed nice. That was my first call on October 26 and they saw and removed the balance . I called the second day just to reassure myself things would be taken care of, and yes my balance was at $0 where it should have been. No idea why it was there in the first place and didn't get an answer if it was some sort of annual fee, which they do have and other fees, but I was happy.

Then today, the 30th of this month, as I'm making sure to dispute the drop in ten points on my credit report, another report had been posted dropping my score for over 70 points! I was shocked and extremely mad as I had gotten this card to help with my credit score and not put me back almost 100 points! So, again, for the third time I called them after I had called the credit bureau to dispute the charge and the negative score posted on my credit. It was reported to 3 credit bureaus 4 days after I had called them and they had removed the balance. I worked very hard to get my credit back up without using a credit card and in 2 months my credit score dropped lower than where I started. I'm nearly debt free (only a car payment and very small loan) and paid off everything else as I do not want to be forced again to deal with incompetence and work my way back up since it is no fault of mine. I will never trust credit companies, and shouldn't have, but I've been looking to get a good score to improve my outlook for the future. Now I'm forced to fight to gain back more than I lost in the first place.

They called half an hour after we left and said they were not going to do anything for us. And Samsung wasn't going to do anything either. Then they told us to discard the TV in 24 hours or less or they would junk it. To cut the story short, my son lost his $2,600.00 hard-earned dollars.

We will never buy at Best Buy again. They do not care or take care of there customers after the sale is done. I hope they won't treat you the same way if you bought a bad item.

We brought it to a camera shop in Portugal, thinking it was the battery, but it wasn't; it died! We used it for 1 1/2 days of a 14 day trip. We had to buy another camera (we already have a camera at home which is in perfect condition) to ensure we would have pictures of our trip. When we returned, I went to the store where I purchased it and explained what happened but nothing mattered except that it was over the 14 day return policy! They said, "No exceptions. We can send it out for repair." All I was and am asking for is to be compensated for what I paid for the camcorder. I do not want nor need a 3rd camera!

Corporate office in MN said that the General Manager of the store in Warwick, RI had the final say as to what will happen. They won't give me back what I paid but they will "prorate" the 2 year agreement that I purchased and give me a Best Buy gift card under their trade-in program! Now, correct me if I'm wrong but that is a return. I am still tied to this company that I now have a very unfavorable view of. I now will not, nor shall I in the future, spend my hard earned money with this company. Of course, I shall ensure that everyone I know and everyone that they know, etc. will hear about this and hopefully will think twice before shopping with this company.

The manager came and did an "override". What had to be override? The merchandise was marked with the $598.99. I paid for the television and had to go back to get my rewards card. When I went back to get it they had taken off the $598.99 and signed it $999.99, not only did this representative try to sell it to me for $1099.99 they also marked it $999.99. This one TV had 3 prices in one day. On my way home I checked my receipt on the way home and realized they did not offer me a warranty. I wrote a letter to the corporate office. I received a response back and the representative, Bill, totally turned the story around (I have the letter) around and try to make Best Buy not at fault.

To this day, I have not received any apology or warranty, any gift card or anything! I have always known Best Buy had the reputation in Evansville for shady business but this by far price gauging in my face! I will never shop in this store in any city and have told everyone I can about their dishonesty!

I am not liking this experience at all. I am sick of the runaround and being told that they can't help me, or I should have bought the warranty. They should last longer than that when you buy Maytag. There is so much more. And I am sick of lies and more reasons why I can't get anybody to help me. What am I to do as the customer? You got my money and I have nothing but a headache. And nobody can help me because of policies. That is a cop out.

I assumed it was over and the delivery truck left. Then, his partner entered my home without permission (should have locked the door the first time!), and walked into the kitchen without talking to me for some unknown reason. I was feeling frightened, wondering if I should call the police, but he then left, again without a word. I let Best Buy know about this, and their email to me suggested that they were supporting the delivery man's behavior, that if he acted the way I described, therefore my house must have been contaminated.

The email from corporate "support" further stated that in order for them to remove any item from my home, I would have to get a professional elimination company to write a statement that my home is no longer contaminated. All based on the hostile delivery person stating he saw a bug on the floor of my home! While Best Buy does a background check on their employees, they do not do background checks on their outsourced delivery persons. I recommend this holiday season, use an alternative to make your purchases or face the risk of someone entering your home that has had no background check.

After canceling my order, I purchased a range from a local family run company. They laughed when I told them the behavior of the delivery staff from Best Buy, stating they never heard of such behavior. They stated they hire their own delivery staff and do background checks. The delivery staff came today, were totally professional and friendly, and they took away my to be retired range without question.

A couple of months later, the warranty ran out and we are having major issues with the TV but BestBuy is refusing to fix the problem that they could not find originally because the warranty ran out a month ago. This is the second Samsung we had and we had the same issue with the other one, but they replaced the first one. When you spend that amount of money on a TV it should come with a warranty longer than a year.

They told me that if they couldn't fix the touch screen and hard drive they would replace it or refund the money. Two weeks after I dropped off the computer, they called saying the touch screen wasn't covered under warranty and that the hard drive is a software issue, also not covered under warranty, but they replaced the DVD RW drive because it wasn't reading, which wasn't even the issue. I was told that they would not refund or replace. And that it wasn't their problem and they couldn't do anything about it. I mentioned a lawsuit and they hung up on me. I called back and spoke with a manager and she told me to call Gateway. I called Gateway only to find out they do not have online support other than for tech support. I tried to contact them online and got nowhere. I was told that I would have to try back later. When I tried back later, I got a hold of somebody that told me it was not covered under warranty. I would like to file a class action suit, I have read all of the complaints on this site. It's terrible that Best Buy is even open still.

Recently our large 52" TV died. I pulled out the paperwork, and Best Buy denied that I had purchased the Extended Protection Plan (Lucky for me, I had the paper work to prove it). Then, they tried to deny me the Protection Plan as the paper work was in my husband's phone number, even though my name was on the paper work as well! After that battle, the Geek Squad a.) wanted me to take half a day off work to give them the 4 hour window to come and remove it off the wall, b.) charge me $250 for both removal and re-installation after repair and c.) a third day off work for 4 hour window to come back and rehang.

It doesn't state anywhere in paper work that they charge for removal but because Geek Squad in our area doesn't do repair, they hire a third person and that third person doesn't remove and rehang. After telling them not only did we purchase the 4 TVs and just month ago purchased yet a 5th TV another Samsung which now I totally regret, they agreed to waive the fee to take it down. However, we couldn't come up with a time and day that worked prior to the third party repair company (Audio Video Repair).

"Agent" Simpson was informed that I could not do it the only day they had available prior to repair technician, and I cancelled it. She never told me that if I pay someone to take it off the wall and when they come to rehang it, they would reinstate the fee of $250, even though they were going to waive it. So, TV was down, I am about to leave for work, in comes Geek Squad to remove the TV. Yep! The technician gives me his card after hearing what was going on and said to text or call him (Sean) and he would make sure it got reinstalled quickly as he was always in my neighborhood. I let him know, and he said he let installation know. No hear back from Geek Squad.

I call 4 times. I get transfers, but no calls back. No, "Agent" Chambers refuses to waive the $250 because I had someone take it off the wall for me. If they had done it (yes, a day off of work to essentially wait for them but not a day that would work for me), then the fee would still be waived. These fees are not disclosed in the papers, they are given to you when you buy the Protection Plan. At this point, 3 days off work, one to take down (4 hours), one to wait for repair technician (another 4 hour window), and one to reinstall (yet a third 4 hour window), you could buy a new TV.

Chambers was rude. Best Buy and the Protection Plan and Geek Squad are total rip-offs. Don't buy from them or the Protection Plan. As of now, I am waiting for a manager or supervisor to call back who are conveniently in "a meeting". Sure. Of course, they are.

I couldn't count the number of people I've spoken with. They switch me from one to another to another to another. I waited 5 hours and called back. I talked to an "Ethan" and went through the story again, another half hour. He said he was the "wrong person"and that I needed installation dispatch but there was nothing that could be done about the cost to come back out for $250.00.

He told me to call back and ask for Home Theatre Installation. Hello? I did that 15 times! Now, on hold for another how long? Finally, a woman named Vina, but she is at the wrong department and she informs me that because we had a third party remove the TV from the wall bracket so that it could be repaired, my warrantee is null and void. What? Agent Simpson never told me that that would be the case. Vina put me on hold for 40 minutes, came back to me a few times, and said that it could be another 3 weeks before they could come back to take the 10 seconds to hang the TV back on the wall, and yes, it would cost $250.00

Do not buy from Best Buy. Do not buy Extended Protection Plan or deal with Geek Squad. They are terrible. Everyone tells you something different and in the end, none of them care whatsoever. So, I now have to pay someone to come and hang the TV and am back at square one. The TV is sitting on the dining room table where it will remain until I pay someone to come back to hang it back up.

Unfortunately, it appears a Wi-Fi connection is necessary to restore this device to its original settings, therefore we are unable to do so. In lieu of being unable to fully test this product, this item will be returned to you, free of charge. We sincerely apologize for the inconvenience

I called them and explain my concerned that Best Buy, being the number one electronic store in this country do not have Wi-Fi connection to test their electronics! Even McDonald's have one!

I found this situation not ethical nor professional, because they still advertise that they can take Playbooks as part of the trade in program they have, however, how are they going to factory reset this product, if you still need Wi-Fi to be able to do it. You see my point. They should clearly state that they do not take this item because they don't have Wi-Fi at their electronic warehouse!How ironic is that! If all my electronics, even my wireless router was bought from Best Buy. Can't they take their electronics to the nearest McDonald's or Starbucks to have them tested.

I was hoping to get the estimated store credit or the value of the appraised Playbook, to buy an IPad for my girlfriend as a birthday gift, along with credit from other electronics I sent in such as an IPod touch, e-reader, video games, but because of this incident Best Buy just lost a customer.

As a matter of fact, I bought an IPad 2 two weeks ago for myself, 64GB, and I noticed that today is the last day to return it. So that's exactly what I will do! I will return it, walk out, cross the street and buy it from the Apple store.Thanks Best Buy for promoting this false advertising and not having enough equipment like a $30 wireless router, to test the electronics you receive.

People, don't let Best Buy scam you with their Trade-In program! They **! It's a waste of time. I just hope I get my Playbook in the same condition I sent it in. I will let you know.

I bought the computer so that I could use it for work, however, it would not function properly so I have lost numerous appraisals. I have no computer to fill out proper work unless I use other family members' computers. Our company sends appraisal requests via e-mail on a first come, first serve basis, but I have no computer to check the status.

I went to Best Buy to purchase the item. When I arrived, the sales person told me that the HTC Flyer was $299.99 and the price on the web site was a mistake. I asked to talk to a manager, Mrs. Heather ** came over and told me that they had been dealing with this problem all morning and it was a mistake. I asked if they should honor their mistake. She told me that they would not honor the price because it was a mistake. I asked if there was anyone else I could talk to and she gave me the corporate number (888-Best-Buy).

I called the number and had to leave a message for a call back. In about an hour I received a call back (don't remember the name of the lady that I talked with). I explained my problem and was again told it was just a mistake. When I asked about them honoring their mistake, I was told it was just a mistake and they were not going to honor it. I was also told that they were in the process of fixing the web site. I have been under the understanding that the store should honor whatever price that is placed on an item, this did not happen. I was going to purchase at least five of these Tablets. Please tell me if they should not honor their mistake!

I demanded to speak with a manager and got told there was nothing they could do but kept sending it back to the same ** that can't recognize a hard drive. I still do not have the laptop. Do not do business with Best Buy!

In the interim on September 13, the dishwasher was installed. I paid extra to have it installed. On September 28, the dishwasher started to fall out of the cabinet. It is not secured properly. I immediately called for service and was told that they could not reach the installation department and that someone would call me back. I have called several times and have not had any call backs.

I called the manager of the store where I purchased the machines (Emerald), and he also tried to call the installation department. Apparently, they do not answer their phones or return messages, since he also said he could not get through to them.

I am now sitting with a machine that is falling out of the cabinet and cannot get any satisfaction from Best Buy. They claimed that the installation service is a third party service, and there is little that they can do. I am totally unsatisfied with the lack of response from Best Buy, and I am stuck with equipment that can become dangerous, if it falls out of the cabinet completely.

Six weeks later, I got a call from the goonsquad to come pick up the computer for $667 bill. I have spoken to numerous best bully and goon squad representatives but no one will honor my contract showing $106. They said that they have an agreement for repairs at $667. I was never contacted and I never agreed to $667 repair cost on an 18-month-old computer that cost $450 new. I asked for proof or anything in writing or voice recording but there was none. There's just the goon squad notes in their computer saying that someone in my family agreed to the $667 charges.

Do not trust them or pay for their rotten service. Our family will never buy from best bully or goonsquad and I am preparing for small claims court case. It's not really worth my time because I work and I am in school full-time and I am under great pressure, but the principle of the matter motivates me.

I offered to pay the difference, since they did not have my phone. She stated that was not a option either. I don't understand how a crack that was noticed after the fact was not noticed prior and now my phone is ruined at no fault of my own. I called your complaint department and was told the same thing that I was out of luck and they are not responsible because you couldn't see the crack. He showed me the crack after the fact, so why didn't he look prior. He is the so-called professional.

I took my phone to an Apple store after I left, and they stated that it is the first thing you look for and I was obvious to them, and that water should never be applied to clean a screen. That's what microfiber is for.

So now, because of his neglect and horrible customer service, I am out of a phone. I have to spend $200.00 on a new phone, and I did not do it. I would like a resolution to this situation.

My dad's TV has a bad remote and the same thing with the picture on certain channels and he's got less channels than she has, and that's two identical TVs. I will never buy this product again. And I didn't have money to throw away like this. I will buy them new TVs this year, but a different brand. I am very disappointed. My parents who are seniors have not been pleased with these TVs from day one, but it does not matter whether they are seniors or not, this is a shame!

After how the acting manager handled the situation, I will be closing out my rewards program and Best Buy will be losing me personally and my company as a long-time customer, but from the managers response to my request this doesn't seem to matter. I'm not sure about Best Buy as a whole, but this manager has a lot to learn about customer relations.

I immediately called the 1-888-Best-Buy number and spoke with customer service, I asked them what was going on, and was informed that Best Buy stores do not always keep them informed of their stock counts. Whatever, I asked if my credit card had been charged yet, and was told no, So I thanked him. For some reason, I felt compelled to check my bank account. My account was debited the full account. To make a long story short, I called Best Buy and my bank, which is Bank of the West and was told, too bad it will take 5 days after the authorization to release is received, to naturally go back to my account. What are they doing, my bank and Best Buy are using my money!

In Sept. 2011, I received my dispute response. It was "updated" to still closed but now twice the amount of my actual bill. I contacted a rep by phone who stated my account had been closed due to not the "right amount of payment." I always pay the amount my statement states is due plus extra. I asked her when it closed, and she could not give me a date. She proceeded to tell me that my promotion, same as the cash offer, expired last Aug. 2010. It clearly states on every statement that my promotion ends in Oct. 2011.

I checked my online account this weekend, Sept. 25, 2011, and HSBC literally changed the amount owed and added the interest. I am still trying to get this resolved. I find it rather odd to close my account right before the promotion ends which would mean I have to pay the differed interest.

I find it disheartening to treat your customers this way. I originally was planning on purchasing other items through their store. But now, after this type of service, I do not plan to make any (cash and obviously credit ) purchases through them. I will also inform friends and family of what happened, including showing them my statements. and credit report. Any help in this matter would be greatly appreciated.

I spoke with the manager of Best Buy mobile and he informed me that the procedure changed back in February. I asked how consumers were informed of this change and was told that he didn't think any form of communication had taken place, yet they kept charging my credit card $20 every month for the black tie protection. To take it a step further, I told him that when I upgraded my husband's phone and was sold the protection plan under the exact same impression, that any defective phones would be switched out in the store on the same day with no hassle. Well, my upgrade took place on March 22 after the changes had been made and I was lied to!

I guess some people will say anything for a sale. Although I spoke to five different people at Best Buy Corporate, black tie protection customer service and two managers at Best Buy, I was told the same thing by all of the managers. They agreed that I was not informed of the change, yet still charged for a service completely different than what I agreed to pay for. All of them said that they couldn't do anything for me as far as a refund is concerned. And every department said that the other was the only one who could make an exception to accommodate what I was promised but no department was willing to do the right thing.

They basically said that they agreed with me, wished that they could do something because it is the right thing to do but their hands were tied and they didn't have the authority to do anything. Two of the people I talked to asked me to write letters/emails so they could document this occurrence because it's happening all the time and there's nothing they can do about it. It's sad when an employee can't do the right thing for a customer. I'm wondering if it's even legal to charge a consumer for a monthly service plan when drastic changes were made and the consumer was not informed of the changes.

She offered an AT&T mobile with connection which I declined because I didn't need a mobile phone. Later, she would repeatedly tell me during our arguments that she was recommending this mobile over the other connection that I took. She repeated this so many times that I actually had to ask her to shut up. She sold me an H2O wireless sim card which had a monthly plan, etc. that suited my needs. I clearly told her my needs. This was fine. She sold me three $20 charge cards from O2 (which were old, as I came to know later) which had "compatible with unlimited" written on them. Apparently, they were compatible with a night unlimited plan that no longer exists. I think she just loaded her old stock on me.

The problem started when I activated my sim with a $60 unlimited plan. The $20 charge cards would just fail to do the top up and no one (Best Buy or H2O) would help as to why that happened. I came to know this the next day, that these are used only for the minute plans. I think the BB manager should have known this. I suspect that she expected me to buy another top up card because these wouldn't work. She sold me $20 x 3 = $60 of cards because she said it would take care of the $50 month plan and gave me a $10 charge for free international calls. It turns out that there is no $10 charge for free international calls. Instead, for $50, I got $10 worth of free international calls. Again, this is something I feel the BB manager should have known. Or did she?

On the third occasion, when I accosted her with all this information, she just refused to accept her responsibility. The fact that she mis-sold the cards did not mean anything to her. She refused to refund anything, saying those cards were non-refundable. Under normal circumstances, that would have been fine, but not in this case because she had mis-sold her old stock to me by telling lies.

GS **

I wasted almost an hour on the phone and learned that LG has no service repair in Florida. Never get an LG product again.

They brought out the computer and we noticed that it had a scratch. We had suspicions that the computer was used before but Mark called the manager and they guaranteed that computer is new. It has never been used and if I buy it, they will install all the programs for free that same day between 8 and 9 PM. We trusted the manager and Mark believing that it was a new computer.

When we came to pick the computer, I was insulted by Geek Squad stating that nothing was installed on the computer. They told me that I was not their priority because I didn't pay for the installation. The manager asked us to wait 15 minutes, then, we were forced to take it as it is as we had to go next day on vacation.

When we brought the computer home, it appeared that it was not ready for usage. We went to Apple manufacturers and were astonished to find out that the computer was already in use for three months. They cannot help as the computer was activated on June 2 and the technical support had already expired. They also consulted us to take the computer to Apple store to find out its status.

Apple store diagnosed that the computer was in use since 2 Jun 11. They also indicated the deep scratches on rear housing, that the cord was not original, and that the additional components ( mouse and board) were already worn out. We were also told that the manufacturer's guarantee was reduced for four months and there was no phone support left. They advised us to go to Best Buy and have them replace this computer into a new one.

That same day, we went to Best Buy asked for Mark or the manager but they were not there. Another manager came and after explaining the problem we had, we requested that they replace it with a new one or to refund the money. This made him very angry and started insulting us, telling us that we are not competent in computer. He told us that he will not replace the computer and won't give us any refund.

He declared that he won't discuss this with us anymore, telling us to get out from his store and that we can complain to anyone we want and nobody will help us. It was his store and he was in charge there.

He took the unit and left my area for 10 minutes. He came back and said the moisture sensor was pink and the unit was exposed to moisture, then said sorry that he could not cancel me. Then he just shut down. I stared at him and asked what I should do. He said that I should talk to AT&T to cancel and pay the discontinuation fee, but that he couldn't do anything. Then he just stared at me. I was shocked. I said the unit was on my desk or window (neither moist nor wet) and looked at the slightly pink tab. I asked if it could have happened with the heat from the battery. He shrugged. I tried to get another manager, but he said he was the top manager to talk to and he could not help me. I was very upset and tried to get him to help me find a solution. He was unmoving and told me I obviously got the unit wet (calling me a liar) and he couldn't do anything.

I remembered I had a 2-year warranty and had to go back in to ask him about it. He saw it on my paperwork but never brought it up. He grudgingly said he could change out the unit but even then, he could not take the new unit back and cancel the service, even if it was opened less than 30 days.

Now I have a unit that doesn't work at my house and a 2-year contract. It has only been a couple of weeks since I bought it. But according to Best Buy--Oh well, not their problem--I stopped being their concern the minute I signed the contract and walked out the door.

My husband came and had to search out a store manager who sat like an owl next to the other manager and didn't speak. And when he did, it was just to say he couldn't do anything. I asked why no one told me the warranty was only good for one incident and that I would have to purchase a new one to get it to cover the unit he gave me--the unit that still doesn't work at my house. They also never told me that if I exchange the unit even in the first 30 days, I couldn't return it. They didn't care about me, my situation or tried to help in any way.

I will no longer purchase from them and will relay this story to everyone I come into contact with. In this economy, there are plenty of businesses that still respect the customers.

I was 20 min down the road, and I looked at the computer. The $400 price was written right there on it. So we turned around and took it back. Finally, I got the price it was supposed to be in the first place. There was no apology from the manager or any kind of acknowledgement, though he came over because of my issues 3 or 4 times. So after 2 hours of trying to make this purchase, I went home and now... the computer is broken. The battery doesn't work. The cost of replacement? Pretty much to the dollar of price markdown. In other words, it seems to me they knew exactly what was wrong with it. The salesman assured me it never left the store and was a new computer....

I do not see ever going back to Best Buy and spending a dollar there. Terrible customer service. I spent $600 yesterday, and I'm at home with a faulty laptop today. What a waste of time and money.

The sales agent we talked to then was Jesse. We were prepared to buy them (2) and Jesse checked the stock. He only had two in stock. One was a demo, which I thought best not to get in case something is not working; the second one was damaged. Jesse told us that their other locations would have some. He checked the stock at other stores and found that Northland and Deerfoot Meadows had significant stock. Since it was already after 8, we decided to wait until the next day to purchase them.

We went home and I checked the price to see how good of a deal it was. The price had changed to 599.99. I called corporate customer service at 1 866 2378 289 and was told by Allie on the phone that any location would honor the price.

I went to Northland location and spoke with the customer service and manager in the store. Neither one would honor this price. I then called corporate customer service while still at the Northland store and was told they have a call logger system so it shows that I called but nothing more than that. About two hours later, I went back to the Westhills location and spoke to Alex again and was again told there was nothing that could be done by Alex. I asked him to speak with his manager and they offered me a discount on something else, which I wasn't interested in.

I am extremely disappointed in the practice of this company. If they are doing something like this to one person, guaranteed it is happening to someone else. When I was at the Westhills location the last time, the sales agent Alex told me that the price had been changed at 6 a.m. on September 14 for all the stores. He even admitted it was a great deal. When I first talked to the sales agent, I told him I was visiting from overseas and wanted to take the second laptop back with me to Australia.

About 3 days later, my order still says processing. However, my account had the funds held. Then on the 5th day, they sent me an email saying the order was cancelled. I immediately called and got hold of someone who understood my situation and they then explained to me that there was no more of this laptop in their stock for ordering online or in the store. When I asked why my order was cancelled, she said we tried to call you. Since I have full coverage everywhere and I go with my phone and a voice mail box, I discovered this was a lie.

So, I asked if they would price match with a laptop with similar specs which turned out to be an hp laptop for $379.99 they price matched to $349.99. I again ordered 2 of them, this time since I waited so long to receive them she gave me 1-2 business days shipping so I would receive them on the days predicted on the first shipment for the gateways. Again, the money was held on my account for the same amount. I waited 2 days and still no shipment, not even packaged. I called and the person I spoke with told me that there again is a limited supply. After explaining that I was supposed to receive the computers yesterday he told me there was nothing they could do in which I replied, "Cancel my order".

I see how this company works. It’s not about putting in an order for a marked price. If someone comes after me and pays more for the same product they are going to receive mine and my order is just going to be cancelled with a big lie. That's the new name for this store, "Big Lie"! I called dell after the cancel and they told me there were better deals on their eBay site in which I had to pay a little more but I know I'm dealing with an honest company. Honest enough to sell the same computer for cheaper and let potential consumers know there are options for budgets. Little to say, I ordered today and it was shipped with a tracking number and I know they will keep their promise in their business.

They said that Best Buy checks up behind them and if they did it wrong, they would get in trouble. Since when does any American company check after an appliance has been delivered to see if they put it in correctly? They told me to call Best Buy if it didn't work. They refused to haul away my old dryer; they said their truck was "full." I said, "Um...you just took a new dryer off the truck." But they still refused.

I will be buying my fridge, dishwasher and stove elsewhere. Small price to pay for a big lesson learned. The dryer is great, but there is no word from Best Buy after my letter to them. No shock.

On 9/12/11, I called to check the status and informed me that it didn't arrive and will be expected on 9/13. But, when that they came, I called again to see if the computer arrives, but it did not and was told that the next possible day, it will arrive is on 9/17, but it is not guaranteed.

I was very frustrated because I really need the laptop for work. I went in to store on 9/13 to get my money back, since I found a computer available at Staples. The lady was rude and said all she could give me was the store's credit. I asked to speak to manager, but she said that there is no manager available.

I find this very unfair, since it is their fault that my laptop is not here. And I am being a patient customer, since I waited 8 days so far for the computer. It is incredible that I was denied to talk to a manager. These are special circumstances and they should refund me my money in cash, so I can go buy my computer, since I must have it for work on 9/15.

Well sure enough, on August 23rd, my daughter's Evo was stolen. I went to Best Buy to utilize the lock and found feature. I was told that it was never activated and that I should have received something to activate it myself. I was told that there was nothing that they could do. I never received anything from Best Buy to self-activate. I was told several times that it was a new program and they did not know much about it.

I called Best Buy customer service and ended up talking to the corporate office who told me that I needed to speak to the store manager. I went back to Best Buy and spoke to the store manage (Mannie) who at that time said, "Well let's try to activate it now and see if we can locate it." Okay, so why wasn't that done the first time I went in? Had that been done the first time I went in, maybe the phone could have been located. When they were not able to activate it, Mannie told me that he would be speaking to his boss (the district manager) to resolve the issue. I have not heard back from anyone.

In conclusion, had this feature been activated and available, I could have utilized it and filed a police report and recovered my Evo. This lock and found feature that is part of the Black Tie protection program is the only reason I decided to buy the Best Buy protection program. I am being made to feel that Best Buy just does not care about customer satisfaction.

Sherri

So, he contacted the manager, whom he never let us speak with, as they tried to find the ones that were supposed to go with the cameras. They kept telling us that they had 10 in stock but could not locate them. Several minutes later, he came back and said that the best he could do for us is to order them and we could pick them up on the 26th. Not to mention, the first register he tried to ring us up didn't work. If they didn't have the cards, they could have told us to begin with, but instead, they wasted an hour of our time. We had groceries in the car, that we told them about repeatedly, which could spoil in the hot Florida weather.

Well, I took Friday off from work to wait on my new stove, but nothing. I never heard or saw the delivery men. Around 5 in the afternoon, getting concerned, I started trying to call the store only to be told that there are 3 people before me. I put my phone on speaker, after 45 minutes of hearing some the same noise over and over, I hang up. Then about 6PM, I tried again to call. Only being on hold over 35 minutes before I gave up and hang up. In the meantime, my husband had his phone at work on speaker trying to call them as well as was on hold for over 1 hour before he hang up.

Then I gave it one more try and pushed the first number they asked for and was transferred to the Newman store. There, I finally spoke with a real person and they told me that my order was on backorder. I could not believe it. After taking a day off work, only to hear that. She said it was scheduled to be delivered on Monday, 9/12/11. Wow! It would have been real nice and good customer service if someone would have called me to tell me this. No, I am still without a stove and I can not take another day off work. To say that I am very unhappy is an understatement. I will be canceling my order and never do business with Best Buy again.

Judy **

They cannot give me the camera. A Sony rep said to call back Best Buy.

I'm just curious. What's the policy of employees having access to new or limited releases of movies, games, etc? If they get a copy before your customers do, that is ridiculous and disgusting. It's kind of like this. I saw the exact same 5.1 surround sound w/ a blu-ray player brand, new and unopened, at another store for $30 cheaper than what you list it for.

Suppose it is corporate decision to not allow returns after 60 days, no date was confirmed by the manager of the policy change. We were not notified of the change before the purchase or anytime thereafter, until the return on Sept. 5, 2011.

We were loyal customers and have purchased $15,000 of merchandise over the the past two years. All with credit in good standing.

Needless to say, this is an unacceptable, bogus practice.

I made three trips to the store and during the first two trips, the mobile store manager, David, was very helpful and he called the Geek Squad customer care to get my plan reinstated since I already paid for the services. The plan was supposed to be reinstated in five to seven business days but it never happened. By the time it was reinstated, my two month coverage was up and I couldn't get the phone fixed. During my third trip to the store, the lady at the mobile store was not helpful at all and she tried to just give me some vague reasons why she cannot help me. So after paying $20 for two months, three trips to the store, wasting two hours for every trip and lots of tension, my issue was never resolved.

So much for the Geek Squad protection and customer service. I would never recommend anyone Best Buy protection plan again. It is just another way of making money by Best Buy. If you know how to operate a computer, then you probably don't need the help of a Geek Squad member. All he did to help me was do the factory format in my mobile phone which I had already tried.

If I had bought this mobile phone at a AT&T store (I had a two-year contract), AT&T would have replaced my phone with no questions asked. They had replaced my i-phone earlier without asking any questions.

I had a horrible experience with the Geek Squad. Do not waste your money with Geek Squad.

I would like to make this public and if possible, make BestBuy change their policy and inform to their customers that they should check what they bought. I saw how they operate and many people got treated the same. They show the exhibition hardware and then they close box, wherein nobody knows what it contains. Upon surfing the web, I've found that many people had this problem, and my hope is pretty low.

I called the store to speak with the general manager, who was too busy to take my call. I left a message but no return call.

I called the corporate office to complain but I got a CSR who basically told me what I already knew and he became irate with me. Today, September 1st, I get a call telling me that I have a bad hard drive and that it would need to be replaced. This would take an additional 2-4 weeks before I could get my computer back and I would need to pay a fee to get my information backed up from my hard drive. I can't understand why I'm going through this when I only purchased the computer less than 3 months ago. Also, I opened up one of their credit cards to buy the computer, which means that the computer is still being paid for.

I talked to the manager to ask him to waive the fee for the hard drive back up and he told me that he couldn't. And when I asked to speak with another manager who could make those decisions, he claim that there wasn't another manager over him that I could speak to about the fee. I told him how terrible it was that I had to wait seven days before someone could tell me what was wrong with my computer and wait an additional 2-4 weeks before I could even get my computer back. He didn't seem to care and he refuses to return the computer and credit my card back since I was beyond 14 days for returns.

I have virus protection and it did not keep me from getting a virus. McAfee keeps popping up and wanting more money. It expires in 2 weeks and it was not worth anything any way. I am on a fixed income and can not afford to have something wrong with my computer all the time. I am very disappointed in my Dell computer. I thought you were a reputable company. I know people who have had other brands of computers and never have any problems. My computer has caused me so much anguish that I am afraid to turn it on anymore -- afraid that something will be wrong. I am sure that I can't enjoy it.