Best Buy Reviews

The return or exchange policy of this company is the worse. I bought an HP laptop for school and needed to return it because it was not compatible. Tried exchanging it for another product which was going to be more expensive. Btw, I had bought it late May. Thinking they're like any other store in the country with a 30 day return policy. Now, I'm stuck with a laptop I don't need and still need to purchase a new one for school. Talk about helping the community. Never again will buy something there again!

I purchased a turntable with my Best Buy credit card on the Best Buy website and it arrived in a Best Buy Box, however, apparently I bought it from the "MARKETPLACE." When I opened it I discovered it was a piece of garbage. I tried to return it, I was told that this product was not a BEST BUY product so I could not return the item. I contacted the company that made the product and they instructed me to pay for shipping and they would fix it. I tried to call customer service which does not exist, therefore I have to eat this turntable. I am ripping up my card and I will never walk into another BEST BUY as long as I live. I will also tell everyone I can about my experiences with BEST BUY until the day I die.

On 3/30/13 I purchased an over the range microwave from Best Buy and paid for Geek Squad installation as well as for a 5 year extended warranty. I purchased this unit for a vacation rental home in Galveston Texas. I purchased the policy after assurances from the sales person that any problems would be promptly repaired or the microwave would be replaced if I had problems. Because I live in California, it made sense to purchase this additional cost protection. The unit failed about 3 weeks ago and is still not repaired. The interior liner is flaking and the technician told my guest that the unit needed to be replaced but when he called in he was told to order the parts and repair the unit. The cost for the parts was $430 and I paid $459.99 for the unit. Because it was less than the price of the unit customer service refused to replace the unit. This was after taking two weeks before they could send out a service person.

Bought a TV 18 months ago for 400.00 on a special promotion. Purchased one other inexpensive item since then. Have been making over the minimum payments since then with interest on the 99.00 item. Yesterday I went to pay my bill and saw that I was hit with 251.00 in interest charges. I called about this and was told it was on the 400.00 TV. I've been making payments for a year and a half and was charged all this interest on a TV. I closed my account and will never shop with Best Buy again. With all the money I have paid the TV should have been paid off instead I'm stuck with an outrageous bill.

I purchased a laptop in 09/2013 for the amount of $1465. I immediately began having issues with the screen ghosting. I just went through my emails. Although the company states that I have only turned my computer in 2 times for repair and 1 time as a "qualifying repair" I found 1/2 dozen emails from Geek Squad, where they have stated my device is ready for pick up because I had to have it sent in to have for repairs. The company denies ever having done work within the service agreement contract but 2 times. I have only had the laptop for 1.5 years. I was told in store I would be able to renew my contract at the end of the year. I didn't want to spend $1700 to add on the 2 year plan and it was my understanding by asking the associates who sold me my laptop that I would be able to renew the hardware protection plan at the end of the year.

Our rate experience with them should be Neg 100%. My husband and I bought two cell phones with the Protections at the one located in San Carlos, CA. Two years passed by, my phone was crashed and did not work very well. A rep from the Geek Squad Dept. looked into the policy and informed us that he could not do anything since it was 10 days expired from the original date. We asked is there anything that he could help us at least to fix it or as a Courtesy? He said "NO". Their customer service or policy is Useless. They just want your money and don't want to take care of their customers. We were very disappointed the way they treated us.

Here is the situation. On May 25th, I went to Best Buy to purchase a Fitbit but it was not available. Right next to the Fitbit, there was cell phone display. I was wondering about the upgrade on my wife's iPhone 5 to 6 with Verizon. I had unlimited data plan on the iPhone 5 and a basic phone on the other line which I simply use to forward a phone call to my work cell phone. Both of them were eligible for the upgrade. I explained everything and asked the Best Buy sales person that I could transfer the upgradability from the basic phone to iPhone 5 so that I could keep the unlimited data plan. I made sure if there was any other charge. She said there would be no problem with doing this, the only charge would be the upgrade fee of $35 and there would be no change on my Verizon plan. This was written on the receipt from Best Buy. Ok, until this time, everything went fine.

I suspect the fridge is great. However best buy delivery is not. I got two emails and two phone calls telling me that 6/22 was the date of my refrigerator delivery. I took a day off of work. I bought two large bags of ice to put my food into. I get another call about a half an hour before the delivery appointment and the delivery guy says "I'll be out to install your water line in 30 minutes". I say " you have the fridge too right". His reply "We couldn't find it". Long story short was that they found it but would not be delivering it that day. Calls to the local BB store managers did no good. They were polite, but you could tell they had no interest in doing anything to get me my fridge that day. A complaint will be going out to corporate, but I suspect they could care less. This is not my first bad experience with BB delivery. I guess fool me twice shame on me.

I tried to place my order for a TV stand universal. The service for stands was fine and knowledgeable but when we tried to process the order I was told to wait 10 days to have Citibank clear my authorization while I had Citibank on the phone with my card clear for billing. They continually got the numbers wrong and I had to go directly to Best Buy where the order was processed in 2 minutes first time. I spent at least an hour with silly people from Best Buy PartStore. They claimed no supervised was available to help and could not process this order and was unauthorized to process it. Very frustrating company to deal with.

I purchased the warranty 2 months ago. I read all the contract for the terms and conditions and found there is nothing specific about replacing the battery adaptor. When I purchased the plan they told me it would cover everything. The charger is part of the computer and they don't want to replace it. I am canceling my coverage and switching to Apple care.

Placed an order for a refrigerator 2 weeks ago. Was given delivery date of June 20th. Just received a message stating it will be delivered in 3 week even though my order was placed weeks ago and given a confirmed delivery date.

Purchased a new Samsung tablet on Jan 2013 for my 6 year old son. Best Buy sales consultant talked me in to getting the warranty that covers everything drops, liquid, etc. I was told if there was any issues to take the tablet back to any Best Buy and it would be replaced no questions asked!!! When I brought the tablet there they said they needed to send it back to be repaired. I explained to them that I wasn't told that when I purchased their extended warranty!! They kept saying sorry "that's our policy". So I gave in and let them send it out to get fixed. The tablet just arrived and when I opened the box there was just a tablet with no packaging to keep it from getting damaged from being shipped back to me!! Are you kidding me!! Long story short, don't ever purchase any extended warranty from Best Buy unless you get the coverage in writing!!

I bought Dre beats Dec. 2014 for my son. The sales person pitched a great extended 2 yr warranty deal, He says if you're getting for a teen it would be a good idea because they tend to leave the headphones on the floor next to the bed and if they get and step on it and they break, or if they pull the cord and it shorts out, if the sound is distorted, what ever the case I will be able to go into any Best Buy around the world, provide my phone number (without receipt) and will be able to exchange for a new pair, hassle free and the mfg warranty does not cover these things!! This is not the case!! It hasn't been a year and the I brought them to Best Buy due to the foam on ear phone coming apart from head set therefore distorting the sound on one side.

Their service and return policies SUCK! Understaffed in any store I've shopped at. Have bought computers, dvd players, tvs, vacuums, and more... none seem to last more than 6 mos! Brand names I've purchased in past and have lasted much longer. Have to wonder if they don't/get sell "sub par," branded products. When I buy name brand products, I've bought before and liked, I typically don't buy their "insurance." They offer a 15-day return policy. Ridiculous! STAND BY YOUR FAULTY PRODUCTS! I'd rather pay more elsewhere (and will!) for same products with good guarantee!

Purchased Dishwasher, Stove, Fridge, Micro a substantial amount of money. It has taken over a month to get this transaction to completion. The amount of time and effort on the consumer’s part was horrific. Hours on the phone and most of it was on hold waiting for the store to answer. We had to take every transaction and follow through or it was not done. To the extent we had to call your contracting company to get things done. A real lack of Customer Service or the existence of due diligence. There was no effort what so ever demonstrated by the Manager, ** in the appliance department at the Beavercreek store.

I recently purchased 3 appliances from Best Buy - dishwasher, stove and refrigerator with the hopes of adding range hood, washer and dryer. At time of delivery, the two man delivery team could not get the refrigerator up the stairs. They did not offer to take off doors, which is often done. They recommended a 4 man team deliver over the next few days. Of course no one called to confirm. I called Best Buy who informed me they were unable to help. Then received call from Geek Squad that they could deliver but later called back said unable to deliver.

Do Not shop in the Westminster Store. Do Not trust their Geek Squad. I was unable to accompany my grandmother to the store when her 18 month old HP All in One computer stopped working. In the span of an afternoon the sales team and Geek Squad looked at her computer and convinced her it was dead and way too expensive to fix. They charged her for programs and virus protection she already had and convinced her to buy an ASUS brand and told her HP is going down hill so it was a better buy. They also charged her to transfer her data for an additional $60. I talked to her after all of this was done, and told her and my aunt to make sure and get her old unit back when they picked up the new one.

I was sucker punched at Best Buy. In their ad they have DVD's priced low. This ad started on Sunday. I am suckered into the store the very next day and these DVD's are not to be found. Sold out? Perhaps the few left over were put into the higher priced videos, who knows. To me this is fraudulent. The idea of course is to sucker you in and then if they are out of the item you will buy something else at a higher price. So a store will order a minimum with the idea that they will run out sometime during the sale.

We purchased a new Samsung gas range last Memorial Day. Installation was supposed to be free, yet somehow it came to be an additional $139 in "my area." I was not happy, but since all the other companies charge similar fees, I had no choice. Then somehow they said that I'll have to pay another $60 for inspection or whatever again.. Not happy again but I said I'll pay. I made an appointment for delivery and installation of the gas range through the website and the gas range arrived a few days after. I had to take time off work to make sure I'm home when they install it. The delivery guys said they can't install it because they were no installers with them and said I have to reschedule the delivery.

If you're over age 40, BEST BUY DOES NOT WANT YOUR BUSINESS! Asked 4 sales people for help, all of them said "I don't work in that department."

We purchased a gas range from Best Buy and were given a 6/5/15 delivery date and told they would call/email with timeframe. Instead of giving a timeframe the email said it was rescheduled to 6/9/15 with no timeframe or reason! WHY? Is it a failure to check inventory or what? We did not even request install, just delivery! Very disappointing, and something that will not be forgotten the next time I need a new appliance. The whole reason I bought this model at BB is because they said they could have it delivered today where others were the 12th or later! I feel like they lied just to gain my business! I am anxious to see when it actually gets delivered!

I purchased an iSmartAlarm system with the iCamera KEEP on 5/31/2015. Put the system in and everything went well except one sensor reported a low battery. I took the battery out and put it back in thinking it was not connecting well. The system reported that the sensor was not functional. I went back to Best Buy to ask for a fix. They said I could buy another battery because they were not in the business of giving things away and that I could bring the system back and get a credit because they did not have the total understanding of the system. I went to Walmart, bought the battery and everything is fine now. How stupid is it that ** told me to return a $400 purchase to save him a $5 battery. I will never buy anything from Best Buy again because they are too stupid to understand who the customer is.

I purchased a Samsung Refrigerator and it was delivered on 4/17/15 and by 05/18/15, the refrigerator's brain went out. I called Best Buy and immediately I was sent to Samsung. The refrigerator lasted 31 days and because I did not purchased the "additional" insurance, Best Buy refused to give me a new refrigerator. Today is June 2, 2015 and I am still without a refrigerator. CUSTOMER BE AWARE!

Went into my local Best Buy to purchase Amazon fire sticks and I was told they no longer are able to sell to me because they suspect that I'm a reseller. Yet all my friends go in and purchase as much as they like. Will never go back and closed my Best Buy credit account. I believe I'm being discriminated against since one of the associates at this location is someone that don't really like me and has the power to not let me buy from there.

I went to Best Buy on May 20th, 2015 to purchase a brand new Samsung Note 4 phone. They told me I had 14 days to decide if I wanted it or not. If not I could bring it back. They told me I should buy the Best Buy insurance to cover any accidental damage, so I did. I paid cash right there. It was 159.99 for the entire 2 year contract... Ok so I'm at work on the 30th, 10 days later swipe across my phone to unlock it, then swipe down to see my notifications. A white line went right down the middle of my phone. I was so surprised, didn't know what was going on. I shut it down and restarted it, did the same thing, took the battery out, still was there when I put it back in.

My Beats by Dr. Dre started to act up on the sound so I took them back to Best Buy thinking I could exchange my headphone. No hassle or worries since I purchased the 2-year protection on the item and it has not been a year yet. Well Best Buy lies to you just to get you to buy the protection plan. I couldn't exchange my item, they told me the policy had changed since Apple bought out Dre Beats. That is not my problem. I purchase the plan under the impression I can go in and get a new item. Not the case. Best Buy used some bs Apple bought the company. As a customer I don't care, I purchased the plan before the buy out so why wouldn't Best Buy make good on the protection plan I purchased. Best Buy gave me the bs run around. Only options I had was to leave my head phones with Geek Squad for 2-4 weeks so some idiot in the back can fix them. But they were eager to have me buy more expensive head phones.

Recently ordered an item online. Next to the product it stated free next day delivery, I had the next day off and waiting at home all day and it did not show up. When I contacted customer service I was told that this item is only a next day delivery if you live in a certain area. Nowhere on the website next to the product or the checkout it stated anything like this! Now I'm being told it could be 2-3 more days (where I will not be home to sign for it). I will now have to drive approx hour and a half long round trip to pick up the item myself. Please when ordering online be careful what "service" you actually will receive. Not happy.

They could not solve the problem that the phone was not as described, and they did nothing to recompense me for the inconvenience and frustration of the multiple calls, trip to the store and delay in having a phone to use because of having to return it, not to mention that I now have to get it shipped out. They described the product wrong on their website, don't bother checking whether it actually has a card slot or not, and then refuse to take responsibility. Not impressed with Best Buy.

I put in an application at the Flowood, MS Best Buy. I called and was told I would be set up with an interview by a manager named **. He said he would call the next day. He didn't. I waited three days and called him back. My cousin had literally just hung up the phone from talking with him and they picked up my line and told me he was gone for the day. There was no way. I am angry. It was very unprofessional!!!!

If you want a computer product shipped within the week of purchase, this is not the right store!!!

I ordered a Samsung Galaxy S5 online from the store (the phone was unlocked). I had trouble looking for the "Emergency alerts" option on the phone, but I could not locate that at all. I did a research online and I found out that it falls down under messages / settings / Emergency alerts. That could not be located on my phone at all even though I tried to search it. I contacted Galaxy support and they could not resolve the issue and said that something is wrong with the phone and I need to contact the source of where the phone was made.

Bought my Samsung Galaxy 4 last April at Best Buy. The sales person talked me into Geek Squad insurance told me it was better than Sprint. I was told if there was any problem just bring it in. If it can't be fixed they give me loaner till they can send me new one with no deductible. That was why I switched because Sprint had a deductible. So I took my phone in yesterday because the charger port no longer works and they tell me I have to email them to get a refurbished phone. Well I ended up having to call and they said I would have to pay 149 for a refurbished phone. Not happy. Found out you can go online buy a refurbished phone for same price. It's guaranteed and you don't have to pay a monthly charge. Phone insurance what a joke! Shame on Geek Squad.

I've been trying to purchase Sony Xperia T2 unlocked cell phone through the Best Buy Website and I have found the same cell phone on different website $40 cheaper. I also realized that the Price Match Guarantee which has a pop-up says "call 1-888-BESTBUY and provide the qualifying website to the customer service agent OR go to store and one of our employee will assist you." I have directly called the customer service. The agent that I spoke with told me that they can't do the price match over the phone and suggest me to go to store and they can do the price match at the store. Then I said "it says on the website that I can call customer service and do the price match with customer service agent over the phone." She said she can not do that.

I purchased a Samsung Galaxy S5 Mini Unlocked phone online, and it states that there is a 1 year warranty on labor and parts... By the Middle to the end of April, that phone swipe feature to receive calls was unresponsive. Brought that phone to Best Buy office twice.. They could not fix, they tried... Recommended that I call Samsung. I did, they referred me back to Best Buy because they are unable to fix phone as it is an international phone...

I purchased a 32" TV at Best Buy online and figured it would be a safe purchase considering that I had purchased it from such a "reliable" store and that I had also purchased their Geek Squad protection program. The TV arrived about a week later and it arrived broken. I didn't worry because I knew Best Buy would stand behind their products and all services provided. However, the store manager ** informed me that not only he was not going to take it back, but that I had to deal with UPS myself. Basically, I was out of a TV, out of cash and out of luck with Best Buy and their Geek Squad Program which was as useless as trash. Never again buying from Best Buy and will move my business to Costco who do have a very "reliable" return policy and customer service. Best Buy has lost a customer for life.

Warranty on Samsung Smart 50 inch Tv that went out in 7 months. Unsatisfactory with the service at Best Buy after taking a 1,017 TV plus a 219$ extra warranty on set at the Oxford Alabama store. After taking TV to the store for repair or replace, after taking the TV out of the box to look at it, the store manager said I would have to take my TV back home and contact the Geek Squad and have to wait a week before they could fix or say to take back to store for replacement. Now I am stuck without a TV for a week. And if the repair man can not fix set I will have to drive back to store to get it replaced. With the Geek Squad at the store looks like they could have made a decision whether to fix or replace. Not happy with the service.

I went to Best Buy looking for a new tablet or light laptop. They had a Microsoft person there who showed us their Surface tablet and also the competing ones (we didn't want Apple). He was very helpful and knowledgeable about the competition too. I bought a Note 3, and am writing this note because I went back a week later to buy an extra power cord and the same person was there and was able to handle my new questions - that's why I'm writing this and giving the stars. Thanks!

I ordered a laptop online from Best Buy as a birthday gift. The delivery process was a nightmare! I had to spend 2.5 hours on the phone with UPS and Best Buy going back and forth from customer service to get a different answer with each call. No one knew the real policy but there are MAJOR restrictions on getting a delivery without a signature and what you can do to remedy this. It took six calls to Best Buy alone to come up with a solution.

Best Buy will promise you the world and deliver less than a cup of dirt. We spent 4000 on a TV. They promised to deliver and set up the new TV and remove the old one. They delivered the new TV did not attach to the wall. Then they refused to remove the old TV. We were told that if it was bigger than 27inch, they could not remove without a 4 man team. So now I have a half connected over priced TV and an old TV sitting in my basement. When we called to complain, left on hold for 2 hours. Drove to the store and we're told "can't help you. We can reschedule for next week". So I guess in a week two more illegal immigrants that don't speak English will come in a another Enterprise rental truck to refuse removal and we can start this nightmare over again. BEWARE!!!!!! THE LOW PRICE IS NOT WORTH THE AGGREGATION :(

We bought refrigerator and they delivered on 2nd May. When they do set up they drop it to my new floor, made it big damage, and when we file claim nobody take care of! Very unprofessional! I need them to fix me my floor!

Best Buy stopped sending me paper bills by mail without informing me. They signed me up for paperless billing without my consent and as a result I was late paying them! I have never been late on any of my credit cards, car payments etc. They will not allow anyone else to pay on my bill, they require picture ID to pay a bill! Home Depot, Sears, Target or other places don't require picture ID to pay a bill. They are a joke as a store and I will never purchase anything from them ever again!

When you buy a cell phone contract with these CRIMINALS they also sell you a $12.99 per month product service plan that they tell you will provide you with immediate replacement for your phone if you experience any problems. This is a complete LIE!!!! The real truth is that your faulty phone has to be shipped to them at your inconvenience for testing to determine if you caused the damaged to the phone. This process will take 7-10 days... maybe more depending on where you live due to shipping distance. You are also required to give them your credit card # for this service given the event that they decide that you caused the damage to your phone and you will then be charged upwards of $100 for the "apparent" damage!

I was talked into buying the protection plan for my Samsung cell phone. Not only was the plan misrepresented to me, but it was impossible to actually use. Twice I attempted to send in a broken phone, and the replacement phone never arrived. It was a worthless service and I will never shop at best buy again.

I buy my GPS at the Best Buy. Less than six months and the GPS already broken. I pay $153 and I have to dump at the trash because Best Buy doesn't want to exchange and then they told me that I have to call Garmin to exchange. Such a drama and then they're going to lose a customer because I'm not ever come back again. All the guys for Best Buy say the same thing. When that becomes to the money right away they want the money but responsibility 0000000000.

Purchased Samsung Galaxy s3 with a 2 yr protection plan, total cost $595.68. I recently contacted Best Buy on 28th Street, Kentwood, MI. I was advised they no longer carry Metro PCS phones so they cannot comply with the protection plan. I was offered a $400 in store credit which would fulfill the protection plan. I was told to purchase something else in store. To now replace my Samsung Galaxy s3 will cost $600. I have reported Best Buy to Attorney General - consumer protection.

I bought a VHS to DVD converter to record old taped family footage and PVR shows to my PC. I wasn't able to install it since the product code on the CD wasn't authenticating the software. Went to return it (which is approved according to their return policy). The girl who served me was a little rude stating that since it has software with it; she can't return it because of "Piracy Laws".

I just wasted 45 minutes of my day trying to resolve an issue on a $2.10 order for a movie I ordered through the Best Buy website!!! Placed an order like I always do, wanted to use my Rewards Certificate since it was going to expire soon, and about 5 minutes after my order was placed THEY CANCELLED MY ORDER!!!!!!!!! No call. Just an email telling me they did.....

When I bought two air conditioners from Best Buy & paid $114+/A/C, I was promised that the A/Cs would be installed this coming Friday morning. I got a call back today from the third party installation company. They said they could only install on Friday afternoon - but I already had plans for that afternoon (an out of town relative is coming to visit me Friday afternoon, which is why I specifically required Friday a.m. installation). The only reason I bought the A/Cs from Best Buy was (a) I had two gift cards that they gave me to attempt to placate me due to the huge screw-ups associated with my January 2015 purchase/installation of a flat screen TV and (b) the fact that they were willing to guarantee Friday a.m. installation.

I bought my laptop and Security software CD from Best Buy and I was not told that it will expire at certain time. As I was unable to install it, I called the Geek Squad who is responsible for the Subscription Software team. She said, she can not do anything except transferring to sales department and the sales department also could not help me with the situation. The name only is Best Buy, but the experience is the WORST BUY. The Best Buy does not care anything about the customers. Good Bye Best Buy.

Since I was remodeling my house I kept my brand new appliances, $4000 in total, in the plastic they all arrived with. One month later, once the remodeling was complete, I unwrapped them all to find the fridge had stains on the door. I called the store and was basically told that 15 days had already passed and I hadn't spent yet MORE MONEY to purchase an additional protection plan so Best Buy would do nothing about it. The appliances representative who I spoke with over the phone was so incredibly rude to me that I am convince to NEVER purchase ANYTHING from Best Buy again!

I received a letter to renew my washer and dryer protection plan. The letter arrived two days later than the expiration date. I contacted them to renew it and they would not work with me because we were past the expiration. I explained that I just got it the mail and they said that it was not their concern and they could not do anything about post office delays. That is fine, but you should still try to work with your customers. We are talking about a couple of days past expiration, not a couple of months. The only reason I wanted to renew the protection is because the washer ended up being lemon to begin with. I have had nothing but problems with BB and the washer ever since I bought it. When it breaks down, I will not be buying a new one from Best Buy.

Customer Service said they couldn't price beat Memory Express, because the company displays the quantities on the website. Memory Express is a local store with stores across Canada and provide rain checks. I was also unable to cancel my online order, even though I made it only a few hours earlier. I will now have to wait 'til the product gets shipped to me and then I will have to return it. The reason I ordered the product in the first place was on the assumption I could match it or cancel the order (need order number to price match the product online). I will never order from Best Buy online again.

I paid my bill off in March 2015. I received a statement from them in April for something purchased online. I did not make this purchase. I called the phone number listed on the bill and threatened the police if I didn't see a refund immediately!!! After speaking all kinds of foreign people they gave me confirmation number for a full refund. I then called best buy. They stated that the bill was due in 2 days and I gave them the confirmation number and they said that it would be handled. (Not to worry).

It was the most appalling service I have ever experienced. My delivery date was scheduled on Saturday morning from 10-12. I also received texts about the delivery mentioning that it is between 10 am-12 pm. I did not receive anything that day. I called twice to ask and they kept on telling me that they are running late. Finally, I called at 4:00 PM Saturday to check again when they told me that they won't deliver it and gave me no reasons. Then, they put the warehouse on the line and I talked to a lady named ** who promised me that everything will be delivered together (washer, dryer, refrigerator and accessories) so that the installation can take place in the hours of 9-12 PM.

I went to store 180 in Frisco Texas, worst customer service.There were 9 customer service walking the floor and none could not help me. I asked to speak to assistant manager **. He came and said it is Best Buy policy to help white people, before they help black people. I asked if that was a written policy, cause I got here first? And he said those are instructions he got from his manager. First time I have experience racism.

Be advised... their protection plan is a piece of garbage. Refurbished phones do not work and they are of no help. It's disgusting to think of all the money wasted on these plans! I will never fall for this kind of a scam again and they should be stopped. Doesn't sound like I'm the only one who feels this way!!

I receiving numerous offers/incentives leading me to open a Best Buy account with a $2,500 appliance purchase in 12/14. I paid off account within a couple months. After MANY frustrating/inconsistent communications with BB, less than 1/2 the rewards are posted. How many others have had similar experiences?

Purchasing a tablet for my 89 year old father. Purchased online for in-store pickup - states right on order, ready in 45 minutes. As we don't have an 'active' e-mail account for my dad, we used his e-mail address, and I called to confirm order and payment processed since no access to e-mail account. Money paid and went to store - shopped at another location, waiting for their 'system' to update the order to the local store. 2 1/2 hours later I cancelled the order. Was told nothing they could do. How about creating some type of escalation service? The main number has validation of purchase and of money being authorized from bank, but local store has no way of seeing that? They have money and the Tablet and I walked out with nothing. I won't shop there again. They apparently are not concerned with their customers or their sales.

We purchased a new refrigerator in March 2015 from the Cincinnati Eastgate Best Buy Store for delivery on 3/17. Best Buy uses a contract delivery service that damaged our hardwood floor by not covering the area with a board as recommended by the appliance manufacturer. I didn't notice the damage until they left and called immediately. A month of delays and avoidance followed. The delivery company says they did nothing wrong because I signed the delivery papers and Best Buy said it's not their problem. When I pursued it further with a second Best Buy manager in the store, he said he "had other channels" wanted to resolve it, and would get back to me his next day in on Tuesday.

Purchased a cell phone online with Best Buy on 4/21/15. The product was a BLU Dash Jr 4.0 K Cell Phone (Unlocked). My intention was to take it to Jamaica this July and give it to a friend as a gift. The provider for that area is Digicell, which of course is not available in the US. I'm unable to test the phone for that region at this time. With this being said, I'm not sure if the phone will work properly or not. Best Buy's return policy for cell phones is only 14 days. I can understand this, especially if the phone is to be used domestically. My complaint is that I called their 800 number. The representative was rude and arrogant regarding my questions. I called the local store and the Store Manager wouldn't even take the time to speak with me. This will be the last time I purchase anything from this retail store.

I was sold an extended warranty for a new purchase of a LG French Door Refrigerator for about $250.00. I was told that if I didn't use the extended warranty, that I would receive a credit at the end of the term. This credit would give me the opportunity to use the money to purchase other items from Best Buy. Kinda like bonus points on their rewards program. I contacted Best Buy and was told by their representative that after I purchased this plan that it has changed and that it was written in the plan that I purchased, that they had the right to change the plan any time before the plan was executed. What a rip off. I will never buy another extended warranty from Best Buy Again. I advise anyone whom might consider buying an extended warranty from Best Buy to be aware.

I drove over an hour to get help on my computer and they said they'll have to send it in and it'll cost $35 to look at it but they thought the motherboard could be out. The computer is less than a year and a half old. I bought a cheap computer from Walmart 15 years ago and it still works fine. Spend over two grand on this one and it quits working a year and a half later. Call me crazy but the quality isn't there. I will not be buying anything else from Best Buy ever again.

Appliance Delivery Cedar Rapids, Iowa - I purchased the appliances at the store two weeks ago and was given today as a delivery date. I specifically told the sales person the phone number they had on file for me was an old number and gave my new number for them to call. Yesterday no one called to confirm delivery. I called the 1888 number and was told they had both numbers and would deliver one from 11-1 and the other 11:30-1:30 (I purchased the one about 30 minutes after the first). So, I emptied the food into coolers with no ice expecting they'd show up at the latest 1PM. I called again at 1PM since they had not shown up only to have that person change the number from the old to new. I called the store at 1:30 PM because the delivery had not been made. They tell me the delivery had been changed to be 12:30-2PM. Here it is 2:12 and I have not received a call yet to confirm. Who's going to pay for all the food spoiling because I have no ice?

Absolutely terrible! I placed an order for a Sony Playstation 4 last of us bundle as well as an iPad Air 2. I paid for the express shipping before the cut-off time which is 5:30 pm CT. Of course the company finds a way to not have my items delivered to me on time and they leave you in the dark. The customer's service could care less, because it is not happening to them. It took me about 4 hours to even set up my Best Buy account and link my credit card to the account in which during the time they did nothing but bounce me back and forth from one clueless CSR to the next. I would highly suggest using Amazon. DO NOT use this company for anything unless you enjoy headaches and being angry!

I wanted a new t.v. and knew what I wanted. The salesman was very helpful and polite. I paid a very good price. The delivery was very fast and they took my old t.v. away. Nice experience all around. I will recommend this store to my friends. The store was located in SkyView mall in Flushing, NY 88.

All we ordered was a fridge and it has been a nightmare trying to get it. The salespeople in the store have been great. The problem is dispatch, the third party Best Buy has contracted with to do deliveries for them. Our first fridge we ordered did not fit. The measurements online did not account for the extra space the doors needed to open, so we had to return it. We got the right fridge and scheduled a new delivery. So at this point, a minor inconvenience, but no big deal.

I purchased a waterproof camera in December 2014. I didn't used it until the end of March when I went on a trip. I used the camera in the water and when I came out, it didn't want to turn on. Then when it finally turn on, the buttons didn't work, no zoom, no flash. I couldn't even see the pictures I was taking. I got back to the US and went to Best Buy and first thing they ask is if you purchased the very expensive warranty they sell which I didn't. The very rude employees didn't offer any help. Ask to speak with the very rude manager ** and she come out with an attitude like she was too good to help. I explained that I knew it had been 4 months but I never used the camera until I went on my trip. She said, "No refunds, no one exchanges," since I didn't purchased warranty. She said, "Service on the camera is all can give you and you have no other choice than mine."

Best Buy refuses to take responsibility for the damage caused during the delivery of a refrigerator on 11/4/14. They claim that the delivery company (which we have contacted numerous times) is responsible, not Best Buy itself. This is ridiculous since Best Buy arranges for the delivery. Over the past 5 plus months since, countless phone calls and emails to Best Buy, their insurance company, their main delivery subcontractor and the local delivery company have still not resulted in any resolution to this problem. This is a company that does not believe in customer service but in passing the buck and stone-walling. The claim number for our case is **.

Worst customer service in the country USA. Spent hours on hold for customer service toll free no... If you have problems skip the toll free no and call corp. office. Ask for Hubert Joly the C.E.O. 612-291-1000... Or his complaint catcher **. Don't waste your cell minutes on hold to get nowhere. Mr. Joly... I bet he is not taking care of his customer care complaints. LOL.

I ordered a 1o' fridge 6401385 yesterday and Best Buy said they would help load. Today they said they didn't like my car and wouldn't load. It is a convertible and fit in the back seat. I didn't bring help and am a female as I thought they would help. Repeatedly because I am female I believe they tried to extort a $70 delivery fee. I have loaded items bigger than this in my car and they wouldn't try. I had a wrist brace and I believe they wanted to have me injure myself trying which I did. I asked for a manager that never came. I called repeatedly and spent 3 hrs on hold as they don't answer the phone! I spoke with an assistant manager who never apologized and talked over me and wouldn't allow me to speak and wondered why I would be upset and said there was nothing they do for injuries and had no problems with the service! HORRIBLE store and service! I want my money back! The product wasn't packed right and the shelves damaged the side so it arrived damaged.

I took my 17" MacBook Pro to BestBuy in Fort Collins (College Ave) to see if they could install a new BlueTooth card which I had recently purchased online. The guy at the desk said sure, no problem. $50 and 1 hour and they could not guarantee work because it was my part. That seemed reasonable to me and I agreed. Two hours later they gave me my MBP back along with the old part. When I tested the system it seemed as though the new BlueTooth card was behaving exactly as my old card had been.

So I've purchased a 60-inch television a while back and have been making payments on it. A couple days ago, I looked on my Best Buy account statement to find that what I previously owed (around 300 dollars) had turned into 900 dollars!!! Along with this, my minimum payment went up from 25 to 31 dollars. I haven't made any late payments or anything like that, so I thought this must be a mistake.... I mean that's crazy for me to buy practically twice the price of the television. My response was to email the customer service and they told me this happened because it had been over a certain time limit. I thus responded back saying... "So you think that because I haven't paid by a certain time period (even though I've always paid on time) that I should have to pay twice the amount of the TV?????!!! I think not!"

I had been a long term customer of Best Buy. I have bought televisions, computers, iPads, and other items from them. The last purchase I made was a cell phone. After buying the cell phone on a Best Buy account, I decided to purchase an extended warranty at the salesman's request. He asked if I would like to put the warranty on my Best Buy credit card to be billed 10 dollars a month. I said OK. Later I decided to pay off the account and accidentally forgot about the 10 dollar a month warranty. 45 days later I got a bill for the 10 dollar payment with a late fee.

I purchased Geek Squad service to have my computer I purchased at Best Buy installed. The technician, **, was a no show, but logged with his boss that I was unresponsive. I have been emailing someone in scheduling named ** all day to find out what happened. ** sent me an email that ** was not picking up his cell or answering his email. I called customer service and they cannot schedule another appointment at my convenience AND they want me to waste another 4 hours waiting for a possible no show. They say I cannot return the merchandise or the Geek Squad service. I have filed a complaint with the company.

After waiting 2 weeks for delivery of a washer, they gave me two different delivery times - one on the phone, the other on email. I called them to verify the time and I took off from work and was at my home at the time I was told. Turns out they came earlier and at a totally different time. I now have to either wait another week or two, or get it myself. I chose to just return it and buy it at Sears.

I purchased a printer online from Best Buy. It arrived in an unmarked, non-manufacturer specific box completed unlabeled. The box was too big and it was not properly packaged and therefore was damaged with broken pieces at the bottom of the box. I have photos! I spent hours upon hours trying to get customer service to help me with no satisfactory resolution and given a run around for days. Almost a full week. I have yet to receive a refund. Horrible, horrible customer service. Incredibly angry and dissatisfied customer!

Trying to exchange a brand new in box less than a week old headset and spend double but was told no because I didn't have the paper receipt. The set was in the BB bag with the sealed box.

Last time I had the displeasure of having to deal with the Computer department in Best Buy. I was either ignored by mostly everyone or being patronized by some 'specialist' who apparently thought belittling my input and value as customer mattered as to consolidating a sale. Needless to say, I was told I was 'wrong' to look for a basic laptop, and confronted with a rant about the superiority of an overpriced laptop which did not fit my needs. Since when did showing off your 'techie' skills qualify you to deal with sales? I have yet to understand why 90% of the specialists at Best Buy are employed. Literally, out of their department, not their problem. Aside from the condescending attitude, the ineptitude and unwillingness to help was the most memorable and completely dissatisfying attributes of my very last visit to Best Buy.

The manager at Best Buy sold me on their phone protection plan for my daughter. Everything was covered, water damage, drops, broken screens, faulty anything, you name it. It's expensive too. Same price of the phone but apparently it's good for multiple claims. No questions. Just a straight swap. So I stupidly bought it. Wrong. Nothing is covered. They wanted an additional $115 to fix her screen. Plus shipping. I can get the screen fixed locally for $100 what do I pay $15 a month for 3 years for? This is an absolute scam. The list of exclusion are so long. Nothing is included.

Same scenario. A few days later I received statement 8,000 Best Buy via Citibank. Help. No statements or approval of these charges. Called BB to see who, what and when. Gave my elite BB number which I hadn't registered and they hung up.

After years of avoiding Best Buy because of prior poor service, tried them out again and another complete failure. Ordered item I needed the next day online and order was canceled. They couldn't tell me why it was canceled and refused to honor the sale price from the prior day. Went to Micro Center and purchased the item for same price it had been on sale for. Complete waste of my time. Never Again.

I purchase a Galaxy S5 from Best Buy in Waterford CT. The sale associate told me if I want the Geek Squad warranty. It cost only $200 and has no deductibles. No limit how many time you can change the phone. As long as you don't lose the phone. 3 day ago I call for phone replacement. The customer service told me that I have to pay $179 to have my phone replaced. I'm very upset I will never buy anything else from Best Buy. Is the worst store ever.

Paid for the full Smart Protection for Smartphones plan. Phone was dropped, then accidentally backed over by a vehicle. Started to file a claim and was told that there would be an additional $250 (plus sales tax) charge (above and beyond the deductible) because it was run over. I've read through the voluminous document that is provided with the plan and can't find anything that says anything about that.

I have been shopping at the Oswego, IL Best Buy since the store opened. I am a Loyal Platinum customer. I have bought all of my 7 flat screen TVs as well as my home theatre and all electronics exclusively at Best Buy. I am writing to you about a recent incident at this particular store. I placed an order for a 42 inch Visio Smart TV. I was told the order would arrive on 4/2/15. I went to the store at 6:15 pm on the 2nd. The associate at the store informed me that the truck had not shown up and that it should have arrived at 3pm. She then informed me that even if it showed up I could not get the TV that night. After informing her that I needed something now she said that if I wanted someone could help me find another TV.

Ordered a Dishwasher last week - Was to be delivered this past Tuesday. I took the day off work. They called and claimed the Truck crashed and they could not deliver it. They rescheduled for Today between 4 and 8pm. They never showed again nor did they call. HORRIBLE!!!

I took my laptop to best buy on Fordham and was told it would be ready in two days which it was not I was told. I needed a new hard drive and system services for a year. I never required a router for my laptop but after being with their company and I was not able to use my wifi, i should not have to do this back and forth because they messed up my computer and wiped things off the computer. It was a very bad situation, waste of money and of no use. They are very stupid and not able to take responsibility for their items. They're broke.

I would first like to say that the young man at the store on Memorial in OKC that assisted us with the purchase of our TV was knowledgeable and helpful. We found the price not to the lowest, but fair. We purchased the TV and paid for delivery, installation and removal of our old TV. They asked many questions to make sure that they would have everything they need.

I have had 2 terrible experiences with these guys in 1 year! The first: I purchased a Laptop just after their ridiculous 15 day return period, it went down. They would not tack it back as a return nor give me store credit to purchase another upgraded product. The Geek Squad could not figure out the why of the problem so they had to wipe it and reboot it. 2 weeks later BAM... it blows again... same response from best Buy. I am stuck with a Lemon!

I purchased a Vizio 32" Smart TV for $239.00. They didn't have in stock, but the more expensive one, they had. "I stuck to my guns" and had them ship it from another location. Week later it came. But instead of a 32" Smart TV, it was just a regular TV. I tried calling Best buy, but after 15 minutes of that listening to crappy music I hung up. I brought the TV to BB in Baldwin, New York. They told me it a mistake and you could have a floor model for a reduce cost. After I saw the set, and no remote control just the used TV, I got 99% of my money back. I will never trust them again. That’s Best Buy in Baldwin, New York.

We went on 3/29 to Best Buy #1784 to buy a laptop. After reviewing the options with the sales lady (**), we agreed to buy a laptop physically label with a $329 price. When we got home, the laptop was not the same one we wanted, it was a different one. On 3/30, went back to replace the laptop and the display was still there showing a $329 price, but the sales guy realized that it was a mistake and did not wanted to honor the price, the Asst Mgr ** could either, so we waited for the GM and he offered only a discount. I was expecting for them to honor the displayed price and make the adjustment to their mistake later.

I've always bought the Geek Squad Protection Plan with ADH from my local (Johnstown, Pa) BB store and haven't been let down yet. Multiple high end gaming computers with full higher end accessories, tablets, home and auto a/v components, etc. And they've always replaced items I've taken in (rough estimate of 25ish times) without any issues. I'm either really lucky or my local store has great employees. Then again people usually don't go through the trouble of writing review on here unless they're p.o.`d and feel their cries have fallen on deaf ears.

Purchased an insignia 32" TV on January 3, 2015. On March 26th, turned on TV heard a loud pop and sound is no longer working. Best Buy will not refund my money because they only have a 15 day return period. They sent it out to be repaired. I no longer want a damaged TV!

I had a Best Buy Credit Card Account I closed in January 2015 and switched my monthly Geek Squad Protection Plans for cell phones to different credit card account. Due to differences in Best Buy Billing dates and charges to credit card they charged me an additional $35.00 late fee. When I called to complain about charges billed to a closed credit card, the credit card (Citibank) stated the charges were late due to a $9.99 payment that was not paid on their billing schedule. This billing schedule is opposite of the charges submitted to my credit card and paid by the new credit card. They continued to charge these late fees and only agreed with removing the last late fee of $35.00 with interest, but stated I still owed them $30.97 on a closed credit card they still added charges to.

I purchased a Sony tv xbr55x850b on March 9, 2015 from mountain view store. Was told will price match if price went down within 30 days - I had 3 witnesses. Now they refuse to give me $300- spoke to ** store manager. Please assist with refund. Thank you very high sales pitch guy.

I keep getting an error on my Samsung Galaxy S4 cell phone. I have the Geek Squad coverage. I contacted them and they sent me a refurbished phone that I transferred all of my data to only to have that phone have the same issue. I contacted Geek Squad again, and they sent me another refurbished phone. Still the same thing happened. I even went and got a new SIM card. I returned that phone and they sent me another one. Yet again after spending two days transferring all of my apps and data and shipping the old phone back this second phone does the same thing.

I purchased a $25 Best Buy coupon from Groupon. I lost it for three months so of course it expired. My husband called Best Buy customer service to ask the Groupon be reinstated along with my earned rewards. They absolutely would NOT do it. We had been customers of theirs for TWENTY PLUS YEARS. We have spent tens of thousands of dollars with them over those years and they didn't want to reinstate a measly $25 Groupon? Unbelievable. I have closed my account with them and will NEVER EVER do business with them again. My parents had a similar problem returning a video game. They had the receipt and it was within the return time frame. They were given a store credit which they used and then closed their account. I wouldn't deal with them if I were you.

My family went to Best Buy in Rochester, Minnesota to exchange a suddenly unusable computer that we had purchased roughly two weeks prior. We hoped they would exchange it, given that it is new and has no physical damage. After a 30 minute wait, a Geek Squad professional concurred with our assessment -- there was no physical damage to the computer; it was simply defective and therefore Best Buy would replace it upon confirmation by the manager.

I have been a true customer of BB for many years. I have only ever purchased my electronics, tv, computers, even kitchenware from them. I never had an issue until now. I bought a tablet for a mission trip in Africa. Yes I took it out of the box, charged it up but never used it - literally. Needless to say I came home and decided I would love to exchange it for a bigger one that would be more suitable. I was told I was out of a 14 day window and since I unboxed it, there is nothing they can do. Hello I was in Africa! This is absolutely disappointing! I will never buy anything from them again.

I purchased a HDMI cable online with Best Buy. They never sent an invoice to my email. The item was delivered but still no invoice, just a shipping tag came with the item. I returned the item directly to a Best Buy store only to be told that I would have to send the item back to their 3rd party supplier. They refused to refund my money at their store. No more Best Buy for me.

This company is not for customers. They lie from the store to 888-best-buy. I am disgusted by Best Buy. Long story short, customer service is clueless. They transfer you around to more clueless idiots. Nobody knows nothing, and they will find a way to screw you out of the price match guarantee. I spent $1000 on two tvs online... Worst mistake ever. Will never shop here again! PEOPLE LISTEN, the negative reviews are true. I only wish I did more research beforehand. Stick to your Wal-Mart's and Targets.

Purchased a 50 in Insignia TV from Best Buy. It's been 2 years and it goes out. I call them. They say that the warranty expired last month. I'm upset because I didn't even realize that it was expiring because I never got a warranty renewal. After digging a little deeper I find out they sent the renewal to the wrong address. They cut me no slack even though it wasn't my fault. I spent a lot on that TV. I'm furious!

I purchased a tablet for my 14 year old daughter to use for school. She gets the unit as a Christmas gift and in three weeks it fizzles out. The unit was not damaged other than it did not work and was returned in the original box with the sales receipt. In this instance they replaced the unit based on the defect, we were given a new sales bill on that date. Approximately 4 weeks later the unit does the exact same thing. There is obviously an issue with the unit. Upon returning it we were told no return or store credit as we had gone over the "12" day return policy. I was never told anything about a 12 day return policy.

Best Buy credit card are ** with fee, every time you make a payment you get charged. Screw Best Buy. Worst place to buy something.

Today I received an alert notice stating that Geek Squad took it upon themselves to renew my protection plan. I had just paid of my $600 balance in full and then had money removed from my account without my authorization. I called Best Buy the first time and the little Chinese rep took my info, heard her typing and then nothing, the line went blank. Called back asked to speak with a Geek Squad manager and was put on hold for fifteen mins with no response, which means they already knew they were in the darn wrong but I guess they felt they didn't owe me an explanation or an apology. Called a third time to pay the darn balance off since I needed the protection plan my spouse stated because the plan had expired. WAIT, I never even saw an expiration date to alert me.

Don't trust Best Buy rewards. They never sent me my $50.00 reward which I earned by paying the total in the first month. When I went to buy something and use my rewards assuming it is on my account, I was told there is nothing there. I called customer service and I was told the reward expired!!! How??? I never received an email, a certificate on the mail or any other notification. The manager at Best Buy Rewards, 3.22.15 at 8 pm eastern time, was very irresponsible. When I am told him I never received any rewards, he told me, "It is customer's responsibility to go check if they have any points." Such a nonsense and horrible response to customers' issues. Done with Best (worse) Buy!

So, I'll start by my washer not being delivered because they had the wrong phone number. I requested that my washer would be delivered anytime after 2 pm on 03/21/2015. I arranged to have someone there so they could deliver the washer. The delivery team arrived at 8 am. No one was at the residence so the machine didn't get delivered. I didn't receive a call the day before or on the delivery date. Why, because sales put in the wrong phone number. So I had to schedule for another date. This will make me miss work all because of the lady put in the wrong phone number. She didn't confirm to me any of my info that was put into the computer. This is all total inconvenient. Very disappointed and angry. This will extend not having a washer another 3 days.

I wish I could put zero stars. I have spent so much money with this store buying TV, Xbox, 8 cell phones and geek squad protection plans. It has always been great. But now customer service in the store is so bad. No one can do anything. I talk to geek squad in the store, or call them on the phone they all pass the buck. I get lip service and no follow through. I get to hear about policies and never once do I hear about how they can help the customer. I called the corp office and same crap. "This is our policy," it's their policy to piss off the customer and not take care of them. I have been trying to warranty a phone for over a year I was so fed up I bought a new one and still can't get it warranty. I'll be taking all my business to Costco or somewhere else...

Let me start off with saying I haven't been a fan of Best Buy in years. Their prices are too high and their return policy is the worst. Good luck getting your money back on anything! Store credit is the best you will get even if you have your receipt. The incident that happened today just further deepened my dislike for this place. I show up WITH receipt to return an item and got stuck with store credit which just forces me to go back and use it there. I had also returned a brand new, never opened PS4 game without a receipt. This game runs $45 + tax (PS4 The Last of Us), but because I couldn't remember how much I paid for the game, the guy attempted to refund me $21.39 for it instead of looking up the cost of the game.

I purchased a laptop online from Best Buy after that's what I was told to do from an in store employee since the laptop I wanted was sold out in surrounding stores. I got online and it showed the product was available, and I actually paid $15 for shipping two day which was guaranteed. Later on the day that I purchased I received an email saying the item was out of stock and backordered and they *possibly* might get it next month. I called to cancel my order and was told I could not cancel since the payment was pending. So now I have to wait until the item ships and then go take it back when/if it ever comes!! And in the mean time I am out hundreds of bucks for an item I don't have and now can't purchase elsewhere.

I was charged for anti virus program in Feb. I never got the activation. When I called about charges and said I never got service they still pro rated and kept part instead of full credit on charge. The store put on charge without letting me know. I don't have receipt just the charge on my charge card bill.

Usually bought my TV's at the Brick as they offer an extended warranty that if not used they refund the amount you paid in the form of a store credit. Went into the Future Shop in Mississauga Ontario at Dundas and Dixie Rd. to price check as we were heading to the Brick. Spoke to a salesman there named ** and he told us that they now offered the same thing, if we don't use the extended warranty we get a refund for the amount we paid. This was good enough for us and we purchased 2, 46 inch Sony TV's. My mistake for believing that it was all in the warranty pamphlet he gave us and I didn't check to verify it. 4 years later when I went into the store to arrange for my refund they told me that the Future Shop has never offered this. When I complained to the manager ** , he said that I would have to deal with the salesman directly. Of course the salesman denied telling us that.

I placed an order online on 3/13/15. The site allowed me to order and have the TV delivered to the store for pickup. Checking my status over the last couple of days, it appeared as if the order was in progress and shipped on its way to the store. I received 2 email confirmations of this. This morning I received an email indicating that the item was no longer available for shipment to the store. When I called and I asked the rep what was the issue, he indicated the item was on back order. I asked why would I be able to order if it was not available. $552 were taken from my bank account without any delay. He indicated that the online system wasn't in sync with what was really available. My only 2 options, wait until they get it in stock or cancel.

I am travelling abroad and after issues with Sprint. I walked straight over to Best Buy after my heinous call with Sprint customer care and opted to get a new AT&T phone via best buy mobile. The representative was nice and we had a good rapport (she was a nice 18 or 19 year old who was very chatty with me). When it came down to buying the phone, she recommended Geek Squad protection and told me that it was significantly better than AT&T because they could deny your claim. She said that Geek Squad is a little cheaper and they cover you for EVERYTHING. I have had an unfortunate case of stolen phones in several years, so I specifically asked about lost or stolen phones. I was told I would be completely covered and it's why the Geek Squad plan is better than AT&T (cracked screens, water damage, battery issues, lost or stolen phone...you name it, the works).

I placed an order online with an expected delivery date eight days out. When I received the email confirmation the email gave me a date for ten days out. By the time the package would arrive, I will be out of the country and unable to return the item. I canceled the order upon receiving the email and the next day received an email that the item has shipped. I spoke with customer service three times each time was told there was nothing that they could do. Needless to say I will never order from Best Buy again.

For 2 months I tried to place an order for a computer and I paid for around 1449 dollars. The last time Best Buy tried to charge me 5500 for the same items by charging my account 3 time for the 1449. My bank sent a fraud alert to my email address notifying me. I then contacted Best Buy but nobody could find out why, they just wanted to try to order it again and again. Then I get an email from Best Buy about my shopping cart and to order it again, so I tried and guess what, the same damn thing happened.

I purchased a laptop on 2/7/15 and could not get on the Internet for more than a few minutes before it disconnected. It also had problems off and on with the cap lock working opposite and when typing the first letter of a word it would be delete by the second letter of the word. I took it back on 3/6/15 and was informed that they only exchange/return before 15 days. During that time I was changing the modem in the house. I thought that was the problem. I was informed that they would fix the problem "complementary this time". They had to send it to the service center so it's gone for a few weeks. They also informed me that they send it to the manufacturer three separate times for repairs before they will exchange. Why would anyone buy something there if they knew about the return policy? Why if purchased online the exchange policy is different?

I purchasing a big screen TV on 2-23-2015. The TV was delivered to my house on 2-28-2015. I found it was too big to fit my living room, so I decided to return it. Went to the store were I purchased the TV today (3-12-2015). They refused returning. I was told by the manager that the date is counted from the purchased date, not from the delivered date. Haha. I am so upset about this. It does not make sense for me. Since they have 15 days returning policy, I have never thought that it will be a problem to return it since I only have the TV for 12 day. What can I do for this? Do I have to hire a lawyer to sue Best Buy for such a small issue?

When I bought my $900 dishwasher at Best Buy, they asked me if I wanted to pay $140 to have it installed. I agreed, and made an appointment to have it delivered and installed. They called for both and said the time frame would be between 12:30 pm and 4:30 pm on a Thursday. I made the arrangements to take off of work for the afternoon. While I was arriving at work at 9:00 am, I received a phone call saying they were from Best Buy and some appointments had been cancelled so could they come by at 9:30 am instead of the afternoon. I said "sure", and made sure that my husband stayed there for them. When they arrived, they asked where the dishwasher was. Apparently, these were the installers, not the delivery people, and apparently the delivery people and installers do not communicate, nor were they clear about which person had called me until they arrived at the house. So, they left. The dishwasher arrived promptly at 12:30 pm.

I purchased this Vizio TV from futureshop.com on Oct 22, 2014. It is less than 5 months old. The TV does not work and Vizio says the warranty does not cover the TV. They assert that it was damage when delivered. To be honest, I have not idea. All I know is that I have this huge Vizio TV that does not work and will probably need to replaced. I feel like I am stuck between two companies and each is blaming the other.

I was looking up a new computer, next I know Best Buy is flooding my e-mail with junk. I never signed up for anything, asked for anything, never gave my e-mail. So how did Best Buy get my e-mail address. HOW DESPERATE IS A COMPANY THAT HACKS FOR AN E-MAIL ADDRESS TO SEND ADVERTISEMENTS. If all you did is google for information. I looked at AMAZON, HHGREGG etc. No other company flooded my E-MAIL. TOO AGGRESSIVE AND NEEDY BEST BUY.

When my daughter's cell phone was damaged, we didn't worry because we had the protection plan that we had been told was as easy as coming back to Best Buy for the exchange of damaged phone when we purchased the plan. Now, after 2 months of calling, being told to update my billing information which I have done 3 times with the same valid card, there is still no one that can help me. I would not recommend the cell phone protection. I will go back to Verizon protection that is straight-forward and easy to deal with. We have bought our last 7 phones from Best Buy, and have sent many friends there, but because of this experience I am unlikely to buy anymore phones through them.

We bought a smart TV from Best Buy on Black Friday. Since our purchase we have yet to enjoy our TV. From right out of the box it wasn't working. We bought the added store warranty. Long story short Best Buy would not exchange for the same TV because... you guessed it... it was no longer on sale. But they had comparable TVs for... you guessed again... more money out of pocket. So those flashy Black Friday or holiday sale shoppers beware. If something is wrong with the product no straight exchange once it's no longer on sale. You'll be paying full price anyway. Thanks Best Buy. We all know eating $100 would have absolutely broke your 10 billion $ company.

First, I am disabled and am home bound. I recently needed to purchase a new TV and was advised online by a Best Buy agent to purchase a "smart" TV because I specifically wanted to order Netflix. I did all the necessary filtering and listed under "smart" TV's was the Samsung TV I purchased. I went back and forth with the agent regarding this TV before I made the purchase and it turns out it is not a "smart" TV. Why was it listed under that category? Why didn't the agent know that Netflix couldn't be watched on this model? I am very angry and if I could contact someone who could actually do something I, obviously, would. Their customer "service" is an oxymoron.

WORST STORE EVER (APPLE VALLEY, CA)! First of all, I spend $15,000-$20,000 a year at this store. On 2/28/2015 at about 5:30pm I went to this store and was wanting to buy 2 Amazon Fire TV's, like I have many times in the past. And this last time, there is a very big security guy that comes up to me and is very rude and says "you can only buy one per household" and I said "why, I have never had this problem before". He walks back to me and just says "one per household" and turns his back to me and walks away. This was very infuriating! For one, I AM THE CUSTOMER! There are many ways he could have told me nicely and tried to be cordial about their new policy, granted, this is the ONLY store to have this policy. The store manager also said that I can order more than one fire tv and pick them up on Tuesday, but how is this ANY different from just letting me buy 2 this night when I wanted to?

Don't shop there, terrible customer service. I need to cancel warranty as I'm on disability and can't afford it. They said I can't cancel!

I bought a very expensive cordless vacuum cleaner in December, and when it started losing its charge too quickly after less than two months of use, tried to return it for a refund. The customer service clerk informed me that Best Buy return policy is only 15 days and that all they could offer me is an exchange or store credit. Except the exchange wasn't possible because the product was discontinued since I bought it. I asked to speak to the manager, who refused to issue a refund, AND refused to let me speak to her manager. She said I should go home and call customer service. I insisted that she call customer service right there in the store and put them on speaker.

I love Best Buy's shipping options, particularly their options of picking up packages in store. The pickup is at the front of the store, packages right at the counter. You just pick up and go. In and out in 5-10 minutes. They even have designated parking for pickup customers at our store. Go Best Buy.

I bought a Sharp 70" 1.5 years ago with the geek squad protection plan. When the TV broke, everything went wrong. It took over one month of phone calls, waiting for parts, scheduling repairs, calling to follow up, and at the end they simply give you the "sorry" run around. It is the worst customer experience a customer can ever have. Each employee tells you something different. After they make promises to me that I will get a TV of the same price (I was in the store in person when they offered me a new 70" 3D TV), they came back and said "No, sorry. Your replacement value is $500 less than your original TV because of depreciation. Your protection plan is complete, and you will have to pay more out of pocket to buy a new protection plan that covers the replacement TV." This is AFTER the employees told me I can replace it with the amount of credit I bought the TV for.

A year ago I bought a Mac laptop and warranty for 4 years! When I was asking questions about warranty, they said everything is covered even physical damage, so I paid another 400$. Yesterday, went to the store, I had some software issue, they told me to pay another 200+$, apparently the 400$ that I paid don't cover anything but keyboard. :(

I am a student living in Bloomington IN. I buy electronics from Best Buy often, such as headphones, laptop, game console etc and sometimes they don't work out for me, so I do return items. Now, I purchased an open box iPad air 2 for 550 including tax, screen protector and an iPad smart case, and purchased a logitech keyboard case for around 95 after tax. However, after days of using it, my iPad just froze on me a few times, and I never dropped it or caused any physical damage to it. It is clean.

I have recently, 2/16/15, purchased a docking station from your company's website marketplace. The order was taken and money was removed from my credit card on the 16th. Now, 10 days later, I still have not received the order. On the 24th I called Best Buy and was told there was nothing they could do, even though they were the ones who removed the money from my account and gave it to the marketplace seller. I thought you could not charge a card until the item shipped. Is this not breaking the law?

While my laptop screen was replaced by Geek Squad a while back for they broke the screen somehow. I had nothing but trouble with my laptop since I bought the device. This device was brought back by another customer before I bought the device. I called and complained about how I had to have it fixed so many times. I was told that if I took it to the store they replace it with a new laptop - same thing no charge just give my phone number. I said, "So I'll get new Laptop," they said yes. She said she could mail one to me but I told her the other one being fixed. She said, "Do want pick it up at the store?" I said, "Ya I go now." She said, "Just give phone number." I said I thinking about buying a desktop. They told me wait till I got the new laptop then "do exchange before give you more money for it or same amount and you can buy desktop of your choice."

I bought a suite of kitchen appliances from Best Buy on Dec. 3. The dishwasher was installed incorrectly on Dec. 23 causing flooding and over $6000 worth of damage plus the cancellation of all of our holiday plans. Best Buy has done nothing to make it right -- all I get is their passing the buck to installers. No direct call from their insurance company. No follow-up call from their corporate office, as promised let alone advocacy on my behalf. I've had to make over 70 contacts with various insurance companies, etc. without resolution. The remodeling work is still not done and were out thousands of dollars, plus lots of time and duress. The only thing they've been conscientious about is making sure their bill gets paid! With this lack of accountability and customer support, I wouldn't recommend them to anyone.

Best Buy in Cary, NC does not stand behind their products. Shop elsewhere if you want to return something that is defective. They couldn't care less!!!

I purchased a range at Best Buy on 2/13/15. The delivery date was 2/23/15. I received an email stating that they will deliver it between 7am-7pm. I never received the delivery on that date. I contacted customer service and I was told that delivery suppose to be on 2/25/15. I did not receive any information of the change of date. First of all the customer have to sit and wait the entire day for a delivery that may or may not happen. Also to be a so called reputable company, their customer service lacks in communication and commitment to their product. I was placed on hold for over 30 minutes to even speak with someone in the store. I asked for a supervisor and I was not that there is no supervisor at that location. It makes me question whether or not I want to continue shopping at Best Buy.

My niece and nephew received tablets for Christmas, purchased from Best Buy. We went back to find the cases. They used their Christmas money for the cases and spent close to $100. We thought it was too much and tried to return the cases 5 minutes later. They did not want to accept the return from teenagers. So I showed my ID and they did not want to use my ID because it was not a driver's license. The receipt clearly states valid ID, it does NOT state drivers license. The employee was rude to me telling me to read a sign and I told him to read the receipt.

I stopped shopping at Best Buy years ago due to what I felt was poor customer service. I once again tried in 2015 and purchased a TV, sound bar and Roku. I ended up exchanging the sound bar and the Roku because neither one worked. Additionally, I ended up making a second trip because Best Buy would not exchange the product unless I had with me a valid ID. I simply wanted an even exchange and see no reason that I should present a valid ID in addition to my receipt! I was greeted with a very defensive manager who made no apology for my return, and told me that I was taking issue with the product Best Buy sells and NOT Best Buy. Well I beg to differ. Best Buy products AND customer service is inferior! If anyone cares to contact me, my customer service pin is **.

I completed their survey under: Visit bestbuycares.com, as recommended by Lewis at their Johnstown, Pa Store on Jan 21, 2015, hell on wheels experience. I almost immediately got hit with telephone calls for loans, college, insurances, daily and evenings for almost two weeks. The worst were the emails, which came across my Mac PC as spam, not to mention the sex related offers from Russia, Mexico, which continues to this date. I average at least fifteen sex related daily. I initially sent an Email on their site in Jan, sent another today, as no response from the first.

I spent over 500 on a phone that did not work. They gave me hard time and a run around in less than two hours after I bought it. They want to send my phone off before I got another one - really. I will never spend another dime in this place. If you sell something brand new, stand by your crappy product. If you want to buy something electronic, DO NOT buy anything from them.

I bought five appliances and 55 inch LED TV with accessories with extended service plan for appliance and TV from Future Shop Trinity Mall, Brampton, Ontario location (store code 051) in Jun 2010. The store manager (Name: ASSAD) at the day of purchase offered a deal to buy extended service plan for appliance and TV that if I not used extended service plan (4 Years), I will entitled for store credit after expiry of plan (Jun 2014). He wrote on Future Shop invoice (bill) for store credit if not used ext. service plan.

On November 27, 2014, I purchased a Dell Inspiron Desktop from Best Buy online. It was listed as a new computer. I received the computer within a week. I was happy with it until I recently found out that the computer was assembled in February of 2013. To me, that's not a "new" computer. If I purchase a 2015 car and the engine is unused 2013 model, I have been ripped off. It should be the same way with the computer. A product sits on the shelf or in a warehouse for 2 years is not new just because it hasn't been used. I found this out when looking at the system configuration recently.

Prior to placing the order, I spoke with a BB Rep to assured me due to renovations, that if any issues arose with this order, (even after the 15 days) we can do a simple exchange. The product is defective and I want an exchange and am not allowed to get one. The supervisor of Geed squad said they will repair it. It is brand new, just opened yesterday, so I want a replacement. He then stated I have to take it to a store and that the store might not take back the defective item either because we had it longer than 15 days? I feel I was deliberately deceived.

On February 13, 2015 I purchased two cell phones from Best Buy in West Mifflin PA: One cell phone is an LG G3, the other is a Samsung Galaxy S5. Both devices are on an easy pay (family plan) through Sprint. Best Buy offers a 14 day return policy stating that if for any reason you are not 100% satisfied with the device they will exchange or take back the device. The LG G3 phone has terrible signal strength where I live and in the surrounding areas. The Galaxy S5 has strong signal nearly everywhere including areas where the LG has weak or no signal. Needless to say I don't want a $600 phone that I can't use.

I purchased two laptop computers from Best Buy for my children's 16th birthday. They had not even had them open for two weeks when it was noticed that the cord had some exposed wires and it was cracked. I call Best Buy and Toshiba on a conference call. Neither company would replace the power cord. I contacted corporate for Best Buy and was told there was nothing they could do. I will never purchase any thing from Best Buy again. They DO NOT STAND BEHIND THEIR PRODUCTS!!!!

I purchased a fridge for $2,559.58 on 5/23/2014. The salesman was very nice and helped me with my transaction. He also offer me to get financing from Best Buy at zero interest and promised a $150 gift in on my card for going with their financing. We complete the transaction and I walked out with a card (my understanding was that was my temporary card and I would receive a permanent card in the mail). I did receive a card and I discarded my first card since now I had a card with my name on it.

I purchased a new Samsung dryer to match my washer. It took a week to deliver! I had to take time off of work for delivery. It did not work. After many angry calls to the store and corp., I am floored they did not offer any discount or resolution other purchase a more expensive new dryer or return or service. I had to take time off for pick up. Service on a new dryer? There is no such thing as customer satisfaction for Best Buy customers.

Two failed deliveries--once because day of delivery, after arranging time and taking off work, the item was not available. Then they attempted to deliver outside agreed upon time range, and lied about phone calls, time, etc. Shocking, terrible. Won't buy from Best Buy again after buying from them for years.

On Feb. 3, 2015 at 12:26 pm, I purchased an Insignia 50 model (2878482 NS-50D550NA) TV for $374.49 from the BEST BUY store # 206 in Omaha, NE. There was two TVs sitting upward in the aisle near the front of the store on a large cart. After we completed the transaction the store salesman picked up one of the TVs on the cart started walking toward the front store entrance. He told me to show my receipt to the front door clerk and to drive to the front entrance for loading the TV. I pulled up to the front entrance and two best buy associates loaded the TV into my SUV.

Best Buy uses a third party vendor, The Retail Equation "TRE", to track your item returns. This is done at the customer returns counter when the associate asks you for your ID - your driver's license. The problem is, the store's return policy is 14 days - so, if you purchase an item within the store's return policy and return timeline - which is defective or the sales person sells you the wrong item, they still track your return via your driver's license. Best Buy can cause a "warning" or reject you from making ANY returns for 90 days. In my opinion, that is deceptive trade practices, and discriminating. You, as a consumer, have no control over defects or non-conforming goods. It is embarrassing and impacts the consumer's credibility and reputation.

I purchased 2 51-inch Samsung 3D Smart televisions in February 2013. I called to arrange service on one of them today, 2/14/15 and was told the warranties expired 2/1/15. I never received notification or had the opportunity to purchase extended warranties, which I would've purchased. I spoke with a supervisor who said, "The system grayed out my opportunity to get extended warranties on 2/2/15." He also said the software sent an email to me 45 days earlier but it was sent to my old email address which I updated in 2014 when I had the other TV serviced. They will not make any exceptions. It's clear they don't care about customer service or retaining customers. I will never purchase anything else from Best Buy and will share my experience with my friends and family.