Best Buy Reviews

When I went to Best Buy today, the first service representative I spoke to assured me that I would get a $470 store credit back. He gave me an "exchange service form" and I picked out another Dell. When I went back to customer service, I stood around for 40 minutes while the staff tried to figure out how to credit me. I ended up getting a $269 in store credit because they said my computer had lost its value in the 13 months that I had it, and the current value of the computer was only $269? I thought they were nuts! I have never had a warranty that didn't give me the full paid price for an item (especially after paying $150 for the warranty!).

I refused the store credit and just told them to give me my computer back. I could personally have it fixed for less money than I lost on the thing! They said it was junked and I had no options other than accepting the $269. When I refused again to accept the store credit, they told me if I left their store without accepting the credit, I would not be able to get anything back for my computer. Now I can't afford to even buy another Dell. Such a ** ripoff!

The smarmy acting clerk in return told us that they couldn't take it back because it was over 30 days, that it didn't matter that they didn't have a display model, it didn't matter that it was unopened and they were still stocking it, it didn't matter that it was a gift that we'd just opened. He also initially refused to let us speak with a manager and told us he was the only one in charge. Eventually, he got one of the store managers (not the main manager) and he just said "no".

I'm frankly disgusted by their customer service and complete lack of concern. We would have accepted a store credit, too. I was disgusted by the clerk who smirked at us and said that we had already said we had opened it, even though I reminded him that we had purchased two chairs and we had opened the other one and told him to look at the receipt. They were completely unconcerned. Now, we're stuck with a crappy chair that no one wants. We went to an office supply store and purchased another one there anyway. They clearly told us their return policy and had display models for us to try. I don't know why I'm surprised by Best Buy. My husband can't stand the store. It's definitely the last purchase anyone in our entire family will make there and we'll do our best to educate others about their policies.

Just recently, I noticed a 14.99 charge from my bank account taken out. Further investigation revealed that they have been charging me 14.99 for the last 10 months ($150!). I called Best Buy to get a refund. They told me they have to send the case to a committee. And they told me it will take two months for me to get a refund if they can determine I am worthy of a refund! It does not seem right for them to be stealing money from account on a phone I don't even own, and then pay me back 2 months later if I am lucky! Do not buy their phone insurance. You will not be able to use it anyway. What a scam! Beware of Best Buy. The customer service is horrible to say the best.

She called me and I was close so I drove to the store. I went in and asked for the store manager. When he came over, I just asked for the District Manager's name and number. He stated that he will NOT give that to me. He then asked what it was about so I pointedly asked him about providing my wife no help and asking why he would not talk to her about the warranty and service. I also asked about the missing branding info and such on the back of the unit. He stated that the conversation was over and asked me to leave the store. I asked him to repeat what he said because I was shocked at how rude he was. I repeated that he needed to give me his manager's name and a way to contact them to file a complaint. Instead he said "No" and called on his microphone telling someone else in the store to call the Sheriff's Department and I said "WHAT" and he turned to me and said "You assaulted me!". Of course I did not.

I realized that he was not going to help me, so I turned to get my son from the Apple display and leave (he was about 10 feet from me). Another gentleman tried to stop me as did the store manager. I walked around them, stating I was getting my 9 years old son. Neither of them said a word. I left the store. I called my wife, she said "told you" and I drove home and typed this up. I have a broken product and was thrown out of the store when trying to get service that I paid for and have a receipt for!

I'm shocked and appalled that Best Buy managers would ever consider throwing out customers seeking service under warranty. He prevented me from getting customer service and threatened me by trying to have his employees throw me out AND keep me from my son.

I went in on the 22nd of August to buy two HP TouchPads for me and my wife and I was shocked to find out the price was down from almost 500 to only $99. But the girl said the store was out of them and that I needed to order them, "they will be delivered on the 27th" she said. So I said it was fine. But what if best buy runs out of them because of the very low price? She told me not to worry because the warehouse had thousands of them and that she already reserved two for me.

I went into the store to pick them up today. The manager said they ran out of them! I go, "how, when you reserved two for me?". She said she does not know why but that they never guaranteed delivery. Then she said they only have the 32MB now but she never offered to give me two of those instead. She never offered me anything except my money back. I got very upset and told them I will take them to court and left the store. I believe this is very bad customer service. The least they should do is offer me a free upgrade to the 32MB or offer me different TouchPads because they screwed up my chances of buying them at that low price from other stores when they were available at the time.

I will never go to Best Buy again. I also forgot to mention that the manager admitted they had 2500 of them in the warehouse the day I made the order! So where did mine go?

I rescheduled to be told that I needed a three-to-four vent hose and to reschedule when I have purchased it. I asked the installer if I could ask for him because he seemed to be the only competent person that I had spoken with.

I rescheduled the appointment and asked for installer. Instead, they sent someone named Pablo who came out, installed the washer/dryer partially on carpet and partially on wood floor. I asked him if that would cause them to vibrate. He assured me they would and asked me who told me they would. He was lazy and didn't want to do the job correctly. He took my door down without my consent. I realize the space was very tight, but I would rather he not install it than to do it incorrectly.

I phoned Best Buy and asked them to send someone out because the washer/dryer was making a huge amount of noise. They said they had sent someone out three times and would not send anyone out again.

I called again to allow Stephanie to listen to the noise. It created a very loud vibration. Stephanie attempted to transfer me to repair. I told her the washer/dryer was not broken, but was not installed properly.

I have an appointment with repair on 9/16, the only time I'm available. In the meantime, I have scheduled an appointment with an outside plumber to install it correctly.

Needless to say, I won't be purchasing anything from Best Buy again. I think I can get a better deal on DVDs from Walmart.

When I went to the store ask for price reduction, they said no, it is only for customers who bought on or after August 7. It is exactly the same TV. I can't return and re-buy it because it crossed 30 days. Now for the same TV, they have free Samsung tablet.

It is ridiculous. Never ever recommend anybody to buy from Best Buy. Neither I will buy from Best Buy.

Well, the first person I talked to never heard of it. I went to customer service and the young lady heard about it. I looked at the printers to see which one I wanted, because I would make my purchase the next day. They had three types of the Kodak printers in stock, no worries.

I came back the next day with my HP printer and the salesgirl said the Kodak 5210 was not being sold in that store but only in the Manhattan store. So I waited a couple of days and decided to get a Kodak printer they had in stock. My son went to the same store again no one heard of the sale and no one, not even customer service, could find a circular.

Why is it that it is their sale and no one knows about it?

I went to the two Best Buys in the Victoria BC area. And in both cases, the sales representatives agreed that they had no laptop or voice recognition software product that worked as advertised.

Best Buy advertisements show or state that you can buy a laptop that will record a professor’s voice in a lecture hall while you sleep. The best voice recognition product on the market is Dragon Naturally Speaking 11.5 (sold at Best Buy) and it must be trained to the speaker’s voice and used in a quiet room. As the program takes in all sound, it must have an analog voice to compare its database to. It is not possible to pick one voice out in a lecture hall with background noise. This supposed laptop and software is not available and therefore is false advertising.

On the day the technician arrived, he stated that the TV had a crack on the inside screen and it was un-repairable. The reason why the spec had increased was due to the heat of the TV as we watched it. Now, the matter became worse and we are no longer able to view the TV that we paid over $450.00 for. Please help.

I immediately sensed that something was wrong with the computer in the very first week after purchase, and called Best Buy to complain, to no avail. I made several subsequent complaints in the next few weeks, and asked them to take it back or exchange it, as they had said they would. I ultimately made four to five calls and two store visits to Best Buy. But they weaseled out of the warranty, offering me only two options: 1) bring it in for repair and pay $60/hr, or 2) return it to Dell.

Over the past several months, my computer has gotten progressively worse: it freezes several times a day and the task manager will not even work. The only way out of the freeze is to turn off the computer via the power button and hopefully, when it comes on again, my documents can be retrieved. Yesterday, it would not turn on at all! Additionally, the screen goes blank intermittently and there are 30-40 bizarre glitches that occur during use each day.

I phoned Dell, and have done so repeatedly since that time, and the "tech support" (located in India or elsewhere) are obviously trained to systematically rebut whatever you say. They try to insist that it is a software issue and say that the only remedy is to purchase a software warranty! They even go as far as tell me that I stated it was just a "mouse problem," when I never even implied! In a 45-minute conversation just now, I got absolutely nowhere. They said that they would have to instruct me to do a test (which we already did on the last call), which, of course, will show that the computer is working fine--as they know it will.

This experience has caused me to do some online research about both Best Buy and Dell and the complaints are overwhelming. Dell even has a class action suit pending. I intend to find out about this, and would suggest that readers here do, too.

So I drove one hour to the nearest Best Buy in Rapid City SD and told them my story. They said that because they didn't stock Sprint phones, they had to order my phone and it would take a week. I returned a week later and when I got there, they said sorry but that they can't give me a new phone because it's not covered for water damage. I then called San Diego then they called Rapid City and the story changed again. The only option I had was to hand them my phone so that they could send it in for repairs up to 30 days.

Now, I'm finding out from many others that it's up to 90 days. I was lied to and I never received anything stating these terms. I was only handed a black tie folded flyer with no information on it. My phone went bad less than 30 days from purchase and Best Buy refuses to honor their promise when I purchased their product.

I got a call on Tuesday that it will be delivered from 7am- 7pm. On Tuesday, I took a day off from work but no one showed up. At 5:30pm, I called the store and I was told that the TV was not delivered from the warehouse because they did not have it. They had set-up a Saturday delivery without even asking me as I work on Saturdays.

Again, on Thursday, I got a call saying to expect delivery between 7am-7pm. I call the store back and was told that they would call me Friday to give me a smaller time frame. On Friday, I got a call that the delivery would be between 8am-10am. On Saturday at 8:05am, the delivery guy said that he does not remove or install TV, that the Geek Squad would be coming from 8am-8pm Saturday. The day was spent talking to people who could not explain why my delivery man did not connect my TV.

I told them Time Warner was coming on Monday and I could not lose any more work days. I was then told that Tuesday was the earliest they could come out to install the TV. This is completely unacceptable. I have lost work time because of the mistake on Best Buy's part and they have not done anything to correct this other than work with their schedule.

I will be returning the TV and will demand refund for delivery. I will share this horrible experience on all social media. I cannot believe they are in business.

Why you have lost my business:

First, my son applied for a Best Buy credit card online. The card had not arrived. But when we called the store (twice, to double check), they said they could look up his card number and he could make his purchases at that time. This was a lie. He wasted multiple hours and $20 of gas. I also called the store manager, left a message but he never called me back. The card never arrived. And the trip for which I needed a car stereo is tomorrow. We have been checking the mail, since it said it would be one or two weeks. And it has been three weeks. We called. They said the card had just now been mailed out.

So, I needed to buy the stereo myself. I called the store to make sure it was in stock and they had time to install it today. I went online and found the correct item and installation. I called to make sure the order would be available to be installed right away. The person told me to place the order over the phone with him, and it would be available immediately. My son once again wasted multiple hours and $20 in gas to drive to the Melbourne, FL store, only to be told that the order was 'processing' and would not be available for up to 72 hours. That delay was never mentioned to me before I placed the order.

I called your 800 number. I was connected to a remarkably rude woman. She told me there was nothing that could be done by anyone and I was stuck. She said if I did not want to be irritated with her, I would need to call someone else. I cancelled the order. I then called the store. My son was still waiting there to see if there was a way to work through the issue and complete the purchase and installation today. The person told me that if I were in the store, it would be no problem. But since I was not there, it was impossible. I expressed my frustration and conveyed that this was not the first, nor second, nor even tenth time something had been screwed up by Best Buy. The person said she was sorry but nothing could be done. I asked if she would prefer to try to work something out or if she would prefer for your company to lose my business entirely. She did not choose the first option.

You have lost my business, utterly and permanently. I am beyond angry. And I will be most happy to find every single customer alert board and blog, and post about my experiences with your excrescence of a company.

Today is 8/19/2011 and I have been informed by Best Buy that all their shipments have come in and my phone is not there. Their solution is to have me call back on 8/22 to see if it is there. I pay a monthly insurance fee in case something happens to my phone it can be fixed. When I purchased the policy with the phone, I was initially told that the phone would be replaced the same day or I would have an equivalent loner phone (no cost) while mine is repaired. Every time we go there, they tell us they have changed their policy and of course, there is nothing the consumer can do.

Best Buy has been cheating and lying to its customers for a long time. This store has refused service to other consumers due to the fact they didn't like the consumer complaining to other consumers. They are very unprofessional and I don't believe they should be able to operate a store while lying and stealing from their consumers.

I'm charged a monthly services fee of $9.99. The warranty states that I will receive a republish/new depending on what is in stock. I took my phone in on Wednesday, August 10th because I was having trouble with the scroll button and the phone overheating. I was told that they had a phone in stock and it will take two to three days for it to arrive. On the third day, I went to Best Buy to pick up my phone but it was not in and I was told that it was still in the order status. I went back two days later and it was still in order status. When I asked for them to check the status, I was told that they were unable to check it, however, they will send an email asking them to expedite my order. The supervisor said that he will give me a call later on that day.

By the next day, I still have not received a call. I called to check the status and I was told that there still was no update on my phone. I asked to speak with the manager and I said that their policy states that if they do not have a phone in stock, I was entitled to a new phone. The manager said that they could not do that. After requesting a new phone, the store manager said that my phone will be within two days. So far, I still have no phone.

Best Buy with draw the fee from my account every month and they cannot honor their own agreement. I have called their corporate office and I was told that they understand I can't live without my phone and that there is nothing they can do to assist me.

I use my phone to conduct business on a daily basis. I had to waste gas coming back and forth. Overall, this has been very stressful to me and the fact that they seem not to care is making it worst. I had to use a loaner phone where my contact was not visible.

The next week, the plan was that, I would receive my iMac, Boxee Box, TV, surround sound, receiver, TV stand (and ordered Pro Connect to set up just my surround sound) and other items I ordered for delivery. So when the PRO Connect guy showed up the following week, he only had my iMac and Boxee box and had no idea about the other items, so it wasn't a big deal at the time. I would contact futureshop after he leaves. The guy had no idea whatsoever on how to set up a Boxee Box and even admitted that he had no training on how to set up this product at all. So after he was done fiddling around with the Boxee Box and failing to connect to my wireless network or to a wired connection with the Boxee Box, he apologized and said he would refund me $200 for two hours of work, that I did, and then he left.

I was very excited to use my new iMac, but couldn't change any of the system settings because it required a password. I called customer service at the Halifax branch and the person who I was talking with, had no idea on how to change the system password, luckily there's a friend called, "Google" and again I had to do it myself. Even on the Pro Connect install guide, I specifically wrote down what I wanted the system password to be, so I had to reinstall the iMac and enter the system password myself. After this, I decided to call about my home theatre package, well buddy at home theatre, had no idea where my package was and I was put on hold for twenty minutes. After the twenty minutes was up, he said it was supposed to be delivered today with my iMac and Boxee box. He had to contact the sales representative, who sold me my Home Theatre package, which took another ten minutes and told me to come the next day to get my refund on the hours on the Pro Connect and talk with him about my home theatre.

The last thing I want to do is go on my days off to Futureshop and deal with this; I just get back from a six month deployment to Afghanistan. After that I decided to test out my Seagate 3TB Network Storage external hard drives. Now when buying these drives, I asked the sales representative, who worked in Computers for eight years, if the network can pick up all three drives. He assured me that it would work, but it didn't. All three devices have the same device name and the network will only recognize.

So the next day, me and my buddy went back to futureshop to get the refund for the hours for the Pro Connect, the two 3TB Seagate external hard drives and to see where my home theatre package was. When I went to the customer service and told him about the external hard drives and how that networks only pick up one device, he looked at me like I had three heads. So I told him that I would be returning these hard drives and would be replacing them with the 2TB Seagate external hard drives. He had no problem and he said that he would refund my money for the hard drives and the Pro Connect.

I decided to go see the sales representative who sold me the home theatre system. First off, he had admitted that he forgot to charge me for the TV Stand, that he picked out and still charged me for the setup of the surround sound after all this! He apologized and said that he would talk with the manager and see what discounts they would give me for this whole mix up. He left and then, me and my buddy were walking around for a little over an hour and a half. So I went to the customer service desk and asked what was going on. They had no idea because the sales representative, instead of going to the manager to talk about the discounts, went to make sales! The girl had no idea what I was doing there. When I turned around to go find the sales representative, he came running over and was talking to one of the managers. After twenty minutes at the cash, I got my new hard drives, my refunds, located my home theatre and my TV stand and got a nice voucher for my troubles.

But in the end, the service I got was disgusting. I will never be shopping at Futureshop again, unless the Sony Store and BestBuy burn to the ground, lol. Also, my friend said he had never seen service like that ever; the service at Ralph's apparently is better. I recommend when you have $10,000 in cash to spend and you're a real techie like me, don't go to Futureshop, please go elsewhere.

In July, I received a statement that I owed $16.12. I called customer service number on the statement. After a wild goose chase, I talked with a woman who apologized and waived the amount (I now realize I need to write down first and last name of who I talk to).

I received another statement for August with a $16.12 overdue bill. I called mid-August and was told they could not figure out where the 16.12 came from and to deal with the store. I drove to store and the first response was the store did not deal with credit card issues. However, in time, we figured out that when the washing machine was returned, Best Buy did not credit my account for the washing machine hose, which amounted to 16.12. The two men who picked up the washer also took the washing machine hose. Best Buy credited my account for the 16.12. I then needed to call HSBC to let them know I was credited the 16.12 since they could send the past due to collection, if necessary.

I asked for his name so I could reference it if any new charges occurred. I understood the confusion but it's the customer service that really was disappointing, especially the people at the store. Never a "We are sorry about the stress" or an ounce of validation. Just "it's your problem...not ours" attitude.

It seems to me Best Buy needed to communicate to their bank and not me about the error. No more Best Buy for me and I am cancelling my card. Remember to write down names and document every time you talk to someone on phone or at store.

I have always enjoyed shopping at Best Buy until now. My son's computer needed to be repaired while he was working in Louisiana. We bought it at the Best Buy in Baltimore. We purchased the extended warranty so we took it to the nearby Houma Louisiana store.

When he first explained the problem to the salesperson, he was told he would have to purchase a new warranty because the work would perhaps not get done by the warranty expiration date even though we were giving it to the store before the warranty expired. This quickly got remedied as the store manager came in and resolved the problem. He was then told he would have to purchase an external hard drive to put his information on as they would need to transfer the information from his computer's hard drive to the hard drive he had now purchased for $60. The Houma store manager said they would ship the computer back to the Baltimore store. So far so good.

Several weeks later, we received a call from Casey **, the Houma store manager saying that the work was finished and that they would ship the computer to us as per our agreement but that they would not ship the external hard drive because "it is not necessary". So the hard drive that my son was told to purchase would not be shipped because Best Buy deemed it "not necessary." Casey then changed his story and said that they couldn't ship it because the external hard drive had personal information on it. But doesn't the computer's hard drive have personal information on it as well? After spending an hour on the phone and getting nowhere, I called the Best Buy 866 number where I talked to a Best Buy customer care representative, Kathleen. I explained the situation to her and she said she would talk to Casey and get back to me.

When she called back, she said that they couldn't send it because the Geeks had been sued by someone whose external hard drive was stolen and personal information was on it. She said that Best Buy would refund the cost of the hard drive in the form of a gift card. In addition, we were also charged $80, the cost of transferring the data from his computer's hard drive to the external hard drive. So now we have paid for work to be done that will end up being non existent since the external can not be shipped.

This is terrible customer service. I have paid for work to be done that is useless to me. The refund of the hard drive is great but to think that I am paying $80 for the transfer of data from one drive to another (which probably took all of about two minutes) and then not getting the drive for which the work was done is highway robbery.

My hope is that someone who receives this letter will do the right thing and refund the $80 for the work done or ship the external hard drive. I am forwarding this letter to as many consumer advocates that I can find. Please do the right thing and help.

He was told by Best Buy, "Sir, we have good sales online". Wow! I called Best Buy corporate to see what they could do to help him. They want me to buy him a new one. Basically, they won't do anything for him. Even went as far as to tell me their "VP and President" don't talk to people.

Re-post this if you think Best Buy is heartless .Help a soldier out, take time to email these corporate thugs. He is willing to put his life on the line for them, but they cannot even sacrifice a laptop for him.

I still have a $2500.00 charge on my Amex for a TV I didn't purchase, and now I must file a dispute with Amex and try to handle it myself. I could not be more unhappy with the treatment I received at Best Buy and will NEVER shop there again. Others should be warned of what can happen to them if they shop there. Now, I am stuck with no TV and a $2500.00 charge to try and resolve. Help!

This is horrible customer service. I spent a grand on a new laptop and now have to jump through hoops to use it.

I will never purchase from Best Buy again and will make sure everyone I speak to will know how horribly you treat you customers. I'm so disgusted with how the supervisor Ashley spoke to my husband. There really are no words to convey my anger. She refused to let him speak with anyone else.

Best Buy sells fraudulent products and passes the buck to the customer.

I am very dissatisfied with Best Buy and not pleased with the way they treat customers. For sure, I will spread my experience with everyone who wants to listen. I am upset with Best Buy.

I was a good customer of best buy until now. Now I see how customers are treated. I'm not lying, I was on the phone for 3 hours between Best Buy and Sprint. Best Buy tried to put it on Sprint and Sprint is putting it on Best Buy. And yes, Best Buy is to blame! You should rent the film titled "Give 'Em the Pickle" and have your staff and associates view it. Word of mouth with a dissatisfied customer goes a long long way, and I have a big mouth. I wasted my day on the telephone trying to resolve my problem, to no avail. Do not shop at Best Buy!

Who is going to protect my information. I do not have the time in my busy schedule to sit on hold, get no answers but continually receive emails for purchases i did not make. Who in this company is going to help me and take care of this information. I am tired of making phone calls to automated systems that do not understand what i am saying and wasting my important time with a 5 year old running around my house. Please, someone give me some help in the issue. Thank you.

Then we pick up the phone, and in the world of identity theft she begins to call someone. She asks for my card again and I watch her put my numbers thru on a touch tone phone. Then she says she needs to make an imprint of my card. I said that I was not comfortable with all of this bizzare way of doing business. I was told that the inprints go to the managers office. And then where? To the dumpster? Might add that I attempted to make this purchase in the evening after watching the news on hacking originating from other countries with reminders on what not to do. The Geek Squad was doing exactly what was "not to do". No answers. Only a lot of blank stares.

Last time in Best Buy. I believe that a business has a fiduciary responsibility to the consumer to make sure that transactions are secure - that is not happening. I am not purchasing an item from Verizon. I don not care about your issues with networking. Your marketing clearly states you are the experts. Experts don't make credit card imprints in calendar year 2011.

Here is the log file of the window body:

5:04 PM Technician Console has ended the session.

I have bought 2 computers from them both having to be sent back to get fixed and the second one was sent but not fixed when returned. Also the geek squad was suppost to get a virus off my computer for me recently which I payed for with a warrenty and it took them 4 times of me taking it back for them to fix it. I live 2 hours away thats a lot of gas money. Do the math on that back and forth 2 hours there and back. Also I cannot believe the customer service with best buy it is by far one of the worst places to have to deal with a problem. They are rude and dont seem to know how to do their job or care to do it even. I made a complaint with the BBB and want my money back for the Bluray player and then I will never even look in the same direction as a Best buy store again and advise everyone to stay clear of that place.

p.s. oh I almost forgot I had bought a $1000 television from them that they put in the backseat of my car which was fine but did it so fast and were in such a hurry didnt even give me the chance to get the blanket from my trunk so it wouldnt rip my seat in the back of my jaguar well it did rip and i decided in the end to not persue the cost of repair which i regret now. They dont care about you it would have taken me 2 seconds to get the blanket but no he just shoved it in there ripping my leather seat thanks alot

As we proceed to the cash register, I told the salesperson that I had a $100 coupon from Staples on any tablet and would they accept the coupon? They wanted to know if Staples had the product in store before giving me the price match. Upon telling the cashier that I do not know and what difference would it make anyway, she went over to speak to a manager then came back to tell me that I could not use the coupon for the Asus because they would not accept the price match.

Furthermore, I called customer service at 888-237-8289 then gave the same information to the customer service representative about the price match. I told them that my friend also bought the same tablet at a Best Buy in New Jersey. And even though they did not have it in the store, they ordered one for him and accepted the $100 coupon on any tablet or computer. Best Buy customer service rep gave me the "I would have to call the Best Buy you went into to buy the Asus Tablet and call Staples within the 25 radius from the Best Buy". After much frustration, I decided not to shop at Best Buy ever again. Lost customer.

PS: This is the second time that I went into that Best Buy and they would not honor the price match. But I did get PC Richards to match a Best Buy price for a PSP that they did not have in store and PC Richards matched the product with no problem.

I took it back to Best Buy and explained to them the situation. They claimed they would sent it off and after two weeks or so, they told me to come pick it up. When I arrived, they told me there was nothing wrong with either the item that they could find. I was working a lot and did not think of checking it as soon as I got home, so a week or so passed before I hooked it up again. Upon hooking it up, my monitor shut. From top to bottom of the screen, it was filled with colorful lines and then it cut off and would not come back on, then my computer crashed.

I took both back to Best Buy in Athens, GA and told them that they did not fixed the problem. They told me, "I'm sorry but your warranty has expired and there is nothing we can do without you paying for the services to get it fixed". I told them that they should have fixed it in the first place and I felt that I should not continue making payments on a product that does not work.

On June 21, 2009, I purchased a Toshiba Laptop (Model PSE10U-002003, SKU 9022979, Serial Number Y8385145Q) from Best Buy store #0383. At the time, this computer was a "Blue Label" computer that came with a two-year manufacturer's warranty. In August of 2009, I moved to Houston, Texas for law school. While in school, the computer began to run slow and the keyboard was often not responsive with the screen. In December of 2009, while on Christmas break, I returned home and took the computer to Best Buy store #807 to be sent off to service. I was informed that the repairs might not be complete while I was in Birmingham, Alabama. I then requested for the computer to be shipped to the Houston, Texas Best Buy. Upon my return to Houston, I retrieved my computer from the Houston location.

This summer, June 2011, I took my computer in again to be repaired by the Geek Squad at store location #807 because it had begun running slow and was non-responsive. I was told by the Geek Squad agent that the computer would be repaired in-store with a performance test. Approximately two days later, I received an email from Geek Squad saying that my computer had been received by the Geek Squad repair location to be repaired. About three weeks later, a Geek Squad Agent from location #807 called me stating that my computer was ready for pick-up. I arrived at the store to pick up my computer and I noticed that the hinges on the computer lid were broken and cracked. I also noticed that there were scratches on the lid of the computer. I brought this to the attention of the Geek Squad agent. He looked at the notes on the service order and saw that the agent who checked the computer in did not mention damage. The agent then spoke with his manager who told the agent that the lid will be replaced with the cost billed to the store. The Geek Squad Agent sent the computer back to repair.

Today, August 2, 2011, I received a call from Best Buy store location 807 explaining that the Geek Squad service center has decided not to replace the computer lid but simply replace the entire computer. The agent asked that I come into the store to pick out a new computer. I explained to the agent that I was back in Houston, as the school year is about to begin. I asked if I could do the "exchange" here in Houston, Texas; I was told that I could. I asked the agent to tell me the value of the computer and he informed me that he could not give me that information over the phone and that I would need to come in-store so that the value could be determined.

About 4 PM today, August 2, 2011, I arrived at Best Buy store #2510. I was assisted by Darrius, the Geek Squad Manager, and Jamel a Geek Squad Agent. Darrius informed me that in order to do the exchange, I would need to get Best Buy location #807 to "junk out" the computer. Because I am in Houston, he agreed to do this procedure over the phone. Darrius enlisted the help of Shirley, a customer service representative, at location #807. Shirley contacted Best Buy store #807 and spoke with Operations Specialist, Kellie **. Shirley informed Kellie of the issue. I did not at that time have an original receipt. Kellie informed Shirley that she could not do the junk out until an original receipt could be obtained. For more than an hour, Shirley and Darrius used various Best Buy mediums to try and obtain my original receipt. Because the computer had been sent off to service twice, they looked at service orders. When that did not turn up any luck, they attempted to find my receipt with various phone numbers. They even attempted to look up the transaction up by credit card number.

Store #807 admitted having the Product Type, Model number, Serial Number, and SKU. They also admitted to having my name, address, and phone number. The store even had the date of purchase, but they refused to issue me a Best Buy store credit because I did not have my original receipt. I contacted 1-800-433-5778, the Geek Squad repair center, to see if they might be able to locate my receipt. When the repair center could not locate the receipt, I became quite frustrated. Kellie informed Shirley that unless I could find my original receipt from two years ago, they would not authorize the junk out and there was nothing more that could be done. Darrius asked for Kellie to contact me explaining why they would not authorize the junk out. Darrius said that store #807 could issue a "no receipt return," but this was clearly at their discretion; Which they refused to do. Kellie was given my contact information and she said that she would call me momentarily. I still have not received a call from Kellie. It has now been more than 5 hours.

I waited for Kellie's call in the Best Buy store for approximately 20 minutes. When her call did not come, I informed Shirley that I was on my way home to see if I could locate the receipt. Once home, I found the receipt. I went back to Best Buy location #2510. When I arrived, I was told that Darrius had left for the day but I could talk with the store's General Manager John **. John was an amazing help! He listened to my concerns intently and immediately enlisted the help of Shirley to help me resolve the matter.

As I sat near, Shirley called Best Buy store #807 to inform them that I had located the receipt. Once someone answered the phone, Shirley asked to speak with Kellie. As I waited, Shirley was placed on hold for more than 35 minutes! When someone finally arrived to the phone, it was Tyler **, the Customer Solutions Manager. Tyler asked for the receipt information and told Shirley that he would contact me directly. Shirley stated that she would like to hold, if possible, because I had been informed earlier by Kellie that I would receive a call and I never received one. Tyler most rudely stated, that their store was busy with customers. Shirley responded, "Well sir, she's a customer too". Tyler then said, "I know that Shirley, the CSO". Very disrespectfully, Tyler hung up the phone while Shirley was in mid-sentence. I was utterly and totally disgusted by his lack of respect not only for me, the customer, but also for his fellow colleague, Shirley.

Shirley informed John, location #2510 General Manager, of this ordeal. John asked that Shirley send an email to Ryan **, the General Manager at store #807, documenting the events of today and requesting that Ryan contact John via his personal cell phone to quickly resolve this issue. Shirley and I waited for nearly 40 minutes for either Kellie, Tyler, or Ryan to contact me or Best Buy location #807. After waiting for so long, Shirley called back. An unknown employee answered the phone and Shirley was told that they would get Kellie to call her back. Finally, I became fed up and decided to call Best Buy location #807 myself. At this point, I had been in Best Buy location #2510 for over four hours!

I called and an unknown associate answered the phone. I asked to speak with Ryan **, the store's General Manager. I was told that Ryan was not at work. I then asked to speak with the manager immediately under Ryan. The associate put the phone down and I could hear as he spoke with someone about coming to the phone. The associate came back to the phone and asked who I was. I told him and again he put the phone down, this time for about three minutes, as he spoke with someone. He then placed the phone on hold. I remained on hold for approximately five minutes. While on hold, Kellie finally called Shirley back. At this point, I was tired and quite frustrated from being at Best Buy for the better part of my afternoon and being disrespected by at least two of your senior level employees. Kellie finally agreed to issue me a store credit for half the price of the computer! She agreed to FedEx the gift card to my Houston address. I finally left store number #2510 about 8:35 PM, almost five hours later.

My concern during this entire ordeal was Best Buy's lack of commitment to its customers. I have been a Best Buy customer for quite some time, utilizing Best Buy as my sole resource for electronics. I shopped at Best Buy not only because of its selection, but because of its knowledgeable employees and its commitment to customer service. Up until today, I considered myself to be a valued customer, but my interactions with Kellie and Tyler have changed my view of Best Buy. Perhaps, I could have been more understanding of this dilemma had Best Buy not damaged the computer. But Best Buy damaged my computer and then refused to repair or replace it without a two-year original receipt. I am so thankful that I was able to locate the original receipt or Kellie and Tyler would have been able to further dirty Best Buy's name.

Today, it became clear to me that Best Buy doesn't place value on the customer, rather value is placed on ensuring that Best Buy can "get over" on their most dedicated customers. This experience has left such a bitter taste in my mouth that not only am I telling all my friends and family about my experience, but I am also sending this letter to the Birmingham Business Bureau and the Hoover Chamber of Commerce. I want everyone I know to be notified of the kind of customer service they will receive if they shop at Best Buy store #807.

Kudos to Best Buy store #2510! Without their diligent persistence, I am sure this matter would have remained unresolved.

Thank you for your time.

After so many weeks of dealing with you agents, and thousands of mishaps, i can assure you I will never buy anything again from best buy. You are the most disorganized company i have ever dealt with.

I will only use amazon from now on.

There was an ink-blot on the top right of the screen and I barely touched it to examine what that was and it spreads quickly throughout the right side of the screen. I took it into my local best buy in Canoga Park California, and was told the warranty i purchased does not cover that. I purchased this expensive black tie warranty in assurance by a best buy representative that this covered all parts of the computer. I am totally in disbelief that your company sold me something for 250 dollars and was a complete lie. I need to hear back from someone immediately. If i do not hear back within a timely manner i will take further legal actions as best buys end of the contract was not upheld. Also, I had bought a tv in the past that also had a warranty problem. I need answers fast!

The General Manager named Jordan Varon called me on July-26-2011 night time, he said he has received my letter and will solve this matter with me if I can meet him at the Best Buy the next day July-27-2011 . I then went and met him with the damaged lap-top as scheduling at around 4:45p.m.. He said of his understanding that my insurance is not covered of such damage and something that is nonsense etc.. I felt he was not on the subject of the claim, I then asked him to provide me the policy that I signed on, and a request obtain a copy of it.

He denied it all and also refused to take my claim. He said to me that he is not going to give me anything and there is not such claim form for this matter, and pushed me to file a lawsuit if I am not happy with him. I then said to him that how am I going to prove that I have been in your store-Best Buy-to claim the insurance. He then handed me his business card and, kept denying to take my claim even on my several requests before I left the store.

So, 20 days later, I get a recording calling me an hour before they close. It said that my item is fixed and ready for pick up. The next day I went in after work to pick it up on my way home. They brought the item out, and I asked them before I left, “Can you turn it on and show me it works?” Geek Squad said they usually don't but they said they will if I would like.

They tried and tried, and then they said that it may have to take the same Apple start-up disc that it came with to get it to boot up. Then they said it may take a few minutes if I would like to take a look around. I walked around for 25 minutes at least; finally, to come back to the Geek Squad counter and have them tell me that the reason it won’t boot up is because of the dent on the side of the monitor, and the top of the screen is broken and coming off of the rest of the unit. (They told me it looks like someone may have dropped it during shipping. I don't understand why they would get the unit back, not start it up to make sure it works, and at least inspect the unit before they call the customer or have the recording call the customer to have it picked up.) So, I asked them if they were gonna replace this with a new unit. They said, no. They would have to send it back; have it repaired, and just have the parts that were broken replaced.

I told them that this is not fair, and that they broke my computer not me. It was not like this when I brought it in; so, they need to replace this new at their expense. They said that they cannot replace it unless the cost to repair is higher than the cost of a new unit.

They broke my computer not me; if I were to drop their computer and break it, I would have to pay for it. Why shouldn’t they pay for me a new unit?

Not to mention I was treated like **!

I did not understand how I had a virus because I had the anti-virus software from Best Buy on the computer.

I was told to call HP to get the "restore" disc for the computer and it would cost me about $20.00. Once I got that, they would repair the computer’s hard drive by replacing.

I called HP and they told me I needed the product and serial number. I had to call Best Buy back twice to get this information; then called with information, and was told by HP that now I needed the Build ID. I was now two hours into trying to get my computer fixed. I was told that Best Buy would not get the restore disk.

I had finally had it and asked to speak with a manager. Manager Matt was VERY condescending when I asked him for my money or a credit to my account back. I was done with the HP and Best Buy experience. He told me that I had not purchased the warranty and that I had a "virus". I explained that I had two types of virus protection on the computer--Norton and their pushed antiviral "web root". I was told that they "cancel each other out", and therefore are rendered useless.

I checked with another company who sells electronic equipment and was told that this is a complete fabrication.

Matt at Best Buy stated he was "the only one with authority at the minute” and refused to give back my money or a store credit because I did not buy the black tie plan. Also, that the virus was my fault even though I was told by the salesman that the Norton and web root would be fine together. When I told Matt about it, he basically called me a liar (wow), and he was not going to assist at all.

I was out of their 14 day return policy and basically lucky they were fixing my computer at all because I did not buy their "black tie" plan (even though the computer is still under warranty from the manufacturer).

Basically, buying their black tie plan ensures that you will be helped in case of the product being defective. Whatever happened to standing by a product that you sell in YOUR store that YOUR sales people recommend without buying extra insurance?

Seems like really bad business to me.

Then what does "full refund" mean and if the services were not returnable, don't they feel that it is necessary to know about that policy upfront instead of simply trying to cover it up with fine print that is on the back of the receipt. It's not like I got to read the back of the receipt before I made a purchase and before I decided on purchasing the services.

One week, later the screen inside cracked; not a mark on the machine, never dropped it, never damaged it, yet somehow the screen inside cracked--done! It was only a week old, and I thought there will be no problem, they'll just exchange it. Ha! I learned how wrong my faith in good business has been. After arguing with the so called "Geek Squad", and talking with customer relations, I was left with a $900 paper weight. They said despite there being no damaged anywhere on the computer, it was my fault. They said I had to break it. They even went as far as telling their management that I said I slammed the lid down. NEVER did these words or anything close to this ever come out of my mouth. That was where they really crossed the line. To not stand by your product, and then make lies to cover your ** on top of that--unacceptable!

So I spoke to Joe, but Joe said he would get back to me. Mellisa, the mobile manager, got back to me. She said that it would take 24 hours to get my phone; and if she couldn't get me my phone, she said she would replace it with a store phone (iPhone 4). I wasn't satisfied with the answer because I have travel plans for July 16; and I'm going to out of the country for a month and half. I needed to go through all my application and work on them to get my finances, budget and other applications up-to-date with my travel plans.

I'm going to go care for my grandfather who is getting a surgery done and I won't have time for anything else. I spoke to Monica, the general store manager, and she was extremely rude. She said, 'We will have an answer for you within 48 hours, and the answer might be "no answer on your phone".' She was extremely arrogant. I told her that I was extremely upset and she said that she couldn't do anything for me at all; and that she "might have a phone for me by Friday, July 15" . I feel that I shouldn't be treated this way. I don't deserve it at all. I'm extremely upset. My phone number is **. Huntington Station, New York's Best Buy general manager, Monica, is extremely rude.

A week later, they called and said it needed to be restored. I asked if the update messed it up. He said he knew nothing about it; he just worked at the desk. I told him to go ahead and restore it as it was still under warranty. When I went to pick it up, I was told there was a $200 charge. I asked why since it's still under warranty. He said that the warranty was only for hard drives, etc. I said I was not told there would be a $200 charge or I would never had it fixed there as I had my own restore CDs. I was not informed of a charge or was told that the warranty does not cover restoration.

This is the last computer I buy from Best Buy. I've heard many similar stories since I began telling mine.

Yesterday (within 14 days), I brought my receipt and my 10% reward zone coupon over to customer service. The cashier stated the coupons can not be used on Apple products. I asked her to show me where on the coupon it excluded Apple products and she could not. I then asked to speak with the manager, Jeremy **, who stated the coupon can not be used on Apple products. I asked him to show me where on the coupon I could find this and he could not. His next explanation was that the coupon does not "include" the Apple iPad and so therefore it is not allowable.

When I asked him to show me where on the coupon it excluded the Apple iPad, he stated the coupon does not include the Apple iPad and so therefore it does not need to exclude the Apple iPad. I felt this was a gimmick to get customers to come into your store with the thought that they are going to get a 10% discount. Unfortunately, after you read the fine print on what the coupon can and cannot be used for, the customer realizes that it's not worth it and still buys the item.

I purposely purchased the iPad from Best Buy because I knew I had a coupon. I could have easily went to the Apple store and purchased the same item for the same price. Not only is the coupon misleading, but the staff at Best Buy told me one thing at the time of the purchase and the opposite when I returned with my coupon. This is misleading and a terrible inconvenience to the customer for making the trip to the store. The coupon does not even mention tablets being included or excluded at all. The coupon, however, excludes Apple iPod and Apple iPad accessories.

I will always think twice before purchasing an item from Best Buy again.

Store is #581, my purchase took place on 6/17/11, reference number 0581002.

We waited until they came in and they were completely gone in minutes. So, every week I have called often being on hold for over half an hour and waited until the iPad2 were in. We went to the store to upgrade and they told us that this program was never offered. When we confronted the clerk, she said she did not remember what she said. We were sold these computers under false pretenses and want our money back or the iPad2 for the money we were quoted.

I saw there are many complaints against Best Buy. Please let me know what our options are. I am very mad. We would NEVER buy the iPad 45 days prior the new release without a promise like this. She is completely denying it. Thank you.

I am so upset. I have always paid my card on time and even more than minimum payment. When I pay my bills, I use online service and it just shows me balance, plus when the next payment is due online so I don't have to look at bill statements, which is supposed to be convenient. I didn't know that when you apply for credit, you are enrolled in Account Shield automatically, too. I made my payments on time but still my balance never seems to go down. When I called to find out why I have charges, they explained these charges to me. I think it's wrong for them to set minimum payment less than it costs you.

My minimum payment every month was around $25.00 a month but finance charges and account shield charges were more than this. How can your minimum payment be less than what they are charging you? I called to have this removed and they told me they could not remove this from account but could reduce the amount of fee to unemployment status. So this is probably why I didn't pay purchase in 18 months because my payments never went to the original purchase balance till it was too late. I think this is false advertising because they are making you think that any item purchased under this 18-month promotion can be paid off without interest. Your minimum payment should reflect this amount even though I didn't even know I was under this plan. They just made me think it was a promotion by choice which I would have rather purchased in cash or another credit card; since interest is more than what the item is worth.

I am so upset. I don't know what to do. It now has made my balance over the limit and they will probably charge me over-the-limit fee now. Help. I am never going to get the card paid off and am never going to purchase from them again.

I have spent thousands of dollars with you, however, I will never spend another dime with you because of the way I was treated. I told the manager that and he said sorry about that. My issue is simply you don't keep your promise and would not even help me get it repaired. So much for the helpful Geek Squad! Next time you tell someone you will do something, keep your word. I would have been happy if the manager would have at least helped me get it repaired for a charge.

I had to drive all the way home at 5:00 PM, find the box, ensure everything was included in the box that I purchased it in and drive all the way back. Then to be told they would not do what they told me they would do. I then had to go through several managers and the person who tried to help me and was told he made a mistake. Then walk out in the same situation with 2 hours lost. Now, I have a bad feeling about you and no way to fix my Garmin. Shame on you.

This experience has been inconvenient and discouraging. My family has now lived 7 days with out appliances! We were told by 3 different people, the salesperson (Aaron), the manager (Amanda), and a delivery person (Lee) from Best Buy in Princeton, NJ, that we're getting it delivered today! Now, after hours of waiting and making arrangements, we have no appliances. This has turned into a huge inexcusable hassle! We were told by Amanda (appliances manager), that someone in corporate changed the order!

This is a poor excuse. I also asked what she was going to do in order to get us the appliances delivered today. She said she tried and called everyone she could. She stated that the best she could do, was have the order come on Monday, 6/13! I then wanted a discount/refund/ or something to reciprocate the inconvenience your store and employees have caused my family. She said at the most, all she could give us is $50.00. Is that the price you pay to a family who has spent over $1,800 at your store, and has been waiting all day to only find out at 1:30PM, that their delivery has been changed? Unfortunately, this is one of the worst retail experiences, and mistakes we have ever experienced. Hopefully, our order on Monday 6/13/11 will be correct, and conveniently delivered! In the future, we will not be buying anything from your store! I am a very frustrated and sad customer. That's a total of 9 days without appliances.

I am this Best Buy's client, not the manufacturer's client. I want them to take this bad product and give me a new one in working conditions. It wasn't ready for pick up until April Order Number: ** . But once again wasn't ready to pick up until sometime in April.

We had to bring it home, hook it up, and it still doesn't work. I never saw it work at the store. The geek squad "forgot" to put my remote and paperwork back in the box with my TV, so now they have to mail it to me before I can have anyone here to look at it. I buy all my company's electronic devices; however, I will never buy at Best Buy again! Best Buy store managers need to take a Dale Carnegie course on customer relations. I'm going to follow this up with a call to the Consumer Affairs division of my NBC affiliate. This is a $600 lesson for me on Best Buy customer service.

I paid $285.00 for extended warranty. Joe ** registered extended warranty and HP warranty in his name using his email of ** with telephone number **. My husband was arrested for a private matter on 3/1/2010 and remained in jail until June 2010. On April 1, 2010, I was opening the laptop monitor, only to have the laptop base literally crack in half almost causing the monitor to detach from the base.

I took the manufacturing defective laptop to the same Best Buy where I purchased it from and was denied my claim. The store manager said that I wasn't the registered owner for either the laptop and/or the extended warranty and they couldn't honor the claim. I reminded them my name was on the both the purchase receipt for the laptop and the extended warranty and that it was my credit card that paid for both. The store manager said it was a "community property state" and that I still wasn't authorized to file a damage claim and that my husband had to file the claim. I tried to explain to the store manager that my husband wasn't going to be able to do this for a little while. The store manager reassured me that the delay wasn't going to be an issue. In the meantime, I had no laptop to use. My husband was released in May 2010.

I tried to file a claim on the internet and was told he had to come into the store. On the way to the Best Buy store, the laptop was dropped and shattered due to the faulty workmanship that caused the original damage, thus, compromising the integrity of the laptop's structure. In June 2010, my husband, completely furious, went to a different Best Buy, hoping for better customer service coupled with their desire to honor the "no fault" extended warranty. The store manager of the new Best Buy took the damaged laptop and filled out all the appropriate paperwork for the claim. About 2 weeks passed and we hadn't been contacted by Best Buy, so my husband called the toll-free number for Best Buy, only to be told the extended warranty had been canceled on April 1, 2010, and therefore, Best Buy couldn't replace the laptop for free.

Best Buy, however, felt really bad about the entire situation and had compiled a repair estimate for the damaged laptop. It would only cost $1,075.57 to repair the damaged $795.00 HP laptop. After a heated argument and the police being called, claiming we had been denied service and had been told to leave the store, we refused. After showing the police officers our documentation, they declined to oblige Best Buy allegations and left, advising the store manager to not file another "false police report". After another hour of no headway toward normalcy, we left very angry and disappointed.

We called the toll-free number for Best Buy the next day. I was reassured that our laptop was covered and they were going to replace it for free. All we had to do was go to a different Best Buy and pick out our new laptop which was up to $795.00 value. When we arrived to do as instructed, we were advised that the extended warranty had been canceled because accidental damage wasn't covered. We were told that we needed to let them know about the repair estimate within 24 hours. Needless to say, we left a.s.a.p., very angry again, but didn't want to get into another argument with Best Buy. We did ask this store manager if we had "stupid" tattooed on our foreheads before leaving behind our destroyed and worthless laptop with no refund for the canceled warranty and definitely no customer service.

We figured it was a total loss and never contacted Best Buy again about any issue. On May 16,2011, we received a renewal notice for the alleged canceled extended warranty. The Geek Squad confirmed the warranty was still active but that it was our fault for not returning a message left on **. We have no idea who this number belongs to, not to either of us, ever. Plus, the Geek Squad supervisor, Bruce, initially stated that the extended warranty had been canceled because accidental damage wasn't covered. I asked where the refund was for the difference of more than a year of unhonored coverage. The supervisor said that we were not entitled to a refund because Best Buy had to cancel the extended warranty due to the fact that accidental damage wasn't covered.

Once again, I quickly found myself in a never-ending cycle of absolute insult delivered by Best Buy and the Geek Squad. I finally interrupted the Geek Squad supervisor and said, "Do you really think your customers are ignorant and cannot fathom nor understand when they are being cheated?" The supervisor told me that he was going to terminate the call if I didn't change my attitude. I advised Bruce that jobs are mighty scarce in this county and that if he terminated the call and didn't provide clear and straight-forward answers, I would file a complaint Consumer Affairs.

Suddenly, I had the supervisor's attention. He put me on indefinite hold and returned after 28 minutes of hold time. Bruce advised me that the extended warranty was still active, however, accidental damage was not covered. He said that I was entitled to a refund of the difference between when I filed my claim in June 2010 to now but that we had to go to the Best Buy store that issued the warranty in the first place to request the refund. To be fair, Bruce did offer to cancel the extended warranty today while on the phone now but couldn't offer any sort of back dating, We declined his offer. Bruce then offered a tip to ease our request. He said that the way to really get this problem resolved was to ask for an Operations Manager. They are the only ones that know what they're doing and will handle our request for a refund as quickly as possible.

To date: 1) Best Buy has possession of the damaged laptop since June 2010, depriving us of any possible salvage of parts to try to reduce our costs of new replacement; 2) Best Buy and/or the Geek Squad never contacted either my husband or myself about any of our issues. They had my husband's email address from the initial warranty registration and our new, correct phone number since April 1, 2010 when I attempted to file the first claim; 3) Best Buy has threatened us with the police; 4) Best Buy and the Geek Squad has repeatedly insulted our intelligence not only as educated consumers but private business owners, plus my official title is "Dr. Rabiah **".

My husband is equally well-educated, plus he was a regional manager for Best Buy for many years before re-enlisting in the US. Army; 5) Best Buy has refused to refund our money for the warranty they canceled last year; 6) Best Buy and the Geek Squad have refused to accept any responsibility for their misleading information regarding the extended warranty; 7) Best Buy Corporation has declined to even apologize for any event during the entire fiasco; 8) We still have to file a "request for a refund" and pray this time all will go well, especially if we remember to contact an Operations Manager since no one else knows what they're doing at Best Buy.

I just need help to exchange my open box computer for a new one. Maybe that's why they returned the computer. This open box computers cost me around $2000.

Not very happy with this option, I still was willing to give it one more try so I went to get the new item to exchange. It turned out they had no more in stock so I was told I needed to drive to another store to make the exchange. Already not wanting to replace this product, I asked to speak to the manager again. I told him I was not going to drive to another store to make an exchange for a product that I don't want. He stated that I need to do the exchange and spend another $5 to get it professionally installed. I said that I was not going to do that.

I just want to return the item and store credit would be fine. He stated that if I continued to argue with him that he would not even let me exchange the item. So I asked if there was any other solution. I said that this item wasn't listed on the items that are not exchangeable which was posted next to the service desk as I read him the "non returnable" items. He said that this item is indeed not returnable because it is not in it's original condition and no there is not other solution.

I asked if he wanted a happy customer or if he wanted me to walk out and he said to walk. As I was walking toward the door a customer in line stopped me and said that he had heard the discussion, he showed me his phone and said by the way this is their professional installation of a screen protector. I looked at the screen and saw bubbles all over. My install was so much better. So now I'm stuck with a defective $30 screen protector unless I drive to another Best Buy and pay them another $5 to install it and make it look worse then what I already had.

No lawyers take these claims that I could find. I lost my business and suffered for many months, and still have damage that they will not take care of. This company does not stand behind its customers in any way I have seen and is deceitful in how they practice business. This happened in 2008 and justice must prevail. I will post anywhere I can on their practices and how they done me.

The following day, I had to drive all the way back and return it for another and now, this TV has broken too. I spent $1,400.00 on this TV and there is no reason why I should have to spend $300.00 more on an extended warranty just to make sure this product works. Anyway, I took the TV back to Best Buy and was told by the store manager that there was nothing they could do to for me and I was basically stuck with it. He didn't even give me the option of having his store take a look at it at my expense. If this TV would have lasted for at least four years, I would have considered at least getting my monies worth out of it. But spending $1,400.00 and the product only worked a little over two years is ridiculous. I will no longer recommend this company to anybody ever again.

I waited and heard nothing between the 7 to 10 days for a part. I called, they just said it wasn't in and did not even care. No sorry, nothing. Then on the 8th of April, they left a message saying that I had an appointment that day but the part had not come in. So on Monday the 11th, I called and told them that I needed a phone call to let me know when I have an appointment, not on the same day for I do not sit at home 24-7. I have to travel to Chesapeake a lot due to my daughter's illness. I said that I would be out of town starting Tuesday for my daughter's surgery, so they said they would be here on Friday and that the part would be in Thursday.

I made arrangements for my daughter to have some help so I could be home. Well, on the 14th, they called and said that they mailed it to the wrong tech and that they have to mail it to the right tech. I don't think it should take this long and they were just giving me the runaround. Not 5 minutes later, the main office called me just to say that they called and advised me of why so many calls and no fixing? I have had it with these people. The number to Best Buy is 549-4828, warranty is 1888-237-8289, audio-video 336-996-1775 and the main office for audio video is 406 268-4084. 757 238-8400 is one of the shops but don't have the name. Thank you.

About a year later, I opted for an upgrade phone, and tried out the newest model of same brand name as the phone I was upgrading from. Not being satisfied with it, I'd switched to another that claimed to be very reliable. Now after several months (but less than a year), that phone doesn't work, and after bringing it to Best Buy to have it looked at, I find out I'm not covered by any insurance.

The Sprint insurance I'd always had on my past phones never seemed to lapse, or have to be re offered during each new purchase, so I didn't think to even ask the next Best Buy sales person to insure my newest phone, and none of them had offered a plan during my new purchases. I was left without insurance, and Best Buy Costumer Relations is not taking responsibility for it not being offered.

Since the purchase, the device constantly locked up during operation. My wife was not satisfied with the purchase and wanted to return it. I took it back today for the return (within 30 days) and was denied any help. Now, the manager told me that the return policy is 14 days and not 30 days. I was denied the service even after I informed the manager about my prior understanding of the 30 day return policy. Now, I am stuck with a product that I am not really happy with. I have decided not to do business with Best Buy in the future and cancel my credit card account unless Best Buy honors my request and returns the product.

Unfortunately, I am a college student and lives on campus. I returned to Best Buy within two weeks. When I went for the second time, I was told that although I was charged for what was previously stated nothing was done to my laptop. In other words, it wasn’t repaired and the reason is because the Geek Squad needed a restoration disk. Being that I live on campus and have moved, I explained to them that I did not have it and the person who attended me said that the restoration disks can be ordered by the Geek Squad and that I did not need to search it myself.

Two weeks later, I went in there for the third time to pick up my laptop. And this time, I was told that nothing has been done to it due to the restoration disk not being installed into my laptop. The person who attended me this time explained that best buy does not order restoration disk for customers, and that he himself had the same laptop model and was willing to use his restoration disk with my laptop. I agreed to come back in a week. And a week later, for the third attempt to pick up my laptop, I was told nothing was done to it and the reason this time is because my hard drive had completely crashed and there was no way to fix it without buying another hard drive.

For the third time, I not only had to wait about two and a half hours to speak to a representative due to Geek Squad poor customer service but I was told that this time my laptop would get repaired and that they would call me regarding my laptop. It is February the 2nd, and I have not gotten a single phone call regarding my laptop.

The savings are offered by Best Buy when you buy a new computer, which I did. I don't see why I should call MS on my dime when the agent that assisted in my purchase simply failed to include the offer for the $20.00 savings. The store or the company should just rectify the situation. Instead, one person on the phone was extremely rude and yelled at me before she hung up. The second person I spoke to kept asking for a number that was supposed to be on my receipt. Although I read him all the numbers on the receipt, he said he couldn't help me and hung up on me.

This is unacceptable and it seems that my inconvenience is of no importance to their company. I then ask if there is a director of customer care that I can speak with and she says that she can direct my call to the corporate offices to speak with someone there. I talked with a guy there and all he did was reiterate what the previous supervisor said. I asked what Best Buy is doing for me for all this inconvenience and he didn't respond to my question but instead said that all they can do is schedule an appointment or I can choose to call the manufacturer. At this point, I've lost my cool and feel like I'm getting the runaround. I got nowhere with this guy and he couldn't direct me any further up the chain of command.

I wrote an email to Brian, the CEO and Lisa, the customer care relations, about the terrible customer service I have received. They don't care about my inconvenience; I just have to play by their rules. I get a response back from the company, at 4:57pm the next day, saying the same thing everyone else has said that all they can do is schedule an earlier appointment. They don't care about me after I've purchased the product and the service agreement.

How could purchasing a service agreement mean waiting to have something looked at according to their time schedule which is a week and a half away. I got the same kind of treatment when talking with Samsung. They need to have a technician come to the house and I haven't heard from this so-called technician to schedule an appointment. I'm disgusted by the lack of customer service within these organizations. They could care less; they have their money.

My daughter Nah'kia opened up her gift (Toshiba laptop) on Christmas day. She had only used the laptop for 2 days before we discovered that the left side of the screen was dark. On December 27th, we returned to the Best Buy store with the product and explained that the product was defective and we would like a new laptop or our money refunded. The store refused to exchange the product or return our money. Best Buy said that the only thing that they could do was return the product to the manufacturer for repairs. Best Buy shipped the product off for repairs with an estimated date of return on January 4, 2011. When we went on January 4th to pick up the product, they informed us that it will be another 3 to 4 weeks.

We are very disappointed because of the amount of money we paid out for the product and a one year warranty, only to have it fail to work properly 2 days after Christmas. Our daughter was heartbroken that her brand new laptop had a defect so soon. We would like our money refunded so that we can purchase a new laptop from somewhere else, but they refuse to give us our money back.

This matter is a due hardship for my daughter because the sole purpose of us purchasing the laptop before the Christmas holiday started is because we wanted our daughter to have a computer before she returns to colleges for the Spring Term. Classes start on Monday and she is left without a laptop because of their faulty product. We are very disappointed with Best Buy's lack of concern and failure to give us a refund or offer us a new computer.

We no longer trust the product (Toshiba laptop) from Best Buy and feel that there will be further issues occurring with this particular laptop in the future. We would be a little bit more considerate if the product was a few months old after it stopped working, but since it only lasted for a couple of days after using the product, I have no sympathy for Best Buy nor their faulty product. We own a Toshiba laptop that we purchased 2 years ago from Comp USA, and the product has not failed us yet, plus our warranty is still active. I have no idea if the product was second handed, but I do know we don't want this item back. We have no plans of continuing to do business or refer customers to Best Buy.

On the third time, we take it back and it now shows that the wireless card is not detected. The Geek Squad tried to reinstall the driver but that does not work. So, we were forced to buy a USB so I can pick up wireless. The laptop starts acting up more, the fan will not shut off and is loud. So, for the fourth time, we take it back and my boyfriend and I are both furious. He explained to them that HP support will not work on it because it was not bought directly from HP. So they advised us that they needed to send it in for repairs at their service center in Chino.

Two weeks later, my laptop comes back and Brandon claims that he examined it and it was all working. I get it home and find out that everything was wiped out. They replaced my hard drive with a smaller one. Mine came with a 650mb HD and they put in a 500mb HD. They said that my wireless was working as well as my speakers, definitely not! I spent three hours on the phone with Norton and they told me that I have to pay to put Norton back on since I do not have any more keys.

I called Best Buy and talked with Chris. He said to bring it in and he will put Norton 2010 on it for me. We also noticed that all my speakers were not working again. Chris tried to install the driver and it did not work. So it had to be sent back to their service center again to be fixed. I was told that they had to reinstall the OS, the hard drive, and put three new speakers in.

Today, we picked it up and--lo and behold, it still is not working. This is a 3-month old system and it is not working. Best Buy will not replace it unless it is sent in for three or more services. I am a college student and I cannot be without my laptop. Also, one of their Geek Squad members put on the service ticket that my machine was filthy dirty. What a **! My laptop always sits in a case with a cloth over it and it is never dirty. They claim that they cannot send items in for repair unless they have empty boxes. They quote 2-3 weeks for repair and 5-7 days for priority level 2 but that never is the issue. I am sitting for 1 month without a working laptop and it has to be sent back tonight for the third repair.

I use my laptop for school and work and was forced to not be able to work or use my laptop for classwork. My boyfriend is so pissed as well because I do not have a working laptop and Best Buy keeps giving us excuses. All I want is our money back so I can go somewhere else and purchase a product that is good. I cannot afford to have my hard drive wiped away or replaced again. I lost all my documents and pictures on the hard drive because they never informed us that they were replacing the hard drive.

My name is Julian ** and I have recently had some issues with a product that I had purchased at Future shop and I wanted to discuss the problem with someone at the core. I had purchased a battery for my MacBook on Saturday, December 4th at the South Keys Future Shop in Ottawa, Ontario (B1 - 2210 Bank Street, Ottawa, Ontario, K1V 1J5). It had a security magnetic strap around the box, which was removed by the cashier at cash number 2. I left with the box and went to install it into my laptop at my home. I pulled it out of the package and noticed that it was in horrible condition. Red scrap on the unit, scuffs and scratches all over and when installed, it could not hold a charge according to my computer's "profiler program". I returned to the Future Shop location in South Keys to exchange the unit for a "new" model the next morning (Sunday, December 5th).

The first thing I had pointed out when the customer service representative came to assist me was that the serial number on the battery did not match the one on the packaging and that the battery was clearly used and had obvious wear and tear on it. This representative immediately went to find the floor manager to assist me with my problem. Ramala ** was the floor manager that day and she would not spend more than one minute with me to explain that she would not take it back and that she did not have time for me. Ramala: "I have a million things to do and no time for this". She then walked away and left me with the sales representative who could not do anything for me as her superior had advised her not to.

I asked the customer representative when the GM was going to be in the store so that I could discuss this issue with him. She said "Tuesday and Friday". I was away on business until the Thursday so the Friday was my only option. When I arrived on Friday at 9:55AM, I waited for the store to open and immediately went to the customer service section to discuss with the GM my issue. Justin was the fellow who was working the desk that morning. He spoke to a manager that was at the store that morning right away after I explained the above story to him. This manager (I failed to get his name) had sympathy for me and immediately went to get me a new battery unit and apologized for the trouble. He returned with a battery and Justin began the exchange process. Only moments into the process, a "Regional Operations Manager" named Damian ** ran from the backroom saying "do not give him the battery".

This was when he pulled out his Blackberry and read to me an email that Ramala ** had sent to him stating: "A guy came into the store on Friday the 3rd trying to bring back a battery and then repeatedly attempted to exchange the battery at that same location as well as other locations in the Ottawa area". She then had supposedly quoted me "I will try to return this at other locations". This is false and entirely fabricated. I came to the store once on Sunday, attempt number one, and then the next time on Friday the 10th to speak to a manager. I do not understand how I could have attempted to return a product on Friday the 3rd when I had only purchased it on the 4th. Damian ** at least spent some time with me and listened to my story as I truthfully tried to reason with him and have him understand that I honestly left that store on the preceding Saturday with a used product.

Regardless of the truth, he was unable to provide me with an exchange as policy would state that it would be simply "impossible" for me to have left the building with an open box nor to have even picked it up off the shelf in that condition. I asked him to please review the security cameras to see that in fact, the box had no plastic wrap on it when I made my purchase. Only a magnetic security wrap. He refused to do this as he felt the video evidence would be "inconclusive". I then left and assured him that I would no longer shop at Future Shop. He was not bothered by this at all.

I am writing this email for two reasons: 1) I am obviously upset that the supposedly "new" product I had purchased from Future Shop turned out to be used and essentially, I wasted $192.00 on an empty box. 2) I am outraged that a floor manager would fabricate a false event to this degree based on absolutely no evidence or theory. I hope to receive a reply from a more experienced customer representative as well as a review of the staff members at this location. This was not the proper way to deal with a client and I do feel that Ramala ** will tarnish the public appearance of Future Shop with this sort of behavior. All my contact info is below. Please feel free to review my recorded file by last name to see that I am a loyal customer of Future Shop and until now, spoke nothing but good things of the products and services offered.

I have had communication since and I can provide all copies of discussion. However, I have not had communication from them in 9 days and the discussions that we had in result of my email above were very impersonal and unhelpful. Essentially, they have asked me to go back to the store to resolve the issue. Again, if you would like to see the other emails, please let me know.

When I got the TV, I took it home unboxed and w/o the stand as I bought a wall mount. She gave me such a difficult time I threatened to take it to the door and throw it on the ground and tell people outside about their policies that are not consumer oriented. Finally she knew I meant business and would have it removed from my charge card so she deducted $80.00 from the price and took it back, I know from personal experience that making it difficult for a customer is poor business. I have spent thousands of dollars at Best Buy but will never buy from then again. There are too many places that want my money and would bend for a good customer. One happy customer tells a lot of people but one unhappy customer will tell everyone. I do not like their policies or pressured add ons.

The Geek Squad sent a repair person. They replaced the "main board." Now 2 months later it is doing the same exact thing. We are on our second repair. We were told it needed to "fail" 4 times before they would consider replacing it. To add insult to injury they also offered an extended warranty plan. This Insignia brand TV is a lemon. I would not recommend buying one.

No such call or attempt was made. The CSR said she would send a request to corporate to find out why the order canceled and someone would contact me within 72 hours. I had a custom card printed with the computer specs, photos, and the estimated delivery date (12/28/2010-12/29/2010) and wrapped it for my daughter to open on Christmas. My theory is Best Buy was unable to fulfill the order as promised and used a default excuse to cancel the order. The end result being me looking like a liar to my daughter and giving her a great disappointment after she is so excited at receiving this laptop this week. I use merchant accounts in my business and know that if there is any information mismatch, the card will not pre-authorize; so since my card had been pre-authorized, that the reason for cancellation being unable to verify information is false. My funds are tied up in the pre-authorization of my debit card and my daughter not being able to receive her laptop at the time promised will cause irreparable disappointment. She has a history with psychological problems and this type of disappointment is very damaging.

I ordered a wireless phone from you online that states that it includes $15 airtime pursuant to the description of the product of what is included. But after activating the phone, no balance appeared. I wrote in earlier regarding this but have not gotten a response understanding that maybe it's Christmas. I called this morning (12/27) regarding this issue. I was told that I have to call AT&T since BestBuy is only the third party selling the item. I called AT&T and explained to them what happened. The AT&T rep was extremely helpful and tried to resolve my issue. He said it's a BestBuy promotion and not theirs.

I gave him the website showing the phone I bought and he actually called BestBuy to figure out the issue. He spoke to them and was surprise to find out that I had to buy $15 airtime before I get the $15 since it's not stated as such on the website. He said I'll have to call BestBuy again. I called and spoke this time to Liz who just said this is procedure and that I need to buy $15 before I can get the $15.

I asked where does it say on the website and she couldn't say so but kept repeating that I had to buy $15 before I get the $15 in a terse tone. I requested to speak to her supervisor (Edie **) and he said the same thing. He added that it says on the website that I have to activate the phone, meaning including buying airtime. I asked how a customer is supposed to know that. He said that I have to call customer service like I am doing right now if I didn't know.

Are you serious? Is every customer supposed to call before buying something to confirm whether the website conveniently did not mention the terms in detail? He also added that the website does not indicate a $15 airtime "card", just $15 airtime. At this point, I was flabbergasted. Clearly, the website did not mention at all that I have to buy $15 in airtime. How is one supposed to know this? What I know is that it clearly states that I get $15 airtime. BestBuy is being exceptionally dishonest in using word games to trick people into buying the phones and then make them buy airtime. Can you honestly say that it is clear from the website?

It's not even remotely a question that occurred to me wondering whether or not I needed to do something else before getting the $15 airtime. If your company desires to be truthful and not mislead your customers, I suggest you change your advertising tactics. This way, I wouldn't have wasted 2 hours on the phone and online trying to resolve this issue. I'm not sure whether you will be providing me with the $15 airtime but will wait to hear back from you. By the way, this is the item: **.

I wasted my time trying to deal with customer service. I will return the item if they do not give me the $15 airtime and will never shop there again.

The managers pretty much called me a liar and said there was no way they could have gotten a virus on the computer in the store. When they tried to find the anti-virus software that should have been installed on the computer by the Geek Squad it was no where to be found. I was treated so badly by 3 managers and one customer service associate. We left with no resolution! They did nothing! Buyers beware! I spent $400 dollars on an infected computer, which was not my fault. I was told they could look at it in the Geek Squad for $200. I should have just bought the computer at Costco for a little more money and would never have had to go through this. Do not buy anything from Best Buy.

Needless to say, this has been a terrible experience and I will share it with everyone. Then the small print says if it does not get there by Christmas we will ship free and you will get a $20 gift card. I had to bring it up to the rep who was unfamiliar with that policy but did add the card to the order and said it looked like it would be charged to my credit card but she would try and fix it. The customer service reps were friendly and helpful but the order process must be computerized and a mistake like this is inexcusable (the order saying it was in stock and would be shipped that day). A phone call letting me know about the back order would have been helpful.

That company is called Socal Tech. They came out and cleaned the filter. They said nothing was wrong with the unit other than a dirty filter. The service guy said there can be no heat on the unit and having the heater in in the house could cause a problem. (Yeah, right) Well, we put two air condition vents next to the unit to keep it cool. Also, he said to clean the outer removable filter every week which I do. The unit seemed to work okay. In April 2010, the Unit started overheating again; this time the lamp went out. We called Best Buy and they said I need to call the manufacturer as it is under manufacturer warranty still. When I called Sanyo, they said I needed authorization from Best Buy and I need to ship the projector to them at my cost.

Best Buy said they had no clue as to what number they were talking about, and further said that I cannot ship the projector to Sanyo. Best Buy said I need Socal Tech to pick up the unit. I did exactly what Best Buy said to do. Socal tech contacted the manufacturer and they said that I, as in the Owner, must ship the product.

Finally after 3 weeks,Best Buy obtained a lamp and replaced the filter, cleaned the unit and fixed the Lamp. Okay, all happy, right? No, the unit began to overheat again in November and the lamp went out again. This time Best Buy said, "Oops, we sent you your one time lamp replacement from your Best Buy warranty already. It's not covered anymore. Apparently, Best Buy rather than getting the lamp from the manufacturer like they said, got it from their stock and charged my warranty the one time replacement. They stated that nothing is wrong with the lamp despite my repeated argument of why the unit continues to overheat particularly when there are several fans inside and an air condition vent blowing cool air on it.

After talking to over 30 different people at Best Buy including upper management, nothing has been done. They said if there is an underlying reason why the unit lamp keeps blowing out, they will not fix the projector. They blamed me, that I did not have the unit serviced properly. It needs to be serviced once every year. Even though they have it in their records that they serviced the unit 6 months prior, they are still blaming me. It is now 4 weeks later and nothing is being done to fix my projector. How can Best Buy boast a great warranty department when they don't honor their warranties? If this had been Sears, this would have been taken care of at the words, "Hello, can I help you?" Sears rules, Best Buy sucks.

According to Best Buy, they denoted the TV to be damaged and assumed that we damaged the TV. There are two senior adults in my household and no children. We picked up the TV with care and put it together very carefully, but Best Buy did not want to even consider that there might be some type of defect with the TV. After speaking to the manufacturer (Panasonic), they were no help whatsoever as well. They told us that the best they can do is give us a discount on a new one. It was only 15% off of any new TV but retail price is not on their online discounts and that would mean we would have to pay the same price we paid for the damaged/defective TV. Why would I pay for a new TV that they did not want to exchange or replace for more than what I could purchase somewhere else for less? Why purchase an extended two-year warranty if they are not going to replace defective TV that stopped working less than two months later?

Well, we are out $949.08, the cost with the two-year extended warranty ($89.99) and again Best Buy did not want anything to do with us after their expert came to see the TV to our residence. We have a brand new TV that is in the garage and a piece of junk, since replacing the screen will cost the same as a new TV. Also, we called Best Buy to see if they will refund the extended warranty we purchased but they said no, they do not return the warranty under the circumstances that they denoted. Again, less than two months later, TV is no good.

When I got home, I tested the tapes; only one of them worked. I took the tapes back and told the guy at the door they didn't work and he said he remembered me from the last time. I told the guy at the return counter and he said I couldn't return the tapes because they had changed them once and you are only allowed to make one exchange. I told him to give me store credit or give me my money back and he said he couldn't do that and called a supervisor. When the girl came over and he told her what was wrong she called another person. He took the tapes in the back and said he was testing them. He called another guy that called himself the Geek Squad. They said one of the tapes didn't work but the other one did. I told him it didn't work on my machine. He wanted to know what type of computer and laptop did I have and I told him. He said maybe the computer wasn't compatible, and that it had to be a Windows 7. I told him I had a Windows 7 PC and it didn't work, so he wanted to give me the same tape and I told him no and he said then there is nothing he can do about it because the tape was open.

So then my husband asked him how do you test a tape if you don't open it. He said you should know what is compatible to your computer. He refused to give me store credit or let me get something else in the place of it. He said the only thing he could do was give me back the same tape. So I told him I would take it a step further and he said you do that, but, before you do, read this, and he pulled a receipt off the computer and I told him I wasn't reading anything because I would take it a step further. So he refused to give me back my money and this is why I am writing to you, because I don't think I was treated fairly. Oh yes, he said for me to bring him my computer and let him check it;maybe he knew more about it than I did and he could make it work.

I took the tapes back and told the guy at the door they didn't work and he said he remembers me from the last time. I told the guy at the return counter and he said I couldn't return the tapes because they had changed them once and you are only allowed to make one exchange. I told him to give me store credit or give me my money back and he said he couldn't do that and called a supervisor. When the girl came over and he told her what was wrong she called another person. He took the tapes in the back and said he was testing them. He called another guy that called himself the Geek Squad.

They said one of the tapes didn't work, but the other one did. I told him it didn't work on my machine. He wanted to know what type of computer and laptop I have and I told him and he said maybe the computer wasn't compatible and that it had to be a Windows 7. I told him I had a Wwindows 7 PC and it didn't work, so he wanted to give me the same tape and I told him no and he said there is nothing he can do about it because the tape was open. So then my husband asked him how do you test a tape if you don't open it. He said you should know what is compatible to your computer. He refused to give me store credit or let me get something else in the place of it.

He said the only thing he could do was give me back the same tape. So I told him I would take it a step further and he said you do that, but before you do read this, and he pulled a receipt off the computer. I told him I wasn't reading anything because I would take it a step further. So he refused to give me back my money and this is why I am writing to you, because I don't think I was treated fairly. There was no physical damage other than the fact that he made me angry as sin and that's a nice way of putting it.

In that process, my order was lost, therefore it was necessary to start over with a new order number. I am upset because I was not informed of these changes and once they did find out about my dilemma, no one could make any provisions for me to get this item immediately. I contacted the office to advise that I'd like to voice my complaint and was told to contact the Best Buy store (Mobile Phone Dept).

I contacted them and was put on hold for approximately 10 minutes! Someone finally answered and she put me on hold several more times and in turn connected with the Consumer Complaint Dept. They left me on hold for an additional 20 minutes, and just as they wanted, I hung up. How ironic that the CEO, Brian **, is the first initial contact when you dial, but the waiting and lack of help is ridiculous. This service is unacceptable and I want to know what your procedure is to make amends.

This is considered a 'non-refundable service' by Best Buy. The right thing to do was to fully refund my money on a factory defected laptop that was returned within 48 hours. I lost that service when I had to return a factory defected laptop so I deserve a full fund. This is a nasty trick done to the consumer. Also it was a HP 6-3155dx/core 13. Letters will go out.

I am upset and called Best Buy to ask what happened. They cancelled for the 3rd time and told me that it would take another 7-10 business days for my account to be credited. It has been 10 days from the last cancelled delivery and there is nothing in my account. I called Best Buy and they told me that they were going to send the notes to the credit department and I should wait another 7 - 10 business days. It’s been a month and they are just giving me the run-around by telling me the same excuse of their procedures. I am moving out of the country soon and I need to pay for some of my moving expense and the money is stuck!

Well, the chopper I ride is a $ 38,000 chopper. I'm real sure it isn't against the law to be a biker. I'm always clean. I never wear anything that has the name of the bike group I belong to. I won't even wear anything that say's Harley Davidson on it. The store manager told me when the first phone was broke. They don't want my kind in their store. How would they know my kind? They don't know me. I’m a retired United States marine. I need an apology and the iPhone fixed. And if I was to decide to ever shop in that store again, I need not to be followed and treated like a criminal.

I have put three requests into them and it has been turned down and the message left on my answering machine today from an Angie from their corporate office stated that since the TV repair company had ordered the part they were denying the replacement, that I needed to continue with service and they would allow for the repair. Nowhere in the $500 additional warranty that I purchased does it state that if the part was ordered, they would not replace the TV. It clearly states that upon the fourth failure, the TV would be replaced. When I questioned them on it, they could not give me a straight answer but just kept repeating they would allow the repair since the part had been ordered.

Right after such disclosure, on 11/11, I sought to return the computer to Best Buy and have it replaced by them. The store manager advised that the two week time after its purchase to return the computer had expired and refused to accept it advising that he was willing only to send it to HP for repair provided that I sign a document he offered which provided among its conditions that it was subject to conditions in a Service Order Disclaimer form which was unattached, acknowledge that the computer may have been damaged prior to that date provided that they would have no responsibility for any damage caused by them and limited their responsibility to the $29.99 paid to them for their services.

I refused to sign such an outrageous document as a condition for leaving it with them and they refused to even acknowledge the fact of its return. They threatened instead that it would be treated as abandoned property. The manager ignored my protest that it took some time for the Geeks to diagnose the problem to be a defective hard drive and it was returned as soon as that was discovered. The return was not made because of a change of heart. It was made because what they sold me was defective.

Since there were approximately three weeks between the date of the purchase and the date of delivery, I was already making payment on the dryer. By the morning of 11 December, I had not heard from the delivery service so I called first thing that morning to see what time we should expect the delivery. We were told there would be no delivery as our order had been placed on hold. I phoned Best Buy at 8:30 that morning (December 11) to ask why our order was placed on hold. I was told there was a good reason for the hold and that a manager would look into the situation and call me back.

We told them we wanted the dryer we had purchased and that if they could not deliver the dryer we had bought, they needed to replace the dryer that we purchased with a comparable dryer.

My husband and I had stated we would be willing to pay the difference between the retail amount of the dryer that we had purchased and the sales price of a dryer that was comparable to the one we purchased (there was a $25 difference). They refused our offer and claimed that in good faith they were offering to credit us for the money we had already spent plus $300. As for the pedestals, the ones we had purchased had been discontinued as well and the new ones cost $20 more. The store did agree to pay the $40 difference (since we had bought two pedestals).

The store supervisor (who had been in contact with the general manager) said the two of them would discuss the situation and let us know if they decided to be more "generous". We have not heard back from either the manager or the supervisor. During our conversation with the store supervisor, we were told we were the second customers to come in complaining that the item they purchased had not been delivered. The day prior (10 December), a customer experienced the same situation.

They sent me an automated response within an hour saying that they received my complaint form and that if I was trying to cancel or amend an existing order, I should call customer service. I called customer service, waited 15 minutes to speak with someone, relayed my tale, waited another 10 minutes for a supervisor to get on and then was dropped from the call.

I tried again but wait time was up to 20 minutes and I couldn't take the time just to be dropped again. I replied to my auto-generated email from customer service but have heard nothing back as yet. I checked Best Buy online and found that several stores close to me as well as the one in Newington have the exact model currently in stock. I don't understand why Best Buy would go to so much trouble just to ** me out of a lousy $80. Order number **. If I want the product which Best Buy agreed to sell me for $299, I must now pay them $380. I'm out $81 and at least 10 hours of my life and a few mm Hg in the wrong direction.

Again my husband called a few minutes later and asked how long they would be on sale and another associate said till Sunday when the new ad comes out. So we drove the hour to get there and when we got there we were told that those computers are out of stock and have been for awhile. We told them they lied to us and that we came along way and they just ignored us basically. I will never shop at Best Buy again.

About 35 minutes later, I received an email that I can not pick up like I intended to and I need to call Customer Service so I did so. I was placed on hold the first time for 30 minutes then they hung up on me right away. Then I called back and I was on hold for 38 minutes and I was talking to a rep and their phone made a loud busy signal and the phone hung up.

Now I made a 3rd call and I was on hold even longer, about 45 minutes, before I could get a rep on the phone. This is false advertisement and extremely poor customer service.

I'm not happy with the Best Buy professionals I spoke with. They tend to want to brush you off if they don't know the correct information. Most of their "Geek Squad" did not even exist when I purchased this warranty. I feel like I have been ripped off.

I am a rewards member with Best Buy and shop with them for years. If I had to buy something, the only place I went to was Best Buy—but not anymore after what I went through! The frustrating part was the way the manager talked to me. I request him if I could talk to someone higher than him. Richard tells me that he is the only one but that is not right. There should be someone higher than him. I felt that I was not treated right and this smart manager tells me to call 911 if I needed help. A store manager tells me that. Few words about this 911 number: is for emergency only. And if a store manager does not know that, then he is a danger to his co-workers as well as his customers. I don't know how Best Buy picks this manager, but I think that they need to work on that. I will never go back to Best Buy and I am sure that I will tell everyone what service I got at the Best Buy store in Colma, CA.

I went home and printed the website listing with the different price and returned to the store with the print out. They still would not credit back my account. They admitted that the price had dropped but during "black out dates" and would not credit me back. The "black out dates" fell within the 30 days after I bought this product. Knowing products drop price during Black Friday, I asked the sales person when I made the purchase if I should wait to buying and he said to not wait because Black Friday prices will fall in the next 30 days and the price difference would be credited back to me if the price dropped, like it did.

He used this situation as a sale incentive. Knowing the store had "Black Out Dates," I would have waited but they did not warn me of this situation and nothing is mentioned on the receipt. If you can help to resolve this problem that would be great. Thanks.

We called Best Buy Warranty, for we had purchased a 4-year warranty on the TV, and we spoke with Allysa who told us that, "Yes, it was under warranty and still under manufacturer warranty”, and that she would send out a geek to fix it. So we waited 3 more weeks and the geek arrived and told us it was not covered under warranty. So I took the TV directly into the local Best Buy store that we shop at frequently and asked for the store manager, and I spoke with the assistant manager because the general manager was off that night. I was then told that this was not under either warranty that it was damaged by someone and there is no way to prove that it came out of the box this way, and to help me, they would give us 40% off any new TV we picked out.

I was not happy with this answer and asked if there was someone higher up that could make a decision and was given the number to Consumer Affairs from Best Buy and spoke with Hayward. He seemed like he was going to help me and then spoke with the assistant manager and his tune changed and he told me the same thing - not covered under warranty. At this point, I was ready to leave and an employee from the store came up after observing all that happened and quietly gave me information on how to reach the gm of the store saying that the gm was a lot more understanding and they have helped others in the past so he would be able to help me also.

So I called the gm and he offered me 50% off, saying the same thing that this was not covered under any warranty and he could authorize this discount, even though the assistant gm just told me the most they ever offer is 40% off. What a joke!I now no longer ever want to shop in that store again and neither will any of my family or friends. It's sad to lose all this business over an $800 TV that was broken somewhere in shipping. I will say that another geek squad member that was there took the TV and shipped it to the repair warehouse in hopes that they would fix it anyway. He said what's the worst that could happen, but at least he tried.

I just got back from the Best Buy store, no refund. The assistant manager said it was not a returnable product so I am burnt for the cost plus the tax, an amount of over $80. Shame on Best Buy. Maybe Walmart is a better place to shop.

Right after I answered he brought the laptop to the back while holding tape in his hand. He comes like 15 seconds later and says that I had opened the laptop from the bottom. It appeared that he had just taped the box. I said that I had not even touched it. He continues to open the box in front of me and opens all the never opened bag so that he can plug in the laptop and see if it works.

It was all fine but he told me there would be the 15% restocking fee. I was outraged because that would still cost $75. I argued for a little while and he mentioned many times that I could get the fee waved if I got store credit instead of the money back. I was furious and just left with my money. The employee was very corrupt and I knew that he had ** me over. When I first said that I wanted my money back he started with the scheme that I opened it so that Best Buy could get this free money in their outrageous 15% restocking fee that added up to $75.

I went to work after purchasing the netbook and as I looked in the receipt, I saw that the setup was not by compact but by the Geek Squad. I feel like I was ripped off because your store was selling the computer at a higher price than advertised. I think your false advertisement just lured many of us that day into buying the same advertised netbook at a higher price. That afternoon after work, I went back to the store to get a better explanation about the item charges. I spoke with the manager. He told me that he knew that they ran out of the netbook this morning and started offering the same netbook that have the setup for an additional $ 49.99. He told me that the setup is by Compaq and not by the store and that was the same statement I got at the the counter.

My argument with the manager was why didn't they tell us ahead that are out of the item and they would charge an extra $49.99. for an upgraded one. He kept saying that the set up is part of the Compaq package. But then on the receipt clearly shows that the setup is by the Geek Squad. And it even says that it's originally $ 69.99 and they are giving a $20.00 discount. And the manager said, it's the way it is and I don't want to be a broken record about it. So, I just returned it and said nothing. I feel that Best Buy made false advertisement on this Intel Atom Processor by Compaq just to sell this netbook. Nowhere in your printed advertisement said that one has to pay 49.99 extra for the setup. If you guys placed it there, I am sure people would not feel ripped off because we would have been prepared mentally that that is the cost we will be paying for the netbook.

I am sure a lot of people feel the same way I do, after waiting in line for two hours. Someone from your store should have informed us that the advertised $149.99 netbook is no longer available. If that had been done, I wouldn't have waited for two hours to be disappointed.

It's like, "Well, if we can't get you that one, we can get you one for only $300.00 more. Talk about switch-and-bait. I wish that Best Buys will close soon. I'll stop waiting three more years for my 2008 rebates. What a horrible organization!

It's like, "Well, if we can't get you that one, we can get you one for only $300.00 more. Talk about switch-and-bait. I wish that Best Buys will close soon. I'll stop waiting three more years for my 2008 rebates. What a horrible organization!

I told him and subsequently two assistant managers that since I had been quoted a price and had driven a half an hour to purchase it, that they should honor the quote. They refused. One assistant manager kept saying that Best Buy had two items with the same item code. I told them I didn't care about their internal problems. Their salesperson had quoted a price, had put that price on the item and I felt it should be honored. When I insisted that they call an upper level manager, the assistant manager threatened to call the police if I didn't get out of his store. The Best Buy customer service representative whom I called subsequently upheld the store's decision. Not only do I feel it would be good customer policy to honor the quote. I feel that it's the store's obligation to honor the price quoted to me and that prompted me to make the trip.

They said they would do a one-time courtesy fix for this issue, some capacitor. I think that is the word she used. But get this, they want my credit card number. They cannot set up a repair without it! And they will put a hold on $120.00. This is crazy. I hate to find out how much it costs to ship this television. Don't I have any rights here? This television cost $1000.00. It should last more than 18 months. It was rarely used and it was well cared for. I thought Samsung was a reputable company.

We were told that a new one would be sent out from the warehouse on Friday the day after Thanksgiving. We were never called with a delivery time so we called them that Thursday morning and they indicated that we were not on the delivery list until the following Sunday. On Saturday, we received a call that they would be delivering the TV between 1:00 and 3:00 on the next day. At 6:30 that evening, we received a call from the warehouse indicating the the floor/display model we had ordered that was defective could not be fixed and they had none in stock so they would not be able to make a delivery the next day.

We did purchase a floor model! In addition, we were told it would be replaced with a new TV but instead they were trying to fix the defective floor model they switched on us because they knew they had none available! This was out right fraud on this stores part! We have gotten our money back and will never shop at that store or any other Best Buy again!

Essentially what happened was that the store's general manager Camela, refused my request for customer service that morning. I had gotten up early like most people and I got in line around 3:30am at the Best Buy at Alamo Ranch in San Antonio (5419 W Loop 1604 N, San Antonio, TX 78253). When the store opened at 5am, I walked into the store and grabbed some items that I wanted to purchase and walked over to customer service--so I could purchase the items, add them to my Best Buy credit card and get a price adjustment because of the new sale price on the Nook.

On Wednesday of that same week, I had purchased two Nooks for $149, which were being sold at that morning for $99. My understanding was, the Nooks for sale were priced at $99 until the end of business hour on Saturday. I had my receipt in hand and I was requesting a price adjustment, because obviously $99 is cheaper than $149. I tried to explain in vain to staff and the general manager Camela that she should simply follow Best Buy's existing store policy and that they should provide me the routine customer service that is provided according to exiting and written store policy.

She gave me a copy of the Best Buy ad and told me that it was stated in the Black Friday ad that Best Buy would not price match, and I replied to her that I did not see anywhere in the ad where I cannot get customer service for my items. If they do not want to price match, then give me a refund! When I pressed her, what she did say was that she would accept the returns and then make coupon/voucher to hand out and then walked away. In everything she did that morning, Camela had no respect for my time, for my loyalty, and worse of all, she refused to provide me customer service.

I was absolutely appalled at her behavior as well as her staff--who were simply following her directions. I attempted to document the episode, because I could not believe the discriminatory behavior, downright hostility and simple refusal to abide by your own store's written policies. I also want to add that the Nook was not sold-out in that store. I had gotten up early and I did not leave that Best Buy until 7 in the morning, where I had lost 4 hours of my time (time to get to store and waiting) and about 30 miles of driving all for nothing. I did not get serviced, and I could not purchase my items.

Oh, and forget about that Community Forum at BestBuy.com. It is simply the propaganda Best Buy machine. I think they use to work for China. They provide poor customer service, because instead of providing information and help, they are extremely defensive and thugish!

So I went back to Best Buy for an exchange. When I talked to the front desk and explained the situation to Alex and Quinn the Store Manager, they opened the box and inspected the camera serial number. After they did so, they told me smiling and laughing, "Nice try."

I didn't understand what they where talking about so I asked them what do you mean, "Nice try?" Alex said, "Yeah, the serial number on the camera does not match the serial number on the paper, so when you bring us the correct camera we will exchange you the camera." So I told them that I had just purchased two cameras 30 minutes ago but they hearing it they never asked for the receipt. I told them I want to talk to your store manager and Quinn said to me, "I'm the manager and I have told you bring the correct camera and we will exchange it." Then Alex re-inspected the camera's serial number and said then, "If you don't like the outcome then I will have the police department to escort you out the store." I was insulted and humiliated by being treated like a thief. I was never expecting that kind of treatment from Best Buy.

After the embarrassment, I asked them for their names and employee ID number to report them to Corporate but they denied the request. I called Best Buy corporate and reported the incident to them. Corporate asked me to get their employee ID or name for them to file but they also denied the request from corporate after corporate asked me to hand over the phone to the store manager. Quinn did talk to corporate. After corporate told me they have filed a report and will contact me when they're done with the investigation.

I went to file a police report with the Compton Sheriff Department but an officer at the Sheriff station told me that I couldn't make a police report because the theft happen to Best Buy not to me. I think it is immoral and unfair to treat the consumer public this way. I'm really upset with Best Buy customer support. I was humiliated by their staff and I want people out there to be well aware of what's happening to customers at Best Buy in Compton, CA.

The charge for them to come out would be 150 dollars. Since, I am disabled and on a very limited income, I could not afford to have it checked. But, I also had read complaint after complaint, all being the same problem with exact same TV, some had best buy come out and best huh took their TV and didn't give them back. So, I was not going to have that happen to me, in hopes that they would recall this TV. It has been sitting in my spare bedroom collecting dust ever since.

They explained that because I lived out of state and it was an in-store pick-up in another state, they had fraud prevention measures to go through. This I understand and appreciate, but it would of been great to of read about this online. You see my son needed the laptop because he was deploying (deployed) to Iraq on Friday, November 26, 2010. Moving on, I am assigned a case number and told to keep checking the order status because it should be only a few more hours.

I checked through Tuesday evening and then Wednesday morning, November 24, 2010, at 7:15 a.m. MST I received a phone call from Best Buy. The lady I talked to said that my payment got "stuck in the system" and could she have another credit card. I asked how a payment could get stuck in the system, the money was already taken out of my checking account and had been for 36 hours, so what is there to be "stuck".

She told me she didn't know but she would cancel the transaction if I could give her another credit card. So, being the good Mom that I am and wanting my son to have his early Christmas present before deploying to Iraq, I gave her my credit card information. I then asked her how long this would take, explaining the time constraints, etc. She said the transaction would be completed that day. (Wednesday) I said, "OK".

So, all day Wednesday, same message on the order update status. Then Thursday rolls around (Thanksgiving) and I call again. (Sigh) I explain the whole thing to another customer service rep and I am assigned another case number. This customer service rep told me the transaction should of been completed but sometimes it takes 24 hours. Well, it's been 4 days I tell her, so what's the problem.

She said to keep checking the order status for updates, the transaction should be completed by Thursday and my son can pick it up Friday morning. So, Friday morning rolls around (today) and I get the same message when I call (processing payment information) and the same message when I check the order status online "checking the in-store inventory at Papillion, NE store". Well, guess what? Time is up!

My son deployed this afternoon, no laptop and I still have not had the money credited back into my checking account. So, after 1 hour and 4 phone calls to Best Buy I get connected with an under-paid "I could care less" customer service rep. I told her to cancel my order. She asked why, I explained the whole situation and she could not of cared less. I asked when I could expect to see my money returned to my checking account, she said 7-10 business days. I said "Well, it took 4 minutes to take the money out, it isn't as if you are issuing a refund since I never received the product so why 7-10 business days?" She said that was store policy and hung up on me.

I sent an e-mail through the Best Buy online e-mail system telling them I am very dissatisfied, etc. the whole 9 yards. I just want other consumers to be aware of the nightmare this whole transaction was and to beware of buying online. The one thing I wanted to give my son, a proud member of the USAF, was a laptop for Christmas and because of "payments getting stuck in the system" and other ineptness, it didn't happen. So, now I will have to wait until he gets to his base, establishes his mailing address then borrows someone else' s laptop to send me an e-mail message with his mailing address to send him a laptop. I am so disgusted with Best Buy! I will never do business with them again and my complaints will be heard.

And lastly, I understand that I could of done this earlier but according to the Best Buy website, this item was available for pick-up the same day the order was placed, so I thought "no problem". I should of just wired the money to his bank account, so he could of paid cash for it, but I honestly thought we could complete this transaction within 5 days.

The Sony was $796.00 and the comparable Asus was $649.99. I was told my protection plan of $329.99 was not eaten and I would now have to pay them $69.99 for the set up of the new computer. I no longer have a protection plan and ended up paying Best Buy $78.11 to take a cheaper computer home with no protection which was supposedly for 3 years. I gave them $1,165.79 one year ago, they gave me a $649.99 replacement computer and charge me $78.11. Doing this math, I lost $437.69 in this deal. So how do they rectify this? I should at least have gotten 2 more years protection/service plan.

Isn't it your responsibility to let us know before hand? An iPad is not a computer and it is not specified. I was even willing to lose 15% restock fee because I do not need the iPad!

The store supervisor wasn't the friendliest person. He kept repeating that it's our responsibility to know the policy. Well,clearly I did not know even after reading the back of the receipt; therefore, I assumed that it was the regular 30 days return policy. I called up the company. They were willing to let me make a return. So they called the supervisor and he insisted on saying "no" even though he had the power to make an exception for I clearly stated that I did not need an iPad.

Then he offered an exchange. Well, right now, I do not need anything. I asked him for an in-store credit. He said no, again. Why can't I get an in-store credit? It's the money that I have to pay off and so obviously I will make a purchase sooner or later. I have been a loyal customer at Best Buy for so many years, and so have my family.

This entire ordeal makes me extremely furious. I did not like the customer service for they made me uncomfortable the entire time I was there. Now I am stuck with a purchase I do not want and I am extremely furious at Best Buy for hiring workers who don't know how to interact nicely with their customers.

I have never heard of something so ridiculous as to return the machine after I have transferred all my information into it. All this for a $70.00 plan that they couldn't give me? They lost $70 from me and a customer. I will never purchase another product from Best Buy! They are the worst.

I brought back the item I had paid cash for me also had the receipt. The woman would only give me a store credit. I paid cash and I wanted cash back. When I walked out of the store I took the item but she kept the receipt. After I had called the store (they would not allow me to talk to a manager) I took the item back in and Marissa tried to give me $11.00 dollars less than I had paid for the plug I as taking back. She was obviously trying to short me. I refused to take the amount she wanted to give. She said all they could give me was a gift card.

Rather than having nothing for the item I took it but I don't ever want to do business with them again. They are always rude and unethical they had earlier fixed my computer with absolute no guarantee. The computer fried. I told them if the machine was not worth fixing not to do it. Apparently the $300.00 dollars was more important than being honest. I have the district managers name and number it is Roy **.

We spent another 30 minutes trying to contact Joseph again, at which time he told me that Best Buy was sorry for the damage, but their warranties do not cover LCD's. When I asked why it was sold to me as such, he stated that he didn't know and would contact the store manager as this was a store sales issue if they misrepresented the warranty. After being put on hold again, I was told that Steve, the store manager, would not honor the cost of repair or exchange. So we went to the location. Upon arrival, we were greeted by a returns agent. When I explained the issue, she said she'd be happy to find Steve for us, as he was in the store. As she attempted to page Steve, another associate Corey called her over. He actually ducked behind the counter and told her something.

She then came back to tell us that Steve was on a call, but the other manager Robert could take care of us. Robert stated that since he didn't work at the location 2 years ago, that he didn't know what happened. When I argued that none of the collateral said that LCD's were excluded, he told me he'd see what he could do? What he suggested is that we leave the TV there and buy another TV at a discounted rate of $649.00. I declined and said I wanted my TV fixed or a credit for equal value. He told me that Best Buy could not do that. We asked for the district manager's phone number and were told that they could not give that to customers. We asked to speak to Steve, the manager.

We were told he was on a 2-hour conference call and would have to wait. We did. Steve actually appeared within 20 minutes to tell us that the associate who sold us the TV remembered us from 34 months prior. He also said that it was our word against the sales person. When I asked why our warranty didn't state that it excluded LCD's, I was told that Best Buy had since changed that collateral to reflect the exclusion. I asked why it wouldn't be honored as it was their mistake, he stated that Best Buy would not honor the warranty. Period. We are now out $1200 for a TV and Best Buy refuses to repair and honor the warranty or exchange.

After 9 days and no delivery, I called customer service to check on the order. Customer service told me they could not tell if it shipped yet and if it had, they could not tell me where it was so I asked them to cancel the order. They told me they would have to provide the refund on another store card and mail it to me. I told them I was in a hurry to replace the unit but they said there was no other way and it would take three business days for the card to arrive.

After another eight days had passed and no card had arrived, I called customer service again. They checked and found that the card had not been sent. They made another "three business day" promise and after a little pleading, they promised to send the card by next day service. I said "So I will have the card tomorrow (Friday)?" Then I was told there is one day for processing. "So I will receive the card Saturday?" I asked. Then I was told I would receive the card on Monday. I guess we will see but no one there seems to think this kind of service is a problem.

Maybe I am writing this prematurely and maybe I will finally get to replace my broken home theatre system but I simply want people to know that the Bestbuy.com folks feel no sense of urgency to resolve a proble. Buyer beware!

We went to pick it up the day after I received the call and we took it back to my boyfriend's house. We checked out the laptop by changing the screen resolution and that's when we found out that the nvidia graphic card that originally was in the laptop could not be detected on the device. They also broke the disk drive which is called the optical bezel drive. We had to bring it back and this time we spoke to another technician and they had to send it out again.

One to two weeks later, they called again, we went to pick it up. This time we checked it in front of them to make sure everything was in good shape. The disk drive was fixed. We took it back home and tested a DVD in the disk drive. It showed that the E drive was not recognizable. We then tried to connect to a network and found out that the smart card was not recognized as well on the device. It was on some broadband connection that we could not detect. We took it back in the next day and told them to test it out themselves. One of the technicians put in a CD and for some reason it worked. I don't know what they did exactly. We asked the technician that we couldn't get any signal back home because the smart card was not recognized. Best Buy's technician told us that it was connected to a broadband in Kentucky and they disconnected the wireless network connections. So basically, they messed up the connection settings.

We were fed up with Best Buy on everything they did. All we wanted was just for them to fix the flickering screen and we found problems on my laptop leading from one to the other. My boyfriend called the cops trying to help me out by letting the cops know that they broke my laptop and that Geek Squad is just scamming us. He didn't want me to get taken advantage of by Best Buy. So he told the cops the problem with my laptop. They thought this was absurd and they asked me that I had two options. The woman cop asked me if I wanted Geek Squad to either continue fixing my laptop or for me to just take my laptop and leave without dealing with Geek Squad anymore and just forget about everything.

The boss, William ****** was there the whole time. We followed him to the customer service after finishing up with the cops. The cops walked off without a polite note while my bf told them have a goodnight. William introduced us to one of their best technicians. This technician checked out my laptop while my bf made sure he would fix everything in front of us so we won't have to come back anymore for more problems. He took out a lot of the unnecessary things that I didn't need and got our connection running smoothly. The boss told the technician to make sure everything was 100% with my laptop. We took it back home hoping that things were finally patched up and better. My bf checked my computer, tested the Grand Theft Auto4 game from my steam account and found out that it could not play due to an error.

We tried Transformers as well which happened to work, but the graphics were a little choppy, not as crisp and sharp as it originally was when I first purchased it. He found out under one of the settings that it said generic pnp monitor which he thought was a generic screen that was replaced due to the flickering which was the main thing that we brought it to BB in the first place.

My laptop came with a LCD screen with LED back-light. We went back again the next day for them to check. We were more furious due to the fact that we had to go back again since we live far from BB. My bf has wasted half of his tank of gasoline due to my laptop never being fixed 100% by them. After going in for like the fourth or fifth time, we spoke to the supervisor, Anthony C.. We were outraged and started complaining. Best Buy called the cops for complaining as a customer. How is that wrong if you can't even fix my laptop? Here I thought Geek Squad are supposed to be trained professional technicians but, it doesn't seem like that at all. It's good to be intelligent but without enough knowledge, it doesn't help. All I wanted was the screen to be fixed which to be honest, still flickers. Anthony mentioned that if it is not fixed after 4 times, he will give me the same laptop, but there were no more displays of the floor model from what I remember him saying.

The problem is not over yet. It has just begun. It was until I picked up my laptop the next day. It was November 10th already. I ended up finding out that my laptop is damaged/ broken. I turn it on, it goes to Windows, I noticed Anthony had reformatted my laptop. I then try to go online, my boyfriend then helps me download Firefox and Steam to retrieve my game account. What happened after was that as the downloads were done, I tried opening Firefox and steam and it took forever to load. I tried closing the programs and retrying it but, I ended up finding out that everything froze. I turned off the laptop and then turned it on again to restart it. This time, I started Windows normally as usual. As soon as I clicked on "start windows normally," my screen was black for like 20 minutes or more. So I turned it off, then on again, and this time it went to Windows. I got online, but it froze again on me. It just keeps freezing. The laptop runs beyond slow. This never ever happened to me before. I can't even go online or play any of my games without it freezing or loading at all.

He broke my laptop and this is uncalled for. I can't even get my refund back along with my warranty insurance. My boyfriend and I both called the headquarters to see if we can speak to the CEO and they wouldn't let us, so the highest representative we spoke to was an executive supervisor. They did not help at all whatsoever. We explained to them about the damages done to my laptop. All they said was that they cannot refund any of the amount back. BB headquarters even told me that I should keep going back there and letting Geek Squad fix it under my warranty. We told the executive supervisor that we already complained to Best Buy in Long Island and we let them repair it like 5 times and we did not get anywhere. The headquarters did not even solve any of our problems which is beyond horrible.

This company is scamming people with money and treating customer service with very bad conduct. I really think this is a bad reputation for Best Buy. As a customer, I deserve to have my product fixed and satisfied but it just leads to one problem after the other. We tried making a deal with the headquarters if we can just get a refund back and we won't bother with them anymore, but no, not on their policy.

These damages are giving me emotional distress and anxiety. And to top it off, they seem to blame me or my boyfriend for breaking it which is not right. My boyfriend knows enough about computers that he even finds and sees these problems with what Best Buy is doing. As a customer, I am filing this complaint because I am very upset and that was one of the best gaming laptop there was that my boyfriend chose for me. There are even proofs of other people complaining about their problems with Best Buy if you google Best Buy complaints. I really want to do something about this and stop all this.

They sent out several more repair-people, none of whom were able to fix the problem. The last one out told us to turn the temperature up a few degrees at a time, waiting for a week or so in between. They were convinced the freezer was too cold. Now the temperature is as high as it will go, and the ice maker still doesn't work. To add insult to injury, Best Buy says that it is our responsibility to pay for this repair! This is not an honest, or credible company!

I go back to the store, found the same associate who sold me the cam, he looked at it and since it was still in the same (frozen state as 10minutes earlier) he wasn't able to do anything else than pull the battery out and try again. At this point, it seemed to work fine, but obviously there is some sort of an issue with it. I ask for suggestion, he tells me that I can either return it, get it repaired or get a replacement, since I am leaving for a 2 week vacation the next day. I have no time to wait for a fix and ask for a replacement, sales rep finds one unit in stock and said, he just needs to talk with the manager for a second.

After he comes back, the conversation changes and I am told that they will no longer honor their replacement assurance and I should purchase a new one at a 10% discount or just return the one I have already bought. At this point, I feel there is something wrong with this situation and demand to speak with the sales manager, (Kyle) confused about the situation wants to speak with the Geek Squad manager (Jamie) about it.

Now this is purely on a principle but when a salesperson says something they (the whole store) need to stand by it, and the sales person said I can have it replaced if it doesn't work, and in this situation the two Managers make a mockery of customer service.

So, I decided not to buy them at that time but a couple days ago I was at the apple store, and to my surprise the apple earphones with remote and mic were $29. I asked an apple sales person if the apple earphones with remote and mic were on sale. He said no, that is the price that they have always been. I'm just disgusted with Best Buy, they really try to take advantage of the customer. Best Buy is the worst store there is. Never going back. Also most all the apple accessories Best Buy sells are more expensive that at the apple store. "Customer beware."

The old refrigerator was taken away and I had no choice, in my mind, but to keep the new one. The store told me that they would issue me a 10% credit for my trouble. I appreciated that, I have however never been so disappointed with a product that I have purchased before in my life.

The doors do not close easily unless lined up exactly right. The ding that sounds if you have the doors opened too long is extremely annoying and I as well as the entire family hate that feature. The shelves are not tall enough to hold the items that we purchase no matter how you configure them.

The outside of the appliance is a smooth finish, which I was told was easier to keep clean, it shows every mark and scratches. I know it is too late to have anything done about this now, but after spending 2 hours cleaning the spilled carafe of coffee out of the fridge on my daughters birthday because the shelves are not tall enough. I am very frustrated and just needed to tell you that the design is awful and if a salesperson is selling something and the feature that you bought the item for does not come on the size that you need. The salesperson should be knowledgeable enough to know that and let you know so you choose something else. This refrigerator was not a cheap item, I hate it and I wish I had never got it. Thank you for your time.

Today, November 10, 2010 a Best Buy tech from MD appliances came over to fix the washer. He changed a part and he said: "okay, it should be fine now" and he left. I tested the machine, after he left and the washer has exactly the same problem as previously. The motor runs but the bucket does not spin. The difference between today and the other times technician came to fix washer, is that today I've had a camcorder and I did record every single thing.

So I told technician, "you have been here to fix the washer many times, but you never gave me a receipt." His answer was we don't give receipts unless customer asks for it.

Exactly, you're thinking the same thing I am. Best Buy is trying to avoid replacing the washer with a new one, thinking that customer will give up and go buy a new one.

Today, I called back Best Buy and I told them, technician just left and we still have the same problem with the washer and he told me (Nathan, floor supervisor ), we'll send technician again to re-do service. I think what Best Buy is doing, is a very serious violation of rules and regulations of the company and they need to be punished by the law.

Asus told me they didn't have one and to go back to Best Buy. Best Buy refused to give me any satisfaction or a working computer so here I am. The Best Buy manager at the FT Worth Best Buy tells me only Asus can restore the operating system. I find this strange because the Best Buy Dallas Service center does the warranty work. What a bunch of jerks. Never go to Best Buy my friends.

By now, roughly 6 weeks have passed and I was told that I could not get a refund because they sent the Asus out to the manufacturer. Because they sent it out, they could not give a refund and that sounds like a huge scam to me. I was told that I could get only a store credit to buy the comparable ASUS again for which I must pay an additional $104! I refused to do that, planning to dispute the charge on my credit card. Unfortunately, I learned that same day that I had unfortunately and inadvertently paid with my debit card rather than my credit card which is my huge error. I therefore had to take their credit yet again and had to take another computer of lesser quality than either of the two that I had previously purchased to avoid paying them any more money. I am outraged and could use some guidance. Is this a case for small claims court?

They mailed it to Woodridge Il for repairs, even though they told me it was Kentucky and it came back three weeks later with the claim that the motherboard had failed as well as the CD-rom drive and they replaced both. Came back with Windows Vista Home installed instead of the Vista Ultimate it had on it and no more Norton 360 anti-virus. CD-rom drive worked now but the rest of this piece of junk was just like when I took it to them, minus my anti-virus and operating system.

Took it back on 9/7/21010, 9/15/2010, and 10/29/2010. Their answer was formatting my hard drive and trashing all the info I had on the computer. The battery charger part does not charge the batteries. Their own diagnostics on 9/17 says that it blue screens and freezes. The last two times I took it back, they told me that if I have to bring it back again they would replace this piece of junk with a new computer.

Today, when I look up the repair order, it says that parts have been received to repair the computer. Clearly, they have no intention of replacing it under warranty and are lying as usual. The estimated return date is 12/01/2010. Their service is horrible. The warranty is a lie and a joke. They have never fixed anything in the however many years I've purchased electronics from them. They tell you when you take it in, it will be ready Friday but it usually takes three weeks. I get on their website to check the warranty information in their service portal and it either tells me "invalid log in credentials," "invalid format," or "we are unable to locate your plan number," even after following their online instructions which show a picture of the receipt and which number to use. The whole place is a joke!

I get on their live assistance chat to talk to one of their jokers about this warranty problem that has gone on for months and it tells me I am number one in the queue with a wait time of six minutes to talk to a representative. 30 minutes later, it tells me that status with right now chat has been lost. It always goes that way. Another fraudulent joke. I ended up had my plasma TV repaired by a different business and don't think I should have to do that with my laptop just because of their poor service and fraudulent service plan.

So my question is why is there no truth or transparency when it comes to Black Friday sales, but if it was any other sale that's going on, they will give out the information about how many of those items that are in stock?

Red flag. Nobody gives away parts so I asked about Samsung being aware of a problem with capacitors. Yes was the answer however they couldn't be sure when Samsung could get to it so I went with Best Buy service. After reading all the problems people are having with Samsung, I think it was less of an headache however, if anyone wants to start a lawsuit, throw my name in the hat.

On September 20, I was offered a credit for the Norton by online customer care to make up for all the issues with shipping, but that offer was rescinded the next day because "now we show it as being received.” I was then informed that the printer was on backorder and that it would last for up to 30 days. I extended the backorder on or around October 8. Today (11/4), I received an automated email telling me that my item "remained in backorder" and, therefore, it was cancelled.

There was no notification, no offer to extend the backorder, and I wasn't even given the full 30 days of the extension. As someone who has spent hundreds upon hundreds of dollars with Best Buy in the past (including multiple computers, cameras, video game systems, you name it), I am absolutely appalled at how this order was handled. I feel this is highly akin to a bait-and-switch tactic and that they were intentionally deceptive in their business practices.

I believe that Best Buy offered the bundle to entice people to make the purchase and that their company had no intention of ever supplying the printer, which is a very common one and is generally widely available at retailers in my area. This order has been mishandled from start to finish and customer care has been lackadaisical at best. The purchase was a gift and because of the lack of a printer, it has not been usable for its intended purpose for two months. I will now have to go out and purchase a printer separately, which will lead to additional expenses, of course.

First of all, I was told by the salesperson that I would be receiving a call from the delivery personnel, the Geek Squad confirming the delivery time on the day prior to my delivery. I did not receive any call so I figured my delivery date had been changed to another date. I spent the evening with my friend. At 8:00 a.m., I received a call from the Geek Squad informing me they were on their way.

I explained that I did not think they were coming since I did not receive the confirmation of my delivery the day before, as I had been promised and asked if they could come later. They finally agreed to change my delivery time for later that day.

When they did come, although I was told by the salesperson and my delivery included a "full room hook-up and premium delivery", they would not help me with wi-fi or computer hook-up with my new TV! I also purchased a Blue-Ray Player, 3D glasses and when I asked for them to show me how to use my Blue-Ray player and utilize my 3D, they told me that I would have to call the Geek Squad and pay for them to instruct me. My TV is not even set up so that I get a full picture!

At first, I thought my credit card information had been stolen by someone at Best Buy. Upon closer examination, it appears they sent the personal information of four other customers to me. This is a grave invasion of privacy, and I have no way of knowing if some other person received my personal information as well. What I do know is I have four emails from Best Buy intended for four other customers. I have tried to contact consumer relations at Best Buy for the past three days and haven't received a return call.

Ii have come to realize that since best buy does not keep records of "cash" sales, not only is this an act to defraud the consumer of warranty and other services, but they are defrauding the federal government as well by not keeping records of the cash sale and reporting said income. In addition to this issue, there are concerns about the manufacturer’s warranties as well and what happens to them.

The agent at the desk wanted to charge me $60 for the procedure. I informed him I was told it would not be a charge and he said he would take care of it. He said it would take about 2-3 hours and he would call the cell number I had given him. I waited 3 hours and returned to the store and found out they had not even started the procedure. I live 58 miles from the store, so I did not return home expecting to be able to take the computer home that day.

I told the agent I would return the next day to pick it up. I returned the next day at 11:00 am and was informed it would be another 10 minutes before they would be done. I returned 25 minutes later and still it’s not finished. I asked for the computer back and the agent shut down the machine and put it in the box and set it up on the counter; he then informed me he needed to cancel my original sale and re-sale the computer back to me in order to get the anti-virus to work properly.

I refused to have him do anything else and took my computer. I could not rely on any one at that store to credit back my account and then sell it back to me. I was afraid that if I did, I would have to pay for two computers instead of one. The customer care at this store is horrific at best. Not once did any agent call me with an update to the status of there work as they said they would. I had to drive a minimal 232 miles round trip for a computer that may or may not work. Driving 100-plus miles while mad makes for a long, long trip.

The promotion was to be informed about how to use your equipment. I was not given any support and they refused to attach my WiFi wires, computer and I don't know how to even watch 3D programs! I am so upset and have been totally ripped off with false promises! $2,700 dollars for TV and stand.

Funny, there should be a law suit against them. My mother still has one of those box TVs from the 80's. It's BS! No TV should stop working after 3 years. Philips only directs you to a repair center that will charge you $500+ to fix. You can get a new one close to that. Whatever you do, never buy Philips!

I went to Wal-Mart and asked their policy and they were opposite. I bought a more expensive TV there. I spend thousands of dollars at Best Buy and I won’t ever go there again over a $300.00 TV. Nor will my company, which is massive in volume.

I went into the store on October 20 and spoke with the appliance manager. I informed him of the problems, and after telling him, I was not going to have the washer serviced again, he finally began to process the order for the new unit. On the original purchase, we paid the fee for delivery and set-up and the appliance manager was trying to make me pay this fee again, to exchange the defective product that was sold to me from the very beginning.

I then asked him why the delivery had been scheduled for Saturday (as clearly stated on the order). His reply was simply "I cannot answer that question". At that point, I told him I wanted him to go back to the appliance department and find another GE washing machine comparable to the one we had purchased and I wanted it out here this week. I received a call from him yesterday, informing me he was able to locate another unit, and scheduled delivery for tomorrow, October 27.

I cannot begin to express my dissatisfaction and anger with Best Buy in this entire matter. In the month and a half I have owned this new washing machine, I have been able to wash only 7 loads of clothes. I have had to endure the time, expense and aggravation of taking my laundry to a laundromat, when I have a brand new (non-working) washing machine in my home. The actions of the service man called out each time to work on the unit with numerous scheduled appointments with no-shows/no calls and then when he did show, his wife was present with him, were totally unprofessional and rude.

No offer nor apology has been extended by Best Buy in my problems and expenses, incurred with this purchase. If this is what I can expect from Best Buy, I will never again step foot in a Best Buy store and I will inform anyone and everyone of my most unpleasant experience.

On 10/24, when I went to pick up my laptop, I was informed by Noelle that my laptop was not ready and in fact was never worked on since a recovery disk was required. Needless to say, I was annoyed that it took 4 days to be told that I needed a recovery disk. However, I was assured by a Geek Squad supervisor that I did not need a recovery disk since he would be able to re-install Windows which should solve the problem. The supervisor informed me that it would take no more than a few hours and to expect a phone call later that day.

No call was delivered. On 10/25, I received another phone call telling me that my laptop was ready to be picked up. I quickly went to the store and was informed that my laptop could not be repaired without a recovery disk and that the previous supervisor was completely mistaken. All employees were unwilling to give me the name of the supervisor and no supervisor was willing to come out to speak with me. After 10 minutes of waiting, I was told that I had two options: (1) Get a refund; (2) give them a recovery disk (which I did not possess).

I received my refund and left the store. Frankly, I was shocked by the horrible customer service which was matched only by the incompetence of the employees. Particularly, I'm disappointed in the fact that no one was willing to give me the name of the supervisor who originally gave me the false information. Perhaps the situation would have been different if I possessed a vociferous personality and demanded satisfaction. Anyway, I'm writing this letter only in the hopes that someone will read it and make every effort to assure that this does not happen to another customer at Best Buy no. 483. If needed, below is the list of my 3 service orders [concerning one laptop issue]: **. Thank You.

I called Direct back and they gave me the # for smart circle which was disconnected called direct back they finally got in touch with smart circle who said they didn't get the equipment in! but they would reschedule needless to say we told them we wanted to just cancel I asked for and e-mail or letter stating they canceled but they said they were unable to do this!

So now I have to watch my checking account to be sure it’s canceled. We have spent a whole day on this I am disgusted with this company and its practices and believe this is just another scam. Cannot understand why direct would have salespeople in store and not take responsibility for them. Why we had to go through so much to cancel. They should be more certain of the companies representing them a lot of people would have given up and probably been held responsible for a bill whether they were installed or not.

I paid $1053 and now I don't know what to do or where to go for help. I got so upset because it was a gift for my father's 75th birthday, and I was frustrated because the people at the store were unprofessional and Natalee, the manager, even refused to give her last name. When I asked them what to do now, they told me they don't know and brought the TV to my car.

When we asked Ken how long it would take, he said 7-14 days. I asked him what I was supposed to do during the next 7-14 days while they determined what their direction would be with my DVD player and he said that we don't offer loaner merchandise. So aside from Ken having a very condescending and rude attitude, it appeared that nobody at this store was interested in trying to help me and were only interested in explaining to me the store policy and procedures that the computer told them. They lost a good customer for life.

I did both of these things and it was better but still not good. I called back and he came right back the next week and told me to try sending a load of Tang through the washer, which I did with no decent results. He came back again and said that I should not leave the door open so it wouldn't mold and that I should scrub out the whole inside of the washer with a bleach solution especially all the rubber around the doors.

At this point I am saying "Look. I spent a fortune on this stupid washer and I don't think I should be jumping through hoops to get this thing to work properly. I told him I really felt like the problem was that the washer "walked around a lot during the spin cycle prompting it to shut itself off before it had completed the cycles. He tighted down something on the feet and told me to call back if it didn't work. It didn't work so I called back and he came back and told me that the floor was not level and if we leveled the floor that would help. My husband poured a pad for the washer and it just would walk right off the pedestal. I had to stand there and push it back as it spun.

Called again and he said to fill my pedestals up with something heavy and I filled it with books. That helped but still no good. What in the world, does anyone else thing that this is a little ridiculous for something that cost over $2000.00? Another thing, why is it necessary for the silly thing to take an hour to go through a cycle. I miss the days with my old rusty harvest gold top loader.

Within a month, the screen goes blank and no sound, again. We call for another repair, and within 10-14 days, a repairman comes out and gets it working. I asked if Best Buy had a lemon law, and his response was after 3 tries, the TV will get replaced. Guess what, 8 weeks go by and the screen goes blank and no sound. I contact Best Buy and am told that since it has been 30 days since the last repair, it is not covered and we will have to pay for any repairs done. Repair parts have their own 30-day warranty.

At this time, we are now 2 months past the original 12 month warranty period. When I explained that the original problem, within the manufacturers warranty, still has not been fixed I was told there is nothing they can do because I did not buy the extended warranty. I asked for the reps supervisor and he told me the same thing, and there was nothing he could do.

My response was that we will no longer be purchasing our electronics from Best Buy because a company should stand behind the quality of the products they sell and make sure a customer has a quality product instead of hiding behind some policy. My employer would be out of business if we treated customers like that - we fix things until we get it right or we replace it at no charge for our customers. I do not recommend buying anything from this company, unless you consider it a disposable electronic and don't mind replacing it out of your own pocket.

Never again would I buy Frigidaire nor would I buy from Best Buy! I am now making it my second job to make people aware of these two companies, and advise them against buying Frigidaire products and to think I almost went out and buy washer and dryer too, so I can have all Frigidaire appliances. I am heading to Sears for my washer and dryer and am getting Maytag or Kenmore.

I went there today on the 20th and Chris told me it was in transit, but he did not know when it would come in. It was UPS or FedEX. Funny, whenever I send something, I am able to track it from start to finish. I asked for the store manager and was told she would look into it, but Chris was the best they had. She offered to sell me a new computer and allow me to bring it back when mine ever showed up without a restocking fee. I said, "If you were a car dealer you would give me a loaner instead of offering to sell me a new car." I will never shop at Best Buy again. The people lie.

As of this past March, we have encountered some technical issues that has now become an on going battle to get a replacement, or credit from this defective flat screen. We've now had this flat screen in for repairs well over 4-5 times since this past May 2010. From what our warranty/guarantee states, we would be granted a replacement, or refund in the event of this equipment malfunction. Best Buy has us in gerbil cage, spinning ande going nowhere; because the 'catch' is, the service repair techs must deem this TV as 'unrepairable' before they will issues us a refund/exchange. So, in other words, if this TV can be repaired, we must endure these inconveniences, until all avenues are exhausted.This television has a 'Ghostly' issue going on. It continues to turn itself off and turn itself on all throughout the day and night.

It has been serviced by two (2) different repair shops. They both has not found the problem. So they return this malfunctioning TV set back to our home. This television has traveled back and forth to Texarkana at least 4 times. Campbell Appliance repair has taken it in also to observed it at least twice. One repair center has 'seen' the issues we've complained about, they ordered a replacement part, and yet the problem still exists! It's very frustrating at this juncture. What can I do to get my refund or exchange? I've made made numerous calls to Best Buy Headquarters. I've listened to enough elevator music to make me **!

I've been told by many 'Geek Squad Reps.' that we must continue placing this TV in for repairs, even if they can't repair it, or redeem it unrepairable! On another note, I asked for a 'loaner' while this ghostly TV is out on repairs. The store clerk didn't bother to look up our account, as I stood there with my receipt in hand. We were instructed to choose a TV that was on display to take home in the meantime. But, here's the real kicker...I had to purchase the display model The manager explained that when our 1st TV is repaired, that we can bring it back in for a credit.....hum! I've called, talked and have done everything but screamed at this company about my warranty and what they promised, but it seems to have fallen on death ears!

Now, we have two (2) TV sets from Best Buy. One that has not given us a problem since May 2010 (the loaner), and one that is a constant nightmare. What can I do, short of reporting them to The Better Business Bureau, or the Consumer Protection Agency in Baton Rouge, La?

I'm certain that Best buy has a loop-hole in their contract to many unsuspecting buyers, who will also get caught in a world of deceit like we have. I'm looking for answers, yet Best Buy only gives you lip service that leads nowhere. I want a refund! I also want them to pay for any interests I have accrued since I had to buy the 'loaner' on my credit card. There is something very wrong with this TV set, and they will not cooperate with me whatsoever to resolve this issue. My question to you is, what happens when my warranty runs out? Who will be responsible after that, even if they can't find whats wrong with this TV set? Please contact me at **, or reply to my ongoing issue via email. Thanks.

I have just finished two degrees in Miami, FL and have moved home to Kansas City, Kansas to help my disabled mother prepare to sell our family home and get her moved into a more suitable environment before embarking on a career in my field of study, substance abuse counseling. There is no money to fix TVs that seem to have a redundant issue to begin with.

Not a week later the TV began to smell as if it was burning up and yet again that does not work. When I called to inform them of this, they told me we would not be getting a credit but they would be replacing the same part that lasted all of maybe a week! Now I have been without a TV for going on a week, and they will not honor the extended warranty that says if they can't fix the TV, they will give you a credit towards a new TV. Thanks for the attention.

I called the store at 847-406-3914 on 10/13/2010, after reading the policy on the reverse of the receipt, going to www.bestbuy.com and reading the same informatio. I then spoke to a Geek Squad member at the store. I explained my circumstances, and the female said I wouldn't have a problem with the return/refund. I had the original receipt from my husband and went to the store with every piece purchased and proper working order.

Everyone was very helpful and I was able to accomplish the return and exchange. Until another Geek Squad member came up to the register to explain the Restocking Fee of $75.00 that would not be refunded. Being with my two young kids, and getting close to their bedtime, I continued with the transaction, as was. The Restocking Fee is described as 15% for notebook computers.

The iPad is a Tablet PC, not a notebook computer. It has no keyboard and is configured for output and input, unlike a notebook. Even on your website, (www.bestbuy.com), notebook computers and Tablet PCs are in different categories. So how can they be the same when classifying it for a fee, but not a product search? The policy also indicates 10% Restocking Fee for iPhones. But nowhere does it say anything about Apple products in general or that this restocking fee encompasses the iPad. Not printed on the receipt, available on the web-site, or told to me personally when I called the store. Had I known I may have kept the gift.

Today is 10/14/2010, I spoke to Tony, the manager at the Gurnee store who said he was new to the job and unsure about the policy, but couldn't do anything. Even if not refunding the money in cash or credit to our Debit MC, a store credit would seem fair, even 10% would seem more fair considering the receipt states the fee for iPhones.

Tony gave me the 1-888-237-8289(Bestbuy) number to speak to someone about filing a complaint with corporate, because as he said there was nothing he could do. There was no override and the system was designed that way. When I spoke to a male representative around 1:10pm CST for nearly 25 minutes, he explained there was no way out of the fee. Arguing they were the same (a notebook and a tablet) and regardless, because it is an Apple product, I wouldn't be refunded anything more. I asked to speak to someone else, he explained that no one would answer any differently and my complaint was being taken.

I don't see why it would be so hard to print an addendum, alter the existing receipts or web-site even to cover the gray area here. I should not have to pay $75 because I received a gift I wasn't fully satisfied with; especially returning it within the specified range (14 days), calling ahead to Geek Squad, also having the original receipt and all accompanying accessories.

I do not appreciate the tactics used to persuade me to give-up on this matter, as stated by Best Buy employees, (You're not gonna win this battle). He seemed more eager to debate and argue than resolve the issue or bring any clarity to why the Restocking Fee for the iPad wasn't clearly specified. He did say because it was a new product, maybe the paperwork hadn't caught up.

Why should I have to pay for this oversight? As I said, this was a gift! After reading the receipt back, I didn't hesitate to open it and try it because it was returnable with a full refund. Please correct this omission of a clear definition of how the iPad, or Apple products in general sold by Best Buy, are treated in the return/refund/exchange policy.

I hope something can be done to make me more comfortable with continuing to shop at Best Buy. This experience has left me unsettled. Thank you for taking the time to read this. I can be reached at: (contact info.)

More than 30 days later, I have not been able to get the DirecTV people to come out and install it. They keep canceling. When I called Best Buy to find out what was going on and complain for the 3rd time, you get put on eternal hold and all of the people that work there avoid eye contact so they don't actually have to do any work. I called DirecTV and they told me the service tech resigned. 10% unemployment in IL and someone is just walking off a job, right! They just don't care. I am so disgusted with Best Buy and DirecTV. I'm returning the TV and blue ray. I will never buy anything from them again. Just pure disgust with the way people in the service industry treat others. That's why all of our business is going overseas.

In March, 8 months before the service pack ran out, it started to become hot and sometimes the battery would not charge. In June, the overheating problem became so bad that I could not use my laptop and I took it into Best Buy to fix. When a Best Buy assistant turned it on, it burnt her and she sent it in for repair. It came back with an updated BIOS. The overheating issue appeared to be fixed but not the charging issue. However, after a couple of days, the laptop failed with the blue screen of death and an error message regarding the BIOS. It was sent in to Best Buy Service Center for the 2nd time and they replaced the battery.

I took it home and I got the Blue screen of death with the BIOS error message and the laptop was still not charging. The laptop was sent in to Best Buy Service Center for the 3rd time and they replaced the battery again. I took it home and I got the Blue screen of death with the BIOS error message. The laptop was sent in to Best Buy Service Center for the 4th time and it was still not fixed when I got it back. I got the Blue screen of death with the BIOS error message. The laptop was sent in to Best Buy Service Center for the 5th time for "junk out request" in October. It came back again from the Service Center where they tried to fix it again.

My service contract ended a couple of days ago (Oct 9th), before I picked up the laptop and I have been without a working laptop since June. Best Buy won't honor their lemon policy in the service contact. I am worried that I am going to go home with a broken laptop that Best Buy couldn't fix but kept delaying till the service pack ran out.

I find myself in a very difficult situation with your store. I went to your store sometime in August to purchase a set of high performance car speakers for my car. After consulting with one of your sales representative (his first name is David), he recommended PolkAudio, which I bought. I also bought a 'Kicker' sub-woofer in an effort to enhance the sound quality of the car. I do not recall the exact amount that I paid on the speakers alone, but I think it was in the neighborhood of $700+.

Today, my car system is in worse shape than it was when I went in to have the speakers replaced. What follows is factual information about the sequence of events. The reason I made the $700+ investment (excluding service costs and the $100 tip I gave your associate, Eddie who is no longer with Best Buy) is because one of my original Infinity speakers had blown out. Specifically, the front speaker on the driver's side was completely gone, ruptured in the middle. I know this because I had no sound coming from this speaker when it was still in the car and Eddie showed it to me when the work was done.

On September 1, I went to your Car Electronics shop and asked Eddie to replace the speakers. Eddie was recommended to me by your sales associate, David. Shortly after I drove away from your shop with the new speakers (by shortly, I mean within minutes after I drove away), the front speaker on the front 'right hand side' - the passenger side, started to produce a lot of static and a rattling sound. I was both surprised to experience this and disappointed.

A few days after September 1st, I went back to the shop to bring the issue up to one of your associates. I could not return to the store immediately the day the car was serviced because it was late and the shop was already closed (they stayed open late past 9 pm to finish my car). I could not return to the store the next day, or within a few days because of the nature of my work. I get out of my office late and I travel for business.

I went back to the shop within just a few days and a gentleman by the name of Alex tried to help me. After checking for about 45 minutes or so, Alex told me that the issue was associated with the amplifier I had in the car (the amplifier and wiring were not purchased or installed at Best Buy). I went back to my home and replaced the amplifier only to see I had the same issue with the speaker on the front/right. Clearly, the issue had nothing to do with the amplifier.

I went back to your store on Sunday September 26 to bring this up to Alex's attention. It was late in the afternoon. He asked me to come back on the following Sunday at 11 am because it was late. I agreed with him because the store was closing within half an hour or so. I wanted them not to rush the work to identify the issue. I could not make it during the week because of the nature of my job.

I went back to the store for the fourth time on Sunday October 3rd (yesterday) and stayed in the store from 11 am to almost 5 pm, only to find out they could not fix the problem.

I immediately tried to get help from your management staff to see what could be done about the situation. I spoke to two of your managers, one by the name of Liz (who tried to be helpful) and one by the name of John, who ultimately took my case and who was unhelpful and offensive.

Mr. **, I have spent a lot of money trying to get my car serviced at Best Buy. I have never brought my car anywhere outside of the BMW dealership for service, while it has been in my possession in order to avoid situations like these. I prefer to pay the dealership a premium in exchange for good service and good work. I brought it to Best Buy because I thought you had qualified people working on car audio systems. After this experience, my position in this regard has changed quite drastically. Let me give you a 'before and after' account of events, as it relates to the status of my car.

Front speaker was blown on the driver's side. All other systems, including sound control, fade, left/right balance, sound to all speakers (except to the one that was defective), all systems were working properly. The issue/and only issue, was the speaker that was blown on the front/driver's side.

After all of the adjustments and re-adjustments made by Alex (and someone else who was there yesterday, but I did not get his name), my car now has many other issues that were not there prior to me bringing it to your shop on September 1st:

The left/right balance is out of control; the fade effect does not work properly; the speaker on the front right hand side was fixed at the expense of the front speaker on the driver's side - now the front speaker on the driver's side does not work at all. Alex explained to me that he switched some components to make the problem go away from the front side on the right, but only resulting in having the problem now back on the driver's side. I am getting no sound whatsoever in the front/driver's side. On top of this, the control systems are out of control.

John, your inventory manager, I believe, told me he had to get your insurance involved because 'most likely the issue is associated with the wiring and, since Best Buy did not install it, they had to assess whether you are liable for this issue or not. Since Best Buy did not install the wiring, you cannot take responsibility for this issue'. Firstly, I had no issues with the sound or any of the sound controls prior to bringing my car to your shop. The only exception was the speaker on the front (driver's side), which was blown/defective.

If John's position is correct, the implication is that Best Buy should not touch cars that have not been fully serviced at Best Buy, including wiring and other components. If cars are wired elsewhere, you should not touch those cars. Otherwise, the customer pays the price if one of your associates causes the existing wiring to be defective and I firmly believe this was my case. John told me that the original infinity speaker I brought in was in fact not blown. John is implying I am lying about this situation, which I find extremely offensive and am not taking lightly at all. I question John's judgment and carelessness in this situation. Firstly, John was unaware of this situation until yesterday and did not know my case or the multiple times I had been back to the shop to get my sound system back in order.

Secondly, John did not actually see the blown speaker when it was replaced by Eddie. I did because I was there and I saw it with my own eyes. In addition, I knew I had an issue because I was getting no sound from that speaker. Thirdly, why would I spend over $700 on this if I did not have an issue with my sound system? How can John make such a determination? I assure you that I will do everything I can to bring John's behavior up to the attention of the appropriate officials within the Best Buy enterprise. I have already submitted a complaint to your corporate office - the case number is highlighted above for your records. Mr. **, here are my expectations:

4. If this issue is not fixed by Best Buy, I want my money back and I will gladly return your speakers, so long as I get my old speakers back. If you care to give me a call, you can do so at 646 **. I just want to get this resolved and move on permanently from your stores. I also wanted to document the sequence of events. This email serves this purpose. This experience has been just incredibly uncomfortable to me. I will never again purchase anything from any of your shops. I hope this is rectified quickly.

I will seek action from the Better Business Bureau, the Department of Consumer Affairs, and other Government Agencies if my problem is not resolved in a responsible manner. I will also call my credit card company to issue a stop payment on this if the issue is not rectified in a timely manner. This situation is simply unfair and unnecessary. Liz, the other store manager I spoke to was actually very helpful. I want to thank her for her attention.Thanks for your attention to this matter.

By completed I mean that it sometimes works. The bluetooth sometimes works and the plastic piece around the faceplate constantly comes off. This is all after they broke my front speakers, broke the handles on my doors and happily charged me for installation. It took two-plus months to get the check from Best Buy insurance to re-pay me from the money I spent to get it fixed sooner than later.

Horrible customer service and argumentative and unknowledgeable staff was the least of my problems with these bozos. Stay away at all cost! I had to take multiple days off work to get a problem that should have taken one day to fix.

They destroyed my laptop that cost around $1400 and replaced it with one that supposedly has a faster processor but the screen is inferior. They also gave me a $100 gift certificate after I pointed out that the screen of the one they wanted to replace it with was inferior! They took so long trying to repair my new Sony vcf115fmb, I failed my anatomy exam.

I am trying to get the one they replaced it with to open my anatomy program but I am not having a lot of luck. Oh yeah, I paid for one of their geek squad people to come out and hook my printer and wireless laptop before and they weren't going to send anyone out to hook up the replacement until I insisted. Not only that, the guy that was packaging the new one up dropped it on the table! I told them that I didn't want the one they dropped but they gave it to me anyway! I will never buy anything from that store again! I have never been treated so wrong and bad by a store in my life! I am not the only one that will never buy from them again! I wanted the resolution screen I had and they couldn't supply me with one. You should have seen what they tried to send me home with! My laptop with the whole top broke! What can I do?

The model number for the Samsung is R5253BASB. I am a divorced mother with two teenagers and getting the refrigerator fixed is a really big problem for me financially. I will never buy another Samsung product again. Shame on you Samsung. You are milking innocent customers. Please respond to me.

The Guitar Hero drums stopped working along with the guitar. I tried to enforce my all so great warranty and was shot down. The manager said that, that used to be the policy, but not anymore. They said they would check my X-Box 360 through "Geek Squad" and would send me a refurbished one. My warranty is still good until 02/24/2011, but I can't have a new one right off the shelf. What did I pay extra money for? They said they no longer carry that one and if they did, they wouldn't give me a new one. When I asked what I could do they said I could call 1-888-best-buy to complain, but that wouldn't change anything.

When I returned my guitar hero, they said they no longer carried that kind and I needed to pay $10.68 more for the one they had. I argued and won that one and they did replace it at no extra cost, but only after I asked to speak to a manager and I made a scene. There were specifics when I was sold this warranty and those specifics were the only reason I purchased the warranty. I feel they should replace my X-Box 360 with the one they do have, right off the shelf, not something refurbished. It isn't my problem that they made promises and then changed them. I really don't know what to do, but I am willing to do whatever it takes for them to hold up their end of the deal. I am a single parent with 3 boys and I don't have the extra money for nothing and that is exactly what I got.

I did and he wasn’t there. They then said 12:30 and I left and came back. They said he was delayed again and come back at 1:00. I did and he was there. I told them if he wasn’t back with it in five minutes, I want my money back. I requested to talk to the manager about the problem with the organization and she said she would fix it. I asked her what they would do to fix the problem with the runaround I received. She did not have an answer. By that time, the delivery man came in. He brought it to my truck. He apologized and said he was sorry, he would have brought it back to the store and he was close by. He said he did not get a call. Your customer service department said he did. I wasted 3 hours going back to the store and lost part of my day off because of the runaround I got from the customer service department.

The nightmare starts here after it took over 6,7,8,9,10 telephone calls and three months, we finally got someone from Best Buy to come to our home for installation of this system which was still in boxes . The person they sent was not from the geek squad as promise and charged to us, but was a regular employee from the store and they did not know how to mount it. (we purchase the best they had they only knew how to install the cheapest they had, so we had to return the mount and get a different one. next the geek squad was unable to program the remote again we had the best they sent us back to get an inferior remote that did not support all of our

Next we had Harman Kardon Best Speakers 7.1 surround. They could not get this to work and request that we get Samsung that does not have as many features. The Wires were to be concealed and it is a mess. I had to buy some auto pipe covering to keep from looking like an idiot installed it. We paid $499.00 for 4 year warranty that stated after 4 visits you receive a new product. With all of these issues contractually we should have qualified. Yes they did come out and put a new mother board in the back instead of replacing the TV, since the USB Port was not working. One of our main complaints not to minimize the others, was the feature that inspired us to make the purchase, the feature was the content Library which allow you to play pre-programmed games, recipes, art gallery, exercise program, children and adult games, that you use a link stick.

We were not informed about to update and upgrade. Now they no longer make the link stick. Also a feature called Wise pro, which allows you to get the weather, stock and news streaming from the internet, does not work. They suggested a power max stronger signal and that too did not solve the problem I have communicated with the corp. office over and over until I feel scammed or someone don't want to right a wrong but they were happy to get and use my funds. After so many emails of promises from Best Buy Corp they have decide they are not going to address the issue anymore. All thing that were done were initiated by Best Buy and stringing us along. We were sent $75.00 gift card for not returning my calls on one occasion and a $100.00 gift card for not returning my calls on another occasion. This has been going on since 03/06/2009.

Now, we are in September 2010, 4 years after my 5-year warranty. I purchased from Best Buy. So, I call them up because I need someone to come out because when it spins my washer it sounds really loud now for some reason. And sometimes gets a code F1 whatever that means. Then they tell me they no longer have a best buy technician in my area and then say they contract out to other people in my area, so I say great. They said they will send a message to them they are called Greens Appliance. She said, they will contact me to set up an appointment. Well, a week goes by and I call Best Buy again so I just asked them to give me the number.

I got the number and called these clowns who had never bothered to even call me. And they say they cannot service this kind of washer. I was mad already are you kidding me after a week of waiting already and now this. So, again I call Best Buy back again and so they tell me they have one more place and they should be contacting me to make an appointment. So now, 2 days later they call me and tell me the only time they can come by is between 2-4 daily. At this point I am livid right in the middle of the day how convenient is that. Which is fine for people who do not work.

To top it all off, I am School Bus Driver. I cannot just take off in the middle of the day. Then, I call Best Buy back again, I am so mad I will never buy a thing ever from them again. I will take my business somewhere else. They tell me I have no choice, I have to go with them or I can call another service company in my area have them do it and wait to get reimbursed for the service. Are you kidding me. I paid for a warranty with Best Buy and I have to do all the work to get someone here to fix my washer. That is why I am writing to who ever wants to listen to this I am very upset about this. So hopefully someone please help me!

He said I should run my tap until the water registered 120% and to use a liquid detergent opposed to powder. In all the years we have owned dishwashers we never relied on running tap water first. Since then, I have to rely on not only running the water until it is hot, which we have set on 130%, but I also have to heat water on the stove top to boiling and pour it into the washer before starting. Sometimes it cleans and sometimes it doesn't. I even resort to hand washing sometimes because it is so frustrating. This model was over $800. What do we do? We purchased it last 6/25/2008.