Best Buy Reviews

We then called Best Buy customer service and explained the situation. After another hour on the phone the rep was unable to access the Canadian outlet website so he suggested that we just pay full price for the TV and IF he was able to access the website at a later time they would then consider the price match. Strange how the Canadian Outlet website and customer service had no trouble helping us... Needless to say we will head to Canadian Outlet and purchase the TV at their store. So much for an easy, no hassle price match. NOT!

I didn't realize he didn't put the card back in the camera until Sunday when I wanted to take pics of my son! I am beyond upset. Those are pics of us bringing him home, his monthly pics, halloween, Xmas, New Years...basically the beginning part of his life gone because this kid was so hyper and all over the place he didn't put it back where it was supposed to go! When we called all they said was, "We will look for it." My husband went down there too and he came back saying the manager will call me Monday. Monday came and went! I am so upset. They could have checked the cameras or done a little more than just "look." It's not about the $30 SD card as we told Mark when he said, "I'll just give you mine." DUH...We have all our pics on the other one! I will pay a lot more to anyone who found it, It's all our memories!!!

Our delivery was originally scheduled for this past Monday. When we were called by Best Buy's delivery contractor in the NYC area last Friday, we were first asked if our building had delivery hours. I informed the woman that it did and that deliveries had to take place between 9-5 on weekdays only. She then told me our delivery was scheduled for the 3-7 pm range. I told her this would not due because it was not allowed and then asked her if we could be put on the earlier end of the delivery window. She said she could not guarantee it and so I said it was best to reschedule then. We then booked the delivery for tomorrow (Friday, 1/30). Before we hung up, she asked for the management agency's phone number so she could call about COI requirements and I provided her with it.

Today, the same woman calls to tell me that tomorrow's delivery is scheduled to occur between 3-7. Needless to say, I was irate. I reminded her that when we spoke a week prior, the entire reason we rescheduled was because the delivery had to occur between 9 and 5. She said she would call me back. She called later and my husband spoke with her. She informed him that the delivery could not be changed - that it was arranged based on geography. He too was incensed and demanded to speak with a manager.

She said the manager was busy but would call him back. She then informed him that we were supposed to send a template of the COI required by our building. My husband said that this was news to us and we had not been informed of this before. Rather, she had just asked for the phone number of the management agency. Regardless, he took their fax number, called our managing agent, and had a template faxed over. Meanwhile, the manager did not call.

So tonight, I called the 800 number for Best Buy to try to get some resolution. I waited almost 10 minutes, spoke with someone who was very nice, and who escalated my call. Unfortunately in the transfer, I was disconnected. I called back again, waited another 10 minutes, and spoke with another rep. who was again very nice. She said the notes said that "customer terminated the call" in regard to the previous disconnect. As if I would have waited all that time on the phone, finally been escalated to someone who could help me, and have then hung up. This agent tried to help me but also realized she needed to escalate the call.

I was then, after 20 minutes, transferred to ** a supervisor I suppose, in the appliances department. She came onto the call and didn't introduce herself. Instead, she begins by calling me by the wrong name and then proceeds to recount what the technician at the delivery company had said. Her entire first statement to me was about how we had not yet sent the COI requirement information. I told her to hold on that that was not accurate; explained (granted in an irritated tone) that we had not been asked until today for such a requirement, and that it had been sent. ** then had the unmitigated gall to say, "Are you finished now? " Wow.

The call went on like this. Honestly I wish I had a recording of it because it's the kind of thing that would get thousands of plays online because she was really just that unprofessional and rude. She did not listen, essentially accused me of lying about the COI requirements, and accused me of having been informed that the delivery would do their best to arrive at 3 the next day. I informed her that this is wrong, that had we been told that they could guarantee a 3pm delivery, I would not have wasted now almost 40 minutes of my night after arriving home from work on the phone with Best Buy's customer service. The reason I know her name, ** is that she was so shockingly rude and unprofessional, I asked for her name.

Keep in mind that all this has happened before the delivery has actually occurred. Given the shocking levels of unprofessional, rude behavior, things do not bode well for the actual delivery and installation tomorrow. We went with Best Buy because the Bronx terminal store had great customer service. If we had only known how terrible things would be once we left the store, we would have thought twice.

I never received ANY phone call, and I had told Best Buy that I was obliged to set a delivery time between 2-4 PM b/c of work. The night before scheduled delivery, the company sent out an e-mail AFTER 6:30 PM giving me the delivery window of 11:30 AM to 1:30 PM. That would not work, as I had already arranged to be off between 2-4. I called the number on the e-mail to see about resetting the delivery window. I was really taken aback when the representative told me that I could not change the time and would need to go to a "physical store to BUY a 'time card.' " "What's a time card?" I asked... A "time card" is a nifty little tool that Best Buy uses to rape its customers.

You pay $70 (yes, SEVENTY dollars), and it gives you a "choice" of having your products you've already purchased delivered at a time that is convenient for you. I hung up and got in the car and drove ALL the way out to the western side of town--a 30-minute drive. Needless to say, the Best Buy employees were rude, unprofessional, and they didn't give a damn about when or how I received my delivery.

I finally decided that I had no desire to do business with such greedy idiots. The manager made all kinds of excuses that the delivery people are "not Best Buy employees," but what is interesting is that the Best Buy STORE sells those little "Time Cards" that essentially bilk Best Buy customers out of money. If Best Buy sells those cards, Best Buy KNOWS what is going on, and Best Buy is profiting from it. I've learned my lesson... Oh I have learned it well, and I'll be sharing this story with anybody who will listen. I asked the manager why I wasn't being treated like a "customer." She had no answer.

Saturday 1/24 Started driving to La Jolla Best Buy but decided to call and let them know I'm on my way. The customer service rep, who by the way took over 5 minutes to answer the phone and was dry and rude, told me my order was cancelled by the marketplace. She said she could not help because she doesn't understand how the system works, sorry. I asked her if they even had the phone in their inventory, and, after over 5 minutes, finally got back on the phone to say no, they did not have the phone.

Sent an email to the best_buy eBay seller letting them know what had happened, and they sent an auto-response letting me know my order had been cancelled due to out of stock (wow, really??). I sent a response asking them to reread my email and get back to me with a person and not a machine, and they responded to let me know my order had been cancelled due to wrong item, but did not at all explain what that meant, and asked me simply to keep checking back on their eBay site to see when the item was in stock. The item still said in stock on their eBay site, which La Jolla already let me know was incorrect.

Sunday 1/25 Went straight to the source, bestbuy.com/outlet to purchase the phone in hopes they would know their own inventory. Ordered the phone and was told I could pick it up in store at La Jolla. Knowing La Jolla had already told me they don't have the phone, called the bestbuy.com/outlet website customer care for assistance. After spending OVER AN HOUR (not one bit of exaggeration on that time amount) on the phone with the customer care rep, she finally was able to find me, not the exact phone brand new, but a refurbished, Geek Squad warranty, similar phone at a slight discount ($10 off), and would ship with 2-day UPS shipping at no added charge. It is worth noting, the rep was nice the entire time, but it should never take over an hour to help a customer who knows exactly what they want. She even had to hang up and call me back at one point because their system froze/would not bring up my information.

Tuesday 1/27 UPS attempted to deliver the phone at my apartment, but could not leave it because Best Buy Outlet chose to require my signature and not let me know about it. Sat on UPS live chat for 20 minutes trying to figure out how to get my package. They could hold it at their customer care center, 40 miles away, or they could attempt to resend tomorrow but could only estimate the time between 8 am and 7 pm. Because I WORK during the day, and so do my neighbors, no one is there to sign. UPS had no resolution for me but to call Best Buy Outlet AGAIN.

Called Best Buy Outlet. Escalated twice because no one knew how to help. Spent 20 minutes on the phone with their back office, the escalations office that could do supposedly anything, and she tells me she cannot change the request for signature and cannot change the address. She suggested cancelling my order, returning the phone to sender, and ordering a completely different phone so I could receive it at my office (WTF). I finally lost it and said, how about you try calling UPS and having them change the address FOR THE PHONE I ORDERED since YOU ARE THE SENDER. I am now awaiting their call back.

Best Buy Outlet back office called me back. They cannot change the address nor can they change the required signature, BUT she has a solution. She tells me I can pick it up at their LA JOLLA STORE (Really??? So after 5 days and multiple employees knowing there is an issue, the inventory is still incorrect in their system). I explain to her the whole reason I am trying to get it shipped to me is because no one knows their dang inventory and LA JOLLA DOESN'T HAVE IT. She said she would call La Jolla and give me a call back.

An hour and a half later, no call back. I called Best Buy Outlet customer service for the...6th time? I've lost count. Escalated me to Keith, who was actually not in the correct office, but did his best to help. Keith kept me on hold briefly while he checked around for inventory anywhere in the San Diego area. No luck, but Keith offered to return to sender and resend to my office, explained that they could not remove the signature request due to federal regulations (which I did not know), and apologized that their inventory is showing they have this phone in stock in certain stores because their system does not differentiate between returned items that cannot be sold. Even though in the end I am stuck trying to catch the UPS guy at my apartment or driving 40 miles to pick up the phone, thank you Keith for being the first knowledgeable and helpful person I have spoken with this entire time.

One of the worst customer experiences I have ever had. Not one of the customer care representatives, other than Keith, took any initiative to resolve my issue; I had to tell 90% of them, including their highest escalations office, how to help me. And no one in charge of their online business at Best Buy has taken the initiative to resolve this known inventory issue, which I explained to Keith, but he already knew because he receives this complaint frequently. Absolutely disappointed. That is the last time Best Buy will get my business.

So after Christmas I instructed my son to go into best buy and make an appointment. He went in three times and each time they blew him off and told him to come back later. So finally the third time I had him call me and transfer me to the store manager. After discussing the issue with the store manager, the manager apologized and was able to set up an instillation for about three weeks later.

My son went to the appointment and at that installation appointment the installer told him that he would have to buy an extra part that would cost an additional 150. This is after we had already paid 250 for the stereo - 75 for an antenna adaptor - 90 for an instillation kit and an additional 130 for the prepaid installation. This is complete and utter BS and not only will I never shop at Best Buy again, I will do my best to make sure everyone I know never does as well. Best Buy never attempted to make things right.

After explaining the problem to the Worst Buy store agent, I was told to call the Geek Squad. Don't ask me why Geek Squad (GS). I called GS anyway hoping to get resolution. Worst Buy explains that they are just distributors (process the purchase & collect the money) and if there's a problem, it is NOT their problem. Customers have to deal directly with the manufacturer to product replacement or repair unless later. So what value does Worst Buy add? None!!! Definitely, to them, customer service just means more $$$ (collect more fees). In order to get customer service, you need to pay for it.

There are MANY low-priced stores with great customer service (Costco for one!) so I will never ever buy anything from Best (Worst) Buy. I shared this information in my FB and to many friends and family members! I will take my money to companies who truly believe in customer service. Worst Buy is definitely not a customer service company. Now I know why BB get extremely poor rating...

I've been a long time Best Buy customer but this experience will have me looking in other stores going forward. I don't mind that they couldn't change my delivery time, I'll have to work around it. What I do have an issue with is their non-caring attitude, their customer service, correction non-existent customer service lost my business.

Last Monday I ordered a Frigidaire Gallery side by side fridge on the phone through Best Buy Brentwood (store 883). I went over the serial number, model number, and size of the fridge. I was VERY particular on my order because I know it has to be bit small to fit in the space we have in our cabinets for the fridge. The sales associate was Carrie, and she told me our delivery would be Thursday and that we would get a call Wednesday night with our delivery appointment. Wednesday came and went, not one call. Thursday, no word on delivery. I call Friday morning and am told our delivery time is 1:30-3:30. At 12:20 I get a call from the delivery guys saying they are down the street and that I need to be home. This is over an HOUR before their appointment. Luckily, I was only a couple blocks away. They come in and are upset because I don't have my fridge cleaned out and measure the space and ask if I measured before I ordered.

I tell them the measurements and they say that I need to come out and look at the fridge that was ordered because they didn't think it was the right one. Sure enough, the order was placed for the same fridge, however, the 36 inch width fridge instead of the 33 inch one I ordered. As I stated above, I was extremely thorough and precise in what we needed and what I wanted to order.

The delivery guys take away the wrong fridge and I called the store, and I'm told they have to return the wrong one and re-order the right one, and that my delivery date will be the next Tuesday (today). I tell them this is unacceptable and that my fridge hasn't worked since the previous Friday. I spent 4 hours on the phone getting passed around from Sales Associate to Sales Associate, getting the same answer and absolutely NO help. Eventually, I get to Maggie from Appliances and she says she can bump us up to Monday evening for our delivery and will take $100 of the price of the fridge. While this doesn't make up for the endless problems we've had, it helped a little. Maggie calls me back on Saturday morning to say that she tried, but wasn't able to get our delivery for Monday. However, we were up first for Tuesday morning and our delivery time was 9:30-11:30 am.

Today I cleaned out my fridge at 9am, and waited until 12:30 when I finally called the store to see what was going on. To my dismay, Carrie (the one who started all of this and put my order in incorrectly the first time) answered and said we didn't have a delivery time, but our haulaway time was 3-5pm and that I could call the Warehouse myself to see the delivery time if I wanted. I told her I would not do that, that's her job and she got short with me and was angry with me.

There have been so many faults throughout this whole process that I can't even fathom how this business is still around. There is obviously no competent management or leadership present, or anyone actually fluent in "customer service". We have been dealing with this for 9 days and still don't have the fridge we ordered, and I've been inconvenienced for the many hours I've spent on the phone and waiting. I'm a night nurse and I've now had to spend two days awake waiting for this delivery when it's crucial for me to sleep before I go in for 13 hour shifts, putting both me at an inconvenience and all of my patients' quality of care and safety on the line.

There needs to be something done at this store, the warehouse, and at your company as a whole. The cheaper prices are not worth all of this, this is absolutely unacceptable on every level. I'd rather spend the extra $100 and go through Lowes any day. There needs to be something done, this is asinine. I've been patient, and as someone who worked in Customer Service for Lowes for 2 years, I know there are some things out of their control. But I also knew it was up customer service to make up for it and to make the best out of the situation for the customer, and I knew when to get management involved to help the situation.

This is where it all happens: On 1/1/15 I returned to the store to return the phone because everywhere I went I only had 1 signal bar. I was about to get stuck in a 2 year contract paying around $100 a month while not getting the service I need (Would you guys keep the phone if you were getting 1 signal bar?). Everything was going well until the associate that was processing my return asked the mobile manager or supervisor what the $150 was on the receipt. She told him it was a gift card that I received with the phone. Unfortunately I had already spent the gift card. (Wouldn't you do the same?) I purchased a car charger $29.99, a case for $39.99 and a gift for my girlfriend a galaxy tab (I paid the difference).

She (the manager or mobile manager) asked me “where is the $150 gift card.” I told her I spent it the same day and that I am willing to pay the $150 right now in cash. She replied "No you can’t do that, you will need to return the items you purchased or return the original gift card" that's when things went south. She is serious? I offered to pay the $150 over 10 times, original associate processing the return can verify that she wouldn't agree. Then told me if I don't return the items I purchased or return the original gift card she won’t return it for me. I would return the scrap metal phone case and charger if I still had the boxes (lol). What am I going to do with the case or charger- their worth $1 to me...... + I had the case with me at the store at the time of the return.

So we got into an argument (wouldn't you?). I told her "Well I will not leave this store until you return the phone, I will not be stuck in a 2 year contract paying $100 month while not getting signal", then I offered the $150 again. I told her "here is the $150 I do not care about the gift card I just want to return the device". She was going to call security on me.... like really? Really pissed me off cause I did nothing wrong.

Then a real manager showed up, he asked me "What is the problem here?" I replied "I purchased a phone that came with a gift card, I spend the gift card the same day, and I want to return it," but she said she will not return the device for me until I bring back the items I purchased using the giftcard or I can return the original giftcard, but that is not possible. I offered her the $150 10 times she wouldn't take it". Then I told him "I don’t care about the $150 gift card I’m not greedy like her". He told her right away "have been purchase a $150 gift card and take it to the manager’s office" ...... there we go, problem solved in 1 minute.

If you're still reading here is the second part: Today is 1/19 I did mention that I returned the device on 1/1/15 that 20 days ago. I still haven't received the $393.20 I paid at the time I purchased the phone. I have been at best buy over 3 times, I have called sprint over 5 time, I have called best buy corporate 2 time..... no one could help me. Best Buy says "call sprint and if they can't help you come back." I call sprint they tell me "go to best buy." I go back to best buy like they said they tell me "call best buy corporate." I call best buy corporate they tell me "call sprint." What is going on here? Unbelievable. It's been 20 days I want my $400 bucks back. I am currently going to college with a tracfone because they still have my money.

When the clerk asked the reason of the return I explained to him about the 3 black lines. He called the store manager by the name of Eric and they tested the TV and then Eric the store manager told me that he won't be able to refund it but he can exchange it for me. I said I prefer to refund it so this time I will take my time to look for another TV. He pretty much accused me of causing the damage.

I called your 800 number and I spoke with Terry who said that he is located in Robin call center and he advised me to take it to Dearborn store 410 and I explained to Terry in the call center that he should call that store before I head down there and he responded by that "we don't do that" and best that I head down to the 410 store in Dearborn. While I was on the phone Mr. Eric was saying and whispering to his employees about me and everyone was breaking in laughs and looking at me.

After driving about 13 miles to the 410 store the manager at store 410 Mr. Ben ** said "I am not a dumping ground for Best Buy" and that they should learn their lessons because they always do that. And that store is his kingdom and that they should have called him first. I called the 800 number again and I spoke with Dalton and he said that nobody in Best Buy can override a store manager decision. Mr. Ben ** told me to call the number again and speak with a supervisor so I did and I spoke with David who he refused to give me his location and was insensitive and rude and said the same thing again that no one at best buy can override a store manager decision.

At this point I asked Mr.** if I could exchange it for another TV and he said that he won't be able to do that for me and that I have to get in contact with someone higher than a supervisor. It took me 3 hours driving from store to store. I took the 24 months same as cash deal on this TV. And Mr. Ben saying I am out of luck, I just lost $800.00 in the air in two days even I am within the policy of 72 hours.

I agree with Mr.** that the store manager 403 caused this ordeal but I am dealing with Best Buy, I am not dealing with Eric store or Ben store especially if I am within the guidelines and the policy and being accused of causing that damage and accused of being a liar and being humiliated by 5 people like this where I felt my dignity and my integrity is being degraded and humiliated.

Their attitude especially Mr. Eric the store manager of 403 and David the supervisor in the call center saying to me that you can write to the highest level in the company "that will be just fine." These are their exact words. So here I am looking for a simple task to return a defective TV that I bought on the 16 Jan and returning on the 18 Jan. I wanted to get a refund so may I want to buy a smaller TV now but this is horrible and humiliating. I returned back home at around 8pm very upset and aggravated and frustrated after all the grief they caused. I do not what to do now. Please help. Thank you.

The online people are so bad they just keep switching you from one desk to another and then hang up. Online people said go to the store. Store people said, "We can't do anything because you bought it online." Even for the pick up they emailed me the UPS label and said put this on the item and take it to UPS store. Don't they realize it's a huge washing machine?

The following Thursday, when I flew back from Atlanta on a business trip, I drove straight to Best Buy from the airport. I was informed that I was a one day past the return policy for holidays. I explained to the lady, who is the representative waiting on me, that my son had been overseas, and that I had come as fast as I could after traveling back from Atlanta, and could I possibly speak with a manager in order to explain my unique circumstances. She said sure, excused herself, and went to the manager, who I could see sitting at the counter looking at paperwork. It was mid day so it was not busy whatsoever.

After several minutes, she came back to me and said, and I quote, "This return is not something the manager is willing to do today." I said why not, she explained it was one day over, and I said, "And he won't even come speak with me in person?" She just shrugged her shoulders and said sorry. In all fairness, my next comment to her probably wasn't fair, but I have to tell the whole truth I said, "After all the thousands of dollars that I spent at Best Buy each year, your manager will not even come and give me the common courtesy of a personal conversation? If this is the case, please inform him that I will never shop at Best Buy again, and I will tell my family and my friends never to shop there again either. I respect your return policies but I cannot understand a manager refusing to speak to a customer and disregarding my request."

All this being said, I completely understand a company's decisions to make policies such as this, as there are a lot of sketchy people out there who would buy something like an expensive game or mouse, use it for a month, and return it. Unfortunately those people somewhat burn our bridges. However, if this manager had taken the time to speak with me or look me up in the system, he would see that I am certainly not one of those people. And that I am a darn good customer who returns and spends a lot of money at Best Buy all the time. However, he did not and delivered a devastating and disappointing message to me by even refusing to come and have a personal conversation with me. He had no excuses, because it was not busy at all, as it was 1:30 in the afternoon on a Friday and the store was somewhat desolate.

I had always heard coworkers, partners, friends, and family members complain of Best Buy's policies and practices. I, personally, had never experienced any such negative events until this occurrence. It has frustrated me to no end. In addition, I would like to say that I did attempt to call the 888 number after the incident and did not get resolution through that either. The lady, although I cannot say was exactly rude, she was not very enthusiastic in helping me, and did not give me the impression that she wanted to help me resolve the situation, and save my relationship with Best Buy.

Therefore, I have chosen never to shop there again, and I will let everyone in my life know not to shop there. There are a lot of people in my life as well, so this will be a huge impact on Best Buy. It is a shame that they would not work harder with me to resolve the situation, which I would like to add was a $129 mouse versus the thousands of dollars that I spend there every year. I just wanted to vent, share my experience, which I try to keep as clear and unbiased as possible. No exaggeration are intended and nothing described was not true.

I was assured I would have my computer back in two weeks. The holidays rolled around so I let it slide a couple of days and called to check the status since I was NEVER contacted three weeks after dropping it off. At this point, the store and the service center transferred me from one person to the next because not a single employee had any idea where my computer was. It could not be located. Finally, 4.5 weeks after dropping it off, the service center said my laptop was a total "junk-out" and I could pick out a new model. When I asked to have my computer back (simply because I know they lost it), I was sent in circles again.

The employee at Geek Squad assured me they lost it, but cannot admit it because then they would be at fault. On top of this headache and being without a computer for 4.5 weeks, I was treated like actual garbage when trying to purchase a new machine. The help was rude and actually appeared to try to make me wait. I have never dealt with such incompetent workers who contradict everything they offer. I pick out a new model, they don't have it in the store. I ask to order it, it's not available. So they offered to sell me the floor model at a discounted rate. 20 minutes later, they come back to tell me they cannot do that. Then that model is available, but it'll be two weeks before I can get it unless I want to pay expedited shipping. Then the manager had the audacity to act like covering the shipping cost was doing me a favor.

I spent 2.5 hours at Best Buy last night to walk out completely dissatisfied and ripped off. I will NEVER purchase another item from them again. I tried not to purchase a laptop from them and when I asked them to refund me, the employee said, "Oops, I put it on a gift card already so I can give you this gift card for $650.00 if you want." I hope everyone takes their business elsewhere because no one deserves to be treated as I was last night.

So I asked to speak to her manager who was very COLD and couldn't care less about her customer or the fact that they gave me a defective phone. She said I would have to buy a new phone. Really? Would you like me to write a review on Best Buy? She hung up on me! Case closed. I'm voicing my opinion and after buying all my TV's, washer & dryer, computers, and 4 iPhones... BEST BUY has lost my business! Never have a bought insurance on any item I have purchased there and the one time I do - I'm screwed! (Insurance for 4 iPhones over a period of two years = $720.) Well if I hadn't of paid you Best Buy for my insurance... I could go buy me a NEW iPhone! I can't tell you how disappointed I am in BEST BUY and they have lost my business!

We went back to buy the phone on the Wednesday and they said the phone is still 0 dollars but there is no more gift card. We were annoyed as no one had told us they would not honor the gift card and this was now our third trip into the store. We complained and the manager finally said they would give us a 100 dollar gift card. My husband was still quite miffed so we said we would have to think about it. The next day we went back for the fourth time and said, “Fine, we will take the phone and the $100 gift card.” The sales rep said, “Okay, but the phone you want is no longer 0 dollars, it is now $99,” which gave us a total gift card of $1. Needless to say we were now more than just annoyed.

Throughout this whole runaround ordeal the sales reps at Future shop were arrogant, unhelpful and discourteous. The manager, who never did speak to us personally, only through the sales reps, seems to us to be lazy and uncaring of customer service. This is my second bad experience with Future Shop and I should have known better than to deal with them again. The first experience was over a tablet. I took my six week old tablet in to have the camera repaired under the very expensive total insurance package I had bought with the tablet. The techs received the tablet in good order, other than the malfunctioning camera, which they attested to in writing, but according to the manager and the repair department, I had opened the back of the tablet which made my insurance null and void.

Two months later, after basically being called a liar, I finally got a new tablet only because I said if the back had been opened then Future shop had sold me second hand goods as brand new and I would lodge a complaint. The customer service at Future shop is pathetic. Obviously they think they are so big they don't have to care about individual complaints. But of the seven people I told my saga to at the lunch table at work, three of them had also had a bad experience with Future Shop and would not deal with them again. I will also not deal with Future Shop again.

My next call was once again to the warranty department who told me my warranty had just expired that day but since the issue has been ongoing and not yet resolved, they would extend it 15 days and the girl had to transfer me to another department to start the claim. I get over to that department and I was told they had no notes in their system and that they are unable to extend the warranty. Since then, I had been back to the store and in communication with corporate who insists they can't do anything. I won't be spending any more money at this store EVER.

Again I called, and again spent in excess of 30 min before speaking to a representative. I repeated my concern, explained that I was not available for delivery on the 10th, and asked if I could simply cancel delivery and arrange for in-store pick-up. I was told that I would have to cancel my order and purchase the item in-store and would lose the boxing-day sale price that I had originally paid. I was then assured that delivery would be arranged for January 17th. On the following day I received an email telling me that delivery could not be arranged for the 9th or 17th, that delivery must take place within 1 week, and that it would therefore take place on Jan 10th. This despite having advised them that I am absolutely NOT available on that date.

At this moment I am once again on hold waiting this time to speak to a manager (20 min and counting). I have wasted precious time, the value of which, as a self-employed individual, far exceeds any savings from the boxing-day sale. I am certainly not willing to cancel a day's work in order to receive my order, and pick-up is apparently not an option. This is my second terrible experience buying an appliance at Future Shop. I will request that my order be cancelled… if I ever get through!

Apple opened the cell phone and were surprised by the way this phone was refurbish, it has 5 different types of components from 5 different cell phones. They said this phone should have never been in anybody's hands and they couldn't do anything for us even if they wanted. So we went back to Best Buys. At this point, I requested a manager. No manager on duty, but an assistant manager, his name, Omar ** helped me. He seemed that he wanted to help me, but I should had known better. He was a waste of time as well. He said he was going to document everything and call me the next day or his manager would, no call at all from anybody. I called the corporate office, and guess what? I got nothing, they don't care! I wish I could take legal action. Does anybody know a good lawyer?

Needless to say I just went to London Drugs and made my purchase. Raising prices 6 days before Christmas and then featuring the item in the boxing day flyer was really misleading and then to drop the price back to the lower price as of Jan 2??? Nice work Future Shop.

I plan on pursuing it with the FEDERAL TRADE COMMISSION and CONSUMER SENTINEL and the BETTER BUSINESS BUREAU. Best Buy is selling these extended warranties verbally under FALSE pretenses and covering themselves in the written contract, TOTALLY UNETHICAL WAY OF DOING BUSINESS. I called the Corp Office and was told that the store General Manager will call me. After reading the number of similar complaints about Best Buy extended warranty, it is clearly a common practice of theirs to mislead the consumers, because these complaints are nationwide and is not in an particular area of the country. So Best Buy is making million on selling product that has NO VALID VALUE to the consumer for which it is sold.

When the clerk told me that he pushed a wrong button and accidentally refunded the money to the gift giver rather than me (the owner) I told him that that was not what I wanted and he needed to reverse the transaction. He said he didn't know how and called over the manager, Ray **. Mr. ** was rude, condescending and seemed to have no interest whatsoever to the needs of his customers. He told me that Best Buy only refunds money to the credit card used to make a purchase. (Essentially making it very impracticable to ever return a gift!) I contacted the Best Buy corporate office and was told that it is not Best Buy policy to only refund money to the original source of payment. I told the manager that I did not want that and would rather just keep the item than have it credited to the giver's card. He said they made a mistake but he offered no apology and no solution.

When I asked for my item back (it belonged to me, I brought it to the store!) he refused saying that it was not paid for since they refunded the money. I explained that the item was mine, not the givers. It was paid for and I, the owner, was not refunded any money. Essentially they stole my property. It is no different than if someone purchases a used car that they later want to trade in on a new car purchase and the dealership says they will give you a credit of say $1000 but instead of crediting you, they send the money to the person who originally bought the car, years ago. Ridiculous. In addition, when I got home, without the item I brought with me (Best Buy stole it!) I got a call from the giver who was sent an e-mail stating that I returned the item. They would have eventually found out when they noticed the credit on their statement but I didn't even have an opportunity to explain. Do not shop at this store!

The mgr. told me today that there was nothing he can do and that I have to register a complaint/fraud with my Bank and that there might be something he could do about the TV being sold or in your inventory still. That TV was returned/sold again and who knows if someone didn't take it out of the store cause in a sense it was FREE... right?? So, what can you do about this mistake????

Do not buy from this company, you can find most items they sell for less at many other stores. Target even offers a 5% discount off every purchase by using a target red card (debit).

He then claimed that if they left the fridge there then I would get the correct one much faster. Riiiigggghhhttt. You mean you don't want to have to lug the fridge back in the truck. Anyways, the nightmare continues. We call best buy and they apologize and say that they can get us the fridge delivered to us on Saturday, which was five days away. During this time we kept calling Andrew who sold us the fridge, and every time we called he was never available. It seems when you’re buying something they are always there, but once you buy the product they then avoid you like a bad first date. Saturday comes and we are sitting waiting for the delivery truck. Waiting.. waiting... waiting and Nothing! Call best buy and they asked for the phone number related to the order. Give them my number and they said there was nothing in the system. Gave them my wife's number and nothing. Gave them the order number and they finally located my original order. They said the delivery had been made and nothing was scheduled to arrive. Are you kidding me?!

They said that they could get us the fridge and that they only had two more in stock. They said they could get it to us on Tuesday. It then dawned on me that this bozo is looking at the old invoice. I told him that the model on that invoice was not correct. He then realized that himself and was like “Oooohhh yeah.” Then he said that he didn't have any of the fridges we wanted in stock. We then asked to speak with the manager. He state that she was not in yet but she would call us when she arrived. Of course hours go by and no call. My wife called and finally got hold of the manager Alisha. She apologized for all that has happened and stated that she could help us. She told my wife that the fridge we wanted was not in stock and that they did not know when it would arrive but probably TWO weeks! My wife said that we needed a fridge and we would not wait two weeks. She offered us another fridge at the same price or 125 dollar credit for inconvenience.

My wife wanted to go see what fridge they were offering us and it was a Samsung which we were happy with. They scheduled the fridge to arrive on Tuesday which we were fine with. We received a call from a machine stating that it would arrive between 3-7pm. Unfortunately my wife and I both work at night, so she called to try and schedule at earlier time. They said that we could not reschedule a time, just the day. They said the next time they could deliver other than Tuesday was Saturday. Since we needed a fridge we agreed to just keep the original date. We had my father wait for the fridge to arrive. Finally the fridge came but only with more bad news. NO Water Line.

They never brought another one because they thought that we had it here, but the deliverymen took it with them when we told them to return the incorrect one. Aaaggghh!!!!! Call manager again and my wife really let her have it. Blah blah blah they rescheduled the water line to be installed today, which is Friday. We never received a call confirming the day and time so we probably won't get it today either. I will Never buy any major appliances from best buy or anything that has to do with something being delivered. This nightmare never ends.

How can a business sell products they have no means to deliver or make good on? I cancelled my order at that time and received a refund. (I was initially told my refund would take place in 7-10 days, however the next level manager reviewed the order and informed me it was a hold, which would post within 24 hours, 48 hours at the latest.) The customer service personnel actually took care of my concerns, however they are working for a company that needs to significantly improve upon the means in which they are conducting business. When a consumer pays for a product or service, the provider delivers the item or service the consumer paid for. A business will not continue for long by offering products it can never actually provide.

The Geek Squad rep could find no record of the sale, and after a long process she informed me that I had actually purchased the product from Pacific Sales, a subcontractor that sells appliances in a number of Best Buy stores. The first issue is that I think the arrangement they have to sell products in Best Buy is shady or fraudulent at best - the salesperson who sold me the appliance was wearing a "Best Buy" name tag in a Best Buy store, and he had nothing that identified him as an employee of Pacific Sales; the product was clearly marked with the same display price tag as all other Best Buy products in the store so it is really easy to see how I believed that I had purchased the dishwasher from Best Buy.

Additionally, the extended service contract I had paid for is apparently also with Pacific Sales and not Best Buy; and apparently Pacific Sales does not offer 24-7 customer service (apparently they are only available from 8 a.m. to 5 p.m. Monday through Friday). The real kicker here is that apparently Pacific Sales only sells products in four Best Buy stores in my area, and they sell most of the same products that Best Buy carries. Had I gone to another store just a few miles away I could have bought the dishwasher for the same price and got an extended service contract from Best Buy.

Consumers should know upfront that they are purchasing a product in a Best Buy store from a salesperson and company that is not Best Buy. Those sales reps should be dressed and wearing name tags that clearly indicated that they are not Best Buy employees. The consumer should be informed of the differences associated with purchasing the product from a subcontractor versus from Best Buy.

Moving on - the Geek Squad rep put me in touch with a Pacific Sales rep in the Best Buy store where I made the purchase. He told me that he would make contact with the service technician on Dec. 22 and get a service call set up. However, he wouldn't be able to do that until he came into work that day - after 3 p.m. Later that night my wife learned that we would get a call from the service company on Dec. 23 to schedule an appointment.

On Dec. 23, my wife received a call from the company subcontracted by Pacific Sales to service Samsung products. They told her their first available appointment would be Dec. 31 because they were closed on Dec. 24 (Christmas Eve), Dec. 26 (the day after Christmas) and they don't work on weekends. So she set the appointment up for after 2:30 p.m. on Dec. 31.

On Dec. 30, after 5 p.m. my wife was away from her phone when it rang, so I answered it. It was a technician calling about our service call for Dec. 31. His spoken English was very poor and he was difficult to understand. He was calling to inform us that he wanted to come between 7:30 and 8:30 a.m. to do the repair. I informed him that my wife and I would both be at work and that is why we scheduled the appointment for after 2:30 p.m. He told me that his company would be closed in the afternoon and we had to take the morning appointment. I told him that if the company was closed in the afternoon of that day, they should never have scheduled the appointment for that time to begin with. He told me that "they would be closed in the afternoon because none of their technicians wanted to work in the afternoon on New Year's Eve." The caller was very rude, and when I asked for the name and phone number of his supervisor he told me I "would have to call the center tomorrow." I again asked for his supervisor's name and number and he hung up on me.

We contacted Samsung directly and they are working with their folks who provide service for products sold by Sears to make arrangements to get them out to our house "after 2:30 p.m. today" to service the product. I guess the lessons learned here for me are as follows: Whenever you purchase a product from Best Buy, make sure you're buying it from Best Buy, because while the salesman may appear to represent Best Buy (dressed like a Best Buy sales rep and wearing a Best Buy name tag), he may actually be working for some other company than Best Buy. Never purchase an appliance from Best Buy again! Since it appears that our Samsung product purchased at Best Buy will actually end up being repaired by a service technician who services appliances sold by Sears (because the technicians who service appliances sold by Best Buy don't want to work), I should have saved myself the headache and just gone to Sears and bought the dishwasher there!

For years my wife and I have bought appliances from Sears and have always had a positive experience. This time we thought we would try something new and buy an appliance from Best Buy - WAS THAT EVER A MISTAKE! I WILL NEVER BUY ANOTHER APPLIANCE FROM BEST BUY AGAIN! The next time I need another appliance, Sears will be my first choice!!!!

After waiting for more than 20 minutes and when the line had 8 or 9 customers waiting, I approached the counter and after asking for their permission, I suggested to your female employee that those two male customers move to the side, finish their shopping, in the meantime we and other customers could be serviced, and they would come back after their shopping was finalized. The employee, in a very rude, aggravating, insulting and diminishing manner answered that I (she) was helping those customers and if you (I) do not like this, you (I) COULD GO TO SHOP SOMEWHERE ELSE. I answered to her that I would do my best to get that she will need to look for a new job - instead of me going to shop somewhere else. She continued doing exactly what she was.

I believe that you shall remember the comments made by I believe your CEO in the sense that people go to your showroom to check options and then they buy from a different place or on the Internet. Well, after my experience yesterday, it is not difficult at all to understand those customers and to become one of them. What a customer is looking for is respect and attention and not to be treated as mentioned herein above. After waiting for an additional time, a male employee whose name is Nick, offered to help us at the next counter place. He was very polite, educated and helpful. After we completed what we needed to do, we asked for and talked to the Manager, Mr. **.

I related to him what happened and mentioned that it was my expectation that Ms. Toree will not continue to work for your company. If she does, it will become obvious that her behavior was not something indicative of her arrogance that usually exists together with ignorance but the manifestation of Best Buy’s policies. As a point of reference, the two male customers approached us later on and apologized for what happened and shared their astonishment caused by your employee’s behavior and answer. It is worth to mention that Ms. Toree did not consider it proper to apologize and/or even tried to improve our feelings so hurt by her rudeness and arrogance.

They couldn't figure out how to adjust the invoice for the discount. At this time, my husband announced that, "things are going to get ugly if you charge our card again." The manager had to help the girls figure it out. When all was done, we waited 48 hours for the discount credit to come through. Yes, the manager was helpful, the credit was appreciated. However, we wasted time and gas on Christmas Eve, and Friday. Our biggest gripe...the doors closed at 5:50, when you could pick up until 6:00 pm. Maybe an intercom would be helpful, when people might just be picking up "paid for" merchandise. A large number of people order online and pick up. If your store policy is open until 6:00 pm or whatever time, the doors shouldn't lock until that time... Whoever locked the door and said not to let "anyone" in, SHOULD NOT be in charge of anything! Really disappointed in the service. Not our first choice for electronics shopping.

Because I want it to be sure of what I was getting I asked two (not one) to be 100% sure that I was getting the rebate on my plan. They call Sprint and they affirm in my face that I was more than qualify to get the $19 rebate per phone in my next statement. A couple of weeks later I received my first bill with no rebate. I went to Best Buy where the same sales person told me with a frustrated tone that I had to wait for the next bill to be credited. Like an idiot I believed him and I waited for the other bill.

Next bill came and no discount for sure. I called Sprint and they explained to me that I was sold a promotion with that I did not qualify for, and that I had to talk to best buy to fix the issue because they are not responsible for best buy promotions. I went to best buy and none of the sales guys wanted to help, I had to get a manager (he told me he was a Manager). This person told me to wait for his call one day to fix the problem with Sprint.

Another week passed and nobody called me... I went there again and this Manager tell me nothing has been resolve (what type of answer is that?). I was really upset with the situation and another who knows "Manager **" took me aside to fix the issue (he just did not wanted to create a discussion in front of other customers). This is the AMAZING answer from this "Manager **", and I have to quote: "You as a customer did not do your job, when something sound so good you should have called Sprint to make sure you were getting what they told you. You know this are young guys that make mistakes, you cannot thrust everything they tell you." What can you expect from a store that hire this people to Lie in your face and treat you with not respect...

While contacting Toshiba for the same because of limited 1 year warranty, they are asking to ship it at my cost (which is another surprise!), and making a reference that it have been damaged by my daughter without receiving and looking at it. This is second time, I have this pathetic experience from Best Buy while I am their customer since last 8 years. I advise people not to buy a product from Best Buy except a customer is sure about these consequences and have verified themselves. Do not believe what their salesperson is telling. They just want to sell the product and do not inform the customer correctly. This is pathetic experience. I learned my lesson again and the last case was not sporadic case. By the way, it was the same store, last time also.

I contacted Best Buy again today, December 29, to again request that the order be canceled. That was done but I was informed that it may take 5 to 10 days for the credit to show in my bank account. I will never place an online order with Best Buy again. I will also look for other sources to purchase products that I would have normally purchased at Best Buy in the past.

Original Review: Dec. 28, 2014

I ordered a Dell laptop online on 12/23 to be picked up in the Mt. Vernon Best Buy. With my purchase I was supposed to get Kaspersky and entertainment downloads free. On Friday 12/26, I get a text saying my laptop was sold and unavailable for pickup. I then called Best Buy to ask why to be told it was a mistake and it was available in the Yonkers store. I then went to the Yonkers store requesting to speak to a manager who after an hour got me a laptop. I was told I would get a link for the free software. Between today and yesterday I spent at least four hours on the telephone with Best Buy customer service and never got an activation code for the free software. I was offered a $50.00 gift card for their mistakes. Best Buy customer service is the worst!!! I will never buy anything from them again.

On Sunday, December 14th, I waited until 5 pm and finally called Best Buy. They were not going to deliver the TV and needed to reschedule. There was never an email and no one called me to inform me that it was being rescheduled and so I sat for almost 10 hours waiting for a television that never came. I told the young man I wanted some kind of compensation, either a discount or gift card for my inconvenience, and he put me in touch with someone at the store in Murfreesboro who said they would credit my Best Buy credit account with a 10 % discount. When I checked today, there was no evidence of a discount. So I called and had to speak to 3 different customer representatives. The first stated to me that Best Buy thought the local store credited the account and then the local store said they thought Best Buy credited it but the lady said they would get it settled for me.

After she put me through to two more reps, they said there was NO notes of a discount, basically saying that I had lied. Is this how Best Buy treats their customers? Calling them a liar? If I had not been told about the discount, I would not lie and say that I was to receive one. The only way they would give me the discount was to return the television (after waiting 3 weeks to get it) and go through the process of reselling it to me. ABSOLUTELY RIDICULOUS!!!!! I thought ordering with Best Buy online would be easier than going to a store but this has been my WORST Black Friday experience ever! This will be my last purchase with Best Buy if this is not rectified and I do not get the promised discount. I have never been treated this way by a store and I am extremely disappointed and angry. Especially angry because they implied that I lied about the discount. I wish I could rate them 0 stars!!!

I found the same exact model for $159. How convenient to bring it home now before the holidays! I asked a floor associate if the price matched with Amazon. He said that as long as the fulfillment was through Amazon and they had it in stock, then Yes. I showed him on my phone it was available through Amazon. He grabbed a camera and brought me to a cashier. Asked him the same question and he said Yes. He even reconfirmed the amount of $139. I bought the camera and went home. 30 minute drive home in the dark and rainy night, I unboxed my camera and looked at my receipt. He charged me the full price. It took me 4 days of emails between 2 different "managers" at Best Buy to only just recently get my $20 back. I learned a lesson. Check your receipt.

I am receiving harassing automated calls from them to call them everyday, at least 4 or 5 times per day. Best buy has billed me late fees, 2 @ $25.00 and 2 @ $35.00 plus interest. They waived one late fee of $25.00 on 10/28/14 and stated they can't waive anymore fees. As of the 12/21/14 bill they claim I owe them $98.19 for late fees & interest.

I sent a 2nd certified letter to them, to waive the fees and they are refusing to do so. I always pay my bill on time & have not been late. Is this how us, as consumers should be treated? I have not charged anything on the account since my final payment of $114.35 was received and they keep harassing. I need someone to intervene and have them to waive all the unnecessary late fees + interest. Please help me. Thank you.

I recently purchased a TV from Best Buy that cost upwards of $2000. The TV was offered for the same price at Amazon.com, and for $30 less at Costco. However, I chose to buy from Best Buy for one reason only they offered free haul away of my old TV. Costco did not offer free shipping; Amazon did, but no free haul away. The day my TV was scheduled to be delivered (Saturday the 13th), the delivery truck showed up over ONE HOUR later than the end of the delivery window with no call beforehand to tell me that they would be late. They moved my TV in and installed it, and I asked them to haul my old one away. They stated that they (allegedly) had no room in the back of the truck, and to call Best Buy to reschedule. I was disappointed, but I'm a patient and amiable person, so I agreed.

I called that night and after being on hold for over 20 minutes, was told that my haul away could not be rescheduled because the day was not over, and the system had to be reset. Fine. I agreed, and called the next morning.

When I called, I was put on hold again for more than 15 minutes, and then was finally connected to a human. The customer service rep was obviously inebriated and/or stoned. She was obviously completely high. I'm all for the freedom to do what you want on your down time, but it should never bleed over into your job. EXTREMELY unprofessional. Horrifying. She put me on hold for over half an hour while she did god knows what, and when she finally came back, she gave me two options for time slots. I asked her why it took so long: "Oh, you know giggle the system is having so many problems --hahaha giggle it just wouldn't let me through --giggle you know how it iiiiiiss!!!!! giggle giggle." I was flabbergasted, but agreed to the 12-4pm time slot on Tuesday. I rearranged my schedule so I could be home for the appointment.

They never showed up today. I've never had another company fail to call me when their delivery people could not show up or were late. This is the first time. After 4PM came and went, I called Best Buy AGAIN. By this time, I had all the keystrokes and voice prompts memorized from calling so many times. After more than one hour on the phone (most of it spent on hold), this was the takeaway they had cancelled my haul away for the day LONG ago, but no one had ever attempted to contact me. The customer service representatives called the warehouse. There were no explanations for why they didn't call me. Apparently, the reason for the cancellation was that they assigned someone to my haul away appointment that DID NOT PERFORM HAUL AWAYS. What the why!? There was only one task that needed to be completed and they inexplicably thought it was a great idea to give the job to someone that was known to not be able to do it. If I didn't take the initiative and call in myself, I would still be waiting and wondering.

The customer service staff assured me someone would contact me soon, that day I'm still waiting, more than 6 hours later. The only resolution, after more than SEVEN (7) extra hours on this issue (NOT including the original delivery/haul away window), was a $40 gift card (which, by the way, is less than 2% the cost of my purchase, and FAR LESS than those hours of my time are worth - it's effectively NOTHING) - for giving Best Buy thousands of dollars in business, and them failing to follow through with a basic promised service. I never try to obtain free services or monetary compensation - I would have been completely satisfied with an attempt to reschedule my haul away that day, DESPITE the fact that I'd been waiting for more than five hours at that point. Even this simple request could not be honored.

In fact, I was told by the manager that he was insulted I was not ecstatic with that the tiny, tiny gift card, because the haul away and delivery was a zero cost item to me. This is completely false. The fact that I chose to bring my business to Best Buy over other businesses means that the service holds considerable ECONOMIC VALUE. The value to them is whatever high margins they make on each of these big ticket items. Best Buy simply does not value their customers time. They are only here to make a quick buck. I won't make the mistake of shopping with them again.

Here is what every customer should know about Best Buy and the way they are run: Calling in about delivery and scheduling to their national call center has absolutely no effect only the illusion of it. They have no say in what goes on with the warehouse; they are run completely separately. There is literally nothing that can be done on their end about distribution. The floor manager admitted that to me himself. The only function of the staff there is to give empty apologies, but no resolutions. Be aware of this when you call in - they are simply not given the tool help you. They can only attempt to placate you with empty platitudes. They have exactly the same function as passably attractive window dressings: they make everything look neat, tidy, and organized, but serve no real purpose. So if being put on hold for an hour so you can air your grievances onto an empty husk of a person is your bag, you might find this experience enjoyable. Your complaint will never make it up the line. The bureaucratic buck stops here.

What was once a simple issue and inconvenience has snowballed into what feels like a personal offense due to the flippant and irresponsible way Best Buy handles their business. My ultimate issue is with the way Best Buy is run, and not the employees. They are only cogs in a sad, dysfunctional, and outdated machine. There is no accountability in their organization, no responsibility, no quality control, and no integrity. Zero stars. Abysmal.

Everyone from dispatch up to the corporate office in Minnesota told me there was nothing they could do, there was "no way the driver could come back around", and the matter was out of their control, after I spent $3600 on appliances at Best Buy. Who's control is it under then? There is no disciplinary system in place for the delivery people at Best Buy. This company has forgotten that the customers pay all of their salaries, from the drivers up. I will not be shopping at Best Buy.

Obviously, this is not just for holidays that Best Buy is creating poor service and commitments in their contracts. Hope an attorney sees lawsuit with this business that puts people on hold for 40 minutes to have their employees patronize while Corporate Headquarters charge people's credit cards for false promises!!!!

I wrote to Best Buy (because I do not trust these verbal conversations with the customer service department) and they acknowledge receipt but will not reply to my concerns about the price match! Turned out I did get the expedited delivery, the package arrived on time and way ahead of the time I was quoted on the phone. But I want the price match. My experience with Best Buy has been in line with this complaint. Their customer service is terrible and most of the time I simply give up.

The first call was cut off after speaking to a rep for a couple minutes. The second time I called, the woman I spoke with asked for the order confirmation number, which I read from the email. She said that number wasn't coming up. She asked for my name, address, and phone number and searched for my item that way. Still no order showing up. The rep asked if I was sure I went to Best Buy. Yes, I am sure. The sign on the building, the receipt, the email, and my credit card statement are all saying Best Buy.

She asked a few more questions and then placed me on hold. A few minutes later, a different woman answered and asked how she could help me. I explained I was already being helped that rep placed on hold. She said I had been transferred, and I had to start all over and explain my situation for the third time. This rep could not find my order as well and placed me on hold four times.

Then, asked where I originally bought my item. I said, "Muncie, Indiana." She said, "Okay, I will have the item sent there." "No, I am in Cincinnati now, that is where I live, and that is where I want to pick up the item." She asked which store in Cincinnati I wanted to pick up the item. I said, "Eastgate." She then asked which store I would PREFER to pick up the item. EASTGATE. Then she placed me on hold again.

When she came back, she asked for my zip code, and I hung up. It was obvious none of the customer service reps, of three that I spoke with, had any idea what they were doing. I went to one of the two Best Buy locations in Eastgate and luckily, they had my laptop. BUT, one of the reps on the phone messed the order up so bad; put it on back order, and did something else to where the woman had to refund the item and re-run my credit card for me to be able to purchase it. Now the spyware that I originally received doesn't work, because my first transaction was refunded. How can Best Buy send me a confirmation email with a confirmation number and their customer service have no idea what I am talking about? Within three hours of purchase, it was like my transaction never took place. Except that $500 charge on my credit card and my receipt that said otherwise. Worst service ever! I won't go to Best Buy again.

At 11:30 AM-12 PM, I was at the store and couldn't find someone to help me out. When someone finally came along, I asked them if they could grab me an iPad Mini 3 Silver 64GB, wifi only. He said okay. The guy leaves for 10-15 minutes and never comes back. Another guy asks me if I need help and I told him what happened. He somehow finds an iPad Mini laying with other products at the cash register and checks the item out for me but didn't let me see the box. I used a 10% Movers coupon that worked so the price dropped to $400 which seemed right. Until I walked away and realized the box said iPad Mini 16GB. I went back and told him that was NOT the one I wanted. Had I not checked and went home to open the product, I would've been charged with a restock fee to return this.

Luckily, I went back to ask him and told him this wasn't the right one. He voided the sale and asked another Sales Associate to get the right one (64GB). Meanwhile, I asked the same Associate why the 16GB model is $400 when it was supposed to be discounted along with the 64GB and 128GB models. He said the discount is no longer in existence because the week passed. I spoke to their Apple specialist and the man told me the same thing. I explained that I saw it half an hour ago which was why I wasted my time and gas to drive down here. They said there was nothing they could do since they aren't going to honor the discount price.

I speak to Customer Service on the phone and they told me they cannot change the price despite the fact that the discount/promotion was STILL available at the time I went to the store. While I did all this, the person who was supposed to find the right iPad Mini (64GB) for me never came with the product so I told them to forget it and I left.

Then, I decided to give up on the Mini 3 and order the Mini 2 (32GB) for $299.99 on their website when I got home half hour later. While I was checking out, it said the item apparently SOLD OUT even though it was listed up for sale for HOURS (I saw it before I left my house to go to Best Buy). I even had it in my cart for 15 minutes while I browsed for accessories. I then try to check availability in stores but it seems that once it sells out online, you can't even check for the availability in stores nearby (what the heck?!). I then gave up AGAIN and decided order the 64GB Mini 2 and it said Pick Up Only. Wow what a shock! None of the Best Buy in NYC had the iPad available for pick up!

Is this really how Best Buy deals with items and purchases for customers? Because frankly this is a pain in the _____. This is usually WHY I never purchase from Best Buy because all these deals that they give out are tempting yet if you attempt to use any of them, you're only going to be disappointed. I was incredibly disappointed and angry that I even wasted time to drive down to the store. Best Buy does NOT provide HELPFUL customer service. iPads sold out online, can't pick up in store, not available in store... then what is the point? My "shopping" experience with Best Buy was the WORST experience I ever had anywhere dealing with technology.

If I had not called, how would I have known that my TV was out of stock? How would I have known that BB had reschedule me for 12/18/14 (I cannot take off from work) without consulting me? BB did not consider that day was not convenient. The number of representatives that I spoke to lack empathy and have poor customer service with the exception of Deania, did her best under the poor circumstances. I have to again move my current floor model TV back into my family room, set it up and connect it back until the new TV comes in. I think that is a poor excuse that BB ran out of TVs due to Black Friday. BB should have planned for the demand of this model. I am so angry that I could cuss. I thought BB was better than this. I am totally disappointed.

Updated on 12/26/2014: After four unsuccessful delivery by Best Buy, I called and requested store pickup. So I picked up my tv on 12/21/14 and put it in my car by myself. Best Buy actually called to haul away my old TV on the 5th delivery date. I am still waiting to receive the gift card Deanie told me I was going to receive from Best Buy.

Very frustrated, I asked for a supervisor. He then immediately told me he would take care of it and send me a new one. I said, "wow that was fast, and that is great... why didn't we do this 15 minutes ago?" I asked for a new order number. He said there would be no new number. I asked if I would get a confirmation email. He said that I would not get one but he expedited the shipping and I would receive in 3 days.

Sounded fishy, so I called back the next day to confirm. I learned that it was, of course, never shipped nor did he take care of anything. It was apparent that he lied just to get me off the phone. Eventually, I did get this resolved at our local store. But, I have never had such an appalling customer service experience and will, as a result, regretfully never shop at Best Buy again.

Initially, the order went through just like how it does for every other online order I had ever made. I received notification that some items were being shipped (lens), and updates about the status. In fact, the lens + bag arrived at the store and was ready for pickup very quickly. I then received an email on Tuesday 12/2/14: Action required, billing problem encountered..

I proceeded to call best buy back that evening, and basically spent at least 3-4 hours on the phone. I called best buy, best buy elite, best buy credit card, and finally figured out the problem. When the entire order was sent through on Saturday nov 29, 2014, a hold was placed on my best buy credit card for the full value of the purchase, $4483.77. However, since the order was being shipped separately, when the lens arrived at the store ($1059.99), and the other parts of the order was being processed, bestbuy sales/post purchasing tried to charge my credit card again for the balance ($3423.78) on Tuesday 12/2/14. Best buy credit card rightfully rejected the additional $3423.78 since the authorization for $4483.77 had already gone through the first time round.

Anyway, I ended up calling best buy/best buy elite etc and encountered SEVERAL problems. I understand the role of hierarchy, but I ended up having to repeat myself at least 6-8 times that evening because my phone calls were getting dropped and I was getting disconnected each time one best buy personnel was transferring me to another personnel in a different department. It was extremely frustrating, and by the time I spoke to a supervisor, she understood my frustration and actually just gave me points worth $20. She was very helpful in eventually getting me in touch with a supervisor from post purchasing who then completed my order and fixed everything. She actually made a small mistake and had to resubmit my entire order. For the inconvenience, she took $50 off the order for the camera and promised everything was going to get shipped in a timely fashion now.

I received notice that the lens + bag had arrived again on Thursday (12/5/14). However, later in the evening, I received another familiar email from best buy stating there was a problem with payment on my account YET AGAIN! Action required, billing problem encountered. SO I called again, and after 30+mins on the phone, was told to just call back again in the morning, or they will have someone call me back. I elected to have someone call me back, but that did not happen.

I re-called bestbuy myself again later in the morning, and again encountered similar problems. I had to repeat myself 2-3 times on 2-3 separate calls, because the bestbuy personnel that picked up my call kept dropping my call. It is not a problem with my phone because I wasn't even holding it and had the whole conversation on speakerphone the entire time. One of the bestbuy personnel also acknowledged that they were having problems with the phone system and dropped calls.

Anyway, eventually, after another 30-40 mins of conversation/recalling/reconnections etc., I was eventually able to speak to another supervisor, who made some calls, checked on things and got back to me saying that my order is finally okay. However, she was supposed to send me an email confirmation that my order is okay. She also suggested going to the Nottingham branch in MD to pick up the order, but would get back to me. I did not hear back after 3-4 hrs and therefore called bestbuy again.

This time (right now as I am typing this), I have called bestbuy twice now, and on both episodes, I kept insisting on just getting transferred to speak to the supervisor again, and each time, after a 10-15 min wait, I get disconnected YET AGAIN. I really do not understand what is the problem with the phones/ connections etc.

However, there are other issues that need to be addressed. For one, there is a problem in which the way post purchasing deals with the orders in terms of how it submits to the best buy credit department, because best buy credit card should not be receiving all those charges on separate occasions, resulting in some of those subsequent transactions getting denied. If I am supposed to be a best buy elite plus customer, I dread to imagine what the regular customers face in terms of customer service/support.

This has truly been the worst online buying experience I have ever encountered. I did not choose to buy best buy because of any price advantage. The same deal could have been sought from amazon, B&H photo, Adorama, etc even my local camera store. I chose to buy it from best buy because of the loyalty program that I was a part of, but that has quickly changed my opinion of Best Buy.

I asked the LP (guys in yellow by the front) to check the system for me. He was nice and checked it and even gave me the direct line to the podium and when to call back, customer service at its finest. So I called back when instructed to, only to have some angry person pick up and argue with me that he did not give me the number. So naturally the most important thing here is to get to the bottom of who gave me the number and info. I was like what ever, he may have been under the influence, I will let it slide. So I decided to avoid another uncomfortable call and go into the store. I tried to find a salesperson (not hard to find as they all have blue shirts), but it seems that they were all busy running in a circle or something as they could not help me. I asked the LP guy to find me a salesperson to help me out. He said, "No problem just wait over there, and I'll have someone here shortly." He did not ask what I wanted or anything, but in his defense he was in an interesting conversation with his friend and did not want to be bothered.

10 minutes later someone arrives, and I ask him to see if there are any items in the back, and if I can get a better view of the item on display. He had to leave to find out, as I stood there no one asked me if I needed help as they passed by and trust me I looked like I needed help. Already disappointed by the service, I continued to wait. Finally he returns with a NO and NO, “we can’t do that” and “we don't know when more will be here” and walks off. I did not leave very happy, instead they wasted over an hour of my day. So another day I vowed to ONLY call and not show up at the store as I didn't leave very happy last time. I called and was on hold for about 20 minutes before the phone was transferred to someone who just ended the call without saying a word. As a techie I was thinking their phone system has a glitch, but I called again and again and same result. Maybe they wanted to leave early, who knows but I would never return to the store unless it’s unavoidable.

Then one night I found they had it online (for a brief 15 minutes), so I purchased it and upgraded for expedited shipping. Needless to say I still haven't received the device... 2nd day air, I don't think so. My Amazon order that was placed the following day has already arrived... I wonder where I’m going to purchase my gadgets from next, here is a hint it will never be Best Buy.

Yamaha, you guys need to contact Best Buy and set them straight. Their online chat help service (whatever) swears up & down that the 6 ohm speakers will work. I already took it upon myself to return the two Yamaha speakers and purchased two JBL 8 ohm speakers and when I did the folks at Best Buy gave me grief about the swap - again swearing that the 6 ohms would work. This is not the first time I have had trouble with BB and I am definitely an ex-BB-customer.

ALSO, if the impedance is that important why not put the number of ohms for the speakers on the damn box? I mean how stupid! You put the ohms on the box for the receiver but not the box for the speaker? In BB defense how-the-hell is the consumer supposed to know without opening the box in the store and reading the instructions packed inside the box! Stupid, stupid, stupid, stupid... Also, if you read the blogs regarding the performance of the Yamaha speakers the major complaint is that they lack bass which is exactly what happens when you attach 6 ohm speakers to an 8 ohm minimum receiver. Again, Stupid, stupid, stupid, stupid...

As I was curious, I went to BestBuy.com to view this headphone. To my surprise, this Sony Extra Bass OvertheEar Bluetooth Headphones (MODEL: MDRXB950BT, SKU: 8618136) is still available at BestBuy.com for $199.99. In other words, my order on Dec 1st for $99.99 was cancelled on Dec 3rd, while the same item is still being sold as in stock item for $199.99 on Dec 3rd. I did call BestBuy.com to make an inquiry. First call took 20 min wait time before I got disconnected. Second call took the 15 min wait time until someone explained the headphone “is” not available in my region. Then I asked how could a customer knows if an item sold by Best Buy is restricted by region. The answer from Best Buy was it is a discontinued item and they followed that practice.

Still, a customer would not know if an item is being discontinued and region specific. Besides, Best Buy does not disclose those information. Best Buy did suggest me to make the purchase again (for $199.99 instead of $99.99). Yet Best Buy said there is no guarantee the order won't be cancelled again. I said "No, Thank you!"

When I called them they said I was not registered with their service and told me to bring my 55 inch tv back to the store. I had to pay someone to come bring the tv from my condo back to the Scarborough Town Centre location where I spoke to the store manager and the manager of sales - both of them told me there is absolutely nothing they can do for me. l feel like Best Buy has robbed me for my money. The sales rep lied to me and horrible customer service over the phone and in store. I'm a young lady that saved up for this and I feel like that I've been robbed. I will never buy anything from this company again. This was the worst experience.

When we entered the store we visited the display area where the Samsung Galaxy S5 was located. The signs on the product still had the "sale price" as was advertised. The associate was very friendly and asked to help us. I stated that I was interested in the Galaxy S5. This associate had to program another customer’s phone and sent another associate to assist us. We went back to the display to look at the phone, stating that we had seen the ad on television the night before. The associate then told us that the phones were $99.00, I then showed her the pricing was still the same as advertised on the display and there was no end date on the signs. Then she stated that the "sale" had gone "off" the previous day. She stated that she had to speak to a manager about the advertise signs that were still on the product.

At that time the manager came over and pulled ALL of the pricing signs off of that display. He stood there punching on his hand scanner, having to restart it. I asked him if he was the manager on duty and he responded, yes. When he got the scanner back on he said that the sale had gone off on Saturday. I explained that we had seen the ad on the previous night (Saturday) and the signs on the displays were the same as the advertisement. I asked him if he was going to honor the prices that were clearly on the display and that there was no expiration date on them. He rudely told me that he would NOT honor that pricing.

At that point I was furious and told him that he just lost my business and walked out of the store. There was absolutely no effort on his part to even try to accommodate me as a customer. I understand that sales expire but with no expiration date on the display and the way that the manager handled himself was about the rudest that I have ever been treated in my life!

I contacted Best Buy consumer service regarding the double charges. They explained to me that the first $1500 was for "authorization hold" and the second $1500 was for "actual charge for my purchase". As I ask the customer service agent to release my authorization hold amount of $1500, she told me that it will be EVENTUALLY refunded to my debit card account; however, she won't be able to tell when the refund will happen but typically the authorization hold will be lifted after 48 hours for the specific department to receive the case then 4 to 5 business days for them to investigate and issue the refund (6 to 7 business day plus). We spoke to 6 different customer service agents from BestBuy.com after they transferred us to one after another multiple times trying to resolve issue regarding double charged amount.

As Christmas approaching less than a month, plus we had just returned from Thanksgiving trip out of state put us out of money for grocery for holiday gifts, it was nightmare of holiday shopping experience. I will NEVER EVER shop anything online from Best Buy for their unethical charging policy. I can't imagine how they can get away with double charging the purchases and not have to release the fund for unspecified period legally. I would rather spend my money elsewhere for holiday shopping once or if we get our $1500 back from Best Buy before Christmas.

We told him that "there are customers around listening to our conversation and that affects your reputation and Best Buy's reputation." He said, "I don't care". Also, we told him that he should not behave like that with us. He said, "So now you will teach me how to behave?" We simply told that "We don't want to teach you but obviously as a customer we don't like to be treated like this." My friend who also wanted to buy the same camera asked him then why is online price different than store? Is it a different store? He replied, "Yes, online is a different store". His body language, gestures and tone were like 16 year old school boy. Obviously, neither professional nor mature. He literally started shouting at us at the end.

He not only embarrassed us in front of other customers but also did not honor the price that was advertised in their own store. If he could have told us that there was typo error and "I apologize I can't give you this price" or something of similar nature with politeness, I could have accepted it as things like that happens. Or could have offered the same product at a cost price, if cost price is higher than what they advertised in store or $25-$50 store credit. Honestly, I don't know whether he was really a manager or just someone walking in the store who stole the manager's badge and came in front of us. Super disappointed with Best Buy. Will neither ever shop there nor will recommend someone.

Store name: Best Buy, Address: 2125 Prince of Wales Dr Regina, SK (306) 546-0100. Product: Nikon D5200, Advertised price: $599 (Camera, 18-140mm lens, box and filter bundle). Date: Nov 28/14 Time: 6:00-8:00 pm Sask time Employee Name: ** (General Manager)

Hopefully, you will be able to pass on this message to Best Buy and someone in the company who would care about their reputation and customer complaint would be able to resolve the issue.

I was never contacted about any recall and now I feel that this mistake could have been disastrous or even deadly. LG did replace my unit with a FULL CREDIT that they were refunding Future Shop and to be passed upon me probably just to satisfy me from calling a lawyer; however, I did need a range and this was going to save me 1700 dollars. I called Future Shop everyday for weeks in regards to this credit and they kept informing me "nothing here yet." Again I would call LG and they assured me that the RA was issued and sent to corporate office of Future Shop in Burnaby. Not getting anywhere with the Future Shop store I decided to call the corporate office and after explaining my story for the 800th time the lady would not let me speak to anyone in the office and that someone will be in contact with me the same day.

IT'S BEEN 5 DAYS and countless calls to them and still no one has called me. As I learned, any credits that manufacturer has sent to Future Shop goes through their corporate office and then is issued to their retail locations. As their customer, do they think it's fine to not have a range for over a month? If this was a problem regarding a sale in store it would have been handled within minutes and with that being said I feel furious. Yesterday I called the retail manager once again and to my surprise she told me that she will bypass corporate and she will exchange my stove for another model of the same value or less.

This confused me because I know I don't have to exchange nothing according to the manufacturer because Future Shop's policy with them is to issue full in-store credits. After I said this to her she went silent for 20-30 seconds and promptly told me to come in and she will issue a gift card for the full amount. Yes very fishy indeed and still no phone call from their head office. I will never do business with this company again nor will I ever buy LG.

I informed him calmly that I have an important business purchase and I need to pick up an order that I paid almost 3,000 dollars for. I tried to explain that I am an elite plus customer and spend over 40,000 a year at Best Buy. The employee Mike impersonated a store manager when I asked to see his supervisor. I later checked online and discovered that the store manager for this location is James **, not Mike "Pugnacious". I asked to see the store manager and was told that he was in fact the store manager. I informed him once again that this is a very important, time sensitive business purchase. At this point he told me to leave the store, and that he did not have time to deal with me. This sounded very racist, and this sort of treatment might work on illegal immigrants but I am an American citizen and I know my rights.

I believe this was in part because of my accent. I have a noticeable eastern European accent and there are many examples in history of people who hate eastern Europeans, like the **. The service I received that day was horrendous and I was unable to pick up the computers which were very important to my business. I am a very good customer of Best buy and I have never had issues like this before so I was understandably surprised that it happened. Once I left the store, I found other customers who were also treated badly and I asked for their names and phone numbers and I will follow up to get an affidavit from them.

My first LG G3 had manufacturer errors within the first month. Man I'm glad I am paying $11 a month! They realized the problems and ordered me another one pronto, got it within a few days. A few weeks ago I noticed other problems with the phone, all manufacturer problems, obviously LG got a little premature on their release, but easy things the company should take back in a heartbeat. Went into the store and they have disbanded any in store relationships. You have any problems, go online, report your problem and send your phone to... LG? Okay. How about my temp. phone? NOPE. Got rid of that too. Guy told me about an alternative, let them place a $250 + tax hold on my card and they will send me another phone in which I will then send my old one back. OKAY!

Considering Sprint charges nothing for MANUFACTURE PROBLEMS because they stand by their product and were offering to replace mine (as an uninsured and not buying through them) for $50, I want to go that way but as a working class citizen and coming out of school with more debt that I should, I don't use credit cards. And I'm not about to call up mom and ask for help here. Best Buy has destroyed any respect I have left for them. Called to cancel my membership and the guy in the Philippines refused to send me to talk to somewhere in America because they don't have anyone in America for the financial department! You want me to give my credit card, personal information (which I gave to ALL 4 of the reps I talked to on the phone) and trust them? YOU'RE kidding. Do what's right, refund all my insurance money, replace my phone and give me back my insurance through Sprint. GFY Best Buy.

Specifically:

(1) They killed my battery with faulty wiring that caused a short and a parasitic drain. IT'S A BRAND NEW HONDA. Batteries don't just go completely dead on these cars without warning -- that is, unless an incompetent at Best Buy has touched it. When my trusted technician checked the battery, he confirmed that this was a direct cause of the improperly installed remote start. Best Buy said "OK just bring documentation to prove that and we'll reimburse you for the battery" -- apparently assuming I didn't have that documentation, because they were visibly surprised when I showed it to them. Suddenly the reimbursement rules changed. I've got to file a claim and wait who knows how long now.

(2) Also due to faulty installation, the remote start wouldn't even start half the time, and the other half it would run for a few minutes, shut off, restart, run for a few minutes, shut off, restart... You get the idea. When they told me they'd corrected this issue at Best Buy, I'm glad I second-guessed them and stuck around for a bit because the issue immediately replicated itself. And it happened 6 or 7 more times while they were looking at it, dumbfounded, when one of the guys even said "I've never done one of these before so I don't know how it works" (he's the one who promised it was fixed, by the way). So they re-set my tachometer in order to fix that issue (which screwed up my mpg tracking and trip odometer) and I'm really hoping it's really fixed.

So anyway, I have no clue if this thing is actually going to work the next time I use it, if my car will even start at all, if the battery will be completely ruined again, or if any other problems will present themselves. I wouldn't be surprised. I'm sick at the thought of losing tons of money at my eventual trade-in for all the wiring and electrical problems, not to mention the fact that the starter itself may very well be fried by then too.

**But it's not the money so much as the principle, and I'm going to win this stupid battle against incompetence and horrible customer service!** I am clearly still entitled to at least a $121.70 reimbursement for the battery. And I will be requesting $267.84 more (and a free un-installation) for the remote start itself if it can't be repaired. I hope they didn't break anything else on my car, but I'll be entitled to and requesting more if they did obviously.

Now my extremely pissed off pregnant ** has to grab a bunch of towels since my husband wasn't home at the time to attempt to dry my ** floor and OF COURSE I took pics beforehand I'm not stupid. Anyways I call best buy who puts me to three other people before giving me to claims. Mind you they ALSO hauled away my washer and dryer that we were still using and brought it back dented, broken, scratched, and with a busted panel when we specifically put in the paperwork drop off only. Continuing with the claims department I get tim ** who is as rude as they come. I've been hung up on, screamed at, treated as a child, talked down to, talked over, left out of the loop, and told varies different things about how this claims works. Now I'm being told that Abraham the "manager" (WHO IS EVEN WORSE OF A PERSON) at best buy who has been lying continuously back and forth in emails about how they never hooked it up my father did. Who isn't even a ** plumber!!! That man is also a disgusting excuse of a human being as well screaming at me for his workers' fault who also claim now that they never even hooked up the machine, they just dropped it off, stacked it and left.

I am currently working on a stress lawsuit against Abraham, best buy and best buy claims being this pregnant with a back and forth of lies, disrespect, and drawn out process so they don't have to pay for their wrongdoing and water damage to my house. FUNNY how we have been told that best buy gets claims to look at for this exact same thing twice a week for fridges and washer machines. They're all a bunch of ** and morons who can't do a simple task and won't take responsibility for it. I've been getting pains and sick over this! It's so simple to me you ** up you pay for it there no "tell them we didn't hook it up" ** . DONT LIE! OWN UP TO YOUR MISTAKE! Also tim ** just told me they are for best buy so they will be taking their statements and this has to get resolved in 30 days or I have the option of going through my insurance for my house... is this a ** joke? So you're telling me you'll all drag your feet for another three weeks and be like "Oops sorry were at our mark?" This is unacceptable! Why should I go through my home insurance when you screwed up and damaged my home??? I will also be taking survey and writing a review a day until this is resolved the right way.

I go outside and notice the truck says UHAUL.... Is this for real? Rented truck for company as big as Best Buy? Look as they unload stove in rain... and then he yells out to me.... "Stove damaged, two big dents in sides... You want it or take it back?" I say "no, I cannot accept it." They load it back into truck that's filled with items that are not delivery items. Turns out Best Buy hires independent company, who in turn hires random guys who rent trucks to deliver our stuff. They get paid by the load, so it's double for them when you say no delivery and they have to come back.

Funny how those two dents were right where you would kick the machine if you were making it fit into an already stuffed truck. After they leave, I get a call from the delivery company they outsource to, and they offer me a gift card to accept the damaged item. WTF????? Called manager, he offered me 100 credit and will order new item...not sure I want to take the chance, miss another day from work waiting only to have movers from hell as my delivery guys. Can't cook for my family at Thanksgiving now because I needed the stove to do it. :(

Despite several sites like this one where Best Buy has terrible feedback they manage a A rating with the BBB which now shows me even the BBB can't be trusted. For more evidence I filed a complaint with the BBB in which Best Buy did absolutely nothing to resolve the issue. The first time I've ever had a company just give me the middle finger on a BBB complaint. One of the occasions while waiting for a repair we received 3 boxes of parts for the unit, the day comes the repair guy shows up, he looks at the machine, says "try using baking soda", turns on the machine and leaves before making sure it will work. He says call him if it don't, and it didn't. So we call the next day, he says he needs to order a part. Really? He leaves with 3 boxes of parts, he replaced nothing and he still needs to order a part? So I had to deal directly with the manufacturer. They sent someone out to fix the unit. This was recent so I'm not sure if the story end here or not.

I also filed a complaint with my state's attorney as I told "customer care" I would after their rejection via the BBB. Some complaints here speak of the sales staff and management treating them badly. It's like this because they have nothing to fear. The mentality and behavior is straight from corporate as you will see if you bother contacting them. Best Buy is nationwide and simply does not care how they treat their customers. Apparently they have the "too big to fail" mentality.

"yea the camera is on." Then he said yes, "I have it." Then after that he then asked for my ID. And I said why it's a prepaid visa gift card, there's no address or signature required. He said because he ran it as credit. Then I quickly signed, he then cancelled it and asked me to sign again because me signature didn't match what was on my ID. So I had to sign again. Then he spoke some more into the mic at that point I knew the cameras where on me I felt like I was treated like a thief.

This is the second time this crew member GM Daniel ** has discriminated against me. My first visit he was giving me a hard time with a price match. I will be posting this in the Best Buy forums and other websites and forwarding to bloggers if Best Buy Corporate team does nothing in this matter. FYI I spent only this year on Best Buy over $7,000 elite plus member and the other Best Buy locations I visit never give me this hassle. I have the proof if needed for the Elite Plus $7,000 and also I have all the prepaid Visa gift cards receipts that I purchased from CVS.

I explained the situation to ** and all he says, "sorry it's Geek Squad," and shifting blame to Geek Squad or to Verizon. Please note I have been in the store for over 2 hours now and still did not get any help. I told **, it is very frustrating and very unorganized way. And I am unhappy customer. Store Manager ** asked me to leave the store. This is after me on hold for over an hour. And employee leaving me hanging high and dry. ** was not sympathetic or helpful. Felt like they just want to close the store and get out. Please assist me getting my phone replaced and report this incident to management so other customers don't experience the lack of service and discrimination.

I request Best Buy to provide proper training to Store Manager ** to work with customers who have been unhappy with the service and try to fix the issue versus asking customer to leave the store. I also request to refund for what I have paid geek squad as it was an ordeal to get the service that Best Buy/Geek Squad have promised. Due to following reasons: a) every time it's a hassle to locate my account, b) inability to assist with phone replacement.

Policy has changed once again at Best Buy and I now have to contact the company which will mail me an envelope so I can return my recondition phone. I will be without a phone for 4-5 days, and they will mail me yet another recondition phone. Or I can have Best Buy "hold" $250 and they will send me a reconditioned iPhone and when they receive my non-working phone they will return my $250. I was also told only corporate can now "junk out" phones, Corporate states. Corporate never told me that was possible, new policy, no one gets a new phone any longer no matter how many times they have to send in their recondition non-working phone. All I want is a working phone. When I spoke to corporate I told them a New in box iPhone 4S exactly like I have is all I want and to honor my policy which corporate in the beginning said they would.

The operator told me to go back to the store and they would fix the problem then call them back. I went back to the store and they supposedly fixed the miscommunication for me. So last night I called the Geek Squad number back so I could finally get some kind of phone. The operator told me that there were two phones under the protection plan (which I was already aware of) but only one of them got added to the protection plan when I clearly asked for BOTH of them to be added. Then I was told that I will have to go back to the Wilson Best Buy store and make them yet AGAIN fix what they messed up. I am HIGHLY DISSATISFIED with what has happened and do NOT recommend going to buy your phone through Best Buy. I find it ridiculous that tomorrow makes a week since this has happened and not a thing has been done about it.

Spoke to several reps and got different responses, stating "wait for 24 hours. If that doesn't work out, we will take care of you." 2nd Rep, "it never takes 24 hours," "we can reissue the GCs but that will take 7-9 business days". Imagine your bank wipes your account and tells you you have to wait 7-9 days for them to correct their mistake. Now reverse the position. You owe them $300 and you are late by 7 days. They will slam you with late fee and finance charges to the tune of 20-30% of actual amount. 3rd Rep wanted to know how I got the Gift Card and what is the proof of purchase? Gift Cards are often given as gift and the recipient in almost all cases won't have the BBY order # and that's their way of slamming the door on you so you can go away and forget about that money.

To my amazement, 3rd rep could read the comments from previous 2 reps and could see under my member ID that I tried to make the purchase with those GCs. I gave her my order # to that she was quick to respond to reach out to the vendor and find out what is the BBY#. How is it fair that they have a flaw in check out process, they are totally aware of this for longest time and don't have fix or solution to quickly refund the card? Best Buy eCommerce team should insert the logic: If Product Make + Apple Hide or grey out GC option and/or add a Warning advising Best Buy Online customer of the flaw, so they don't proceed in the first place. I know I would have stopped in my tracks and would have made an in-store purchase instead.

Bottom Line: If you have BBY Gift Cards make your LAST in-store purchase and never ever give BBY GCs to your loved ones. BestBuy GCs make a perfect gift for someone you dislike and want them to go thru agony and frustration. There ought to be a law to protect consumers from such flawed, fraudulent process. 2 days and counting and I am still waiting for my refund for the order that never materialized.

It has been 4 days and no call. Called a few times, was told they are working on it. Their geek customer service is none. And to think this past September we spent another $1700 on a new range and microwave from them with their extended warranty. Trying to cancel those warranties but was told they have to see what they can do. Will not buy anything more from Best Buy. Am sorry we bought from them for we also had problems when purchasing.

The CSR (**) I dealt with was very adamant about it. I asked ** to write her name down so I had her as a witness's to the state the box is in when I call corporate to let them know but, she became belligerent and said she would NOT write her name on anything and that I would have to write it down myself! At that point I asked to speak to a Manager and the Geek Squad manager came over. His name was (**) and he was more professional but he said that there's nothing he can do. He gave me a store Business card and wrote his name at the bottom. So, I wrote down ** name also for reference. Then when I was ready to pay she kept giving me attitude and asked if I wanted someone else to help me and I said "Actually I would since you're not being very helpful".

So, she said to the CSR to her right to finish helping me and snarled off giving me a dirty look to go do some other things. The other CSR (**) was more friendly and finished ringing up my $150+tax purchase. So, after all this my friend later decides he rather have the PS4 version. So, I end up going to the closer Best Buy to me in Northridge to do the return. Well this is where the nightmare occurs!

When I put the game on the customer service counter to be returned, the CSR (**) decides to slide the sleeve off and opens up the game! I am thinking why is she opening this collectors edition of the game? Now they can't resell it! So, she opens the lid then decides to hand off my return to another CSR. He looks through everything and I tell him it's never been open. He looks over at her and asked her "was it open" and she nods and says "yes" then she hides in the back of customer service. So, he tells me that they can't return an open game. I told him it was sealed when I brought it in and she opened it! So, he says he has to call a manager now. So, after waiting for a while he says Manager ** is coming. At this point the store had been closed for like 15 mins. Finally Best Buy Northridge, CA store #1180 Operations Manager ** shows up. He takes one look at the open box with the slight tear in the lids corner and says with an attitude, "I'm not taking this back"! I told him that's the way it was sold to me! He says, "we can't take back this game in that condition plus it's opened!" I told him that it was sealed when I brought it in and his representative had opened it.

He looked at the seal and said, "it is suppose to have two seals, one on each side!" I told him that's the way they sold it to me at the Sherman Oaks store. Then he said, "do you have the receipt?" I said yes then he said, "take it back there!" I said, "how am I supposed to return it to another store now that your store open it?" He then goes on to say "I don't believe it was not open!" basically accusing me of lying about it being unopened and trying to return an open game. He says "it should have two seals and this one looks Scussy!" I said, "Look at your security recording, you can see that your employee opened it." At that point he says I am not going to take it back and I'm done talking about it. He drops his card on the counter and says "call 1(800) Best Buy if you have a problem! I have a store to close" and starts to walk away back towards the front door. I said this is fraud! Then he starts to mock me in a Childish schoolyard voice "Oh, it's Fraud! Haha!" Then I said I will never shop at this store again! And he said, "Oh good! Please do me a favor and don't ever shop at My store again!"

Then he goes on to say, "You always hassles us anyway!" I was so appalled I just packed up my stuff and left insulted and upset as ** and his coworkers mocked me standing by the front door as I left with my now opened game! I had dealt with Operations Manager ** months ago when a game I had preordered never came in and his only option was to cancel my preorder and lose my Preorder Bonus! How on earth does he have the gall to accuse me of hassling him when all he has done is Hassle me! I guess if you ask for a Manager when there is a problem at his store you are a "Hassling Customer"?

Needless to say I will be contacting Best Buy corporate about this incident and I suggest anybody else who shops at the Northridge, CA. Best Buy avoid Manager ** as he is very unprofessional!