Barnes & Noble Reviews

I never signed for for a Reader's Digest magazine subscription on my Nook and I never accessed it. But, B&N charged me $1.49/month for almost 3 years. They would only refund me six months. Changing to use Amazon instead.

The customer service reps and the supervisors don't seem to want to help or are not at all empowered to provide service. The service is totally the worst experience I have ever had with an online shopping site. I had a simple request to take out a pre-order book since it was holding up the entire order. Instead the service rep on chat canceled the entire order and then since I paid for it via gift card they cannot seem to allow me to order it until they issued a new gift card.

I have been dealing with Barnes & Noble for two months on a replacement. I have the 32gb HD plus and it overheats and shuts off frequently. Called in, was told I would get a new one. One week later I got a pre-owned 16gb Nook that didn't work either. I have called them over 45 times on this issue and still haven't received a new Nook. I have been tossed around and lied to so many times by this company, it's unreal. I will never ever do business with B&N again.

I pre-ordered a book last June and went to pick it up today. It was a signed copy of The School for Good and Evil - The Last Ever After. They had said that they sold it and had no more signed copies. They had also said that 2 weeks after they called & emailed they would sell the book. I never got a call or email and they still sold the book. They did nothing about it! It made me very very mad. I would have told them this but I am just a kid so they wouldn't listen to me. IT MADE ME REALLY SAD! I was one of the few kids that did many chores and hardwork for a book, that I didn't get.

NEVER RENT TEXTBOOKS FROM THIS COMPANY. I will never ever ever rent a textbook from them again. I returned a textbook within the 14 day period because I dropped a class and had no use for it. A few days passed and I received an e-mail stating that my return was accepted and I should receive a refund to my bank account. Well almost 2 weeks passed and I wanted to see what was taking so long (as refunds usually only take a few days to post to my account). The guy stated that in order to receive my money I had to provide a tracking number for the textbook I returned in order to verify that their warehouse in fact received it. If that's the case why send me an e-mail stating that my return was received and my refund was on the way if it was never in fact verified?

Since June of this year, Barnes & Noble has been going through a large-scale upgrade on its website. For sellers on the site who make a living from listing their products for sale on the B&N platform, this originally meant a few days of no sales. However, B&N has been having several problems since then that has been affecting customers' as well as sellers' online experiences.

I rented a textbook from you guys and unfortunately it wasn't the right one. I called to see if I could get a refund and they said yes. As soon as the book returned to them I called to get my refund back and the representative that helped me informed me that since it was a gift card that was used that I would get my refund right away. I then proceeded to buy the right textbook. I received the book today and my mom got notified that the credit card used was charged for the book. I was not happy at all! I called customer service again and they told me that the refund has not been issued. They barely issued it when I was on the phone with the representative. This is a problem - I am very unhappy with this service and now my mom will have to pay double the amount of what the book costed! I’m definitely not shopping with you guys again.

I work for California State University San Marcos. I ordered 13 "I am Malala" Books for an event we are having with the founder of the foundation coming to the University. Other departments were going to order as well but I sent them to Amazon after my terrible ordeal. I ordered the books on 9/2 with rush shipping. They charged us $104.20 for the books. On 9/10 I look online with my order number and no status. I call and a lady who barely spoke English said she can't find my order number. Gave her my email she still couldn't find it. I was able to look it up immediately however she couldn't and put me on hold for 15 min then disconnected.

On 9/9/2015 at 8:00 am via the Barnes and Nobel website I purchased a textbook for delivery to my daughter's college address in Manhattan. The website for this purchase showed "Same Day delivery in Manhattan" for orders placed prior to 11:00 am. I marked my purchase for this expedited delivery. The book was not delivered as promised. In fact the order merely showed processing.

Totally unsatisfied with service. Signed up for 2 month free membership and internet and my order bucket said I would get expedited 1-3 day shipping. The date it was supposed to arrive was September 3rd. It is now September 5th. I called and they said it would be here by September 23rd and customer rep first said it was out of stock when I ordered, then changed said "oh wait it was in stock," and now I have to wait on a refund because it shipped. So I have to call them and ship it back so I won't get my refund until October.

I ordered a book from Barnes & Noble and wanted to track the shipping information since it was taking a long time to receive it. I found out that it shipped from a 3rd party company called Baruch Bookstore. Barnes & Noble provided me with their e-mail address but could not provide me with their phone number. I e-mailed them, but never heard back. I called Barnes & Noble again and they told me that there was nothing that can be done except wait a month and call back for a credit. I called them back a month later and now I'm waiting to get my credit. I will NOT be using Barnes & Noble anymore.

Processed my Visa on Textbooks.com (B&N Marketplace), paid $158.25 for Campbell Biology AP Edition on Aug.15, 2015. Received confirmation from the Marketplace welcoming a new customer, saying B&N will deliver the book. In three days B&N email said, “Sorry, the Visa wasn't authorized.” Learned the Visa wasn't processed on Aug. 15 on day of purchase, the Visa number was stored for a week 'for pre-authorization in my bank.' (Is it even legal? I thought they have to permission to store your credit card info?) I had no idea about 'pre-authorization' rule.

I ordered two books for my college classes. It told me they were supposed to arrive the next week. I have been waiting for two weeks and it still says my order is being processed. I am very angry. I will never buy or rent from Barnes and Noble ever again. I am suffering in my classes because of them.

I ordered 2 books for university through Barnes and Noble in mid-July. They were both used books, and in stock and said 10 days for delivery. 1 turned up 2 weeks later (from one of B&N suppliers). The other was from Eurobooks. It has still not appeared. I have sent 8 emails to Eurobooks and B&N, I have never heard from Eurobooks. Barnes and Noble finally replied yesterday. They are telling me it was shipped a month after the order went in and will 6 weeks. That means it will be 10 weeks from delivery - if it turns up. When I suggested the book is missing and a refund should be given, they said there were no shipping costs on this book as they were all for the other book. This is not true, as when I was considering what to buy I selected one book, looked at the shipping, and then looked at the shipping change when I added a second book. I will have to wait to see if it arrives in another month, but by then I will no longer need the book.

I've been a loyal Barnes and Noble customer for many, many years. I've bought my books from them for over 15 years. I am even a member. But in the past six months I've become increasingly irritated to the point of giving up on the bookseller behemoth. I purchased a membership with the store because I spend so much money there that the minuscule savings they offer up on purchases adds up. I also love to shop online. The past four times I've tried shopping online they have either a) messed up my order; b) charged me twice for a book; c) their lousy website kicks me off mid-order; or d) made it impossible to use a gift card on their site.

We are in the process of moving so we thought the Nook was just misplaced. Once we received an e-mail of an order placed using the Nook we knew it was stolen. I called Barnes & Noble to get the charges removed and the shipment stopped. With great effort they managed to do this. Then I asked them to "brick" the Nook which they said they can do. However the Nook had been deregistered from our account. So they said there was no way without giving them the serial number of the Nook. (It is several years old and we have no idea anymore what it is.) I asked why they could not look it up from history and their reply is "We do not keep history of the changes like that." So they can do nothing and someone gets a stolen Nook with Barnes and Noble's blessing. This is a big hole in their cyber security since all a person has to do is re-register the Nook to another e-mail.

I am a college student, who by no means has money to throw away on textbooks left and right. On August 19, 2015, I ordered a precalculus hardcover book with standard shipping. I should state that I purchased a rental for 130 days, and classes start on August 31, so I was thinking that I ordered my book with time to spare. I received it in good time which was on August 27, 2015. When I came home from a hard day of class, I saw that my book was delivered so I brought it in the house to open. When I opened it, I saw the shipping paper bright and center on top of everything that clearly stated my name, address, and that I purchased a PRECALCULUS hard cover book. Then, I remove the paper and see a soft cover book that says Biology, clear as day.

My daughter needed to rent a textbook for her college course. B&N offers the textbook rental for $29, or for $52 you can rent what's listed as "Package: [Book title] with Connect Plus 1-Semester Access Card." For $23 more, you're renting a "package," suggesting that you're getting more than one thing, and in the actual website description it states that part of the package is the access card. This package costs more. A normal person would conclude that, for $23 more, you get a rental of the textbook plus an access card.

I have contacted Barnes and Noble several times due to my order and it's not been sent to my friend nor has the money been put back on my account. Midtown scholar refuses to talk to me or email me to resolve this matter, but they had no problem taking money off my bank card. Now due to this incident I am suspicious they would take more off so I will have to cancel my debit card. It was not resolved, no book sent and no money put back. But as you see they promised they shipped. Cannot find and track this book with the order number. The payment was submitted and expedited. Caught in the web. Where is my book? Suppose to be delivered to my friend by august 25th?

I needed a textbook for classes that started on 8/24, so I ordered them on 8/6 from Barnes & Noble to rent, as it was $35 cheaper than purchasing. I didn't choose expedited shipping because it was supposed to arrive within 2 weeks, so I waited. On 8/21, I realized that I was still missing a textbook. I went onto their website and it still showed "shipped." I went back to an email they had sent me and the tracking number showed delivery on 8/12. I panicked, as I needed the book immediately. I had to purchase it from Amazon and make a note to call BN ASAP for a refund.

I ordered 3 books online and received only 1 with no tracking for the other 2 then came to find out that I was charged twice. When I contacted B&N, they couldn't locate the other 2 missing books either with the tracking number they provided and their only explanation for overcharging me was that they wanted to make sure I had enough money on my credit card for what they can't explain either since they had already charged me for all the items. Now I have to wait a week for the other 2 books before they can refund me and also still waiting for them to reverse the second unauthorized charge. Their customer service is clueless.

Terrible experience!!! Tried to use the Educator's Discount, but online order would not accept it & said I have to call the 800 number. The representative spoke very softly & I could not understand her accent. She sounded very unsure of my situation. After 20 mins, I asked to speak to a manager/supervisor. I was put on hold twice, as the representative kept pressing numbers on her key pad (& it was beeping in my ear) to transfer me to the supervisor. She did not know what she was doing. I was finally disconnected. Ugh!!!

My daughter got an HD nook for Christmas. It kept getting stuck at 99% when loading. Customer service kept telling me to do a factory reset. So I did and the problem would be fixed...until it did it again...and after I spent hours resetting all the profiles and passwords again. So they finally send me a new one. It does the same thing. But it is now out of warranty. They tell me that my only option is to pay for upgrade. I'm like, "I'm not giving you a cent. You keep selling a product with a known defect and then don't stand behind it." Then he tried to tell me, "It's not a known issue. But here are the fixes for said not known issue -- a factory reset." I'm ready to lose it at that point. I felt bad for Barnes and Noble with the death of physical bookstores. I hope they completely fail if their solution is to sell inferior products and not stand behind them. What a joke.

I ordered a used textbook online using my debit card to pay for my purchase, pick up was to be made at my college store (Bluegrass Community & Technical College). I went and picked up my book the next day. I checked my receipt in the car. They had sold me a new book. I went back to the store. They issued a refund that may not show up on my card for a week!!! So now, I have no book and no money to buy a replacement book. I called Barnes & Noble corporate HQ and was transferred twice. On the second transfer, they hung up on me. I called again and was told per their policy, they could pull a switcheroo, so now I am stuck!!!

With my daughter going off to college for the first time, I wanted to make sure that she had all of her books on day one. I ordered a textbook from Barnes and Noble on August 13 and paid extra for "expedited shipping" on top of their regular shipping costs to ensure that it was delivered by August 18. I received a confirmation of the transaction the next day. When the 18th rolled around and I hadn't received anything I called their customer service line and was told "sorry," it's not in stock. When I asked why they didn't alert me to the fact that they didn't have the book in stock all they could say was "I'm sorry".

BUYERS BEWARE: First I want to say, I have been a B&N customer & member for a long, long, long time. I have never had a problem with the store or new online books ever. Anything that came up was taken care of promptly. Except I have bought a used book online, Marketplace. The seller was in VA, I am in TN. I always check to see how close they are along with their rating. I can say I have never ordered from this particular seller before. This started July 19, book was sent out on the 21st. I received a email from seller but no tracking number. I waited, waited and then I started emailing B&N.

When the new website was instituted, one was no longer able to read books online. This has been a part of Nook ownership since Nook became available. No matter what problem you try to contact B&N to resolve, you're kept on hold over 30 minutes only to be told I had the wrong department and needed to be transferred. Agents are polite, but all they know how to say or do is say "Sorry for your inconvenience". Also, because they are discontinuing Nook and replacing with Samsung - they no longer carry needed Nook parts - cords and storage devices.

On June 15th 2015 I ordered 1 each Samsung Galaxy tab 4 Nook 7 black. I returned it, insured for the price and it was delivered to Portsmouth, N.H. 03801 by the USPS on June 22, 2015 at 10:56 am. About 5 days later I called customer service and talked to an agent and confirmed they had received the product and they would credit my account in one or two billing cycles. I have called several more times and all I get is promises. My last call was about 5 days ago and the agent assured me my refund was forthcoming. I have found out their customer service is in the Philippines. I want my money.

Handicap vet husband cannot get up from wheelchair or use bathroom without assistance. Emergency @ 1005 approx time, janitor outside of restroom telling me we could not go in ladies room. Diane walks up from floor and intervenes. She states she understands he is handicap and I should take him in men's room. Asked why I couldn't use ladies room and she advises I could not go in until she checked to make sure no one was in ladies room. She did not offer to check men's room. Proceeded anyway to take husband into handicap ladies room. Diane waited outside bathroom door until we left. Advised Diane that I was tired of the harassment and if she was really concerned she would have checked men's room to see if anyone was there. Advised Diane I was going to report the harassment. She then offered that she checked the men's room and knew no one was in there. Really Diane. We were right next to the men's room. You never left my eyesight.

I ordered 15 books online to use at a Detroit summer school program on June 6th. The books were delivered promptly. There was no paperwork in the box beyond a very minimal order form (with no information on return policy). I only used 10 of the 15 books due to lower enrollment than planned. I checked their website for a return policy and could not find any policy written. I sent an email on July 20th to service@barnesandnoble.com to inquire of their return policy. I received no response. However I did receive a survey request asking how their customer service was (!?!) which I answered with the fact that they had not responded to my inquiry at all.

This company is the worst I have ever had to deal with. They have the most horrible, worst, unhelpful and unsatisfactory customer service I have ever come across. I called and was very nice asking questions about a gift card worth $50 and they wouldn't honor it and then I started getting upset which to me was completely warranted. So now I am out $50 and they wouldn't even try to help like giving me a coupon for percentage off or another gift card for even half of what the original was or anything else.

They simply do not care. You get lots of platitudes from Philippine agents who provide absolutely no help and are only adept at losing your call after waiting more than 30 minutes and requesting a warm transfer. They never call back. Every attempt more frustrating and no one is ever responsible. The epidemic is the worst possible luck if customer service possible. I used to be a great customer. There's a reason the chain is failing and customer service and not caring about their customers is a huge part. Good riddance. You don't take care of customers and simply do not care.

I ordered an infant car bed a week ago with expedited shipping for a patient. I never even received a confirmation email. I called and was told I would receive one once my item shipped. Well, I never received one and I called every day this past week. Guess what? My order still hasn't even shipped and I was supposed to receive it almost a week ago. I know this was a specialty item (not a book) but still.

This has been an extremely frustrating and disappointing experience. I would like to first point out that the people at the call service center were nothing but polite and my complaint has more to do with how they seemed unable to help me and not with any way I was talked to. They seemed to only able to offer empty promises and platitudes not any real solutions or help. At this point I feel it would be worth it to take my businesses to Amazon to see if they are better able to keep customer satisfaction. Before I do that, however, I want to share my experience so that maybe changes can be put in place.

Yesterday I ordered a Samsung Nook Tab 4 7.0 over the phone. I was charged $129 because I have a Nook Color whose port does not work anymore and I agreed to mail it back to them once I received the new tablet. They took the $129 out of my checking account. Then this morning there was another charge taken out of my account of $140 and change. I called them up to ask why they took the money out twice and why two different amounts. After being tossed around to different departments and being on hold 15 minutes for each transfer, I was told that the $129 was a pre authorization amount and the $140 was the final amount with sales tax of $11 and change added.

I tried to order a book bn.com this afternoon. The website seemed have some issue that it kept giving me timeout error after I hit the order button. I gave up at the end only to find 4 order confirmations with the same order number, and different charges in my email. My credit card shows 4 pending charges from BN too. Unfortunately, either when I check the order status online or ask the sales rep through live chat to check, no record of my order shows up. I was also told by the live chat rep to check in an hour since it may take some time for order info to show up. I did try to livechat again after 3 hours, but it closed, and I called in.

I spoke to several customer service agents and each one left me on hold for a combined amount of 45-60 minutes. After going round and round about not receiving my initial order, they decided to expedite shipping and resend both books. Thus far, 5 days later we've only received one book, the other one, once again, did not get delivered because there was no room number. Absolutely disappointed in B&N.

I ordered a set of electronic books online. At 9:14 am I received an email confirming the order and stating that it was ready for download. It is now 8 hours later and I still cannot download the product. In the intervening time I have been subjected to the highest level of incompetence which has resulted in great inconvenience. I started using their chat contact and then their phone contacts. The last "customer service agent" I spoke to apologized profusely, said she would connect me to a supervisor, and promptly connected me to a recording that said their office was closed. I was hung up on (for the second time today) and I still do not have access to the order or a reason why it is not in my library and my credit card has been charged.

I cannot express in reasonable terms the frustration I am experiencing with my account and your website. A few weeks ago I purchased an iPad and downloaded the NOOK app. I was able to download my library but I was unable to make purchases from the iPad. I would browse to the B&N website, initiate the purchase but it simply would not process. In an effort to end-run the problem, I signed into my account via the browser on my iPhone (no nook app on iPhone) and was able to purchase a Nook Book where it was placed in my "Cloud" library. Likewise, I was able to make purchases via my Windows PC and the "book" again appeared in my "Cloud" Library and did download to the iPad.

I purchased a Nook Simple Touch GlowLight on June 10, 2013 and it doesn't work anymore. The battery will not charge. I have turned it off and back on and it still doesn't work. I don't think it is fair that this broke in such a short amount of time. I wonder has this happened to others or am I the only unlucky one. I think I should be reimbursed with a new Nook GlowLight for free. Thank you.

Bought TWO new Glowlights last week (one for my husband and one for me)... and a $5 coupon was included that expired in five days from date of registration. After trying for 5 days to use the coupon, finally gave up (this is after I THOUGHT it was using the coupon, bought a book for $6.99 intending to pay the $1.99) and they never credited my account with the $5 and charged my card $6.99. I could see the amount $5 in my account and it said it used it, but it didn't.

I have had a B&N account for many years. Recently the did a "system update" and now for over 3 weeks I cannot access any of the books in my library. I have called them many times and always get the same excuse, that they are "updating their system". If it takes them 3 weeks to update their system, they must have clowns for their programmers!

It's July 9, 2015 and I had a very bad experience shopping at Barnes and Noble online today. The softcover book I had ordered from them on June 30 was supposed to have arrived yesterday, July 8, but it did not. I had paid extra for Express shipping because I needed the book in a hurry. When I called B&N.com this morning I learned the book had never been shipped and there was no known reason. I agreed to have the book reordered and shipped Express with a July 14 delivery date. I would not have to pay for shipping.

I purchased a new book online and the book was sent by one of B&N's "marketplace" vendors Green Street Books. When I received the book, there was writing and underlining throughout the book. I emailed Green Street Books directly as instructed in the packing slip to let them know I had paid for a new book. I received an email back stating they had no record of my purchase based on the order number I gave them. I responded by sending a photo of the packing slip with their company name on it. I never received a response to this email. I then called B&N customer service to report the problem. They told me I needed to email Green Street again saying I have informed B&N of the issue. I did this and still got no response and had to call B&N and repeat the entire story because they had no record of the call.

I ordered a book from B&N. It was apparently sent by one of their marketplace sellers. The website said to expect 4-14 days. Evidently, even when it does not show up, B&N thinks it is reasonable to make you wait an additional week and a half to see if the book can magically arrive before they will credit you back your money. NEVER buy something from their website!!!

My first time dealing with B&N online ordering. I called and talked to customer service who tried to guide me through the process of buying books with a gift card. And then decided she had said enough and left me wanting clarifications but told me to go to the web site and I could call back. I asked if I could have ordered directly from a live person and then I find out out I could but she didn't offer to help. So, back to on-line ordering and a day has gone by and I have no email confirmation that my order is being processed. It's back to Amazon for me. Tell everyone to stay away from B&N.

I was charged a $25 renewal fee for my son's account which had expired and he did not renew. When I tried to cancel the renewal and reverse the charges, Barnes and Noble could not find the membership information in their system. On the other hand, they seem to have no trouble charging my credit card. This represents unbelievably poor business practices and we will not be shopping at B&N in the future.

So B&N decided to "revamp" their website. In doing so, they removed all info from purchased content except the content itself. Why is this important? Because this morning I went to open a book and it no longer opens, but reads it is on "pre-order" and will be published 2035!!! (It actually came out last year). So I called the rep and explained the problem and she asked me when I purchased it because she couldn't find it (practically accusing me of lying). I told her I didn't know, because B&N REMOVED ALL THAT INFO FROM MY ACCOUNT - ISBN #, PURCHASE DATE, ETC. Finally, after an HOUR she found the book and after speaking with a supervisor, offered to refund my $2.99. Gee, how generous. Considering the fact if I want the book now it's going to cost me another $4.00. How is this fair? I don't know why they changed peoples' accounts, but unhappy customers is bad business. Amazon, here I come.

I have never had the worst experience! I was waiting my book for 2 weeks and it came damaged. So I can't use it! I paid shipping and they said if I want to send it back I have to pay again. So it doesn't make sense for me! Very disappointed with their service!

I wasted 9 hours of my day trying to get my Nook Books off of B & N and onto my computer (where they rightfully belong since I purchased them), then "recycling" (cancelling) my account with B & N. I had to wait on the Chat persons at least 2-3 minutes, who would cut the chat if I didn't answer within 30 seconds. I counted after my 3rd try. By the 5th try, I decided to call a person. They were just as bad hanging up on me after simple questions to them such as "can you repeat my email back to me to make sure you got the right email?"

We rented a textbook for my son. My son, a teenager, was responsible for sending it back. Not surprisingly in spite of several reminders, he didn't get it in the mail on time. First we were charged a late fee of $22.94. Fine, our fault. Then a "purchase" fee of $158.33. The book was listed on the Barnes and Noble for $128.33 used and $171.00 new. The book we rented was used and not in good shape. The spine was broken, the corners were tattered. There were many margin notes and lots and lots of pink highlighting.

I ordered a book and was promised a $25 on the spot discount if I apply for a master card. I did and was approved but could not use it. I called Barclays and I registered a complaint with them as well as they lost that sale. Second complaint is that the system does not recognize my already paid membership number, so I can't apply my discounts. Thirdly - there is no listed number to contact customer service. Unacceptable.

On May 17 I ordered a book online from Barnes and Noble. I immediately received confirmation. The following day Barnes and Noble charged my credit card and sent me an email stating my order will be delivered in 14 days. (What is this the South Pole, this is the US for pete's sake packages don't take that long.) Any how, to date, I have not received the shipment. I tried contacting Barnes and Nobles online and in order to send inquiry, one has to set up an account. I did not want an account because I did not want Barnes and Noble's junk mail. I contacted the third party seller who has not responded.

I was 86d by the Barnes & Noble at Coronado shopping mall in Albuquerque, New Mexico.. Not only was I 86d but I was yelled at by the barista, and also provoked into committing a physical action in order to deter further brow beating. I did nothing of course and left calling the male barista named "**" a ** and saying that "This was a queer place anyway." They accused me of staring at the baristas during the two weeks that I had frequented the establishment. I'm a grown Caucasian man of 35, gainfully employed, and do not have time to sue them or focus on what has happened in order to receive reasonable compensation from this injustice. When I get around to it, I'll file a consumer complaint but I do not know what that would do in order to contribute to eliminating the bookseller for good.

I usually purchase my textbooks from Half.com which has always worked out wonderfully in the past. Unfortunately, like most Americans, I have the tendency to shoot my own foot off to save a couple dollars every now and then. I noticed my textbook was 5 dollars cheaper on Barnes and Noble.com and the book was going to be shipped from Antioch, CA which is 80 miles from my home here in Rocklin, CA. A day after placing my order I was emailed a "shipping confirmation" from Barnes and Noble which was encouraging since my class was set to start 10 days later.

This is a load of BS. I got an e-mail from my college telling me the books I rented were due by the 15th of May and they charged my card today on the 12th saying "We had to order a replacement". At the end of the semester, bull. I am not renting anymore books from these cheapskates. I would rather look up cruddy .pdf formats online. I said it once, and will say it again. Never, buying or renting from them again.

Last Saturday I went into Barnes and Noble Atlanta. I was visiting some friends and decided to go out for shopping for Mother's day. Once at the store, I saw the Nook and asked a rep for some information. I was clear on her that I was foreigner, and I was buying it so I had not to carry real books. The rep said nothing, and I also bought a case for the Nook and a member card, so I could encourage myself to get some nice readings.

Nook HD that will not keep a charge. I have been having issues with this for a long time, and took back to store a couple of times. Nothing done ever worked. Today I took it again, and clerk at store called 1-800 number to explain issue. He told me to call 1-800-The Book and give serial and model# and they had a buyback plan, and they would pay for me to return my nook and send me the new nook, which was $129 in store. Very conveniently, my nook warranty ran out last year on April. I explained that the original clerk did not explain to me that my warranty was running out in April, or I would have returned Nook before warranty ran out. I can see why Barnes & Noble is having issues, and talk of going out of business, if this is how they treat their customers. Lost Customer!!!

I've had this problem for over two years. I've used several credit and debit cards, they've never worked! Even when I call customer service, they say "it's not going through." Today, the lady told us it definitely went through. They sent me an e-mail a few minutes later saying it was declined! We've made sure there's enough money on the cards, there's no reason they aren't working. Now, we buy books from the Books-A-Million website instead. It works a lot better.

On Jan. 7th 2015 I received my college books in the mail. Along with the books was a sheet from Barnes and Noble stating how long each book was rented for. One of the books was rented for 130 days, however, mid-March I received a debit on my checking account for $12.75. I called inquiring about the charge. They informed me that I had only rented this book for 60 days so I needed to extend my rental. I tried explaining I have proof from their very own office to prove that it was rented for 130 days not 60 days! They said I needed to extend it or buy it or I would continue getting $12.75 late fee charges. I went ahead and extended the rental for another 45 days.

I am very disappointed with Barnes and Noble at this moment. I purchased something to give my son for Easter three weeks ago, but it wasn't something he wanted. They will not return it, not even for store credit. The policy is not written on the front of the receipt, but rather is on the back in paragraph form...absurd!!! I will never shop there again and am recommending that my family not as well. They were very unhelpful!! I expected more from them.

Now I will NEVER purchase from Barnes & Noble again. NEVER. They better give me back my money. I can't believe they took my money out of my account 3 days ago and informed me of it now. I placed an order in November & I received my product for Christmas & now they just informed me that they forgot to charge me. They have all my banking information in their system. I want it gone right now! How do I know that some ex convict is not going to take my disability money whenever they want??? This is so wrong more ways than one. I recommend that no one should shop with them.

I tried purchasing a textbook for school back in January, but my payment was rejected after 3 days because it was a prepaid debit card. However, Barnes & Noble felt it was their right to keep my payment and turn it into credit when they should have refunded me my money. On top of this insult they put an expiration date on it! Which this date has already past and I have lost my money (oops I mean credit)! I am busy with college and this credit could have gone toward my books for next semester. Thanks for nothing Barnes & Noble. P.S. Also, if you are going to trying to make your customers settle their credit do it in their time zone! But, I guess that would be too fair for this company!

I am fed up with Barnes & Noble! I have had a Nook for years and absolutely love the device itself but will no longer purchase books on it. Every time I buy a book it puts a hold (for a different amount) on my checking account. These holds are always for different amounts than the actual purchase but very close to the amount and they end up staying on hold for 10 days or more. I have called Barnes & Noble many times to find out why the multiple holds (some have been held in 4 different amounts for 1 book) occur and am told that nothing can be done. The customer service people don't seem concerned that my money is unusable for long periods of time. They repeat the same nonsense over and over and I end up hanging up out of frustration.

My wife purchased a store gift card from the Barnes & Noble in Ventura, CA as a gift. (We normally avoid this store because of the horrible customer service we have received before. And this was no different.) My wife changed her mind a day later, and decided to return the gift card. Due to previous incidents, and driving distance, my wife called ahead to the Barnes & Noble she had purchased the gift card from, and asked if she can receive a full refund. The employee told her she could. But once there, the cashier told my wife that she could not have a refund, AND when my wife inquired about the gift card balance, the cashier told her the card had been USED. I will try to update after, if possible, we try to use the gift card.

I had received a gift card from my company Christmas party and was really excited about this because up until now I have loved Barnes & Noble. I went online and purchased a book, CD, and a Norah Jones Vinyl. I made the purchases in mid-January, the CD and book were both delivered within the following week. However, there were too many complications with the Norah Jones Vinyl. When purchasing it I had chosen 1-3 business days shipping, so by this it was already late on delivery. I then received an email saying that the item was out of stock and would ship to me soon. When I placed my order it was in stock or else I wouldn't have bothered! In February, I got another email from Barnes & Noble saying I need to confirm I still wanted my purchase because it was taking so long and still hadn't shipped. I had to create an account to do this and wasn't able to confirm I still wanted the order, so I had to contact customer service to perform the action.

I rented a book from Barnes and noble. They never sent any reminders or anything about the date of the book being due, all I get is an email charging me a large amount of money to pay them when the book was only $10 to rent. I am so furious I've told all my friends to NEVER rent from them and I'll never ever do the same either or step foot in their store.

I wanted to purchase a box set from Barnes & Noble, so I checked their website assuming that their online prices were reflective of their actual price. After going there, I was horrified to find that the in-store price was a whopping $30 more. The employees acted as if this was a normal business practice. However I find it unusual for a company to have such drastic differences between their online and in-store prices. The website was not clear in stating the exclusivity of online prices. While this not illegal, it is extremely dishonest and misleading. The majority of retail chains will match their own website's price. This should not be encouraged nor accepted. I will refrain from shopping at Barnes & Noble in the future.

I rented a book from Barnes & Noble last year. Unfortunately my bag was stolen and all of my books, gone. The saved gift card I had on file, I was told by a representative, would pay my account off when the book is not returned. I never heard of anything, until today. No email, no phone call, nothing. Just a threatening email from a collection company telling me I owe money. I always pay my bills on time, and had no reason to use the card any further. The money is still on the card when I called today to find out how much was left. I do not appreciate getting notified after the fact. This is very poor customer service, and I will never purchase anything from them again, if this is the way they go about getting money.

In February of 2014 I rented a textbook from Barnes and Noble. Being the poor college kid that I was renting was the way to go. When I received the book it had no damages, and was in mint condition. After Spring semester of 2014 I returned my rented textbook on time and in pristine condition (I used it twice that whole semester). Since then I had gotten charged $135.95 for a book deemed "not usable" because of its terrible condition. I called to dispute my "damaged" textbook and had the pleasure (note the sarcasm) talking with ** , the supervisor. She was not helpful and told me to dispute it with the credit card company after I was charged. I said, "For a book I didn't even use? That is ridiculous send me the book back then since I am buying it!" She refused.

I purchased a book from them today and as soon as I hit "submit" I immediately called customer service to cancel. Customer service assured me on a recorded line, because I record all of my calls, that the order was canceled and that I would receive an email confirmation. As soon as we hung up, not even 5 mins went by, and I get a email from Barnes & Noble, saying my item was being "scheduled" to ship. I immediately called back and request a supervisor, and explained what was going on and told her that the item would be going to the wrong address. She kept insisting that she could update the address but could not cancel the order.

The power cord for our Nook Color is damaged and we can no longer charge our reader. The charging cord is Nook Specific. There are none on hand in any store, and there is not an expected date of item. When I was on a chat session requesting information, the operator without direction canceled our chat. I have over 250 books that I have read on my Nook, that I cannot read again.

I am one of those people who only want a book if it is first edition. Shane Dawson told his fans that he was writing a book, and to preorder it. On 2/10/15, I ordered it and paid for fast shipping. First offense: B&N advertised the book as releasing the day I bought it, then said it was actually being released on 3/10/15. Second offense: Today (3/11/15) I woke up to an email saying my shipment was delayed. They was no reason or apology, and they did not offer to refund my shipping (which wasn't cheap). I am leaving tomorrow on a trip and had wanted the book for the plane ride, but I suppose that will not be the case. If they reply to my CS email saying they're out of first editions, then I do not care how badly I need a book; I'd rather not have it at all than order it from B&N.

I signed for membership and specifically told the lady not to put me on auto-renewal and was told that it will ONLY be for a year. Long story short, the membership was on auto renewal. When I came back after 3 years in the country saw that I was being charged every year for the membership. Called to cancel and refund but they wouldn't refund. Even though it's my mistake for not paying close attention to my account (didn't think companies other then I signed up for auto-deduct would be taking money out), I also blame Barnes and Noble for lying to me and hiding the fact that they're putting me in auto renewal.

I'm not sure what's going on with Barnes and Noble's online purchasing system but it is a bad service and way too slow. I always get my books through Amazon, but this time I made the rookie mistake of buying from Barnes and Noble, as a book I am very interested in was slightly cheaper there. I placed my order on 2/16 and immediately got a confirmation e-mail stating this as the shipping date. However, the book was actually shipped on 9/25 and I received a USPS tracking number that does not work (it says: not available on this website, please request a confirmation receipt from your local post office). I have not received my book yet, but since they say it can take up to 14 business days, I guess I'll have to give it a little more time. Let's see if I get it before 1 month after placing my order! A letter in the 1800s would have arrived faster. Lesson: I'm not ordering from B&N again.

I ordered a few books about a month ago I needed for a few classes. They shipped the day after they supposedly arrived and attempted to deliver them, which isn't true because I was always home. Now I get a message my book was delivered but I have to contact Barnes & Nobles because I never received them. Seriously why would you change from UPS, which I've never encountered problems with, to LaserShip - losing everyone's packages. If you're going to charge 6$ for shipping, at least use trustworthy services! LaserShip has been the worst service, like common. Seriously, my package from out of the States arrived faster!

I have been reading through these reviews and it seems to me a lot of people are complaining about the same thing. The expense of the things Barnes and Noble sells. And so all I have to say is they have high quality merchandise. And if you go there frequently then the membership program is worth it. I have been a member of Barnes & Noble for two years now and have never had a problem. I have always had satisfactory service and have always saved significant amounts on my purchases. Therefore, if you’re going in to buy two things, and you rarely buy from there in the first place, then why do you care if what you’re getting is high quality. Half of their stuff isn't even that expensive. You guys just all want something to complain about. That or you need to change whatever BN your going to because mine has always been reasonable, and fairly inexpensive, due to my membership and the frequency of my visits.

I ordered the Exploraciones Spanish textbook with the Ilrn access card specifically, paid extra for shipping so I won't be behind in class, etc. I receive my book without the access card and then call to find out why and I was informed that in the fine print access cards and accessories may not be delivered EVEN THOUGH I SPECIFICALLY CHOSE THE BOOK WITH THE CODE!!! Now I have missed online assignments and my gap is taking the hit.

Every time I went to store, I was pressured to buy a membership, so I finally did. Never used it again after the first time because Barnes & Noble is nowhere near me. Then last week, I received a bill from my American Express which had had the number changed last fall, with a purchase from Barnes & Noble. Apparently you get auto-renewed whether you want it or not.

I ordered an audio book through Barnes and Nobles Marketplace and did not realize that Marketplace shippers are not required (by B&N) to track items -- I was told by a B&N rep, "they can't force them" -- I was told by B&N to contact the seller directly because they could not help. So I did, and the seller told me by email that they did not track their items. So now I am stuck... waiting for a package which is not tracked and may or may not arrive. And since it was shipped the seller took the money already. B&N customer service used to be good a long long time ago... but I won't be buying from them again.

B&N falsely advertised a book I rented comes with a New lab access card. I went ahead and rented the book and expected the lab code to come with except it didn't. When I called CS I was told I don't get the lab code even though the Website advertised you do. I spoke to the cs and their manager with the same I don't care attitude. I advised the manager to look up my receipt where it said I paid for a rental book plus a New lab card code, her reply was the same - I don't get a lab code and if I don't like it to send the book back.

My daughter ordered a book on 2/2/15. Used expedited shipping and it’s 10 days later (or 8 business days) the book is still not here. I posted this to their Facebook page only to have them ask me to private message them and they would look into it. All they did was tell me it would be delivered on 2/10/15. It is now the end of the day, mail already ran, on 2/12/15 and still no delivery. I will only buy books from Amazon from now on. Not Barnes and Noble. From Amazon, only a different company altogether. They refuse to answer me now and my daughter is still waiting for the book that’s been sitting 30 miles away for over 2 days. No one is willing to do anything and we have spent hundreds if not thousands of dollars on books through them. WILL NEVER ORDER FROM THEM EVER AGAIN.

I ordered a book from Barnes & Noble through one of their "Marketplace sellers". The book was never sent, as (apparently) the seller had been out of business for some time. I attempted to contact the seller multiple times. There was either no response, or the email was returned as "undeliverable". I then contacted Barnes & Noble "customer service" a total of 8 times, over a few weeks. I tried by phone, by chat, and by email. I always got the same utterly meaningless runaround, often in the exact same words.

I ordered a textbook for my daughter and when it arrived, she wasn't pleased with it and contacted BN right away. She was told she could return it for a refund. She sent it back the next day. It is now 2 1/2 weeks later and there is still no credit to my credit card. I called customer service today and was told it got to the warehouse...so why didn't they credit me by now? He said he will put in refund request today. When I asked for proof of this, such as an email confirming our conversation and credit processing, he wouldn't provide it! NEVER AGAIN! I'm done with BN!

I visited B&N today with my 3 year old grandson - as I had numerous gift cards that I wanted to use to purchase books for him. If the small sampling of toys in the children's department wasn't enough - now they've added an entire toy department! Are you a book store or a toy store?! The distraction of toys made our visit and the visit of two other customers (that had small children) completely miserable! I won't be coming back B&N - you've lost a customer...

The price on in the store is charged at MSRP but online bn.com (not market place) itself is lower price. Store have no desire to unify the price nor honor solution. Staffs trained to use all kind of store policy to zero out customer desire to purchase at lower price. Worse than Target or Walmart. 100% no desire to create customer friendly experience on pricing. If BN think that they can ripoff customer by using 2 pricing system, then stop using the name bn.com and BN because for me BN and bn.com is under the same roof that you charge me state tax by law even I order online or in person. It force me to use customer service to order items, so call online and wait for the item arrival then return the item that I purchase in store even that is the same item (not text book). Now what I am hoping is that item will arrival within 14 days.

After years of being told about the Barnes and Noble membership every time I check out, I finally got it one night on a whim. I won't get it again because it's truly not worth the money. The only reason I started using it was because I got an email saying it was going to expire within a month, which isn't Barnes and Noble's fault, that's my own. I wasn't told that the only discounts you actually get are in the store. The store closest to me closed so I have to go out of my way to get to the next closest store now therefore most of my shopping is done online.

Do not order any vinyls from them! I placed an order on Jan 8th for 8 vinyls. I had an email that said the shipping date was going to be Jan 28. However, Jan 29 rolled around and my order was still not shipped. When I called B&N, they said that 3 vinyls were not available till Feb 16. I asked them if they can ship the order that was available and they said only with additional shipping charges. I think it's pretty ridiculous to wait over a month for an order and they never updated my order status. Just stick to Amazon.

I am so ** pissed off with Barnes and Nobles. I ordered a book I needed for class and they shipped it with a company called "Laser-ship". Laser-ship has lost my first package and the second one (suppose to be delivered today) is missing. They keep saying it was attempted but I WAS HOME ALLLLLLLLLL DAY. I am super disappointed with B&N. You have definitely lost a loyal customer.

On November 28, 2014 (black Friday) I purchased the Jimmy Page by Jimmy Page book. I forget the exact deal they had going on however the store wide discount was applied to my order as well as a member discount I had. Upon completion of my online order, an order confirmation was sent to me confirming what I had ordered, the total price of my order, as well as the ship date which was scheduled for December 18, 2014. On December 20th, I received an email that my order has been delayed another 1-5 days, okay no problem, I understand, its the holidays. On December 24th, I was informed that my order was further delayed and was asked if I still wanted the order which I did so my order was extended.

I ordered a book on December 1st (Cyber Monday) as an xmas gift for my bf. The book said "In stock" on the site. I ordered it. It said it'd be shipped out by December 19th. I thought that was that. Well, that wasn't that. It turns out the book was never "in stock". Xmas came and went. Still no book and huge disappointment, as thing was a gift my bf really wanted. The new year came and went. No book. Here it is January 27th. STILL NO BOOK! I have tried numerous times to find out what the deal is with this book to no avail. It was a very popular book with millions printed. All I get from customer service is the runaround or some stock answer about how they are doing their best to fill the order. Really? Because I'd say you did the exact opposite of that. All I know is, B&N are a huge company, with very low standards and zero customer service. I will NEVER put my xmas in their hands again. In fact, I will never give them another thin dime EVER AGAIN. I couldn't be more disappointed if I tried.

I kept a textbook as we needed it for second quarter. Asked if they can do a re-rental as it was cheaper than extension, they said I had to send the book back first. I informed them I would send the book back as the extension was double the cost of a new rental. I asked that my account be noted that I would send the book back, was told it would be. Later that day I see a charge for the book purchase to my checking account. If I knew they were charging me either way, I would have gone ahead with the extension. Also on my account was showing a book that is said to be late wanting me to do a extension on it as well that was returned well over a year ago. They had a person verify that the book was returned and it is still trying to get me to do a renewal.

I rented a Spanish for Spanish speakers textbook from Barnes and Noble in August 2014. The book was said to be in good condition but it arrived in poor condition. It was torn all around the edges and about 50% of the book was filled in with the answers, many of which were incorrect - a huge distraction and detrimental when you're trying to figure out the right answers.

This last semester was my first time renting books from Barnes and Noble and it will certainly be my last! I'm a graduate student so I'm not new to the process of renting textbooks. Other companies that I've dealt with in the past are much better with customer service and reminders for when books are due. After the semester was over I logged into my account to find out when the books were due but the site was so difficult to navigate. I could only find my order with dates of when they were shipped to me. Then a week before they were due I finally got an email letting me know but I was already home for the holidays.

I don't use make a complaint online but this business is so terrible that I have to do. I paid $53 to rent an Accounting book for the previous semester. I received an used book in poor condition. The cover was damaged before I got it. However, the worst is yet to come. After returning that book, I was charged $91 which is the buyout price of that book. They sent me an email to say that I was being charged because the book was damaged. They did not even send the book back to me after charging me almost $100 for an understandable reason. I would never ever use this business again. This is the worst business I have ever used in my life.

I ordered a book through Barnes and Noble Marketplace Sellers. Since it was Barnes and Noble, the sellers had to be legit, right? I discovered that this book company "Books Revisited" out of New Jersey had taken on the name of a bookstore in MN. As a result, the bookstore in MN was being bombarded with phone calls about not receiving their books. The MN bookstore said that there was no company, but maybe a guy working out of his basement, hunting these books down and then mailing them to the customer -- that is, if the books ever arrived.

Had a NOOK reader. Dropped it about 1-2 feet and the charger stopped working. The NOOK didn't even hit the floor - it landed on my foot! Customer service said that I needed a new charger but I couldn't buy a new charger for it online (it was 2 years old) and they could not help me. Had to drive hours round-trip because the B&N in my city closed. Bought a new charger and adapter. It did not work. Called customer service, got the runaround again from department to department, dropped calls, can't understand some of the people because of their accent, and they speak too fast but will not speak slower for you. Finally, I gave up and made the awful mistake of purchasing a new NOOK the next month when I was 4 hours south on vacation. The new NOOK comes with a charger cable but NO AC ADAPTER.

Received an email that I had a credit for Nook e-books, But when I tried to use it, encountered nothing but problems. No surprise there. I had actually stopped using my nook years ago after download issues and switched to Kindle (which is awesome by the way). When I called to find out why I couldn't use this credit, which, not surprisingly was Issued as a result of a class action lawsuit, I was told I owed money for downloaded books from 3 years ago. These downloads are on my Nook. Since when does B&N let you download books without payment? I no longer have the card or account that I used for these books so I have no way to verify payment. But I do know that if you don't have a valid card, you CANNOT DOWNLOAD BOOKS! If they're on my Nook, they are paid for! Their system is messed up, their customer service is inadequate and I will never use the app or step into the store again.

What an awful experience renting from this place. When Amazon was out of the books I needed, I turned to Barnes and Noble. My order was $93 which came out of my account twice. When I called, I was told the first charge would disappear in 3-5 days because it was to make sure my account had the money in it. Simply, I was informed I would be charged double my amount and have to wait to receive money back that I never spent in the first place. I will be taking my business back to Amazon from now on.

I ordered a text book and paid for Express Shipping 1-3 business days. I am receiving my book in 5 Business days, 7 days total. Customer service first said, "well we didn't ship it for 24 hours so that doesn't count. Oh, there is also a holiday in there (MLK Day) so that doesn't count." This is not stated in their shipping policy. They are making up rules as they go along. I requested refund for shipping, was transferred 3 times then left on hold. WILL NEVER ORDER FROM THEM AGAIN. They also outsource their customer service to somewhere in the middle east, agent refused to give me exactly what county. Sent email with problem. No response. Stay away from Barnes & Noble.

Last week I contacted Barnes and noble by phone. I told them that my book was returned a month ago and I had proof of delivery!!! They told me that they would refund me but it was all talk. Later I get an email saying my book extension is almost over and I will be charged for the book price or something. I contacted Barnes and noble representatives today by live chat since it's quicker but they just said they will "note" what I said and the information I have provided. What in the world...I can't have them swindling my money!! I am a poor college student. They have horrible communication and customer service. I will never ever rent here again. Buyer beware!!!!!

Ordered $110 worth of DVDs for my son for Christmas on Dec 15th, and was told they would arrive by Dec 23rd, in time for Christmas. Today is Jan 13th and they just arrived today! My wife and I had to go out shopping on Christmas Eve to several stores to try and locate all of them. Horrible! No sorry, explanations or any contact was received by them at all. Never again will I order anything from b&n. I cannot wait to return these items at the retail store nearest to us tomorrow! Have never experienced such horrible online service ever.

I ordered Stephen King's "The Last Stand: Complete and Uncut" from Barnes and Noble. The order was supposedly filled and the book sent December 18, 2014. No book has arrived. It turns out that the order was not filled by Barnes and Noble directly but by a company called Simona Books. During a chat line with B and N, the rep could not answer questions about why it is taking so long for the book to arrive and suggested that I contact them directly. I sent an email to them toward the end of December, two which they never replied. I sent them another email to them today, but I don't expect an answer. B and N said that the book would be sent by them from Tampa, Florida. They could have strapped the book to the back of a turtle and it would already be here. I feel ripped off.

I bought two gift cards in their website for Christmas but I got only one gift card. The strange thing is they didn't give me any information for tracking my order. Usually they gave me the tracking information but this time was different. Although I was wait during almost twenty days, but their delivery was failed for another one. In fact, I could not believe they sent two gift cards because I did not receive any evidence that they sent two cards from them or their website. Anyway, I could not give the present to one of my friend and I claimed the refund ($10) be email first and then called as their email response. But they asked me the gift card number! Do you think it's reasonable? I do not think any buyers/donors record the gift card number because it's a gift! Totally, it's nonsense. If any other customers have same experience, it means their web-based gift card order system including customer service has many problems.

The first time I had a Barnes and Nobles gift card, the pin didnt scratch correctly. Now the second time trying to use it online (the day after I got it), it refuses my pin number no matter how many times I retype and check it for mistakes. Every time I get one of these giftcards, they don't work. Waste of money.

I purchased a book online only to have the order canceled 3 days later. No effort was made to fill the order and the website still has never been changed to show the book is unavailable. I was using a gift card that of course I threw away after I placed the order. I called customer service and they said they would replace the card. It took two weeks to get the new card with less money than should have been on it. Now I sit on hold with a 45 minute wait time to have them fix this second screw up. I would strongly recommend not doing business with Barnes and Noble. you can find everything they have at Amazon any way.

In ordering from their website on 12-31-14, my order totaled $40.33. My first book arrived within 3 days. I had ordered two books. Supposedly I ordered from a "merchant seller" that Barnes & Noble promotes on their website. Never received the second book at $25.46. Called them on several occasions asking to track the order or something. Told me they were unable to. Tried to reach the supposed VENDOR thru the barnes & Noble website and kept receiving an error message. Received the same book, the book I had been sent on 01-03 over again on 01-09. Finally called my credit card and stopped payment for $25.46 since I never received the second book.

I have been a Barnes and Noble member for 4 years now. The big sell on getting wasn't the 10% off, it was the free 2-3 shipping for members. I can tell you I've ordered no less than 8 times a year for 4 years and in that time I have gotten exactly 0 packages in the 2-3 day time frame. The quickest any of my packages came was 5 business days. One of the most aggravating things about it is that all of them easily could have made it to me in that time frame except they always transfer from ups to the post office which usually takes another 2 business days. Apparently it is far more convenient for me to have the ups truck to drive right past my house (it has to, it's the only way in town to get to the post office) to the post office than to just drop it off with me. When I asked customer service about this they had no answer for me, and by no answer I mean ignoring the fact that I had even asked a question. Also every package that came was in a box far too large for the contents with all the books at the bottom and the air bags placed nearly on top, a perfect way to ensure every single item order is bent on the corners every time they're delivered.

Horrible experience & customer service! I ordered 115 copies online of a book for our company to give to employees as part of a Christmas gift. B&N sent confirmation of my order, shipped 7 books, and I heard nothing after that. A week before Christmas, I logged into my account and my order status showed "cancelled". I called B&N for information, as I did not cancel the order. They stated they had emailed me that they were not able to fulfill the order so it was cancelled and they sent an email stating so. I have every email from B&N and not one informed me of this. They told me there was nothing they could do to alleviate the trouble, time, and effort I now had to exert to scramble at the last minute for 115 books in one week. I asked to speak with a supervisor, who could only offer a $10.00 gift card for B&N... hardly adequate, especially given that I do not care to shop there again!

I've been renting textbooks from Barnes and Noble for a while now. I signed up for the membership because it said free shipping on all items, well that didn't include textbooks. I cancelled it and was still charged, so it took 3 phone calls to sort that out. Then I asked for gift cards for Christmas to Barnes and Noble but you CAN'T use them on textbooks! Gail in customer service was extremely rude to me and told me that I should have taken the time to read. The gift card clearly said any product and did not list exclusions. They were unwilling to help me at all. Found out Neebo offers the same rentals cheaper, free shipping, and much better customer service. If looking to rent textbooks I would suggest checking out Neebo.

I had a horrible experience trying to return an item. I thought that was bad until I called to find out where my refund was. I had customer service agents telling me it was my fault, that I had not written the return authorization on the package (I did write it and largely). They talked over me. They said they had not received the product (They did). They said they refunded my money on 12/13. (They did not and it is still not returned.) I talked to 6 people none of whom were willing to offer customer service. They transferred me to one of their affiliates who are completely unconnected with this transaction. I repeated my order number, address, Return Authorization, name, etc., again and again. They finally said they would do nothing and would not let me talk to anyone up the chain. My resolution was to refuse the charge on my credit card and spread the word to avoid this business at all cost. Hate to see Amazon win this one, but at least they have great customer service. Customer service can help turn a business around. I do not think that this company cares to stay alive.

I rented a textbook, which was due back on 1/3/15. The book was returned in perfect condition with the unused access key and I received an email on 12/31 saying the book was received and charged $159.00 the same day. I called and was told the book was in bad condition, I disputed that and "Lou" put me on hold then told me the book was tagged wrong in the warehouse and it had been fixed and I would be refunded. She could not explain how the book had been mistakenly tagged or give me a full name, email, or reference number of the refund agreement. I had to then email the service dept. that kept referring to the refund I "want" instead of the refund I was owed due to their tagging mistake.

After receiving shipping confirmation stating express 1-3 business day delivery, I did a UPS track and delivery was to be 6 business days rather than the 3. I did an online chat with the representative and got answers from "we can send you an email in 1-4 days letting you know when we can ship a new one" to "we can refund your money." I realized that I was getting no where with a person who refused to understand the problem. I went back to the UPS site and discovered that the Nook was shipped "Sure Post" rather than express delivery. Sure Post is by no stretch of the imagination an expedited method.

I bought several books for my grandson at the end of October for Christmas. He ended getting duplicates. I could not locate my receipt. Contacted Barnes and Noble.com who assured me I could take the books into a store and get credit for them. I went to the store I usually do business and they could not help me, that if I did not have a receipt that I was out of luck. All I wanted was to find a book for the same price and exchange it. They were sorry but they could not accommodate me. Also it was past the 14 days of return. I said it was a Christmas present and they could have cared less. I did not want my money back, I just wanted to replace them with different ones.

I ordered a book in November to get it before December and use as a Christmas gift. I always go with Amazon but Barnes & Noble had a better price so I thought I would take a chance. Big mistake! I soon got an email that the book would not arrive until December 17 but I figured that would still give me time to have it wrapped. In the craziness of the following weeks I totally forgot about it. I did not get an email until December 28 saying they were not able to fulfill the order and that it was canceled! Huge letdown and why did they wait until after the holidays to let me know? I will not be ordering anything from Barnes and Noble again.

I rented an expensive engineering textbook from them for a semester. It arrived in fair condition and I used the book and promptly returned it at the end of the semester. After about a week, I received an email saying that I would be charged $230 dollars for the damage done to the textbook! It was absolutely absurd. I had barely touched the thing. Anyways, I called customer service and asked what their policy was, they responded by saying there was "nothing they could do". I asked if they could return the book to me because I had essentially paid for a brand new textbook and some. Once again they said there was "nothing they could do". What a scam. I will never rent with this company again, and I hope they go out of business!

This was the second consecutive year that I got burned on Christmas presents through Barnes and Noble. Placed the order early in December, and had all assurances that the large order would arrive with a week to spare. Week goes by, no word from B&N. Check my order status, indicates the order won't ship until January 6th. Apparently, one book went out of stock, so they delayed the entire order as a result. Spoke with customer service, line level and supervisory people, was assured that they would cancel the out-of-stock item, and ship my order same day. One hour later, got an email confirming the cancellation of the one book, and informing me that my order would ship promptly on the 6th of January. Called again, new person told me it was too late to cancel my order, and my only option would be to mail it back, at my expense, when it arrives in the middle of January. Does anyone really need to wonder why this company is in Chapter 11??? Worst bunch of buffoons ever, while purchasing over the internet, and that is really saying something. Craigslist people are better at follow through than B&N. Will never buy from them again, although soon, no one else will either.

B&N are offering an online promotion today ($10 Off Purchase of $75+ Code: BNDEC17). Although I planned to order over $100 in merchandise, B&N refused to honor its promotion. Here's why:

On 12/1/14 -- Cyber Monday -- I placed an order, in part because the site offered 25% off the highest priced item. After the order was shipped, however, B&N ran the credit card on 12/3 and the discount was not applied (it was only valid for 24 hrs. -- get it?). B&N charged full price for each and every item. On the order listed online it appeared as if they had deducted the amount of the discount for the sale while, in fact, they hadn't done so.

I didn't realize the book rental was a 60 day rental. I thought it was for the semester. I went past the return date and was charged over $100 for the book, in addition to the $35 rental charge. I contacted customer service and asked for credit of the $100 charge and if they could charge me another $35 rental. I was told there was nothing they could do. That's their policy. The book was now mine and I could resell it if I wanted too. They also pointed out that I had also been charged a $15 extension fee. Customer Service is horrible, as was the Manager's comments.

I placed the order online and paid using 3 gift cards. Even though I placed the order it never got added to their system. I lost $30 in the gift card balance which I threw away after placing the order. When I called back the customer service center they said I can’t the money back. There was no order on my name.

I placed an order for a Nookbook. Due to B&N technical difficulties it wasn't delivered to my account. They told me it would take approximately 4-5 days to resolve. I buy e-books because I want immediate access. My account showed the book was in my library when in fact it wasn't. I asked for a refund. I found the book cheaper for Kindle and had no technical difficulties getting it. B&N says they processed my refund in the original form of payment - gift card. I went to buy a Nookbook (less than the amount of the gift card refund) and my credit card was charged. This was after my inquiry about confirming the refund was processed. I've requested a refund again. These last purchases since mid November have been the first bad experiences I've ever had with B&N and I wouldn't normally complain but these issues are not complicated to fix yet they seem to be complicated.

I am an international customer BN several years ago. However, on my last purchase, I received only one of the five films that I bought online. I've sent several emails and have not given me any satisfactory answer. They have my money for months and only one of the five films that I bought. Anybody can help me reclaim my money or my merchandise?

I ordered a signed copy of a book. When I received it there was a bargain book in the package. Told no more of the other book was available. Said maybe when ordered they were out of stock. Wondering why they would have sent a bargain book in its place. If no longer available they would have sent a notice. Cannot figure out how they could not trace order of the book they sent me and contacted them. Very dissatisfied with B and N. Please deal with other bookstores like Powells or Brookline. Never have problems with them.

For the better part of the past year, I have gotten NO credit for any kids' club-eligible purchases, whether purchased in-store or online. This past month alone I've purchased $60 worth of kids' books and toys online - not to mention countless in-store purchases over the months. Not a single dollar applied towards my reward certificate! Needless to say, emails to resolve the issue go unanswered. Get it together, B&N!

I placed an order of books for a gift. Immediately I wanted to make a change, so I canceled the 1st order and placed a 2nd order. Minutes later I got an email stating "too late to cancel, the books already shipped." It had only been a couple minutes. I called customer service - they were no help. Asked for management. She was no help. They even refused to change the shipping address so I could receive the 2nd order instead of my gift recipient. They had no interest in helping me. Now my gift recipient who lives in another state has received 2 orders with repeat books. Are they that hard up for business?! What a lousy way to treat paying customers!

I bought a nook and it's charger went faulty very soon after. For months after checking retail stores, online, buying 2 refurbished chargers that didn't work, and 5 calls to B&N customer service (2 of which promised the chargers were sent) I was told by management to "Keeping calling back to see if they are in stock" "If they get enough calls about them they will have to restock them." Now I am at the end of my warranty, have no charger, and a nook that has been dead for months. Very disappointed and they have lost my business.

I'll try and make this short. A year ago, October 2013, I rented a textbook from Barnes and Noble. Well I was late in returning it, my fault but they charged me over $200 for the purchase of the book. So I called, got the extension, returned the book and got my money back. Today I was checking my bank account and once again I was charged over $200 for a book I returned over a year ago. I called customer service, talked to them, got transferred to a manager then to the sales audit department and then to a supervisor. Every single person I talked to said there wasn't any record of the book being returned and that the only way I could help myself out was to give them the tracking number of a book I sent out over a dang year ago and to top it off, on my online Barnes and Noble account it said I already purchased it back in February.

I ordered a movie on Blu-ray that released on the 11th. On the 12th I receive an email saying it's been delayed. On the 19th I received a package of a completely different item (some show I've never heard of on DVD). I contacted B&N and they said I had to return the item and that they would send the correct one. So I drove to the UPS Store to drop it off (since they only do UPS - with Amazon you can drop it off in any USPS blue mailbox and when they do UPS you have the option of having a driver pick it up from you). I use my own envelope because they ship them in cardboard that isn't easily reused.

I ordered book from the Barnes and Noble website, literally called and canceled within minutes. They shipped it anyways and want to charge me to ship it back. The first woman I spoke to said it wasn't even going to be shipped, now I'm being told that it was through a 3rd party and making me jump through hoops to return it.

I ordered two books online. One of the books was in a series and I quickly realized, I ordered the wrong book. I called customer service immediately to try to switch the book and Barnes and Noble said they could not do that. Something that was so simple - they had to make so difficult and I could barely understand the man on the line. He said he would cancel the order. I never received a cancellation email and the order status does not show it was cancelled. I tried multiple times online to cancel - and this was right after I ordered it and spoke to the man on the phone. I have yet to receive a cancellation confirmation and my gift card has not been credited. I just want it cancelled and my gift card credited so I can resubmit a correct order. Terrible customer service, very awkward website to use. It's no wonder that they are struggling and will probably go out of business soon.

Nook hd+ failed to operate properly. Company replaced 3 times with used products as it was still under warranty. All of this in period of 10 months, very dissatisfied with Nook response to this issue.

DO NOT RENT COLLEGE TEXTBOOKS FROM BARNES AND NOBLE. With 3 in college, we do a lot of searching for textbook rentals. While they may have a large selection, they are a rip-off. Anytime we have had problems or mistakes made with Chegg, College Book Rentals, Amazon, Half.com, etc., we have called customer service and the problems have been resolved - NOT SO with Barnes and Noble.

For some reason this company never seems to send all the items in an order together. Anyway, when I paid for my order the total was one amount and because they were unable to fulfill the order on one run when they split the order I ended up paying a few cents more. I know it's a few cents only but if they do this with every order they receive, they are definitely stealing money for the consumers with nobody fighting for us. They should be sued! Why should I pay more for an order just because they are unable to fulfill at once?

My son received a contigo cup from Barnes & Noble as a gift. It had a fox w/ flowers on it!!!! Too girly so I took the brand new stickered-from-their-store tagged cup etc back to the store to just swap out patterns on the cup. Needless to say, the employees or customer service were of any help finding the cups, or exchanging the cup. You cannot exchange things there w/ no receipt I found out 20 min later. It was a gift. I wasn't asking anything crazy out of them, just let me get a different pic on the exact same cup!!! It wasn't like it was a book and I read it and wanted a different one, geez I left boiling mad and they could care less when I told them I'd let everyone know!!! I've contacted customer service and haven't received any word back. I will never shop there again and told a lot of people how bad their customer service was all because of a cup!!! Get some compassion Barnes & Noble.

I bought a book through the school bookstore which is B&N for a class, but had to drop it shortly after. I returned the book, but am yet to receive my refund. After calling the store and receiving no info I called the corporate number and was told they couldn't do anything because I bought it through my school. It's basically me sitting on hold for hours and getting nowhere doing it.

I am a regular customer at B&N online, interested in a wide variety of non-fiction books. I love to read African American history, and for the most part it appeared that B&N supported these studies; so imagined how shocked I was to go into two of the actual stores and see that there was only one small section that contained 4 shelves that supported these studies. As I looked closer I realized that only 2 of the shelves were actually occupied by African American books, all of which were the same books that I repeatedly have seen in the last few site visits over the course of a year. The other 2 shelves, having nothing to do with African American studies, "Native Americans" and "Gay and Lesbian" surrounding the 2 shelves that did have the African American Studies. Not only was I confused, but I was offended.

3 years ago I purchased a Nook HD Tablet. I was told at the Barnes and Noble store that I could change the battery if it went bad. A Kindle is about a $100 to change the battery and the person at Barnes and Noble made a big deal about the battery changing prices for a Nook. He told me it would be about $15. Now I have a problem and I want to change the battery. When I called they would not give me a part number for the battery. I was told they no longer service this Nook! Several of my friends purchased a Nook on my recommendation, what a big mistake that was. I tried the online chat to get an email address for the corp office, it just times out. You can not speak to anyone. I will never buy any books from them again or recommend Barnes and Noble! They just plain lied to get me to buy a Nook.

I was in the Barnes and Noble Bookseller in Lubbock, Texas looking for style references when I happened across a place holder box that had the Gregg reference Manual on the spine. This is the bible for a technical writer. I removed the box from the shelf and found a message stating that I would have to go to a particular register to purchase the item and a price tag that stated the price for the item would be $76.00. When I went to the register to purchase the item, the cashier took the item from a bookshelf behind her and scanned it. She said the price would be $106.00 dollars. I told her that the little box on the shelf had a price tag of $76.00.

I normally order from Amazon. In 8 years of ordering stuff from Amazon, I had one issue which they resolved immediately. I decided to order a book from B&N. What a nightmare. It took B&N 10 days to even ship the book. B&N chose to ship UPS. They also ship with signature required (really makes it hard for folks who work M-F full time). UPS (in this area) only delivers during the day. They will deliver in the evening for a fee. I work M-F during the day. I submitted a complaint via B&N due to UPS left a slip indicating they would try next day, etc etc. I had to sign the slip indicating they could leave at my door and UPS would be absolved of any liability. Received the package the next day. (Now this is 15 days after placing order) Wrong freaking order. It was addressed to me, but the book and invoice slip was for someone in another state.

To those thinking about ordering anything from Barnes & Noble, don't. They single-handedly messed up my order for one TEXT book rental that isn't scheduled to come out until tomorrow. I called twice trying to get them just to simply fix the order shipment address and no - they can't do that. I ask them to cancel it and no - they can't do that. Essentially, they've taken my money, and won't be sending my book to my address and said there's nothing they can do until it's returned from the wrong address. So I'm out of a Russian text book and my money until something is fixed.

My son is a college student struggling to afford books. He had been given a gift card from Barnes and Noble. I went to rent several of his books and was going to use the gift cards to help pay for the rentals but there was no place where I could enter the gift card information. I went to pay by phone and called it in only to be told that gift cards could not be used to pay for rentals. On the web site, there is a gift card FAQ. The FAQ states that you can buy anything on the Barnes and Noble website, except for esubscriptions. NOWHERE DOES IT SAY that you cannot use gift cards to pay for rentals.

I bought a book online and started waiting for its delivery. After three weeks I Checked with them on the delivery and they said it was on the way. They gave me a tracking number. It never arrived. I have a locked mailbox so, if it was delivered, I would get it. I got a hold of customer service and they told me too bad.

I am upset because. Books are food for the brain. For My Special Girl Following God And Influencing The World By Kevin L. Timmons. You were not honest. I was told the publisher want the book print on demand. They said you won't even stock the book. He asked several of times. Until I see the book on the shelf, I will come in everyday, I will complain Every day. I need the book in All Ohio stores Especially Columbus, Ohio. Thank you.

I went to the B&N at the Lehigh Valley Mall, Allentown, PA on August 9, 2014 and was browsing in the music section looking for a meditation CD. I found something I could use and I had my 3 girls with me. I went to pay and my 3 girls were still looking to see if there was anything they might have wanted. I was in line, with a few people in front of me and your clerk, Katherine ** called for help. I thought it might be because she needed help checking people out as there was many people in line however, when the person got to the counter he asked if she wanted him to walk around. My girls were the ONLY other people in the music section at the time NOT in line.

I have been having some problems with my nook hd lately so I decided to contact them through chat support online. While trying to connect to them which took almost forever, I finally did. So while speaking to an employee, I told her the problem and half way through the chat she disconnected! So I decided to try again. This time I finally got connected but after a few mins, the employee told me that I need to disconnect because there are others waiting for help. So she literally disconnected in the middle of the damn chat! I got so mad. So I just called them, so guess what? I couldn't hear a word the person was talking! So in the end I just gave up. But I have to say barnes and nobles has the worst customer service in history. Beware!

I ordered a textbook on Friday, August 1, from Barnesandnoble.com express delivery 1-3 business days. My class starts on Saturday, August 9, enough time to deliver the book, right? Wrong! I checked on the tracking number on Tuesday, August 5, that the book which was shipped UPS is now with my county's local USPS - no other update. So I thought the book should be delivered by end of business day, Wednesday, August 6, and it wasn't. I called Barnes and Noble customer service Thursday morning and the customer service rep said that the book was scheduled to deliver Saturday, August 9. I asked her why is that the case if this is express delivery 1-3 business days and I need the book before Saturday because I have class starting Saturday morning. She stated for some reason my local post office has the book and "maybe" it will be delivered by end of business day Friday, August 8. That it's out of their hands because it's with the post office now. I asked her what am I supposed to do if the book doesn't arrive in time for my class?!

Bought book with VISA, returned in 10 days with receipt, bag and VISA. Barnes and Noble's policy is to charge debit whenever possible. Store Manager was also cashier and she handed me back my return receipt marked "unopened". I almost threw out receipt assuming it was a credit. It was a store credit meaning they collected my cash and then kept it. Their policy gave me a receipt I can easily lose and never see my reimbursement. This is costing consumers millions of dollars annually and we should avoid Barnes and Noble at all costs. It is bad enough they have a 14-day return and IF you lose your receipt, you are beached. Even though their customer service can track down receipts and transactions. Just a Jerk Company.

Placed a book on reserve so I could pick it up at the store after work. After the reservation went through I see something on the site that indicates the book is $8 cheaper if I buy online, and I can get 2 months free membership to the BN club and free shipping. So I call the store to cancel the reservation and buy the book online. The store calls me back 15 minutes later to confirm I am trying to cancel my online order. I explain again I am only releasing the hold on the book at the store since I bought it online. They apologize and cancel the reservation. The day the book should arrive, it's not at my house after work. I login online and see a message saying the vendor switched me from UPS (who is always in my neighborhood) to USPS and they could not leave my book so they took it back with them and left delivery instructions at the door. There is no note on the door or in my mailbox. I call UPS, they tell me to call the vendor.

I rented a textbook from Barnes and Noble rental service. When I returned it, they charged me not only the $51 for the rental but also an additional $286 saying that I damaged the book. When I received it, there were lots of markings in the book and the spine was also broken. I did not think much about this because obviously it was a used book and I figured they have been documenting the condition for wear and tear over the life of the book. Apparently this is not the case. I returned the book in the same exact condition I received it in. I never marked in it once and took extra care because it was in a fragile condition. It never left my desk since I was enrolled in an online class.