Barnes & Noble Reviews

I have had the worst luck getting a package I ordered from Barnes and Noble shipped to my address. I placed an order on January 18 which shipped the next day on the 19. According to the tracking information B&N provided me in my shipping confirmation email my package was delivered on January 20. Nope. Called the shipper (OnTrac another terrible company) who tells me to contact the vendor- B&N. I contact B&N on January 26 and B&N customer service tells me that the delivery date of January 20 was an error and that I can expect my package on January 28. All day January 28 I listen carefully for any semblance of a delivery truck and hear nothing. No package and no delivery.

I contacted their Customer Department on the phone, I was told that since my Nook, which was not quite a year old, stopped charging they would send a replacement. After a month went by I still hadn't received it, so I called again. This time they said that due to Covid that the Nook was back-order. So I waited another month, still nothing, when I called again they said that my Nook warranty had expired, the 2 month delay push my Nook over a year old & they weren't sending a replacement. In the meantime the device battery pack blew up, I took it back to the store this weekend, spoke to the manager, who just stood there looking at me and said "what would you like me to do about it". This is what Barnes & Noble has for Customer Service????

During this pandemic, had to do all my holiday shopping online and did this with Barnes & Noble with curbside pickup in Bartlett, TN. Wrapped gifts and sent out since family could not be together because of COVID. Order picked up had no printed store receipt, no packing slip and no return label in the event my gifts needed to be exchanged. Called local store AND called corporate and was told by both that I would have to get the gift item back from the recipient and bring to the store and return it and then turn around and buy it again and then REQUEST a gift receipt in order to get one for the purchase. How in God's name is that a good store policy and how much expense and inconvenience is a person forced to endure just to have a gift exchanged. Why could a gift receipt not be printed from the original e-mail barcoded receipt? That bar code would show what was purchased, would it not?

On November 22, 2020 I went online and purchased a Nook Glowlight Plus and a Kate Spade case for it. I got it for my mom for her birthday. Within 5 days of my purchase, it went on sale for $50 off. So I attempted to contact customer service to find out if there was any way to possibly get a credit. The text chat is a joke. Clearly it's a bot. I say that because the responses did not in any way reflect my questions. So I went through the maze of FAQs and finally found an answer to my question. The answer is NO. I cannot. Okay fine.. It's for my mom so I won't worry about it. Whatever.

I’m posting this review on every public site I can find to get Barnes & Noble Press’s attention. I ordered 30 copies of a personal book on Nov. 19. I received the 30 copies on Dec. 2. One of the copies was damaged. I took pictures of the damaged book and emailed their customer service on Dec. 2 and said I wanted a replacement copy. They replied on Dec. 3 and said they would send me a replacement copy.

Barnes & Noble billed my account when I had never approved a yearly contract to bill me for membership. Fraudulent activity by the company. I will never purchase anything from them again. BAD COMPANY.

B&N not providing SERVICE. No access to purchased products with their cyber attack. Now again preordered books that have been released can't be downloaded. No msg as to why. What's the problem this time,?

I walked into a B&N and purchased 60 items to be sent to my home. I was charged IMMEDIATELY. Then I get a note 12 hours later in my email saying, "you didn't pass our verification process and we aren't delivering your product". No clue what I didn't "pass". I paid. You'd think if you paid, you'd get your product. I have now waited 60 + days for a refund. I have called and spent over 5 HOURS on the phone with customer service and the store that took my credit card number and charged me. I got another "wait 5-7 business days and see if the money is refunded to your credit card". I paid almost $300 and I have no product (that I needed for a birthday party that has long passed) and NO REFUND. So you can take my money right away but can't process a refund?! Barnes & Noble will never receive another dime from me or my family.

660 books on cloud. They updated their service. I have had no ability to use my nook devices for 4 weeks now. Multiple calls only say we are working on it. I will not spend one more penny on Barnes and Noble.

Paid extra for gift wrap and for a card with a note with expensive book purchase for a special friend. Little or no attention was paid to gift card; the requested note on the gift card was offset and illegible, and therefore not usable. Product was easy to order, shipping time was great, but trying to get in touch with B&N to resolve the gift card was a nightmare, and is still unresolved. I cannot recommend spending extra for wrap and card or trying to reach B&N customer service online. There was 45-minute wait to call customer service; one has to open an account to reach them by email online.

If you want to buy a book Barnes and Noble is fine. If, however, you need to return an item as we did with a Nook because we can't use it without WiFi, think again. All I wanted to do was return this item, just as I do on Amazon, and it was a nightmare. It has taken three days and I don't know how many phone calls. In the end we are paying for postage and shipping it registered mail. This experience was like trying to steal gold from Fort Knox. It's not the people so much and it is the system. Stick with Amazon.

Like many people, I have waited YEARS for midnight sun to be written and sold. So on May 6th 2020 I pre-ordered the book as soon as I found out she finished it. Today is August 12, 2020 and I was suppose to receive the masterpiece 3 days ago. I go online to check the status and it said that the book was sold out and I would receive mine after they got more. I pre-ordered it! Months ago! I was so upset, I emailed the company, and a few hours later I get on to check the status again and now it says I can't see it because I never ordered the book. I check my bank account from May and turns out they never charged me (even though I checked right after purchasing it, it was pending and I had plenty in the account).

If you order any book from them and give an honest review on it, they don't seem to like it. Whatever happened to Freedom of Speech? My review about that book was written by a "medical professional" who's telling people in this book that it's okay to take showers without soap. I completely disagreed with this "medical professional's" advice (and I'm also in the medical field too, I'm an LPN) and even wondered what kind of person would tell other people that, especially in this age of Covid-19.

I ordered books on July 2. As of July 24, they have not arrived. I got the order numbers from my receipt and typed the order numbers into my account. They no longer show up in my order list. They lost the orders. I can get the same books from Amazon within a week, with no problems, because Amazon doesn't lose orders. I can understand why B&N is going out of business. "B&N" must stand for "BROKE AND NO GOOD." I have had many bad experiences with BROKE AND NO GOOD in the past of a similar kind. I will never order from them again.

Don't sign up for automatic renewals! If you aren't using the membership you'll still be charged without a renewal reminder letter or email. LOL — have been put on hold 25 minutes ago by a supervisor... Guess this is Barnes & Noble's brand of "customer" service!

I made the mistake of buying three nook books online. When the books arrived two of them were in German. I have been trying very hard for the past week to correct this problem. Going to their store did not work. I tried to call them many times but to no avail. They are hiding under the covid-19 for not being able to keep enough staff. I now understand why they are going under. This is why such businesses fail. They are super fast getting your money but when it comes to give you service they cannot be reached. I strongly recommend against anybody dealing with them.

This is pretty much my last straw. Look, I’m a forgiving person. Delays of 1, 2,3,4,5,6,7 days... ok. But when a company is MONTHS late and has no recourse to cancel an order they need to be sued. Unethical and disgusting greedy slime. Chat is disabled. Emails bounce back as u deliverable. Broken links in emails leading to never ending loop on website. Calling? HA! I waited 30 min on hold only to get someone who didn’t speak English, contradicted herself and ultimately said it was a “bad connection”. Click. I’ll fight you greedy corporate pigs for every dime you charge me for merchandise I never got because you do this every time.

My 86 year old mother has had 2 previous NOOK readers from Barnes & Noble. In April NOOK #2 dies. I went online and purchased an early Mother's Day gift of the newest NOOK product. My mother had difficulty transferring information from the old unit to the new one. Due to COVID 19 the local store was closed. She waited patiently for almost two months to get help from an associate.

We enjoy bookstores, but whenever we've ordered or pre-ordered books or merchandise we have problems. We ordered Christmas gifts and got emails about delay, delay, delay -- then an abrupt "we cancelled your order." We did NOT get a full refund for items they cancelled! We pre-ordered the new Hunger Games book because someone gave us a gift card. Same story: delay, shipping delay, shipper has given up, BUT nobody has fixed the issue, tried to start a new shipment, or refunded the order -- 5 business days after the date it should have ARRIVED (8 days after shipping started - it is lost). I've been on the phone for over 30 minutes with no help, and likely won't get it resolved AGAIN (or they will "forget" to give us all our refund, like last time, and since you have to wait for an email, it takes a new phone call -- an hour or more -- to get the rest of the money).

Do these people know what they're doing? I recently attempted to purchase a B&N gift card. Two weeks later it still had not arrived. I tried again. After ten minutes on the phone B&N still did not have all the info it needed. I gave up.

Unbelievable the nightmare I'm going through with this company. I ordered 6 books March 31 2020 and received an EDD of April 14 2020. That date passed and they sent another EDD date April 21 2020 and guess what another EDD date of April 23 2020. I sent 2 emails to Mr. Daunt the CEO and first response was that he would look into it. I contacted customer service 3 times and was told the books are there and ready for shipment the past 2 weeks. I was told they twice sent a request to the warehouse manager to release books for shipment that was April 21 2020. I requested cancellation as the EDD has past and their system only showed that date though I received an April 23 2020 EDD. I was told by 2 supervisors that I could not cancel because the books are in queue in the warehouse again.

I only shop here so Barnes and Noble stays in business as its competitor, Amazon takes over the world. However, I am definitely picking Amazon from now on. I ordered some books and 2 candles. The candles came in broken and in huge chunks. It was a mess. I went to email customer service to let them know. Barnes and Noble does not have a customer service email address. I went to do a live chat next. That feature is also inactive. My only option is to call.

I have had the worst time trying to order from B & N. First I signed up for the newsletter to get 10% off. I never got the discount code emailed to me. After calling the customer service line three separate times and being told it would be emailed immediately I finally got the code sent on the third call. Then I used to the code and scheduled a pick up only to discover my order had been canceled when I was on my way to B & N to pick up. Then I tried to reorder online and it said my book qualified for free shipping.

I ordered a book from B&N that was supposedly in stock. Because my daughter needed it for school, I paid the extra $15 on top of the regular shipping fee for it to be expedited. It's five days later, and the book order is still being "processed", whatever that means. When I contacted their service dept I was told it can take several days for the order to be processed and the book shipped from the warehouse. I now understand why B&N is failing, as their ability to service their customers in a timely manner is unacceptable. Sorry, B&N, but I'm going with Amazon for future orders.

I have been shopping at B&N for years. They sold me on their membership, which I had to pay for. They told me since I shop there so much that the discounts and benefits would pay for itself. BS, I went there over the summer to get my daughter a bunch of books for summer reading and grabbed a few for myself. I had a coupon sent to me by email that would have been great to use since my bill was close to $300. When I went to upload the coupon their internet was too weak to bring it up. Of course the cashier was like "so sorry, maybe you can print it out next time before you come in, our internet sucks here". I even showed her the coupon to see if she would just honor it but she looked at me like I was crazy and said "the ONLY way to apply the discount was from the bar code when you load it." Great. So there goes 60 bucks that would have paid for the membership.

I drove 25 miles yesterday to the Calabasas location to purchase a magazine that the website indicated was in stock. It was not. I mentioned my disappointment to the store manager, who shrugged it off and told me the website was not necessarily accurate. No sympathy or offer to help. Disappointing. I'll shop elsewhere.

About 12/27/2019 I ordered an Ansel Adams calendar at the Bend, Oregon B&N store. After paying for it they said they would can contact me when it arrives. Today, 01/26, I checked the B&N counter for my calendar. They said it had come in and that they had contacted me. They said after I did not pick it up they sold it and it is no longer available. I'm disgusted with their service. How could they sell an item that had been already been purchased? As a B&N customer member since the 1980s I've never experienced such negative treatment. If such customer service accelerates their going out of business, it's understandable. Ron **, in Bend, OR.

I ordered a book Dec 15, 2019 to be delivered by Christmas. The book traveled from New Jersey by UPS and was dumped at the Des Moines, Iowa post office where it still sits. I called Barnes & Noble. They sent another book December 30, 2019. It has arrived at my house on January 8th. It was supposed to be delivered to Fort Dodge, Iowa by January 6th. Now I have called, once again, they will send a book to Fort Dodge and it should be there in two days - Yeah Sure!!!. I also have to send the book they sent to me back to them. That means two trips to the Post Office. One to pick it up, wait for recall slip and drive to Post Office to return their book. I tried to get compensation for my time and travel. They said it is NOT their fault. Yeah - Sure!!! NEVER AGAIN! Barnes & Noble suck - and so does their customer service.

I have ordered books from Barnes and Noble several times a year, however, within the past 6 months something changed and their service has declined. I ordered 7 books Dec 20 2019, received no status. After 3 days I called customer service who gave me a promised delivery of 27 Dec 2019. I seen the books were sitting at Latham New York 1.5 hours from my home on Dec 20th. It just sat there not moving. Then the 26th the books finally moved to my local post office for delivery.

I pre-ordered a book several months ago. I realized I never received it and contacted the company. They stated that because it was 30 days past the expected delivery there was nothing they could do. I hadn't been watching the delivery that closely because it was a pre order months in advance. Even though the tracking info clearly shows I didn't receive the book, they just say there is nothing they can do. I was actually in shock with how terrible the customer service was. Will definitely look elsewhere for future purchases because if there is any problem, they won't help you out.

On 12/10/2019, I ordered a "new" hardcover copy of a book thru Barnes & Noble. The item was not delivered until 12/31/19. The shipping package consisted of a piece of cardboard folded around the book and bound by a single band of packing tape. Both ends were open and the book was exposed to the elements. Upon unpacking, the product was found to be definitely "used". Additionally, I found it had been fulfilled by "MarketPlace" seller although I had ordered directly from B&N (the web page offer MarketPlace sellers as an option but I did not chose that). And, finally, the book was not hardcover, it was spiral bound and of much lesser quality. Tried to return but MarketPlace. Seller refused to accept. Will never buy thru B&N again.

I have ordered from Barnes & Noble for years but my wife and I just have had 3 failed attempts to order books for no clear reason. The ordering process has become much more cumbersome somehow. We got an email saying they were ordered first and then a follow up saying it did not go through but did not explain why.

I ordered a new hardcover book on December 9. I was advised it would arrive by Dec 23. I tried to track my package and received the following response. Status Label Created, not yet in system. A status update is not yet available on your package. It will be available when the shipper provides an update or the package is delivered to USPS. Check back soon. I tracked the package several days only to get the same response. Now that Christmas is past I called Barnes and Noble. I was told that the third party vendor does not use tracking. The package should arrive on or about December 31. What a waste of time. I could have ordered the book from several other places but I chose Barnes and Noble. What a fool am I. I trusted them to deliver and they were a FLOP. I will never order from them again. Third party vendor is a lousy way to do business. Go try Amazon next time.... They do tracking numbers.

I ordered 3 Christmas gifts Dec. 11, well ahead of Christmas delivery. UPS handed the package over to the USPS, who lost it. On Dec. 24 I had to rush around replacing 3 gifts. All BN would do is refund the purchase. No compensation for charging me UPS shipping prices and then losing the order. For decades I have spent hundreds of dollars annually at BN and have faithfully renewed my membership. Now I will shop elsewhere, both online and in stores. BN does not know how to provide customer service.

I ordered a set of books as a Christmas present on 12/17, I paid extra to have them expedited, the books were showing as In Stock. I received the confirmation of order, but never received the item. I just spoke to them and they do not have the book in stock, they never bothered to tell me they did not have it in stock. I will never purchase from them again. They have sat on my money for 5 days and never bothered to let me know the book was not available. HORRIBLE Customer service.

I ordered this 12 book (used) set for my daughter as a birthday gift. Shipping was very slow. When I opened the box, the books were a mess. They were clearly just shoved in the box and some covers and pages were bent/ripped. I did order a used set and wasn’t overly concerned with some bends or normal wear. As I took the books out and fixed the bends, I realized I was missing the 12th book. I contacted customer service and they informed me the order I had made was for 11 books. I showed them the picture they had used in the ad which showed 12. I then saw that nowhere on my order info did it actually say the amount of books that were actually included. Missing one book isn’t the biggest deal in the world but I paid $60 for a used book set that was falsely advertised. Based on the shipping time, packaging, and the misleading website, I won’t be ordering again. Back to Amazon and eBay I go.

Less than 24 hours after placing my order, I received an email stating that my order would arrive over 1 week later, making it much too late for the gift exchange I intended it for. So I contacted customer service, again less than 24 hours after making the initial order, and they told me that the order had been processed and could not be cancelled, despite the fact that the item would not ship for over a week (estimated delivery time is 2 weeks from now, despite the 3-5 business days I was told at time of order). They offered a return label. The product is scheduled to be delivered the day before my birthday, 6 days before Christmas, and over 2 weeks after I made the order, so I will have to venture out during my holiday break to try and send in this stupid return I should not have to be making. Really bad customer service, I will be done with Barnes and Noble from now on. Plenty of other options out there for books.

Have good value for books, definitely beats Amazon with prices, I brought a book from them (still waiting for it to arrive). It was reasonably priced because it included shipping, until I looked at the receipt and saw it charged $27.14 USD. Then I proceeded to cry in Australian because that adds up to be about $41.87 AUD. It hurt me on a emotional and physical level. It would have been nice if they converted it before I purchased. But at least it is cheaper than Amazon.

My order was cancelled for “fraud protection” because my laptops IP is from Maryland and I live in Texas. Did not contact me. Just cancelled my order. Was told by a sales audit representative that he replaced my order and I would receive a confirmation in 30 minutes, 2 hours and nothing... next morning still nothing so I called again and they said I have to place the order myself. Finally placed the order the following Monday because I’m a college student paying my own way through school and don’t have a lot of money and I had to wait for the hold on my bank to void out. They said they upgraded my shipping from the 5-7 day shipping I paid for to 3-4 since I need it for a class and had to wait all that time. Yet again that was a flat out lie.

I enjoyed looking through the bargain books. There are always a wide selection of subjects, at reasonable sale prices. I also love the variety of gifts and knickknacks from fantasy movies. Always great customer service.

Last September I placed an order through Amazon, which went through Barnes and Noble, for the purchase of Nickelodeon’s “Rocko’s Modern Life” complete series DVD. After the order had been placed, I was informed that it would take them almost two weeks to deliver the DVD. I was a little miffed, but I figured that Rocko went off the air in the late 1990’s. I could hold out for two more weeks. Less than a week later I received a package from some company delicately named Blow It Outta’ Here.

❌❌NEVER BUY FROM BARNES AND NOBLE WEBSITE.❌❌ I ordered my book and access codes for school a MONTH ago! $300!! They took the full the $300 for both items out of my account, gave me an arrived date (before ordering) so I ordered them two weeks before I started school back. I received my book within a week, money came out of my account, no problem. My access code on the other hand, the money went back into my account and the site says “being processed”. It was suppose to arrive on October 8 (which is why I ordered it). I get an email the WEEK before the 8th stating it wouldn’t be here until the 14th.

I ordered a textbook on the 28th of August and was told it would arrive by the 6th. The arrival time kept getting pushed back (I believe at least three times). I decided to order the textbook from another site. I go to the Barnes and Noble website today, September 13th to cancel my order and it still hasn’t even shipped and come to find out it’s out of stock. Why not notify me of that in your emails? Thank you for at least giving me the option to cancel my order.

I pre-ordered an item from Barnes & Noble in its limited edition form. The day it was scheduled to ship, BN had some sort of problem processing my card. Instead of calling, they cancelled the order and sent an automated email. I called customer service to un-cancel the order, and they'd already shipped all limited edition items to other people. No phone call, even though a phone number is required with every order. Now the item will not arrive on time, and it's not the version I hoped for. Very disappointed.

Don't buy B&N. Barnes & Noble washes its hands of the transgressions of its 3rd party sellers. You can only interface with B&N, but when something goes wrong they shift the blame to some invisible third party. Maybe I can't legally blame them because of what I agreed to when I bought the book, but I can at least come here and say that an 8-14 day shipping window has turned into a month, potentially. I wonder if anybody is even obligated to deliver a book at this point.

I ordered two pens from Barnes & Noble and they arrived perfectly fine and within a good time frame. I also ordered a 5-piece Body Scrub and Butter set as a gift for my mom. The order kept being delayed and then after about 2 weeks the order was canceled. I was just confused because my other two items arrived fine, but then this just never even delivered. I was pretty disappointed. I even texted a customer service employee, and although she did update me that it would still take time to be delivered, it didn't even reach that stage.

B&N cancelled my order without contacting me. The only email I received was my order confirmation. Their explanation was that they could not verify my identity. I asked if they had attempted to contact me either by email or phone, they told me it was MY responsibility to contact them and when I didn’t they just canceled my order without notification. Now I have to pay expedited shipping thru another company so that the books are here in time. I brought that up with their sales audit team and they were unconcerned.

Barnes and Noble is (was) a major player in this field and now they have decided to put customer service as the lowest priority. The customer service reps "Glen, Sam, Sue and etc" are very convincing as the people that lived just down the street from you and me. They are so poorly trained that they do not understand the difference between a P.O. Box and a physical street address. When they screw up they offer to reship the item and even expedite the order, however they fail to tell you that your will take six days to arrive. I thought expedite meant fast, quickly, rush and so on, maybe it is a language thing. The money they are saving by outsourcing will make up for the switch everyone seems to be making to other venues. The majority of the complaints seem to have a similar theme and yet the corporation appears to not care what we think or want.

I ordered a used paperback for $1.99 with $4.99 shipping. Not a big deal, but the site said I should receive it in 3-5 days. On the third day I checked the shipping number with USPS. It has not gotten to the post office yet. I called Barnes & Noble and they said they can’t cancel my order. Basically they cannot do anything. A waste of time. They couldn't even give me the phone number of the third party they sent the order to. I looked up the third party Owlsbooks. They go under a few different names. They said they shipped it, and it will take up to three weeks to go from Utah to Colorado. I asked for the method they shipped it. The answer was USPS. They didn't ship the paperback first class.

On July 26, 2019 I purchased a book with gift cards totaling $20 and a PayPal payment of $0.08. The Barnes & Noble website lost connection before my purchase could be confirmed therefore I was not given an order number. However, my payment was accepted. Now, Barnes & Noble can't find my order. Furthermore, my gift cards have a zero balance so I cannot place a new order with them. I have spent over an hour talking with a service rep whom I could not understand, chatting online with a very nice lady who ultimately told me to text my issue, and then texting. I have offered "proof" of the transaction via my transaction details report from PayPal. Still no resolution. I have requested either fulfillment of my order or refund of the $20.08 they took in payment. We'll see.

I ordered a book and shipping was $5! When I went to return the product due to some complications they made me pay shipping then too! They didn't even put shipping on the total when I preordered the book! Never ordering from them again.

I ordered a book online, and paid $15.43 for expedited shipping (for delivery in 1-2 days). When it didn't arrive I called customer service and was told it would be arriving in SIX days. I asked them to cancel the order because I needed the book today, I was told "we are not allowed to cancel orders". So I spent 26 minutes on a phone call, $15.43 for shipping for a late book, and will now have to spend my time and gas to return the book when it does arrive. HORRIBLE SERVICE!!!!

I preordered a product in Feb as a guest but my card expired before the product came out. When I was unable to update the info or cancel the order, I reasonably assumed they would simply could it themselves without sending it to me. They sent it and then started emailing me about payment. After I went through the phone tree to no avail and then their text service ignored my problem to direct me back to the phone tree and I had to specifically ask for a way to contact an actual person, I just had to pay for a product before I could return it even though by any good business practice I shouldn't have received it in the first place! I would not recommend ordering online from them ever and they will certainly never get my business again.

Found a book from a third-party vendor through Barnes & Noble that I wanted to order online. Normally I visit their brick-and-mortar stores when I purchase from them. As I initiated the ordering process, a pop-up screen appeared with an advertisement for "Free Shipping" for B&N club members. I've been a paying B&N member for years; I thought I had just found another good way to benefit from that annual membership fee that I've been paying for. I didn't have my B&N number handy, so I followed the instructions on their website to call their member service center to get the number.

Ordered a Just the Facts study guide online, and it is useless. It only has definitions and not organized by chapter. It also took twice as long to arrive than as promised. Tried to return it to a store, per instructions, and they would not accept it. I had to pay shipping, not refunded, to send it back to them. Will buy from Amazon next time.

After messing up my order, which I therefore returned, I was still charged for the returned item. I was forced to challenge the charge with my credit card. That already lowered their rating for me. But the 1-star rating is because now, years later, I'm unable to purchase anything from their site. Apparently if you fight a charge, they blacklist you. I can use a alternative email and different card to get around their system -- but I'd rather just take my business elsewhere. Shame on you, B & N.

My online chat note: I am a disgusted online Barnes and Noble Customer, and an adult student at University of Kentucky. Have already been on chat and phone with rep, and supervisor, and was told I would have to contact between 9 and 5 to speak with supervisory management, which I'd like to do now. Concerns order ** which was originally due June 20, was NOT updated online status to tell of delay, now has been removed from order history altogether, and supervisor could NOT tell me why or contact I/T to see what problem was, though the order apparently remains intact on your end. Can you please have manager contact me or give me direct line number? I am 30% into class and need this book. THANK YOU.

When I stopped by the store this evening to buy a book I was told that the store was closing in 3 minutes. I looked at my phone and checked the time and said “but it’s not even 9pm!” The employee said we cut our hours back about a year ago because we’re losing money at night. I remember when the local Barnes & Nobles would be open to at least 11pm and now they’re closing at 9pm on a weekend, this really hurts the shopping experience. The shopping experience is their real product. I can buy anything in that store for less from Amazon. So when I go to a Barnes & Nobles I go for the atmosphere, being able to sit in the cafe with a cup of coffee and a few books and just relax, and 9 times out of 10 I will end up buying the book and a couple magazines by the end of the night, so don’t give me that late night shoppers don’t spend any money crap! I really think that if Barnes & Nobles isn’t careful they will go the way of Borders and that would be a shame.

I have had nothing but problems over the last year trying to order via B&N website. It endlessly loops back to user name & password but I can't get to the final checkout. I have contacted Customer Service numerous times and it's always the same thing - clear your History, use a different browser. I cannot possibly consider renewing my membership which is unfortunate.

Ordered my first “mind blowing science” experiment kit for my kids. We sat down to use it on a Saturday morning and there was maybe 1/3 in the kit that should’ve been in there. We were supposed to be able to do 10+ experiments but didn’t have enough to do even 1. My kids were very disappointed. I called customer service and they put me on hold to see if they had another kit they could send in replacement but came back and said there were none available so I have to send the kit back and they’ll refund me when they receive it. I’m pretty sure they sent me a kit that someone else already used and returned.

It’s a disgrace that you would put the Sports Illustrated swimsuit edition right at eye level at the checkout line. My 8 year old daughter noticed this immediately and wondered out loud why the women were showing their privates. Being a young girl in our culture is hard enough and by putting photo shopped, enhanced, unrealistic body types at their eye level is causing unnecessary pressure and unrealistic ideas of body image. Such a disgrace. Soft ** should be put on a higher shelf. Period.

Rude bald staff female employee at Cottonwood area. I do not like this bald rude girl. All she does is walk around the store. Not doing anything. She seems to be very lazy. And taking advantage of her position at work. Terrible customer service skills. Very unprofessional. I have observed her doing no work at all! If I had the authority. She would not be employed at Barnes & Noble. I have watched the other employees working. But, she doesn't do a thing. Waste of money paying this unwillingness to work employee! Other people have commented about her work ethics. In a negative attitude. Towards this person. She should work at McDonald's cleaning the parking lot! Probably wouldn't do anything! I just can't stand lazy people who do not do their job. Or just do the bare minimum! Like she does. She needs to find employment elsewhere. That is, if anyone would hire this incompetent lazy employee!

Barnes and Noble charges $4.99 for shipping that usually takes a minimum of 5 days. Oh, and they tax the shipping as well. Not just a plain old sales tax on what you buy, but they add everything from gift wrapping, shipping and any other fees and taxes the grand total. Do they give all that money to the city I live in? As far as I know, Philadelphia taxes everything but they don't tax shipping or gift wrapping. I think it's just a way for B+N to add a few extra cents to every single order. The epitome of greed.

Told them a month before my renewal date that I no longer use it and to cancel future renewals. Received a written notification from them on April 16 verifying this. Turns out the charge came through six weeks BEFORE it was supposed to be renewed. My renewal wasn't until May. They will not give me my money back (stated they are reviewing it, but have been "reviewing it" for weeks and calling them back has not gotten any results). This is a scam. Do NOT sign up for any renewal. Make sure if you want the $25 membership that it is for ONE YEAR ONLY with no forced renewal. Having to now go through my credit card company to have the fee canceled. A lot of hassle over $25. Shame on Barnes & Noble. Bet they do this to other people, too.

The Manager, Anita, at the Bend, OR location was very unprofessional by talking very badly about an employee that wasn't there. She was talking to the girl that was there at the time and she started in on the gossiping. Everyone could hear them and I went up to the counter twice and they wouldn’t help me because their little worlds were seemingly falling apart. I’ve been in customer service for 20 years and I know this behavior to be very bad customer service. If Anita needs me to train her how to professionally deal with employees, I’d be more than happy too. After their inappropriate conversation, the girl up front felt it necessary to comment on "work drama" to every customer that I saw her help, until I left the cafe.

I had a horrible experience with customer service representatives via phone because they were very hard to understand BUT once I emailed them, within a few hours, I was able to get started on returning my defective Nook e-reader.

Placed an order last week, received it, no problems. Placed a second order got an order confirmation and a shipping confirmation with tracking, however I did notice multiple charges on my debit card. I called customer service immediately. Did not receive any help! Bottom line is I authorized a one time transaction for my order. I did NOT authorize a third charge, also I don't even know what it is for.

I purchased a "new" book on Barnes and Noble website on Feb. 18th. Thinking it was a great deal for the book and then $4.00 for shipping for 5-15 days delivery. I didn't receive the book until March 16th. Very disappointed. Though I called on two different occasions (3/5 and 3/11) checking on the delivery date since the status stated only that it was "On its way". I only then found out the book being purchased was by a 3rd party dealer. BnN could not assist in any way and I would have to contact them to get any more information and only by email. Refund could only be done if book not delivered by March 15th. Don't be in a rush. Also, book wasn't new, looked like a library book, cut out of front page also.

I purchased a folio cover for my nook tablet which cost me about 55 dollars with the shipment. I never received the shipment. So when I called them three months later, they told me there is absolutely nothing they can do. They didn't bother to check on the shipment and they refused to refund me. I received the below e-mail from them:

I placed an order with Barnes and Noble online on 2/28. Paid for 3-5 business day shipping. On 3/2 I wanted to double check my order being that I was having it shipped to a hotel and would be leaving shortly. After checking online, I noticed that it stated that my order was canceled. I checked my bank online and noticed that the payment was in pending status. After texting with customer support I was told that my order was canceled from an issue with payment which my bank confirmed was untrue... I was told that I would just have to wait to get my funds back. I was never sent an update and this lack of communication and service is not what I would expect. Big disappointment.

I travel on a sailboat in winter. Could have ordered book from Amazon & received in 2 days. Wanted to save a few dollars so ordered from Barnes & Noble. After placing order, received verification email from B&N stating delivery will be 13 to 15 business days. This WAS NOT clear while placing order. By time book arrives I will no longer be in Marathon FL. I called B&N customer service to cancel order. They said the order was being fulfilled by one of their market place sellers (AwesomeBooksUSA) & I would need to contact them. Awesome does not have phone customer service so I needed to email. By time I got reply, they said "sorry, too late - already mailed out - economy post - no tracking number." So looks like I just threw out the money. Total run around from both companies. Would recommend steering clear of both. There are better competitors.

On 2/23/2019 I went to the B&N on 7700 NE 4th Plain Blvd Vancouver, WA 98662. I had contacted the store prior to driving there regarding a Lego item that I was missing from the morning's store event. ** the evening's assistant store manager was extremely rude in my request for assistance. His responses toward me appeared to be racially and sexually motivated. He was not willing to assist me. My husband confronted him and received a completely different response. ** appeared to be at least willing to assist my husband, who is of the same race. When I came up to ** asking for his name and the contact information for his manager, again I was treated in the same racial/sexist manner. I was told that my request was absurd and ** walked away from me mid-communication. When my husband told ** that his behavior was inappropriate and unprofessional, ** admitted to him that he was escalating his behavior towards me.

Ordered an item through B & N Marketplace. I received the wrong item. The seller (25% of this seller's reviews are 1-star...why are they still allowed to sell on B & N Marketplace?) did not include the invoice and therefore I had no return address information. After SEVERAL frustrating phone calls to B & N I finally prevailed in obtaining the address. I sent the item back with delivery confirmation and have yet to receive a refund. I’m now out the money I paid for the item as well as shipping charges to return the item I believe was sent in bad faith. Janet (Supervisor - customer service) promised to follow up. She never did. So tired of their poor customer service. They don’t look out for the customer at all. Caveat Emptor!

Our youngest daughter got me a Barnes & Noble gift card for Christmas. Ordered on 12/14/18 - didn't get it so she called to let them know - they canceled that one which I got 4 weeks after shipping - supposedly sent a new one which I never received. She called to cancel and get a refund since they didn't seem to be able to get a shipment through and they refused to refund her money. Worst customer service anywhere. We won't be shopping there any longer.

Tried to buy a NOOK book. I've bought hundreds in the past but B&N wants me to change my password first. Had a choice of email or security question. Email first. They sent me nothing so I tried the security question. But they don't believe me on my Father's middle name. Huh? No place to get help without logging in and of course you can't without changing password first. So I ordered from Amazon.

I was using both B&N.com for book purchases, and press.barnesandnoble.com for publishing my own books. Towards the end of January, B&N forced a password change on me against my will. I changed my password. From that point onwards I have been unable to log into press.barnesandnoble.com. I have traded several emails with B&N and nothing has been done. My last email until I sent another one today, was a week ago and they ignored it. They are effectively holding my published work hostage because I cannot get to it. I am now reduced to filing consumer complaints and trying to contact people at B&N by phone.

They are the worst online book store I have ever dealt with. I placed an order online and less than ten minutes later I tried to cancel the item and I could not. I have never had that problem with other book stores. And a warning all prices on the website are in America dollars.

I had ordered a book online for a gift. When it arrived, before I even opened it, I saw it was damaged. The next day I went to the B & N website to contact them. Unfortunately for me, that was a bad choice. The initial text that I sent was at 10:06 am. I gave them the order number and sent a picture of the package. After waiting an hour and getting nothing, I went to the B & N store in St. George, Utah. The manager, Ron, was completely sympathetic and refund all my money including shipping. He said he had no copies of the book in the warehouse, but said the Salt Lake City store had 3 copies. He phoned them and arranged to have the book sent to the St. George store. He said he would call when it came in and decide if I wanted the book. I thanked him and left the store.

I ordered off of the Barnes & Noble website in mid December. I ordered a Christmas gift for someone and assumed with the holiday it may come a little late and that was okay. However I was not told that my item was coming by a third party. I was misled into thinking it was coming directly from Barnes & Noble. When I checked out it said I would receive my order as standard shipping. About a week later I tracked my package. It then told me it would take 13-15 business days. I thought, "Well that's not standard," but with the holiday I thought okay. Then well over 15 days had passed and still nothing. So I then called the customer service department through Barnes & Noble's and they were very rude, acting like I was bothering them.

I ordered three books for my girls all going to three different places so I had to order them all separate. I had a gift Visa card for one. The other two orders were paid on my debit card. Once order was placed they withdrew the money instantly. Three days later they withdrew them both again. No place in the disclosure states they do this. I called my bank as I was not prepared for it to come out 4x so I received overdraft fees. I explained to the bank the other two were not to be taken from my account. They said to call Barnes & Noble so I did. I was told, "Sorry we always do this. We hold the money to be sure funds are there then we hold again once order is shipped. After it's shipped you will get a refund for the remaining amount 7 to 10 business days."

I woke up to an email from Barnes & Noble saying that "there were changes to my account." Since I had not made any purchases I went online only to discover someone else had used my CC info and purchased almost $300 worth of books and e-books and was having it sent to THEIR home. FIRST, I called B&N and after 20 minutes of waiting hung up and called my bank. THEN, when I had nothing to do the rest of the day, I called them back and reported what had happened. I said "how did this happen, isn't it required that a 3 digit number (to verify) be put in?" I was told "It's been a long time since I made an online purchase Ma'am so, I don't know." Long story short they took care of it. Today, I go online to look at my bank account and notice 2 more charges (from yesterday) for E Books. I just called my bank. THIS SITE IS NOT SECURE. DO NOT LEAVE YOUR INFO ON IT.

I had been a loyal customer of B&N for a long time, and a couple of months ago I was sold a membership card at one of their stores claiming that I would get discounts on all B&N purchases. I tried to get a discount on an online purchase today and could not get it. A customer service rep told me not all purchases apply for discount so I requested a refund on the card, since it was sold under false pretenses. She said she could not do it and I asked to speak with a supervisor.

Don't waste your time or money with these people. They have a horrible online cancellation policy! You only have 15 mins to cancel an order. They have slipped my textbook ship date from Jan 2 (on time) to Jan 18 (way too late). I asked them to overnight it when they got it; answer was no. I bought an ebook from Amazon so I could start my studies. Now I have been on hold for 15 minutes while I am being transferred to a manager who will probably also tell me no. They will probably never pick up. Barnes & Noble has horrible customer service and horrible policies.

Horrible. Horrible!!! They renewed my membership again after I canceled it last year. DO NOT GET A MEMBERSHIP. Can't anyone do something to this company for fraud!!! I called company and I needed my old business address to cancel it and my old business phone number - after a few minutes I remembered the info. Horrible.

Years ago (easily 10 years ago), I was solicited in store to buy a membership at B&N. I did and the following year, it automatically renewed. I called and was told, they automatically renew memberships unless the customer tells them otherwise. Obviously a manipulative and fraudulent practice. I express my displeasure and ask them to credit me which they did. I ask them to stop the auto renewals and they assure me this is done. Each year since, I get this charge on my American Express. Each year, I have to call and explain and get it credited. I logged into my account and there isn't a member number (not sure how my account still logs in?) Nor is there a credit card on file (something I removed years ago). To top it off, my American Express number has changed 3-4 times, since my original membership, yet the charge still goes through. B&N needs to be dissuaded from this behavior! Do not buy a membership!

Asked for a simple update on an order that was placed the last week of December. Was told that particular DVD collection was coming from a Marketplace Seller and that it should arrive in mid February. This is totally unacceptable and I will NEVER use Barnes and Noble again, for any reason. I can tell those who are interested in contacting customer service by email that you can do so at this address service@bn.com and they will respond with their usual we don't care attitude. Buyers Beware!

Ordered book on 12/9/18, said 2-3 days it will arrive. Two Days later (12/11) I check tracking and picked up in Waukegan, IL. 12/20/18 it finally arrives in York, PA., then departs from there on 12/22/18. Arrived & departed Las Vegas, NV. on 12/24 two days later. Arrives now in Seattle on 12/25, Christmas Day, no present for my Granddaughter. Now it finally departs to next facility 4 days later on 12/29. Signed up for text notifications on 12/9/18, never received one text. Today is January 2, 2019, guess what? STILL NO BOOK! What poor customer service Barnes & Noble has given me. Never will I order from them online again! Amazon gets things here in 3-4 days, so do other companies. Guess B & N is going downhill with customer satisfaction.

We ordered a book as a Christmas present on December 15 (Mary Berry's Cooking Bible). We decided to obtain a membership for Barnes and Noble this December, so the book had free "express shipping" of 2-3 days, which would have been in time for Christmas. On December 26, we noted the book was still "processing." The book is now due for arrival sometime by January 11, 2019. We contacted customer service to try to cancel this order, as we could order it from Amazon instead, for a cheaper price and with actual 2-day shipping.

I ordered a record and toys for Christmas with arrival before Christmas guaranteed. Both shipments were delayed and later marked to arrive after Christmas. Then I discover that somehow when I placed the order, their website only registered the street name for the delivery and not the street number of my address. They said I didn't enter the street number (which is hard to believe), but not sure how (even if that were the case) it would allow me to proceed with placing the order with an incomplete address.

I had a membership for a year that I didn't want to renew. This morning I found they withdrew 25.00 from my bank account. An account I don't normally use anymore and to make things worse I'm hoping I didn't incur an overdraft fee. I contacted Barnes & Noble but they make everything so convoluted and confusing that it's hard to cancel or see the membership. I normally purchase from the store and from the store is where I signed up for the membership a year ago. I didn't know and never gave them permission to keep my card information online. Now I have to chase them to get my money back. But here is the kicker, I read that I have to cancel my membership 30 days before it starts. Well My membership begins 1/26/19 and they took my money today 12/27/18 so... effectively nulling the 30 day limit. So now I'm stuck with a membership I don't want nor authorized. Thanks for nothing Barnes & Nobles you screwed me over.

BUYER BEWARE: I ordered books from Barnes & Noble online as Christmas gifts for my grandchildren. I paid for expedited shipping with a guaranteed delivery date of December 20th. As of today, December 26th, I still have not received the books. When I check the status of my order it shows completed with an estimated delivery date of JANUARY 4TH.

I ordered two “I survived books” for my 10 year old son. The two I ordered were ones you can’t find on the shelves in store. I paid for them. Received an email confirmation and date to pick up by December 20th. I was very busy and I arrived on the 23d to pick them up. My order had been canceled and refunded “I hope, haven’t checked my card yet”. Of course when looking through store they were no longer available. The employee didn’t ask if I wanted her to check to see if they still had them in store. Or didn’t offer to tell me where I could find them if they had them in stock. I searched around a busy, crowded store for 20 minutes and gave up! I do realize I was late. But it wasn’t like that were just holding them for me. I paid in full. I will purchase from somewhere else.

I ordered 5 albums on B&N on 12/21 at 6:23 am and paid extra for expedited shipping. The website said that anything ordered before 11 am would arrive on 12/24. All items were in stock online from B&N and not from independent sellers. After 11 pm, I received tracking numbers from UPS that these items would arrive on 12/27 UPS Ground from Louisville and NJ. Anyone knows that UPS ground over the weekend will not arrive on or before 12/24. I tried to contact customer service through the link and got a “Bad Request” message. Other parts of the site said there is no phone support until 9 am on Saturday. So I have to wait until 9 am which I will expect to be an excuse if I can even get ahold of customer service. Very upset and have lost any faith in B&N as their shipping policies are not accurate.

I purchased an expensive book through Barnes & Noble online. The book was delivered with a damaged spine. I contacted Barnes & Noble and after speaking with multiple supervisors I was informed that it is not their problem. Even though the product was ordered through their website they source the book from a third party company. I was told I would need to contact the other company to address the damaged book. Please do yourself a favor and never order anything through Barnes & Noble.

I will no longer purchase any item from Barnes & Noble. False Advertisements, Horrible Shipping practices, Terrible Customer Service. I ordered a book on 12/10/18 to be at my home before Christmas, per their online website information. As of yesterday 12/19, 9 days later, this item had not even been shipped out of the warehouse yet, and the book won't be delivered until the 27th?

According to their website items this last holiday week purchased by Tuesday with express shipping will arrive before Dec. 24th. I placed my order on Sunday Dec. 16Th with express shipping. On Wednesday Dec. 19 I check my order status and says expected delivery of Jan 11th. Today Dec. 20 I contact customer service and am told they're sincerely sorry and order no explanation as to why they cannot meet the advertised deadline. I'm told the least they can do is offer a refund on my shipping cost when the item arrives. Never again will I order from Barnes and Noble. For being the top bookstore in the nation, they cannot meet their own shipping standards. "Express shipping" = 3-25 days.

I placed an order on December 12th, the website says 3-5 days. On the 12th, I received a shipping notification for one of the items I purchased. I have not received that item. Then on the 19th I receive another shipping notification for both books I ordered. SEVEN FULL DAYS AFTER PLACING MY ORDER! I tracked the package still hopeful it would arrive before our family Christmas party on the 22nd, but NOPE, won't be here. The website said yesterday if you placed an order on the 18th they would get it to you by the 24th. That's 6 days, which is what I expected for my purchase made on the 12th. I have tried to reach customer service for 3 days to no avail. THANKS A LOT BARNES AND NOBLE. YOU HAVE LOST A CUSTOMER AND I WILL TELL MY TALE TO ANYONE AND EVERYONE.

Poor, Poor, Poor customer service. I ordered an item for my son for Christmas on December 9th and I called after 5 days to check on shipping and they said I should be receiving the item on December 17th. I called on the 18th to check and they said the 49.99 item I ordered was not in stock and they would refund my money. What?? I can no longer find this item anywhere online unless I want to pay 80.00 plus dollars since they made me wait 9 days for it. It's a popular Lego set that has increased in price due to the Christmas holiday. They said I could go into a local Barnes & Noble store and find it, where it's available. But they were unwilling to ship me from their in store stock to help a customer that they made wait 9 days to tell them their order would be canceled. I will never shop at Barnes & Noble again.

I ordered 2 Italian nursery books for my new 5 month old grandson which both grandparents are Italian. I according to my delivery date was to have them by Dec.13 2018. After numerous calls with no help from reps that work at B&N, was told my order is lost. Again, holding on for an hour and telling my same story, I was promised that they were being shipped again, yesterday, Dec.14. Another lie. My email, so they say, has not been updated and they did not ship the lost books. I will NEVER again, order from B&N.

I ordered a DVD as a present on Nov. 24th, sent via 2-3 day service. I ordered it when I did because the half-off Criterion sale was about to end. The next day, I received an email saying the package had been shipped via UPS Mail Innovations with a tracking number. Several days pass, with no updating on the tracking number, only this message: "Delivery information is not yet available from the carrier. Alternatively, the delivery details provided are incorrect." 11 days go by. No tracking update, no package. I call UPS, they've no record of the number. I call B&N, they say it was never sent by UPS, though their emails to me state otherwise. I had to call back twice to get a refund, because the first time their customer rep in India couldn't even get that right. 5 hours on the phone to get constant contradictions from every rep I talked to... I finally got my full refund after several hours on hold, and 3 days of callbacks.

I ordered a DVD from them and after it had not arrived a week after expected I contacted the company using the online chat. I explained that my package was never delivered and they said according to their records it was shipped and may have been lost in the process. I assume it was stolen off my front porch as it is Christmas time. The representative promptly offered to replace my item at no charge. I appreciated their flexibility and am very pleased with the experience. I will continue to order from them for years to come.

I returned a Harry Potter box set to the store. The manager issued a return on my debit card. I check my bank the next day and the credit isn't there. I call the manager and he puts in a call to corporate. The manager calls back 6 hours later and told me I now have to wait till Monday to see why I wasn't issued my money. I call the 1800 number and customer service tells me it can take anywhere from 2 days to onwards of "whenever". I told her NOWHERE on the receipt or on Barnes & Noble website does it specify I won't be credited until 2 or more business days. She proceeds to tell me it's my bank that's holding the money.

I ordered two books online as Christmas gifts and paid extra for express shipping to have them delivered in 2-3 business days. 20 minutes after placing my order I received notification that my order for one book will not be delivered for 15 days and 5 days later for another. I called customer service to have my order cancelled since those dates would not work and I paid extra to have them here in a timely manner. Customer service said they can't cancel the order or change it anyway. Very frustrating! I will never order from them again! Also, allow an extra day or 2 for processing on time of the days for shipment.

Just go to the B & N website, imagine that you have an issue with your purchase (because you will!!). Try the "Help" button on their site or maybe try the one labeled "Customer service" - both take you to an error message that is laughingly marked "bad request"! So there are no avenues on the website (believe me I have clicked on everything) to get online customer service. I have now paid for a $1500 collectible book that was sent to Utah (I live in WI). No worries - I used my Discover card to pay for it and they will get my money back - because that is a company that knows that customer service isn't a bad request!

I ordered the Lego Friendship Hotel on November 24 for my granddaughter in Texas. I needed her to receive this by December 2, eight days later. There was no indication that they did not have this in stock and that they could not ship it within a day. On November 26, I received an email stating that the order had shipped a free accessory toy but not the Lego set. On December 1, I received an email that the availability of the order had changed unexpectedly. On the late afternoon of December 2, I had a message chat with Barnes and Noble in which their person stated that they had the item in the warehouse and it should be shipped soon.

Was sold a membership and was not told anything about it. I was not told it was a yearly membership fee but that it was a lifetime. Was not told they automatically take money out of your account because it was supposedly a lifetime. If I had known all this I would have never purchased this membership. I don't even know what the membership offered because I was never sent anything about the membership.

I ordered a book and paid the extra cost for express delivery to get it promised by "Nov 20". By Nov. 26 I had neither a book nor any information except the entry "processing" till on their tracking page. Compare to a recent delivery by Amazon which I could track almost down to the hour. Note that their order number is not recognized under all browsers (poor webpage design).

After order a LEGO set over two weeks ago, Barnes & Noble still has yet to “process” my order. It was suppose to be delivered on November 20, according to their website, yet at the same time it stated “processing”, with no indication of when or if this item would be restocked. When I emailed the company they responded stating “Despite our efforts, we are unable to ship the item "LEGO The Batman Movie The Scuttler" from your order in the expected timeframe.” The email further states to reply to the email and the order will be cancelled: ”If you would like to cancel this item on your order, you may do so by accessing your Order Status online or by responding to this email.” These are both quotes from their email to me.

On October 27, I went online to look for the Funko Harry Potter Advent calendar. After viewing several stores I found the B&N had it about $5 cheaper than the other retailers. I DECIDED to pre-order this product as I knew it would sell out fast. I place two of the calendars in my cart after viewing the listing, it said the calendars would be released on 11/01 and customers would have by 11/07, I paid my total and went to sleep. 11/07 came and went. No email, no order, no nothing. I went to the website and there was no record of my order. I tried to email. I tried to live chat. I tried to search my order. Nothing works! I then went to Facebook and hit message to talk to a live person. This guy knew nothing and had no care in the world as to why I hadn't received my order.