Write a review
  2. Shopping
  3. Retail Stores
Are you this business?

Armani Exchange Reviews

1.0
51 reviews & ratings
Write a review
Are you this business?
  • 4,728,865 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

About Armani Exchange

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Armani offers fashion apparel and accessories. The brand creates collections, including clothing, footwear and accessories, targeted toward a youthful audience. Armani blends modern design with urban influences, delivering fashion options for men and women since 1991.

Pros
  • Quality products offered
  • Wide range of styles available
Cons
  • Poor customer service experiences
  • Order processing delays

Armani Exchange Reviews

Write a review

Filter by Rating

  • (3)
  • (34)

Popular Mentions

    How do I know I can trust these reviews about Armani Exchange?
    • 4,728,865 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Armani Exchange?
    • 4,728,865 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 3 Reviews 40 - 240

    Reviewed June 23, 2009

    All Canadian internet orders ship out of the Vancouver store so you can email your complaints to **. The store manager doesn’t support the internet program because he thinks it’s stealing payroll and sales dollars from his store, instead of seeing it as a company-wide growth opportunity.

    Thanks for your vote!

    Reviewed May 13, 2009

    I placed an order online. The shipment was short one item, yet they still charged my credit card. I contacted customer service online and by phone. I was told the company was in a "change over" and my order number could not be found. I have been told time and time again that someone will contact me within 24 hours yet I have not been contacted by email or phone. The last customer service rep told me the company when through a "change over" and my order and order number is lost and the missing item in my order and the returns I made are lost but I'm told time and time again someone will contact me but it has yet to happen. This order was placed on March 18, 2009 and as of now May 13, 2009 no one will help me. What do I do now?
    Thanks for your vote!

    Reviewed May 13, 2009

    Armani - Worst Customer Service & Shopping Experience Ever
    > order delay > failed to notify customer of item cancellation > laid by customer service > unable to tack my package > failed to mail out gift set and showed no intent to redeem > tax cancellation delay *** letter to A|X customer service *** My Order numbers are #50357, #50698, #50700, #50701 The first order was placed on 4/8. For all 4 items, the website showed in stock ship in 24 hours. 4 / 9 Nothing is shipped in 24 hours and No one notified me. I have to call to find out why my order is still not shipped, because the items on the order might not available. 4 / 14 2 items on the order was cancelled and no one notified me. I called and emailed, no one gave me any clear answer but asked me to wait. I waited for a long long time. 4/20 After 12 days of waiting, the order is still in review and I heard nothing from A|X. I cancelled the order. By the way, today is 5/11, it’s been a month and I’m still waiting for the cancell of tax that was charged for receiving nothing from you. The other three orders was placed on 4/21. For all For all 3 items, the website showed in stock ship in 24 hours. AND I called your customer service number to be sure. I was told all three items are available. And the second I got the answer, I placed the order. The next day 4/22, again my order is in review. Told by customer service, it’s because TD VISA has not gave the Authorized Code. Called the bank, you lied. My Bank already gave the authorized Code. 4/24 On the website, it showed the order was comfirmed but pending. Called customer service again, was told everything is fine. Once VISA authorized, the orders will be shipped. 4/25 Nothing is shipped, Order is still pending. and somehow the “comfirmed order” is not comfirmed anymore. For #50698 and #50700, All items were cancelled. For #50701, one of the items was cancelled. Again, no one notified me. 4/29 Received email. Order#50701 was shipped. but the tracking number doesn’t work. No proper link to the shipping service you used. I can’t track my package. 5/7 Received the package. There’s no gift set inside. called customer service and you showed no intent to redeem.
    Thanks for your vote!

    Reviewed April 23, 2009

    I have placed an order online because there was a $50 discount when your purchase is $150 and up. However, they messed up my order. First, I ordered 4 items but their order confirmation email only showed 3 items. I quickly emailed them but the only reply was to wait for the shipping confirmation email to see what they have. I called them and they told me maybe the 4th item is not available. Fine, no problem but they should have stated that on the order. Second, I was not given the $50 discount towards my order. I have no idea who is working these orders but the price of the items is different than what I expected to pay. I returned all the items to the store.

    First, the store manager questioned about my shipping invoice saying that the print out is of bad quality as if I printed it myself. Then he said I am not able to have the tax amount refund to me, only the amount of the merchandise can be refunded. That is **. I have never had such a bad experience with any online order before. I called customer service but was told that their customer service is overwhelmed and they can only input my complaint and someone should get back to me in 48 hours. I called over 3 times and still the same excuse. They never called back. Don't ever purchase from AX. They have idiots working for them and are a rip-off.

    Thanks for your vote!

    Reviewed April 21, 2009

    The first time, my order got cancelled with no explanation or any notification. This time, I checked online and yesterday, the order status still said that the order has been confirmed and will be shipped soon, and it says in stock, ships in 24 hours. I placed my order on the 10th, and when I checked online again today, it says that my order has been partially shipped but I've only ordered 1 item so how can it be partially shipped? In the end, I called customer service again and they said that the item is not in stock now. First, it should not take 10 days for the inventory department to update their status online. Second, at least notify the customer.

    When I asked the representative on the phone how come they didn't notify me, he said that they didn't notify me so I would call them. What kind of explanation is that? This is just ridiculous again. I was hoping that last time it was merely a random mistake but after this time, I seriously think that the AX online ordering system is just garbage. I love AX's products and the customer service in store is fabulous! Sadly, the online ordering service just makes me hate AX. Many of my friends love AX too but after hearing my experience, none of them would ever buy from AX again.

    Thanks for your vote!

    Reviewed March 17, 2009

    Quiry for fake eyewear
    Coded EA291850#18-135 COL30
    Thanks for your vote!

    Reviewed Jan. 16, 2009

    I, Yonka and my husband, Adrian are regular customers of Armani Exchange. We shop at Woodfield, Schaumburg, IL. We spend approximately $500 per month at Armani Exchange. On June 21, 2008, I, Yonka bought sunglasses worth $76 from the Armani Exchange store at Woodfield, Schaumburg, IL. After one week, the screw on the side of the glasses fell off. On July 1, 2008 at around 5:00 pm, we went back to the same store to exchange the glasses. On the original receipt it says, eyewear may be returned or exchanged with the original receipt and original protective case. After 30 days or without original receipt, damaged or defective eyewear may be returned by calling?

    As I walked to the store, an employer named ** wasn't sure if she could exchange the sunglasses, so she called the store manager named **. ** come by the register and started telling us in a really aggressive and disrespectful manner that we cannot return or exchange the sunglasses. I told her that it has only been ten days since I bought the sunglasses, and I have the original box and receipt, so I would like to exchange the glasses. I also said that we are regular customers of that store and I would really appreciate it if I can return the sunglasses. She stood at the register in front of other customers and employees, and she replied with a disrespectful, loud tone, ** not regular customers. I have you recorded on video tape stealing underwear shirts. She raised her hand and pointing fingers at my husband and I, and accused us of stealing underwear shirts.

    My husband asked to see the videos, but all she did was yell, scream and accuse us of something we never did. She walked away from the register and went to the back of the store. There was a large crowd of people around us, and the way she treated us was very unprofessional, aggressive, rude, and disrespectful. She made us look like criminals in front of all those people. This caused us a lot of stress and many nerves. My husband and I are college students, we are very honest people, our backgrounds are very clear. I forwarded this problem to the district manager and she said that everything was taken care of and that we will never be bothered again by that store manager.

    Today 01 15, 2009 I got into a conversation with one of the Armani Exchange employees and she told me that our complain did not help our case what so ever and every time me and my husband are shopping at this particular location we are being spy on because everybody at this store think that we steal.

    Thanks for your vote!

    Reviewed Dec. 23, 2008

    Beware the way that Armani Exchange online orders work. I purchased a coat priced at $199.00 with 25% off advertised with Free shipping using a code they give you for the Free shipping and Free returns and exchanges. When I typed in the code it showed the item price at $129.25 instead of 149.00 and a shipping charge of $20.00 and it would not correct this when I tried to input it again. I thought it wouldn't matter as the final price was the same. Wrong. When the coat arrived, it didn't fit so I called to see about returning it and was told they would not credit the full $149.25 because there was a shipping charge of $20. When I explained that the online promotion said Free shipping and the amount for the coat which was $149.25 should be the amount credited I got nowhere because the shipping and return was supposed to be Free. I asked for a supervisor and was told to call back in the morning. I did and asked for a supervisor and was told I had to give the customer service rep the info first, which I did and was then told there were no supervisors available and that they could only credit back the $129.25 because the invoice said shipping $20. This is also pre-printed on the return & exchange form they sent with the coat as well as the email confirmation of my order. They said they'd send this complaint to their corporate office, blah, blah, blah. I checked with my credit card company about disputing this and, here's the kicker, they don't dispute shipping charges. So Armani Exchange has got it set up from the time you input your order that says Free shipping and Free returns to charge $20 for what they advertise as Free knowing that credit card companies will not be able to dispute it.
    Thanks for your vote!

    Reviewed Nov. 17, 2008

    I purchased 4 Pima Cotton Solid Color T-shirts for my boy friend in early October, my boy friend did not wear it until couple weeks later. After he wore them once, he washed it, following the care label to wash cold, and low tumble dry, all the shirts shrunk from Men's XS to Women's XS. When we realized it, it is 8 days passed the 30-days return policy. We brought it back to a store at valley fair and see if we can get it exchanged. However, instead of ackownledging the products problem, the Store manager, Steve, suggested that we should wear and wash the products within 2 weeks after purchase so that he refused to exchange the products for us. With my 5 years experience working in the industry, I have learned that products should be tested at the lab for shrinkage with home laundry in order to have correct care label. With my 5 years experience working in the industry, I have learned that products should be tested at the lab for shrinkage with home laundry in order to have correct care label.
    Thanks for your vote!

    Reviewed Sept. 24, 2008

    I received an email from A/X announcing a 30% off everything (except watches) sale. I attempted to place an order but the 30% off promo code (AXGUEST) was not credited for some items. I emailed Customer Service and received a reply, saying to place the order then to call the Customer Service toll free number to have a refund processed for the 30%. When I placed the online order, 3 different promo codes popped up, including the only one I entered, but the 30% was not applied.

    I called Customer Service, explained the situation, referenced the email, but was told that because one of the other promo codes was automatically applied, the 30% would not be applied at all. When I asked for a supervisor, I was told there weren't any but that they would contact me within 48 by email. When no email arrived within the prescribed 48 and since the order (which the website says ships within 24 hours) had still not been shipped 72 hours after being placed,

    I called again to cancel the order, but was told they would not cancel it. When I informed the Customer Service Rep (Ross) that it would not be accepted and that my credit card would refuse payment, she became verbally abusive and made threats. I then told her to have a nice day, then hung up.

    Armani Exchange has a proven history of offering online sales, then does not follow through and support the offer. No legal action is necessary on my behalf, but the online buying public should know. The only consequences to me are the loss of time and significant inconvenience.

    Thanks for your vote!

    Reviewed Nov. 25, 2007

    I bought some clothes on Sep. 1, 2007 and I was charged twice for the same order. I called them for a refund, and I haven't received my refund for almost three months. The customer service representatives were deceptive and dishonest, and the e-commerce departmet just didn't process the refund after even they admitted they made the mistake. It was stressful experience and I want to find out how many customers have the same problem.

    Thanks for your vote!
    Loading more reviews...

    Armani Exchange Company Information

    Company Name:
    Armani Exchange
    Website:
    www.armaniexchange.com