Read 50+ Armani Exchange Reviews

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AdrianSchiller Park, IL

Reviewed Jan. 16, 2009

I, Yonka and my husband, Adrian are regular customers of Armani Exchange. We shop at Woodfield, Schaumburg, IL. We spend approximately $500 per month at Armani Exchange. On June 21, 2008, I, Yonka bought sunglasses worth $76 from the Armani Exchange store at Woodfield, Schaumburg, IL. After one week, the screw on the side of the glasses fell off. On July 1, 2008 at around 5:00 pm, we went back to the same store to exchange the glasses. On the original receipt it says, eyewear may be returned or exchanged with the original receipt and original protective case. After 30 days or without original receipt, damaged or defective eyewear may be returned by calling?

As I walked to the store, an employer named ** wasn't sure if she could exchange the sunglasses, so she called the store manager named **. ** come by the register and started telling us in a really aggressive and disrespectful manner that we cannot return or exchange the sunglasses. I told her that it has only been ten days since I bought the sunglasses, and I have the original box and receipt, so I would like to exchange the glasses. I also said that we are regular customers of that store and I would really appreciate it if I can return the sunglasses. She stood at the register in front of other customers and employees, and she replied with a disrespectful, loud tone, ** not regular customers. I have you recorded on video tape stealing underwear shirts. She raised her hand and pointing fingers at my husband and I, and accused us of stealing underwear shirts.

My husband asked to see the videos, but all she did was yell, scream and accuse us of something we never did. She walked away from the register and went to the back of the store. There was a large crowd of people around us, and the way she treated us was very unprofessional, aggressive, rude, and disrespectful. She made us look like criminals in front of all those people. This caused us a lot of stress and many nerves. My husband and I are college students, we are very honest people, our backgrounds are very clear. I forwarded this problem to the district manager and she said that everything was taken care of and that we will never be bothered again by that store manager.

Today 01 15, 2009 I got into a conversation with one of the Armani Exchange employees and she told me that our complain did not help our case what so ever and every time me and my husband are shopping at this particular location we are being spy on because everybody at this store think that we steal.

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MarshaEdmond, OK

Reviewed Dec. 23, 2008

Beware the way that Armani Exchange online orders work. I purchased a coat priced at $199.00 with 25% off advertised with Free shipping using a code they give you for the Free shipping and Free returns and exchanges. When I typed in the code it showed the item price at $129.25 instead of 149.00 and a shipping charge of $20.00 and it would not correct this when I tried to input it again. I thought it wouldn't matter as the final price was the same. Wrong. When the coat arrived, it didn't fit so I called to see about returning it and was told they would not credit the full $149.25 because there was a shipping charge of $20. When I explained that the online promotion said Free shipping and the amount for the coat which was $149.25 should be the amount credited I got nowhere because the shipping and return was supposed to be Free. I asked for a supervisor and was told to call back in the morning. I did and asked for a supervisor and was told I had to give the customer service rep the info first, which I did and was then told there were no supervisors available and that they could only credit back the $129.25 because the invoice said shipping $20. This is also pre-printed on the return & exchange form they sent with the coat as well as the email confirmation of my order. They said they'd send this complaint to their corporate office, blah, blah, blah. I checked with my credit card company about disputing this and, here's the kicker, they don't dispute shipping charges. So Armani Exchange has got it set up from the time you input your order that says Free shipping and Free returns to charge $20 for what they advertise as Free knowing that credit card companies will not be able to dispute it.

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MeiSan Jose, CA

Reviewed Nov. 17, 2008

I purchased 4 Pima Cotton Solid Color T-shirts for my boy friend in early October, my boy friend did not wear it until couple weeks later. After he wore them once, he washed it, following the care label to wash cold, and low tumble dry, all the shirts shrunk from Men's XS to Women's XS. When we realized it, it is 8 days passed the 30-days return policy. We brought it back to a store at valley fair and see if we can get it exchanged. However, instead of ackownledging the products problem, the Store manager, Steve, suggested that we should wear and wash the products within 2 weeks after purchase so that he refused to exchange the products for us. With my 5 years experience working in the industry, I have learned that products should be tested at the lab for shrinkage with home laundry in order to have correct care label. With my 5 years experience working in the industry, I have learned that products should be tested at the lab for shrinkage with home laundry in order to have correct care label.

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JohnBremerton, WA

Reviewed Sept. 24, 2008

I received an email from A/X announcing a 30% off everything (except watches) sale. I attempted to place an order but the 30% off promo code (AXGUEST) was not credited for some items. I emailed Customer Service and received a reply, saying to place the order then to call the Customer Service toll free number to have a refund processed for the 30%. When I placed the online order, 3 different promo codes popped up, including the only one I entered, but the 30% was not applied.

I called Customer Service, explained the situation, referenced the email, but was told that because one of the other promo codes was automatically applied, the 30% would not be applied at all. When I asked for a supervisor, I was told there weren't any but that they would contact me within 48 by email. When no email arrived within the prescribed 48 and since the order (which the website says ships within 24 hours) had still not been shipped 72 hours after being placed,

I called again to cancel the order, but was told they would not cancel it. When I informed the Customer Service Rep (Ross) that it would not be accepted and that my credit card would refuse payment, she became verbally abusive and made threats. I then told her to have a nice day, then hung up.

Armani Exchange has a proven history of offering online sales, then does not follow through and support the offer. No legal action is necessary on my behalf, but the online buying public should know. The only consequences to me are the loss of time and significant inconvenience.

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YanenTampa, FL

Reviewed Nov. 25, 2007

I bought some clothes on Sep. 1, 2007 and I was charged twice for the same order. I called them for a refund, and I haven't received my refund for almost three months. The customer service representatives were deceptive and dishonest, and the e-commerce departmet just didn't process the refund after even they admitted they made the mistake. It was stressful experience and I want to find out how many customers have the same problem.

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