Experian Reviews

They pulled the bait and switch on me. Signed up for a "ONE TIME" fee, yet 10 months later I was getting billed $25/month. Yes... I should have caught it sooner. I did not expect a full refund, but I figured if I explained that since the first time I used it I had NEVER logged in again, they would work with me. Nope. I waited on hold for TWO HOURS!!! Once I got a real person, they literally did nothing for me. Just kept saying, "We're very sorry sir" and "We understand your frustration." Yet nothing changed. They waived one month. I got screwed over by their bait and switch tactics.

This company has to have the poorest customer service I've witnessed in all my years of interfacing with various companies via memberships, products etc. After the massive data breach on their part, I foolishly opted for their $1.00 scan of the web which included the 'dark web'. I supplied them with my Discover Card info etc.; I.E, a huge mistake. Due to the fact I didn't call to terminate my association with them via their initial scan they started billing me $19.95 per month. I've tried time and again to get through with an average wait time of one hour or more. This is ridiculous.

Experian keeps charging me for a membership I canceled three months ago. This makes the second time they have billed me 21.95 on my credit card. I called them and canceled, and now three months later they are billing me again. I have already been on the phone with them 53 minutes and still holding. Someone out there needs to do something with this fraudulent company.

I went into the website to dispute a mistake made on my credit report. After jumping through many hoops to create this account and then was not able to complete. I had to call the 800 number. And that’s where the fun really began. I was transferred to 4 different departments having to give all my data 4 different times. On the last person I spoke to talked so fast asking numerous questions I couldn’t understand what she was asking. So we got cut off before I could tell her to slow down. Then the 100 emails began one right after another telling me all the disputes. And I had only one dispute. They push the identity theft program like crazy. Especially after the so called data breach. I believe that the data breach they reported was just a way to sell more identity theft programs. This is wrong by any standards. If there was a lower star count for reviews I would give a neg 3.

I clicked to reviews of this company as I sit here and wait (over 45 minutes) for customer service to cancel an account I wasn't aware I had. As I read the reviews I see that I am not the only one with this problem. I too signed up for the one time $1.00 review and cancelled in the required 7 day free trial. Well I guess they didn't get the cancellation (and I haven't been checking closely), but unlike all the other customers that are being ripped off and paying $21 to $23 per month, I have been paying $29.95. This has been going on since April and I need to get it cancelled. But by the looks of it, they don't cancel. What a terrible company.

I had a trial for Experian in September and cancelled before the trial was over and got charged 39.95. Trying to get a hold of them is unreal!!! Been on the phone for 2 hours today and also tried yesterday for longer than 2 hours just to get these charges off. This is horrible customer service!!! Would not recommend.

Worst consumer care service I've ever seen. I'm trying to cancel my account, and it is impossible. They don't allow cancellation online, only by phone. They don't answer a call. I'm writing now while on hold on the phone for 25 minutes. I'm sick of this company, they don't provide any information worth the monthly payment. The credit card or bank company can provide the same data for free. Worst experience I've ever had with service in US. Do not recommend for a enemy.

DO NOT sign up for anything with this sleazy, dishonest, joke of a company. They are in the business of scamming you out of your money, NOT protecting you from anyone or thing. They will take your info and charge you for services you don't even want and then make it impossible to cancel your "account" that you never even signed up for. Any lawyers out there that want to start a class action lawsuit against their lying **? Based on the complaints here, you'd have plenty of plaintiffs!

I also submitted my information to obtain my FICO credit score. $1.00 was charged to my account. Now I see recurring payments of $23.72 to my card. I never consented to this, however apparently there is a fine print clause unknowing consumers are missing. I attempted several times to call the number Experian provided to cancel this "subscription," only to remain on hold for hours. No estimated time given. I've now simply cancelled my card and ordered a new one. Hopefully they can't continue to charge me. Buyers beware! Use Credit Karma instead!

I also signed up for 1$. The trial was useless. Since there was no benefit I never signed up for membership. I still got billed. Calling Experian is 30 minutes hold time. After I speak to them I am also calling my bank.

I’m actually typing this while I’ve been on hold with Experian for exactly 1 hr and 2 mins with no human contact stating “we’re sorry for the delay the next available agent will be with you shortly”... I wanted to know where my dispute with Diversified Collections on behalf of AT&T. I canceled AT&T UVerse within a matter of a week and go back to our DirecTV (keeping in mind this was during the merging of the two companies). AT&T sent me a $700 plus bill for that 2 weeks and I said absolutely not! We were not happy with UVerse. And even though I sent AT&T all of their equipment back and took pictures on my phone of each piece, they’re still saying they never received it! Diversified had to be removed from my public records for several years before I even knew it and couldn’t even say who or what they were collecting for!?

I signed up for a $1.00 trail of credit monitoring from Experian for 7 days. If you cancel within the 7 days there are supposed to be no further charges. I signed up on 10/16/17 and cancelled 10/19/17. Experian charged my credit card $23.32 on 10/28/17. I have filed through my bank for credit as I do have my cancellation confirmation number. Either their customer service is horrible, their systems are really antiquated and don't work or they are completely dishonest. Mistakes can happen with any company I understand, however I don't believe that is the case with the number of complaints for the exact same problem I see here. We let these people monitor our credit? Scary!

Received an email from what I thought to be Experian. Offering me to check my credit rating to make sure of no fraudulent activity. Suggested I check my score which I did for $1. Did not realize the $1 fee signed me up for monthly credit monitoring. Said I had "7" days FREE trial membership. As soon as I realized I was signed up for monthly fees, I called the number of 855-962-6943 to cancel. Got a recording stating wait time would be 1 hour, 45 minutes. While I left that phone on hold, I called another number I found of 866-617-1894 (supposedly c/s) they would only tell me that I had to call the 1st number to cancel or go directly to their website of support@e.usa.experian.com (which was not legitimate). I immediately cancelled my credit card. There should be a law against companies pulling these scams.

As we all know, Experian leaked personal info to who knows who... I have been trying to cancel for 3 months! First, "No one is working now, please call later!" Later, they send ad after ad trying to buy off people who are trying to cancel, after 8 minutes of Ads, I had to contact my Bank and put up a stop payment! So, this company makes it impossible to cancel, I am not 50$ poorer, because the make it impossible to cancel! Not impressed at all...

I contacted Experian to do a freeze on my credit report. They used trickery to sign me up for an account I didn't even know I had. When I called them after being on hold for one and a half hours!! They did refund the 21.95 but ended up charging me 10.00 to keep the credit freeze. Greed!

This is a horrible company. I needed a credit report. I signed up for the $1.00 trial period with Experian. I cancelled several days before the trial period ended. Then 4 days after I cancelled, they stole $21.95 from my account. I have spent 3 hours on the phone (so far today) trying to resolve this. I keep telling my story and getting transferred to different agents who keep telling me "not my department, I'll transfer your call".

I recently examined the past 6 months of my credit card carefully after noticing an Experian charge of $24.99 that didn't look right. Then I found they had charged me that or $21.99 every month of the past 5. And in one month they charged me $21.99 AND $24.99. I finally got thru to them by phone and was told that I had paid $1 for a free credit report and by doing that had inadvertently signed up for indefinite $24.99 per month credit something. I spoke with a supervisor who promised me she canceled it and only gave me back the most recent month. I am going to ask my credit card company to challenge the other charges. Very sleazy company. Consumer beware!

Signed up for a 1$ credit report and like everyone else got scammed. Billing of 21.95 per month. Customer service was rude and offered me no refund. So went through my bank, stopped all charges in the future and left them a piece of my mind. Guess that cost me 21.95.

This company has the worst customer service. If you sign up for credit monitoring don't expect to be able to cancel it. They make it easy to sign up online but if you want to cancel your account you have to call but they won't answer the phone. On hold twice for over an hour each and finally had to hang up each time because I couldn't wait anymore. Tried to do a stop payment on my bank account so they couldn't charge it but couldn't because Experian puts it through differently each month so it doesn't show the same charge. Sometime it is charged as a one time, some as a monthly so due to inconsistencies you can't put a stop payment. This is horrible business practice and slimy. I will NEVER use their services again. DON'T KEEP GIVING THIS COMPANY MORE MONEY!

Experian makes it so hard to do a credit freeze! Even Equifax is easy and they are the reason I want to freeze my credit... The other 2 companies have were easy to freeze online. Not only is it impossible to freeze on your website they tricked me into signing up for a month's membership to find the website is useless. In my opinion they are worse than Equifax because they actually tricked you into signing up for the monthly fee, then there is no way to cancel online and call wait times are over an hour - SCAM.

I understand "things" with technology happen. Was so excited that Experian was allowing us to find out if we were compromised from the information breach. Went to experian.com/scan. Got my email 24 hours later which said nothing. Except that if I want a true full scan of my info to see if it is out there in the web (I thought that was why I was on the site in the first place) somewhere that I could get 30-day free trial to see if there was an issue. This is where I get irritated. Why does Experian need my credit card info for a FREE trial? Why should I have to subject myself to remember in 30 days to call you and tell you I do not want you to take $19.99 out of my account? Is it not these frivolous charges that I am trying to avoid in the first place.

Experian was not authorized to charge me anything except $1 one time for what it gave some lame excuse for in order to send or give me a copy of my "free" credit report. Then on Oct. 2 I see that I've been charged $21.95 and also that Experian made this a monthly charge! So my bank has canceled my credit card to ensure they cannot do it again and I have to take about two hours, so far, to fill out the charge dispute form and fax it back to my bank.

I simply called to find out why my score drop so much. The first operator didn't understand why. She connected me with somebody else who was totally belittling arrogant nasty & put me on hold. Recording said I'd have to wait an hour. Their customer service is by far the worst and caring has very little knowledge of their service as to explaining issues.

Your credit card gets charged regardless of whether you cancel or not is my experience. I send a letter to cancel, and called. I was on hold for 1 hour and 38 minutes before getting a representative who said she was canceling the membership. Two days later I have a charge on my card. Also, they provide no online way to lift a freeze long enough for a creditor to review your credit. And no one can wait that long on the phone to try to get them to lift it. I had to jump through so many hoops to get a credit check for a recent purchase. None of them helped by Experian. I encourage you to stay as far away from this organization as you can get.

Due to the breach at Equifax I wanted to freeze my credit report. However Experian is the ONLY one that doesn't accept an online submission. In fact they make you jump through hoops so they can take your money. This is absolutely ridiculous! First I tried online, During that process I provided all information that was requested. Apparently it wasn't enough. Then I was redirected to "upload" documents and that process did NOT ask for the same one that were ultimately required in a letter that was sent me. They are the ONLY one out of the three that makes it nearly impossible. The others allowed me to accomplish the freeze online without any stupidity. Why can't they get with the program and provide a BETTER method? I think that they want to allow people to have the credit compromised or it's means for force you into paying a ridiculous monthly fee for "protection".

I signed up for trial. Said would be able to get a 3 bureau credit score/report. That's untrue. Was only able to get the Experian report. Their customer service is also horrible and have waited 3 hours trying to reach a representative at least 5 times. Do not do business with them. They will continue charging your credit card. I suggest just paying for your FICO score from each bureau and getting your 1 free credit report from them once a year. I will never order any of their services ever again.

I went to their Facebook page and sent a messenger request. They responded within hours. Took me off the monthly charge, refunded my CC, and told me how to put a free freeze on my account. I was unable to get any satisfaction on the website and never got through on the phone. Sarah did a great service to me. So my advice is to go to their Facebook page!

The phone has not worked for hours (with no online notification) and my credit freeze application was turned down because my scanned file was too large. But, the company required that it be a TIFF - why not a jpeg? The whole experience has been incredibly frustrating, with no end in sight.

If could give ZERO stars on this review I would have! Due to the Equifax breach it has been advised by many experts to freeze one's credit with the three major credit bureaus. It has been a couple days now and I can't submit the freeze online with Experian. I've tried several times and it keeps informing me that they were not able to process my request. I then tried to search for a contact number on the website so I can speak to an agent and after searching high and low no contact number.

I had to use a credit service and used Experian. They charged me 1$ which I agreed but after two months, I realized that they were monthly charging me for 24.99$ or 21.95$ without agreeing to join their premium service. I tried to contact them a Wednesday and Thursday morning at 8am (they are open 6-6) at two different numbers: ** and 866-751-1326 without success. They do not have any email or forum online. I had to raise a dispute with my credit card company.

I just noticed a monthly charge from Experian for some sort of account I did not know I had. They informed me that when I purchased a credit report for $4.99 some 9 months ago, I was automatically signed up for a monthly membership, which increased to $19.95 going forward. I received no notification of this recurring charge over that time period, so I had no idea it was happening until I reviewed my credit card statements line-by-line in the wake of the Equifax breach. What's more, my account was upgraded to premium in August, increasing the charge to $24.99. I never once accessed this account during this time period, and I certainly did not upgrade to premium. However, the representative informed me the account was being accessed several times per month. As I am not accessing it, clearly there is fraudulent activity, to which Experian was not only completely unsympathetic, but shockingly unconcerned.

With the breach at Equifax I decided to freeze my credit. Called Experian and the automated system charged me $10 to freeze which I understood, but did not give me a confirmation number or a PIN number for future unfreeze. They only stated they would mail me more information.

Went through the entire registration process, then learned Experian wants my CC number to charge me $10 for a credit block. Outrageous! I did not pay. They screw up and want me to pay for it? When my identity is fraudulently used, Experian will rue the day.

I know I'm not supposed to be complaining on this but I have been on hold for 2 hours. I am pissed off they are changing my acct for a membership. I only did the 1.00 for one time only but they keep charging me. I want this refunded because I made sure to notify them that this is a one time thing only. I want someone to call me ASAP **. I want this refunded and because this is y'all's fault. I also want my overdraft charges waived as well. I'm still on hold after 2 hours now. Please forward this to whoever handles complaints because I want this taken care of today ASAP.

$4.95 charged and paid for credit score. $19.95 subsequently charged, presumably for a membership. I did not intentionally start a membership. There was no confirmation of membership, membership number, or billing receipt provided by Experian. I cannot contact this company because they do not answer the phone. Why is this company permitted to stay in business?

Getting a credit freeze from Experian is almost impossible. I started at their webpage and read about all the services they would like to sign me up for and all the reasons getting a credit freeze would cause problems in the future. I ended up at their online freeze request page. They made me jump through all kinds of hoops and give them lots of information. This isn't going to be online afterall.

I am currently on two different phones, after numerous attempts at trying to reach a customer service representative. There is no way to cancel subscription without speak to a rep. So I called, and am still holding, it has been an hour and 24 minutes on one phone and 20 minutes on another phone. Does anyone know how to cancel the $30 Dollar subscription ??? Help!

As with others on this site, Experian is apparently scamming people by secretly posting a 24.95 fee on their credit cards for some ridiculous 'protection' service. As an educated finance person who works at a big bank, this is corporate greed at its very best. The marketing person Experian who came up with this scam is betting that folks forget to cancel this service to keep the fee charges coming. How disgusting is that psychology? There is no monthly confirmation of charges and no reminder to cancel... why would a thief tell you that? It's practically robotic. For others who have been scammed, please shout out your complaint. Maybe we can be heard if we collectively scream into Experian's CEO office in the sky.

This bureau is a robbery shop. Last month they increased my membership fee without notifying me so I called in to deactivate my account and requested a refund. The Experian agent refunded me and confirmed with me that I would not receive any future charges from Experian. But WTF they charged me AGAIN this month!! Then I called in again. It turned out the guy I spoke with last month never actually deactivated my account! I had to request a refund again but the lady who answered the call said I could only get a refund every 12 months! Since I was refunded last month I could not get a refund this month! WTF. It was NOT my fault to be charged again. It was the first Experian agent's fault! WHY did he LIE to me about deactivating my account?! Is this how Experian steal from customers?! I had to contact my bank to permanently block this robber Experian from charging my credit card!!

I was charged $1 for an Experian promotional item on February 9th, 2017. It was supposed it be a one-time charge--I certainly was not aware of signing up for a service with recurring billing. I thought it was a one-time charge. I was charged for the second time by Experian for CreditWise, this time for $24.99, on August 18th, 2017.

The credit rating services are a hoot. Even when you pay on time, pay extra, and never have an outstanding balance from month-to-month, the rating declines, as it did in my case. I have one installment loan and two credit cards. I always pay off my credit card balances every month. Both services use Experian to calculate scores for me and other customers. My rating went down even though I made two extra principal payments on my installment loan and paid off both of my credit cards. Now here's the interesting thing: The reasons given for why my score went down (which are very nebulous, by the way) differ completely on the two cards. By the way, the Experian rating from my bank was substantially lower than the one these credit cards are reporting to me. The credit rating industry is a joke, and it's a crime that consumers are unable to exempt themselves from the system.

I called Experian and canceled a 7-day free trial three days after I signed up. A week after I canceled they withdrew funds from my account. I called and was told that they forgot to process the cancellation and it would be 3 to 5 business days to receive a refund. I spoke to a supervisor who could only apologize and nothing more. Long story short; I called Experian three times for them to cancel my membership. Apparently you need to cancel the monitoring and the membership or else they will keep billing you. Very deceptive practices. Make sure you get a cancellation email or keep calling them until you do.

I have canceled the service repeatedly over the years, only to find they continue to bill me. To be fair I need to review my statements more closely or I could have identified this sooner... but calling to actually cancel is laborious. The hold music alone is nearly enough to make you want to hang up (roughly 10 second loop of bad jazz)... then they cancel, and are unable to give a transaction # for the cancellation... "we'll send you an email" but that email gives no details. I suspect I will have to call again in a month and likely get my credit card involved in the process.

I paid $1 dollar for a credit score report. I did not realize I signed up for a monthly service with recurring charges in the amount of $21. It is a very dishonest tactic to get people signing into their service plan. I think it's fraud as I am not sufficiently informed of the payments charges. I will NOT use and do NOT recommend this company's product.

Being able to receive 1 free report from Experian I was charge 21.95 d/t a charge place on my card. I cancelled the trail that day and was still billed. Experian SAID the fund would be refunded. Still waiting after 10 days. If they can rip you off how can you be sure they are reporting correctly on your CREDIT SCORES. DO YOUR JOB!!!

I've been using Experian for over a year to stay on top of my credit report/scores. My debit card was stolen and so they could not charge my account for two months. When I finally got my card (it took much longer than usual) I called them to reinstate my account. Instead of charging my account moving forward, they immediately charged my account for the last 2 months, and DIDN'T TELL ME THIS until after I gave them my payment information. They refused to refund my money and were incredibly rude. Am now disputing charges with my bank. DO NOT DO BUSINESS WITH THIS COMPANY.

I signed up for Experian 30-day promo for $ 1.00 for the first 30 days. I cancelled before the 30 days. They still charged me a normal monthly fee. Filing a complaint with the CFPB www.cfpb.gov. I signed up on June 10th and cancelled on July 8th, before the 30 days was up. I have copies of the emails from them with the dates on the emails. The cancellation letter states that I can still use the free basic services. Of course, I have viewed my credit since then because they say you can do that for free, in the cancellation letter. There has been nothing that popped up while I was on their site informing me that they would charge me for anything I have done or allowing me to authorize any charges.

Someone needs to do something about this company intentionally deceiving people. I too paid $1.00 for a credit report but instead they signed me up at $21.99 a month. I wasn’t even able to cancel my subscription without paying a $50 balance. My account was locked until I entered info to pay this bill. Someone really needs to put a stop to this.

I cannot believe these guys get away with what they do. Their website will not allow me to dispute online. I thought that maybe I needed a membership to dispute so I signed up online and paid the money. Still cannot dispute online. Called Experian and got sent around on a wild goose chase of transferring me to other people. I simply want to dispute something on my credit but they make it so difficult and damn near impossible that I have given up.

After getting "tricked" into thinking I was getting a free credit report, I immediately cancelled membership and they will not stop sending me spam/Marketing emails -- despite over 10 requests to remove me!!! Why is there no "unsubscribe" option at bottom of every junk email??? I think I know the answer -- that's how they make money, misleading about their products and then spamming the death out of you and selling your credit score to other spammers!

I signed for Experian to keep track of my credit score and to see if I can do anything to improve it ($9.97 per month). Turned out to be a vastly inaccurate and misleading score. First of all, if you want to get your credit score from the three agencies they will charge you extra $39 per report. Secondly, I kept receiving that my score is in very good/exceptional category. However, once I applied to a loan, they did a credit check and turned out that my Experian score was over 100 points off. Called the customer service, they gave me the whole speech that scores can be calculated differently, and algorithms and such. Personally, I do not care, I signed for the service expecting to get a good estimate of my score, after all Experian is one of the scores on the credit report. If I cannot get a good estimate then I do not see the point of having this service.

Experian has a promotion to purchase a credit report for $1.00 but, in the deceptive (small print), they will really charge you $24-$26 monthly... forever! Even when I try to cancel the charge (I've tried for over a year) they will not stop charging my card. I've changed card numbers, twice, and received a different account number but the charges keep coming. I try to call, each month, and the outcome is never satisfactory... to cancel the monthly charge. My credit card company says Experian needs to stop charges but they have every excuse, including long waits and call disconnects, that keep the charges coming. It's a huge time waster and very upsetting to see the month after month charges and to know I will have to take more time trying to get it taken off.

While in middle of disputing inaccurate items on my report, was suddenly signed out. When attempted to get back in was given message could not process my request at this time. I spent a lot of time reviewing and detailing why information not correct. I feel it was an attempt to get me to purchase membership. There were numerous reporting errors. I have not been able to sign back in to get resolved. For credit reports to be used in life altering decisions, it should be a crime to reflect such unreliable content. It is very alarming, I bet if the power to sue over wrong info was allowed they would be a lot more careful with the content. The credit reporting industry is such a fraud, a mere money making scam!

Using free credit report for my daughter. She wanted to know her score so I paid the $1 to find out. Experian then put me on a recurring charge for 21.95!!! I did not request it! I have to assume they did their best to hide that a subscription was involved. I usually look for this kind of deception, but did not see it. It was not until I saw my bill that I had any clue. Experian was willing to cancel the membership, but would not discuss reimbursing the membership I had no intent to sign up for or use.

We signed up for a Credit Report (2 accounts) on Experian which was $1.09 each one. On May 17, 2017, we printed out the reports, on June 14, 2017 Experian charged our account for $23.90 twice = $47.80. On June 28, 2017 Experian Charged our account again for the same amount ($47.80) for a total of $95.60. When we call the customer service we waited for 1 hour and then they hang up on us 2 times and the 3rd rep after 30 minutes says they can only refund the last month. Please if you are reading this don't use Experian.

I was under the impression that I was only paying one dollar to see my credit score one time. I was then charged a $22 monthly payment a few days later for creating an account with Experian. They did a good job of hiding that information on all of their web pages. The advertisement stated that I would receive my credit score for one dollar. After being charged the $22, I found a statement at the bottom of the web page in fine print explaining this clause. When I called to ask them about the charge, I was given the runaround. I then requested to speak with a supervisor, and was promptly hung up on. I called back and eventually contacted a supervisor who told me the best they could do was cancel my account for free without a refund.This is shady business work in my opinion and wouldn't recommend working with Experian unless you want to be overcharged for their services.

I paid a dollar to get a free credit report on freecreditreport.com. I had no idea that I was going to be signed up for a monthly membership where they would be charging me. After I paid the $1 then I never got an email from freecreditreport.com. Instead I began getting emails from Experian but I thought they were spam because I never went to the Experian site and never signed up for newsletters from Experian. I never used the service, I was never sent an email welcoming me to a monthly charge service, there was no warning that I would be charged at all. I was signed up from January until June being charged $21.95 each month. My husband and I moved across country and missed this charge for whatever reason.

$19.99 just to look at a score given to my creditors almost daily? Really?! Account canceled. More spam emails from Experian inviting me back to view my score once again. I pay $4.95 to see it once and bingo, I'm back on the $19.99/mo. plan again?! Don't forget to read the small print! It all boils down to one thing, way too much money for a product that is paid for by my creditors. It should be free to see what others are doing to track your every move behind your back. In fact there ought to be a law that requires Experian and the others to send every person they track a duplicate, containing your credit score, for every credit report it issues to creditors. BTW, my credit score is in the low 800's, high 700's so I'm not a bum. Just angry that banks and their allies are so damn greedy and ruthless.

Wow tricked by Experian, I just noticed that they have been charging me $24.99 per month for a "membership" I did not sign up for. The response was to credit one month, it has been 9 months, I see the same complaints come in... Why hasn’t anything been done? Class action…etc.?

I shouldn't be surprised by the number of people who have my exact same complaint. I logged into Experian to thaw my credit freeze and apparently, without my knowledge, was signed up for a membership and was charged $21.95 because I didn't cancel a membership I never knowingly signed up for. Of course they were unwilling to refund my money. Very disappointing customer service. Their customer service reps were also very unhelpful on the phone - very rude and dismissing.

They overcharge for the service they provide. You get 1 credit score, not all 3. It started out at 19.99 a month for basically looking at my credit report. When I canceled after 6 months it was amazing. The phone calls from scams and emails started coming the same day I canceled. I doubt that this is a coincidence as I asked one company who gave them permission to pull my credit and they stated Experian gave my information.

Needed my CC information for identity proof to get my credit report. Cancelled right after I received the report. Manage to charge me for 6 MONTHS. Then I call, they say they can give me one month if I want more. I have to hold and it will be between 30 to 50 minutes. Of course! Do not do business.

Like most everyone else, I signed up for the free trial and the company started charging my card every month from that point on. This credit check was for moving to a new home. Luckily, I caught this fraud after the very first charge to my card. I immediately canceled. Big Fish Games had a HUGE class action lawsuit thrown at them for doing this very same thing. Making things so confusing that the consumer doesn't realize they're signing up for a monthly charge. Big Fish lost and had to pay back the money taken out of all those accounts. Experian? Your days are numbered. How DARE you steal money from people by hiding the information about monthly charges. I will NEVER use your company again. Good luck in court.

I visited Experian website to obtain my credit score for $1.09. However, as I was about to finish I was given the option of obtaining my score from the three major reporting companies. I said yes, and obtained my scores which was a waste of time. The difference in the score was just one digit. Later, I realized I was charged $43.40 for a membership I did not sign up for! It is a scam that should be stopped by the regulatory bodies. I am waiting for my money to be credited back and will get it.

I paid $159.95 to Experian in January 2017 for a subscription that was in effect until February 2020. I never was able to access the report I paid for! Today I decided that I did not need identity theft protection and checked the Experian website for cancellation policies. The reply was that if I canceled within 180 days I would get a refund. Today at day 151 I called to cancel and get my refund. After over an hour on the phone I was told I would get a check for a little over $30. Then I was told that if I had waited to cancel for a year, I would get more than $30 back. I think they are dishonest.

I am honestly surprised that Experian's tactics are legal. Coming from a background of owning a web app & website development company, I was still duped by Experian's sinister registration process of conning their users (victims) into a subscription that they are unaware of -- then telling those 'customers' it was their own fault, and then refusing to offer refunds. I actually think that their entire business model is run on this model, intentionally conning people. I called Wells Fargo Fraud detection and they mentioned that the complaint was so common, they had a customer service number for Experian ON FILE.

I signed up for a "$1' credit report. I was thereafter charged $23 month before I noticed after 5 months. I disputed the charge, and Experian referred to some terms of service I never knowingly agreed to or even saw, as the Experian offer landing page was deceptive. Experian refused to refund more than 1 month. This is how they make their money.

Regarding free credit report from Experian. Their website has a page with a block around a statement that indicates in part "order summary, credit works $1.00, credit report, FICO score, credit overview, credit alerts, FICO tracker alerts, toll free support, attempted inquiry alerts. Order total $1.00." To me, this is the total contract people are signing up for. Any requirements elsewhere in their website should have no bearing on this contract. Any charges other than this contract should be considered illegal. Someone should be able to resolve this problem for all those overcharged. Waiting for someone to act.

Just like previous reviews, I was tricked by Experian. My goal was to see my credit score so I paid the $1 to sign up. However, Experian also signs you up automatically for a program that charges you monthly. Of course no email stating such terms, and no word until I get charged $21.95. At any rate, I call their department. At first they said they were going to reverse the charge, I wait 40 minutes on hold just so the supervisor can say no. Not only that while I am on the call I get an email cancelling my account. What disgusting business model.

HORRIBLE DO NOT USE EXPERIAN!!! Someone opened an account online with my information. I immediately called my bank and notified them about the fraudulent charges taken out of my account. I called Experian apparently anyone can open an account online. They do not require any signatures or forms of ID. They did not care at all that the name on the account did not match my name, birth date or address. Instead they gladly withdrew $29.95 from my account every month and did not want to reimburse me once fraud charges were filed and finally proven it was not me that opened this account. IT was a disaster in no way did Experian apologize or make the process easier by helping resolve it. It's ironic they are supposed to be protecting you from exactly this situation. Instead they are thieves themselves. DO NOT USE.

The same story as my previous reviewers: started from your free credit report, allured you with 1$ service I could not recall at all. Then you found you were charged 21.95$ monthly fee, because that 1$ charge is some kind of 7-day free trial. I happened to notice the charge right after my card was charged (still pending actually). I called Experian. They immediately canceled my membership, but refused to refund the 21.95$ charge. About 30 min holding, the supervisor gave me the same answer. They would not refund the occurred charge. They showed the trial info, charging info at several places. I guess it is not so difficult to hide those info several places people usually don't look at.

I was directed to the Experian website via my credit card to obtain my free credit report and score. The website references "FREE" ten times on the first two webpages, as well as on every page including the offer to receive a credit score for $1. Do NOT give them your credit card information as the Experian Consumer Services website is rampant with attempts to quickly and unsuspectingly collect revenue from the consumers they claim to "protect". Unknowingly I signed up for the Experian Consumer Services, Experian Creditworks that costs $21.95 monthly. I identified the $1 charge and the $21.95 charge on my credit card statement (post 7 days) from "enrollment".

Like other reviewers I was also seduced by Experian to get my credit score for $1, and supposedly in print. Automatically signed up for a service I had no intention to sign up for. They would not reverse the $23.32 charge on my credit card. When I asked for a supervisor to help get the credit I just waited forever and no one showed up on the phone. Experian is supposed to save you from fraud. I have to save myself from the fraud that Experian is.

Upon requesting a credit report from Experian, I had to create an account. In step 2 (of a 4-step process), information appeared on the right hand side about a service called Experian CreditWorks. Yet according to Experian's web page when this product is first mentioned, this service is indicated to have a cost of $0.00. There is nothing on this web page indicating additional costs or a trial period that would be followed by a monthly fee. Because of the page showing step 2 and clear indication that the CreditWorks program was free, there was no reason for me to believe that there was a trial period and consequential monthly charges.

I purchased the Experian membership. I called Experian to follow up on some unauthorized installment loan inquiries that were reflecting negatively on my report. Prior to this call I disputed these transactions through the financial institution who submitted the unauthorized inquiry. I submitted the error/removal letter they sent me, to Experian stating the inquiries were in error and needed to be suppressed. After verifying my personal information and explaining my problem to 4 different Experian reps, the last rep disconnected me. I called back and it started to in the same pattern "let me transfer you to dispute specialist".

Experian has been charging my credit card $20/month (Plus $40 initially) without my knowledge since August of 2016. This company advertises a $1 credit report and then proceeds to continue to charge people for a membership that they did not actually sign up for. I was able to retrieve about 25% of what they took from me, but this company is basically a scam.

I, like so many others who seem to have been duped by this company, gave my dollar for my credit report. Unbeknownst to me, my credit card was being charged 23.99 each month. This happened for 6 months. Now, I'll take culpability for not checking my statement but this "reputable " company, does nothing to help the consumer. I called and spoke with a customer service representative and repeatedly asked to speak with a supervisor. After 30 minutes waiting for said supervisor, I was finally able to get through to Javora. Javora stated their company has no fault and I am basically still being charged for May. What a corrupt system! DO NOT USE EXPERIAN.

I recently posted a review about Experian. Since then, they have reached out to me and apologized for any bad experience that I had and offered to refund me for the charges on my credit card. I would like to cancel my first review on here, but since I do not know how I will post this second one in hopes that it will neutralize the bad comments I had before. Their excellent customer service the second time around changes my mind about this company and I very much appreciate the respect that they showed me.

Similar experience to other consumers. Experian does not tell you they are signing you up for a 7 day free trial when they give you a free credit report. They then bill your CC for a $21.95 monthly fee 7 days later. I saw this 3 days after the charge posted. I talked to a Experian rep and then was on hold for 25 minutes to talk to a manager and both refused to refund my money. I just said I didn't want the service and I had no intention of signing up for it.

Experian is a den of thieves! I am a disabled senior and have to make my (measly) disability check go as far as possible. I made the mistake of thinking Experian was a reputable company. I went on their site to get my FREE annual credit report, they asked if I wanted to see the other two credit bureaus' reports, which are also FREE. My credit card came in with a $39.95 fee! That's one week of groceries... No way would I have agreed to pay that for FREE credit reports. They then charged another $21.95 for nothing!!! When I called to complain, all they were willing to do was cancel my subscription so I would not be charged recurring fees in the future. I'd be happy to be part of a class-action lawsuit against this unethical company if the rest of you who've been ripped off are interested. Too bad we can't give a 0 star rating.

I got some lazy moron with a poured on Southern accent who called me ma'am and told me that neither my husband nor I had an account, which is BS. What happened to customer service? How do people get these jobs? She was horrible.

Letter from Experian saying a change to name, address, or SSN was reported to Experian by a creditor. Can't talk to anyone using the two numbers in the letter. Experian says to run the credit report, which I did, however the only place your info is listed is under My Personal Information, none of the report for each creditor contains your name/address/SSN so it's totally useless (re: the letter). The person I spoke to said it might be as insignificant as them (creditor) using CT or COURT. Bottom line Experian can't/won't tell you who/what the change was. In this day/age of accounts being hacked, their letter causes excessive concern for a non-event...4

When I paid $1 to obtain my FICO score with Experian, they automatically sign you up for a 7 day trial period for their credit monitoring service and automatically a monthly service at $21.95 per month after the 7 day trial period. I was unaware of this automatic sign up service. The first correspondence from Experian to me was after the 7 day trial period and after they billed my credit card for $21.95. I called Experian and cancelled the service and asked for a refund. The first person claimed that they could not refund my money. I then talked to the manager, and the manager could not refund my money and said that no one in Experian could refund the money. Apart from being bad business practice, this business practice is clearly deceptive.

I visited Experian just to get one credit report at the time. Little did I know that their site signed me up for their membership without my permission, and billed my card for 21.95 for several months. Extremely unhappy with this shady company. I will not be visiting this site ever again.

If you have a credit age history of less than 6 months Experian generates NO CREDIT SCORE for you in their one time credit report & score purchase. You can see your Transunion & Equifax for free on Credit Karma and funny-- I have actual credit score numbers with them! Also they refuse to let Rent Reporters report your good long standing rental history that shows you pay/paid your rent on time and boosts your credit age. They only allow rental history to be added if your landlord pays one their approved partners to do so and it's not a retroactive look back at your payment history. This company is a total rip-off. I paid 19.95 and expected to see an actual credit score number as I do with the other two bureaus for FREE.

Like other reviewers, I didn't see the small print on the very first page. It is not where you would expect to see such information. It appears more like a 'click-thru' page to see if you want to look into this further. This was clearly set up in this manner based on the available knowledge of a typical computer user's behavior. Very unethical. A company that sets something like this up, and LEAVES it up after many people report feeling mislead, is being intentionally dishonest. Stay away.

Don't use this company! I signed up for Experian credit monitoring services and my credit card started getting charged for all kinds of services I didn't order. Who is the identity thief? Anyway I immediately cancelled my membership and received a cancellation number. The next day after canceling I received another charge on my credit card. I tried calling Experian customer service and after 3 attempts at over an hour each someone answered. They informed me that my membership was not cancelled. I explained that I had a cancellation number but that didn't seem to matter. They told me that they would credit the most recent charge but not the previous charges because "there is no way to do that in the system". What a rip off. I signed up with another company and so far it has been great.

I have experienced the ongoing fraud from Experian, as they are using the terms and conditions of an online transaction, such as the purchase of a credit report, to add and hide a very different transaction, such as a monthly subscription plan at $21.95. Without my clear consent, they collected payments for 3 months out of my bank account, furthermore without receipt of the transaction or email to communicate the cost and terms of the product they claim I purchased by agreeing to the terms of a different transaction. They first refused to refund any of the monthly payments. But when I told them that I contacted a lawyer to see if there is a case for class action, they refunded everything by the same day. Today, we are 1,216 consumers who posted about this ongoing fraud. There is a case for class action.

I needed to check my credit score and Experian had a $1 offer. I signed up for that and I thought I was done with Experian at that point. Then a week later I see a $20.95 on my credit card from Experian. I started searching around and realized that somehow they signed me up for a monthly membership subscription that I did NOT know about and could care less for. They must have had that in super tiny print somewhere when I paid for that $1 credit report. I was really angry by how sneaky they were!!!

I reviewed my score online with Experian Service and found out that it was 100 points off. Also I get cut off in the middle of a call. They take forever to get to you and have no knowledge of the products they offer, I would almost call them a scam. If I could give no stars I would.

Like others here, I am extremely disappointed with Experian's fraudulent credit card charges for those seeking credit reports. I highly encourage those who have similar issues with Experian to register complaints with the CFBP: https://www.consumerfinance.gov/complaint/.

Experian wanted to charge me a fee to put a one-year active-duty security alert on my report. They tried to blame the fee on the state that I live in. However, when I told them that TransUnion and Equifax did not charge me the fee, the customer service rep put me on hold for extended periods of time and then finally decided to transfer me to the Dispute Department even after I told her that I did not have a dispute on my credit report. That I was questioning why EXPERIAN would charge me a fee when the other two companies did not. I continually got the run-around. This company and the other reviews that I see on this website, they are horrible. This company is nothing but crap!

Don't use Experian! I did my FREE credit report for myself and my husband in January of 2017. I thought I paid $1 and $39.95, but then started getting billed monthly fees of $21.95 and $24.99!!! When I called they said when I got my FREE credit report there was something in the small print that said I was enrolling in their scammy monthly account. SCAM!!! Don't use Experian!

Do not use this company to check your credit. The reviews below are true. They will get your credit card number with the $1 charge to check your credit then make unauthorized charges every month. If you call them to ask why they are charging you they refuse to refund you and fraudulently tell you that you signed up for membership. Misrepresentation. Fraud. Should be shut down.

Fraud! Awful with very pushy designed website, they push you to click and get $39.9 report that you don't need. and then starts $21 monthly charges. Be careful!! I'm so mad at this company, they lied and mislead you into getting your credit report for $1 dollar. Next thing you know they have your cc info and $1 dollar transforms into a charge of $39.99. BE CAREFUL ANYONE TRYING TO GET YOUR CREDIT REPORT THRU EXPERIAN. They lie just to get to give them your cc info, stick with Credit Karma!!!

I have joined a lot of online companies and Experian takes the cake. Nowhere was it made clear I was going to get a monthly charge for a membership. I didn't realize I was even being charged until someone used my card number and cancelled my card. I had to pay the $43 I owed them just to sign in and cancel my account. Just like a used car salesman in a cheap plaid suit.

I did not subscribe to Experian or request a free credit score. I began receiving subscription charges on my credit card. I changed my card number and the charges appeared on the new card. My card account now blocks Experian. Possibly either Experian is being hacked or they assumed some kind of negative consent when a third party requested my score.

I'm so mad at this company, they lied and mislead you into getting your credit report for $1 dollar. Next thing you know they have your cc info and $1 dollar transforms into a charge of $39.99. BE CAREFUL ANYONE TRYING TO GET YOUR CREDIT REPORT THRU EXPERIAN. They lie just to get to give them your cc info, stick with Credit Karma!!!

I only asked for one time credit score and for some reason they charged me 49$ for a membership. I called back (waited 2h to get someone) and finally they refund me back the money. Then, a month later I noticed that they charged me 19.95$, called back again and waited another 1h to get someone. She told me that I was an active client (even though I never asked to be a client) and she cannot refund the 19.95. Those people are a real scam. They are forcing people to become members and try to steal as much as they can. I hate hate hate this company. Please if you are reading this, do me a favor and go somewhere else, I don't want you to feel the same.

I went on to check my credit, and it said for $1.00 get your score. Then they charged me for a membership. I called asked for my money back. They refused said I had 7 days to cancel. Cancel I did want it to begin with. It's a gimmick to make money. They know the average person will not remember to go back in seven days to cancel it. We have a lot more important things to worry about. It's a gimmick to make money off of people. That's all it is. It's a shame that they take advantage of people who are trying to do something right to straighten out their credit so they can apply for a home loan and they make money off of them by "oh you get something for a dollar but we're going to charge you for monitoring everything and we're going to continue to charge you every month till you realize it."

Wow. Just like everyone else I can't get this ** company to stop charging my account. If you call they put you on hold for an hour. ** this scam. How the ** are they an allowed to ** operate??? I'm going to start a business like this because apparently this is legal robbery.

I joined Experian to keep track of my credit scores and get my reports, well within a couple of months my credit score went from downhill. After I had joined my husband told me he'd heard from several people that their credit score went down. I quit them. Instead of helping people they hurt them... NEVER AGAIN WILL I DO THIS AND I WILL TELL PEOPLE NOT TO JOIN ANY OF THESE! Went from 800's to very low 700's sucks.

Again they say for $1 then 2 months later I see they have pulled $24, then if you don't take off the auto subscribe they have somehow a legal right to continue charging you for services that you never see. They send you nothing for this service! Then I cancelled a year prior and they said conveniently there is no required and I am lucky to be receiving the $24 back for the past month. I am tired of these scam companies ruining your credit further when we barely scrape by, we really should sue them, this shouldn't happen. There needs to be more accountability, if some poor schmuck went and stole a loaf of bread, he'd be in jail forever whereas these scam companies are protected because they know you can't afford to take them to court!

Like so many of the other reviewers, I agreed to a credit report ostensibly for $1.09, and was unknowingly signed up for a credit monitoring service for $23.84/month. Upon receiving my credit card statement, I immediately phoned the company, and was put on hold for 30+ minutes, only to have a refund refused. I spoke to an unapologetic supervisor who acknowledged being aware of the company's 1200+ terrible online reviews, and essentially told me that the monthly charge was included in the fine print. When I pointed out that well over 1000 people have made the same complaint online and Experian has been obviously, knowingly misleading people, she just repeated that I had clicked on the form and therefore agreed to it. Nonrefundable. Experian is clearly making all of its real profits from a blatant bait and switch, and essentially stealing. Absolutely despicable, deceitful behavior.

Signed up for a simple credit score report for $1. and change and after 7 days was automatically signed up for a membership. They are now taking 23.90 from your account each month. I talked with them about it. They said they would give me one month back. They had charged me 5 months. I feel like I was scammed. They realize people forget about canceling the account and start charging you. Do NOT use this company.

I consented to a 7 day membership with Experian for $1. I logged in to cancel the account about 4 days later. There was no option to do so nor was I able to use the service. Now they bill me 21.95 for a service that I not only didn't consent to but I also can't use the service. And they refuse to refund my money. This has to be some type of crime.

I have tried to dispute the hidden monthly charges of $21.95 from when I paid $1 to access my credit score when I was trying to buy a home. I have had no luck with any sort of refund, and I see that this is VERY common. I am hoping that there will be a class action lawsuit against them. We should all raise some hell, because they are making a KILLING off of ripping us off. Experian: you owe me $109.75 for the 5 months I wasn't aware of you charging me for an account I NEVER signed up for, or used, or received emails from... nothing. You are SHADY ** CROOKS.

I have been on the phone with Experian every month since August 2016, around the 14th of every month trying to get a 19.99 dollar charge reversed and account closed. Every month they refund my money and the very next month I have a new 19.99 charge. This service is becoming a harassment to me and my family. EVERY month I have to call. They tell me the charge will be reversed, which it is and every month they tell me the account is closed. But around the 14th of every month I get a new charge and have to call them to complain. I feel like they do this to a lot of people and most do not watch their money as close so they steal a lot of money from a lot of people. I am on a fixed income and cannot just let them steal my money. I probably will get another 19.99 charge in March 2017 and I will have to call and complain again. They really don't care about customers and the money they steal every month, if you don't complain.

I would not recommend using Experian, as they advertise for the $1 credit report, and then 5 days later charge your account $21.95 for a membership that you don't want. And then you call to dispute and they say there is nothing they can do as it's non-refundable, and quite frankly they are not sincere about it. I would never recommend Experian to anyone and would hope people read these reviews before trying.

I just realized that I had three charges on my credit card from Experian for a "membership" to some credit monitoring service. Apparently, back in October/November when I was checking my credit report and purchased my FICO score online from Experian for $4.97 I didn't realize that somewhere hidden in the fine print, I was also purchasing a monthly service/membership. I was never alerted to the fact that I was actually making a membership purchase, nor that I was purchasing anything other than the FICO score for the $4.97. I called the customer service and they only offered to refund one of the three charges and I demanded that my membership be canceled. I think that the consumer protection agencies in this country should penalize these companies and especially when it is something so delicate as my credit score, they should not be trying to make money off of this.

I signed up to their free credit score early january 2017 online and left my debit card details as a requirement for the monthly fee after the 30 days free membership. Then I began to see their posters advertising that Experian is NOW FREE FOREVER FOR EVERYONE, so I did not worry about having to log in and cancel my membership as I understood it as now being free. However the money £14.99 was still taken from my account. So it is not free, then?

Like many of the other victims who posted on this site, I signed up for a credit report on freecreditreport.com, and ultimately paid $1 to receive my report. Using deceptive practices (hiding their practice of signing you up for a 7 day trial after which you're charged $23.90/mo in obscure language in the terms and conditions), they signed me up for automatic payments without my knowledge. I unfortunately only discovered months later that they had taking $23.90/mo from my account.

For over a decade I've had a membership with Experian. I was charged a reoccurring fee of $ 4.95 a month (receiving alerts, etc). While doing my finances, I noticed they started charging me $24.99 a month, and had been doing so for the past five months. I was never notified of the rate hike. I called customer service to cancel my membership, the customers service rep, named Mario, acknowledged that I had not been notified and tried to get my discounted rate back. The best he could do was $8.00 a month and a one month refund of $24.99. I'm absolutely shocked that a company as important as a credit reporting agency can/would be able to take advantage of a loyal customer such as myself. Shame on you Experian!

Wish I could give 0 stars! I was charged without my permission or knowledge $43 in January 2017. When I called and asked why I am being charged for a free report, they said it was because I logged in to check my credit in August 2016... WHAT!?! This is fraud!! This company is crooked!!

I just saw a charge on my credit card for $24.99 from Experian and asked my fiance to further investigate. I know that we decided to order a free credit report last May before we got engaged. At that time, we paid the extra $1 to find out my score. After calling Experian tonight we found out that when we paid the $1 for the score, we were enrolled in a monthly billing of $24.99 that we were not aware of signing up for. This is a scam. We only paid the $1 to see the score, not to enroll in a monthly membership.

I was denied a loan, despite my credit score being 802-804 including the most recent Experian FICO score. When I inquired with Experian (seeing their name on the reason for Denial), they recommended that I pay $1.00 for a credit report. This was completely unhelpful. I was later charged $21.95 for no reason, and have had no success on getting a refund. I never found out the reason that my loan was declined, was swindled out of a dollar (since credit scores, I have learned, are completely free), and then later charged for no reason. Unethical, to say the least.

I received 3 charges of $21.9540 for membership and then another $39.95 charge for a credit report. I did not intend to sign up for a membership or purchase a credit report. I am not a careless person. The site is set up up intentionally to scam people. It is unbelievable for such a large and well-known company. They should be ashamed.

They confirmed that there was a fraud on my report. A collection that they agreed is not mine, yet they will not remove it. They claim that since I live in the same city as the hospital that I never used I might have been to that hospital. I was NEVER at that hospital so the $501 collection is still on my report. Experian is very dishonest. If I could give them lower score I would.

Experian is misleading consumers!!! My story: I signed up for a 1.00 report and starting to receive monthly fees for "membership" that I wasn't aware of. Nor did I approve. I did see on my credit card statement that I was being charged unknowingly. And disputed through American Express. I did receive a refund but only for a month and I was still continued to be charged. Bottom line: I didn't have a membership - or did I approved this membership. Monthly fees of 24.99 hit my account every month. I called today to speak to a Escalation team, Karabel but he would only give me one month 24.99 refund and was told they would stop the billing the monthly membership. Although he stated it was in the fine print of the $1.00 sign up of only 7 days. And I needed cancel it.

Today I noticed that I have been charged a $21.95 fee for three months for your FREE CREDIT REPORT services. I contacted your company and spoke to two individuals. The last lady I spoke to was a supervisor by the name of Claudia. She was extremely rude and unprofessional. I was told that I had signed up for a seven-day trial only and that it is clearly marked that after the seven-day trial I would be billed monthly for your services. Services for what? Who wants a credit report every month?

DO NOT and I repeat DO NOT make an Experian account. You will be overcharged without any notice and none of it will be refunded to you. They attract customers by advertising free credit reports but then they make you sign a deal with the devil. Among the many requirements that they will require you agree upon, a monthly fee will be camouflaged and hidden in it for "benefits" that are of no use. Basically, they are modern day thieves and run on defying people to steal their money using false advertising.

I requested a credit report in April, 2016 for which the website said I would be charged $1. I was very careful not to check any boxes that would subscribe to their services or subject myself to any repeating charges. Nonetheless, several days after the $1 charge, I was charged $23.57 by Experian. I did not notice this charge, and Experian continued to charge me monthly, raising the charge to $26.83 a few months later. I finally noticed the charge in December, at which time I had paid $229.43 in illegally charged items. I called the company to complain. They refused to do anything other than cancel the so-called "membership" that I had never authorized. I see others here have had similar experiences. This company is committing out-and-out fraud. It should be shut down and the principals should be jailed.

I requested my credit for $1.00 and sent an email requesting cancellation on the 7th day as per the offer. No one could find the cancellation and charged me an additional $21.95 for the following month. I asked to immediately cancel my membership and the agent suggested to use it until the end of the month which I refused. I told him to cancel it immediately. This is a scam by a company that is supposed to be helping individuals with their credit history.

I was reviewing my credit card account as I always do on a regular basis and notice a charge of $49.98 from Experian. I called the toll-free number provided in the description of the charge. I explained that I had not authorized such a charge, and want it to credit back to my credit card. I was then asked if I requested a free credit report for a $1, to which I replied "NO." Then I was told it was a request I made to get a copy of my credit report for $4.99 and I had 30 days to cancel or I would be charged the monthly fee. After saying over and over again "I did not request a copy of my credit report" and getting nowhere I asked to speak to a supervisor. Manny # ** got on the phone and said, "Let me look into this for you." She then explains, "We charged you for two months for a membership you had. We were trying to debit your card for the last two months."

So, for a dollar billed to your credit card--when the deceptive ad says you don't need a credit card!--you get to look at your Experian score. The small print says you get this credit tracker privilege for free for seven days, after which your credit card will be charged $21.95 every month for a bunch of services with limited value to an average consumer. The information on how to cancel your membership is quite well camouflaged, requiring sharp eyes and a bit of determination. And then the fun begins...

I get a poor rating for 3 reasons: 1. I have one credit card max 300 but my balance rolls 100 to 220 a month and paid monthly. Reportedly to high a percent. Never say small credit card setting by my choice. 2. As Experian gives negative scores and sells them I am flooded with bankruptcy companies and credit problem solving. When they call and hear my minimum balance and fact I've never been bankrupt. They say... I don't have a problem. 3. This false tilted reporting stereotypes me which I can not get out from under. As a result I pay a high rate on interest on my car loan... double of anyone else. This does increase the profits of the banks as I am blacklisted for no reason. 18 yrs ago I paid off my mortgage 12 years early. I have no other debt. I am blackmailed into paying high rates for no reason.

I tried to get my credit report and was told that my information did not match their file. I sent a letter and two months have gone by without receiving any response. I've tried calling their published numbers and it's impossible to get to a person.

I have a recent ding on my credit rating from a medical bill from Medical City Dallas that was a totally unreasonable bill ($694) for the service provided (8 exercises) that I refused to pay in total, but agreed to pay half. Medical City did not reply to my written complaint logged and sent the unpaid bill directly to Experian credit agency. I went online to get my free credit report from Experian to verify the reason my credit rating had been lowered and did not read the small print, in that I had to decline in 7 days an annual agreement to continue this service.

I was in the market to purchase a car and interested in my options of financing. After doing some research online, the loan I was interested in REQUIRED that I get my credit score through Experian. Experian offers a 7 day "free" trial (we all know how this goes. Nothing is free, and it requires your credit card information as well as a $1 deposit). To my surprise, I had a $25 charge to my bank account today from Experian for my wonderful "credit tracking" (such a joke. Whom actually pays for this service when there's free sites such as Credit Karma to monitor your own score?).

I tested out Experian's free credit report (well $1 is not exactly free). I was then billed monthly for $24.50 until I just discovered this today on Nov 22. I'm out over $180. In discussing this with their customer service I was given every "no" answer including wanting a human being to file a complaint with. It's such a shady practice to opt people into something they have no idea they are getting. Worst thing is I do business with this company. I guess I will have to switch vendors in the future.

I went to Experian's website to order my free credit report. It prompted me to get my FICO score for an extra $1. I went ahead and did that and did not see their fine print about automatic membership enrollment with a $21.95 fee. As soon as I noticed I was being charged for that, I contacted Experian customer service and they refused to refund me. Super shady business practices to enroll people in this plan on the sly and refuse to refund them even though they haven't used ANY of the services.

Why is it that Experian is infamous for being the lowest credit bureau out of the other two? We need to make this an issue. We have to use every single social media outlet to blow this up. I am writing and visiting our local and DC congressmen to get the ball rolling. It's unfair that I have worked very hard to get my credit really good. But Experian is the lowest by a lot. They do not update my payment history at all. They are out to keep all of us hard working people down. They strike deals with Lenders to go with Experian so they get an incentive to mark us low. In return the lenders are able to "better negotiate" a higher interest rate with is potential clients and what do we say from there? It's legalized corruption.

I was charged 21.95$ though they mentioned free credit score check. Once you sign up you click on the membership terms and conditions as well. I cancelled my account knowing this on 8th day. They didn't refund the cash stating trial period is within 7 days. These people are so cunning. Never do business with these vultures. No emails come with the receipt of charges incurred. Only it reflects in the credit card.

Reviews need to be moderated better. It's obvious, at least to me, that the same two or three people are writing all of the one-star reviews. I've signed up for Experian twice, and I haven't had any problem canceling within the 7 day trial period and not getting billed again.

I called in to cancel my membership and spoke with a representative at Experian. I wrote the confirmation number down with a date the membership was to be discontinued. I did not follow up to ensure the membership was canceled, and that was my fault. However, I called in 4 months later after realizing they were still charging my credit card, and the rep said there was no record of the cancellation and would not accept my confirmation number. So I was overcharged $100. And the most ridiculous part is, she ask that I write the new confirmation number down! Now I have to monitor my credit card to be sure they do not continue to charge me. I will not be paying for a membership with Experian ever again. I encourage every to just use the free services out there. Equifax and Transunion scores are provided for free through Credit Karma and Credit Sesame. Experian is the only one who does not provide a free score.

I just realized that my subscription to Experian is subsidizing a company that, in effect, is the ONLY reason my credit rating has declined in the past year. Their "robot" is incapable of considering any factors outside the boundaries of their super rigid formula that tosses people like me with a very longstanding excellent credit history with folks who are reckless with credit. Here are the problems that seem to have had with me: INQUIRIES. I just bought a house and, as a wise consumer, I shopped for a mortgage. I considered six lenders. Every time one of them checked my credit, Experian lowered my credit rating by six points. So, I list 24 total points just by applying for mortgages. Their very broad description of "too many inquiries" actually discourages the very sound practice of seeking the best possible mortgage package.

I only used my card on their site to get my FICA SCORE FOR 1 DOLLAR. TWO DAY LATER I GET AN ALERT OF FRAUD FROM MY BANK. Someone had got my card number and attempted to purchase a gym membership in P.A. I don't know anyone, purchased anything, visited, lived in that state or area. I've almost only lived in California once I moved to Oregon. Now 2 different states have caused me to close my checking account cut up my card. So not only do they not protect your information, they report incorrect items on things like I cancelled a service and the company charged me 4 or more months. When it wasn't suppose to be under 200. It's almost 500. They share your information with companies that pull your credit. Do hard inquiries. I've got debt on my credit I don't know why they are there.

I used a company that charges $1 for a 7 day trial and then will charge you 29.95 unless you cancel. I literally canceled the same day. I paid the $1 so I wouldn't forget and get charged. The supposedly canceled but NOT SO MUCH because I was charged 29.95. I called to have it taken care and was reassured I'd have my refund in 5-7 business days. Time went by without a refund. Called again and said they would expedite the refund. Waited a few days and called again after finding out STILL NO REFUND. Today 10/10 after this has gone on for 4 weeks I called again and spoke with a rep who stated his system showed they refunded. They actually told me to call my bank. Really?!? The number is 1-866-232-7216. I am desperate to find out the company and want my $. Anyone that can help I'd truly appreciate it!

I applied for a loan in June 2016. As I have not checked my credit score in a while, I was curious to see what it would be. Without a question of trust, I used the Experian site. We are not supposed to be concerned that the 3 Credit Bureau have all of our personal information. They are supposed to be vaults for our complete financial data.

Paid $1.00 for my report and my wife. Then 2 days noticed a charge and tried to cancel, they charged $29.95 for each account. They said read the fine print. Then saw a late payment listed under TransUnion, they advise that Experian made a technical error. Experian refuses to remove.

Very disappointed with Experian. I received 3 charges of $21.9540 for an updated credit report which I NEVER intended to sign up for. They offered "Free Credit Reports" for a $1 which is a "gotcha" to do a continuous monthly charge to your bank account for $21.95 (without prior authorization), because "the consumer didn't read the fine print!" I called after realizing I had been debited and they said that they are not able to refund the payment because "you did not cancel the membership soon enough." They reversed the "membership", yet said they couldn't reimburse this charge because "it was VALID!"

Saturday, I signed up for Experian's $1 credit-report-and-subscription (cancellable within 7 days), on behalf of my wife. I downloaded the information, which was useful to us, and wanted to close the subscription. It was not at all obvious how to do that from their website, though they had a 'Contact Us' link that I could not use then. Afterwards, I read the reviews on this site, and was pretty worried (though I didn't have a lot of sympathy with the reviewers who claimed ignorance about the $1 actually starting a subscription), but I decided to continue diligently.

Ordered by Annual Reports - Equifax and Transunion came up and downloaded PDF - EXPERIAN never loaded - and NO WAY TO GET A HUMAN to get the report and now when I re-enter Annual Credit Report it says I already got my "FREE" so wants me to PAY for a copy. Never got a report number or anything.

I wanted a $1.00 report on august 22, 2016. After that I noticed that they charged me two months for $21.95 cents, and when asked for a refund, the girl Casey, ID # ** said they have an agreement we sign that if the seven days notification is not followed to cancel the charges, they cannot refund the amount. I told her that "first of all, we trust you for our credit history, we give our sensitive information to your company, and you are stealing our money". When we did not authorize to take from our account, why ask for $1.00 dollar and then charge us continuously and upon request you do not want to return our money? Even the bank gives back within 90 days, and as of yesterday you have charged me and she gave me only one month back and refused the other month. I mentioned I am going to write to Consumer affairs. Help Me Howard, and all the help I can get.

First just wanna say after reading these reviews I just experienced the same thing. I should of read these reviews first. It is after business hours to contact this company but how do you take 21.95 off my card and it's after business hours. I get an alert on my phone at 9:45 pm and office is close at 6:00 pm that a transaction was made from Experian. So I go on to the site and can't even cancel the membership. It won't let you and won't even let you edit your information even where it says edit. I did the $1.00 thing in the beginning of the month and never authorized for no 21.95 to be taken off my card. I am literally pissed off right now and I will be calling this company first thing in the morning. As I read in these reviews I'm sure I'm not the last one that's going to have this issue. This is fraud in false advertising and fraud to cardholders as well. What a scam for sure.

I am on the Board of Directors of a company that closed in Dec. 2015. My responsibility was helping with the final closing financials and shareholder distributions. The business used Experian's services concerning individual's credit ratings. In May 2016 I noticed Experian debited our bank account in the amount of $312. When I called Experian on the 2nd of June I was told that they would complete a refund for that amount and the funds should be back into the account within 2-5 business days. Today's date is Sept. 28 and the funds have yet to make it into our account. I called my first contact (Adrian **) around June 14 and was given a number for accounts receivable. The number went to voicemail and was told that they will return the call within 24 hrs. When they didn't call back I tried about 15 times on different days after that leaving the same message but my call was never returned.

We're extremely upset with Experian. We paid almost $40 for an updated credit report & THE SAME DAY, they offered "Free Credit Reports" for a $1 which is a "gotcha" to do a continues monthly charge to your bank account for $21.95 (without prior authorization,) because "the consumer didn't read the fine print!" We called after realizing we had been debited and they told us that they are not able to refund the payment because "we did not cancel the membership soon enough." WHAT MEMBERSHIP??? They reversed the "membership," yet said they couldn't reimburse this charge because "it was "VALID!"

I have been with Experian since 2008 with their credit Monitoring service. I had two separate accounts. One for myself and one for my wife. Recently, I noticed several Experian charges on my credit card that I was not familiar with. It seems that Experian raised their monthly fee from $4.99 to $24.99 without any notification. A very deceptive practice. Watch your accounts closely for fee increase. I have cancelled all business with Experian.

I got caught up in the $1 scam too. First they denied that they were charging me, but then they "checked with another department" and discovered that they are. I spoke to supervisor Lyka (# **) who assured me I would get a refund in 3-5 business days. I called twice after that and was told there is a technical malfunction that is delaying the refund. Almost a month later, to avoid getting charged again, I called my bank, placed a stop payment on all Experian charges, and made a claim for the $21.95, which the bank refunded. It is scary to think that this kind of scammy corporation has access to all of our financial information.

Experian is now top of my list of BAD CONSUMER companies. I am a victim of identity theft and was doing what I have been advised to do: freeze my credit and then order a report every 6 months. I have done this twice now with the other companies with no problem but in June I ordered my report from Experian, apparently paying $1 to get it, and inadvertently was "sold" a $21.95/mo subscription to something I never used, asked for, or authorized. I am pretty good about not getting burned in this way, but Experian apparently is either too tricky or as a consumer, I was too trusting. Of all the companies to resort to this online trickery! These credit score companies act almost like quasi-government agencies. They should not be allowed to prey upon already victimized consumers. What a shameful practice. Experian should be embarrassed.