Experian Reviews

"Beware" of these IDIOTS - signed up for a $1.00 credit report only to find that they are charging me $21.95 per month to track my credit. What A Joke!! They are the watchdog for Account Fraud and yet they are a FRAUD! EXPERIAN... PLEASE Stop This Practice... Consumers Unite!

I received an offer in email for a 1.00 free credit report. I created an account, only agreed to the "free report" and for 1.00, I provided my credit card. 7 days later, I am charged 21.95 for a monthly membership. Who needs a 250.00 credit report membership? It's a scam. I never agreed to this and check the box that said, "I only want the Free Report". Box checked. This is fraud, this in one of 3 credit bureaus we must do business with. How can our Treasury, Federal Government allow such practices in this day and age? I want my money back please. Please help me and thousands of others who are falling victim as we speak.

I have an account with Credit Karma and have been monitoring my credit with the 2 others that way. I needed to know what mine was with Experian so I looked them up online and I thought it was a secure site. I paid 1.00 and took a look. I went to cancel, which I realized I had to call to do. I tried the automated service but it didn't work so I get an agent. The agent tried selling me other packages and bargained the charges. I was very clear that I wanted to cancel. He said okay and I'd get an email confirmation and I would still have access till I believe the end of the month. Here I am a couple hours later checking my emails and notice there isn't one confirming my cancellation! What?! I go to log in, remembering I still have access and it appears to me as if my card will be getting charged on the 19th, today's the 11th!

Was charged 104.66 today for a credit report? I called and they said this was an authorized charge clearly described in "fine print". If I did practices like that with my clients, I wouldn't have any. Person offered 0 attempt to resolve. Just wanted to rip me off!!!

I would NOT recommend Experian Credit Tracker because of its insidious and deceitful tactics to fraud people into a membership subscription. Viewing your credit report is advertised as costing just "$1" and therefore requires credit card information of the applicant. However, the applicant actually gets automatically enrolled in the 7-day trial of the Experian membership, which after 7 days automatically bills the applicant's credit card with $24.95. This payment is also non-refundable due to their "terms and conditions". Besides that, there is no e-mail confirmation of any sort notifying the applicant of their trial or new enrollment, keeping the applicant completely unaware of the enrollment.

I recently ordered a cell phone and got information back giving a credit score significantly lower than I expected given my excellent payment history and few debts. I was entitled to a free credit report and since it was Experian that gave the low rate I went for the online application. Because I've tried to get the "free credit report" in the past, and encountered hoop after hoop until I gave up I didn't expect this would go well. The first time apparently I answered a historical record about myself incorrectly. They said my identity could not be verified. I know where I lived and when I lived there, so the error is in their records. They asked for photo ID and some other verification. I sent that. They then asked for an increasing and ongoing list of documents in a process that took months. In the end they had copies of birth certificates, drivers licenses, verification of current address, social security card.

I purchased an Experian Credit Report on June 21, 2014 for $9.95 and on June 21, 2014, I logged in for the one and only time to Experian to download my Credit Report. I have never logged in since. I have since discovered that they enrolled me into a membership continuity program that I did not want, know about, or use. Yet, has been billing me $9.95 every month since for a total of 16 months. It was not properly disclosed to me at the time of purchase of the credit report nor did I receive any on-going communication, email, receipts, for this monthly continuity program that I did not sign up for, authorize, or use.

I paid $1 also to see my score. Didn't know I was in a free trial. Canceled my credit card for other reasons so they were unable to charge the $25.99 for two months now. They dropped my credit score more than 50 points. This company is a joke!

Experian.com are Spam Artists. Once they got your account # the cancellation of free trial is history. They only provide you an email to contact them, you can't cancel your membership online which means they profit from the inconvenience of email contact. The trial period was expired before they respond to my email. They cancel my account after they charge me $21.95! Please be aware of their greedy practices.

I have checked my credit report from www.freecreditreport.com which says that it's a part of EXPERIAN. At the end of providing with my information, I was asked to pay $1 for getting the FICO score. Here is the website: https://www.freecreditreport.com. Now, Experian also offers credit report check in EXPERIAN website which says this $1 is for a trial membership. Here is what they say but what freecreditreport.com does not say: http://www.experian.com/consumer-products/credit-report.html. Now after 7 days they have started charging me with $21.95 for my membership which I did not authorise. This is simply unacceptable and I feel cheated. Is freecreditreport.com a proxy website of Experian to misinform people and cheat them? Can anybody tell me what can I do here?

Your company has put me through a horrible roller coaster. I have been charged 90.00, for services I never wanted or have used. I paid $1.00 to see my credit score at that time only and you continued to take my money with no notice, nothing!!! I would have never and I mean never, have even paid that dollar that day for thirty seconds has cost me $90.00. I have no credit to even track nor a fico score. I didn't need this, your company has not helped me at all... I have called and even talked to supervisors and I believe you are taking innocent people's money with no mention of any membership.

Stole over $300 from me. No emails. No receipts. No phone calls. Just recurring charges I didn't notice on my statement. THIS COMPANY IS WHY CAPITALISM FAILS.

I would NOT recommend Experian Credit Tracker because of its insidious and deceitful tactics to fraud people into a membership subscription. Viewing your credit report is advertised as costing just "$1" and therefore requires credit card information of the applicant, however, the applicant actually gets automatically enrolled in the 7 day trial of the Experian membership, which after 7 days automatically bills the applicant's credit card with $24.95. This payment is also non-refundable due to their "terms and conditions". Besides that, there is no e-mail confirmation of any sort notifying the applicant of their trial or new enrollment, keeping the applicant completely unaware of the enrollment.

Because I'm interested in refinancing my home, I went online to look up my credit score on freecreditreport.com and was directed to Experian who advertised a totally free report, no credit card required. After completing all the required information, it then stated that if I wanted to see my FICO score, it would cost $1 and, of course, required a credit card. My score showed up as 704. That was on October 4, 2015. On October 15th I looked at my bank account online and saw a charge of $21.95 for a Experian membership, recurring monthly charge. I immediately called them and said I had not approved using my cc for this charge and did not sign up for a monthly membership, nor was it even mentioned. They said I had signed up for a 7 day free trial and it was 11 days, so it was a valid charge.

I went on Experian.com for what I thought was a "FreeCreditReport" on 06-22-2015. 5 months later after reviewing my credit card and $109.75 in charges I realized they have been charging me without my knowledge or consent. Apparently somewhere on their website, that you cannot visibly see you are agreeing to this payment. I don't even know what I paid for. When I called to complain, I got 1 month refund and told I have to call my bank and dispute the other charges. I asked the supervisor Cynthia several times, if this happens often and she avoided my question and hung up on me. They should be the ones reported for FRAUD!

I called Experian Credit Tracker to cancel my trial membership. The number provided is 877 284 7942. The call center answering is situated in the Philippines. The call operator Ruth who took my call deceived me and did not openly advise that they were in the Philippines. She requested for my Social Security number or membership ID #. I gave my social because I didn't have my membership number but as soon as I asked if they were in the Philippines I sensed hesitation in her voice to admit that. I immediately regretted revealing my private information since they were located overseas given current illegal immigration and rampant identity fraud issues. I spoke with their supervisor Mandy and they said that I reached the highest point of escalation and no one was able to guarantee safety of my private and personal information including my social security number.

I paid for a credit report thinking it was a one time charge, then I noticed several months later that they have been charging my credit card $21.95 per month. It took some time to find a customer service number that a live person would answer. I requested a refund, they replied that I agreed to the charge online and that I had 7 days to cancel which I did not. I told the customer service rep that this was not true, I was unaware of this charge/service. She replied that there was nothing she could do. I will now go to my bank and dispute the charge. Judging for the same complaint as mine that I have seen on this site, I believe Experian is fraudulent. I will NEVER do business again with this company. Dishonest to the core!

I signed up for a FREE credit report and Experian charged $39.95 to my credit card. When I called to dispute the charge the Experian representative promised a refund within 3-5 business days. After 7 days and no refund I called Experian again, and was told the representative FORGOT to issue refund. It's 10 days and I am still waiting for my refund. Really Experian? This is how you place VALUE in a potential customer??? NEVER would I EVER consider doing business with you ever again! Stay FAR AWAY from this company, who will sneak a charge on your credit card, promise to give you a refund, and then make you dispute it through your financial institution. SHAME ON YOU EXPERIAN!

Experian has been reporting SO MUCH false information on my credit report. I've written letters, made calls, and they just continue to mishandle my credit information in a MAJOR way... It's very upsetting.

After two disputes still on my report and no satisfaction. Was informed by GMAC more than a year after my truck was paid that they had misposted someone else's payment to my account. Contacted them and asked for documentation and they send me a copy of my payments (already have that!). Then they send a letter saying they will report this if I don't pay. Paid $700.00 to protect my credit and they send a write off notice to Experian. Found out there is no such thing as GMAC finance anymore.

I'm having an issue with a wrong address. Experian will not help me. In contrast, both Equifax and TransUnion looked at my credit file, attempted to resolve the issue, and told me I'd be contacted when complete. Equifax gave me a confirmation number, and TransUnion is mailing me a corrected copy of my report without it counting as my free annual report. Experian's website has multiple barriers to actually talking to a person. They collect data on everyone and sell it, but there is no phone number on the website to assist the public.

Experian (CreditExpert) allowed a third party to get free access to ALL my details and within 10 minutes they emptied my bank accounts using the freely available Experian information held on me. Experian's explanation was "we are getting a lot of fraudulent applications just now." How many others have lost their savings due to Experian's incompetence in recklessly storing and releasing your details?

I signed up for their service after seeing their ad from TV. I was not made aware of the fact that the service I received was only a 7-day trial, and it automatically started charging me monthly fees of $21.95. Very disappointed at the misleading marketing scheme of Experian. I will not be using any of Experian's products again, and I would encourage everyone to stay away from this company because of how they do their business.

I saw an ad for $1 membership. $82 later I realized they had tiny print cancellation. They would not remove any of them even though I had never accessed the site after the first time. I just reviewed my welcome email. Nowhere on there does it mention a trial membership turning into a paid membership. Why are these trial membership scams legal?

Applied for a mortgage. Got rejected. Signed up for a credit check, they got my entire details wrong and mixed up with other people of the same name. I phoned to change all this, it took them 3months to finally resolve this. I eventually got my mortgage. A year later I tried to purchase an engagement ring on finance, got rejected again by surprise surprise, Experian!! Got my details wrong again. Now I'm a 68-year-old when I'm actually 33! Maybe the 68-year-old is able to get good credit due to having my details!! Why companies use these cowboys? Beats me. They couldn't walk and think at the same time!

As a landlord I created and signed up for an account where my prospective tenant could pay for a credit check and allow me to view it. I signed up for the account, created my password and pin, the invitation was sent to my applicant. She paid for the report and found my information and account to receive the info, she clicked to share it with me twice. The report never came. After many calls to all Experian numbers, being shuttled to call other departments, finally the news that "that team" does not have a phone number. Then after many emails to them asking for the reason I am locked out - their response was because I have more than one email address and the address I used (our email account for this investment property), they say, is not my email address. But but but, I receive our mail there, and it is an active honest account.

Experian is offering an upload online, which never works. I spent about 5 days trying the webpage in different computers and all I get is that "we cannot upload your documents, please send them in the mail." This people have ruin my credit, they have me with 10 different names and a different SS. How in the hell that's possible? Plus most of my claim get dismiss and the explanation is we verify that account with the creditor. Is this is a joke, you are ASKING THE WOLF TO TAKE CARE OF YOUR SHEEP. This system needs to change. If they don't fix this within the next 4 weeks I would take legal action.

I ordered an Experian credit report in August for $1. I got the report but, unknown to me I was signed up for a free trial of the Experian credit tracker for 7 days that I had to cancel in order to not be charged. I just checked my credit card and they have been charging me $21.95 for the past 2 months for my membership (I didn't notice the first one). I called to cancel and the person kept asking me for my credit card number. I refused to give it to him as I now think this is a scam. He asked for the membership number, but I never joined so I didn't have one. I asked him to reverse the charges but he said that they were valid. I am now disputing these with my credit card company.

I requested a "free" credit score with Experian. What I actually ended up with was two membership accounts. Almost $100 later, I had to cancel my membership twice and was only refunded $21. I asked the woman who helped me with cancellation if this happens often--people requesting a free credit report and not realizing that they committed to a paid membership. She said yes--people will click on the "I agree" to the terms without reading them. There are several other trustworthy credit report companies that will not sneak in a membership. During a sensitive transaction like requesting a credit report, trust is necessary. Experian is not trustworthy.

I had an account with Experian everything was ok until my credit card on the file expired but they keep billing my account for another 3 month until I called them to cancel... How are they still billing an expired card that I can not use??? Who give them permission?? The account on file was empty I wanted to close it and now is overrated 179$... They steal my money and now is not their problem but mine... I have to pay the money to the bank 179$... This is wrong on so many levels.

Automatically enrolls customers in a credit tracking service costing $23 per month. Gives little notice of this service before or after enrollment, and refuses to refund more than a month's payment. No better than a band of common thieves.

The same amount they charge you for (the $39.99 combined credit report AND/OR the $19.99 monitoring) are scams and you can get the same information for free through so many other avenues. Also, once you sign up there are all sorts of hidden fees and MASSIVE reoccurring fees and once they have your debit card or bank account information it is nearly IMPOSSIBLE to get your money back or stop the scam payments. DON'T DO IT! Go through credit karma or annual credit report.com.

I wish there was a 0 star option. One of the worst company ever exist in the whole world. One of the slowest on its kind. It will take you forever to get a service...

The system had no problem taking $1 from my credit card. Then I get an error page with emailsupport@experiandirect.com and 1-877-284-7942. I called and got a woman talking in circles like I was on the wrong website. I cancelled the card as I don't want any further hidden charges. I thought Experian was one of the real companies. The site had a lock and security features. I can't really tell you which site is the "Real Experian" because in the sign up process you're redirected??? I can't even find a place to log in with all the personal information I just gave. I feel totally scammed. At least it was only $1 so far.

My experiences echo those that have written negative reviews of Experian. Experian is violating FDCPA laws by not allowing a free credit report under the same circumstances that the other bureaus must and do provide. For those who can show they had ordeals with Experian – especially within the context of entitlement to a free credit report under FDCPA – I'm in on starting a class action lawsuit.

There is nothing free about getting your report. They charged my account $42.00 + and followed it with $23.00 + because I didn't cancel my account within 7 days. Tried to get a refund and they told me it was a legitimate charge and the operator was an **. Do not do business with them, they don't give you anything free except for a free headache. Their way of making money is by misleading people. Beware!

Experian is clearly desperate, and failing to compete. Their app contains very little information, and costs over $20/month. Customer service people are rude and unhelpful, and they don't include any way to cancel membership online. Not only is it expensive, but it is laughable compared to Credit Karma. Customer service told me I could send an email to receive a refund, and when I received a reply stating that they would not give me a refund, the customer service office had closed. They lied to me too, knowing that they would close before I could call back.

Advertised as $1 to get your credit report. Later being notified that I had been charged 39.95. Also being charged 21.95/month. Had to call to get 39.95 refunded which was told it would take 5 days to get $ they took in under 5 minutes back. Another call was required to actually cancel the recurring charge of 21.95. Stay away or be sure to read the 10 paragraphs before paying the ghost $1.

Experian advertised FREE credit report and then automatically enrolled me in a monthly membership. They do not send you a separate monthly bill either via email or postal mail, so I did not even realize this was happening until after about 5 months. When I called and reported this, they only refunded the last month's charge, even though they checked my login records and realized that I had not been using their service except for the first month. Very unethical.

Last time I needed my free credit report they made it impossible so I signed up for their service. I did not have this problem with the other two bureaus. I imagine they do this to a lot of people to avoid there legal obligation and generate more revenue for themselves. I needed to dispute and ran into same problem. There is not a method to address my concerns with company. I imagine I will write them a letter they will never read and or receive.

I looked online and from all information I gathered we are allowed to view our credit report once per year for no charge. I checked my bank statement and much to my chagrin there was a $34.95 charge for "credit tracking." There is no information that I was to be charged, no confirmation that they could just reach into my pocket, and no order number. I only informed of a $1 fee to confirm my identity. Experian pretends to be concerned about our credit safety and fraud when they are in fact committing a gigantic fraud themselves. I am very very upset to learn that companies such as this can simply reach into our pocket without any government oversight. What will they do next? This company is asking for a lawsuit.

I was a customer and then cancelled my subscription. I was offered a one time check for $1.00 since I was a previous customer and then all of sudden charged 23.00 over labor day weekend and then told they couldn't refund it because it's already been billed even though it wasn't a trial. The first person I spoke with barely spoke English and her "supervisor" was not much better. I don't even think this is a valid Experian site.

Same as everyone, I was lured to pay $1 for my credit score, and was charged for $21.95 monthly fee. They hide words about the 7-day trial very deep in the term and condition. I called and asked for refund. I got denied.

I was being charged 21.95 a month for something I never signed up for. I've never been on their website till today. Somehow they must be link in with another site. I've not tried to get a credit report from any company. They would only credit me one month.

When I signed up online for a free credit report it wasn't clear that you are also automatically signing up for a membership of $14.95 a month. I didn't realize this for about a year. I called to have it canceled once I realized and then the operator said I had a few more days left to use the account because I had already paid, so I went online to check my report and was charged another $39.95! When I did my daily check of my bank statement! I called Experian and they said when you click to check all 3 accounts you are automatically getting the charge. I did not click on anything that authorized another charge on my account. I think they are practicing deceptive online tactics fooling people and taking their money. Shame on them for being a credit reporting company, they should be protecting people from thieves like themselves.

My score was not accurate and it did not contain my credit history for the last 2 years. Now I did not get my home loan. There should be a law against this. This is not right or fair. Why isn't the government monitoring the credit agencies!

I went to my credit union to get a small loan and was turned down. The loan officer told me my credit score and they sent me a turndown letter with a completely different score. The next day I went to a different lender and secured my loan and they gave me another completely different Experian score. I have Credit Tracker on one of my credit cards and they give an Experian score. That score was different from all of the others. Four different credit scores from the same credit reporting company. These credit scores have to be a scam.

I am surprised by the irony of my situation. A company which help detect and revert fraudulent charges for its customers, actually fraudulently extorted money from me. I signed up with Experian for $1 FICO score. After 7 days I was charged $21.95. I spoke with their customer service helpline who said it was an auto-charge for membership fee after the 7 days free trial. I did not receive any email suggesting I was on a Trial Membership. I did not receive any email when my so called 'trial membership' was getting over. I did not see the membership status on my Experian Login (nowhere does it say that I will be charged in 7 days for full membership).

I got denied credit through Time Warner cable, and found out they use this company. When I called to ask why, TWC gave me a phone number that doesn't work. Went online to look up the company and get a number - one number went to an automated line the other, didn't work??? And were not talking a small number over 500 points off the mark??? Given I was look at my score from another company I'm mad that I can't get a straight answer and unjustly being charged a deposit fee due for a score I can't dispute or fight cause I can't find a human to talk to? Going to the BBB AND FCC. This is crap.

I went to Experian site to check credit score. I read through multiple times and did not see any information about being charged. It did say that if you signed up for all 3 credit agencies there was a charge. When I looked at my statement, I had been charged multiple times at 21.95. Again, I would understand this if I had seen anywhere that there was a charge, but there was nothing showing anything about being charged. When I look at the site now, it does have info on the top.

Same as everyone, I was lured to pay $1 for my credit score, and was charged for $21.95 monthly fee. They hide words about the 7-day trial very deep in the term and condition. A phone call to them turn out nothing. The poor kid who were hired to answer customer rant must have to repeat "this is a valid charge" thousands of times a day.

I have a membership, so I missed the fact that I was being charged 3 times every month for many months. So instead of paying one membership fee, I was paying 3. When I confronted the company, they refused to credit me the erroneous charges.

I requested free credit report and was hit with cost of $1.00 so I entered my credit card information and only received credit scores instead of credit report. Information would not print. 2 days later, log on and page said it didn't have record of my username or password, so I couldn't cancel. 8/26/2016, my banking account has been charged $29.95. I will be canceling that card, they will not receive another penny from me. These credit bureaus are criminal.

Experian put the wrong information on my credit file and they are trying to pass the buck telling me it's the fault of Barclays and they say they can't check all the information that is sent to them creditors. I feel that our credit info is too important not to be checked so I intend to Challenge this via the courts so that Experian have to make sure that all info on our credit files is correct for me. The last five years have been a nightmare. I have been refused mortgages bank account upgrades mobile phone contact car finance etc etc and they refusing to refund my subscription fees. Please join my pressure group on Twitter Experian wrong.

Got my "free" report for $1 but my credit card shows up with another $21.95. Called and was told going forward they will cancel but will not refund. Over 900 similar complaints on ConsumerAffairs tells me this is a serious problem!

Twice!! I got sucked into enrolling for a FREE credit report (my bad). Paid the 1.00 and then requested cancellation of my account. Received confirmation of the cancellation as of APRIL 5, 2015 after communicating with them on Mar 4. This was done AFTER recognizing I had enrolled in an ongoing monthly program. Considering the cancellation was after the 7 day FREE period I accepted the one month charge.

We are in the process of buying a car. We decided to see where we stand with our credit scores. A lot of banks and car dealers use Experian scores since Experian tends to report the lowest scores out of all 3 bureaus. Both me and my wife opened accounts on experian.com to check our credit scores. Experian.com is advertising a $1 7-day trial. On their main page they do show the charge for the 3 credit reports, but after you join and sign in they don't warn you that you will get charged. Other similar websites offer the 3 credit scores as part of the membership since those are not even your true scores.

I also got sucked into ordering a credit report for $1.00. Without that I'd be billed for $21.95 monthly unless the transaction was cancelled within a week. They cancelled the membership but will not refund the $21.95. Not only that, they will cancel your membership but not your ACCOUNT - so your payment info stays in there forever. They said that this is outlined in their Terms & Conditions and that legally, they have to retain this data (payment information), which is not true.

I tried to file a fraud alert w/ Experian by phone. I reached this fast-talking salesman who offered help me for $285! When I said, "No way," he said, "We have nothing more to talk about," and hung up on me. Mike ** 800-535-1255 ext. **.

I've had this service now for a few years and once you sign up you believe what they advertise is true. Now I'm not so sure as recently went on to change the credit card for the monthly payment and was unable to do so which was annoying. While on I noticed I had several credit alerts with a few new to several months old which I had never received any notifications. All my contact information, email, phone and texting info was correct. I decided to call and hopefully straighten it out and after 30 minutes on the phone I hung up and sent an email to support.

I recently took advantage of the free or $1 yearly credit check from the credit check companies, including Experian, but my card was ultimately charged over $20.00 by the aforementioned. They claimed my credit check had resulted into an automatic membership, and charge because I failed to cancel it. This was not transparent at all, compared to the other credit card companies.

I cancelled my membership in Nov 2014. The next month Experian billed my credit card twice. When I contacted them they told me there were 2 new accounts opened with my credit card but not under my name. They refuse to refund my card. So I guess some credit-conscious thief stole my credit card number immediately after I happened to cancel my account to open his own account. Doubtful. Experian stole my credit card number put a new name on it and continued billing me...

I ordered a credit report for $1.00 and did not notice the fine print saying that I'd be billed for $21.95 monthly unless the transaction was cancelled within a week. I talked to the supervisor when I noticed the charge on my credit card and she refused to refund the charge. She acknowledged that many people had contacted her regarding the same complaint. I went online and notice that thousands of customers have had the same problem. I asked the Experian supervisor to consider suggesting the company's rogue managers that they send a confirmation email upon receipt of the $1.00 making the revolving transaction clear for those who do not read the fine print. She declined.

Recently, I found out that a credit card company (Subprime) was not allowed to withdraw money from my social security disability check. There was a judgement which I paid back in 2009. This judgement will stay on my report until 2016. I contacted all three credit bureaus explaining my lack of information and the legality of the credit card company which is now defunct, taking money out my check. Equifax deleted the information, as well as TransUnion. Experian said they will not review the dispute and for me to verified it was paid. Wait a minute, it's been on their site for 6 years and though the other credit bureaus knew it was paid and deleted it but this company refuses to even review it? Something is wrong because they stated that I asked for them to review it previously (I did not) so it makes me think that their investigations into credit matters are flawed!

I joined Experian Direct several yrs ago opting to view my monthly report for $9.95/mo. During the signup process the site was taking exceptionally long to process information I was entering and in navigating from page to page making me think my computer had frozen. I clicked around on the page a bit & somehow wound up being redirected to a page where I was signed up for Skype international. I thought I was still signing up for Experian. I wound up having to dispute charges for that with my credit card company but chalked it up to my own impetuous nature & not having waited long enough for pages to load.

I recently wanted to check my credit score and found Experian at the top of my Google search. I clicked the check my credit score for $1. Apparently when I entered my billing information, there was a small blurb that was over-passed in their terms and conditions section saying if you don't cancel, you will be charged a membership of $21. I never saw that part when I was going through the motions. Recently I was charged $21 for a membership that I didn't agree upon. They sneak it in like a bait-and-switch and their customer service department never answers the phone. STAY AWAY and use something that is actually free. AWFUL PRACTICE!

For 6 years I have had extremely inaccurate information on my Experian credit report. It only reports one tenth of my actual credit on their report and only negative. Yesterday I received a letter from Time Warner cable stating my credit score on Experian was 135! My true credit score is several hundred points higher per TransUnion and Equifax. I have called and written to Experian to correct. I was met with negative comments and comments such as "well, if you'd pay your bills on time you'd have a better score." No attempt on Experian's part to fix their lack of information. This should be illegal.

Yup. I FELL FOR IT, THE EXPERIAN SCAM, I ordered that dollar free report and within 2 days they hit up my account for over 20 bucks. Therefore I am going to start a boycott against Experian and I am going to need help. I will make flyers, bumper stickers, butt stickers if allowed and I am open to all ideas. I want to keep it legal but I want these credit companies to understand that we are tired of their crap. This report use to be free 15 years ago so was the protection. Why? Because they did not use computers to rely on, so jump on board. Feel free to send me your email to **. I need help. I cannot do this alone. It is time we started to take America's infrastructure back. It was ours and will be again. Stand up for yourselves...

I signed up for Experian's 3-in-1 credit score and report from all 3 major companies online, but when I logged in to print these reports, the site continued to error out with a web service API callback error as follows: CloudFront attempted to establish a connection with the origin but either the attempt failed or the origin closed the connection.

I recently paid $1 for a copy of my credit report at Experian.com only to discover a CC charge of $23 a few weeks later. When I looked into it I discovered a small print scam which seems to be Experian's business MO. There are nearly 1000 complaints on this site alone. This company is conducting a shameful scam and should be punished. Be warned: stay clear of Experian. They are common crooks.

For the last several months, I have been unable to see my credit report and fico score on Experian's website. At first, I thought their website was being updated and that this was just a glitch. I gave them the benefit of the doubt. However, each time I have checked back over the last several weeks, it has been the same. There is absolutely nothing to click on to see my credit report and fico score. I tried several different computers, using several different platforms and operating systems, and using several different browsers. Still nothing. Experian's site was useless to me and I saw no reason why I should pay them $20 a month for receiving absolutely nothing. I have been a member for years with Experian.

Requested a FREE credit report. Charged the $1.00 required to my credit card, and was charged $21.95. I believe that the company lures the consumer with the advertisement of a free credit report with the sole intention of signing the unsuspecting person with continued service. A company with the public reputation of Experian should be beyond these shenanigans. When I contacted them, they refused to refund the money. It is beyond the scope of propriety that Experian should continue with this practice. Apparently, based on this web site, there are many others who were caught in this web. I think that consumer affairs should investigate this devious practice visited on the public. If desired, I will send you my American Express charge.

Bank of America, in connection with a breach of their cyber security protocols, offered me a "free" membership in Experian as a part of their response to my having been defrauded of $1,407 on 6-Mar-15. As with many others who have written their reviews on this website, I found myself charged $21.95 by Experian on one of my credit cards. I thought surely this can be put right. No it can't. Impossible to reach Experian by phone or email. I finally reached an agent of Bank of America who offered to connect me to B of A's "Privacy Monitoring Department," which turned out to be -- you guessed it -- Experian. Experian should be investigated by the U.S. Attorney General. By the witness of the folks who have added their complaints to this website, it is crystal clear that Experian is perpetrating a massive fraud which could very well bilk the public of $10's of Millions every year... maybe more!

I have had a motor claim and the insurers (LV) have agreed to make a payment. The bank transfer cannot be paid as my bank details have not been shared with Experian. I now have to wait for a cheque to be drawn and sent to me. I am not happy to share my details with Experian which I guess gives them the authority to obtain information regarding my accounts and hence verify them. I used to be a financial adviser and could see the effect of the agencies becoming a problem in the future as even a credit check made too often was sometimes regarded as a negative matter when obtaining quotes from various lenders. This situation means less freedom at the expense of slick computer systems.

I was asked to get my credit score at www.creditkarma.com and did so through Experian for a $1. Problem is that the fine print nobody reads, or so they say, stated that I signed up for another product which I do not need. I called them and they refused to issue credit because of the fine print I agreed to. What a terrible business model to suck up monies from the little people!

I paid a $1 to see my credit score and was billed by Experian a charge of $21.95 on my credit card. I called the credit card company and put it in dispute. I also called Experian and was informed that I had signed up for a credit service membership and they wouldn't refund my money. I had no idea what I was signing up for as I could not see the "fine print" on the screen. I've been told they since updated the website. Imagine that! I've called my State Attorney's General office to file a complaint about Experian's deceptive practices. Stay away from Experian.

Unknowingly they signed me up for some credit tracking service I did not want. I did not receive any emails saying I had signed up for anything nor any emails regarding upcoming and future payments. No statements or anything! They just silently bill you hoping you won't see it! Customer support said sorry they have a no refund policy even though I had no idea I made this purchase. This company is worse than a purse snatcher - at least you see them!

1 approved a 1.00 charge which was taken. Today I see a pending charge for 21.95 and did not agree to have my credit card charged for that amount. Feel manipulated and stole from...never even got to see a credit report. This site is misleading and has hidden agendas, many reviews states the same thing. I want my money returned and to be subscribed to Experian...

When you call regardless of the time of the day to inquire, the automated VM states that due to high call volume they are unable to answer the call and to call back at a later time, and it just hangs up on the call.

I paid $1 to see my credit score and noticed a $21.95 charge 8 days later. I called to inquire about the charge and they stated I ordered a membership. I did not. There must be a fine print disclaimer. They said I had 7 days to cancel. They conveniently sent me an email on day 8 thanking me for my membership. I wanted the membership cancelled and my money refunded for a service I did not knowingly order nor did I use it. They immediately cancelled the membership but refused to refund my money. Imagine if this is done to 1 million people! They just fraudulently made $21 + million dollars! If that's not a scam, not sure what it!

Medical Informatics Engineering, as a processor for Concentra Health Care Insurance, allowed a Security Breach resulting in the loss of my most private information including SS, address, email, birth date, to which MIE has offered a two year membership to Experian's ProtectMyID. Major problem: Although the letter from MIE has a code for the free two year membership, when you sign up on Experian's site you must give them a credit card. Have $1.09 deducted, with a note that in 14 days the company will start billing $16 per month. There is no place on the Experian site for the code! Try to call Experian and forget it, no one can hold that long. The MIE letter does not offer a phone number. Good grief! Attorney up!

I ordered a credit report on my husband and myself which was supposed to be free but cost $1 each from Experian. This order was completed on 7/20/15. On 7/20/15, my bank card was charged $2 which I agreed to but also charged two payments of $39.95. On 7/27/15, my bank card was charged two payments of $21.95 as well from Experian. I called the company and they told me I failed to contact them after a free 7-day trial. I asked what trial... I didn't sign up for anything other than the free credit reports which I was charged money for. The woman said since I failed to call within 7 days, they couldn't remove the charges but she would honor my request to cancel. I can't believe it is legal to steal $124 from someone's bank account for something they didn't sign up for. This company should be shut down. A public company that steals - they should be ashamed of themselves.

I am fighting keeping a 19.99 billing off several of my credit cards, billed on same dates, each month from Experian that an ex-wife arranged over 5 years after our divorce. I finally got several charges taken off my one card, and then get new charges on another card for same thing from Experian. Experian stated they canceled both my account and my ex-wife's account, based upon FRAUDULENT activity. But, then I get hit on another credit card, same billing, same date. I have had this problem off and on since last year. They keep telling me they cancel my account, but can't take off the charge. So I have to cancel credit cards which then hurts my credit score.

Because of the Target and Home Depot credit card breaches, we decided to pull our credit reports from all three bureaus to provide for our attorney. As I am going through our credit card statement. I notice two charges for $21.95. I thought I paid $1 for the reports. I called Experian and they said that we purchased memberships and that it was stated on their website. I go to review their website and it is there, in FINE PRINT! I request for cancellation and he begins to try to sell me on their promotion. I tell him that I do NOT want any of their services and he still continues to push. Finally, he confirms that the memberships are now cancelled. I then proceed to request for a refunds and he denies it, because it is stated on their website. This company is dirty and unethical. Proof, just look at all of these complaints here and on Yelp!

I applied for a JC Penny credit card and was absolutely floored when I was turned down flat right there in the store in front of a friend when I knew my credit score is well over the 800 mark. But thought oh well, I really did not want it. It was just to save more money at the current time. A couple weeks down the road I received an explanation why I was turned down. Another huge shock, it said "credit bureau reports applicant deceased... have not found a way of contacting them and talking to a real person." Every option they give has nothing to do with the issue I am called for. Have written a letter and I will see if I get a real person to contact me. Alive and breathing.

Same thing almost everyone else said. They ask for $1 for a credit report (even though it should be free once per year) and then bamboozle you into a $21.95 per month membership if you don't "Cancel" what you didn't realize you signed up for within 7 days. Total tricky, sneaky, unethical move. I also suspect that they put FAKE credit "updates" that show your score was lowered, to trick you into buying something to see why. I saw a note that my credit score lowered by 8 points, which makes no sense since I've done nothing differently in the past few months. Suspicious. DO NOT BUY FROM THIS COMPANY!

I worked with both Transunion and Equifax to make sure my credit factors were presented accurately. Their sites were helpful and rational to use. I then found that my lender only uses Experian. I spent more money to access my Experian report. The information on my history is incorrect, but the Experian website makes it almost impossible to either review the details of the negative information and to request correction of the data. It is EXTREMELY frustrating to try to navigate their system to correct obviously incorrect data.

I signed up for $1.00 credit report & not only did they take the dollar they took $21.95. I did not agree to it but somehow I did when I entered my information for the dollar payment. Extremely misleading and false advertisement!

I purchased my $1 credit score through Experian.com. I made the purchase with my debit card. 8 days later I was charged $21.95 for a "Experian Credit Tracker Membership." I did not intend to purchase this service. By the time I reviewed my account, I had actually been charged twice; once for June and once for July. When I called to cancel my membership, the customer service person offered to lower the cost to $15 per year. I never asked for the service, so I don't care how much it costs! After lots of complaining, she refunded $21.95 one time, but wouldn't refund the other. I'm going to my bank to try and get the charges reversed.

They basically forced me into paying $1 for my Fico score when all I wanted was my FREE credit report but there's no way to get your credit score without paying the $1 for the Fico score. Anyway... they then charged my card for $39.95 for LOOKING at the Fico score I already paid $1 to get receive in the first place. When I asked the rep was this even legal she kept circling back to the $1 and I had to say, I'm not worried about the $1 and worried about the $39.95. I asked "Why would you charge me a $1 for requesting my Fico score and then charge me $39.95 for looking at something I paid $1 to get?" She went in circles about the stupid $1. It was only when I requested to speak with a supervisor did she refund my account. This doesn't sound legal. It's not right what they're doing either.

In my seventy years I have never used the name Rishard. My first name is Richard and Experian gave a company then ok as this being me. He stole my identity and opened up accounts in several places stealing merchandise for around twenty three thousand dollars. And this AKA is still on my credit report. Experian is useless!!!

I was trying to get a free credit report and was instead led to the "trial" membership report. I was able to give them my credit card info, but was not able to view a credit report. I attempted to get my money back with several calls and emails, to no avail. I spoke to their customer service rep, who gave me a special billing email for someone to help. The email reply was as if I agreed to the terms and conditions and was using the product. I was not. Never did once. This is just a revenue stream for them. A very large scam to keep their business afloat.

I signed up for what I thought was a $1.00 credit report, missing the part that if you do this you will AUTOMATICALLY be enrolled in the $21.95 plan. They got me 2 times, once for me and once for my husband. I called them 12 days in (when it appeared on my bank activity) and they said in so many words, "TOUGH LUCK. IT SAYS YOU HAD 7 DAYS TO CANCEL." I feel like it is cost prohibitive to keep up with my credit with Experian. Thank goodness there are GOOD credit companies out there like TRANSUNION AND EQUIFAX, who allow you to view your credit for free. How solid is a company like Experian if they have to trick people into getting extremely unfair prices just to see their credit report. (Seem desperate) I saw no other options for getting my credit report at a reasonable price.

I have filed a credit fraud report with Experian two times and I was told it was taken care of but apparently it has not. I recently applied for a car loan and was turned down at least TEN times because of the inaccurate info Experian has on my report. I have NEVER been delinquent on ANY of my LEGAL accounts. I don't know where you all got your info. Probably from the identity thief. Seems they can do more with my credit than I can. I have not had ANY credit cards since the 90s so you all need to get your ** straight. It is costing me my good name and credit. I will not stop till I find a way to make you make it right!!!!!!

Experian charged my bank account for $29.95, not once but twice in 2 two days. I signed up for the $1 trial and didn't authorize for them to charge my account, not once but TWICE! I immediately called my bank and disputed the charges and giving me a credit and changing my bank card. It's irritating!

Same situation as everyone else, unfortunately. Went for free annual credit report and Experian signed me up for credit monitoring and charged me: $1, $21.95, & $39.95. I called Experian and they cancelled the monitoring but refused to clear the charges. I was forced to call AMEX and file the charges as fraud. AMEX said they'll dispute it for me and hopefully I'll get the money back. This is highly deceptive and fraudulent marketing by Experian.

Experian automatically enrolls you in a $21.95 MONTHLY charge when you think you are spending $1 for a complete credit report. This practice should be illegal and should be investigated by the AG and the FTC. Total rip-off and is legalized theft!

As someone who was hit hard by the economic failure in 2008 (the second great depression) I have worked hard to re-establish myself financially. This has included watchfulness over my bank and credit accounts as they have been one by one restored. This includes monitoring my credit scores to make sure that I am making financial decisions that move me forward. Up until recently, I did not feel the need to check with the third main credit reporting agency, Experian, since they make it impossible to check your own score without charging a fee. Since I am actively and diligently involved in monitoring my scores I do not need any agency to follow, monitor and alert me about changes.

This is the second time (in two years) I have attempted to view my FREE annual credit report. Every time I am refused for some trivial reason, (I answered questions that I knew were correct but Experian deemed incorrect). I noticed that many other consumers have had similar experiences and strongly suspect this company is purposefully hampering consumers. At the same time while consumers are ordered to jump through hoops, submit written proof, etc... nearly any creditor can look at my information FOR FREE with little or no effort. WHAT IS WRONG WITH THIS PICTURE?

As has already been mentioned here, when you sign up for the $1 trial you are automatically enrolled in their program and they will charge you $21 when the week is over. However, it's extremely difficult to cancel your account. There's no prompt in the account settings online to cancel, and so you'll have to call them by phone to arrange a cancellation. When I called to cancel, the service rep pitched me three different offers and products before she'd finally let me cancel. On the whole, Experian is disingenuous and annoying. I will not purchase their products ever again.

Experian now automatically enrolls you in their monthly plan. Background: I logged in to get my free annual credit report through "annualcreditreport.com" and paid $4.95 for the FICO score. A month later, I noticed a $19.95 charge on my Visa. I contacted Experian's Consumer Affairs Dept and was informed they auto-enrolled me as a monthly member when I paid the $4.95 fee. Please Note: Their Consumer Affairs Dept corrected the charge and refunded the bill. However, This act is really concerning and incredibly unprofessional behavior from a company charged with your and my credit worthiness.

$1.00 Charge for Experian Credit Report became $21.95. My bank sided with Experian. "It clearly states the terms and you agreed...", ** at Bank of America said repeatedly to anything I said. "But I understood the charge was $1.00." "It clearly states the terms and you agreed..."

Opened a new account recently thinking I will have a 30 day free trial but as soon as my account opened an alert popped up and stated that my 30 day trial has been ended and I will be charged the full monthly amount for the account. I called the customer service ASAP and requested for a full refund but they agreed to refund me only two thirds the amount they have charged. The reason for the charge was "apparently" because I have used my "free" trial in 2011. How was I suppose to remember this? I mean they do not even indicate that I will be charged until I am charged. This is totally unacceptable. I would advice no person with brains to use this full of ** company for credit score.

Today I checked my Experian Credit Report and I noticed several incorrect addresses and two employers I have never worked for. No other credit agency is reporting this erroneous information. Only Experian. I tried to dispute this info and Experian would not even give me the option. I pressed dispute and was taken to a page that said "You can't remove this. This information was reported by others" but they won't say WHO?! How can they not remove incorrect addresses or employers?

I wanted a bit more specific information not available via free credit sites. Unfortunately I chose Experian and was unwittingly hoodwinked into a monthly membership. I had no issue paying 1.00 for extra info I thought I might find for ex: who might be nosing around in my credit history - which it won't reveal! They charged the 1.00 then signed me up for a monthly membership. I am furious! Rip off is not the word I would use for Experian. I called them immediately and also called my bank. The charge is a fraud.

I cannot believe over 890 bad replies against Experian and no class action suit yet? I was duped like all the rest of you -- paying $1 and then being charged $21.95/mo. until I caught it after four months. Amex helped me out and is currently disputing the charges. I urge all of you to contact your credit card companies and dispute this.

I canceled my membership twice w/ this company and was still charged 62 for canceling before my 7 day trial was up. The lady I had was nice but when she told me no refund because of their ** up, I was/am livid. You ** up so I gotta pay for it? Then she tried to talk me into keeping my membership. HELL NO! Y'all scam artist and I'm not nor will I have extra money for them to continue to take my money.

Recently on annualcreditreport.com. I reviewed my credit with Experian. Upon reviewing you also have the option to view your score for $1.00. So, I used my bank card to pay for the $1.00 credit score. Well, lo and behold, that weekend my card was declined because of fraudulent charges made by someone overseas according to my bank. Also, the Experian site was based out of Ireland. They stole the information from me to make purchases to Saks Fifth avenue and some other stores which were all denied.

I've been charged 17.99 a month for five years. We first started that when we were cleaning up our credit to refinance our house. We didn't use it for a couple of years, then tried to sign on and couldn't, and let it go. With running 2 home businesses, there is always something that has a higher priority, and it is just one of many things we can't seem to find the time to do. Also, we would like to have the in-depth service, because I like to keep an eye on it and have been getting the basic credit rating from Capital One. So, I decided I wanted to review my credit today, again trying to sign on. It kept telling me I changed the password, but when I'd try the password, it wouldn't work. I tried about 20 times. My mailbox was full of password change confirmation. I called the company to find that my account went inactive years ago.

These scam artists took $19.95 per month without warning, no confirmation, etc. My fault for not looking, but when I called to dispute they would not refund despite the fact that I received NOTHING for the monthly payments. Total scam artists, avoid them like the plague.

Did an allegedly $1 credit check. Nowhere when I was entering my credit card information did it mention anything about monthly billing after 7 days. I am so angry. I emailed to cancel and so far have received no response. I had to call my bank to dispute the claim. I am furious. This website is such a scam, do not use it.

Unlike several others who have reviewed this company, I did know that the $1 was for a "trial membership" and that I would need to cancel within 7 days to avoid being charged a monthly fee. I thought this information was easy to find on the website, so maybe the company has at least updated their website to be not so misleading. Therefore, I went into this ordeal expecting to pay $1, see my Experian and FICO credit score and the reasons for my score, and then cancel immediately to avoid being charged. My problem occurred when I tried to cancel after I saw my score. I went to my "profile" page on their website expecting to see a "cancel my membership" link or something like it. There is none. It appears that you need to call to cancel the membership. I tried calling, and couldn't get through.

I signed up for the free credit report. After realizing my FICO score was not included, I paid $1.00 for my score. 7 days later I was charged $21.95. I called to inquire and was told that creating an account automatically enrolled me in a monthly program charging $21.95 if I did not cancel in 7 days. I did not see anything saying such things. Most things online are simply scams. I am confident this site, Consumer Affairs, will be no different. My email and personal info will again be compromised. The wrath of the Almighty will consume you all.

I signed up for a copy of my credit report in February so I could apply for an apartment. I paid $1 and downloaded my report. I was not aware that I was signing up for a free trial that would then turn into membership where I would be charged on a monthly basis. I called Customer Service three months later when I saw that my account had been charged $21.95 and they explained that I signed up for a membership and that was the monthly fee. I disputed this and they agreed to refund the $21.95 they had just charged me for that month but they neglected to tell me they had charged me for 3 months.

When I clicked on Free Credit Report, it asks for your Credit Card info to charge you $1.00 so right off the bat. It's false advertising. Then a few weeks later, I saw an additional charge to my CC for $24.95. When I called to complain, they state I signed up for a monthly service. Consumers be aware of the fine print. This is not free, not even close. The company refuses to reverse the charges even after I complained.

My boyfriend and I needed to provide copies of our current credit reports for a house we were going to rent back in late February. So, naturally we saw that Experian generates these for you for $1. Or so you think. Flash forward 4 months. I check my bank statements but I guess I had not been checking in much detail until today. That's when I noticed I had been getting charged $21.95 twice on the same day each month from Experian. This of course confused me so I called them to talk to them about it. They said I'd signed up for a membership, which in my mind, I had not. Like everyone else on this complaint page has said, Experian basically charges you $1 so long as you cancel your "membership" within 1 week.

I was charged an unauthorized amount of $42.95 and Experian has no one who will refund. I was astonished to learn they didn't have a billing department you could call. You could only email requesting refunds. I filed a complaint with the FTA and suggest everyone who is charged wrongfully do the same. The monthly billing is something they tell you, but don't tell you that once your card is on file, you could get charged for anything without warning.

I signed up for the $1 free trial and then your card would be billed $21.95. What you get is your basic monthly update on your credit report. Similar to other .coms that offer it for free or at a lower cost. Now it was my mistake in not reading clearly the fine print. They will charge you monthly for this service not yearly as I thought. My "bad"! I should have known better.

Do not use the window. Just like everybody else in these reviews I also got ripped off. For me it was 39.95 plus $1. The rich just keep getting richer but it's a shame that they don't care.

This place is a SCAM! I was not aware when I gave them my credit card for the $1 charge to check my credit score that I was joining a membership! My credit card was charged $21.95 7 days later! After I realized this fact I called immediately. I spoke with 2 separate supervisors who both told me I could not get a refund. The first supervisor, ** hung up on me while the second supervisor, ** gave me an email address along with my customer ID # so that I can email the Customer Billing department regarding my issue. I am currently waiting to hear their response to my request.

Experian is nothing but a scam. They charged me $1 for my credit report for an apartment I was moving across states for. It was a last minute apartment and I had a lot to do before the move. Yesterday I was charged $21.95 cuz my "free trial" was up.. Free $1 trial... I called to cancel my "membership" and ask for a refund. The man says it clearly states the free trial.. It CLEARLY doesn't. It's in fine print in the email they send you after the fact. Do not use Experian unless you are aware they have your credit card and will charge it without your knowledge.

On 6/2/15. I contacted Experian via Internet, to obtain my $1.00 Credit report, as advertised. I was charged $1.00 @ 10:55 a.m. then @ 10:55 a.m. I was charged $42.45. On 6/9 I was charged another $23.42. A sum total of $66.87. This was all the result of less than a minute. I know $66.87 seems minimal to some. But as in my case I had used up the $40.00 allotment for my meds and my $25.00 for food. I give this example not for pity, but for hope.

A week ago I got my son's and my credit score from Experian. It was supposed to be $1, right? Well, yesterday I was charged $21.95 twice for those $1 credit scores. Called Experian and fought with them for an hour, talking to "supervisor" who said "Valid charges, you agreed to a 7 day trial and didn't call to cancel -- no refund." The way their page is set up, 99.9% of people would NEVER see this information about this being a "trial membership." Folks, this is nothing but a ginormous money trap. Don't think for a millisecond that these scumbags don't know what's happening here; they KNOW, and they're STILL in business!

Several weeks ago I tried to refinance my mortgage to a lower interest rate. In that process I found that Experian had placed a credit shield on my credit report according to the company I was attempting to refinance with. They gave me the 800 # to contact Experian to address that issue. I called the # and, after giving them all sorts of personal information, including my SSN, I found out that this was a third-party company in Asia somewhere acting on Experian's behalf. Here I am giving my personal information and Social Security Number to some low-end, call-center representative in a third-world country.

From 621 to 641 my score went thinking it was because I raised my credit card limits. Next month without doing anything wrong it went back to 621. I called them but got no reasons. Only a Suggestion get a CC through them for $1000 and it will go back to 631. Got my own for $1500 still 621. Now they suggest getting a $7500 CC and consolidated and it would go up to 641. I just look online to see if there were other complaints.

I went through the steps to view my free annual Experian report only to receive a notification that my *request could not be honored at this time* and instructions on how to obtain it via physical mail. I DO NOT want to receive my report via mail due to security concerns over the information that has to be sent and then the vulnerability of the report in the return mail. I tried to go through the Contact Us link to notify them of the issue. I filled out the requested information, got to step 2 of 3 and looked for the button to move to the third step. It only provided me with a button at the bottom labeled "Tell us more about you." Click that cause it's my only option only to receive an error message that "Tell us more about you" isn't valid.

Needed to use Experian to check my credit because I was moving. And one of the companies that had several properties, used them. I tried to log in with my old information and it said my username was incorrect... Ok I never changed it so I answered some questions. It then told me I had some insane user name with @ and # symbols and it said 'reusedusername' in the middle. Weird. So I used this strange username and the password was incorrect. Alright never changed that either. So it gave me the option to make a new one and a new username, yay! So I did. Hit submit.. and nothing happens. At all. No loading no errors nothing! Hit submit a few more times, still nothing.

I went online to review my credit report. This started off as a free report but Experian then wanted you to set up an account which will cost $1, which I did. Next, if you want to view the report with the credit rating, it will cost 39.95 plus tax. To be honest I was good with that as I used TransUnion in the past and got hooked into a monthly charge and I thought I will be happy to pay the 39.95 for a one time charge. Received the report and was happy until 9 days later, I get a charge for $23.49 in which they claimed I set up an account and had 7 days to cancel or they would charge the monthly fee. I went back through my emails and there was not one bit of information concerning this cancellation policy that came through my email. Am I unhappy with the product? No, but I am unhappy with their misleading advertising and deceptive practices. Come out and say for 39.95 you can receive a credit report but don't lure people in with this $1 bit!

Experian DOES NOT WARN YOU about the charges. You get an email almost everyday telling you "your scores has changed, review your report." You open your report and then YOU ARE CHARGED EVERY TIME you open your report, NO WARNING, ZERO NOTIFICATION. I accepted a monthly membership with someone on the phone! I agree to pay only $21.95 a month. Instead, they charged me $39.95 EVERY TIME I LOOK AT MY REPORT - the person on the phone did not say a word about this! They also DOUBLE CHARGE you! DO NOT PAY - DO NOT USE THEM.. If you really wants to know about your report, PAY ONCE, look at your report and call them back and cancel before you look at your report again!!! I wish someone would've spell it out for me this clearly - it would've been a different experience for me!

Somebody should make their or should I say their credit rating poor in America. When they started having financial trouble the Irish company that owned that corp got rid of it. The company that owned Experian is Argos which also owns big retail in Ireland and England. The collateral damage of millions of Americans credit score is the death toll, so boycott anything Argos sells!!!

I see that I fell victim as many others have to this scam. When accessing my credit report I was informed that I needed to pay a nominal fee of $1 to see my credit score. Little did I know that I had unknowingly signed up for a credit monitoring service. When I saw the monthly billing on my statement I called Experian and they did nothing to help. I disputed with my Chase VISA and they immediately credited the charges and blocked my card from further charges. Beware!

Experian should be investigated. Not only do they scam people for a $1 credit check, most of the information on my credit report was inaccurate.. Employers, Home address, Collections on my account, Phone numbers, Names - All of those things I'm in dispute with.. So now I have to prove this wasn't me. None of my other reports had what Experian had.. Ugh. This is BS.... please do not give your information specially your credit card info to them.

So about a month and half ago I cancelled my debit card, and so I no longer had access to my Experian membership. I try logging in but it kept telling me to add my new debit card which I didn't have. A couple of weeks ago I received my new debit card. Two days ago, I logged into my online banking and I see a huge fee from Experian. First of all, I am furious on how they just charge me without even sending out a courtesy email, and secondly, how did they get my new debit card information? Very unethical. And when I called, none of these employees could give me a simple answer on the reason why this happened. Experian lacks customer service and has no ethics, it's all about getting an easy buck wherever they can pull it out of. Experian will forever be on my bad list after this ridiculous shady ordeal.

Signed up for a $1 report and somewhere in the small print there must've been something hidden. As a result, they started charging my credit card $21.95 a month. This is fraud. Someone needs to bring the company to justice.

I went to annualcreditreport.com to get my free credit reports from the 3 credit reporting agencies. At the Experian site I also agreed to pay $4.95 for my FICO score. They charged me the $4.95 and I got my FICO score. What I didn't know is that somehow I also "agreed" to sign up for Credit Tracker for $19.95 per month. Be careful! Experian can hide the ways they get you to get you to pay for more than you were expecting! I thought I read the fine print, but I guess I didn't.

I signed up for what I thought was $1.00 fee to check my credit score. They advertise this is free. After I checked my credit score, I found $39.95 charged to my credit card. A week later, I was charged another $21.95 to my credit card. I did not see any agreement, and if there was one, the font was very small and this was hidden somewhere in the agreement.

So when I got my credit report, I canceled. I was not really canceled. I was charged for years and when I called back asking why I was not canceled, they said I was NOW canceled. I was billed AGAIN!!! This business is so crooked, I can't believe they can still do business. I really despise this company and hope it gets sued! I was refunded one month but they kept billing me. This is a theft ring and has done NOTHING to deserve the money they took.

How in the world is this company still functioning? I'm sure they pay their legal fees with all of those unauthorized charges for the sake of some sick irony and the giggles they have later about it. I, too, fell victim to the $1 credit report. I, too, spoke with many a different customer service rep who spoke iffy english through their noses. Alas, the company thrives. Tell me, with all of the terrible reviews online about this company, why has nothing been done to reprimand it? Is it another part of the government and I was unaware? Run by a black man or Muslim no one wants to offend? Awful company. Awful tactics. Awful awful awful. I'd type Awful a few more times, but I'm afraid the time I'm spending writing this review is just more time wasted with Experian.

I have a POA to take care of my sister's financial affairs for her, as she has Asperger's. I have a membership for her through TransUnion Credit Reporting, so I can keep track of any unfortunate problems she may create. SOMEHOW, when I logged in to check her FICO score there, it sent me to a link to Experian, which I THOUGHT I backed out of. I never filled out ANY request or permission for membership. And when I checked her bank account a few days later, there was a $14.95 charge from Experian! And it just showed up AGAIN! I don't even know what website to log into about this! They just STOLE her information from TransUnion, and raided her bank account! THIEVES! HACKERS!

So, I am a victim of ID Theft -- the IRS Refund Scam. I go to each credit bureau and order a Credit Report. While on Experian, I decided to go ahead and order my FICO Score...and the selection read for a one time charge of $4.95. I get it. Then, I didn't notice that they hit me the next month with a $19.95 charge. But I caught it this month! So I called them, and they told me, "No refund," and that I agreed to the monthly charges when I ordered the score. NO, I DIDN'T. I did read everything carefully and if I agreed to such a thing, it was buried really deep in the fine print as to not be noticeable. (Interesting note -- the phone number they post on their website is disconnected, making one have to get creative to contact them!)

I joined the 1-week tryout. To cancel you must call--no emails. By the time I realized that, I was over the 1-week period, so "Ok, I will have to pay the $21+ fee for the month." I got my credit card statement and I was charged $63+...when I called, they said, in effect, "that's what you owe because you looked at your credit report (not just the FICO score) and that is $39.95." I am chalking this up to an important lesson and that is to ALWAYS check reviews on anything.

Experian should be investigated. Not only do they scam people for a $1 credit check, most of the information on my credit report was inaccurate.. Employers! Home address! Collections on my account! Phone numbers!! Names!! All of those things I'm in dispute with.. So now I have to prove this wasn't me.. None of my other reports had what Experian had.. Ugh. This is BS....

I want to start a class action law suit. They force you to sign up for a 7 day trial in order to get your "free" credit report. I cancelled that very day. I have been charged $21.95 for two months for a membership I did not want. Class action lawsuit anyone?

I signed up for a free credit score and somehow they tricked me into a monthly subscription. I don't know how they got my credit card to charge me - I vaguely recall there was a $1 nominal fee or something, but I have no idea. AMEX alerted me to the charge (sign up for alerts when a charge is submitted without a physical card present!) and it was still pending, so hopefully AMEX will refuse to pay them.

Charged me for 2 months after I had canceled account. And they would not refund me all the money. And were extremely rude about it. Never again will I ever deal with this company.

Same as all the other complaints, signed up for a $1 FICO score report and ended up after a week being charged $21.95 membership fee. I called them right away and of course they claim, "It's a valid charge." So I disputed the charge with my credit card company. Amex was very helpful. They placed Experian on a "do not charge" list for my card and will not allow any more Experian charges, and will also open up a fraudulent charge case against them. I WILL NEVER DO BUSINESS WITH EXPERIAN AGAIN.

I too was roped into the 21.95 for the $1.00 to see my credit score. After contacting Experian I was cancelled from anymore deductions from my credit card but no refund. Went to my bank, not a lot of help there but did flag it as a dispute. So my BBB did a great job with sending my complaint to Experian and I just got a email from Experian Tracker and they are going to refund my money. This might just help anyone who has had this problem and from the look of the complaints, there are a lot.

I was charged $21.95 for four months of "membership" without my consent as a consequence of paying for a $1 credit check. The terms are buried in fine print that many people miss. A membership agreement is something that needs to be stated up front, not buried in the footnote to an unrelated transaction. I was not expecting a credit bureau to take advantage of people like that. I have not been able to receive a full refund despite not having used any services whatsoever during my time of "membership."

Charging for services not asked for. Never was able to get in touch with anyone. The phone number provided was NOT valid. If you are having this problem here is the number my bank provided me after Experian tried to make two debts from my account on the same day. 1-877-284-7942 the hours are 6:00am to 6:00pm Pacific Time.

I was under the impression I was getting a one time look, free of charge. I check my account and then see a $32 expense from Experian. I'll never use any of their services again.