Experian Reviews

So I was looking for a house to rent, then this ad comes up saying that it is a $1 trial for a check for my credit score. So I thought, "why not?" Well, it turns out I was wrong. There was a trap in "Terms and Conditions", and it uses the fact that absolutely no one reads it. You would think that this website is like Netflix when after your trial ends it actually ASKS you if you want to continue your membership. Well, this fraudulent website simply DOES NOT. It charges you $19.95 even though you didn't even want the membership. I am not saying that you should read all the "Terms and Conditions", but just be careful. I am not writing this as a complaint or anything like that to the company. I am just saying that some of you out there may fall into their trap like I did, but if I write this, there might a decreased amount of people falling into this trap.

Experian charged my bank card 2x to lift a security freeze that still has not been lifted. Every time, I call automated service, I'm asked a million questions and no resolve. It's been a month now and I haven't received any notice, call or lift. However, they were able to double charge my card w/ no issues. Very unfair and unprofessional. This company shouldn't be responsible for anyone's credit!

Our company was denied credit from two companies and I am allowed a free credit report from the credit bureaus to find out why. I called Equifax first and got right through to a customer service person and she took all my information and said my free report would be to me in 7-10 days. Whole different experience with Experian. I called and a recording told me I need a declination letter from the company who denied me credit. I did not have a declination letter and pressed some # on the phone to speak to an actual person and that person told me if the company that denied me credit used Experian I would get my free report but if not I would not get this report.

I have tried to get my credit report Yesterday for 1 dollar. I used to be a member of Experian but I canceled my membership few months ago. For that reason I used a different email to apply for my new report. I could not get my report. There was some type of error. I have called the phone number that was provided and I have talked to a man. He told me that he could not confirm my identity and that he could not help me.

I got my free report at annualcreditreport.com supposedly for 3 credit bureaus, however, I was able to get my 2 credit report from Trans Union and Equifax without any problem and disputed some of negative on my reports. I cannot print or have my credit report for EXPERIAN. And I purchased my report from experian website and they have a promo of 1 for 7 day trial. After printing my report I want to disputes negative on my reports. They won't allow me and the msg was I need new Report. That is ridiculous, as I already purchased and printed my report a min ago. They are scammers and won't removed negative reports from your credit even if it was past 10 year already.

I have requested debt validation and the method of verification used numerous times by certified mail and they continue to verify names, addresses and everything except VALIDATION. They were provided documentation as to the deletions of these accounts per the other major credit bureaus but still report. I have provided deletion requests from the Pennsylvania Attorney General’s Office and Consumer Financial Protection Bureaus investigation results but they ignore these documents!

I received a year subscription because of an Adobe security breach. Experian would not accept the Adobe code to set up the account. I ordered a "free credit report." That required a credit card. I was immediately charged $39.99. Within two weeks a $14.99 charge appeared for my "monthly subscription." I called and had that canceled, though I did not know I signed up for it. Now a month later, there is a $32 charge for my "monthly statement." All of this from ordering a "FREE" credit report. Never will I do business with this despicable company again!

A collection that was clearly not mine. Not my soc #. They say they do not have a way to remove it. They say it is their software. I was told to contact the people who placed the info on my report. I did, they say they do not have a phone # or address.They also say they are aware that the soc # is wrong. My credit score fell 68 points. That seemed to be of no concern to them.

Due to the Target credit breach, I was going to order a credit report from one of the major credit report agencies, once every three months to keep track of my Target card over the next year. I specifically unchecked the box for a "free trial" of credit monitoring. 6 weeks later a $19.95 charge for credit monitoring shows up on my credit card. I have asked "Miranda" to send me a copy of the e-mail showing I agreed to the service - it has not shown up. "Nonalie" tells me that they bill retroactive to 2/7, and because I called 4 days after that charge hit my account, the service is in full force through the next month and they will be me again. Impossible to fight a credit agency without ruining your credit. I will write my Congressmen and the Attorney General and suggest they outlaw this type of practice. I may have expected it from other vendors, but the fact that a credit reporting agency would do this convinced me that laws need to be in place to protect the consumer.

In 2008, the registry trust sent a request to Experian to remove a set aside administration order that was satisfied. This was never removed from my file and for years I was refused credit by various company. Recently I found out this when I made a phone call to the registry trust because they told me it should have been removed years ago. I have been in talks with Experian and they were willing to pay compensation. They have now refused to pay anything and claim it is the fault of registry trust; however registry trust say they without doubt told them to remove it.

TransUnion got it right and revealed my Excellent credit history. Experian merged my credit history with a person who has bad credit and so Experian scored me at Average, delaying the process of my business funding.

Just discovered that Experian is charging me the amount of $16.28 every month. They did that 2 times one time on 01/27/14 and the other one is today 2/25/14. Why are they charging me this money!?? All I know is I made a one dollar transaction for a credit report. I tried to call them but I failed. I WANT MY MONEY BACK!!!!

Like so many others on this site, I have been totally taken advantage of by this company. I like others wanted the one time "see your credit score" for $19.95. What I got was a monthly monitoring service that I did not want or agree to (I did not even realize my card was being charged anywhere from $14.95 to $19.95 a month for 6 months until I checked my statements online) and I never received the 3-in-one credit report I originally wanted! When I finally realized I actually had an account (just thought I was getting marketing e-mails from them) , I created a login, other than printing my report (which any of us can do for free once a year by all three companies), I never received my score for Experian but only constant banging to get the 3-in-one from them and the other 2 reporting companies, I cancelled today and was so disgusted I didn't even try for a refund. Total waste and ripoff. I would like to write a scathing letter to the VP of Customer Service Douglas Sash, but seem to be having a difficult time finding a address or e-mail for him... Hmm, he is probably hiding.

I have paid a high price for Experian's "Protect-my-ID" service since Jan 2010 - on my name plus my wife's. It wasn't until I pulled the tri-credit scores recently that I discovered that of the three credit-bureaus, it was my own "protective service" company (Experian) that had incorrect information and had dinged my credit by about 75 points. The other two had me posted correctly at 768 and 766. When I tried to find a way through their website to talk to someone, it was clear that they wanted only to have people try to fix something through the website. Only problem - they wanted me to pay for their credit report and present the number of the report to dispute anything. What an insult after hundreds of dollars! On top of it, just try to cancel your account once they get your credit card.

I paid for a $1 credit report however am being charged every month with no visible recourse. This is a daylight robbery and seems to be perpetrated on a huge number of people. No other industry seems to get away with this. When I spoke to Customer Center, they say it's a Policy. What kind of policy is this deducting $19.95 every month without asking. Please don't create any trial account in this website.

I was having trouble receiving several credit card bills namely Kohl’s and MasterCard. I called Kohl’s who said that the statement was sent to an address in MO 63052. They also said Experian supplied them with this address and I was deceased. I called MasterCard and they also said that Experian gave them the MO address but didn't say I was dead. I called Experian who were less than helpful stating they are a third party vendor and they are given information from the credit card companies. I have a hard time believing this. I have been with both companies over 10 years and have lived at the same address for 28 years. I have heard horror stories about companies like Experian who apparently do not take the time to verify anything. I am alive and well in the real world but not according to Experian.

The business model: Create public relation messages in media alerting people to the need for them to be on top of their credit scores. Provide a public service message and then get people to know about your service to the public: free credit reports. The catch, design an offer and a website look that preys on human frailties: forgetfulness, in attentiveness, and propensity to belief in authority.The consequence is gain for Experian. Consumers "sign up" for monthly $19.95 credit report access by not officially canceling an implied obligation from the "free credit report". In a Republican system of government these scams work, because there are no real controls or advocates for ethical behavior, just the "right to petition the government"... Buyer beware, even when you are not really buying, is great advice from government agencies... Caveat emptor even for free offers!

Sad to see I am not alone in this. If I hadn't checked my online banking, I would not have known that I "ordered" the 3 comparison reports for $32.95. I too clicked on a box that I thought I was entitled to see, as I willingly signed up for the trial membership. I too received no notice that I was about to be charged $32.95 for this (now apparent) meaningless product. Nor did I received confirmation of the order. The page did not take me to my billing information page. I should say that several hours later, I saw an email from Experian thanking me for the order, but that was after I checked my banking.

I paid for a $1 credit report however am being charged every month with no visible recourse. This is a daylight robbery and seems to be perpetrated on a huge number of people. No other industry seems to get away with this.

I agreed to try Experian for a trial period, which now I'm told for a one week. I allowed them to take one dollar from my account, which was to be reimbursed. I called to cancel this subscription about a week later and I asked the representative if I had been charged for anything else. He said no and that he would stop the enrollment. I checked back to my account and found I had been charged on 12/12/2013 another 19.95. When I called for reimbursement, the representative told me I could not be reimbursed because it had been longer than a week. Can I get my money back from them?

They ask me to verify a car loan from a date, never had one - failed and they ask me to verify last 4 digits of a cell phone and never had a phone - failed again - these verification questions are designed to make you fail and if the account was created by an identity thief then how can the real person possibly know the details - also when dispute with consumer finance protection their response was nothing more than explaining how their so-called system works and absolutely nothing about the actual dispute - uh when a person complains about your process, there is no reason other than to piss people off to simply send a response that is nothing more than explaining how it works.

They promote $1 report. I run 2 - 1 for myself, one for my husband. However, they charged me $40 instead (and looks so fake that all 3 companies are exactly the same score/functions/status which is different than my bank provided). They do not have any confirm click, once you accidentally click something wrong. Too bad, they charge your credit card. Moreover, they AUTOMATICALLY SIGN YOU IN THE MEMBERSHIPS!!! WTF!!! They keep on charging you $20/month!!! That does not make sense. I barely called the customer services. I told them I didn't even know that. But they said most people won't know that either.

I became concerned about identity theft, and so I signed on to have Experian monitor my credit. I have trouble with the way all three credit reporting agencies determine your credit score, but Experian has made so many errors - which they do not correct - I am fuming. They have my available credit at $33,000, even though it is 4 times that. I have written to them 3 times about this. The report I received is accurate, but apparently nobody there can add. Today my credit score dropped by 12 points. The reason? I had supposedly "maxed out" a credit card. What actually happened is that they dropped a zero, so my maximum on that credit card became $1,280! I spoke to someone from Experian today. I was, and am livid. How can they possibly be so incompetent?

I just cancelled and was told I would receive a refund in 7-10 days. How long did it take to actually receive it?

Got scammed like everyone else. Thought I was paying $1 for a credit report, and a week later got charged $19.95 on CC. If you don't find the phone number on the website and call to cancel, they will charge it every month!!!

Like the others on here, I also made the mistake of paying $1 for a copy of my credit report from Experian and am quite certain I never signed up for their monthly membership. Yet, a week later, $19.95 was withdrawn from my checking account. I called Experian and got some foreign phone worker who was nothing but argumentative and they refused to refund the money. I have filed a dispute with my bank, but from what I have seen of the other comments, that will take some time to get resolved - if ever!

Asked my college-aged son to access his free credit report to ensure that his roommate's habit of paying the rent late was showing up on his credit report. Being widely advertised, he assumed that Experian was a legitimate business, and used them to access this information. Not only was there an initial fee of $32.95 for the “free” credit report, Experian is withdrawing $17.99 on the 30th of every month from his bank account. I have advised him to change his bank account and make a report to the Missouri Attorney General's office. He will probably not recover his $86.92, but he has learned to be more wary consumer in the future.

I had to get a credit report to apply for renting an apartment. I paid $1 for the report from Experian, and then a couple months later, I noticed that they had been taking $19.95 out of my checking account every month after that. I NEVER authorized that, and I NEVER signed up for any kind of membership.

I have the same complaints so many others have regarding misleading info and links on the Experian website, failure to provide service requested, etc. In my case, I had Experian put a credit security freeze on my information earlier this year. When applying for an American Express account through COSTCO, I was requested to temporarily remove the freeze. After Experian collected a lot of personal information online and entering PIN number they previously provided, I clicked the submit button and was told the request could not be completed online and that I must submit a bunch of documents by mail. Three weeks later, I receive a PIN number to provide to American Express in order for them to pull the credit report. It didn't work!

Got a paper mail letter from Experian saying some lender was using an incorrect address for me. Went to the Experian website to check on that, presumably for only $1.00. Did not see any address problem and was later billed $19.95 for the first month of a service I DID NOT request. Getting it refunded and cancelled was problematic. Waited a long time on the 800 line, agent was in the Philippines, and lots of static on the line. Tried to keep me subscribed for $9.95/month. I had to be ADAMANT for a refund and complete cancellation. I'll await to see the results and dispute with my credit card company if need be. SHAME on Experian for using this approach!

If you would like to view change(s) to your information, you may order a copy of your personal credit report at www.experian.com or by calling 1-888-EXPERIAN (1888-397-3742). If you would like more information about this letter, please call us at 1-877-22-00011. When you call 1-877-222-0011, it is a recorded message, so you do not need a password.”

I, too, was duped into believing I was getting my once a year "free" report...only to be billed a recurring $19.95/mo. plan (guess they have many, many plans). When I called to cancel, using the # on my bank statement, I got a message that just said, 'We can't answer the phone right now; leave a message." I subsequently looked them up online and called another #... They offered to reduce the plan to $9/mo!! What angered me the most was that I was forced to give my SS#, date of birth, and mother's maiden name to a woman who spoke very little English.

For many years, we have received harassing phone calls asking for Lynn ** or Kathleen **. We have even received mail, which I returned, at our home address. When we traveled, we would return to find our voice mail full of threatening calls. Sometimes, I would take the calls and try to explain that no one lived at our home by that name, but they did not believe me. One particularly verbally abusive lady from Interstate Collections told me my husband was a crook, that he was using two SS numbers. We immediately ordered credit reports from the three agencies.

Like so many others on this complaint forum, I too have fallen victim to what no less can be deceptive and predatory practices by none other than the one company that we consumers are supposed to use to help us protect ourselves from identity theft or issues with credit reporting. This site uses deceptive practices to get you signed up for services and other subscriptions that have nothing to do with getting your credit report. My case, trying to get a credit report on the $1 premise. When I signed up I knew that I would be charged $1 and would "have" to call again in the next day or so and cancel a subscription to a monitoring service I did not want in the first place. My result:

I purchased a credit report on the free credit report website. This was a one time, 1 dollar purchase. I am now being charged $12.95 a month on my charge card. Why is this happening?

Like so many others, I looked for the free annual credit score/report that we are entitled to and then began to get charged $19.95/month for a membership. Do not use this bureau. They are as predatory as the companies which require us to monitor our credit in the first place.

I explained to the Dispute Dept. the 6 collections on my report were incorrect because I have ID theft, & the specific accounts are listed twice on my report, creating a increase of negativity. The rep told me: "Charge offs & collections on same account stay on your report; you owe the money either way." Told this rep again: "The ID theft for over 1 year has created these negative debt listed on my report." Telling this same person several are listed on my affidavit of ID theft to the FTC, finally created an investigation. Do not believe it is legal to have same account listed twice!

I got a denial letter from Capital One saying I was dead and I'm not... so I called them and told them what happened. The woman told me they do an investigation and let me know in 72 hrs. It was like 24 hrs and it was removed from my credit report.

Got tricked into paid membership when I requested a report in March. When I discovered the unauthorized debits from my bank account, I called Experian and asked about the $21/mo. charges. They said I joined and those were the non-refundable monthly membership charges. However, I could find nothing to show my approval for such charges. I asked them to send me something in writing showing my approval and they said they couldn't do that. Ugly company! BEWARE!

July 2013 Requested free credit reports from internet at www.annualcreditreport.com - the reporting site run by Equifax, TransUnion, and Experian, required to supply credit information by the Fair Credit Reporting Act mandated by the federal government. Equifax and TransUnion (after verifying my identity sent free reports). Experian replied that needed additional information - which was supplied, current state driver's license, Social Security card, and utility bills - copies of which were sent as requested to BOTH the address provided for the Annual Credit Report website & to Experian. Experian responded with a letter stating "Some state always provide for a specified number of complimentary credit reports within a specified period of time. If you reside in a state that has legislated complimentary reports, our records indicate that you have exceeded your state's allotment." My state is one that has legislated such an allotment. Though 1 (ONE) request to Experian resulted in this letter.

I clicked on the $1 offer credit report and got a charge of $19.95. I called them 100+ times to get that refunded and remind them I only signed up for the one-time $1 credit score, but no one can do anything. They keep saying that they won't refund me the money, but I have one month of access to my credit score. I do NOT need one month of credit score. My credit score will not change in one month. I would have NEVER signed up for such service. They keep trying to push me this one month subscription which I do not want, and they won't refund my money. I so much regret giving them my credit card info. DO NOT PUT YOUR CREDIT CARD INFO ON EXPERIAN'S WEBPAGE!!! The image below is meant to distract customers from the disclosure that they have somewhere...

I signed up for $1 credit report service. After 1 week suddenly on my Chase account statement, $19.95 was charged. FYI, I never consented to save my credit card information NOR requested for any additional services. I called them 10+ times to remove my personal information from their file but their hotline redirects me to automated services over and over and I'm not able to reach any person!!!!!!

Equifax, Experian, Transunion - Repeatedly these corporations have sent me notice to verify my mailing address AFTER SENDING IT TO MY MAILING ADDRESS and after I had written to them informing them of such. They ask for information that is a violation of my right to privacy constantly. I am a victim of identity theft and they have the tools for performance. I received one report from Equifax only and I demand to see all three reports from Experian and Transunion that have refused as well. I started requesting my credit reports from freecreditreport.com on the third week of March. It is now the second week of July and they still refuse to send these to myself, Charlane **. I gave them my phone number of ** and my email address of **. This is fraud.

I went to get my free credit report and needed a $1.00 charge to verify my identity, which is fine. Checking my AMEX statement online over a month later, I see 2 $17.95 fees. After calling, they agreed to cancel the charge and refund the money which they did not. I was told on the second call the fees were non-refundable. This is a great multi-million dollar scam.

These guys are so crooked. They are playing us like fools. They make this so hard for you to do things easily online, so as to make people be tempted to pay extra for immediate access to their account. What a fraud these people are. I just finished unfreezing my Equifax and TransUnion profile flawlessly. Although I had to go through some extraneous steps, which I can understand for security reason, I was still able to do it. But these stupid guys... Forget it. I'm fuming right now. They require you have a report # that is no older than 90 days! Are they crazy? Who gets reports every 90 days in order to get their new Experian account ... wtf! I saved my paperwork like I always do but it's useless because the account number now is more than 90 days old. These guys are such a mess. Whoever is deciding on their way of business is an absolute idiot.

I wanted credit scores for my husband and myself. I first ran one for myself, and found an offer for $1. However, it would set me up for recurring charges and I had to call to cancel, which was a big hassle, so I decided to pay full price for my husband's, so I wouldn't have to deal with that. Lo and behold, a month later, another charge shows up on my account! When I called they said somehow it was sneakily in the terms and conditions, and the charges were valid and it was non-refundable. I'm so furious! I will never use them again. I asked them to show me where I agreed to that, and he could give me nothing.

Experian definitively states that there is no charge for landlords to obtain a credit report for a prospective renter. However, the deception is they charge the renter $16 for this service. Our renters were charged and could not even get the report. As a result, it is my opinion that no one can trust any information from this company, and I recommend they be investigated by any government agency to uncover their misleading procedures.

SSA, in 2013, tightened its access to senior citizen’s account online access and uses Experian as its source to verify users. Problem is...if Experian has an error in a file, you can't get an account opened! Worse yet, the only option to correct is through the credit denial portal with Experian, which is useless, in my experience. The only errors I found were a misspelled former street address and outdated phone numbers, all of which could not be corrected online or by phone with Experian. They don't answer phone calls, period. The only option is to go into an SSA office to bypass Experian's block on your SSA access. Congress should terminate Experian’s monopoly immediately. Thank you very much. Experian, you suck.

I was curious and paid the $1.00 for a FREE credit report. Well, it wasn't free. I didn't really read the fine print because I was in a hurry and next thing I know, my credit card was being billed. I don't know anyone that needs to keep track of their credit status month after month... I think this is a scam.

I contacted a utility and they asked for a deposit due to information received from Experian. So I applied for my credit report from the three major Credit Agencies. I received two and a letter from Experian saying they needed more information. So I called them and after talking to two reps, they told me they have no record of me. I know my credit score is over 700. So they took more information and will investigate why I don't exist in their records. This creates a big problem when applying for credit because it means you had none.

I applied for a credit card and was denied based on the information provided by Experian. The retailer I applied to sent their denial notice and informed me that I was entitled to my free credit report from Experian. I requested my credit report online like the letter told me to. After submitting my request, Experian charged me $1.00 for my "FREE CREDIT REPORT" - this was 6/10/2013. Now on 6/17/2013, I check my bank account and there I see Experian charged me another $19.95 for the same "FREE CREDIT REPORT." Are they above the law? Can they rip off any body? Guess they didn't realize they were stealing my Social Security and that it's a federal offense.

Looks like I am a victim of this practice as well. I signed up for the $1 credit report and now it looks like I will have to get a new check card. Thanks to Experian. Glad I was keeping track of my report so I won't end up getting this charge every month. WHAT CROOKS!!!

I tried to run my three credit score and report through Equifax. I am unable to get my report because there is a problem with my information on Experian. I went to the website and found a number that does not have live people to answer the call. I did find a number from one of your other product lines that has a live person. She recommended that I purchase my report through you. What a scam! How dare you hold me for ransom so that I am unable to purchase my report from anywhere but your site!!! You filthy bunch of thieves!

We decided to purchase a car and decided to at least pull one credit report. Unfortunately, I pulled from Experian. We received the report as promised but noticed a charge of $17.95 that kept occurring. I called the 888 number that routes you to the Philippines. The agent then proceeds to ask you name, social, birthday... I refused to give any over the phone and asked them to look it up using the last 5 digits of my credit card and name. They found it and said they would cancel. I did not have much confidence that this would happen so therefore I went to my bank and cancelled my credit card and got a new one.

I signed up for credit report monitoring with Experian. I was not happy with the service because it was supposed to include a monthly report but the report was never available. I contacted them and they would not issue a refund but did offer to change the account type to a higher tier to make the report available. Then they started charging me for both accounts. I attempted to cancel month after month but they kept charging me. Finally after nearly a year of this, the card they were charging expired. They sent me an email stating that they were not able to process payment. I thought "Finally! Great!"

I submitted a dispute regarding my mortgage. It was first showing my mortgage 30 behind with a note "Foreclosure proceedings started". After confirming with my mortgage company that my mortgage was not in the process of being foreclosed on, I submitted the dispute with all three credit agencies. The other two quickly removed the error. Experian however, not only kept the note but changed the May 2013's payment history from a 30 past due to a "FS" foreclosure proceedings started. This is unacceptable. I am trying to get my 2nd mortgage refinanced and needless to say, this is preventing me to refinance and potentially prevent me from keeping my home. There should be some accountability for this poor customer service.

The URL used should constitute an FTC violation of false advertising. It is not free; it is $1 and $19.95/month if you miss the fine print in the "terms and conditions" and don't cancel within 7 days. I found two charges on my card for $19.95. Experian refused to remove the first charge, claiming their terms and conditions are clearly stated. They removed the most recent and canceled my account.

All I can say is wow! I don't think I have ever felt this defrauded by a company before today. In a prior year, I had identity theft occur. I then decided to place a security freeze on all three credit companies in order to protect from further damage; in which case, it did prevent multiple credit cards from being opened in my name. However, I moved after placing the initial freeze and due to the move, I was unable to unlock the report for Experian since they had my old address on file. At first, I was irritated but thought "Well, they are trying to look out for people." I didn't have an issue with the other two agencies, but hey, this shouldn't be a big deal, right?

Experian has been charging my account $12 a month for some service that I never agreed to. I will never use Experian for anything.

I've just read the same thing that others are saying. Someone named Melissa got a hold of my credit card number and has been charging $19.95 monthly to my card since October 2011. I hold Experian responsible for this. They know these activities are happening and do nothing to prevent it. The customer service person could only refund up to 1 year and then put it on me to either fax in a letter or write a letter to their customer relations department in order to get my full money back.

I recently went to purchase a new car in my hometown. After the dealer ran my credit report through Experian, we noticed that the report was not showing my car loan that was closed (paid for) for my last vehicle. It was not showing up on the credit report which was affecting my credit score. They told me to contact the lender to make sure their records were showing the loan was closed. I contacted them and sure enough they told me it was closed and that all three credit bureaus were contacted. I then called the three bureaus. Equifax and TransUnion were showing the loan closed, but Experian would not give me any information about their report in till I paid for it using a credit or debit card.

I received a May 2013 statement from First National Bank of Omaha covering Mastercard charges. I noticed a $19.95 Experian charge and called First National to dispute that charge. First National's customer service department is not very helpful but did suggest that I call Experian directly. A call to them resulted in the revelation that an Arielle ** (they refused to give me a full last name) had authorized my account to be charged for a monthly credit report. Experian agreed to credit my account for the $19.95 plus another $100+ charged in previous months. I confess my ignorance in not catching the Experian charges on previous First National statements. My question is since I did not receive any monthly credit reports and I don't see how my credit report could have been helped by the mysterious Arielle **, should I suppose that only Experian could have received benefit from the $19.95 per month? It's scary to think that this could be multiplied by millions.

I am a long-time Experian member. I needed an extremely important question (my mortgage loan depended upon it) answered so I called customer service and was told I have to purchase a $19, $39 or $79 time slot, 2-3 weeks out in order to speak with customer service to have my question answered. I checked my credit score everyday because I am in the process of getting a new mortgage loan approved. There is nothing different in yesterday's vs. today's credit report, but my Experian score dropped 57 points. My other two credit scores went up from their baseline yesterday. I will not be blackmailed into purchasing more products from Experian just to have a question answered! They need to be held accountable for this type of business practice!

Signed up for 1 month free trial. My credit score was 999 and I could account for everything on my report, so great. Two weeks later, Experian contacted me to inform me that somebody has tried to obtain a loan with my address. I went through the process of getting this removed and Experian also said they are going to send me a check for $50.00 to cover my costs (i.e. telephone calls) with getting info removed from my report. I did check this as I was only on a free month trial and was told yes, you will get the $50.00 check (this never arrived). I did call them to explain that I found it strange that I could account for all info on my report, which dates back to 1999, then I sign up with them and two weeks later somebody has tried to obtain a loan with my address. They said, "One of those coincidences," which I suppose could be the case but seems a little strange to me.

I received a 3-in-1 report from Equifax. Experian had me around 700. I applied for a credit card, and they reported a 60 pt. lower score. The best way to handle these particular problems is to go to their Facebook page, read the many other complaints, and join in to add to the many, many problems that people have with Experian.

I asked for my credit report and was charged a dollar. I then looked at my checking account days later and saw a charge for $17.95 from Experian. I never signed up for anything with them. They do not allow you to cancel online. You have to call them directly. I also had to go through the process of canceling my check card and calling my bank not to allow Experian to charge me ever again. I'm extremely angry with what they did. I agree they are crooks!

Experian sent me an email with an offer for a $1 credit report. As you go through their website and agree to their terms and conditions, it signs you up for their $17.95 monthly membership (something I never would have agreed to if it wasn't buried in the fine print). I called them and tried to get the charges refunded, but they refused. I called my bank. They disputed the charges and issued me a new credit card. Evidently, they get a lot of calls about this and the only way to stop it is to kill the credit card. Experian is the worst. They are total crooks. Don't ever sign up for anything they offer.

I signed up to receive my "free" credit report for $1. Experian automatically charged me $17.95 for a monthly membership that I never authorized. I had to call customer service to cancel my "membership", and Experian refused to credit the $17.95. They also kept me on the phone for 15 minutes trying to sell me other products prior to cancelling the membership I never signed up for in the first place.

I wish I could give zero stars (or negative stars!) or a fist instead of a star! Experian Customer Service representatives are unable to understand the issue I have called repeatedly about because none of them are able to communicate well enough in English. This is very frustrating. They take your money and then either connect you with an automated service or to a CSR with whom you have a language barrier. It's unbelievable. They should be investigated for scamming consumers and then leaving you with no one to talk to.

I signed up for a dollar credit score and they charged me $17.95. They won't refund it because they said they cannot!

On September 12 of 2012, I have purchased a one-time view of my credit card from Experian Credit Report for $1. According to my bank account statements, I have been billed monthly by Experian for the amount of $17.95 without my consent even since September 19th of 2012. I have not agreed to such a service, and I wasn't even aware of it until very recently. I have tried contacting Experian but I have been unlucky so far. Is there a way I can not only cancel their service but get my money back for that time period?

Experian - a credit ratings/report company. Of all companies, they charge unauthorized fees to a credit card months after account was closed. Unbelievable. Do not ever deal with these people. I had to waste my time and threaten legal action to have charges reversed.

We filed a dispute against Experian for not updating correct information on the credit report for my husband. We are in the process on purchasing a home and with Experian not accurately updating information is unacceptable. I have spoken with Harley Davidson on this matter, and they submitted the updates to all three credit reporting agencies. Experian is not updating information the way they should be.

I went through the US Government approved www.annualcreditreport.com to get my credit reports today. On every page of their website, Experian deceptively offers a free credit score. They do not allow you to print the 10-page agreement that you have to digitally accept if you want your free credit score. However, I managed to select all the text and paste it into MS Word. I discovered that I would actually be agreeing to pay for a credit protection account, with monthly payments applied to my credit card, and no way to cancel the account other than by mail. I didn't do it because TransUnion just did the same thing to me, but how many other people have already been caught in the trap?

In February 2013, after being denied a certain credit, I tried to get my free credit report from Experian via telephone. Automated system asked for my complete Social Security number, birth date and other info, but not my name. Finally, I was told that they could not complete transaction. A couple of weeks later, I tried through their website. After entering similar critical info, I was told they could not complete my request. Since then, I have received emails prompting me to apply from my credit report which I have trashed. Of the 3 credit reports, Experian is the worst. Thank you.

Beware of what you sign up for with Experian. Their home page touts how you can get your credit report for only $1. Great marketing with bullet points of all the goodies you get. Of course, my guess is that 99.9% of the people who sign up don't see (or even understand) the teeny, tiny, faintly colored print at the bottom (of the home page) that talks about canceling your membership, which doesn't really explain that if you don't cancel the membership within 7 days, you're charged $17.95. I signed up on 3/18 so when I reviewed my bank account, I saw the $1 fee deducted on 3/18. Interestingly, I also saw a charge for $17.95 on 3/22 (4 days later?). I didn't have a problem paying for the report and would have probably paid a few dollars more, but this to me is a total bait and switch. I find their tactics disgusting!

I went to Experian website to get my "free" credit report. I got the report, but it was far from "free". They automatically sign you up for a membership at $17.95 a month. When the charge appeared on my credit card, I called Experian. They informed me it was an automatic free 7 day trial membership, and I was supposed to cancel the membership before the 7 days were up. I told the person on the phone that it was a scam and to credit my credit card and cancel the membership. They cancelled the membership but would not credit the charge. So I called my credit card company, and they were able to reverse the charge. The person I dealt with through the credit card company said this is a well-known scam by Experian to get money, and they have had to do many chargebacks due to that. Grrr.

Two days ago, I noticed a recurring charge on my debit card. Experian charged me, for the last five months, $19.95 for something I had not signed up for. I called the number and they asked for my social security number (which I did not give). They asked me a series of questions (did not pass) and then they asked if my name was Aron ** (of course not) to then declare I was a victim of identity theft. It turns out that this is a recurring pattern.

The website is vague and in my opinion, full of traps to get you to buy products that appear to be free but are not. I was only looking to get my credit score for $1 as advertised and ended up spending over $55 twice since my wife did the same. Further, you cannot cancel your membership through the website; you have to call them and listen to sales pitches. You'll hear the usual tactic, "If you choose not to cancel, we can offer the services at half price." Very dishonest and slimy organization. I can't say that the other credit companies are any better or worse, but one thing is for sure, Experian has to be as bad as it gets.

I didn't want to use my real info, but I didn't know anything about this company until I recently realized money was being taken out of my account. I called my bank and this company had been taking money out since the beginning of 2012. When I called the company and gave them my info, they gave me the name of someone else and asked me did I know them, and I did not. They said they would give my money back, which I'm still waiting on. I asked if the person would be punished for using my info. They said they couldn't prove someone used it. I think that is bull and they should make that person pay back what they took from me. I think it’s a lot of sorry lazy people who don't want to work for what they want - they’d rather take from others. If I don't receive a refund from this company, I will find a way. I will call the news, BBB and whoever else because I feel this is so BS.

I was never able to get a report from Experian even if I paid for all three credit reports. They charged me $29.99 and never told me, and because I never got a credit report from them with a credit score, I disputed the charges about 3 years ago. I’m going to move again in 6 months and I tried to get a free credit report from them earlier this month, but I was unable to because they needed to verify my identity. I sent all the necessary documents, which included a copy of my ID and a utility bill by priority mail and nothing so far. Experian must not exist anymore! Luckily, my present landlord didn't ask for my credit report, but I was denied renting an apartment before because the management company I applied to for an apartment could not get all three credit reports. I’m scared that it will happen again and nobody will rent to me. Please make them send me my free credit report!

I was charged $31 for my $1.00 credit report. This fee is for one month of access. Nowhere on their website did this amount show up. In addition, the emails I received from Experian did not indicate that I was charged this $31. The woman I spoke with said it had something to do with ordering reports from all three bureaus; however, this fee was not indicated anywhere. Next time, I'll use AnnualCreditReport.com. I immediately cancelled this "service" and, as a savvy consumer, they even got to me.

Experian Consumer Services and Experian Credit Bureau are different companies under Experian US. If you paid a dollar, call 888-888-8553 and cancel immediately or you will get charged monthly. Read what you're signing up for especially when putting in a CC #. For your free report, go to Annualcreditreport.com or call 877-322-8228. It's really free there. You don't have to put in a CC. Don't ever buy a credit score from a credit bureau. It's not the same score a bank uses. I used to work for the credit bureau portion so I'm just giving you some information to help out. Working for them isn't a walk in the park either. Good luck all.

These guys are the reason RICO laws were put into use. I had a simple deal. I give you money for a credit bureau report, you supply the info. The first time I logged on to their site, no problem. A few days later, when I need to dispute some info, they cut me off and want me to send a bunch of personal documents. No phone number to call a CS rep and get this. I sent the docs to them and they were returned because the PO box number changed! Shame on you Experian! You're a runner and worse than any bail jumper I know! How many times do you change your mailbox in Allen, Texas these days? Anyway, take it from me. They have no integrity. They are not reputable.

I noticed a few charges from these clowns on my credit card statement. I called to question them concerning it and find out who ordered it. They told me that all they were legally required to provide was first name and last initial only. Even when I told them they were protecting the identity of a thief, they refused to cooperate. I immediately contacted my credit card issuing credit union concerning this. They informed me that Experian has been doing this to numerous people over a long period of time. I again contacted Experian and informed them of what I learned. They refunded everything, yet still refused to give me the information of who ordered the reports.

I can't get a hold of a live person and if I don't get my credit freeze lifted by tomorrow, I will lose out on re-financing my home at no closing costs. I will be printing this and I will take you to court if your company makes me lose this chance. I have never in my life been more frustrated in trying to contact and talk to a live person. I have paid to have a credit freeze on my account because I had my identity stolen. I can't imagine a company that can treat the public with such distaste and lack of service.

For the first time in over 4 decades, my wife and I checked out our three credit scores by simply asking for them from one of our banks we worked with for over 20 years. Experian not only rated us 40 points lower than the other two, but showed us owning my dentist sister-in-law’s house (we do not), showed us having lived in numerous commercial and rental homes we owned or once owned, listed wrong employer, wrong telephone numbers, showed one missed payment on an over six year Kohl's card (we did not), showed a sold/closed vacation house over a year ago as being in active foreclosure, etc. etc. Experian should not be taken seriously and appears to be working with Banksters (www.BanksterUSA.com) to cheat consumers by helping lender cheats apply the highest interest rates possible or trap consumers to stay chained to banks’ "in-house" monies for millions of unsuspecting citizens.

On attempting to get one of the utilities turned on at my residence, a problem came up. The utility company told me that their records show that my Social Security number does not match with my name. This is my legal Social Security number since 1966. The same number I have worked under, paid taxes and Social Security under and used in every aspect of my life for the past 47 years. I called the Social Security Administration to find out if I was the victim of identity theft. The Social Security Administration verified my identity and assured me that the number I have is my legal Social Security number. And there has been no identity theft, that the number I gave to the utility company is my legal number. They told me that it is probably the result of a credit checking company giving wrong information to the utility company.

I have tried to contact them and they make it difficult to make complaints and report problems. But they can sell you their services for 30 bucks a month! All I want is to file a complaint against a vendor!

With ever increasing taxes and insurance, for 2013 I decided to budget my money better and keep better records. Going through my spending habits in 2012, I noticed a reappearing $19.95 from Experian. I've never been to their website nor ordered any services from their website. I immediately wrote down all the dates of the fraudulent charges and called the number in my statement. Apparently that number does not work, so I went online and found the correct customer service number.

I attempted to obtain my free annual credit report (as allowed under federal law), and Experian said they were "unable to honor" my request, although the other two bureaus had no problem. Instead, they gave me a form to mail in via postal mail and requested copies of several personal documents. This steers a person into opting for the $1 credit report and the subsequent enrollment in the monthly plan if one wants to see his report sooner rather than sometime in the postal future. It’s kind of underhanded, really.

I don't have an account with them, never have, but got charged $84! I don’t know what to say. They obviously are doing a mass fraud campaign. They said four names of which I "paid" for. If this were identity theft, why would they use it to check their credit? A class action lawsuit is needed.

I also ordered the $1 report and cancelled right away. On October, I got charged twice $17.95 ($35.90) on December. In a period of 6 days, I got charged 3 times $17.95 ($53.85). What the heck. Same thing as some of you. Experian says there is no record of my cancellation and that their record only shows one charge of $1. Yeah right. Class action needed ASAP.

I saw the following ad: "When you order your $1 Credit Report & Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period, you will be billed $17.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge."

I first heard of Experian when I noticed some unknown charges on my credit card that I use for online shopping. I had never even been to their website before, and they had been charging me $20 three times a month for the past two months! I called my bank right away, and they got it straightened out, but the associate I talked to said they had been having a lot of trouble with Experian charging Wells Fargo customers falsely. This was several months ago, and then today, I received a letter in the mail from "MSU" (my old college) saying that my old financial aid information may have been hacked and I should sign up with Experian to ensure that I was alerted to any false usage of my information. My name was not updated to my married name (which MSU knows) and the contact information and return address weren't even in the correct state. This is scam and fraud!

I noticed an unauthorized charge on AmEx card. AmEx would not dispute due to special relationship with Experian. I researched and called Experian, and they cancelled charges but could not say why they continue to allow individuals to purchase products on their site when that individual, Deborah **, had only my credit card number, not the CCV and not even the name on the card! This is an ongoing problem with Experian that they seem to unwillingly and unable to address, which is all the more ironic as they purport to protect individual's credit. Anyone have a class action going? I'm thinking a full-page Wall Street Journal ad might be appropriate. I will see what can be done.

I requested a free credit report from Experian. A month later, a charge appeared on my credit card for a monthly membership. This is pure fraud (class action lawsuit please). Of course, they are closed on weekends, so I have to wait until Monday to address it. But I am going to report it to as many places as I can and dispute the charge through my credit card.

I telephoned Experian to cancel my account. I was charged after I closed my account. I had telephoned. A man who barely spoke English tried to sell me more months, give me a month free and also give me more features. I said no. He said he would cancel my account but I could keep it for the remainder of the month. I said no but I'm still charged. Experian said that there was no record. Do not telephone Experian to cancel; do it by email through customer service.

I too signed up for a $1 credit report and ended up with a $31.00 charge on my card. I wish I read these before I was scammed. I got a letter from a credit card company I haven't used in years saying Experian told them my credit score was 608. I panicked because I have good credit my whole life. I went on their site - my credit was just fine. It worked. it got me on their site.

This is definitely the shadiest and worst credit bureau. Honestly, they should be shut down altogether. I tried the free credit report through LifeLock for Fraud Alert, no dice. So I tried going straight through them to get a three bureau report and score for $39.99. Guess what? They charged my account and still did not give me my report, saying that they could not verify my identity and I needed to call them. I called, and apparently I still could not verify my own identity for them. What the heck bad info do these guys have and where did they get it? Anyway, they said they would cancel my order since they could not verify me and issue a refund within 3 business days. 8 days later, 3 phone calls later, I filed a dispute for the charge with my bank ...

Experian fraud - I have you all beat... I signed up for the $1 credit check. I knew I needed to cancel within a week; however got busy and forgot. So I not only got charged $19.99, which I agreed was my fault, but they also charged my card for not 1 but 2 charges of $59.90 and also 2 charges of $29.95 all within 1 week. The information listed with the charges was "Continuity/Subscription Merchants" which I don't know what the heck that was. I never signed up for anything else nor agreed to have anything added to my $1 agreement. Needless to say, I made the phone calls also and was told that my card had been compromised by 2 different people due to this. I have been told that the charges will be reversed, but I went ahead and cancelled that card just to be on the safe side. I learned my lesson!

I got scammed by these guys as well. This cannot possibly be legal. They tell you for $1 you can get a credit report - no strings attached. But then they just charge your credit card $19.95 a month and hope you never see it. When I called them, they asked if I know a person by the name of "Mike **”? No. And what does that have to do with my credit report? Why would Mike ** be able to charge my or his credit reports to my credit card? How would Mike ** have gotten my credit card #, exp., and 3-digit sec. code? Mike didn't. Experian did and they tried to get away with fraud. That's terrible.

I wanted a free credit report and agreed to pay Experian $1 for the report they offered. Instead, they charged the card on Nov. 5th, 2012 in the amounts of $1 and $31.95. Then on Nov. 12, 2012, they charged $16.99. They apparently enrolled me in a monthly plan without my permission for $16.99/month. I called them and after a lengthy conversation where they made it as difficult as possible to get any kind of refund, I was able to get the $16.99 reversed, as well as a partial refund of $17 on the other charges. There was no indication that any charges would be made other than the initial $1 fee. This company practices fraudulent and dishonest business.

Let me just add my voice to the list of those scammed by Experian when we paid the $1 for a one-time view of our credit report. I read the website very carefully and did not sign up for any recurring service, yet I too just noticed a $19.00 charge on my credit card. I called Experian and the woman tried to claim I signed up for a 7-day free trial, which reverted to a monthly credit monitoring service. I told her I didn't sign up for that and she said I did. We went back and forth until I gave up and called my credit card company to dispute the charge (and request a new card with a new number, so it's impossible for them to try that scam again with me).

On November 5, I ordered my credit report - just that, no membership. When I received my bank statement, there were 2 charges, one for $1 and another for $17.95. So I logged onto their website and looked for a Customer Support phone number. I did not find it. I googled for Experian Customer Support and was able to talk to an agent. She said that I had signed for a membership, which I never did. I had to argue for over 20 minutes to get the membership cancelled and my money back. They are deceiving their customers and automatically enrolling them into a membership. That is fraud, isn't it?

I signed up for a free credit report from Experian and agreed to pay $1 on 6/25/2012. I have been charged $17.95 for 5 months, 6/29, 7/29, 8/29, 9/29, 10/29! I had skimmed though the terms and did not see anything about the monthly fee. Going back now, I see that 1/2 way though the fine print is a section covering a monthly fee once the free period had ended. With so many regulations out there, you would think a company should have to disclose any recurring charges in a clearer manner. I understand as consumers we should be more vigilant about reviewing terms and agreements and reading the fine print clearly, but I also feel it is the obligation of agencies to regulate these types of things, specially since these companies are getting away with these actions with few afflictions. To those of us that notice and complain about the charges, the company gives us back a portion of the fees that were incurred and we go on feeling short-changed and helpless, because we were essentially scammed. The company goes about their business and profits from our misfortunes and for something like a credit report that should be available for free.

This company is a total scam! I thought it was a reputable company since it was listed on the state website, but it’s a total rip-off! Experian.com offered a deal where your first month was only $1, and then $17.95 after that. They also said you could cancel at any time before the first month was over and you wouldn't be charged. I canceled the same day I signed up. I called the number and spoke to a woman who confirmed my cancellation. That was a month ago (September 21).

Misleading website makes you think you're paying $1 for a one-time credit check, but actually you're signing up for a $17.95/month membership. The info about the membership is indeed on the webpage but it's buried far below the big orange Start Here button and it's in small muted green text that most visitors are likely to miss. These kinds of scams should really be outlawed. If this happens to you, call Experian as soon as you notice the charge on your card and demand they remove it. They did for me.

My credit card number was used fraudulently earlier in the year, and I decided to check my credit report to make sure that was all that had happened. I saw Experian's offer for a $1 report, but I instead opted for the $31.95 report from all three agencies. Much to my surprise, I was billed an additional $17.95 7 days later. I received no receipt that I had been enrolled in any recurring program - but I did receive an email containing the report I had purchased - nor did the member section of Experian's website indicate any expiration or other trial status.

They got me too. They charged $19.95 a month for several months. I called in and was told an unauthorized user is using my card to purchase a credit monitoring membership. But hooray, they save the day and can refund my charges. Geez, what a scam.

I just realized that similar to many others who reported here, I too am a victim of the repeated unauthorized charges by Experian. I am out of the country for a couple of months and today when I logged in, I saw 4 repeated charges of $19.95 each for credit report by Experian that I did not sign up for and neither did I authorize any of them. I called Experian and they confirmed some other person used the card and charged it, and that they will revert it in a couple of days. This is a clear scam. I wonder how a credit reporting company cannot have basic safeguard measures to check the name on the credit card against their report and to call them as one of the top 3 is simply outrageous.

So I have been monitoring my credit with Experian for over a year, as well as my wife. We are paying this horrible company $40 a month. We pay our bills and keep our balances under 25%. This month, my score dropped 25 points? I went online to see what happened. There are no details on what happened, just that my score dropped? Why do we pay this stupid company $40 a month when they give you no details?

Fraudulent monthly charges - I have been charged $19.95 a month for the past 2 months from Experian, and I have never done business with them. This is the second time in the past year this has happened to my account. My bank supposedly investigated the charges the first time and removed the charges, but I never heard anything on who made these charges or how these charges were made. Somehow, we have to find out how this is happening.

I was refinancing my home and so I wanted to check my credit score. I went to the Experian site and signed up for a one-time $31.95 fee. Somehow without me realizing it, I was signed up for two regularly monthly bills. One for $17.95 and another for $14.95. I finally realized it after they'd charged me up an extra $99.70 over my initial fee of $31.95. After being put on hold on and off for 45 minutes, I finally got them to refund most of it. But it took a lot of persistence. Clearly, not everyone has been as lucky. I suspect they purposely set up the website this way because they know that people will somehow be confused and sign up for extra charges without realizing it. This company needs to be called out on this. I'm willing to pay for a credit check but I really don't like being tricked into paying extra money.

I noticed the $17.95 charges after four months. They refunded three of the four charges. Needless to say, I am pissed off.

I signed up for a $1 credit report glance and was billed more monthly. It did not even give me a number score and I have now been billed $17.95. I just can't believe these companies. Nowhere did it say that I was signing up for some membership.

Other people on my report - I've tried to pull my report to check it and after 2 months of even trying to get it, Experian has someone else's information on my report and are now saying they cannot validate or verify my identity!

I did not knowingly sign up for this service. I am getting billed $16.95 for twice something I did not knowingly sign up for and I would like a credit back.

I wanted to check my credit score. Somehow I was enrolled without my knowledge in a mysterious monthly Experian membership. Apparently, one has to cancel this membership within 7 days to avoid the $17.95 monthly fee that has been appearing on my credit card statement. I called the number I found on this ConsumerAffairs website after googling "Experian 17.95.” This site was the first listed. I noticed the 561 consumer complaints about this situation. Such a scam! I spoke to the operator to find I had paid for 3 months over $56. I requested my month back. She offered to cancel my membership (like I ever used it). I was furious. I wanted a refund. I asked for the supervisor.

I paid $1 for a credit report and provided my credit card. Then I agreed to pay $31.95 for a more extensive report. I was fine with that. Then, my credit card started being charged $17.95/month. Fortunately, I caught it after only two charges. When I called (1-877-284-7942), I was told too bad that with the $1 report, I had also signed up for some service that I had to cancel within seven days. I had never seen that even after I went back to the site. I had trouble finding that little detail. After about 20 minutes of my time wasted and promising them I would not back down, I got all but $0.95 of my $35.90 in unauthorized charges refunded. Simply maddening. How stupid it is for companies to do business like this. I left T-Mobile for the same reason and will never use them or Experian again.

I got a charge today on my credit card and I wish I would have read these reviews first. I thought that as a credit bureau, they would be reputable. But these people are crooks. I really hope someone reads this and stops from getting their $1 credit report. Don't do it. This company is full of scumbags. I can't believe they get away with this.

I decided to check credit, found Experian's site offering $1 credit report. I signed up for it and was billed $1. Later in the month, a charge from Experian appeared for $17.95. Below the sign up box and the orange-yellow sign up button, there is the boiler plate notice about the consequences of signing up. It is on the same page as the sign up offer but the layout is deceptive that it is not immediately obvious to the casual user. I called and was able to cancel the service but there was no refund. It is really sad that companies like Experian use what seemingly appear to be such deceptive practices.

I apparently signed up for automatic monthly billing from Experian at $18 per month! Most consumers of Experian's service clearly do not require monthly access. This is a scam and Experian knows it. Really not much better than other websites that offer silly product and put consumers on automatic monthly billing. My understanding is those websites are no longer allowed such behavior, so how was Experian exempted? Shameful. Very shameful.

I put in for a "free credit report" and was charged $17.95. I could not even access my credit report. They asked me 3 security questions, which I answered accurately and they denied me access to my report. 30 days later, they charged me $17.95. This is fraud from Experian, a company that supposedly is helping us to detect fraud. They should be fined by the federal government. The attorney general's office should conduct a major investigation on Experian! They are stealing money from "unsuspecting" people and they know they are. How many thousands of people have Experian stolen money from using this scam?! The CEO, executives, and senior managers of Experian should be fined and sent to jail.

I'm not angry, I'm livid! Nine months I've been trying to remove a default that was added to my credit file in error. This has flecked with my business and personal credit. Experian has all of the data confirming it is their mistake and yet they will not act nor remove it. No apologies, nothing and yet they are happy to bill me $15 a month. How can a company get away with such a poor dissatisfaction score? And one that holds such sensitive data! That's scary.

I tried the free credit report and now I am being charged $17.95 from my checking account by Experian. I thought this was a one-time payment to see my free credit report that was to be free. I want to stop them taking money out of my account. How do I do that? Thanks.

I requested my three credit reports at CreditReport.com. I have paid for their service. I am now being charged additional fees from Experian. I tried to find someone to contact online or at the company. It is a scam! There is no phone number to call to resolve a dispute such as this. Help!

My problem has been with Experian and their "free" credit report (they charge you a dollar). They are doing the same thing many have called freecreditreport.com scammers for. On 6/20/12, I purchased the "free" credit report from Experian and was apparently automatically signed up for their triple advantage membership. They have charged my credit card 3 times in the amount of $17.95. I spoke with them and after some heated discussion, they agreed to refund 2 of the charges as a "courtesy" to me.

Deceptive marketing scam - They were marketing a $1 credit report which I took advantage of and it turned out that I had unknowingly signed up for some credit monitoring service while getting my $1 credit report. I looked at the promotion again and it turns out that they did have some small print, but it wasn't even in the same box as the promotion! It was listed underneath in an area that listed alternative services that they offered. I insisted on a refund of the 2 monthly fees that they charged me and they only refunded 1/2.

I am only 30 years old and usually watch out for these types of scams on the internet. But I must have missed checking a box when I was ordering my free credit report. I don't even remember entering my CC number but somehow I was charged $14.99 and I didn't cancel within 7 days so they refused to give my money back. They are so sneaky!

When I signed up for my $1 credit score, I eventually got charged $17.95 for a monitoring service. So on the 1st day of the charge of $17.95, I called the company and tried to stop it but the company would not offer a refund for one day. And the other problem is that once you sign up for the score for $1, there is not an area to cancel the membership right away. It is a scam and I got bit. Please don't do the same thing.

I was charged 3 times an amount of $19.95 under Experian. I called a number provided on this site: (714) 830-7000. I was sent to Customer Service where someone helped me block the charges. They also managed to get me a refund of all the money lost. I suggest you call in and talk with someone of the company in order to get this all settled.

Double and triple charging, and charging my account at all - We wanted a single free credit report in May 2012 and have been charged 2 to 3 monthly charges every month since. So, I called Experian to fix this problem and get my money back. They would not give it back and only canceled my account. They are stealing from us and I can't do anything about it. I can't believe no one has done anything about this after seeing so many complaints about unlawful charging.

Last month I could not log into my Experian account and gave up. This month I tried again using the links provided by Experian's email (saying they have charged me for service!) - it failed again. So, I called the help desk phone number. Both URL addresses listed in Experian's email are failing. Experian has so many credit monitoring products and web URL addresses that it has become impossible for their help desk people to troubleshoot! I was just on the phone for over one hour with them. Even he could not find/fix the broken URL links for Experian's product Triple Advantage. He found another link but when I tried to log in, I got an invalid username/password. He reset the password twice and I never did get into my account. I told him to cancel my subscription (which I thanked him for doing so!). You can guess I received an email with the bad website URL addresses listed!

Experian credit charged my credit card $19.95 without my knowledge - not once, but twice. Telling you to stay away from this company is not helpful since they obviously get your card number from somewhere and charge it. Hoping to get away with it. With us, our bank refunded the charges and blocked this fraudulent company from charging us anymore.

My credit card was charged twice by Experian without my authorization. I had the credit card company remove the charges and issue a new card with a new card number. One month later, more charges appeared from Experian. Total **. I again disputed the charges and was issued a new card. I'm calling my credit card company today to block all charges from Experian after seeing all the complaints here.

Experian FreeCredRpt InfoFCR com * CA charged my debit card for services not wanted. I discovered the charges when I looked at my bank statement. The website is very misleading. If you log on to the site to download a previous report, they automatically charge your card. I called Experian FreeCredRpt InfoFCR com * CA and was transferred 6 times. When I finally was connected the the correct department, the woman said she would cancel my account but would not be able to give me a refund. This is stealing and they should be prosecuted. It's scary that a credit bureau can have so much power over our credit without oversight. I want my money back and will do anything to do so.

Does this charge look familiar, Experian *Cr877 2970 CAUS? I have been charged $19.95 per month since April 2012. I just noticed the charge today, August 7. I called my bank and they are reversing the charges; however, I had to cancel my card and am now wondering where I shopped that this information was stolen. I have contacted my Attorney General's office and filed a formal complaint. Best to call your Attorney General's office.

I had a subscription to Experian for a credit monitoring service starting back in 10/11. I was billed $7.xx every month. Nothing out of the ordinary appeared on my statement. On or around 4/21/2012, another transaction from Experian came up on my statement for $12.95. I did not catch it until 8/6/12. The billing line is similar, the transaction dates are a few days in between, the contact phone numbers are different, and the transaction amount is different. When I called the number on my statement where the questionable transaction occurred, it was not Experian - it was creditscore.com

On Aug. 2 2012, I became aware of charges being made to my bank account by Experian without my knowledge or authorization. It was also brought to my attention that these monthly charges of approximately $19.95 were being withdrawn from my account as far back as last December. I am requesting that these charges to my account stop immediately and that Experian refund my account for the $19.95 monthly charges it withdrew from my account without my knowledge or authorization from December 2011 to July 2012 for a total of $159.60. Your immediate cooperation in this matter would be greatly appreciated.

My husband and I use two CC's exclusively online, an MC and a Discover. Both were compromised somehow. Three months ago, I noticed a charge to the MC for a face care product from CA which I did not order. One call to MC to dispute the charge, cancel the card, a new card was issued, and the problem was solved. The same billing cycle, three months ago, on the Discover card was an initial $1 charge for freecreditreport.com, followed by $14.95 & $19.95 charges from Experian. Again, a call to Discover to dispute the charges, cancel the card, and with new card issued, supposedly the problem was solved. When I called to activate the new Discover card, none other than Experian came on the line to ask if I would like their services to which I replied no.

Okay folks, take a deep breath and relax. Everything is going to be okay. First off, thousands of people have been ripped off by this scam and what it is basically is a fishing expedition for legitimate card numbers. A person calls Experian and says they are Monica or Monique in my case and that they are an authorized user and wish to get credit card protection on credit card number **. Now, they could care less if they get protection, what they find out is if the computer generated number is authentic. You see up until recently, Experian did not require a 3 digit PIN for verification when signing people up for this service. They thought it was too bothersome to the consumer of the service. Basically, because they did a bad job at their own security, we got screwed.

I requested the $1.00 credit report and got billed for "membership" $29.95 for 2 months! When I got my credit card statement, I called Experian to complain. I also called my credit card company. The credit card company knew all about it after receiving millions of complaints, but said they could do nothing. Experian said I had "signed up for a membership.” I argued saying I had not knowingly signed up for a membership and demanded that they prove it. I got nowhere. So, they scammed me for the $1.00 credit score, plus $60.00 in monthly charges. I think it’s outrageous they get away with their deceptive site. They are making millions with this pirating scam.

Experian monthly charges I did not know about - I paid $1.00 for an Experian credit report. I did this online and paid with a debit card. I have since been charged $17.95 twice (6/23 and 7/25) without my knowledge until I was balancing my checkbook today. I feel that this is very deceptive and I was not asked if I wanted to pay this fee or even given notice of the charges via mail or email.

I just found a charge of $19.95 on my Bank of America Visa credit card. It was the Experian that I have never used! I called BOA to dispute this charge and guess what? I found out another charge of $19.95 last month from Experian. I don't even know or have ever used this company before. Bank of America said that it should be safe to keep same credit card number but after I read all these reviews, I don't feel safe to keep my credit card anymore! This company must have a very poor security system or they are just scam! I'm so angry!

Unauthorized recurring charges - They tell you that they will charge you $1.00 for a credit check, but then they charge your credit card every month for $17.95. This should be illegal.

I have charges on two credit cards for $19.95. I never asked for a free report or any kind of credit report. They just showed up. I had to cancel two credit cards. This is crazy. I called Experian and they did not even show the charges - fraud!

Experian seems to wield a powerful stick with credit card companies and the consumer bears the brunt of it in the form of fraudulent monthly charges. After calling Experian to cancel the "free" credit report service - not free at all - my card has continued to be charged month after month after month. This seems to be a common occurrence. Experian seems to be committing credit fraud against several consumers. Ironic, isn't it? While I don't have the time to pursue this issue further, there is certainly a large class of individuals who have been victimized by Experian's false advertising of "free" credit report services and subsequent fraudulent monthly charges. Monthly charges that one cannot dispute or even cancel. Please, some legal firm must exist that wants to pursue this and I strongly suggest you do. There are thousands of consumers being wrongly charged $14.95/$17.95/$19.95 per month by Experian. This must be a multimillion or billion dollar class action case! United States citizens and consumers alike need your help. Please give this your attention.

I was looking for one free credit report and then noticed that I was being charged $16.95 every month since then. Shame on me for not catching it sooner, but at the time it was not obvious that this charge would be happening. When I called to complain, she said it is clearly stated on the website and there was nothing she could do about all the charges. I told her I wanted it stopped and she said she cancelled it. What a scam. "Free" is not free.

I would like to add my experiences, as I see there are many others too. In March 2012, I started receiving multiple charges of $14.95 and $19.95 for Experian on two of my credit cards. I reported the charges as fraud and cancelled both cards, only to see additional, similar charges on the reissued cards. This is what I did that you may also want to do:

I found that 4 monthly charges of $21.72 were made on my credit card account by Experian. Julie at Experian told me that someone named "Ulonda" had opened an account using my credit card and that they were authorized to charge my account monthly. She said that I would receive a refund to my account in about 10 days. I can only hope she will keep her promise. What's going on with this company? Four similar complaints were made yesterday (July 18, 2012) plus the other 525. They need to be investigated! How can someone named "Ulonda" profit from doing this if Experian isn't part of the scam? Just think of all the people who never check their account! I will be checking mine regularly from now on.

There were three unauthorized charges on my three month old WF credit card account for $19.95. When I called Experian, they said the charges were set up through CreditReport.com by a Sheila **. I told them that I never set it up and don’t know a Sheila **. They said that they would refund all three charges in 7-10 days and to call my bank and let them know the charges were unauthorized. We'll see.

Experian has charged my credit card without my permission in May, June and July for $19.95. Chase automatically canceled our credit cards and credited our account for the whole amount. Chase felt the charges were fraud.

I had unauthorized charges for monthly credit report showing up on my American Express. The company refuses to stop the charges. I have also filed a complaint with American Express.

I had 3 charges since May 2012 for $19.95 on my BofA ATM card. I went into the bank today and they assisted me with filing a complaint with their fraud department. We did a conference call to Experian and they determined these charges were not in connection with my social security account and agreed to reverse them. BofA decided not to pursue the complaint unless I do not get a credit.

I asked for a free credit report from all 3 reporting agencies. I paid $7.95 to see my score at Transunion and told them that's all I needed done. They agreed. Equifax just gave me a free report. I did not want a score done. Now Experian was a different story. I tried to find it free on their site. The only choice was a $1 option to get a report, you had to cancel within 7 days (I cancelled the next day). They charged me $1 on my credit card, plus near another $17.95!

Fraudulent charges - My 16 year old had a $14.95 charge on her debit account from Experian. They refunded the charge, but we also found out that they use this for sales. When you call, they try and sell you on their product. I thought this was a reputable company, but it's a scam.

I was charged $19.95 for a service I never ordered. Apparently, a credit card of mine was hacked because the first sign of something wrong was when a box arrived at my door containing something I never ordered. When I contacted that company, the charges were promptly reversed and I offered to return the package. But Zappos, the company, said that it would cost them more to restock, etc. I contacted the credit card company Citibank and found that 2 more unauthorized purchases had been made, one of which was to Experian. In addition to contacting Experian (and I was "cheerfully" refunded my money), I put a hold on all three credit reporting agencies. After reading today's article, it seems that Experian sounds pretty fishy and should be investigated further.

I have had multiple unauthorized charges on my debit card for $19.95 billed as Experian at **. Even after I cancelled my card and received a new number, a few months later, the charges have reappeared. My bank always refunds the charges, but how is that they are able to place these charges on my account even after changing the card number? When I call Experian, I am very quickly given only a first name and last initial as the "culprit" who supposedly ordered a credit report under their own name. But I'm told they can't tell me anything else. So this person orders their credit report using their own SSN, but my credit card number, name, and I'm assuming my billing address and it didn't flag their system. I asked why this is happening to so many people and what were they doing to stop it. The lady told me that they were aware it was happening but their system allows it.

I called last year to cancel because I didn't sign up for this! They said they would cancel but never did. I had to put a merchant block on my credit card. They only returned 1 out of 11 payments of $19.95.

A month or so ago, I received an unauthorized charge from Experian for $1. I did not make any purchases from this company and have not had any communication with them before. I immediately called my credit card company, Chase, and closed my account due to fraudulent activity and they issued me a new card. On June 23rd and June 28th, I was hit again for 2 more unauthorized charges from Experian now with my new credit card! Each charge was for $19.95. I have since filed a dispute with Chase and have asked them to block Experian from making any further charges to my account. I am still waiting for this to be resolved and I am very angry that this is happening. I do not understand how this company is getting away with this.

As I was about to graduate college last May, I started looking for "real" jobs in March via sites like careerbuilder and monster.com. I got a lot of emails from random agents looking for temps, but a handful of legit-looking companies. One wanted me to fill out a free credit report, as the job required handling money. It seemed okay. I got a "free" credit report, and obviously had to provide my card info to do so, but I made sure to say "no" to all memberships and anything that said numbers other than "free."

I noticed multiple charges by Experian on two of my credit cards. When I called Experian, they would not assist me unless I gave them my Social Security Number. I disputed the charges through my bank, Chase, who cancelled my accounts and issued me new cards and are investigating the fraud with Experian. They have heard about many complaints like this and Experian gives a wrong person and address as authorizing the charges.

I check my credit card bills regularly. I noticed a $19.95 charge from Experian. I called the 1-800 number. They asked me for my social security number and my credit card number. Really? I called my credit card company and filed fraud charges. They have quite the scam going on.

I was fraudulently charged $19.95 for a credit report on 5/15/12 on my BofA Visa card. I reported this to BofA Visa who then issued me a new card. I reported this to Experian and they reversed the charges and said they would investigate. On 5/24/12, I got hit with another fraudulent $19.95 credit report on 5/24/12 on my Capital One MasterCard. I reported this to Capital One who said they will issue a new credit card. I will report this to Experian as well to get charges reversed. My complaint is that Experian's fraud department is not doing enough to either protect my credit card information or prevent fraudulent charges for their credit reports. It seems too coincidental that two credit card numbers were compromised and that they were both used for Experian credit reports.

I noticed three months worth of charges from Experian Credit Scores on my bank statement. I have never signed up for any credit report website. I called my bank (Chase) and they said they would refund my money, but only after the latest charge had gone through and was no longer "pending." In the meantime, they gave me a phone number to call so I could directly speak with someone from Experian. I called Experian, and the representative told me apparently a Natasha ** and an Amy ** were authorized to use my bank account to order credit score reports. I do not know anyone with those names, and even if I did, I would not be so stupid as to authorize anyone to use my bank card. Experian said they would refund my money in 6 to 7 business days, which seemed too easy to me. I'll believe it when I see it. My bank advised me to call them tomorrow after the latest charge has gone through.

This company has been charging my credit card every month since Nov 2011 by 2 separate people!

I received a call from American Express questioning charges made to my card by a credit report service in Florida, which turned out to be an Experian company. AmEx called me about 15 minutes after the charge was made. My AmEx card was immediately cancelled. Fortunately, I was home to receive the call and also fortunately wasn't planning a vacation so I was home to receive the new one when it came. A month later, I observed two charges from Experian, $19.90 and $29.90. AmEx allows recurring charges to an old card to continue as a customer courtesy. Experian has not provided me with any info as to what info of mine may have been compromised. They just said that a Jeannette and a Monica had asked for credit reports using my card number and that they have no control over who asks for credit reports. Kudos to AmEx for immediately questioning the charges, but the event cost me time and trouble to change my credit card info with the reputable business with whom I regularly do online transactions.

Six days ago, I visited Experian's website hoping to get a free credit report. But when I found out it was $39.95, I canceled and closed the window. This morning, I noticed that on that day a charge of $39.95 for Experian credit report was pending. I did a Google search, found this website, and the phone #: 714-830-7000. I called, the lady forwarded my call to another nice representative who asked for my name, zip code, home address, date of birth, and last digits of my credit card. She told me that the payment had not gone through since I had cancelled the membership six days ago. I told her again that on my credit card a charge of $39.95 was "pending" and she reassured me that I would not be charged. I will wait a few days to see this payment drop. If it goes through, I will call again! But she did reassure me two times, so I'll have faith in her.

I found a charge from Experian Credit Report Co. for $19.95 on my credit card. I disputed the claim with my credit card company. I called Experian and they said that a person named ** used my credit card to pay for a credit report. They then offered to reimburse me the money - without my giving them the exp. date on my credit card or the code on the back of it. Why would they be so eager to reimburse me the money? It sounds so fishy. I have read that this has happened to other people and it follows the same pattern. They claim a 2nd party uses your credit card to access a report. I don't believe that. I think if someone has your credit card #, they would go to Walmart and purchase stuff rather than a credit report. I suspect that Experian is the source of the fraud. They have access to a lot of information, so they are banking on consumers not checking their monthly statements, and if they do, and are called on the carpet - they reimburse the complaining person.

Experian, a credit reporting company, charged $19.95 to our credit card without authorization. Fortunately, our credit card company caught it, canceled our credit card and credited our account.

After doing the $1 credit check, they charged me for 3 months of $17.95 before I realized. They agreed to credit me back for one month only, despite speaking to 2 reps and a supervisor. Now I'll call my bank and try to see if they'll reverse the charges. They are hugely misleading and of course, only let you know that there is a 7-day cancellation period or else you'll be enrolled in a membership in tiny print at the bottom of a welcome email.

After paying Experian $1 for the credit report, I found a charge of $17.95 on my account today that I had not authorized. I have contacted my card company in writing and by phone. I tried to call Experian but couldn't get in touch with an actual human. Thieves! I am being ripped off by one of the three main credit bureaus!

I was charged many times after I provided Experian with my credit card. They promised to charge $1+ for my credit report. After this, I was charged a few times with various charges ($18.95 and $34.79 twice). The telephone conversations with their representatives were frustrating and mostly useless. Finally, they promised to issue three refunds ($18.55 twice and $19.54 once). Actually, they are supposed to refund me for $69.58. The way this company operates is itself a fraud.

We found three unauthorized charges placed by Experian on our credit card statement for April 2012. When we called Experian, they were hostile and completely unhelpful, so we took our complaint to our local police department. The officer there called Experian and was treated in exactly the same way, something she had never encountered in years of dealing with credit fraud. After VISA reversed the charges, Experian was embarrassed into cancelling the charges. To date, Experian has not revealed any information regarding the perpetrator of this fraud or apologized in any way for what it did. It has taken many, many hours to try to sort all of this out and we have had to place a freeze on all of our credit because we have no idea who, besides Experian, was involved.

I ordered the $1 report and then the three credit reports for $31.95. I clicked no on the bottom of the form and they still charged me $17.95 a month. I called today to have have them remove charges. Very unethical company. Do not use them.

I also noticed unauthorized charges from Experian, one in March and one in June. Both times, I contacted Experian and was told that someone with a different name, address and SS# used my debit card to get a credit report. Really? You can't buy a pack of gum unless you have the correct credit information. I have contacted my bank (Chase) and was told that they will put a block on any future charges from Experian (we'll see how that goes) and all the charges have been refunded. I have filed a complaint with the Florida Attorney General. This year, there are 168 complaints regarding this issue and I have also filed a complaint with the FTC. I strongly suggest that everyone do the same. Something very fishy is going on.

At the normal expiration, I received a credit card from Chase but never enabled it because I use another card. Then, I noticed some charges for $19+ for the past two months from Experian. To the best of my recollection, I did the one-time credit report and canceled the account with Experian. That was years ago. Now, these charges appear out of nowhere. Who gave Experian a license to steal? How were these charges authorized? This company goes beyond unethical. It is pure hypocrisy.

This organization is destroying the American economic system and refuses to honor privacy laws, federal laws and to separate from multiple offerings prohibiting consumers from gaining access to employment, business services and credit when and where needed. Citizens of this country need to unite to shut them down if they do not change their practices and report accurate credit and provide access to consumers under current laws without blocking. I am blind and they refuse to send or allow me to access my credit files that have repeatedly cost me job opportunities, and the ability to conduct business in a normal manner.

I paid $1.00 to get my credit report. They charged my account $1.06 then several days later, I have a charge of $19.07 from Experian. How do they get by with this? Is something being done about this company? Look at these complaints on this website. You cannot call and talk to a real person. What a crock of crap. This needs to be investigated. I am writing letters to everyone imaginable. We need to pull together and file a lawsuit against this company. Scammers!

I was denied a credit card because of an item on my Experian credit report. I bought a copy of the report (which also is a scam because they use a low intro price to lure you in for a monthly fee scam - you need to call to get it stopped). There was erroneous information on the report and I went through their process to remove the erroneous information - twice - even got them a letter from the company they were reporting that I had a judgment from. It didn't matter. They sent dispute results that said the bad information would "remain". I'm talking with Ohio AG office, also contemplating a civil suit. It's an open and shut case.

My husband did their $1 credit check back in October 2011, while he was deployed. He canceled it right away and never thought about it again. This past Saturday, I was trying to pick up something for our baby, only to find out we had no money in our checking account. It turns out Experian has been stealing from us since then in amounts of at least $19.95 a month. When my husband called this morning to get our stolen money back, they fought with him and refused to refund anything but the latest payment. I am furious and want the rest of our money, but I've got no way to reclaim it. Avoid Experian if at all possible. I will be canceling our checking account and moving to a new bank to prevent them from doing this to us again.

There’s a charge on my credit card, but I did not order. I have tried several times to get a hold of Experian, but there’s no way to contact them! How do I get them to stop charging my credit card?

I received my CC this week. I noticed a charge for $19.95 from Experian. I called my CC company and they hooked up Experian Fraud Dept. Experian said someone by the name of Rosa **, no last name, is trying to open up a CC in my name. First, I believed them and got a new CC. But after reading all of these comments, I believe they somehow get your card (Experian) and slap a few charges on your account with hopes that you will pay it. No way Experian, now I am getting the BBB involved.

I found three unauthorized charges on our credit card: $12.95 on May 4th, another $19.95 on May 4th, and $19.95 on May 13th. I have never done business with them and did not authorize these charges. When I contacted my credit card company, I had to cancel my credit cards and have new ones issued. I tried to call the number listed on my credit card statement, but they are only open from Monday through Friday. Hopefully, no other damage has been done.

I spent close to 4 hours in totality trying to remove my credit freeze. There is no number that connects you to a live person. The number they list is 888 397-3742. The other numbers listed on the Experian website is not staffed with customer service representatives who have any idea how to help. The phone that is listed was also not working intermittently.

Thanks, Experian. Enjoy the $80 bucks you got from us. We will never use them again. My husband ordered this service from Experian. I guess he thought it was a good idea to check his credit report. No one told him that everyone is entitled to look at their report for free one time a year! He thought he only had to pay $19.95 once. Like many other husbands out there, he doesn't even look at the credit card statement. Our credit card was being charged from January 2012 to April 2012. When he finally got around to calling, they said they were going to refund the last month, but they still charged us for April. I understand they did nothing wrong by law. They just prey on people like my husband who order it, forget about it and never open their credit card statement. Experian, you are a credit report company. Why go ** around with people’s credit? Who the hell needs to monitor their credit report that closely?

I am so sick of this sleazy sign up, charge later billing garbage. Who can honestly work for a company that makes its money by borderline subscription scams? I was under the impression I had to cancel the account within 30 days before it would charge me, then I look after a few days, and it's ($20) charged to my account! Turns out it's 7 days now! Those ** changed the amount of time before they auto bill the credit card. I thought that perhaps they may be reasonable if I immediately called to cancel as soon as I had the charge since they have the ability to verify that I had not logged in since the account inception. Would they give me my money back? No. Just another crap scam out there in the world. ** garbage.

I am receiving monthly charges to my credit card of $19.95 for services by Experian which I have not authorized. I have disputed the charges with my credit card company and they have reversed the charges. This is the second time in the past four years that I have received unexpected monthly charges from Experian. I want to know what you will do to stop these unwanted and unauthorized charges.

I ordered your $1 credit report. Then, I realized I was charged $17.95 for a monthly service. I went back to your website and saw where you snuck that fine print cancellation disclaimer in lighter text on the bottom with no corresponding email address or instructions to cancel. I have now canceled my card and will get a new one to stop you from charging me again. What you are doing is fraud - plain and simple. So, screw you.

Since January this year, I have been receiving fraudulent charges from Experian.com. Every month, I call to my credit card and they promise to stop the charges. Last time, in April, I called to my credit card and Experian, both side promises to stop this charges. However, in end of April, I had 2 charges from Experian. This time customer service in my credit company promise to block all charges from Experian, but it looks like I will need to close this credit card. I was their customer for almost 15 years. I have credit protection. However, they cannot or do not want to protect me from fraud.

Since October of last year, I have been receiving fraudulent charges from Experian.com at least once or twice a month. I have never visited their site nor ordered a credit report but I continue to get charges from them at least once or twice a month! Every time I call, they just say, "Oh, this happens all the time. I will shut down the account and refund your money." I have done this so many times now I now have Experian on speed dial. I have changed both my debit card and credit card numbers but somehow the charges keep coming and I never get any other fraudulent charges from any other company, just Experian. I have asked them to block my card from being used at all and they said they can't do that. I will either need to get a new card or keep calling back to cancel the charges. The most recent just happened today. I just received another two charges.

I noticed two Experian charges of $19.95 on my credit card. I called the credit card company and they put a block on Experian charging me for anything and replaced my card with a new one. Yes, that's a pain but the old number is totally compromised. They also told me to call Experian and ask for an explanation. I did and was told that someone had opened an account with my card number. The Experian woman was chatty and told me the name of the person. He had only used a first name and an initial for a last name! Come on! Experian actually opened an account with that info! Shame on them. I'm amazed by this experience and now feel that I have to constantly check my credit cards for phony charges. What a pain in the ass.

It actually does not look like this is Experian's fault, but someone is using their services to commit fraud. One of my credit card companies contacted me because of unusual charges. They reversed them and issued a new card. One of them was from Experian which was worrisome. The next week, more charges popped up on a different card. Someone used my cards to pay for credit reports for four other people. I am guessing they also used someone else's card to pay for a credit report on me, which is how they were able to more easily gain access to multiple accounts (finding out where I bank, etc).

I checked my statements on my debit card. I was charged $31.99 in April and now $19.99 yesterday. I haven't even signed up for their services nor do I want their service now. Fraud. I will call them after work to dispute. Join me in a lawsuit anyone?

In March, Experian charged my credit card $19.95. I had not contacted them for anything nor authorized any charges. My credit card company reversed the charge. I just found another charge from April for $12.95! Is this really Experian doing this or some other group impersonating them? The merchant name was slightly different each time (Experian Credit Report and Experian Credit Score). Either way, it is a scam and I am annoyed!

Like many others, I noticed a "recurring charge" of $19.95 on my bank statement. I had ordered a "free" Experian report on 4/20/12 and my account was charged on 4/25/12. Nowhere did I enter my debit card number. I don't know how they got it. When I called the 877 number listed on the charge, I was told the card was blocked and the charges would be reversed. When I asked about the scam, they couldn't give me any answer. They said a person named "Batty" used my card. They said I could request a subpoena be issued by writing to P.O. Box 19729, Irvine, CA 92623. I have no clue what is going on and want you to follow up and get to the bottom of this. Thank you!

Just got my credit card bill. It has a $12.95 charge for a credit report that I neither ordered nor received. I put it in dispute with my credit card company. I emailed Experian and got a stupid form email back telling me of the services they would like to sell me. I want to know how they got my credit card number. Thieves.

I canceled Experian. Now, they are still debiting money from my bank account. They are stealing money out of my bank account. How do I put a stop to this?

Once again, I was charged $19.95 by Experian fraudulently. It happened in March 2012 and now again in April 2012. I had called and got reversals for the charges in March and was told I needed to change my credit card number. I did not do that because it is a major inconvenience for me. When I was charged again in April, I called and they said they would reverse the charges again but somehow, could not stop this recurring charge. I told them they needed to fix their process and block these charges. Eventually, the woman said she thinks my "account" is now blocked, but I don't know if that is true.