Experian Reviews

I also agreed to pay the $1 trial fee but immediately cancelled the trial. They did not cancel my account. Instead they charged my account without consent, stole $21.95 and proceeded to tell me they will not refund the money. I have filed a dispute with my bank and it's pending currently. Do not sign up for this. They will charge you either way and will not refund the money without significant effort. I will update my review once I receive the results of the dispute. Experian is a scam. They only wish to steal your money.

I'm very upset with Experian. You can't advertise that you offer "Free Credit Reports" and then charge people $21.95 monthly because they didn't read the fine print. I called after I realized I had been debited and they told me that they are not able to refund my payments because I "did not cancel my membership soon enough." ** joke. Experian will never get my business again and I will be sure to share this news with anybody who is considering using your service. Have a horrible day and I hope you enjoy that money.

Like everyone else here, I fell for the "free report" lie that Experian turns into a monthly fee for providing absolutely no further service of any value whatsoever. Unfortunately I didn't catch it for a couple months, and then when I did I immediate contacted them through their site which resulted in an email exchange where their representative asked for more information and then failed to respond when I sent it to them. Finally after multiple tries the email address started bouncing and I found a phone number to call. After being on hold for quite some time someone finally took my information and closed my account. Unfortunately, they managed to hit my account 4 times with the 21.95 charge before that point.

Don't use this service. They charge you more than what is stated. I was charged $40 the first week and then charged another 21.95 the very next week. They do not make it clear on the website about charges more than a dollar and it is not clear that you are signing up for a service. When you call to get your money refunded it doesn't seem anyone can refund any money.

I signed up for a 1 dollar for a free trial to see my credit report then all of sudden started seeing 40 payments taken out of my account that I was not aware of. Beware of this company. I wish I would of seen the reviews about this place.

Recently saw an ad that you could see your credit score for free from Experian by going to Experian.com/free, so I went and yep they let you in and you can see part of your record. But the score they keep hidden and say if you want to see the score you have to pay $4.95 per month... What!!! They should be slammed by a lawsuit for lying to the public. Without us they wouldn't even have a business. What a sad, pathetic company. Well we do need your score. I went to credit karma and they are truly free, not low life forms trying to lure you into their trap to get money out of you. Shame on you Experian. You are not a good company. I believe in Karma and you'll get your up comings.

I have just endured the worst 2 hours of my life. I have tried every contact info I can find to try to correct an error in your database regarding my birthdate. Macy's Dept Store denied me a credit card because they "cannot verify my birthdate" and they cite you as the reporting agency. Someone obviously made a data entry mistake. I would like to fix that. After multiple phone calls (to both the office in CA and several 800#s) and attempts to use many online features, I cannot get resolution. A nice fellow (David) at the 714 area code tried and was very nice while I was freaking out and yelling at him, but all he could do was transfer me (yet again) to another desk who never answered. The receptionist did this twice. I began to believe that this is how you deal with irate customers. Shame on you.

I recently registered with Experian and created an account to check my credit report. I wanted to see if my credit had been compromised so I purchased what I thought was $1.00 opportunity to see additional information on my account. Today I was charged $21.95 for "CreditWorks," a service that I did not intend to purchase. As soon as I saw the charge I contacted Experian and complained about the charge and to cancel any future charges. Although they cancelled the subscription they refused to refund the $21.95 because the charge was in their words "valid."

I was surprised to find out that I was billed this past month $24 for a service I hadn't heard of. When I looked into the merchant I vaguely recalled their name, and then remembered I had made an account with them for a credit report, supposed to cost just one dollar. I never received a bill from them in my email, physical mail, or any sort of notice. I had no idea they had "upgraded" my account in just 7 days to start charging me for a service I never used. They prey on unsuspecting consumers to trick them into taking their money without their knowledge. Stay away from this company if at all possible.

I have found Experian 'carrot' for a $1 credit report to be very misleading. If you get the standard 3 reports it will cost $39.95. The grayed out small print on the initial order page also helps hide the fact that you will start seeing a $21.95 bill every month for nothing. To make it worse, no email notice is given to indicate the billing is to begin. You'll probably catch this after a couple of months but don't expect Experian to cancel and refund the unwanted billing. They'll give you one month refund for catching the ploy, the rest is on you for being a sucker at taking the $1 deal.

The standard complaint here -- their "free" credit report allegedly requires a $1 "token" payment to process, which they then use to bill you $21.95 predicated on the lie that "You didn't opt out of 'joining' in time." This is the very definition of fraudulent business practices, a scam. Their "report" was borderline worthless, and only calling and demanding a supervisor and then demanding they refund my money got any results. Allegedly. I haven't seen the refund in my accounts yet, but I am watching for it. AVOID EXPERIAN.

Yes, like everyone else I checked my credit for $1 during a home buying process. Then Experian came along and charged me $21.95 after I didn't "cancel" in time. I called less than 48 hours into the "billing period" but there is no prorated option etc. they just take your money. Another business model built on predatory practices and hoping that consumers don't regularly check their bank statements. AMAZING that the major credit agencies are allowed to operate this way. Why would I pay a borderline fraudulent entity to monitor my credit for fraud?

Were it possible, I'd give them negative stars. I'd give them black holes for their treatment. Not only are they dishonest, they have a business model built on tricking people into their service. You're entitled to a free credit check over 6 months, but they charge you $1 to get it. They just never mention that doing so enrolls you in an 8 day free trial of some service that if you don't cancel, will now result in you being charged monthly. The only reason I came to them was their advertising that they don't charge you for that credit check. Not only, but I examined the documentation. There was nowhere that it said anything about a trial that you needed to cancel. It is a dishonest business model that relies on people not immediately noticing the money they're stealing out of their bank accounts monthly.

I checked my Experian credit for $1. They kept billing me 21 per month and made my account negative. They are tricking and cheating people out of money. One should be able to check their credit without tricks, scams or hidden fees. They are refusing to refund the 4 months of my membership even though I only needed to find my credit score and no longer needed their services. They are preying upon seniors who do not have the additional monthly income to afford this service. I am retired and on a fixed income that allows me to purchase only the necessities and my medication. How can I go about having my money refunded? This is falsely helping people with their credit and instead making it more difficult to get by. I feel cheated.

Like so many others, I did the $1 thing and got screwed. One main point I would like to add is this: when you go to their website even now, the entire screen lights up with brightly colored blue and gold colors and offers all over the place saying to get your score and your report... and then in teeny tiny print hidden in the corner it says that you have to opt out if you don't want the recurring charge? This is a terrible way for a national company to operate. I called customer service - no help.

Worst thing to happen to anyone. This company is really rip you off and trained people ready to take your answer as soon as you say "cancel my service". They will make you say this till they get $21.95 + tax on your card and when you ask for refund trust me all agents are trained in such a way till you pay them for a mistake which you never made. Stay away from them. God bless them my $23.31.

I subscribed to Experian for their monthly report and score several years ago. Signed up for basic service (Experian report and score only) which gave me the option to get all 3 reports for extra charge each month. Two weeks ago I received an e-mail from Experian telling me they had improved the service by giving me all 3 reports once each quarter for $10.00 more per month. I did not want this service, but could find no way to opt out. Called customer service and went through 3 or 4 different reps. Best they could do was offer temporary rate but would still include new service. Unable to tell me what I would pay after temporary rate expired. I hung up very angry. Expressed my dissatisfaction on Experian survey about customer service. Finally got call from Stacey at Experian. She assured me that I could opt out, so I did.

Like others I paid $1.00 to view my credit score. It does not say you are signing up for a free seven day trial and that you will be charged $21.95 per month for this service. I was charged the $21.95 twice on the same day. When I called Experian they said one charge will drop off because it is just an authorization charge. I have no idea what this means but this was their explanation. I informed them that I did not want their service and to not charge my credit card again. I had to ask for an authorization number to confirm any subscriptions were cancelled. They do not offer this number unless you ask for it. Transunion does the same thing so be careful. Right now I am out $60.00 to these companies.

It all started the day my wife and I found a used car online for my son to drive to college. We don't have a lot of money to pay cash and so we wanted to get a car loan but did not know our credit rating. Now most people have said that the credit agency's give out one free credit report a year. We just happen to find the website listing credit report for 1 dollar and thought we could do this, not a problem. Well it turned out to be a problem and a very big problem when I looked at my bank statement and saw the 21.95 deducted from my bank account.

I signed up for the $1 credit report after reading the fine print that states "member has 7 days to cancel membership; otherwise $21.95 will be charged to the card on file". I canceled my membership IMMEDIATELY (this was June 16, 2016), got online confirmation that it was canceled, only to see on June 23, 2016, my CC had been charged for $21.95. I signed in and yet again opted to "cancel membership" and got online confirmation that my acct was canceled; however, I never received an email to that effect. So here we are, in July, and what do you know... yet another charge for $21.95.

I checked my Experian credit for $1. They kept billing me 21 per month and made my account negative. They are tricking and cheating people out of money. One should be able to check their credit without tricks, scams or hidden fees. They ended my account but my checking was negative for weeks and with bank charges it ended up being $100 for a $1 credit check. I am disable and retired. On a fixed income! This is FRAUD plain and simple!!!

Like all the reviews that now I see, I fell for the $1 trap to see my credit scores. There was no mention of anything renewing monthly after this time, though they claim it to be in the Terms and Conditions that absolutely no one reads because it would take hours and you still wouldn't understand the legal garbage. Calling does no good as there are no refunds because they quote that little box you check. There was no email that I received telling me I needed to call anyone to cancel anything, nor are any numbers clearly provided for this. This place is a scam! Don't do it! Don't give them a dime!

This company should not be allowed to be a business. They say $1 free trial but never give you a date of the trial. A couple of weeks later you will be billed $25 even if you never used their website. Oh and you then have to call an 800#, wait on hold forever to find out you can't get your $25 back even if you never used their website.

I currently possess both a mobil gas credit card as well as a citgo gas card, but for some strange reason I received a letter of denial for a Shell card I never applied for. Experian's letter was uncalled as well as unsolicited and I would prefer they never contact me under any circumstances which I made clear to them in no uncertain terms.

I would have never in a million years expected a reputable company like Experian to stoop sooo low to sneak these charges from people... classic bait and switch. They got me for 2 months. The irony is that you trust them with your personal information, and they are the ones backstabbing you by billing you this damn charge. Enjoy your $42 dollars you got from me to help pay the mortgages of your execs.

I initially paid $1.00 for a credit report from Experian without realizing that in only 7 days they would turn around and charge me $21.95! That is exactly 21.95 times more than the initial charge for the report! Their customer service is horrible. There is absolutely no getting around them refunding you the money they took without authorization! I think this is due to their stock prices falling, and this is a scheme to rob people of their money. TransUnion did something similar, but they graciously refunded the money back while only charging me the initial $9.95. That is called honesty. They know it's a consumer trap, and they are willing to deal with those who actually call them out on it.

Of course, like everyone else I paid the $1 to see my report and I don't remember seeing that they would charge my card $30 dollars! Didn't know I was signing up for a membership. I just wanted to get a print out of my score! Experian is trash and such a scam it's ridiculous! The people are rude and I want my freakin money!

I've used Experian several times over the years to keep watch on my credit and this was my first bad experience with them. Unfortunately, it was made worse by an inept customer service group. After doing my bi-annual due diligence to check my credit scores and promptly cancelling the Experian temporary service to do so, I was fraudulently billed a monthly fee by Experian (despite terms and conditions that said otherwise). I disputed the amount and they have refused to refund my money - despite written confirmation of cancellation.

Like several other posters here, I tried to check my credit report and my husbands for like $1. When you click on that, they start charging you $19.95 a month indefinitely. I agree that it is my failure to cancel in a timely manner. When I got the charge one month, fine and then the second month, I was like ok, I ordered it for my husband. I was super busy but finally checked the charges in detail today and called to cancel my membership. It doesn't appear that the first agent cancelled it. The membership starts on the 15th and today is the 16th and they won't even refund that. I am very angry. I asked what I was getting for this money and they couldn't even explain it. I went to the account and there was nothing there but the credit score that I thought was $1 or cheap. Even a one time 19.95 would be fine.

I so regret not reading the customer reviews before using Experian to check my credit report. I learnt it the hard way. Heights of false advertising. They lure you by saying that they charge only a dollar for the credit report which is NOT true. Don't fall for it. I realized the mistake I made after checking my credit card bill. My card was charged $21.95 every month for an idiotic credit report that I NEVER requested for. Apparently, I have signed up for this senseless monthly credit report thingy which by the way I never received.

First off, Credit Reports should be completely FREE. It is your FICO score that is not FREE. I went online to found my credit report. Experian charged me $1 for a report and FICO score. However my report was blocked/put on hold. So I had to call the 3 bureau's agencies. Experian was to refund my $1 because it was unsuccessful and I could not view it. Later, I found out they started taking 21.95 out of my account for 6 months, it was not until it over drafted my account that I caught it. I called. They were complete butt holes, one person even laughed out loud. Poor effort to make people aware of what they are signing up for. Failure to actually give proof that I signed up for it. Only refunded $21.95 of $131.70. Still I have nothing to show for and not even sure what they accomplished for my behalf for the monthly membership. I disputed it with my bank. Now I plastering it all over the internet.

Signed off on the one-time charge to view my credit report, about $5 or something rather. Nowhere did it state I was registering for an account and would be charged a recurring monthly $19.99 fee. I only found out after reviewing my recent cc statement. None of the email notifications speak to the account terms either. You can't terminate online so I called their Customer Service Line. I had to repeat "I want to cancel my account today, you're not getting a dollar more of my money" multiple times while the CS rep rambled off the benefits and tried to introduce cheaper plans. At the end of the call, she emailed me a link for an account for the same services FOR FREE! What a total scam. This company and its employees are bottom feeders and should be ashamed.

As everyone else says, the "Free Credit Report" signs you up for a $20/month membership buried in the fine print, with no notice letting you know about spending money on a membership. Pathetic that a company claiming to work against identity theft and scams is out to steal our money.

I spoke to the Supervisor in charge "CLORA" almost like Clorox. She was AWFUL! They lured me into paying $21.95 plus tax, for a membership I never agreed to it. Now I understand why there are so many complaints against this company. Someone needs to take them out of business. I will also be filing a complaint to the Better Business Bureau @http://www.bbb.org. We don't need more thief in this country. We have enough!!

Every report here is correct - NO IDEA an account was being created, for my "FREE CREDIT REPORT" then NO WAY to cancel it through the web page that you do not have the information to log into because you did not actually sign up for a membership. I also paid $1.00 to Experian to see a FICO score. The site provided the score, as promised. The online site advertises a 7 day free trial. If one does not cancel during these 7 days, one automatically acquires a $21.95/month membership in Experian CreditWorks. I emailed to cancel my membership, which they confirmed, and then got billed again the next billing cycle. Overall a $100 mistake. The service they provide is at best a SCAM.

I went to Experian to get my credit report. I was asked to pay 4.95 for the report, I did that. It then asked if I wanted to print them, I agreed. Nowhere did they state that was going to cost me 39.95. Then, today I wake up to find they pulled another 19.95 from my account stating that I had begun an account when agreeing to view the report and therefore, had not cancelled it. They refused to refund the money they took, stating that it is in the fine print on their disclaimer! Wow, ok, so I agreed to 4.95 and somehow they end up with almost 70.00$. What a scummy way to steal money from hard-working people!! Also, I went back to the site to try and find these regulations, I have yet to locate them nor have I ever received any type of email, receipt or any confirmation that I gave them permission to pull any amount other than the 4.95 from my account.

The short version. If you cancel an Experian membership, make sure you get it in writing via e-mail. Some telephone agents say they have canceled memberships without canceling them. On June 23 (2016) I paid $1.00 to Experian to see a FICO score. The site provided the score, as promised. The online site advertises a 7 day free trial. If one does not cancel during these 7 days, one automatically acquires a $21.95/month membership in Experian Creditworks. On June 26, I called their number 866 617 1894, spoke with an employee, and cancelled my membership. Today July 2 Experian tried to debit my bank account for $21.95. I called 866 617 1894 again and spoke to an employee who stated that there was no record of my canceled membership. This individual sent me an email confirming cancelation--but refused to remove the $21.95 debit. On to a dispute claim with my bank.

I got an email stating that Experian was going to upgrade my account and offer cool new features. About 3/4 of the way through, it stated that they were going to charge me $24.95 a month and it would be so worth it. I was currently paying $5 for account monitoring. I called and canceled and they did not even apologize. The email was in a spam folder and I almost missed it, which is probably what they hoped.

I was following links on their website to dispute 2 items that I found out were reporting incorrectly on my credit. Their site said I had to pay $7.95 to order a copy of the report so that I could dispute what was on it. That's all I thought I was doing!! Then a month later when I review my checking account I see they charged 7.95 and 21.95 for a reoccurring monthly membership. When I proceeded to cancel and ask for a refund, they say I authorized the 21.95 and had 7 days to cancel. I had NO CLUE that I ever authorized anything but the 7.95. I also have still not received the copy of my credit report so I can fix those items... $30 and an hour of wasted time writing emails and making phone calls for absolutely no service... DON'T USE THEIR SITE!!!

My experience with Experian has been very unfortunate. I am a recent bankruptcy consumer and I am desperately trying (as much as possible) to clear up any information I can on my credit report (the Bankruptcy Flag is already enough). Then my attorney suggested that I begin to rebuild my credit by securing two credit cards. Well I tried and was told by the vendor (credit card company) that they could not get any information on me from Experian (SO I SAW BLOOD!!!). Experian get your act together or find another business to defraud the people.

They are doing the same to me, charging me, when it was cancelled months later, without my permission. Then they send you these alerts that your credit card is up or down, and when you land on the page to "see" the difference you have to click that you sign up again. I don't go forward, don't sign it, and they still bill me. Someone bust them. This is against all credit card services terms of service. Class action suit anyone?

I, like many others that signed up for Experian's "Free Credit Report" was duped. If a company asks for your credit card number '"just so they can charge you $1," they, undoubtedly, are lying. Lesson learned! After Experian gets your credit card number, they charge $21+ per month until you call and cancel. When you tell them you want the charges put back on your account, they will tell you they can't. Calmly tell them you understand, and ask to speak with their superior. Keep insisting that your card be debited the money. After you speak with enough superiors, you'll find that magically, they can, in fact, give you your money back.

I was very dissatisfied with Experian. I signed up for their free credit check of $1 and was charged for a monthly subscription. When I called to ask for it to be cancelled they would not refund me for the service I never used or wanted. My fiancee did the same $1 credit check and was not charged for a monthly subscription. If that does not leave a bad enough feeling in your mouth, Jasper the supervisor who I spoke to was rude and condescending. Beyond that they could not locate my account using the credit card that I was charged on. They then asked for my social and they still could not find my information. They continued to ask for information and even confirmed I used them for my credit check. I had to unfortunately say yes, however I never wish I had.

The Experian.com website is intentionally deceitful in hiding the fact that their $1 one-time charge will automatically bill you $21+ per month, and their Customer Support will lie to you that they "can't" reverse the charge, until you ask for a supervisor. Only after politely talking to the supervisor, and telling him that you will charge back the transaction with your credit card company, then suddenly it's possible for them to refund the full amount.

I have had the Experian membership for about 2 years. Then finally, when both of my banks started offering free credit score report services, I decided to cancel it. I called the customer service in January (2016) and cancelled the account. To my great surprise, I found out I was still being charged membership fees in June! I called again and cancelled the membership again, and even got a confirmation email. But guess what- THEY ARE STILL TRYING TO CHARGE ME! I am now disputing the charge with my bank because this is nothing more than a FRAUD. DO NOT sign up for their membership, you will NOT be able to cancel it even if you want to!!

I signed up for my free credit report on May 23, 2016, and since the report does not include your score, I hesitantly signed up for my score for a dollar. As soon as I got my report and score I sent them an email to cancel my membership so I wouldn't be charged. I never received my confirmation that it was cancelled so the same day I called them to cancel my membership. I was told on the phone that my membership was cancelled. On May 31, they charged me the 21 and change for my membership. I called them June 1, 2016 to have them refund my membership and told them that I cancelled on May 23. I was told they have no record of me cancelling and the membership is not refundable.

I went to Experian to get my "free" credit report only to see a $21.95 charge on my card. They told me I signed up for a credit monitoring service which I never saw and must have been buried in the fine print. This is like the fox in the hen house. Very dishonest from a company that is supposed to be a consumer watchdog.

If I could give a negative score, I would! You would think that a company that plays a HUGE part in our "Credit System/GAME" would not try and scam a single consumer. I never thought that I would have to check reviews left by other consumers on this type of company. Personally, I do not believe in using credit. Taking someone's money and then paying them extra money for giving you the money hurts us individually and as a society. I was taught that if you do not have the money to purchase an item, you go without. You save your money until you are able to pay for it. Not to give in to instant gratification. I was helping my 19 year old son understand this concept and went to show him "the credit game." I selected to pay the $1 for a trial.

If my local bank teller threw feces in my face every time I walked in the door to make a deposit, then I would still give that bank a higher rating than Experian. Why? Because that act would be obvious hatred for me and I could love the teller anyway. Meanwhile, Experian lied to my face, then robbed me behind my back, didn't feel sorry about it, and doesn't want to make it right. I am not a novice. I am a GM with skills in financial management, accounting, and business law in a high-tech field. When I was offered a free credit report and score once per year, that sounded like a good deal. I never gave them my email. They started taking $25/month direct debit from our bank account and we did not catch it.

I went on to annualcreditreport.com to get my free annual credit reports and while there decided to add a score for $5.95. Big mistake. I somehow ended up being charged $39.95 as well as $5.95. I emailed their customer service but they would not refund. They are running a scam on people trying to get their free credit reports. Do not add your score or enter credit card information when trying to get your credit reports.

I am usually not the type to go online and write reviews over bad experiences, but this was by FAR the worse customer service I have EVER gotten. I signed up to view my credit score for $1 just to find out two months later I had been charged $43 from Experian. The lady I spoke with said herself, "In fine print it states you have 7 days to end the trail or you're automatically signed up for a membership cost $21.50 a month". So you're not actually signing up for a $1 credit check but also a membership. They did not refund money and also hung up on me. Worse people ever.

Year after year Experian has refused to supply a free report despite that I have accurate information. One excuse after another.

Like other reviewers, I was quite shocked to see I had two charges on credit card for $21.95. One for my husband and one for me. This was after I checked our credit for what their website stated was $1. The Experian Representative stated I signed up for that and I did not see that. Experian is a BAD, BAD, AWFUL, MONEY GRUBBING company that keeps information on me I don't want them to have. And we both have excellent credit ratings with all three companies. Experian needs to be brought down a notch or two or three or four. I guess this is how they make their money - DUPING the common consumer. Slick slick. The government should do something about this duping - it's illegal!!! And apparently, I'm not the only one who has had this experience. Look at all these negative reviews!!!

Experian has had my credits frozen for nearly a year and a half AND provides no sensible means of removing it. There is no phone customer service, no one to speak with. They want you to mail copies of your social security card and driver's license to fix the issues (You don't even get a response when you do). They will not allow upload a document unless you're an IT expert in resizing images in a very quick time period or an IT scammer that already knows what to do. WE NEED TO HOLD OUR GOVERNMENT AND POLITICIANS ACCOUNTABLE for this nonsense.

Like everyone here they charged me a 1$ for my credit report, and two month later I was charged a 43.09$ for two month membership that I didn't request in the first place. They know exactly what they are doing and completely aware of it. Don't give any debit or credit card information to those People.

I signed up to check my credit score for the $1, 7 day charge. 6 months later, I check my debit and has been charged every month since then $21.95. I spoke with a girl by the name of Jessica on the phone and after telling her the issue. She puts me on hold, closes my account without refunding me the money. I had to ask to speak with her supervisor more than three times. The supervisor was friendly but was not willing to refund me the money for those months. I would never recommend this service to anyone.

Last month I requested my credit report from Experian. I used my debit card for the fee and received the report. Yesterday (4-28-16) I was debited $23.32 for a monthly fee. I did not authorize this and mentioned this on the Experian Facebook page. I received a message apologizing and stated they would look into it. Today, my bank account was debited an additional $39.95. I am now being charged $63.27. I had an account with Experian, however, cancelled it some months ago. Be very careful when requesting your credit report from Experian!

I signed up for a free credit report as I understand I am entitled to one a year. Somehow I got charged $4.95 and went along with it initially not really understanding why it wasn't free. However, now one month later, I was charged $19.95! So I signed in to my account I created with Experian and noticed how they signed me up for a monthly membership of $19.95 which I did not authorize or expect!!!

I signed up to review my credit report for $1. Experian charged me $21.95 a month for a service I never wanted. They were gracious enough to refund 1 pending payment, but refused to return any other money they stole.

Same complaint as every other poster here. I signed up for a $1 credit check, and then a week later, I noticed on my credit card that I had been charged $23.87 for an automatic monthly service that I didn't want. I am in the process of disputing this with my credit card company.

I can't even begin to describe how terrible this company is. I would say that nine out of ten times their website is completely unusable. You are unable to even sign up to get a free credit report. This has to be illegal in some way, considering that there is a law mandating that every consumer is able to get their credit report for free. I guess this law doesn't specify how difficult it needs to be. Calling to get your credit report is just as hard. Ridiculous wait times and chances are you'll have to pay a fee because you've already tried to get your credit report online (they count that as receiving your credit report).

I went into "annualcreditreport.com" and after all the questionnaire, they asked what credit report I would like to see first. I click in Experian. Experian request my credit card information as part of verification process. They charge my credit card $4.99 and subscribed me to an unauthorized membership. I called them right away and spoke with a customer service representative that does not want to identify herself. After a back and forth she finally identify as Mrs. **. She tell me that she can't returned the $. I told her that the same way they have the right to record me, I was recording her and that I would like her speak clearly the statement because I am going to report Experian. She placed me in hold, return minutes later and agree on returning my money as well as identify herself and she provide Re#. I can't believe this is the people choosing by the government to manage and report our credit rating. They are a scam, corrupt company.

I signed up to get all 3 free credit reports on http://freecreditreport.com/ on 3/16/2016. One of the links there was a link to get FICO score for $1 from Experian. So I got FICO score. I also disputed information to all 3 credit reporting agencies and those things were taken care off. One of those steps required an Experian, TransUnion and Equifax logins to be created.

I looked at this website a year ago when I was checking for my credit scores. However I never signed up for their services after I saw they needed a credit card and my account never processed. Fast forward to a year now and I have 5 charges of 39.95 added to my credit card within a day of each other and one charge of 29.95 pending. LOL 230 dollars out of my pocket until I get reimbursed.

They get you to sign up for their 1.00 trial and then have all 3 credit bureaus available to you but don't tell you anywhere that there is a 39.95 charge. It's a scam!!!

Tried to get my credit score. Thought it would be $1 but seven days later realized there was 21.95 taken out of my account. So I called them and got my dispute handled and was refunded my money and subscription cancelled but two days later another 21.95 was taken out my account. So I called and I was told at first that they could do nothing even though my subscription has been cancel and then I was told that it was only one charge but my account was charged twice. The lady I was talking to was very condescending. I wish I could give them no stars. Be very careful when giving your card number away because this may happen to you.

I cancelled my account through their automated system because my bank offers me the same services. I had signed up for the $1 trial and had seven days to cancel. I cancelled five days later, but today they pulled $23 out of my bank account. When I called, I was told that I had never cancelled and was told I had signed up several days earlier than I actually did. My bank account and email say otherwise. They are a bunch of thieves and I will make sure no one I know uses their services.

Experian has a scam going where you log in to freecreditreport.com to receive your credit report at no charge. For a fee of $1.00 you can get your FICO credit score. The scam is that they enroll you in a "free trial" 7 day credit monitoring service. The terms of which are buried in the fine print. Then, long after the 7 days are over, you find a charge to your credit card. You call them (the call center is in the Philippines where no doubt low wage earners are exploited by Experian) and they tell you that there will not be a refund. This company is unethical on many levels. I advise people to never use frecreditreport.com or Experian for any type of transaction. If you provide your credit card info to them you will be scammed.

Experian makes promises it does not deliver and has no sense of customer satisfaction. They care about taking your money and that's about it. They are supposed to be there to help consumers not steal from them.

I was sent a email stating 1.00 dollar credit report only use one time and got charged 39.95 - fraud then I canceled the same day - they charged me 35 dollars to cancel in all. I paid 76 dollars to look at my credit score one time. This company is fraud - look out!!

Noticed the $21.95 charge to my debit card. Went to the website and no on-line cancellation available. Called customer service to cancel and got put on hold forever and then told their "system was down" and they could not cancel it and so I would have to call back in 24 hours. What a racket.

I was shocked to realize that Experian has been charging me $22/month for last 4 years. It all started in 2012 with their offer for a credit report for $1. I did not notice any monthly charges on the screen. Such online services usually send receipts for monthly charges, but Experian never sent any receipt email informing me of the charge. The only emails I received was junk-type FICO score messages with no mention of any charges. Their intention was to hide it as much as possible. I never logged into their online service after the initial report in 2012. I called today, waited for 20 minutes to speak, and cancelled it. This is disgusting to see that such a large firm is openly ripping consumers off. Is there a class section lawsuit against them?

Like many others, I did the $1 credit check and moved on with my life. Ten months later I noticed a $21.95 charge on my credit account. I called my bank to contest the charge and the bank's automated system (which is apparently very familiar with contested Experian charges) actually stated that the bank could do nothing about that charge and that I would have to call the vendor directly. I did some research on this site and others, and realized that I had unknowingly become an Experian "member" who was incurring the associated monthly charge. When I called Experian, a young woman explained this exact thing and confirmed that 10 charges of $21.95 had been made to my account. It was actually sickening to hear that and naturally I was upset at myself since I missed noticing the charges for so long.

As with so many others, I applied for a single Credit Report with Experian then was shocked to see a month later I had been charged almost $100 for two months membership I never asked for. I was never informed that I was a "Member" by a follow up email. I was never even sent a bill, they just sneakily billed my Credit 4 times in 2 months. Once for $1 then for $43, then for $23.32 twice. I contacted them and they said they would refund NOTHING, that it was MY fault that they tricked me into a ** membership. Why is this company allowed to do this over and over to unsuspecting consumers? These are one of the Big Three Credit Rating companies that we trust with our Credit information? Disgusted beyond belief.

I was trying to look up my credit report for free and Experian Claimed it was free. No credit card required. Bunch of liars. At the end saying credit card and wish I hadn't wasted my time. I wasn't going to give my credit card to bunch liars and thieves.

I was charged for something I did not sign up for. I called and sent an email but the company refused to give my refund.

I saw on their website that for 1 dollar you can see your score. Unfortunately I did not see their very small letters on page on bottom that they're free 7 day and after charge will be 21$. You cannot cancel after that. It is a fraud! Experian you worst! You just try to hide small letter so people will pay 1 dollar plus 21 dollar charge which is not refundable! People stay away from that crooks!!!

Called CREDITSCORE.COM 3/11/16 to cxl my 30 day free trial 2/15/2016 Thru E-Score. The representative advise me that I had an account with them since 12/2015?? $89.85 was taken from my account in total. $29.95 each month. Mind you I never use this account, only $1 was suppose to be charged 2/15/16. Req to s/w a mgr, was told by a Mgr $89.85 would be credited back to my cc 3 to 5 days. Follow up: call 3/21 reps had no clue on refund. Req Mgr, again... was advised my account has already been credited $89.85 on 3/11/16 to check my bank. I did, check my bank - NO DEPOSIT on 3/11 or thereafter. Called back s/w rep, trans to a "processing mgr" - she two step me also, said I gave my bank the wrong amount. It should be $29.95 on 3/11. No deposit.

I used Experian to ensure my credit was adequate for a new home in January 2016. I did not sign up for the monthly subscription. I reviewed my credit card statement today. I have a automatic charge by Experian for the service on 3/16/2016. I attempted call them and only received an automated message indicating that no one was available. I then sent them an email, which to no one's surprise, was answered quickly, stating they would not refund the money.

Used Experian to check my credit report on their website. Was advertised to cost one dollar. So far it has cost me over a hundred in two months. They keep billing my credit card. I am going to cancel my card tomorrow. Save your money and use a different company.

Looks like other people have had the same issue, but basically I made an account to do the one-time credit check that was supposed to cost $1. I already use Credit Karma so I had a good idea of what my score was, but wanted to check Experian since Credit Karma uses Equifax and TransUnion. Nine days later, they charged me $21.95 for a month of membership. When I saw that, I immediately called to cancel my membership, but they would not refund me. Such an unwarranted waste of money!! Take yourself to Credit Karma and other free vendors.

We had cancelled our credit card. Experian was not able to charge our card. We had not logged in and used Experian services for three months. Experian went in to our credit information and obtained our new credit card and charged it for three months. We never gave them authorization to charge our new card nor did we utilize or log in. When I called Experian the associate Dennis (I.D. **) would not refund the three months of unauthorized charges and said he could only do one month (which to me is an admission of guilt in itself).

They stick it to you by giving you a price a 1 dollar to obtain a credit report then they charge your credit card 29.95 stating you agreed to membership and the $1 days is for 7 days membership. No wonder this is a garbage company and don't deal with them.

I cancelled my membership in September, and they are STILL STEALING my money now! I have had to get my bank to get involved! A few weeks ago, I got a very patronising email back and a small amount of my money back that I had spent since September! But this month (March 2016) they took money out again! When I called them up, they took me through security, which I know for a fact was all correct information, and they said they can't help me, because I had not passed security! I absolutely know my details are correct! I wrote them all down when I joined, and they have not changed. So they refused to help me. This company are revolting beyond belief! I now use noddle.co.uk much better customer care, correct information, highly recommended by reputable people and best of all, it is free for life.

I checked my credit report because my BoA debit card was stolen and they placed a fraud warning on my social security. When I tried to leave the bank and go to a new bank, they wouldn't allow me to open an account even after I explained the situation. So, the banker at the new bank I tried told me that I was going to have trouble acquiring loans if I had this on my report and told me to call Early Warning. I called Early Warning and I was sent forms that I had to sign and then mail them to the agency and that process was going to take too long for me because coincidentally, I was trying to purchase a car and was afraid that I was going to have a hard time getting a loan because of the fraud.

I did my $1 credit report and then I contacted them through the contact us to cancel the membership and not get charged. They charged my card anyway and when I called them to tell them I cancelled it they said I did not and the charges would stand. They told me there was no way to cancel online. Well I did cancel it online through the contact us. They said they have no proof of that. I would not call them to get my money back if I did not cancel it. Needless to say they are horrible with customer service and they take people's money and refuse to refund it. I have not used their services except that one time so I should not be charged for it. They are a sham and rip off people's money!

I have paid my bills for the last 28 years on time. My credit was at 759, today in 2 months it's at 596? My social security number was stolen last summer and am sick of these Indians from India lying, charging me $1.00 here, $29.00 there, $40.00, etc. Who looks after these illegals working in America? When I asked to cancel my account, was hung up on twice. KEEP CALLING BACK--ask for a supervisor!!!

When you enter freecreditreport.com please know there is nothing free provided to you as the consumer. In fact you are routed to Experian and they set up a full system that does not in any communicate what you are about to be charged, or in tiny poorly written terms. The first page you enter your personal data will cost you $1.00.

I wish I would have checked the reviews before checking the credit with Experian. I paid $42.45 for a 3 bureau credit check. There is apparently an 'x' box that - if you don't uncheck it... it will auto-enroll you in the Monthly and charge you an additional $23.32... which it did me. No one at Experian is willing to refund the $23, even if you NEVER have signed onto the account (when you checked your credit at Full Price). Spent 30 minutes on the phone and am horrified that I even gave them a dollar to check the bureau at which WE ALL are rated. Experian - I give Your Rating a '0'.

Absolutely horrible!! My fiance and I are thinking about purchasing a home so I decided to check my credit before the pre-approval process. Online they advertised $1 credit score. However after you put in all of your credit card information they don't give you your score and only prompt to look at all 3! No indication saying that you will be charged an extra $50! I called into customer service and the agent was very rude and I asked if I could dispute the charge. She was very rude and kept repeating "what do you want me to do?" Finally I just snapped and said "could it please be waived. I was not informed it would be charged." She immediately said "no have a good day" and hung up. Tempted to call a manager!

I was duped into thinking it was a $1 fee plus a 39.95 charge to get all three credit reports. Then I have been being charged 21.95 since August... until just now March 1st.

DO NOT USE THEIR SERVICE!!! Use someone else! Much like everyone else, I was enrolled in a monthly subscription service. I just needed to check my credit one time in order to use that to take to dealership letting them know I was serious about purchasing a car. Here I am a few weeks later with a charge of $23.32 that is non-refundable after talking to a customer rep over the phone. Most companies that I've dealt with would refund my money and say sorry.

I got an email stating my credit had changed, checked it and I got charged for checking! THEN I try looking at what the "change" was and it said "missed payment." On what? No information, nothing. So I go to through the tabs only to find out I'm being charged $21.95 per MONTH!! I don't even know WHAT card that is! I've been trying to contact them, EVERYTHING is automated and Pacific time. I work graveyard for the last 17 YEARS. I'm asleep when they're open, I've tried staying up or getting up early, but NEVER can talk to a person! AVOID!

I made a one time purchase with Experian to obtain my FICO score for $4.95, only to find out a month later that supposedly I was enrolled in a monthly service, for which I was charged $19.95. When I called to inquire about this, I was told that all they could do was cancel my subscription, but that the $19.95 was not refundable. I never agreed to this. I hope this word gets out so that other customers will not be exposed to the same treatment.

My "free" credit report has cost me $60 in fees. I simply cannot believe the lack of ethics in both of these agencies. Not only are my credit reports inaccurate, but they have now taken $60 of my hard-earned money by enrolling me into their "credit monitoring program." I am sickened that this is allowed. It should never even be in the "fine print." I did not want to be enrolled and therefore, I should have had to option to opt out when checking out. Calling within 7 days, seriously deceiving.

I signed on with Experian on 2/15 for their upgraded version of their "credit monitoring service". Online, it advertised $14.95, but I had questions so I called in. The "rep" who spoke barely understandable English and who was obviously reading from a script, told me the price was now $21.95. No, not ok. I told her that Equifax had given me the same deal, with a tri-report, for 12 months at $9.95 after I'd asked for a discount and I'd only sign on if they could match that. After a lot of being put on hold and "pretending" to ask supervisors for permission, I was granted the $9.95 for a year and told that if I called back prior to the expiration date, the $9.95 could be extended another year.

Experian WWW is a deceptive and they will lead you into giving your CC for some service or another several times. Tried calling them to cancel the service, 40-50 minute wait and then they keep on pushing you to not cancel and in my case call dropped. And they went ahead with the charges even though they had all the information, or they just did care and deleted the call info.

Had exact same experience as Paul. Went to website claiming total free, no credit card needed to check FICO score and was sent to Experian several weeks later I found Experian nailed me for over $60.00 in charges. This seems to be a bait & switch operation. I too was unable to get full refund due to going over 7-day period (was not even aware I signed up for anything). This scam should be investigated. AVOID EXPERIAN.

I signed up to get a free credit report for $1 and was surprised to find out that I have been charged $39.95 and today I have a pending charge of $21.95!!! I called and canceled and I am contesting the charges through my bank. But I doubt I will get any refund. JUST STAY AWAY FROM THESE SCUMS!!!

This company is SUCH a scam. I read the fine print of canceling within 7 days so you won't be charged a recurring fee. The only way to cancel the account is if you call. On the second day the account was opened, I called to cancel. They told me my account doesn't exist so I don't have to worry about a recurring charge. I said, "Are you sure?" So I gave them my Membership ID. The woman on the phone said my membership ID was deactivated. I asked over and over if she was sure because I literally JUST opened it the day prior and entered my debit card for the $1 fee. She said, "Yes, ma'am, I am sure. There will be no charge on your account." Well, today when I checked my bank statement, THEY HAD CHARGED ME and the account they said was "deactivated" was MOST CERTAINLY activated. Why even bother to call to cancel when they scam you and leave your account open so they have to charge you?!?!

Long story short I'm crazy about my credit. I had this service for maybe 3 years or so (about a year before I bought my first house in 2013 until 2016) and was very happy with it overall. My wallet was stolen and I had to cancel all my cards so they suspended my account bc they couldn't charge me. I tried to log on a few times and they wouldn't let me access my account until I updated my card. Fine. Understandable. I let it go for a bit thinking nothing of it. I'm refinancing my house so I wanted to look again and rejoin the credit tracking feature. Log on. New credit card... Says nothing about charging me for the previous months since my card number changed. Go to pay my credit card. BAM. Charge for all the months THEY BLOCKED ME FROM USING THE ACCOUNT.

Tried to get an annual free credit report from EXPERIAN online and hidden between the lines there is an apparent 7 day free trial for a membership. I tried to get a credit for the $23.84 billed when I saw the charge but was told that since I went direct to their website the report is not free. I started at the FREE Credit Report website and ended up at Experian. I did cancel the membership via phone but they refused to give a credit because I noticed 6 days too late.

They pretend it will cost you $1 but they will enroll you as a member and they charge you every month $23.90. Do NOT use EXPERIAN. It is a TOTAL SCANDAL.

Stay away from this company. I got my $1 credit score from Experian. I didn't realize this signed me up for their monthly service and got a charge on 2/7 still pending for $21.95. I called them and they said there was nothing they could do to reverse the charge, and requested a cancellation of the so call 'membership'. This prompted me to look for reviews and realized that there are over 1000 complaints against EXPERIAN. This is a fraudulent organization, be aware that you are dealing with a bait.

I paid one dollar to get report and turns out they charged my credit card for 39.95. It is fraud. I never ever authorized these charges.

I signed up for the "free" Experian credit report about a month ago, but just found an unexpected 22 dollar charge on my credit card. They claim that somewhere in the fine print they set up a "free trial" which turns into a paid subscriptions unless something is done. Not only does this seem misleading, it upsets me that they get business funneled to them from all sorts of other people who believe they are helping people keep on top of their credit scores.

They emailed me and said they would refund me.

They claim to have a free credit report... which is partly true. You can look at your open and closed accounts but! They do not include a credit score... So the free credit report does not include your actual credit. It asks you for money after you add all your information and does not allow you to actually look at it. It is all blurred out and says in a pop-up "Just for a $1". Do not use this site.

Wish I could give negative stars. Got my "free" credit score from annualcreditreport.com with Experian for $4.95. Didn't realize this signed me up for their monthly service and got a charge on 2/3/2016 still pending for $19.95. Called them up and explained that I didn't realize I was being signed up for a monthly service on 2/5/2016 before the charge was even finalized. They claim I signed up and there was nothing I could do to reverse the charge. Will dispute charge with Discover Card as soon as it's finalized. They wouldn't let me do anything until then. I also filed a report with the Consumer Financial Protection Bureau and would advise anyone else to do the same. Maybe if enough people file a complaint the CFPB will fine them or something.

I called these people to help with an error that was on my credit report. I spent 24.6 minutes on the phone with NO results and transferred 4 times. The last transfer was back to the beginning of the call at the first menu. This is a frustrating company with NO results. I would recommend they be taken off the top three credit reporting companies. Impossible to deal with...

You cannot cancel a membership online, and when I called to speak to someone it could not have been a more difficult process - so difficult that it prompted me to look for reviews only to see the 1000+ complaints and lawsuits filed against Experian. I was told to "rest assured that my membership was cancelled" which felt strange as the woman repeated this statement many times... After reading other reviews I am going to keep a close eye on my account and will file a formal dispute if it continues.

Over a year ago I called and spoke with a representative about them removing an ongoing monthly charge for a free credit report. I didn't authorize it the first time. Thinking it was handled I was shocked to see in my account summary that they continued to charge me for the past year. It's charged to my Discover card that offers a free credit report. My statements go to and are paid through my office. What do I have to do to get these charges erased?

I've had 2 vehicles paid off and instead of updating my credit report with that information, Experian removed the files completely from my credit report. The first vehicle I contacted Experian and was told they could not put the info back on. The 2nd vehicle was just recently removed in the past few days and dropped my credit score by 34 point!

I signed up to get my credit report paying $43.50. It asked me to pay another $1 in order to be able to print it. Supposedly I signed up for a seven day trial that I never intended to do, it was not clear or stated that I did so. They started charging me $23.90 a month for that service. It took me a while to realize that I was being charged, so 5 months later I called to cancel and get a refund, but the only thing they did was to cancel and return only one monthly fee. Will never use these guys again!

Got intentionally misled into signing up for monthly 21.95 payments through their "free credit check" service. Then when we canceled and went through the whole automated phone call it said "Great, your membership fee has been reduced by 50% for the next 5 years. That proves that there is absolutely no value associated with their "service". These guys are the biggest bunch of crooks on the internet. They should be thrown in prison for taking people's money.

As thousands of others have said, once you initiate the 'free' transaction with Experian, you will have a very difficult time cancelling your account. They will charge you $14.95 to $21.95 / month without cause, despite your repeated attempts to cancel. This is a horrible company. If Experian, the credit bureau company, does not ExperianDirect.com and/or it's an outside partner, same on Experian. What a horrible way to represent a very important foundation of credit (given that Experian/Equifax/Transunion are so important in commerce). Experian is an unethical company in that it's near impossible to cancel.

I opted for the 1 dollar sign up. I attempted to cancel the same day. I was charged 21.95 the end of the month. I contact the customer service after my mortgage report showed that Experian score was significantly lower than the Experian app was showing me on the same date. I was told that they use a DIFFERENT version. Version 8. I complained that there should be no different version within the same bureau of Experian since there are already different version in Transunion and Equifax. There is no reason for a different version of the same company. I was making life decisions based on a false model of the company's view of me.

I requested my credit report from Experian, and authorized the payment of $1, and was able to get my credit report. Few days later, I found a charge of $21.95 from Experian on my credit card. I called them, and they informed me that I needed to cancel my subscription within 7 days. This was not listed in any clear and honest manner on their website. They informed me that they will cancel my subscription, but I am still responsible for one month subscription of $21.95. This is FRAUD, and violating the principle of Truth in Advertisement. Be aware that you are dealing with a bait if you deal with Experian. This was my first and last time I deal with this fraudulent organization.

I experienced the same as others regarding the 21.95 charge, except I was able to get my refunded by experian. This was my approach (I was not nice at all and did not let the experian rep talk until she moved the charge). Me: "I signed up for a $1 credit report and I was charged for an additional 21.95 with no awareness of this charge beforehand." Her: "In the terms and conditions it states there is a trial and after you will be charged yada yada yada." Me: "I did not see any terms, and if you expect me to browse through your website to look for any hidden charges that I may incur over a credit report, then that isn't going to happen. I did not see any mention of a membership charge during signup for the credit report. It was an unauthorized charge, and I need you to remove it immediately." Her: "The charge was stated in the FAQs section on our website."

Credit report has an address which I have never lived. I have been at my current address for 32 years. I submitted documents as instructed to prove address but they can't seem to make correction. Have contacted them but they just want me to redo what was already done. Consequences are not great, just delays in getting credit card but can't imagine what would happen with a more complicated problem when they can't fix this simple error.

I was successful receiving a credit report for $1 only to have my account charged for a membership fee for a service I didn't want or authorize. I called and shut down my membership but wasn't refunded my money. I believe this is bad business and a shameful practice. Even after my complaint, the customer service representative tried to sell me another 6 month package of a service I clearly explained I didn't want.

If I could give zero stars, I would. Wish I had read the prior reviews because the same thing happened to me. Do not deal with this unethical, sneaky company. They are supposed to be protecting consumers from the very fraudulent practices that they commit. I went online to purchase my credit report and FICO scores and unbeknownst to me was signed up for a membership and began seeing charges for $21.95 on my bank account.

Watch out! I logged on to print my free yearly credit report the other day, and added to a $1 charge figuring it was necessary. Then a week later I get a charge for $21.95. I call. They refuse to refund it saying I authorized it (apparently buried in fine print). I talked to the supervisor. She refused to refund it and said I need to email billing (no phone number). Did that. Still pending. Seriously though, how slimy! I never got a receipt/invoice for anything.

I have tried on numerous occasions to retrieve my free credit report from Experian but I have never been successful. The other bureaus are okay but Experian will never allow me to retrieve my report online. Other friends and family had the same experience with Experian. They do not release your free report online was mandated because they want to discourage the public from asking for the free report. They want to force you to pay for what you should be getting for free.

In July 2015 I was buying a new car and at the request of the dealership I needed to unfreeze my credit reports. I noticed I could get a credit report from Experian for $1 and unknowingly because the fine print was at the bottom of the screen outside the main sign up box I obligated myself for $21.95 each month for continued credit monitoring. Something I did not want or even was aware of. I am not sure what if anything can be done about past charges. Will call Clark Howard for advise. Anyone else have further ideas about this blatant consumer rip off and how to address.

Experian is a near-fraud money trap, and they are very dishonest in business. Even if you want to cancel your membership, you HAVE TO CALL IN TO A CALL CENTER TO CANCEL IT. It cannot be undone online, so do not make the mistake of signing up. Be warned, from me. Please.

I continually have a charge on my checking account for $14.95 from Experian and did not sign up for it. Don't know how to get them to quit charging me the $14.95 each month. Need help.

The same thing happened to me after I stupidly gave them my debit card to charge $1.00. They will not give you a refund. I am writing to the Michigan Attorney General to let them know what a scam they are running. Read all the other victims of this fraud. Customer service is a joke. It is out of the country and I couldn't understand what they were saying half the time. 50 thousand Frenchmen can't be wrong.

Got my credit report through Experian and thought I was being careful while clicking through the many traps they laid out for you. I didn't even finish signing up for their stuff, they sent multiple emails asking me to complete my order. Then 3 months later I get a $21 charge that overdrafts me. What the hell!!! They charged on Christmas Eve, what scum; I've been waiting almost a week for the holidays to end before I can even get this fixed.

This is a scam! Nothing "free" about it. After jumping all the hoops to get to the actual report they need to charge you $1 to print it. No big deal... Right? Now they have your credit card on file. I then fell for the "trial membership" of $21.95 if not canceled in 7 days. I canceled within 31 minutes and found the charge on my credit card statement 3 weeks later. Service rep (after waiting on the phone forever) said over and over "I understand" but was no help in getting me a refund. I'm sure they know that most will not spend the time needed to pursue a refund of $21.95! Rip-off!!!

Fell for the same issue as everyone else. Purchased the so-called $1 Credit Report & Score on 12/21/15 and on 12/21 was charged $21.95 for a membership. WTF!!! I never authorized this nor was there anything saying I was in a trial program and would be charged again. THIS HAS TO STOP!! I will be calling the AZ State Attorney General on Monday to report this and demand something be done to protect our identities and rights. Like others I gave 1 star - only because its required. Otherwise its a ZERO!

This company is operating as a bait and switch operation. They lure or bait customers on with false charge of a $1 fee and then charge one's credit card with charges of twenty to forty dollars a month. The operation of this bait and switch program needs to be stopped. The irony is that this company which is supposed to be protecting customers from fraud and they are the ones scamming the public. Once again, they need to change their operation or be shut down! The only reason for a one star rating is because they require at least one star to post and no stars or negative stars are not an option. I do not want an attorney (or a company attorney) to contact me about my complaint because unless they charge me anything but the $1 + tax as they stated on their website, I am planning to contact out N.Y. State Attorney General as well as Charles Schumer about these practices of bait and switch which illegal in New York State.

Do NOT give your bank account card number or your credit card number to this company for credit reports. They will auto sign you up for the 3 reports and charge you the $39.95 without your authorization and then if you didn't read the fine print, it is $21 per month after that and NOT worth it. If you want a FREE credit report try lending tree.

I thought I was going to be charged $1 for the report, and to find out that I was charged a monthly membership fee of $23. They did not make that very clear. I now got charged for the monthly fee and an overdraft fee as well. It took me FOREVER to find an actual service rep to talk to about canceling and she was trying to sell a package deal to me about the membership as well, knowing that I was frustrated!! Very bad customer service. I couldn't even get my money back for it. I would just go with credit karma if you don't want to be charged without knowing.

I was supposed to be charged $1.00 for a credit report. After months and months of trying to get a credit report and being charged now 24.95 (now we are up to over 200.00) I am waiting on the phone to talk to a supervisor. Been on hold now for 25 minutes. CLEARLY THIS IS A SCAM AND FTC NEEDS TO SHUT THEM DOWN.

I signed up for the "free" credit report. I was aware I would be paying the $19.99 a month for the service after the initial free report. I allowed my account to be charged each month and kind of forgot about it. Recently, I was sent an alarming email telling me something bad had happened with my credit. I logged in, it was minor but in the process it asked me if I wanted to get my report. Since I was already paying for the service I figured, okay. A few days later I noticed a charge on my account for $39.95. When I called in to ask about this fee, I was told it was for the "three" bureau report. The steps I went through to get this report online were deceptive and did not have enough notification that this would be a charge additional to the $19.99 I was already paying.

I wanted to lift my credit freeze temporarily and the online system and phone system would not work despite having my PIN when I froze it and correctly input data. Needed for T-Mobile to get phones for Xmas. Found 800-493-1058 to call using Google. Held for only 5 minutes, agent took my story and info and waived the $3 fee for my trouble, and put in the lift immediately so I could proceed. So professional, informative, and anxious to please. I was shocked. As a mortgage banker, I often hear consumers have a lot of trouble contacting the credit bureaus and resolving problems. Suggest Experian publish this number on their site where freeze/lift is handled as it took a lot of looking online to find.

I don't like calling customer service lines. In order to cancel, and not be billed the website said that I needed to call. I Simply sent an email. In this case, the email was sent to support@experiandirect.com: "I would like to cancel my membership. User name ** Membership ID # **. As of **/**/2015 I do not wish to continue my membership and do not approve any payments applied to my account." Within 5 minutes, I received confirmation that my membership had been canceled as requested, and I will no longer be billed. I hope this helps.

I ordered a credit report from Experian from the 3 Credit Bureau in October (for 39.95). Today I noticed I have been charged in November and December (19.95) for a membership that I did not sign up for. So despite their website telling you you will be subscribed to their membership if you order a free credit report from them, this will ALSO happen if you order as they call it a "non-membership based Product".

I contacted my bank to dispute the $21.95 charge by the Experian scam, as I did not cancel the membership within 7 days. Without asking any questions, my bank credited my account. Case closed. Clearly, Experian has a questionable business reputation.

These crooks said that I would be charged $1.00 which they promptly took out of my credit card. They stated that this would be the only charge for my FREE CREDIT REPORT. This is a "bait and hook" con. They will immediately subscribe you to their service and charge you $21.95 each month if you don't catch it. These criminals are banking on the fact that most people don't look at their credit card bills. These monkeys were even able to avoid the fact that my previous card was stolen and billed my NEW CARD. CROOKS. EXPERIAN IS FULL OF CROOKS AND CRIMINALS. DON'T BUY ANYTHING FROM THEM.

Online requested a free credit report my wife and I. I did not agree to any membership. Trickery, fraud/or at least deceptive or I believe worse. Most certainly did not knowingly give my permission to use my credit card for a membership. I knowingly purchased no membership. Read nowhere there was a monthly charge of $39.95 each, my wife and I monthly. Use of my credit card as such without my written consent/permission is theft by fraud. We are both shocked at this from Experian. They refused to return our money. We do not know what we can do. Cancelled, will they bill me again??? I can't afford the loss, to sue, am a senior. Hope someone brings a class action lawsuit.

Experian says they will give you another report for a dollar. Turns out they are going to bill you 29.99 or so for this free credit report. I have reported them and also have told my bank that I will need to secure another credit card as I do not trust this company. Seems that the United States has sold out its telecommunications and credit reporting to Mid-Easterners. TY Obama! I am so pissed. I will tell you all to hang up on these foreigners (accented) rip off artist. No wonder this country is going to fail and fail miserably. I will be doing more to stop these crooks. Please take heed in my post as I am alerting you all.

I recently tried to refinance a property and my son's debt came out on our liabilities. I do not have the report number and therefore cannot access their site. I tried calling and all I get is how to send them information!

The $1 deal is troubling to me. The path that I entered and used to get the $1 deal made NO indication that it was trial. None. I was actually diligent about reading the details because I didn't want to be further charged. And I am horrible at following up with canceling trials. After I noticed that I had been charged $21.95 for a 2nd month I had to scan the Experian website to find any indication of the $1 deal. The blurb was indeed on the homepage, but the promotion I responded to took me past the homepage and directly to the sign-up page. It seems to me there should be some indication what will occur during sign up. Especially with a seemingly trusted credit reporting agency. I thought that I called before being charged a 3rd time, but I can't find a record. I believe the way this promotion is setup that it is intentionally deceptive and unfair.

Tricked and scammed like others report here. Thought was getting a one-time credit report for $1 and lo and behold, 10 days later I start getting charged $21.95 a month. The emails I got from them mention ONLY the $1 credit report, nothing about a subscription. Nice work Experian. Apparently related to a Nigerian prince. Called and cancelled, described how I felt robbed but they would not refund me. I have initiated a dispute with my card company. Stay tuned.

Experian had a 7 day trial period that was written so small when I got a $1 report from the site. Day 10 at the end of business hours on my "7 day trial" a $21.95 charge came from them. There is nowhere on the site that even gives a customer the option to PAY that much a month for one of these scams. This is by far one of the worst companies I have ever rendered services from. I had a strong case and was diligent with reporting the charge. Thus, I will continue to make sure the company loses all direct and indirect revenue from this comment.

I am a savvy credit consumer. I've work in an industry for 13 years which requires that I know a lot about credit scores. Unfortunately, 2014 was a bad financial year and I had to use credit cards to survive, so now my debt ratios are high, but I always pay every bill on time. Now that I am in a better cash position, I am trying to consolidate the credit card debt to get a lower interest rate than my credit card companies will negotiate.

We signed up for the 19.99/month credit tracking for my husband who is trying to fix his credit. We got constant errors signing in and were never able to use the website. I called in multiple times to ask for assistance. Nothing worked. I asked to cancel our account. It was cancelled supposedly. 6 months later I noticed on my credit card bill that I was still being charged. I again tried to log in and was unable to. Called customer support and they could not help me, literally had no answer but to "write a ticket". When I asked for a refund, they offered to refund me 1 month. Not the 6 months since I cancelled originally. They said they "had no record of the cancellation".

Apparently, on Experian's homepage, when you click on the yellow button to get your credit report for $1, below that in small print is "Important Information" that you are signing up for a 7-day trial. Nobody reads Important Information below the yellow button because they've already clicked the yellow button and are taken away from the homepage to a form. The 7-day trial is NEVER mentioned again while you are giving them your information to get the report. You never get a single email about it either.