Experian Reviews

I just noticed a monthly charge from Experian for some sort of account I did not know I had. They informed me that when I purchased a credit report for $4.99 some 9 months ago, I was automatically signed up for a monthly membership, which increased to $19.95 going forward. I received no notification of this recurring charge over that time period, so I had no idea it was happening until I reviewed my credit card statements line-by-line in the wake of the Equifax breach. What's more, my account was upgraded to premium in August, increasing the charge to $24.99. I never once accessed this account during this time period, and I certainly did not upgrade to premium. However, the representative informed me the account was being accessed several times per month. As I am not accessing it, clearly there is fraudulent activity, to which Experian was not only completely unsympathetic, but shockingly unconcerned.

With the breach at Equifax I decided to freeze my credit. Called Experian and the automated system charged me $10 to freeze which I understood, but did not give me a confirmation number or a PIN number for future unfreeze. They only stated they would mail me more information.

Went through the entire registration process, then learned Experian wants my CC number to charge me $10 for a credit block. Outrageous! I did not pay. They screw up and want me to pay for it? When my identity is fraudulently used, Experian will rue the day.

I know I'm not supposed to be complaining on this but I have been on hold for 2 hours. I am pissed off they are changing my acct for a membership. I only did the 1.00 for one time only but they keep charging me. I want this refunded because I made sure to notify them that this is a one time thing only. I want someone to call me ASAP **. I want this refunded and because this is y'all's fault. I also want my overdraft charges waived as well. I'm still on hold after 2 hours now. Please forward this to whoever handles complaints because I want this taken care of today ASAP.

$4.95 charged and paid for credit score. $19.95 subsequently charged, presumably for a membership. I did not intentionally start a membership. There was no confirmation of membership, membership number, or billing receipt provided by Experian. I cannot contact this company because they do not answer the phone. Why is this company permitted to stay in business?

Getting a credit freeze from Experian is almost impossible. I started at their webpage and read about all the services they would like to sign me up for and all the reasons getting a credit freeze would cause problems in the future. I ended up at their online freeze request page. They made me jump through all kinds of hoops and give them lots of information. This isn't going to be online afterall.

I am currently on two different phones, after numerous attempts at trying to reach a customer service representative. There is no way to cancel subscription without speak to a rep. So I called, and am still holding, it has been an hour and 24 minutes on one phone and 20 minutes on another phone. Does anyone know how to cancel the $30 Dollar subscription ??? Help!

As with others on this site, Experian is apparently scamming people by secretly posting a 24.95 fee on their credit cards for some ridiculous 'protection' service. As an educated finance person who works at a big bank, this is corporate greed at its very best. The marketing person Experian who came up with this scam is betting that folks forget to cancel this service to keep the fee charges coming. How disgusting is that psychology? There is no monthly confirmation of charges and no reminder to cancel... why would a thief tell you that? It's practically robotic. For others who have been scammed, please shout out your complaint. Maybe we can be heard if we collectively scream into Experian's CEO office in the sky.

This bureau is a robbery shop. Last month they increased my membership fee without notifying me so I called in to deactivate my account and requested a refund. The Experian agent refunded me and confirmed with me that I would not receive any future charges from Experian. But WTF they charged me AGAIN this month!! Then I called in again. It turned out the guy I spoke with last month never actually deactivated my account! I had to request a refund again but the lady who answered the call said I could only get a refund every 12 months! Since I was refunded last month I could not get a refund this month! WTF. It was NOT my fault to be charged again. It was the first Experian agent's fault! WHY did he LIE to me about deactivating my account?! Is this how Experian steal from customers?! I had to contact my bank to permanently block this robber Experian from charging my credit card!!

I was charged $1 for an Experian promotional item on February 9th, 2017. It was supposed it be a one-time charge--I certainly was not aware of signing up for a service with recurring billing. I thought it was a one-time charge. I was charged for the second time by Experian for CreditWise, this time for $24.99, on August 18th, 2017.

The credit rating services are a hoot. Even when you pay on time, pay extra, and never have an outstanding balance from month-to-month, the rating declines, as it did in my case. I have one installment loan and two credit cards. I always pay off my credit card balances every month. Both services use Experian to calculate scores for me and other customers. My rating went down even though I made two extra principal payments on my installment loan and paid off both of my credit cards. Now here's the interesting thing: The reasons given for why my score went down (which are very nebulous, by the way) differ completely on the two cards. By the way, the Experian rating from my bank was substantially lower than the one these credit cards are reporting to me. The credit rating industry is a joke, and it's a crime that consumers are unable to exempt themselves from the system.

I called Experian and canceled a 7-day free trial three days after I signed up. A week after I canceled they withdrew funds from my account. I called and was told that they forgot to process the cancellation and it would be 3 to 5 business days to receive a refund. I spoke to a supervisor who could only apologize and nothing more. Long story short; I called Experian three times for them to cancel my membership. Apparently you need to cancel the monitoring and the membership or else they will keep billing you. Very deceptive practices. Make sure you get a cancellation email or keep calling them until you do.

I have canceled the service repeatedly over the years, only to find they continue to bill me. To be fair I need to review my statements more closely or I could have identified this sooner... but calling to actually cancel is laborious. The hold music alone is nearly enough to make you want to hang up (roughly 10 second loop of bad jazz)... then they cancel, and are unable to give a transaction # for the cancellation... "we'll send you an email" but that email gives no details. I suspect I will have to call again in a month and likely get my credit card involved in the process.

I paid $1 dollar for a credit score report. I did not realize I signed up for a monthly service with recurring charges in the amount of $21. It is a very dishonest tactic to get people signing into their service plan. I think it's fraud as I am not sufficiently informed of the payments charges. I will NOT use and do NOT recommend this company's product.

Being able to receive 1 free report from Experian I was charge 21.95 d/t a charge place on my card. I cancelled the trail that day and was still billed. Experian SAID the fund would be refunded. Still waiting after 10 days. If they can rip you off how can you be sure they are reporting correctly on your CREDIT SCORES. DO YOUR JOB!!!

I've been using Experian for over a year to stay on top of my credit report/scores. My debit card was stolen and so they could not charge my account for two months. When I finally got my card (it took much longer than usual) I called them to reinstate my account. Instead of charging my account moving forward, they immediately charged my account for the last 2 months, and DIDN'T TELL ME THIS until after I gave them my payment information. They refused to refund my money and were incredibly rude. Am now disputing charges with my bank. DO NOT DO BUSINESS WITH THIS COMPANY.

I signed up for Experian 30-day promo for $ 1.00 for the first 30 days. I cancelled before the 30 days. They still charged me a normal monthly fee. Filing a complaint with the CFPB www.cfpb.gov. I signed up on June 10th and cancelled on July 8th, before the 30 days was up. I have copies of the emails from them with the dates on the emails. The cancellation letter states that I can still use the free basic services. Of course, I have viewed my credit since then because they say you can do that for free, in the cancellation letter. There has been nothing that popped up while I was on their site informing me that they would charge me for anything I have done or allowing me to authorize any charges.

Someone needs to do something about this company intentionally deceiving people. I too paid $1.00 for a credit report but instead they signed me up at $21.99 a month. I wasn’t even able to cancel my subscription without paying a $50 balance. My account was locked until I entered info to pay this bill. Someone really needs to put a stop to this.

I cannot believe these guys get away with what they do. Their website will not allow me to dispute online. I thought that maybe I needed a membership to dispute so I signed up online and paid the money. Still cannot dispute online. Called Experian and got sent around on a wild goose chase of transferring me to other people. I simply want to dispute something on my credit but they make it so difficult and damn near impossible that I have given up.

After getting "tricked" into thinking I was getting a free credit report, I immediately cancelled membership and they will not stop sending me spam/Marketing emails -- despite over 10 requests to remove me!!! Why is there no "unsubscribe" option at bottom of every junk email??? I think I know the answer -- that's how they make money, misleading about their products and then spamming the death out of you and selling your credit score to other spammers!

I signed for Experian to keep track of my credit score and to see if I can do anything to improve it ($9.97 per month). Turned out to be a vastly inaccurate and misleading score. First of all, if you want to get your credit score from the three agencies they will charge you extra $39 per report. Secondly, I kept receiving that my score is in very good/exceptional category. However, once I applied to a loan, they did a credit check and turned out that my Experian score was over 100 points off. Called the customer service, they gave me the whole speech that scores can be calculated differently, and algorithms and such. Personally, I do not care, I signed for the service expecting to get a good estimate of my score, after all Experian is one of the scores on the credit report. If I cannot get a good estimate then I do not see the point of having this service.

Experian has a promotion to purchase a credit report for $1.00 but, in the deceptive (small print), they will really charge you $24-$26 monthly... forever! Even when I try to cancel the charge (I've tried for over a year) they will not stop charging my card. I've changed card numbers, twice, and received a different account number but the charges keep coming. I try to call, each month, and the outcome is never satisfactory... to cancel the monthly charge. My credit card company says Experian needs to stop charges but they have every excuse, including long waits and call disconnects, that keep the charges coming. It's a huge time waster and very upsetting to see the month after month charges and to know I will have to take more time trying to get it taken off.

While in middle of disputing inaccurate items on my report, was suddenly signed out. When attempted to get back in was given message could not process my request at this time. I spent a lot of time reviewing and detailing why information not correct. I feel it was an attempt to get me to purchase membership. There were numerous reporting errors. I have not been able to sign back in to get resolved. For credit reports to be used in life altering decisions, it should be a crime to reflect such unreliable content. It is very alarming, I bet if the power to sue over wrong info was allowed they would be a lot more careful with the content. The credit reporting industry is such a fraud, a mere money making scam!

Using free credit report for my daughter. She wanted to know her score so I paid the $1 to find out. Experian then put me on a recurring charge for 21.95!!! I did not request it! I have to assume they did their best to hide that a subscription was involved. I usually look for this kind of deception, but did not see it. It was not until I saw my bill that I had any clue. Experian was willing to cancel the membership, but would not discuss reimbursing the membership I had no intent to sign up for or use.

We signed up for a Credit Report (2 accounts) on Experian which was $1.09 each one. On May 17, 2017, we printed out the reports, on June 14, 2017 Experian charged our account for $23.90 twice = $47.80. On June 28, 2017 Experian Charged our account again for the same amount ($47.80) for a total of $95.60. When we call the customer service we waited for 1 hour and then they hang up on us 2 times and the 3rd rep after 30 minutes says they can only refund the last month. Please if you are reading this don't use Experian.

I was under the impression that I was only paying one dollar to see my credit score one time. I was then charged a $22 monthly payment a few days later for creating an account with Experian. They did a good job of hiding that information on all of their web pages. The advertisement stated that I would receive my credit score for one dollar. After being charged the $22, I found a statement at the bottom of the web page in fine print explaining this clause. When I called to ask them about the charge, I was given the runaround. I then requested to speak with a supervisor, and was promptly hung up on. I called back and eventually contacted a supervisor who told me the best they could do was cancel my account for free without a refund.This is shady business work in my opinion and wouldn't recommend working with Experian unless you want to be overcharged for their services.

I paid a dollar to get a free credit report on freecreditreport.com. I had no idea that I was going to be signed up for a monthly membership where they would be charging me. After I paid the $1 then I never got an email from freecreditreport.com. Instead I began getting emails from Experian but I thought they were spam because I never went to the Experian site and never signed up for newsletters from Experian. I never used the service, I was never sent an email welcoming me to a monthly charge service, there was no warning that I would be charged at all. I was signed up from January until June being charged $21.95 each month. My husband and I moved across country and missed this charge for whatever reason.

$19.99 just to look at a score given to my creditors almost daily? Really?! Account canceled. More spam emails from Experian inviting me back to view my score once again. I pay $4.95 to see it once and bingo, I'm back on the $19.99/mo. plan again?! Don't forget to read the small print! It all boils down to one thing, way too much money for a product that is paid for by my creditors. It should be free to see what others are doing to track your every move behind your back. In fact there ought to be a law that requires Experian and the others to send every person they track a duplicate, containing your credit score, for every credit report it issues to creditors. BTW, my credit score is in the low 800's, high 700's so I'm not a bum. Just angry that banks and their allies are so damn greedy and ruthless.

Wow tricked by Experian, I just noticed that they have been charging me $24.99 per month for a "membership" I did not sign up for. The response was to credit one month, it has been 9 months, I see the same complaints come in... Why hasn’t anything been done? Class action…etc.?

I shouldn't be surprised by the number of people who have my exact same complaint. I logged into Experian to thaw my credit freeze and apparently, without my knowledge, was signed up for a membership and was charged $21.95 because I didn't cancel a membership I never knowingly signed up for. Of course they were unwilling to refund my money. Very disappointing customer service. Their customer service reps were also very unhelpful on the phone - very rude and dismissing.

They overcharge for the service they provide. You get 1 credit score, not all 3. It started out at 19.99 a month for basically looking at my credit report. When I canceled after 6 months it was amazing. The phone calls from scams and emails started coming the same day I canceled. I doubt that this is a coincidence as I asked one company who gave them permission to pull my credit and they stated Experian gave my information.

Needed my CC information for identity proof to get my credit report. Cancelled right after I received the report. Manage to charge me for 6 MONTHS. Then I call, they say they can give me one month if I want more. I have to hold and it will be between 30 to 50 minutes. Of course! Do not do business.

Like most everyone else, I signed up for the free trial and the company started charging my card every month from that point on. This credit check was for moving to a new home. Luckily, I caught this fraud after the very first charge to my card. I immediately canceled. Big Fish Games had a HUGE class action lawsuit thrown at them for doing this very same thing. Making things so confusing that the consumer doesn't realize they're signing up for a monthly charge. Big Fish lost and had to pay back the money taken out of all those accounts. Experian? Your days are numbered. How DARE you steal money from people by hiding the information about monthly charges. I will NEVER use your company again. Good luck in court.

I visited Experian website to obtain my credit score for $1.09. However, as I was about to finish I was given the option of obtaining my score from the three major reporting companies. I said yes, and obtained my scores which was a waste of time. The difference in the score was just one digit. Later, I realized I was charged $43.40 for a membership I did not sign up for! It is a scam that should be stopped by the regulatory bodies. I am waiting for my money to be credited back and will get it.

I paid $159.95 to Experian in January 2017 for a subscription that was in effect until February 2020. I never was able to access the report I paid for! Today I decided that I did not need identity theft protection and checked the Experian website for cancellation policies. The reply was that if I canceled within 180 days I would get a refund. Today at day 151 I called to cancel and get my refund. After over an hour on the phone I was told I would get a check for a little over $30. Then I was told that if I had waited to cancel for a year, I would get more than $30 back. I think they are dishonest.

I am honestly surprised that Experian's tactics are legal. Coming from a background of owning a web app & website development company, I was still duped by Experian's sinister registration process of conning their users (victims) into a subscription that they are unaware of -- then telling those 'customers' it was their own fault, and then refusing to offer refunds. I actually think that their entire business model is run on this model, intentionally conning people. I called Wells Fargo Fraud detection and they mentioned that the complaint was so common, they had a customer service number for Experian ON FILE.

I signed up for a "$1' credit report. I was thereafter charged $23 month before I noticed after 5 months. I disputed the charge, and Experian referred to some terms of service I never knowingly agreed to or even saw, as the Experian offer landing page was deceptive. Experian refused to refund more than 1 month. This is how they make their money.

Regarding free credit report from Experian. Their website has a page with a block around a statement that indicates in part "order summary, credit works $1.00, credit report, FICO score, credit overview, credit alerts, FICO tracker alerts, toll free support, attempted inquiry alerts. Order total $1.00." To me, this is the total contract people are signing up for. Any requirements elsewhere in their website should have no bearing on this contract. Any charges other than this contract should be considered illegal. Someone should be able to resolve this problem for all those overcharged. Waiting for someone to act.

Just like previous reviews, I was tricked by Experian. My goal was to see my credit score so I paid the $1 to sign up. However, Experian also signs you up automatically for a program that charges you monthly. Of course no email stating such terms, and no word until I get charged $21.95. At any rate, I call their department. At first they said they were going to reverse the charge, I wait 40 minutes on hold just so the supervisor can say no. Not only that while I am on the call I get an email cancelling my account. What disgusting business model.

HORRIBLE DO NOT USE EXPERIAN!!! Someone opened an account online with my information. I immediately called my bank and notified them about the fraudulent charges taken out of my account. I called Experian apparently anyone can open an account online. They do not require any signatures or forms of ID. They did not care at all that the name on the account did not match my name, birth date or address. Instead they gladly withdrew $29.95 from my account every month and did not want to reimburse me once fraud charges were filed and finally proven it was not me that opened this account. IT was a disaster in no way did Experian apologize or make the process easier by helping resolve it. It's ironic they are supposed to be protecting you from exactly this situation. Instead they are thieves themselves. DO NOT USE.

The same story as my previous reviewers: started from your free credit report, allured you with 1$ service I could not recall at all. Then you found you were charged 21.95$ monthly fee, because that 1$ charge is some kind of 7-day free trial. I happened to notice the charge right after my card was charged (still pending actually). I called Experian. They immediately canceled my membership, but refused to refund the 21.95$ charge. About 30 min holding, the supervisor gave me the same answer. They would not refund the occurred charge. They showed the trial info, charging info at several places. I guess it is not so difficult to hide those info several places people usually don't look at.

I was directed to the Experian website via my credit card to obtain my free credit report and score. The website references "FREE" ten times on the first two webpages, as well as on every page including the offer to receive a credit score for $1. Do NOT give them your credit card information as the Experian Consumer Services website is rampant with attempts to quickly and unsuspectingly collect revenue from the consumers they claim to "protect". Unknowingly I signed up for the Experian Consumer Services, Experian Creditworks that costs $21.95 monthly. I identified the $1 charge and the $21.95 charge on my credit card statement (post 7 days) from "enrollment".

Like other reviewers I was also seduced by Experian to get my credit score for $1, and supposedly in print. Automatically signed up for a service I had no intention to sign up for. They would not reverse the $23.32 charge on my credit card. When I asked for a supervisor to help get the credit I just waited forever and no one showed up on the phone. Experian is supposed to save you from fraud. I have to save myself from the fraud that Experian is.

Upon requesting a credit report from Experian, I had to create an account. In step 2 (of a 4-step process), information appeared on the right hand side about a service called Experian CreditWorks. Yet according to Experian's web page when this product is first mentioned, this service is indicated to have a cost of $0.00. There is nothing on this web page indicating additional costs or a trial period that would be followed by a monthly fee. Because of the page showing step 2 and clear indication that the CreditWorks program was free, there was no reason for me to believe that there was a trial period and consequential monthly charges.

I purchased the Experian membership. I called Experian to follow up on some unauthorized installment loan inquiries that were reflecting negatively on my report. Prior to this call I disputed these transactions through the financial institution who submitted the unauthorized inquiry. I submitted the error/removal letter they sent me, to Experian stating the inquiries were in error and needed to be suppressed. After verifying my personal information and explaining my problem to 4 different Experian reps, the last rep disconnected me. I called back and it started to in the same pattern "let me transfer you to dispute specialist".

Experian has been charging my credit card $20/month (Plus $40 initially) without my knowledge since August of 2016. This company advertises a $1 credit report and then proceeds to continue to charge people for a membership that they did not actually sign up for. I was able to retrieve about 25% of what they took from me, but this company is basically a scam.

I, like so many others who seem to have been duped by this company, gave my dollar for my credit report. Unbeknownst to me, my credit card was being charged 23.99 each month. This happened for 6 months. Now, I'll take culpability for not checking my statement but this "reputable " company, does nothing to help the consumer. I called and spoke with a customer service representative and repeatedly asked to speak with a supervisor. After 30 minutes waiting for said supervisor, I was finally able to get through to Javora. Javora stated their company has no fault and I am basically still being charged for May. What a corrupt system! DO NOT USE EXPERIAN.

I recently posted a review about Experian. Since then, they have reached out to me and apologized for any bad experience that I had and offered to refund me for the charges on my credit card. I would like to cancel my first review on here, but since I do not know how I will post this second one in hopes that it will neutralize the bad comments I had before. Their excellent customer service the second time around changes my mind about this company and I very much appreciate the respect that they showed me.

Similar experience to other consumers. Experian does not tell you they are signing you up for a 7 day free trial when they give you a free credit report. They then bill your CC for a $21.95 monthly fee 7 days later. I saw this 3 days after the charge posted. I talked to a Experian rep and then was on hold for 25 minutes to talk to a manager and both refused to refund my money. I just said I didn't want the service and I had no intention of signing up for it.

Experian is a den of thieves! I am a disabled senior and have to make my (measly) disability check go as far as possible. I made the mistake of thinking Experian was a reputable company. I went on their site to get my FREE annual credit report, they asked if I wanted to see the other two credit bureaus' reports, which are also FREE. My credit card came in with a $39.95 fee! That's one week of groceries... No way would I have agreed to pay that for FREE credit reports. They then charged another $21.95 for nothing!!! When I called to complain, all they were willing to do was cancel my subscription so I would not be charged recurring fees in the future. I'd be happy to be part of a class-action lawsuit against this unethical company if the rest of you who've been ripped off are interested. Too bad we can't give a 0 star rating.

I got some lazy moron with a poured on Southern accent who called me ma'am and told me that neither my husband nor I had an account, which is BS. What happened to customer service? How do people get these jobs? She was horrible.

Letter from Experian saying a change to name, address, or SSN was reported to Experian by a creditor. Can't talk to anyone using the two numbers in the letter. Experian says to run the credit report, which I did, however the only place your info is listed is under My Personal Information, none of the report for each creditor contains your name/address/SSN so it's totally useless (re: the letter). The person I spoke to said it might be as insignificant as them (creditor) using CT or COURT. Bottom line Experian can't/won't tell you who/what the change was. In this day/age of accounts being hacked, their letter causes excessive concern for a non-event...4

When I paid $1 to obtain my FICO score with Experian, they automatically sign you up for a 7 day trial period for their credit monitoring service and automatically a monthly service at $21.95 per month after the 7 day trial period. I was unaware of this automatic sign up service. The first correspondence from Experian to me was after the 7 day trial period and after they billed my credit card for $21.95. I called Experian and cancelled the service and asked for a refund. The first person claimed that they could not refund my money. I then talked to the manager, and the manager could not refund my money and said that no one in Experian could refund the money. Apart from being bad business practice, this business practice is clearly deceptive.

I visited Experian just to get one credit report at the time. Little did I know that their site signed me up for their membership without my permission, and billed my card for 21.95 for several months. Extremely unhappy with this shady company. I will not be visiting this site ever again.

If you have a credit age history of less than 6 months Experian generates NO CREDIT SCORE for you in their one time credit report & score purchase. You can see your Transunion & Equifax for free on Credit Karma and funny-- I have actual credit score numbers with them! Also they refuse to let Rent Reporters report your good long standing rental history that shows you pay/paid your rent on time and boosts your credit age. They only allow rental history to be added if your landlord pays one their approved partners to do so and it's not a retroactive look back at your payment history. This company is a total rip-off. I paid 19.95 and expected to see an actual credit score number as I do with the other two bureaus for FREE.

Like other reviewers, I didn't see the small print on the very first page. It is not where you would expect to see such information. It appears more like a 'click-thru' page to see if you want to look into this further. This was clearly set up in this manner based on the available knowledge of a typical computer user's behavior. Very unethical. A company that sets something like this up, and LEAVES it up after many people report feeling mislead, is being intentionally dishonest. Stay away.

Don't use this company! I signed up for Experian credit monitoring services and my credit card started getting charged for all kinds of services I didn't order. Who is the identity thief? Anyway I immediately cancelled my membership and received a cancellation number. The next day after canceling I received another charge on my credit card. I tried calling Experian customer service and after 3 attempts at over an hour each someone answered. They informed me that my membership was not cancelled. I explained that I had a cancellation number but that didn't seem to matter. They told me that they would credit the most recent charge but not the previous charges because "there is no way to do that in the system". What a rip off. I signed up with another company and so far it has been great.

I have experienced the ongoing fraud from Experian, as they are using the terms and conditions of an online transaction, such as the purchase of a credit report, to add and hide a very different transaction, such as a monthly subscription plan at $21.95. Without my clear consent, they collected payments for 3 months out of my bank account, furthermore without receipt of the transaction or email to communicate the cost and terms of the product they claim I purchased by agreeing to the terms of a different transaction. They first refused to refund any of the monthly payments. But when I told them that I contacted a lawyer to see if there is a case for class action, they refunded everything by the same day. Today, we are 1,216 consumers who posted about this ongoing fraud. There is a case for class action.

I needed to check my credit score and Experian had a $1 offer. I signed up for that and I thought I was done with Experian at that point. Then a week later I see a $20.95 on my credit card from Experian. I started searching around and realized that somehow they signed me up for a monthly membership subscription that I did NOT know about and could care less for. They must have had that in super tiny print somewhere when I paid for that $1 credit report. I was really angry by how sneaky they were!!!

I reviewed my score online with Experian Service and found out that it was 100 points off. Also I get cut off in the middle of a call. They take forever to get to you and have no knowledge of the products they offer, I would almost call them a scam. If I could give no stars I would.

Like others here, I am extremely disappointed with Experian's fraudulent credit card charges for those seeking credit reports. I highly encourage those who have similar issues with Experian to register complaints with the CFBP: https://www.consumerfinance.gov/complaint/.

Experian wanted to charge me a fee to put a one-year active-duty security alert on my report. They tried to blame the fee on the state that I live in. However, when I told them that TransUnion and Equifax did not charge me the fee, the customer service rep put me on hold for extended periods of time and then finally decided to transfer me to the Dispute Department even after I told her that I did not have a dispute on my credit report. That I was questioning why EXPERIAN would charge me a fee when the other two companies did not. I continually got the run-around. This company and the other reviews that I see on this website, they are horrible. This company is nothing but crap!

Don't use Experian! I did my FREE credit report for myself and my husband in January of 2017. I thought I paid $1 and $39.95, but then started getting billed monthly fees of $21.95 and $24.99!!! When I called they said when I got my FREE credit report there was something in the small print that said I was enrolling in their scammy monthly account. SCAM!!! Don't use Experian!

Do not use this company to check your credit. The reviews below are true. They will get your credit card number with the $1 charge to check your credit then make unauthorized charges every month. If you call them to ask why they are charging you they refuse to refund you and fraudulently tell you that you signed up for membership. Misrepresentation. Fraud. Should be shut down.

Fraud! Awful with very pushy designed website, they push you to click and get $39.9 report that you don't need. and then starts $21 monthly charges. Be careful!! I'm so mad at this company, they lied and mislead you into getting your credit report for $1 dollar. Next thing you know they have your cc info and $1 dollar transforms into a charge of $39.99. BE CAREFUL ANYONE TRYING TO GET YOUR CREDIT REPORT THRU EXPERIAN. They lie just to get to give them your cc info, stick with Credit Karma!!!

I have joined a lot of online companies and Experian takes the cake. Nowhere was it made clear I was going to get a monthly charge for a membership. I didn't realize I was even being charged until someone used my card number and cancelled my card. I had to pay the $43 I owed them just to sign in and cancel my account. Just like a used car salesman in a cheap plaid suit.

I did not subscribe to Experian or request a free credit score. I began receiving subscription charges on my credit card. I changed my card number and the charges appeared on the new card. My card account now blocks Experian. Possibly either Experian is being hacked or they assumed some kind of negative consent when a third party requested my score.

I'm so mad at this company, they lied and mislead you into getting your credit report for $1 dollar. Next thing you know they have your cc info and $1 dollar transforms into a charge of $39.99. BE CAREFUL ANYONE TRYING TO GET YOUR CREDIT REPORT THRU EXPERIAN. They lie just to get to give them your cc info, stick with Credit Karma!!!

I only asked for one time credit score and for some reason they charged me 49$ for a membership. I called back (waited 2h to get someone) and finally they refund me back the money. Then, a month later I noticed that they charged me 19.95$, called back again and waited another 1h to get someone. She told me that I was an active client (even though I never asked to be a client) and she cannot refund the 19.95. Those people are a real scam. They are forcing people to become members and try to steal as much as they can. I hate hate hate this company. Please if you are reading this, do me a favor and go somewhere else, I don't want you to feel the same.

I went on to check my credit, and it said for $1.00 get your score. Then they charged me for a membership. I called asked for my money back. They refused said I had 7 days to cancel. Cancel I did want it to begin with. It's a gimmick to make money. They know the average person will not remember to go back in seven days to cancel it. We have a lot more important things to worry about. It's a gimmick to make money off of people. That's all it is. It's a shame that they take advantage of people who are trying to do something right to straighten out their credit so they can apply for a home loan and they make money off of them by "oh you get something for a dollar but we're going to charge you for monitoring everything and we're going to continue to charge you every month till you realize it."

Wow. Just like everyone else I can't get this ** company to stop charging my account. If you call they put you on hold for an hour. ** this scam. How the ** are they an allowed to ** operate??? I'm going to start a business like this because apparently this is legal robbery.

I joined Experian to keep track of my credit scores and get my reports, well within a couple of months my credit score went from downhill. After I had joined my husband told me he'd heard from several people that their credit score went down. I quit them. Instead of helping people they hurt them... NEVER AGAIN WILL I DO THIS AND I WILL TELL PEOPLE NOT TO JOIN ANY OF THESE! Went from 800's to very low 700's sucks.

Again they say for $1 then 2 months later I see they have pulled $24, then if you don't take off the auto subscribe they have somehow a legal right to continue charging you for services that you never see. They send you nothing for this service! Then I cancelled a year prior and they said conveniently there is no required and I am lucky to be receiving the $24 back for the past month. I am tired of these scam companies ruining your credit further when we barely scrape by, we really should sue them, this shouldn't happen. There needs to be more accountability, if some poor schmuck went and stole a loaf of bread, he'd be in jail forever whereas these scam companies are protected because they know you can't afford to take them to court!

Like so many of the other reviewers, I agreed to a credit report ostensibly for $1.09, and was unknowingly signed up for a credit monitoring service for $23.84/month. Upon receiving my credit card statement, I immediately phoned the company, and was put on hold for 30+ minutes, only to have a refund refused. I spoke to an unapologetic supervisor who acknowledged being aware of the company's 1200+ terrible online reviews, and essentially told me that the monthly charge was included in the fine print. When I pointed out that well over 1000 people have made the same complaint online and Experian has been obviously, knowingly misleading people, she just repeated that I had clicked on the form and therefore agreed to it. Nonrefundable. Experian is clearly making all of its real profits from a blatant bait and switch, and essentially stealing. Absolutely despicable, deceitful behavior.

Signed up for a simple credit score report for $1. and change and after 7 days was automatically signed up for a membership. They are now taking 23.90 from your account each month. I talked with them about it. They said they would give me one month back. They had charged me 5 months. I feel like I was scammed. They realize people forget about canceling the account and start charging you. Do NOT use this company.

I consented to a 7 day membership with Experian for $1. I logged in to cancel the account about 4 days later. There was no option to do so nor was I able to use the service. Now they bill me 21.95 for a service that I not only didn't consent to but I also can't use the service. And they refuse to refund my money. This has to be some type of crime.

I have tried to dispute the hidden monthly charges of $21.95 from when I paid $1 to access my credit score when I was trying to buy a home. I have had no luck with any sort of refund, and I see that this is VERY common. I am hoping that there will be a class action lawsuit against them. We should all raise some hell, because they are making a KILLING off of ripping us off. Experian: you owe me $109.75 for the 5 months I wasn't aware of you charging me for an account I NEVER signed up for, or used, or received emails from... nothing. You are SHADY ** CROOKS.

I have been on the phone with Experian every month since August 2016, around the 14th of every month trying to get a 19.99 dollar charge reversed and account closed. Every month they refund my money and the very next month I have a new 19.99 charge. This service is becoming a harassment to me and my family. EVERY month I have to call. They tell me the charge will be reversed, which it is and every month they tell me the account is closed. But around the 14th of every month I get a new charge and have to call them to complain. I feel like they do this to a lot of people and most do not watch their money as close so they steal a lot of money from a lot of people. I am on a fixed income and cannot just let them steal my money. I probably will get another 19.99 charge in March 2017 and I will have to call and complain again. They really don't care about customers and the money they steal every month, if you don't complain.

I would not recommend using Experian, as they advertise for the $1 credit report, and then 5 days later charge your account $21.95 for a membership that you don't want. And then you call to dispute and they say there is nothing they can do as it's non-refundable, and quite frankly they are not sincere about it. I would never recommend Experian to anyone and would hope people read these reviews before trying.

I just realized that I had three charges on my credit card from Experian for a "membership" to some credit monitoring service. Apparently, back in October/November when I was checking my credit report and purchased my FICO score online from Experian for $4.97 I didn't realize that somewhere hidden in the fine print, I was also purchasing a monthly service/membership. I was never alerted to the fact that I was actually making a membership purchase, nor that I was purchasing anything other than the FICO score for the $4.97. I called the customer service and they only offered to refund one of the three charges and I demanded that my membership be canceled. I think that the consumer protection agencies in this country should penalize these companies and especially when it is something so delicate as my credit score, they should not be trying to make money off of this.

I signed up to their free credit score early january 2017 online and left my debit card details as a requirement for the monthly fee after the 30 days free membership. Then I began to see their posters advertising that Experian is NOW FREE FOREVER FOR EVERYONE, so I did not worry about having to log in and cancel my membership as I understood it as now being free. However the money £14.99 was still taken from my account. So it is not free, then?

Like many of the other victims who posted on this site, I signed up for a credit report on freecreditreport.com, and ultimately paid $1 to receive my report. Using deceptive practices (hiding their practice of signing you up for a 7 day trial after which you're charged $23.90/mo in obscure language in the terms and conditions), they signed me up for automatic payments without my knowledge. I unfortunately only discovered months later that they had taking $23.90/mo from my account.

For over a decade I've had a membership with Experian. I was charged a reoccurring fee of $ 4.95 a month (receiving alerts, etc). While doing my finances, I noticed they started charging me $24.99 a month, and had been doing so for the past five months. I was never notified of the rate hike. I called customer service to cancel my membership, the customers service rep, named Mario, acknowledged that I had not been notified and tried to get my discounted rate back. The best he could do was $8.00 a month and a one month refund of $24.99. I'm absolutely shocked that a company as important as a credit reporting agency can/would be able to take advantage of a loyal customer such as myself. Shame on you Experian!

Wish I could give 0 stars! I was charged without my permission or knowledge $43 in January 2017. When I called and asked why I am being charged for a free report, they said it was because I logged in to check my credit in August 2016... WHAT!?! This is fraud!! This company is crooked!!

I just saw a charge on my credit card for $24.99 from Experian and asked my fiance to further investigate. I know that we decided to order a free credit report last May before we got engaged. At that time, we paid the extra $1 to find out my score. After calling Experian tonight we found out that when we paid the $1 for the score, we were enrolled in a monthly billing of $24.99 that we were not aware of signing up for. This is a scam. We only paid the $1 to see the score, not to enroll in a monthly membership.

I was denied a loan, despite my credit score being 802-804 including the most recent Experian FICO score. When I inquired with Experian (seeing their name on the reason for Denial), they recommended that I pay $1.00 for a credit report. This was completely unhelpful. I was later charged $21.95 for no reason, and have had no success on getting a refund. I never found out the reason that my loan was declined, was swindled out of a dollar (since credit scores, I have learned, are completely free), and then later charged for no reason. Unethical, to say the least.

I received 3 charges of $21.9540 for membership and then another $39.95 charge for a credit report. I did not intend to sign up for a membership or purchase a credit report. I am not a careless person. The site is set up up intentionally to scam people. It is unbelievable for such a large and well-known company. They should be ashamed.

They confirmed that there was a fraud on my report. A collection that they agreed is not mine, yet they will not remove it. They claim that since I live in the same city as the hospital that I never used I might have been to that hospital. I was NEVER at that hospital so the $501 collection is still on my report. Experian is very dishonest. If I could give them lower score I would.

Experian is misleading consumers!!! My story: I signed up for a 1.00 report and starting to receive monthly fees for "membership" that I wasn't aware of. Nor did I approve. I did see on my credit card statement that I was being charged unknowingly. And disputed through American Express. I did receive a refund but only for a month and I was still continued to be charged. Bottom line: I didn't have a membership - or did I approved this membership. Monthly fees of 24.99 hit my account every month. I called today to speak to a Escalation team, Karabel but he would only give me one month 24.99 refund and was told they would stop the billing the monthly membership. Although he stated it was in the fine print of the $1.00 sign up of only 7 days. And I needed cancel it.

Today I noticed that I have been charged a $21.95 fee for three months for your FREE CREDIT REPORT services. I contacted your company and spoke to two individuals. The last lady I spoke to was a supervisor by the name of Claudia. She was extremely rude and unprofessional. I was told that I had signed up for a seven-day trial only and that it is clearly marked that after the seven-day trial I would be billed monthly for your services. Services for what? Who wants a credit report every month?

DO NOT and I repeat DO NOT make an Experian account. You will be overcharged without any notice and none of it will be refunded to you. They attract customers by advertising free credit reports but then they make you sign a deal with the devil. Among the many requirements that they will require you agree upon, a monthly fee will be camouflaged and hidden in it for "benefits" that are of no use. Basically, they are modern day thieves and run on defying people to steal their money using false advertising.

I requested a credit report in April, 2016 for which the website said I would be charged $1. I was very careful not to check any boxes that would subscribe to their services or subject myself to any repeating charges. Nonetheless, several days after the $1 charge, I was charged $23.57 by Experian. I did not notice this charge, and Experian continued to charge me monthly, raising the charge to $26.83 a few months later. I finally noticed the charge in December, at which time I had paid $229.43 in illegally charged items. I called the company to complain. They refused to do anything other than cancel the so-called "membership" that I had never authorized. I see others here have had similar experiences. This company is committing out-and-out fraud. It should be shut down and the principals should be jailed.

I requested my credit for $1.00 and sent an email requesting cancellation on the 7th day as per the offer. No one could find the cancellation and charged me an additional $21.95 for the following month. I asked to immediately cancel my membership and the agent suggested to use it until the end of the month which I refused. I told him to cancel it immediately. This is a scam by a company that is supposed to be helping individuals with their credit history.

I was reviewing my credit card account as I always do on a regular basis and notice a charge of $49.98 from Experian. I called the toll-free number provided in the description of the charge. I explained that I had not authorized such a charge, and want it to credit back to my credit card. I was then asked if I requested a free credit report for a $1, to which I replied "NO." Then I was told it was a request I made to get a copy of my credit report for $4.99 and I had 30 days to cancel or I would be charged the monthly fee. After saying over and over again "I did not request a copy of my credit report" and getting nowhere I asked to speak to a supervisor. Manny # ** got on the phone and said, "Let me look into this for you." She then explains, "We charged you for two months for a membership you had. We were trying to debit your card for the last two months."

So, for a dollar billed to your credit card--when the deceptive ad says you don't need a credit card!--you get to look at your Experian score. The small print says you get this credit tracker privilege for free for seven days, after which your credit card will be charged $21.95 every month for a bunch of services with limited value to an average consumer. The information on how to cancel your membership is quite well camouflaged, requiring sharp eyes and a bit of determination. And then the fun begins...

I get a poor rating for 3 reasons: 1. I have one credit card max 300 but my balance rolls 100 to 220 a month and paid monthly. Reportedly to high a percent. Never say small credit card setting by my choice. 2. As Experian gives negative scores and sells them I am flooded with bankruptcy companies and credit problem solving. When they call and hear my minimum balance and fact I've never been bankrupt. They say... I don't have a problem. 3. This false tilted reporting stereotypes me which I can not get out from under. As a result I pay a high rate on interest on my car loan... double of anyone else. This does increase the profits of the banks as I am blacklisted for no reason. 18 yrs ago I paid off my mortgage 12 years early. I have no other debt. I am blackmailed into paying high rates for no reason.

I tried to get my credit report and was told that my information did not match their file. I sent a letter and two months have gone by without receiving any response. I've tried calling their published numbers and it's impossible to get to a person.

I have a recent ding on my credit rating from a medical bill from Medical City Dallas that was a totally unreasonable bill ($694) for the service provided (8 exercises) that I refused to pay in total, but agreed to pay half. Medical City did not reply to my written complaint logged and sent the unpaid bill directly to Experian credit agency. I went online to get my free credit report from Experian to verify the reason my credit rating had been lowered and did not read the small print, in that I had to decline in 7 days an annual agreement to continue this service.

I was in the market to purchase a car and interested in my options of financing. After doing some research online, the loan I was interested in REQUIRED that I get my credit score through Experian. Experian offers a 7 day "free" trial (we all know how this goes. Nothing is free, and it requires your credit card information as well as a $1 deposit). To my surprise, I had a $25 charge to my bank account today from Experian for my wonderful "credit tracking" (such a joke. Whom actually pays for this service when there's free sites such as Credit Karma to monitor your own score?).

I tested out Experian's free credit report (well $1 is not exactly free). I was then billed monthly for $24.50 until I just discovered this today on Nov 22. I'm out over $180. In discussing this with their customer service I was given every "no" answer including wanting a human being to file a complaint with. It's such a shady practice to opt people into something they have no idea they are getting. Worst thing is I do business with this company. I guess I will have to switch vendors in the future.

I went to Experian's website to order my free credit report. It prompted me to get my FICO score for an extra $1. I went ahead and did that and did not see their fine print about automatic membership enrollment with a $21.95 fee. As soon as I noticed I was being charged for that, I contacted Experian customer service and they refused to refund me. Super shady business practices to enroll people in this plan on the sly and refuse to refund them even though they haven't used ANY of the services.

Why is it that Experian is infamous for being the lowest credit bureau out of the other two? We need to make this an issue. We have to use every single social media outlet to blow this up. I am writing and visiting our local and DC congressmen to get the ball rolling. It's unfair that I have worked very hard to get my credit really good. But Experian is the lowest by a lot. They do not update my payment history at all. They are out to keep all of us hard working people down. They strike deals with Lenders to go with Experian so they get an incentive to mark us low. In return the lenders are able to "better negotiate" a higher interest rate with is potential clients and what do we say from there? It's legalized corruption.

I was charged 21.95$ though they mentioned free credit score check. Once you sign up you click on the membership terms and conditions as well. I cancelled my account knowing this on 8th day. They didn't refund the cash stating trial period is within 7 days. These people are so cunning. Never do business with these vultures. No emails come with the receipt of charges incurred. Only it reflects in the credit card.

Reviews need to be moderated better. It's obvious, at least to me, that the same two or three people are writing all of the one-star reviews. I've signed up for Experian twice, and I haven't had any problem canceling within the 7 day trial period and not getting billed again.

I called in to cancel my membership and spoke with a representative at Experian. I wrote the confirmation number down with a date the membership was to be discontinued. I did not follow up to ensure the membership was canceled, and that was my fault. However, I called in 4 months later after realizing they were still charging my credit card, and the rep said there was no record of the cancellation and would not accept my confirmation number. So I was overcharged $100. And the most ridiculous part is, she ask that I write the new confirmation number down! Now I have to monitor my credit card to be sure they do not continue to charge me. I will not be paying for a membership with Experian ever again. I encourage every to just use the free services out there. Equifax and Transunion scores are provided for free through Credit Karma and Credit Sesame. Experian is the only one who does not provide a free score.

I just realized that my subscription to Experian is subsidizing a company that, in effect, is the ONLY reason my credit rating has declined in the past year. Their "robot" is incapable of considering any factors outside the boundaries of their super rigid formula that tosses people like me with a very longstanding excellent credit history with folks who are reckless with credit. Here are the problems that seem to have had with me: INQUIRIES. I just bought a house and, as a wise consumer, I shopped for a mortgage. I considered six lenders. Every time one of them checked my credit, Experian lowered my credit rating by six points. So, I list 24 total points just by applying for mortgages. Their very broad description of "too many inquiries" actually discourages the very sound practice of seeking the best possible mortgage package.

I only used my card on their site to get my FICA SCORE FOR 1 DOLLAR. TWO DAY LATER I GET AN ALERT OF FRAUD FROM MY BANK. Someone had got my card number and attempted to purchase a gym membership in P.A. I don't know anyone, purchased anything, visited, lived in that state or area. I've almost only lived in California once I moved to Oregon. Now 2 different states have caused me to close my checking account cut up my card. So not only do they not protect your information, they report incorrect items on things like I cancelled a service and the company charged me 4 or more months. When it wasn't suppose to be under 200. It's almost 500. They share your information with companies that pull your credit. Do hard inquiries. I've got debt on my credit I don't know why they are there.

I used a company that charges $1 for a 7 day trial and then will charge you 29.95 unless you cancel. I literally canceled the same day. I paid the $1 so I wouldn't forget and get charged. The supposedly canceled but NOT SO MUCH because I was charged 29.95. I called to have it taken care and was reassured I'd have my refund in 5-7 business days. Time went by without a refund. Called again and said they would expedite the refund. Waited a few days and called again after finding out STILL NO REFUND. Today 10/10 after this has gone on for 4 weeks I called again and spoke with a rep who stated his system showed they refunded. They actually told me to call my bank. Really?!? The number is 1-866-232-7216. I am desperate to find out the company and want my $. Anyone that can help I'd truly appreciate it!

I applied for a loan in June 2016. As I have not checked my credit score in a while, I was curious to see what it would be. Without a question of trust, I used the Experian site. We are not supposed to be concerned that the 3 Credit Bureau have all of our personal information. They are supposed to be vaults for our complete financial data.

Paid $1.00 for my report and my wife. Then 2 days noticed a charge and tried to cancel, they charged $29.95 for each account. They said read the fine print. Then saw a late payment listed under TransUnion, they advise that Experian made a technical error. Experian refuses to remove.

Very disappointed with Experian. I received 3 charges of $21.9540 for an updated credit report which I NEVER intended to sign up for. They offered "Free Credit Reports" for a $1 which is a "gotcha" to do a continuous monthly charge to your bank account for $21.95 (without prior authorization), because "the consumer didn't read the fine print!" I called after realizing I had been debited and they said that they are not able to refund the payment because "you did not cancel the membership soon enough." They reversed the "membership", yet said they couldn't reimburse this charge because "it was VALID!"

Saturday, I signed up for Experian's $1 credit-report-and-subscription (cancellable within 7 days), on behalf of my wife. I downloaded the information, which was useful to us, and wanted to close the subscription. It was not at all obvious how to do that from their website, though they had a 'Contact Us' link that I could not use then. Afterwards, I read the reviews on this site, and was pretty worried (though I didn't have a lot of sympathy with the reviewers who claimed ignorance about the $1 actually starting a subscription), but I decided to continue diligently.

Ordered by Annual Reports - Equifax and Transunion came up and downloaded PDF - EXPERIAN never loaded - and NO WAY TO GET A HUMAN to get the report and now when I re-enter Annual Credit Report it says I already got my "FREE" so wants me to PAY for a copy. Never got a report number or anything.

I wanted a $1.00 report on august 22, 2016. After that I noticed that they charged me two months for $21.95 cents, and when asked for a refund, the girl Casey, ID # ** said they have an agreement we sign that if the seven days notification is not followed to cancel the charges, they cannot refund the amount. I told her that "first of all, we trust you for our credit history, we give our sensitive information to your company, and you are stealing our money". When we did not authorize to take from our account, why ask for $1.00 dollar and then charge us continuously and upon request you do not want to return our money? Even the bank gives back within 90 days, and as of yesterday you have charged me and she gave me only one month back and refused the other month. I mentioned I am going to write to Consumer affairs. Help Me Howard, and all the help I can get.

First just wanna say after reading these reviews I just experienced the same thing. I should of read these reviews first. It is after business hours to contact this company but how do you take 21.95 off my card and it's after business hours. I get an alert on my phone at 9:45 pm and office is close at 6:00 pm that a transaction was made from Experian. So I go on to the site and can't even cancel the membership. It won't let you and won't even let you edit your information even where it says edit. I did the $1.00 thing in the beginning of the month and never authorized for no 21.95 to be taken off my card. I am literally pissed off right now and I will be calling this company first thing in the morning. As I read in these reviews I'm sure I'm not the last one that's going to have this issue. This is fraud in false advertising and fraud to cardholders as well. What a scam for sure.

I am on the Board of Directors of a company that closed in Dec. 2015. My responsibility was helping with the final closing financials and shareholder distributions. The business used Experian's services concerning individual's credit ratings. In May 2016 I noticed Experian debited our bank account in the amount of $312. When I called Experian on the 2nd of June I was told that they would complete a refund for that amount and the funds should be back into the account within 2-5 business days. Today's date is Sept. 28 and the funds have yet to make it into our account. I called my first contact (Adrian **) around June 14 and was given a number for accounts receivable. The number went to voicemail and was told that they will return the call within 24 hrs. When they didn't call back I tried about 15 times on different days after that leaving the same message but my call was never returned.

We're extremely upset with Experian. We paid almost $40 for an updated credit report & THE SAME DAY, they offered "Free Credit Reports" for a $1 which is a "gotcha" to do a continues monthly charge to your bank account for $21.95 (without prior authorization,) because "the consumer didn't read the fine print!" We called after realizing we had been debited and they told us that they are not able to refund the payment because "we did not cancel the membership soon enough." WHAT MEMBERSHIP??? They reversed the "membership," yet said they couldn't reimburse this charge because "it was "VALID!"

I have been with Experian since 2008 with their credit Monitoring service. I had two separate accounts. One for myself and one for my wife. Recently, I noticed several Experian charges on my credit card that I was not familiar with. It seems that Experian raised their monthly fee from $4.99 to $24.99 without any notification. A very deceptive practice. Watch your accounts closely for fee increase. I have cancelled all business with Experian.

I got caught up in the $1 scam too. First they denied that they were charging me, but then they "checked with another department" and discovered that they are. I spoke to supervisor Lyka (# **) who assured me I would get a refund in 3-5 business days. I called twice after that and was told there is a technical malfunction that is delaying the refund. Almost a month later, to avoid getting charged again, I called my bank, placed a stop payment on all Experian charges, and made a claim for the $21.95, which the bank refunded. It is scary to think that this kind of scammy corporation has access to all of our financial information.

Experian is now top of my list of BAD CONSUMER companies. I am a victim of identity theft and was doing what I have been advised to do: freeze my credit and then order a report every 6 months. I have done this twice now with the other companies with no problem but in June I ordered my report from Experian, apparently paying $1 to get it, and inadvertently was "sold" a $21.95/mo subscription to something I never used, asked for, or authorized. I am pretty good about not getting burned in this way, but Experian apparently is either too tricky or as a consumer, I was too trusting. Of all the companies to resort to this online trickery! These credit score companies act almost like quasi-government agencies. They should not be allowed to prey upon already victimized consumers. What a shameful practice. Experian should be embarrassed.

I also agreed to pay the $1 trial fee but immediately cancelled the trial. They did not cancel my account. Instead they charged my account without consent, stole $21.95 and proceeded to tell me they will not refund the money. I have filed a dispute with my bank and it's pending currently. Do not sign up for this. They will charge you either way and will not refund the money without significant effort. I will update my review once I receive the results of the dispute. Experian is a scam. They only wish to steal your money.

I'm very upset with Experian. You can't advertise that you offer "Free Credit Reports" and then charge people $21.95 monthly because they didn't read the fine print. I called after I realized I had been debited and they told me that they are not able to refund my payments because I "did not cancel my membership soon enough." ** joke. Experian will never get my business again and I will be sure to share this news with anybody who is considering using your service. Have a horrible day and I hope you enjoy that money.

Like everyone else here, I fell for the "free report" lie that Experian turns into a monthly fee for providing absolutely no further service of any value whatsoever. Unfortunately I didn't catch it for a couple months, and then when I did I immediate contacted them through their site which resulted in an email exchange where their representative asked for more information and then failed to respond when I sent it to them. Finally after multiple tries the email address started bouncing and I found a phone number to call. After being on hold for quite some time someone finally took my information and closed my account. Unfortunately, they managed to hit my account 4 times with the 21.95 charge before that point.

Don't use this service. They charge you more than what is stated. I was charged $40 the first week and then charged another 21.95 the very next week. They do not make it clear on the website about charges more than a dollar and it is not clear that you are signing up for a service. When you call to get your money refunded it doesn't seem anyone can refund any money.

I signed up for a 1 dollar for a free trial to see my credit report then all of sudden started seeing 40 payments taken out of my account that I was not aware of. Beware of this company. I wish I would of seen the reviews about this place.

Recently saw an ad that you could see your credit score for free from Experian by going to Experian.com/free, so I went and yep they let you in and you can see part of your record. But the score they keep hidden and say if you want to see the score you have to pay $4.95 per month... What!!! They should be slammed by a lawsuit for lying to the public. Without us they wouldn't even have a business. What a sad, pathetic company. Well we do need your score. I went to credit karma and they are truly free, not low life forms trying to lure you into their trap to get money out of you. Shame on you Experian. You are not a good company. I believe in Karma and you'll get your up comings.

I have just endured the worst 2 hours of my life. I have tried every contact info I can find to try to correct an error in your database regarding my birthdate. Macy's Dept Store denied me a credit card because they "cannot verify my birthdate" and they cite you as the reporting agency. Someone obviously made a data entry mistake. I would like to fix that. After multiple phone calls (to both the office in CA and several 800#s) and attempts to use many online features, I cannot get resolution. A nice fellow (David) at the 714 area code tried and was very nice while I was freaking out and yelling at him, but all he could do was transfer me (yet again) to another desk who never answered. The receptionist did this twice. I began to believe that this is how you deal with irate customers. Shame on you.

I recently registered with Experian and created an account to check my credit report. I wanted to see if my credit had been compromised so I purchased what I thought was $1.00 opportunity to see additional information on my account. Today I was charged $21.95 for "CreditWorks," a service that I did not intend to purchase. As soon as I saw the charge I contacted Experian and complained about the charge and to cancel any future charges. Although they cancelled the subscription they refused to refund the $21.95 because the charge was in their words "valid."

I was surprised to find out that I was billed this past month $24 for a service I hadn't heard of. When I looked into the merchant I vaguely recalled their name, and then remembered I had made an account with them for a credit report, supposed to cost just one dollar. I never received a bill from them in my email, physical mail, or any sort of notice. I had no idea they had "upgraded" my account in just 7 days to start charging me for a service I never used. They prey on unsuspecting consumers to trick them into taking their money without their knowledge. Stay away from this company if at all possible.

I have found Experian 'carrot' for a $1 credit report to be very misleading. If you get the standard 3 reports it will cost $39.95. The grayed out small print on the initial order page also helps hide the fact that you will start seeing a $21.95 bill every month for nothing. To make it worse, no email notice is given to indicate the billing is to begin. You'll probably catch this after a couple of months but don't expect Experian to cancel and refund the unwanted billing. They'll give you one month refund for catching the ploy, the rest is on you for being a sucker at taking the $1 deal.

The standard complaint here -- their "free" credit report allegedly requires a $1 "token" payment to process, which they then use to bill you $21.95 predicated on the lie that "You didn't opt out of 'joining' in time." This is the very definition of fraudulent business practices, a scam. Their "report" was borderline worthless, and only calling and demanding a supervisor and then demanding they refund my money got any results. Allegedly. I haven't seen the refund in my accounts yet, but I am watching for it. AVOID EXPERIAN.

Yes, like everyone else I checked my credit for $1 during a home buying process. Then Experian came along and charged me $21.95 after I didn't "cancel" in time. I called less than 48 hours into the "billing period" but there is no prorated option etc. they just take your money. Another business model built on predatory practices and hoping that consumers don't regularly check their bank statements. AMAZING that the major credit agencies are allowed to operate this way. Why would I pay a borderline fraudulent entity to monitor my credit for fraud?

Were it possible, I'd give them negative stars. I'd give them black holes for their treatment. Not only are they dishonest, they have a business model built on tricking people into their service. You're entitled to a free credit check over 6 months, but they charge you $1 to get it. They just never mention that doing so enrolls you in an 8 day free trial of some service that if you don't cancel, will now result in you being charged monthly. The only reason I came to them was their advertising that they don't charge you for that credit check. Not only, but I examined the documentation. There was nowhere that it said anything about a trial that you needed to cancel. It is a dishonest business model that relies on people not immediately noticing the money they're stealing out of their bank accounts monthly.

I checked my Experian credit for $1. They kept billing me 21 per month and made my account negative. They are tricking and cheating people out of money. One should be able to check their credit without tricks, scams or hidden fees. They are refusing to refund the 4 months of my membership even though I only needed to find my credit score and no longer needed their services. They are preying upon seniors who do not have the additional monthly income to afford this service. I am retired and on a fixed income that allows me to purchase only the necessities and my medication. How can I go about having my money refunded? This is falsely helping people with their credit and instead making it more difficult to get by. I feel cheated.

Like so many others, I did the $1 thing and got screwed. One main point I would like to add is this: when you go to their website even now, the entire screen lights up with brightly colored blue and gold colors and offers all over the place saying to get your score and your report... and then in teeny tiny print hidden in the corner it says that you have to opt out if you don't want the recurring charge? This is a terrible way for a national company to operate. I called customer service - no help.

Worst thing to happen to anyone. This company is really rip you off and trained people ready to take your answer as soon as you say "cancel my service". They will make you say this till they get $21.95 + tax on your card and when you ask for refund trust me all agents are trained in such a way till you pay them for a mistake which you never made. Stay away from them. God bless them my $23.31.

I subscribed to Experian for their monthly report and score several years ago. Signed up for basic service (Experian report and score only) which gave me the option to get all 3 reports for extra charge each month. Two weeks ago I received an e-mail from Experian telling me they had improved the service by giving me all 3 reports once each quarter for $10.00 more per month. I did not want this service, but could find no way to opt out. Called customer service and went through 3 or 4 different reps. Best they could do was offer temporary rate but would still include new service. Unable to tell me what I would pay after temporary rate expired. I hung up very angry. Expressed my dissatisfaction on Experian survey about customer service. Finally got call from Stacey at Experian. She assured me that I could opt out, so I did.

Like others I paid $1.00 to view my credit score. It does not say you are signing up for a free seven day trial and that you will be charged $21.95 per month for this service. I was charged the $21.95 twice on the same day. When I called Experian they said one charge will drop off because it is just an authorization charge. I have no idea what this means but this was their explanation. I informed them that I did not want their service and to not charge my credit card again. I had to ask for an authorization number to confirm any subscriptions were cancelled. They do not offer this number unless you ask for it. Transunion does the same thing so be careful. Right now I am out $60.00 to these companies.

It all started the day my wife and I found a used car online for my son to drive to college. We don't have a lot of money to pay cash and so we wanted to get a car loan but did not know our credit rating. Now most people have said that the credit agency's give out one free credit report a year. We just happen to find the website listing credit report for 1 dollar and thought we could do this, not a problem. Well it turned out to be a problem and a very big problem when I looked at my bank statement and saw the 21.95 deducted from my bank account.

I signed up for the $1 credit report after reading the fine print that states "member has 7 days to cancel membership; otherwise $21.95 will be charged to the card on file". I canceled my membership IMMEDIATELY (this was June 16, 2016), got online confirmation that it was canceled, only to see on June 23, 2016, my CC had been charged for $21.95. I signed in and yet again opted to "cancel membership" and got online confirmation that my acct was canceled; however, I never received an email to that effect. So here we are, in July, and what do you know... yet another charge for $21.95.

I checked my Experian credit for $1. They kept billing me 21 per month and made my account negative. They are tricking and cheating people out of money. One should be able to check their credit without tricks, scams or hidden fees. They ended my account but my checking was negative for weeks and with bank charges it ended up being $100 for a $1 credit check. I am disable and retired. On a fixed income! This is FRAUD plain and simple!!!

Like all the reviews that now I see, I fell for the $1 trap to see my credit scores. There was no mention of anything renewing monthly after this time, though they claim it to be in the Terms and Conditions that absolutely no one reads because it would take hours and you still wouldn't understand the legal garbage. Calling does no good as there are no refunds because they quote that little box you check. There was no email that I received telling me I needed to call anyone to cancel anything, nor are any numbers clearly provided for this. This place is a scam! Don't do it! Don't give them a dime!

This company should not be allowed to be a business. They say $1 free trial but never give you a date of the trial. A couple of weeks later you will be billed $25 even if you never used their website. Oh and you then have to call an 800#, wait on hold forever to find out you can't get your $25 back even if you never used their website.

I currently possess both a mobil gas credit card as well as a citgo gas card, but for some strange reason I received a letter of denial for a Shell card I never applied for. Experian's letter was uncalled as well as unsolicited and I would prefer they never contact me under any circumstances which I made clear to them in no uncertain terms.

I would have never in a million years expected a reputable company like Experian to stoop sooo low to sneak these charges from people... classic bait and switch. They got me for 2 months. The irony is that you trust them with your personal information, and they are the ones backstabbing you by billing you this damn charge. Enjoy your $42 dollars you got from me to help pay the mortgages of your execs.

I initially paid $1.00 for a credit report from Experian without realizing that in only 7 days they would turn around and charge me $21.95! That is exactly 21.95 times more than the initial charge for the report! Their customer service is horrible. There is absolutely no getting around them refunding you the money they took without authorization! I think this is due to their stock prices falling, and this is a scheme to rob people of their money. TransUnion did something similar, but they graciously refunded the money back while only charging me the initial $9.95. That is called honesty. They know it's a consumer trap, and they are willing to deal with those who actually call them out on it.

Of course, like everyone else I paid the $1 to see my report and I don't remember seeing that they would charge my card $30 dollars! Didn't know I was signing up for a membership. I just wanted to get a print out of my score! Experian is trash and such a scam it's ridiculous! The people are rude and I want my freakin money!

I've used Experian several times over the years to keep watch on my credit and this was my first bad experience with them. Unfortunately, it was made worse by an inept customer service group. After doing my bi-annual due diligence to check my credit scores and promptly cancelling the Experian temporary service to do so, I was fraudulently billed a monthly fee by Experian (despite terms and conditions that said otherwise). I disputed the amount and they have refused to refund my money - despite written confirmation of cancellation.

Like several other posters here, I tried to check my credit report and my husbands for like $1. When you click on that, they start charging you $19.95 a month indefinitely. I agree that it is my failure to cancel in a timely manner. When I got the charge one month, fine and then the second month, I was like ok, I ordered it for my husband. I was super busy but finally checked the charges in detail today and called to cancel my membership. It doesn't appear that the first agent cancelled it. The membership starts on the 15th and today is the 16th and they won't even refund that. I am very angry. I asked what I was getting for this money and they couldn't even explain it. I went to the account and there was nothing there but the credit score that I thought was $1 or cheap. Even a one time 19.95 would be fine.

I so regret not reading the customer reviews before using Experian to check my credit report. I learnt it the hard way. Heights of false advertising. They lure you by saying that they charge only a dollar for the credit report which is NOT true. Don't fall for it. I realized the mistake I made after checking my credit card bill. My card was charged $21.95 every month for an idiotic credit report that I NEVER requested for. Apparently, I have signed up for this senseless monthly credit report thingy which by the way I never received.

First off, Credit Reports should be completely FREE. It is your FICO score that is not FREE. I went online to found my credit report. Experian charged me $1 for a report and FICO score. However my report was blocked/put on hold. So I had to call the 3 bureau's agencies. Experian was to refund my $1 because it was unsuccessful and I could not view it. Later, I found out they started taking 21.95 out of my account for 6 months, it was not until it over drafted my account that I caught it. I called. They were complete butt holes, one person even laughed out loud. Poor effort to make people aware of what they are signing up for. Failure to actually give proof that I signed up for it. Only refunded $21.95 of $131.70. Still I have nothing to show for and not even sure what they accomplished for my behalf for the monthly membership. I disputed it with my bank. Now I plastering it all over the internet.

Signed off on the one-time charge to view my credit report, about $5 or something rather. Nowhere did it state I was registering for an account and would be charged a recurring monthly $19.99 fee. I only found out after reviewing my recent cc statement. None of the email notifications speak to the account terms either. You can't terminate online so I called their Customer Service Line. I had to repeat "I want to cancel my account today, you're not getting a dollar more of my money" multiple times while the CS rep rambled off the benefits and tried to introduce cheaper plans. At the end of the call, she emailed me a link for an account for the same services FOR FREE! What a total scam. This company and its employees are bottom feeders and should be ashamed.

As everyone else says, the "Free Credit Report" signs you up for a $20/month membership buried in the fine print, with no notice letting you know about spending money on a membership. Pathetic that a company claiming to work against identity theft and scams is out to steal our money.

I spoke to the Supervisor in charge "CLORA" almost like Clorox. She was AWFUL! They lured me into paying $21.95 plus tax, for a membership I never agreed to it. Now I understand why there are so many complaints against this company. Someone needs to take them out of business. I will also be filing a complaint to the Better Business Bureau @http://www.bbb.org. We don't need more thief in this country. We have enough!!

Every report here is correct - NO IDEA an account was being created, for my "FREE CREDIT REPORT" then NO WAY to cancel it through the web page that you do not have the information to log into because you did not actually sign up for a membership. I also paid $1.00 to Experian to see a FICO score. The site provided the score, as promised. The online site advertises a 7 day free trial. If one does not cancel during these 7 days, one automatically acquires a $21.95/month membership in Experian CreditWorks. I emailed to cancel my membership, which they confirmed, and then got billed again the next billing cycle. Overall a $100 mistake. The service they provide is at best a SCAM.

I went to Experian to get my credit report. I was asked to pay 4.95 for the report, I did that. It then asked if I wanted to print them, I agreed. Nowhere did they state that was going to cost me 39.95. Then, today I wake up to find they pulled another 19.95 from my account stating that I had begun an account when agreeing to view the report and therefore, had not cancelled it. They refused to refund the money they took, stating that it is in the fine print on their disclaimer! Wow, ok, so I agreed to 4.95 and somehow they end up with almost 70.00$. What a scummy way to steal money from hard-working people!! Also, I went back to the site to try and find these regulations, I have yet to locate them nor have I ever received any type of email, receipt or any confirmation that I gave them permission to pull any amount other than the 4.95 from my account.

The short version. If you cancel an Experian membership, make sure you get it in writing via e-mail. Some telephone agents say they have canceled memberships without canceling them. On June 23 (2016) I paid $1.00 to Experian to see a FICO score. The site provided the score, as promised. The online site advertises a 7 day free trial. If one does not cancel during these 7 days, one automatically acquires a $21.95/month membership in Experian Creditworks. On June 26, I called their number 866 617 1894, spoke with an employee, and cancelled my membership. Today July 2 Experian tried to debit my bank account for $21.95. I called 866 617 1894 again and spoke to an employee who stated that there was no record of my canceled membership. This individual sent me an email confirming cancelation--but refused to remove the $21.95 debit. On to a dispute claim with my bank.

I got an email stating that Experian was going to upgrade my account and offer cool new features. About 3/4 of the way through, it stated that they were going to charge me $24.95 a month and it would be so worth it. I was currently paying $5 for account monitoring. I called and canceled and they did not even apologize. The email was in a spam folder and I almost missed it, which is probably what they hoped.

I was following links on their website to dispute 2 items that I found out were reporting incorrectly on my credit. Their site said I had to pay $7.95 to order a copy of the report so that I could dispute what was on it. That's all I thought I was doing!! Then a month later when I review my checking account I see they charged 7.95 and 21.95 for a reoccurring monthly membership. When I proceeded to cancel and ask for a refund, they say I authorized the 21.95 and had 7 days to cancel. I had NO CLUE that I ever authorized anything but the 7.95. I also have still not received the copy of my credit report so I can fix those items... $30 and an hour of wasted time writing emails and making phone calls for absolutely no service... DON'T USE THEIR SITE!!!

My experience with Experian has been very unfortunate. I am a recent bankruptcy consumer and I am desperately trying (as much as possible) to clear up any information I can on my credit report (the Bankruptcy Flag is already enough). Then my attorney suggested that I begin to rebuild my credit by securing two credit cards. Well I tried and was told by the vendor (credit card company) that they could not get any information on me from Experian (SO I SAW BLOOD!!!). Experian get your act together or find another business to defraud the people.

They are doing the same to me, charging me, when it was cancelled months later, without my permission. Then they send you these alerts that your credit card is up or down, and when you land on the page to "see" the difference you have to click that you sign up again. I don't go forward, don't sign it, and they still bill me. Someone bust them. This is against all credit card services terms of service. Class action suit anyone?

I, like many others that signed up for Experian's "Free Credit Report" was duped. If a company asks for your credit card number '"just so they can charge you $1," they, undoubtedly, are lying. Lesson learned! After Experian gets your credit card number, they charge $21+ per month until you call and cancel. When you tell them you want the charges put back on your account, they will tell you they can't. Calmly tell them you understand, and ask to speak with their superior. Keep insisting that your card be debited the money. After you speak with enough superiors, you'll find that magically, they can, in fact, give you your money back.

I was very dissatisfied with Experian. I signed up for their free credit check of $1 and was charged for a monthly subscription. When I called to ask for it to be cancelled they would not refund me for the service I never used or wanted. My fiancee did the same $1 credit check and was not charged for a monthly subscription. If that does not leave a bad enough feeling in your mouth, Jasper the supervisor who I spoke to was rude and condescending. Beyond that they could not locate my account using the credit card that I was charged on. They then asked for my social and they still could not find my information. They continued to ask for information and even confirmed I used them for my credit check. I had to unfortunately say yes, however I never wish I had.

The Experian.com website is intentionally deceitful in hiding the fact that their $1 one-time charge will automatically bill you $21+ per month, and their Customer Support will lie to you that they "can't" reverse the charge, until you ask for a supervisor. Only after politely talking to the supervisor, and telling him that you will charge back the transaction with your credit card company, then suddenly it's possible for them to refund the full amount.

I have had the Experian membership for about 2 years. Then finally, when both of my banks started offering free credit score report services, I decided to cancel it. I called the customer service in January (2016) and cancelled the account. To my great surprise, I found out I was still being charged membership fees in June! I called again and cancelled the membership again, and even got a confirmation email. But guess what- THEY ARE STILL TRYING TO CHARGE ME! I am now disputing the charge with my bank because this is nothing more than a FRAUD. DO NOT sign up for their membership, you will NOT be able to cancel it even if you want to!!

I signed up for my free credit report on May 23, 2016, and since the report does not include your score, I hesitantly signed up for my score for a dollar. As soon as I got my report and score I sent them an email to cancel my membership so I wouldn't be charged. I never received my confirmation that it was cancelled so the same day I called them to cancel my membership. I was told on the phone that my membership was cancelled. On May 31, they charged me the 21 and change for my membership. I called them June 1, 2016 to have them refund my membership and told them that I cancelled on May 23. I was told they have no record of me cancelling and the membership is not refundable.

I went to Experian to get my "free" credit report only to see a $21.95 charge on my card. They told me I signed up for a credit monitoring service which I never saw and must have been buried in the fine print. This is like the fox in the hen house. Very dishonest from a company that is supposed to be a consumer watchdog.

If I could give a negative score, I would! You would think that a company that plays a HUGE part in our "Credit System/GAME" would not try and scam a single consumer. I never thought that I would have to check reviews left by other consumers on this type of company. Personally, I do not believe in using credit. Taking someone's money and then paying them extra money for giving you the money hurts us individually and as a society. I was taught that if you do not have the money to purchase an item, you go without. You save your money until you are able to pay for it. Not to give in to instant gratification. I was helping my 19 year old son understand this concept and went to show him "the credit game." I selected to pay the $1 for a trial.

If my local bank teller threw feces in my face every time I walked in the door to make a deposit, then I would still give that bank a higher rating than Experian. Why? Because that act would be obvious hatred for me and I could love the teller anyway. Meanwhile, Experian lied to my face, then robbed me behind my back, didn't feel sorry about it, and doesn't want to make it right. I am not a novice. I am a GM with skills in financial management, accounting, and business law in a high-tech field. When I was offered a free credit report and score once per year, that sounded like a good deal. I never gave them my email. They started taking $25/month direct debit from our bank account and we did not catch it.

I went on to annualcreditreport.com to get my free annual credit reports and while there decided to add a score for $5.95. Big mistake. I somehow ended up being charged $39.95 as well as $5.95. I emailed their customer service but they would not refund. They are running a scam on people trying to get their free credit reports. Do not add your score or enter credit card information when trying to get your credit reports.

I am usually not the type to go online and write reviews over bad experiences, but this was by FAR the worse customer service I have EVER gotten. I signed up to view my credit score for $1 just to find out two months later I had been charged $43 from Experian. The lady I spoke with said herself, "In fine print it states you have 7 days to end the trail or you're automatically signed up for a membership cost $21.50 a month". So you're not actually signing up for a $1 credit check but also a membership. They did not refund money and also hung up on me. Worse people ever.

Year after year Experian has refused to supply a free report despite that I have accurate information. One excuse after another.

Like other reviewers, I was quite shocked to see I had two charges on credit card for $21.95. One for my husband and one for me. This was after I checked our credit for what their website stated was $1. The Experian Representative stated I signed up for that and I did not see that. Experian is a BAD, BAD, AWFUL, MONEY GRUBBING company that keeps information on me I don't want them to have. And we both have excellent credit ratings with all three companies. Experian needs to be brought down a notch or two or three or four. I guess this is how they make their money - DUPING the common consumer. Slick slick. The government should do something about this duping - it's illegal!!! And apparently, I'm not the only one who has had this experience. Look at all these negative reviews!!!

Experian has had my credits frozen for nearly a year and a half AND provides no sensible means of removing it. There is no phone customer service, no one to speak with. They want you to mail copies of your social security card and driver's license to fix the issues (You don't even get a response when you do). They will not allow upload a document unless you're an IT expert in resizing images in a very quick time period or an IT scammer that already knows what to do. WE NEED TO HOLD OUR GOVERNMENT AND POLITICIANS ACCOUNTABLE for this nonsense.

Like everyone here they charged me a 1$ for my credit report, and two month later I was charged a 43.09$ for two month membership that I didn't request in the first place. They know exactly what they are doing and completely aware of it. Don't give any debit or credit card information to those People.

I signed up to check my credit score for the $1, 7 day charge. 6 months later, I check my debit and has been charged every month since then $21.95. I spoke with a girl by the name of Jessica on the phone and after telling her the issue. She puts me on hold, closes my account without refunding me the money. I had to ask to speak with her supervisor more than three times. The supervisor was friendly but was not willing to refund me the money for those months. I would never recommend this service to anyone.

Last month I requested my credit report from Experian. I used my debit card for the fee and received the report. Yesterday (4-28-16) I was debited $23.32 for a monthly fee. I did not authorize this and mentioned this on the Experian Facebook page. I received a message apologizing and stated they would look into it. Today, my bank account was debited an additional $39.95. I am now being charged $63.27. I had an account with Experian, however, cancelled it some months ago. Be very careful when requesting your credit report from Experian!

I signed up for a free credit report as I understand I am entitled to one a year. Somehow I got charged $4.95 and went along with it initially not really understanding why it wasn't free. However, now one month later, I was charged $19.95! So I signed in to my account I created with Experian and noticed how they signed me up for a monthly membership of $19.95 which I did not authorize or expect!!!

I signed up to review my credit report for $1. Experian charged me $21.95 a month for a service I never wanted. They were gracious enough to refund 1 pending payment, but refused to return any other money they stole.

Same complaint as every other poster here. I signed up for a $1 credit check, and then a week later, I noticed on my credit card that I had been charged $23.87 for an automatic monthly service that I didn't want. I am in the process of disputing this with my credit card company.

I can't even begin to describe how terrible this company is. I would say that nine out of ten times their website is completely unusable. You are unable to even sign up to get a free credit report. This has to be illegal in some way, considering that there is a law mandating that every consumer is able to get their credit report for free. I guess this law doesn't specify how difficult it needs to be. Calling to get your credit report is just as hard. Ridiculous wait times and chances are you'll have to pay a fee because you've already tried to get your credit report online (they count that as receiving your credit report).

I went into "annualcreditreport.com" and after all the questionnaire, they asked what credit report I would like to see first. I click in Experian. Experian request my credit card information as part of verification process. They charge my credit card $4.99 and subscribed me to an unauthorized membership. I called them right away and spoke with a customer service representative that does not want to identify herself. After a back and forth she finally identify as Mrs. **. She tell me that she can't returned the $. I told her that the same way they have the right to record me, I was recording her and that I would like her speak clearly the statement because I am going to report Experian. She placed me in hold, return minutes later and agree on returning my money as well as identify herself and she provide Re#. I can't believe this is the people choosing by the government to manage and report our credit rating. They are a scam, corrupt company.

I signed up to get all 3 free credit reports on http://freecreditreport.com/ on 3/16/2016. One of the links there was a link to get FICO score for $1 from Experian. So I got FICO score. I also disputed information to all 3 credit reporting agencies and those things were taken care off. One of those steps required an Experian, TransUnion and Equifax logins to be created.

I looked at this website a year ago when I was checking for my credit scores. However I never signed up for their services after I saw they needed a credit card and my account never processed. Fast forward to a year now and I have 5 charges of 39.95 added to my credit card within a day of each other and one charge of 29.95 pending. LOL 230 dollars out of my pocket until I get reimbursed.

They get you to sign up for their 1.00 trial and then have all 3 credit bureaus available to you but don't tell you anywhere that there is a 39.95 charge. It's a scam!!!

Tried to get my credit score. Thought it would be $1 but seven days later realized there was 21.95 taken out of my account. So I called them and got my dispute handled and was refunded my money and subscription cancelled but two days later another 21.95 was taken out my account. So I called and I was told at first that they could do nothing even though my subscription has been cancel and then I was told that it was only one charge but my account was charged twice. The lady I was talking to was very condescending. I wish I could give them no stars. Be very careful when giving your card number away because this may happen to you.

I cancelled my account through their automated system because my bank offers me the same services. I had signed up for the $1 trial and had seven days to cancel. I cancelled five days later, but today they pulled $23 out of my bank account. When I called, I was told that I had never cancelled and was told I had signed up several days earlier than I actually did. My bank account and email say otherwise. They are a bunch of thieves and I will make sure no one I know uses their services.

Experian has a scam going where you log in to freecreditreport.com to receive your credit report at no charge. For a fee of $1.00 you can get your FICO credit score. The scam is that they enroll you in a "free trial" 7 day credit monitoring service. The terms of which are buried in the fine print. Then, long after the 7 days are over, you find a charge to your credit card. You call them (the call center is in the Philippines where no doubt low wage earners are exploited by Experian) and they tell you that there will not be a refund. This company is unethical on many levels. I advise people to never use frecreditreport.com or Experian for any type of transaction. If you provide your credit card info to them you will be scammed.

Experian makes promises it does not deliver and has no sense of customer satisfaction. They care about taking your money and that's about it. They are supposed to be there to help consumers not steal from them.

I was sent a email stating 1.00 dollar credit report only use one time and got charged 39.95 - fraud then I canceled the same day - they charged me 35 dollars to cancel in all. I paid 76 dollars to look at my credit score one time. This company is fraud - look out!!

Noticed the $21.95 charge to my debit card. Went to the website and no on-line cancellation available. Called customer service to cancel and got put on hold forever and then told their "system was down" and they could not cancel it and so I would have to call back in 24 hours. What a racket.

I was shocked to realize that Experian has been charging me $22/month for last 4 years. It all started in 2012 with their offer for a credit report for $1. I did not notice any monthly charges on the screen. Such online services usually send receipts for monthly charges, but Experian never sent any receipt email informing me of the charge. The only emails I received was junk-type FICO score messages with no mention of any charges. Their intention was to hide it as much as possible. I never logged into their online service after the initial report in 2012. I called today, waited for 20 minutes to speak, and cancelled it. This is disgusting to see that such a large firm is openly ripping consumers off. Is there a class section lawsuit against them?

Like many others, I did the $1 credit check and moved on with my life. Ten months later I noticed a $21.95 charge on my credit account. I called my bank to contest the charge and the bank's automated system (which is apparently very familiar with contested Experian charges) actually stated that the bank could do nothing about that charge and that I would have to call the vendor directly. I did some research on this site and others, and realized that I had unknowingly become an Experian "member" who was incurring the associated monthly charge. When I called Experian, a young woman explained this exact thing and confirmed that 10 charges of $21.95 had been made to my account. It was actually sickening to hear that and naturally I was upset at myself since I missed noticing the charges for so long.

As with so many others, I applied for a single Credit Report with Experian then was shocked to see a month later I had been charged almost $100 for two months membership I never asked for. I was never informed that I was a "Member" by a follow up email. I was never even sent a bill, they just sneakily billed my Credit 4 times in 2 months. Once for $1 then for $43, then for $23.32 twice. I contacted them and they said they would refund NOTHING, that it was MY fault that they tricked me into a ** membership. Why is this company allowed to do this over and over to unsuspecting consumers? These are one of the Big Three Credit Rating companies that we trust with our Credit information? Disgusted beyond belief.

I was trying to look up my credit report for free and Experian Claimed it was free. No credit card required. Bunch of liars. At the end saying credit card and wish I hadn't wasted my time. I wasn't going to give my credit card to bunch liars and thieves.

I was charged for something I did not sign up for. I called and sent an email but the company refused to give my refund.

I saw on their website that for 1 dollar you can see your score. Unfortunately I did not see their very small letters on page on bottom that they're free 7 day and after charge will be 21$. You cannot cancel after that. It is a fraud! Experian you worst! You just try to hide small letter so people will pay 1 dollar plus 21 dollar charge which is not refundable! People stay away from that crooks!!!

Called CREDITSCORE.COM 3/11/16 to cxl my 30 day free trial 2/15/2016 Thru E-Score. The representative advise me that I had an account with them since 12/2015?? $89.85 was taken from my account in total. $29.95 each month. Mind you I never use this account, only $1 was suppose to be charged 2/15/16. Req to s/w a mgr, was told by a Mgr $89.85 would be credited back to my cc 3 to 5 days. Follow up: call 3/21 reps had no clue on refund. Req Mgr, again... was advised my account has already been credited $89.85 on 3/11/16 to check my bank. I did, check my bank - NO DEPOSIT on 3/11 or thereafter. Called back s/w rep, trans to a "processing mgr" - she two step me also, said I gave my bank the wrong amount. It should be $29.95 on 3/11. No deposit.

I used Experian to ensure my credit was adequate for a new home in January 2016. I did not sign up for the monthly subscription. I reviewed my credit card statement today. I have a automatic charge by Experian for the service on 3/16/2016. I attempted call them and only received an automated message indicating that no one was available. I then sent them an email, which to no one's surprise, was answered quickly, stating they would not refund the money.

Used Experian to check my credit report on their website. Was advertised to cost one dollar. So far it has cost me over a hundred in two months. They keep billing my credit card. I am going to cancel my card tomorrow. Save your money and use a different company.