Experian Reviews

I finally get someone on the line after an hour wait. She helps me, but notes I have to be transferred to dispute resolution to finish resolving the issue. I ask that she resolve my issue directly as I do not want to be on hold again. I am put on hold and after another hour wait, someone answers and says they are happy to take my callback information, but are closing for the night. Why even bother to leave me on hold.

It boggles the mind that the government basically allows these nobodies to have access to OUR personal information, and then, as if adding insult to injury, these ** (Experian) DON'T ANSWER THE PHONE and only have limited options that 80% of the time do not pertain to why someone is calling in, and only serve to keep you going around in circles. Seriously. Someone PLEASE begin a class action suit because based on the precepts upon which most laws were written, this CANNOT be legal.

I have been with Experian for several years with no problems and then I received an email from them advising me to review my alert. They even give me the link to my account which I did not need or use. I instead went to my login page for my account and tried to log in only to get a reply that my account had been lock due to multiple attempts even though I only tried to log in once. I then called the 800 number on my membership card and got a message that the wait time would be more than 1/2 hr so I waited but never got a rep. I disconnected and did some running for a friend and then tried to call back only to be advised the wait time would be over one hr. At this rate I will probably be dead by the time I get in contact with Experian on this ALERT.

I am currently disputing a $29.95 charge on my card for an Experian membership. I've never signed up for that! Called the automated service and CANNOT get through to anyone. The automated service even verified that I do not have a membership with them. I have looked all over for a different way to contact Experian and all phone numbers lead to the same automated system. There is no email address or chat option. You literally can't get to anyone. This company is so crooked it's amazing that they are in business and have access to all of our personal information. They are outright thieves. They need to go down - be out of business - be against the law.

I was offered to sign up for a FREE membership, but somehow they must've snuck in a checkbox somewhere and charged me 20$ a month for several months before I noticed, since the first time I was charged I thought a landlord was checking my credit report. I feel cheated out of my money and lied to. Furthermore, when I recently tried to downgrade to the free version of the membership (which was a hassle to find on their webpage in the first place), I found out I apparently have to *wait* to downgrade because my order has to be "submitted" first.

I was a victim of the Experian data breech resulting in my social security number, date of birth and address being released. My identity was stolen resulting in 8 fraudulent credit applications in 3 months. I had to purchase credit monitoring because what they offered victims wouldn’t work when I tried to register. I had to freeze my credit. They never sent me the required letter with information confirming the freeze and how to unfreeze it. I now need to unfreeze my credit to purchase a car for my 72 year old mother in law.

I have been offered a Free Account from my credit card bank due to a breach of security on my account. However, trying to use the activation code proved impossible so I tried to talk to someone at the company, what a joke. I have been on hold for 30 minutes after being told it would be 2 minutes. You can only talk to them by scheduling a call back on-line. Why do these companies make it so difficult to talk to them? I am going to try another company, even if I have to pay for it. Experian's Service Dept. is obviously lacking support and interest. Too bad.

I had a foreclosure case with the fraudulent people of USDA in FL, and Experian is not removing that old account from my record, the foreclosure was in report for more than five years, after USDA took our home from us illegally, and now Experian is reporting it ady it started on 2018, when in reality they started reporting since 2013. I even contacted the state attorney general and they didn't stop them either. Please do not buy a home from USDA in FL champion gate office, you will be ripped off, and Experian won't remove those old accounts from USDA. I'm trying this site before I take legal action against them, their abuse is incredible, if someone can help I'll appreciate it.

I noticed that Experian started charging me $5 a month in November for a membership which I never signed up for. I called the number on the Experian charge profile and entered into an automated system which did not offer the option to speak to a representative. Once I navigated to the option to cancel the membership, I received a response stating that I did not have one. I contacted my credit card bank to open a dispute. I was told that they are receiving many calls about this same Experian charge. I will get the charges reversed. Beware, check your statements closely!

Signed up for the, what I believe was a year, free trial. I must have forgotten after a year, obviously, and I have been charged $21.95 for 6 months. I think this tactic is very sly and purposely meant go unnoticed by many consumers in order to basically steal money. I always remember what bills are being deducted out of my account because I receive some type of notification. However, I did not receive any email or letter stating money was being taken out of my account. I believe as a credit union this is not a fair service to advertise, and the money should definitely be refunded. Very disappointed and seriously angry.

I froze all 3 of my credit bureau accounts when Equifax decided to give all of my personal and financial information to hackers. A company I am doing business with needed access to my Experian account. For whatever reason, I could not log-in to my account and the website did not recognize my SSN. I have spent 1/2 a day and 7 different phone numbers trying to get into my account. Can't get a live rep at any of the numbers. Wish I was not even associated with his organization. If they were not a company that the general public HAS to be enslaved to, they would out of business in a day. If I could give them a 0 rating I would. What a great way to run a company; avoid your customers at all costs. Does anybody know if Experian even has a phone system in their offices?

It's unacceptable for a credit reporting bureau to be that difficult to reach on the phone. Their automatic menu is frustrating and doesn't cover 1/2 consumers' needs, and if you don't have a membership with them...then good luck reaching a customer service representative, I mean a live talking person to explain your situation to and try to resolve your report problems with. They seem not to care about others than their monthly paying members, and I say that from experience: after several ridiculously frustrating calls where it was impossible for me to speak to someone, I subscribed for their almost $20 monthly plan with a free trial month, and surprisingly, the call that followed went through like a breeze. It's outraging that a company that monitors and manages something critical like people's credits use such low-level tactics to discourage people from contacting them or pushing them to pay for what is their right.

I tried to call them many times with lots of different numbers, all of them was a machine. Finally, I found a video on Youtube. Simply, sign in to Experian.com and go to My Profile. Click the 'My Membership' on the left menu. Scroll down to the bottom of the page, you can find a link 'update online'. Go into that link, change your plan to 'individual' - $0.00/month. That's it!

Most phone numbers found in searching (the list I tried is posted here- all numbers end up saying "Goodbye" with no options for a live rep.) get you into a frustrating, non-productive loop: 866-617-1894; 714-830-7000; 877-284-7942; 800-493-1058. I actually called an Equifax "live number" and a rep. was kind enough to give me an Experian "live number". THE NUMBER TO CALL FOR A LIVE PERSON IS: 866-640-2273. After waiting 20 minutes, the rep. who answered told me she couldn't help with membership and transferred me. After a few more minutes of waiting, a live person in membership responded. I asked for their direct number in case we were disconnected: 888-397-3742. (Note that I tried this number later. Again, it is the endless loop. Don't use it.)

So here is my story. I registered a service called Triple Alert from Experian long time back. And they no longer support this product, but I noticed they were keep charging my credit card until today, even after card was expired and account number was changed! I tried automated phone service (Experian service number), but it was keep being told by machine that my account doesn't even exist...and I was stuck. So, knowing ProtectMyID company is also a part of Experian, I called their customer service number instead. 1-866-960-6943. This number allowed me to directly speak to a live customer rep. and representative was able to pull up my information, and I was finally able to cancel my membership.

I had an account with Experian. I want to close it and I can't. When I call and provide all my personal information to a recorded voice it tell me the account doesn't exist but they keep charging my bank account. I tried canceling the card and they sent me a new one and they automatically charge the new card. The kicker is even if I close my account they will continue to charge me and ding my credit. Where are our protections from this fraudulent process. Experian is nothing but a ripoff. Buyer beware.

Experian hides the fact that a premium membership is automatically renewed. Then, when you find out and want to end the membership, they make it very difficult. If you call customer support, the phone system requests your social security number before they will put you through. When you do connect with a customer service rep they are dismissive and unhelpful.

Of the three credit bureaus I had to contact about a death in my family, Experian was terrible. I had to speak with a person about what process I had to follow in this case. Getting to speak with a human was almost impossible. I wanted to put a freeze on my deceased father's account. All due respect to non-native English speakers, but this is an important matter. When I did finally speak with someone, they did not understand my issue, thinking it was "me" that I was making the freeze for! VERY frustrating and time-consuming. But Experian was the worst by far. One point, (for better or worse) these 3 Credit Bureaus are NOT part of the government and so they do what is financially best for them.

On 11/14/2018 I tried to log into my Experian account. I was unsuccessful and a phone number popped up so I called because I wanted to cancel my monthly acct.of 24.99. I was greeted with a foreign voice which fortunately I was able to understand. I asked him to cancel my account. The payment was not yet due until the 27th of the month - an auto deduct from my credit card.

On 10/1/18, I called to set up a security freeze at all of the credit bureaus. Soon after that, I received the information from the other companies. It has been almost 1-1/2 months later, I am still waiting for Experian's information. To top it off, I have spent about three hours today ATTEMPTING to find a contact "support" phone number for them to deal with this; round-and-round, several numbers, inputting my S.S./etc. info only to get their automated crap that never gets me to a live person to talk to; no email or chat thing either! I would actually like to give Experian a zero vote!

Experian is a horrible site that charges you for things you never agreed to. I've been being charged for some subscription and have had no way of finding out why this is happening. They also insist on taking personal info such as social security numbers in a Dark Web Scan. I have no idea what they're doing with this information. Very skeptical. I hope I can somehow get my situation figured out soon.

Unbeknownst to me, or other Experian Credit Tracker app users, recent phone updates made it so that app was no longer accessible. The app WAS THE ONLY reason why I agreed to pay $24.99/month for credit monitoring (it was convenient). For the past few months, I have tried countless times to make contact with Experian to cancel my membership. EVERY phone number provided is an automated, with NO OPTION to cancel the paid membership. I have sent emails to Experian, with no response, and if not for the help of blogs, I wouldn't know how to deal with this issue.

I never registered anywhere and for months they have been charging me $19.99. Every month I have to go to my credit card and dispute. When I call Experian, their system announces that I have no membership but every month the charges appear. I am frustrated with waste of my time. I am sure they are fraud.

Experian membership is a rip off scam! They charge you a $1.09 for a 7 day trial membership and $23.95 (monthly) after that 7 day period. I only wanted to view my credit report, not monitor it. I cancelled before the 7 day trial was over, but they claim I did not cancel. I am on disability. Every dollar matters to me. I can NOT afford $23 a month for a membership I will most definitely not use. I am infuriated because I was not financially prepared for this charge, and with the weather change & utility bills going up, I cannot afford this kind of waste of money.

I have 6 years of monthly charges from Experian credit tracker on my credit card. From what I've researched I assume it’s from not cancelling after a free trial period from back in 2012. I do not recall ever getting a credit check or signing up with Experian for anything at all. After 6 years of continuous monthly charges, I cannot get a hold of anyone at the company to cancel and get these charges to stop. I have tried numerous times to get a representative at the Experian number but can never get someone to talk to personally. When I key my social security number and birth date into their phone system it states that the system cannot find me and that I do not have a subscription with them, although they've been charging me a monthly fee for 6 years now.

"Free credit report" actually costs 23.90 per month. I signed up for the $1.00 FICO score upgrade on my "free credit report" because I need it for a lease. Seven days later they charged me $23.90. I canceled immediately but they would not refund me the money. This is a rip off based on deceiving advertisement of a FREE CREDIT REPORT.

I have paid $24.99 monthly for several years of Experian credit monitoring. They recently stopped supporting the phone app. Consequently, I tried to cancel. It's impossible to do so, and from reading the other reviews it appears intentionally impossible. The website says I can only cancel by calling, but when I call I cannot get to a human through any possible combination of selections, and when I use the automated route to try to cancel I am informed that I "do not have an account." I am calling my bank to place a stop payment next. This is ridiculous and fraudulent. Oh... and their webpage is still advertising the app that is no longer supported!

My experience is similar to that of some of the other reviewers here. I am attempting to cancel a credit tracker subscription, and they are making it impossible. No option to cancel online (of course). I called the 866.617.1894 number provided, navigated the maze of voice prompts, divulged way too much personal information and was informed that "I am not currently subscribed" when presented the option to cancel. Well that's funny, because it clearly shows that I am subscribed when I go the billing information tab on my account online. No option to speak to anyone - it just tells me where I can sign up (gee thanks) and terminates the call. After attempting several times to get a human on the line, I called my bank and had them place a hold on the most recent charge and e-mailed support@experiandirect.com. If I can sign up online, why can't I cancel online? Why make it so difficult? Crooks! Don't sign up for this garbage!

My scores at TransUnion and Equifax are almost the same but at Experian its almost 80 points lower. The third company I believe should also have a headquarter in America. Are you trying to keep us down? Our land not Ireland!

Worst company, I've tried 20 times today to get through to cancel my membership - using various numbers I’ve found online, and I get the same auto-menu. I choose to cancel my membership, and the robot tells me I’m not currently enrolled. I emailed them at support@experiandirect.com and calling my bank to block them from my account.

I was advised to obtain a credit report from Experian for purposes of purchasing a property. The advertised cost is one dollar for the credit report. Apparently, without your consent (or in very fine print) they automatically sign you up for a $23 a month recurring payment. I had to put a stop order in with my bank and then call Experian to cancel the membership and confirm that the stop payment would not damage my credit score. Had I not checked my bank statement closely I could have easily missed this payment for years to come. Pretty sure getting people to inadvertently getting into a recurring monthly payment and bleeding people who don't closely monitor their bank statements for years is the core business model of Experian.

I put my credit on a freeze a few months ago because my information was leaked online. I needed to get it off of a freeze to get electric in my name, but they asked me to mail them a bunch of documents in order to unfreeze my credit. Of course, like everyone else on here I couldn't reach a live person to try and get this straightened out faster. Now, I have been charged high fees from my apartment complex for not having the electricity in my name. Thanks for the help Experian.

One of the 3 major credit monitors? And they can't put actual people on the phone? I've tried 10 times today to get through - using various "customer service" numbers I’ve found online, and I get the same auto-menu. I get to the point where I choose "cancel my account", and the robot tells me I’m not currently enrolled. (Yet, I have a customer ID# and they're deducting monthly subscription fees ($14.95/month - I hear others pay more!). The iOS app on my phone wasn't launching, so I deleted it so I could re-install it on my iPhone. The app has disappeared from the Apple Store. I honestly don't know what to do now.

First, the amount of money they charge is crazy but I digress. I experienced fraud on my debit card and had to cancel the card and get a new one. When I tried updating my payment information on the Experian site (to maintain my account) there was a repeated technical issue on their end. I then called to try and work through the problem.

We have had Experian credit monitoring for 2 years, after a free period offered by the Target hack. We signed up at their 79.95 coverage. Last week we received an email "announcing" that we were being upgraded. This was not presented as an optional offer. The email said that once the upgrade was complete we would be sent additional information. And they announced that our next billing would be at 99.95. (I just paid 79.95 in August.) I sent an email to their customer service dept and they responded that they couldn't do anything because they could not identify my account with my email address. Funny, it was the same address that they sent the announcement to. I responded with all of the information that they asked for and asked to have them call. Yes, I did also tell them that I did not appreciate their scamming techniques. No email reply and no return call.

My Experian credit report contains more of another women's credit than my own. Her maiden name is my married name. Our social # only two digits apart. Didn't discover sooner because she pays her bills too. But when I went to take out a mortgage loan, her loans trumped my ability to qualify. I contacted her... she has contacted the company, but nothing has changed, even though her loan companies have been in touch with me. Only Experian... both of the other companies show me all clear. How could it be so far wrong, in the first place, and 2nd why can't you make a direct call to a real person and get this fixed. Most infuriating, I can't log on to file or view my report online because I can't verify the details of the loans that aren't mine!

Once you sign up/pay your $ for credit monitoring, all customer service calls are outsourced to Costa Rica, the Philippines, etc. Outsourced customer service staff is incompetent, poorly trained (or deliberate liars), couldn't care less about resolving the caller's issues, and don't have a great grasp of the English language. They speak fast with an accent and have a total inability to say the name of American cities which is a problem when the correct answer to a security question is the name of an American city.

My husband is being punished TWICE for the same exact student loan on his Experian credit report-one open, one closed-and Experian JUST. WON'T. REMOVE. IT! No matter what we do, or how many disputes we enter/proof we submit, they just won't remove off of his credit report. He just recently disputed it again, final results came in on Oct. 16th...2 days ago. Still there! It's a very clear mistake, even Credit Karma immediately recognized it and removed it for us, off of his report through them. I even told Experian this and yet there it is! Still remaining on his report through Experian! Spare yourself and don't waste your time. Use Credit Karma. Not to mention the fact that you get a free score through Credit Karma and you don't get one through Experian, at all, they make you pay for one.

They assigned me to their monthly service without authorization. They make tiny rule that you don't see whey you are pulling your credit history. You end up paying over $20 monthly plan. Be careful!!!

DO NOT GIVE OUT YOUR CREDIT CARD INFO! Experian is a scammer company that will charge from your credit cards without any permission from you. I paid $4.99 one time fee to dispute some credit report errors without signed up for any free trials or wish to become a paid membership, then I got charged $14.99 on my credit card for the paid membership monthly fee that I didn’t sign up for. This is a straight up robbery!

Their office is out of Ireland and they don't answer the phone unless you have a membership with them. They offered me several credit cards saying, "This will improve your credit score." I filled out the one for Chase 5% back which I am very happy with but because I got the card and used it they knocked my credit score down 40 points. I tried to call them and could not get a hold of them. Their website said I was using too much of my credit and the best way to improve my credit score was to make a small purchase on the card each month like gas and put the card on auto payments. My question is how much does Experian get paid for getting me to take the card that total messed up my credit. Now they are offering me more cards saying, "These are a good match to help you improve your credit score." They also tell me if I want to protect my credit from the dark web I need to take out their credit watching service.

My attempts to resolve a concern on my credit report with this pathetic company is mind numbing!!! They put me into an endless automated phone response system which never addressed my problem. I was never directed to any real person to talk with. Why does this useless company have so much power over our lives and yet provide no service?? What a freaking joke!!! I called Equifax and TransUnion where I actually spoke to real people who were interested in helping me resolve the issue. Good luck with this sick joke of a company.

I filled out a rental application on Zillow that forced me to run a credit report through Experian. It cost $30 and the credit report came back 160 points lower than the other two main credit institutions reported (TransUnion and Equifax). After filing disputes and many hours of phone calls they found that they accidentally merged another individual's information with mine, despite the other individual living in another state, and having a different SSN, name and gender. Once they fixed the problem I asked for the new credit report but they said if I wanted the updated report I would have to purchase another credit report from them ($40!). In other words, they made me pay for a credit report they screwed up, jeopardized my rental application, cost me hours on the phone and email, and then wouldn't send me an updated credit report without spending another $40. I hope they go bankrupt tomorrow.

Experian offers a page with Credit Card Offers that are matched to the credit status of your account. I was told by Experian that having a "Bank Issued" Credit Card would increase my Credit Score and Credit Worthiness over time. So, I looked at the offers that they provided as matched to my Score. I found one that was acceptable and applied for it. Experian shows me on my account that my credit score was 707 (A Good Rating), yet provided to the Credit Card Bank a score of 652 (A Fair Rating).

My issue with Experian is concerning their app. & reporting. When you are a member of Experian you will see "Helping" & "Hurting" Factors concerning your credit. Be aware, potential creditors can see those too! So, when Experian reported that I have "few accounts that are in good standing", "short credit history" & "no recent activity on credit cards and/or open-ended accounts" I was upset to say the least. Especially, considering I am 43 yrs old with 25 years of positive credit, all of which are open & currently being used. I opened a ticket with Experian in the beginning of July. This is now the end of September. I have called & spoken to multiple supervisors (the latest being Brenda) all who assured me their IT department is aware of the ticket & are handling the tickets in the order in which they are received.

I didn't realize I was getting into a trap when I signed up for the "free" credit monitoring. I canceled (or so I thought) shortly after I got my info but I was still charged $19.99 anyway after the "free" period! When I went online to cancel there was no option for cancellation and the phone number listed didn't give an option to cancel nor to get in touch with someone. I finally had to GTS to find out how to cancel the account. I found a different phone number that still wouldn't send me to a person but it said I was canceled. We'll see! DON'T GET ANY PAID SERVICES FROM EXPERIAN. They will use underhanded tactics to prevent you from canceling anything! Experian is barely above telemarketers in my opinion! I'll NEVER USE THEM AGAIN!

Paid $1 to receive FICO score. The fact that you would be charged $21.95 several months later and every month subsequent was never disclosed at any point in time during the transaction. Couldn't find appropriate email to contact them. Tried several different automated phone numbers to no avail. Finally found a number where I could speak with an actual person. Was put on hold for approximately 23 minutes before I finally gave up. Save your time and money and look elsewhere if you're looking to manage/inquire about your credit.

This company does not allow live customer service contact! All Experian telephone numbers put you in a loop! I paid $10.00 to unlock/unfreeze credit info for a home loan and never relocked it, however account is locked without my permission! If I ever get the opportunity to meet the CEO, I will have two choice words for him and they won't be "Happy Birthday!"

I signed up for a 7 day free trial to check my credit score. Immediately called and canceled a day after. They ended up charging me 2 consecutive months for an upgraded subscription, which I never agreed to. How they can do this? No idea. I can guess it's one of these fine-print scam companies. They should be shut down immediately in my opinion, and the CEO and all his cronies made an example of.

Experian is one of those borderline illegal businesses that muddles around in the same category as a robo-dialer or donation scam. First of all, I was never even able to log in to use Experian. The password reset system kept sending me random login passwords with &'s and other various symbols. I called to cancel my subscription. This was difficult in its own right given that the only way they make money is by making it difficult for you to cancel their ** of a subscription service. 5 months later, I rediscovered that they have been charging me 21.95/mo. They will not process refunds for this. If you are stupid enough (like me) to give them your credit card info, be warned. They also have the ability to directly charge your checking account even if you've canceled the previous card or its expiration has run out.

Experian's credit monitoring service is a joke. They have all my student loan accounts listed as closed when they are actually open, I have tried and tried to resolve this but somehow they cannot solve this simple issue. The other day I received a notice that my credit score has dropped due to a missed payment. I log in to see what it is and all my accounts show no late payments, as they should; again, cannot reach anyone at Experian to even address the issue. Customer service number has NO way of getting through to a person - the only option you have is freeze your credit, or request a report through the automated system. I'll stick with TransUnion thank you.

About two years ago we signed up for this service. After 6 months we called up and canceled the service but they continued to charge our credit card so I called up again and canceled it again. This time they stopped billing us for several months and then started again. I have now blocked them on our credit card and I am also filing a complaint with the consumer fraud division of the Az Atty General. This company is not to be trusted and if you do as I foolishly did there are no humans to complain to.

As other have said, they somehow tricked me into purchasing this monitoring service for 4.99 the first month, then 14.99 a month. After 3 months we noticed these charges and called to cancel. The rep eventually refunded the last pending charge, but wouldn't refund the first two, despite having a money back guarantee, that is supposed to go back 60 days. Per the rep, it does go back 60 days but they only refund 1 months worth of charges, whatever that means. They wouldn't budge. They know they are using sleight of hand marketing to fool people into purchasing something they don't want or need, and then made it very hard to cancel and use their "Money back guarantee". Sad that this is a credit reporting agency that seems to be run as bad or worse than the immoral companies they allegedly are trying to protect you from.

Experian is horrible! I have a 7 year freeze on my SS# after having my identity stolen just over 2 years ago. I have not had a problem until now, but this one is stressful. Experian sent a letter to an old address dated 2 weeks ago stating that either my name, address or SS# had been changed in the last 30 days. I never got that letter at my current address, which I have lived for 2 years. This seems crazy to me, but tried to call the numbers on the letter to make sure no one was messing with my information.

I tried to look for an alternative to LifeLock and the Experian CreditLock process seemed to be a good option based on their advertisements. However it was a nightmare once I tried to set up an account. I initially signed up for a family plan which immediately charged my credit card a 19.95 recurring charge. When I tried to add my husband it wouldn't let me without another credit card. When I tried to cancel it wouldn't let me. I finally got a customer service rep after several days of trying. DO NOT try this service!

They will charge your credit card $21+ for a "monthly service". Although this may have been in their fine print, they are deceptive. It was NOT worded clearly in any of the print. I clearly pressed the button for a $1 credit report, and there should have been no monthly charge after that. It took a nightmare of a hassle to even switch to the free one. This should have never happened. Thankfully I caught it BY CHANCE because I happened to go into the "my profile" tab to make sure they wouldn't be storing my card info etc... and yep they do.

I have tried many times to release my credit report for one company. I tried their online system, and found that they claim my credit info is not locked, and want to charge me to lock it! But, I use USAA, and they have a free service to lock it! I called them, and they confirmed that my credit info is locked! So, Experian is trying to get me to pay for something that I already have! I'll bet that a lot of people have had the same experience, and paid their fee!!!

I have disputed Wells Fargo Bank with Experian and they have simply stated it is accurate without conducting a proper investigation under FCRA requirements. There is a 4 year statute of limitations in Florida and a 7 year from first date of delinquency reporting max per FCRA. This credit bureau (Experian) is allowing inaccurate, incomplete and erroneous information to show on my credit report. They refuse to delete a charge off from a company. I've disputed this account many times and they refuse to delete this account that is just parked there without reporting or sending me any original signed contract that I’ve signed. I have not provide me with the METHOD of Verification of their investigation. I have demanded to see verifiable proof (original signed contract with my signature on it) of all negative accounts being reported on my credit file. They will not follow the fair credit report act.

Do not sign up with Experian. Plenty of ways to check your credit score for free. I have called 3 times in 3 months. $26.55 charge continues to be applied to charge card. It takes forever to get to customer service. And just like a bad review I saw for Experian on ConsumerAffairs.Com, when you do get someone to complain & ask for a supervisor, they put you on hold & then disconnect. Call your Credit Card, they will file a complaint against Experian. Do not try to cancel/get a new card. Recurring charges will apply to the new card. That is what happened to me. I also have an email from Experian stating that they would cancel my account 6 weeks ago. That would help your case with credit card company. Considering the services Experian offer, they should be ashamed of themselves.

Back in October I signed up to review my credit score and entered my card information to be charged $1... I just noticed that I have been being charged $21.95 every month since October! I called to get my money back and they told me they could not refund me, even though I did not sign up or use this service. They told me it says fineprint that if you don’t cancel the membership after the first month, they will start charging you $21.95 a month. I did not see this anywhere and if it is in fine print, they’re wrong and scamming people right and left! HUGE SCAM! Stealing people's money is not the right way to run a company!! I never even received an email stating I would be charged this monthly since I didn’t cancel. DISAPPOINTED isn’t even the word!

They have a phone scam, collect all your personal data and then hang up or go into a nonsense of mess for you to send in on a temporary credit freeze lift. Worse thing ever, they do not answer any phone the website never works and my personal ability to unlock my credit is held hostage to their ridiculous antics... We all need to file with the FTC immediately! The other credit companies are efficient and responsive and I lifted with Equifax in 2 seconds online... Furious after 12 calls and multiple web attempts.

We needed to lift a credit freeze temporarily so that my husband could renew the bond for his business. We went to the site to do it online. We had all of the required information, including the secret pin number that Experian gave us when we froze the account. After entering all of the data, including pin number, dates, SSN, contact information, etc., and entering credit card data required for the fee, after going through all that, we got the message that there was a system problem and asking us to try again later. Of course we did.

It was easy to find an assortment of places and prices plus ratings of the hotels. Also they give points that can be used to apply to future bookings to lower the cost.

Experian gives you a credit report for $1 but enrolls you in $21.95 monthly payments as part of their fine print. They don't send you any warning emails or have an option to cancel on their site. You have to call customer service and act angry and ask to speak to a manager in order to get the $21.95 charge refunded. These are unethical business practices. Take your business elsewhere.

I would like to submit a complaint against Experian. I received an email this morning (07/20/18) from Experian stating that my credit score had increased (attached) and upon logging into my account to review, then saw an alert that stated my score had decreased by 15 points, with no explanation. I attempted calling the customer service number listed for Experian (1-866-617-1894), and cannot for the life of me understand the representative on the line. The language barrier is so incredibly horrible it made it almost impossible to have a conversation and to obtain answers to the questions I need to be answered regarding my credit report!

First they send you an email saying your credit score has slightly changed do you want to know why? When you go to the site they tell you that for $1 you can see why. You click on the box and you then get the terms and conditions that you must agree to. Buried in that agreement is you're signing up for a membership of $21.95 a month. A total scam. Bait and Switch. Use TransUnion or Equifax. This is shameful. You don't even have to read my review, they are already rated one star by everyone else. I give them no stars but the system will not let me. Thanks.

Experian refuse to removed information disputed from file after submitting, FTC report, Police Report. They continue to say "The account has been verified" when asked for verification, they never send any verification. I went to their reporting source LexisNexis who completed an investigation and removed the item from their report because they was unable to verify it. They informed all three credit bureau to delete the information because they could verify it. All credit bureaus deleted the information except Experian who claims they verified it which is incorrect. I'm Looking to start a CLASS ACTION SUIT AGAINST EXPERIAN!!!

Never in all my years of dealing with a company have I experienced such poor service. After placing a freeze on my credit and then wanting to remove it months later, I attempted to do this online, because I could not get through via the telephone. Their telephone prompts for me was like you were on a merry-go-round. Kept bringing me back to the main menu when all I wanted to do was speak with a rep to have my freeze removed. So, I decided to attempt it online and I got to the portion where they ask you security questions. I answered all of them correctly and submitted the form. I then got booted off the system. I must have tried about 10 more times online and to no avail could I do it. So again, back to the phone.

I cancelled my $24.99 a month membership 3-4 months ago. Experian continues taking 24.99 out of my account every month. I've called every month and they refund me and turn around and take it right back out of my account. I have been forced to close my account and reopen another one. Be careful if you give them your card number because they won't stop taking your money.

Contacting Experian is the worst and most incompetent experience in customer service history. All I wanted to do is remove an Extended Consumer Alert. I tried calling your 877# and entered my SSN about 498,202 times and received the response "Sorry, we didn't recognize that. Try again!" Well if you can't recognize a SSN, then clearly you should not be in the SS business; so I definitely DO NOT want to continue paying $24.95 for preschool level service. Note: I've been an (over)paying customer for years. But apparently I don't pay enough to talk to someone when I need help.

I need to review my credit report so I can repair it. Experian offered 3 credit reports and FICO score for $1.00 for 7 days, as long as you cancel before then, I tried canceling as soon as I got it and was unable to due to voluminous hours of being on hold. After the 7 days they started charging my account $29.95, and 4 months later I still cannot cancel. After numerous times of trying to cancel my account with no avail. I contacted an attorney and filed a class action suit. If anyone is interested in suing Experian or any company that is affiliated with Experian-for not allowing you to cancel your membership/and or trial membership, please reach out to me.

Don't let anyone at Experian tell you they won't give you a full refund when you are tricked into paying a monthly membership. I recorded the customer service reps telling me that I had zero activity in my account for over 3 months after my "one dollar" credit report, and then I complained to the Better Business Bureau. In the complaint, I said that I had evidence that I never used the service and that Experian never sent one receipt for the charges against my account. Experian gave me a full refund for the months I didn't use it after this complaint.

Beware: Do not sign-up for any paid subscription. It is very difficult to cancel your paid subscription online unless you are extremely CAREFUL. Go to the Subscription icon. Click on it. Then scroll down to look for updating your subscription.

Experian continues to report inaccurate or false information on my credit report. I have disputed these inaccuracies multiple times with documentation to prove them, and they refuse to delete them from my file.

I signed up for a 9.99 credit report. The company hid in their terms and conditions that you would automatically be signed up for their 25/month ongoing membership. They do not refund your cost of membership, regardless of their deceptive practices. When calling to cancel my membership, the first assistant hung up on me (given, I told her to stop the ** and cancel my membership). We need the big credit cartels to be broken up. This is unacceptable.

It's disappointing that Experian is not able to provide receipts or an invoice for your transactions. It's almost like they don't want you to know what your spend is for fear of cancellation. This seems like a fairly simple and straightforward request but far too difficult for Experian.

I signed up for the membership when we were buying a house to know our credit score. Since then I've cancelled all the accounts mine and my husband's. But they keep on charging 21.95 for over a year. We can't access any of our online accounts as it always said that no accounts with these credential exist. Today finally I got a representative on the phone who told me that my husband's account is still active and asked for the CC, which I gave him right away cause they are charging my CC. So I requested a refund, rep said I need to speak with the manager, manager turned out to be really rude and was yelling at me that I was using the wrong login. I was trying to explain to her that I used my husband's SS# and still was getting no account message. But was interrupting me at every word yelling.

I went to freecreditreport.com where it is claimed that my credit report is FREE and does not require a credit card. So I go in and register for my FREE credit report that I am supposed to be entitled to by law. The company is in partnership with Experian. Okay. Cool. That's a name I recognize. I sign up for my FREE credit report (stated about 5 times on the first page alone) and then they tell me it's a $1 charge to verify my identity. Cool. No problem. I give them the $1. Well lo and behold - here we are 15 days later and my account has been charged $21.95.

Like a lot of reviews I paid for the $1 credit report not knowing that I would be subscribed to a monthly service. Tried calling customer service and was on hold for an hour before I hung up. Called again but this time after entering my personal information I dialed 0, #, *, 7 until I got a service rep and was able to cancel my membership. Terrible customer service.

I can't choose between Experian and Comcast for the worst customer service... or service, period. I too did not notice the $24.99 charge for a whole year before calling them to cancel. Pushed button 1 for cancellation, waited 2 hours (see pic for evidence), hung up, called back and pushed button 2 for billing and voila, I got through in a minute.

I’ve been trying to cancel the credit monitoring service with Experian. Find that it’s next to impossible to do so. I’ve called the cancellation phone number multiple times, waiting over an hour before getting frustrated and hanging up. I sent them an email with no response. For this to be a credit reporting company, it had serious unethical behavior. The only option I know to do is to stop payment with my credit card company.

Credit report for $1.00 - Be aware. It's a dollar for 7 days. After that they zap your bank account for $21.95. Did not see that in the small print. They are more than happy to keep your $21.95 and cancel your "subscription".

I am very disappointed with Experian credit services. The number 1-877-284-7942 is always busy. You spend hours on the phone and keep listening music. Terrible service. I want now to cancel the service and I can't. I have to wait for someone to answer the phone. The company outsourced it to Costa Rica - I believe this is the issue but better not to try.

I see a lot of consumers here with the same issue as myself. They automatically sign you up for a membership without telling you, you'll be charged $24.99 monthly!! I have never had trouble with any of the other reporting agencies. My Experian score is almost 100 points lower than both of my other scores because they have an account in collections that was paid in full years ago, and it even says paid in full, and closed, yet it's still sitting in collections on their page and it's hurting my score!! I filed a dispute but judging by the other comments here it sounds like it won't do me much good. Pretty discouraging they are able to get away with inadequate, inaccurate "service" they provide!

I received a call from a supervisor and he is going to resubmit information to hopefully resolve he issue.

Calling EXPERIAN (Several toll fees and area codes) has been technically impossible and I said that because you cannot spend two hours on daily basis trying to get in contact with them in order to cancel or remove a program that you don't even selected, this is beyond unfairness and poor endorsement from a company that supposed take care of your credit but indeed of your own pocket. Did somebody from Capitol Hill is aware of this camouflage fraud from them? Well, take action then.

I have been getting charged 24.99 monthly for an account that is not mine. After being on hold forever, I get a nice girl, explain the situation, then request a refund. She immediately transfers me to a 'supervisor'. He explains that the account (that's not mine) was still being monitored - then has the gall to say "you don't go buy a loaf of bread, eat it, and then ask for a refund!" He said he would refund 1 month out of 8!! The worst customer service! This company should be ashamed of themselves.

Can I rate this company with less than 1 star?? I have called several times now first thing in the morning and I have never had a call answered and I hung up after 40 minutes or more on hold. I could possibly understand this if it was later in the day when more timezones were in business hours. I get thru to Equifax and Trans Union within moments. I have submitted more than one email addressing my concern and was advised that someone would get back with me but have yet to be contacted.

I had the free version of the service, only to see my so called credit score declining every few months with no reason. I concluded it is a scam to make me pay membership! I never been late with any payment in my life, I am earning about double of my monthly expenses with quite some spare money left every month, pay my taxes, yet I have poor credit score according to them. The aim is to see your score going down and to pay to see why, right? Never mind some companies might actually believe it.

I couldn't see anything wrong with my credit looking at Experian's report but they seem to hold an old bankruptcy (4+ years ago) over your head big time. Credit score almost 100 points less than the other two agencies.

Bad enough that this company allowed our information to be compromised, but they also signed me on to this 24.99 monthly charge, without my consent. I never want to hear the name of this company again, in my business dealings. Lawyers take this as a class action suit. I'm in!

Wanted to cancel Experian Credit Monitoring and was stunned to see that I could not cancel online. Then called the cancel phone number. I will be reporting to regulatory agencies but BEWARE, this is an unethical company to do this.

I attempted to retrieve my FICO score and Experian responded I have 0 (Zero) credit references on my account. They ran my credit history and provided a report prior to signing me up for the so called, credit monitoring. That report shows five current credit accounts and several others before the year 2010. I decided to cancel my $19.99 per month fees and called the customer service phone number. I attempted to cancel through the automated responses and the automation said "you are under a free 30 day trial period and cannot cancel! My so called service and my first credit card deduction was July of 2017?! I hung up and called again hitting prompts to speak to a person and was on hold for an hour and forty-five minutes?!

I have been on the phone now for over 45 minutes this time. Trying to cancel my subscription. Unreal. I read the other reviews and they're correct. They take your money every month but can’t cancel. 100% frustrated!!!

We had free Experian credit monitoring for some period of time after a data breach. We opted to pay ~$25/month to continue the monitoring. Some months ago, we decided that Experian wasn't worth the cost. It was then that we learned how hard it is to cancel. It can only be done by phone. They don't offer to call you back. In only four attempts, my husband and I have spent a total of more than four hours on hold. Each time, we've had other business pull us away from the phone. The worst part is, that after each abandoned call, we've gotten distracted and allowed another month and another $25 to evaporate. In my opinion, Experian already owes us about $100 for having such lousy customer service! As I write, I've been on hold this time for 57 minutes. Experian customer service may be the worst I've ever experienced, if it can even be said to exist!

This is the 4th or 5th time I have tried to cancel and I have been on hold for almost 3 hrs after being on hold for 2 hrs then hung up on! It is inexcusable that we cannot cancel this service without calling. A simple cancel option on the billing page would work perfect! Additionally I had lost the cc they billed to and somehow they obtained my new CC number without my consent!

With my February credit card statement I noticed a $21.95 charge from Experian Credit Bureau. I called the phone number noted on the statement, but got a message that the wait time was in excess of two hours. I did not have two hours to remain on hold at that time. I called my credit card company and reported the charges as fraud. They canceled my card and returned all charges to me. I have no idea how these charges were first started. I read other complaints online about this same thing and learned that I had probably gotten into their site by mistake when the data breach of the other credit bureau happened.

I wanted copies of credit reports, free copies, had difficulty, and Experian offered all 3 copies sent to me. Paid $39.95! Wasn't aware that paying for credit reports unwise, but gave Experian my credit card info, whereby charged me $24.99 monthly, and I never received reports or communications, so I have no idea of membership services. Believe Experian is dishonest broker, so must call out so other mature adults aren't hoodwinked as myself. I think fraud, but some say no. I must of checked a box unknowingly.

I never subscribed to this credit agency, but they kept billing, I don't know how they managed to get my credit card number! I had to dispute the transactions, identity-protecting agency is doing identity theft?

In our annual review of our expenses we discovered that someone had opened an Experian Membership with my bank card. (Not my name, social, address etc). I have been trying to be refunded the $419.30 charged over the year. Experian will not refund, nor go after the culprit. And they will not allow me to escalate beyond the call center Supervisor. When asked, the response was "I cannot give you a contact to escalate". All posted Experian numbers route to the same call center phone tree. How can a business operate in this manner? It is criminal.

I just tried to use Experian's "Free Credit Report" that ConsumersAffairs says is available. The Free is bogus. To get a report you 1st must sign up for a $1.00 fee for credit monitoring which increases to $22.00/month until canceled. This is the HOOK to charge for your Credit Report.

Do not ever select "Billing" as an option!!!! After entering my personal info, I selected 1, then option 2 to reset my password. When automated system asks if you want your password reset, say no. You will then be transferred to a CSR. Wait time was less than 1 minute!!! I spoke to CSR by the name of Amber who cancelled my membership. She did ask whether I subscribed only to get the score or have access to the 3 credit bureaus. I told her I didn't know because my husband completed the sign-up process. She cancelled the subscription and stated that I would not be billed next month as my next billing cycle was 4/6/18.

I signed for the free trial a year ago. Called when my husband alerted me that we were being charged $23.50/month. I was on hold forever but managed to get someone to take the cancellation. A year later they've scammed me out of $282. I called and like the other complaints, the message says you'll be on hold for 2 hours! To cancel, it takes 2 WHOLE HOURS. Unheard of. I would like to see their CREDIT rating. I never imagined the company that is supposed to keep us alerted about credit scams against us is using scams itself. How awful!! Very disgusted. Can anyone help!?

No way to cancel online and takes hours to talk to cust rep. I once had to order $1 credit reports from 3 bureau and not paid attention on fine print that after 7 days you would be enrolled in monthly plan and they would charge $29 per month. By the time I realized I had paid hundred of dollars and when I tried to cancel - they conveniently didn't have option to cancel online and forced to call customer service. Customer service takes hours - when I was close hour of waiting the system very systematically disconnected me. The idea is that you will get frustrated and go away and will forget it again. Very frustrating experience. I am surprised FTC does not review such practices with such a business whose score get used on many decision.

This company is a complete scam. My husband used my credit card to get his free $1 credit report to check some credit card accounts that were opened by someone else using his SS #. Was not aware that he was signing up for a membership and had to cancel within 7 days. With that being said, he has not used their services since then and they will not refund my full amount that they charged me. The wait time of over 2 hours is a total joke, they do this hoping that you will hang up in frustration.

This company has proven to be a HUGE headache for me. I've tried calling at different times to cancel my membership and have been told that there is a minimum 2 hour wait. Unfortunately the Experian website offers NO options for canceling online or if anything deleting my credit card info. I even tried emailing them and never heard back. After waiting for over 2 hours and 15 minutes on the phone, I found this site and followed the recommendations of others. I called their (888)617-1894 number and once I entered my personal information, I proceeded to press random numbers to reach a customer service agent and within 4 minutes from start to finish my membership was canceled.

Refund not given unless bank disputes, ID theft on file too!!! Called phone # on statement as charges for membership I didn't sign up for, CSR unprofessional and bank has to dispute. Inconvenience, cancelled card, bank has to dispute and I have to wait 14+ days.

I’ve been getting charged $24.99 each month from Experian. I never even applied to receive a credit report from them so I have no online account with them. The only thing I can think of is I downloaded an app called Intuit MINT to help budgeting. I’ve tried numerous times to call Experian over the course of four months and have never been able to get ahold of them. Every time I call, it’s a 2 hour wait. The times I’ve been able to stick out the 2 hours, I end up getting disconnected before even getting the chance to talk to someone. I have no idea what to do or how to fix this without changing my bank account numbers which is a major hassle.

I called to ask why my mortgage was not being reported. The young man on the line was very cold and sharp. It is my hope that these nasty people are not judging my credit. He was borderline rude. I called just to ask a question.

After waiting on hold for over 2 hours and being hung up on, and then tried calling all different times of day to be told every time that the wait is over 2 hours, I tried what previous reviewer did about hitting different numbers till finally I was put right through to a customer service rep. Took me less than a minute to cancel. The sequence I used was 0,#,*,7, not sure if it was the number of different keys attempts or the 7 but it works. Once you put in your personal information, do not select one of their options. Do the above instead. Thank you to that previous reviewer, saved me a lot of stress and time!

I’m going through my bills and notice a charge from Experian! I never signed up for any service. I’m appalled to see a recurring payment of anything. I stumbled upon the website with an offer to view my credit score. From my understanding, consumers are allowed at least one free check a year. I checked mine and now I’m being scammed by Experian. I never expected this from a reputable credit bureau. I’ve checked my emails and see nothing of a paid membership enrollment or any receipt. Even looking through the site, I don’t see any receipt or invoice. I’m flabbergasted. I had no clue I was being charged for anything! I can’t add a receipt to be a “verified buyer” because the only evidence of this transaction is in my bank statement.

If anyone is wondering about canceling. Just call their number and after entering your information just keep pressing 0. It will connect you to a customer service rep. My wait time to cancel was over 2 hours. Hung up, tried my method and then wait time to speak to a rep was just over 3 minutes. Spent less than 2 minutes on the phone and membership was canceled. I have no idea why they intentionally make it this difficult to cancel. Would not recommend or use them in the future. Deceptive practices.

After receiving multiple "alerts" from another "trusted" monitoring service, I wanted a copy of my credit report. Only way was to get a $1 "trial" that I could cancel anytime. Later that day finding out that the credit alerts were a "mistake" I went to cancel the Experian trial "membership". Only way is by phone. I am one of the fools who has now been on hold for 2:15:48. There is no other option for cancellation and you never get an "experienced customer service specialist". Although it is not an option, I have written a letter to ConsumerInfo.com. Attn: Customer Care. PO Box 2390. Allen, TX 75013 as well as reported them to FTC and canceled any future charges by them to my credit card.

Experian makes it very very difficult to cancel a membership, But I did find out how to do it. After trying to contact them on the phone for hours and nobody ever picks up, I found out that there is a way to cancel the membership online. They just never tell you how to do it or if it is possible to do so. They make you think you have to call or write to cancel which is not the case. For everyone who needs to cancel their membership sign in. Then in the top right corner click on your initials. Then on the left click on my membership. Then click on update online which is on the bottom of the page. After clicking update online click the option that is free no charge and that's it.I really wish Experian would let everyone know how to do this. It causes so much stress.

You all literally echo my thoughts and frustrations with Experian. But I would like to share with you all what I did that worked for me to at cancel my subscription. When you call Experian first you are asked questions to verify your account. After you have answered the personal questions you will start to be asked questions to determine why you are calling. DO NOT I repeat DO NOT follow the prompts leading to “cancel my subscription.” As soon as the automated system started asking the questions to determine why I was calling I began pressing random numbers that weren’t any options being given (#, 0, *) in hopes it would just transfer me to a rep, and guess what it did. I was on the phone and canceled all within five minutes.

The cancellation process is unnecessarily cumbersome and difficult. I have been on the phone for over 40 mins and had to hang up... Now on the phone for another 16 mins so far... Also not able to log in to the service account.

Same as everyone else. The only way to cancel is via phone. Called this morning to cancel at wait time was 2 hours. Amazing that Experian continues to get away with this. To add insult to injury they are making money with our information.

Like many of you, I was pulling my hair out unable to get through by phone to cancel my account. I was fuming over the scam they are running. You can sign up in a few minutes but it is pretty much impossible to cancel. I never got through by phone or email but it struck me that they probably have a Facebook page. They do and I found it. Left a comment calling them bad things and suggesting that their management should be in jail.

Every year, I check my credit report, and I pay a fee (usually $4.95), to receive my credit score. This year I found, to my surprise, that I had unknowingly signed up for a $19.95 monthly fee to be a "member" of Experian. I was scolded by the customer service representative, told that I should have read "the fine print"! I demanded a refund for the two months that I was charged. After much debate, I stuck to my guns and was told that I would be issued a "one time courtesy" refund. After checking my email, I found that the company was only issuing a refund for one month. When I called back and questioned this to a different customer service rep, I was scolded again and told that it was very generous of them to have even issued a refund at all as I obviously should have known what I was signing up for.

I see now by reading this forum that I am not the only one experiencing this kind of problem. In February 2018 I signed up for a trial subscription with Experian and I tried to cancel by phone before my subscription expired. Even though they claim that I can cancel at any time, it is not true. I tried dozens of times in the course of a week, at different times during the day, and I was simply not able to get through to them. Then I wrote them a letter with my account information asking to cancel my subscription immediately. More than two weeks later I got a letter from Experian regarding my letter saying that "the information that you provided was not eligible"... The letter was typed in Word and printed in a very good printer! My gosh, I realized that these guys are nothing short of crooks! The agency that is supposed to, among other things, protect their customers against fraud, is defrauding their own customers! Unbelievable!

I purchased what I thought was a one time credit report from Experian. My account was continuously charged 24.99 every month for a year before I noticed. Once I was aware I made multiple attempts to contact them by phone (there is no customer support email). Each call the wait time was stated to be 2+ hours. The third call I decided to wait them out, since there is no other way to cancel this useless service. 2 hrs and 40 minutes later someone on the phone states that she cannot return any of my money but is willing to cancel my account. Do not use this company. They charge for something that is free, and they make it impossible to cancel the service. If I could give them zero stars I would.

After reviewing all the complaints, I don't understand why the Federal Trade Commission or some law enforcement agency doesn't investigate Experian? Similar to all the complaints posted, I paid to freeze my credit and yet when I checked the Experian website, they UNLOCKED it without my approval. Their website is absolutely useless and all they do is SELL SELL SELL products!!! Why the hell would you want ANYTHING from Experian when they can't even handle a simple LOCK/FREEZE. Customer service is non-existent... currently on hold for the last 1.5 hours and still waiting... placed the call immediately when they opened.

I signed up for the credit review program which I was ok with UNTIL it came for renewal. I received an email that said my debit card could not be billed because it was inactive. Ironically my debit card was deactivated due to a security breach. The next thing I knew I received an alert from my bank saying that a charge of $21.95 was made by Experian! Where did they get my debit card number? I sure as hell DID NOT give it to them!

The website states that your credit report is free but if you want to FICO score it will be an additional $1 charge. Experian then charges you $21.95 per month for a membership that you never signed up for. The website is created that way in order to deceive consumers into thinking that they are only spending $1.

First of all... This is not Credit Lock. I was a victim of credit fraud. Both TransUnion and Equifax have frozen my credit, except Experian. A few weeks ago, I received a credit card I did not applied, they were able to pull credit from Experian. When I try to contact Experian, the auto attendant is forcing people to key in their Social Security Number. That is logged in plain text on the phone server that doesn't have the same level of security as the Application and Database Servers. So I have always refuse keying in my Social (you should too). Anyway... They are forcing people to subscribe to their Credit Lock Service so they can charge you. Credit Freeze is free or $10 one time fee. Experian, Equifax and TransUnion are all making it difficult for you to do this... they all want you to pay $19.95 per month per person.

One of the worst bureau ever... I had been try to set up a online account with them over 3 months by now. Online set up not working, but junk mail start flowing like crazy. Their customer service & phone system not functions, wait time on customer service is over 3 & 4 hours & when they answer all they do push to buy a plan... Do not deal with this company. They do not response to any request. Just a pain... If there was a - star they would get over (-10).

First, they trick you into signing up for a monthly charge when you think you are only paying $1 to get a report. Then they make canceling almost impossible. Only way to do it is by phone and you are left on hold for hours. Ridiculous. Avoid this company at all costs!

Have you ever tried calling them. I did, when they had the big issue and they said my account was compromised. Did I ever get to talk to them? NO! I tried to put in a dispute today twice but it keeps saying there is a problem and to call, so I did and the message says I have a 2 HOUR WAIT TIME. If this is service they need a MAJOR overhaul.

I contacted Experian and my bank about Experian billing my bank account. I have a free account but getting charged $19.99. After trying to run down my card numbers, Experian still had no record. I contacted my bank and told them to stop the payment. They said that the debit from my bank account is posting as POS so my card has been hacked again. Probably Experian is NOT getting this money. PLEASE CHECK WITH YOUR BANK AND HAVE THEM STOP PAYMENT!! I am giving Experian 2 stars because of the 2 hour wait to talk to a representative!!

On 12/18/2017 I agreed to a $1.00 credit card charge to access my Experian credit report. It was posted on 2/19/2018. Subsequently, the following charges from Experian have been posted on my credit card: Post Date 01/02/2018 for $21.95, Post Date 01/30/2018 for $21.95. On 02/27/2018 I called Experian customer service (1-855-962-6943) to ask what these charges were for. In response to the questions asking why I was calling I said yes to wanting to cancel. The recording response told me I have a three month free membership, and then said "goodbye" and hung up. I then called the number shown on my credit card charges (1-866-751-1326). This time I stated I had a question about my membership. I was advised the wait would be over an hour, so I hung up as anytime after an hour could be several hours.

Once you sign up, forget being able to cancel. It is unreal how long you have to hold. They won't allow you to cancel via the website. So, you call, and it's 1-2 hours on hold. It's just a scam so you give up, and they can keep charging you 25$ a month for their ripoff service.

I signed up for this service over a year ago. I had some disputes on my credit report I needed to take care of. While it is nice to be able to log in and see your credit score anytime you’d like, you can never cancel! I’ve been trying for months. You call like they say (you should be able to cancel online same as you can sign up) but they make it impossible. The wait time on the phone is always over an hour even 2 hours to get through. I’ve been emailing support with no help. They type my name, then they ask for me to give them my name (obviously already did that). I’ve given them my log in info, my account number and my name. That’s not enough. It’s a complete racket. They count on people giving up. It’s 24.99 every month. DO NOT give them your credit card. I’ve even canceled this debit card and they STILL debit it!

After I cancelled my membership they continued to take money from my cc. When called them they said, “Well we don’t have any documentation that you cancelled so we can’t refund your money.” I had confirmation date but that didn’t work. The rep. and the manager was very rude. I lost 45.00 but I will never use this company again. Everyone beware and keep a close eye on your credit cards and debit cards.

They say you can get a free credit report and lock down your credit for a dollar but it is a scam. They bill your credit card even though it does not say it will. When you try and stop the monthly charge they unfreeze your credit report. Their online tool for freezing without the membership is designed to fail, so you have to mail in a credit freeze request which is then delayed. All this is to scam you for the $23 a month fee... Don't fall for it. Plan on mailing in your request for a freeze. Even when you do the they will email you and say it is unfrozen when it is not!

After setting up the account, paying the ~$1 fee and getting my credit report, there was no place showing that I have been putting on a membership for $23/month. There was an "upgrade" button which I never clicked. That button gave me a false impression that I was being put on a default, free, membership. It's so ironic that a credit reporting company can do this very non-creditworthy things.

I signed up for the trial period membership and I've tried to cancel but there is no way to do it. They've been charging me around $20 a month for over a year now and you can't cancel online. When I call the automated systems says I am enrolled in a free membership and hangs up on me (which is wrong). You can't get anyone on the phone (wait times are between 1 and 2 hours) and they haven't responded to any of my email requests to cancel my membership. Complete scam, they've stolen over $400 of mine and there is no end in sight. I am considering canceling the credit card that Experian has access to. Any suggestions? This should be a class action. Experian is a complete fraud, I've never had such an experience with a large company.

I just froze or locked my reports on all 3 credit bureaus. I saw on the news awhile back about Experian being dishonest. From the minute you log into their site they try to get money from you. It is hard to find where to just freeze your account. I live strictly on Social Security and do not have $20 a month to buy their Credit Lock App, which is easy to use. I finally was able to freeze my account, but living in CO it will cost $10 to temporarily unfreeze it if I try to get a job or a new credit card. The other 2 credit bureaus... TransUnion... and Equifax... Are wonderful and charge $0 for this instant lock/unlock service with an app for your phone. This is $0 for LIFE!!! Equifax is the worse, old-fashioned money rip-off bureau!!! Don't be fooled by anything they try to sell you!!! STAY AWAY UNLESS YOU REALLY FEEL YOU NEED TO FREEZE YOUR REPORT and don't believe you will need to unfreeze it anytime soon.

TERRIBLE Customer Service. I called about my account and was told I would be on hold for an hour. I actually waited well over 2 hours and still never spoke with anyone. I had to leave so had to hang up. I did write a letter since you can't email them, but what would happen if I had a serious problem? And yes, I am a paying customer. (But not any longer.) Putting customers on hold for that long is totally unacceptable. I can't believe people and banks rely on these people.

I have tried for many months to cancel my 24.99 per month account with Experian.com. The hold times exceed 2 hours and the customer service number listed will disconnect you and not let you speak to a representative. I have sent an email but have no response yet. This is disgusting considering they made it so easy to sign up for their service which I've had over a year. This was AFTER I became a crime victim and now I feel like I'm being victimized all over again by a cancellation policy that doesn't allow for its customers to end memberships. What a rip off. I wasn't that unhappy with the service until I needed to follow their own posted operating procedures for assistance. What a total waste of time and money. I will never return and tell EVERYONE!!!

Experian Credit Alert. They claim free credit report when alerted to a problem when there is no problem and charge $24.95 per alert. This has been going on since Sept. 11, 2017 ($199.60). I have tried several times to cancel the so called membership but no answer per phone or website (waited near 2 hrs with no answer). I see on the web for Experian reviews, the same problem(s). It is a scam organization. Any way to block this?

Same story as everyone. I paid for a credit report and randomly discovered charges to my credit card from Experian. Now I get to wait on the phone for >2hrs to cancel the membership I didn't want, I didn't know I signed up for, and that I need to waste a lot of my time untangling. Absolute **. Absolute scam. And, absolutely no surprise that everyone else has nothing but horrible things to say about Experian.

I wanted to see my current credit score and joined with a $1 special offer. After looking at my score, I immediately tried to cancel and found out that the only way to cancel is with a phone call. I have been on hold almost 2 hours and I'm still waiting. This is ridiculous and seems like a scam. This is a warning to others who sign up for this service: Don't do it.

To get a credit freeze, after the big Equifax data breach, Experian asked for a lot of information, and then at the end of the filling out info turns out they were trying to SELL me not help me, for $19.95/month. I called in the very day and after being on hold for a very long time, they told me they cancelled it, which they did not, and I've been charged ever since September. When I called and complained they said they would cancel me -- but remember they already did that in September, and they offered to give me a month of the more than 80 they charged me. VERY bad customer service, and unfair billing practices. Not a happy customer, and sounds like I am not alone.

I created an account to get a free credit report. I wanted my credit score. I thought I was paying a one time fee of $4.95. To my surprise, I apparently signed up for a membership and was charged $19.99 a month later. I canceled over the phone, via an automated program. I've also emailed them, requesting a credit for the charge. Let's see what happens. If it stated it when I signed up, it certainly wasn't obvious, definitely extra "fine print". They are taking advantage of people.

They trick you into ongoing membership and it's nearly impossible to cancel - they put you on hold OVER AN HOUR! Just filed a complaint with the Consumer Finance Protection Bureau. Supposedly they will investigate and contact them. Please file a complaint here https://www.consumerfinance.gov/ and maybe something will be done!

Apparently I signed up for their credit monitoring service. I changed bank accounts and they couldn't charge their fee - which is how I realized I even had an account with them. I went online to cancel the account. They wouldn't let me log in without a valid credit card. I called them. The automated phone service says that you can cancel your account by logging in online - which I can't due without a card on file. I chose to 'speak to a representative' and was put on hold with a notification that it would be over an hour, 30 minutes to speak to a representative.

First of all, the site is structured so that it’s very easy to accidentally enroll for membership. After months of unwanted membership, I finally decided to do something about it. Nope, you can’t cancel online like with any other business. You have to call a number. I was on hold for an hour and 45 minutes before I decided I have already wasted enough of my day. I’m still a member and wasting away $25 a month. This practice of forcing membership by making it impossible to cancel should be made illegal.

I was on hold for 1 hour and 20 minutes. Unacceptable for any company, especially when that is the only option to cancel the membership. There is no chat function on their website and you cannot cancel your membership online. I tried to delete my billing information and you are unable to, you are only able to replace the billing information with a new form of payment. I was finally taken off hold and able to cancel. An hour and a half of my life wasted for this minute task.

After reviewing my monthly bank statement, discovered these charges, which was never approved, when reviewing their free-30 day trial period and $19.99 thereafter. Instead, their email, cited $24.99 monthly charges, would start. Called in and they finally accepted my complaint, about unknown charges. There is not enough time, to explain; the terrible experience. Experian website info. reads very well, but their plans, are not REAL. Hidden charges and no real details, but charges and removing 'charges, not approved' are not accepted. These credit reporting agencies, are corrupt and illegal and there is no help. Where's the government, in protecting us, from these legal con artist and bad companies??? Someday, they will get their 'turn' with fraud activities and I will help. And all the other companies, are following suit. Get the money and let them call or do not call. Where is the justice?

I have a credit freeze with Experian (also Equifax & TransUnion), but I can still get credit reports and people are still opening up accounts in my name (20 in Jan 2018 alone). I get the runaround from Experian.

I have been trying to cancel the account for weeks. The customer service never answers the phone. They keep you on hold for 30-60 minutes and then hang up on you. I also send in a written cancellation at the beginning of the month which was ignored. I just noticed another charge on my credit card. I have been reading all the reviews and noticed that I am not alone. I will notify BBB and whoever else I can find to make sure that people are treated with respect. Another corporate giant stealing money from the working class.

We paid for our credit report and the next day our credit score dropped by 14 points; we called after 1 1/2 hour wait on hold and was told our mortgage lender was "updating" their website and they dropped our mortgage off of our credit report; we called our mortgage lender and was told this was not true. We called back another 1 hour and 45 mins on hold and was told that it was in fact Experian that was updating their accounts and they did not have any idea how long it would be before our mortgage was shown in good standing again. So 1 week later still waiting and trying to get an auto loan because our car died and we are screwed because of Experian. The WORST crap company around...

I have had a membership for over a year. They have charged me $19.95 a month totaling $239.40 in the past year. I can no longer afford this over-priced service and have not been able to cancel membership. I did not supply an updated credit card for billing and tried to reach them online to request cancellation; however I was not able to sign on to my account until I supplied an "updated credit card". Meanwhile Experian has been accruing charges but not allowing access to my account. I have tried to reach them by telephone but have been on one hour and ten minutes as I write this review...I have reviewed old paperwork I downloaded a year ago and it appears impossible to cancel membership. I am now forced to send certified mail to request cancellation to this company that portrays itself as looking out for you!!! Apparently it is a one-sided relationship. They are out for themselves and are unreachable, on purpose.

I had a nasty experience with Experian customer support earlier today. I paid $1 by credit card in September 2017, for what I believed was a charge to place a credit freeze on my account. However, I was actually scammed into signing up for a 7-day trial membership to their Credit Works Plus program, costing $21.95 per month. I did not notice the monthly charge to my credit card for the next few months, but when I did finally see what was going on I tried canceling the membership online and started calling Experian customer support for a full credit.

This company is been charge my credit card twice this month and January 5 and January 6 for 29.95 and I’m not approve it this and I also don’t want to give me my money Back And I don’t have a membership with them.

Several months ago, I subscribed to Experian's credit reporting service as I was planning on refinancing my home. I saw that my credit card was being debited $24.00 per month by Experian as a recurring charge for this service. After combing through the website, I learned that the ONLY way to cancel this subscription was via 1-800 number. I finally got through to a rep after being on hold (listening to advertisements for premium Experian services) for over 2 hours. I would have to suggest that any reasonable consumer should look to other consumer credit reporting services before dealing with Experian. If you can sign up online, you should be able to cancel online. To require a customer to place a 1-800 call that required a 2+ hour wait on hold is not borderline abusive... It is abusive.

Was on a website to find lost money. This website said to pay a dollar that would give my husband's credit scores for a dollar before continuing on the site for the original reason we were visiting the lost money site. We did. Big mistake!!! The bank account bounced after paying a lot of bills. Thinking I made a math error I went bank through the statement to find a charge of $39.90. Had to ask the bank what the charge was since I didn't know what it was. They said it came from credit report.com.

I signed up for a dollar during the data breach and after the trial period was charged 29.99 a month. A complete waste of money. The only way to cancel is to call and the estimated wait time is over an HOUR. There is no way to cancel online. DO NOT SIGN UP FOR THIS SERVICE or anything else through Experian. It's easier to just lock your credit.

I signed up for Experian's three monthly credit reports and scores and had it for a few months but when I decided to cancel the $24.99/mo charge, it was IMPOSSIBLE to get hold of them. There is no way to cancel online which is strange enough, but when I called them, I was on hold with them for two hours on three different occasions and never even got a person on the phone! I tried some other numbers listed online but they were always busy. What kind of company runs their business like this? Ultimately I had to call my credit union and have them cancel my debit card and issue a new one to stop the charges. What a pain. I will never use Experian's services again and I really hope they just go out of business. I would say that their behavior is bordering on a scam, not a real, credible business.

This place must be some kind of joke. As of right now I have been on hold for 1 hour and 27 minutes. That’s after calling their automated service about 10 times and being hung up on. They are crooks. They keep you on hold thinking you will hang up and not be able to cancel the worthless service they say they provide. Too bad I will literally wait on this phone all day if I have too. You may be greedy but I’m a lot more stubborn than you are. Place needs to be shut down.

As other reviews indicate, they make it very difficult to cancel your membership. Mine was set to expire on Dec 30th so I called during listed business hours only to find out they're closed for the holidays. They charged me on the 1st for $29.99 worth of services that were pretty much useless (there's no real reason to keep a membership). So here I am having to donate at least an hour of my day to hopefully speak to a human being and get the charges reversed. There's no email or chat feature or any other way to speak with customer service, hence why their phone lines are heavily impacted. They're just a terrible company. Don't support them.

I signed up for the $1 trial. Tried to cancel a couple days later and was on the phone for 2+ hours until they closed for the night. Tried back again a couple times with the same result (waiting on hold for hours). Of course I had my phone on speaker during this time. This is the last day to cancel, and they are closed for New Year's Day. Of course they won't factor that into my membership based on what I am reading. I called my bank and blocked them. Perhaps it will hurt my credit score, lol. Oh well.

If Experian has the ability to see all 3 scores, how could they not see how far off they are from the other two bureaus and fix it? Score is over 100 points lower than Equifax and TU. I hand filed disputes to fix the inaccuracies, they updated the two accounts to closed but left the full balances in there instead of updating to $0. I hope someday the power these bureaus have to ruin your life is nullified!

I pay a monthly subscription to Experian to have access to both my credit report and credit score, however, the Experian website show my credit report has a good credit behavior and a FICO score of 637 and it stated I am considered to have a fair credit score. I felt confident to apply for a small loan less than 1000. I was denied the loan by the company and received a letter saying the reason for the denial is based on my Experian credit report showing a delinquent public record and a score of 597.

I called every week or two to cancel my account for 3 months. I would wait 30 mins each time and hang up to call another day. I couldn't find an email on their webpage to correspond at least with a time stamp. I was charged 21.74 every month. Finally I just called today and waited 52 mins before someone finally got to my call. They could not refund me back for my 3 months of non-use, attempts to contact, and discontent. They pretty much stole 66 dollars from me. It's not a lot of money but the principle of the matter is that they are THIEFS.

Experian Creditworks - Somehow when getting her credit report my wife accidentally signed up for a premium service. She thought she was paying $1 for a credit report. After noticing 3 months of charges at $21.95 we called Experian. The first time I was put on hold for a long time. After calling a second time they agreed to refund 1 month. My wife said it was not clear she would be charged monthly $21.95 that seems very expensive for any type of monitoring service. It's more than my gym membership. I have nothing against Experian but it seems a credit reporting service should be EXTRA CAREFUL that their customers and the public are clear when they are signing up for a premium service. An email saying you will be billed 21.95 a month in the subject line would be nice as I am sure few people would file a credit dispute against Experian. I feel they should have given a full refund.

I signed up for Experian's credit monitoring service at $21.95/month but after two months saw that it was not worth the money. I tried to cancel, but they are impossible to contact. Not difficult to contact - *impossible* to contact. On their website there is no way to a) cancel the service online, or b) leave them an email or open a support ticket. The only way to contact them about my account is a phone number displayed in the "Contact us" section. But I have been trying to call that number for a week and am always told that my expected wait time is "over one hour".

Experian is horrible point blank. You be on hold for two hours literally and the people who work have no idea what they're doing. It's kinda like they withhold information from their own employees. The lady on had no idea how to unlock my account and told me just call back in 24 hrs after on hold for two hours. Just don't waste your time and they will bill you 19.99 on your card in a heartbeat even after you cancel. Just don't do it.

I signed up for credit monitoring for 1.00 for a free 7 day trial not realizing I would be charged after the trial period. Once I realized I was charged I actually thought about keeping the service and even upgrading it. I called the number on my cell and was on hold for 1 hour and 30 minutes! I then dialed from my house phone and what was supposed to be a 3 minute wait time ended up being another 45 minutes. I asked to have my membership canceled and requested a refund. My membership was canceled but they refused to do a refund.

Had no idea I signed up for this service until I started receiving $25 monthly bills. Impossible to get a hold of customer support despite exorbitant fees for a service that's essentially provided for free from CreditKarma. Experian engages in purposely deceptive membership practices simply to access your personal data, and this coming from an industry known for jeopardizing the security of sensitive consumer data. Credit reporting agencies need tighter regulation for this and other reasons -- CONTACT YOUR CONGRESS PERSON and let them know this is important to you.

They pulled the bait and switch on me. Signed up for a "ONE TIME" fee, yet 10 months later I was getting billed $25/month. Yes... I should have caught it sooner. I did not expect a full refund, but I figured if I explained that since the first time I used it I had NEVER logged in again, they would work with me. Nope. I waited on hold for TWO HOURS!!! Once I got a real person, they literally did nothing for me. Just kept saying, "We're very sorry sir" and "We understand your frustration." Yet nothing changed. They waived one month. I got screwed over by their bait and switch tactics.

This company has to have the poorest customer service I've witnessed in all my years of interfacing with various companies via memberships, products etc. After the massive data breach on their part, I foolishly opted for their $1.00 scan of the web which included the 'dark web'. I supplied them with my Discover Card info etc.; I.E, a huge mistake. Due to the fact I didn't call to terminate my association with them via their initial scan they started billing me $19.95 per month. I've tried time and again to get through with an average wait time of one hour or more. This is ridiculous.

Experian keeps charging me for a membership I canceled three months ago. This makes the second time they have billed me 21.95 on my credit card. I called them and canceled, and now three months later they are billing me again. I have already been on the phone with them 53 minutes and still holding. Someone out there needs to do something with this fraudulent company.

I went into the website to dispute a mistake made on my credit report. After jumping through many hoops to create this account and then was not able to complete. I had to call the 800 number. And that’s where the fun really began. I was transferred to 4 different departments having to give all my data 4 different times. On the last person I spoke to talked so fast asking numerous questions I couldn’t understand what she was asking. So we got cut off before I could tell her to slow down. Then the 100 emails began one right after another telling me all the disputes. And I had only one dispute. They push the identity theft program like crazy. Especially after the so called data breach. I believe that the data breach they reported was just a way to sell more identity theft programs. This is wrong by any standards. If there was a lower star count for reviews I would give a neg 3.

I clicked to reviews of this company as I sit here and wait (over 45 minutes) for customer service to cancel an account I wasn't aware I had. As I read the reviews I see that I am not the only one with this problem. I too signed up for the one time $1.00 review and cancelled in the required 7 day free trial. Well I guess they didn't get the cancellation (and I haven't been checking closely), but unlike all the other customers that are being ripped off and paying $21 to $23 per month, I have been paying $29.95. This has been going on since April and I need to get it cancelled. But by the looks of it, they don't cancel. What a terrible company.

I had a trial for Experian in September and cancelled before the trial was over and got charged 39.95. Trying to get a hold of them is unreal!!! Been on the phone for 2 hours today and also tried yesterday for longer than 2 hours just to get these charges off. This is horrible customer service!!! Would not recommend.

Worst consumer care service I've ever seen. I'm trying to cancel my account, and it is impossible. They don't allow cancellation online, only by phone. They don't answer a call. I'm writing now while on hold on the phone for 25 minutes. I'm sick of this company, they don't provide any information worth the monthly payment. The credit card or bank company can provide the same data for free. Worst experience I've ever had with service in US. Do not recommend for a enemy.

DO NOT sign up for anything with this sleazy, dishonest, joke of a company. They are in the business of scamming you out of your money, NOT protecting you from anyone or thing. They will take your info and charge you for services you don't even want and then make it impossible to cancel your "account" that you never even signed up for. Any lawyers out there that want to start a class action lawsuit against their lying **? Based on the complaints here, you'd have plenty of plaintiffs!

I also submitted my information to obtain my FICO credit score. $1.00 was charged to my account. Now I see recurring payments of $23.72 to my card. I never consented to this, however apparently there is a fine print clause unknowing consumers are missing. I attempted several times to call the number Experian provided to cancel this "subscription," only to remain on hold for hours. No estimated time given. I've now simply cancelled my card and ordered a new one. Hopefully they can't continue to charge me. Buyers beware! Use Credit Karma instead!

I also signed up for 1$. The trial was useless. Since there was no benefit I never signed up for membership. I still got billed. Calling Experian is 30 minutes hold time. After I speak to them I am also calling my bank.

I’m actually typing this while I’ve been on hold with Experian for exactly 1 hr and 2 mins with no human contact stating “we’re sorry for the delay the next available agent will be with you shortly”... I wanted to know where my dispute with Diversified Collections on behalf of AT&T. I canceled AT&T UVerse within a matter of a week and go back to our DirecTV (keeping in mind this was during the merging of the two companies). AT&T sent me a $700 plus bill for that 2 weeks and I said absolutely not! We were not happy with UVerse. And even though I sent AT&T all of their equipment back and took pictures on my phone of each piece, they’re still saying they never received it! Diversified had to be removed from my public records for several years before I even knew it and couldn’t even say who or what they were collecting for!?

I signed up for a $1.00 trail of credit monitoring from Experian for 7 days. If you cancel within the 7 days there are supposed to be no further charges. I signed up on 10/16/17 and cancelled 10/19/17. Experian charged my credit card $23.32 on 10/28/17. I have filed through my bank for credit as I do have my cancellation confirmation number. Either their customer service is horrible, their systems are really antiquated and don't work or they are completely dishonest. Mistakes can happen with any company I understand, however I don't believe that is the case with the number of complaints for the exact same problem I see here. We let these people monitor our credit? Scary!

Received an email from what I thought to be Experian. Offering me to check my credit rating to make sure of no fraudulent activity. Suggested I check my score which I did for $1. Did not realize the $1 fee signed me up for monthly credit monitoring. Said I had "7" days FREE trial membership. As soon as I realized I was signed up for monthly fees, I called the number of 855-962-6943 to cancel. Got a recording stating wait time would be 1 hour, 45 minutes. While I left that phone on hold, I called another number I found of 866-617-1894 (supposedly c/s) they would only tell me that I had to call the 1st number to cancel or go directly to their website of support@e.usa.experian.com (which was not legitimate). I immediately cancelled my credit card. There should be a law against companies pulling these scams.

As we all know, Experian leaked personal info to who knows who... I have been trying to cancel for 3 months! First, "No one is working now, please call later!" Later, they send ad after ad trying to buy off people who are trying to cancel, after 8 minutes of Ads, I had to contact my Bank and put up a stop payment! So, this company makes it impossible to cancel, I am not 50$ poorer, because the make it impossible to cancel! Not impressed at all...

I contacted Experian to do a freeze on my credit report. They used trickery to sign me up for an account I didn't even know I had. When I called them after being on hold for one and a half hours!! They did refund the 21.95 but ended up charging me 10.00 to keep the credit freeze. Greed!

This is a horrible company. I needed a credit report. I signed up for the $1.00 trial period with Experian. I cancelled several days before the trial period ended. Then 4 days after I cancelled, they stole $21.95 from my account. I have spent 3 hours on the phone (so far today) trying to resolve this. I keep telling my story and getting transferred to different agents who keep telling me "not my department, I'll transfer your call".

I recently examined the past 6 months of my credit card carefully after noticing an Experian charge of $24.99 that didn't look right. Then I found they had charged me that or $21.99 every month of the past 5. And in one month they charged me $21.99 AND $24.99. I finally got thru to them by phone and was told that I had paid $1 for a free credit report and by doing that had inadvertently signed up for indefinite $24.99 per month credit something. I spoke with a supervisor who promised me she canceled it and only gave me back the most recent month. I am going to ask my credit card company to challenge the other charges. Very sleazy company. Consumer beware!

Signed up for a 1$ credit report and like everyone else got scammed. Billing of 21.95 per month. Customer service was rude and offered me no refund. So went through my bank, stopped all charges in the future and left them a piece of my mind. Guess that cost me 21.95.

This company has the worst customer service. If you sign up for credit monitoring don't expect to be able to cancel it. They make it easy to sign up online but if you want to cancel your account you have to call but they won't answer the phone. On hold twice for over an hour each and finally had to hang up each time because I couldn't wait anymore. Tried to do a stop payment on my bank account so they couldn't charge it but couldn't because Experian puts it through differently each month so it doesn't show the same charge. Sometime it is charged as a one time, some as a monthly so due to inconsistencies you can't put a stop payment. This is horrible business practice and slimy. I will NEVER use their services again. DON'T KEEP GIVING THIS COMPANY MORE MONEY!

Experian makes it so hard to do a credit freeze! Even Equifax is easy and they are the reason I want to freeze my credit... The other 2 companies have were easy to freeze online. Not only is it impossible to freeze on your website they tricked me into signing up for a month's membership to find the website is useless. In my opinion they are worse than Equifax because they actually tricked you into signing up for the monthly fee, then there is no way to cancel online and call wait times are over an hour - SCAM.

I understand "things" with technology happen. Was so excited that Experian was allowing us to find out if we were compromised from the information breach. Went to experian.com/scan. Got my email 24 hours later which said nothing. Except that if I want a true full scan of my info to see if it is out there in the web (I thought that was why I was on the site in the first place) somewhere that I could get 30-day free trial to see if there was an issue. This is where I get irritated. Why does Experian need my credit card info for a FREE trial? Why should I have to subject myself to remember in 30 days to call you and tell you I do not want you to take $19.99 out of my account? Is it not these frivolous charges that I am trying to avoid in the first place.

Experian was not authorized to charge me anything except $1 one time for what it gave some lame excuse for in order to send or give me a copy of my "free" credit report. Then on Oct. 2 I see that I've been charged $21.95 and also that Experian made this a monthly charge! So my bank has canceled my credit card to ensure they cannot do it again and I have to take about two hours, so far, to fill out the charge dispute form and fax it back to my bank.

I simply called to find out why my score drop so much. The first operator didn't understand why. She connected me with somebody else who was totally belittling arrogant nasty & put me on hold. Recording said I'd have to wait an hour. Their customer service is by far the worst and caring has very little knowledge of their service as to explaining issues.

Your credit card gets charged regardless of whether you cancel or not is my experience. I send a letter to cancel, and called. I was on hold for 1 hour and 38 minutes before getting a representative who said she was canceling the membership. Two days later I have a charge on my card. Also, they provide no online way to lift a freeze long enough for a creditor to review your credit. And no one can wait that long on the phone to try to get them to lift it. I had to jump through so many hoops to get a credit check for a recent purchase. None of them helped by Experian. I encourage you to stay as far away from this organization as you can get.

Due to the breach at Equifax I wanted to freeze my credit report. However Experian is the ONLY one that doesn't accept an online submission. In fact they make you jump through hoops so they can take your money. This is absolutely ridiculous! First I tried online, During that process I provided all information that was requested. Apparently it wasn't enough. Then I was redirected to "upload" documents and that process did NOT ask for the same one that were ultimately required in a letter that was sent me. They are the ONLY one out of the three that makes it nearly impossible. The others allowed me to accomplish the freeze online without any stupidity. Why can't they get with the program and provide a BETTER method? I think that they want to allow people to have the credit compromised or it's means for force you into paying a ridiculous monthly fee for "protection".

I signed up for trial. Said would be able to get a 3 bureau credit score/report. That's untrue. Was only able to get the Experian report. Their customer service is also horrible and have waited 3 hours trying to reach a representative at least 5 times. Do not do business with them. They will continue charging your credit card. I suggest just paying for your FICO score from each bureau and getting your 1 free credit report from them once a year. I will never order any of their services ever again.

I went to their Facebook page and sent a messenger request. They responded within hours. Took me off the monthly charge, refunded my CC, and told me how to put a free freeze on my account. I was unable to get any satisfaction on the website and never got through on the phone. Sarah did a great service to me. So my advice is to go to their Facebook page!

The phone has not worked for hours (with no online notification) and my credit freeze application was turned down because my scanned file was too large. But, the company required that it be a TIFF - why not a jpeg? The whole experience has been incredibly frustrating, with no end in sight.

If could give ZERO stars on this review I would have! Due to the Equifax breach it has been advised by many experts to freeze one's credit with the three major credit bureaus. It has been a couple days now and I can't submit the freeze online with Experian. I've tried several times and it keeps informing me that they were not able to process my request. I then tried to search for a contact number on the website so I can speak to an agent and after searching high and low no contact number.

I had to use a credit service and used Experian. They charged me 1$ which I agreed but after two months, I realized that they were monthly charging me for 24.99$ or 21.95$ without agreeing to join their premium service. I tried to contact them a Wednesday and Thursday morning at 8am (they are open 6-6) at two different numbers: ** and 866-751-1326 without success. They do not have any email or forum online. I had to raise a dispute with my credit card company.