Experian Reviews

American Express incorrectly reported my account as closed, thus negatively affecting my debt ratio in turn decreasing my score. American Express attempted to correct the issue and they, a highly reputable company, received the run around from all of the Experian representatives. Amex sent emails and updates to correct the issue and no one from Experian had any sense of urgency or any brains to refer us to the right person to get it fixed. It’s mind blowing that Experian has such low standards for customer service. Kept on hold for 20-30 minutes each time I was transfer to a rep refused to assist in this dispute.

Charging my friend $19.99 every month for fraud dispute. Want to call experience to cancel the dispute but can't reach anyone. Pressed 2 for alert and finally somebody picked up. The guy pretended he can't hear me and after sometime hanged up. Can't believe the customer service that they provide!

I got credit freezes because of the Equifax security breach. Now, I need a temporary unfreeze. I got them from Equifax and Transunion. Trying to deal with Experian is crazy. I am on hold for 1 hour, 52 minutes. All I get is annoying messages. "Your call is very important to us." what a crock. "...utilize our Website..." because we won't talk to you. "If you would like to receive a callback, press 1 now, you will not lose your place online." Sure, you've been a confidence builder for almost two hours, so I'm a true believer. It is almost two hours. I am giving up. What a crappy company. Customer Service? They ignore the customers and provide no service.

The other two credit bureaus have my scores in the high 700's. Experian has my score in the mid 600's ("Fair"). When I check their "reasons" for that score, they have everything marked as "Good" and "Excellent". So why is my total score "Fair"? They push me to pay for their products offering credit boosts, locking my report, credit simulation, etc. to "help" me raise my score. This should be illegal. They should not be able to ruin people's credit with low scores that are not backed by factual information, then try to strong-arm us into buying products from them to raise that score.

This experience is the worst. Don't put a lock on your credit. You have to go through China, Africa. I could have built two houses myself for the time I spent on the phone and email. It's not worth the time. How can one person have a freeze, lock and consumer all alert on a file and never get it unlocked.

Experian presents silly roadblocks that make it nearly impossible to unfreeze your account online. 1. It asks for address in a format that is not disclosed. By googling, I saw that the apartment number must be 100 Main ST Apt # 123 with no period and no comma after street. 2. They ask silly questions to verify, eg "when was your last residence built?" Current residence or one prior? And how am I supposed to guess when the building was erected? 3. No matter what you get a response that says "we cannot honor your request" but you can mail us a whole bunch of stuff to unfreeze it.. Which boneheads coded this?

Temporarily and successfully removed credit freeze from Trans Union and Equifax for a short set amount of time. Tried to do the same with Experian and was unable to do this online and automated phone gave runaround. Tried again online and now they want me to mail 3 pieces of ID to them in Texas. Terrible service.

Filed dispute three times to get incorrect information removed from my credit report. Most recent results show that nothing has been modified. I don't know if their staff in the dispute department is incapable of resolving the issues, or they're just lazy. I guess I need to get an attorney. This is just horrible!

Synchrony Bank entered a delinquent account in the amount of $35. The $35. actually were a credit after the Care Credit card was paid off. Synchrony corrected the mistake and informed Experian. Experian ignored that fact and decreased my score by 30 points. I wrote two certified letter and made one phone call with no success to get my 30 points back. Since at this point I started to remodel my home, naturally my credit balances were higher than usual and with the 30 points missing my refi cost was higher than it should have been.

Experian credit report was great and not the issue. The issue is they have bad business practices. The rhetoric on their site would have you believe you pay once for the credit report and then it is done. They kept my card info and charged me $16 a month without notifying me. I'm not the only one who thought it was a one time payment. One of the top reasons for canceling provided by the website says "Cancel because you thought it was a one time payment". I called to rectify the mistake and get a refund. They transferred me around to 4 different people and had me wait for over 30 minutes. Did not get a refund and am not using this company again.

My 3 credit report scores have been typically in the 810-830 range for years with occasional dips when having made a large credit card purchase or taken out a personal loan. Since Experian started the Boost product, my Experian credit score is consistently 30 - 40 points lower. Today 11/24 my scores are 773 Experian, 817 Transunion, and 817 Equifax. I would bet if I signed up for Boost, my Experian score would magically be very close to my other scores. A sad commentary on a company that had one of the largest data breach and then acts like they are helping you.

I needed to talk to Experian about a sign-in problem. Their customer service line is worthless ~ I was cut off six times after going round and round in circles each time. Then they sent me a password reset link automatically ~ which itself did not work. I see other customers complaining about the same problems. How are we supposed to trust this company with our most important personal information when they can’t even handle customer service correctly? I would not use them if I had a choice, but in today’s climate, you have no choice but to deal with the Big Three credit reporting agencies.

If I could give zero stars, I would! I am trying to access my account so I can freeze my credit because my wallet was stolen, along with my ID. I had to reset my password, but after I clicked on the link and hit Submit, nothing happened. But the insulting part is trying to talk to someone! I tried contacting the toll free number, I got the runaround by an automated system. No option to talk to anyone. I tried contacting corporate HQ, and finally got a hold of someone. A woman by the name of Stephanie sent me a linkup reset my password, but I was again having the same problem.

This is truly ridiculous! You can’t talk to a human. The prompts take you in circles over and over. The prompts never ask do you want to talk to a human. I got an alert from MYIDCARE showing there was an address used for me. That I have no idea where this address is. They added it as my new address. HOW? Who gives you the right to change my address? These companies control our credit. Don’t verify any information. Add accounts that you have no knowledge of and then don’t have a legit number to call and talk to a human to address it. Something needs to change and I’m writing Congress on this issues. This isn’t right and it shouldn’t be allowed for a company that we look to, to give our credit history out.

Little to no customer service. Extremely irritating try to reach a live agent. What could been a quick cancellation turned into an hour of calling and trying to get through the prompt. I was charged a membership fee which I didn’t authorize and wanted a refund. First agent told me refunds are against policy. After reading through the policy that was lie. Next agent tried to tell me the same thing but quickly shut her down. She then proceeded to give me “one time only” refund. What a headache.

I authorize Experian to get all 3 credit reports one time only. After reading some of the reviews I decided to check my bank account. I found out Experian was charging me a monthly fee, which I did not ask for are agree to. I just can't believe 1. that they would do that. But I really can't believe they are allowed to be in business. That mortgages, car loans etc, use them to check you're credit score. They can hurt your credit at a whim. I mean if they're stealing money like this who knows what else they are doing. And it's people like me that don't have a lot of money and or trying to work on my credit. They take advantage of us. I mean REALLY Experian!! No one there has a conscience?

I have Credit Karma & love it. I thought I would try Experian to boost my credit & I hate it. Everything with Experian is wrong my score is very low. I pay everything on time, my score is high on Credit Karma & it’s correct. I tried to tell Experian that I just paid off my credit card thinking my score would go up... Wrong. It dropped like a hot potato? Credit Karma my score jumped up... I don’t understand. I’m trying now to close my Experian. Don’t waste your money.

I just noticed that Experian has been siphoning money from my checking account WITHOUT my authorization! Apparently, ever since I got my FREE credit report from Annualcreditreport.com, they've CHARGED ME three times as a "recurring monthly debit". I DID NOT AND STILL DO NOT WANT THEIR UNTRUSTWORTHY SERVICES - especially after THEY leaked MY "secure" info to the world.

I puts freeze on my account. Now I want to unfreeze. I tried the phone, website, no luck. In order to unfreeze I have to send all kind if documentation. One of if which is a utility bill. However, I am trying to turn on a utility and as such I have NO UTILITY bill. It is maddening. You cannot get through to a human. On top of this we are in Thailand until we close on our new home. This is insane.

Experian is in non-compliance with the fair credit reporting act by reporting fraudulent accounts that I have already sent in a police report about numerous times, and also have sent in a FTC affidavit report stating that my information was compromised and need the following accounts removed because they were due to identity theft. Not only has Experian been non compliant with my request and the FCRA! They also have broke another rule of not verifying each account, and showing documentation for 100% proof of complete authentication, verifiable proof!

I had to contact Experian to inquire about a fraud alert that has been put on my credit report. After hours of trying to get to them through the phone, they finally told me to upload a proof of address and identity for them to edit the alert. But their stupid website doesn't work! For one, their website only accepts black and white images! I tried every possible trick (saving in black and white mode, saving in grey mode, copying and scanning) but their website tells me that my files have colors in them! I cannot understand why these morons are trusted with people's data, while they cannot even manage an elementary-level website.

They need be reported to the Federal Reserve Board. The Better Business Bureau They have no good reviews. Most important their credit score doesn't mean ** WHEN APPLYING FOR A LOAN. NO ONE KNOWS WHO THE HELL THEY ARE!!!!

My experience with Experian always ended in delirium IF you get a human on the phone. Their lights are on but no one's home. Their phone-maze words will make you cry, they say (not sorry) but "Goodbye"!... They'll FREEZE your credit for no charge with Custom Servers from Mom LaFarge. Experian websites just as horrible, like Hillary Clinton's old Deplorables. As Bill the Clint, once set the scale, "I didn't have ** and didn't inhale!" --Experian Expired & I retired.

I had purchased a month's trial and am sure I had cancelled it within the month. However, a credit billing charge revealed it wasn't cancelled and I was charged a $14+ charge. I called to cancel it all, the first agent had such a strong accent, I understood almost nothing, other than she was trying to sell me something else. I repeatedly asked her to repeat what she said, and finally asked to speak to another rep. After 5 minutes someone else came on. English was better, but I still was not sure my membership was cancelled. Horrible company to deal with, stay away from them. Had to give them one star, but would have preferred no star at all for rating...really that bad!

Will not try to resolve a dispute concerning a blot on a credit report about a paid home equity line. Will not answer chat line. No wonder they get a low national rating. Do not know how they get the recognition of being a better picture of one's credit.

I requested two refunds for unwarranted charges and after speaking to 5 different representatives, including a supervisor, they refused to help me since they stated a refund was already issued on their end. It has been OVER 30 days since my initial requests for the refunds and there are no pending credits on my bank account. They stated refunds take 3-5 business days. They flat out refused to cancel the "said" refunds and reissue my $29.99 and $24.99. The supervisor also refused to let me speak to her supervisor. I appreciate the service they offer in regards to my credit, but their billing department is extremely clueless, inadequate, rude and unprofessional. They are reading from a script and sound like robots!

There is always some kind of technical errors, they are never accurate with their available credit percentage. They delete accounts and put them at new open account when i had them for 7 years. Cant use credit boost cuz my bank dont come up. It's a waste of money to pay monthly. Pay 1 month get whatcu need and go back to free report.

My log in doesn't work. Even the reset options says "unable to match the verified data you provided".... That was my birthday and SS#! And to boot, when I tried to call three different 800 numbers, they all asked for all my personal information (including SS#, birthdate, address...), and boy, do I feel exposed since I never get to speak to a person and once the automated message is done, I get disconnected. Good bye. Why do they need ALL my personal information when they are just giving automated information. So.... the message on how to reset doesn't align with what is actually on the page. Lastly, I don't want to talk to someone in Costa Rica. How safe is that?

Updated on 10/24/2019: This is a continuing saga... Experian has an abysmal service. I'm shocked that there hasn't been a class action against them. They have the most impressive contact methods if the goal is to divert or avoid any contact with those trying to reach you. After 4 days of attempts I finally got through on a phone to someone, this person obviously didn't like their job. I was friendly, explained the issue. They tried to reset my account, but said that it had a problem and I'd need to call back in 24 to 48 hours to have the account reset again, as currently it was locked.

I signed up for Boost, connected my Bank Account. All went well for a month. Credit score increased. Things were going good. Now Experian states they cannot connect to my Bank. Contacted my Bank, because they stated I needed to change my Password, and did. Experian stated all I needed to do after that is log back into my online account and reconnect, then all would be fixed. Did so, not connecting. Still called them back. Got more BS from them that there is a problem ON THEIR END and my issues has been escalated and it is being corrected. Bunch of Liars and thieves. Keep wanting me to apply for more credit cards, only to be denied and drop my credit score. STAY FAR AWAY FROM THESE CROOKS.

We have maintained credit monitoring services through Equifax and Lifelock for the last 10-15 years. We never authorized any charges through Equifax (no need for their services), but somehow they are charging us. We disputed the charges, changed credit card numbers, but somehow Visa allows them to get the new account number. Have sent email to support at Experian, complaint to CFPB. Experian does not provide a publicly available phone number that allows you to speak to a live person. Getting into Fort Knox would be less of a challenge.

I paid $1 for an Experian credit report. Shortly after I noticed a charge of 23.90 on my credit card. When I logged into the website I found that I had been assigned a membership number and was on a monthly plan. News to me. There was no confirmation, receipt or agreement emailed to me of any kind. What a shame that one of only three credit agencies in this country entrusted to help and support the public with our credit protection is scamming us. Outrageous and shameful. You can't get to customer svc on the phone without providing your SS#. If by email they request personal information emailed to them... Seriously?

Needed to do a temporary lift on a credit report freeze and I am unable to get into their system because the identification that they gave me doesn’t let me in. In order for me to get from them whatever code they want me to use I have to send in a letter that they sent me along with a copy of a utility bill and a copy of my drivers license and a copy of my Social Security card. Why does there have to be three credit reporting agencies. I have never had luck with experience doing anything, a fly-by-night organization. Sucks.

Let me start that I take meticulous efforts to maintain my online accounts. I have a 3rd party password manager with over 600 entries. Not ONE of them includes an Experian account, and I found out the Experian has been charging my CC account $22 for the last several months. I've received no billing statement from them by mail OR by email. Terrible company and beyond shady. When I disputed the charges on my credit card, Experian somehow notifies me that my account has been cancelled less than 10 hours later. A pretty rapid turnaround suggests to me that they're doing this to many more people that don't catch them. Really terrible predatory business practices for a business that "claims" to help protect people. Laughable.

In trying to review my credit reports to check for fraud, Experian asked me to create an account. I did. I logged in. Then it wanted me to signup for some recurring charge business in order to get my free credit report. It is not free. Then I tried to call their customer support desk, and they require you to give your ss#. If you do not, they disconnect the phone call. I do not trust this company with my ss# over the phone. Nor do I trust that they are actually going to give my my credit report. It feels like a hijacking scam.

This company is supposed to protect its customers from credit fraud. Yet, Experian systems allowed a potentially fraudulent transaction to execute inside their own systems without warning or alerts. Someone else's payment for a credit report, with completely different name and address, was charged to my credit card on file, all while telling me the card is invalid and membership fees cannot be charged to it. To add insult to injury, the card in question is listed by for monitoring for any suspicious activities.

I've been charged by Experian $14.99 a month for past 6 months but only now noticed. I did not authorise this. When I call to try to resolve it, a robot tries to force me to give my SS#, address, DoB and when I don't, it hangs up. No other options no matter which number I try. This sounds like fraud and bad service all in one. How can I talk to a human in Experian without giving all my confidential information? How can I stop these scam artists from taking charges on my credit card I did not authorise?

Horrible company and there's nothing we can do about it. They don't allow you to use the phone to immediately report fraud abuse, you have to do it online. The online site rejected my request because they had outdated information and since I changed it they wouldn't verify my identity. This is nuts, a company that doesn't really care about the customer's safety.

I tried to go onto the Experian site and set a freeze on my credit report. I could find no mention of how to do this (or even the word "freeze") but only a "lock" - for which they wanted to charge me money. They are required to offer freezing as a free service. I tried calling their "customer service" line, and the very first thing the message that you get states is "We cannot help you by phone." They don't even have a clue as to why you are calling - they just cannot help you. The long message then goes on to state that if you want them to do anything, you must send in a whole bunch of very sensitive data by mail with your request. They include your SSN, a recent bill, etc. I resorted to writing them a letter and snail-mailing it to them. I will never deal with them unless I have no choice (like to freeze my credit report). BE WARNED.

I don't know if these people are just lazy and not investigating or what. I have disputed names, addresses, accounts that were not mine, closed accounts. I could not get any of these removed. I wasted months of proof and still nothing. 15 year old accounts that are popping up. I would call and they would file a dispute and still nothing. I am so upset. It's ruining my credit.

So I trusted Experian and that was a Big Mistake. They have all my credit info. so when they LIED to me and said they "FOUND" 5 credit cards that if I applied to would help my credit score I foolishly believed them. The very first one I applied for at THEIR suggestion denied me and my credit score went down. I would have never applied had they not said they FOUND credit cards for me that would boost my rating. LIARS- Don't trust them.

I had the same experience that Mark did! I gave my credit card to pay $1 for a Credit Report and my credit was fine. No need for monitoring it. But, without my knowledge, I was signed up for a $21.96 mo. credit monitoring program. I started getting notifications by email about my credit and clicked in to see if there were problems. No problems and finally I made a note to unsubscribe from the emails. Meanwhile my husband, who does the bills, was paying $21.96 a month thinking that I had signed up for something. Today he asked me about it and I was shocked!

I called to add my employment record to my credit report - after searching the internet and several calls I reached the business line and spoke with a very nice man who gave me a customer service number so that I may speak with a real person for further assistance.1-800-493-1058 he told me to dial 2111 for the prompts. The person who picked up the phone was not helpful to say the least. She interrupted me several times and her answers were very short and she told me that she would add the employment but could she would not tell me anything else.

They bait you in with a promise of a free credit report then charge your credit card with a nonrefundable $21.95 monthly charge, hoping you don't notice so they can keep changing you. Then they keep you on hold for hours to talk to a customer service rep. Just another typical scam!!

Credit is honestly the biggest scam this country has. It's 100% non-optional just like it's 100% non-optional that this company and 2 others essentially stalk every single person, hoard their information, and then don't even keep it safe from hackers. The icing on the cake is the fact that this company allowed our personal information to be mishandled and then they offer cash or credit monitoring to make up for it, and then get all pissy that everyone wants to take the cash option. Free credit monitoring is an outright joke to me and probably others out there. And let me not forget the fact that the website tricks people into signing up for a membership even though you try your hardest to make sure you're on the free plan. Got charged a bunch of months for a service I didn't want because I thought I had selected the "free" plan. They did refund me but it shouldn't have happened to begin with.

They may boost your score for 5 days but will take it back and more eventually. It's a scam to get you on their website to sell you credit cards!!! They truly messed me up in the middle of a Mortgage Application. Do not make the same mistake I did....Don't touch it!

A lender wanted to access my credit reports. All were fine except Experian omitted to record three (!) changes of address, which I made on their website every time I had moved in the past four years. Needless to say, the lender was denied my report and now I have to wait for up to 30 days to get something simple done like a change of address! Experian's reps have to make sure that their website works correctly!

For fraud protection, my financial advisor recommended that I place credit freezes with the four main credit tracking companies. It was a quick and easy process with Equifax, Transunion, and Innovis, but Experian places unnecessary hurdles in the process along with significant time delays to freeze and unfreeze. (Rather than doing it online they want us to mail in copies of ID, utility bills, social security numbers, etc -- which is an identity theft risk in itself.) Presumably this is to sell their "CreditLock" for $300/year which provides the ability to freeze and unfreeze in an efficient and timely manner. I am surprised it is legal for them to make it so difficult for consumers to protect themselves. And every path I travel in their phone menu lands in some automated response -- impossible to reach an actual person.

I am furious that I fell for this pitch. I signed up for Experian Boost, knowing my utilities/cell phone bills were all on time. I thought it would HELP me! HA! My Experian credit score has actually DECREASED 25 points. I do NOT recommend Experian Boost and want my money back.

I joined the Experian membership and was charged 24.99 a month. I wanted to utilize the "Boost" to improve my credit. It doesn't work! It won't recognize my bank which has 38 branches! You can never talk with anyone to complain. Their phone system hangs up on you, when you try to chat online it always says "Try back another time". The credit cards they offer are rip offs. They need to be reported to the FTC!

I am attempting to find out if my daughter (who is a minor) had her identity stolen. On their site they say you can upload all of the information they require and they give you an area to write about the issue. Every time I uploaded the information, I received an error report. Initially I had uploaded documents which were not in the proper format. After I corrected this issue, I kept getting the same error message that I had timed out and all of my uploaded documents were deleted from the system.

Experian DID NOT place a permanent fraud alert on my account as requested in 2013 - full police report and FTC documentation filed with them. They DID NOT reinstate my credit freeze after 30 days as requested - I needed to mention the FTC before they would reinstate it. They make contacting a person impossible, somehow you end up signing up for all kinds on things on their website with no knowledge of it whatsoever and I am not naive about websites or electronics. They sent a postcard with NO NAME - just a P.O. Box in Texas saying my name was removed from "preapproved credit offer mailing lists" as I requested. I permanently removed my name years ago but this postcard also noted to be permanently removed.

Worst. Experience. Ever. I really wish I read all these reviews before signing up for an account. I only wanted to try out the 7-day free trial and cancelled it after not really liking the experience (UI itself is annoying and confusing in its own right). Even though I wanted to end the trial, for some reason it automatically signed me up for a premium membership and charged my card. It's so difficult to even get a live representative to cancel this and the website navigation to cancel was impossible. Two months have passed and I'm still unsure if my account was cancelled properly (after I had to look up how to cancel online in Quora because there was no way to talk to an actual person to cancel it for me). TL;DR Don't bother. The frustration and mediocre product isn't worth the hassle.

They called me at 6:30 in the morning and left a message asking me to call them back. Then when I called them back, they didn't know what it was about. Who calls at 6:30 in the morning? And then I can't find out what it was about.

Experian has to be a scam. Why is it so difficult to get a live representative. I have been charged $21.49 several times, even though my account is supposed to be free. All I need to do is talk to someone. I have tried to call for over a couple of months now. It has been so frustrating because I am so busy that I try, get busy and forget (till I see another charge on my account). I have tried to call all the numbers available, with no luck, I have also tried ALL the options. I have called at 8am, 10am, 1pm, 5pm... It is not a matter of when you call or what option you pick. They decided to save money by using an automated system. If you happen to read this before you sign up for their "free" membership, DON'T do it. You will regret it. I wish someone told me that before I signed up.

I had the 24.99 charge made to my account as well. I looked up the details of my transaction and saw there was a phone number for the company making the charge, Experian (479) 343-8126. I called the phone number and without any runaround got through to a live person. I told him I had a charge I did not authorize and wanted immediately to cancel. I was asked for my debit card number, which I refused. I ended up giving him my member ID to 'confirm' my identity in order to cancel what would have been a recurring charge (he insisted I had signed up for some trial membership that expired) although I am going to dispute the charge altogether with the bank. The transaction was listed in my bank statement as EXPERIAN *CREDIT479343-8126-CA. Look at only the numbers on this, it's the same as what the phone number was listed for Experian that I called. Be wary of what information you give them when you call.

Was charge over $100 out of the blue by Experian. Tried to call but they demanded my entire Social Security Number so I hung up. Waiting for pending charge to go through and tell credit card company I never ordered it. This is a sleazy way to do business.

I called their 1-800 number half a dozen times and each time my call was dropped or I hit several dead ends in their limited menu. I finally reached a person two out of the five times, all I wanted was to update the phone number on file just so I could log into my account. They promised it was updated both times, but it's been two months and I have yet to log into the account I am paying for. It still shows my old number! Customer service is no help and their system is the worst I have ever encountered. When you try to log in via their security questions it just leads you in a never ending loop until you reach a page that says to contact their 1-800 line! It's an absolute nightmare dealing with Experian.

I have had a paid premium membership and yes the one that covers you against fraud and I have now realized I have wasted several thousand dollars. I have been trying to remove an inquiry in which I followed all of their directions which very depending on who you talk to at an OFFSHORE site to no avail for 5 months. I have emailed support 5 times and have spent countless hours of frustration and have never had them respond to me once despite my premium membership. Sure you get alerts for many things but it means nothing when you ask for their help on an issue.

Is this company legitimate? You can't get a human being on the phone. All the prompts lead you back to writing in. We are trying to buy a house. This is the only credit company that won't unlock your credit freeze. My husband mailed out the info last week, overnighted for 28.00 dollars. They received it Friday. It's now Friday and it's still frozen. It says 3 days from receipt of letter. By law these 3 agencies, are supposed to unlock your credit within an hour of a request. This agency needs to be investigated (now)! There is something going on!

Would give 0 stars if that was a selection. I attempted to contact Experian which only offers an auto voice customer service option. This malfunctioned and actually resulted in the opposite action in which I was requesting. There is absolutely no option to contact a human for customer support. Pitiful and unacceptable business practice.

I wish I could give zero stars. This is the most poorly run company I have ever dealt with and I truly don’t understand how they are on par with Equifax and TransUnion. Recently, I lost my wallet with my social security card inside (I realize it was a huge mistake to have it in there, I have learned my lesson!) and realized I needed a credit freeze. Luckily, soon after I found my wallet and then tried to UNFREEZE. Experian was the WORST. I tried to retrieve my PIN online but was continuously told I had the wrong information (I think I know my own address and birthday?). I was FINALLY able to speak with a real person, but they were dismissive of all of my concerns and barely spoke English.

I was trying to get a fraudulent negative mark on my credit report removed and had to create an Experian account in order to get information on the collecting agency that owned this debt. I don't remember the exact process I went through, but I think I had to pay a $1 processing fee in order to generate the report (so, by definition, not free). That's how they get your credit card on file. I paid the fee, received my credit report, and I'm on my way. Fast forward two weeks and I notice a $22 charge from Experian. Having already been through this BS with so many other companies, I think to myself...oh crap...I bet there was some trial period I unknowingly signed up for. So, I tried finding information about a membership when I signed onto their website. No luck. Tried to find a way to cancel on their website. No luck. I finally did a Google search and found a treasure trove of complaints about this company.

I was reviewing my credit report through Experian. Decided to go and do this whole protection and monitor thing they have on their website. It showed me a couple of address and names I'm not familiar with. I decided to call and speak to a representative which her name is Nancy. She couldn't help me at all. And on top of that I asked to speak to a supervisor or manager. She got nervous and quickly stated, "Why? You wanna speak to one of them. I think I'm doing a great job." I asked again if I could speak to someone else. She placed me on hold to explain to them what is going on. Nancy came back from having me on hold and said, "They are not available. Can I have your number so they can reach back out to you."

Like so many others who have written about Experian it is quite an experience to attempt to freeze your credit with this provider. I was on the phone over and over and got the biggest runaround...press one, press two, etc... I tried every phone number I could get on this company to try to speak to a live person to no avail. I signed up for an account online but did not fall for the trap of paying for the premium services thank god! The other two credit bureaus were much easier to deal with online and I was successfully able to freeze my credit and apply the fraud warning. After that I made one last attempt to call Experian to freeze my credit and that time for some reason the system actually let me finish the credit freeze. Terrible company! I would never pay for their services based on their deliberate misleading phone system.

Was in the process of purchasing a new home. To do so the mortgage company had to pull the 3 credit reports. They all revealed the score except Experian. When I called them about this issue they indicated because I am not in debt they cannot report as I owe for nothing. They suggested that I call back once I get the mortgage. Mind you, I need their report to get the mortgage. True I owe nothing as my cars are paid & we do not use credit cards. We surely should be a good risk. Because Experian repeatedly refused to release or generate any type of credit score to the mortgage company, we lost $1,000.00 that we deposited with the builder. These are the dumbest bunch of people I have ever dealt with. It is scary that idiots like Experian & their employees control your life. Real losers that probably have a score of 300 as their IQ score must be lower than 50.

No one is available to talk to. No matter how I tried, I have to mail in personal documents to remove the security freeze I set up even though I have the pin and everything I was told I would need. This is incredibly inconvenient and I cancelled my membership with the company. Equifax and TransUnion are superior in comparison for customer service and ease of use. Please do not waste your time or your money on Experian. People need to speak out against their poor support services. Until they change their ways..I say BOYCOTT!

I am a victim of credit fraud. It is impossible to talk to a person at Experian. When they control the credit and livelihood of millions of people they should have to provide representatives to talk to. You can mail them. That's it. Good luck if your creditor wants to pull a credit report from this company and there is an error.

I set up a membership with Experian and froze my credit. I have been trying to unfreeze it and it is impossible. The website does not work properly and it is impossible to get someone on the phone. I have called every number and tried every possible option. I have emailed and even sent snail mail with no response. I cannot make a purchase because of my credit being frozen. I had did this to protect my identity, but instead, I was forced to send so much information to verify it was me via regular mail, that whomever opens and does not properly destroy the documents can now easily steal my identity.

Quite possibly THE WORST customer service I have ever experienced. Didn't read the questions I asked them, then repeatedly sent back 'copy & paste' responses that had absolutely nothing to do with the issued I posed. Complete waste of space.

Once you give them your credit card information, you are locked in and there isn't a way for you to control your account such as delete your account. When you call, they want you to disclose your FULL social security number to an automated message and they don't have an email to contact them or open a ticket. DO NOT fall for this company. They are a scam!!!!

I saw where you may be able to BOOST your FICO score if you pay your utility bills on time. Since I do, I tried it. Experian wants your bank account number and password. A little strange but I fell for it. I pay each month my bills by a debit card. Once I gave Experian my information they stated they could not find where I pay my utility bills. When I call them they want my social security number to pull me up. THIS SHOULD NOT BE!! I finally was able to cancel my membership since they could not find proof where I pay my bills out of my checking/debit acct. RUN FROM THIS PROGRAM. IT IS A SCAM!

Like many of you, I had data breach with a well known credit card company and wanted to get my credit frozen. This company was the most difficult and most unhelpful of the three. I could not compete it the information online even though it was identical to what I entered in for the other two companies. Instead, because they could not verify my ID, I was was told to send in quite a bit of personal information to fix that via the automated system. I could never get a hold of a real person. Very unhelpful website and they kept wanting me to put in my credit card for extra services. Good luck on trying to freeze your credit with this company. They really need to have better customer service to address issues like this.

I was extremely angry, upset, and still pissed off when I noticed Experian charged my card $21.95 this morning for monthly membership fee. I asked them why would anyone pay Experian for absolutely nothing of value? The representative answered that "We provide credit monitoring and customer alerts when your score changes." To make matters worst, I couldn't even see my score after they took my money out of my account without authorization. This is stealing! The representative said the reason I cannot see my score is because there haven't been any reported activity for the past 6 months. So, I asked him what the **? (pardon my French, but I'm writing this angrily). If there haven't been any activity for the past 6 month, what in the devil's name are you monitoring? I hang up frustratingly since I could not receive a valid answer.

Experian continues to bill me for a membership that I never intended to pay for, and once I became aware of, I cancelled, Despite that, I continue to be billed monthly, including today. It is impossible to speak to a real person, and I believe that is intentional. This company is supposedly in business to help consumers, when in fact it commits criminal fraud. If others have the same problem, I think we could join forces and seek an attorney willing to file a class action lawsuit for intentional deception and fraud.

Because of all the breaches of financial institutions my credit is locked. I needed to purchase a car. The finance company uses Experian. I logged onto the site and requested a pin number for the finance company. When I received it I read it off my screen. A few hours later a credit specialist called and said the pin did not work. I reentered experian and clicked on the button that said email me. I did and logged off. The email did not arrive to I logged in again, went through the questions and surprise surprise was informed I was locked out for two many tries.

You may spend some time, thinking Experian will freeze your credit rating for free, but they will not do it. You will get the runaround from the automated systems, and it's doubtful you will ever get to speak to an actual person.

If you can actually get a live person they don't even speak English. I have had accounts deleted, my address deleted so that I had NO address on my report and then could not access it at all... Not ONE person speaks English as a first language yet they are responsible for your credit history? Who thought this would be a good idea? If you have someone's entire credit history at your fingertips, you need to have a VERY CLEAR understanding of the disputes, questions, etc. My entire car lease account was deleted. Saving a few bucks to outsource calls and ruin someone's credit history is the perfect picture of where corporations are at in America now. Pathetic.

Experian seems only interested in acquiring your email to spam you, sell your information, and basically fill your inbox. There are no unsubscribe links in the emails, which I thought was illegal, but speaks to the lack of integrity of this company. I wouldn't have signed up to see my score if I'd known how they were.

I was ready to sign up until they asked for my bank’s login information. I’m not giving any companies that! It seems to me that this is an invitation to steal my money. It may be that I am paranoid, but these days please be careful what info you are inputting.

They NO longer have live people you can talk with. They have 4 phone numbers and NOT ONE can you reach a live person. You have to do everything through mail. Please let me know if anyone has a good number to speak with a human.

I was looking for a service where I thought I could look up my credit report anytime. You know, to make sure there were no accounts opened in my name etc. Nooooo....You have one shot to see your credit report. No updates, no protection, no alerts. All you get for $21.99 a month is a credit score update once a month. I can get my credit score anytime when I sign on to my bank account for free. Plus, you can get a free credit report once a year from the "BIG THREE". What a rip. Then through my own laziness, I didn't look it up till today (5 months later) to find out I can't even see the report I paid for without paying $4.99. Double rip. To make a long story short (opps, too late) I paid over $100 bucks. My fault. Should have looked up reviews. Of course I cancelled with another lesson learned. Hope I can save someone else for my stupidity. PS. Wonder how long it will take to get them to stop taking out of my account before I have to call the bank. LOL.

They charge you a membership fee and provide you no answers whatsoever! I was just transferred 11 different times (over two hours of my time) and got zero answers. Even when they provide an answer it is incorrect! I CERTAINLY DO NOT recommend their service! They are incompetent and rude!!

My husband's credit has been compromised, so I went in to place Fraud alerts and freeze his credit on all three credit bureaus. The other two credit bureaus are amazing. It took me maybe 15 minutes to do both of them. Experian just keeps kicking me out, saying the information I give is incorrect or not complete. So instead, mail in all this information via snail mail and THEN they'll freeze your credit. OR it says, "Sorry, internal error, we're canceling everything." I THINK I got a fraud alert out there? Maybe it's good I can't seem to freeze his credit. Might take just as long to thaw it when we need it again.

I have been disputing a late charge that was due to paying a new credit card at Neiman Marcus vs. an old #. Of course, I have had this account through Bergdorf Goodman for more than 30 years. I pay the new number and all of a sudden my account is one month late. I have paid this account in full since faithfully. I do that with all my cards.

Today I requested a 3 credit score report from EXPERIAN's website. After they asked me personal information to verify my identity and credit scores they asked me to pay $1.08 to get the 3 reports. I provide my card info and the next window ask me to get a membership benefits for $24.99 a month that includes a 30 day trial free. Also it can be cancel any time. I click to that window to get the free trial then my report started loading. To my surprise EXPERIAN only provide me with 1 score from Transunion (they explain this missing credit scores as insufficient credit information) which I know is not true because I have my credit card linked to one of the 3 companies and they send my score. I just contact them to cancel the membership and a course I did ask for a refund $1.08 for the 3 reports that they supposed to provide me in the first place. I just hope that this review help other people in my situation.

Experian will not allow you to place a security freeze on your credit online as Equifax and TransUnion will. You have to send all your private info through the mail. I did this for myself and my wife. I sent all required information to Experian and "Clearly" asked them to place a Security Freeze on both our accounts. I even sent the information to an address starting with "Experian Security Freeze" in Allen Texas.

What a piece of crap tool. Outside of the clean looking site, the Boost tool just doesn't work. I am unable to authenticate into PNC (API issues at Experian) and nothing was found via my Huntington bank account, even though I pay all of my bills via electronic transfer. Their "boost" doesn't work at all and their customer support, whom barely speak English (sound like they just ran across the border and this was the first job they were able to find) have no clue on how the system works and are COMPLETELY non-technical. This includes the female supervisor that I spoke to... completely useless individual, I could barely understand her. I asked for this to be escalated via IT ticket and they gave me a case number (which they use for feedback) in which I am unable to follow-up. PATHETIC, do not use these ** clowns' software.

Experian increased my rate and up-sold me a more expensive membership without my permission. Ever since they did, I have not been able to access my account. I tried to call them to fix it or cancel, but cannot get through to a person. I sent them several emails without response. Their customer service is non-existent, and their product is a scam. Now I get unsolicited emails saying they have "matched" me to different credit cards and loans. BEWARE AND STAY AWAY!

Experian is tricking consumers into getting billed for a monthly subscription when their intention is simply to use the free credit reporting and freezing service advertised. Looking at other consumer reports I can see that this is a widespread practice of deceit, in which Experian is purposely not being clear that they are signing up consumers for a costly subscription. They do not send any receipts or notifications that you are going to be billed or that you have signed up for this paid service. They refuse to provide refunds and are clearly knowingly using this as a scam to steal money from vulnerable consumers simply looking to protect their data. I use the other credit reporting agencies and haven't been tricked into anything like this and I cannot argue strongly enough not to use this service.

I have a collection reporting on my credit that shouldn’t be there. I have sent to 609 letters and both times Experian says verified without showing me any proof to how they verified it. The laws are clear and they’re not following them. I have not received one letter from Experian, the collection agency or the original creditor with a contract with my name or signature on it. They refuse to help and instead say verified with no proof. All they do is send an updated credit report saying verified. They are constantly breaking the FCRA laws and are not being punished for it.

This company makes it incredibly hard to unfreeze access to your credit even when you have your social security number and all historical information. If you do not have the PIN that they sent you years back and cannot remember it, they won't unlock your credit report! Good luck buying a house or anything quickly because the only way to get the PIN from them is by mail! IT'S INSANE!!!! I won't be using the freeze feature any longer moving forward and would rather take the risk of it being stolen. Undoing that would be easier than having the freeze removed.

Experian lowered my score by 14 points. When I called them they could not give me a reason, I filed an official complaint with consumerfinance.gov. Here is number to Experian 714-830-7000, enter personal info, press 1 and hold for a minute you will get someone on the line. Also Experian has started the new boost program where you can add your utility bills. I strongly feel that this is a marketing tactic to get people to use this service, as there is a fee for this service. The more people complain the better chance we have at getting this company to do the right thing by US the consumer.

Their credit score is over 100 points less than the other two. The phone number they list puts you in a phone tree that ends with one option. You can't speak to a person and there is no extension for questions. They also say I have an alert and a drop of 26 points but I can't see why. I can't email or call to ask why. They are an autonomous, frigid, authority with control of your life but totally unresponsive to your needs. They use to be the best credit score company, now they are an abomination.

Impossible to cancel. Never get a person who can help. When you finally reach a human they transfer you somewhere else on "hold", and never come back to you. Now into my third hour trying to get someone...DON'T EVER SIGN UP WITH THEM. God only knows how many people they are still charging now for what we can all get free. Sham and shameful.

You CANNOT get a person, only a stupid prompt. I called 2 different numbers and still can't get a "warm body". What kind of company doesn't give you an option to talk to a customer service rep. I wish you had stars that go into the negative.

I had a membership a few years ago because Neiman Marcus once let go of my info. The username is now not working when I try to log in. When I use the "forgot pw" link to try to get it working again, the reply by Experian is that they sent the email to an AOL account that is NOT me. No one to contact. They simply point you to their site and hang up the recorded messages. We need government oversight.

I have been trying to get a loan to fix my car. Alas, it has ended in failure due to the fact out of the 3, Experian has royally ** me. My credit score with the other two are 730. I was rejected due to Experian being at 633. Why is it so low??? I tried calling their main number and all I get is an automated machine with very little choices and static. I FINALLY received someone by calling tel:+17148307000. (Yeah, they don’t put this one up). And the attitude I received from the customer service rep was bad. I was calm and collected and just wanted answers. He was short with me and had a sighing attitude.

Experian uses coercive practices when it comes to the security of their consumer accounts. I cancelled my paid membership that allowed me to lock or unlock my Experian credit information at will but I had added a credit report freeze long before I had a membership account with the option to lock or unlock my report. After I cancelled that account I found out the credit freeze I had placed on my account no longer existed, thereby leaving my credit account exposed to possible fraud on my account.

I tried to remove the credit freeze I had on my Experian credit information. The online form did not work for me, with no explanation. Then a web page appeared with instructions on how to request an "unfreeze" by mail. It stayed on for a few seconds, then closed automatically. I FOUND NO WAY TO GET THEIR MAILING ADDRESS ON THEIR WEBSITE! I had to go do a search on the web and a third party website gave me the mailing address!! This kind of hiding from the customer is inexcusable.

Well, Experian lied, there are live people, you just have wait on hold for 20 plus minutes to get a live person. When I did get help, I could not understand one thing she said. Terrible, I hope I never have to deal with Experian again. Why in the world does it take weeks to remove a fraud alert???

30 day free trial is a lie. They charged $27 before 2 weeks, and I tried to contact them to cancel. Cannot contact a person but the auto system charged another $6. I had to call the bank and cancel them. Do not trust Experian. They lie.

For the last month now I have not been able to monitor my credit score due to Experian update needed. And when I go to Google play store to update my Experian App, it tells me the update is not compatible with my phone. GREAT! Is anyone else having this problem?

For the same reasons stated by other regarding difficulties with unfreezing account. NO LIVE PERSON. NO WAY TO REACH ANYONE. Nothing but a huge inconvenience especially when you are in a bind. They ask you to send a request by mail to their PO BOX number in Texas. None of the other credit bureaus make it so awfully painful for the consumers.

I'm currently unfreezing my credit accounts with the 3 major credit agencies. Started with Equifax - wasn't sure where to begin, so I called their customer service number and was connected to an actual person within 2 minutes. Unfrozen without any problems. TransUnion - Hopped on their website, punched in my information, unfroze my account. Done.

I put a credit freeze on my account two years ago and carefully wrote down the PIN number. I needed to lift the freeze, however the PIN is eleven numbers long while the web form only allowed for ten. I had to call in and was then presented with randomized security questions about a credit card I never had and the location of a home of a deceased family member. Ultimately was successful, but was time consuming and frustrating.

Even though I never used this service or knowingly signed up for the service and further the service is not in my name, this shady company through some fine print billed me for 9 months on my credit card even though I have never used the serviced. Now I am being forced to pay 9 months because their "policy" is to only credit one month. How great for them, free money, I am sure many people are getting signed up unknowingly and then unable to get a refund. The government should look into this.

I used freeze protection with all my credit score companies - Experian, Equifax and TransUnion. However, when I needed to get a new credit card and install utilities at a new apartment, while the process of temporarily unfreezing for Equifax and TransUnion took no more than 15 minutes total, there were endless problems with Experian. First it took ages just to be able to get onto customer service because the bot does not give the option of discussing freeze options, then when I got onto customer service, the best they could do is tell me to mail in a host of evidence for verification. So basically no electricity for me or the much needed new card because of Experian for over a week. I give them 2 stars because they definitely blocked my people from accessing my credit. However, if you need to unfreeze your account in an emergency, this company is just NOT equipped to help you. Personally, I'll take my chances not using their service and I think I'll be better off for it.

I wish I could give them zero stars. This company is a complete sham. I don't understand how they can get away with doing such bad business. My credit score with them is 65 points lower than the other two companies. I initiated two disputes on my account on collections that are not mine, TransUnion and Equifax did due diligence and removed them, not Experian, oh no. They chose to validate these fraudulent accounts and drop my score even though I have a great mix of a mortgage, loan, and four credit cards. My oldest account is 14 years old. I paid off two cars and a $10,000 personal loan and I have NEVER missed or been late on a payment in 14 years on any of these accounts. 14 years...on my cc's. My utilization is under 10 percent and they drop my score because of these fraudulent accounts. Then I tried their boost sham and it lowered my score even more, even though I have never missed a payment on any of my utilities, either.

On May 9th 2019 my score was dropped 9 points and on May 10th 2019 my credit score drop 15 points. I contacted Experian who tried to make up excused why my scores were dropped both days with no new creditors and current paid creditors were up to date. They (Supervisor "Nicole") still could not give me a sufficient answer. I informed her that I have a BBB complaint in which they still refuse to reply and a CFPB against them. I've tried my hardest the past two years to build up my credit report as I knew my two kids will be graduating from high school and attending college and would need vehicles and college assistance. That is why I paid off all my creditors 2 years ago. I am a total and permanent disabled veteran on a fixed income and knew that this day would arrive. No thanks to Experian I am catching hell in my household as ALL new credit apps have been denied!

Experian Credit Reporting is taking money to add extra points to your credit score. Everyone who pays their utility bills on time should benefit from that payment history without paying Experian extra money. Why should a consumer be fleeced by Experian for extra points? This will also cause minimum scores for mortgages, car loans, etc., to increase. Why should a person be able to pay for a credit score that equals the credit score of someone who actually earned the score? How is this legal? Experian has a monopoly and it needs to be regulated heavily. There will be lawsuits.

I paid $1 for a "free credit report" and a week later, they charged me $21.95 for no reason. Tried to reach them via phone, but it puts me thru a loop. Tried reaching them via their chat on their website but it seems to always be "busy with other customers". There is no email and only a PO box for their address. I've finally put in a dispute with my back but I would love to know how to get a hold of someone there.

Experian is definitely the worst of the three credit tracking companies. I have disputed items on my report to TransUnion and Equifax and both were removed, Experian refuse to remove that same item because I couldn't prove that it wasn't mine. I'm sorry, but isn't the onus on the collection agency to prove that the debt is valid? Not for Experian! Because of that they have my score as being over 40 points lower than the other two agencies. And for some reason, Experian is the only agency that a lot of companies even look at.

This company is absolutely awful. They owe me money from 2015 and I'm still waiting to receive it. Got their services at first and was never sent my password, I tried countless times and they said they reposted it etc but again never ever received it despite having all the correct information. The guy on the phone told me they would refund all the money they owe me, which included £154 plus bank charges as they made me go overdrawn countless times even though I was told of a specific date it would come out. They took it whenever. Bank charges were in the 100’s. Now in 2019 still no refund. Oh but they did pay back one month of £14.99!! I spoke to them in length regarding this and requested they pay me my money they owe me and the bank charges. They said they would pay £134 and £25 compensation!! I think this is absolutely appalling considering the amount of time, money, emotional stress, Phone calls and overdrafts spent on this.

Updated on 06/04/2019: Experian customer service is an outrage. Yesterday I called and was put on hold for > 1 hour and then hanged up from a Leslie in Costa Rica. Today agan 17 mintutes Gina from Costa Rica hanged up. Even their supervisor PABLO did not know what he is talking about. My identity was stolen. A CC was opened in my name and payments were not made. Fingerhut immediately informed all 3 credit agencies that this was not my fault. My credit score is still at 670 and not where it was before-in the 800 range. Calling the company is annoying and people treat you like dirt. I wanted to refinance my mortgage, buy a new car. I got the worst rates only because lazy Experian is not doing their job. I will reserve the right to take legal steps. I have already consulted with the Attorney General of my state. The sec is my next step. Experian lost millions of consumer info a while ago and on top they treat people lousy and disrespectful.

I put a freeze on all my credit bureaus and am trying to unlock the freeze but have been unsuccessful to do so with Experian. I have called 4 different numbers and each time it is a recording that eventually hangs up on me! I've tried online and on the app but to no avail, still can't accomplish what should be an easy click of a button. This company obviously doesn't care about customer service or care about speaking to their customers. They are TERRIBLE!!! Avoid Experian at all cost! For two hours I have been trying to get this resolved and not once have been able to speak to a person or find a way to do this online. Complete and utterly frustrating!!!

At first Experian Boost acknowledged my bank and text a number to verify. They commenced scanning for paid bills but were unable to find any, I copied the details from my statement and pasted as requested but their Boost programme appeared to have frozen. I telephoned to find out what was happening and was informed that my bank was not yet included in their system and I should wait until it was... I do not understand why my bank was initially accepted.

I put a credit freeze on my account three years ago. I wanted to unfreeze my account so I could buy a car. It is not possible to talk to a real person, I was in hell trying to unfreeze this. When I finally thought it was done out of nowhere A recording came on with an 8 to 10 digit cancellation confirmation number and then hung up. There was no way to repeat and there was no warning that the number was about to be delivered. I tried to get hold of a real live human being for three hours and it was not possible. This is the worst website I have ever used. It is designed to get in the way of what you are trying to do. Sucks! The worst possible!

This is the worst credit report company you have to deal with. TransUnion and Equifax do not charge for security on your credit report, this company is charging 9.99 a mo or 24.99 for Gold version. Rip off! Now we have no option but to pay to protect our credit. There is NO Live Customer Support and you just get sent to the same voice mail queue for any phone number you call if you need help. They should be closed down. There is no need for 3 credit reporting companies. There's only more access to everyone's identity.

I put a freeze on my credit file when I thought my social security number had been stolen. I work for the state and in order to do my job I have to have access and clearance to particular websites to grant government benefits. I was locked out of the system because of the credit freeze. I thought no big deal. I'll just go online and unfreeze it. Nope! Experian made me mail a copy of my license and social security number and a utility bill, how is that safe?? They compromised my job which in turn was a domino effect for people that I could help. Experian has prevented me from doing my job. I am so mad right now. I just mailed what they needed. They better lift it ASAP so I can do my job. I can't even get anyone on the phone.

Of the three credit bureaus, Experian has acted to make the free credit freeze process painfully horrible. They are doing a disservice to consumers and irreparable brand damage. Online initiation does not work, they then direct you to send your most personal information and accounts to them by postal mail and wait months before and if you followed the maze correctly. There is no human contact available.

Used Experian to pull a credit report for an apartment I was applying to. Paid the $1.00 fee to obtain report. I haven't used the Experian website before, and found it a bit confusing. A week or so later I see a $21 charge to my credit card. Apparently I was signed up for the credit report membership that was not free. I had not a clue, I called asking for a refund explaining I intended to use the free one and had not realized I was put on the membership you had to pay for. The gentlemen said refunds were not allowed, even though the membership had just started TODAY. I cancelled my membership on the spot, I find this ridiculous especially for a first time user. Sneaky sneaky sneaky! I asked why I did have an email being sent to me about these charges, and he said it was in the terms and conditions. Experian promotes FREE REPORTS, but are sneaky little devils!

Total Visa was the #1 recommended credit card on my Experian credit report. I filled out the application with Total Visa and was approved. They require an $89 upfront fee. I have not paid the upfront fee yet. They send several emails each day threatening to cancel my approval if I do not activate the card. After several relentless emails, I searched online reviews and found an astonishing amount of BAD reviews for Total Visa ranging from fraudulent charges, incorrect balance reporting to credit companies to terrible customer service.

Help! Applying for a home loan, trying to sign up for Experian boost but my FDIC financial institution isn't listed on their website and my other one isn't currently supported. Contacted my bank. They say it's a problem on Experian's end. Emailed Experian but no response. Thanks.

I used a spare standby credit card to pay a $8 carwash. Through some confusing email from the underwriting bank I assumed this balance would be paid by ACH transfer from my checking account with them. That did not happen and the bank proceeded to report a series of delinquent reports to Experian which Experian used to reduced my credit report 100 points !! All for a mere $8 delinquency caused by a misunderstanding of an email sent me by my bank. My Bank was sympathetic and reversed all late charges and processed a transfer from my checking to clear up the $8 overdraft to zero the account.

I tried to reach someone to ask how I should proceed, as someone fraudulently applied for a credit card with my info. I called every number listed on their website, to no avail. The worst one is the number given for Fraud. It gives you 2 choices and then hangs up on you. I don't think I have ever had a worse experience with an organization than this one. I have spent almost a half hour trying to reach a live person. I have no faith that they will protect my credit. HORRIBLE!

Absolutely horrible company. For a business in this day and age that has no email contact or support, options should be a big RED FLAG! Subscribed to boost, credit went down 40 points, no late payments, no explanation just did. WTH?

The Boost feature supposedly lets you add utilities bills to your membership to improve your score. I added my cable, gas and electric. They have never been late; however, within 3 days after adding the accounts a message in Experian said negative factors added three accounts. Why would you offer this feature if your site actually lowers your score for adding them? Plain stupid!

I am not, in any way associated with Experian Credit Monitoring, and do not want to be... That having been said, I am getting Emails from them about my Credit/FICO scores relentlessly, with no understanding of why. I was a member of a service called Credit Karma, which is I believe where they got ahold of me at, but I know I did not sign up for anything from these people, Trial or otherwise. So, where do they get off just stealing money from my bank account?? Last night a Pending Transaction was added to my Checking account, in the amount of -$24.99, which I did not recognize at all, with Experian Credit CA listed.

First let me just say, we put our elected officials in office to serve us so why all the negative reviews about this company (that has all our important information) is falling on deaf ears is beyond comprehension. I was first tempted when I saw the commercial for the "Boost" but upon visiting experian.com/boost and saw that I had to give them access to my bank account, I decided against it. I did create an account so I could get the supposedly "free" credit report but I rejected the $1 7-day trial membership upgrade and selected "No, Keep My Current Membership". It then went to "Retrieving your Experian Credit Report." After about 17 minutes of so call "retrieving" it finally said "You have successfully signed out" then showed me 66 Partner offers of credit cards.

I have a 757 credit score but for diversity of credit use decided to add Experian Boost. I have been at the same residence for 10 years with the same utilities and NEVER a late payment. The Boost actually dropped my credit score by 8 points and Experian can't tell me why. This is such a joke, thank you very much for all of my perfect utility payments. I have lost all faith in Experian.

I was locked out of my account and given a number to call. Of course, there is no one there but some automated gibberish. I was calling because my Experian status was in dispute (a lender had charged me a fee they shouldn't have and it was recorded as a defaulted payment). Now... me ducks, how in the heck am I supposed to find out what my status is when you've locked me out without recourse?

I created an account last month and everything seemed fine. A few weeks ago I get an alert in my email informing me there has been updated to my credit report. I try to log in and am not able to. I got through all the prompts providing the necessary info to retrieve my username and passwords etc... until I get to the screen that informs me I will be getting an email to regain access and to give it at least 15 minutes and to also check my spam folder. I have done this whole process nearly 20 times in the last few weeks.

I used to use Experian for my credit score checking, but now with the new "Boost" in existence, although I haven't used Boost, Experian lowered my score by 15 points. Not cool at all. I have unsubscribed from their emails and I sure hope the other credit reporting agencies don't start with the Boost nonsense.

I tried to sign up online to get my info since the IRS only uses their service to sign up online with their website. It did not work so I called and got an agent. He told me I was asked my security questions already so he could not validate me. I told him I did not do any security questions. It said, "Oops sorry," and to contact them. I just hung up because this is bullcrap and I don't even know why the IRS uses them.

I'm applying for a mortgage and my lender couldn't access my Experian report, so he advised me to give them a call. After 8 minutes of listening to the phone tree and pushing buttons, I was finally given to a woman across the ocean who spoke terrible English and snapped at me when I asked her (very politely) to repeat herself. She asked me several questions to verify my account, but since her English was so awful I couldn't understand what she was asking me so I failed the security questions. I know she was as annoyed as I was, and this is her job so she probably deals with this all the time, but in truth, I don't blame her so much as I blame the company who hired her.

I downgraded our Experian account to free and was charged the $21.95 anyway. Went through chat to get a refund so I had written proof. They granted my refund request for 3-5 business days and I never received it. Just tried chatting with them again and the customer service rep closed the chat on me. It may not seem like a lot to them but I no longer need the service. Will keep an eye on my account to see if I am billed again. Credit report from them is not worth this hassle.

4/20/19: After MANY attempts to talk to a live person at Experian (their 800 number does NOT give an option to talk to a human) I finally get Ana in the "Titans" group who takes my credit card number and promises to send me an expedited PIN number that will ship out on Monday, April 22 to arrive Tuesday, April 23, 2019. It is now April 23, 2019 at 4:39pm and nothing has arrived, and nothing will. I checked my credit card and nothing was charged on 4/22-there should have been a $20 charge for the expedited PIN shipment.

I'm not happy. My score with them is 60 points less than the other two credit agencies and this is bringing my average way down. I tried their Boost program in the hopes of raising my score with them but it can't link up to my bank. It's not right to force someone to use something they offer just to try for a higher score.

This is one of the worst customer support experiences I have had. They offer a chat with customer service, which never seems to work. When I call their customer service number, it says there are too many callers and that I need to call back later. There is no apparent way to contact them via email, I did find an email address on their website but no one has responded to me. I paid for a month of this service and many features they claim to be a benefit are either false or just flat out do not work.

I called Experian to dispute an erroneous collection claim. The bill had been paid online months earlier and I had the documentation to prove it. I spoke with a customer service rep who guided me to the upload site for Experian so that I could submit my documentation. It did not work. I got a series of error messages saying everything from the file being too large to my upload timing out, and each new error message was invalid. I called Experian back and the new rep told me to try a different browser, which I did, but the results were still the same. They told me to fill out their submission form and mail in my documentation which in and of itself wouldn't be a problem. But they also required that I include a copy of my social security card, drivers license and several other revealing items of proof. Talk about a security risk! Why would I send all that personal information via snail mail?

It sounds like a pretty good offer when it’s 1st delivered to you. However, When you cancel your subscription online and assume you're NOT going to be charged the monthly fee of $21.95 you will later discover that Experian will start billing you anyway. How they do it is, they have your "authority" to be billed $1 to access your credit report and informing you that if you fail to cancel the subscription within 7 days, you authorize Experian to bill you monthly at a rate of $21.95. Sounds legit except unless you take a screenshot of the cancellation statement you have no proof that you requested a cancellation within the agreed upon time frame (7 days) you will miraculously start getting charged.

How is it possible to run an agency that controls your future mortgage yet I cannot get in touch with anyone at the company? I've been trying over a week to get my user name to log into my account, says it will email me. It hasn't. I've tried contacting support to no avail. Absolutely ridiculous credit reporting agency. The other two are much more user friendly and reputable.

I frequently check all 3 of my credit scores, Experian, TransUnion, and Equifax. I've continued throughout this journey of credit monitoring to have constant errors on Experian. I was dropped 60 points for paying off a car loan. And raised 2 points for opening a new line of credit. I've called to disagree with my score from Experian because my scores with TransUnion and Equifax are almost 100 points difference. Recently I spoke with an Experian rep who told me to open another car loan. I laughed. I've paid off 2 auto loans and you dropped me 60 points for each why wouldn't do that again?

I’ve tried contacting them several times by phone from different numbers I found on the internet. All were active number BUT all were automated machines giving you limited options to select from. No way to get a to live person. It took me 5 days to recover my password with them. Now for the 2nd part I tried getting with them on chat which is like winning a lottery because the chat feature gets activated and deactivated while you waiting to chat with someone. Even when the link was already active letting me know that there someone to chat with. I had a simple question and the guy on the other side took abt 2 minutes to answer every response. At the end he decided to let me hang and didn’t respond at all for over 20 minutes. Sucks is a compliment.

Experian is not an option for Americans. The company you use for dealing with credit look to this insanely badly ran company for credit verification. I put on a credit freeze because I had someone trying to pull off ID theft. I did all the forms and followed the process, which took a long while to figure out because you are completely unable to speak with a HUMAN. Now I need to get a new credit card. I'm changing companies. I can't talk to a person to take off my credit freeze which was supposed to be temporary. THIS COMPANY has the worlds' worst management.

Grab your coffee! My Experian account was broken into. I changed my password and updated my account in February. I chose to FREEZE my account. Now it is April. I am needing to get pre-approved for a mortgage. OH, by the way, Experian didn't really care or know what to do about someone FRAUDULENTLY entering into my account and changing passwords, e-mail addresses, and phone numbers. They just could not give a **. NO one on the other end of the phone cared!!

Experian first gets you with their "microprint" on the "free" credit report membership. Then you call to cancel, they are very careful to say (automated only, no live person), "You want to cancel your FREE" membership?" Of course, you say "yes" not immediately noticing they said the "free" membership, you have no choice to select any other membership, paid for example, or option to talk to a live person.

Once you lock your credit report with these crooks it is impossible to unfreeze it. Keep this in mind if you ever decide to buy a new car or a new home. I had an opportunity to buy a new car at a great price but my Experian credit report was frozen. I tried to unlock on their website but forgot my pin. I had to send them via snail mail my name, address, SS number, and a copy of a recent utility bill and verification of my address for the last two years. They are supposed to respond to me within three days - did not happen. So I called and paid $20 to have my pin mailed to me. Once I got that they still refused to release the information to my credit union and now I have to send them all of that information PLUS the pin that I paid $20 for. Absolutely HORRIBLE! I will now refuse to do business with companies that rely on Experian for my credit report. This is such a racket.

Experian refuses to lock credit reports for free. Ever tried to freeze your credit with Experian? Well Good Luck, first they try to charge you $9.99 month. After you find their Free Credit Freeze website they require you mail them all your info, including SSN and a copy of the criminal complaint against you, even if you've never even had so much as a parking ticket.

Should have been simple to unfreeze credit. It was easy with TransUnion and Equifax. When I got locked out after too many guesses at the password it should have been simple to do a reset. Instead I get questions about license plates and a few other items only I would know. One of the plate numbers was on one of our three vehicles in the past but that was not the question. So I assume Experian would not ask a question that they did not have an up-to-date answer on. Wrong! Now I'm locked out of any any online reset option. Should be simple enough to get a live human on the line to fix this.

My family was victimized by the Experian hack. Credit card information was stolen and used by hackers and identity thieves, now Experian is reporting subjective data to FICO lowing scores with no objective data. After the hacking of Experian and before this event was made public, I was paying for identity theft protection from Experian. They did not notify me about this breach even though they knew about it and I was paying $20 per month for over a year for the service that promised to protect me in the event a problem occurred. Not only did they fail to protect me but they did nothing at all.

I was unknowingly entered into a membership, so okay, I should have found the tiny print somewhere. My fault. However, not being able to cancel the membership because of dead-end leads and no access is not my fault. Is this legalized theft or fraud? Someone besides the Experian group needs to monitor this business for consumer fraud. After my experience in trying to get out of an unwanted membership I can offer the advice to avoid their credit services at all costs.

Forgot password but when tried to get a new one online, kept getting the message, "Sorry, we cannot fulfill your request". Finally they froze the account and gave me a message to call to unfreeze. When called, the automated system does not provide an option to unfreeze log in or allow you to talk to a person. So, I'm locked out and there is no way to access my account or talk to a human being to get the access. Absolutely horrendous company with no consideration for customers whatsoever. DO NOT sign up.

We froze our credit on all three credit reporting companies due to people trying to open accounts under our names. During the process I must have inadvertently signed up for something under Experian. I have tried repeatedly to cancel this charge and membership to no avail. I finally had to register a dispute through my credit card company. This is terrible service for a credit reporting company!!!

I signed up for the free trial last year and was satisfied with the service so I kept it for a little while and didn't mind paying the $19.99 monthly fee. But then l decided a few months later it wasn't worth keeping, so I cancelled. Later, when I decided to "refresh" my report, instead of charging my card $19.99 for 30 days, Experian signed me up for ANOTHER 7 day free trial, and at the end of that, charged my card $24.95 so I called to find out what was going on. I told them I did not sign up for the $24.95 tier, just the $19.99 one. The CSR couldn't speak English clearly and tried telling me they don't have a $19.99 tier. BS. They do! And not only did I not get the situation resolved, but they charged my card $24.95 TWICE!!! I'm so done with Experian. Never again.

Sell data with a guarantee policy that is ultimately worthless as they don't pay out on it. Take months to process any data guarantee claim and fail to advise correctly from the offset. Basically they want to sell the data but not guarantee it. Been a 10 year business customer of theirs but the value of their data is nothing if it isn't accurate and guaranteed. HPI a far better provider, why use both if only one is actually prepared to guarantee?! Have hencewith closed account with Experian with immediate effect.

Congress requires the credit reporting bureaus to give everyone a free annual credit report through the site "annualcreditreport.com" (abbreviated ACR). The problem is that when you access your Experian report through ACR and click on the "dispute" link, you get 301 redirected to one of their stupid promotional pages. 301 redirects are permanent, so I can't just hit the back button and get back to the ACR report. My free report for 2019 is now gone for good, thanks to them.

I tried to temporarily lift my credit freeze online. The system doesn't recognize PIN. Sent me to security questions. Answered all with ease. Could not verify my identity! Ordered me to mail in a lift, which will take several days, delaying my plans for needed credit. Phone system also failed to provide service, despite my inputting all info correctly. Was ordered to mail in request... with NO explanation or reason. Cannot contact humans. Awful bureau. Avoid if possible!!!

I had been using Experian for years through my mobile device. In late 2018, they migrated me to a new platform and ever since I have not been able to access my account. I have been on the phone with technical support numerous times with no resolution saying they would "elevate the issue and someone would be in touch with me". That has never happened. When I asked for a refund as this issue has been going for months, they told me "NO" and explained I should have canceled my membership when the issue first started happening. The supervisor in Costa Rica was THE RUDEST CUSTOMER SERVICE PERSON I HAVE EVER INTERACTED WITH!!! I have now canceled this service after paying for 3 months with no access to their website. THE WORST!!!

Having changed address and email account, I found it nigh on impossible to cancel my account as I noticed there was a sudden jump in the fees I was paying; nearly three times as much! Eventually had to google complaints about the company to get a telephone number which, when dialled, doesn't make a sound for nearly 15 seconds before an automated voice comes on. It was only because I was distracted did I let it go on that long. As a company that is supposed to help people I find this tragically abhorrent. NEVER AGAIN.

Do not ever get this service which claims to protect your livelihood/credit. I was getting alerts for weeks about my credit report, then I attempted to log in to check the alerts to find that I could not log in. When I called, they were not able to help me. They have some call center in Costa Rica. Asked to speak with the manager who said that it was not a simple request to resolve a customer's log in issue. She also said she would pay for a service even if the company could not resolve a simple issue such as mine which was to log in. To say the least, thank God no one stole my identity. They never resolved me logging into my account and also said I would not get a refund. I had to dispute with my credit card company.

I went on to buy ONE report for myself and my husband. I was in medical treatment, and when I got back to try to sort our bills, I found that they were charging me TWO MEMBERSHIPS MONTHLY and I did not use, did not want membership, etc. Tried to correct, but got completely stone-walled. When I spoke with someone, she said she could not address my problem and that there was NO ONE who could, no phone number, no one to talk to. I have never in my life heard of such horrendous customer service or stonewalling by a corporation.

Of the three main credit bureaus, Experian is by FAR the worst to deal with. Their website is terrible. If you want to place or remove a freeze they make it so hard compared to the other big two. Everything is aimed towards pushing you into their $20.00 per month membership. That membership, by the way is not even worth $20.00 per year. When I recently had to lift credit freezes to buy a house, I told the loan agency that I would lift the freeze at Equifax and at Trans Union, but not at Experian because I did not trust Experian to make it easy to do or to even do it when asked. The Loan officer laughed and told me that was fine because they never worry about Experian anyway. So I left the Experian freeze in place and the loan process sailed right through without a hitch.

If you decide to use the free trial Experian offers to receive your credit report, be sure to use a credit card to do so - you will likely have to dispute unauthorized charges later on. I enrolled in a free trial in April of 2018, cancelled it in May of 2018, and again in June of 2018, and again in February of 2019. I've tried by online tools, email and phone. They even picked back up with a monthly charge to my credit card. Once caught, they have been VERY quick to refund unauthorized charges and it's obvious that they just want me to go away quietly. Their business practices are primed for a class action lawsuit. I can only imagine how many people have had the same experience and how much money they have made this way. I guess they are trying to recoup the costs of their existing data breach settlement. If you do need assistance fully cancelling your account there are online resources from other users that are a google search away.

This is what happens when three companies monopolize the credit industry, all with government backing. The phone system is designed to ensure you can never get a hold of anyone, and after you spend a half hour figuring out the number game to ring an actual person, you might as be talking to a DMV reject that doesn't care about helping you. Even worse, they refuse to provide any information as to their names or IDs so you cannot file a complaint or reference anyone you speak with.

As many others have already mentioned, it's impossible to get someone on the phone to unfreeze credit. Requiring someone to mail something in is 100%** unacceptable. How a company like this is allowed to operate in this country is beyond ridiculous.

They have 7 numbers you can call but you won't talk to anyone live. Closest you'll get is someone who tells you which links to click that aren't even present on the website. The only number you can even HOPE to get a live person is (714) 830-7000. However, you'll just get as canned of a response as the pre-recorded crap that the answering service gives you.

After being a member through Experiandirect.com for a number of years, I have recently found I am unable to access my account. I am a US citizen living abroad at this time and due to "recent security upgrades" access from "my country" is now blocked. Through Facebook messenger I have managed to get in contact with someone who has escalated my issue to their complaint department, but I have been told that basically, so sorry, you're out of luck. This is unacceptable for a company who is in business to "Help individuals take financial control and access financial services and prevent identity fraud and crime." An estimated 9 million US citizens live outside of the USA and our credit lives aren't important to Experian?

We applied for a pre-approval home loan application through our bank and were told that my credit had been frozen. I needed to lift the freeze with all three credit reporting agencies. I was able to lift my credit freeze online with 2 of the 3 credit agencies without issue. However, not so with Experian. This proved to be a horrific experience. I tried several times entering my Social Security number, birthdate, full name and address, and other personal information to no avail. The online message I received stated my transaction couldn’t be completed with the (correct) information I provided.

Signed up for monthly monitoring a few years ago; pay $24.99 month. Receive periodic text messages about my credit with a link to a website. Last Oct I clicked on link to try to log on; my ID or Password was not recognized. Tried multiple times to reset password; but it never worked. Sent an email explains my difficulty at logging in; no response. Yesterday I tried again. Still no luck; tried resetting password - no link ever sent to me. Tried calling a number of their phone numbers; impossible to get a live person no matter what option you try.

I used a 1.00 trial subscription - canceled it right after using it once within 7 days. They acknowledge I canceled then I get charged on my Visa the 29.95 twice for the membership. I call and get someone in Costa Rica and they have all of my info in another country!!! They verified it was canceled but said I opened it back up a month later! No way!!!! I read this everywhere. They do it all the time. And to make our SS and full info available to other countries! They are a fraudulent company!

I signed up for a membership on Experian for a trial membership of $1.99 for what I thought was a month but turned out to be only 7 days. If I had realized the trial was only for 7 days I would not have signed up - my gut instinct that credit report companies can't be trust has been confirmed. Buyer beware!

I got one report in March 2018 for which I paid $1, and then have been charged $27.08 every month. I have tried several times to cancel online but cannot because I have no written nor digital confirmation of any account number. When I call I cannot reach a living person and am asked about 5 questions confirming my identity and then when I choose the option to cancel my account, the automated voice told me I cannot because I do not have an account! Yet money is being deducted every month from my checking account! THIS IS FRAUD!!! My only option is to call my bank and stop payment on Experian.

I purchased a $1 credit report and then Experian charged my credit card for almost two years before I noticed and they feel good about hiding some small print that cost me 351.20. This type of business scam should be illegal. Warning Experian are crooks.

Experian charges me $24.99 for their credit monitoring service. Twice they have charged my account and absolutely refused to give me access to my account. Whenever I log in to my account, there is a message that states "Your card could not be billed". Because of this message, I am unable to navigate any further, thus restricting my access to my account. I have verified with my bank that my card was indeed charged in the amount of $24.99. I even verified with Experian that my card was successfully charged. However, for the 2nd time in 2 months, I am restricted from my account.

Same as others. Came for my free credit report, which cost $1, and ended up as a monthly $21.95 charge. Canceled as soon as I noticed. No refund. For a company that purports to be pro consumer protection, their business model is predicated on a lack of consumer awareness. Shameful.

Trying to get a hold of an actual person is near impossible. I was unable to figure out the magic combination, and based off other reviews, it doesn't help much when you finally do talk to someone. It seems their website and answering service is designed to avoid having their CUSTOMERS ever talk to the company. If you want to take a protective freeze off your account, GOOD LUCK! And good luck getting a loan even again while the freeze is on there. Hopefully canceling my membership works! Guessing it will not.

I called Experian to do a credit freeze. It's completely impossible to do so by phone or online. It's imperative that I get this credit freeze. You can not reach a person by calling. They expect you to mail in a ton of documents to even get a credit freeze. I'm completely disgusted with them. TransUnion is very easy and Equifax. What a pain...

I am working with the 3 major credit reporting agencies through a couple of disputes. Experian has completed 2 separate disputes faster than both other agencies have completed one. I am assuming the outcome will not always be what you want but the fact that they have completed my disputes way faster than what was expected (within a couple of days) makes me extremely happy. Hopefully the other reporting agencies will take note.

I signed up yesterday and all of a sudden I get over 10 spam emails a day to my inbox. I wish I would've never signed up. I haven't even applied yet. Now I have to deal with all these offers in my inbox or delete my account.

I have signed up for Experian ID protection for a number of years. They messaged me last year 2018 to inform me the price was going up for 2019. I canceled my auto renewal and said I would decide when it was nearer to the renewal time. I have paid my membership till April this year. They sent me a statement early January that changes had been made to my credit.

Experian is a disreputable company that should be put out of business. They practice fraud and deceit in their business marketing and behaviors. Since they are one of only three credit reporting agencies that financial institutions depend on to access a person's creditworthiness, you would think Experian would hold themselves to high ethical protocols and be responsive to the people they gather information on.

I called in for a refund for a monthly charge in December 2018. When I was first charged, I wasn't aware that I was being charged. I called today January 24, 2019 again and the representative refunded the most current month but his supervisor refused to provide me with the initial charge. The day I saw that I was charged I called Experian several times and made several login attempts to no avail.

I have been charged two times (21.95) for membership services I did not authorize or accept. I signed up for a review of my credit to have something removed that should not have been on my credit report. I was charged 1$ for that. In doing so, they have been debiting my account 21.95 for the past two months. I just spoke with billing and they will not refund my account. I am very upset over this! It was not clear that I was being signed up for full membership... Just a one time deal for 1$. This is clearly fraud and miscommunication on their part!

I was charged $19.95 twice for a free credit report. I did not authorize the charge. That was fraud. The credit card company reversed the charges. Experian rated me 90 days late for not paying charges I never made. That was fraud. This is a criminal organization. Do not give them any info or anything they offer on a free basis. It's not free.

After years a member with Experiandirect.com, I suddenly cannot log into my account. The email didn’t come with payment confirmation this month (Jan 19) and I knew something was wrong. I went to log in to my acct. and found I couldn’t. The Log-Ins were right but my security questions, PIN, and email were not. After hours of calling I finally found a way to connect with a live person. They were rude but I was insistent. They change my ID and promised to email my password which never came in 10 minutes as promised, twice even, until a third representative finally gave me all the changed security questions and PIN number to use “forgot password” online.

I have just taken over finances for my aging parent (93) and thought I was pulling her one-time free credit report to gain understanding of her credit obligations. I put in a debit card number as required to see the report not realizing it was a monthly membership. This is BS. Pay attention to what you approve.

It is bad enough that hackers stole out personal information, Experian Customer service is even worse: When I want to unfreeze my credit report temporarily, I do everything right but get an error message asking me to call an 888 number. When I do so, I find the worst automated service in the world with no option to talk to human operator or to resolve my issue. I wonder what kind of guy is running this company, without even bothering to read and fix customer grievances.

I am a 63 yo male and all in all my credit experience Experian has always been the worst for reporting information. It is unfortunate that large companies like AMEX even uses Experian. The Experian Credit report is the most unorganized and hardest to read. Experian reports erroneous consumer information and when you try to correct the information, it takes forever. The upload website at ** times out before you can finish writing and when I uploaded a 1.48 mb PDF it gave me an error saying it was limited to 5 mb. I did this 4 times and gave up. I call their phone and the automated prompt only allows for two selections and you really have to work at searching for a phone number to speak to a live person. When I finally call the number at 7:10 am CT. a recording says call back during business hours, but doesn't give you the business hours.

This company has became a fraud!!! Seriously they have been charging my account $24.90 forever! I cannot log in into my account, cannot change password, no one answers to emails sent. Cannot close my account!!! Seriously, this company has to be handled on a Federal level. It is a fraud and this company is responsible to keep our financial score! Please help! I do not know how to get rid of this company and close my account. Horrible!

Your company stinks. My credit rating was dropped from nearly 790 to 770 over the last 5 days and: I have charged nothing, have made no purchases, have no card balances, have had zero changes. So I call to find out why because there is ZERO information on the site other than what was expected, i.e. no change in my profile. I will not verbalize or key in my SSN to a computer, you cannot get past it and the bleeping thing says goodbye and hangs up on you. I am reviewing your competitors since you obviously care nothing about long term customers. Good riddance.

Member for years. Not able to access account for 8 days. No answer at several numbers listed for customer support. Placed on hold three times for over 30 minutes each time. Techs could not solve sign in lock-out. Still no call back from Experian for 5 days.

I got my free credit report from Experian yesterday. I wanted the FICO credit scores included, so I paid $1 for the Experian CreditWorks Premium, which I supposedly could cancel EASILY within 7 days. I was please with the detail of the report, but cancelling CreditWorks Premium has taken over 2 1/2 hours. I had to go to WikiHow to find a phone number to cancel. The nice young lady told me it was cancelled and that I'd receive and email confirmation within 10 minutes. Two hours later no confirmation.

After paying and paying for months for the product I had an issue. While speaking to a top supervisor in Experian she clearly admitted that this product is totally not accurate and you can't rely on it. But they still refused to refund the membership. When I told them this is unacceptable, they simply disconnected the phone and actually blocked me from calling in again. WE NEED TO START A CLASS ACTION LAWSUIT!

Received an email. There will be a 1000% increase in membership fee (from $11 to $120) and I will have to call to cancel or my credit card will automatically be charged. I called the number I was given in the email to cancel and was on hold for 57 minutes before someone answered to tell me their department didn't handle that and they transferred the call in which I was on hold for one hour. Once connected it only took 5 minutes to complete the call. Almost 2 hours to complete a 5 minute task is unacceptable. Cancellation like enrolment should be available online.

I recently started receiving emails from this Experian company & wondered if my ProtectMyID plan currently have changed their name or something but I checked the member ID on Experian & was different from my ID on ProtectMyID plan I have had several yrs so I figured if the member # was fake then it was a scam. Then I was reading recent email from them before calling ProtectMyID to ask questions & noticed they said they sent 37 alerts to me in past month but I have not received any alerts actually so I figured it was a scam but will log on & call ProtectMyID after NY Day when they are open for current info/alerts on my plan & looked up last email from them & it was Dec 1 this year & nothing since.

Hi, I signed up for my wife account to check her credit score and I paid only $1.00 for FICO score and didn't sign up and remember signing up for any monthly paid service but this company charged me $21.95. My wife is new to credit and why would I run her monthly credit score. So, basically once you create a login and avail the $1.00 service by giving your credit card number which they say it free and then you will see monthly charges on your bank account until you cancel. A fraud company. Stay away please.

After going through a tedious 20-minute phone Q&A I hear a recorded message saying, "Unable to process your request, please call back and try again." It seems to me a deliberate action to discourage people from filing their opt out.