Experian Reviews

Terrible customer service and cannot reach a live person. I had a dispute issue resulting in a 35 point drop in my credit...which is a huge problem that I wanted taken care of as soon as possible. I was unable to reach a live representative on the phone and their calling service leaves much to be desired, disconnecting me when I was asking for a representative. While I realize how companies attempt to force you online at all costs, much to the dismay of the general public, at least if you try long enough you can reach a live representative by saying "operator" or Representative. Experian's system just hangs up on you.

I’ve been receiving emails from Experian ever since I signed up for the class action claim for having our personal information stolen online. I didn’t receive any compensation. I noticed that their emails do not have a link to unsubscribe. I called their number, and the very first thing the automated system asked was my SOCIAL SECURITY NUMBER!!! Really??? Who does that? I hanged up immediately, and just archived the email as junk. WATCH OUT!!! You don’t need Experian services. They seem to be scammers. You can get credit report services through your bank, Credit Karma, Credit Sesame, and other reliable free companies.

Experian charges for services that it does not render; they screw around with your Credit Scores; and do nothing in the way of updating your credit information; UNLESS, you take the time to file a Dispute; after you file a Dispute, it take 4 to 6 weeks before the Experian updates it records. IF YOU NEED an updated Credit Report (all 3 Reporting Bureaus); these Experian charges a fee for producing Credit Reports that have not been updated! In addition, closes out its FICO Reports 2 weeks earlier than Equifax and Transunion; hence, forcing individuals needing an updated Credit Report (Experian, Equifax and Transunion) to pay an addition Fee; smooth move on the part of Experian; another one of its Rip-Off Schemes.

Someone should investigate the algorithms that are used by Experian. I have what is known as a "thin" credit file since I am fortunate not to have any debts (mortgage, auto, etc.). I pay off all my credit card outstandings, sometimes just before the closing date for billing. Recently, my credit score dropped by 25 points, from one month to the next (812 to 787) because I paid down a $68 charge on my credit card - reducing my outstanding to $0.00. Because I had no outstandings, Experian said I was not exercising good credit management. That is ridiculous! I have a mediocre credit score because I do not have any debt and own my house without a mortgage. That is crazy!!! The credit agencies should be investigated.

I received a notice of a credit score change. I attempted to sign in, numerous times. I went through a username verification, and requested a password change. After numerous tries, I was locked out. I've wasted a lot of time trying to use my "FREE" service. I have NEVER been able to use it. In addition, this outfit has got my personal information. I hope I am not a "fishing" victim.

This is one of the worse services I have ever tried to use. Period. Terrible. The online enrolment did not work. So I waited online for over 1 hour to then speak to a person who didn't know what she was doing. She also could not get the account to activate. Her solution? Call back and try again tomorrow! In other words, call back and waste another hour of your time tomorrow and try with another agent. What a waste of time and energy. I guess if they cannot figure out how to activate my account there would be little hope of them ever being able to save my identity.

While registering after answering about 30 questions it said I could not be verified and that I must call a phone number. I called the number given and then was left on hold for over 20 minutes without being given a callback option.

I always pay off my credit card balances each month. Experian claims if you stay below 30% credit utilization that it won't hurt your credit score. I tested that, and allowed my accounts to show balances this past month but stayed at 28% and my score dropped 10 points. Wtf.

Updated on 7/21/2020: This further review of Experian accompanies my earlier rating. After posting my review yesterday, despite repeated attempts to contact them, I contacted my bank manager for my SunTrust Bank, an Experian affiliate, and the sponsor of the credit card Experian has fraudulently charged. The bank manager was able to contact Experian after several tries, And verified that I was NOT a member of Experian. A fraud investigation was therefore opened with SunTrust Bank. After getting off the lengthy phone calls, I decided to check my Credit card statements. Well, it seems Experian has been billing my credit card for months, Sometimes three times a month for the same amount, $21.95. So, Watch your credit card statements, and be prepared for long telephone times to deal with this scam.

Experian is not an accredited company and it shows in how they handle business. In their history I have a blocked account, then they have no one with my birthdate or social security number. You cannot have it both ways. Either I do not exist or I cannot be blocked. No one will answer the several phone numbers they have listed so you cannot communicate with them without writing a letter, adding all your private information, then hoping the mail service will deliver before next month. Very exasperating and not good for your blood pressure.

They don't speak English so they don't know what they're doing but there's no use in trying to correct it. Show your pertinent documents to the people you're trying to obtain credit from. I recorded conversations and ask for contact email of someone, a supervisor, so I could email the recorded conversation and they could hear how this woman, calls herself Jane, treated me. Don't count on the consumer protection agency helping you. They're at the golf course with Trump. I'm an INFIDEL and proud of it!!!!

I was using Experian Boost app and was showing a score of 642. Was paying off Debt and working hard to boost my score. Went to apply for a rental that was using Experian and got the shock of my life and then the landlord said I had a 582 credit score. How could Experian boost show one thing and Experian show another? Long story short I did not get the home. Very frustrating.

1) Wasn't able to freeze out accounts online. I was instructed to send in a huge packet of personal information which seems to me to be more vulnerable to theft and fraud. 2) Everything on the home page seems to be a sales promotion to get you to buy in to something. 3) Experian gives you no basic protection UNLESS you buy up. The protection for my personal information is being held hostage. 4) Constant barrage of emails, from Experian, to get more credit. Everyday a new email and nowhere is a link to unsubscribe.

Credit report rises and drops 20 points every month when no changes take place. 0 balance on all credit cards and all purchases paid in full every month on time. Auto loans on auto pay and never late. Why the 20 point drop? No new credit? Call and they hang up on first call then get someone else and they tell me they use an "algorithm". I told her it's obviously broken. This place is a sham and is just trying to peddle their "boost" program to unsuspecting buyers looking to improve their credit after the "algorithm" Tanks their credit score for no reason. The service rep could not give me any answer why my score dropped 20 points and I went through each excuse with her in painful detail. FBI should shut this place down.

Experian is the slowest of the 3 credit reporting agency. I currently have a dispute in, I submitted it on June 20th and they say it won't be ready until July 19th. TransUnion reviewed and deleted my dispute in less than 72 hours. Plus can you really trust a company that allows you to pay them and they will up your score????

Let me be clear about this so there is no confusion to anyone reading it: Don’t sign up for a free account. Experian just ILLEGALLY charged me WITHOUT my authorization. I did not change my plan from the free plan to a paid plan, yet that’s what I was just charged for. There was no indication that they would be upgrading me without my permission. I was not, and still not, receiving any product or service to allow a charge of $24.99. They just upgraded me on their own with no notice. Even though they are always VERY VERY shady about trying to make me click an upgrade button, I NEVER fall for it.

I sold my house and a vehicle and they still show on my credit report. I disputed them both and Experian would not correct it on my report. I tried to send in another dispute and they told me that they do not have to look into a second dispute. Very poor customer service!! They are not set up to help those that pay for their service. They only protect the Billionaire owned companies!!

I signed up for the services to access a tri merge of my credit reports. It was a 24.99 a month service. I was able to utilize the service for 2 weeks before they begin to charge my card again for another month. I decided to cancel the services, I tried countlessly of the course of 2 weeks to reach to customer services by phone and through the web. I could not cancel through the phone. The automated services asks you to identify yourself by in entering in your SSN, zip code, and numerical # of home address. The automation then prompts you to enter 1 for membership and billing. Once you press 1 the automation asks you if you would like to cancel or have a billing issue, once you hit cancel the automation tells you that they could not find your account and prompts you to re enter your SSN, zip code, and numerical # of home address.

They promote the app and website with a promise of checking all three reports for free. Then prompt you to upgrade for a fee as soon as you log in. After refusing to upgrade, I found that the info on their page doesn't match what the other agencies have. Said boost would up my credit score and it did nothing. Actually says I don't have a credit score from any of the reporting agencies. The other reporting agencies say otherwise. Upgrade, Upgrade, Upgrade! Won't let my put my actual address, but lists me as living somewhere I've never lived. Contacted support and nothing. Experian is more of a scam than a credit reporting agency. Waste of space in my phone too. Deleted!

Experian Boost is a FRAUD. On Monday my FICO score was 782. On Tuesday, at the ceaseless prompting of their email bots I tried the so-called 'boost'. Their clumsy and anemic algorithm literally LOWERED my score 15pts to 762. Lowered it! Their boost was entirely DETRIMENTAL which their verbiage clearly claims it would NOT be. I am trying to buy a house and their 'boost' is scuttling my efforts with bait-and-switch advertising, false promises and worst of all a laughably executed, broken and invasive BS algorithm. I've emailed them half a dozen times but I am sure email goes to a bot and won't be actually addressed. So, thanks for nothing Experian - you tone-deaf exploitative capitalist suppositories.

My husband and I had a bit of misfortune in 2012 due to a business venture which got coupled with our personal credit. We had to, unfortunately file for bankruptcy. We were told that it would fall off our history in 7 - 10 years. Since it has been 8 years, I decided to reach out to the 3 reporting agencies to request it to be removed. Transunion immediately took action and removed the mark. Experian was not so helpful and in fact, stated that they would not remove until the full 10 years. While I mostly go by Sonia **, my legal name is Sonia **. Wondering if there is any bias here or are they just truly the worst company????

I have a Total and permanent disability (TPD) discharge for my student loans since 6/18. Never due, never late, never made any payments. Experian has all of these accounts right now as OPEN. I have 2 lines of credit, their records show I have 27! They are not allowed to list Total and permanent disability (TPD) discharges on credit reports. Sure enough, has not been verified since 2018! Not on my other 2 credit reports. Scores there average 735. At Experian it's 650!!! Says I have too many lines of credit open. Says I have too many late accounts! I haven't had ANY late accounts anywhere since way before my bankruptcy in 2011! And that's being listed as open and active too!

I took their advice and my score DECREASED 10 points. When I called to complain the woman would not listen to what I was saying and I finally just asked to file a complaint. After arguing with me about it she put me on hold forever. Then she begrudgingly took the complaint. I was contacted today by a bank and told my score decreased 63 points overnight! I called multiple times to ask why during the business hours Experian Boost states in all their advertisements and emails and they won’t take calls on weekends - although they say they do. I emailed MULTIPLE TIMES, no response. I think these people should be investigated. Further, what they told me they could do by accessing my checking account is not true. I canceled my “trial”.

It's amazing how fraudulent Experian is. They hold the power to people's creditworthiness and they themselves are fraudulent! I had one of their free accounts and out of the blue they started charging me $24.99 per month. Attempted to call them directly are thwarted by their phone system. I have not been able to contact them directly. I declined the charges directly with my credit card company. This has happened 3 times now! One charge in April then 2 in June. I have never signed up for their services. I feel this company should be investigated.

Experian used to be a good resource ten years ago. Now I cannot even log into my account. Tried everything their menu said to do- Nothing works! Contacted tech support by email. Nothing they said works! My unemployment benefits say they have to verify my identity thru Experian- good luck with that! I can’t even do that! They hijack all your Most personal info and don’t even let you contact them? NO ONE LIVE reachable by phone or email! What??? This is a terrible company and should be shut down ASAP! They care NOTHING for the consumer! But they can throw costly ads around on TV like everything!? Creeps! Shut them down ASAP!

Due to identity theft, I attempted to freeze my credit report. Equifax & Transunion were both free and quick. However Experian rigged their website to funnel you into an upgrade to their premium plan which charges a premium. I Googled credit freeze for Experian. Found the free link (required by law) but the website was buggy and locked up. Experian now requires me to snail mail my private information including ss# and copy of driver's license to their office in Texas. Is that a secure way to protect your private information? This company is a venal joke.

The worst credit app ever. You can not use the link provided in the emails they send because each time you will have to reset your password. Even if you have the right security question answers you will be locked out of your account. What purpose is an app if you can't also view it in an online platform too. The only good thing is I tried the free membership before deciding if paying for it. Not worth even the free membership. Too much of a headache.

My wife sent letters dated 5/23/2019 and 6/12/2019 asking Experian, "Please cancel my membership." Experian did not cancel the membership, then charged my wife for another year of credit monitoring in 03/2020. On 5/14/2020, at 479-343-6237, the telephone agent at Experian said at 6:50 PM PST that my wife would receive an email confirming the cancellation of credit monitoring "within five or ten minutes." It is now 7:50 PM PST, and she has received no email after a full hour of waiting. Every time my wife and I apply for credit for a large purchase, the other credit agencies, such as Equifax, always cooperate in providing our credit ratings to the seller of the large-ticket product. Experian never does.

Wish you could leave zero stars since they have zero customer service. There is NO WAY to speak to a human!! I want to remove the credit freeze I put on and cannot and there is no way to speak to human. They are requesting I mail a letter, that helps not all when you want something that's on sale for 24 hours. I am unable to buy what I wanted and it's because of Experian! I am livid.

I am not sure what the problem is, but how are consumers suppose to put in a dispute online if it is always having technical difficulties. They need to resolve it. "We're experiencing technical difficulties and cannot access your report at this time. Please try again later." Very frustrating.

Totally useless! I pay $25 a month and have done for 3 years. I have one account that they can apparently see the information like credit limit. They did something wiped out three years of history and it shows nothing for a balance or credit limit. Spent 7 hours with every department blaming the other. Although they see it I received a paper report which still shows what I see. Cancelled my subscription. I am tired of speaking to India and wherever else you go when calling and repeating my information five times each call. Stay away and use another company. I have reported them at this point. How are you supposed to use the tools given when they can’t get the information correct.

I receive monthly updates on my credit and I receive alerts on my credit/debit cards for uncommon activities. I am very happy with the continued monitoring of my accounts as well as the assurance of protection against fraudulent charges.

Experian is the worst credit bureau. Their customer service specialist are by far the most unprofessional and rude agents ever. This is particularly disappointing because their wait times are very long so to be met with an unsympathetic agent is even more frustrating. I called to have them correct an error on my credit report and notified the agent that they may need to take my phone number down in case they need to call me back, because the previous agent had poor reception making it very hard for me to hear her. After having to call three times and waiting over 1.5 hours to speak with an agent, the agent proceeded to remind me we were in the middle of a pandemic (as if I did not know) and then hung up. I would never recommend Experian to anyone.

Through, student loans, private loans, car loan, credit cards, and now a mortgage, never has Experian been accurate nor up to date any of time I have run my report. At one point my name change was over 6 months old and they denied me assistance because THEY were outdated and it raised a security flag. AGAIN, an address that was 7 years old was still on file and they denied me assistance or report because they were outdated. They are slow to remove credit runs, slow to update payoffs and always 70-100 points lower than both of the other agencies.

They found me all over the dark web. Offered NO advice. I know your name, address, phone number and email is more than any good hacker needs to steal who you are yet I paid for protection and they are supposed to handle it. They don't and charge 29.99 a month.

Put a credit freeze on my report several years ago. Wanted to temporarily remove the freeze but have been unable to do so. Experian DEMANDS that I send a copy of my driver's license or other government issued ID plus a copy of my social security card and a copy of a utility bill in my name!!!

They keep sending notifications that I need to connect my bank, but then they give errors messages, and it doesn't work. For at least a month. Then there is no way to contact them, no email and their phone number would not let me speak to a person and hung up on me three times. So I have no way to address this and it could affect my credit. ABSOLUTELY TERRIBLE CUSTOMER SERVICE AND CUSTOMER RESPECT!

I started using this service July 2019 as I began receiving emails from Experian that my personal information had been compromised via the dark web. Their website appeared (as it does today) to offer a plethora of not only services included in membership but the ease of setting up a "protection cloud" over my entire identity.

04/17/2020 I purchased the 24.99 full monthly Experian membership as suggested to find a way to increase my score. The credit increase simulator tool suggested that I pay down my credit card utilization and I would get an increase of 66 points by doing so. I paid down that utilization to 0 dollars (1700.00) in total as instructed through the membership and instead it dropped my score 5 points. When I called on 04/18/2020 I spoke with representative Trisha. Who could not explain why my score would have dropped and only understood my issue and concern. When I asked her who could explain it to me from Experian she suggested I hire a financial advisor as no one in the office is trained to know the answer to my question. When I asked her next what her ID number was in order to contact escalations and inform them of her lack of knowledge she did the “I’m sorry your phone is breaking up. I can not hear you“ line and disconnected my call.

My credit score everywhere else is 812. Experian has me at 693?? And it DECREASED by 12 points this week when it has been going UP everywhere else for months? What a racket! They use fear to try and compel people to buy their stupid memberships to help credit! I hope companies that check your credit do NOT use Experian...it's a scam. Not a legit credit reporting agency. Shame on them.

As a user researcher for a very large software development company, I actually try and empathize, give the benefit of the doubt, to websites and customer service. I was trying to combine my Experian account with my husband's account. OMG. What a cluster. Not a single person (there were 5) talked to knew how to combine the accounts successfully, let alone help us understand what the different levels of service and options were. I accidentally switched from a family plan to a different individual plan without realizing it. I also wanted to understand what were my best options for creating accounts for my 2 sons who are disabled, who I am legal guardian for.

Took forever to get to a human because the options via computer did not match my needs. Once I did I was on a very long hold. Once someone answered I was told someone else needed to help. When I was transferred they cut me off. Been trying to resolve an issue for a couple of hours. Just awful customer service. BTW I'm 62 and this is the first time I've given any company a bad review. Congratulations Experian.

The actual credit monitoring is fine. They will NOT allow you to cancel. There is no option given on the website and the phone will put you on a recursive loop. You will need to mail a letter to cancel the membership. It's really uncool.

Just like everyone else on this site. Requested a Free report, never got a cancel your membership or you will be charged email, looked at my credit card statement recently and realized I have been being charged 21.95 a month for 8 months. I can't get anyone on the phone, I can't cancel online, they (Experian) are purposely creating obsticles to cancel their little scam. I'm trying to cancel my credit card numbers so that they have to call me to get it restarted. DO NOT SIGN UP FOR ANYTHING WITH EXPERIAN!!! ZERO CUSTOMER SERVICE, THEY WILL STEAL $$ FROM YOU (this is somehow legal extortion).

I have a negligence suit pending. I disputed all that I knew are related with Experian. They didn’t take my word for it but instead said the reporting collections company information was verified as correct. The collections agency was notified by my attorney. They are not helping my credit score.

This is a credit bureau and should not require a paid membership to speak with them. I have requested their fix their mistakes and they haven't. My Experian score is 100 points+ below TransUnion and Equifax because they say I have high credit utilization when I have zero balances. Experian is a racket not a credit reporting agency.

There appears to be no live support for issues outside of password resets. Such as, when logging-in for the "free services" and finding yourself trapped on an ad page wanting your credit card information for additional paid services. It seems like this was done intentionally to capture more paid service memberships. Very shady business practice for someone handling my credit information, if that is the case. Extremely frustrating to say the least.

My scores with Equifax and Transunion are 800; my Experian Score has been 762 for as long as I can remember. It never changes, even though they contact me regularly to tell me that my score has been updated. They are trying to sell updated services for a fee and I suspect that if I were foolish enough take this option, my score would miraculously shoot up. The right scores appear to be on Credit Karma and Credit Sesame, so I would suggest that Experian be boycotted in favor of the other two alternatives.

On Dec 21 2019 I paid $1 to purchase my credit report. Since then I was charge $ 21.95 each month. I never sign up any contract paper or never receive the receipt of the charge from them, Until I checked my credit card statement to find out. I called today. Was told one week after you purchased your initial report if you don't call and cancel it then you will be charged $ 21.95 automatically monthly.

I had free credits report for several years ago but somehow they start charing me $21.95 since January 2020.. I never signed up Plus subscription. I checked my email but I don't see any confirmation email for subscription. This is scam company.

I was signed up for a subscription. I definitely didn't begin any sort of membership and hadn't even visited the website today. I cancelled my membership and called to ask for a refund. I was very polite and patient on the phone. The customer service agent told me that "memberships are non-refundable." I stated that I hadn't signed up for a membership and would really appreciate a refund. She told me to "hang on while I check this on my end, okay?" I said okay... She hung up on me.

After being placed on hold for 20 minutes, I decided to just hang up. Grab a snickers bar if you need to get in touch with them, it’s going to be a while. If deciding on which company to choose, customer support should be a factor.

Experian dropped my credit score (for the second time) because my credit card was stolen. The first time experian dropped my credit score because in December 2 insurances and Xmas were charged on my credit card. Makes no difference that I pay all my bills on my credit card and pay all my monthly expenses on my credit card and then pay the card off every month. However the last straw is when experian dropped my score because because my card number was stolen.

This review is intended as a notice to consumers that your financial/credit history may be at risk due to improper actions on the part of Experian and other credit bureaus. In a nutshell, Experian is violating the Fair Credit Reporting Act, Experian is promoting identity theft, and in my case, Experian is jeopardizing a senior citizen's financial well-being. It is highly likely Experian is playing loosely with your credit file as well.

I recently decided to place a freeze on my credit with the three top reporting agencies: Equifax, TransUnion, and Experian. Equifax and TransUnion were very easy processes and I could perform online within minutes. Experian has a form and after having filled it out properly with all the same information entered for the other reporting agencies, I was denied a freeze on my credit and instructed to send the request in writing with several items of proof.

I hadn't finished signing up for the boost feature when I looked at my bank statement and saw Experian charged me $24.95! For what? Why has Experian charged me $24.95? I hope they contact me from here, because I called that customer service number and can't get thru to an actual person to find out why they charged me.

On Saturday, February 1, 2020 I received an email from Experian "informing" me that my FICO credit score had suddenly gone down by 25 points - from 844 to 819. I looked at every indicator on their website and there was no explanation for the decrease. In fact, every indicator listed there: my credit card, auto loan, mortgage and delinquency histories all showed as "Exceptional". When I tried the "Contact Us" numbers shown on the Experian website, every one of them took me to an automated response unit - I was unable to get to a human being via the Experian website.

I don't know how or when or why but Experian started billing me and my husband $19.99 a month. I called to cancel. A slow talking sales woman had have a discussion as to why I wanted to cancel and then had to read to me about all the products Experian would now give me for free. This was a 20 minute process. Ridiculous!

What is up with the fluctuation of the FICO score almost daily when there has been NO activity? This is really annoying and very disheartening when you are attempting repair. Customer service is of no use as their standard reply has been "things change". WTH??? Not on my end... no new inquiries, no new purchases; in fact payments made both balance and percent of credit usage lower as did my FICO score!!!!

Someone tried to open a credit card accounts using my social security # in March 2018 and October 2018 with Chase Bank. I didn’t find out about both attempts until getting a credit alert in Oct. 2018 after signings up summer 2018. Upon contacting Chase, they agreed these were fraudulent attempts as the individual was not able to pass the credit identity verification questionnaire to move forward with the credit application. Chase requested that the inquires be masked from my credit report by Experian but when I check in late Nov 2019, the inquires were still there. I contacted Chase again.

I am not a consumer that would automatically file a complaint or write a bad review unless I have really experienced a difficult time. I would like to recommend that Experian should modify or revise their automated phone prompts. I was simply making an attempt to inquire why a freeze was on my account. After going back and forth because to be sure I did not hit the wrong # for what I was inquiring about, I was only given 2 options. #1. If you have a security or fraudulent question press #1, Press #2 if you have a question about a freeze on your account. I hit #2 and what happened, the system automatically froze my account, it didn't give me any options to ask if I had a freeze, if I wanted to unfreeze my account or if there was a freeze, it automatically froze my account.

At a point in time I was at my low moment. I had a really low score and I could not get a loan to support my falling business. I was able to remove my inquiries as I got help. You can also boost your score. I reached Darkcracker at protonmail, dude is good.

I am not understanding how I can apply for credit at at a credit union in the act of talking to the credit union Rep/still on the phone, I'm looking at my credit score on Experian app which was higher than the credit scored the credit union was seeing which naturally allowed my interest rate on a loan to go up. The credit union told me they get different credit scores from Experian than I get as a consumer.

I have cancelled my credit report watch with this company last January in 2019. I called in and was told I need to log in to cancel I replied I did not even remember my log in and wanted to cancel. I was promised they would starting the next month since Jan was paid already. Now my accountant tells me they have been charging my credit card regularly although my credit card expiration date changed and all other companies need to call me for the new expiration date. They don't even know my new email address.

Experian's customer service is horrible. I tried calling many times, over and over again for a period of three weeks, the number they give for disputes to no avail. The call would just cut off. I would not recommend any of their services to anyone.

In and around Oct 2017 a scare had clouded the credit skies. The big three Experian, Equifax and TransUnion had volunteered a free or a one-time low-cost fee to permanently freeze your credit report issued by them. The only fees mentioned in my correspondence from Experian were to temporarily or permanently REMOVE the freeze. Never requested either and I felt the freeze was still in place. THEN in Dec 2019 a charge for $24.99 hit my credit card for "CREDIT REPO". I instantly went to Experian to question the charge but ran into a brick wall of "Chat Room Busy", "Oh no. Busy", and an address to write them [oh sure?!!]. I then contacted my credit card company by e/m and got an instant refund of the $24.99. To me this barely makes it under the Radar as a scam. I hope, I'm wrong and this was nothing more than a misunderstanding.

Post Christmas I tried to sort out my finances so I was informed by Experian that I had four eligible offers available to me based upon my credit report. However the company in question turned me down as I supposedly had a poor credit rating and should revert back to Experian. Contacted Experian who provided me with the same useless text that the company provided me with which gave me no constructive information that I can work from. So now I am concerned about my credit rating and Experian are refusing to help me in any way. Then to add insult to injury they sent me a personalised email with the same offers which I had just been refused. So after checking on Trustpilot I am not the only person that this happened to so my advice is be very careful if you dealing with Experian, they don't care about whose lives they are refusing and refuse to back up their claims with actual evidence.

Dropped my credit 60 points lower than Equifax and Transunion, no explanation! They want us to join their $29.00 club or watch out! I am taking them to court and they always lose! The amount of filed complaints is over one million. How are they still in business?!

I was using Experian for credit monitoring (monthly paid subscription) and until I had an issue with wrong info on the website the service was ok --but then I had to speak to membership about a problem with my account online, I probably made 40 to 50 calls and that is NO exaggeration. I kept being transferred around primarily because the reps did not understand my problem and when I got someone who did they could not help since they are not in membership and the membership department only has oversees call centers..It has been extremely frustrating to HAVE to talk to someone who didn't understand me since there are no us reps in membership. I had to go as far as filing a complaint with the CFPB which they still have not responded to.

As soon as I log onto the site, I am bombarded with a landmine of offers that have little nothing to my purpose for visiting the site - which is to check and monitor my credit score - especially so when I have received an unsolicited email warning me of some dooming alert. When I log on to the website to check, there is no sign of the impending doom but instead I am constantly being tricked into signing up for this or that. The very first page that comes up has a button to start "free" trial for Identity Theft Protection that is really $19.99 month. What is worse than this page coming up first is that it seems easy to accidentally click "start free trial" because it looks like just another page you have to go through just to check your "alert" and scores.

I have been doing business with this brand for at least eight (8) years. I am completely satisfied and feel they are a trustworthy company. They offer all items that I require and they are much better priced than most others. I will continue doing business with them as long as they maintain their integrity and great pricing.

I am signed up with experian.com, to get alerts about, my credit, and get Email notifications of changes.... Unfortunately, despite the fact that most of the time it is an increase/ good thing, sometimes it says my score decreased, as today, and so I go to the site, login, and check to see what happened, but almost NO INFORMATION is provided there as to what cause the decrease. So, I tried to call them, and ask, which by the way is like pulling teeth to get any answer that is not a prerecorded robot, but after FINALLY getting a human being, she was unable to provide me any help at all, and suggested I go out and hire a professional to work with me on my credit issues. This is unacceptable, as it was them that informed me of the change, but they do not even have any clue why there was a change at all.

This is the worst credit score company. It is a fraud company. Be aware. Do not sign up for it. I was first told to sign up for free and you can cancel anytime I used it for a day. After that I called them to cancel it. Next thing you know I have been charged £14.99. This is exactly how this scam company earns money. Lying to customers. ** bastards.

After months of using the Experian Boost program, in early August the Boost program stopped monitoring the four accounts that had been helping to increase my credit score (ie: My cell phone, electric bill, cable and internet). When I noticed the Boost program wasn't working as it had been before August, I called Experian on November 1st. The woman told me I could remove the four accounts and reinstall them. When I did, my credit score dropped by 36 points! Not only that, but there still has been no positive activity - in other words, since early August, Experian hasn't reported that I've paid those accounts on time. If Experian had, my credit score would have shown at least a small increase by now, however, MY SCORE IS STILL MINUS 36 POINTS! Oh, and good luck trying to actually speak to a live person about their Boost program! It took me over an hour and in the end the woman I did finally speak with couldn't help me!

Experian IdentityWorks offers you with a wide variety of features when it comes to identity theft protection. They offers you with credit monitoring, Dark Web Surveillance, identity theft surveillance and alerts, social security number monitoring, the 3 bureaus monitoring, changes of address, FICO scores, even with the sex offender registry, lots of benefits other companies doesn’t have. They brings you information from the 3 bureau’s plus unique benefits like the ability to lock and unlock your Experian credit file with their Experian CreditLock feature and information about your FICO Score, two very important things that the competition doesn’t offer, reason I’m their customer.

Temporarily and successfully removed credit freeze from Trans Union and Equifax for a short set amount of time. Tried to do the same with Experian and was unable to do this online and automated phone gave runaround. Tried again online and now they want me to mail 3 pieces of ID to them in Texas. Terrible service. This report from Robert of Staten Island, NY is exactly the same experience that I had. Dr. Stephen from Indianapolis

I use the Experian app on my phone to keep track of my score, and changes. In two weeks time I saw a 32 point drop. When I called the only customer service number that I could find that reached a live person, I was told repeatedly that they could not explain what would cause the drop. Experian uses data to create our credit scores based on their own algorithms... How are they unable to explain that kind of drop? Other apps and websites (ie, Credit Karma) gives you a list weekly showing you what factors caused any score change. The fact that they cannot or will not explain this kind of change is beyond the pale. This three digit number holds incredible power over the consumer. With no major changes in my personal credit profile, there is no reason for this, and no reason for their inability to tell me why...

Like so many others, I paid 1 buck to get a credit report and magically, I was signed up for their membership of 20 something a month. I had the money refunded as soon as I saw this and am currently on hold to speak to their supervisor about these sorts of scammy business practices. They should be ashamed of themselves. This will only destroy their business even if they make an extra few million here or there.

A complete waste of time and effort. They are connected to very few banks and credit card companies. If it sounds too good to be true it probably is. In this case this is the truth. And if you cannot use their "service" they still have all your personal information that you had to input before being declined. I'm sure a few people got boosts but only very few.

Had a sign in problem. No one answers the phone. Wait times are one hour or more. Totally disgusted. Still on hold. Have been trying for two days to contact them. I tried every number listed for Experian and it's the same message with same hold times. There is no email address listed to contact them. I just keep going in circles.

American Express incorrectly reported my account as closed, thus negatively affecting my debt ratio in turn decreasing my score. American Express attempted to correct the issue and they, a highly reputable company, received the run around from all of the Experian representatives. Amex sent emails and updates to correct the issue and no one from Experian had any sense of urgency or any brains to refer us to the right person to get it fixed. It’s mind blowing that Experian has such low standards for customer service. Kept on hold for 20-30 minutes each time I was transfer to a rep refused to assist in this dispute.

Charging my friend $19.99 every month for fraud dispute. Want to call experience to cancel the dispute but can't reach anyone. Pressed 2 for alert and finally somebody picked up. The guy pretended he can't hear me and after sometime hanged up. Can't believe the customer service that they provide!

I got credit freezes because of the Equifax security breach. Now, I need a temporary unfreeze. I got them from Equifax and Transunion. Trying to deal with Experian is crazy. I am on hold for 1 hour, 52 minutes. All I get is annoying messages. "Your call is very important to us." what a crock. "...utilize our Website..." because we won't talk to you. "If you would like to receive a callback, press 1 now, you will not lose your place online." Sure, you've been a confidence builder for almost two hours, so I'm a true believer. It is almost two hours. I am giving up. What a crappy company. Customer Service? They ignore the customers and provide no service.

The other two credit bureaus have my scores in the high 700's. Experian has my score in the mid 600's ("Fair"). When I check their "reasons" for that score, they have everything marked as "Good" and "Excellent". So why is my total score "Fair"? They push me to pay for their products offering credit boosts, locking my report, credit simulation, etc. to "help" me raise my score. This should be illegal. They should not be able to ruin people's credit with low scores that are not backed by factual information, then try to strong-arm us into buying products from them to raise that score.

This experience is the worst. Don't put a lock on your credit. You have to go through China, Africa. I could have built two houses myself for the time I spent on the phone and email. It's not worth the time. How can one person have a freeze, lock and consumer all alert on a file and never get it unlocked.

Experian presents silly roadblocks that make it nearly impossible to unfreeze your account online. 1. It asks for address in a format that is not disclosed. By googling, I saw that the apartment number must be 100 Main ST Apt # 123 with no period and no comma after street. 2. They ask silly questions to verify, eg "when was your last residence built?" Current residence or one prior? And how am I supposed to guess when the building was erected? 3. No matter what you get a response that says "we cannot honor your request" but you can mail us a whole bunch of stuff to unfreeze it.. Which boneheads coded this?

Temporarily and successfully removed credit freeze from Trans Union and Equifax for a short set amount of time. Tried to do the same with Experian and was unable to do this online and automated phone gave runaround. Tried again online and now they want me to mail 3 pieces of ID to them in Texas. Terrible service.

Filed dispute three times to get incorrect information removed from my credit report. Most recent results show that nothing has been modified. I don't know if their staff in the dispute department is incapable of resolving the issues, or they're just lazy. I guess I need to get an attorney. This is just horrible!

Synchrony Bank entered a delinquent account in the amount of $35. The $35. actually were a credit after the Care Credit card was paid off. Synchrony corrected the mistake and informed Experian. Experian ignored that fact and decreased my score by 30 points. I wrote two certified letter and made one phone call with no success to get my 30 points back. Since at this point I started to remodel my home, naturally my credit balances were higher than usual and with the 30 points missing my refi cost was higher than it should have been.

Experian credit report was great and not the issue. The issue is they have bad business practices. The rhetoric on their site would have you believe you pay once for the credit report and then it is done. They kept my card info and charged me $16 a month without notifying me. I'm not the only one who thought it was a one time payment. One of the top reasons for canceling provided by the website says "Cancel because you thought it was a one time payment". I called to rectify the mistake and get a refund. They transferred me around to 4 different people and had me wait for over 30 minutes. Did not get a refund and am not using this company again.

My 3 credit report scores have been typically in the 810-830 range for years with occasional dips when having made a large credit card purchase or taken out a personal loan. Since Experian started the Boost product, my Experian credit score is consistently 30 - 40 points lower. Today 11/24 my scores are 773 Experian, 817 Transunion, and 817 Equifax. I would bet if I signed up for Boost, my Experian score would magically be very close to my other scores. A sad commentary on a company that had one of the largest data breach and then acts like they are helping you.

I needed to talk to Experian about a sign-in problem. Their customer service line is worthless ~ I was cut off six times after going round and round in circles each time. Then they sent me a password reset link automatically ~ which itself did not work. I see other customers complaining about the same problems. How are we supposed to trust this company with our most important personal information when they can’t even handle customer service correctly? I would not use them if I had a choice, but in today’s climate, you have no choice but to deal with the Big Three credit reporting agencies.

If I could give zero stars, I would! I am trying to access my account so I can freeze my credit because my wallet was stolen, along with my ID. I had to reset my password, but after I clicked on the link and hit Submit, nothing happened. But the insulting part is trying to talk to someone! I tried contacting the toll free number, I got the runaround by an automated system. No option to talk to anyone. I tried contacting corporate HQ, and finally got a hold of someone. A woman by the name of Stephanie sent me a linkup reset my password, but I was again having the same problem.

This is truly ridiculous! You can’t talk to a human. The prompts take you in circles over and over. The prompts never ask do you want to talk to a human. I got an alert from MYIDCARE showing there was an address used for me. That I have no idea where this address is. They added it as my new address. HOW? Who gives you the right to change my address? These companies control our credit. Don’t verify any information. Add accounts that you have no knowledge of and then don’t have a legit number to call and talk to a human to address it. Something needs to change and I’m writing Congress on this issues. This isn’t right and it shouldn’t be allowed for a company that we look to, to give our credit history out.

Little to no customer service. Extremely irritating try to reach a live agent. What could been a quick cancellation turned into an hour of calling and trying to get through the prompt. I was charged a membership fee which I didn’t authorize and wanted a refund. First agent told me refunds are against policy. After reading through the policy that was lie. Next agent tried to tell me the same thing but quickly shut her down. She then proceeded to give me “one time only” refund. What a headache.

I authorize Experian to get all 3 credit reports one time only. After reading some of the reviews I decided to check my bank account. I found out Experian was charging me a monthly fee, which I did not ask for are agree to. I just can't believe 1. that they would do that. But I really can't believe they are allowed to be in business. That mortgages, car loans etc, use them to check you're credit score. They can hurt your credit at a whim. I mean if they're stealing money like this who knows what else they are doing. And it's people like me that don't have a lot of money and or trying to work on my credit. They take advantage of us. I mean REALLY Experian!! No one there has a conscience?

I have Credit Karma & love it. I thought I would try Experian to boost my credit & I hate it. Everything with Experian is wrong my score is very low. I pay everything on time, my score is high on Credit Karma & it’s correct. I tried to tell Experian that I just paid off my credit card thinking my score would go up... Wrong. It dropped like a hot potato? Credit Karma my score jumped up... I don’t understand. I’m trying now to close my Experian. Don’t waste your money.

I just noticed that Experian has been siphoning money from my checking account WITHOUT my authorization! Apparently, ever since I got my FREE credit report from Annualcreditreport.com, they've CHARGED ME three times as a "recurring monthly debit". I DID NOT AND STILL DO NOT WANT THEIR UNTRUSTWORTHY SERVICES - especially after THEY leaked MY "secure" info to the world.

I puts freeze on my account. Now I want to unfreeze. I tried the phone, website, no luck. In order to unfreeze I have to send all kind if documentation. One of if which is a utility bill. However, I am trying to turn on a utility and as such I have NO UTILITY bill. It is maddening. You cannot get through to a human. On top of this we are in Thailand until we close on our new home. This is insane.

Experian is in non-compliance with the fair credit reporting act by reporting fraudulent accounts that I have already sent in a police report about numerous times, and also have sent in a FTC affidavit report stating that my information was compromised and need the following accounts removed because they were due to identity theft. Not only has Experian been non compliant with my request and the FCRA! They also have broke another rule of not verifying each account, and showing documentation for 100% proof of complete authentication, verifiable proof!

I had to contact Experian to inquire about a fraud alert that has been put on my credit report. After hours of trying to get to them through the phone, they finally told me to upload a proof of address and identity for them to edit the alert. But their stupid website doesn't work! For one, their website only accepts black and white images! I tried every possible trick (saving in black and white mode, saving in grey mode, copying and scanning) but their website tells me that my files have colors in them! I cannot understand why these morons are trusted with people's data, while they cannot even manage an elementary-level website.

They need be reported to the Federal Reserve Board. The Better Business Bureau They have no good reviews. Most important their credit score doesn't mean ** WHEN APPLYING FOR A LOAN. NO ONE KNOWS WHO THE HELL THEY ARE!!!!

My experience with Experian always ended in delirium IF you get a human on the phone. Their lights are on but no one's home. Their phone-maze words will make you cry, they say (not sorry) but "Goodbye"!... They'll FREEZE your credit for no charge with Custom Servers from Mom LaFarge. Experian websites just as horrible, like Hillary Clinton's old Deplorables. As Bill the Clint, once set the scale, "I didn't have ** and didn't inhale!" --Experian Expired & I retired.

I had purchased a month's trial and am sure I had cancelled it within the month. However, a credit billing charge revealed it wasn't cancelled and I was charged a $14+ charge. I called to cancel it all, the first agent had such a strong accent, I understood almost nothing, other than she was trying to sell me something else. I repeatedly asked her to repeat what she said, and finally asked to speak to another rep. After 5 minutes someone else came on. English was better, but I still was not sure my membership was cancelled. Horrible company to deal with, stay away from them. Had to give them one star, but would have preferred no star at all for rating...really that bad!

Will not try to resolve a dispute concerning a blot on a credit report about a paid home equity line. Will not answer chat line. No wonder they get a low national rating. Do not know how they get the recognition of being a better picture of one's credit.

I requested two refunds for unwarranted charges and after speaking to 5 different representatives, including a supervisor, they refused to help me since they stated a refund was already issued on their end. It has been OVER 30 days since my initial requests for the refunds and there are no pending credits on my bank account. They stated refunds take 3-5 business days. They flat out refused to cancel the "said" refunds and reissue my $29.99 and $24.99. The supervisor also refused to let me speak to her supervisor. I appreciate the service they offer in regards to my credit, but their billing department is extremely clueless, inadequate, rude and unprofessional. They are reading from a script and sound like robots!

There is always some kind of technical errors, they are never accurate with their available credit percentage. They delete accounts and put them at new open account when i had them for 7 years. Cant use credit boost cuz my bank dont come up. It's a waste of money to pay monthly. Pay 1 month get whatcu need and go back to free report.

My log in doesn't work. Even the reset options says "unable to match the verified data you provided".... That was my birthday and SS#! And to boot, when I tried to call three different 800 numbers, they all asked for all my personal information (including SS#, birthdate, address...), and boy, do I feel exposed since I never get to speak to a person and once the automated message is done, I get disconnected. Good bye. Why do they need ALL my personal information when they are just giving automated information. So.... the message on how to reset doesn't align with what is actually on the page. Lastly, I don't want to talk to someone in Costa Rica. How safe is that?

Updated on 10/24/2019: This is a continuing saga... Experian has an abysmal service. I'm shocked that there hasn't been a class action against them. They have the most impressive contact methods if the goal is to divert or avoid any contact with those trying to reach you. After 4 days of attempts I finally got through on a phone to someone, this person obviously didn't like their job. I was friendly, explained the issue. They tried to reset my account, but said that it had a problem and I'd need to call back in 24 to 48 hours to have the account reset again, as currently it was locked.

I signed up for Boost, connected my Bank Account. All went well for a month. Credit score increased. Things were going good. Now Experian states they cannot connect to my Bank. Contacted my Bank, because they stated I needed to change my Password, and did. Experian stated all I needed to do after that is log back into my online account and reconnect, then all would be fixed. Did so, not connecting. Still called them back. Got more BS from them that there is a problem ON THEIR END and my issues has been escalated and it is being corrected. Bunch of Liars and thieves. Keep wanting me to apply for more credit cards, only to be denied and drop my credit score. STAY FAR AWAY FROM THESE CROOKS.

We have maintained credit monitoring services through Equifax and Lifelock for the last 10-15 years. We never authorized any charges through Equifax (no need for their services), but somehow they are charging us. We disputed the charges, changed credit card numbers, but somehow Visa allows them to get the new account number. Have sent email to support at Experian, complaint to CFPB. Experian does not provide a publicly available phone number that allows you to speak to a live person. Getting into Fort Knox would be less of a challenge.

I paid $1 for an Experian credit report. Shortly after I noticed a charge of 23.90 on my credit card. When I logged into the website I found that I had been assigned a membership number and was on a monthly plan. News to me. There was no confirmation, receipt or agreement emailed to me of any kind. What a shame that one of only three credit agencies in this country entrusted to help and support the public with our credit protection is scamming us. Outrageous and shameful. You can't get to customer svc on the phone without providing your SS#. If by email they request personal information emailed to them... Seriously?

Needed to do a temporary lift on a credit report freeze and I am unable to get into their system because the identification that they gave me doesn’t let me in. In order for me to get from them whatever code they want me to use I have to send in a letter that they sent me along with a copy of a utility bill and a copy of my drivers license and a copy of my Social Security card. Why does there have to be three credit reporting agencies. I have never had luck with experience doing anything, a fly-by-night organization. Sucks.

Let me start that I take meticulous efforts to maintain my online accounts. I have a 3rd party password manager with over 600 entries. Not ONE of them includes an Experian account, and I found out the Experian has been charging my CC account $22 for the last several months. I've received no billing statement from them by mail OR by email. Terrible company and beyond shady. When I disputed the charges on my credit card, Experian somehow notifies me that my account has been cancelled less than 10 hours later. A pretty rapid turnaround suggests to me that they're doing this to many more people that don't catch them. Really terrible predatory business practices for a business that "claims" to help protect people. Laughable.

In trying to review my credit reports to check for fraud, Experian asked me to create an account. I did. I logged in. Then it wanted me to signup for some recurring charge business in order to get my free credit report. It is not free. Then I tried to call their customer support desk, and they require you to give your ss#. If you do not, they disconnect the phone call. I do not trust this company with my ss# over the phone. Nor do I trust that they are actually going to give my my credit report. It feels like a hijacking scam.

This company is supposed to protect its customers from credit fraud. Yet, Experian systems allowed a potentially fraudulent transaction to execute inside their own systems without warning or alerts. Someone else's payment for a credit report, with completely different name and address, was charged to my credit card on file, all while telling me the card is invalid and membership fees cannot be charged to it. To add insult to injury, the card in question is listed by for monitoring for any suspicious activities.

I've been charged by Experian $14.99 a month for past 6 months but only now noticed. I did not authorise this. When I call to try to resolve it, a robot tries to force me to give my SS#, address, DoB and when I don't, it hangs up. No other options no matter which number I try. This sounds like fraud and bad service all in one. How can I talk to a human in Experian without giving all my confidential information? How can I stop these scam artists from taking charges on my credit card I did not authorise?

Horrible company and there's nothing we can do about it. They don't allow you to use the phone to immediately report fraud abuse, you have to do it online. The online site rejected my request because they had outdated information and since I changed it they wouldn't verify my identity. This is nuts, a company that doesn't really care about the customer's safety.

I tried to go onto the Experian site and set a freeze on my credit report. I could find no mention of how to do this (or even the word "freeze") but only a "lock" - for which they wanted to charge me money. They are required to offer freezing as a free service. I tried calling their "customer service" line, and the very first thing the message that you get states is "We cannot help you by phone." They don't even have a clue as to why you are calling - they just cannot help you. The long message then goes on to state that if you want them to do anything, you must send in a whole bunch of very sensitive data by mail with your request. They include your SSN, a recent bill, etc. I resorted to writing them a letter and snail-mailing it to them. I will never deal with them unless I have no choice (like to freeze my credit report). BE WARNED.

I don't know if these people are just lazy and not investigating or what. I have disputed names, addresses, accounts that were not mine, closed accounts. I could not get any of these removed. I wasted months of proof and still nothing. 15 year old accounts that are popping up. I would call and they would file a dispute and still nothing. I am so upset. It's ruining my credit.

So I trusted Experian and that was a Big Mistake. They have all my credit info. so when they LIED to me and said they "FOUND" 5 credit cards that if I applied to would help my credit score I foolishly believed them. The very first one I applied for at THEIR suggestion denied me and my credit score went down. I would have never applied had they not said they FOUND credit cards for me that would boost my rating. LIARS- Don't trust them.

I had the same experience that Mark did! I gave my credit card to pay $1 for a Credit Report and my credit was fine. No need for monitoring it. But, without my knowledge, I was signed up for a $21.96 mo. credit monitoring program. I started getting notifications by email about my credit and clicked in to see if there were problems. No problems and finally I made a note to unsubscribe from the emails. Meanwhile my husband, who does the bills, was paying $21.96 a month thinking that I had signed up for something. Today he asked me about it and I was shocked!

I called to add my employment record to my credit report - after searching the internet and several calls I reached the business line and spoke with a very nice man who gave me a customer service number so that I may speak with a real person for further assistance.1-800-493-1058 he told me to dial 2111 for the prompts. The person who picked up the phone was not helpful to say the least. She interrupted me several times and her answers were very short and she told me that she would add the employment but could she would not tell me anything else.

They bait you in with a promise of a free credit report then charge your credit card with a nonrefundable $21.95 monthly charge, hoping you don't notice so they can keep changing you. Then they keep you on hold for hours to talk to a customer service rep. Just another typical scam!!

Credit is honestly the biggest scam this country has. It's 100% non-optional just like it's 100% non-optional that this company and 2 others essentially stalk every single person, hoard their information, and then don't even keep it safe from hackers. The icing on the cake is the fact that this company allowed our personal information to be mishandled and then they offer cash or credit monitoring to make up for it, and then get all pissy that everyone wants to take the cash option. Free credit monitoring is an outright joke to me and probably others out there. And let me not forget the fact that the website tricks people into signing up for a membership even though you try your hardest to make sure you're on the free plan. Got charged a bunch of months for a service I didn't want because I thought I had selected the "free" plan. They did refund me but it shouldn't have happened to begin with.

They may boost your score for 5 days but will take it back and more eventually. It's a scam to get you on their website to sell you credit cards!!! They truly messed me up in the middle of a Mortgage Application. Do not make the same mistake I did....Don't touch it!

A lender wanted to access my credit reports. All were fine except Experian omitted to record three (!) changes of address, which I made on their website every time I had moved in the past four years. Needless to say, the lender was denied my report and now I have to wait for up to 30 days to get something simple done like a change of address! Experian's reps have to make sure that their website works correctly!

For fraud protection, my financial advisor recommended that I place credit freezes with the four main credit tracking companies. It was a quick and easy process with Equifax, Transunion, and Innovis, but Experian places unnecessary hurdles in the process along with significant time delays to freeze and unfreeze. (Rather than doing it online they want us to mail in copies of ID, utility bills, social security numbers, etc -- which is an identity theft risk in itself.) Presumably this is to sell their "CreditLock" for $300/year which provides the ability to freeze and unfreeze in an efficient and timely manner. I am surprised it is legal for them to make it so difficult for consumers to protect themselves. And every path I travel in their phone menu lands in some automated response -- impossible to reach an actual person.

I am furious that I fell for this pitch. I signed up for Experian Boost, knowing my utilities/cell phone bills were all on time. I thought it would HELP me! HA! My Experian credit score has actually DECREASED 25 points. I do NOT recommend Experian Boost and want my money back.

I joined the Experian membership and was charged 24.99 a month. I wanted to utilize the "Boost" to improve my credit. It doesn't work! It won't recognize my bank which has 38 branches! You can never talk with anyone to complain. Their phone system hangs up on you, when you try to chat online it always says "Try back another time". The credit cards they offer are rip offs. They need to be reported to the FTC!

I am attempting to find out if my daughter (who is a minor) had her identity stolen. On their site they say you can upload all of the information they require and they give you an area to write about the issue. Every time I uploaded the information, I received an error report. Initially I had uploaded documents which were not in the proper format. After I corrected this issue, I kept getting the same error message that I had timed out and all of my uploaded documents were deleted from the system.

Experian DID NOT place a permanent fraud alert on my account as requested in 2013 - full police report and FTC documentation filed with them. They DID NOT reinstate my credit freeze after 30 days as requested - I needed to mention the FTC before they would reinstate it. They make contacting a person impossible, somehow you end up signing up for all kinds on things on their website with no knowledge of it whatsoever and I am not naive about websites or electronics. They sent a postcard with NO NAME - just a P.O. Box in Texas saying my name was removed from "preapproved credit offer mailing lists" as I requested. I permanently removed my name years ago but this postcard also noted to be permanently removed.

Worst. Experience. Ever. I really wish I read all these reviews before signing up for an account. I only wanted to try out the 7-day free trial and cancelled it after not really liking the experience (UI itself is annoying and confusing in its own right). Even though I wanted to end the trial, for some reason it automatically signed me up for a premium membership and charged my card. It's so difficult to even get a live representative to cancel this and the website navigation to cancel was impossible. Two months have passed and I'm still unsure if my account was cancelled properly (after I had to look up how to cancel online in Quora because there was no way to talk to an actual person to cancel it for me). TL;DR Don't bother. The frustration and mediocre product isn't worth the hassle.

They called me at 6:30 in the morning and left a message asking me to call them back. Then when I called them back, they didn't know what it was about. Who calls at 6:30 in the morning? And then I can't find out what it was about.

Experian has to be a scam. Why is it so difficult to get a live representative. I have been charged $21.49 several times, even though my account is supposed to be free. All I need to do is talk to someone. I have tried to call for over a couple of months now. It has been so frustrating because I am so busy that I try, get busy and forget (till I see another charge on my account). I have tried to call all the numbers available, with no luck, I have also tried ALL the options. I have called at 8am, 10am, 1pm, 5pm... It is not a matter of when you call or what option you pick. They decided to save money by using an automated system. If you happen to read this before you sign up for their "free" membership, DON'T do it. You will regret it. I wish someone told me that before I signed up.

I had the 24.99 charge made to my account as well. I looked up the details of my transaction and saw there was a phone number for the company making the charge, Experian (479) 343-8126. I called the phone number and without any runaround got through to a live person. I told him I had a charge I did not authorize and wanted immediately to cancel. I was asked for my debit card number, which I refused. I ended up giving him my member ID to 'confirm' my identity in order to cancel what would have been a recurring charge (he insisted I had signed up for some trial membership that expired) although I am going to dispute the charge altogether with the bank. The transaction was listed in my bank statement as EXPERIAN *CREDIT479343-8126-CA. Look at only the numbers on this, it's the same as what the phone number was listed for Experian that I called. Be wary of what information you give them when you call.

Was charge over $100 out of the blue by Experian. Tried to call but they demanded my entire Social Security Number so I hung up. Waiting for pending charge to go through and tell credit card company I never ordered it. This is a sleazy way to do business.

I called their 1-800 number half a dozen times and each time my call was dropped or I hit several dead ends in their limited menu. I finally reached a person two out of the five times, all I wanted was to update the phone number on file just so I could log into my account. They promised it was updated both times, but it's been two months and I have yet to log into the account I am paying for. It still shows my old number! Customer service is no help and their system is the worst I have ever encountered. When you try to log in via their security questions it just leads you in a never ending loop until you reach a page that says to contact their 1-800 line! It's an absolute nightmare dealing with Experian.

I have had a paid premium membership and yes the one that covers you against fraud and I have now realized I have wasted several thousand dollars. I have been trying to remove an inquiry in which I followed all of their directions which very depending on who you talk to at an OFFSHORE site to no avail for 5 months. I have emailed support 5 times and have spent countless hours of frustration and have never had them respond to me once despite my premium membership. Sure you get alerts for many things but it means nothing when you ask for their help on an issue.

Is this company legitimate? You can't get a human being on the phone. All the prompts lead you back to writing in. We are trying to buy a house. This is the only credit company that won't unlock your credit freeze. My husband mailed out the info last week, overnighted for 28.00 dollars. They received it Friday. It's now Friday and it's still frozen. It says 3 days from receipt of letter. By law these 3 agencies, are supposed to unlock your credit within an hour of a request. This agency needs to be investigated (now)! There is something going on!

Would give 0 stars if that was a selection. I attempted to contact Experian which only offers an auto voice customer service option. This malfunctioned and actually resulted in the opposite action in which I was requesting. There is absolutely no option to contact a human for customer support. Pitiful and unacceptable business practice.

I wish I could give zero stars. This is the most poorly run company I have ever dealt with and I truly don’t understand how they are on par with Equifax and TransUnion. Recently, I lost my wallet with my social security card inside (I realize it was a huge mistake to have it in there, I have learned my lesson!) and realized I needed a credit freeze. Luckily, soon after I found my wallet and then tried to UNFREEZE. Experian was the WORST. I tried to retrieve my PIN online but was continuously told I had the wrong information (I think I know my own address and birthday?). I was FINALLY able to speak with a real person, but they were dismissive of all of my concerns and barely spoke English.

I was trying to get a fraudulent negative mark on my credit report removed and had to create an Experian account in order to get information on the collecting agency that owned this debt. I don't remember the exact process I went through, but I think I had to pay a $1 processing fee in order to generate the report (so, by definition, not free). That's how they get your credit card on file. I paid the fee, received my credit report, and I'm on my way. Fast forward two weeks and I notice a $22 charge from Experian. Having already been through this BS with so many other companies, I think to myself...oh crap...I bet there was some trial period I unknowingly signed up for. So, I tried finding information about a membership when I signed onto their website. No luck. Tried to find a way to cancel on their website. No luck. I finally did a Google search and found a treasure trove of complaints about this company.

I was reviewing my credit report through Experian. Decided to go and do this whole protection and monitor thing they have on their website. It showed me a couple of address and names I'm not familiar with. I decided to call and speak to a representative which her name is Nancy. She couldn't help me at all. And on top of that I asked to speak to a supervisor or manager. She got nervous and quickly stated, "Why? You wanna speak to one of them. I think I'm doing a great job." I asked again if I could speak to someone else. She placed me on hold to explain to them what is going on. Nancy came back from having me on hold and said, "They are not available. Can I have your number so they can reach back out to you."

Like so many others who have written about Experian it is quite an experience to attempt to freeze your credit with this provider. I was on the phone over and over and got the biggest runaround...press one, press two, etc... I tried every phone number I could get on this company to try to speak to a live person to no avail. I signed up for an account online but did not fall for the trap of paying for the premium services thank god! The other two credit bureaus were much easier to deal with online and I was successfully able to freeze my credit and apply the fraud warning. After that I made one last attempt to call Experian to freeze my credit and that time for some reason the system actually let me finish the credit freeze. Terrible company! I would never pay for their services based on their deliberate misleading phone system.

Was in the process of purchasing a new home. To do so the mortgage company had to pull the 3 credit reports. They all revealed the score except Experian. When I called them about this issue they indicated because I am not in debt they cannot report as I owe for nothing. They suggested that I call back once I get the mortgage. Mind you, I need their report to get the mortgage. True I owe nothing as my cars are paid & we do not use credit cards. We surely should be a good risk. Because Experian repeatedly refused to release or generate any type of credit score to the mortgage company, we lost $1,000.00 that we deposited with the builder. These are the dumbest bunch of people I have ever dealt with. It is scary that idiots like Experian & their employees control your life. Real losers that probably have a score of 300 as their IQ score must be lower than 50.

No one is available to talk to. No matter how I tried, I have to mail in personal documents to remove the security freeze I set up even though I have the pin and everything I was told I would need. This is incredibly inconvenient and I cancelled my membership with the company. Equifax and TransUnion are superior in comparison for customer service and ease of use. Please do not waste your time or your money on Experian. People need to speak out against their poor support services. Until they change their ways..I say BOYCOTT!

I am a victim of credit fraud. It is impossible to talk to a person at Experian. When they control the credit and livelihood of millions of people they should have to provide representatives to talk to. You can mail them. That's it. Good luck if your creditor wants to pull a credit report from this company and there is an error.

I set up a membership with Experian and froze my credit. I have been trying to unfreeze it and it is impossible. The website does not work properly and it is impossible to get someone on the phone. I have called every number and tried every possible option. I have emailed and even sent snail mail with no response. I cannot make a purchase because of my credit being frozen. I had did this to protect my identity, but instead, I was forced to send so much information to verify it was me via regular mail, that whomever opens and does not properly destroy the documents can now easily steal my identity.