Experian Reviews

It takes sooooo long for everything to come up! Why??? The eve thing is no help! I want to delete my bank account and cards, but every time I try to disconnect it says error. It's my bank account and cards. I should be able to do whatever I want with them. I've used Experian for years. Now, I'm very disappointed in this stupid app. If the app can't load quickly and do what I'm telling it to with my account then I don't need it. Good Bye!!!

Shut them down. You cannot get past the automated system to reach a human, no matter what reason you give. It will not transfer you. Customer support is getting paid to do absolutely nothing because the system is designed not to pass any calls through. I am extremely upset. I just waited three hours for nothing.

The company's Customer service statement is extremely hypocritical. NOT CONSUMER FRIENDLY AT ALL, but Happy to earn Millions of dollars off of everyone's personal credit data. :( I'm working with a client who's been trying for three business days to get his credit report unfrozen unlocked. Zero real person customer service. The online app and consumer phone numbers are AI driven and have provided ZERO solutions in 5 different calls. Once my client got a real person on the phone, the Experian employee transferred my client back into the AI system. What a mess. The 888-397-3742 number literally tells you that it cannot provide customer service or an operator to talk to.

Experian says you can ask a question. I tried to get something resolved and you cannot talk to anyone. They can never get anything resolved. They try to connect me with someone that can help with the Experian boost but whenever you try they send you to ai and it never works.

I had a bad customer experience. They used AI and I could not reach a human until a 20 minute hold. When I finally reached someone he could not help me. He told me to call the same number I had just called. I called because they could not update my credit card. I tried multiple times to put in a new card and I could not get my new card accepted because they said expiration date didn’t match which was wrong. They sent me a bill which I obviously could not pay. I simply could not receive any help for a simple problem.

A shill for credit card companies. Truly obnoxious slow loading website. Must pay to lock the credit report. Really a most disturbing experience using this company's mobile site. Probably easily hacked, too. Also carries a ton of trackers that steal info about the person using the site. Purely in need of regulation.

I’ve been fighting with Experian over a year. Every time I log in to check my credit, I get a charge of $27 per month for a service I didn’t sign up for. I Spoke to several Supervisors who said they would reverse payments and delete my card, and they did not changed my card number, and somehow they are still charging my new card. Ironically they are supposed to help with these situations, but I’m convinced they are scamming.

They automatically signed me up for "free 7day trial" which I never applied for. I checked my credit score for free, which you can do for free once a year. I saw that I was getting charged for Experian monthly. When I called customer service (their automated system is a NIGHTMARE) they told me that I has signed up for the trial. I explained there is no way I would of signed up, even if I did I NEVER and would never put my credit card information in for this membership. They said it was from my Google wallet. So long story short they scammed me and signed me up for their membership without my authorization. When I asked for a refund I was told in the terms and conditions it is non refundable. I replied, well I never authorized or signed anything in the 1st place. They canceled my membership and refunded me right away... because they scammed me! Now they've lied, and scammed me. How is that legal!?

Experian has the worst customer service of any company I have ever dealt with. For a company that is supposed to help with credit monitoring, you would think you would be able to discuss an issue with a live agent….not with this company. They don’t care about customers service so just imagine what they are doing with people’s information….Do not pay for any of their services as not worth the level of service they provide.

Of the three credit reporting agencies, Experian is the hardest to reach a person. I've tried several numbers listed for them, and like the other agencies, kept asking for an agent or a representative, but to no avail.

I tried to unfreeze my account. When I tried to get in to my account, it asked for pin that I don't remember getting. I tried my username and password. Tried forgot password forgot got username. It tells me my information don't match. I know what my phone number and email are. So what's up.

No wonder online reviews of your 'service' are so bad. The website is unresponsive, goes to a dead link when I try to update my phone number, and the customer service phone line drops the call after asking for my SSN. I will attempt my cancel account because this is completely unacceptable. Not only will I not recommend, I will WARN PEOPLE about you.

I feel I'm doing the right thing by paying my bills on time and using my credit cards less. Instead Experian's rate me much lower than the other credit bureaus. It seems they have control over our credit scores, and they've even flagged my inactive cards as a negative factor. What's going on here!

Horrible company & website & app. Continually disconnects 5 of my bank & credit cards every couple or days, doesn't even recognize a new bank account within my already existing bank institution, doesn't recognize other banking institutions & credit cards had for several years, and incorrectly reports banking account balances when accounts are clearly correct & haven't changed in the days leading up or day of the alert or even days after. And don't get me started on the costs.

They have the wrong information about where I live. I tried numerous ways to speak to a live person, to no avail. Have a free membership for 2 years due to a data breach. Otherwise I won't give this outfit a second thought. Actually I'm done now...

For a company that claims to help people monitor and protect their credit, Experian’s customer service is shockingly poor. If your business is credit monitoring and identity protection, then having real, accessible support should be a basic requirement—not an afterthought. I tried to get help and was pushed into an automated phone system that felt designed to prevent customers from reaching a real person. I spent close to two hours dealing with the machine and still could not get a live representative. That’s unacceptable for something as serious and time-sensitive as credit issues.

Experian's smart money account is a joke, do not do it!! They picking and choose who and where you can use your card at or try to pay my credit card transaction kept coming up declined. Tried to use it make a car payment transaction coming up declined. I finally got in touch with someone. They told me that I'm unable to use my card with those operations. I will have to choose another way to make that purchase. It's my money in my account but you're telling me how and where I can spend it. I will be closing that out ASAP. Never again.

The lack of human contact availability is unacceptable. What should be a simple request is completely unanswered by your lousy automated system. Your refusal to correct the situation shows your lack of care about customer problems. How you are still in operation is amazing.

Years ago Experian was hacked. I was offered an opportunity to freeze my credit. This resulted in Amazon denying two men from trying to get a loan in my name. A+ for freezing Experian. That had to be more than 30 years ago. Recently I moved back to San Diego and I had to set up gas and electricity through SDG&E. They needed to do a credit check through Experian. The problem was my credit was frozen. I went through the website to unfreeze my credit. There was no way provided to update to my current information. I do not know what my information was from 30 years ago. I couldn't get anywhere with the web page. So I attempted to get ahold of a human being. I gave my current information and did not prove to the representative that I was who I am. She then rattled off numerous addresses. Just the numeric parts. I didn't recognize any. Then other things. I recognized some and not others. I failed the test.

Experian is one of the worst companies I’ve ever dealt with. Their customer service is absolutely terrible — impossible to reach, unhelpful when you finally do, and completely dismissive of real issues. On top of that, their credit reporting is inaccurate and unreliable. Errors stay on your report for months, even after being disputed, and the process to fix them feels intentionally frustrating.

My mother took out a credit card through Costco, a retailer provider through Citibank, and added me to her account, without permission. I fought with Citibank (who stated they could not find a credit card with my name), Experian, Equifax. I called all retailers through Citibank and found it was through Costco. After I presented her with the information, she removed me from the account, but it is still on my credit report. Experian, Equifax and Citi Bank refuse to remove it from my credit report. I filed a complaint asking for it to be removed and have refused. This is a credit card I never applied for, but was added to without consent.

After paying off an account never being late. My credit score drop 11 points for paying off and never being late on a revolving account. I have other accounts that have been on report. 11 points is ridiculous when you've done something right by payoff your account and never being late. These reports are evil and crooked. 11 points. Drop for doing the right thing. This is complaint on Experian credit reporting.

Experian offers the worst customer service of any major Company I have worked with in over 30 years. Someone was able to hack into their system and change the e-mail and phone number associated with my account and I have no access. I have made numerous attempts to have this remedied with zero success. If you attempt to speak with an actual person good luck. After several hours and numerous attempts speaking to their AI system I was able to get in touch with a person only to be told that there was nothing that they could do to remove the fraudulent e-mail and phone number.

I had a question regarding the tons of emails I have been getting "from Experian". I simply wanted to check if they are fraud or real emails. I tried using the automated phone system and the chatbot "Eva", but neither could help. Eva suggested forwarding the emails to the fraud department but could not give me that email or a general email for Experian. She also could not tell if the sending email address was fraudulent. There is no way to talk to a person. If they are real emails, they just seem to be trying to upsell.

These people charge me $25 every month and I didn’t notice until this month so they’ve taken $75 from me without my authorization. Very sneaky people. Be careful. I never write reviews. This is actually my first negative review I’ve ever written.

Experian refuses to remove 10 names that are not mine off of my report. In addition, they refuse to take off addresses that most likely accompany those names. I have sent mail with return delivery instructions and received it back confirming it was received, but not one of those names or addresses were removed. I am contacting an attorney because this is probably identity theft as I was involved in a breach, but instead of them taking these things off they keep them on as if it is actually me. I am livid and will be finding avenues to be compensated for pain and suffering as this is causing everyone to deny me for credit and I am trying to get business funding using my personal credit score and tax-id.

They sign you up for premium membership without consent, they publicly advocate disputing unauthorized hard inquiries without written consent but refuse to accept them, when an unknown creditor appears on your report demanding payment from a company you are paying and they refuse to provide written documentation which is the law, Experian takes the side of the corporations. Back to unauthorized hard inquiries without written consent. Those inquiries are a crime, a credit bureau refusing to dispute is also a crime. It is against the law. Experian even says so online but behind closed doors they take bribes and screw consumers.

Well today I was charged again. Come to find out they are charging my deceased mother of 2 years a subscription fee that started July 2025. I thought this was a company that was supposed to protect us from fraud. Not this time. So now I was able to get through using her Social, etc. They said she signed up for it in July 2025 even though I told her she passed 2 years ago. Then went on to tell me I had to fill out forms to cancel the service. Wow what a scam.

Former 2025 Representative were very unrealistic and condescending. They were intrusive in making decisions for me and did not agree on like whom to talk to or what issues I wanted to resolve first next then or Last. They were mouthy and very rude laughing at my clients and being Cocky. Very Unprofessional to say the Least. After putting her in her place she laughed.

You can't reach a person. Cannot. Unhelpful Bot hangs up on you. Why doesn't Experian recognize my phone number? I'll never know. Oddly enough, while it doesn't recognize my phone number when I am trying to log in, and to get a new password (I didn't forget mine, but it did), it (the ever so unhelpful bot) did send me a text message at the phone number that it doesn't recognize.