Experian Reviews

I got a charge today on my credit card and I wish I would have read these reviews first. I thought that as a credit bureau, they would be reputable. But these people are crooks. I really hope someone reads this and stops from getting their $1 credit report. Don't do it. This company is full of scumbags. I can't believe they get away with this.

I decided to check credit, found Experian's site offering $1 credit report. I signed up for it and was billed $1. Later in the month, a charge from Experian appeared for $17.95. Below the sign up box and the orange-yellow sign up button, there is the boiler plate notice about the consequences of signing up. It is on the same page as the sign up offer but the layout is deceptive that it is not immediately obvious to the casual user. I called and was able to cancel the service but there was no refund. It is really sad that companies like Experian use what seemingly appear to be such deceptive practices.

I apparently signed up for automatic monthly billing from Experian at $18 per month! Most consumers of Experian's service clearly do not require monthly access. This is a scam and Experian knows it. Really not much better than other websites that offer silly product and put consumers on automatic monthly billing. My understanding is those websites are no longer allowed such behavior, so how was Experian exempted? Shameful. Very shameful.

I put in for a "free credit report" and was charged $17.95. I could not even access my credit report. They asked me 3 security questions, which I answered accurately and they denied me access to my report. 30 days later, they charged me $17.95. This is fraud from Experian, a company that supposedly is helping us to detect fraud. They should be fined by the federal government. The attorney general's office should conduct a major investigation on Experian! They are stealing money from "unsuspecting" people and they know they are. How many thousands of people have Experian stolen money from using this scam?! The CEO, executives, and senior managers of Experian should be fined and sent to jail.

I'm not angry, I'm livid! Nine months I've been trying to remove a default that was added to my credit file in error. This has flecked with my business and personal credit. Experian has all of the data confirming it is their mistake and yet they will not act nor remove it. No apologies, nothing and yet they are happy to bill me $15 a month. How can a company get away with such a poor dissatisfaction score? And one that holds such sensitive data! That's scary.

I tried the free credit report and now I am being charged $17.95 from my checking account by Experian. I thought this was a one-time payment to see my free credit report that was to be free. I want to stop them taking money out of my account. How do I do that? Thanks.

I requested my three credit reports at CreditReport.com. I have paid for their service. I am now being charged additional fees from Experian. I tried to find someone to contact online or at the company. It is a scam! There is no phone number to call to resolve a dispute such as this. Help!

My problem has been with Experian and their "free" credit report (they charge you a dollar). They are doing the same thing many have called freecreditreport.com scammers for. On 6/20/12, I purchased the "free" credit report from Experian and was apparently automatically signed up for their triple advantage membership. They have charged my credit card 3 times in the amount of $17.95. I spoke with them and after some heated discussion, they agreed to refund 2 of the charges as a "courtesy" to me.

Deceptive marketing scam - They were marketing a $1 credit report which I took advantage of and it turned out that I had unknowingly signed up for some credit monitoring service while getting my $1 credit report. I looked at the promotion again and it turns out that they did have some small print, but it wasn't even in the same box as the promotion! It was listed underneath in an area that listed alternative services that they offered. I insisted on a refund of the 2 monthly fees that they charged me and they only refunded 1/2.

I am only 30 years old and usually watch out for these types of scams on the internet. But I must have missed checking a box when I was ordering my free credit report. I don't even remember entering my CC number but somehow I was charged $14.99 and I didn't cancel within 7 days so they refused to give my money back. They are so sneaky!

When I signed up for my $1 credit score, I eventually got charged $17.95 for a monitoring service. So on the 1st day of the charge of $17.95, I called the company and tried to stop it but the company would not offer a refund for one day. And the other problem is that once you sign up for the score for $1, there is not an area to cancel the membership right away. It is a scam and I got bit. Please don't do the same thing.

I was charged 3 times an amount of $19.95 under Experian. I called a number provided on this site: (714) 830-7000. I was sent to Customer Service where someone helped me block the charges. They also managed to get me a refund of all the money lost. I suggest you call in and talk with someone of the company in order to get this all settled.

Double and triple charging, and charging my account at all - We wanted a single free credit report in May 2012 and have been charged 2 to 3 monthly charges every month since. So, I called Experian to fix this problem and get my money back. They would not give it back and only canceled my account. They are stealing from us and I can't do anything about it. I can't believe no one has done anything about this after seeing so many complaints about unlawful charging.

Last month I could not log into my Experian account and gave up. This month I tried again using the links provided by Experian's email (saying they have charged me for service!) - it failed again. So, I called the help desk phone number. Both URL addresses listed in Experian's email are failing. Experian has so many credit monitoring products and web URL addresses that it has become impossible for their help desk people to troubleshoot! I was just on the phone for over one hour with them. Even he could not find/fix the broken URL links for Experian's product Triple Advantage. He found another link but when I tried to log in, I got an invalid username/password. He reset the password twice and I never did get into my account. I told him to cancel my subscription (which I thanked him for doing so!). You can guess I received an email with the bad website URL addresses listed!

Experian credit charged my credit card $19.95 without my knowledge - not once, but twice. Telling you to stay away from this company is not helpful since they obviously get your card number from somewhere and charge it. Hoping to get away with it. With us, our bank refunded the charges and blocked this fraudulent company from charging us anymore.

My credit card was charged twice by Experian without my authorization. I had the credit card company remove the charges and issue a new card with a new card number. One month later, more charges appeared from Experian. Total **. I again disputed the charges and was issued a new card. I'm calling my credit card company today to block all charges from Experian after seeing all the complaints here.

Experian FreeCredRpt InfoFCR com * CA charged my debit card for services not wanted. I discovered the charges when I looked at my bank statement. The website is very misleading. If you log on to the site to download a previous report, they automatically charge your card. I called Experian FreeCredRpt InfoFCR com * CA and was transferred 6 times. When I finally was connected the the correct department, the woman said she would cancel my account but would not be able to give me a refund. This is stealing and they should be prosecuted. It's scary that a credit bureau can have so much power over our credit without oversight. I want my money back and will do anything to do so.

Does this charge look familiar, Experian *Cr877 2970 CAUS? I have been charged $19.95 per month since April 2012. I just noticed the charge today, August 7. I called my bank and they are reversing the charges; however, I had to cancel my card and am now wondering where I shopped that this information was stolen. I have contacted my Attorney General's office and filed a formal complaint. Best to call your Attorney General's office.

I had a subscription to Experian for a credit monitoring service starting back in 10/11. I was billed $7.xx every month. Nothing out of the ordinary appeared on my statement. On or around 4/21/2012, another transaction from Experian came up on my statement for $12.95. I did not catch it until 8/6/12. The billing line is similar, the transaction dates are a few days in between, the contact phone numbers are different, and the transaction amount is different. When I called the number on my statement where the questionable transaction occurred, it was not Experian - it was creditscore.com

On Aug. 2 2012, I became aware of charges being made to my bank account by Experian without my knowledge or authorization. It was also brought to my attention that these monthly charges of approximately $19.95 were being withdrawn from my account as far back as last December. I am requesting that these charges to my account stop immediately and that Experian refund my account for the $19.95 monthly charges it withdrew from my account without my knowledge or authorization from December 2011 to July 2012 for a total of $159.60. Your immediate cooperation in this matter would be greatly appreciated.

My husband and I use two CC's exclusively online, an MC and a Discover. Both were compromised somehow. Three months ago, I noticed a charge to the MC for a face care product from CA which I did not order. One call to MC to dispute the charge, cancel the card, a new card was issued, and the problem was solved. The same billing cycle, three months ago, on the Discover card was an initial $1 charge for freecreditreport.com, followed by $14.95 & $19.95 charges from Experian. Again, a call to Discover to dispute the charges, cancel the card, and with new card issued, supposedly the problem was solved. When I called to activate the new Discover card, none other than Experian came on the line to ask if I would like their services to which I replied no.

Okay folks, take a deep breath and relax. Everything is going to be okay. First off, thousands of people have been ripped off by this scam and what it is basically is a fishing expedition for legitimate card numbers. A person calls Experian and says they are Monica or Monique in my case and that they are an authorized user and wish to get credit card protection on credit card number **. Now, they could care less if they get protection, what they find out is if the computer generated number is authentic. You see up until recently, Experian did not require a 3 digit PIN for verification when signing people up for this service. They thought it was too bothersome to the consumer of the service. Basically, because they did a bad job at their own security, we got screwed.

I requested the $1.00 credit report and got billed for "membership" $29.95 for 2 months! When I got my credit card statement, I called Experian to complain. I also called my credit card company. The credit card company knew all about it after receiving millions of complaints, but said they could do nothing. Experian said I had "signed up for a membership.” I argued saying I had not knowingly signed up for a membership and demanded that they prove it. I got nowhere. So, they scammed me for the $1.00 credit score, plus $60.00 in monthly charges. I think it’s outrageous they get away with their deceptive site. They are making millions with this pirating scam.

Experian monthly charges I did not know about - I paid $1.00 for an Experian credit report. I did this online and paid with a debit card. I have since been charged $17.95 twice (6/23 and 7/25) without my knowledge until I was balancing my checkbook today. I feel that this is very deceptive and I was not asked if I wanted to pay this fee or even given notice of the charges via mail or email.

I just found a charge of $19.95 on my Bank of America Visa credit card. It was the Experian that I have never used! I called BOA to dispute this charge and guess what? I found out another charge of $19.95 last month from Experian. I don't even know or have ever used this company before. Bank of America said that it should be safe to keep same credit card number but after I read all these reviews, I don't feel safe to keep my credit card anymore! This company must have a very poor security system or they are just scam! I'm so angry!

Unauthorized recurring charges - They tell you that they will charge you $1.00 for a credit check, but then they charge your credit card every month for $17.95. This should be illegal.

I have charges on two credit cards for $19.95. I never asked for a free report or any kind of credit report. They just showed up. I had to cancel two credit cards. This is crazy. I called Experian and they did not even show the charges - fraud!

Experian seems to wield a powerful stick with credit card companies and the consumer bears the brunt of it in the form of fraudulent monthly charges. After calling Experian to cancel the "free" credit report service - not free at all - my card has continued to be charged month after month after month. This seems to be a common occurrence. Experian seems to be committing credit fraud against several consumers. Ironic, isn't it? While I don't have the time to pursue this issue further, there is certainly a large class of individuals who have been victimized by Experian's false advertising of "free" credit report services and subsequent fraudulent monthly charges. Monthly charges that one cannot dispute or even cancel. Please, some legal firm must exist that wants to pursue this and I strongly suggest you do. There are thousands of consumers being wrongly charged $14.95/$17.95/$19.95 per month by Experian. This must be a multimillion or billion dollar class action case! United States citizens and consumers alike need your help. Please give this your attention.

I was looking for one free credit report and then noticed that I was being charged $16.95 every month since then. Shame on me for not catching it sooner, but at the time it was not obvious that this charge would be happening. When I called to complain, she said it is clearly stated on the website and there was nothing she could do about all the charges. I told her I wanted it stopped and she said she cancelled it. What a scam. "Free" is not free.

I would like to add my experiences, as I see there are many others too. In March 2012, I started receiving multiple charges of $14.95 and $19.95 for Experian on two of my credit cards. I reported the charges as fraud and cancelled both cards, only to see additional, similar charges on the reissued cards. This is what I did that you may also want to do:

I found that 4 monthly charges of $21.72 were made on my credit card account by Experian. Julie at Experian told me that someone named "Ulonda" had opened an account using my credit card and that they were authorized to charge my account monthly. She said that I would receive a refund to my account in about 10 days. I can only hope she will keep her promise. What's going on with this company? Four similar complaints were made yesterday (July 18, 2012) plus the other 525. They need to be investigated! How can someone named "Ulonda" profit from doing this if Experian isn't part of the scam? Just think of all the people who never check their account! I will be checking mine regularly from now on.

There were three unauthorized charges on my three month old WF credit card account for $19.95. When I called Experian, they said the charges were set up through CreditReport.com by a Sheila **. I told them that I never set it up and don’t know a Sheila **. They said that they would refund all three charges in 7-10 days and to call my bank and let them know the charges were unauthorized. We'll see.

Experian has charged my credit card without my permission in May, June and July for $19.95. Chase automatically canceled our credit cards and credited our account for the whole amount. Chase felt the charges were fraud.

I had unauthorized charges for monthly credit report showing up on my American Express. The company refuses to stop the charges. I have also filed a complaint with American Express.

I had 3 charges since May 2012 for $19.95 on my BofA ATM card. I went into the bank today and they assisted me with filing a complaint with their fraud department. We did a conference call to Experian and they determined these charges were not in connection with my social security account and agreed to reverse them. BofA decided not to pursue the complaint unless I do not get a credit.

I asked for a free credit report from all 3 reporting agencies. I paid $7.95 to see my score at Transunion and told them that's all I needed done. They agreed. Equifax just gave me a free report. I did not want a score done. Now Experian was a different story. I tried to find it free on their site. The only choice was a $1 option to get a report, you had to cancel within 7 days (I cancelled the next day). They charged me $1 on my credit card, plus near another $17.95!

Fraudulent charges - My 16 year old had a $14.95 charge on her debit account from Experian. They refunded the charge, but we also found out that they use this for sales. When you call, they try and sell you on their product. I thought this was a reputable company, but it's a scam.

I was charged $19.95 for a service I never ordered. Apparently, a credit card of mine was hacked because the first sign of something wrong was when a box arrived at my door containing something I never ordered. When I contacted that company, the charges were promptly reversed and I offered to return the package. But Zappos, the company, said that it would cost them more to restock, etc. I contacted the credit card company Citibank and found that 2 more unauthorized purchases had been made, one of which was to Experian. In addition to contacting Experian (and I was "cheerfully" refunded my money), I put a hold on all three credit reporting agencies. After reading today's article, it seems that Experian sounds pretty fishy and should be investigated further.

I have had multiple unauthorized charges on my debit card for $19.95 billed as Experian at **. Even after I cancelled my card and received a new number, a few months later, the charges have reappeared. My bank always refunds the charges, but how is that they are able to place these charges on my account even after changing the card number? When I call Experian, I am very quickly given only a first name and last initial as the "culprit" who supposedly ordered a credit report under their own name. But I'm told they can't tell me anything else. So this person orders their credit report using their own SSN, but my credit card number, name, and I'm assuming my billing address and it didn't flag their system. I asked why this is happening to so many people and what were they doing to stop it. The lady told me that they were aware it was happening but their system allows it.

I called last year to cancel because I didn't sign up for this! They said they would cancel but never did. I had to put a merchant block on my credit card. They only returned 1 out of 11 payments of $19.95.

A month or so ago, I received an unauthorized charge from Experian for $1. I did not make any purchases from this company and have not had any communication with them before. I immediately called my credit card company, Chase, and closed my account due to fraudulent activity and they issued me a new card. On June 23rd and June 28th, I was hit again for 2 more unauthorized charges from Experian now with my new credit card! Each charge was for $19.95. I have since filed a dispute with Chase and have asked them to block Experian from making any further charges to my account. I am still waiting for this to be resolved and I am very angry that this is happening. I do not understand how this company is getting away with this.

As I was about to graduate college last May, I started looking for "real" jobs in March via sites like careerbuilder and monster.com. I got a lot of emails from random agents looking for temps, but a handful of legit-looking companies. One wanted me to fill out a free credit report, as the job required handling money. It seemed okay. I got a "free" credit report, and obviously had to provide my card info to do so, but I made sure to say "no" to all memberships and anything that said numbers other than "free."

I noticed multiple charges by Experian on two of my credit cards. When I called Experian, they would not assist me unless I gave them my Social Security Number. I disputed the charges through my bank, Chase, who cancelled my accounts and issued me new cards and are investigating the fraud with Experian. They have heard about many complaints like this and Experian gives a wrong person and address as authorizing the charges.

I check my credit card bills regularly. I noticed a $19.95 charge from Experian. I called the 1-800 number. They asked me for my social security number and my credit card number. Really? I called my credit card company and filed fraud charges. They have quite the scam going on.

I was fraudulently charged $19.95 for a credit report on 5/15/12 on my BofA Visa card. I reported this to BofA Visa who then issued me a new card. I reported this to Experian and they reversed the charges and said they would investigate. On 5/24/12, I got hit with another fraudulent $19.95 credit report on 5/24/12 on my Capital One MasterCard. I reported this to Capital One who said they will issue a new credit card. I will report this to Experian as well to get charges reversed. My complaint is that Experian's fraud department is not doing enough to either protect my credit card information or prevent fraudulent charges for their credit reports. It seems too coincidental that two credit card numbers were compromised and that they were both used for Experian credit reports.

I noticed three months worth of charges from Experian Credit Scores on my bank statement. I have never signed up for any credit report website. I called my bank (Chase) and they said they would refund my money, but only after the latest charge had gone through and was no longer "pending." In the meantime, they gave me a phone number to call so I could directly speak with someone from Experian. I called Experian, and the representative told me apparently a Natasha ** and an Amy ** were authorized to use my bank account to order credit score reports. I do not know anyone with those names, and even if I did, I would not be so stupid as to authorize anyone to use my bank card. Experian said they would refund my money in 6 to 7 business days, which seemed too easy to me. I'll believe it when I see it. My bank advised me to call them tomorrow after the latest charge has gone through.

This company has been charging my credit card every month since Nov 2011 by 2 separate people!

I received a call from American Express questioning charges made to my card by a credit report service in Florida, which turned out to be an Experian company. AmEx called me about 15 minutes after the charge was made. My AmEx card was immediately cancelled. Fortunately, I was home to receive the call and also fortunately wasn't planning a vacation so I was home to receive the new one when it came. A month later, I observed two charges from Experian, $19.90 and $29.90. AmEx allows recurring charges to an old card to continue as a customer courtesy. Experian has not provided me with any info as to what info of mine may have been compromised. They just said that a Jeannette and a Monica had asked for credit reports using my card number and that they have no control over who asks for credit reports. Kudos to AmEx for immediately questioning the charges, but the event cost me time and trouble to change my credit card info with the reputable business with whom I regularly do online transactions.

Six days ago, I visited Experian's website hoping to get a free credit report. But when I found out it was $39.95, I canceled and closed the window. This morning, I noticed that on that day a charge of $39.95 for Experian credit report was pending. I did a Google search, found this website, and the phone #: 714-830-7000. I called, the lady forwarded my call to another nice representative who asked for my name, zip code, home address, date of birth, and last digits of my credit card. She told me that the payment had not gone through since I had cancelled the membership six days ago. I told her again that on my credit card a charge of $39.95 was "pending" and she reassured me that I would not be charged. I will wait a few days to see this payment drop. If it goes through, I will call again! But she did reassure me two times, so I'll have faith in her.

I found a charge from Experian Credit Report Co. for $19.95 on my credit card. I disputed the claim with my credit card company. I called Experian and they said that a person named ** used my credit card to pay for a credit report. They then offered to reimburse me the money - without my giving them the exp. date on my credit card or the code on the back of it. Why would they be so eager to reimburse me the money? It sounds so fishy. I have read that this has happened to other people and it follows the same pattern. They claim a 2nd party uses your credit card to access a report. I don't believe that. I think if someone has your credit card #, they would go to Walmart and purchase stuff rather than a credit report. I suspect that Experian is the source of the fraud. They have access to a lot of information, so they are banking on consumers not checking their monthly statements, and if they do, and are called on the carpet - they reimburse the complaining person.

Experian, a credit reporting company, charged $19.95 to our credit card without authorization. Fortunately, our credit card company caught it, canceled our credit card and credited our account.

After doing the $1 credit check, they charged me for 3 months of $17.95 before I realized. They agreed to credit me back for one month only, despite speaking to 2 reps and a supervisor. Now I'll call my bank and try to see if they'll reverse the charges. They are hugely misleading and of course, only let you know that there is a 7-day cancellation period or else you'll be enrolled in a membership in tiny print at the bottom of a welcome email.

After paying Experian $1 for the credit report, I found a charge of $17.95 on my account today that I had not authorized. I have contacted my card company in writing and by phone. I tried to call Experian but couldn't get in touch with an actual human. Thieves! I am being ripped off by one of the three main credit bureaus!

I was charged many times after I provided Experian with my credit card. They promised to charge $1+ for my credit report. After this, I was charged a few times with various charges ($18.95 and $34.79 twice). The telephone conversations with their representatives were frustrating and mostly useless. Finally, they promised to issue three refunds ($18.55 twice and $19.54 once). Actually, they are supposed to refund me for $69.58. The way this company operates is itself a fraud.

We found three unauthorized charges placed by Experian on our credit card statement for April 2012. When we called Experian, they were hostile and completely unhelpful, so we took our complaint to our local police department. The officer there called Experian and was treated in exactly the same way, something she had never encountered in years of dealing with credit fraud. After VISA reversed the charges, Experian was embarrassed into cancelling the charges. To date, Experian has not revealed any information regarding the perpetrator of this fraud or apologized in any way for what it did. It has taken many, many hours to try to sort all of this out and we have had to place a freeze on all of our credit because we have no idea who, besides Experian, was involved.

I ordered the $1 report and then the three credit reports for $31.95. I clicked no on the bottom of the form and they still charged me $17.95 a month. I called today to have have them remove charges. Very unethical company. Do not use them.

I also noticed unauthorized charges from Experian, one in March and one in June. Both times, I contacted Experian and was told that someone with a different name, address and SS# used my debit card to get a credit report. Really? You can't buy a pack of gum unless you have the correct credit information. I have contacted my bank (Chase) and was told that they will put a block on any future charges from Experian (we'll see how that goes) and all the charges have been refunded. I have filed a complaint with the Florida Attorney General. This year, there are 168 complaints regarding this issue and I have also filed a complaint with the FTC. I strongly suggest that everyone do the same. Something very fishy is going on.

At the normal expiration, I received a credit card from Chase but never enabled it because I use another card. Then, I noticed some charges for $19+ for the past two months from Experian. To the best of my recollection, I did the one-time credit report and canceled the account with Experian. That was years ago. Now, these charges appear out of nowhere. Who gave Experian a license to steal? How were these charges authorized? This company goes beyond unethical. It is pure hypocrisy.

This organization is destroying the American economic system and refuses to honor privacy laws, federal laws and to separate from multiple offerings prohibiting consumers from gaining access to employment, business services and credit when and where needed. Citizens of this country need to unite to shut them down if they do not change their practices and report accurate credit and provide access to consumers under current laws without blocking. I am blind and they refuse to send or allow me to access my credit files that have repeatedly cost me job opportunities, and the ability to conduct business in a normal manner.

I paid $1.00 to get my credit report. They charged my account $1.06 then several days later, I have a charge of $19.07 from Experian. How do they get by with this? Is something being done about this company? Look at these complaints on this website. You cannot call and talk to a real person. What a crock of crap. This needs to be investigated. I am writing letters to everyone imaginable. We need to pull together and file a lawsuit against this company. Scammers!

I was denied a credit card because of an item on my Experian credit report. I bought a copy of the report (which also is a scam because they use a low intro price to lure you in for a monthly fee scam - you need to call to get it stopped). There was erroneous information on the report and I went through their process to remove the erroneous information - twice - even got them a letter from the company they were reporting that I had a judgment from. It didn't matter. They sent dispute results that said the bad information would "remain". I'm talking with Ohio AG office, also contemplating a civil suit. It's an open and shut case.

My husband did their $1 credit check back in October 2011, while he was deployed. He canceled it right away and never thought about it again. This past Saturday, I was trying to pick up something for our baby, only to find out we had no money in our checking account. It turns out Experian has been stealing from us since then in amounts of at least $19.95 a month. When my husband called this morning to get our stolen money back, they fought with him and refused to refund anything but the latest payment. I am furious and want the rest of our money, but I've got no way to reclaim it. Avoid Experian if at all possible. I will be canceling our checking account and moving to a new bank to prevent them from doing this to us again.

There’s a charge on my credit card, but I did not order. I have tried several times to get a hold of Experian, but there’s no way to contact them! How do I get them to stop charging my credit card?

I received my CC this week. I noticed a charge for $19.95 from Experian. I called my CC company and they hooked up Experian Fraud Dept. Experian said someone by the name of Rosa **, no last name, is trying to open up a CC in my name. First, I believed them and got a new CC. But after reading all of these comments, I believe they somehow get your card (Experian) and slap a few charges on your account with hopes that you will pay it. No way Experian, now I am getting the BBB involved.

I found three unauthorized charges on our credit card: $12.95 on May 4th, another $19.95 on May 4th, and $19.95 on May 13th. I have never done business with them and did not authorize these charges. When I contacted my credit card company, I had to cancel my credit cards and have new ones issued. I tried to call the number listed on my credit card statement, but they are only open from Monday through Friday. Hopefully, no other damage has been done.

I spent close to 4 hours in totality trying to remove my credit freeze. There is no number that connects you to a live person. The number they list is 888 397-3742. The other numbers listed on the Experian website is not staffed with customer service representatives who have any idea how to help. The phone that is listed was also not working intermittently.

Thanks, Experian. Enjoy the $80 bucks you got from us. We will never use them again. My husband ordered this service from Experian. I guess he thought it was a good idea to check his credit report. No one told him that everyone is entitled to look at their report for free one time a year! He thought he only had to pay $19.95 once. Like many other husbands out there, he doesn't even look at the credit card statement. Our credit card was being charged from January 2012 to April 2012. When he finally got around to calling, they said they were going to refund the last month, but they still charged us for April. I understand they did nothing wrong by law. They just prey on people like my husband who order it, forget about it and never open their credit card statement. Experian, you are a credit report company. Why go ** around with people’s credit? Who the hell needs to monitor their credit report that closely?

I am so sick of this sleazy sign up, charge later billing garbage. Who can honestly work for a company that makes its money by borderline subscription scams? I was under the impression I had to cancel the account within 30 days before it would charge me, then I look after a few days, and it's ($20) charged to my account! Turns out it's 7 days now! Those ** changed the amount of time before they auto bill the credit card. I thought that perhaps they may be reasonable if I immediately called to cancel as soon as I had the charge since they have the ability to verify that I had not logged in since the account inception. Would they give me my money back? No. Just another crap scam out there in the world. ** garbage.

I am receiving monthly charges to my credit card of $19.95 for services by Experian which I have not authorized. I have disputed the charges with my credit card company and they have reversed the charges. This is the second time in the past four years that I have received unexpected monthly charges from Experian. I want to know what you will do to stop these unwanted and unauthorized charges.

I ordered your $1 credit report. Then, I realized I was charged $17.95 for a monthly service. I went back to your website and saw where you snuck that fine print cancellation disclaimer in lighter text on the bottom with no corresponding email address or instructions to cancel. I have now canceled my card and will get a new one to stop you from charging me again. What you are doing is fraud - plain and simple. So, screw you.

Since January this year, I have been receiving fraudulent charges from Experian.com. Every month, I call to my credit card and they promise to stop the charges. Last time, in April, I called to my credit card and Experian, both side promises to stop this charges. However, in end of April, I had 2 charges from Experian. This time customer service in my credit company promise to block all charges from Experian, but it looks like I will need to close this credit card. I was their customer for almost 15 years. I have credit protection. However, they cannot or do not want to protect me from fraud.

Since October of last year, I have been receiving fraudulent charges from Experian.com at least once or twice a month. I have never visited their site nor ordered a credit report but I continue to get charges from them at least once or twice a month! Every time I call, they just say, "Oh, this happens all the time. I will shut down the account and refund your money." I have done this so many times now I now have Experian on speed dial. I have changed both my debit card and credit card numbers but somehow the charges keep coming and I never get any other fraudulent charges from any other company, just Experian. I have asked them to block my card from being used at all and they said they can't do that. I will either need to get a new card or keep calling back to cancel the charges. The most recent just happened today. I just received another two charges.

I noticed two Experian charges of $19.95 on my credit card. I called the credit card company and they put a block on Experian charging me for anything and replaced my card with a new one. Yes, that's a pain but the old number is totally compromised. They also told me to call Experian and ask for an explanation. I did and was told that someone had opened an account with my card number. The Experian woman was chatty and told me the name of the person. He had only used a first name and an initial for a last name! Come on! Experian actually opened an account with that info! Shame on them. I'm amazed by this experience and now feel that I have to constantly check my credit cards for phony charges. What a pain in the ass.

It actually does not look like this is Experian's fault, but someone is using their services to commit fraud. One of my credit card companies contacted me because of unusual charges. They reversed them and issued a new card. One of them was from Experian which was worrisome. The next week, more charges popped up on a different card. Someone used my cards to pay for credit reports for four other people. I am guessing they also used someone else's card to pay for a credit report on me, which is how they were able to more easily gain access to multiple accounts (finding out where I bank, etc).

I checked my statements on my debit card. I was charged $31.99 in April and now $19.99 yesterday. I haven't even signed up for their services nor do I want their service now. Fraud. I will call them after work to dispute. Join me in a lawsuit anyone?

In March, Experian charged my credit card $19.95. I had not contacted them for anything nor authorized any charges. My credit card company reversed the charge. I just found another charge from April for $12.95! Is this really Experian doing this or some other group impersonating them? The merchant name was slightly different each time (Experian Credit Report and Experian Credit Score). Either way, it is a scam and I am annoyed!

Like many others, I noticed a "recurring charge" of $19.95 on my bank statement. I had ordered a "free" Experian report on 4/20/12 and my account was charged on 4/25/12. Nowhere did I enter my debit card number. I don't know how they got it. When I called the 877 number listed on the charge, I was told the card was blocked and the charges would be reversed. When I asked about the scam, they couldn't give me any answer. They said a person named "Batty" used my card. They said I could request a subpoena be issued by writing to P.O. Box 19729, Irvine, CA 92623. I have no clue what is going on and want you to follow up and get to the bottom of this. Thank you!

Just got my credit card bill. It has a $12.95 charge for a credit report that I neither ordered nor received. I put it in dispute with my credit card company. I emailed Experian and got a stupid form email back telling me of the services they would like to sell me. I want to know how they got my credit card number. Thieves.

I canceled Experian. Now, they are still debiting money from my bank account. They are stealing money out of my bank account. How do I put a stop to this?

Once again, I was charged $19.95 by Experian fraudulently. It happened in March 2012 and now again in April 2012. I had called and got reversals for the charges in March and was told I needed to change my credit card number. I did not do that because it is a major inconvenience for me. When I was charged again in April, I called and they said they would reverse the charges again but somehow, could not stop this recurring charge. I told them they needed to fix their process and block these charges. Eventually, the woman said she thinks my "account" is now blocked, but I don't know if that is true.

I answered an internet ad offering a free credit report from Experian. In the process of obtaining my "free" report, they asked for a credit or debit card. They charged me $1.00 even though this report was supposedly free. Then about two weeks later, a charge of $13.75 appeared on my bank statement. I called my bank, found out that it was listed as a "recurring monthly charge" from Experian. I called Experian, they refused to refund this money so I wrote a letter to their consumer complaint department. This is out and out fraud, but I have not heard anything back from this company. Caveat emptor. Even the credit bureaus rip you off.

I googled for a free annual credit report and apparently, was directed to the Experian website. Rather than a free report, I was later charged $31.95 for the report and was enrolled in their membership program without authorization. 8 days after receiving my not-free report, I was charged a $17.95 membership fee. I immediately contacted customer service. The female CSR I spoke with stated they would not refund the $17.95 fee as I did not cancel the membership within 7 days. I was very upset and told her to cancel the membership, which I did not authorize, effective immediately. She then attempted to hard sell the membership at a reduced rate. How can Experian charge a $17.95 monthly fee for membership and at the same time, offer to charge about 1/2 of that amount? Ultimately, I was charged over $50 for a free report. Why was my report not free? I have no idea how to have my money refunded. Beware of Experian.

On 4/2/12, I noticed a charge of $33.95 on my checking account from Experian for a credit report. I had not ordered a credit report and had not used Experian for anything for at least 5 years. I called them and was told that an account had been set up using my debit card, that they would cancel the account and refund the charge. I did receive a refund a few days later. I did not have any other unauthorized charges, but decided to get a new card anyway.

On April 6th, I ordered a one time Experian credit check, directly from their website. I received the credit check with score, and was satisfied with it. I was charged the advertised amount for the credit check and score, and had no problems with the service at that time. On 4/14/12, I then went back to Experian.com, in an attempt to view my already purchased credit report again (you can view it for 30 days). And also, because I was referring the site to my mother. Later on that day, I received an email mentioning my purchase of a three score report for $39.95.

I filed a dispute about my Experian Credit Report. They sent me an email to a link to see the dispute resolution. The link asks for information including social security number. However, it will not allow me to type the number in. There is no other way to review the dispute resolution report and no way to contact Experian otherwise. Plus, they only give you four days to review the resolution online, so they pretty much have you in a stranglehold here.

I signed up for a $1.00 credit report and now I am being billed $19.00 a month.

It charges you $1 but then hits you for recurring monthly fees without ability to cancel online. The credit card bill did not have a number that allowed to cancel. Out and out fraud. It took me months to cancel with disputes going through my credit card. Someone should be filing a lawsuit with this crowd. Even the credit card company said this happens all the time with Experian. Stay away!

I just discovered a $19.95 charge on my debit account for a credit report that I never ordered. The money was just taken out of my checking account without my knowledge or permission by Experian. According to my checking account statement, it was for a credit report. But I have never ordered a credit report. I have never asked for any credit report or wanted one nor have I applied for any credit cards in the past two years. So it doesn't make any sense. I called the company and got no information about why this money was arbitrarily removed from my account without my permission. Isn't this theft? How can it be legal for someone to just take money out of your checking account without your knowledge or permission?

I found a charge of $19.95 from Experian on my credit card. I called the 877 number on my statement to ask Experian the basis of the charge so I would have info for my cc company when I disputed the charge. The Experian rep said he couldn't tell me anything unless I supplied him with my full credit card number! No freaking way! I told him that was not going to happen. So he told me to dispute it with my cc company or I could request a three way call with Experian and my cc company. I told him I'd like to do the 3-way call. So he said I should hang up and he'd call me back once I had my cc company on the line. I would wait for eternity for that call?

I saw a credit report for $1 and purchased it. I found they charged me $16.95 and probably will every month although I never requested this. This is out and out fraud.

I was billed $17.95 for something I did not order. I called and found out it was some type of credit monitoring fee. I don't remember seeing anything on the web site about this. I have used other credit company websites in the past and have not had this problem. This is the first and last time I will use Experian.

I have a charge on my checking account for $14.95 that I did not authorize. I'd like to know how and why you charged my account without my authority. I will contact authorities to file a suit about this. I see I'm not the only person you're doing this to. Please refund my account now.

I went to file a dispute with Experian but first found out I had to pay for a report and wait for the report number to be mailed to me. Once I received the report number and logged in, it did not work. I spent over 30 minutes on the phone and never had the issue resolved. This company is ** incompetent!

I just got charged $17.95 for something I didn't order. I did not click that I wanted their "membership" but I was just agreeing I would pay one dollar to get a credit score number. That's it. I have called and they said it would not be charged anymore. What a rip off and scam! How they are allowed to do this is beyond me.

Experian falsely charged my credit card $19.95 for a credit report that I never requested. There is no possible way I purchased the credit report. They fraudulently used my card.

I discovered a $19.95 charge on my credit card for a credit report from Experian. I already paid for a monthly credit security service through Citibank, so I knew this was bogus. My credit card company says this is not an unusual complaint. How can a company like Experian fraudulently charge my credit card? They have my number, my SSN, my birthdate, etc. They should be fined by whoever watches over these groups (anyone). Beware.

There are unauthorized Experian charges to my debit card. I have not used the free credit report in over 5 years. I even cancelled before the time given because I didn't want the service. It just wasn't worth what I wanted. I contacted my bank and they disputed the charges and cancelled my card. I was sent a new card along with findings that all was credited. Not 2 days later, a new charge showed up on my "new card". Now, I have to start all over again. They are nothing but thieves and I'm going to prosecute! I'll find my own attorney because I'm tired of being screwed!

Experian charged my credit card $14.95 and $19.95 in March 2012. They said (after I found this web site and called 714-830-7000) that someone ordered credit reports using my charge card. They will refund, but they advised I get a new card (I will not do that unless other charges appear). The problem seems to be Experian itself and not some stolen credit card number since I have not had any similar problems with that card. I would advise that no one should use Experian in the future since they either fraudulently charge these things themselves or they do not have proper controls to ensure these charges do not occur.

I just spent two hours, trying to solve the problem with some fraudulent charges I found in my debit and my credit card. I found charges made by Experian Credit Report that I never authorized. $19.90 USD was taken from my cards per month on 2012, and $14.99 USD for the last months of 2011. Two different people with an account with Experian had been using my cards. I talked to Experian, and they told me they will refund the charges (I hope so). But they also mentioned they can't do anything to prevent this problem. Are you kidding me? Even if their name is involved, they can't do anything? Everybody needs to know what Experian is doing!

I tried online calling multiple phone numbers and I cannot update my current address. So I get charged every time I unfreeze my account. I have moved over a year ago and they have not updated my address so they can keep charging me. When you go online, the only available options to dispute is to purchase their useless credit monitoring junk. They should have a way to contact them online to correct simple items such as addresses.

I noticed an unauthorized charge to my debit card of $14.95 on 3/6/12 by Experian at 18500 Von Karman Avenue, 877-3002507. I found that I was charged again with the identical amount and transaction on 4/6/12. I have not authorized these transactions. I want them stopped and I want my money back.

I know a lot of people are having this issue. I had two charges over the last couple months totaling $50. This is what I did. I called the bank first and canceled the card and had a new one sent out. The hardest part was finding a phone number for Experian that would get me to talk to a person. The phone number is 1-714-830-7000. The representative was helpful and told me the charges will be refunded only took about 10 minutes. He said people are using stolen credit card numbers to use Experian credit report services.

Experian robbed me - Experian somehow got a hold of my debit card number and started charging me $19.95 every month. I had to go to my bank and dispute the charges. My bank got my money back and issued me a new debit card. I have never ordered anything from Experian. I am waiting to see if they do it again like the other people here say they do. These Experian people should all be sleeping with the fishes.

Experian has done nothing to remove a false item from my credit report. The company reporting does not have the right name nor can they provide proof of the alleged debt (because I never had the account and I sent a certified written request to provide). Experian has left the item which "remains unchanged" without verification. It has stated that the line item will remain until September 2015. Why? This doesn't seem legal. There is no proof. How is a company able to provide false information on someone else's credit report? This makes Experian look dirty. Please guide me.

I wanted to get an idea of what my credit score was because I was trying to get my first apartment. I used FreeCreditScore.com and the site stated that there would be a one time fee of about $14. After reviewing my score and getting my apartment, I later noticed that $40-$50 was removed from my checking account on February 29. Yesterday, March 30, I noticed that about $45 was missing from my paycheck that was drafted into my account. When I called my bank to find who was taking my money, they stated that the company Experian charged the amount to my debit card at the end of each month. They also said that I was not the only customer to have this complaint and I was given a number to call.

My bank account has been charged two times in the past week by Experian credit, unauthorized by me. The two charges were $14.95 and $19.95, same as what other people have experienced. The hassle of dealing with this and having my bank deal with this is infuriating.

We were billed $14.95 monthly from November 2011 to February 2012 for a total of $59.80 on our Citi AAdvantage Visa Card. We never subscribed to any services from Experian and we protested these charges that were refunded on 03/08/12. Then on 3/09/12, Experian again billed us $14.95 and on 3/11/12 for $19.95, both on a Citi MasterCard that was never used since the beginning on October 2011.

Unauthorized charge to my checking account - I found a charge from Experian of $19.95 dated March 26th, 2012 (I never bought anything from them). I've never used them. I never gave them any information so I have no idea how they got my debit card number. I would love to sue these thieves.

In February 2012, I checked my bank account and had two $1 charges on my debit card authorizations, which were from Experian. I called the bank fraud department, canceled my debit card and was issued a new card. The bank reversed the charges and I thought all was good. In March 2012, I go to my bank account and I noticed Experian has put a new charge of $19.95 on my debit card. I have not given my new card out to anyone.

I applied for credit and was told that there was a bankruptcy showing on my Experian credit report. Upon further investigation, it was found to be my parent's bankruptcy. My dad and I have the same name, but I am a junior. Experian is showing my social my dad's social and my DOB. I have filed a dispute and Experian says it could take up to 2 months to fix. Experian is the only credit bureau that shows the bankruptcy. I have also filed a complaint online with the Federal Trade Commission. I believe that this is a Credit Act Violation and I want this taken off my Experian credit report immediately!

I have received a phone call today from my twin brother indicating that he went to apply for a mortgage and the bank had denied him because he already has mortgage, car payments, and credit card bills that he owed! Needless to say, my brother never owned a home. He does not have car payments and I am sure he does not have any credit cards! According to the bank that he applied with, my information is listed under his credit report reporting from just Experian! This is unacceptable considering the fact that although we are twins, our names are completely different. I am scared to know that if it happened with him, I am not comfortable knowing that there is a possibility that my information is located under someone else’s credit report! I have worked too hard for this type of behavior to be tolerated! If there is any way I can have your assistance in solving this matter or receiving further guidance, I would be very grateful! My credit score, information, and my life are at risk!

In Feb 2012, I had several charges for $1 on my bank statement from Experian. I called the bank fraud department, canceled my debit card and was issued a new card. The bank reversed the charges and I thought all was good. In March 2012, I noticed several other charges from Experian on my new debit card for $14.95 and $19.95 one night. I definitely didn't give this card number out. I again canceled my debit card and opened a case with the bank fraud department immediately that night. My boyfriend called a number for Experian in the morning to find out what these charges were and they wanted my credit card number, which I was not willing to give. The representative did mention this was his 15th call like this by 8:15AM Pacific time.

I have been told they sold my dead mom’s info to other loan companies and credit card companies. I have been receiving phone calls and was shocked when I questioned where the info they had come from to be told it was Experian. They had sold the info to them. This blew my mind.

I've been hacked 3 times now. Experian made three unauthorized charges to my 5/3 credit card at the beginning of the year, causing my bank to have to cancel the card and issue a new one. Now, I find my Chase card has a pending $19.95, dated yesterday. I've never dealt with these people, never asked for a credit report. This is not a mistake, judging from the number of people complaining. Who has the ability to stop this company from outright fraud?

On March 14, 2012, Experian made two charges to my Chase debit card - one for $14.95 and one for $19.95. When I called Experian and gave them my debit card number, it came up under someone else's name. How could this happen! No other false charges have been made using my debit card. Experian said they would refund the two charges in 7 to 10 days! Now I have had to have my bank reissue me a new debit card, which means I have to change all my automatic bill payments. I have never had any false charges to my debit card since I have had it. I see other posts on this website reporting the same problem. I am going to also file a complaint with the Better Business Bureau regarding this.

I noticed a unwanted charge of $29.95 on my debit card and called Experian and they said I set up an account. I told them I never did. I have never even seen a credit report and I have never used their services. I looked further into my account and noticed I have nine charges for $29.95 that I never authorized. They told me they could only refund one month back .

Experian or someone using that name just posted a $19.95 charge to my account and also the same $19.95 to a wholly independent account with a different bank that my husband uses. Neither of us have had any contact with Experian nor did we receive anything from them. I wonder if it is simple fraud from Experian itself or whether the money is being sucked into the Ukraine using that company’s name. We both had to block the cards and get new cards and file a dispute against the fraudulent charges.

Experian allows illegal charges by third parties to a credit card without verifying the 3-digit security code on the back of the card. This causes loss of time and money to resolve.

On Friday, March 9, on my Chase checking account, I noticed two pending charges for $1.00 each. It showed that they originated from Experian in California and an 800 number was listed on the transaction line. When I called this phone number to find out what Experian was, they informed me they were a company that provided credit reports upon request and that in order to find out the basis of the charges, they would need my debit card information to locate said charges. I told them as I did not provide them with this information in the first place, I certainly was not going to do so at this point. They told me that there was nothing they could do unless I provided this information to them.

I used the $1.00 application to get a copy of my credit report due to a rejection of credit, and then your company charged my credit card $17.95. I want a refund on my credit card, as this report should have been at no charge. Do not charge my credit card for any future charges. I cancel all business with your company!

Experian illegally keeps charging my credit card even though I have asked it to be removed several times causing overdrafts. I never gave them permission in the first place. This is an outrage and I will be contacting BBB.

I checked my credit card statement and found 3 unauthorized charges from Experian. I contacted the card company and had them reversed, then I called Experian. It turned out that there were a total of 6 charges as my account had cycled. They were opened in the names of various people I was told, and then I was advised to change my credit card number. Since this is the only unauthorized charge, I must believe that it is an Experian scam. How do they get these credit card numbers? From the credit card companies themselves? I am angry and concerned, and I will take it up with my credit card company.

I went online to Experian to order the $1.00 FICO score for a friend. I used my credit card. 7 days later, my account was debited another $17.95. Experian (really FreeCreditReport.com) has a tiny little disclaimer stating that "if you do not cancel your membership within 7-days, you will be charged $17.95). When I discovered the debit and read all the fine print, I tried to cancel. There is no way on the website to cancel unless you call 888-829-6560. When you do, they will ask for your birth date. When you give it verbally, they'll ask for it three times then ask you to punch in the birth date on your phone. When you do, they'll tell you, "you have made too many calls, we are referring you to a rep". Then you listen to more crap for a few minutes, until a "rep" from another country answers. Michel was my rep. I am reporting this to my attorney general Martha Coakley. Maybe Massachusetts will follow suit with NY and ban this practice.

Fraud charges in my credit card - I used their service and all of a sudden, three of my credit cards got charged for a monthly fee for something I never ordered. In fact, it is used for someone else's credit search. Ridiculous!

I did on online free credit score after being contacted for a possible job by CBV Property Management. I have been out of work for sometime, so I was excited about possible employment. I was assured there would be no charge for the credit check. I have since been charged $19.95 by Experian on 2/4 and 3/5 on my debit card account. Emails to both Experian and CBV have gone unanswered, and neither has other than a long recording when I was attempting to call. I will be contacting the BBB and my financial institution to report this fraud.

This has happened to students on campus in Champaign, and now, to its faculty and staff. There is an unauthorized $19.95 charge from Experian on my credit card. I have not checked my credit score (ever), nor have I signed up for anything from this company. Perhaps there was a glitch in a store on campus and our information was compromised? I am not sure who or how they got my information, but this is an unauthorized charge that my credit card company is dealing with as we speak. This company should be looked at and investigated carefully by consumers before signing up for any of its services!

They took money amounting to $39.90 without my permission. I don't remember giving my account number to them. Can they hack into my computer and do this? I don't know what to do. Can you give some information regarding this company?

I thought it was a law to request an annual credit report, for free, from Experian. I loaded all the confidential information into www.annualcreditreport.com for Experian, only to find out they would send a letter with report # so that I could log back on to request it. The report came with a web address for a site that is "under construction" and the link they gave gives the only option to get this “free report” by paying $1 for your credit report and credit score. Log on to www.experian.com to get ripped off. No thanks.

We have had 2 charges on our credit card that we never authorized. We called the number listed on our statement and some woman from out of the country took our call. We have had two charges of $19.95 over our past two statements. She could not even name 2 cities in the US where Experian is located. I know since I lived near Allen, TX and Schaumburg, IL. We have called our credit card to dispute these charges and have dropped this card because of this.

They will not make corrections - Since last year 2011, I've been disputing items on my credit report with Experian. Items have been paid off, there are duplicate accounts with the same address but didn't amount. Items are more than 7 years old. Letters were sent to creditors asking them to remove it. An item should be a joint account, not individual. I have requested this update with Experian four times and recently reported them to the Federal Trade Commission with no results. Why should I have to pay a lawyer when these items should be corrected?

I recently posted about my horrible experience with the scam business known as FreeCreditReport.com owned by Experian. Last week, I decided to take matters up with the Better Business Bureau. I was contacted by the Los Angeles branch a few days later and the liaison asked for my name, the business name that charged my account (both FreeCreditReport.com as well as Experian in the amounts of $19.95 and $14.95), and my CC number. The next day, with the help of the BBB, my money was refunded and I had my $100+ returned to me. Apparently, somebody at Experian does care about making itself look somewhat respectable, although I still contend that Experian is a scam.

I have been going through my bank account because of fraud on my card this past weekend. In doing so, I just discovered that there is an additional long-standing problem in my account. There has been a recurring charge of varying amounts on my debit card twice per month since at least this past December credited to their company. I am not a member and I did not sign up for the service. I checked just to be sure, and none of my information was recognized in their system. I do not know what name is attached to my card, but it is not my own. I would appreciate undoing those transactions if at all possible. Thank you for your assistance.

I was online approximately over a year ago. I did a credit check for one dollar with the free trial period. When I tried to contact someone, I was told that the charges would stop. Due to my busy lifestyle, I did not take notice until a few months later and again, tried to contact someone. I have tried numerous time to have this issue dealt with! I have been charged excessive amounts in overdrafts because I did not expect this additional $20.00 a month, so I did not calculate it into my account. I just got off of the phone with an automated service and nothing! I do not have a number for Experian nor do I have any report numbers because I used this service once for the trial time allotted. I am a student as well as a parent and this charge is affecting my financial means at the moment due to being a full-time student. Every penny counts for my children!

A credit check was run by a potential insurance agent, and money was deducted form my credit card without my knowledge, until I happened to be checking it online.This has happened more then once, and I want it stopped, or I will report it.

I was on the computer and somehow gave out my bank account to the wrong person. When I called your company, I was beyond the limit for a refund and I guess so. Didn't know I had been charged. Angry is mild word, more like cheated is like it and since I am in computers, I am going to tell all my friends and customers. Your charge caused me an overdraft fee so now I'm out about $75.00. What a racket.

I paid the $1 for the free trial on 2/13/2012 at 11:15 pm. A full day is 24 hours. This was a 7-day free trial. I called on Monday 2/20/2012 starting at 8am They did not open until after 9am. When trying to cancel I was told it was too late and my card had been charged the $19.95. I did not cancel within the 7 days that they start the trial on the first day.

I gave the free trial a shot. Immediately afterwards, I emailed support to see if I can cancel via email since I'm currently outside of the US and was unable to make calls outside the country. I'm residing it and I have an ambulatory disability making it a bit difficult to leave my home to find a place to make an international call. No email yet and that was over a month ago. I'll probably follow up with the BBB.

I don't know how charges started appearing on my credit card--Nov. 2011. $19.95. I did not authorize these charges. I didn't notice the first time. It was the Christmas bill. I did notice the second time. This company is deceptive and dishonest.

I suddenly had charges appear twice each month, beginning in November 2011. I initially thought the first month's pair of charges were legitimate, but when they showed up a second month, it raised a flag. When I saw them occur a third time, I called Experian, and after providing the customer service person with my full credit card number, and repeating it back to her, to make sure she had the right one, she advised that the name on the Experian account associated was not mine. She said someone obviously had stolen my credit card number, but interestingly, the only bad charges in the last 12 months were from Experian! Someone must investigate these folks. Something smells very rotten here. Especially when you see the number of posts about issues like this, just since November.

Entered free credit report on computer. I went through a series of companies and links and eventually came up with Experian. All I wanted was a one time score. They started billing me every month. Finally, I discovered charge of $19.95 after five months. I called Experian. It's a long process to get to customer service. Representative said he could cancel and credit that month. I asked to speak to manager. After a lot of talking, he ended up crediting me for three months. It's a service I never used or saw and I never agreed to sign up for monthly service. I guess it's something they have written somewhere on page that I had to cancel within one week or they would continue some monthly service. Although I'm not sure what they were doing since I received no information online or in the mail. There's no proof that they did anything. Total rip off.

I cancelled my 30 day trial months ago and have noticed they are still taking money out of my account every month $1,499. This is not done by direct debit either. I’m very angry. I have had a lot of charges from my bank as they are just taking money without my knowledge. I’m very annoyed over this. Please, can you get them to stop?

I used them to get my "free credit score" and without knowing it, I was being charged $20.00 a month for credit monitoring. This was in 2010 so I called the company wanting to end my membership. This resulted in me being persuaded to keep the account and they dropped the rate to around $10. Recently, the rate jumped up to $17 and change on my credit card statement.

I have now had not one, not two, but three accounts where this suspicious $1 charge appeared. None of these transactions were authorized. I'm contacting Experian this evening to discuss the charges, but I sincerely hope all these complaints result in a formal inquiry of the company and potential class action lawsuit if warranted. These unauthorized charges have resulted in me canceling all those impacted cards. This is not only a cost of time and frustration to me, but also an expense to the card issuers having to reissue cards.

Yet, this is another sad statement about a company that we, as consumers, should be able to trust. The credit reporting companies have reached a new pathetic low. A very innocent inquiry to a credit score proved to be nothing more than a scam to monitor my credit. I paid to get my credit score and received an email of thanks but no credit score.

I agreed to pay $1 for my credit report and clicked "no" to any other offers, I did not want any other services. Same as everyone else, I noticed the $17.95 monthly charges for 2 months on my bank statement and spent an hour on the phone between tracking down their phone # and getting through to their customer service, who informed me that I was ineligible for a refund. I'm writing this while on the phone with my bank, filing a claim (another half hour on hold). If you find this message, I hope you do the same and encourage your bank to dispute the charges. Their methods should be illegal, obviously thousands of dissatisfied customers duped into a monthly service.

I continue to have a security alert on my credit reports and I have sent you letters and phone calls asking that they be removed. This has caused me higher interest rates if I can even get a loan. No one can access my credit history to give me one because of the security alert and freeze on my credit and all my accounts. Additionally, I have come to believe that my local Post Office in Dana Point. CA 92624 is opening my mail and paying my accounts. This also means that they are judging me, refusing my credit and loans, and charging myself and my family higher interest rates than they are getting. They have ripped off my Social Security too and are not the kind of people me and my friends and their businesses want working for us in the first place. I will be taking this to many other agencies but in the meantime, that security alert must be taken off.

It has come to my attention that Experian is disseminating erroneous/false information about our organization. My attempts to contact them to resolve have been unsuccessful. I will also file a complaint with the Better Business Bureau, but it seems ridiculous to have to take that approach.

They have been swindling money from my account monthly. Make sure that if you ever use their $1 offer to read their fine print, and cancel the moment you get the results you paid a dollar for. Horrible Experience!

Same story as everybody else. These guys decided they'd be charging me $20 a month for no reason. Never dealt with them, never heard of them. Called them and they said someone called 'Shaniqua' and 'Rodney' tried to sign up. Obviously, that's not true, there never was anyone called Shaniqua or Rodney. Had to call my bank, cancel my card. What good will that do me?

This is a bad company. They are ***. I have tried to cancel my trial membership and they give me the runaround. I am writing to the Better Business Bureau in my state and in theirs. Do not ever try them.