Experian Reviews

I recently signed up for a "trial" costing what I thought was $1.00. I soon learned that I approved a $21.95 monthly fee and was charged $39.00 for credit reports that I requested as I moved around the site. There was no "warning" that these charges were being processed. The representative says that the rules are on the website (not in your account). I could only cancel the membership by phone, which was long and awkward. Just beware of the hidden charges that are in this site. I asked the rep if he thought this was fair, and the poor guy had no comment.

I made a mistake and gave Experian my credit information in order to see "free" credit report. "Your card will not be charged if you cancel this before we charge you". I made the all too common mistake in dealing with these guys. When I called customer service the first option I was given was the cancel service option. OBVIOUSLY the first choice of most callers.

Experian portrays their information as necessary to know before starting a loan. What they don't tell you is that their information is inaccurate and useless--based on the report they provided, we re-scored our mortgage application only to find it was 40 points off. They insisted it was due to the scoring the lender used. So what's the point of their report? Completely unhelpful. The first customer service person promised me a 50 percent refund and when I pressed to talk to her supervisor he said she was wrong and refused to refund me. I know they're following a script, but the policies of this company are set in such a way that they are indeed an absolute scam. Also, I had to spend an hour on the phone just to get a human. AVOID.

Yes add me to the list of being scammed by Experian. I just wanted a credit report and they charge you a $1.00. What they really sign you up for is their credit reporting service for $21.00. They tell you, "You had 10 days to cancel" but it so hidden you never see it. Then they tell you, "You can't cancel." Someone has got to do something about this.

Charging my credit card with knowing it! Tried to get my credit score with a one time fee of $4.95 and charged my credit card for 19.95 every month. SCAM SCAM SCAM!!!

Experian started charging my credit card starting in September 2014 without my authorization. We contacted Experian and was told we needed to contact our bank because they could not refund the charges. We were told the charges were authorized to charge our personal Visa card and approved by a **, no last name given. We contacted our bank and had to cancel our card due to fraud. Our bank filed a dispute but could only dispute 3 charges due to Visa rules. There were still 4 monthly charges remaining that could not be disputed and Experian refused to refund. We visited with a supervisor named ** and he gave us no help. Experian charged our card without our authorization and then would not refund for their mistake. 4 monthly charges of $21.20 were refused to be credited back to our account when it was clearly their mistake.

I signed up for a "Free" annual credit report in January 2015 with Experian. Little did I know I was signed up for a $21.95 a month subscription charged my credit card. I didn't realize it until April 2015. I immediately called the company to cancel and refund ALL of my money. They said they can only refund me for 1 month. I asked the customer service rep to switch me to a supervisor because she kept telling me she cannot refund all my money back. Of course I was kept on hold for at least 15 minutes when the customer service rep came back to tell me I have to continue to wait because of "High Volume Calls". Ultimately I was not able to talk to a Supervisor.

I got a SINGLE CREDIT REPORT. Experian provides a credit report. I am charged an initial 19.95. Subsequent month, I am charged 19.95, I NEVER agreed to this. There is NO option to cancel online. My credit card expiration comes, I intend to CANCEL this subscription. I login to Experian, there is NO option to cancel online. AN INVALID PHONE NUMBER IS GIVEN: 1-866-751-6826, I call it and it is a FAX #!! The phone number on the Experian page is NOT a valid customer service line!!!!! There is no way to cancel a subscription, do not ever get a credit report through Experian. They will rip you off forever and never let you cancel.

Promoted as a free credit report, Experian enrolled me: $29.95/month plan I never wanted. Citi Cards is as helpful as Experian is exploitative, and I'm already being credited for two months' charges through their "Dispute Charges" service.

Do not use this company. I went to the free annual credit report website. They offered $1 to see credit score and signed me up for a monthly charge unbeknownst to me and would not remove. Very shady company. No integrity or concern for consumer. They have to receive hundreds of calls just like this.

After disputing the charges with my bank, Experian issued a full refund.

I just went to their website and entered my credit card information. They gave me the report which was portrayed first as FREE! There was no payment authorization at all in the process. I just got to learn that they charged me 39.95 for one time use while checking my credit later on. This is a total scam. And worse they are not willing to refund you (called them and did not get clear answer why the system is designed in such away). I am really frustrated.

I signed up for the $1 credit report on the website. It said "Your $1 Experian Credit Report and FICO Score includes: Instant online access to Experian credit report and FICO Score, Your credit rating and what factors raise and lower your FICO Score." What it didn't say was that it automatically enrolls you in a $21.95 monthly recurring credit monitoring. It was billed to my credit card 7 days later. When I called to ask that the charges be removed, they refused, citing that I had 7 days to cancel the credit monitoring. That would have been easy to do had I known they were going to enroll me. I would advise NOT to use their $1 credit report.

I signed up to receive my credit report for $1. I called 3 times for 3 months and EVERY MONTH my card was getting hit with charges. I finally got a hold of someone today who said they would cancel yet again and they said they were unable to refund the charges that were already paid. She said, "I saw you logged in on blah blah blah dates," my response was of course that was to get my stupid member number again and to call and cancel for the third time. She assured me it would be canceled this time but saw no record of me calling the first 3... WHAT A JOKE! After she told me she would cancel my account I hung up.

I wanted to check my credit, and picked Experian to do one of the free credit reports. Turns out only the report is free; getting your numeric score costs $1. Seemed fishy, but I checked everything carefully and there was no mention of any kind of service or recurring charge. 7 days later, I happen to notice that my credit card has been charged $21.95 by Experian. I call their number (and wait on hold for a long time) then finally get someone on the phone who explains that the charge is for a service that lets me check my FICO score any time I want to, and my 7-day "free trial" had ended. They then try and convince me that this is a valuable service that I should keep. I was only eventually able to get the charge refunded because I had called on the same day, but that was pure luck.

I made the biggest mistake by assuming that Experian is a reputable organization, turned to an organization ran by what look like a mafia. They tell you check your credit for one dollar and then they charge you 21.95 after few days. They would not refund your money, they twist your arm. Is there a government organization to protect us from the crooks and overlook what they do???????????

Called April 1 and talked with an Experian person to get Fico Score. Not told about 7 day trial or whatever. When asked about automatic membership, person said as long as we canceled by 4/16/15 there would be no charges and further membership. Fine. Called today, 4/14/15 assuming we could meet the deadline and be done with it. NOT SO!

I enrolled in this service to check my credit. I was unaware there was a monthly reoccurring charge and was told by the customer sales/service rep that it was clearly marked on the site. Well not-so-much. Anyway, I canceled it and will never use them again. Also, as identity fraud is increasing rapidly, you would think that having out of the USA support/customer service would just add another variable to this. I don't like people in other countries having access to my ss number and other things like address etc. It just opens the door wide for fraud.

They advertise "$1 Experian Credit Report and FICO Score." What they don't tell you on the first page is that you are signing up for a membership. They hide that little part in fine print on the page AFTER you put your info in (I had to go back later and look because I didn't see it). Also, it doesn't say ANYTHING about how they are going to charge your credit card monthly for $21.95. Ridiculous scam and they know it! When you call customer service, you get someone who barely speaks English and tells you that the money is non-refundable. Total rip-off! Don't do it!

Used my debit card to pay $.99 for a one time credit report. Discovered they have been charging me about $20.00/mo for one of their services that I never intentionally agreed to fund. It must have been sinisterly planted. Could only cancel by phone.

I requested a credit report from Experian and was contacted by my credit card company to let me know that Experian had allowed 11 unauthorized accounts to be created, 4 of which were created using the same credit card info that I used to create my membership. This is everyone's worst nightmare. I ended up on a conference call with Experian and my credit card company and that's how we got to the bottom of it. The same day that I ordered my credit report, other reports were ordered using my credit card! Shouldn't a red flag go off somewhere with this folks if they see the same credit card being used for the same purpose many times? Who in their right mind would create multiple memberships for themselves?!! They should in no way be put in a position of monitoring anything on anyone's behalf.

Do not use their website to check your credit score!! They charged me to check and automatically enrolled me without my knowledge into a monthly membership at $29.95 per month!! They would not reverse the charges, and when I got angry hung up on me. Complete crooks with no government oversight. BEWARE, DO NOT DEAL WITH THIS WEBSITE.

Website was not clear about signing up for a monthly program and getting charged for it when purchasing a $1 credit report.

I found that I was charged $21 by Experian. When I tried to log into the account from the emails I was receiving, it stated my account did not exist. When I tried to call, it was a continuous loop of options that didn't apply. I had to cancel my card.

I joined their one week free trial for a credit report in which I was only checking my report for changes which only take one look. So I called to cancel before the free trial was over. Came to find out 7 months later that they were taking my money which I never authorized. They are still sending e-mail trying to get me again...

As many others have mentioned, Experian offers a free credit report for just a $1. It is more than clear that when you give your credit card number, you will be charged $1. What you don't know until it's too late, is that in the fine print, they will charge you a monthly membership fee for $21.95. I spoke to an Experian representative immediately after seeing this charge as I had no idea what it was related to. They said they would cancel my future membership, but could not reverse what had been charged to my card already. VERY unclear on their website. Representative and supervisor saying the same story. Filed a dispute with my bank immediately as this is not how reputable businesses make money.

Experian is a predatory company using fraud to perpetuate scams. Signed up for $4.95 FICO score report, now I realize they've been charging me $49.95. I'm beyond furious. It is a legalized, sanctioned scam. Don't fall for it.

I signed up for the $1 credit report on the Experian site. I read the report and logged off. Later I went back to the site and saw the "fine print" that said I was subscribing for a $22.00 a month credit service unless I called them to cancel. Rather than call them and have them possibly still bill me, I cancelled my debit card with my bank. They sent me an email inquiring into the problem with my debit card when they could not bill in March. In April (long after I had my new debit card) I got a debit from Experian for $21.95 for the March bill and notice that they would bill again on April 4th for the April subscription.

Went online yesterday to get a free credit score from Experian. Said that it would cost 1.00. So I thought okay let me check my credit score. Gave my credit card number. Another pop up came up and said "Would you like to see all three?" Not thinking that they were going to charge me extra. Checked my account today and there was a 49.95 charge to my account. Called and spoke with a ** from the Philippines. He checked my account and said "No they charge 49.95, charged was for all 3". Told him why would I agree to pay 49.95 for something that only cost 1.00.

First I will admit, I was not very responsible with my credit in the past but I've been working diligently in rebuilding my credit and pay any money owe to a few creditors; with this said, I'll like to say that TU and EQ are far more reasonable and understanding than Experian. I've worked with TU and EQ in removing several negative items from my reports and I must say that they have been phenomenal but with Experian it's like hitting a re-enforced brick and iron wall...

Due to compromised social security I had to put a lock on my social and when I did it at Experian it popped with a $1 credit account. However, the clause that it will be only active till 7 days and will be charged $21.95/mo automatically afterwards was not highlighted anywhere. It's this morning when I had my credit card statement verified and caught it. I had immediately requested for cancellation and received an email. However, I will still have to bear the charge and they would not cancel and refund the pro-rated amount.

Experian should not be in the position of interfering or dictating over the general population and their credit, as if they were a vetted Government agency. Experian is a private, for profit business, why are they allowed to hijack a persons credit! First off they do not offer convenient or timely customer service. They charge you once they have hijacked you with bogus charges caused by glitches, and robot errors. I have a bogus utility charge on my credit report, that has Zero merit. The account is in no way related to me, or my social security number.

I've been paying for the monthly membership for over 1 year. My fault, I signed up for it by not cancelling during the trial period. After using it for a few months, I decided to cancel. I cancelled 3 times, but the charges kept coming. I decided to cancel my Discover card because it wasn't worth calling again to have the same things told to me, "We show no record of you calling before." Fast forward 3 months, now I have a charge on a debit card I literally got in the mail 2 weeks ago. I disputed with Chase who called Experian on 3-way. Experian agreed to only credit 1 of the 3 charges, and wouldn't respond to how they obtained a brand new card number for an account I never had on file. She informed me there were actually 3 cards on file, and insisted I must've logged in and entered them.

I was told $1 would be taken from my account and all I had to do is cancel my membership before 7 days or else $14.95 will come out my account. This where they get you. They leave you fake phone numbers so you can't call and then keep taking money out your account. So what I did was cancel my card and request a new card be sent to me. EXPERIAN SUCKS. LOST ALL RESPECT FOR THEM.

Basically, I have moved and Experian only would allow me to unfreeze for 30-day of a time. They demanded a written letter to permanent unfreeze which took forever, so basically I was still forced to unfreeze to 30-days.

Do not bother looking into this service. It is a total RIP-OFF. If you DO NOT cancel within 6 days from the day you start the 7-day trial. The first day you sign-up count as a WHOLE day. I did not know this until I cancel on the 7th day which supposedly is within the time frame and still got penalize with a charge of $49.95 to my credit card. DO NOT BOTHER with customer service as the WAIT TIME on the phone is LONG and they are of no HELP at all if you bypass your trial on the 7th day.

I signed up for the 'free' credit report for the cost of $1.00 with the plan to cancel after one month if the services were not better than what I was getting from creditkarma.com. It was essentially the same service I was already getting for free so I responded to the initial email I received from them with the instruction to cancel after the free trial period ended. Of course that didn't work so I tried to cancel my account online and since that is not an option, followed the instructions on the web site for the only way to cancel which was to call the toll free number. I called several times per day for several days with the same result - an automated recording saying that they couldn't take my call due to high call volume. And of course after a few days the $21.95 charged showed up on my debit card.

I was supposed to get a free credit report, but did not realize I was signing up for a service with a monthly fee of $24. Site is unclear.

I signed up for the one dollar credit report, which of course you can't get to without paying more money. Experian was the only score I wanted as I already had access to the other 2. But clicked on the "see all three reports button," to be comchargeprhensive. Nowhere did I see that there would be a 39.95. 21.95 monthly charge I signed up for thinking I would use it for the time and cancel, no problem. I called customer service and was told that was how they operate. I told them to cancel all membership charges this minute. 4 days worth of useless reports for 60$. What a SCAM! I THOUGHT ALL THREE CREDIT REPORTING AGENCIES ARE SUPPOSED TO PROVIDE 1 FREE REPORT PER YEAR.

Just got 3-bureau credit report for $49.95. Attempts to print it from their website only resulted in error messages. Experian said this problem had been going on for several months and they suggested I take screen shots of the report and print from that. I feel they should have been able to fix this by now. I feel this is very poor service!

I paid 20 dollars to get my Experian Credit Report, and got less of a summary than CreditKarma.com provides. I am pissed! I went to Experian.com. These people are thieves and need to be shut down. I work with a reputable Credit Repair company, and have never had such a bad experience. I will be taking further action.

I suffered, continue to suffer higher interest rates, adverse, unfair, negative ratings, denials for credit, fraud, ID theft, and unknown consequences for years. Fraudulently carried on a Farmers Insurance policy since 1998 by three others in another state suffering from their "occurrences" struggling for years to be removed from Farmers insurance policy I derive no benefit from nor is my car or myself covered to drive my car. Disputes adversely affect my credit and are not resolved despite repeated complaints and appeals for help to resolve and bring justice to those that have hijacked me and my credit.

Experian is a predatory company using fraud to perpetuate scams. Signed up for $1 credit report, now I realize they've been charging me $29.95 for the last 10 months. I'm beyond furious.

I signed up as Premera was hacked, and offered two years free with Experian. Two days later, I'm getting phone calls from an Experian Marketing Services auto dialer. It was a local call, so I answered, listened, and hung up. I did a reverse lookup of the number, and it was a private residence. I called, and it was a guy sounding just as confused as I was as to why his number was showing up on my call log. This tells me that Experian is falsifying their caller ID. After reading the many, many, many bad reviews and articles, I really regret signing up.

When you use Experian, they have small print that's easy to overlook where they start billing your credit card each month for a membership without telling you. When I noticed the charges, I called and complained. I was told they would cancel the membership and issue a refund. However, they continued to charge me. When I called back a month or two later after seeing that they were still charging me, they claimed there was no record of my first call and they would only give me one month's credit.

I have been a customer with Experian since 11/29/2010 and have been charged $8.95. This month I was charged double with no notification. After a 39 min call, I canceled because they would not credit my account unless I signed up for another 12 months. They won't get any more of my money.

I lost my credit report so I sent a certified letter twice to get my credit report. I receive a letter from them saying I get one free a year and had to pay 11.95 for another one. This took me 14 weeks before they wrote to me.

A month ago I purchased my credit score. No receipts available to print, no emailed receipts. I saw boxes saying that a membership was available and carefully unclicked them. I wanted one score. I called today and went through the automated phone process to cancel said membership. I then called and talked to one of their phone representatives who was very superior and unhelpful. I then cancelled my debit card and filed a fraud report at my bank. The bank's comment "oh, we get this one all the time". Now tell me; Why is the company the NATION uses to collect, compile and have access to all of our most personal financial information, the one who is allowed to regularly rip people off????

Same as other complaints; I inadvertently signed up for the "Free Trial" and was charged $23.32. I called a few days later and cancelled my account, and informed them that I did not understand that I'd be charged for the Free Trial. I was informed by the operator that my membership will be cancelled but that they cannot refund my money. I called my bank and reported this; they got my money back and it was already deposited back into my account. I also cancelled my debit card so Experian won't get any more of my $$. I logged into Experian today and learned that they have not cancelled my account and will try to draw a payment on 3/23/15. I have an email from Experian dated 2/24/15 that states that my membership has been cancelled. I will call them back again now to see what nonsense they tell me. My biggest concern is that my credit may be affected if it seems I have not paid a false monthly charge. Wish me luck!

I have been receiving charges from Experian for several months now because someone committed identity theft using my card. Contacted Experian and they are refusing to refund my money even though they know that it was fraudulent. They will even give me the name of the individual, but nothing else. Apparently they care little to nothing about good customer service.

I did my taxes on TurboTax and afterwards they advertised Experian and the option of receiving a credit score for $1. After paying $1.08 and looking at my credit score, I closed the website after about a minute and didn't give it a second thought. The following Saturday they charged the amount of $23.73. I couldn't dispute the amount that was pending with my bank until it was actually charged to my account and when I contacted Experian that following Monday during their business hours, I was told it was too late according to their ridiculous "terms and conditions" because the money had already been taken from my account.

I attempted to access "mysocialsecurity" website to assure my ssn was not being used by others. I was unable to open my account online without explanation; called the 800 number and the social security rep told me that Experian might have a freeze on my credit account (I had no idea the Social Security Administration had involved a commercial enterprise like Experian in our social security affairs). So, tried to enter the "free credit report" online, not realizing that Experian has put up its own lookalike sucker website - so I got my info presumably for $1. (I used AmEx credit card). Turns out that the reason I couldn't get into my social security account was because Experian had loaded my son's address into their database (he has same first/last name). I couldn't fix THEIR ERROR on the website - could only call a 1-800 number.

TU 751, EQ 763, EX 682. Experian is what most banks use. When updating loan payoffs it can take Experian up to 60 days longer than TU and EQ to report that a loan was paid off. Also Experian reports some soft enquiries as hard enquires. Experian uses a different model (computer program) than the other 2 reporting agencies. With them all having to answer to the FTC, you would think that they would have to use the same program. This puts most Americans into a higher interest rate category. Some cannot get loans due to these differences. For those that are wondering, yes, all three agencies have the exact same information on their reports, although, Experian does show a lot more enquiries.

My sister tried to check her credit score and never was able to. She gave them my account number and they charged on my credit card for four months before I noticed what they were doing. We received nothing for those $59.80 charges and they refused to refund the charges on my account.

After being a customer of FreeCreditScore for several years at a cost of $3.95 a month, I suddenly discovered unauthorized charges, several of them, for $14.95 on my bank statement. This began the hours on the phone, frustrated and increasingly angry, being referred from one agent to another in an effort to resolve this problem. I could reach no one through the address they direct customers to, which is customerbilling@experian.com. The wait times on the phone for "help" were absurd, and no help was given when I did reach someone, just a repetitive script. These people have stolen just under $45.00 from me. I have spoken to four individuals, all who claimed the next agent could help me. Be forewarned that this is a company without integrity that is running a scam!

I cannot even give these so called companies a "star" at all, but unfortunately have to give them 1 in order to submit this report. These companies have been fraudulently "stealing" charges from my credit card since Sept '14!! I have not had the ability to check my statements, as my fiance broke her foot and was misdiagnosed in Oct '13, we had to go through more than You can imagine with that. And then in Jan '15, the same foot folded under, causing her to fall and severely break her tibia, fibula and both sides of the ankle, resulting in surgery. To say the least, I have been trying to be both man, woman and caretaker for a year and a half. After finally being able to get to my statements and go over them, I realized that those 2 companies have been doing this to me. I spent all day yesterday, to no avail, trying to speak with someone, only to be put on constant hold.

I was recently tricked by Experian, a company that is supposed to offer credit reports to conscientious consumers, yet their small print and deceitful tactics have cost me $21.95. Shame on me, but I would have suspected that during a period of widespread fraud, Experian would have been a company that was transparent and overtly ethical. Not the case. Buyer beware, Experian is in the business of separating you from your hard-earned money, employing cheap tactics. Very disappointed.

I signed up for free credit report for $1 on 2/12/15 and was given 9 days to cancel. If you count nine days that gives me until the 2/21/15 to cancel. I canceled exactly on the 21st on line. And was charged $24.95. When I called Experian they said they counted the 12th as my first day and I had to cancel by the 20th. I asked to speak to a manager and the customer representative Leonardo was rude and placed me on hold for 40 min and hung up on me. This company is deceiving people. I'm looking to do a class action law suit if my money is not refunded to me because this is happening to thousands daily.

After using completing my Taxes using Turbo Tax, I clicked on the ad that promoted checking my credit report for $1. Usually I wouldn't pay anything to check my report, but for the "convenience" I decided to just do it. Experian is a trustworthy company after all, right? No. I don't know if I missed the fine print somewhere, but the next month I had a charge for $21.95 for a membership fee. I don't even know how I became a member. I sent an email trying to contact customer service; didn't hear anything back. I finally called the number on my bank statement as the contact information on my "membership" email was elusive and hard to find.

I opened an email from Experian Credit Report. My understanding was that I would get a free Report for $1.00 that would be refunded. A week later (today) I found an ongoing monthly charge to my checking account for $29.95. I called Experian and spoke with a Supervisor and asked him to credit back my account for the $29.95. He insisted that I signed up for the account and I insisted that I did not. He cancelled my account but flatly refused to make a refund. My feelings are that Experian deliberately made the charge is such a fashion that SCAM artist use. It reflects negatively for a credit bureau company.

I order my credit score, I've been charged $1, before the 7 day trial ended I cancel the membership but they still charged me. The worst experience ever. I called them few times, let me just say that it took forever for a customer service to answer my call. Apparently they don't really care about all the bad reviews, so don't expect too much from their part.

This may seem nitpicky, but I do not think it is okay that they advertised a 7-day trial membership but it is actually 6 days (or in their words, the day you sign up is day 1 regardless of what time you registered). I saw their ad on TurboTax and was just curious about credit reporting. Trusted TurboTax, so trusted Experian, at least for the trial. There should be more transparency with the terms of the trial - this is all the small print states: "** The credit monitoring benefit may only be available for 5 days during your trial period since enrollment can take up to 48 hours. You may cancel your trial membership any time during your first 7 days without charge."

I contacted Experian by email in search of an annual free credit report and FICO score - which they provided. At the end of the process, I became aware that by doing so I had become a "member", but if I cancelled my membership within a week, there would be no charge. It may not be impossible to cancel a membership, but none of the options provided came even close to being effective. It is now clear that you get nothing from Experian free without strings attached, and that they make any and all attempts to head off charges as difficult as they possibly can be - for me, until I abandoned the effort out of total frustration... If they do not cancel my membership in response to my emailed "problem" report, I will have to inform VISA to disallow any charges they make.

Last week, I responded to a Google search for a credit report and clicked on Experian because I believed it to be a trustworthy brand. I purchased what I thought was a $1 credit report using a credit card. About one week later, I noticed that my credit card had been charged $49.95. I called Experian to request an explanation, and the customer service representative advised me that I had signed up for a membership and had agreed to $49.95 by clicking on the option to purchase all three credit reports. I explained that I did not recall seeing this information, and would not have paid nearly $50 for a credit report. I asked that my money be refunded and membership cancelled. He agreed.

I went through an FTC website and was given a link to my free credit reports. Transunion and Equifax gave me my reports without a hitch. With Experian, I could not figure out how to get my free report. They offered me one for $21.95 (no thanks), then they offered me one for $1. What the heck, I thought. I can afford a dollar. They failed to give me my credit report (apparently they had some false information about me and I could not verify it) and I thought that was that.

A recent credit report needed for a loan discovered that Experian had me locked. I have never ever requested a lock and do not have a PIN. Three hours ended in futility in trying to reach a human about it. I need a credit report number which I do not have. I decided to ignore it until more transpired. So I started reading this Consumer Affairs comments, about how fraudulent, dishonest, inept and unreachable this company is, and now am greatly alarmed! Here is why:

While looking for free annual credit reports tonight, TransUnion provided one, Experian refused. Experian demanded copies of personal credentials which it also demanded in prior years, and which I sent Experian in prior years, yet they refuse to correct whatever the errors are, and just go on making them, and refusing to provide my online report until I provide the same credentials over and over.

I feel the practices for Experian are predatory. I have a charge for just under $10 every month since May 2014. Canceling a change that I am not even aware of signing up for was very painful. I held for a manager who basically told me to just email. Save yourself some time and go the fraud route with your bank.

I signed up for an Experian account to obtain my credit report for employment; before the trial was up I called and canceled this account. To my surprise the next month (Nov 2014) I was charged $14.95; again, I called in and cancelled. Given the busy holiday season, I didn't realize or notice I was charged again $14.95. January, no charge. Today I log onto my bank account only to be surprised that I was charged Feb 6th $14.95 and again yesterday $14.95!! So I looked on my previous bank statements and that's when I realized the December charge. I called in for a THIRD time, just moments ago, to cancel and they say in fact my account is active and they are now canceling it at my request but are unable to refund me any monies for prior months charged!! What the hell!?!? I am beyond angry and am trying to maintain my composure, but this is ridiculous! They are a thieving bunch of **!

I signed up for what I thought was a one time credit review of my credit score. The cost was to be $1.00. I was then charged a total of $94.85 within the next 4 weeks...... Have no idea why. I called and waited on line to speak with a heavily accented lady who claimed that I agreed to these charges. I told to stop my "membership" immediately and to refund my money. I could barely understand what her response was but clearly heard "cannot refund your charges"! I am now on hold with Visa Fraud Department to see what my alternatives might be. Experian is a real con company.

Subscribed to Experian 7 day free trial 2/13/2015. Browsed through my account and checked available credit reports. Following day realized my credit card was charged $53.07. I called customer service immediately. They claim I've ordered one of their reports and accepted the fee. I would NEVER pay $53 for a credit report. I did not confirm any purchase at any point during my browsing. This is the same as stealing! I asked to cancel the service immediately (you can only do it over the phone), but never got any confirmation email. I have a feeling this is not over yet...

I already complained this to BBB, FBI and the local Law Enforcement Agency. 8 days ago, I went online to check my free annual credit report. Experian.com charged $1 for the report on the same day. Now after 8 days, I see a charge of $21.95 for their membership, which I never signed up for. I called Experian customer service and spoke with the supervisor (Name: Ricardo, Employee ID : **) who refused to give his last name. He said the refund of the $21.95 will never happen because I didn't cancel the membership within 7 days (which I never knew). WHAT IS OUR CONGRESS DOING? Don't they have the JOB to stop Crooks like Experian from ripping Americans like this?

I used Turbotax. They have an advertisement from Experian, "Get your $1 Report & FICO score." Once you're in Experian site, they have questions if you want the other 2 companies report as well. It will cost you more money, click no.... I failed to see the small print saying once you give them information for your $1 report, you will be billed $21.95 for a monthly membership until you cancel your service after 7 days. I checking my charges and one day over see a monthly charge. I call and cancel. The person doesn't have any control but did cancel me out. I know, you always need to read every word but I really didn't expect a company that wants to monitor your credit report and say they want to help you keep a good score is out to rip you off. Can you imagine, how many monthly fees are they collecting.

Requested a credit report from Experian and they debited my credit card 1.00 twice on January 27, 2015 and I cancelled within the seven days on January 29, 2015; they sent verification via my email. Recent bank statement shows they debited my account 21.95 on February 3, 2015. The phone number provided does not link to customer care and they have no email or any other way to contact customer care. I think this is illegal, very unpatriotic and unconstitutional. Something has to be done!

Signed up for the $1 charge credit report then w/o any notice and not considering non-business days. I was charged the additional monthly fee within 5 business days!!! On hold for over 15 minutes. Would not waiver the monthly fee although it was not used! Deceiving business practices & rude staff!

After repeated attempts to get my "free" credit report I decided just to purchase one because I could not understand what the problem was when trying to get the free one - I was eligible for it. I paid for the credit report and score for $19.95. Never was able to view them. I could never get into their site! I tried many times and thought I would just wait and try again the next day, but still was not able to get in! When I called them and they gave me a new user name and temporary login, tried it and still could not get in, so that was enough!

Experian handled themselves just as I had hoped, the perfect company! I needed my score so I signed up on the advice of a friend and I paid my $1.00 and cancelled on the 6th day of the trial by calling in and letting them know that I wanted to cancel my trial membership as it said in the fine print and they were friendly, upbeat, courteous and efficient. Here it is 10 months later and I have not received any other charges, as expected. I would highly recommend this trial to anyone and everyone because I followed all directions that I was given and it worked out as promised. Nothing, but wonderful things to say about Experian! If you listen to them and follow their instructions, you too can have a problem-free experience!!

I can’t believe what a joke this is. After my Health insurance was hacked I was really worried about them Chinese hackers stealing my money, when I should have known the American financial institutes are the bigger thieves. I thought I could cancel the trial membership inside the webpage. That would be a huge NO. You have to call them and spend 36 minutes on hold.

Terrible service, late reply for emails and long waiting times for customers. Bad customer service. ** is MUCH MORE BETTER.

January 25, I signed up for the 7-day FREE trial service for credit report. On January 30, I went to the website to find information about cancelling the service because I no longer wanted it. I could not find any information on the website where I could contact Experian to let them know to cancel the service. I even went to the "welcome" email that they sent to me so that I could see if there was any contact information in any of the links that was in the email I received from them.

As so many other people, I also did the $1 trial membership, I read the terms the I could cancel within the trial period or I would be put on automatic renewal within ** amount of days. After the initial sign up they offered to let me see reports from a 3 credit bureaus, which I did, BUT what was not made clear was that in doing so it was an automatic upgrade, and they charged me $50.00.

I applied for the $1 fee of seeing your credit report and they charged me $21 dollars for a membership one week later. Wouldn't give me a refund even though I never used the membership. Wouldn't recommend to anyone.

When you try to cancel your membership (after realizing what a waste of money their service actually is) they throw you through loops. I've tried many times. They just throw offers at you etc. You can ONLY cancel via phone (even though it sure is easy to sign up online in the first place) and there is always an insane hold time. I'm very confident this hold time is to detour people and not because the lines are that tied up. Then someone will interrogate you wish questions and offers and NOT take "no I just want to cancel" for an answer until you're too defeated and give up to go about your day. I think other companies have been in class action lawsuits for similar behavior. (Example: **). I'm on hold yet again for hopes to cancel. 21 minutes and counting. Wish me luck.

My wife has never heard of EXPERIAN, nor visited any of their websites. She has an AMEX card for emergency use only. It was last used in 2013 and is always kept in a locked drawer in our house. Somehow Experian got her card number, presumably also the expiry date, and then wrongfully charged her AMEX card $1 three times in Jan 2015, followed 7 days later by three charges of $14.99. I phoned 877-481-6825, was put on hold for 25 minutes and hung up. AMEX has refunded the money.

I discovered that it is a long arduous process to get Experian to stop those monthly charges to my credit card. After a very, very long wait on hold, the representative of Experian hung up on me when I couldn't supply a "member ID number" that I was never given. The fastest way to handle this is don't even bother to call them. Instead, call your credit card company and ask for the fraud dept. They will then call Experian with you, be put on hold for a very long time also. Get impatient, and then go ahead authorize they be blocked from any further charges to your account. It's much simpler that way. Save yourself a phone call. Just tell your credit card rep they gave you the run around, because, if you call them, they will. If you've never signed up, and are thinking about it, don't.

I requested a copy of my credit report online for $1. Now 7 months later, they continue to charge my account $14.99 every month. I have sent e-mails, and no response. My bank tells me I need to dispute with them first. I have not been able to get thru because I am put on hold for too long, and I cannot be continuously holding while I work a full-time job. Today, I took the day off and was on hold for over an hour. I finally spoke to a representative. I was assured by Mary that the membership (which I didn't know I had) has been cancelled as of today. She was also "kind enough" to reverse the recent charge because it was just charged yesterday. I explained to Mary that their website is misleading, and should be re-visited by their marketing department.

I was interested in getting my credit score so I got on the internet and saw Experian aggressively advertising that you could get your score online for $1.00. I filled their application along with paying the $1.00 by giving my credit card numbers. Experian gave me my credit score online and again aggressively trying to get me to pay $79.95 for all three reporting credit agencies. I declined their offer. Experian acknowledged my membership and thanked me with a membership number. Nine days later, I got online to review my credit card purchases. Experian had charged the $1.00 but 7 days later, charged me $23.35 as a monthly fee. I called Experian and cancelled the membership but Experian refused to refund the $23.35 fee I had paid. As far as I am concerned, Experian is a bunch of con artists!!!!!

Experian Credit Monitoring Services DECEPTIVELY charged me and then REFUSED to refund me my money when I noticed the charge two weeks later on my credit card statement. In requesting a refund, I spoke with a supervisor at Experian Consumer Services regarding these charges and she was VERY UNHELPFUL and completely FRUSTRATING repeating the same script and not listening or considering my situation. Then she REFUSED to transfer me to a supervisor. This customer service experience is one of the WORST I have ever experienced.

It should be illegal for any company to force you to open a "free" account online after a promise of "free" service (credit score in this case) only to demand you call them at specific hours to cancel it, otherwise they charge you. In other words: making sign up painless, making canceling as difficult and painful as possible, hoping to steal money from you offering services you did not want in the first place (their lousy membership). In other words: not providing much value but hoping to milk "customers" (or should I say: victims) by misinforming them and hoping they don't notice or forget.

I signed up with the $1.00 Experian Trial Membership to view my credit report online for potential inaccuracies. After several attempts, I never even made it to the report due to non-responsiveness from the website. I then immediately tried to cancel my account (so I didn't roll over into the full monthly charge) and you can't cancel online! I had to call them up and after telling the representative on the phone to cancel my account FOUR TIMES, they finally stopped trying to make me other offers. Have some respect for your customers, Experian!

I should have known that Experian was shady when I tried cancelling the trial membership online and found that it wasn't possible, I had to call. Unfortunately I had to call the next day, one day late, and was charged a monthly fee. The help desk continued with deceptive and misleading answers 'I don't understand your question'. Really? How can 'Please cancel my subscription and refund my fee' be misunderstood? They offered me a discount on my upcoming monthly charges! In addition, my FICO score wasn't available. I paid a fee for a service that I didn't receive. If this was just a trial membership, I would have walked away feeling that it doesn't work for me, no problem. Now that I'm charged for this, I'm very unhappy.

I agreed to a one dollar fee and was charged over 70 dollars in less than one month - for what I do not know! When you try and cancel by phone you keep getting redirected and canceling by email you receive an email saying they will look into it. I feel cheated and upset. I work hard for my money and to take money from me without my approval or for any services is criminal. You better believe that I will tell everyone who will listen to stay away from Experian.

I want to fix whatever problem Experian has with verifying my id but can't find out what it is. I had trouble with this problem in the past and am hitting roadblocks again trying to use the healthcare website. When I call the number they will not tell me what the issue is and when I ask for customer service I am only given an automated number where no human can be contacted. I have been running up against for a couple of years now.

In February I received ID theft free from Target's security breach. Soon after my ID was stolen. After seven months of emailing AIG with no return emails, writing letters to the Attorney General of New York and Colorado, AIG still will not pay my claim in full. Thankfully, Experian's Protectmyid has an arbitration clause and AIG will be required to pay the full costs, plus my full claim when I win. AIG is a bad company. Do an internet search of AIG complaints and you will agree. Barbara ** is my contact and she has done absolutely nothing. Very upsetting to a victim already to be victimized again by AIG and Barbara **.

I made every attempt to cancel the membership within 7 days through online selections. However, I was charged $20/mo for two months until I called (waited on the phone for 15 mins) to speak to a live person and cancel. They refunded one month, but they would not refund the other month even though I informed them I did not access the membership and that they were able to tell that I did not access it. Allegedly, the fine print says you have to call and cancel. I informed them that I am an attorney and that if I was having this problem, I was certain other people have had the same experience. The supervisor confirmed that is the case. I said I would refer no one to them and to explain my experience to everyone who would listen. He said they were in compliance with the law. I said I had no doubt that they were doing a great job straddling that line and probably were on the right side of it, but I also reminded the supervisor that following closely on the legal line does not mean it's ethical or right.

I applied for a $1 credit score report, and ended up with a membership that charged me $23 without even knowing I was using a trial $1 membership for a week.

I did the $1 for Experian credit score/report. I saw nowhere that it said it was a trial. I look for that kind of thing naturally. I still have no idea where they hid this fine print but it's obvious that their business model relies on hiding this monthly charge to screw over unsuspecting people. I was very cautious too! I denied all monthly services and thought all was well and good. Nope. 23.32 charged today. Called to complain and cancel account. They kept trying to sell me services and get me to acknowledge my payment to them. I just kept repeating "Cancel my account and do not charge me".

I felt their business practices are shady. You can sign up on their website but if you want to cancel you have to call them and tell them. It's just a sneaky way to lure you and then lock you in because you can't cancel your membership online. $14.95 just to see your credit score and a few other options is overpriced. As a side note, their headquarters is in Dublin, Republic of Ireland. Why the heck is a business in a foreign country meddling in American affairs? Something just isn't right here.

I started seeing charges on my account for $1.00 then $14.99 and I never even requested a credit report nor did I request a subscription of any sort! I tried calling and was on hold for so long I had to hang up and call again. Unbelievable. Small claims court is where I'm heading with this one.

I noticed I had been charged $14.95 on 1/7/15 for credit reports. I checked my past bank statements and saw that I had been charged $14.95 on 10/29/14 and again on 12/8/14. On the website it had offered a free credit check for a one time use for $1.00. They are misleading the public. I was told by two bankers that they make it appear that it is a one time charge, but if you don't cancel it they will charge you monthly, since you have given them your credit card number it is NOT fraud. However you can file a dispute with your bank. I used to sell credit card services and know that their company will be charged $25 for each dispute. So people, if you have has this happen to you, DISPUTE it with your bank.

Our companies have accounts with Experian. One of our companies is closing so I called to cancel subscription. They needed letter on company letterhead. I did this. They are still billing me each month. The girls that answer the phones talk like they are totally uneducated and act like they can't help. WHY are there so few companies that can run credit checks on consumers for us?

Experian billed my card for $14.95 and $19.95, they claim I did't cancel, but I did not authorize the charges, my bank removed the charges but they charged again the next day. After several calls they refused to credit the charges claiming the credit reports are still available. To complain: Their Fax # is 972-390-4937 or Mail is Experian, Box 2390, Allen TX 75013

Singed up for their 7 day trial just to get my ID verified so that I could purchase health insurance. I got a charge for 50 bucks to get my three credit reports. I never asked for my credit reports, and yet they still charged me. After some research, I discovered that Experian is not even an American company. How in the H-E-double-hockey sticks are they the ones who are determining who I am and my credit score? How on Earth are they even involved in American finances? They did refund my money (7 to 10 business days... that's two weeks in real-world time) but that's besides the point. They should not have ever charged me, I never asked them for my credit scores, nor did I have any inkling they were going to charge me. Be very careful with this company, they could care LESS about your credit, and are only interested in making a quick buck.

I was led to the experian site because I was trying to get a loan and had to get credit score so I took a free trial. I never received an confirmation email and they ended up charging me for a membership. When I had realized they had charged me I called and I wanted a refund or at least a partial refund. The customer service was horrible, I called 3 times, emailed them but they would not refund my money and it had been less than 2 days since the charge. This site is a rip off and they prey on innocent people and take their money. Don't click on anything on their site, they will rip you off and give them no personal information, they will scam you. It is a big scam and I think they should be shut down.

You need to call them to cancel the membership. Otherwise, they automatically deduct $20 per month from your card. When you call and contest the charges, they hide behind the fine print in the contracts. You need to cancel within 7 days, otherwise, the charges start showing up. I would go elsewhere if you are looking for a simple credit score. Very disappointing in a "credit score" company essentially stealing based on fine print in the contracts.

When dealing with this company (and any other company offering a free trial), purchase a prepaid Visa card with enough funds to cover the TRIAL ONLY. After they try to issue unauthorized charges to you, the card will reject them, and they will not have your true card info. Never give them your real bank accounts or credit card numbers until the trial is over and YOU decide to continue your subscription.

This company's business model is based upon the idea of signing up for a free 7 day trial and then they start billing you for monthly charges for a full membership. I have no proof that I did indeed cancel and of course was billed. Stay away from companies like this.

I check my credit back in 2011 - while I was deployed they charged me 1995 a month for a credit monitoring service. I had my identity stolen, since then I cancelled early on - before I cancel my account - I cancel through email the first time and then twice by phone. When I got back from my deployment and then again today they are refusing any refund of anything but 19.95. I'm only asking for the 39.95 to charge me today. They will not give me a refund because they claim that I never cancelled. Customer service was nice and manager was rude. Billing department is giving me the same lies that the customer service manager was saying.

I have a credit freeze with your company as well as the other credit info providers. Congratulations. You managed to up charge me $20 per month for a $1 charge that was for a copy of my report. The other providers submitted my report without charge and certainly didn't try to sell me an annual contract to monitor a frozen account. I believe your actions border on fraud against someone who has had to deal with fending off a major identity theft. The fact that you had to sneak this "membership" by me is testament to the fact that your service being sold to a frozen account is ludicrous. Should you continue to refuse a complete refund to my Visa account I will have to report this outrageous conduct to my credit provider as well as federal agencies charged with monitoring your conduct. If you are successful in holding on to the $20, I will publish this email to anyone that might become victims of your scam. Shame on you and your company.

Wish I had read these reviews before attempting to get my "$1.00" credit report. Website kept trying to steer me towards monthly membership, and/or ordering the three credit reports at additional charges. Always knew these credit report agencies were money grabbing, consumer smearing scams, but now I really feel that they need to be federally investigated. Worried about what information I did submit, but used a gift card with limited funds on it because I was already smelling a rat. Never give your major credit card info/access to your bank account, to any scumbags (including gym memberships).

This December, a credit report was obtained because of identity theft. Went online to obtain a report for $1, so I thought. Later in the month I received my credit card statement only to find I was charged $21.70. Upon calling experian, they indicated that in the print afterwards the $1 fee, there was a statement regarding a one week trial period for their ProtectMyID service. If you did not call back within seven days, one would be charged $21.75 a month. I called 11 days after and indicated I did not want their service and only requested a credit report. However, since there was statement after the $1 fee, they would not refund my money. All I can say is, Watch these companies!!!!! They advertise a credit report and you end up getting the money sucked out of you. TALK ABOUT MISLEADING ADVERTISEMENTS!!!! Will never use EXPERIAN credit reports again!!!!

I attempted to set up an account on Experian's webpage, but was told after several tries that my request could not be processed. After each attempt, I would see an error message saying something along the lines of, "We cannot complete your order as requested." I ultimately decided to go with a different bureau for the same information and found what I was looking for. After a week, however, I noticed that I had a charge from Experian on my bank statement. I was very surprised and confused. Not only was I not aware that the account had been created, but I never received a confirmation or welcome e-mail.

I went to the Experian site for my annual free credit review. At the time, there was an offer for $1 credit score. Unknown to me (my fault, I missed the fine print) it also signed you up for a 7 day trial period, followed by a $20 per month service. I noticed the pending charge on my credit card on day 8 and called them. I found out it was due to the trial expiration, then requested the cancel of membership and requested a refund. I NEVER used the service and was about 8 hours past the end of the trial. I was denied the refund and then sent an email escalating to a manager. I was told to write a letter and fax that with my credit card statement. I then received two days later another rejection letter. Nothing changed between my first phone call, my escalation email and the letter. After reading other reviews, this seems to be their practice. Completely unreasonable customer service that makes money off people not reading the fine print. Why make you jump through hoops when they know they will not refund.

I signed up for the free trial of the credit monitoring service. The reports they sent me were just fine. Honestly, I forgot to cancel it during the free window. I'm not mad about that at all. I was reminded about their service when I got new debit cards and they emailed me to say the monthly charges couldn't go through. What was surprising is the charges did, in fact go through on my new card. Experian was never authorized to bill my new cards and would not refund the payments. Terrible customer service and very shady business practices. Do not be fooled by this company.

Do not, do not, do not ask for your "free" or "$1.00" credit report because you will be charged $19.95 per month!!! I am working with my bank to get the charge removed from my account!!!

They have improved, but the main thing is their accessibility by phone. Nice company representatives in the call center. Keep your call centers in the USA though, ok?

I was looking for an apartment and saw the Experian ad for a $1 credit report. I clicked on the ad and ordered a credit score on myself. It was not readily apparent that this was a 7 day trial. I gave my debit card info to pay for the $1 which turned out to be $1.06. A week or so later I notice a $21 charge from Experian on my bank. I called Experian and asked that they refund the $21 as I did not remember signing up for their service. I am a 71 year old male living on Social Security. The Ad placed on the apartment renters site is nothing more than a "Bait and Switch" scam. They refused to refund my money was did cancel my so called membership.

I have found several unauthorized charges with them on my credit card account and it is impossible to contact them or cancel memberships with them. If you sign up for anything with them you will be charged $20 a month for the rest of your life, seriously nothing stops them. Find some other way to get your credit score, but not through them.

My credit card was stolen and I was charged twice by Experian for the $1. I NEVER signed up for a "free credit report" that I've been seeing/reading about. I reported my card stolen and the next month, my new card had 4 charges from Experian - twice for $14.99 and twice for $19.95. The worst part about it - I never used my new card because I have no faith that Capital One could prevent it from being stolen again. So somehow Experian got my new card number and decided to charge my new card for a service I never authorized.

It's amazing that this company, which claims to be a consumer advocate, ropes people into a "trial membership" with no way to cancel. I received no emails, and I was given no phone number to call. The only number on the website gets you to a recording with two options that have nothing to do with membership cancellation. It's obvious that the so called free membership is a con game. They're hoping you won't jump through the hoops needed to cancel, or at least that they can get some of your money before you figure out how to cancel. And this company is supposed to be helping me?

I signed up with them back in August - decided I didn't need the services anymore. Called their service line which was the most frustrating 45 minutes of my life. Provided my name, social, email, my account number with them, and credit card information. Still said they couldn't find my account, but yet I was still expected to pay their monthly charge. I eventually had to call my bank and tell them to hold on charges that try to go to Experian.

I signed up for this report OCTOBER 22 2014. I forgot to cancel within 30 days period. Now it's November 24.. Second payment came out on 22nd... Friday.. I tried to get my second payment of $19.95 REFUNDED.. NOT POSSIBLE. They would NOT GIVE ME MY MONEY BACK for second PAYMENT... That is NOT ACCEPTABLE. I DO NOT RECOMMEND this company...

Here's a new one for you... Ordered the $1.00 credit report via creditscore.com through experian in October of 2013, knowing after reading the fine print that I would have to cancel or get charged $9.95 monthly. I cancelled the account the following month following instructions on the website. I don't follow my bank statements with a fine tooth comb. I generally know the approx balance through balancing my checkbook. I took a closer look one day when I noticed that they were still debiting my card 6 months later, each month! I went to my bank, PNC, and inquired about what I could do. The clerk called experian and let them know that this was in dispute and that this account was cancelled by the customer through their website. They apologize and refund the debit for that ONE month. (the most current month) She then proceeded to cancel my debit card to stop the charges since obviously cancelling through the website was futile. She cut it in half right before my eyes.

After 33 yrs in law enforcement, I know something about deceptive practices. The $1 credit report will cost you an add'l $19.95 if you don't call to cancel the subscription within 7 days. Apparently, it is written there, but you have to read the "fine" print to realize this. The customer service rep wouldn't refund, nor would her supervisor. BE CAREFUL! Read the Terms & Conditions!

Signed up to get credit report for $1 from EXPERIAN. Because I didn't contact them again in a week, they started charging me $14.95 a month. I hadn't received ANYTHING from them for 4 months because they said I had opted for no notifications. So I had being paying $14.95 a month for NOTHING. They would only refund my last month and not the preceding 4 months. I contacted Citibank credit card and they refunded the fraudulent charges and issued a new credit card. DO NOT USE EXPERIAN. THEY ARE THIEVES.

I purchased my credit report for $1 and I needed to see my credit scores because I was just denied for a loan. I paid the extra money (which was taken from my account at lightning speed) for the scores to find out they are not even what lenders look at!! They do not put this anywhere clearly on their website before you agree to their terms and conditions, which you know no one is going to look at because this is supposed to be legitimate information coming from a credit reporting company. But clearly stated all over the place is that they do not give refunds but they do not clearly state that the scores you are getting are not what you are looking for or need!! Definitely a scam, and they are all over TV and the internet advertising so they can steal from people!

Be aware when you sign up for their $1 credit report. Read all the fine print. They will charge you $19.95 a month if you don't cancel within 7 days and they will not email you any receipts for those transactions in hopes that you will not notice them. Very disappointing from a company that is supposed to help protect you against fraudulent transactions.

I was charged $1.00 on my credit card on May 22, 2014 and then charged $32.95 on May 22, 2014 and then on May 29, 2014 charged $19.95 supposedly after the 7 days. This is the biggest rip off and there is nothing you can do about it. I can understand getting the report for 1.00, but why was I charged 32.95. I can understand being charged the next month for 19.95, but why was I charged $19.95 7 days after I missed the trial membership. When I call to ask why I am being charged the $32.95 I am told to get my credit report. I ask why the $1.00 and was told this charge is for the membership. This is what is on their website.

I signed on to the Experian website. My intention was to get a credit report for $1.00. All through the process I was prompted to get all 3 reporting agencies on the report for an additional fee. I was very careful not to select the option for the other agencies reporting. Noticed a fee much higher than the $1.00 on my credit card. I changed my card as I did not want anymore unauthorized charges. Now I am getting notices claiming my account is overdue. I tried to get on the website to cancel the account and find out what is going on. To my dismay I cannot do anything unless I pay the fee first. I am very disappointed that a credit agency is misleading consumers.

While checking my 3 credit reports via annual credit report, I was able to easily download my Equifax and TransUnion reports in pdf format. Such is not the case with Experian - no download option, and while viewing my report before printing, I was logged automatically in a very short period of time. Since I "officially" viewed my annual report, I cannot access it again and very importantly is that I found a major error on this report that I was viewing. So not only can I not access the report (without paying), I cannot file a dispute. As a consumer, we are entitled to access our credit report every 12 months. It would appear that Experian has a twist on this where technically, yes - you were given the chance to see your report. In the real world, here's your 5 minutes (at the very most) then see you in 12 months unless you pay us.

I had my credit card account on hold but Experian apparently let three different people set up accounts with said account. How is that a "credit agency" allows this to happen. Aren't they supposed to be the watchdogs? They did not request verification of information. Is this something that they are intentionally doing to then sell their services? Something is not right with this company.

$15 a month for a "monitoring" service? Some automated nonsense?!?! I signed up for my yearly free credit report and I get billed by these thieves for the last 3 months for some junk I never use. Charge back and I will report them for fraud.

Experian also charged my account $19.95 without my knowledge when I signed up for a $1.00 credit report. I called and they said they do not give refunds. They are crooks trying to get a customer's money without their knowledge. Complain to your bank or credit card company at once.

After being turned down for credit I was told that I could get a free credit report from Experian. I agreed to a $1 fee for this service and without further knowledge I signed up for a one month credit monitoring membership and was charged an additional $20. When I used the website to request my credit report, the bold colorful submission button was hiding the very fine print that was deceptive and unethical! I was not given a receipt for this purchase!!!

Ordered a copy of my credit reports and after one week, they charge you $14.95 for their credit monitoring program. Really despicable practice and I will NEVER order from them again. You can call to cancel it and they do so quickly but you're still out the $14.95 for basically nothing.

To start off I knew that these free trial credit reports are very much a fine print ordeal so I knew I'd have to go through the horrific phone calls to cancel it. Basically I used their service to check my score for a buck and then just cancel it right away. Maybe it's just me but it seemed extremely hard to even find the right number to call, like searching for a needle in a recurring monthly charge bait and switch haystack. When I did get the right number, I was connected with "sally" from a foreign call center. It seems tace insensitive that these big companies make their call center employees use traditional white people names to put customers at ease. I told her I wanted to cancel my trial, I was then lead through what was obviously a script that changed depending on my yes or no responses and then the incredible one time offer of 50% off a monthly membership.

Two words - Experian Sucks. They have charged me $26.51 a month. I recently lost my Mother, I normally look at my bank statement but have been dealing with my Mother's death and also losing my job of 16 years. I called their so called number, they claimed I could not speak to a supervisor and that they had no number for their billing department. I have called my bank and Experian has not heard the last from me. I am going to my local news stations consumer reporter because this is ** and I beg everyone do not go even to their free site, it is not free. I never accepted nothing, so somehow they steal your SS# and bank Account # or debit card # which I did not put in as they claim.

This company is performing deceptive advertising tactics. They lure you in with big color wording/advertising that say get your Credit Report for $1.00. Then in small print at the bottom in black/white they say that you are also signing up for a service for $19.95/month unless you call and cancel within 7 days. I called 3 days after I saw the charge on my account and a customer service representative and a supervisor refused to refund the charge. There are thousands of complaints on the internet spanning years back yet they are still allowed to operate in this manner. This is ridiculous that no one has stepped in to shut this scam down.

Beware of any emails that you get from Experian!!! Experian is guilty of fraud many times over. I was a victim today. I just saw that they took my credit card number that I had used for a 4.95 credit score and charged me 14.95 (USD). I recently got my Free Annual Credit Report from Freeannualcreditreport.com. I received a report Experian, I also paid for my credit score a few days later. I willingly paid $4.95, each of these accounts allowed me access to my report for at least a few weeks I am assuming.

Experian is widely known in the credit repair business as the worst abuser of the FCRA - from constantly changing customer service contact numbers to over-charging for credit reports to outright violations of the FCRA. Experian does not investigate disputed inaccuracies on credit reports so violates federal FCRA laws. Information disputed by consumers usually is not removed because Experian employees do not contact creditors to verify the debt as they allege and within hours the "dispute" is alleged as valid and the inaccurate information remains on file and reported. The only way to stop Experian abuses is for consumers to file individual CFPB complaints against Experian and following through.

I signed up for a report for which I was charged $1.00. That was OK with me. I had seven days to use the membership after which I would be charged $15.95 a month unless I canceled the membership. Six days later I called several of Experian's contact numbers to cancel my membership. Two numbers no answer, another number voice prompt after voice prompt but no help. Sent a email to try and cancel and then I called my credit card company to tell them about my futile attempt to cancel the automatic billing. The credit card company put a hold on any further payments to Experian. This is the easiest way to prevent future charges by Experian.

It's a company of SCAM! Like everyone else here, the same thing happened to me.... They confused you in the beginning and made you feel their service is "free". Once you paid a dollar for their service they are gonna start charging you $20 monthly fee for the "membership" without any bill information/notification. They would email you once a month without telling you the membership fee. Apparently, they are trying to fool the consumers.

[All interaction with Experian was through their web services] After seeing an unfamiliar item appear on my report, I disputed it. It was not removed. After my own investigation I discovered the government mistake and had the original issue resolved. The incorrect, negative information remains on the credit report. I attempted to dispute it again but after it accepted all of my information, I was told that I can not dispute it again. I then attempted to add a "Personal Statement" to my report, but I am only allowed to choose from about 8 pre-made statements; none of which apply to me. As there is no technical reason for this restriction, it seems obvious this is a way to make it difficult for the average person to have an accurate report or provide explanations for Experian's mistakes.

Supposedly notified of service plan 4 times during checkout. Result was $1.00 credit report, then $19.95/month for a sum of $359.10. Contacted customerbilling@experianinteractive.com. Their website is not Section 508 accessibility compliant; I didn't see those notices. And Experian doesn't notify when billing, not with each charge monthly, not with quarterly reminders, not with annual descriptions of charges or billing. They charge fraudulently, hoping not to be noticed.

I obtained a pay day loan from MyPayDayLoan.com and was required to pay $1 for a trial membership with Experian so they could confirm my credit. I repeatedly asked and was assured that this trial membership would NOT continue. Yet, I was just charged for $29.95 on my checking account for a continuing Experian account which I deliberately refused to agree to. I've spoken with EXPERIAN a number of times today and they refuse to refund that money that they literally STOLE out of my account. I never used that account and never would have agreed to continuing membership. I'm elderly and disabled, living on a fixed income; I explained that to them. They refuse to refund that money, which was literally allocated for food this month.

I have tried to call for months regarding to the charges happening every month and every time I call they tell me they are transferring me to someone to help and the phone gets disconnected. I can't seem to find someone to actually end these charges.

I signed up for membership and emailed/called them to cancel, but they continued charging my account for 6 months! I spoke with customer service and a manager -- both were rude and unwilling to refund the charges. I asked for an email confirmation of cancellation, but still haven't received it. The government should be investigating them.

Experian, in cahoots with the banks, terrifies consumers with all the credit card information breach scares. They force people to constantly have to check their credit and the three big credit reporting and ripoff businesses all benefit, along with the banks. They pull the basic bait and switch by offering you a deal for a dollar but they depend on and their income depends on many consumers forgetting about calling back within a week (it's on page 17 of the membership agreement that everyone skips over to click on the 'AGREE' button) to cancel their "membership". Membership means Experian uses the credit card number that you gave them to check on and protect and they help themselves to a monthly stipend from YOUR debit or credit card.

I was fooled by the many ads for Experian saying you can get a credit report for $1. The following month I received my bank statement showing a $19.95 charge for Experian Credit Services. I never knowingly agreed to this outrageous charge and would have never proceeded with this had I known they were hiding in their fine print that I only had 7 days to cancel this service. I immediately called Experian to try and resolve this. They agreed to cancel my membership.....that I never wanted...but refused to refund the initial $19.95 charge, even after discussing how I felt this was misleading and not very clear. I made several calls to the corporate office and dealt with rude and unhelpful phone operators.

Like too many other here, lured by free trial and deceptive offers. The "fees" mount quickly without full disclosure of what you're being charged, unless you watch your charge account transaction logs. Denied even partial refund. Avoid them. Experian does NOT deserve our money and their products are definitely not worth the ridiculous fees - especially when the same information IS available freely elsewhere.