Pets Best Reviews

Good for younger pets, but the premium skyrockets after a few years. Even if you’ve not made any claims. I’ve been a customer for ten years, have never received a reimbursement that outpaced my premium, and they just jacked my premium by over $700. Not worth it. If I could do it over, I’d Put money aside every year in a high yield savings account dedicated to pet care.

I am appalled by the level of dismissal of a claim we have had this ins since my dogs were newborns. Never used but once. 11 years now, we submit all paper work needed by Pets Best. They say didn't receive, husband sent them all papers from vet regards to puppy's surgery. Again said didn't receive. I even spoke to supervisor. Later that same day went to pay balance and husband says got a denial without them receiving records on surgery directly from vet clinic. I walk in clinic same day I'm asked if I wish for vet to send to pet best? I say ironically to Ashley it's already been denied. She's shocked! Asks me without our records? I say yes. She offers to send records even so!

Here’s a strong, clean review you can post—keeps your message powerful but structured so people trust it: ⭐️⭐️⭐️⭐️⭐️ Pets Best Insurance Review. I don’t usually write reviews, but Pets Best absolutely earned this one! I had a major claim for my dog Lexi after she was diagnosed with cancer and needed surgery to remove a tumor from her neck. The total bill was over $8,000. I submitted my claim on 4/9, and by the last week of the month, my claim was approved and processed.

I have been paying $65 a month for my cat and have found Pets Best to be a complete waste of my money. Not only have not covered any routine vet visits, they refuse to cover her monthly medication as well as her preventive heart worm and flea medication. This is after meeting the deductible. To make matters worse, her monthly cost of insurance went up to $95 a month! The final nail in the coffin is that it is almost impossible to reach them by phone. DO NOT GET THIS INSURANCE!

I was recently a victim of identity theft as someone purchased a policy from Pets Best under my name for a dog I don't have. I contacted the company, and after an hour of hold time and talking to two different representatives, I was told someone would call me back in 10-25 days with a result. In addition, they wouldn't give me any information on "my" policy, even though I could verify my information (I guess they felt it important to protect the scammer's privacy). So, I registered my fake account so I could see the details. It shows that someone used my old address, work email, and phone number to open the account. There is no option to cancel online, so I will have to wait the 10-25 days for someone to review and call me back.

I rescind my earlier review. Been a customer 13 years. They finally approved and applied my issue a bloodwork test. I will be covered. Happy end result but getting getting it approved through appeal process was lengthy.

This insurance is a waste, setting up a rainy-day fund would be more useful to a majority of customers. Coverage does not include the majority of a pet's needs, including emergency visits for wounds or preventative care like dental cleanings. When you call to cease coverage, the customer service representative repeatedly uses manipulate phrases to emotionally shame you for considering canceling insurance.

Awful. I would give a zero, but it makes me give one star. My sister passed and we are trying to transfer the policy into her daughter's name for her dog, Bella. I am the named executor in her will, but we did not need to go to probate, so we have no executor paperwork. They will not allow me to transfer the policy, as I cannot produce executor paperwork. I have called and escalated several times (hold times typically 30 - 40 minutes) and get the same story. I finally received a call back from Julie, but the same BS answer. Bella has a pre-existing condition, so we need to transfer the policy and not simply open a new one. One rep even told me I should just have my sister sign a letter to transfer the policy. Hello, she is dead.

I am extremely disappointed and frustrated with Pets Best. I have been a loyal customer since 2022, paying premiums monthly for 4 years without a single claim. Now that my cat finally needed surgery for Tooth Resorption—a condition that clearly developed recently—Pets Best has done nothing but give me the run-around for over two months.

I have had Pets Best for 2 Dogs for over 5 years and until the last 6 months I have not had any issues. Recently I am having multiple issues getting reimbursed - from timing of pay back to errors on their site when trying to submit a claim. Right now I have been trying for 10 days and when I call they can't help. WHAT!!! Then recently I log on and noticed my payment was late even though I have automatic payments set up. It's been 3 weeks since due and received no notification. Then the following day the post on their site they are having issues with cc payments. Thanks for the notice .... Then come renewal they increased my premiums 76% are you kidding me!!!! Well I removed one pet and move them to another insurance. My other one has a heart condition so we are stuck with pets best until her end.