Pets Best Reviews

Absolutely the worst pet insurance we have ever subscribed to. Stay far away from this company they will deny every bill sent their way and always claim pre-existing condition especially if it's a French Bulldog. Basically, your dog is allowed to get sick only once in its entirety of its lifetime. After that they better be perfectly 100% healthy for the remainder of their life, in their perspective. Customer service was even worse and was hung up on as soon as we told them their company is a rip off and we wanted to cancel our subscription immediately.

I have had insurance on my Corgi for 5 years. I have had one claim in five years. I just got a notice from Pets best that my rate was going to increase. I expected an increase, but the cost of his insurance almost doubled. I called them and the woman on the line said cost was determined by their underwriters, and South Carolina had a high rate of pet costs and he was five years old now. So, they almost doubled his insurance. So why am I paying more for his insurance because everyone else has had a lot of claims?

If you are looking for pet insurance, I would suggest shopping around elsewhere!! This company starts you off ok but then jumping up your payments left and right for no cause!! I hardly ever make a claim!! But for the past 3 years, they have jacked up my rates every year more than 50.00 per month!! Now to the point, I am forced to just make as many claims as I can to make it worth having them for coverage!!

⭐ 1 Star. I was a Pets Best customer for 4 years and insured two dogs. I paid over $100 per month and, despite paying thousands in premiums over the years, I often found reimbursements much lower than expected after deductibles, copays, and exclusions. My policy was canceled due to a missed payment. The moment I realized what happened, I called and offered to pay the balance in full and bring the account current. Instead of working with a loyal, long-term customer, Pets Best denied my reinstatement request. I spent hours on the phone with Yvonne from the Escalations Department and a supervisor named Lisa. Both were dismissive and repeatedly told me there was nothing they could do. At one point I was told they "can't just reinstate the policy because they feel bad for me," which was incredibly insulting after paying premiums for two dogs for four years.

I have accident/illness care for my French bulldog. A couple of years ago, he was treated for a minor left eyelid mass. Recently, he developed cancer in his right EAR—the complete opposite side of his body and an entirely different body part. Pets Best denied his diagnostic and cancer care, claiming it is a "pre-existing condition." Their policy is written so that if your pet has a single mass removed anywhere, every single mass that occurs for the rest of their life is automatically deemed pre-existing and excluded from coverage. This loophole is devastating when your pet actually needs cancer treatment. It feels like a giant scam designed to avoid paying out when it matters most. Potential buyers beware.

I am confused by the bad reviews. I had a cat with diabetes, so the costs were very high and the medical care was nonstop. Claims were easy to file and paid quickly and fairly. Some charges were covered that I was not even expecting. My kitty passed away, but I continued coverage for my dog. She recently had a sudden onset life threatening infection. The costs were around $6,000.00. The claims were easy to file. Payout, on all but one claim, was very quick. I called to check on the delayed claim (bill was 4,700), and talked to a live representative who was extremely friendly and helpful. I have recommended Pets Best to multiple people. I have the 90%, $500 deductible plan. The monthly premiums are significantly less than most companies I checked.

Good for younger pets, but the premium skyrockets after a few years. Even if you’ve not made any claims. I’ve been a customer for ten years, have never received a reimbursement that outpaced my premium, and they just jacked my premium by over $700. Not worth it. If I could do it over, I’d Put money aside every year in a high yield savings account dedicated to pet care.

I am appalled by the level of dismissal of a claim we have had this ins since my dogs were newborns. Never used but once. 11 years now, we submit all paper work needed by Pets Best. They say didn't receive, husband sent them all papers from vet regards to puppy's surgery. Again said didn't receive. I even spoke to supervisor. Later that same day went to pay balance and husband says got a denial without them receiving records on surgery directly from vet clinic. I walk in clinic same day I'm asked if I wish for vet to send to pet best? I say ironically to Ashley it's already been denied. She's shocked! Asks me without our records? I say yes. She offers to send records even so!

I don’t usually write reviews, but Pets Best absolutely earned this one! I had a major claim for my dog Lexi after she was diagnosed with cancer and needed surgery to remove a tumor from her neck. The total bill was over $8,000. I submitted my claim on 4/9, and by the last week of the month, my claim was approved and processed.

I have been paying $65 a month for my cat and have found Pets Best to be a complete waste of my money. Not only have not covered any routine vet visits, they refuse to cover her monthly medication as well as her preventive heart worm and flea medication. This is after meeting the deductible. To make matters worse, her monthly cost of insurance went up to $95 a month! The final nail in the coffin is that it is almost impossible to reach them by phone. DO NOT GET THIS INSURANCE!