PetFirst Reviews

Very nice pleasant place. I love the nature and the behavior of the people there with the beautiful children. Members of the place was also courteous and helpful. I love this place. We had a very good experience.

I chose PetFirst (MetLife) pet insurance as it is offered through my employer. The plan went into effect in November 2020. My dog developed diabetes and was hospitalized for diabetic ketoacidosis in February 2021. She had no symptoms of diabetes prior to the policy taking effect. My claim for her medical care was denied as a pre-existing condition because she has had polyuria and polydipsia in the past, though her vet records state that these were RESOLVED in 2018. PetFirst FINALLY paid my claim in 2021 after much stress.

Everything about this service is garbage. It takes them weeks (about a month) to process a claim when other services are instant. If they find one small error with your claim (My wife's name was on a receipt instead of mine), you start from square 1. Their app is useless. The fact that you cannot file claims 100% electronically is unbelievable. They will deem injuries pre-existing even if there were no prior signs so they will not reimburse a dime of any fees. I have friends with other services that were slightly more expensive and I am kicking myself now for not using someone else stuck with a $9K bill. Stay away.

Do NOT pay for this insurance! Go with the cheaper, AKC insurance which covers substantially more, has far less exclusions, and has shorter waiting periods. One example (of many I could provide): I am in the process of switching to AKC insurance and submitted bills for my puppies to both insurance companies because both are currently active on my puppies - PetFirst denied 80% of what I submitted while AKC approved 100% of what I submitted! If I could give PetFirst zero stars, I would! Then there's the fact that in "PART IX - APPEALS AND COMPLAINTS" of the policy packet contact information including an e-mail address is provided (SubmitClaim@petfirst.com) and that all appeals "must be submitted...within 90 days" of the date on the explanation of benefits (or as soon as reasonably practicable) and "You may contact us using the information above."

This is the worst insurance company ever. Disrespectful and awful service. They do whatever twisted process in order not to approve any of the claims submitted. I'm extremely disappointed. They literally play with people's time.

I recently adopted a 4th dog and this new dog came along with 30 days of free pet insurance for a trial run. I was super excited to see how it went with PetFirst since all of my other dogs have pet insurance and I pay a lot for it. PetFirst considered my new dogs bladder infection that he got a week after adoption “pre-existing” since he was “neutered by the shelter and it was probably the cause.” What a joke - even my vet laughed and how much of a reach that was. PetFirst isn’t worth a dime... I’m glad I only had the free trial and thankful I didn’t switch my pet insurance. I’d rather pay a good chunk of change and be covered than have a snakey company just take $15 a pet from me every month for nothing!!!

I got a free 30 day trial after adopting a kitten. The kitten ended up having a cold and the vet also recommended a fecal sample since they suspected a parasite. The test showed that he did have a parasite, and needed meds. I uploaded all paperwork including vet notes to the site and they denied the claim. They stated 3 different clauses to deny "preventative" and "routine" work. Clearly this company has a clause to deny everything so they never have to payout a claim so I didn't continue coverage after the trial. Waste of money.

Don't know much but do not like their attitude. At least explain what customer is getting. I had to ask and was annoyed by how asking her was a big inconvenience. It's her job! Do it well no matter what you do

I have no basis for reference, as this is the first pet insurance I've ever purchased, and that is why I gave everything a three. I did not want to purchase this insurance but my spouse insisted upon my doing so. This insurance is for our cat and we took out the "Cost Conscious" plan. It looks like it offers standard treatments we expect our cat to continue needing with a more expensive emergency operation covered up to $2000. It was easy to navigate the site and the cards came in the mail pretty quickly. Luckily, our vet has dealt with this insurance before.

We have StateFarm as our homeowner’s and auto insurers, but they do not provide pet coverage. We shopped around and none were really great, so we settled for Petfirst. The coverage is decent for the price which affects my rating for relatability of the coverage.