Pet Assure Reviews

I've had Pet Assure for a few months, and it's GARBAGE. Nowhere on the website do they tell you it's not insurance but a "discount plan", I submitted my claim and they immediately denied it. Do not pay for pet assure if you have anything other than a cat or dog. NOBODY takes pet assure and you're paying a monthly fee for NO SUPPORT.

Do yourself a favor and avoid this company. I have paid into this waste of money for years. I finally took my cat to the vet and ended up with 800.+ in bills. I reached out to Pet Assure and was told I needed to present my card at the time of payment to receive the discount. They would not give me a discount after the fact. I explained I had no idea I needed a card and assured her they never sent me a card. The very unfriendly lady told me They no longer mail cards and I should have printed of a virtual card. HOW AM I SUPPOSED TO KNOW THAT. This company is very disappointing and I am also complaining to my company for partnering with such a shady company. Disgraceful is all I can say. I cant even cancel my membership until my company renews insurance 10 months from now.

Pet Assure is perfect for me and my kitty and bunny. It gives me exactly what I am looking for and what regular pet insurance does not cover. Right on the website it says it gives a 25% discount at participating Vets and allows you to look up your local vets in the nearby area. With that said of course you cannot submit a claim because this is a discount card more than anything else. It comes in helpful if your insurance doesn't cover exams or the like. And it's a good card to receive a discount on your pet's medication should they need it. Just have to read thoroughly before clicking to sign up.

Buyer Beware! Turns out, you can buy Pet Assure health insurance, but you can't actually use it! I purchased insurance and when I took my dog to the vet, they said they'd never heard of Pet Assure, but that many insurances were super easy to work with - just send a snapshot of the receipt or keep a claim form of theirs at the office. Great service from my vet! When I went on the website, it turns out - NONE of the vets I've been to are on the list of "approved vendors." So if you have a great vet - too bad! Pet Assure won't work with them! I called (a little disbelieving the service could truly be that limited) and the customer support guy was like, "Yeah. Maybe return the card for a refund?" What a load of garbage.

Despite what the previous reviewer stated, the exclusions are not decided on a whim. In fact, they are stated fairly clearly on the Pet Assure website: "Veterinarians are not required to discount non-medical services such as routine grooming and boarding, outsourced services such as blood work sent to a lab or an outside specialist, mileage fees, and products you take home such as medications and food." Essentially, what this means is that office visits, dental cleaning, surgical procedures, etc. ARE covered.

Pet Assure is a joke.. The only vets that participate with them are grossly over-priced. Be sure to check a few other vets around the immediate area before committing $10-$20 a month of your hard earned money (for Pet Assure) to end up at a vet that you would have never considered, that ends up charging you 3X more than the vet down the street. Not to mention that the vet can decide at any given time that anything on the Pet Assure website listed as qualifying they can decide not to discount at their own discretion and with blatant proof that there are multiple qualifying items not being discounted. Pet Assure will ultimately side with the vet and say that they don't see them as having done anything wrong. This sham of an insurance, is a disgrace. Take my advice and avoid it. I have multiple receipts with hundreds of dollars in discount not given.