Pet Supplies Plus Reviews

I love Pet Supplies Plus. I started taking my 8 week old puppy in the store and getting all the supplies I needed with the help of a employee. I then decided to get my flea and tick treatment there also and I was walked through all my different opinions. My puppy turned into a very picky eater and I've always gotten help at the store on what else I can try. Not only have they been helpful they always carry anything heavy I may have to my car for me. I only wish they had a scale to keep up with my puppy's weight.

I don't like seeing idle employees. They should at least look busy and be quick to assist customers instead of waiting for me to ask. I appreciated carrying my bag to the car. Good supply of stock and their prices are good.

Every time we go there. Always a friendly hello to me and my Lobo. We go around the store and get food for her and she gets petted a lot. She is friendly just like the staff. They are better located than the other chain store that are in my area. Plus more staff and somewhat better pricing and a little better selection.

I recently bought a Betta fish and left very impressed! For just a simple little fish they sent home a pack of information and had me sign paperwork! A big difference from the first pet store I visited (pet supermarket). The staff was very friendly, efficient, and informative. The other animals on display seemed very well cared for and were active and alert! They have a great selection of dog food, too, including many lesser known and holistic brands. 10/10 recommend!

Great prices! The employees are absolutely fabulous, they are super nice & helpful! This is the only pet store we purchase any & everything for our pets! We highly recommend the Weatherford TX location!

I come here all the time to buy my pet his food. The staff is always extremely welcoming and friendly. They always help carry items to my car. I've received nothing but the best customer service from them.

They are very friendly and their prices are less than others. The selections are a lot and they carry almost every brand available. Clean friendly store, inviting to dogs and owners. They even play with your dog and are very helpful finding what you need!!

The people were very friendly and they had a great selection of quality foods. They also have an awesome self wash station where you can wash your pooches. With a frequent washer card makes it a great choice.

I appreciate the fact that we can take our dog into the store. Her nose rules our food and snack purchases. We buy her collar, leashes, jackets and beds here. You can wash your dog here at the location. We have never used that benefit yet.

A very friendly staff. They always happy, friendly and willing to help with any questions. The new addition of a do it yourself washing station that includes the shampoo, conditioner, dryer and towels. If you buy a $25 wash card you get 5 washes.

The customer service is very good. There is always someone available to help with heavy items into cart and into car. Unless you have money off coupons the prices are about average. You can find specific cat food that no other stores Carry. Overall a good experience. I recommend.

Thoughtful, friendly employees eager to help. Great selection & they will match Chewy prices & happily carry items to your car! Did I mention their regular prices are far less than grocery store prices? Love this store.

I very much enjoy shopping at Pet Supplies Plus, mainly because it’s cheaper than the larger retailers such as PetSmart, PetCo, etc. Their customer service is always amazing from greeting me as I enter the store to helping me find products. One thing I would like Pet Supplies Plus to improve on is their selection of natural dog treats. They have a solid selection for the size of their stores but would like to see more opposed to having frequent sales on products that are not all natural. However I am always satisfied with Pet Supplies Plus overall and they are my go-to for anything my pet needs!

I have shopped numerous pet stores for a variety of things from dog supplies to reptiles and supplies. I have never had or seen such consistence that I do with Pet Supplies Plus. No matter what time or day you walk in you will always find a clean, organized store with genuinely friendly, helpful and knowledgeable staff. In my opinion they're off the charts superior!

I have been getting my dog supplies from Pet Supplies Plus for years. All of the employees are so friendly and helpful. Every time I go there I am greeted as soon as I enter the store. And I am asked if I will be needing any help. They help put the large bag of food into my cart and always put it into my suv for me. I wouldn't shop anywhere else.

Every time I buy dog food the workers offer to carry it out to my car for me, even though I'm young and capable. The brand of dog food I buy comes with a free dog wash. Anytime I need an odd item the store workers are very informative and give suggestions.

There is always someone available to help me when I need it every time I visit this store. The store is always neat and clean. I have never went there and not been able to find what I needed. I will be back.

The store is very clean with a good selection of food and accessories. The price for my dry dog food is cheaper than Chewy and with 20% off coupon I receive by email, it is even a better deal. They will also carry your purchase out to the car if you need!

Great selection, great staff. They have everything you can think of, and rescue cats to adopt too. They have lots of sales to help save money, they have a rewards program and it’s free. The staff is always nice and knowledgeable.

This store is near my home. I am always amazed at the friendliness of the employees. It is a pleasure to shop there (guess I spend too much there!). Love it. If I find a cheaper price, they will always match it!

A great store that offers incredible selection. I enjoy bringing my dog to the store, and love that the staff consists of true animal lovers. Excellent, quality products. Slightly overpriced, but worth it due to the customer service and selection offered.

The prices are good, usually lower than other stores. The selection is great, I don't think I have ever needed something they didn't have. Finally, the customer service is great. Everyone says hello when you walk in, they are always eager to help, and they always offer our dog a treat and comment on how pretty she is. It has all the luxuries of a chain store (products, prices, etc.) but with the feel of a small town pet store.

I am very pleased with the selection of food products, leashes, treats and especially the bathing area where I can wash my dog. There are rubber aprons and towels provided as well as shampoo and dryers! The cost for baths is so reasonable at just 5 baths for $25.00! I used to shop at a boutique pet store with high prices and less selections. The best thing for me is that there’s a Pet Supplies Plus store within 2 miles from my home in MA and my home in FL. Awesome!

PSP has higher prices than some pet stores but their sale prices are outstanding. I saved 50 cents per can on my case of Nutro dog food because they matched Chewy's online prices. The staff were very knowledgeable about the products they carry and they were so nice. I will be a permanent customer as long as they are matching prices.

The staff at Pet Supplies Plus puts this store above the rest! They greet you coming in and are there to help you with any questions or assistance needed. After my back surgery they pulled my items and carried them to the car ????

Pet Supplies Plus has only recently started having more competitive pricing. Now that it is no longer cheaper to use local mega food and merchandise stores in the same vicinity as Pet Supplies Plus. Their overall selection and store atmosphere of friendly and knowledgeable staff are also an asset. But unfortunately many of their items such as Cat Litter Brands are still over priced. And I buy most of my cats needs from other local stores for the sane thing at a lower cost.

I went to the store and the employees were extremely warm and friendly. They offered to explain their bath discount card which I definitely bought because I have a young puppy who now digs in the mud. Everything in the store was clean, in order, and stocked with easy to find products. The staff knew their products. I bought the bath discount which was a blessing to me, NO home and towel clean up after. I bought my puppy food at a much cheaper price. I LOVE this store.

I have a finicky Dachshund. Very diva'ish with her food and treats. She got really sick about 3 months ago.. After feeding her boiled chicken and rice for about a week or more.. I Pet Supplies Plus.. The person who answered the phone listened and have me type to help her recovery and also informed me of their site brand of food which I was unaware of. She talked with Mr for a good twenty minutes. I bought the recommended for. Josie puppy loved the recommended food and recovered well. Is so appreciated her patience care and concern. Also told me that it after so many days she didn't like it I could bring it back. They are the absolute best!!!!

Staff is very friendly and helpful. Knowledgeable, and takes time to help you until you're done finding your answers. Prices are a little high but understandable. Place was kept clean and they are a pet friendly store which is a plus plus to people like me.

The associates are very helpful and very polite. I would recommend the Wall Township to everyone in the area and all of my friends and family. They have everything you need and if they can help you get it.

Always a positive experience. Staff is always friendly. I can always find what I need. Big selection of pet supplies. Prices are reasonable.

This store is good for me because it is close to my house. They have a awesome product selection. But their prices are more expensive than box stores and the internet. I can go to Walmart and get pet items cheaper.

I found the employees to be helpful and courteous. When ordering online, it is easy to ship to store and pick up items. Someone is always ready to help you to your car. Finally, since they price match, I always get the best price.

The store generally has a good selection but I feel like they could be better. I buy my dog food from them as they have a really good selection. Would like to see more options for harnesses and clothing. My dogs are hard to fit so being able to actually test them on my dogs would be very helpful.

Great selection of products for your pet at very good prices. Customer service is over the top, the clerks are very knowledgeable about the products and they will even help take your purchase out to your car.

I have been a Pet Supplies member for 20 years and the stores are always clean and well stocked. Pet friendly, pet accidents are worry free. Staff is immediately there for clean up or any assistance needed. This store welcomes price comparisons, coupons, discounts and always have product sales. They have a huge variety of products that are well monitored for expiration dates. I have cats, dogs a rabbit, salt water fish, a turtle and staff is very knowledgeable of the needs and care for all of your pets. Customer service is never a problem and always open to your concerns.

Great place to be loyal. Sales and special coupons are worth it. Staff is always at the ready to help or give you ideas on what to try. Fish tanks always clean as well as store! Returns are handled very well.

I frequent the Lancaster store where all the associates know my dog. I like the fact that they all come up to her and pet her. I like the idea of washing my dog at the store. My girl sheds and I don't have to worry about cleaning my bathroom.

I usually like how their stores are set up. They always have the right treats and chew bones. Once I accidentally teeny weeny treats instead of big dog size and I brought them in to donate and buy the right size and they gave me a full credit I was not expecting. Nice.

Staff are knowledgeable regarding the available pet food for cats & dogs. Staff are friendly & courteous. The stores have extensive supplies available for multiple species; coats, booties, harnesses, leashes & crates!

I normally shop the Pet Supplies Plus Store in Middleburg Hts, Ohio. This store is always clean and the staff is very friendly and helpful. They are extremely knowledgeable about all their products and can help you find exactly what you need. I highly recommend Pet Supplies Plus.

They always greet me when I come in the store and are eager to help. I love seeing all the animals and always learn something new every visit. Love bringing my ferret in to visit, she loves it too. Highly recommend.

I went to the location in Tyler. I must say I had the best customer service. A young lady name Kayla help me with everything including puppy toys I need for my puppy. She was so sweet and very intelligent.

Every time I go in the store and bring my pup Benny, the staff is very friendly, helpful and kind. They go out of their way every-time we visit. I like that I can bring my dog in the store, even though he's obnoxious. They still welcome us!

This store always is friendly and helpful about their products. I prefer getting quality food that is not big brands. They carry local brands that have never been recalled which is a preference for me. My dog and two kitties are healthy at 10 to 11 years old. So I feel because of the best quality food I feel I get for them is available here.

It's a good store with friendly staff and very nice bathing facilities for my dog, I have a Newfoundland which is very big and has dense, long hair. They supply towels and hair driers for a very small cost, afterwards the dog goes down the treat aisle and picks out her own.

I tried to exchange a product that I bought yesterday and this company refused to do it even it does not specify in the recipe. What it said in their recipe is that I have 14 days to do it.... The managers are very rude and don't know how to treat customers with dignity and respect. This happened at the Upland, California location store # 4073.

I love that this chain offers low-cost medical clinics. They offer pets for sale and adoption clinics. They do not sell puppies and I respect that they do not profit from puppy mills. They offer photos during the holidays. I love when they have events because there are vendors there with samples. I also love that they do not offer grooming. I believe pet store employees are not qualified to groom animal.

I like Pet Supplies Plus because they are conveniently located, have a great selection, & always nice, friendly, & keyword “offer” to help. Their prices seem little high, but to get fast, friendly, “service” it’s worth it to me!

Pet Supplies Plus is the type of pet store that others should aspire to be. The workers and staff are exceptionally helpful, knowledgeable, and accommodating. They will often ask if you need help carrying anything or finding anything and the selection of items for all pets from dogs to cats to fish to gerbils to hamsters to reptiles is astounding. Prices are great too and the coupons are great!

There is a great variety of products to choose from. The employees go out of their way to help you find exactly what you need and even help you load your purchase in your car.

It's conveniently located to my home, so I shop there in a pinch. Their prices run a bit high. Another place I prefer to shop when I have more time is "Mutts & Butts" in Merrick, NY. Their prices are great and good variety.

The staff is friendly and helpful. They always offer coupons for discounts and have a wide variety of top rated holistic dog foods. They also offer grooming services and health clinics though I don't use either of those services. They sell birds and fish as well and sometimes have pet adoptions.

The store is not as large as the big three, but the experience is superior. The staff is knowledgeable and always available. Prices are competitive and there is a frequent buyer program.

My daughter and I love to go to our local store Pet Supplies Store. The staff are very friendly and helpful. We visit the store regularly. It's our favorite one in town!

The staff is very helpful and friendly, the store has a great selection, and I've always been able to find what I want or need. They are also close to home.

The staff is always helpful, friendly, and courteous. Some are more knowledgeable than others. The selection is good. Sometimes they have live animals for adoption. They have fish, dry and wet cat and dog food... a lot of different brands. Treats for all. Birds, birdseed, toys for all. Mealworms and reptile supplies. Every Tuesday is senior day with a 10% discount. If you have their card... you can save even more with sales. The store I go to has a self bathing area. They offer grooming services. There is a small vet area for simple things like vaccinations and non-emergent problems.

Friendly staff to answer any questions you may have. The store I frequent has fish, birds, snakes, spiders, lizards, and ferrets. They also hold pet adoptions!

This store has a nice range of brands of cat foods, including some hard to find elsewhere. Also, I found a great refrigerated cat food that my cat loves. The prices are not as good as Petsmart, but the selection is a little different. The prices are better than Petco, for sure. They have different sales each month and the prices then are very good. Also, it's the friendliest staff anywhere.

Customer service is outstanding. I find everything I need never have to go some place else. They have senior discount days. Someone is always there to help you and they will also help with fitting collars and other walking items.

Pet Supplies Plus have most of the products our pet uses but would be nice if they had what we need. The most telltale is lack of US brand toys as most are made in China.

I love everything about Pet Supplies Plus, except their prices. Everything there can be found at Walmart for up to 50% cheaper. Then why do I shop there? Location, Location, Location. I shop there because they are open early and on weekends. When I need something in a rush they will always have it.

This place totally rocks!!! They have everything you are looking for and more. Everyone working there are sooo nice and helpful. The managers are totally cool! They are always going the extra mile. A great store to shop!

Very helpful when not sure which product to buy. They give you their honest opinion. Someone there to carry your items upfront and out to your car. They also offer Vet services like chipping for your dogs and cats, shots they may need etc. Their prices are lower than Petco and PetSmart. Have gone here for the past 15 years during the precious lives of our pets.

They are always friendly and willing to help when you need something that is out of reach. The staff offers to help load my car. And they take time to help you understand what you are purchasing.