Pet Supplies Plus Reviews

I had my 1 yr maltipoo groomed at Jones Rd Houston and he was shaved naked. What fur was left on his head was uneven and a mess! He has a brow ridge over his eyes! Worst grooming experience ever! Noisy, talking (shouting) over the heads of other customers while actively grooming another dog when picked up. Baby is a rescue with don’t touch my head issues and they reach right out at him and get nipped! Calm, quiet, soothing and talk to the owner FIRST before engaging with the dog!!!! Never going back! Also they never have sale items listed. Waste of my time. If it’s a sale you better be stocked up to fill it.

I went to get my order & it wasn't ready. Normally not a big deal. They let me pull it & then verify it all the other times it wasn't ready. I was told I had to cancel my order & buy it again. Which invalidated my 30% coupon that can only be used once. I live 30 mins away so now I have to make another trip. As I have to be somewhere & I have to do it on New Year's Day. Feeders their competition goes out of their way to help the customer m. PSP use to. Not anymore. And the employee was just standing at the register doing nothing. So why couldn't she have pulled it. Not a hard thing to do. I can't upload a receipt as I haven't gotten my order. Here's the order # **.

I would have given them a 5 star review except for their rewards program. I have never been able to redeem my reward points ever. There is always something wrong. There is no bar code or it’s expired. The employees don’t even know anything about the rewards program either. Corporate seems to love sending emails says don’t forget you have rewards but they’re always expired. Other than that I love Pet Supplies Plus. Great store in Jersey Village. Super nice staff. Store is always clean and well stocked. This would have been a 5 star review except for the wonky rewards program.

The store on Pennsylvania Ave Lansing Mi has rude employees. I have put up with it for about a year. Today finally had enough. Snide comments, and inconsiderate. Waited 15 minutes to check out. Clerk turned off light and left saying nothing and expected me to move to other full line. I will spend my $400 a month somewhere else now.

One star is being very generous. Online ordering is horrible, rain checks not given for items advertised but not available. I am totally done with this store. Fish bought there die within days. Employees are very young and not managed appropriately.

I placed an order for autoship on the website and clicked a box for 35% off that stated "sign up for autoship at checkout and save up to 35% today". Nothing mentioned about having to be a new customer. I emailed corporate and included a screenshot of the "box" for the autoship option and was told I was a previous autoship customer in 2021 (!!) and wasn't eligible for this; NOWHERE on this page does it state needing to be a new subscriber. I'll happily choose another store to purchase my dog food. Whatever happened to the customer is always right? This is so misleading!

Cancelled my dog's grooming appointment upon walking in. They did not contact me. Drove 35 minutes, will never return, they lost a good customer and a great tipper. Felt like I got slapped in the face and they didn't seem to care at all not even the manager.

For Black Friday they advertise "Bogo on thousands of products" except literally everything I needed for my cat and rabbit, it was full price. The treats I bought for my rabbit I knew felt a little hard and crunch but thought maybe my rabbit will still eat it. She didn't. So I brought them back to ask for an exchange. Going the the product I needed they were all hard and crunchy again. I don't believe their products are fresh. They are not like that from Petland. I grabbed a bag of a different treat but same brand to show the texture difference.

Every time I visit the store they never have anything I need, I come every two weeks for crickets and I always call beforehand, I always ask if the store has small crickets in stock, I get told yes then when I get there they don't have any. Tonight I called and asked the person answered and said, "Yeah I'm pretty sure we do," I said, "Thanks" and came about 30 minutes after calling and they have a sign “Sorry we are out.” The same person that had told me they were in stock was just standing there on their phone, it's really inconvenient for me to make multiple trips a week because they can't just go and check when I call.

I went in to purchase an item that was shown to be in stock on their website but unfortunately was not in stock. The manager offered me a more expensive item at the lower cost AND honored the coupon that I had as well. I really appreciated their willingness to work with me!

I was scheduled for a 9:30AM appointment for my dog when I got there, The attitude of the three girls were absolutely horrible. They looked and acted very unprofessionally. This groomer actually was giving me a very hard time about shot records when I definitely gave them shot records so they resolved that issue by blaming the other groomer by name which who I know and was a very good groomer. Perhaps she should have addressed the records BEFORE my appt. And I felt she was being very unprofessional. All I wanted was my dog groomed and got nothing but a hard time. She then proceeded to put my dog in a crate, and I told her my dog cannot go in a crate. He gets high anxiety and she said, "He’s fine." "Really you know my dog better than I do!" "Well then I can’t groom your dog just like that."

I have been trying for more than 1 hour to complete a purchase online and the system has been extremely slow, when I finally was able to hit check out took additional 10 minutes to get a “checkout system failure”. This is not the first time this is happening to me. Online service is the worst.

They are not very good about price matching. Price match is about matching a competitors ADVERTISED price. They will not accept sale price even though it is advertised. I felt like I was being interviewed when asking for price match, had to spend quite a bit of time standing at register for the manager to accept any. No luck. I will not be going back there. Amazon it is.

Refuse to meet Petsmart prove on the Zupreem bird food and refused to meet price of Kaytee unless I could show price on only four years websites to watch. Wtf. I was informed had to bring my tablet to the store. Wtf.

I’m only giving you this information regarding my health because it ties into my experience. I was diagnosed with a rare disease back in early 2017 called Relapsing Polychondritis and it deteriorates cartilage and leads to my numerous autoimmune disorders. And had been bedridden for over 5 years!!! This was my first experience out of the house due to some kind of miracle in my experience providing motor skills & mental awareness. Anyway, the way I look and inability to communicate made me terrified to be seen. Well, this was the best experience I could have ever dreamed of for my first time out: The knowledge the whole staff had was a perfect 10 (I’m a former retail manager so I know what it takes to deal with difficult customers while remaining genuinely happy and still be helpful). So, to say I had an amazing experience is an understatement. This was a team I dreamed of back in the day!

I tried to exchange a dog harness, I did not have the receipt and they were not able to find the harness on the computer. So she decided to charge me for the correct size, keep the one I had already paid for (incorrect size) and not say anything. I checked my receipt and I questioned her, she said she had to charge me. I asked for my money back and I would keep the one that was the incorrect size. We have done a lot of business with Pet Supplies in the past, but I will not step foot into another store. You need to hire people that know what they are doing.

I have a gift card for Pet Supplies Plus that was for a return after my son's dog died (amount $25.98). The card was still attached to the holder and had not been used. It was issued before Pet Supplies Plus was sold/purchased in 2021 but they should still have to honor the gift card. I tried using the card recently and they said the number on the card wasn't valid. I tried checking the balance and was also told the number on the card was not valid. Clearly the number on the card should be a valid number since the card has never been used. I guess if you have gift cards issued before the 2021 purchase of Pet Supplies Plus they are no longer valid.

I recently took my adorable 10-pound, one-year-old Malshi puppy to the Sheboygan store for grooming. He's known for his incredibly friendly and lovable nature, a quality that everyone who meets him acknowledges. However, to my dismay, I received a call stating that they were unable to complete the grooming because the groomer found it unsafe. The only explanation I can come up with is that they didn't use the regular restraint normally used by groomers, and it appears my playful puppy was not given the patience he needed during the session. Despite sensing the groomer's bad mood, I decided to proceed with the appointment due to the difficulty in finding available grooming slots.

We wanted to take our dog for its first professional grooming and wanted a local non corporate experience. Wag and Wash is owned by Pet Supplies Plus the largest chain of pet supply stores in the nation with less than stellar reviews. We called and made an appointment and asked what was included, we were told one of the things they do is clean the dogs ears. This was important to us.

I am disabled and have loved their delivery service. I filled out the form to deliver to side porch door for me to be able to reach. Even with a tip they can't get it right..Out on front stoop ..Can't get product in house.

I try to look up a brand for their discount. Then they put every highest price brand and I never get to the brand I want. I quit trying to shop there. Can't get the discount if you don't order online.

DO NOT SHOP AT THIS STORE!!! THE MANAGER IS NEGLECTING ANIMALS! I stopped in for cat food this evening and went back to look at the fish like I always do. I seen a stand-alone tank with a fish that looked partially alive. The MANAGER (Reagan) told me that they were a breeding pair of cichlids and that he was happy it was happening to them because a pair of breeders are supposedly hard on the tanks. I asked what was wrong with them and he said the heaters were not working. (It's a pet store. This is a very very poor excuse and animal neglect. They should have heaters.)

This review is related to the rewards program that is offered for all members of Pet Supplies Plus. I'm a member since 2018 and the rewards program has not been honored. I supposed to receive a free bag of dog's food for each 10 bags purchased but so far I have received 0 bags. If I consider all the 20lbs food bags that I purchased so far, I should had received 2 or 3 bags already. I can only assume this "rewards" program is a SCAM and the corporate office needs to do something about this.

Greedy Corporate Interest - Buy From The Local Mom/Pop Who Appreciate You. Now on its third owner in three years, their interest is to squeeze every dollar they can with complete disregard for the customer. They are the worst and do not care. So here is my experience from their Black Friday offering. I placed an order for two bags of dog food which I made payment and received confirmation. When I received notice to pick up the order I had gone to the store to do so and noticed there was only one bag. I inquired where the other bag was and the employee indicated that is all they had in stock. He said the other bag would come off of my credit card that was charged. I mention that I prefer to pick up the other bag when it comes in at the Black Friday price. He said sure and made a note to leave with the manager.

I went to the Pet Supplies Plus location in Waukesha, Wisconsin to give my dog a bath. The bath area looked as though it had not been cleaned in days. The baths were filled with hair from previous baths and the floor was filthy. Also the dryer hose was broken and there was no hot water for the pets. Talked to one employee and she said it was not her job to clean it. The manager never showed his/her face. Also the water container for dogs to take a drink was filthy and full of dirt. Very sorry to see this.

I started to shop at the Upland, CA location and noticed how the employees are only friendly and greet customers who look like them, yet are so RUDE to those who don't share the same features as them.

I hated my experience. I asked to hold a juvenile ball python, the lady in the aisle said, "Only if you are interested in buying it," and I personally think you should be able to hold whether or whether not you are interested to see if you are comfortable handling it.

I took my Teacup Yorkie to Pet Supplies Plus for a full grooming & gland cleaning. I told the groomer how I wanted my baby hair around face low cut but not too low, don't cut her bangs or ponytail...I go back to pick her up bangs cut, ponytail cut. The groomer Sommer said she didn't cut it when you could clearly see it was freshly cut. The body didn't look as if it was cut at all. Maybe a little taking off the body but still had lots of hair around butt area and legs. I talked to the groomer. She says, "Oh I'm sorry. I'm new." If she didn't know what she was doing she shouldn't have never touched her or been left alone to cut. I am pissed off to the max and the fact that she lied about the cut now my baby hair is messed up cause no one was there to fix it and I don't want them to touch her cause I don't trust them now. A bad experience. How can this be fixed..Mad customer.

$25 per card got me 5 washes and I ALWAYS purchased something while I was there. They DOUBLED the cost to $50 per card which is outrageous and no longer makes sense financially. I’ll take my business elsewhere.

Purchased a guinea pig back in April. He was sick within couple days. The store helped me. Purchased another one from the same store because he was lonely and we figured we give him a friend. Within 3 weeks the second guinea pig - developed RINGWORM where my daughter who is 5 got it so did I. He also developed a lump on his neck. I took him to the vet. Doctor suggested I return him and/or seek help for him from the store. He need a surgery. And I already spent so much money at vet. Went back to the store the same day and it looks like they cannot help me. Emailed corporate and still no answer. The worst experience ever. I hope corporate sees this message here! THEY SELL SiCK ANIMALS.

I purchased two Angel fish for my established aquarium from Pet Supplies Plus in Champaign, Il store #0185. The next day I discovered one of the Angel fish was dead, so I called the store to determine if I needed to bring the dead fish in as proof to get a replacement. I was then told by the manager that no returns or exchanges are allowed. I have a picture of the dated receipt alongside the dead fish which should be proof enough. She insisted that they were unable and unwilling to make good on the fish nor issue a refund of the purchase price. I will not be spending my money at this store again. We have two other options in this area and I have never had a bad experience with either of them.

The first time they delivered some items were wrong but they were on time. This second time I ordered yesterday, and here it is late the next day, no delivery. I called, but just got flimsy excuses. Cancelled order, but the girl was snotty about it. Will never buy anything from them ever again.

THE WORST CUSTOMER SERVICE EVER! Maybe because it is a franchise, and they really don't care about customers. The San Antonio location on Nacogdoches Rd. doesn't even deserve one star! Used to like the place because it was the NEIGHBORHOOD pet store but noticed that they always have different people working there. They obviously can't hold on to good people and only have the least experienced 20 somethings with total lack of customer service running the place!

It's a good store, just not enough products for my size dog. I have a St. Bernard and they never have leases or harnesses that fit him. The treats are never big enough either. I just want something that will make my dog happy.

Staff very friendly and helpful, I was having problems with emails and store coupons and staff helped me work through problem and was resolved. Even offered to order specialty food I wanted for my pup. Store is very clean and well organized.

Pet Supplies Plus sells supplements, treatments, toys that I cant get at other stores. I'd have to buy them online instead. Plus, their customer service is very good. They've always been able to answer my questions.

The store is very clean, well stocked, helpful staff, also has the pet clinic which I use and find hlepful, but not sure that it is as much less than the vet's office. It used to be more inexpensive. The dog foods are reasonably priced but the treats are quite pricey and I do not purchase treats there unless they are on clearance.

Highly recommend Pet Supplies Plus in Cranston. Their shelves are always stocked and prices are good but sales are even better. Most notable is the customer service. Staff is always friendly, helpful and knowledgeable about merchandise. No question goes unanswered and assistance is always provided. All employees clearly appear to be animal lovers. Always a pleasure to stop in for my dog supplies!!

The store is set up well and easy to navigate. The employees are always helpful and considerate. The choice of pet food brands is incredible and they also carry a locally made dog food that is excellent. There is a large selection of cat food too. The rabbits and ferrets and other pets have lots of choices too. When I come to buy dog food an employee always offers to take it to my car. That is fabulous. Last time I was there, about 3 days ago, I noticed that they don’t have groomers, but they have a nice dog wash. I like the fact that you can buy a package of washes. Neat!

Where I live there are numerous pet stores. I shop prices and quality of service, and I have found Pet Supplies Plus to not only offer the most competitive prices, but their employees are the most professional and helpful.