Pet Supplies Plus Reviews

I took my new puppy in for his first official grooming. Although he can be difficult and does not cooperate and does not let anyone get near him with a pair of scissors or clippers, Shaina was extremely patient with him and did a great job and he looks fantastic. I will definitely be back again.

Their new rewards program is very bad, they automatically redeem my rewards which is only $5 each time. I can only use one coupon at a time. I am a senior and get senior discount every Tuesday for 10%. When I go to use my discount I get more than $5 off dog food, I used to save this up until I could get $5. These people are just like the government trying to control how I spend my money. I will be finding a new store to go to as they don't provide me any benefits.

Pet Supplies Plus on General Booth Blvd is a fun place to shop. My Hooper wags her tail every time she sees the store. Everything you need in a pet friendly pet store! Will get there again! Food, treats, toys, exotic animals, fish and all that you would need at this great store!

I had an appointment for a bath at 1:00, it was 2:30 and I went in the store to check on my dog. I was told she hadn’t started her bath yet but will be right now. So I had an appointment and I’m dog has been sitting in a cage for 1 1/2 hours that makes no sense! Would have been nice to been told that it will be 2 hours before they wash my dog! I will never go back.

I shop Pet Supplies Plus in Somersworth, NH and by far they are the best. They truly do care about your pets and the pets available to adopt/purchase at their store. Very knowledgeable about pet nutrition and husbandry. The store is very clean and the employees are very friendly. Great customer service. If anyone is in the area, you should definitely stop by and truly feel what a great environment this store has.

Their curbside pickup in Nottingham, MD is horrible. Why does this store bother having curbside if they can't bring it out to you?! I told them I was there (through their pathetic app email) and what color vehicle I was in and waited for 10 minutes. The store wasn't busy and never is. So, of course I had to go in and wait another 5 minutes for someone to come to the register and hand it to me. I told the person I was there for my curbside pickup and never got an apology for the delay. Plus, they never have certain dog foods stocked.

I shop at Pet Supplies all the time and get deliveries from them. They are always helpful and on time with deliveries and the staff goes out of their way to help you and I recommend them to everyone. Thank you.

I went to Pet Supplies Plus in Hamburg Pennsylvania at 8:30 at night. They had crickets but there was a sold outside on them. They charged me. They tried to charge me $5 for 25 crickets and half of them were dead and the employee at the counter was very ignorant to me and she I went back in after I checked the price online and I told her how much they want. She said, "Well I put them away and we close in 15 minutes." Like 15 minutes you can't get crickets out in 15 min from the back of the store.

This review is for pet supply plus in General Booth in Virginia Beach, Va. on Tuesday September 9th I took my toy poodle to this establishment for grooming since my wife would be picking up my pup I paid and tipped up front. Once they were complete they contacted my wife and she went to pick up our pup at which time the groomer notified her that she had accidentally cut. My pups left Paul leg area and it was bleeding upon arriving home later that evening it was still bleeding. I contacted the store. No one picked up as usual, but the next day Wednesday someone called me back another groomer, and I told them my anger I had because of the injury and that person said they would have the manager call me on Thursday today.

I will never use their grooming services have tried twice and have been completely unsatisfied both times. They ask what you would like them proceed to do whatever they want. If you want a quality cut go somewhere else.

I don’t normally make reviews but this one got to me. The groomer was extremely rude. I had several conversations with her about my dog. Since my other groomer is no longer with the company. The day of the grooming I arrived early (like I normally do with this company). The manager mentioned the groomer doesn’t arrive anywhere close to the time I was here. I said I will wait. I went to grab some breakfast and got a message that they were canceling my appointment because I was “late”. She went back and forth with me via text and then continued via phone until the general manager got on the phone. They confirmed that I was here early. I only gave the additional start because of him. He handled it very well. Ultimately I’m looking for another groomer because the way she was snapping I don’t trust her with my dog.

This store is located in Mequon on Port Washington Road. Originally taken appointment for 06/03. The groomer took about 10 mins to do paperwork, later said our dog is a big breed (Golden Retriever) and she can not fully take care of grooming. Rescheduled grooming for 06/07. On 06/06 she called and said she will charge $40 more as she need someone to help her. I agreed. Arrived on time on 06/07. The dog was taken in for grooming. After half hour she calls back again saying she can not groom as the dog has a hair mat under his ear. Very surprising!

These people consistently and blatantly OVERCHARGED us by adding "upgrades" not requested for basic dog grooming package! When we reviewed invoice and questioned it, we were told they would "credit it back for a future grooming". Which was never done! They would never enter it on or account. This happened multiple times! I made a poor review online which they got VERY ugly about and was told pur dog was "bad" during grooming and that's why they charged us extras! Even though he was groomed there 5 or 6 times and groomer said he was "a love". He is my service dog (I'm an amputee) and very well behaved! NEVER had an issues at ANY groomer and even likes the vet! Lol. They make excuses for ripping off clients and are VERY dishonest.

Don't ever order online with Pet Supplies Plus Brunswick Ohio.. They are the worst. I called to make sure that the online order was in stock and the staff told me that it was but when I placed the order online, they called me back and said that they don't have it in stock. The customer representative was not very helpful at all and gave me the wrong information. And this is not the first time that this had happened.

We purchased 2 ferrets end of March. They both ended up getting very ill with the coronavirus and 2 other viruses. By the time I got the results for this it was too late for one of them. I was told when I first got one of them, “he has runny poop so we’re giving him Pedialyte.” Ok… well he was never taken to the vet for any of this. Then it started progressing and they got lethargic and wouldn’t eat. So they went to the vet, got meds and waited for the fecal test. Next day, the one wasn’t getting up and I had to syringe feed him. Ended up taking him to the ER where he stayed overnight. There was still no improvement so we had to let him go.

We have been customers of Pet Supplies Plus for year... Two large dogs eat a lot of food. I enjoyed their rewards program where you could accumulate points and redeem for various dollar amounts. I always let my points build up so I could have a fairly large dollar amount to redeem. I always watch for sales and use my rewards then. They have now decided to automatically issue dollar amount reward certificates on their timeline, not yours. And you have 30 days to redeem. I guess they think their schedule is more important than yours. They just issued a $5 reward to me, good through the end of the month. And at this time, I do not need to purchase anything. Their customer service does not seem to care that it is not convenient for their customer. Plenty of feed stores and pet food stores in the area with rewards programs that are better suited to my needs. You've lost a customer.

I am very unhappy with Pet Supplies Plus. I have been a loyal customer for years. Always redeemed my credit points as I could use them. Now they started sending me emails saying my points have been redeemed and giving me a limited time to use them or they will expire. I’m very unhappy and plan to do my shopping elsewhere since they can’t leave me credit account alone.

I went to PSP yesterday to buy items to donate to the dog pound, and I spent about $248. I had a 15% off coupon on my phone and made sure the cashier saw it at the beginning. She looked at it but didn't bother to apply it. When I pointed that out at the end, she didn't know how to fix it and 2 other people were consulted while I waited. The 2nd person attempted to put a 15% credit in. I was told at the end to "expect a credit (I guess on my VISA) for $37, and if you don't see it in a few days come back." That wasn't satisfactory to me but I wanted to get my supplies out to the dog pound in Elyria ASAP.

We love this place!! What a hidden gem..excellent customer service, clean, friendly, everything you need in a pet store... the groomers are amazing.. Ava was so professional she did both our dogs a couple times with great results.. I would highly recommend this store in Morrisville Cary.... You can really tell that these employees enjoy their jobs and truly care about the pets....

Went in to get Science Diet 35 lb for my 10 yr old golden. None, zero on shelf. After about 10 min a woman shows up, I tell her, she looks in the back, none there she said. While she's in the back, I see bags of it on the very top shelf. She gives me the ladder and says "if you want to climb up and look you can, I have lots of customers". I had to climb the ladder at my own risk. Move 4 bags over my head out of the way to get my hands on a 35 lb bag over my head and pull it down. It's not safe for customers. It's poorly run and the employees are less than any good representation of your brand. We won't go there again. Someone needs to look into this. This was Feb 21,2025 at 4:15. It's really disturbing.

I've been visiting this store for about three months now, bringing my dog in for weekly baths. Unfortunately, my overall experience has been disappointing due to inconsistent service from untrained staff & RUDE management. A major issue arose when I purchased a Kong Tugger Toy on January 29th, planning to give it to my Scottish Terrier on Valentine's Day. On the very first tug, the toy nearly fell apart. I immediately took it back to the store, expecting a reasonable exchange. Initially, an employee told me to pick out a replacement, but moments later, they informed me that the manager refused to take it back—without even speaking to me directly.

They push their brands too much on the customer. All about profit. Not what's best for your pets. I was told I would save a bunch of money there. My bill was $150 and when asked how much I saved they said less than $3 bucks. But I got points. Oh yeah...Points.

Pet Supplies Plus, Beckley, WV. NEVER GO HERE IF YOU ARE DISABLED. I was training my service dog on January 29th at 3pm. We were sitting by the register and my girl was on her placement blanket. She only got up 2-3 times which I corrected her and she settled again. The employees were sooo nice and even came to say hi to her, it wasn’t an issue. Then all the sudden the manager, Bev, approached me 30-45 minutes after arriving and said if I can't keep my dog on a leash, I would have to leave that’s their policy. Other people with service dogs were sticking up for me and were disappointed in her behavior. She can legally asked for me to put her on a leash.

This is for the CORPORATE Office-and 'Joe' whose voicemail is reached (not even identifying that it's Pet Supplies Plus' in any way, shape or form!). In fact, this guy 'mumbles' his last name so it's hard to even make out (I think it begins with an 'H'.. In short?). I have come to realize that many Pet Supplies Plus stores aren't even associated with the LOGO Company Corporate Office, and from what I hear? With good reason!

Amy at Pet Supplies Plus (location Blvd and Evan’s store). Was so amazing and very professional with my baby’s grooming today. I was extremely impressed on how she listen to my concerns and how she explain how and why she groomed her a special way. I will definitely be having her groom my baby from now on. I feel her love of our babies.

I had my 1 yr maltipoo groomed at Jones Rd Houston and he was shaved naked. What fur was left on his head was uneven and a mess! He has a brow ridge over his eyes! Worst grooming experience ever! Noisy, talking (shouting) over the heads of other customers while actively grooming another dog when picked up. Baby is a rescue with don’t touch my head issues and they reach right out at him and get nipped! Calm, quiet, soothing and talk to the owner FIRST before engaging with the dog!!!! Never going back! Also they never have sale items listed. Waste of my time. If it’s a sale you better be stocked up to fill it.

I went to get my order & it wasn't ready. Normally not a big deal. They let me pull it & then verify it all the other times it wasn't ready. I was told I had to cancel my order & buy it again. Which invalidated my 30% coupon that can only be used once. I live 30 mins away so now I have to make another trip. As I have to be somewhere & I have to do it on New Year's Day. Feeders their competition goes out of their way to help the customer m. PSP use to. Not anymore. And the employee was just standing at the register doing nothing. So why couldn't she have pulled it. Not a hard thing to do. I can't upload a receipt as I haven't gotten my order. Here's the order # **.

I would have given them a 5 star review except for their rewards program. I have never been able to redeem my reward points ever. There is always something wrong. There is no bar code or it’s expired. The employees don’t even know anything about the rewards program either. Corporate seems to love sending emails says don’t forget you have rewards but they’re always expired. Other than that I love Pet Supplies Plus. Great store in Jersey Village. Super nice staff. Store is always clean and well stocked. This would have been a 5 star review except for the wonky rewards program.

The store on Pennsylvania Ave Lansing Mi has rude employees. I have put up with it for about a year. Today finally had enough. Snide comments, and inconsiderate. Waited 15 minutes to check out. Clerk turned off light and left saying nothing and expected me to move to other full line. I will spend my $400 a month somewhere else now.

One star is being very generous. Online ordering is horrible, rain checks not given for items advertised but not available. I am totally done with this store. Fish bought there die within days. Employees are very young and not managed appropriately.