Iams Dog Food Reviews
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About Iams Dog Food
P&G Pet Care exists to enhance the health and well being of more dogs and cats. For over fifty years, Iams has supported a team of Pet Care professionals who handle consumer questions and concerns. This team, which includes pet nutrition experts and veterinary technicians, is thoroughly trained on our products, the science behind them and general pet nutrition.
Visit www.iams.com- Real animal protein
- Added fibers and prebiotics
- Previously recalled
- Few grain-free options
Iams Dog Food Reviews
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Reviewed Sept. 4, 2012
What is going on with Iams Smart Puppy formula?! When I ran out of my regular puppy chow, I saw Iams was having a sale on Large Breed Smart Puppy at my retailer. I thought "Wow! What a great chance to give my growing puppy a better quality of food. Just what he needs!" 24 hours later, my dog is out the door with explosive diarrhea. For the next 72 hours, I had to take my puppy outdoors every 15 minutes for diarrhea. Very, very bad diarrhea; nothing but brown water and stomach cramps. Horribly, I have watched my sweet brave dog be reduced to crying and shuddering because the watery discharge just wouldn’t stop and there was nothing I could do.
I called the emergency vet and asked what to do, and her first question is "Is it possible your dog may have been poisoned?" My answer was initially no, but after reading the comments about Iams Smart Puppy food that have been posted here over the last 45 days, I am beginning to wonder. I had to force liquids on him just to stay ahead of the dehydration and place him on a bland rice and boiled burger diet to combat this. Once my puppy is finally stable and can eat normal food, you can better believe I will be staying away from any Iams product. I feel horrible. I bought your product thinking I was doing something good and healthy for my dog. Your product damn near killed him! Thanks a lot.
My question is: with this many complaints, especially since all of them have the exact same symptoms and it’s happened over the last 45 days, do you think maybe it’s time to look into this and recall the product for the safety of your customer, perhaps before the puppy owners begin a class action lawsuit over the damage to their dogs?
Hi J. -
I work for Iams and I'm sorry to hear about your dog's experience with our Iams Pro Active Health Large Breed Puppy. We are happy to speak with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Thank you.
Sincerely,Sandy
Iams Pet Care
Reviewed Aug. 31, 2012
Both of my dogs are currently very sick after eating Iams! Stupid me, I did not realize that my 4-month old lab's diarrhea could be related to her food until I reintroduced it to her; after a strict GI soft diet and she got diarrhea again. I'm talking explosive up the wall across the floor uncontrollable diarrhea. My suspicions were confirmed when my two year old Maltese threw up 10 times yesterday, after she ate my lab's puppy food, after we ran out of her adult Iams dog food.
My mom and I both feed our dogs Iams puppy food. We bought the same Iams puppy food from the same store on the same day and her puppy is also experiencing diarrhea and vomiting when given the food. She was placed on rice only for two days and regained her normal poops. Then when given the Iams puppy food, she had diarrhea again. Iams was recommended by my vet that's why we feed it to them! I feel so bad!
Hi Kati -
I work for Iams and I'm sorry to hear about your dogs' experience with our Iams Dog Food. We are happy to speak with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Thank you.
Sincerely,Sandy
Iams Pet Care
Reviewed Aug. 22, 2012
I've been feeding my Cairn and Yorkie Iams for years. Just this summer, they both had bad bouts of diarrhea and vomiting. I did the rice and water thing for a couple of days, then went to the vet. They were given medication and Hills Science Diet for Intestinal Health. It cleared up but came back immediately when I reintroduced the food to them a few days later. I got more medication. Being the rocket scientist that I am, I figured maybe I should switch their food. So they've been on the Hills Science ever since. It almost seems a crime that with all your "standards" and quality control practices in place, you have failed to target the problem, which is clearly in your dog food! All these poor people have lost their best friends. You should all be ashamed of yourselves.
Hi Margaret:
I work for Iams and I'm sorry to hear about your dogs' experience with our Iams Dog Food. We are happy to speak with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Thank you.
Sincerely,Sandy
Iams Pet Care
Reviewed Aug. 20, 2012
I've been feeding Iams Lamb and Rice (red bag) for a couple of years now and have had all too many problems with it until about a month ago. I have two large dogs, a German Shepherd and Shepherd mix. Just about a month ago, both of them got really sick - I mean to the point where by the time I got done cleaning up one pile, I'd turn around to find another of either vomit or explosive diarrhea. After the initial start, I fasted them for a several days and then started feeding them nothing but white rice. It took over a week of feeding water and rice before they were finally able to get everything out of their system. I'm still trying to get the weight back on my German Shepherd, who pretty much got down to skin and bones during the week and a half or so that she was sick.
Now that I've finally got things back to normal for a couple weeks, I'm having the same problem again! Which is why I decided to write this review at at 4-5 in the morning, after getting up to clean out a crate filled with diarrhea for the 3rd time already tonight! I'm not a happy girl and I for sure don't have happy dogs! Iams, please start checking your product before selling it!
Dear Ms. Stone:
I work for Iams and I'm sorry to hear about your two dogs' experience with our Iams Pro Active Health Lamb & Rice. We are happy to speak with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Thank you.
Sincerely,Sandy
Iams Pet Care
Reviewed Aug. 19, 2012
I am appalled to read all of these tragic stories of pets who became ill or lost their lives after eating Iams dry foods. I, too, experienced similar illness issues with my young healthy dogs and I contacted Iams about my concerns. I must say that the representative was very polite and seemed concerned about my pets and their sudden illness. I was given replacement vouchers for the food but I'm reluctant to use them for fear of further illness.
My dogs did recover after feeding a bland diet and gradually switching to another brand of dry food. The reason I'm most upset is that I was told there had been no other reported issues of suspected bad food. In reading the complaints/issues here, it looks like Iams' representatives have told many of these pet owners the same. If there have been no other issues, what are all these concerned pet owners talking about?
This has been going on for months. I offered to send Iams samples of my food but they declined. I would think Iams would want to either confirm or rule out the problem. I've been a loyal Iams user/breeder for decades so I am seriously disappointed in what appears to be a lack of urgency in resolving this issue. To all of you who have ill pets, I wish your furry friends a speedy recovery. To those of you who have tragically lost your faithful companion, I send my sincere sympathy. To Iams/Proctor & Gamble, please take us seriously and resolve this issue. We have placed the lives of our most prized possessions in your hands!
Reviewed Aug. 12, 2012
Iams Pro Active Health Adult Weight Control dog food poisoning - After several weeks of eating Iams Weight Control Food, my 13-year-old, healthy beagle suddenly refused her food and started vomiting. This was very concerning because she always devoured her food. Then, I tried her favorite food: cheese, chicken, and hamburger meat. At first, she ate very small pieces but would then soon vomit. She was acting lethargic and had diarrhea. I took her to the vet and after a blood test - it was discovered she had high liver enzymes. After a few days, she completely refused to eat. The last two weeks were very painful because when she tried to stand, her back legs would slip from under her.
I put her to sleep on August 6, 2012. When I gave some of the food to my daughter's dog and her dog became ill with the same symptoms, I began to think that it might be the food. It was not until I researched this problem on the computer that I realized others had the same horrible experience with Iams dog food. Hopefully, my daughter's dog will be able to recover. I believe Iams dog food caused the death of my dog. I think it is criminal for this company to continue to sell this food with hundreds of pet owners informing them of the harmful and even deadly effects of its products.
Dear Bobbie:
I work for Iams and I'm so sorry for the loss of your Beagle . We'd like to speak with you about this. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Thank you.
Sincerely,Sandy
Iams Pet Care
Reviewed Aug. 11, 2012
In May of 2012, I changed my cats' food from Purina One to Iams healthy weight indoor food. I did this believing they would get a premium food with better nutrition, and it would help with some weight issues that 3 of 4 cats had developed: O'Malley, age 12, perfect weight but getting older; Murphy, age 11, getting a little portly; Boo, age 10, a few pounds overweight; and Tom, age 5, downright fat. They all seemed to enjoy the Iams for the first week or so. Then, they began eating less and Boo started crying at the bowl. I initially thought the better, premium food was giving them good nutrition, and they did not need quite as much kibble. But then both Tom and O'Malley began to drop a lot of weight. After having fed them the Iams for about 3 weeks, I changed them back to One. Unfortunately, this did not seem to help; and after 4 weeks back on the One, I took O'Malley to the vet as he had become downright skinny. After a full bloodwork panel, he was diagnosed with Hyperthyroidism. The doctor feels this can be managed with twice daily meds for the rest of his life.
I then took Tom and had the tests done...he has been diagnosed with Diabetes. I will have to take him frequently to the vet to monitor progress on meds. I will be taking Boo and Murphy this coming week for tests. Both have actually gained weight, and all have been lethargic and do seem to want to go to the food bowl like they had formerly. In the past, only Murphy was a human food beggar; now, they all are. I don't currently have scientific facts to prove the Iams caused this. I do know none had ever experienced these symptoms prior to the change to Iams. I’m so upset and heartsick that they are not healthy and happy. This experience will cost a minimum of $1,200 in vet bills; and while I have no problem spending this and more to ensure my cats will become healthy again, I hate that my decision caused this.
Hi Anita:
Thank you for the additional details. I’m sorry to hear of the challenges that O’Malley, Murphy, Boo, and Tom have experienced. Our Consumer Care agents have a high level of nutritional expertise and would very much like to speak with you.
Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Thank you,
Sincerely,Sandy
Iams Pet Care
Reviewed Aug. 10, 2012
My 7-year-old chocolate lab suddenly started refusing her food (Iams Weight Control or Iams Large Breed Weight Control (to maintain her weight, not reduce it)) and vomited once on July 29th, 2012. While she appeared to be acting mostly normal otherwise, this was very concerning as she is a dog that devours her food within seconds of it being in her dish and has never refused food. We were not near our veterinarian, so we consulted with a local one the next day. They recommended switching her to a bland diet (boiled chicken and rice) and giving her Pepto-Bismol every 4 hours as needed.
After 3 meals of chicken and rice with no more vomiting (and seemingly normal drinking habits, bowel movements, and a small decrease in her usual activity level), we attempted to reintroduce her normal hard food (cut 50/50 with chicken and rice) and again, she completely refused to eat. She would even refuse to go near the area in which her dish was placed. At that point, we started questioning if it was her food that was causing problems. The local vet recommended that we try some soft food just to keep up her nutritional status. She had no problem eating soft food. We did try to offer hard food at other times and again, she refused to even go near it. She continued to have a little decrease in her normal activity level, but then would have spurts of energy. We contacted our veterinarian on August 2nd and made an appointment for as soon as we returned home.
Over the next few days, she acted like a "normal" lab (sniffing around our fenced-in yard, wanting to chase her ball, pestering the cats) with slightly more naps than usual. We took her to our veterinarian on August 6th for a complete work-up (exam, blood work, urine and stool samples). The vet said her physical exam was completely normal. If I had not told him about her refusing to eat, he would have given us a "gold star" and sent us home. Her stool sample was negative for any parasitic infections. Her urine sample showed some dehydration. It was the blood work results that came back Tuesday that were the most concerning. It showed acute liver failure (all other results being normal, minus kidney functions slightly elevated due to some dehydration). With that, the vet called and had me bring her in immediately for hospitalization, initiation of an IV and fluids to rehydrate, and the starting of antibiotics to cover any infectious process that may be attacking her liver.
It was at that point that I really became concerned about her food. I did a quick internet search of "Iams dog food complaints" and found this site. I noticed a few other recent complaints that were similar to our situation. I then contacted Iams via their customer support line (listed on this site in the responses from Sandy from Iams). I stayed very calm (which was hard to do not being sure if my dog is going to recover and survive this incident) and explained to the representative our situation. I refrained from being accusatory and just said that if this was because of her food, that I wanted Iams aware and wanted to save any other animals from going through this (and owners, too!). She was very polite and expressed concern for my dog. She did inform me that there were no issues or recalls at the current time, but did take all of my information. I mentioned to her that if we did not find out any other cause of my dog's illness that I would be sending a sample in to our local major animal hospital that is connected with a college of veterinary medicine.
Within hours of my original call, Proctor and Gamble (pet health and safety representative?) called me back and took my information again and talked with me about our situation. I gave them my vet’s information and permission to review the records and results of her testing. I have nothing to hide, just my dog to save and possibly other dogs out there that are eating the same food. They did attempt to contact my vet at that point, but he was in surgery all day and unable to take their call. On Wednesday, my dog had an abdominal ultrasound that showed her organs to be "normal". There was no indication on that test of anything that would be causing liver failure (no masses, abscesses, no blockage of gall bladder, etc.). After those results came back, my vet did contact P&G and inform them.
My dog is currently in guarded condition. She is awake, "active", wags her tail, tries to jump on me when I go see her, doesn't want to go back to the kennel when we have to leave, and definitely has will to beat whatever is attacking her. She still will not eat any hard food period. They are attempting to give her a prescription liver diet, but it is a no-go. She will eat a bland/low fat diet that I took in (boiled lean turkey, boiled chicken breast, cooked peas, carrots, hard-boiled egg whites) with gusto. She is continuing to receive IV fluid and IV antibiotics. They will be repeating her blood work today. The only other test we are waiting for is a leptospirosis titer (which she was vaccinated for). If that comes back abnormal, then we will know that is probably what is causing her problems. If it does not come back abnormal, then I will be sending out a sample of her dog food to be tested, as the only other way to determine the cause would be by liver biopsy.
I will say to anyone else who is experiencing issues that seemingly have no other cause, please consider getting your food tested. Local to me is Cornell University College of Veterinary Medicine Animal Hospital (http://www.vet.cornell.edu/hospital) that will perform testing on "feed". If you are concerned or interested in having this done, it must be done through your vet. Your vet can call the Companion Animals number (Companion Animals: 607.253.3060) and ask to speak with someone in the lab. They can put your vet in contact with the doctor in the lab to discuss what tests would be appropriate for your food/problems/etc. It will cost you but if it means helping your pet, helping other pets, and making companies responsible for the "services" they provide, it will be worth it.
I have been extremely satisfied with the response I have received from Iams and P&G at this point. I have been contacted by them either for updates on my pet or just so they can update me on what they are doing on 2 of the last 3 days. Never have I felt that they are either uncaring or trying to ignore my concerns. I'm not sure if my admission of considering having my dog's food testing independently has helped in that aspect or not.
If you do have concerns about your pet’s food and consider calling Iams or P&G, I do urge you to be polite. The person that answers the phone is not responsible for making the pet food (if that is what is causing your pet’s problems) no more than the cashier at your local supermarket is responsible for a package of spoiled meat you purchase. Yes, if it is the food that’s causing the problems, the company would be responsible, but as the saying goes, "You get more flies with honey." I know being polite was very hard to do as I was in tears over my beloved pet but I managed. To anyone reading this who is going through something similar, I wish you and your pet the best of luck. I understand the difficulty in watching our beloved pets suffer and wish for the same outcome for your pet that I wish for my own.
Reviewed Aug. 9, 2012
Recently, I opened a new bag of Iams Proactive Large Breed (green bag) purchased from a local bulk store. After a day or two of the food, my Golden Retriever became ill, vomiting 12 times in an 18-hour time frame. Fearing the worst, I took her to the vet; and she was placed on IVs, x-rays were ordered, blood work was done, etc. All came back negative, so I was relieved. Well, that night after feeding our other two dogs the Iams, they both became sick. The common thread between all dogs is Iams. It's hard to believe a company who is responsible for the nutritional health of pets continues to produce hazardous products. I wish I would have trusted my intuition and switched dog food when the second round of recalls for Iams came in December 2011. Now, I am stuck with big bags of tainted food and a $700 vet bill. Thanks, Iams.
Dear Rob:
I work for Iams and I'm sorry to hear about your dog's experience with our Iams Pro Active Health Large Breed formula. We are happy to speak with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Thank you.
Sincerely,Sandy
Iams Pet Care
Reviewed Aug. 4, 2012
I have 4 cats, 3 of which were becoming rather "portly" (one actually obese), so I thought I would change them from Purina One to the "better, premium" Iams Indoor Healthy Weight formula. After about 3 weeks, I noticed my 4th cat was losing too much weight and my obese cat was as well. I took the 4th cat to the vet this week and they ran several tests and decided he was suffering from hyperthyroidism, a condition he had never before shown any symptoms of. He has lost 4 pounds, going from a healthy 10lbs a year ago to just 6lbs. All of which has occurred since the change to Iams. Obese kitty has gotten downright skinny, so he will be seeing the vet this coming week (no easy task since he was feral when we found him).
I will be alerting the vet to this website and have them do more extensive test on both cats. I shudder at the thought of any one of them suffering from kidney problems and if they both are diagnosed with hyperthyroidism, then I can only conclude it is a result of feeding them Iams. Both have what I crassly call "soupy poop" ever since starting Iams. I have, of course, slowly switched all cats back to Purina One several weeks ago, but no weight gain so far and still the soupy poop.
Dear Anita:
I work for Iams and I'm sorry to hear about your cats' experience with our Iams Pro Active Indoor Weight and Hairball Care. We are happy to speak with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Thank you.
Sincerely,Sandy
Iams Pet Care
Reviewed July 29, 2012
I have a 6-year-old Shih Tzu that I fed a very small amount of Iams Healthy and Natural Chicken Dry dog food for dogs ages 1-6. I purchased it on sale at a grocery store in the 15 lb. bag size. He vomited repeatedly the following morning. A couple of months ago, he vomited for about a week when I had mixed a small bag of Iams mini chunk dog food with a 25 lb. bag of his regular food Royal Canin Shih Tzu dry dog food. At that time, I did not attribute that to the food, but now I do and I see the connection. I used to feed my cats years ago nothing but Iams food, and now that I think about it, over the years, there were bouts of extreme vomiting experienced by both cats.
One cat at age 5 went into kidney failure and I had to take him to the emergency room right after severe vomiting. After that, he was put on Science Diet KD purchased at the vet, and for the rest of his life I had to give him sub-q fluids under the skin to make up for his permanently damaged kidneys. I also gave the second cat Science Diet KD food from that point forward. I never suspected the foods, but now I do suspect it. I'm wondering where you purchase the corn in your foods (from China, where there is no quality control?). I will never purchase your pet foods again. By the way, my cats were strictly kept indoors and got excellent vet care.
Dear Karen:
I work for Iams and I'm sorry to hear about the experience your Shih Tzu had with our Iams Healthy Naturals. We are happy to speak with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Thank you.
Sincerely,Sandy
Iams Pet Care
Reviewed July 27, 2012
I lost my beloved pet. I purchased a 50# bag of Iams Proactive Health Large Breed from a Large Warehouse Bulk Discount store. As the price of food has gone up, I was happy to get the bag at just below $100.00. I have 2 pets that have been on Iams since I have brought them into my home. The short story is they both got sick (gastrointestinal illnesses) and were treated by my vet. The youngest recovered after fluids, antibiotics and supportive care. My oldest however, lost his 2 months battle last Wednesday. He passed away last July 25, 2012 shortly after 11am. Neither would, nor have touched the food since they got ill. I have since purchased Iams products with no negative effects, but recently began associating the purchase with the incidents, as I do not feel this could be coincidental.
Obviously, my energies have been devoted in taking care of my seriously ill pet, so this is my first posting. I have contacted Iams directly and have been told that they will definitely be contacting me. I hope with all my heart that there is no common thread between my thrifty dog food purchase and the loss of my beloved companion. I could never forgive myself. Again, this is not a direct assault on the character of Iams and its products but a call to all those that provide sustenance to our pets that we demand quality, safe, and healthy food.
Hi Kimberly:
I work for Iams and I'm sorry to hear of your loss. Thank you for your call. A representative will be contacting you.
Sincerely,
SandyIams Pet Care
Reviewed July 26, 2012
For the last 2 months, my dog has been eating Iams ProActive Health MiniChunks. I started noticing after her meals, she started getting sick, vomiting up the food and a white film. And she is now refusing to eat! I will be changing her food to see if her symptoms change.
Dear Tanisha:
I work for Iams and I'm sorry to hear about your dog's experience with our Iams Pro Active Health Mini Chunks. We are happy to speak with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Thank you.
Sincerely,Sandy
Iams Pet Care
Reviewed July 25, 2012
I have 2 Chihuahuas that are refusing to eat this food after having been fed Iams for 2 years. This is the second bag. Something is terribly wrong with it. Last night and this morning, they were very sick. I want to have it checked. They are very smart and they sense or smell something terribly wrong with it. We just realized it was the food.
Dear Ms. Steffek:
I work for Iams, and I'm sorry to hear about the experience your two Chihuahuas had with our Iams Dog food. We are happy to speak with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Thank you.
Sincerely,Sandy
Iams Pet Care
Reviewed July 19, 2012
Update on previous food. Blood work came back for my male cat. He is perfectly healthy and the vet agrees that it's most likely that it was his food since medically there was no reason for his vomiting. I will contact P&G/Iams.
Reviewed July 18, 2012
Iams Dry Cat Food - Indoor with Hairball prevention: I bought a new bag last week. Immediately, my male cat vomited. At first, I did not believe it was the cat food because my female cat was fine. I took him to the vet, they have run test to see if it is his kidneys. Now, he is acting better (gave him canned cat food) but my female cat is not wanting to eat. I’m waiting to see if she perks up too after being fed a different food. Right now, the food is looking to be the culprit.
Hi Karen:
I work for Iams, and I'm sorry to hear about your cats' experience with our Iams Pro Active Health Indoor Weight & Hairball Care. We are happy to speak with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Thank you.
Sincerely,Sandy
Iams Pet Care
Reviewed July 18, 2012
We've been buying Iams Puppy Biscuits for many years over several dogs. We've, over the years, had to pitch a batch because of little moth-like bugs which apparently hatched after the product was opened. I thought when you wrapped the box in plastic wrap, the problem was fixed. However, we were invaded last month and found that the batch we last bought and stored half in a ziplock bag again hatched these creatures. And because the ziplock was not totally fastened, our house was flooded with those bugs. Can't you do something to prevent the eggs from being packaged with the product?
Dear Jerry:
I work for Iams, and I'm sorry to hear about your experience with our Iams Pro Active Health Puppy Biscuits. We are happy to speak with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Thank you.
Sincerely,Sandy
Iams Pet Care
Reviewed July 18, 2012
The Iams Proactive Health Indoor Weight and Hairball Care 6.8 lbs. bag of cat food with UPC 19014 03921 (220813) 22 Aug 2013 has contributed to the death of our cat Sugar and made our cat Spice very sick. Both of them experienced kidney failure. We see these postings and wonder why there is no recall.
Reviewed July 10, 2012
I first wrote my concerns on May 24th. Eloise and Patsy got terribly sick from 2 days of eating Iams (a new bag). They were treated at an Emergency Vet Hospital at midnight. Patsy being younger and sturdier has recovered. Eloise had fought the good fight but could not recover. She was put to sleep last week, after suffering a terrible last day. Iams continues to deny any problems with their food. How can they possibly not be aware, as of today, there are over 290 complaints on this site?
I feel for all the owners and pets who have suffered emotionally, physically and financially. Isn't it time they "own up" and do something right? Not just CYA. I have sent samples to Iams to be tested. I hope they will provide honest results. I have gathered all my information/documentation from website, vet bills, correspondence, etc. I am presenting it for reimbursement to Iams. Their next contact will be from my attorney. Join the fight, Iams need to take responsibility and stop the suffering. We are so sad every day without Eloise! So is Patsy.
Reviewed July 8, 2012
We brought Jax home from the vet on Friday. The vet said he has done all he could do. His kidneys are failing. It has been a long weekend, hoping and praying he would pull through. His condition worsened and we are faced with the decision to get him assistance in crossing over. Jax will not eat, he does drink a little water and then promptly throws it up. At first we could get him to eat a little boiled chicken, but after the first day, he just turns his head away. It is at the point now that when he tries to stand his balance does not cooperate and his legs slip from under him. Our other dog, Shooger, has gotten better and is no longer vomiting, acting lethargic or refusing to eat. Once we had Jax at the vet, we immediately started feeding her food we had prepared ourselves: boiled chicken, carrots and green beans. She loves it.
We have no other explanation as to why two dogs of different breeds, ages, sex and weight would suddenly begin exhibiting the same symptoms of vomiting, diarrhea and lethargy and refusal to eat other than the new bag of dog food that was opened and they were fed from one day prior. We have always been an Iams family. We lost our first pet to kidney failure almost 19 years ago, a Great Dane named Astro. Soon after we lost our brother and sister rotties, Boone and Callie. One was lost to a tumor and one to kidney failure. Never in a million years would I have believed that the food I was purchasing from a reputable company would have been responsible for my pets’ death. I do now. Our vet told Iams and he couldn't tell them if the pet food caused Jax to have kidney problems.
The food has not been tested, though Iams has offered and we have accepted to have the food tested. Iams is sending us packets to forward a sample for testing. We still have the open bag of dog food and we also plan to have it tested independently. This issue is not closed or resolved. Iams says they have not received any complaints. If your pet is exhibiting these symptoms and you suspect the Iams dog food, complain. Call their 800 number and complain. Follow through before many more pets are lost to diseases caused by this company. We will never ever feed our pets Iams again.
Reviewed July 7, 2012
I have a 3 1/2 month chocolate Lab who started having explosive diarrhea about 10 days ago. I thought it was from something she could have gotten into when I wasn't looking. I've spent every day and night with her since this started to keep an eye on her and to continuously clean up after her terrible messes. She's only had an accident twice since we got her at 7 weeks until this happened. After talking with the vet, I stopped giving her any treats, just her puppy food. But she continued to get worse and I thought I was going to lose her. Thank God I found a complaint posted on July 5th regarding two dogs that had the same symptoms as mine. Since July 5th, I have stopped feeding my dog, Zoe, the Iams food and have been making her food myself. She's turning back into the lively puppy she was two weeks ago. I can't believe this was a coincidence especially it happening at the same time. I pray the other reviewers' dogs are okay. The review saved my dog's life!
Dear Ms Kelly:
I work for Iams, and I'm sorry to hear about Zoe's experience with our Iams Pro Active Smart Puppy food. We are happy to speak with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Thank you.
Sincerely,Sandy
Iams Pet Care
Reviewed July 5, 2012
We purchased a new bag of Iams around the 22nd of June. Our largest dog, a beagle blue healer mix named Shooger, was the first to get sick. Because our little red minpin, Jax, did not get sick, we didn't believe it was the food at first; though we both wondered because it was a new bag. Shooger was vomiting, would not eat, had diarrhea and was lethargic. We tried mixing cottage cheese with her food to settle her stomach and stop the diarrhea. It didn't work. A trip to the vet, who said she had a virus and prescribed pills and bland dog food for her. She started getting better about the time our Jax started getting sick. He was acting lethargic, wouldn't eat, had diarrhea and was vomiting. We took him to the vet first thing this morning on July 5th. He is having to stay overnight hooked up to fluids. His kidneys and pancreas are failing. He has pancreatitis.
We are very angry with Iams especially after reading this board. We called the number they keep posting here and it took forever to get through. We were told they had received no complaints or concerns, not one. Call and complain. So far our vet bill is $300+.
Hi Mr. Billings,
We take all concerns very seriously and appreciate you taking the time to post. We also appreciate your loyalty to Iams. I know you spoke with one of our technicians today.
Our Consumer Care team talks with thousands of consumers every month. This team documents all questions, testimonials and concerns into a database that allows us to trend and track data. We have reviewed all data and have no other concerns or complaints related to this product and code. Also, it is important to add that all of our dry products are manufactured by company-owned plants that exceed industry-wide standards and are certified by the American Feed Industry Association. We go through 120 rigorous quality checks to ensure superior nutrition and quality. Please know we take your concerns seriously and we will work with you to better understand and resolve this concern.
We are available from 9p-6p Monday through Friday EST. Again, thank you for making us aware of this. We are a company of pet lovers and pet owners and understand how upsetting it is to have a sick pet.
SandyIams Pet Care
Reviewed June 30, 2012
I have fed my cats Iams for many years. This spring I noticed a greatly increased number of hairballs (and they had vomit in them). Also, there was an increasing amount of vomit with no hair. The food was Active Maturity Proactive Health with hairball care. I stopped feeding the bag to them and purchased a bag of Proactive Health Original with chicken. They stopped the vomiting. Two or three days ago I purchased and began feeding the same Original formula with chicken (new bag) and I now have vomit all over the house again. I can't believe what I'm reading. My cats will never again eat anything made by Iams. I still have the 2 bags of food. Can I get a refund with the proof of purchase UPC? I don't have my receipts anymore.
Dear Ms. Miller -
I work for Iams, and I'm sorry to hear about your experience with our Iams Cat Food. We are happy to speak with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Thank you.
Sincerely,Sandy
Iams Pet Care
Reviewed June 29, 2012
About a month ago, both of our dogs, a Chesapeake Bay Retriever and a Lab mix, were up in the middle of the night vomiting and with diarrhea. We had bought the mini chunks Iams food and thought that it was the switch from large breed to that, so we went and bought the large breed bag. Their symptoms did not subside. Then, I figured I might look on the web to see if anyone has had issues with Iams food. Sure enough, I found some complaints about other pet owners experiencing the same problem. I called Iams, as we had already purchased two 40 lb. bags at this time and they said it was the first they had heard of it. Lies!
They were very kind to send us vouchers for both of the bags of food after we sent in the UPC codes. In the meantime, after feeding both dogs hamburger and rice until their symptoms went away, we switched them to Beneful. I have always had good experiences with this with my Lab. They were fine. We received the two vouchers in the mail, so I decided to use one this past Sunday. Not even 24 hours after the Chesapeake Bay Retriever ate the food, she had diarrhea again! I just called Iams back. I am sending in the second voucher that we did not use and asked for a full refund for the two 40 lb. bags of food that we had purchased from the company. I will never buy this dog food again. Although their customer service team is great, their food is not.
Hi Andrea,
I'm sorry to hear our Iams dog food didn't work for your Chesapeake Bay Retriever nor your Lab mix. Please call again if you would like to try Iams again and we'll find a product for your two dogs that is ideal.
Sincerely,
SandyIams Pet Care
Reviewed June 28, 2012
My puppy has been sick the last four days after eating Iams puppy food. I bought this bag about a week ago. A family member recommended the food as a good source of nutrition. I will be taking my pup to the vet after reading the posts about Iams dog food.
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Thank you.
Sincerely,Sandy
Iams Pet Care
Reviewed June 27, 2012
This month, I went to the store to buy some dog foods specifically for toy dogs. I haven't bought Iams before so I decided to try it out. Soon after feeding it to my Chihuahua, he had symptoms of extreme diarrhea and vomiting for 4 days. To make things worse, my standard poodle decided to steal some of his food and he got really sick as well, which was a very unpleasant experience. The dog food needs to be recalled.
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Thank you.
Sincerely,Sandy
Iams Pet Care
Reviewed June 24, 2012
Five days ago, we opened a bag of Iams (small dogs/toy), the same that we get all the time. One of my dogs became ill immediately and the other didn't so we didn't think it was the food. We mixed the Iams with the rice to settle his stomach. Two days ago, my smallest became ill too with the same symptoms which are vomiting, diarrhea (with blood), and lethargy. I thought about the food again and came to this website to look for a phone number to call customer service tomorrow and to check for any recalls. I have since thrown all, but a little, out (just in case it's needed for testing). Oreo is improving and Bella Mia is very sick. We have been bringing water to her every half hour and she is drinking it. I'm very angry after reading these posts and finding out this food hasn't been recalled at all. Iams is going to pay my vet bill if I have to take her to the vet. We are praying they will both be okay.
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Thank you.
Sincerely,Sandy
Iams Pet care
Reviewed June 24, 2012
My 16-week old puppy started a second bag of Iams Puppy and within a day began having diarrhea. On the third day, she had an attack of diarrhea and vomiting that lasted for four hours, and then she laid in her crate for 8 hours (probably dehydrated and depleted). I nursed her back to health with rice and hamburger and attempted to return her to Kibble on the third day. She actually cried when we tried to hand feed her the Iams Puppy. I went to the pet store and purchased Nutro puppy, which she immediately devoured. She has now returned to normal eating and I have disposed of the Iams Puppy. I wish I would have read this page earlier.
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Thank you.
Sincerely,Sandy
Iams Pet Care
Reviewed June 20, 2012
2 Dogs sick for 48 hours June 16, 2012. Iams Adult Chicken Mini Chunks. We have been using Iams for the past 6 months. We purchased a new bag of food just about a week ago and after our 2 dogs finished eating, they both became very sick. They had diarrhea with blood for at least 48 hours. My wife suspected the food, so we just fed the dogs rice until their stomachs calmed down and purchased a new brand of dog food. The 30lbs of Iams is going in the trash.
No fun when you have 3 little kids to keep up with and you have to deal with 2 sick dogs on top of that. We have 2 young dogs, a Springer Spaniel and a small white dog mixed breed (Bichon Shih Tzu). They are doing fine now.
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Thank you.
Sincerely,Sandy
Iams Pet Care
Reviewed June 19, 2012
I purchased a small bag of Iams on the way home from vacation. My dog had been on Iams for 13 years. He was sick within 2 hours of eating the new bag and eventually got worse. An eventual vet visit suggested the dog food to be the culprit, be it stored improperly before purchase at the small store, a bad batch. The thought being was that one particular bag was the cause. I had KC on boiled rice and venison, and boiled rice and ground beef. He recovered after 6-8 days. I've read some of the stories here online and called the Iams customer service listed in a complaint posted here. Though it was tough to get through, I eventually did talk to Sandy and she issued a credit right away.
KC is doing better and I will give the Iams another try to see how he does with it. He has always enjoyed it in the past and has a great coat and energy for a 13-year old wirehair. I feel that Iams treated me as well as can be expected. I needed to have KC in for his heartworm.
Reviewed June 15, 2012
On Sunday, June 10, 2012, my 11-year-old black lab woke us up at 5 o'clock in the morning vomiting, diarrhea and would not eat. Her condition deteriorated throughout the day. She couldn't even keep down water. We became very worried about her because she was very lethargic and weak. We were afraid to wait until the morning to take her to the vet. So, we drove an hour to the nearest animal hospital. The vet on call was concerned because of her age. They gave her IV fluids and they did blood work to ensure her liver was functioning. Her blood work came back in the normal ranges. They kept her overnight and that was the last I thought I was going to see her. In the morning, she was still vomiting and refusing food.
The vet at that point suggested they do an ultrasound to ensure she did not have tumor or blockage in her digestive system. We did and that revealed no major issues. She did however have an inflamed intestine. It was only late in the day when she finally started to eat and we were able to take her home. It is only today that she seems back to normal. We have been Iams weight control users for many years. We just opened a new 40lb bag of food that Friday. Based on this experience and the results, we concluded that there had to be something wrong with the food.
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Thank you.
Sincerely,Sandy
Iams Pet care
Reviewed June 5, 2012
I had just opened a new bag of Iams Mini Chunks and my 10 year old Toy Fox Terrier had eaten it twice before she stopped eating and became very lethargic. She refused to eat anything and started having diarrhea, although she continued to drink water. We took her to the vet and they did a blood test. We brought her home for 1 night and waited for the results of the blood test. That night she started vomiting each time that she took in some water.
The next morning, the blood test showed all her liver values were through the roof. They immediately put her on IV with meds to support the liver and pain meds. During the night, she needed a plasma transfusion because we were told that she was bleeding internally. This went on for 4 days until I could not stand to see her in pain anymore. So $7,500 later and 4 days of misery we decided to put her down. We also during this time had an ultrasound done and it showed that the liver was not cancerous but the liver, gall bladder and pancreas were all tremendously inflamed. The only thing that changed in her routine was that we opened a new bag of food.
Reviewed May 30, 2012
I have three beagles (10, 7, and 2 yo). My wife decided to switch the two older beagles from Iams Weight Control Bits to the Senior Bits. After the first feeding, my female became violently ill. She exhibited, within hours of eating, bloody stools, diarrhea, vomiting, and lethargy. My older male has a tougher constitution. Although he had been acting subdued after his first feeding, we attributed it to his concern for our other dog. He had a second meal before he began vomiting and running diarrhea 18 hours later. When he vomited up the food, we realized it was the Iams Senior Bits that had made them both of them sick. My youngest (male) which did not eat the Senior Bits remained healthy. I have had both dogs on chicken and rice now for two days and they both appear to be getting better. We purchased the 20 lbs bag of Senior Bits from a Super Target store in El Paso, TX on 26 May '12. I will be taking the food and my dogs to our vet to confirm our suspicions.
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Thank you.
Sincerely,Sandy
Iams Pet care
Reviewed May 29, 2012
I have been feeding my dogs Iams Lamb and Rice the past few years. Starting a week or so ago, they were all acting reluctant to eat the food (they happily eat other food offered), but they eventually ate the Iams. Most of my completely healthy dogs (ages 1 through 18) are now sick with diarrhea, vomiting, etc. Did the formula change? Is there a recall? What is going on with this food? I am very concerned, especially after seeing the recent similar post from another Massachusetts resident. I will be returning the extra bags I bought. I’m not sure what else to buy and I’m praying my dogs recover. Iams needs to let consumers know ASAP if there is a suspected problem.
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Thank you.
Sincerely,Sandy
Iams Pet Care
Reviewed May 28, 2012
I, too, have been feeding my feline family members Iams cat food for years. One of them is a big eater and has never refused to eat anything. I purchased a new bag of weight and hairball Iams dry food and they both began to eat very sparingly. They walk up to the dish, sniff and walk away. One cat threw up 4 times. After a few days of watching them both not wanting to eat (they have no problem eating Fancy Feast in a can), I started looking online for information. I can't tell you how pissed off I am to read all of these posts. I feel terrible that a "trusted" brand has been making my pets sick! Iams is no longer a trusted name. Please don't feed this crap to your pets.
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Thank you.
Sincerely,Sandy
Iams Pet Care
Reviewed May 28, 2012
We have been very satisfied Iams customers for over 15 years. We never had any problems. Two weeks ago, I bought a new bag of food, smaller than usual as I noticed a price increase, but the same green bag I always buy. Right away, my 5 year old Golden Retriever began vomiting and refusing to eat the food. I took her off it for a couple days and the condition cleared. I reintroduced the food and she happily ate, but within 24 hours, the condition returned but this time, with blood in her vomit and in her stool. She has been on hamburger and rice for 5 days now, hoping to improve. I thought we might have gotten a bad bag of food, but now that I saw the other reviews, it sounds like it wasn't just one bad bag. Guess I have to find a new dog food.
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Thank you.
Sincerely,Sandy
Iams Pet Care
Reviewed May 24, 2012
I sit at the phone waiting for my vet to call about Eloise's condition. My two mini Schnauzers had become sick after eating from a new bag of Iams ProActive Lamb and Rice bought two days prior. They began vomiting and having diarrhea (with blood) on Monday evening. By Tuesday, they were both suffering. That evening, we took them to the emergency vet. We could not control the projectile of the bloody diarrhea. Our youngest dog was treated with fluids and RX for diarrhea and came home. She is improving on a diet of rice and chicken and still has to be led to the water bowl. She is still somewhat sedentary - not normal for her. Eloise is 13 and not as strong to fit this terrible reaction. She is on IV fluids, pain medication and now has started to suffer from seizures. We took our bag of Iams back to Target and got a refund. But as of today, we are out $1700 and perhaps the loss of our beloved Eloise. We are heart-broken and hope something can be done so other loved pets do not suffer.
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Thank you.
Sincerely,Sandy
Iams Pet Care
Reviewed May 21, 2012
I followed all the rules. I bought four 44-pound bags of Iams ProActive MiniChunks, saved the receipts, proofs of purchase, and mailed them all in so that I could get one free bag. The coupon I received is for one free bag up to 40 pounds. I spent nearly $160 on the four bags and now I can only get a smaller bag? That hardly seems fair. I should have received a coupon for one 44-pound bag and hope to receive that from you as soon as possible.
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Thank you,
Sincerely,Sandy
Iams Pet Care
Reviewed May 17, 2012
I decided to try Senior Plus for my Cairn Terrier and Westie. After eating it for approximately 10 days, they both developed vomiting, runny stool and dehydration. The Cairn Terrier required hospitalization twice. I have now spent $800 to get them on the road to recovery. I am hoping for the best.
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Thank you,Sincerely,
Sandy
Iams Pet Care
Reviewed May 11, 2012
We switched our 13-year-old dog from IAMS Mature Adult to IAMS Senior Plus and after 2-3 weeks, she has developed diarrhea and vomiting. We are now giving her rice and cooked beef in an attempt to stabilize her. From the similar complaints I have read, it appears that IAMS and P&G have some quality/product issues. UPC code: 190146058; 6.1 lbs.; 02J UN 14.
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Thank you.
Sincerely,Sandy
Iams Pet Care
Reviewed April 29, 2012
We recently switched to Iams food from a different brand. We have been using this food for the past few months and our dog enjoyed it. I opened a new 33# bag on Thursday. This was the first new bag since they switched from the 40# bag. Since then, our dog has had diarrhea and horrible gas. We are not pleased with whatever change has taken place with this company. We will be switching foods again. There is obviously some problem with the food by all the comments that have been posted.
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267. Thank you.
Sincerely,Sandy
Iams Pet Care Specialist
Reviewed April 23, 2012
I have been a loyal Iams dog food customer for many years. I usually purchase the large 40 lb dog food bag and have paid $32 at PetSmart and other establishments. Now, only a 33 pound bag is available for more money ($34). What gives? They say their costs are higher, really. All of a sudden their costs are 17.5% higher? They commented that the price that we buy the product at is the control of the store. They say not. Do they think that the consumer is that oblivious that they won't notice? Like the consumer thinks that they are buying the same amount because it is in the large bag for around the same price and they don't look at how many pounds are in the large bag? Well, there may be a few of those but I would think that their consumer would be sharper than that.
Maybe we should start a new movement to not buy Iams products anymore. Sending me a $3 coupon doesn't make me any happier! My costs of living are higher too, so much so that I don't feel like giving them my money and will go buy a cheaper (in price) product.
Reviewed April 20, 2012
I left a review on 03-27-12. I had my dog food tested for salmonella as I stated in my other review. The results came back negative. I used a laboratory I have used in the past for other issues and trust them. This lab was my choice and not a choice of Iams. I can safely say that the dog food that I tested that made my dog sick was from another source, not Iams. Iams did send me several free coupons for 20 lb bags of dog food. I am giving them to our local humane society.
Reviewed April 12, 2012
We have a 12 year old Lab that is very much a big part of our family. She goes everywhere with us from a ride to the store to wherever we go on vacation. I'm not the type of person to complain just to complain. In fact, this is my first letter of complaint ever.
Our dog has had Iams dog food since she was a pup, even when times are tough she still had her food. Recently, we had purchased 2 bags and 12 cans of Iams Dog food for her in preparation for a short lay off from work. We feed her every day at about the same time, many days she would be waiting for us to get her food. One morning, I fed her and left for a few hours and came home to find our girl had vomited in a few spots and found her to be kind of mopey, unlike her personality. We thought maybe she just ate to fast at first. The same night, we fed her again and she vomited and had very soft stools. The next few days, feeding went about the same. The following day she wouldn't even touch her food. She sniffed it and walked away.
The next 4 days, this went on that she stuck her nose up to her food but would eat some of our leftovers. We thought this was a very strange behavior for her as she always looked forward to her own food. I found this website and read some people’s complaints and found it amazing and saddening that we weren't alone. We have quit feeding her Iams as of this week and are now out the money for the Iams food and the new food we are introducing her to. FYI, this isn't about the money, but about our dog getting sick on a product that is getting more expensive while the quality goes down.
To get her to eat a new food we didn't use any Iams to transition her but have been making her burger rice and carrots on the stove, letting it all cool then mixing in the new dog food that was recommended to us at the feed store. We are still weaning her from the extras in her food. I'm not going to try to rush her as she is too old to be rushed. She seems to like her new food.
We are very disappointed in the fact that we had to switch brands of dog food at this point of her life as she always loved Iams products. I doubt that we will ever be Iams customers ever again. We wanted to also thank everyone that has written a complaint here as your info has been very helpful to us and in the recovery to our family member.
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Thank you,
SandyIams Pet Care Specialist
Reviewed April 11, 2012
I was buying Iams large dog food for 7+ years for 3 dogs, #40 bags. When I found out last month at PetSmart that the #33 dog food was $33.00 and the sticker on the area under the bag said $33.00 for #40s, I asked the cashier about it. she said that there is no #40 bag anymore and that the #33 price was right. Iams has removed #7s of dog food and charged $33 for #33s of dog food. I was paying $32 for #40s. It has changed my idea for Iams dog food. I have left Iams and went to another brand, which I get #44 for $26. The ingredients were the same give or take 1%. Sorry to say, you have lost a customer. Thanks but no thanks.
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Thank you,Sandy
Iams Pet Care
Reviewed April 11, 2012
I have 3 dogs that have eaten Iams since they were babies. A week ago, I went and bought a new 20 lb bag of food, came home and fed my dogs. Overnight, all 3 of my dogs had severe diarrhea, fowl smelling and messes everywhere. I starting dosing them with Pepto and put them on a liquid diet to try and settle their digestive system down. 7 days later, one of my dogs seemed to be better and was really hungry since they all had quit eating for a few days. So, I let her have some more of the Iams, within hours she was running in and out with diarrhea again! It has to be the dog food! First, I thought it was a virus of some sort but in no way would 3 dogs do the same thing and at the same time! I have started them on a rice, meat, yogurt, pumpkin diet and they are slowly starting to eat, except the one that got hit with a second round, she is starting her recovery all over again.
This really makes me mad because when I called the company, they told me that they had no other complaints. Then a friend of mine found this site and sent it to me via Facebook. I will never buy this product again. And I will say, I have bought Iams for over 8 years but by reading this website, things are going bad with Iams and I cannot let my dogs suffer like they did again or possibly be killed by dog food!
Reviewed April 10, 2012
In the last 2 bags of dog food that I bought from Target, Iams had a dead black little mouse in them. The most recent was last night. This has been happening over the last month. I've bought Iams for 8 years and have never experienced this before.
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Thank you,
SandyIams Pet Care Specialist
Reviewed April 4, 2012
Our old English bulldog puppy has eaten Iams Proactive Health Large Breed puppy dry food its entire life. She is now 8 months old and has never had a problem with it until now. We just purchased the new looking 33.5 lb bag about a week ago and she has been sick ever since. Her eyes look bad. She had diarrhea and vomiting. Our other dog is fine but eats Nutro. They never share food either. I have no doubt that the Iams food is making her sick.
We took her off of it and are now giving her chicken and rice to calm her stomach. Hopefully, she starts to feel better. Thank goodness, nothing more extreme happened. It all makes me angry though. Oh and since it’s not on the recall list (like it should be). I guess we are just out the $40 and any other expenses we occur because of this. I find it a big coincidence that the previous 40lb bags of that particular food were recalled. Then suddenly, they come out with a new look for the bag that has less food in it and now this "new" formula is making many dogs sick. Hmm, makes you wonder.
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Thank you,
SandyIams Pet Care
Reviewed April 3, 2012
I have a 5-year old Staffordshire bull terrier. Last month, he developed an eczema type rash on the underside of his body. I bathed him and applied hydrocortisone cream to the affected area, but the rash persisted. I have been feeding him Iams for the last month, but ran out last week. So I ended up buying some cheap dry food. After two days, his rash has cleared up! I originally bought your very expensive Iams food as I thought it was good for him. But since I have learnt that something in it causes an allergic skin reaction, I am better off sticking to the cheapest stuff.
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Thank you,Sandy
Iams Pet Care
Reviewed March 29, 2012
I found this site the other day as I researched dog food recalls trying to figure out what was wrong with my dog. I didn't dream I would be adding my story to it. I have a 2 1/2 yr old pitbull and a 10+ yr old lab that was astray until last Oct. I usually buy Purina One but a couple weeks ago, I got Iams mini chunks because I fed my Pit Iams when she was a pup and had switched to save a couple bucks. I thought I'd get a bag of "the good stuff".
So Monday night, March 26, my pitbull threw up stomach acid and then a minute later did it again but it looked as though it had fresh blood in it. I freaked out and called the vet. He said to give her Tums or Maalox and bring her in Tuesday if it didn't help. She ate grass like crazy and a little canned dog food, but then threw it up a couple hours later and had thrown up a couple other times Tuesday morning. She was moping around and I knew she felt bad. Usually she's bouncing off the walls! Now that I look back, the lab started eating grass too about the time I got the Iams and went from eating two bowls of food a day to not even one. Both have lost weight. (When I found this site I went and bought the Purina One and threw the Iams bag away.)
Anyway, I took her to the vet Tuesday afternoon. He said she looked great but to watch for worms. She had no parasites and gave her a shot for nausea and some special food. She had no appetite by Wednesday and I had read some other posts where people gave their pets chicken and rice so I cooked some. Late Wednesday, she finally ate a little rice and got a drink of water. She seems to be improving now, (its Thursday afternoon) and both dogs are eating well again.
After reading these posts and finding a petition from PETA trying to shut down the evil and horrifying research labs Iams has, it will be a cold day in hell before I ever buy a P and G product again and I'll be sure to tell everyone I know. I'm thankful that I got them off that mess before they died like some of the other did. How do people that cause God's creatures excruciating pain and suffering and act so indifferent about it live with themselves? I would blow my brains out to get some relief from my own company. I pray that all these issues are resolved and that there is some kind of justice in the end.
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Thank you,
SandyIams Pet Care
Reviewed March 27, 2012
I have been reading some of the complaints listed above. Here is my situation: I have a 12-year old Lab and a two year old Cocker. Both have been eating Iams all of their lives. About a week ago, the cocker was having diarrhea and really smelly gas. I put her on boiled hamburger and rice for four days and it cleared up. I thought maybe she got into something. Now the lab has diarrhea and vomiting and yes, smelly gas. She is now on rice and burger. I see Iams has had issues with their dog food in the past containing salmonella. I'm not sure if that's the issue or not but I am putting my dogs on Science Diet. I will also be sending the dog food off to a lab to be tested. I will post the results when I get them back.
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Thank you,Sandy
Iams Pet Care
Reviewed March 24, 2012
Our dog almost died from Iams proactive Health dog food! I'm a vet tech at a local hospital and my dogs have been healthy until consuming this product! After we slowly transitioned them over to the Iams proactive health, all three of my dogs had diarrhea and started vomiting! Our dog Buddy had it the worst! He stopped eating and I noticed how serious it was when he had developed jaundice. He almost died but as of right now, he is in the hospital on fluids and antibiotics. Come to find out that just in the past month, several dogs have had the same complications and even die after being on this food. Were praying he will pull through, but there's no guarantee he will make it. Now even if he does survive, he will always have to be on a special L/D Science Diet. Plus, he will probably have to take medications for the rest of his life because of the liver damage it has caused! I am going to get to the bottom of this and I will never buy this product again, nor recommend Iams to anyone!
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Regards,Sandy
Iams Pet Care Specialist
Reviewed March 22, 2012
My cat is sick because of the food. I have been using Iams Pet Foods since 2006. My friend introduced me to the food when I started to take care of my cats. There was no problem that time but in 2011, I've bought the same Iams when my cat started to get sick. I brought my cat to the vet, and they said maybe it’s a cat’s sickness. They gave me some medicine, but my cat stayed the same. They would always have diarrhea. After that, I changed pet foods. My cat enjoys eating it, and is no longer sick. After that, I knew the sickness was caused by Iams.
Reviewed March 20, 2012
Since my last comment 6 days ago, I have had a chance to collect myself a bit, my pup survived his battle with Iams puppy food (after a 5 hour coma-like spell) and I have talked with the people at Iams in my local Wal-Mart, local and corporate, the BBB and the FDA. I urge anyone having this problem with Iams pet food to report it to the FDA as they were very interested in my situation and cannot do anything about this ongoing problem without proof. Save the food and get it tested. The manager at my local store pretty much laughed at me when I told her the problem, saying she feeds Iams and she doesn't believe all the written hype, never mind the eyewitness on the phone, corporate was much more interested in the problem with Iams food and their local store manager.
Iams refunded my money and the BBB has made contact with P&G. I just want to see this problem fixed permanently. There is clearly a problem with many different foods and has been for some time, well over 150 complaints do not lie. It’s not fair to the owners or the pets who are suffering.
Reviewed March 20, 2012
My American Starfishes terrier had severe infections (skin). I had to put her down. I fed her with Iams adult. My Mastiff began to get sick. I took him to the vets. They said he had allergies. Also, I fed him with Iams adult. My old English bulldog (puppy) was on Iams Puppy food dry and he also gets these infections. Vet told us that the reason these dogs where getting sick was the food I was feeding them. I am on disability so having to take my babies to the vet is an unnecessary expense to me. $200 for the last vet visit takes money out of my rent, etc. I am very upset.
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Thank you,Sandy
Iams Pet Care
Reviewed March 16, 2012
Dog Seizures - After less than a week of being on IAMS Weight Control Dog Food, our 5-year-old malamute/golden retriever began to do funny things with her mouth while she was eating this food. It appeared that she was trying to get something out of her teeth. After a couple of days later, she had a severe seizure lasting 2 minutes at 2 am. She is fed in the evening around 6 pm. The next day, shortly after eating, she had 2 smaller seizures (right before the first of these, we observed her strange mouth movement again) and then early in the morning she had another major seizure. We took her off the food after that, and she has been fine although it took a couple of days for her to settle down.
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Thank you,Sandy
Iams Pet Care
Reviewed March 16, 2012
I originally sent in a concern that the new dog food bag 33 lb. is the same price as the old 40 lb. bag, which $45.99 before taxes a over a 17% increase for the 33 lb. bag. I received a communication from consumer affairs stating they had contacted Iams. I received an email and contacted their service representative and stated my concern. They said they are also very concerned regarding customer concerns. Please note before I contacted consumer affairs about this concern, I asked the representatives at Super Store about the above situation. They told me it was the pricing given to them by Iams and there was nothing they could do about it.
Today March 15th, I contacted Iams and spoke to their service representative Mary Lou. After she had read the original complaint sent by consumer affairs, I was told Iams does not control pricing and it is up to their client to control the final pricing. Mary Lou said she would contact their sales department with my concern.
My question is I have already checked with both Super Store and Iams and each company have told me they do not control the pricing. I am still back to my original concern as why give the customer 7 lbs. less 40 to 33 lbs and charge the same price. I would be interested if you could follow up with Super Store and possibly get an answer. Thanks.
Reviewed March 14, 2012
Iams made my dog deathly sick! Though okay I’m going to get my awesome sweet amazing happy energetic little chi weenie some good food because I can afford it now. I treat him the way he treats me. I gave my pup Iams Proactive Health Smart Puppy. I gave him the food, he was happy perky eating and fine! I leave and return 2 hours later to find him on the couch nonresponsive in a puddle of his own throw up! It’s like a coma! He can’t wake up, walk or move anything! I am rocking him, crying my eyes out, forcing him to drink water by syringe and hoping he doesn’t die!
Thanks Iams for torturing my sweet little innocent dog to line your own pockets! Yes, I am fully aware I and I alone am responsible for what I say here, the truth and nothing but the truth! Your company is criminal. Your actions are beneath low. Now I’m going to continue to sit here and rock my poor dying little dog and rest assured I will warn everyone I possibly can about your horrible food! I will be more than happy to join a class action lawsuit!
Reviewed March 2, 2012
Iams is implementing a 17.5% price raise! This is very upsetting! I guess it's time to change brands! My gosh!
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Thank you.
Sincerely,Sandy
Iams Pet Care Specialist
Reviewed March 1, 2012
I normally buy the 18.14 kg, 40 lb. bag every 3 to 4 weeks, while intending on purchasing the product today Feb. 29th 2012. The company has decided to change their large dog food bag to 33 lb bag. I was paying $45.98 plus taxes for the 40 lb bag. The new 33 lb bag offered by Iams is the same price. That’s a 17.5% increase in their cost to the customer. I asked the representative from store why the increase and I was told I would have to contact Iams. I am sure that Iams has such a good customer base. They are not going to mind losing my business.
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Thank you,Sandy
Pet Care Specialist
Reviewed Feb. 26, 2012
Our cats did not want to eat. They started with throwing up and their stool had a foul order nothing like before. They were passing gas with a terrible foul odor. We had decided something is wrong with their digestive system and we started to think what cat food was different. It was Iams. We are very upset over this as we love our pets and do everything right as possible to keep them in great health. We are scared and angry. We started to look on the computer for symptoms like our cats had and the first thing we found was about Iams. There are so many other people just like us who started to feed their pets Iams.
We also have a pregnant cat and are concerned about her and the kittens she will have. What upset us the most is that Iams has had an ongoing problem and have done nothing about this except continue to sell their cat and dog food to unsuspecting uninformed people who think they are buying one of the better brands of dog and cat food. Further, the computer sites are full of people reporting the damage, expense of vet bills, and even the death of their pets. Yet all say when they contacted Iams/Procter & Gamble is that they received no help and even discourteous treatment during their inquiry about the damage done to their pets. Rest assured this family will never purchase Iams cat food again, and when at the store we will inform every person encountered not to purchase Iams products.
Reviewed Feb. 18, 2012
I purchased Iams since getting our dog from the shelter. Over the past few months, she was passing some bad gas and then started the uncontrollable bowel movement in the house and in her pen. We stopped the Iams then bought Science Diet and no more problems. Iams proof of purchase 1901401852. Can I get refunded for at least the last bag of Iams?
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267. Thank you,
SandyPet Care Specialist
Reviewed Feb. 16, 2012
I have had nothing but problems with Iams for the last 6 months. The first 2 of my son's dogs get non-stop diarrhea that's a yellow-green. Then my friend's 2 puppies wouldn't stop throwing up and peeing this bright orange color and have to be at the vet's for 4 days. And what they do about it was sent her 2 coupons for some more of their crap.
My son complained to the company and even sent in his receipts for the 3 bags he had to throw away, and they never refunded him for the bags of food or made any effort to refund his money. The company is owned by P&G, and personally, I don't think they give a damn about the health and welfare of your animals. Look at all the websites devoted to Iams Kills. I believe it, and even my vet said that if my son would have kept feeding his dogs that junk, they would have died from dehydration. I will make a point to see to it that no one uses Iams. Boycott!
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267. Thank you,
SandyPet Care Specialist
Reviewed Feb. 15, 2012
I bought the dietary and hairball cat food for our 2 cats, to switch them from 9 lives cat food. We thought that switching them to Iams dietary and hairball cat food would stop their problem, which is barfing up hairballs and barf. The nine lives was leaving orange stains on the carpet, which does not come out. So I figured I'd try the Iams cat food, where it could help their digestive system, and it would be better for them, but guess what, we've went through 4 bags of Iams, and we're still having the same problem. I believed in your product, and I am disappointed in it. Also, it sure wasn't cheap for a small bag either! Our 2 cats really love it too, so I hate to stop buying it for them, but I am very disappointed that the same thing is happening! We bought it at our local Walgreens. It shows on your bags a cat's digestive system, and how good it's supposed to be for our cats. What is this, false advertising?
Sandy,
Iams Pet Care Specialist
Reviewed Feb. 10, 2012
Since my last post, Jan 17, 2012, we have some good news. We took all our animals off the Iams dry dog food and started feeding them chicken and rice (that we cooked ourselves) and I am so happy to say that they all are doing 110% better. I feel so bad that I killed our little Booger by feeding him something that I thought was good for him. I always thought Iams was a good food to feed my dogs, apparently not. Thank God we learned about this problem before we lost anymore of our babies. Lams, you should be ashamed of yourselves for selling something that is causing sickness in and even killing our pets. I will tell everyone I know not to purchase your products.
Reviewed Feb. 7, 2012
I purchased a bag of Iams proactive health for large dogs on February 3rd, 2012. I began slowly mixing it in with her old food on the 4th, 5th, and 6th. During the evening of the 6th, she woke up at 1:00, and woke me needing to go out. She had diarrhea, and then came back in the house, and vomited! I took her to the veterinarian, and they told me it was the food that caused it, and to put her on a bland diet, and slowly add in her old food. She was also put on 3 medicines to combat the diarrhea and vomiting due to this food!
I'm very disappointed with Iams. I thought I was doing my animals a favor by buying them a good quality food, and instead it made my dog sick. My cat is also being switched back to her old food, due to everything I've read. At the time of purchase I thought the food was on the expensive side but worth it for healthy animals, however it cost me $395.00 at the vet's office today, because it's not healthy for animals, and that's just for my dog, my cat seems to be okay for now, and she won't be eating Iams anymore!
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Reviewed Feb. 3, 2012
I have been buying Iams canned dog food for two years. My dog loves it and it seems to be working for her. I buy chicken chunks in gravy. But I have noticed when I get the canned food, the last 10- 12 cans I have bought have been dry, with no gravy, no chunks of meat, and a lot of barley. My dog is picky and that's why I get Iams. She loves it. But when I buy this particular food for her, I expect it to be what the label reads. I pay $1.49 a can. That's expensive but she loves it and I love my dog and want what's best for her. If I pay that much for food, I want what the label reads. You need to somehow check what goes into the cans. I feel I'm being ripped off and that's not fair to my pet. The food stinks also like old food. Please reply to this email. Thank you
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Reviewed Feb. 2, 2012
Our English bulldog recently passed away unexpectedly for no foreseen reason, she was a healthy dog. We were feeding her along with our other 3 dogs the Iams dog food. We had some cases of diarrhea in our other pups and a lack of eating but didn't think anything of it until the passing of our bulldog. We, as consumers, trust the pet food industry with providing our animals with a good quality and nutritious food to keep them healthy because like us, for most people, our pets are members of our family and we treat them as such.
The pet food your company provides for our animals is no different than that of what we as people buy for ourselves to consume for our health, always looking for good nutritious foods to prolong the lives of our best friends. Our pets look to us to take care of them with feeding them good foods and taking them to the vet. office if they seem sick. I feel as if I have let my friend down by trusting a company like yours with her health. I will have the remainder of this food tested and find out if it was infected and if so I will be taking legal action.
Reviewed Feb. 2, 2012
I had two dogs. One was a Rat Terrier - beautiful, loving, amazing and full of live and love. He was almost five years old. I could not believe how loving this dog was and how much enjoyment he brought to my life. He had to be put to sleep in December due to kidney failure. It was was a very, very traumatic experience for me. He was always bouncy, energetic, and full of life.
In November I purchased Iams ProAcitive Small Biscuits. I fed these to my Rat Terrier, and my Yorkie Terrier mix. Within two weeks, my Rat Terrier began to be sick. After an extended hospital stay, my vet suggested he was poisoned. I paid well over $500 (I was lucky to have a good vet).
Iams small biscuits were the only change to their diet. I retracted the product from my larger Yorkie mix immediately. She is still alive two months later. Buyer beware and stay away from P&G products in memory on my pets and those that have gone before. Read the actual facts. Peace be with you and your pets. In memorial to Zero.
Reviewed Jan. 29, 2012
I switched my four dogs over to Iams. It started out with slow eating, to vomiting, to one of my dogs dying and another one displaying the same symptoms. The yellow 8-year old lab was put down Friday, and I am so angry that this food is killing my dogs. I had many test on the yellow lab, it all came back negative for the obvious diseases. I am stopping the Iams diet immediately and contacting a lawyer. I will have the remaining food tested. In the meantime, if my other dogs die, I will not stop to let others know the dangers of Iams products.
Reviewed Jan. 29, 2012
We just put our 5 year old otherwise healthy and very active German shepherd to sleep yesterday. His blood tests for his organs were all showing signs of serious problems. He survived the first round of bad canned food in 2007. I continued to feed him Iams lamb and rice up until his passing.
Within the last two months, he showed much decreased appetite, very lethargic, and overall not himself. The past two weeks, he really didn’t want to eat and he was urinating all over the house which is unheard of for Paxton. This week before we put him to sleep, he would only drink water and eat little or nothing. He was vomiting so I took him to the vet and his blood test came back all out of whack. I did not want to put my best friend through any more pain and suffering so we had him put to sleep.
Now my question, is he affected by the latest recalls of food? I still have the food and was wondering if anybody knew where to send the food for testing. I am currently trying to get the UPC codes from our purchase history to see if he was eating the affected food. Any help would be greatly appreciated. Paxton, you always be loved and in our hearts forever and if this turns out to be the case with bad food they will pay. Now, I am wondering if I was feeding him poison that caused his death. I am heartbroken over this. RIP Paxton. Please contact me with any help thank you.
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Reviewed Jan. 28, 2012
I just found bugs and larva in a bag of IAMS Proactive Health dog food. Then I find out about all the dogs have gotten sick from IAMS dog food. Are you kidding me, dogs are dying due to your dog food. Why do you still make pet products?!
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Reviewed Jan. 17, 2012
My ex rushed our otherwise healthy three year old chihuahua to the vet about 6 months ago. They couldn't find anything wrong. She ended up dying overnight. Two weeks ago my otherwise healthy 5 year old chihuahua started throwing up and having diarrhea. After antibiotics, Pepto and a bland diet she was recovering.
Two days ago my aunt had to rush her yellow lab to the emergency vet due to vomiting, diarrhea, and lethargy. The lab is now recovering. None of these dogs have lived together or had any contact with each other in over a year. All were in otherwise good health and up to date on their vaccines. The one factor that was the same: All three animals were being fed Iams dog food. I will never feed this poison to my animals again. Hundreds of dollars in vet bills and one young dog deceased.
Reviewed Jan. 17, 2012
I would never ever buy Iams or P&G products. They lack quality and concern for your pet's health. Look them up on the internet. There are several sites that have nothing but disgust for this company and Proctor & Gamble. Everyone I know that has ever fed Iams to their pet has gotten sick, and the company does horrible animal testing. Check out Iamskills on YouTube. It's horrific.
Reviewed Jan. 17, 2012
We had just purchased to bags of the Iams Mini Chunks dog food for our seven dogs. After a few days of eating it, one of them became ill. We thought maybe he just had an upset stomach, vomiting and diarrhea, but within a few days he had become fatally ill and this past Friday we had to put him to sleep. The vet thought it was Parvo (because of the symptoms). After reading about the recall for the Aflatoxin in the food, I am sure that it was the food. Now, another one of our dogs is ill and we are afraid that he will end up the same way. We are going to have him tested to see if it is Parvo. We have thrown out the Iams and are hoping that it isn't too late for the rest of our dogs. If this company's food caused the death of our precious baby, be prepared for a lawsuit!
Reviewed Jan. 12, 2012
My cats have been throwing up daily from eating Iams dry cat food. I fed my cats the Iams dry food for many years. I trusted the name and never imagined that the food could be the reason that they have been sick and throwing up so much. It had become a daily problem. I too thought that it were hairballs and treated them regularly with petromalt.
After no improvement and researching the possible causes, I discovered that it was the iams food that was making my cats sick! I switched to a higher quality food (read the ingredients) without the fillers that Iams added to its foods. My cats have not thrown up once since the change! They were unable to digest Iams cheap fillers (corn was the worst) and became sick as a result. Iams had these in all their foods and should be ashamed to deceive pet owners into thinking they were choosing a quality product. Get your pets off of Iams and you will see the difference!
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Reviewed Dec. 29, 2011
This is so disgusting and makes me ** angry that this company has not been sued and went out of business because of their poisonous dog food. My new German Shepherd puppy was eating Diamond Large Breed Puppy food for quite some time until I moved here to Panama City where there is none. I decided since I ran out of that kind of food, I would switch her to Iams Large Breed Puppy food because it was within local distance to get it and not that expensive plus I thought it was a trusted food. Boy, was I wrong.
My dog has been lethargic, having diarrhea, yellow mucous in her stools, won't pee. Now, she has been on it for 2 weeks, won't eat or drink. I also noticed she has purplish gums, not good which means serious illness and I will be taking her to a vet asap. She is usually a very good eater and drinker and this just pisses me off bad that this food has no warning label or is even allowed on store shelves. Whomever said that if these were humans dying, they would take it off the shelf. I believe that is right. I am so scared that she is not going to make it and die especially since she is so loved and was an early Christmas present for my daughter who will be very disappointed and lost without her too. I will be suing this company if this does happen because it is so not right and I see that many people have similar complaints.
Reviewed Dec. 19, 2011
A good friend of mine recently switched to Lams dog food and her three dogs became violently ill (lethargic, vomiting, stooling liquid blood). They all recovered within a few days and the vet said they're blood work was fine. I had been dog sitting another friend's 11 year old 4 pound Pomeranian who then became extremely ill with the exact same symptoms. Although we did not feed him the Lams, he may have gotten into something one of the other dogs vomited outside or something. However, he came down with severe pancreatitis and was on the verge of death and had to be hospitalized for three days. Luckily he fully recovered. I just thought it was unusual that he had the exact same symptoms as the other dogs. The vet said all the dogs probably ate the same thing that made them ill, but the older, smaller dog's pancreas took a harder hit due to his size and age. The only thing we can think of is the Lams food. What is going on with this?
Reviewed Dec. 11, 2011
I have had some problems with my cats vomiting after eating. My ten-year-old female died of kidney failure at age ten a few years back. One now has a tumor growing in his jaw with but have a few weeks to live, and I have tons of the little brown bugs in their dry food dish from the latest bag of Iams that I bought. I am appalled and outraged thinking I was feeding my beloved pets good nutrition over the years.
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Reviewed Dec. 7, 2011
We had switched, as our dog got older to the senior Iams, and she immediately started going downhill with urinary tract issues, and kidney and liver failure. We have switched to 1+, and the symptoms have started to go away, also with heavy doses of antibiotics and medication she will have to take for the rest of her life. She is 12, and was very happy go lucky, before she was put on the Senior Brand. Our other two year old, which we rescued, was also put on the 1+, and also has become very aggressive. Most likely, we will be switching brands, due to both reasons. I should have read the complaints, before using Iams.
Reviewed Dec. 4, 2011
Within one day of eating Senior dog food, my dog is dying. One day ago, he was running around acting like a puppy and now, my 12-year old dog is dying in front of my family from eating a new bag of IAMS senior dog food. If he dies, I will not forgive this company, ever.
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Reviewed Nov. 26, 2011
I bought a 40 pound bag of Iams dog food, because it is supposed to be one of the best brands for dogs, as I was told. It made their bowels loose and runny. Now, they won't eat it. The store won't take it back, because the bag has been opened. How can I get a refund?
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Reviewed Nov. 25, 2011
I heard good things about Iams so I decided to switch my cat to it. I am using Iams Hairball & Weight Control for Indoor Cats 1 year +. Ever since I have switched, about two weeks ago, he has thrown up once, but has become slightly aggressive, and extremely hyper, jumping up on everything, going under my house, and meowing like crazy, and run away when you let him in the house. This is the cat I've had for three years, and he was not aggressive, and very, very lazy, not wanting to jump, and would come to you when called. I am very unimpressed. Once this bag is gone, I am not buying another one.
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Reviewed Nov. 15, 2011
My dogs have been on Iams for 12 years. We wanted to try the Senior Dog Premium Protection due to their age. Every time they ate the dogfood, they would choke on it and hacked it out. Our dogs are free fed and do not gulp down their food. I never complain but wanted you to be aware of this issue. Fearful that my dogs would choke, I went back to the Large Breed Proactive Health which kind of hurt having to buy two bags of dogfood within a few days due to being on a very tight budget. My dogs have done great on Iams for 12 years and we won't change brands. Thank you.
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Reviewed Nov. 12, 2011
My cats have eaten Iams Lamb and Rice for years. They changed the food dot chicken and rice. Without warning, they have now changed the shape of the food and possibly the food formula. My cat who has had a few teeth pulled cannot chew the new food shapes and my kitten doesn't like it.
Reviewed Nov. 11, 2011
Our 3 year old English Bulldog is an epileptic, on medication. We started feeding her a new bag of Iams weight loss food, and within hours, she started having violent seizures. My husband refused to believe it was Iams. She was fed Iams again, that night and morning, until I insisted he stop feeding her that bag.
She had seizures every two hours, for two days, from the start to finish of feeding her Iams. She stopped that second evening, after we stopped feeding her the bag of Iams. I'll post when the blood work comes back.
Reviewed Nov. 11, 2011
My Jack Russell is having joint problem at 10 years. I have seen a post that says Iams dog food gave their dog melanoma. I'm sure you were looking for a cause and I'm so sorry for you lost. I am a 54-year old male and I have stage 3 melanoma caused by the sun, so I have read so much on it. Light-haired dogs can get melanoma like me. I just want to let you know that food does not, by far, cause melanoma. I'm not an Iams promoter, just wanted to say don't blame the food for melanoma or we would all be gone.
I work for Iams. Thank you for your comments. Please accept our sincere wishes for your Jack Russell. Your Jack Russell might benefit from one of our diets formulated with Glucosamine, which helps promote healthy joints. If you would like to discuss this with us, please feel free to call us at 800-525-4267 .
Reviewed Oct. 26, 2011
My dog died of melanoma which began at his paw then spread to his lungs. I have no evidence or proof that it was the Iams but I assume it was. Dog food manufacturers should show nutrition facts on their bags. They should also allow visits or provide video to see how their food is made or processed. They should also provide the company who they purchase meat/chicken/fish from (if they purchase from an outer source). The laws in this country need to change and we all need to speak up for our loyal friends who can't.
Reviewed Oct. 25, 2011
My cats have all been eating Iams Hairball Control. But I have noticed in the last six months more hairballs.
My Teacup Persian passed away 2 wks ago. He was only 4 yrs old; I miss him dearly. Hind sight is 20/20. I put off switching food cause I trusted it (IAMS). With 2 other cats, it's hard to keep track of which one has hairballs.or throwing up. Please put this up, so others don't have to go through an unnecessary loss of a pet
Reviewed Oct. 12, 2011
Their dog cookies have worms in them. We noticed it one time. We thought it was a glitch. We bought some more recently. Again, there were more live worm larvae. It's disgusting. We have found this similar complaint on a variety of websites from other people. IAMS should make sure they clean up their process and seal the ** cookies inside the boxes.
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Reviewed Oct. 11, 2011
I just wanted everyone to be aware that my very healthy and active cat passed away on September 1, 2011. Her autopsy verified that she died of renal and pancreatic failure. She was starting to show signs of liver cancer, with her liver and kidneys shutting down. The veterinarian and with the help from the internet, also verified that it was directly or indirectly caused by the food she ate. When I mentioned that she ate Iams to the vet, he claimed that it was poison to my pet. So, I killed my cat; wait, Iams killed my cat. How dare they sell stuff that will poison animals which would result to their death. I will never buy any product from Iams again. Shame on you Iams.
Reviewed Sept. 26, 2011
The last 2 bags of 40-pound Iams Large Breed Weight Control have had live worms that have hatched out of the food chunks and become small black beetle like bugs. I called Iams consumer relations. I was sent a coupon for another bag and had same thing in it too. I have one yellow lab that we have had since a puppy. At about 4 years, it started having seizures. Vets can't seem to find the problem. I just read of someone else with that symptom in their dog too. I now think it might be the food. Our other dog began to shun the food and now feel it is the food too. I found that the worm larvae had hatched out from the chunks. And I found live worms in the bottom of the packages. The little black beetle like bugs that our pest control man says is from the worms. I've now changed to Science Diet dry food. We'll see if our yellow lab's seizure stop or not. I didn't call Iams on the second bag as I decided to change food brands. I shudder when I think of our dogs eating some of these chunks that have had the worms in the food!
Reviewed Sept. 20, 2011
My beloved Sheltie died due to cancer in the liver, kidney and lymph nodes. He is only 9 years old. We fed him only Iams Mini Chunks from day 1 as recommended from the store. My vet told me to google Iams and I was shocked and disgusted that this company is still allowed to sell dog food. I am out several thousands of dollars and my best companion ever. I will never use Iams again nor will anyone I know.
Reviewed Sept. 17, 2011
I went into Walmart and purchased lots of Iams cat food, which I do receive an overage on! I donate the cat food to shelters as I do not have a cat! The coupon did say only four per shopping trip but they normally still ring it all together. Today, I was told that I can only use four coupons, so I said, "Okay, I will go to my car and come back in." They said no, that I could only get four a day! The coupon said four per shopping trip not four per day! I truly believe that Walmart hates coupon shoppers! I did talk to the store manager. She said that four a day would be enforced and that she had the right to limit anyone! So, if I go in there and buy four, and I go back at night, then they are going to say "sorry, you have bought your four today?" Give me a break!
Reviewed Sept. 6, 2011
My perfectly beautiful Roman Bengal cat just passed away on July 03, 2011. He was a strong and healthy 3-year old boy with no previous history of illness until I started feeding him Iams ProActive Health kibble and canned food. I only had him for a total of 8 months and I only fed him this food. The food poisoned him so bad that everyone thought he had cancer. The tests were inconclusive to this and his symptoms were the same as others have written. I am deeply saddened by all this as I had no idea Iams was poisoning my beloved pet the whole time. I am interested in someone contacting me on what may further be done as I have amassed 5-7K in vet bills.
Reviewed Sept. 3, 2011
I have always used Iams puppy for all my dogs. Within the last four years, I have lost my pitbull, Tinkerbell, to two different fatal types of cancer.
I asked the vet how this could be possible, as she was always on schedule for vet appointments and shots. The vet said that the breed was known for getting cancer. Tinker was only eight years old when I had to put her down. I thought I would die.
Today, (9-2-11), I found out that my 11-year old lhasa apso maltese mix has lymphoma, and only has three months left, six months is a stretch. I have been feeding him (Jack) Iams puppy his entire life. He once had parvo, but thankfully he survived!
I have to admit that the only thing the two of my pets had in common is the Iams puppy food. My daughter found a website full of complaints regarding Iams and pets passing from cancer, organ failure, or bleeding to death internally. I have an 11-month old Jack Russell named Maggie...she will promptly be taken off Iams and switched to something else, as soon as Jack passes.
If this were human food or medication, the FDA would be all over this. So where is the help for our pets? Why is someone not watching and regulating our pets' food, and what's in it? If you can go to jail for animal cruelty, why can't someone regulate and watch out for our pets? I was always told that "Iams is the best food, less backyard pick up because the dog digests all the nutrients", they also absorb whatever it is that is killing our pets.
We as the "owners" of our "pets"/ children need to be watched over with regulations and someone to help us!
Reviewed Aug. 18, 2011
My cat has been sick, vomiting and loose stool for days now. She has been eating Iams. We took her off Iams yesterday, gave her plain yogurt and another brand of cat food and she is getting better.
Reviewed July 30, 2011
I noticed a worm on my kitchen wall near my Shih Tzu Gracie's Iams ProActive Health Petite biscuits, kept in a sealed dog cookie jar. I checked the cookies in the jar and there seemed to be too many crumbs. In checking the plastic storage container where the extras were kept, there was a moth flying around and many little worms, like the one on the wall, inside the container. I called my veterinarian and they told me to keep a check on Gracie's stool (she does get Heartguard). Today, I found dead worms in her stool. I was astounded and irate to know that I had fed this product to my dog and will be contacting my veterinarian again.
Reviewed July 12, 2011
Both of my dogs bacame VERY sick after eating Iams mini chunks pro health. They started to become lethargic and dehydrated after vomitting and having diarrhea. I stopped the food, gave them boiled rice, pumpkin and cottage cheese and slowly started to add Natural Balance Dog Food. They are both doing just fine now. I will never buy any food made from this company AGAIN!
Reviewed July 6, 2011
My English Bulldog has been on IAMS sensitive skin and stomach for quite some time. I've recently got another another bulldog who sadly has mammory cancer and had to have it removed. My dogs are doing GREAT on it! I've read through these claims and it does sadden me that your babies have gotten sick but I've noticed that the problem is really in the proactive mini chunks. I've also seen LOTs of people buying IAMS of different kinds. Most of them are in VERY large bags. I say, "IAMS, thank you for making a food that my dogs do and look good on and that's affordable, thank you so much!"
Reviewed July 4, 2011
I've fed my nine-year-old black lab mix dog Iams most of his life. Recently I purchased a new 17.5 bag of Iams large breed dog food. He ate it the first few days then stopped eating it. He wouldn't eat anything so for several days later I took him to the vet. The vet put him on antibiotics and did bloodwork.
The next day, the bloodwork stated his liver enzymes were in the 600 range (I believe it should be around the 10 range). He was put on a second antibiotic and a supplement but he kept getting worse until finally he vomited blood and lost too much weight. He died.
Reviewed June 17, 2011
We have been feeding our 12-year-old cat this product (Iams proactive weight control and hairball for cats, dry food) now for about 8 months since we were told by the vet she needed to lose a few pounds. She had previously been eating Purina indoor and fancy feast dry food in alternating flavors. Recently, we have noticed that she is throwing up huge hairballs and bile, and has had a noticeable weight loss. We are taking her to the vet in the morning.
We were shocked to read some of the articles written about this product, since we never even suspected it might be the problem. We have been so happy that with increased exercise and her diet food that she was becoming healthier. Now, we are worried. She certainly doesn't seem sick.
Reviewed June 9, 2011
We have two dogs, an 11 year old Bichon Frise and a 9 year old Maltepoo. Both dogs have been on IAMS dog food since they were puppies, starting with Proactive Puppy Food, then on to Mini Chunks, and as they aged on to the Weight Control. We are diligent in making sure they do not eat people food or table scraps, and we have never switched brands of food.
They get regular annual check-ups and are current on vaccinations. They have never been exposed to parasites. They have always been healthy, happy dogs but occasionally our Bichon would have bloody diarrhea, which would go away after a few days. Our Maltepoo seems to have chronic eye and ear infections (yeast infections) and sometimes diarrhea that goes away also after a few days.
However, our Bichon has displayed a progressive increase in her liver enzymes for the last few years. A few weeks ago we took our Bichon in for an ear infection the first she has ever had (yeast infection). In the process we did her annual exam and blood/urine tests. The tests showed her liver enzymes to be in the 600 range. We have run more tests and two ultra sounds and have found she has low grade pancreatitis and severe Gallbladder Mucocele. We are now in discussions with vets, surgeons, and internists to get multiple medical opinions to determine a course of action. In the meantime, our vet has suggested we put her on a new prescription food for dogs with intestinal problems, antibiotics and other drugs to reduce the mucocele. We have ruled out Cushings Disease.
Today was our Maltepoo's annual exam and guess what? She is now displaying high liver enzyme test results and pancreatitis, and we are now going through the same round of tests that our Bichon is going through. Is it just coincidence that two dogs of different breeds on the same diet, eating the same brand of dog food all of their lives have the same internal medical problems? After reading the customer issues on this website, I am seriously questioning the IAMS Pet Food products and am reporting this to Consumer Affairs and the FDA for further investigation.
Reviewed May 29, 2011
We have a 10 year old Australian Shepherd, that up until Tuesday May 24, 2011, was an extremely healthy, beautiful dog. We ran out of dog food, and my husband went to the grocery store and bought a bag of IAMs mini chunks dog food which is the first time he had ever had it. Our dog Zack has (or did up to this point) an iron stomach. We varied his dog food his entire life and he never had any issues at all. He ate the IAMs food Tuesday night. By Wednesday he began to act uncomfortable, laying down, and was having bowel movements every time he went outside. Thursday was a little worse, but nothing alarming. When we came home on Friday from work we found that he had vomited and had diarrhea all day. He could barely open his eyes and could not hold his head up. He would not eat or drink on Friday evening. Today (Saturday), we took him to the emergency vet hospital and he has an enlarged liver and spleen due to what is believed to be the reaction to eating the IAMs. The doctor took x-rays and there was nothing in his stomach and no obstructions. Due to the issues, the doctor gave Zack IV fluids, anti-diarrhea medication, and antibiotics in order to control the extreme vomiting and diarrhea he was experiencing. Zack is currently extremely lethargic, and he won't eat or drink. We have to carry him everywhere because he can barely walk. If the medication does not work within 48 hours, we will have to take him back for more testing to find out what the next steps will be.
I have read other issues that are exactly like what we are going through and the fact that IAMs has allowed to keep their product on the shelf is ridiculous. If this was happening to humans they would have been in all kinds of trouble. Why are dogs any different? IAMs shouldn't be allowed to kill dogs just to make a buck, who is the ** allowing this to continue?
Reviewed April 9, 2011
Today, I purchased an 8 lb. bag of Iams dog food. My dog only ate half a bowl and refused to finish, which is highly unusual. Upon closer inspection of her bowl, I saw live maggots. I took pictures and a video of the live maggots in the invested bag. I just called the store but they were closed for the night. Hopefully, tomorrow, I will get a refund and I pray that my pet does not get sick.
Reviewed Jan. 19, 2011
I have two cats that have been eating Iams brand dry foods for their whole life. I switched to Iams ProActive Health & Weight Management dry food in November 2010. In December 2010 my smaller cat Dexter started throwing up more then the normal hairball. The expiration date on the bag seemed ok, but I went out and purchased another bag just in case. He kept eating the food but then started vomiting 5-6 times a day. He looked very lethargic and became uninterested in his food.
I took him in to see the Vet and they did blood work, urine sample, checked his ears and so on. He checked out okay except for a little dehydration. They filled him up with some water and we went home. I tried giving him the dry food again and he didn't want anything to do with it. So I started giving both cats water from a tuna can, and boiled chicken pieces. Dexter (the little cat) didn't throw up for a few days, but then I started taking away the home cooked chicken and just gave him the dry food. He began throwing up again within 2 days and became extremely ill. I took him in to the vet on Jan 17th 2011 once again for x-rays and then surgery. They found some bumps on the outside of his stomach and his intestines weren't moving properly in surgery so they did a biopsy on both. We are waiting for the lab results. The vet also noticed that he had an intense ear infection and a bladder infection. My cat is still there on Jan 19th, 2011 and they are doing what they can to nurse him back to health.
While Dexter has been in the hospital I've been feeding Clyde my older and larger cat his dry Iams food again. On Jan 17th 2011 he threw up a hairball with some food and then last night he threw up again and again. Both with just bile. It's because of this that I decided to check the web for any problems with Iams food. My brand wasn't listed but I still called 1-800-525-4267 and talked to Mary Lou about my problem. She basically said that she would pass the information on but the brand in question is not made in the same plant as the brand that was recalled. I explained that the symptoms were the same and she didn't really have much to say.
I'm reaching out to you now because if you have an animal that is having these symptoms please make sure to take away the dry food and put them on something else for right now. Then contact your vet and then of course Iams. State your claim and lets hope that our animals get better. Please do this. The only way they will do any investigation is if there are enough problems with animals to justify such an investigation.
I'm on my way to take Clyde to the vet and to see my sick cat who is already there. I will also be giving my vet the number to call Iams to see if maybe she can give them more information.
Reviewed Jan. 1, 2011
Interesting read on the Iams Minichunks Proactive Health. I wondered why my border collie was refusing to eat. Today, she actually begged for "people food", and she never does that. She always goes outside or to the other room where she can't be seen when we eat. The numbers off the top of the bag are 120212 12 feb12 02854173 d6 us30940. Like another responder, I usually feed the Iams Large Chunk dog food and bought this because I couldn't find the other. I'm off to replace my dog food and will be returning this one.
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Reviewed Jan. 1, 2011
Apparently, the recall wasn't wide enough and it is still happening. I get the Mini Chunks from Sam's Club and I had to put our 14-year old dog down because of the vomiting, which turned into liver failure. Happy new year. Now, our other dogs are exhibiting the vomiting and lethargy. I am changing food now and forever!
I work for Iams, and I'm sorry to hear about the loss of your dog. If you would like to discuss your concerns, please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Reviewed Dec. 31, 2010
I have a coupon for iams cat food seven pounds or larger. The bag that they sell is 6.8 pounds. They would not accept the coupon although it was still valid by date.
Ms Baker, I work for Iams, and we'd be happy to help you with this. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Reviewed Dec. 31, 2010
We lost both cats over the holidays from sudden major organ failure. Samson, already recovering from a long and challenging illness, fell catastrophically ill with seizures and kidney failure and had to be euthanized at 2 am on December 23rd. Simon, a perfectly healthy 10-year-old male tabby, had his first seizure around 7 am on Christmas morning and held out until 2 am on Tuesday the 28th. Blood work indicated kidney failure and other problems consistent with toxicity. The cats were cremated but I still have the food. These cats ate Iams.
Mr. Schroeder, I am very sorry for your loss. I work for Iams, and if you would like to talk with us about this, please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Reviewed Dec. 28, 2010
I have three dogs who have had horrible reactions to Iams dog food. Our vet told us the infections and allergies were caused by their dog food. Our 1yr old English mastiff had to have surgery because an infection grew so bad and large in her ear, it look like a water balloon. My Chesapeake lab also had the same ear infection but we caught it in time before it got worse and our doberman/shepherd mix had a horrible skin reaction.
Reviewed Dec. 28, 2010
My dog suffers from seizure and now that I am reading. I believe it might be the dog food. I have been feeding her IAMS mini chunks dog food since she has been a puppy. She started having seizures over 2 years ago. The last one was terrible, she threw up all over. The last time I went to get her food, the shelves were almost empty, with a sign stating they are having a problem with inventory. I think this is so bad that nothing can be done to prevent all these sick animals.
Reviewed Dec. 21, 2010
My mother-in-law has the brother Himalayan of our cat, which is 8 years old. We feed him Hills Prescript diet C/D because regular cat food gave him crystals. I could not recall what he was getting at the time. My mother-in-law has Myca, the brother of our cat, which died of stomach cancer which spread to his lungs because it was not detected earlier. The only food she ever fed him was Iams. I have been reading other claims about Iams. My cat is extremely happy and healthy. He’s also 8 years old. I questioned the product of the food.
My cat died. Stomach cancer spread to his lungs. He was brought to the vet to put to sleep.
I work for Iams, and we are happy to talk with you or your mother-in-law about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Reviewed Dec. 19, 2010
It is interesting that I could not find the address for Iams listed on their web page. In any case, I will describe the issues I have had. I have one 5 year old Yorkie who has been on Iams Minichunks since we adopted her a little over a year ago. A few months ago, I noticed that the name had changed to include the term ProActive Health Adult.
Soon after beginning to eat the Iams food with the new name, she has experienced vomiting and diarrhea, and at times it was bloody diarrhea. We took precautions by throwing away the Iams Minichunks dog food and replacing it with a fresh bag of the same. At times she would recover for 3 or 4 days then return to a cycle where her stool progressively returned to diarrhea, sometimes "explosively. " At times she would not touch the Iams Minichunks, which should have been enough of an indicator for me to understand it needed changed. I did not and her diarrhea worsened to the point that she started vomiting.
At the point where I decided to take her to the Vet, she recovered only to start the cycle again in a day or so. Having enough, I bought a new bag of dog food from Purina (Little Bites) yesterday and she ate her first meal last night which created a solid stool, which is a good measure of success. She again eagerly ate this morning and seems to be doing better. At this point, it appears to me that the Iams formula changed about the time we noticed the name change. Perhaps it just doesn't agree with my dog's digestive system, but I am concerned enough to suggest that they need to check their food to ensure they haven't introduced something harmful.
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Reviewed Dec. 12, 2010
I have been feeding my yorkie Iams Proactive Health for Toys and Small Dogs (the green and pink bag) since he was a puppy.
Last Sunday evening, my 3 year old yorkie began vomiting. He proceeded to vomit about 6 times before I was able to get him into the emergency vet. The emergency vet looked him over and gave him some Pepcid (something they give to dogs for vomiting) and sent us home.
The next day, my dog began vomiting again. I then took him to our regular vet. Because of the previous incident the night before, my regular vet did blood work. The blood work mainly showed that he was dehydrated, which didn't surprise any of us since he had been vomiting. Next, the vet x-rayed him to see if he had swallowed anything inedible. The x-ray showed nothing unusual. She gave him a barium swallow, in case he was still sick the next day as the barium would help her see more on the next x-ray. She then gave him another Pepcid injection and told us to give him rice and sent us home.
One week later, here we are again. More vomiting, this time my dog vomited three times in about ten minutes early Sunday morning in the bed.
I thought of everything my dog had previously eaten the day before. I looked at his food bowl and noticed that most of the Iams dog food was there, except for a small amount had been eaten from the corner of his food dish.
I also remembered that over the past week, and even before then, my yorkie had been acting different with regards to his dog food. For example, when we returned from our regular vet, he ate the rice, just gobbled it right up as if he had been starving. The next day, after he had felt better, I filled up his dog bowl with the Iams, but later I noticed that he hadn't eaten any. He also was begging for his treats more often and any time we were eating he acted like he wanted some of our food. All throughout this time, he wouldn't touch the Iams.
Sunday morning was the first time I had noticed that he had eaten some of it, and not without consequences.
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Reviewed Dec. 9, 2010
My dog has progressively gotten sick in the last week. I took him to the vet today and they really didn't find anything. He has been vomiting, not eating or drinking, and extremely lethargic. I did some research on a few websites and I've noticed other people with pets who have the same symptoms. There seems to be one common denominator and that is every pet with the same symptoms have all been fed the Iams mini chunks in the green bag.
Today's bill cost over $200.00 and we're not out of the woods yet. If the medication subscribed doesn't take affect, we need to take him back in for more blood work and testing which will most likely result in hundreds of more dollars spent. Much less the concern my family has and trying to ensure 2 young girls that their dog will be okay.
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Reviewed Nov. 26, 2010
Two of our cats have been on Iams Weight Control for the last seven years via an automatic feeder. The cats always raced to their feeder and gulped down their food. On Monday,11/22/10, I bought a new bag of this food and put it in their feeder. They raced to the feeder when it went off, but didn't gulp down the food. They ate it with hesitation. By Wednesday, the male started hiding under the couch and the girl stopped eating. Why? What's wrong with this food? Luckily I have canned Wellness for a different (elderly) cat with kidney disease. I gave that to my other two and they ate it. The male stopped hiding. Unfortunately the pet stores are closed today as it is Thanksgiving. First thing tomorrow, I'm getting all Wellness canned and dry food. I'm not going to risk my beloved pets' health with Iams. Something is wrong. The cats know.
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Reviewed Nov. 18, 2010
I appreciate everyone sharing their experiences. I'm pretty sure I can attribute my dogs digestive problems to Iams. I have 2 dogs that have been on Iams for almost a year. This last week I opened a new bag of the proactive mini chunks. Dog 1, Cater developed diarrhea with a lot of blood and vomiting 2 days ago. I took a stool sample to the vet and they found an overgrowth of bacteria. Dog 2, Dusty, just started with diarrhea this am, no visible blood yet nor vomiting. They are monitored when they are outside and I do not feed them anything else other then Iams. I will be changing foods once they're both feeling better.
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Reviewed Nov. 7, 2010
The cat is progressively getting sick since I purchased Iams Proactive Weight control with Hairball control, from Walmart in Gaylord, Michigan. After many exhaustive tests , IV's antibiotics , and over $1000 in vet bills, I now read there is a recall on this product. I am convinced this is the problem.
Reviewed Nov. 3, 2010
I bought QuickBooks Pro a while ago. I think I'm using 2003. Shortly after the purchase, I noticed that after an update, I lost my ability to email from the program. Bottom line is, the program still does what I need less the email feature so my advice is not to do the updates. I believe the updates make the changes to include removal of features.
Reviewed Nov. 2, 2010
I have been feeding my dog Iams for the last 10 years and never had a problem until early July 2010. Chloe starting having very loose stools and vomiting. We took her to the vets who ran about $800 worth of tests and found nothing. We gave her anti-nausea medicine and canned food from the vet for a week or so until she got a little healthier. We then decided to put her back on her Iams. She wouldn't eat it so I decided to make it more enticing by adding water from tuna cans or cooked chicken and rice. Unfortunately it worked, she started eating the Iams again against her better judgement.
Within four days, Chloe was extremely sick again. Another trip to vet for more testing, stomach scope, IV, anti-nausea, and safe food, this time $1800. That trip prompted me to do more research online where I found this blog and the solution to the problem. Stop feeding your pet Iams! Chloe is an 11-year-old Golden that weighed 80 pounds. She now weighs 55 pounds and is emaciated. Iams brought my dog so close to death it is a challenge every day to get her to eat or drink. I am so afraid my 7-year-old son will lose his lifelong best friend because Iams continues to sell tainted food.
My frustration with this situation mounts every day as I read more horror stories of people losing their pets to Iams. Why hasn't Iams pulled the food off the shelves? How can we stop others from losing their beloved family members? Why hasn't anyone filed a lawsuit to stop this? Is Procter and Gamble that big and scary? Can anyone answer these questions for me?
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Reviewed Nov. 2, 2010
P & G Pet Food products sold me the prescription dog food Skin & Coat Response E KO: 30 Lb. UPC Symbol 0 19014 21130 2. Two of my dogs died after eating this product. The prescription food was shipped by VetCentric. The food arrived at my home around May 18, 2010 and the recall for salmonella appeared later in June. I stored the food for a while until my dog ate the rest of the last prescription. Then I opened what eventually became the recalled food and fed it to my dog. On May 27, 2010 I rushed him to the vet, his gums were white and he was panting. He bled out and died overnight.
IAMS acknowledges that the facts of my dogs death bear some resemblance to a salmonella poisoning. Still not knowing that the product was recalled I mixed some with my other dogs food. The food was unlike what the other dogs were accustomed to eating and they considered the IAMS food a treat. Two months and two days after eating very small portions mixed with their regular food, my senior dog died. Both of these dogs had compromised immune systems, one due to being elderly, the other an otherwise incredibly healthy dog with an intestinal sensitivity to regular dog food.
I have contacted IAMS and they refused to examine the rest of the food that I still have. I divided the bag into a bin and kept the remaining food in the original bag and essentially untouched. IAMS says that it not their policy to test bags of food that have been unopened. How can they ever know whether their product is responsible? Is this a policy to never acknowledge responsibility? An IAMS vet tech communicates with me about how salmonella is everywhere and how my dog could have gotten it from places even within my own house. What they cannot tell me is how that salmonella which they say could essentially everywhere in the environment could have made its way into the closed and untouched remains of the food which I fear killed my two dogs.
IAMS has every excuse other than their product about how my dog could have died. They want to interrogate me about the lifestyle and habits of the deceased dog. All the while refusing to examine their product. They have offered to pay the medical expenses of blood work and x-rays of the young healthy dog that died. How will P & G - IAMS ever know what their product did or didn't do? They won't. Thus, they can always say we are a reputable company and as far as we know the recall was only precautionary and no animals have died. A truly reputable company would accept responsibility of finding out whether or not my dogs death could have been the result of their product.
Reviewed Nov. 2, 2010
I had believed that Iams was a good quality dog food and fed it to my dog for his entire life. My chihuaha had always been in good health until the beginning of Sept 2010 when he began having seizure type episodes. He was taken to the vet where blood work was done and came back normal. I was asked by the vet to get video of these episodes to determine what was going on. Meanwhile his breathing becomes worse and he became so lethargic that he could not go on walks. I then learned of Iams food recall and the problems that others were having with the Iams mini chunk.
I spoke with my vet and switched his food asap but the damage had already been done. Our Sylvester passed away on 10-31-2010. My family is completely distraught and it makes it even more infuriating to know that I paid my money for their "good quality" dog food and they slowly poisoned our dog. I would like to know why they have not taken any responsibility for any of this. I emailed Iams and was asked to call asap which I did but was asked to leave a message on someone's voicemail. Of course, my call has never been returned. They may not be able to replace my beloved pet but they need to take responsibility so that this does not happen again.
Reviewed Oct. 28, 2010
I was out of my dog's food, the same brand and type he has eaten for at least two years (Iams dry dog food, Weight control formula in the blue bag). I purchased a 17.5 lb bag of it at Walmart and promptly took it inside to feed him. My dog is a beagle and willingly eats anything, including his dog food without prompting. He refused to eat it. I scolded him, took the food up, scooped a fresh serving of food and tried again, he refused to eat it and pushed the bowl away with his snout. My dog did however go over to his treats' location and beg and plead so his appetite was intact. I was angry with my dog and insistent that he was just trying to eat treats instead of regular food.
October 23, 2010, same story. Dog refused to eat food. That evening, concerned, I crumbled a treat over it. He ate some of the food to get to the treat crumbles but the actual kibbles were falling from his mouth. A few hours later he vomited and that night he had loose stools. I thought perhaps he wasn't eating because his stomach was upset, yet he still begged for treats and human food and had no other signs of illness. The refusing to eat the regular dog food continued. Yesterday, October 27, 2010, our cat tried to eat the dog's food and our dog barreled into the cat like a linebacker to keep him at bay. Strange, I thought, since the dog was refusing to eat it.
Today, finally, concerned that he was refusing food, I gave him a can of wet dog food and he scarfed it up. I began to think maybe his teeth were bothering him, yet he just had a check up and his teeth are in great shape, plus he had no problem crunching treats. I went to Walmart today at lunch to buy a smaller bag of the Iams weight control and see if he'd eat from a brand new bag. At the store, in the pet aisle, there were signs posted stating that they had been experiencing "supply issues" with Iams and that the inconvenience was affecting "all retailers nationwide. "
Even though the Iams was available, I refused to buy even a small bag of it. The "supply issue" had me immediately suspicious. I bought a different brand instead. My dog ate this new food ravenously as soon as it hit his bowl. I called the company's customer service number and reported the product and lot number. They seemed concerned that my dog had been sick but did not recommend I take him to a vet. They were polite and offered me either a replacement bag (I declined) or a refund check. I agreed to the refund check. They assured me that the supply issues to retailers were because of production facility upgrades and that they have to ramp up their efforts to keep up with increased orders. I'm afraid if their lapses in quality control continue, they might not have the same customer base that they now enjoy and won't need all that extra supply chain efficiency after all.
Reviewed Oct. 25, 2010
Our dogs have been eating IAMS dry dog food for as long as I can remember. Both of our dogs are 13 yrs old but were very active and always healthy. Our Cocker Spaniel began having diarrhea and within 5 days, he was gone. The entire time, we thought it was old age and it was his time but after further research, we believe that the dog food made him ill.
To make a long story short, after hours of research and looking back at his behavior and the behavior of our Collie, we have determined that their food made both of them lose weight and become more lethargic than an old age alone would do. It happened gradually after opening a new bag of Mature dry food this past summer. We commented on the weight loss at that time but everything else was so gradual that we missed it. Sparky passed away in our arms last night and Asti will obviously be eating a different brand of food but this comment is for everyone who is feeding their dog with IAMS. We firmly believe that the food led to Sparky's death and Asti's weight loss and extra lethargy. Only time will tell if Asti will get better. Please stop feeding your dog IAMS even if they appear okay.
I work for Iams. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267 to discuss this.
Reviewed Oct. 18, 2010
I normally feed my 25 pound Boston terrier the IAMs Natural Weight control dog food. For some reason no one had it on the shelf last week. I purchased instead the Iams Proactive mini chunks. After two days on the food my dog started having bloody runny stool, has now been getting a fever and lethargic. I had a suspicion it might be the food and after looking online today and calling my vet's office that they have been receiving phone calls for weeks about this and there is several complaints online with the same problem.
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Reviewed Oct. 18, 2010
I purchased a large bag of Iams mini chunks pro-health and within a few days my Queensland Heeler began having loose stools and vomiting foamy like substance. I took him to the vet and he said he must have eaten something bad and to watch him. Now a few days later his stools have blood and my poodle is also having bloody loose stools. I emailed Iams but have not had a response yet. The sale buy date on bag is 12-23-11.
Reviewed Oct. 16, 2010
I just wanted to write and let you know that last month for the second time, all 6 of my dogs came severely ill from the Iams healthy natural dog food. They are vomiting, have diarrhea and are severely lethargic. The first time I contacted Iams representatives about this and they obviously dismissed it to be something else, so this time, I did not even bother. It has taken me about a month to get them all straightened out.
The veterinarian put them all on medicine and it has not completely taken care of the problem but it is a lot better. After many years of feeding the Iams product, this time, I am through with the company and all of their products. Thank you.
Reviewed Oct. 16, 2010
I just wanted to write and let you know that last month for the second time all 6 of my dogs came severely ill from the iams healthy natural dog food. Vomiting, diarrhea and severely lethargic. The first time I contacted Iams representatives about this, and they obviously dismissed it to be something else so this time I did not even bother. It has taken me about a month to get them all straightened out. The veterinarian put them all on medicine and it has not completely taken care of the problem but it is a lot better. After many years of feeding the Iams product this time I am through with the company and all of their products.
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Reviewed Oct. 9, 2010
We brought home our new pug puppy last night, we fed her some Iams Smart Puppy Food and withing a few hours she had diarrhea. I thought maybe it was just the switch from what she has been eating to Iams. The following morning I fed her two small meals of Iams, and her diarrhea became worse and she was crying with her stomach. I went online to see how to transition my puppy to Iams food and was shocked to learn of the recalls. My husband has her at the vet's right now, I hope she will be okay! I do not know if her illness is due to the Iams food, but I am going to take her off of it because her symptoms sound so much like the other posts.
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Reviewed Oct. 6, 2010
My beloved 7-year-old Chocolate Lab died this morning, October 6th, from complications of Acute Renal Failure. She started out vomiting, lethargic, sudden flinching when approached, walking crossed legged, and the final vomit contained blood. I had no idea after doing extensive research online that there was an IAMS Recall of certain dog foods. I am still trying to lock down the code list to see if the ProActive Health Weight Control Large Breed dry food is on the recall. She had been balking at this food for only 2-3 weeks, but I just chalked it up to a change in dog food for her. After reading previous posts by other dog owners, it appears she had the makings of Salmonella poisoning and it could have been a contributing factor to her other symptoms.
As of now, her death has definitely left an empty hole in the hearts of the family. She was only 7-years-old, still very active, loved being around the grand kids, was the most gentle, a loving dog who will be truly missed beyond belief. Her vets did everything they could to get her on an even keel, but to no avail. Her vet bill will definitely put a financial strain on our budget, but we will find a way. She died way too early and way too fast (been at the vet hospital for all of 2 days). She has left a deep void in our hearts.
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Reviewed Oct. 6, 2010
It's true! It's definitely the dog food. We have a yorkie that is having the same symptoms and issues that I've read about from the other complaints. Our dog "Ginger" is very sick. She is having bloody diarrhea (an almost unbearable odor), and she is constantly throwing up. Our dog does not ever miss a meal, but she is not even eating. This is the first time we've set food in front of her, and she's not eating. She is very weak and just lies in her bed. We were telling a friend about our dog. She asked what dog food we buy. We said Iams mini chunks in the green bag. She asked us what date was on the bag. She told us it was on a recall and is contaminated with Salmonella. We still have the bag and we are praying that our dog will recover from her illness.
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Reviewed Oct. 5, 2010
I have an 18-year old cat who has maintained very good health despite his age. A couple years ago, he became very ill --vomiting and diarrhea around the clock. After much time, effort and money was spent at the vets with no result. I took my cat home from the hospital (off the IV and meds) and began doing research. I found that he had become ill from Safeway (Menu Foods) cat food that he recently started. I put him on Ark Naturals Probiotics and within the day, he was better. When I contacted Safeway and Menu Foods, Safeway was professional while Menu was below horrible. Safeway refunded my vet fees while Menu never bothered to return phone calls.
Fast forward to Sept. 2010. My cat has been on Wellness cat food since the Menu Foods problem and everything with his health has been great. Then unfortunately, I am out of cat food and didn't have the time to go get the Wellness brand at a specialty pet store. I also happened to be standing at Target when I realized this. After checking labels, I got a few cans of Iams cat food (Menu) to tide me over for a couple of days. There aren't many regrets I have in life, but this is one of them.
The next day, my cat suffered a horrible seizure in front of my children and me. He fell off his chair, his neck was distorted and he suffered horribly. The seizures continued several times a day and then he also stopped using his litter box (Cystitis). Horrible! He was lethargic and the seizures were getting worse. I have come to distrust vets and refused to take him to the hospital because of my last experience. I went online and lo and behold, learned of the Iams recall that happened, yet the products were still on the shelves. I knew it was the food again. Iams never returned my calls.
For the last month, I've been back on Wellness foods for him, daily Ark Probiotics and greens. I've also given him pulsatilla (homeopathy for pets, book on Amazon for more info). The seizures have stopped and his health has been improving. I urge everyone to stay away from processed pet foods (when I did the research, it was appalling) and check out alternative therapies for your pets. They cost very little, but help greatly. I believe in Wellness and Ark Naturals as, both times, they saved my cat's life. Please do not feed your animals by-products --Menu or Iams!
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Reviewed Oct. 2, 2010
I echo the complaints of many I have seen posted on this site, the ASPCA website and others. I purchased a large bag of IAMS proactive health mini chunks and my dog had diarrhea initially, but over time she became very ill. She vomited, had bloody stools and appeared to be hallucinating. Would not eat or drink for 24 hours. After not being exposed to the food for a 24 hour period, she became more energetic and began drinking water again. I purchased her regular food, the proactive large breed formula and she has had one regular stool but still seems under the weather. After reading all of the comments on the internet, I may switch her food altogether. IAMS seems to have problems maintaining a quality product and it is disappointing that so many people are reporting having problems with mini chunks without any official word from the company.
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Reviewed Oct. 1, 2010
My dog quit eating, losing weight, breathing problems. He refused to eat until we changed pet food. He is very smart Border collie also will not eat any sugar free products. Older Boy, hopefully will regain his weight and get frisky again. $20.00 plus dollars for the food!
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Reviewed Sept. 30, 2010
A few weeks ago, we purchased a new bag of Iams Mini Chunks Dry Dog Food (in a green bag). Late last week, I noticed that my dog was having loose bowels. I didn't attribute it to anything serious and I fed him some pumpkin, which was a common remedy. I felt something was just not right with him and I watched him for a few more days. He started panting for no reason and then his diarrhea became very bloody. I was horrified! We immediately contacted the vet and we took in a stool sample. The vet found no parasites, but said that the amount of mucous/slime in the stool was a result of an inflamed colon which most likely indicated a food problem.
At the same time, I started doing internet research and I saw recent identical stories to mine after dogs had eaten the same Iams dog food. I also read that some dogs have died! Also, one owner put their dog down, before they knew that it was the Iams, because they couldn't bear to see their dog suffer. I only wanted to get the word out there that there was something very wrong with this food so that other dogs/owners wouldn't have to go through this. We went through stress and grief of witnessing our dog's suffering. Our dog was very sick and we feared for his life. We hope that he is 100% okay now, but we will never know if there is permanent damage which may have shortened his life. We also have a vet bill.
Reviewed Sept. 29, 2010
Iams distributed contaminated dog food, injuring my pet which took his life yesterday 9/28. For over thirty (30) days, Proctor & Gamble had permission to contact my vet, but did they do so? No, they did not. Additionally, I made numerous calls to them (Proctor & Gamble/Iams), yet I never received a call back even after I informed them that all four of my dogs were getting ill from the recalled food. Once I finally did connect with Proctor & Gamble/Iams, they attempted to intimidate me by saying they would close the case if I would not give them permission to contact my vet. They had over thirty days to do so and they think they can strong-arm me into giving them more time? How can this be a credible organization? I wonder how their shareholders would feel if this information was made public?
I withdrew my permission for them to contact my vet, since not only did they not follow through with what they said they would do. I did not receive one ounce of compassion for the situation they caused. Three of my four dogs recovered from Proctor & Gamble/Iams' incompetence. Sadly, my sweet Brody did not recover. My pup was on the regimen with the deplorable food and had to be put down yesterday (September 28, 2010) since he could not recover from the damage Proctor & Gamble/Iams caused with their product. Iams informed me that they have lost my paperwork. Seriously? This only goes to show how grossly inadequate they are as a company, however, I realize that this is their problem not mine. My issue lies in the severity of the illness they inflicted on my poor, sweet pup which ultimately led to the loss of his life! Proctor & Gamble/Iams must be held accountable for the damage they have caused not only to my family, but to the numerous people affected by their inferior products.
Additionally, they threatened to close my case if I withdrew my permission for them to speak to my vet, after they had over 30 days to do so. Clearly, having my case open did me no good in over 30 days they did have the access nor did it help my sweet Brody --may he rest in peace. I was also told by the inadequate corporation that this is an "unfortunate" thing. Unfortunate? Unfortunate, they killed my pet! I, in no way, accept this. Iams cannot threaten people, who gave permission to them and they didn't follow through with what they said they will do. I have copies of all medical records that will be released at the proper time for the damages they are responsible for. I realize that none of it will bring back my sweet love Brody, however, I want consumers and pets protected from such gross incompetence.
I hold Iams solely accountable for the death of my dog due to the salmonella contamination he consumed from their product, which caused a weakening of his immune system. In addition, my vet had referred to me a specialist after weeks of illness. I have contacted the FDA about the incident caused by this worthless company and informed them of the injuries to families and animals, and the deplorable and cruel customer service I received. My sweet pup was hospitalized three times and developed aspiration pneumonia as a result of Iams' food making him so sick. He consumed the recalled food and my heart is broken beyond any reasonable means of expression and needlessly because of Iams --Proctor & Gamble.
For clarity, allow me to reiterate Proctor & Gamble/Iams killed my beloved pet who was laid to rest yesterday, after months of suffering at the hands of Iams/Proctor & Gamble! This is not the first time this organization has created such outrageous crimes by distributing contaminated food. I have not asked for 1 cent from this terrible company. Any money from them is blood money and I'm not looking to line my pockets. I want protection from such a grossly, incompetent organization. The information related to my pet's passing will be released at the proper time and to an organization worthy of the information. Hopefully, this will cause fewer families to be subjected to Iams brand. Iams is threatening me to close a file that they never did a thing about, unless I now let them speak to my vet. They had that availability for over 30 days, which they did not exercise the rights and now I have rescinded.
In closing, I wish to state that I will never be intimidated by such a company. I have proof that the food they distributed (and I purchased) was contaminated, as well as every medical record and test performed. Iams has been heartless in this entire ordeal and to be clear, it is not money I want --not 1 cent of their blood money. They killed my dog! The crimes P&G/Iams have committed are beyond outrageous and as I said, my sweet Brody's life was taken yesterday!
Reviewed Sept. 27, 2010
I have fed my 90 pound Boxer dog Lams since he has been 2 years old. I felt I was doing a wonderful thing for my dog and that Lams was a reputable company. His coat looked shiny and beautiful while on Lams food, making me think it was wonderful dog food for him. In November of 2009 my dog started having vomiting episodes and started belching as well. I didn't know what was wrong with him. He is an inside dog. I walk him out when he uses the restroom. He did not get into any food or poisons. I do not give him table food.
A few days after the vomiting episodes started while in bed one night I woke up and heard a lot of noise. I was horrified to see my dog having a terrible seizure (grand mal). He seized for 5 or more minutes and then fell over and looked like he was dead. He then got up was very hot and disoriented. He was disoriented for hours afterwards. The next night the same exact thing happened. I took him to the vet and they did blood work and a urinalysis. The urinalysis showed that he had high kidney enzymes but the blood work showed nothing. They thought my 4 year old Boxer might be experiencing kidney failure or it could be idiopathic seizures.
Today it is September of 2010 and my dog is on phenobarbital, rectal Valium if he has a seizure, and he still has seizures. He appears to be a beautiful shiny healthy dog, but he has seizures. They want to add another very expensive med to help him. We are devastated and wondering if we will get the privilege to live with him for many more years. I decided I would type in Lams in the search engine and seizures together, and I am shocked at all the forums I have read about people's animals having seizures after eating Lams. I am taking my dog off of this garbage and we will see if his seizures improve. After researching Lams food I have came to the conclusion that the ingredients/preservatives that cause dogs to be sick are pure garbage! Why else is my 4 year old dog having seizures and high kidney enzymes in his urine tests? My vet has advised me to try switching his food to a grain free, preservative free food.
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Reviewed Sept. 17, 2010
The following is what I sent to Iams earlier this evening. I am just appalled at the mess and the reaction from my dogs to Iams Dog Food.
I recently switched my 3 dogs to Iams Mini Chunks Pro Active Health; proof of purchase **, expiry on 12/25/11. My 3 dogs became sick with diarrhea & vomiting within 24 hours. 2 have sprung back, I believe, but it is unclear who threw up blood all over my living room and urinated blood all over my dining room during the night on Wed. I believe it is the older Springer Spaniel because he has not eaten in 2 days now and just threw up again. I am extremely unhappy to say the least.
I will never buy this product again and am saddened to see it is not on the list of recalled items. I have lost a lot of money and time cleaning up after purchasing your product. I initially thought it was an adjustment to new dog food being integrated with the old. It was my error for giving Iams the benefit of the doubt. I was late for work today after cleaning up at least 1 full cup of blood.
Someone needs to contact me about this. I am hoping the Springer recoups on its own because a vet bill is not in the finances right now. Please check this batch of dog food. I have never seen anything so horrible in my entire life.
I don't want to say this but if my Springer dies because of this, you will not hear the end of it. Please don't let this happen to other dogs.
I am waiting for a reply and will update if necessary.
Reviewed Sept. 10, 2010
After filing my complaint, IAMS threatened me that if I didn't give them the authorization to speak to my vet after waiting for help, they would close my case. They are aware that I reported them to the FDA, Consumer Affairs, States Attorney's Office, as well as the BBB. How dare they threaten me. I have the rights too, as well as my dog. Please see below.
P&G Pet Food Products sold me tainted food and my dear dog became terribly sick due to this. I reported the incident to them on July 31, 2010 when the recall was announced. My dog had been terribly ill since eating this food. In fact, all 4 of my dogs got sick from the carelessness of IAMS. My 8-year-old dog wasn't getting any better and he was hospitalized this week for 3 days, but he was still not improving! IAMS did this to him! Then, to add insult to injury, IAMS had the worst customer service ever, rude to say the very least, not to mention the poor quality control. Never did they follow up and get back to me. Per IAMS' request, I gave them my vet information.
IAMS never followed through as they said they would. Big surprise from such an incompetent organization. After calling them yesterday and advising them of exactly what they did to my beloved dog, they became even more rude and uncaring. I advised them that I was contacting the BBB, the State's Attorney's office, and the FDA. Well, guess who called me today? IAMS! Since I rescinded my authorization to speak to my vet, they tried to intimidate me! They told me that if I wouldn't give them the authorization, they were closing my case. They wouldn't, of course, if I gave in to them. Is this how you run an organization? They had the opportunity to contact me and my vet for over 30 days, but they did nothing.
Now that I made good on my word of what I was going to do before my eyes closed for the night, they called me back and told me to do this or they would do that. My vet is not even involved anymore. I was referred to specialists after my dog ended up with aspiration pneumonia since he was so violently ill from consuming the contaminated food that IAMS distributed. I absolutely adore my dog. He is a therapy dog and now look what they have done. Then, they try to intimidate me? What is that about? They should have contacted me when I was so desperate in seeking help from them. Now that I did as I promised in notifying the FDA, The BBB, and the State's Attorney's office, as well as Consumer Affairs, they called! Can you believe this? What type of business are they running?
I have not asked for 1 cent from IAMS in reimbursement for the over $5,000 in medical expenses that I have incurred at this time. Honestly, their money is blood money in my opinion. Then, to tell me if I did not grant them a medical release at this time to speak to my vet, they were closing the case. I asked for them to give me a good reason why. How does this help me at this time? I needed that 1 month ago. Well, they wanted to hear what my vet had to say. Yes, IAMS is really concerned about my pet. They want to cover themselves and that is what this is about. Too bad IAMS, my records will be sealed and used for the appropriate parties at the appropriate time.
I do not need their threats while in the middle of my pets' medical crisis, which IAMS had caused. No, I won't be intimidated by such **. I did not give in and they told me that they closed the case! Clearly, having the case open had been of absolutely no benefit, but I will see what the rest of the organization has to say about this. I do have the information on who called and stated this to me. IAMS showed not one ounce of compassion for the situation that they created. I advised them yesterday that before I closed my eyes that evening, I will have all the parties notified and I did.
My medical records are not their business any longer. When I feel that it is appropriate, that information will be released. I want this company to be held accountable and responsible for the damage that they have done to so many families. No, I don't want their dirty money. It is blood money literally due to the loss of so many beloved animals. As stated, my dog has now been hospitalized for 3 days. The complication developed into aspiration pneumonia due to the fact that he was throwing up so much, thanks to the distribution of salmonella within the food. IAMS distributed tainted food to thousands of consumers. My pet was healthy prior to consuming this food. P&G claimed that this was a voluntary recall yet the FDA found salmonella within the plant for the prescription dog food, which our dear dog was on. P&G (IAMS) claims that it is voluntary. What choice is there when the FDA finds it and tells them?
IAMS acts as though no pet has been affected through the customer service area. IAMS takes no ownership over the damage that they have caused. I received a stinking check for the price of the food from IAMS. Who cares about that? I want my dog to become healthy. I have spent thousands of dollars in medical care since this happened and I have not asked for a penny from them for it. I expect accountability and protection to the consumers and their dear pets from such incidents. Our pets count on us, then to have these ** from this organization sell tainted food and not be held accountable? This is unacceptable! All I want is my dog to become healthy again. I am hoping for that and doing everything medically possible to achieve it. IAMS has demonstrated, once again, the gross incompetence that they are capable of.
This is now the second time that they did this to our beloved animals. It was in 2007 that they also had to recall dog food that they manufactured and distributed! When I surfed the internet, I saw thousands of pet owners were going through the identical problem with their beloved pets that consumed IAMS Vet Formula since July 2010. Despite all that, IAMS claimed the contrary. Can you please help with stopping such incidents and create consequences for such gross incompetence from organizations such as these? I thank you for your time.
Reviewed Sept. 6, 2010
We are a non-profit animal welfare/rescue/rehome organization. We have an adoption center in Columbus, Ohio. We have been feeding Iams Kitten Food (purple bag). All fecals have come back negative for parasites and bacteria. The kittens are still dying. A veterinarian donated fecal and culture testing. It came back positive for salmonella.
We are a group that gets no funding other than donations. We have to run up thousands of dollars of medical bills to support the kittens and cats symptomatically. More than that, can you put an economic value on the lives of kittens and cats? Then, there is the issue of our reputation. Several kittens that were adopted from us (even though they had slight diarrhea at the time of their adoption) have died and the public perception of our rescue adopting healthy cats and kittens out is rapidly diminishing. Iams apparently does not care about its consumers or the animals the consumers are buying for on a holiday. While our kittens are dying, Iams is on "holiday."
Reviewed Sept. 5, 2010
I have been using Iams pet products for years. My 18 month old cat was diagnosed with acute renal failure on Saturday at an emergency vet clinic. By Sunday morning, he was dead. I believe the Iams cat food played a large role in this, even though it was not a food on the recall list.
He was a young and, healthy cat with no other health problems. No toxic ingestion, or other explanation. He just stopped eating about 5 days ago, with no specific symptoms. Please! stop feeding your animals Iams pet food, as they have had too many problems in the last few years. Our family is heartbroken because of the loss of our family pet. Please be safe, and throw away all your Iams pet products now! Our young, beloved family pet died of renal failure, with no other explanation.
I work for Iams, and we are here to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Reviewed Sept. 5, 2010
The health of my dog has not (yet) been impacted by Iams dog food, and my condolences to all those pet owners who have been through these horrible accounts below. My complaint seems trivial in comparison, but shows how Iams really is in it for the bottom line and not at all for the "health and happiness" of your furry family member.
Iams recalled their dry veterinary formulas on July 30, 2010. My 10-year old airedale is on prescription diets to avoid food allergies. On recommendations by two vets I ordered 10 bags of Iams K/O veterinary formula. I also live in a very remote area in Canada which is accessible only by air. We have two ships a year (in the summer) to bring in bulk goods, the order of 10 bags was to come up by ship which cost me about $150. Since the recall occurred after the deadline to add to the shipping manifest my only remaining option to get the dog food needed for the upcoming year is to bring it up by air freight which adds an additional $1600 in cargo charges.
Iams refuses to assist in covering or reducing this cost despite the fact that I endure this as a direct result of their recalled pet food. Iams will, however, pay back the cost of the food ($950) and the sea freight charges I experienced ($150) but this still leaves me with no dog food for the year. The generic foods available at our store will leave my dog with itchy, flaky skin, pustules, and hotspots which have her constantly scratching and pulling out her hair. Long term feeding leads to chronic skin infections which are further impacting her kidney function...so not really an option.
To make matters worse, their representative, although clear to say that they can't tell me to feed the food, in the next sentence was telling me that the salmonella wasn't found in the food but in the facility. Feeding the food might be an acceptable risk when you are a short drive away from a vet. Or you have a healthy young dog. I am about two days, six hours of flying, and at a tune of $2500 for the ticket, away from my nearest veterinary clinic. I'm not into taking these kinds of risks with a 10-year-old dog! The stress of the flight and layovers would probably finish off what the salmonella started. Nope, it became quite clear that Iams is in the dog food business for bottom line and reading the horror stories below, I am avoiding this company's products from now on, leaving me footing the $1600 bill for replacing recalled dog food.
Reviewed Sept. 2, 2010
I recently purchased IAMS probiotic food to switch my Boxers to. My two-year-old developed an allergic reaction. She had sores, excessive salivating, bad breath, itchy eyes which resulted in two vet visits and an eye antibiotic. Then she started vomiting and having diarrhea which resulted in pancreatitis and a $411 vet bill.
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Reviewed Aug. 31, 2010
This is my third post on the poison that Proctor and Gamble (Iams) are allowing our innocent animals to consume with horrific results. Not only is it making an outrageous amount of animals across the country very sick, but killing them as well. Do not call Iams, they are not concerned. If so, they would have pulled their poison from the shelves a very long time ago. They are only trying to cover their own butts and bottom lines. A year ago, our beloved Robbie, a beautiful healthy Australian Shepherd ate Iams mini chunks and like others, he suffered severe diarrhea for six weeks and multiple emergency room visits.
Exactly 4 months after Robbie's suffering from the effects of Iams poison, he was diagnosed with Lymphoma and underwent chemo. Robbie was a fighter and lived 7 months with his chemo. Our veterinarian stated the event that happened with the Iams in August might have triggered the cancer. We lost our entire world on July 19, 2010, just a year after getting so sick from Iams. The grief is overwhelming what this sweet, loving, gentle little guy went through. I have not checked this site for some time now and once I did, the outrage that this is still going on infuriates me.
Proctor and Gamble should be held accountable. We too, filed a complaint with the FDA,what are they doing about this? I have never been so disgusted by a company in my entire life. The FDA should do their job and remove all Iams products. This company only cares about their profits and will continue to get away with murder! I don't think they will be happy with a class action lawsuit now, will they? Is that enough of a deterrent for them to stop hurting and killing our pets that are not only pets but very special family members. A coupon or refund does not bring back our pets’ lost and is an insult. Tell me Iams Proctor and Gamble, are you feeding your pets with this poison?
Good to know that Evo had no idea when Proctor and Gamble bought them. It is good to know the name of another product not to buy. All of you at your company should be ashamed of yourselves. The pain you have caused our special companions and the grief that so many like me live with, heartbroken to not see my 4-year old boy who was so loved and missed. I gave him your poison and will have to live with that forever.
It is time to put a stop to this now! What is this claim about ‘internet scam? I am a real person that lost my best friend. Are all these people wrong? No, my boy suffered and it was because of your negligence. Your CEO and all involved should be fired. The loss of Robbie is extremely painful everyday. Financial expenses went into several thousands.
Reviewed Aug. 13, 2010
It turns out that I believe our 14 week old Collie is smarter than I am. When we brought him home I bought Iams Premium Protection Puppy food. He did not like it but ate slowly during the day. I was surprised that he did not consume as much as I thought he would. Two days ago he woke us at 4:30 a.m. and rushed from his crate and out the door. His stool was very loose and he seemed distressed. He again had us up at 6:00 a.m. and it was the same, he rushed out and loose stool. During the day there were many trips out, accidents in the house (a first for this little guy).
During the day while we were away he messed in his crate (again a first). We also had vomiting. I took the Iams away, fed white rice last evening. This morning I again put out the Iams. He would not touch for more than a small mouthful. I took it away and started my research! I totally believe it is the food. I am sorry about this because in past years we have always felt Iams was what our dogs needed. No more. If I have to cook for this guy from our freezer/pantry I will. What dog food do I want to buy next? Frankly I don't have a clue at this point. I did want to put this out there, however, to alert others.
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us Monday through Friday from 9 AM to 6 PM EST at 800-525-4267.
Reviewed Aug. 12, 2010
We recently (8/6/2010) purchased a new bag of Iams Large Breed Dog Food (Green Bag) from Costco and our 5 year old husky/lab mix became violently ill after eating only one 4-cup serving. Within 5 days she went from being a perfectly healthy/active dog in her prime to vomiting blood, lethargy, diarrhea, critical dehydration, and systems in septic shock.
My wife called the Iams phone number and was told they weren't recalling that dog food at the moment. After a significant amount of research we discovered that our dog most probably has a really bad case of salmonella. She is currently at the vet, on an IV for dehydration, and being stuffed with antibiotics.
Reviewed Aug. 10, 2010
About two weeks ago, my 2 year old English Bulldog, who I fed Iams Large Breed Puppy, died. I obviously was consumed with grief and assumed it was my fault. We live in Florida. I assumed once again that maybe she was out too long. Well then I noticed that her baby a 3 month old Bully had excessive diarrhea. I thought he just had a sensitive tummy, so I changed his food and within the day, he started to recuperate.
I then noticed my Dogue de Bordeaux was getting thin. In the mean time, my Bully knocked over the bucket that had the Iams for the big dogs, and ate a bit. The diarrhea started again. Picked all the food up and ensured he did not get back into it. He has been well since. When I think back, I remember that we had a couple of times when they go through bouts of diarrhea but the vet told me there was nothing wrong with them. Just that they, at times, had digestive issues when growing since their parasite test was negative, and x-rays showed no signs of deformities in their tummies.
After much thought and consideration of the passing months, I decided to research the food issue with Iams and found this website, full of concerns as well as other sites. I then consulted with my family who also fed Iams. My mother told me her two dogs almost died last month from diarrhea and blood in the stools. I have confirmed that there is an issue with the Iams dog food. I called them, and like they have told many others, the food that has been recalled, was not the one I was feeding, but they would look into it.
Then they called me back and instructed me to have my vet call them to discuss the case, three sick dogs later, and one who died. Do we live in America where companies are supposed to be held responsible for their damage, and higher standards? Lets all get together and do something about this craziness. Vet bills are over $1000. My pet, who also breeds died. She was a source of joy, as well as income. She cost $3000, and her litter net was $4800.
Reviewed Aug. 10, 2010
Oh, my God! After reading the strings on this website, Iams should be put out of business by us consumers. We bought Iams Proactive Health Mini Chunks on a Thursday and by Saturday one dog (Mini Doxy) was throwing up foam and had bloody stools. Two emergency vet visits over the weekend and $300 later, dog #1 is "looking" better by Monday. Dog #2 has been restless and pacing similar to another complainant's dog. It is totally not typical for him either. He (Rescue Mutt) threw up today, Monday, and so did dog #3. Why hasn't this product been pulled from the shelves? The last entry on the website string was at the end of June, seven weeks ago. Again, why was this bag of intentional cruelty left on the shelves to make our best friends suffer?
I work for Iams, and we are happy to talk with you about your concern. Please feel free to call us at the number listed at the top of the page.
Reviewed Aug. 5, 2010
On July 24th I decided to google Iams and see if there were any problems like mine. I have been using the Iams green bag for 15 + years, not the mini-chunks. The first dog got sick the week of the 4th of July. We purchased the food the week before. Two 40 pound bags from Petco. We have three large dogs (a shepherd, and two collie/bernese mountain dog mixes that are brother and sister) and the first one got sick with diarrhea in his crate (which never happens). It has been rotating between all three since then. We thought maybe they had gotten into something because they like to eat grass, etc. The shepherd, however, is an all indoor dog that does not leave my side and has been vomiting on and off though along with the diarrhea. None of them have had blood in anything. Yesterday she had good stools and today is crying and having diarrhea, one hour after eating. This prompted me to google Iams and the word diarrhea. The problem was on and off but has now worsened. Because it was on and off, I was not sure if it was the heat wave we have been having also. They all do not like extreme heat that we are experiencing lately. They are spoiled indoor dogs. I have called my mobile vet service and she doubted it was bad food. I have called Petco and asked if they knew anything (recalls, etc.) and got an attitude and denial.
Today is Aug. 5th and since the above problems, I have switched food. They are all eating Fromm Gold since the 24th of July. They are all fine on this food. They are active again and have no symptoms. Iams refunded my money for two bags of food and cut me a check on the 28th of July. The rep actually blamed Petco for the problems. She stated that it sounded like Petco stored the food improperly and the meat and oils went rotten. I doubt that is what happened and believe it to be salmonella. It was two separate bags of food also. The shepherd eats from her own. This was obviously not just a single bag of bad food.
Iams Dog Food Company Information
- Company Name:
- Iams Pet Foods
- Website:
- www.iams.com
