CitizenShipper Reviews

Josh from All Aboard Transportation LLC was absolutely amazing. He transported my pets from Indiana to Arizona in just 3 days, and I truly couldn’t have asked for a better experience. From start to finish, he was professional, communicative, and clearly cared about my animals like they were his own. Long-distance pet transport is stressful, but Josh made it feel easy and reassuring. He kept me updated, handled everything responsibly, and got my pets here safely and on time. My animals arrived calm, healthy, and happy—which says everything. If you’re looking for someone trustworthy, efficient, and genuinely great at what they do, Josh is your guy. I would 100% recommend him and would use him again without hesitation.

We’ve been pleasantly surprised in how effective Citizen Shipper has been in finding transport solutions for our dogs - even with minimal notice. The companies CS has connected us with have been very responsive and have taken great care of our pups. Each time we’ve needed a transport we’ve received over a dozen quotes in under an hour with most have hundreds of 5 star reviews.

Pick up and drop off of our new family member (rescue pup) were right on time. It was a long transport, over 900 miles from TX to South Carolina! We received pictures of our pup along the way and an update at every stop. When they arrived at our home, the puppy was super happy and the driver was wonderful. He gave us a full report of their trip. Highly recommend. This was our first pet transport experience and they Luxury Pet Transport gave us peace of mind.

I excepted the bid from Christina B and am so, so grateful I did! I am a first time dog owner and my dog is a house dog. I’ve never really taken him out because I wasn’t trained. I was a little worried and nervous about the cross country trip but Christina calmed my fears in our first conversation. She was timely and communicated the entire trip. She is excellent with dogs, especially on how to calm their anxiety. She delivered BJ without a scratch and he looked so happy after such a long adventure! Just amazing. I would 100% recommend her and CitzenShipper!

Citizenshipper made communication with the selected driving company a breeze. The Instant Message system on their website constantly updated us with progress. We were notified through emails and text messages of new messages that appeared on their website.

Great experience with Dennis. Transport went very well. First time we have used this service. So glad it is available. We transported a rescue dog from S Carolina. Dennis kept us informed during the trip of any delay due to traffic, etc. so we knew exactly when to expect him.

Adam was amazing. He worked with us through schedule changes and even drove overnight the night before Christmas Eve to deliver our malinois to us. His communication was great and he took care of her well!

Absolutely a five star experience. Professionalism defined. They took a last minute job for me two days before Christmas and delivered just as they said. I was nervous because there are a lot of scammers and I was concerned about not getting good service or any at all. When I finally spoke to Melo I was relaxed and reassured. Very good people. Very professional. Very knowledgeable. I am very satisfied. The puppy arrived safe and sound and I couldn’t be happier. They went through a lot to make sure my kids had a puppy on Christmas Day. I will definitely be calling them again for service if I need another one. I will also be recommending them to any breeder I speak with. The best service I’ve had and this isn’t my first experience.

Laurie is a hero! She didn’t just transport my cat 800 miles with excellent communications and updates along the way, she rescued my cat. My cat was in an unsafe environment 800 miles away when Laurie offered to immediately go get it and deliver it to me. No one else would do that especially on a weekend. Because of this my cat was saved and got to me in a record time given the circumstances. 5 stars don’t do her justice. She is the BEST!!

Robbie did a fantastic job and took great care of Holly. I am thrilled and would definitely use him again. Holly felt safe and Robbie gained her trust very quickly. She was not crated and had the entire back seat to herself.

Our puppy came home in the hands of the perfect transportation company. 90% of my questions were answered before they were asked. 2 Peas In A Pod Pet Care company knows what they are doing. They listen to your concerns and requests. My puppy came home stress-free, driven over 600 miles in total, didn't suffer motion sickness, and wasn't lethargic. She didn't skip a beat when she got to her new home to show us her personality.

My experience with CitizenShipper was extremely positive. From the moment we have booked the transport of our Family pet Maggie it took only four days to have her back home. She was being moved from California to Illinois, over 2000 miles. The driver was always updating us about her safety and well being. There is not enough positive feedback that I could give Travis C. CitizenShipper is very lucky to have drivers like him who can provide the best service with a smile. We were so happy to see our precious cargo well taken care and safe home. Thank you!

Excellent service! Omar, one of their drivers picked up our two Golden Retrievers and drove them from Virginia to Florida. He sent photos of the dogs on the way and communicated often. The dogs arrived safe and sound. They were very happy! I would highly recommend this company! They have many years of experience and know what they are doing!

My doggie transporter was great. Always responded when I checked Gizmos progress. I will use her again in the spring. Forgot the dog blanket after dropping Gizmo off so she turned around and brought it to me.

Be aware! CitizenShipper censors and removes negative reviews (even if they are honest/accurate and adhere to their policies). Additionally, although they provide background checks, etc. on shippers, they claim not to have any real control over who is on their website. They also claim to not have any responsibility or ability to hold shippers accountable to providing refunds to customers. This means you are at the mercy of the shipper to refund your money, if at all, even if the shipper canceled on you. As you can imagine, this opens a large door for painfully delayed refunds as well as scammers to walk through completely unregulated. They allow shippers who cancel at the last minute and have a history of doing so, to continue operating on the platform regardless of the hardship and fees they create for customers.

My dog was recently transported from AZ to Wi and it was an awesome experience! 3rd time using this company. Great communication from the transporter each time throughout each trip w photos! Highly recommend for cross country transport. Will definitely use again!

The process of booking the transport of 7 Italian Greyhounds from Florida to Arizona was very easy. We are very grateful all the dogs arrived safely, though a bit dirty and frantic. We appreciate this service.

I booked a reservation with CitizenShipper and due to circumstances I needed to cancel my reservation shortly afterwards. They do not make their cancellation policy clear during booking and I am told that I cannot get my $399 booking fee and insurance fee returned to my credit card. I now have a credit with Citizen Shipper that I will most likely never use. Beware if you’re booking a transport for your pet.

Citizenshipper made it incredibly easy to post a free ad our to any pet transport companies to bid on. I was surprised at how fast they came rolling in. I liked how I could confirm the transportation companies had been thoroughly verified. It was nice to be able to easily access reviews from previous people who used their service.

I had a great experience with the company. My dog was delivered fast and the driver was professional and nice! If I had to have my dog shipped again I would choose Citizenshipper! The price was reasonable and good service.

I signed up for a free 30 day trial and cancelled my account which I took a screenshot of and got an email confirmation and they still charged my account. Doesn't surprise me. I signed up as a licensed transport company and they have very few loads hence little relevant business on the site. Beware and do not sign up for their trial. They will attempt to charge you even if you cancel.

I never had my cats or dogs transported before. I was very reluctant to try this however, after my experience, I can say I was very happy with the outcome. My kitty was delivered safely to his destination, which was my son‘s house. And I would like to add the overall cost versus me flying my kitty down to its destination. It’s cheaper this path

I booked a transport with T&T transport through CitizenShipper. The process was smooth and fee for the connection was fair. The shippers were great, too! I will definitely use this service again. Thank you, CitizenShipper!

Using CitizenShipper is easier than Uber. I google pet transport not knowing there was such a thing and it was easy and affordable. I submitted pickup and dropoff locations (5hour drive to N.Dallas) and within an hour there were 30 bids that came in with a full range of rates. Looking at anyone gives a bio of the transporter, direct contact phone, history, and ratings. I used Linda C who was very accommodating, courteous, and very kind to my 45lb terrier mix. He is a 2yr old rescue dog of 6 months ago, arrived happy to see me, and quite comfortable with Linda C. I will recommend CitizenShipper any time.

Chris was an amazing person from start to finish. He was very helpful and guided me through the entire process. On his way to pick up my 2 cats he called and said he was going to be a day or so late because he wanted to help the people during hurricane Helene. I thought this was such a great thing he did. I sent him some money for a donation to help the cause. He met me at my vet and picked them up from there. He sent me pictures and updates daily and arrived safely a day earlier than expected. Everything was a fantastic experience.

I was looking for a service to transport my dog across the country for a move, since she was just over the size that airlines allow in the cabin. I was in a rush! My lease was up and I had to find a way to get both of us all the way from Ohio to Nevada without breaking the bank on short notice. I had been recommended CitizenShipper by a couple of friends when they had been researching ways to help us get to where we were going. I was wary at first! It wasn't easy to trust some strange website on google would take well enough care of my pup! Still, since there weren't many other options that I could turn to, I decided I would ask for a quote.

I was very happy with my recent experience with CitizenShipper. Our dog Harley was transported from Kent Washington to Pasadena California. Our driver Natalia did a great job and I would recommend her for any new customers. Steve **

Citizen Shipper was a 5/5 from every angle. The website and app are user friendly. We got lots of bids from experienced couriers with great pricing, as well as some who were open to offers. Communication, payments, and deliveries were all smooth sailing.

The young lady Delana that transported my cat from Jacksonville Florida to Charleston South Carolina did an excellent job. She was so careful and gave me updates all the way through the trip and delivered my cat happy and healthy. Also, the website was easy to maneuver and it was really cool how I got different bids, I really enjoyed the whole process and did not have one single problem. I recommend anyone that needs to ship anything especially a pet to use this site.

Citizenshipper is a great resource to find the right people to ship your pet. There are all kinds of bids and you can take your time communicating with different people to find the price you are looking for . The best part is everyone in this platform has had a background check and verified identity. Also there is a small fee to pay when booking. I found it to be fantastic and gave me peace of mind. I recommend this website any day .