The Puppy Boutique

The Puppy Boutique Reviews

Brooklyn, NY

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The Puppy Boutique Reviews

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    • 4,479,812 reviews on ConsumerAffairs are verified.
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    Page 1 Reviews 0 - 10

    Reviewed April 25, 2024

    Sorry, I can't say anything bad about the dog I purchased almost 11 years ago. I was very happy with the morkie since the day we got her. Yes, she had a small heart murmur but a lot of animals and even people are born with them. A lot of times they grow out of it and it heals itself. We have loved our baby girl for almost 11 years. I will be getting a new puppy from the puppy boutique as soon as we are ready for a new furbaby. I have been speaking with the boutique and they have been nothing but wonderful with me and will help me get a new baby soon. Don't always believe what you read. I have sent a number of friends to the puppy boutique and they are happy with their furbabies. I'd like to thank The Puppy Boutique for being very caring and always willing to help with any concerns on my puppy when I had first got her all those years ago.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 17, 2024

    On Sunday, October 22, 2023, I purchased a 2 month old poodle/bichon mix from the Puppy Boutique for $1075.50. On top of that, I have had to purchase multiple vet visits, medication, probiotics, etc. On October 23, 2023, I brought my new puppy to the vet to get checked out. My puppy came back positive for Giardia & Cryptosporidium. I had to pay out of pocket for the fecal test. On 10/23/23, I paid $80 for fecal test. On 10/24/23, I paid $57 for ** and

    ** for Giardia. On 10/29/23, I paid $24 for ** for cryptosporidium. On 11/9/23 and 11/22/23, I paid for Proviable Probiotics $56 each time, for his upset stomach from 2 parasites. On 11/14/23, I paid $57 for ** and ** for the Giardia. On 12/11/23, I paid $80 for fecal test. On 12/12/23, I paid for ** $18, and ** $18. On 12/26 I paid for $59.50 for more medication - ** (dewormer for Giardia). I suffer from very bad anxiety and PTSD. This is an emotional support puppy/dog. I called Puppy Boutique to get reimbursed, and they told me they don't reimburse for parasites, or for fecal testing - YET THEY SELL PUPPIES WITH PARASITES!

    I was berated by a female employee on the phone who told me that I did not "clean properly", which is untrue as I also suffer from OCD. I asked for the manager, and he told me that he would not reimburse me again for any medicine (they only reimbursed the first round of medicine - no fecal testing, and not the

    second round). I have an email from the manager releasing himself from the responsibility. Meanwhile, my poor puppy and I have suffered tremendously. He even stopped eating because he was terrified of getting anymore medicine. I have spent so much money on cleaning supplies, probiotics, laundry, puppy food, soothing foods, medications, vet visits, etc. My mental health has been on the decline due to the tremendous stress this has caused me, and my poor puppy is suffering. In 3 weeks, I have to pay for another $80 fecal lab test. The Puppy Boutique, 8002 17th Avenue, Brooklyn, NY 11214 (718) 236-2635.

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      Contract & TermsPriceStaff

      Reviewed May 23, 2023

      I bought 2 maltese through these crooks. One of them was in ER in the first week of having him. Couldn’t stand, was lethargic. Vet came over to me and said, "He’s going into seizures. Do you want me to resuscitate him?" I said what! He’s 3 months old I just bought him! She put an iv in his neck and was able to stabilize him for the minute. She said to me, "Honestly this dog either has congenital problems or parvo. Either way he will die. It will cost you $10,000 to stabilize him and he won’t make it." She recommended human euthanasia and was put to sleep. At 3 months old. They sell sick dogs for profit and then have your reviews deleted. Make no mistake, these people are crooks and evil. They buy puppies from puppy mills with unethical standards under the guise of they’re a “rescue.”

      The vet also told me that his shot records given by the puppy boutique were fake. They don’t even give them any preventive care. Then my husband spoke to them and asked for our money back and he was told our contract is nullified because the dog was out to sleep. So should I have just let the dog die on the table? Since the contract is “nullified” GREAT. Transaction will be disputed and I will never ever shut my mouth or stop spreading the word. -100 stars. DO NOT BUY, ADOPT. LESSON LEARNED.

      Customer ServiceSales & MarketingStaff

      Reviewed Dec. 7, 2022

      First and foremost, avoid this shop at all costs! This business is a scam. I bought a puppy from them and was promised it was healthy. The puppy puked before I left the store, but I thought it was okay because of the vitamin it had been given, as the associate said. I took the puppy to the vet the following day and was told that the pup was anemic and likely has kidney failure. When I returned, it was like pulling teeth to get my money back; they refused to give me what I had paid to the vet, even though they had agreed. The professional manager responded, "this is why I hung up on people like you," like me, who asked for their money since they sold me a sick-to-death puppy!!

      They created a copy of the vet's report I paid for, so I practically checked their sick pup for them!!! Very terrible business and I'm sure it'll end up in court!!! Keep away and stay protected since they are misleading you regarding their sick pets. When I told Lisa the puppy was sick and is not even eating, she asked to run to the store and buy "BABY FOOD," Human food; lol, how sick this is.


      Reviewed July 11, 2022

      I am seeing such awful reviews. Well, mine does not even fit in that category. We purchased a black toy poodle from Puppy Boutique on June 24, 2004.... Just 7 weeks old. Our Fudgie boy was a healthy spunky little ** that we LOVED SOOO much!!! He was part of the family. Even though he was not the friendliest pooch, he was LOVED and was given the best home! Sadly to say, this past Friday, we had to finally put him down as he drifted off to Rainbow Bridge wrapped in my arms. He lived for 6643 DAYS!!!! We are heartbroken! But if you do the math, that's almost 18 yrs and 3 months of quality life!! Thank you puppy Boutique for giving us years of LOVE, HAPPINESS, and LAUGHS with our beloved Fudgie Boy... Until we meet again my Handsome Black Beauty.


      Reviewed March 14, 2021

      I bought a female Morkie puppy from this place 3 months ago. Shortly after I noticed a little abscess near her gums. I took her to the vet and they told me not to worry about it. It started to get worse, and they recommend a surgery. At this point it progressed to what looked like a a big hole in her gums. We got the surgery done & it got better than it got worse. They did more test and came to found out my puppy had a rare oral cancer. The vet and all the specialists we went to said it had to be something genetic because of how young she was. Now she has to get radiation or another surgery that will have to remove multiple bones in her face from the mouth to her nose because the tumor is progressing so quickly.

      I called the Puppy boutique to make them aware about this especially because I keep getting told this is “genetic”. They seemed helpful at first but now they are giving me the run around. I never once asked them for the money back for any of her health care expenses. I grew a connection with my pup for a couple of months and I am so sad that she has to deal with any of this. If you are going to buy a puppy from them I just recommend you to be prepared for anything.


      Reviewed Nov. 18, 2020

      I just currently received my 2nd puppy from this store and just like when I got pug "Jack" 8 years ago they were kind and professional. They have the best puppies if seen. Suggested to many friend to use them when seeking a new pet for the house.

      Customer ServicePriceStaff

      Reviewed Oct. 31, 2020

      ONE OF THE WORST PUPPY MILL PEDDLING SCUM LORDS.. I bought my beloved ‘teacup’ chihuahua in 2019, he was so tiny and fragile!! I spent upwards of 1,200.00, his tiny teeth could barely eat even toy breed kibble, so I fed him specially ordered wet food from the vet. He remained small a couple of months into having him..almost too small. He started having problems, I could start to see wisps of rib cage, he looked shriveled, like I was starving him. Shortly after he lay shivering and cold, I slept next to him for the next night. He started having diarrhea, his body became kind of stiff and I took him to the vet. They said he was dehydrated, and she thought perhaps he had a rare disorder called a liver shunt, which makes the puppy small for age, failure to thrive, leads to a ton of health complications, quite expensive to test for and iffy on surgery. She said he it wasn’t his ‘time’ yet.

      I took him home and with the fluid, he perked up some and I was hopeful. Later that evening he became stiff again and his eyes rolled back in his head, I thought surely it was hypoglycemia and I treated him with special paste and Karo syrup. He continued on like this, his frail body writhing in my hands, I took him to the emergency vet. They put him to sleep as he was so far gone there was nothing they could do...

      I called this trash store up and the fall of these people claiming it was MY fault and since the expensive tests were never run they could ‘not determine’ whether it was their fault or not. By this point I’m out over 3k. Please buy from a reputable breeder, buying from them and other pet store puppy mills in the city only encourage them to keep buying more puppy mill pups to sell. Rescue from a shelter or buy from a responsible breeder that backs their pups with a health guarantee. These people are truly scum lords.

      Customer ServicePricePunctuality & SpeedStaff

      Reviewed July 31, 2020

      I waited two days for a teacup dog. Finally bought one. Was told there were three prices $600, $850 and $1,000. When I finally got in shop on a Friday morning, I asked again for a teacup Pomeranian. The girl said that they had three. I told her didn't care how much, I just want a teacup. Was charged $1,000. Now five months later the dog is bigger than my 4 lb teacup. Even vet said that this is not a teacup. When I called Manager said that at 6 mos dogs are not puppies and they never sold $600 dogs and teacups are by pounds, not height. SO he thinks he knows more than a vet! So he thinks my 5 mos old dog is done growing. Save your money, they are scammers.


      Reviewed Dec. 6, 2019

      Let me begin with saying I NEVER write reviews. Just not my thing BUT I cannot let this go unsaid!!! It all began on 12/8/17 when we walked into this puppy store to purchase our first family dog for our boys! It was a surprise! Well we saw this cute Morkie and fell in love. Or at least I did! He was small with these beautiful brown eyes! Eyes that just captured you! So we bought him. I have to be honest. I thought it was a bit strange that he was coming home with antibiotics. They said this is normal because it was winter and also don't give him a bath for a few weeks 'cause they are small and it's cold outside. Ok I followed their advice!

      Within a few days he had a cough a very nasty cough. I was concerned and brought him to our local vet! To our surprise he had kennel cough something common among puppy mills. We reached out to this puppy store and explained the situation. RESULT - they didn't care! They said we could take them to their vet! I wasn't going to do that. I wanted our Milo to get the best CARE! So we continued to see our Vet because he wasn't getting better. In fact it turned into Pneumonia! Again we contacted the puppy store to try to get reimbursed $ that we have put into his care! Oh yea and he also had Giardia (parasite). Basically we got no help from them. I think $50.00 check was all and we spent over $2500.00 at this point. But still I loved my puppy and we were determined to care for him!

      We had many months of heartache and vet visits but we started to see signs of improvement & living a normal dog life UNTIL the summer of 2019. Milo at that time was a 1 yr and 1/2 and he start having diarrhea and stopped eating & drinking. Mind you we have given him all is preventive care he was well taken care of! I take him to vet again and they give him fluids and some meds. He deals with this for a few weeks. Again we nurse him back to health. Then the most dreadful DAY happened end of October 2019 he goes out to use the bathroom and comes back in with a rectal prolapse!!! Rush him to the vet hospital and they tell me by 2 year dog has a tumor in his colon and that is what protruded out!!! I was devastated! So of course we get him treated with surgery again another $4000.00 later. And they tell us the horrible news my beloved MILO has cancer lymphoma to be exact!

      Everyone is shocked because his is ONLY 2YRS old!!! He shouldn't have this. Very rare they tell me! But it's no surprise to me because he has been sick pretty much his whole short life! He is a beautiful, smart, and loving dog that will now die on me! I am not ready for this but all I keep thinking is we gave him the best we could, a loving home and good care! But I am so ANGRY that this place SELLS sick dogs!!! The pain and heartache that my family is experiencing right now is terrible. We have sleepless nights thinking about the day we have to say goodbye to our buddy our first family dog! All I can do now is tell my story and tell everyone not to buy dogs from this place! Do your homework! That's what we should have done! Please please stay away from the puppy boutique or you might have to suffer a story like mine :(!!!

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