The Puppy Boutique Reviews

I looked over the papers I was given and found the breeder’s name was **, I did a few google searches and it did not take long to find a site with her name and her partner’s name (**) and their kennel name (Vertricia’s). I found all of their info on a puppy mill website. I was horrified. It wasn’t until a few years later I found them on this site, and saw the photos of the actual puppy mill my baby came from. This store sells puppy mill puppies, do not believe a word they tell you. Just search the name of the “breeder” on your papers and you will most likely find them on that site, if not now, give it a few years like it took me. Disgusting. Beware.

If you think you can cut costs and save then you should not get a puppy. Bet you didn't know each and every dog should be tested for diseases which costs $2000!!! Teacup puppies are a bad idea. Too many people are rushing into a decision, they often have health problems and in general regardless of where you get them from, are sick. NEVER get a dog for a Christmas present. NEVER EVER buy without seeing mum.

Right, now, this boutique is rubbish, money making scam they should not be breeding dogs. Think about what kind of breeder will let their dogs go to this place, without ever seeing them grow up or anything, they produce sick pups. The fact that this store considers pups "batches" is not good at all. This place is a scam, DO NOT buy puppies, you are lining the pockets of those with much greed. No money = no business = no puppy mill breeding which is ILLEGAL. So please don't buy a dog to be a fashion accessory because they are not!!! Thank you for reading this and remember sharing is caring - please get word out!!

When I ask to see a puppy, ask for the price, the lady that works there told me $1200.00 dollars. Wowwww. The place is not even clean, puppies look sick, when you walk inside the door locks, the windows were closed. I have hard time breathing inside because I'm asthmatic. The guy ** was not there. I call the wife, and when she answer she told she is not the wife. Wowwwww. This people are up to something, and of course nothing good. This place should be shut down. God help me with this matter in the name of Jesus Christ.

The lady came out with her and said "Oh no she's 1,000." I said but he told me 750.00 on the phone. She said "Oh that was a different one. She was sold already." Then they recommended ** office (veterinarian) and we got a free exam. I called and asked how much the vaccines are and I explained her age. The man that answered told me $35 each. So we went to ** office a week and a half later and OMG the place was filthy. The office had their own pets in the waiting room barking and peeing all over. The exam room had urine on the floor. This was the most disgusting office I've ever seen. Also, when my pup was about to get her vaccine she said it would be $95, then when I was going to pay at the front the man said $100 and I said the vet said $95 and she came out and said she made a mistake. I feel both Puppy Boutique and ** office are scammers. Stay away and go with a private breeder and by recommendations.

By the time he hit 9 months he had "HIP DYSPLASIA". Going to doctors I learned it comes from the mother breeding so much. I then call the store to see if they can assist me with anything, since the puppy is 9 months old and they claim there is a 1 year warranty. And then they tell me that the only thing they can do for me is give me a new puppy. My mouth dropped and I said "excuse me, so you expect me to return a puppy that I and my 4 children grown to love and just exchange him for another one?" I mean my puppy was up to date with all his shots. All the money i spent on him and for me to just throw him away for a new puppy and start again. He said "NO" you can keep the old one and we will give you another one. I said "so you expect me to take the new dog and leave my dog like this" like are they serious? He claims there is nothing else he can do for me.

I just couldn't believe how irresponsible this pet store was! To sit here and sell puppies and not be responsible for them, like if they were toys. I feel bad for the puppies that are there. This puppy store should be "SHUT DOWN". Its obvious they don't care about the puppies. Its all about the money and keeping people quiet about their wrongdoing. Not once have they called me to see if my puppy is okay or to help me out with anything. Just selfish. But every dog has their day and I hope someone takes notes of all these complaints and close this store down and place these puppies in good hands.

A few days later I saw on the news a cage of Maltese puppies were found in Brooklyn abandoned .. It looked to me the same dogs the same cage and the same way they use shredded white paper with a baby blanket in there .. Plus they were already on the news a few yrs. ago for selling sick dogs. And the business has multiple names Puppy Boutique .. Puppy Petite .. NYC Puppy, etc. this woman Rachel the owner treats them like they're not puppies. She just flings them in the cages like its a stuffed toy .. This place really needs to be checked into why do these pups have to suffer just so she can make money. All the puppies were from the same place in MO. How can it not be a puppy mill?

Just as I paid for my puppy he threw up on my daughter. I asked was the dog sick and she proceeded to say my daughter was rocking the dog so she was making him nauseous. I asked for paper towels and she pointed and said on the wall without looking up. I should have asked for my money back and just left then but my daughter was attached already. By the time we got home the dog had thrown up again just a little bit in the crate. By day three the dog seemed a little tired and wasn't playing or eating. They sent me home with about seven kinds of vitamins some kind of syrup in case of emergency and 3 cans of wet dog food and 1 bag of dry kibble.

I switched the dog's food and he ate but an hour later he threw up. So I called the store at 5 pm and was told to give him apple sauce and pedialite. I asked to speak to the owner and he proceeded to tell me the store was closed because I said I wanted to know if I could return the dog for another because of what was happening. He told me to call back in the morning when "James" would be in. So I go online to see that the store stays open until 9 pm on weekdays and it is now Wednesday......

Long story short: I paid $969 for a dog and a cage that was only supposed to be $550 and had horrible customer service and received a sick dog. Now I am on my way to take the dog to a vet because I'm afraid he will die if I don't get help for him and I know they are giving me the run around and will not change the dog or refund my money. DO NOT GO TO THIS STORE. IT IS A RIP OFF!!!

So here's my personal experience with this place: I came across an ad on Craigslist saying this man was selling purebred Shih Tzus for $550. So I call and speak to "James." James tells me "yes females are only 8 weeks and are $550" so then I asked him to send me a photo. Turns out he sends the same exact photo of a puppy whose probably over a year old now to EVERY customer. So then I tell him I really want her and if he could please hold her for me because I live 2 hours away but I will leave right away. He tells me "okay."

So I leave with my entire family to Brooklyn at night, excited to get this puppy and even talking about names in the car ride there. We get there and he gave us a FAKE ADDRESS. An address that was SUPPOSED to be his HOME. So I call him confused and he tells me "Oh, it's the puppy store in the corner." Um okay? So we walk in there and first of all it's filthy and they have to buzz you in the store. The staff there? EXTREMELY rude. Never came across such nasty people in my life. They had over 30 Yorkies, kid you not, and 2 Shih Tzus!!

Not only that, but when I asked the lady about the one I was supposed to pick up, she said "Oh, most of them sold this morning." I called this guy at 5:00 asking to him told hold a puppy that he knew was gone. All they had were 2 male puppies who looked very ill. And when I asked her how much they were, she told me 650 so I told her I spoke to James and so she went to the backroom to call him. She comes back and says... "James said 600 and is not going any lower." Like are you kidding, I drove 2 hours, got stuck in traffic to a price he never ever said, to a fake address, to lying about the amount of female Shih Tzus he has? Oh and they also ask for your ID in order to hold a puppy which fine, that isn't a big deal but what I found sketchy is that they don't even remind you or hand it back to you. YOU have to remember and ask for it, or else they keep it.

Honestly, it was the worst experience I have ever had and I don't want ANYONE going there. The guy and his employees work together to scheme people. It's literally a group of schemers that run a business to rip people off. Blows my mind that it's still in business.

We took Ollie home and immediately his kennel cough materialized except it was not just kennel cough. He also had a yeast infection in his ears. Six weeks later, Ollie still coughs and his vet bills were about $500, hardly anything compared to what some others paid. Ollie still coughs but other than that, he is a very happy and healthy puppy. His weight is where they claimed it would be by now. He weighs a little over 2 pounds now but dogs this size are prone to many illnesses and ailments larger dogs will never have. He is very playful and as adorable as can be but we watch him closely because we were sold a dog that never should have been sold. I left this out. He had surgery according to them for a hernia but the vet we took him to see told us he still had a hernia and never had surgery. Avoid this store. If it does not bankrupt you, it will break your heart when your puppy either gets ill or dies.

My vet had given me some heavy duty antibiotics to cure the Kennel Cough and I called the owner and he said that he would work with me and I have to say he did until my pup got pneumonia June 29th, 2014. My husband and I have spent over two grand. This was after our vet had suggested putting him down. Personally I could not b/c this virus could be treated. The animal hospital wanted to make sure that this puppy was getting better and wanted to keep him another two days and that it was going to cost me another two grand - I could not afford it any longer. We spent the entire Monday, June 30th, calling the hospital and trying to see how he was doing and called the Puppy Boutique and asked them to call the store owner and inform him of what was going on to hopefully make arrangements for the store to pick up the tab and give us a healthier pup and b/c the store owner was not there could not do that but he took his pup back. However, because of their irresponsible acts, I am NOT SURE IF THIS PUP WILL MAKE IT.

I was a manager in my teens and worked for Doktor's Pet and if I argued with a customer, asked the customer to fax medical information or did not find my store owner as the customers request, I WOULD HAVE BEEN FIRED. My pup was in trouble and I needed help and associate Alicia asked me to fax the pup medical records basically calling me a liar without really saying it even though I offered the hospital's phone no. to verify my story. Our pup was going be in training to be an emotional support animal and now we are lost without him. For the one week that he was not sick, we had so much fun with him. These last two days have put so much emotional stress on our family that I am hoping that this store owner will understand that I was sold sick a puppy and he cannot play with customers' emotions like they do.

I am praying that the owner will either keep our pup for a month to make sure that he will not get sick again provided that he has not died or give us another pup that we will have checked out by our vet. To me, it's not the money but the pup that these make us happy and as customers, we promise that we will take care of, not abuse and give them love and what do we as customers get in return I am sorry and thanks for your money but as the store owner telling you that it is not his or her problem and to me and my family it is. Our family cannot and will not rate this store because it is not worth rating and to anyone who is buying a pup, ask a lot of questions even if you think that they are stupid. Our family tried to save our puppy and all we have now is no puppy and two thousand dollars in debt.

I took her to the vet today. I met a young lady who also purchased a dog from there in January. We swapped stories and our experience was the same. The pics they sent her were the same pics they sent me. I asked my vet what were one of the medicines for. He told me for infection so I'm not sure if my puppy is completely healthy yet but I'm very nervous. I would never go back to this place and my dog is very hyper.

I never saw so many Yorkies in one place. There must have been at least 25 to 30 "Toy", "Tea Cup"and "Micro's". I never heard of a Micro! When my wife and I questioned whether or not there would be legitimate papers, we were told that we could pay for a birth certificate through the mail. When we decided to leave, we were told that these dogs are pets and not for show, and if we went elsewhere, it would be twice as much for the same dog. We did not trust in the health and well being of these dogs or the characters that worked in this storefront. We will do more to find a reputable breeder with a proper number of Yorkies in his litter, and not a storefront with dozens of dogs. This place also appears to trade under a few different names. Many red flags. Be careful.

Three days before my birthday she was sent to heaven with all her little toys. I can't believe I would even think about going back there to purchase another puppy. Thank God I saw this post. These people are horrible. The woman who owns this place should be shut down. The stories about rudeness, puppies looking tired, all that is true. I experienced it firsthand. BEWARE. DO NOT PURCHASE YOUR PUPPY FROM THIS PLACE. All you will get is heartache.

You cannot enter the store unless they let you in and to hold any puppy they require a photo ID... and they also give you vitamins and food to start your puppy off to a good start. THE PLACE IS CLEAN PEOPLE... Most pet stores don't smell that good. While I was there they cleaned the crates twice... and the store was packed... They sold a lot of puppies that night and we were told it was busy like that all day... All the dogs were alert, playful and clean smelling... After purchasing your puppy, before You leave the store, you are told to wrap the puppy up in a blanket or put it inside your jacket...

Now does this sound like a bad place to purchase a dog??? I have a friend that purchased a dog from a well known established breeder and the puppy got sick and died... so it can happen to any breeder... Looking for a puppy... GO AND CHECK OUT THE PLACE FOR YOURSELVES. It was worth my trip... and I have a spunky little Maltese who already is the boss of the house... Couldn't have asked for a better experience.... THANK YOU, PUPPY BOUTIQUE, FOR MY BEAUTIFUL LITTLE PUPPY....

Well, I was led to believe that his wife has a side business breeding puppies out of their home, so naturally, I thought it strange that every time I called "James" there was no "wife " to talk to and that he always seemed to be a go-between. He was very slow at responding to my calls and emails, and kept ignoring my request to see pictures of the Maltese pups. He finally sent photos - all of which had a different background, yet he said they just took the photos so that I would have something "updated" to look at. That was last night.

Today I woke up and called, and asked if there was a contact number for his wife, "Maria." He gave me a cell phone number, but as fate would have it, the mailbox was full and could not accept messages. Finally, the voice of reason kicked in, and I did a Google search on the business name and address. WOW - am I thankful that I did! 125 negative reviews about this place came up - most of which described heartbreaking stories about how the puppies people purchased died within months or even a couple of weeks after getting them home.

There were a few "good" reviews - most of which came from people in Brooklyn, so I would not be surprised if in fact these people were personal friends or employees of the horrible puppy store these people run. There is an article on the internet about this particular business as well as many other puppy mill stores that practice bait and switch and who sell congenitally unhealthy dogs. I would urge every would-be dog owner to do their online research before purchasing a pet from anyone they do not know personally. In today's information age, there is no reason why a place such as this should still be selling puppies to an unaware public. Do your homework - trust me, if there is a shady business out there, a Google search will find it within seconds and save you financial and emotional heartbreak.

I was disgusted at that comment, like if that dog was sick, wouldn't they ALL be sick?? Then he followed us out and asked if we wanted to see more Yorkies. We said that was the reason why we were there and why didn't he say something earlier?? He started looking over his shoulder and seemed a little nervous. Don't know what that was about... I swear I felt like I was doing something illegal, he was so bizarre. So we had to leave the store and walk a few feet towards the back in a different entrance. I waited outside with my kids and my husband walked in and the guy took out two Yorkies. One had a dried out nose and was scratching his ear nonstop when he was put down and the other one was biting at the guy's leg. I mean biting like "going to town" on this guy. Very aggressive. He said the dogs were born back in October and they were $650. It was also very bizarre.

My husband asked why they were in the back and the guy said that they were nursing with its mother so when he asked to see the mother, the guy went in another room and took out this old Yorkie that had white around its mouth, white whiskers, and said that was the mom but the babies weren't even going by its "so called mom" and that was another red flag. This clearly was not a dog of breeding age, it was very old. I guess it was some type of storing room for the dogs that have issues??? I don't know. The address was 1690 80th Street, Brooklyn, NY 11214, Phone: 718-259-2295, and he gave us a business card that read Molly's Yorkies, a/k/a Mia's Yorkies and Nycyorkie.com is their web address. They advertise in the Daily News and on New Jersey Websites.

I guess they fool a lot of people. I grew up a few blocks away and the minute we stepped out we were expecting a private home but instead was a store. It wasn't a waste of a trip I still have family there so it wasn't so bad. But Very misleading and I'm sure a lot of people fall for it. Very sad, for animals and people who buy sick pets from them. We think about it now and still shake our heads, it was a odd experience but thankfully we didn't get any animals from them. They probably all get their dogs from the Midwest puppy mills and that's why they are all sick. BEWARE Please.

They sold us a small female puppy for $650 which came to $709 with tax. They made us pay the difference on the price which came to $709. We feel we are owed the difference of $209 of the $500 price. In addition, our daughter was very stressed out. She is 13 years old this week and this is her birthday gift. She was very upset about this whole experience and the long drive home in traffic. In addition, the dog threw up twice on way home and we are hoping the dog is not sick. They claim there is a 14-day return only if the dog is sick. They stressed out our family and my daughter.

This place is a bait and hook trick. They have many names and numbers on the computer net and should be fined and/or shut down. They were very rude and nasty and kind of creepy and scary with a buzzer on the door that locks you in after you enter or leave. They misrepresent themselves and play games to get you all the way over there with your children. It is a total rip off.

I am also a vet and served with the army after 911 and in NYC with the PA police dept. for tunnels and bridges at the time and currently work for the state of NJ. We were tricked and I should have known better. I have just read all the complaints on the web about this place and see this is their way of doing business. Also, they claim on the phone and web that it's a private address and it seems like a breeder in a family house with 12 puppies. That is why we went. I am taking the dog to the vet to make sure she is not sick because they said we can only have this one for that price only and she is small. The place was a real sham. So all said and done, with gas tolls and fees, she cost us about $800. So if she is ill, we are going to have a legal problem with this place for sure. They should be shut down for misleading people and families with false promises and lies to the public while breaking little kids' hearts - a darn shame and dirty pool in such a great country. Shame, shame.

Literally 2 days later, my puppy was lethargic and unresponsive. She was hypoglycemic. About a week later, she developed a horrible cough and was in the hospital for 3 days due to her kennel cough, hypoglycemia and her lack of appetite. Close to $3,000 later, she was sent home. She was constantly vomiting and not eating the entire time I had her as well. I took her to the vet again because she wasn't eating even close enough to what a normal, healthy puppy should eat. $300 later, she was sent home with prescription dog food because she was so underweight. Literally later on that night, I noticed my puppy was gliding her head along the perimeter of my apartment walls - guiding herself along the way. I picked her up and her eyes wouldn't focus on me. She was throwing up as she was walking and was completely unresponsive.

I was screaming her name and clapping and she couldn't hear a thing I was doing. She started profusely drooling from the mouth. I said enough is enough and rushed her to the emergency hospital once again. The vet said she was in a 100% mental retardation state and it looks like liver shunts (congenital liver disease), and she had to be admitted. She was admitted for 3 days again and was pronounced with liver shunts. Something she was born with, which means her parents had to have shunts as well (which dogs are not supposed to be bred with this disease). This disease is fatal if not treated and can lead to surgery, which alone is $5,000. She has to be on medication twice a day for the rest of her entire life. She still has episodes of weakness and falling over.

The last vet visit was another $3,000. This is the most insane thing that has ever happened to me with a pet. These people are liars and get dogs from puppy mills. They aren't breeders. I wish I would have known I was being tricked into buying a sick dog before I spent almost $10,000 since I bought my puppy. I called these people and they were rude and offered to give me a new dog. Who wants a new dog after falling in love with the one they already have? My baby is doing well now that she is medicated and has to be on prescription dog food for the rest of her life, which by the way both are not cheap.

Do not buy a dog from these people. It's a scam and every dog is sick. Do not go through the heartbreak, tears and financial burden that I went through. Buy a dog from a shelter and save yourself the hassle.

We only had enough for the Yorkie promised to us earlier that very same day. Without looking us in the eyes, he kept saying that they don't hold dogs for anyone. So then why couldn't the guy I spoke to on the phone earlier tell me that? The guy wouldn't budge in the price even when we told him that our dog of 10 years had died the week prior and we needed a new puppy to share our lives with and help with the emotional struggle my 4 kids were dealing with. He said that wasn't his problem. The nerve! They bait and try to hook. Don't go there! Be wary of puppy mills like this one. They go by so many names to fool the public and have so many phone numbers. This goes also by the names of Mia's Yorkies and NYC Yorkies, as well as Puppy Boutique.

A week later, I noticed him bumping into walls. I took him back to the vet where they recommended me to go to. He ran test and noticed that he had a congenital disease. I cried and I cried because he had to stay in the hospital. I had to take them to court to get my money back. Unfortunately, I had to give my dog back. I could not afford the surgery and was not sure if he would have made it, he was in so much pain. I hate them, people. He was the best dog ever and would make anyone fall in love with him. They need to be shut down.

Last week, we took her to the vet and not only did they say she has a heart murmur but possible breast cancer. By the way people, the Puppy Boutique’s vet is Dr. ** on 65th Street right. You can't even get in the front door past the iguana or cats running around, not to mention the nasty receptionist! He is nasty with the animals, just throws them head first down on the exam table in front of me. He gets nasty at anything that has to do with not wanting to purchase from him or if you ask too many questions. The Puppy Boutique and he are in cahoots with each other. Shame on them disgusting pigs, making people suffer so they can make a buck there the animals!

Now, after a year and a half, he passed out. I took him to the Animal hospital where he stayed for three days. He was diagnosed with cancer. I took him to a specialist and was told he has a liver shunt, pancreatitis, kidney problems, fluid in the stomach and anemic. He has two to three months to live. I believe in my heart this is definitely a puppy mill. Teko is on medication and the cost so far is over $4,000. This place is disgraceful. They need to be out of business. Why did they change their name?

Now I have been trying to get in contact with the managers. They are being extremely rude, called me a nutcase, and hang up on me when I call. And they refuse to have their store owner call me. I am very frustrated and upset. These people are disgusting and careless and I want them to pay for all the pain and sadness they cause. I hate this place so much. No one should buy a puppy from here. Please help shut it down immediately!

Apparently the person who answers the phone is not even really at the store! I opted for a yorkie but then they brought me a sick looking one from the back. Who knows why it was less and what kind of conditions he was being kept in in the back. We decided to go with a morkie, a Maltese yorkie. He looked nice and healthy and we paid $750 plus tax for him.

The next day I brought him to the vet and he checked out fine. After I came home and researched about the Puppy Boutique I found millions of horror stories. I thought I got lucky until yesterday. My puppy is severally ill. He had to be rushed to the emergency hospital last night, costing me $130. My primary vet then had to come in and keep him over night and run test and that was $360. Today I was told I have to bring him to a specialist, so I had to travel to Oradell where he is now staying over night and the bill is being estimated at $1900-$3000. When I called the Puppy Boutique they said I had to bring him to their vet. I told them I refuse.

My puppy is dying and needs a specialist not a vet. My puppy was twitching at his lip uncontrollably, non stop foaming from the mouth, shaking, not eating, and hardly moving. They are suspecting that he has a shunt liver which will require surgery eventually. Just to figure out if that is the problem, I have to pay for all these expensive tests. They only want to cover up to $800 (the cost of the puppy) since I did not take him to their vet even though their contract says they will pay for medical bills.

I called and complained to the AKPC because it is quite obvious they sell sick puppies. They said they have checked them out plenty of times but they have their license up to date so there is not more they can do. They told me call the Dept. of Mental Health which I did and they said under the lemon law they have to refund me my money. We have only had the puppy for 10 days and look what has happened to us. I would never bring our little chili back because me and my boyfriend have already grown so attached to him. I called and asked that the breeder contact me and I’m still waiting! I’ll be lucky to ever see a penny from them! Spread the word! Do not buy puppies from this place!

After dealing with this place, our poor Pebbles is now suffering because she has liver damage, kidney failure, and a brain problem. All we spent from birth was $8,000 and later, our little girl needs surgery. This place shouldn't even be on business because they come from puppy mills. All they want is the money. They don't care about the animal itself.

Please help me. The complaints online are horrific and others, I'm sure, are in my situation. They were sued last year by a Staten Island woman and court awarded her $5,000.

Do NOT buy any puppies from this store. Go to your local pet store, and buy a healthy puppy. All the puppies for sale in the Puppy Boutique (8002 17th Street, Brooklyn are all sick puppies) will eventually die. That is why the price tag is less. You will spend a fortune on medical bills within two weeks of your purchase, and you will not be able to recoup money from Stuart. If there is anyone out there that has experienced this, you can take Stuart and the Puppy Boutique to the small claims court. You can Google, “Staten Island Woman Sues Puppy Boutique”.

The day after we got Mia home, she began bleeding rectally and throwing up. I rushed her to the emergency vet where she was put on fluids for dehydration and kept for 12 hours and given fluids/medicine to stop her bleeding/vomiting. Two days later, she is still ill and has started on another round of medications. We are still in the process of doing tests to find out what exactly is wrong with her. Though I have tried several times to contact The Puppy Boutique about this issue, I have not been able to get through to anyone who is willing to help me. The consequences, aside from the emotional distress that myself, my husband and my three young children have been through, including economic loss of over $800.00 in vet bills, in addition to "normal" visits/vaccinations.

So I called back to speak to the manager, "Stew." When I spoke to him and explained my situation, I told him it was urgent and I was desperate to get my puppy back from this kill shelter. He then proceeded to say he didn't have time and that he had customers in his shop. I stayed calm and asked him to please do me the favor. He then said, "Well, how did you let your dog get away anyway?" I still stayed calm because at that point, I needed the requested. He had a 3-hour span to fax me the paper. He never did.

Basically, the moral of the story is that this man who runs Puppy Boutique on 17th Avenue in Brooklyn does not care about the animal's life at all or his customers. He only cares about the money he can make from the small animals after they leave and you have to give him his precious money. He doesn't care what happens to his customer or the small puppies he sells. I would not suggest that you purchase from this store. I just feel sorry for the puppies that are there and his future customers.

I believe that this man would be shut down if anyone with the authority took the time to investigate just based on the rest of the stories I have read on this site. Remember, a breeder should care about the animals they are selling. If they don't, they don't take care of them like they should. If I didn't have the people that care about me, I would probably have a dead puppy. I had a lot of help getting him back and looking for him.

When I finally found him and found out I had a deadline to pick him up, I called desperately for help because my proof of purchase was at home and I was at work and couldn't have made it in time to get him. And this man and his associate couldn't take 5 minutes to fax me this document so my puppy could come home to my 3 -ear old son and myself where he is happiest and safe.

I get there and the store was literally a zoo. It took almost 2 hours before anyone could help me. When I picked out the Maltese I wanted, I was told 900. I immediate called Jim and told him I was in his store and that he had only told me a few hours ago the dog would be $550. I got him down to $800 and then I was taxed. What the **?! Thank god my dog is healthy (so far). The horror stories I am now hearing are making me a nervous wreck. I love my little Maltese (which by the way is not a pure breed). She has shih tzu in her DNA.

On my last post, we had taken our lil boy Theodore home, trying to help him gain strength to possibly undergo surgery for a liver shunt. Unfortunately, that never happen and we lost our lil boy a short while after. It has taken me some time to be able to talk about this for my daughters and I are still so heartbroken over our loss, nine months later. Theodore would have been two years old last week on Christmas. Sadly, he never made it past 15 months old. We will always hang his stocking, wish him a happy birthday and one day be with him again. No one should ever experience this awful situation with a pet. Not to mention all the pain and suffering he went through.

Tears run down my face as I sit here trying to make people aware of the awful business The Puppy Boutique is operating. I know our lil guy is in heaven, no longer in pain, but a void has been left in our hearts that can never be filled. Please, please do not purchase a puppy from this place. Find a reputable breeder or even go to a shelter and adopt. God bless all the little suffering pets from this puppy mill. One last word about this place: They never once tried to help us. Just kept asking us to fax them the copies of all the reports, then would not return our calls.

Through out his short life, we must have taken him to vet due to illnesses at least 15 times and spent thousands of dollars. Sadly on the weekend of April 18, 2008 our Pomeranian became very sick, we took him to the vet on Monday April 21st and they automatically hospitalized him. He had suffered kidney failure due to under-developed kidneys because of neglect when he was very young. On the depressing day of April 23, 2008 our puppy, Kiko, had to be put to sleep.

The reason I am writing this complaint is for our sick puppy and so no family will go through the heart-break and pain our family has felt due to our lose. Personally I wish that no body purchase a puppy from these terrible people, instead adopt or purchase from a real breeder who owns the parents.

Our puppy had to be put to sleep due to kidney failure.

Lilly was taken to the vet. We were told she would have to stay over night for testing but most likely her condition was due to a hereditary problem with her liver (liver shunt it was called). We were advised to take our precious dog to Red Bank, NJ because they have doctors in the facility all night. Lilly was too sick to be left unattended.

We gave them all of her lab tests and upon her exam it was confirmed Lilly had a liver shunt. Medication was a short term option. But was told by the vet she would die slowly. This was not a cure just to prolong her life. Surgery was $5000.00 but may not work. Lilly's liver was very bad. She was very sick and only 3.8 pounds. Her tiny body may not be able to handle the surgery.

My husband, myself and the vet all agreed Lilly should be put to sleep. This was the hardest thing I have ever had to do (since we just put our 13 yr old dog to sleep 5 weeks prior) The vet said this was a problem Lilly was born with and that we should contact Puppy Boutique.

As recommended by the emergency vet, we followed up with our vet the next day where he was diagnosed with an upper respiratory infection that was likely contracted from the other dogs where he was purchased. Our vet wrote a letter on our behalf that I sent to Gilda so she was aware of Fig's condition. We had to give him regular breathing treatments with prescribed medication through a nebulizer and oral antibiotics.

On 10/5/07, we had to take Fig back to the vet due to loss of appetite, severe weakness and difficulty breathing. He was kept overnight and diagnosed with and treated for pneumonia. The visit costs $619.59. Our vet called Jim to inform him of Fig's condition and the cost for treatment. He agreed to reimburse us for treatment and so we proceeded with the visit. I frequently updated Gilda on Fig's condition. She informed me that they were in the process of moving and provided me with a fax to fax her the receipts.

Puppy Boutique did reimburse us approximately $1600.00 for Fig's medical expenses which included the $78.50 for a follow up visit with the vet. On 10/24/07, we took Fig to the vet for a regular check up and to continue with his scheduled vaccinations. Since he had presented with high white cells and high toxins in his lab work previously, lab work was done to determine if he could get his vaccinations and rabies shots at the time. This costs $60 and due to the high counts we were not able to administer the rabies shot and other vaccinations.

From the time of purchase, Fig remained sickly with unsatisfactory labs and an inability to retain food. On 12/14/2207, we had to take Fig to the vet again when his behavior was strange. He seemed disoriented and would walk around rubbing his head against any hard surface he could find and he would roam and walk in cirlces. The vet did lab work - bile acids test, liver profile and cbc with liver differential - which costs $240 and she prescribed medication for Fig to take with meals - Enulose - which costs $30. Fig was diagnosed with a congenital condition called Portisytemic Shunt. While we could try to treat the condition with the daily medication and a low protein diet, the prognosis for already sickly and weak Yorikie's with this condition was not good and it was likely that his condition would worsen over time and that he would eventually die.

We continue to care for Fig the best we could as we had grown attached to Fig, especially my son but today we had to euthanize him. The emotional toll, continued expenses and witnessing of Fig's continuous illness, frequent vomiting and dehydration was unbearable for all. This morning Fig could barely walk, was severley fatigued and dehydrated despite having had a full meal and water earlier. The condition does not allow his body to absorb nutrients and he became dehydrated quickly. In consultation with his vet, who said that the condition would continue to worsen we decided to euthanize him. The costs for euthanization and cremation $240. The pain and suffering of Fig, of my son and husband and I - immeasurable. This was my son's first pet. My desire is to be compensated for expenses and pain and suffering and to put Gilda and Jim permanently out of business. We are now certain Fig was likely obtained from a puppy mill.

I looked in their website, I saw one I liked very much, his name was Alex. He was $850.00 on the website. I called at the store and asked if I could have him for less money. So the answer woman told for $650.00 I can have him. So last sunday on August 17, I went back at that store but they told me the puppy Alex was not $650.00 but $850.00. That was impossible someone told me that. I liked him very much, he was looking like the one I just lost on July 6. I gave them $250.00 deposit and the sales women told me to come get him next Friday, August 22. He had to see the vet and have his health certificate before they give him to me.

So today Tuesday p.m. August 19, I went back see my little puppy Alex. And I saw before I went at the store on my computer before I went there the puppy was pricing at $650.00. So when I went at the store I showed them a printing of my puppy Alex saying he was $650.00 not the price they charged me $850.00. I spoke with the owners, and they still telling me this is not true. I said to them they are very not honnest. I am making a complaint againts that store I feel they are stealing me the $200.00. They are telling me a price , on the phone, they are showing a price on the website and when I go at the store they charge you $200.00 more.

We contacted puppy boutique, and they informed us that before they would pay, we would have to bring the puppy to their vet in New York. Being elderly and sickly, this was not easy,but I did it. Their vet said he needed the surgery and that it would cost in excess of $2000. Puppy Boutique then informed us that they would only pay if we brought him to their vet to have the operation done. As we live five hours away, it does not make any sense to bring him there. Our vet said it would cost us about $1000 for him to do it. As the dog is guaranteed for 1 year, we feel we should receive the $980 we paid for the dog

That is not the worst of it. About a month ago, the puppy stated to limp. We brought him to our vet, who took xrays and examined him and informed us that he had a genetic disease called Aseptic Femoral Head Necrosis. It is a dterioration of the the ball joint.He was treated with medication,but now he has to have surgery, and have this part of the bone removed. THis will leave the dog lame for the rest of his life.We contacted puppy boutique, and they informed us that before they would pay, we would have to bring the puppy to their vet in New York. Being elderly and sickly, this was not easy,but I did it. Their vet said he needed the surgery and that it would cost in excess of $2000. Puppy Boutique then informed us that they would only pay if we brought him to their vet to have the operation done.

As we live five hours away, it does not make any sense to bring him there. Our vet said it would cost us about $1000 for him to do it. As the dog is guaranteed for 1 year, we feel we should receive the $980 we paid for the dog

Several days later the puppy was ill again. the breeders vet Breeders vet said nothing serious take the puppy home Several days later the puppy very ill local vet said this dog should never have been sold They brought the puppy back to the breeder/store The store refused to give them a receipt for the returned puppy. They left the puppy, since they could not deal with a puppy dying while they were dealing with there child dying

2 weeks after they returned the puppy their son went into the ICU unit He lived 45 days in a coma then passed away They tried to stop payment ton their credit card The store refused to issue any credit saying they have no record the puppy was returned

I would like some kind of restitution They paid $1000 for the puppy...issue a credit give them another health puppy.

I called the Boutique the next morning just to find out our puppies family history & was instantly given a defensive answer....he's hypoglycemic. I explained the blood loss & the transfusion but was told the same thing. I told her I wasn't calling for my $$ back or for a trade in....I want his family history. She told me to call back w/ more info once I talked to the doctor. Needless to say I didn't call her back that week because I was concerned for my puppy.

I followed-up thru email 1 1/2 wks later w/ much more info then day 1 and was told 5 days later to call the store.I called the store & was given the hypoglycemic story & was put on hold where I was sick & tired & finally hung up.

Well, 4 wks, many tests, 4 blood transfusions & $10,000 later, my puppy is finally home. I wouldn't say he's totally out of the woods but he's doing well. All I wanted was my babies family history & got nothing but heartache & ignorance! Suppose I was the type to want a trade-in, where would my little guy be right now?? It makes me sick just to think about it.

This entire ordeal has left me sick! I am mentally & physically drained. I couldn't concentrate & get my work done. Not to mention that I drained our savings acct to pay the hospital bill & it's not over....he has check-ups every week for the next few months which cost $80 a visit not to mention the cost of the 4 medications he has to take.

Well, the Boutique started the selling price $1200.00 because of the dogs unique color and small snout. By refusing to buy the dog at the above price they negotiated the last two Poms for $926.00. After having the dog for two months we noticed that our Pomeranian did not resemble her breed. The Puppy Boutique sold my family a mixed breed that they claimed to be pure.

Being decieved by The Puppy Boutique mentally hurt my family because we thought we owned a pure Pomeranian only to be emmbarised when the truth was reviled. Now, the dog is a member of the family but economically shes not worth the monies they charged.

I immediately called Puppy Petite to see how they wanted to handle paying for his hospital bill because in their guarantee they state that they'll cover all medical expenses if it's due to congenital disorder. Puppy Petite told me that they would not reimburse me unless I took the puppy to one of their vets in NYC. Can you believe they wanted me to bring my puppy 400+ miles to NYC in order for them to cover the vet expenses? My vet estimated the costs to be $2000+ dollars and there was no guarantee that my puppy would survive. Due to the high costs, I chose to have my puppy stabilized and transported to NYC with an IV to Puppy Petites vet so they could cover the costs.

My puppy eventually died due to a congenital disorder and Puppy Petite refused to give me a new puppy or a full refund for the purchase price. I'm still trying to battle with them to receive a refund. Please do not purchase from this pet store, they have negative ratings from Consumer Reports and have changed their business name a couple of times to stay in business. They are also known as Puppy Boutique.

I made three trips to NYC, had several vet bills and my puppy died and they refused to give me a replacement. This caused monetary and emotional loss for myself and my family.

2 hours later on my ride home to Vermont, the new puppy Max that we have now fallen in love with, is lifeless with his eyes rolling back. I pulled over and gave him the karo syrup I got when I purchased the puppy. I had bought a syringe to force water because he wasn't drinking and gave him water also. I called a vet in Vermont and they told me about a vet hospital only 10 minutes from where I was. This is our 4th day with our new puppy. Since we bought him at night we really only had him for 3 full days. He stayed at the animal hospital for 7 days in an incubator with an I.V. in him. We visited him everyday and watched him die slowly from pneumonia caused from the kennel cough we took him home with. We never thought in a million years that we would go through a horrible loss like we did. He died in my arms. The vet was crying when I arrived in the room to go visit my new puppy. She said that she was so sorry and feels horrible that she doesn't want to kill him, but he is suffering horribly today and will not make it out of the hospital. When I went to see him he was so little and gasping for air horribly.

My vet bill was $2,600.00. I called the puppy boutique and they told me to go back to the hospital to retrieve my dead puppy and mail him fedex so they can do an autopsy! I faxed everything along with mailing all the hospital records and a cd of the lungs x-rayed and filled with ****/ pneumonia. We argued for a week. They said if I ever wanted a refund that they needed the dog back. I explained that we loved our puppy Max and all we had left was a corpse to bury in our yard and sad memories of a love lost. They said that I had to ask the animal hospital to freeze him then ship him on ice fedex. The animal hospital said that Massachusetts state law forbids them to do such a thing! I told the puppy boutique that I had been through enough and there is no way that I can bring myself to go to the store, buy dry ice and a box, pick up my dead puppy, put him in the box, then fedex him.

They said they were sending someone from N.Y. to get my puppy Max. After the puppy sat frozen over a week I was informed that they I went to the animal hospital and picked up a box that looked like a lil. white coffin. Inside was my dead puppy with his favorite blanket! I buried him in my yard chipping away at the frozen earth for hours just to keep him nearby. After arguing with the Puppy Boutique on many occasions I eventually did get my $1,900.00 back that I paid for him. The $2,600.00 that I paid for the animal hospital trying to save my puppy I never saw again. They would not refund that. They have changed my view forever on puppy stores.