The Puppy Boutique Reviews

Now, after a year and a half, he passed out. I took him to the Animal hospital where he stayed for three days. He was diagnosed with cancer. I took him to a specialist and was told he has a liver shunt, pancreatitis, kidney problems, fluid in the stomach and anemic. He has two to three months to live. I believe in my heart this is definitely a puppy mill. Teko is on medication and the cost so far is over $4,000. This place is disgraceful. They need to be out of business. Why did they change their name?

Now I have been trying to get in contact with the managers. They are being extremely rude, called me a nutcase, and hang up on me when I call. And they refuse to have their store owner call me. I am very frustrated and upset. These people are disgusting and careless and I want them to pay for all the pain and sadness they cause. I hate this place so much. No one should buy a puppy from here. Please help shut it down immediately!

Apparently the person who answers the phone is not even really at the store! I opted for a yorkie but then they brought me a sick looking one from the back. Who knows why it was less and what kind of conditions he was being kept in in the back. We decided to go with a morkie, a Maltese yorkie. He looked nice and healthy and we paid $750 plus tax for him.

The next day I brought him to the vet and he checked out fine. After I came home and researched about the Puppy Boutique I found millions of horror stories. I thought I got lucky until yesterday. My puppy is severally ill. He had to be rushed to the emergency hospital last night, costing me $130. My primary vet then had to come in and keep him over night and run test and that was $360. Today I was told I have to bring him to a specialist, so I had to travel to Oradell where he is now staying over night and the bill is being estimated at $1900-$3000. When I called the Puppy Boutique they said I had to bring him to their vet. I told them I refuse.

My puppy is dying and needs a specialist not a vet. My puppy was twitching at his lip uncontrollably, non stop foaming from the mouth, shaking, not eating, and hardly moving. They are suspecting that he has a shunt liver which will require surgery eventually. Just to figure out if that is the problem, I have to pay for all these expensive tests. They only want to cover up to $800 (the cost of the puppy) since I did not take him to their vet even though their contract says they will pay for medical bills.

I called and complained to the AKPC because it is quite obvious they sell sick puppies. They said they have checked them out plenty of times but they have their license up to date so there is not more they can do. They told me call the Dept. of Mental Health which I did and they said under the lemon law they have to refund me my money. We have only had the puppy for 10 days and look what has happened to us. I would never bring our little chili back because me and my boyfriend have already grown so attached to him. I called and asked that the breeder contact me and I’m still waiting! I’ll be lucky to ever see a penny from them! Spread the word! Do not buy puppies from this place!

After dealing with this place, our poor Pebbles is now suffering because she has liver damage, kidney failure, and a brain problem. All we spent from birth was $8,000 and later, our little girl needs surgery. This place shouldn't even be on business because they come from puppy mills. All they want is the money. They don't care about the animal itself.

Please help me. The complaints online are horrific and others, I'm sure, are in my situation. They were sued last year by a Staten Island woman and court awarded her $5,000.

Do NOT buy any puppies from this store. Go to your local pet store, and buy a healthy puppy. All the puppies for sale in the Puppy Boutique (8002 17th Street, Brooklyn are all sick puppies) will eventually die. That is why the price tag is less. You will spend a fortune on medical bills within two weeks of your purchase, and you will not be able to recoup money from Stuart. If there is anyone out there that has experienced this, you can take Stuart and the Puppy Boutique to the small claims court. You can Google, “Staten Island Woman Sues Puppy Boutique”.

The day after we got Mia home, she began bleeding rectally and throwing up. I rushed her to the emergency vet where she was put on fluids for dehydration and kept for 12 hours and given fluids/medicine to stop her bleeding/vomiting. Two days later, she is still ill and has started on another round of medications. We are still in the process of doing tests to find out what exactly is wrong with her. Though I have tried several times to contact The Puppy Boutique about this issue, I have not been able to get through to anyone who is willing to help me. The consequences, aside from the emotional distress that myself, my husband and my three young children have been through, including economic loss of over $800.00 in vet bills, in addition to "normal" visits/vaccinations.

So I called back to speak to the manager, "Stew." When I spoke to him and explained my situation, I told him it was urgent and I was desperate to get my puppy back from this kill shelter. He then proceeded to say he didn't have time and that he had customers in his shop. I stayed calm and asked him to please do me the favor. He then said, "Well, how did you let your dog get away anyway?" I still stayed calm because at that point, I needed the requested. He had a 3-hour span to fax me the paper. He never did.

Basically, the moral of the story is that this man who runs Puppy Boutique on 17th Avenue in Brooklyn does not care about the animal's life at all or his customers. He only cares about the money he can make from the small animals after they leave and you have to give him his precious money. He doesn't care what happens to his customer or the small puppies he sells. I would not suggest that you purchase from this store. I just feel sorry for the puppies that are there and his future customers.

I believe that this man would be shut down if anyone with the authority took the time to investigate just based on the rest of the stories I have read on this site. Remember, a breeder should care about the animals they are selling. If they don't, they don't take care of them like they should. If I didn't have the people that care about me, I would probably have a dead puppy. I had a lot of help getting him back and looking for him.

When I finally found him and found out I had a deadline to pick him up, I called desperately for help because my proof of purchase was at home and I was at work and couldn't have made it in time to get him. And this man and his associate couldn't take 5 minutes to fax me this document so my puppy could come home to my 3 -ear old son and myself where he is happiest and safe.

I get there and the store was literally a zoo. It took almost 2 hours before anyone could help me. When I picked out the Maltese I wanted, I was told 900. I immediate called Jim and told him I was in his store and that he had only told me a few hours ago the dog would be $550. I got him down to $800 and then I was taxed. What the **?! Thank god my dog is healthy (so far). The horror stories I am now hearing are making me a nervous wreck. I love my little Maltese (which by the way is not a pure breed). She has shih tzu in her DNA.

On my last post, we had taken our lil boy Theodore home, trying to help him gain strength to possibly undergo surgery for a liver shunt. Unfortunately, that never happen and we lost our lil boy a short while after. It has taken me some time to be able to talk about this for my daughters and I are still so heartbroken over our loss, nine months later. Theodore would have been two years old last week on Christmas. Sadly, he never made it past 15 months old. We will always hang his stocking, wish him a happy birthday and one day be with him again. No one should ever experience this awful situation with a pet. Not to mention all the pain and suffering he went through.

Tears run down my face as I sit here trying to make people aware of the awful business The Puppy Boutique is operating. I know our lil guy is in heaven, no longer in pain, but a void has been left in our hearts that can never be filled. Please, please do not purchase a puppy from this place. Find a reputable breeder or even go to a shelter and adopt. God bless all the little suffering pets from this puppy mill. One last word about this place: They never once tried to help us. Just kept asking us to fax them the copies of all the reports, then would not return our calls.

Through out his short life, we must have taken him to vet due to illnesses at least 15 times and spent thousands of dollars. Sadly on the weekend of April 18, 2008 our Pomeranian became very sick, we took him to the vet on Monday April 21st and they automatically hospitalized him. He had suffered kidney failure due to under-developed kidneys because of neglect when he was very young. On the depressing day of April 23, 2008 our puppy, Kiko, had to be put to sleep.

The reason I am writing this complaint is for our sick puppy and so no family will go through the heart-break and pain our family has felt due to our lose. Personally I wish that no body purchase a puppy from these terrible people, instead adopt or purchase from a real breeder who owns the parents.

Our puppy had to be put to sleep due to kidney failure.

Lilly was taken to the vet. We were told she would have to stay over night for testing but most likely her condition was due to a hereditary problem with her liver (liver shunt it was called). We were advised to take our precious dog to Red Bank, NJ because they have doctors in the facility all night. Lilly was too sick to be left unattended.

We gave them all of her lab tests and upon her exam it was confirmed Lilly had a liver shunt. Medication was a short term option. But was told by the vet she would die slowly. This was not a cure just to prolong her life. Surgery was $5000.00 but may not work. Lilly's liver was very bad. She was very sick and only 3.8 pounds. Her tiny body may not be able to handle the surgery.

My husband, myself and the vet all agreed Lilly should be put to sleep. This was the hardest thing I have ever had to do (since we just put our 13 yr old dog to sleep 5 weeks prior) The vet said this was a problem Lilly was born with and that we should contact Puppy Boutique.

As recommended by the emergency vet, we followed up with our vet the next day where he was diagnosed with an upper respiratory infection that was likely contracted from the other dogs where he was purchased. Our vet wrote a letter on our behalf that I sent to Gilda so she was aware of Fig's condition. We had to give him regular breathing treatments with prescribed medication through a nebulizer and oral antibiotics.

On 10/5/07, we had to take Fig back to the vet due to loss of appetite, severe weakness and difficulty breathing. He was kept overnight and diagnosed with and treated for pneumonia. The visit costs $619.59. Our vet called Jim to inform him of Fig's condition and the cost for treatment. He agreed to reimburse us for treatment and so we proceeded with the visit. I frequently updated Gilda on Fig's condition. She informed me that they were in the process of moving and provided me with a fax to fax her the receipts.

Puppy Boutique did reimburse us approximately $1600.00 for Fig's medical expenses which included the $78.50 for a follow up visit with the vet. On 10/24/07, we took Fig to the vet for a regular check up and to continue with his scheduled vaccinations. Since he had presented with high white cells and high toxins in his lab work previously, lab work was done to determine if he could get his vaccinations and rabies shots at the time. This costs $60 and due to the high counts we were not able to administer the rabies shot and other vaccinations.

From the time of purchase, Fig remained sickly with unsatisfactory labs and an inability to retain food. On 12/14/2207, we had to take Fig to the vet again when his behavior was strange. He seemed disoriented and would walk around rubbing his head against any hard surface he could find and he would roam and walk in cirlces. The vet did lab work - bile acids test, liver profile and cbc with liver differential - which costs $240 and she prescribed medication for Fig to take with meals - Enulose - which costs $30. Fig was diagnosed with a congenital condition called Portisytemic Shunt. While we could try to treat the condition with the daily medication and a low protein diet, the prognosis for already sickly and weak Yorikie's with this condition was not good and it was likely that his condition would worsen over time and that he would eventually die.

We continue to care for Fig the best we could as we had grown attached to Fig, especially my son but today we had to euthanize him. The emotional toll, continued expenses and witnessing of Fig's continuous illness, frequent vomiting and dehydration was unbearable for all. This morning Fig could barely walk, was severley fatigued and dehydrated despite having had a full meal and water earlier. The condition does not allow his body to absorb nutrients and he became dehydrated quickly. In consultation with his vet, who said that the condition would continue to worsen we decided to euthanize him. The costs for euthanization and cremation $240. The pain and suffering of Fig, of my son and husband and I - immeasurable. This was my son's first pet. My desire is to be compensated for expenses and pain and suffering and to put Gilda and Jim permanently out of business. We are now certain Fig was likely obtained from a puppy mill.

I looked in their website, I saw one I liked very much, his name was Alex. He was $850.00 on the website. I called at the store and asked if I could have him for less money. So the answer woman told for $650.00 I can have him. So last sunday on August 17, I went back at that store but they told me the puppy Alex was not $650.00 but $850.00. That was impossible someone told me that. I liked him very much, he was looking like the one I just lost on July 6. I gave them $250.00 deposit and the sales women told me to come get him next Friday, August 22. He had to see the vet and have his health certificate before they give him to me.

So today Tuesday p.m. August 19, I went back see my little puppy Alex. And I saw before I went at the store on my computer before I went there the puppy was pricing at $650.00. So when I went at the store I showed them a printing of my puppy Alex saying he was $650.00 not the price they charged me $850.00. I spoke with the owners, and they still telling me this is not true. I said to them they are very not honnest. I am making a complaint againts that store I feel they are stealing me the $200.00. They are telling me a price , on the phone, they are showing a price on the website and when I go at the store they charge you $200.00 more.

We contacted puppy boutique, and they informed us that before they would pay, we would have to bring the puppy to their vet in New York. Being elderly and sickly, this was not easy,but I did it. Their vet said he needed the surgery and that it would cost in excess of $2000. Puppy Boutique then informed us that they would only pay if we brought him to their vet to have the operation done. As we live five hours away, it does not make any sense to bring him there. Our vet said it would cost us about $1000 for him to do it. As the dog is guaranteed for 1 year, we feel we should receive the $980 we paid for the dog

That is not the worst of it. About a month ago, the puppy stated to limp. We brought him to our vet, who took xrays and examined him and informed us that he had a genetic disease called Aseptic Femoral Head Necrosis. It is a dterioration of the the ball joint.He was treated with medication,but now he has to have surgery, and have this part of the bone removed. THis will leave the dog lame for the rest of his life.We contacted puppy boutique, and they informed us that before they would pay, we would have to bring the puppy to their vet in New York. Being elderly and sickly, this was not easy,but I did it. Their vet said he needed the surgery and that it would cost in excess of $2000. Puppy Boutique then informed us that they would only pay if we brought him to their vet to have the operation done.

As we live five hours away, it does not make any sense to bring him there. Our vet said it would cost us about $1000 for him to do it. As the dog is guaranteed for 1 year, we feel we should receive the $980 we paid for the dog

Several days later the puppy was ill again. the breeders vet Breeders vet said nothing serious take the puppy home Several days later the puppy very ill local vet said this dog should never have been sold They brought the puppy back to the breeder/store The store refused to give them a receipt for the returned puppy. They left the puppy, since they could not deal with a puppy dying while they were dealing with there child dying

2 weeks after they returned the puppy their son went into the ICU unit He lived 45 days in a coma then passed away They tried to stop payment ton their credit card The store refused to issue any credit saying they have no record the puppy was returned

I would like some kind of restitution They paid $1000 for the puppy...issue a credit give them another health puppy.

I called the Boutique the next morning just to find out our puppies family history & was instantly given a defensive answer....he's hypoglycemic. I explained the blood loss & the transfusion but was told the same thing. I told her I wasn't calling for my $$ back or for a trade in....I want his family history. She told me to call back w/ more info once I talked to the doctor. Needless to say I didn't call her back that week because I was concerned for my puppy.

I followed-up thru email 1 1/2 wks later w/ much more info then day 1 and was told 5 days later to call the store.I called the store & was given the hypoglycemic story & was put on hold where I was sick & tired & finally hung up.

Well, 4 wks, many tests, 4 blood transfusions & $10,000 later, my puppy is finally home. I wouldn't say he's totally out of the woods but he's doing well. All I wanted was my babies family history & got nothing but heartache & ignorance! Suppose I was the type to want a trade-in, where would my little guy be right now?? It makes me sick just to think about it.

This entire ordeal has left me sick! I am mentally & physically drained. I couldn't concentrate & get my work done. Not to mention that I drained our savings acct to pay the hospital bill & it's not over....he has check-ups every week for the next few months which cost $80 a visit not to mention the cost of the 4 medications he has to take.

Well, the Boutique started the selling price $1200.00 because of the dogs unique color and small snout. By refusing to buy the dog at the above price they negotiated the last two Poms for $926.00. After having the dog for two months we noticed that our Pomeranian did not resemble her breed. The Puppy Boutique sold my family a mixed breed that they claimed to be pure.

Being decieved by The Puppy Boutique mentally hurt my family because we thought we owned a pure Pomeranian only to be emmbarised when the truth was reviled. Now, the dog is a member of the family but economically shes not worth the monies they charged.

I immediately called Puppy Petite to see how they wanted to handle paying for his hospital bill because in their guarantee they state that they'll cover all medical expenses if it's due to congenital disorder. Puppy Petite told me that they would not reimburse me unless I took the puppy to one of their vets in NYC. Can you believe they wanted me to bring my puppy 400+ miles to NYC in order for them to cover the vet expenses? My vet estimated the costs to be $2000+ dollars and there was no guarantee that my puppy would survive. Due to the high costs, I chose to have my puppy stabilized and transported to NYC with an IV to Puppy Petites vet so they could cover the costs.

My puppy eventually died due to a congenital disorder and Puppy Petite refused to give me a new puppy or a full refund for the purchase price. I'm still trying to battle with them to receive a refund. Please do not purchase from this pet store, they have negative ratings from Consumer Reports and have changed their business name a couple of times to stay in business. They are also known as Puppy Boutique.

I made three trips to NYC, had several vet bills and my puppy died and they refused to give me a replacement. This caused monetary and emotional loss for myself and my family.

2 hours later on my ride home to Vermont, the new puppy Max that we have now fallen in love with, is lifeless with his eyes rolling back. I pulled over and gave him the karo syrup I got when I purchased the puppy. I had bought a syringe to force water because he wasn't drinking and gave him water also. I called a vet in Vermont and they told me about a vet hospital only 10 minutes from where I was. This is our 4th day with our new puppy. Since we bought him at night we really only had him for 3 full days. He stayed at the animal hospital for 7 days in an incubator with an I.V. in him. We visited him everyday and watched him die slowly from pneumonia caused from the kennel cough we took him home with. We never thought in a million years that we would go through a horrible loss like we did. He died in my arms. The vet was crying when I arrived in the room to go visit my new puppy. She said that she was so sorry and feels horrible that she doesn't want to kill him, but he is suffering horribly today and will not make it out of the hospital. When I went to see him he was so little and gasping for air horribly.

My vet bill was $2,600.00. I called the puppy boutique and they told me to go back to the hospital to retrieve my dead puppy and mail him fedex so they can do an autopsy! I faxed everything along with mailing all the hospital records and a cd of the lungs x-rayed and filled with ****/ pneumonia. We argued for a week. They said if I ever wanted a refund that they needed the dog back. I explained that we loved our puppy Max and all we had left was a corpse to bury in our yard and sad memories of a love lost. They said that I had to ask the animal hospital to freeze him then ship him on ice fedex. The animal hospital said that Massachusetts state law forbids them to do such a thing! I told the puppy boutique that I had been through enough and there is no way that I can bring myself to go to the store, buy dry ice and a box, pick up my dead puppy, put him in the box, then fedex him.

They said they were sending someone from N.Y. to get my puppy Max. After the puppy sat frozen over a week I was informed that they I went to the animal hospital and picked up a box that looked like a lil. white coffin. Inside was my dead puppy with his favorite blanket! I buried him in my yard chipping away at the frozen earth for hours just to keep him nearby. After arguing with the Puppy Boutique on many occasions I eventually did get my $1,900.00 back that I paid for him. The $2,600.00 that I paid for the animal hospital trying to save my puppy I never saw again. They would not refund that. They have changed my view forever on puppy stores.