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The Puppy Boutique Reviews

Brooklyn, NY

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About The Puppy Boutique

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The Puppy Boutique offers a range of puppy breeds. The company offers health guarantees, breed education and ongoing support for pet owners.

Visit thepuppyboutique.com
Pros
  • Knowledgeable staff
  • Clean and well-maintained store
Cons
  • Health issues reported
  • Poor customer service experiences

The Puppy Boutique Reviews

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    Page 2 Reviews 40 - 80
    Staff

    Reviewed July 20, 2015

    We got our little Yorkie from here less than 4 years ago. We were told she would be small- but we fell in love. She had a cold but our vet was comfortable with her prognosis at the time and she soon got over it. Around one year old she developed arthritis and back leg problems, then around two liver problems, then kidney problems. She did not even make it to her fourth birthday! They are not reputable- do not trust them!

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    Staff

    Reviewed June 18, 2015

    I bought a Chihuahua puppy from this place a few years ago, once she turned about 1 years old she started to develop lots of health issues, losing fur, early signs of arthritis, back problems, and back leg problems, at the age of 6 she sadly passed away from her health issues. Her being the love of my life. I looked over her papers to find out her “breeder” since I was told this store gets their dogs from “good local breeders”. (I was too young at the time to know anything about puppy mills).

    I looked over the papers I was given and found the breeder’s name was **, I did a few google searches and it did not take long to find a site with her name and her partner’s name (**) and their kennel name (Vertricia’s). I found all of their info on a puppy mill website. I was horrified. It wasn’t until a few years later I found them on this site, and saw the photos of the actual puppy mill my baby came from. This store sells puppy mill puppies, do not believe a word they tell you. Just search the name of the “breeder” on your papers and you will most likely find them on that site, if not now, give it a few years like it took me. Disgusting. Beware.

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    Customer ServiceSales & MarketingPrice

    Reviewed June 14, 2015

    I am a responsible maltese breeder from the UK. I called these Guys because I thought something was very very wrong, and if I could gather enough evidence report them. First off, NEVER EVER buy a dog without doing RESEARCH. Toy dogs can be very difficult to manage, demanding and headstrong if you don't raise them properly, and are not bred properly. Don't ever buy a dog because you want something that you can dress up. One of my maltese dogs costs around $130 dollars a month, plus any injections and vet care (consultation for example cost around $70) and insurance is the best part of $1200 each year.

    If you think you can cut costs and save then you should not get a puppy. Bet you didn't know each and every dog should be tested for diseases which costs $2000!!! Teacup puppies are a bad idea. Too many people are rushing into a decision, they often have health problems and in general regardless of where you get them from, are sick. NEVER get a dog for a Christmas present. NEVER EVER buy without seeing mum.

    Right, now, this boutique is rubbish, money making scam they should not be breeding dogs. Think about what kind of breeder will let their dogs go to this place, without ever seeing them grow up or anything, they produce sick pups. The fact that this store considers pups "batches" is not good at all. This place is a scam, DO NOT buy puppies, you are lining the pockets of those with much greed. No money = no business = no puppy mill breeding which is ILLEGAL. So please don't buy a dog to be a fashion accessory because they are not!!! Thank you for reading this and remember sharing is caring - please get word out!!

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    Customer ServicePriceStaff

    Reviewed June 4, 2015

    This store is advertised online as puppy petite puppies for sale. There's a video of the puppies in a house, also on NJ newspaper. I call and a guy by the name ** give $550.00 dollars price for a female yorkshire terrier. When I ask about the puppy's age, health, he told me that his wife knows about it. I ask for her number, she didn't answer. I call couple times his number, he even sent me pictures of the puppies. And when I got there, it was a surprise for me. It was a store. Of course he wasn't there.

    When I ask to see a puppy, ask for the price, the lady that works there told me $1200.00 dollars. Wowwww. The place is not even clean, puppies look sick, when you walk inside the door locks, the windows were closed. I have hard time breathing inside because I'm asthmatic. The guy ** was not there. I call the wife, and when she answer she told she is not the wife. Wowwwww. This people are up to something, and of course nothing good. This place should be shut down. God help me with this matter in the name of Jesus Christ.

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    Customer ServiceStaff

    Reviewed May 2, 2015

    We bought a puppy and was told it was neutered. We were given paperwork that said the dog was neutered. We were grooming the dog and noticed that there was no scar or shaved area and that the dog still had testicles. Took the puppy to the vet and found out that the dog wasn't neutered. Contacted them and we were told that we would have to go from Staten Island to Queens and deal with the traffic and tolls for multiple days. We told them that's not acceptable and wanted it done on the Island by a vet we trusted considering we were told it was neutered and had paperwork from their vet saying it was. We told tough luck and to sue them. Was extremely rude.

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    Customer ServicePriceStaff

    Reviewed April 30, 2015

    The man that answers the phone is a liar. From quoting false prices and stating that his wife is a breeder. There are too many yorkie pups day after day. I believe these people are puppy mill organized. Also, the pups are only 1 to 2 months of age. Way too young by standards of professional breeders to sell. This place needs to be shut down.

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    Customer ServicePriceStaff

    Reviewed April 20, 2015

    I emailed the guy ** and told me puppies were 550-750 for toy sizes. When I got there an extremely rude lady told me there was only one female Yorkie for 750. And I said what happened to the 550? She said they ran out of those and will be there on Thursday because they're "bigger". I looked around the cage and realized there were 4 other females. But they were 1,300 and the "micro" was 1,500. So then I was like, "Why did you tell me there was only one female". She ignored me! And then I asked what's the difference with the more expensive ones and she said "ears". Very nasty attitude. And she was grabbing them and throwing them into the cage. They were beautiful puppies. But you can tell they weren't healthy. They were shaking and scared. I can't imagine the type of mistreatment they receive there.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed April 7, 2015

    My husband and I called to find out prices and if they had Shih Tzus available. The man ** stated his wife is a breeder and gave us an address (which he said was his home). He said he only had one imperial Shih Tzu female left. We asked the price and he said 750. So he sent us a picture and we got there within 25 minutes. When we got there it was a side apartment and the woman said go into the storefront which was odd. Why didn't they give us that address in the first place? The place was packed and they said the female imperial Shih Tzu (which just means they breed 2 small dogs and figure the pups will be small and they charge more) was being bathed so I told the man there that I spoke to ** and he said she is 750.00.

    The lady came out with her and said "Oh no she's 1,000." I said but he told me 750.00 on the phone. She said "Oh that was a different one. She was sold already." Then they recommended ** office (veterinarian) and we got a free exam. I called and asked how much the vaccines are and I explained her age. The man that answered told me $35 each. So we went to ** office a week and a half later and OMG the place was filthy. The office had their own pets in the waiting room barking and peeing all over. The exam room had urine on the floor. This was the most disgusting office I've ever seen. Also, when my pup was about to get her vaccine she said it would be $95, then when I was going to pay at the front the man said $100 and I said the vet said $95 and she came out and said she made a mistake. I feel both Puppy Boutique and ** office are scammers. Stay away and go with a private breeder and by recommendations.

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    Staff

    Reviewed April 6, 2015

    My girlfriend purchased a male "teacup" yorkie in 2007. A year later it was 11 lbs and didn't look like a yorkie, was developing cataracts and eventually glaucoma in one eye. 6,000$ later the eye was removed, second eye developed the same, eye specialist prescribes drops and pills, blah blah blah… second eye will be removed this year. She gets into debates when walking the dog, people ask breed, she replies “yorkie” and they say, “no way!” Hahaahhaahhaha, it’s hilarious. These people are liars and crooks, their shop should be shut down. They even provided her paperwork. I looked up the paperwork company online, I could register my Maltese as a purebred german shepherd for 9.99$.

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    Customer ServiceStaff

    Reviewed March 26, 2015

    I purchased this 2 month old puppy, which i was told was a tea cup and he is not. I believe he is a toy, because he weighs 8 lbs. I paid over $800 which they should of charged me over $700 and they stated there is 1 year warranty. But on their paperwork that they give you it states you have 2 weeks to take the puppy to the doctors and see if anything is wrong with him. There is nothing at all about the 1 year warranty on their paperwork and they say it all the time.They also gave me medication for the puppy which I found to be unusual, so I ended up taking the puppy to the doctors to check if he was okay and to find out why he needed the medication. The doctors stated he was fine and saw no reason why he needed the medication. So I stopped giving it to him and then he got sick on me, so taking him back to the doctors costed me over $200.

    By the time he hit 9 months he had "HIP DYSPLASIA". Going to doctors I learned it comes from the mother breeding so much. I then call the store to see if they can assist me with anything, since the puppy is 9 months old and they claim there is a 1 year warranty. And then they tell me that the only thing they can do for me is give me a new puppy. My mouth dropped and I said "excuse me, so you expect me to return a puppy that I and my 4 children grown to love and just exchange him for another one?" I mean my puppy was up to date with all his shots. All the money i spent on him and for me to just throw him away for a new puppy and start again. He said "NO" you can keep the old one and we will give you another one. I said "so you expect me to take the new dog and leave my dog like this" like are they serious? He claims there is nothing else he can do for me.

    I just couldn't believe how irresponsible this pet store was! To sit here and sell puppies and not be responsible for them, like if they were toys. I feel bad for the puppies that are there. This puppy store should be "SHUT DOWN". Its obvious they don't care about the puppies. Its all about the money and keeping people quiet about their wrongdoing. Not once have they called me to see if my puppy is okay or to help me out with anything. Just selfish. But every dog has their day and I hope someone takes notes of all these complaints and close this store down and place these puppies in good hands.

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    Customer ServicePriceStaff

    Reviewed Feb. 25, 2015

    Firstly, the people especially the owner Rachel was the rudest person I have ever encountered in my life. 2nd they lied to me on the phone about the price. They said 650.00 on the phone for this particular pup and then raised the price to 900.00. Then I asked if the pup was a toy or a teacup. I think they thought I wanted a teacup, so they told me teacup that he would be 4-5 lbs full grown.. Well he's 12 weeks old now and is 4 1/2 lbs. I asked if he was from a puppy mill they said no.. I find that very hard to believe because I had bought a puppy there 15 yrs ago and he died that's why I went back to them. My dog I bought 15 years ago was from MO. Just like the pup I just bought .. The cages were crowded with too many pups per cage. Then I noticed the cage closest to the window that had Maltese pups that were older and I wondered what they do with the ones they don't sell..

    A few days later I saw on the news a cage of Maltese puppies were found in Brooklyn abandoned .. It looked to me the same dogs the same cage and the same way they use shredded white paper with a baby blanket in there .. Plus they were already on the news a few yrs. ago for selling sick dogs. And the business has multiple names Puppy Boutique .. Puppy Petite .. NYC Puppy, etc. this woman Rachel the owner treats them like they're not puppies. She just flings them in the cages like its a stuffed toy .. This place really needs to be checked into why do these pups have to suffer just so she can make money. All the puppies were from the same place in MO. How can it not be a puppy mill?

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 18, 2015

    On Saturday February 14, 2015 I called the store and spoke to someone named "James." He stated they had toy Maltese puppies starting at $550. I stated I would get back to him. Ten minutes later he sent a pic to my phone of a Yorkie. I asked him why would he send me a pic of a Yorkie when I asked about Maltese Puppies. He said they had toy Maltese dogs there now for $550 so I said I would be leaving shortly. I got there a 1/2 hr later and has to be buzzed in and they took my driver's license. But there was no dog there for $550. The next price up was $750, $900 & $1200. It was packed in the store and I had to wait for twenty minutes for someone to check me out with my dog. The lady at the counter spoke very abruptly and was taking care of 3 people at a time.

    Just as I paid for my puppy he threw up on my daughter. I asked was the dog sick and she proceeded to say my daughter was rocking the dog so she was making him nauseous. I asked for paper towels and she pointed and said on the wall without looking up. I should have asked for my money back and just left then but my daughter was attached already. By the time we got home the dog had thrown up again just a little bit in the crate. By day three the dog seemed a little tired and wasn't playing or eating. They sent me home with about seven kinds of vitamins some kind of syrup in case of emergency and 3 cans of wet dog food and 1 bag of dry kibble.

    I switched the dog's food and he ate but an hour later he threw up. So I called the store at 5 pm and was told to give him apple sauce and pedialite. I asked to speak to the owner and he proceeded to tell me the store was closed because I said I wanted to know if I could return the dog for another because of what was happening. He told me to call back in the morning when "James" would be in. So I go online to see that the store stays open until 9 pm on weekdays and it is now Wednesday......

    Long story short: I paid $969 for a dog and a cage that was only supposed to be $550 and had horrible customer service and received a sick dog. Now I am on my way to take the dog to a vet because I'm afraid he will die if I don't get help for him and I know they are giving me the run around and will not change the dog or refund my money. DO NOT GO TO THIS STORE. IT IS A RIP OFF!!!

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    PriceStaff

    Reviewed Jan. 21, 2015

    I got my princess here in 2012. I am giving 3 stars because I love my princess so much, and she is so healthy! She has the greatest personality!! When you get there, you will realize it definitely must be a puppy mill. There are millions of teacup Yorkies in cages, and you want to help them all!! They are all so cute and precious. The website at the time made it seem like there was one mom having puppies, but my yorkie was from like Illinois!! Anyways, they gave us medication to give Scarlett, and the vet didn't really understand why. My mom spent $1600 for Scarlett!!! The dogs are very expensive! But I am just writing a review because my girl is going to be 3 in May, and she is so perfect and very little (5lb). But the owner isn't very nice. Save the poor puppies!

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    Customer ServicePrice

    Reviewed Dec. 8, 2014

    I purchased my JC a pure breed tea cup Yorkie from The Puppy Boutique. I like others were advised on the phone the cost ranged from 550 to 700, I ended up paying almost a grand. Around JC's 6 month visit to the vet, I was advised that I SHOULD NOT attempt to mate my JC. I was advised he has an undescended testicle! My vet said that it is a genetic defect that is passed down from his father and he could pass it to his offspring! I love my JC and I thank God I have him!! After getting my JC, I purchased 2 more pure breed Yorkies but I purchased them off of private breeders! I do not regret my JC, BUT I am advising people to be careful of the Puppy Boutique!! They lie about the price, elevate it once you get there and their dogs are more than likely inbred!! Which causes Genetic defects!! I have to have my JC fixed because he has a higher risk of cancer due to his undescended testicle! BEWARE..

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaff

    Reviewed Nov. 8, 2014

    I have never dealt with a situation like this and normally I don't take the time to write a review but this place is honestly ridiculous and run by a total schemer. Let me also point out that it is very obvious that the only good comment on here is written by the schemer himself. Let me ALSO point out that he has NUMEROUS and I mean, NUMEROUS websites/phone numbers and store "names." I think I must have called him over 10 times because I came across all different ads with different numbers & store names and it ended up being him. Blew my mind that someone created so many different identities through the internet and scary if you ask me.

    So here's my personal experience with this place: I came across an ad on Craigslist saying this man was selling purebred Shih Tzus for $550. So I call and speak to "James." James tells me "yes females are only 8 weeks and are $550" so then I asked him to send me a photo. Turns out he sends the same exact photo of a puppy whose probably over a year old now to EVERY customer. So then I tell him I really want her and if he could please hold her for me because I live 2 hours away but I will leave right away. He tells me "okay."

    So I leave with my entire family to Brooklyn at night, excited to get this puppy and even talking about names in the car ride there. We get there and he gave us a FAKE ADDRESS. An address that was SUPPOSED to be his HOME. So I call him confused and he tells me "Oh, it's the puppy store in the corner." Um okay? So we walk in there and first of all it's filthy and they have to buzz you in the store. The staff there? EXTREMELY rude. Never came across such nasty people in my life. They had over 30 Yorkies, kid you not, and 2 Shih Tzus!!

    Not only that, but when I asked the lady about the one I was supposed to pick up, she said "Oh, most of them sold this morning." I called this guy at 5:00 asking to him told hold a puppy that he knew was gone. All they had were 2 male puppies who looked very ill. And when I asked her how much they were, she told me 650 so I told her I spoke to James and so she went to the backroom to call him. She comes back and says... "James said 600 and is not going any lower." Like are you kidding, I drove 2 hours, got stuck in traffic to a price he never ever said, to a fake address, to lying about the amount of female Shih Tzus he has? Oh and they also ask for your ID in order to hold a puppy which fine, that isn't a big deal but what I found sketchy is that they don't even remind you or hand it back to you. YOU have to remember and ask for it, or else they keep it.

    Honestly, it was the worst experience I have ever had and I don't want ANYONE going there. The guy and his employees work together to scheme people. It's literally a group of schemers that run a business to rip people off. Blows my mind that it's still in business.

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    Customer ServiceStaff

    Reviewed Oct. 18, 2014

    Spoke to James on the phone looking to buy a Maltese puppy... Asked him how much the puppy goes for. He said the toy one runs between 550-700 and the teacup runs 750 and higher. I hung up the phone and got to his store within 15 minutes. First of all the store was small and the puppies are all in cages, most with runny noses. I pick a puppy out and he brings the dog in the back for about 2 minutes. When he finally comes back out, he tells me that the dog is 850.00. I told him that we just spoke on the phone and told me between 550-700 for the toy. He said "oh that one was just sold". Plus he did not have any teacups in the store. So basically he lied. With all the reviews and similar situations that people have with them I'm very surprised that they are still in business. They also have different names and address. I do not recommend anyone going there. They should be shut down. Extremely shady!!!

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    PriceStaff

    Reviewed Oct. 17, 2014

    I called the person "James" and inquired about the teacup yorkies. I was told $550 on the phone. When I got there I ended up paying $700 plus taxes. When I took my pup to the vet the vet said no way he was a teacup - he weighed 2.4 pounds at 9 weeks. The Puppy Boutique had said Marvin would be 4-5 pounds. I took him to the vet the 2nd time for his next round of shots, and Marvin is now 4.5 pounds at 14 weeks. Therefore he is NOT a teacup. I have not had anything wrong with Marvin other than that. Reading a lot of these reviews and people getting sick puppies and dying is just so sad that it makes me feel better about just getting lied about his size. Marvin is an awesome pup. I love him. But I was lied to on price and on the size my pup would be. I've had Marvin for 5 weeks now and haven't noticed anything wrong with him and I pray it continues that way. I would not buy from here again.

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    Price

    Reviewed Sept. 26, 2014

    They post fake puppy pictures online at puppyfind.com. Posing to be a couple who breeds yorkies when it is just a post to draw people to the store. When you contact them for a specific puppy, they lie and say they have them. You get there to find 50 yorkies all more expensive and not the one you wanted. Shady*.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Aug. 4, 2014

    On June 22, 2014, my wife and I, in search of a Teacup Yorkie, found Puppy Petite online. We spoke to a fictional character named James. He sent me photos and quoted me prices, which were way off. We drove the 2 plus hours out there from our home in Orange County, only to fall in love with an adorable Micro Maltese. We bought Ollie for $1,300, much higher than the prices quoted on the phone. They provided us with antibiotics and a slew of vitamins and Karo syrup. I should have walked right out when I was given all this stuff but my wife was already in love with Ollie.

    We took Ollie home and immediately his kennel cough materialized except it was not just kennel cough. He also had a yeast infection in his ears. Six weeks later, Ollie still coughs and his vet bills were about $500, hardly anything compared to what some others paid. Ollie still coughs but other than that, he is a very happy and healthy puppy. His weight is where they claimed it would be by now. He weighs a little over 2 pounds now but dogs this size are prone to many illnesses and ailments larger dogs will never have. He is very playful and as adorable as can be but we watch him closely because we were sold a dog that never should have been sold. I left this out. He had surgery according to them for a hernia but the vet we took him to see told us he still had a hernia and never had surgery. Avoid this store. If it does not bankrupt you, it will break your heart when your puppy either gets ill or dies.

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    Customer ServicePriceStaff

    Reviewed July 1, 2014

    On June 8th, 2014, my son bought a Yorkie the pup which was sent home with antibiotics and three jars of Nutra-Cal and what they call 911 which is Karo syrup. I took the pup to my vet and found out that he had Kennel Cough and after speaking to the store owner, the ENTIRE LITTER WAS BEING TREATED FOR KENNEL COUGH. The Associate allowed my son to make this 9$25.00 without telling him that he was being treated with Kennel Cough. Otherwise, had they been honest, we would have put a deposit and came back to pick him up when he was cleared. Of course I questioned it because I worked in a pet store and my store was not allowed to sell any pups with Kennel cough b/c they could get pneumonia after that.

    My vet had given me some heavy duty antibiotics to cure the Kennel Cough and I called the owner and he said that he would work with me and I have to say he did until my pup got pneumonia June 29th, 2014. My husband and I have spent over two grand. This was after our vet had suggested putting him down. Personally I could not b/c this virus could be treated. The animal hospital wanted to make sure that this puppy was getting better and wanted to keep him another two days and that it was going to cost me another two grand - I could not afford it any longer. We spent the entire Monday, June 30th, calling the hospital and trying to see how he was doing and called the Puppy Boutique and asked them to call the store owner and inform him of what was going on to hopefully make arrangements for the store to pick up the tab and give us a healthier pup and b/c the store owner was not there could not do that but he took his pup back. However, because of their irresponsible acts, I am NOT SURE IF THIS PUP WILL MAKE IT.

    I was a manager in my teens and worked for Doktor's Pet and if I argued with a customer, asked the customer to fax medical information or did not find my store owner as the customers request, I WOULD HAVE BEEN FIRED. My pup was in trouble and I needed help and associate Alicia asked me to fax the pup medical records basically calling me a liar without really saying it even though I offered the hospital's phone no. to verify my story. Our pup was going be in training to be an emotional support animal and now we are lost without him. For the one week that he was not sick, we had so much fun with him. These last two days have put so much emotional stress on our family that I am hoping that this store owner will understand that I was sold sick a puppy and he cannot play with customers' emotions like they do.

    I am praying that the owner will either keep our pup for a month to make sure that he will not get sick again provided that he has not died or give us another pup that we will have checked out by our vet. To me, it's not the money but the pup that these make us happy and as customers, we promise that we will take care of, not abuse and give them love and what do we as customers get in return I am sorry and thanks for your money but as the store owner telling you that it is not his or her problem and to me and my family it is. Our family cannot and will not rate this store because it is not worth rating and to anyone who is buying a pup, ask a lot of questions even if you think that they are stupid. Our family tried to save our puppy and all we have now is no puppy and two thousand dollars in debt.

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    Staff

    Reviewed May 5, 2014

    I purchased a puppy from there three weeks ago. I was told on the phone that I was going to get the puppy for $650. They sent me pics to my phone. I picked out the puppy I wanted and told the guy that I was on my way. When I got there employees were not helpful. I asked who I was texting. They said they have somebody that does the texting. Liars. I showed them the pictures and the puppy I picked from the pics. They told me the puppy was sold before I got there. They bought a puppy out from the back. I fell in love with her. She came home on a lot of meds.

    I took her to the vet today. I met a young lady who also purchased a dog from there in January. We swapped stories and our experience was the same. The pics they sent her were the same pics they sent me. I asked my vet what were one of the medicines for. He told me for infection so I'm not sure if my puppy is completely healthy yet but I'm very nervous. I would never go back to this place and my dog is very hyper.

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    Customer ServicePrice

    Reviewed May 4, 2014

    We contacted "James", who was very nice over the phone, and stated that his wife Mia had a long history of breeding Yorkshire Terriers since the late '70s. He gave me his website and I called back to confirm that we would take the 90 minute drive to "his house", in Brooklyn, where he had 9 Yorkies. It turned out to be a storefront. Two other couples in the store were also told the same thing -- we were expecting a house and not a "puppy-mill"! Mia didn't appear to exist and "James" appeared to go by a few names. The prices were higher than what was quoted over the phone but more troubling was the misinformation about Yorkshire Terriers. We had owned Yorkies in the past and knew that the info was wrong! Additionally, we looked at a few dogs that had obvious health problems. We were originally told over the phone that we could take the dog to our Vet for a check-up, and once in the store was told that we had to go to one of their Vets.

    I never saw so many Yorkies in one place. There must have been at least 25 to 30 "Toy", "Tea Cup"and "Micro's". I never heard of a Micro! When my wife and I questioned whether or not there would be legitimate papers, we were told that we could pay for a birth certificate through the mail. When we decided to leave, we were told that these dogs are pets and not for show, and if we went elsewhere, it would be twice as much for the same dog. We did not trust in the health and well being of these dogs or the characters that worked in this storefront. We will do more to find a reputable breeder with a proper number of Yorkies in his litter, and not a storefront with dozens of dogs. This place also appears to trade under a few different names. Many red flags. Be careful.

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    Staff

    Reviewed April 27, 2014

    Here is my horror story........ Back in 2009 my husband wanted to buy me a yorkie. I found the Puppy Boutique online with these most adorable little yorkies. I called and spoke to the OWNER. He told me female yorkies started at $1,000.00. I purchased coco. She was 8 weeks old and the most sweetest little thing. About 3 weeks later she was put to sleep for liver shunts. I was heartbroken. My baby was gone. She was so sick I had no choice.

    Three days before my birthday she was sent to heaven with all her little toys. I can't believe I would even think about going back there to purchase another puppy. Thank God I saw this post. These people are horrible. The woman who owns this place should be shut down. The stories about rudeness, puppies looking tired, all that is true. I experienced it firsthand. BEWARE. DO NOT PURCHASE YOUR PUPPY FROM THIS PLACE. All you will get is heartache.

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    Staff

    Reviewed April 6, 2014

    I read all the negative reviews... You got go be kidding... We drove over 3 hrs to get there and found out the place was clean... and no odor of puppies anywhere... The staff was very helpful and very knowledgeable about the puppies. I saw one of the puppies had a stitch on her tummy and I asked why... and was told the truth.. without hesitation and no one lied to me. Of course the puppy I wanted got sold earlier in the day. Should have left earlier to get there... But picked out a beautiful little Maltese who is just perfect. As for the dog's health... she has bright eyes... clean ears and no wet poopers... They make you sign your life away when you purchase a puppy which is good.

    You cannot enter the store unless they let you in and to hold any puppy they require a photo ID... and they also give you vitamins and food to start your puppy off to a good start. THE PLACE IS CLEAN PEOPLE... Most pet stores don't smell that good. While I was there they cleaned the crates twice... and the store was packed... They sold a lot of puppies that night and we were told it was busy like that all day... All the dogs were alert, playful and clean smelling... After purchasing your puppy, before You leave the store, you are told to wrap the puppy up in a blanket or put it inside your jacket...

    Now does this sound like a bad place to purchase a dog??? I have a friend that purchased a dog from a well known established breeder and the puppy got sick and died... so it can happen to any breeder... Looking for a puppy... GO AND CHECK OUT THE PLACE FOR YOURSELVES. It was worth my trip... and I have a spunky little Maltese who already is the boss of the house... Couldn't have asked for a better experience.... THANK YOU, PUPPY BOUTIQUE, FOR MY BEAUTIFUL LITTLE PUPPY....

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    Customer ServiceSales & MarketingStaff

    Reviewed April 1, 2014

    I found the ad for Maltese puppies online. The ad was for Puppy Petite, which I have now learned had at one time gone by the name of The Puppy Boutique. My family had just gone through the heartbreaking death of our 8-year-old Maltese. In order to help ease our pain, I wanted to get a new Maltese baby to love. I thought my prayers were answered when I came across the ad for Maltese pups. At first I didn't think anything was wrong. The person "James" (who I find out goes by different names), was pleasant enough - but was sort of evasive with information such as the puppies run between $550.00 and $650.00. I told him my situation and he seemed pleased that I would be driving 2 hours to purchase a puppy.

    Well, I was led to believe that his wife has a side business breeding puppies out of their home, so naturally, I thought it strange that every time I called "James" there was no "wife " to talk to and that he always seemed to be a go-between. He was very slow at responding to my calls and emails, and kept ignoring my request to see pictures of the Maltese pups. He finally sent photos - all of which had a different background, yet he said they just took the photos so that I would have something "updated" to look at. That was last night.

    Today I woke up and called, and asked if there was a contact number for his wife, "Maria." He gave me a cell phone number, but as fate would have it, the mailbox was full and could not accept messages. Finally, the voice of reason kicked in, and I did a Google search on the business name and address. WOW - am I thankful that I did! 125 negative reviews about this place came up - most of which described heartbreaking stories about how the puppies people purchased died within months or even a couple of weeks after getting them home.

    There were a few "good" reviews - most of which came from people in Brooklyn, so I would not be surprised if in fact these people were personal friends or employees of the horrible puppy store these people run. There is an article on the internet about this particular business as well as many other puppy mill stores that practice bait and switch and who sell congenitally unhealthy dogs. I would urge every would-be dog owner to do their online research before purchasing a pet from anyone they do not know personally. In today's information age, there is no reason why a place such as this should still be selling puppies to an unaware public. Do your homework - trust me, if there is a shady business out there, a Google search will find it within seconds and save you financial and emotional heartbreak.

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    Customer ServicePrice

    Reviewed March 30, 2014

    Bad customer service. Tell you one thing over the phone. Got there after 1 hour 30 min trip. They don't have the dog when I just called an hour before. Tell you different prices. And I feel bad for those babies puppy they look so tired. My father-in-law thought one was dead because he wouldn't move or open his eye. This store should be close down. I didn't buy the dog I wanted bc the dog I wanted that the guy send me a pic on text was not there when I got to the store - after not even 2 hours.

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    Customer ServiceSales & MarketingStaff

    Reviewed Feb. 18, 2014

    So I traveled all the way from CT with my husband and kids. We get to the place and we were looking for a male Yorkie with grey coloring and they didn't have any in the shop. A few red flags about this place was that the guy helping us was wearing a leather jacket and it was very warm in the store just found it a little weird. I don't know if he was the owner? He very chatty, but something was off. He started showing us different breeds like a Maltipoo and then a Wheaten Terrier that was in a dead sleep, and he grabbed the poor baby who woke up and fell back asleep in his arms. He started telling us that they were great dogs and that Obama had one because Michelle was allergic and they were hypoallergenic. Then the dog picked up his head and a lot of water came out of his nose onto his jacket. He then played it off and said "Oh, you poor thing are you getting sick???" And we told him that it was a "great sales" pitch I threw him a thumbs up and started to walk out.

    I was disgusted at that comment, like if that dog was sick, wouldn't they ALL be sick?? Then he followed us out and asked if we wanted to see more Yorkies. We said that was the reason why we were there and why didn't he say something earlier?? He started looking over his shoulder and seemed a little nervous. Don't know what that was about... I swear I felt like I was doing something illegal, he was so bizarre. So we had to leave the store and walk a few feet towards the back in a different entrance. I waited outside with my kids and my husband walked in and the guy took out two Yorkies. One had a dried out nose and was scratching his ear nonstop when he was put down and the other one was biting at the guy's leg. I mean biting like "going to town" on this guy. Very aggressive. He said the dogs were born back in October and they were $650. It was also very bizarre.

    My husband asked why they were in the back and the guy said that they were nursing with its mother so when he asked to see the mother, the guy went in another room and took out this old Yorkie that had white around its mouth, white whiskers, and said that was the mom but the babies weren't even going by its "so called mom" and that was another red flag. This clearly was not a dog of breeding age, it was very old. I guess it was some type of storing room for the dogs that have issues??? I don't know. The address was 1690 80th Street, Brooklyn, NY 11214, Phone: 718-259-2295, and he gave us a business card that read Molly's Yorkies, a/k/a Mia's Yorkies and Nycyorkie.com is their web address. They advertise in the Daily News and on New Jersey Websites.

    I guess they fool a lot of people. I grew up a few blocks away and the minute we stepped out we were expecting a private home but instead was a store. It wasn't a waste of a trip I still have family there so it wasn't so bad. But Very misleading and I'm sure a lot of people fall for it. Very sad, for animals and people who buy sick pets from them. We think about it now and still shake our heads, it was a odd experience but thankfully we didn't get any animals from them. They probably all get their dogs from the Midwest puppy mills and that's why they are all sick. BEWARE Please.

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    Customer ServicePrice

    Reviewed Oct. 21, 2013

    They lie to you over phone about the price first of all. When you walk in, there are about 12 diff. breeds of dogs in cages! Puppy MILL! I drove 3 hours from Mass. and had decided I didn't drive all the way to come home without a dog! So I bought a Yorkie. The dog was totally sick and weak. I had to force feed it and I sold it 3 days later for the same amount, $1,000. I just knew it wasn't going to be a healthy dog for 15 years! Just a disappointment! Very sad how they treat the dogs here. It's just another puppy MILL and you will be able to tell that as soon as you walk in!!!! Do not buy here!!!!!!!

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    Staff

    Reviewed Oct. 7, 2013

    I went to Puppy Boutique to get a Yorkie for my daughter's 6th birthday. I had seen that the place is clean so I figure I try it out. I was looking at the Yorkies...but to be honest, they do look like they are tired. So I was there for a minute figuring out which puppy I will buy. The lady came out with a half Yorkie and half Maltese. It was cutest puppy. As she saw me she wanted me so I told my husband I want her... So far she is healthy and no problems. She is a very smart puppy and we name her Bella.. We did not go to their doctor. I don't trust the free doctor they send you to. I took her to PetSmart clinic and has the best care...

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    Customer ServiceStaff

    Reviewed Sept. 24, 2013

    First of all, I do not agree with anyone when I read the reviews. Both my dogs are very healthy and I paid $ 450 exactly what they told me on the phone. My vet has never said a bad thing about both of my dogs. I would def recommend the Puppy Boutique. It takes me in traffic almost 2 hours to get there from where I live and I don't mind and the guy that you deal with on the phone is a great guy. If these people thought the place was so bad, then why didn't you leave and buy your dog some place else, just saying . I'm going Thursday to get my 3rd dog from them and I can't wait to surprise my son with her!!

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    Customer ServicePricePunctuality & Speed

    Reviewed July 27, 2013

    This place is shady and everyone is saying the same things. I bought my shih tzu in April 2013 and was lied to about the price. When I got there the price was 650 plus tax - I was told 450 on the phone! Anyways my dog seems pretty healthy so far but in the beginning it was hard. He got kennel cough and had a hard time adjusting. Now 3 months later he's healthy! However when I bought him I didn't notice a bump on his tummy, my groomer pointed out, it's a hernia that I'm going to have removed when he gets neutered. I wish I took more time to check him properly the day I got him, but the store is so pushy and they rush you to make a decision! I love my pooch but I hate that place!!! They must abuse the dogs because my dog would sit and lay in his urine when we 1st got him. Also if he heard a plastic bag he would be so frightened!! This store should really be shut down, they don't care about the puppies at all!!!

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    Customer ServiceSales & MarketingPriceStaff

    Reviewed June 17, 2013

    I called on internet and was told they were private breeders and when we showed up, it was a different place and was a puppy store. We drove 2 hours and spent $100 in tolls and gas. When we arrived, it was the same guy on the phone with a diff. name and they were rude and nasty. We were advised that they don't have any dogs for $500 as we were promised and I advised them I have emails and he said, "Take it or leave it." The place looked like a puppy mill. We were told that there was one dog for $600. We were promised that we could buy (over the phone) a female for $500 and this was a scam. We were told they don't hold dogs and there are none for $500. It would cost us $950.00 plus tax.

    They sold us a small female puppy for $650 which came to $709 with tax. They made us pay the difference on the price which came to $709. We feel we are owed the difference of $209 of the $500 price. In addition, our daughter was very stressed out. She is 13 years old this week and this is her birthday gift. She was very upset about this whole experience and the long drive home in traffic. In addition, the dog threw up twice on way home and we are hoping the dog is not sick. They claim there is a 14-day return only if the dog is sick. They stressed out our family and my daughter.

    This place is a bait and hook trick. They have many names and numbers on the computer net and should be fined and/or shut down. They were very rude and nasty and kind of creepy and scary with a buzzer on the door that locks you in after you enter or leave. They misrepresent themselves and play games to get you all the way over there with your children. It is a total rip off.

    I am also a vet and served with the army after 911 and in NYC with the PA police dept. for tunnels and bridges at the time and currently work for the state of NJ. We were tricked and I should have known better. I have just read all the complaints on the web about this place and see this is their way of doing business. Also, they claim on the phone and web that it's a private address and it seems like a breeder in a family house with 12 puppies. That is why we went. I am taking the dog to the vet to make sure she is not sick because they said we can only have this one for that price only and she is small. The place was a real sham. So all said and done, with gas tolls and fees, she cost us about $800. So if she is ill, we are going to have a legal problem with this place for sure. They should be shut down for misleading people and families with false promises and lies to the public while breaking little kids' hearts - a darn shame and dirty pool in such a great country. Shame, shame.

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    Installation & SetupStaff

    Reviewed April 27, 2013

    First, I would like to say that I love my new puppy. His name is Aspen! I just want new puppy owners to be aware of a couple of things. When you get your puppy, do not listen to the instructions and cage your puppy all day. This is unheard of! I brought my puppy to the vet because he got very sick and my vet said puppies need to run around until they tire themselves out. I had my puppy in the cage all day and only let him out twice a day, just like the instructions say. Also, all of the meds that they want you to give your two pound puppy are insane. This was making my puppy sick and he would not eat. We were giving him 8 syringes and that caused him to vomit all day. When you get your puppy, try not to give him all the medicine they tell you. Give little doses if you must and please let your puppy explore and play. I almost saw my puppy die and would not want anyone to go through what I went through. He is all better now and is full of life!

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    Customer ServiceSales & MarketingPriceStaff

    Reviewed April 2, 2013

    I bought a dog from this man and I wish I would have read these reviews first. I just found out from the vet that the dog I thought was a Teacup Yorkshire Terrier turned out not to be. When I called this man back to not only get my money back, but return the dog, he told me it was past the 14 days return date and that all these dogs start off as teacups! Really! I can't believe I fell for this scam. This has been a $1,090.00 lesson learned. Never buy from these people. They scam you out of your money. They told me their dogs range from $450.00 to $750.00. But when I got there, I was told another price. I was blinded by the cuteness of these dogs. Please don't fall like I did. They are located at 8002 17th Avenue Brooklyn, NY. Never buy from them! They are puppy mills and not breeders or private kennels like I was told.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaff

    Reviewed Feb. 11, 2013

    Okay first of all, I googled "yorkie puppies" trying to find a breeder. I came across one in Brooklyn about two months ago. I was texting this man and he said he has a bunch of puppies and to come to his house. He said the most the puppies would cost is $700 for one. I got his address and came to his house, which turned out to be a puppy store. Once I got there, this man I spoke to wasn't even present (weirdest scam ever). These people were not friendly and seemed aggravated people were even there giving them business. So nonetheless, I bought my puppy, which turned out to be $1,200 because "it was a female." I don't know what the difference is. We left.

    Literally 2 days later, my puppy was lethargic and unresponsive. She was hypoglycemic. About a week later, she developed a horrible cough and was in the hospital for 3 days due to her kennel cough, hypoglycemia and her lack of appetite. Close to $3,000 later, she was sent home. She was constantly vomiting and not eating the entire time I had her as well. I took her to the vet again because she wasn't eating even close enough to what a normal, healthy puppy should eat. $300 later, she was sent home with prescription dog food because she was so underweight. Literally later on that night, I noticed my puppy was gliding her head along the perimeter of my apartment walls - guiding herself along the way. I picked her up and her eyes wouldn't focus on me. She was throwing up as she was walking and was completely unresponsive.

    I was screaming her name and clapping and she couldn't hear a thing I was doing. She started profusely drooling from the mouth. I said enough is enough and rushed her to the emergency hospital once again. The vet said she was in a 100% mental retardation state and it looks like liver shunts (congenital liver disease), and she had to be admitted. She was admitted for 3 days again and was pronounced with liver shunts. Something she was born with, which means her parents had to have shunts as well (which dogs are not supposed to be bred with this disease). This disease is fatal if not treated and can lead to surgery, which alone is $5,000. She has to be on medication twice a day for the rest of her entire life. She still has episodes of weakness and falling over.

    The last vet visit was another $3,000. This is the most insane thing that has ever happened to me with a pet. These people are liars and get dogs from puppy mills. They aren't breeders. I wish I would have known I was being tricked into buying a sick dog before I spent almost $10,000 since I bought my puppy. I called these people and they were rude and offered to give me a new dog. Who wants a new dog after falling in love with the one they already have? My baby is doing well now that she is medicated and has to be on prescription dog food for the rest of her life, which by the way both are not cheap.

    Do not buy a dog from these people. It's a scam and every dog is sick. Do not go through the heartbreak, tears and financial burden that I went through. Buy a dog from a shelter and save yourself the hassle.

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    Customer ServiceSales & MarketingPriceStaff

    Reviewed Nov. 30, 2012

    Puppy mill! This place is a scam! It doesn't deserve a rating, but deserves to be shut down. The manager deserves to be beaten! I was scammed to come out there from New Jersey, sit in traffic with my kids, pay $25 in tolls to get there and back, and have only the cash to purchase a Yorkie puppy for the talked about price of $450. I spoke with James **, who also goes by the name of Noah ** on his website, who acted like the owner/breeder. He gave me the address. I got there to find out it's a store that actually has an entrance on another street (same building) with a different address. Go in, the puppies are so cute and playful. My daughters were so excited and the manager, a different guy, didn't even look up at me or seem eager to sell. He said that he didn't think he had Yorkies for $450 - that they're all $550 and up, but he could give me a sick Shih Tzu for $450. I was crushed. My daughters and wife were crushed.

    We only had enough for the Yorkie promised to us earlier that very same day. Without looking us in the eyes, he kept saying that they don't hold dogs for anyone. So then why couldn't the guy I spoke to on the phone earlier tell me that? The guy wouldn't budge in the price even when we told him that our dog of 10 years had died the week prior and we needed a new puppy to share our lives with and help with the emotional struggle my 4 kids were dealing with. He said that wasn't his problem. The nerve! They bait and try to hook. Don't go there! Be wary of puppy mills like this one. They go by so many names to fool the public and have so many phone numbers. This goes also by the names of Mia's Yorkies and NYC Yorkies, as well as Puppy Boutique.

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    Customer ServicePriceStaff

    Reviewed Sept. 20, 2012

    I purchased a teacup Yorkie 10 days ago. The entire experience was a nightmare. I was misled on the phone, lied to about the price. The puppy has been to the vet sick three times. First, it was parasites, second ear mites and third kennel cough. I was told he dealt with a few local breeders. I later found out that my puppy came from across the country. His site is a lie. The pics are the same week after week. The staff was rude and terrible to deal with. I drove three hours to get there. I think that was the only reason I didn't walk away. Had I known the puppy would spend so much time at the vet, I would have never bought him. Stay away.

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    Staff

    Reviewed Aug. 16, 2012

    I purchased a teacup yorkie from this disgusting place. When I walked in, I noticed that some of the puppies looked drained and tired. None of them was playing. But one of the puppies was so energetic and looked at me. I asked to hold it and they gave it to me. I wanted him so bad, I ignored all the warning signs (which many people do). I purchased him and I was in love. He was my first puppy and followed me everywhere. On the 2nd day, I noticed a hacking cough so I took him to the vet. They told me that he had kennel cough and that I should not be worried.

    A week later, I noticed him bumping into walls. I took him back to the vet where they recommended me to go to. He ran test and noticed that he had a congenital disease. I cried and I cried because he had to stay in the hospital. I had to take them to court to get my money back. Unfortunately, I had to give my dog back. I could not afford the surgery and was not sure if he would have made it, he was in so much pain. I hate them, people. He was the best dog ever and would make anyone fall in love with him. They need to be shut down.

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    Customer ServiceStaff

    Reviewed Aug. 4, 2012

    I recently bought a yorkie teacup at the Puppy Boutique. I fell in love with him as soon as I held him and brought him home. I should've followed my gut feeling. The front man who attended to us was very abrupt, nasty. However, I still brought the puppy home. I took him to the vet and even though the vet reported that the puppy is healthy (he is a total sweetheart), the store is never available for questions and they are very unsupportive. I have called a few times, and they put me on hold or claim that they are too busy at the time and can't talk. I love my puppy; however, I wouldn't recommend this place. I would do more research and think it over before buying another puppy from there.

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    Staff

    Reviewed April 23, 2012

    We bought a Chihuahua and were told she would not be over 5 pounds. Minny is now 13.5 pounds. She has skin tags and bad hips. We have always had her on a great diet but this is because she is a puppy mill dog sold by Puppy Boutique.

    Last week, we took her to the vet and not only did they say she has a heart murmur but possible breast cancer. By the way people, the Puppy Boutique’s vet is Dr. ** on 65th Street right. You can't even get in the front door past the iguana or cats running around, not to mention the nasty receptionist! He is nasty with the animals, just throws them head first down on the exam table in front of me. He gets nasty at anything that has to do with not wanting to purchase from him or if you ask too many questions. The Puppy Boutique and he are in cahoots with each other. Shame on them disgusting pigs, making people suffer so they can make a buck there the animals!

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    The Puppy Boutique Company Information

    Company Name:
    The Puppy Boutique
    Website:
    thepuppyboutique.com