Big Heart Pet Brands

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Consumer Complaints and Reviews

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Satisfaction Rating

Where to begin. About 5-6 years ago I wanted to switch my doxies from Beneful to a more wholesome food. We came across Natures recipe. This product worked great until the last few months. I just realized this was the problem. We use the small breed chicken or toy version for the boys. I did not save the big bad we bought as we always buy a larger back to offset the cost to feed to little ones.

I noticed about two months ago that both my boys had a gurgly tummy and was upset. My oldest boy who is 16 now, started with the diarrhea. So I am thinking he had a parasite or giardia. Took him to the vet. Had blood tests ran and he was put on treatment and an antibiotic. Please note that he had blood in his stools. The other dog mostly had mushy ones. The blood tests showed inflammation and loss of some blood.

My babies are well taken care of but now I feel that I have let them down due to this food. They also got the mini Milk bones. I had no idea that Del Monte had sold some of their brands to what is now called Big Heart Brands. Supposedly Chinese owned. Now I am transitioning to a vet supplied food to heal his stomach and intestines until I find something more suitable. This is very disturbing. Something changed with this food. It used to be a great food. I even had problems with the ground chicken and rice can food too. I just did not put two and two together. I will no longer be buying this product as I fear for my dog's safety. If I have to cook for them I would rather do that than put them through this. I bought the food at Petsmart and I live in Ohio. We have digital receipts from Petsmart. Thank you.

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I am writing today to raise a formal complaint about the packaging of the ‘Meaty Bone large dog treats.’ I have already phoned the customer complaint number, but my complaint was pushed aside. I am now starting on this web site and moving my way up the ladder, all the way to consumer affairs to have this packaging changed or banned from all packaging and distribution centers.

On Tuesday, October 25, 2016, I left my house at 6:50 am to drop my daughter off at school. I returned at 7:15 am to the most horrific and preventable scene imaginable, one that will NEVER be forgotten, one that will haunt me for the rest of my life. You see I have, or had, two health border collie-lab mix dogs, brothers, who have been a part of our life for nearly 9 years now. On Tuesday, when I returned from my school drop off, I walked into my living room to find my large (90 lb) dog lying on his side by our sofa, something that was not unusual. When I walked around to the end of the sofa, I was horrified to find him with a ‘Meaty Bone treat bag’ stuck on his head and neck. Needless to say he was non responsive.

I immediately pulled the bag off his head and tried to revive him with CPR. His tongue was blue already, so I knew my efforts would be negligible, but I had to try. His death was senseless and preventable. This was not just a pet, or a dog. You see I have a disabled child, who this dog was the protector of, not a trained therapy dog, but a trained dog for her. His loss is irreplaceable.

The packaging of this product is NOT SAFE. It got caught on my dog’s head and asphyxiated him; it could also get caught on a small child’s head. The design of it needs to be changed to a shorter wider package that cannot be caught on a dog’s or child’s head, or a shorter package with a side zipper large enough for a human hand and not a head of an animal or child. I am hoping this letter will bring about a packaging change, so more pets or children do not die. Please do not just add a warning about bags can cause asphyxiation, which is NOT an acceptable change by a concerned manufacturer or distributor.

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Back in July, my dog had decreased appetite, increased thirst, seizures, diarrhea, and vomiting. The symptoms started out as just decreased appetite while we were on vacation, so I attributed it to being in an unfamiliar place. I cut the vacation short when she had not eaten for 3 days and was starting to wobble anytime she tried to stand up. I got her home and tried to get her to eat, but after coming home she still would not eat and she had begun having diarrhea and seizures. I rushed her to MedVet, and they could not find anything wrong with her. They said perhaps it was a stomach bug so they gave her antibiotics and something to settle her stomach.

I had her on a bland diet of rice and chicken with no treats for about 1 week while she was on the meds and she got better. After a while I slowly re-introduced treats and gauged how she did. One day after giving her a treat, the symptoms returned. I took away treats again and two days later she was fine again. I should mention that the only treats she was being given were Canine Carry-Outs Bacon. At the time I did not really think about it being the treats themselves, I thought perhaps her stomach just was not strong enough to handle it yet.

I bought her new milder treats about 1 month ago to try and she does really well on them. No symptoms and her appetite is back to normal. While cleaning this weekend, I came across a bag of the Canine Carry-Outs and I set them off to the side to get rid of. Unfortunately, I forgot to take them out to the trash and my mom gave my dog one as a treat. Almost immediately, my dog got sick again and today she had a seizure. These treats are bad news!

Unfortunately my mother's dog exhibited the same symptoms about 2 weeks after my dog started. My dog got better with medicine and bland food. Sadly my mom's dog did not. Her system was too compromised and we had to make the heartbreaking decision to have her euthanized. I wish we had put two and two together then maybe we could have saved her as well, but the sickness just progressed too quickly in her tiny body. PLEASE do not feed these treats to your dog. If you do, then at least watch for symptoms like this. Our poor dogs went through Hell and one of them had to lose her life because of these stupid bacon strips. Don't lose your fur-babies to this awful company.

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Pup-Peroni - DANGER DANGER DANGER. This product contains Garlic Powder which has been addressed as a Poison to our Pets System (all Dogs and Cats). I have lost 2 Shih Tzus due to food poisoning and now I see why. The makers of our Pet's food need to be held accountable.

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On Saturday March 12, 2016 my parents' dog woke up having seizures out of the blue after eating Canine Carry Out treats. Sadly Bobo died... On Tuesday March 15, 2016 at around midnight my dog Chance woke up having seizures after consumption of milk bones and gravy train. Both dogs had never had seizures before. It came out of the blue. The only link is Big Heart brands. We took our dog to the emergency vet and he has been sedated to prevent any more seizures. There needs to be a investigation into this immediately!!!

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I feed my dog with purina chef Michael's and beneful for 8 years. We tried one time pedigree. He didn't like it. Yesterday we introduce kibbles n bits at noon and the poor dog is sick. Since then he is vomiting even though he didn't eat nothing else.

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I cannot solely blame or accuse this brand of treats but I read another review that indicated his dog had a seizure after eating a treat made by Big Heart Pet Brand and that worried me. Our mini pin had 2 seizures yesterday hours apart. I have been giving her canine carry outs steak bites beef flavor dog snacks this week. I am not saying this caused her seizures but this concerns me enough that it should be looked into. Our dog has had seizures before but months apart and we could never pin down what is causing them. It is hard to determine but we will be watching everything she eats including any treats from any company. The last ingredient for this product is onion extract - not good for animals.

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We bought a bag of jerky treats made by Big Heart Pet Brands for our healthy 4 year miniature poodle. We normal give her a treat of some sort 3 times a day. Within 5 min of her eating your product she had a full blown seizure. Over the next 2 days she had 5 more. We took her to the vet and learned about the death in a bag you are selling to consumers. Thankfully after we stopped giving her your product the seizures stopped. I hope someone in that company has the decency to pull that product from the shelves. Our dog is like one of our kids and someone should be fired over this. A lot of people are dealing with your dangerous products and some are losing their pets. I assure you, that the word will travel of your wrongdoings and when enough of refuse to buy any product associated with Big Heart Pet Brands, you will feel it in your bottom line.

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Canine Carry Outs killed my father's dog. It had the runs before she died.

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I recently purchased a bag of your dog food to try with my 2 year old puggle who was in perfect health until consuming your dog food. She began eating it on Monday and started vomiting. By Thursday she was still vomiting, was very lethargic and had diarrhea. After taking her to the vet we were made aware of the fact that your company has propylene glycol in its pet products to absorb moisture and that your product almost killed our baby. All of the vet records, the remaining dog food and receipt have been turned over to our attorney who will be in touch. Had our baby died I can tell you for a fact, there are not enough attorneys nor police officers to save whom ever is responsible for this idiotic decision to include this chemical in your products.

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I had a 6 year old lab mix named Lucie who died suddenly. She was playing with me the night before, feeling fine. Next morning, she was unable to stand up. The vet recommended that we bring her to Cornell University, as they were the only place that might be able to help her. Sadly, Lucie died at Cornell. They asked us if they could run some tests, as they were unable to determine what had happened. Turns out, she died from "molded grain", which caused a reaction in her brain. Hmmm... have to think the molded grain was from her food since she wasn't prone to chewing or eating random things like many dogs are. Of course, I could not prove this was caused by her Nature's Recipe, but let's just say I would never buy another product from them or recommend it to anyone.

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In May 2014 I had a container of Lamb Jerky Treats from Costco sitting on the counter when I packed up some stuff for my dog since there were some wildfires here in San Diego the weeks before. I came home from work one night and found that my 75 lb dog had eaten half the container of the treats. She was bloated but seemed ok. I woke up in the a.m. to a vomiting dog. She had vomited up some blood and a bunch of the pressed jerky treats. She was able to drink water and chicken broth that day but later became very weak, vomited a massive amount of blood clots, and collapsed. I took her to the emergency vet where she stayed for 3 nights and by the 4th day she was still not responding to the transfusions and aggressive treatment. She was suffering so I euthanized her to end her suffering. She had severe anemia and they could not stop the bleeding. The vets did everything they could to save her.

They offered to do a necropsy since they were baffled as to what was going on with her. They said even at her size she should be able to tolerate that amount of treats with some vomiting, diarrhea. IV hydration and supportive treatment should have been all she needed. What they found was a HUGE hole in her stomach lining and a big blood clot in her stomach. All of this due to the jerky treats. I contacted Big Heart Pet Products and they said they were not responsible but sent me a $100 check as a "goodwill gesture" and said they had never heard of this happening before. If I cashed it I gave up all my rights to sue. I highly doubt they send checks to people if they don't think they are responsible. Of course I did not cash it. I was highly offended by what they did. I have found someone else online that had the same experience I did. DO NOT buy the pressed Jerky Treats in the plastic container from Costco.

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Kibbles n Bits small breed dog food - I bought this for my small dogs who have an easier time with this than the larger dog food. After about a day they all 3 started to vomit but haven't had anything else to eat. I won't buy this food again. Hate seeing my little dogs sick.

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April 11 2015 - my ten year old boxer Lacunia passed away about ten hours after eating a scooby doo treat - a blue one. About ten minutes after eating the treat, she started foaming at the mouth. I took her to the vet immediately. The vet put her out and looked in her mouth. He said "it looks like she burned her tongue." I said "no way, she hasn't anything hot". I told him about the treat. A friend of mine bring a box of the treats over for lacunia, a unopened box of the scooby doo treats. I have never bought them. The vet sent us home with some pain meds. She did not get better and it was a Saturday. I tried calling the vet back but it was late and he didn't answer.

It was horrible, she died a violent death. She had seizures, violent ones for 9 hours and there was nothing I could do. I took her to the vet after she passed. She was poisoned. He said most likely by the last thing she ate which was that scooby doo treat. We are so heart broken. She was family and very angry about this. We miss her so much. Please please take this stuff off the shelves before this happens again. No one should ever have to go through this. It was horrible. Something needs to be done.

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After feeding my small dog Pup-Peroni he became very sick. He had a severe... almost lethal reaction to it. It has required a lot of love, medicine, and money to get him on the road to a what we hope is recovery.

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I will no longer, ever, ever, ever spend my hard earned AMERICAN DOLLARS on any product Made in China. China passed the USA as one of the richest countries in the world. WHY?? Because America outsources all their products to be made in China. Well,.... NO MORE for this American. I will now only buy products, that is any product from Dog treats to picture frames, made in the good ole, USA!!! BOO YA! I don't trust China, Japan or ANY of those other countries and I don't want their products in my house. Bye bye Del Monte!

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I have 3 cats and the kitten had what everyone said was called "poopy butt." The vet said some cats were born with that problem. I had been using the same cat food for about 3 years. I decide to try Meow mix tender centers. After a few days I noticed the kitten was eating better, and was having normal bowel movements. He no longer is any problems, His little butt is not raw, and he is playing with the other cats. Before, he just would lie around and rest a lot. All the cats like the food, and have gained weight especially the kitten. I am so glad I tried your product. Thank you.

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Please be aware that as of 2014 Del Monte pet food products changed their name to Big Heart Pet Brands. Still Chinese, with the accompanying lack of standards and lack of oversight. Not sure if they are re-branding all of the familiar products or creating 'new' products. But watch out. Big red outline of a heart shape, with four red lines at the top of the heart outline. Also good to know: StarKist is now owned by a South Korean company.

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I bought two bags of kibbles and bits and began feeding the first bag to my dog. Within two days she was vomiting and having diarrhea. I thought it might be the food but was unsure at the time. I took her off the food and switched to a higher quality dog food, but held onto the second bag, and threw away the first. Now, a few months later, I have tried feeding her the second bag and she again began vomiting and experiencing diarrhea within two days. The connection has become obvious. Your dog food is making my dog sick.

After a little research some of your ingredients are atrocious, and I will no longer be buying your products. I strongly suggest to anyone that cares about their pets to avoid this company's products, especially Kibbles 'n Bits. You all should be ashamed of yourselves for making such a horrible product, with such suspect ingredients. Buyers beware!

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Be warned, Pup-Peroni dog treats contain Garlic Powder - a very well known Toxin for Dogs! They also contain Propylene Glycol (AntiFreeze). Why any Company would put a well known Toxin to dogs such as Garlic in their treats is beyond me.

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I have a 4-yr-old mini schnauzer whom I've been feeding Nature's Recipe lamb and rice since she came into our family as a pup. It costs 14.00 for 4-lb bag (that was a 5-lb bag a few yrs ago) and you can only get it at PetSmart and a few other high cost pet food stores. I managed to budget this every month because I thought I was doing the right thing for Maggie. A few months ago, I was looking for coupons online and ran across info that Del Monte foods is now owned by the Chinese. Their StarKist tuna is made in Samoa and they won't let USDA people in to inspect. The can of tuna still says "Made in the USA", by the way. So who knows what garbage is in the pet food! I will never knowingly purchase another Del Monte product. I found Rachel Ray's Nutrish, lamb and rice formula that is really affordable at 16.00 for 14-lb bag. Maggie really likes it and I can find it almost anywhere.

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As a result of the sale of Natural Balance pet food to Del Monte, the price has gone up - IN ONE WEEK - from less than $10.00 for a 3-pound roll of lamb for dogs to over $16.00!! This is ludicrous. I will NOT be purchasing any more of this product - one I have been using for over 10 years! Shame on you, Del Monte!

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My cat was 7 years old. He recently passed away. He was diagnosed with bladder crystals which then led him to kidney failure. We tried so hard to flush out his kidneys. He spent about 10 days with the vet receiving fluids. About 2 days after feeding him that food his kidney values went back up. Higher than they were before. Unfortunately we had to let him go. He was then having trouble breathing. Kidney failure won.

The week before he became ill, I gave him that same 9 Lives canned cat food. His main diet was B.G. before grain salmon or tuna dry and sometimes we would get him Newman's dry when we couldn't make it to the grain store. I have had him since he was a newborn baby. His mom was a stray we took in that wandered up on our doorstep. This illness hit us like a ton of bricks.

I am very vigilant about my animals and notice signs of illness before it is obvious. We are all so sad for all of the pets lost due to poor people that make bad food and supply bad ingredients. Our cat was one of our family members that will be missed dearly. Rest in Peace, Nubs aka Scoops. Thank you to the people before me that posted on this "hunch". I believe we are right and that this food should be pulled off of the shelves, which they probably won't. Many more will have to become ill first. Unfortunately... It's time to start cooking for our babies.

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3 or 4 weeks ago I fed my cat Meow Mix Tender Favorites, Turkey with Giblets. Approximately 3 hours later she vomited. I'd seen nothing else in the vomit other than the cat food. This a.m. it was the same circumstances. The expiry date is 5/8/15. I certainly won't be feeding her the rest of the can, nor, buying the product again. Also, I see no information, as to where the ingredients are from. I will, in the future, check all my cat and dog food labels as to the source of ingredients!

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We are having an issue with Del Monte Food particularly with the Nature's Recipe, easy to digest chicken flavor. Has anyone ever dealt with this issue? The ONLY change our dogs (we have 4 purebreds) had this one month was a new bag of dog food. Withing 24-36 hours 3 of the dogs had diarrhea, throwing up, and pulled off their food. They are in a fenced and contained yard. We filed a complaint and Del Monte has been responsive so far. They came back and said all the tests came back fine and within their requirements. We spent hours running around getting the vet to sign papers, fill out the questionnaire, provide the dogs charts and us to fill out another questionnaire.

NOW they come back and say, so sorry, everything was fine in our reports, and here's a token to help you with medical bills (which was not even 1/2) of what we paid out. The vet cannot assume anything else as nothing else changed for the dogs. The 4th dog started with diarrhea but we were already pulling them off food and going to rice and hamburger, that her symptoms never got any worse or needed treatment. We had 10 days of medication for 3 dogs. Just wondering if anyone else had ever experienced dealing with a large company like this on a similar issue???

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My two dogs have been eating Gravy Train for years. I bought a new bag this week and my dogs will not eat it. Maggie will eat anything but she will not touch this. Is there something wrong with it?

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The box of 12 cups contained only 7. I am now writing on the only site that will accept my complaint - the Del Monte Meow Mix site is not operable.

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Del Monte Foods/Milo Chicken Jerky killed our Princess! We just had to put our family pet down today, and our two girls were absolutely devastated. She was a 1yr old Mountain Feist/Russel cross and weighed 24lbs and was full of life. She was just fine on Thursday, and then Friday morning, she just lay around and wouldn't eat or drink and had no energy. Well, by Friday night, she could hardly even raise her head, was just laying there moaning, and felt cold. So we decided we better get her to the vet. We kept her as comfortable and warm as we could all night. Saturday morning, our vet said she acted as though she was poisoned and we could put her on an IV; but she was so Hypothermic by that point, they didn't think she could recover. We decided to end her suffering and put her down. In asking the vet what could have caused this, she said to check everything we had been feeding her because there have been a lot of toxic pet food and treats from China lately.

When we finished holding her service, I got to search everything we had fed her over the last week or two and found other complaints about this product. I urge you to not buy pet foods from China, only American - check the labels. These big companies are only concerned about profit and go to the cheapest source - China. Of course, they still rip us off at the counter and keep the profit for themselves. I cannot believe the FDA doesn't make these people pull these products. Someone needs to do something about this before more children's pets are killed - and they are crushed.

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Milo's Kitchen chicken jerky made my dogs ill: We have two dogs, one 5-yr-old Lab mix, one 8-yr-old Maltese/poodle mix. Both dogs are healthy. We noticed both had explosive diarrhea, increased thirst, increased urination, loss of appetite, dehydration, decreased energy. We thought it was the canine stew I cooked for them. I threw everything out, switched entirely to different meats/veggies from a different store. They didn't get better. I happened to read an article on Chicken Jerky coming out of China, checked the label (Milo's Kitchen Chicken Jerky), and was very surprised that this company imported their jerky from China. I stopped giving it to them - all the symptoms went away. I tried to give it to them again - all the symptoms came back. I stopped it again - all the symptoms went away. The FDA must do something about this - issue a formal warning to pet owners to buy at own risk or stop allowing the import of pet foods/treats from China because our pets are becoming quite ill and some are dying.

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Milo Chicken Jerky - I'm sickened to my core about this product! I just had to put my beautiful Shayna down from kidney failure, and am so irate to find out that it could have been my fault feeding her something that I thought was natural and from a company I thought was trustworthy. How dare you put something on the market that can harm your pets. Everyone of you should be ashamed of yourselves and taken to court for killing a part of my family. I will never ever buy a product from Del Monte again! I want you to pay for this crime!

Big Heart Pet Brands Company Profile

Company Name:
Big Heart Pet Brands
Year Founded:
2014
Formerly Named:
Del Monte Pet Foods
City:
San Francisco
State/Province:
CA
Country:
United States
Website:
http://BigHeartPet.com/