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About US Search Reviews
US Search is an online tool that provides background checks and person searches. It pulls information from public records, including criminal records, social media profiles, property records and more. You can search by name, address or phone number. The site offers free basic searches, but you'll have to pay for a membership to get more in-depth information.
Pros & Cons
- Free basic search
- Hassle-free cancellation
- Sources updated daily
- Trial membership available
- Extra fees for premium report
- Subscribers don’t get all add-ons
US Search provides basic free person searches and paid premium reports with information gleaned from billions of public records. Members get access to unlimited background reports and extended data searches.
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Reviewed Oct. 10, 2022
I misplaced my folder for this account. Consequently, I lost access to my password and username. The folks in customer service were most helpful and I was able to get everything back. I was also able to confirm the site does not sell email addresses.
Reviewed Sept. 27, 2022
I had checked save password-auto. For some reason it suddenly doesn't. I just tried NINE times to do a new one, and each time it would not take. You are NOT THE CIA! What is the point? All you can do is LOOK AT INFO, not change anything. Your site is such a pain!!!
Thank you for reaching out. We are sorry to hear that you were frustrated with our site, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.Sincerely,
US Search Support
Reviewed Sept. 21, 2022
The girl was polite and helpful. I signed up by mistake and she said she would cancel for me. She was friendly and seemed to be knowledgeable and always asked permission to open my file and send the survey.
Reviewed Aug. 27, 2022
Information sketchy at best. Got better information on other websites for free. Cost is too high for the information received. Did a good job tracing nearest relatives. Property ownership records inconclusive. I just wasn’t happy with the quality of the presentation. Upgrades were costly and also inconclusive. Not a good investment.
We’re sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.Sincerely,
US Search Support
Reviewed Aug. 19, 2022
So far the address search has been more informative than the "people" search. The entire state being included in the Stats of a specific area is distracting. Some of the content runs into the sidebar and is unreadable. However I did find the information very helpful and easy to navigate.
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We’re sorry to hear that you experienced technical issues during your search, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.Sincerely,
US Search Support
Reviewed June 3, 2022
So incredibly helpful with my job as I have a VERY large customer base. Working in customer service as well as finances, it's crucial that I can connect with my previous customers and this platform helps me be able to connect with my customers that may have moved, changed numbers, or emails.
Reviewed May 7, 2022
You will not find another site with better more extensive results. I absolutely love using this site. PLUS I guess they offer a free trial... Yeah you must find out for yourself how awesome this site is for background reports.
Reviewed May 1, 2022
The search tool was good. I used it for our class reunion and was able to locate all but 3 people from our class. Some of the addresses or phone numbers were not the most recent - so I just kept on trying other addresses that were listed. Thanks.
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.Sincerely,
US Search Support
Reviewed March 31, 2022
I received so much detail for the best price. I will definitely use this in the future for my personal safety. I used it to make sure I wasn’t being scammed by someone. I had to make sure they were really who they said they were before I gave them my money for a product. Thank you for easing my mind. I fully trust them now.
Reviewed March 16, 2022
Great search tool! Pricing is affordable and easy to use. You are gonna need to pay 3.99 for each feature which is much cheaper than the other sites I've been to. The amount of data that is provided matches the other sites and seems at least this far to be accurate. Anyway, monthly service is reasonably priced. I am very happy with finding this site.
Reviewed Feb. 4, 2022
This report seems to have all of the information that I'm looking for and need in order to verify this person's location. The report provides addresses, phone numbers, email addresses, and contacts. This information is valid in reaching the person being searched.
Reviewed Jan. 7, 2022
For the past six months, I have been looking for missing classmates so that they can be informed of an upcoming 50 year reunion. I have used your search engine and was able to find over 400 graduates and will be sending them an invitation next months. I'm glad that your site contained current information and was easy to use. Thanks.
Reviewed Sept. 16, 2021
I was incredibly impressed with US Search. I was able to find information here that didn’t surface through any other background search. Keep this one in your back pocket. The individual I was concerned about is probably still scouring the internet trying to find the leak. I highly recommend this service,. It was worth the money in my situation. Additionally, their customer service is amazing. They are knowledgeable, prompt, and extremely helpful. The representative I spoke with to cancel my subscription absolutely made my day, quickly solving my issue. It’s nice to know this company values quality and service over a quick buck. I anticipate that this way of business will take this company to the top for the long haul.
Reviewed Sept. 10, 2021
Great service. Never let me down. The only issue I have IS NOT with the searches or reports, but with the login. It used to be simple from any device. Now I have to be in my computer to use it because I do not have all my email accounts in my phone.
Reviewed Sept. 9, 2021
Best information always!!! It's nice to know who you are dealing with plus it gives you the inside track on how to do transactions with them!! OKAY! I mean the info is really, really great to have. It's very, very, very well good data to have!!!!
Reviewed Aug. 10, 2021
Well I was being scammed by a romance scammer. That tried and tried to get me to cash a check and send a Apple gift card. But I've read too many articles on this subject so I didn't send them a dime nor gift cards. Thank you for letting me know. I was correct on my feeling I was trying to be scammed. I will recommend your service to friends and family.
Reviewed July 13, 2021
I would like to give the highest customer service assistance rating to Ms. Alex, who did a SUPERB job of walking me thru, by phone, how to correct an error on my part during my initial subscription phone number verification which resulted in my having to do a verification code each time I logged into my account, plus she also answered my call right away to boot! Wish all customer service everywhere could be like her! -Thank you for your time and for this feedback opportunity, sincerely, Lee **.
Reviewed June 18, 2021
Able to find relatives on my mother's side, all my siblings so far. Haven't connected with them yet to determine if the information is accurate but I'm trusting that it is. Looking forward to using the service to find more relatives.
Reviewed June 16, 2021
This has been by far the most informational site I have come across yet. I've tried many others and have never gotten as much information as this site gives. Amazing and awesome is the best way to describe it. I would recommend trying this site first or if you're still looking for some information that you just can't seem to find anywhere else.
Reviewed June 15, 2021
I was amazed I was actually able to find a name. I have been getting harassing calls and texts for days. Many very anger and nasty. Thank you for finding a name to my pain. Hopefully I will able to contact the proper people and get this guy taken care off.
Reviewed June 1, 2021
Search is easier than previous programs. I have used over the past 15 years and it is better now when using narrow search patterns. There needs to be a means to correct personal information. There is no current easy to fix problems in data.
Reviewed March 17, 2021
Thanks again for your services provided for the past 3 years. It has been a valuable tool to have your services thru out the years to date. We are transitioning and once we obtain the next billing info., we will contact you for enrollment. Take Care & Have a nice day!!
Reviewed March 1, 2021
US Search is my go-to source when I need to look up information. I really like the many ways to search and how easy it is to purchase the information once I am confident that I have found the correct match. I like that I don't have to buy a monthly membership, but have the option available if I need it.
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question or need help with our website, our US-based member care team can be reached at (888) 712-0108
US Search Support
Reviewed Feb. 27, 2021
I had not been able to communicate with a respected former music teacher/mentor because of his advanced age. By acquiring help from USSearch, I was able to contact one of his children who graciously gave me her father's (my former teacher's) address to which I sent him a letter.
That's great news! We're so glad to hear that our service is helping you find the information you need. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team can be reached directly at (888) 712-0108
US Search Support
Reviewed Feb. 3, 2021
When running a search, I find it confusing as to which searches are free and those that will required an additional payment. Frankly, I found the old system with Omni-search. I would like to see an improved Reverse Phone Number feature.
Thank you so much for your feedback. We’re sorry that you were not satisfied with our services. We’re committed to providing our users a great customer experience and we’d like to make this right for you. A member of our team will contact you privately to help resolve this issue.Sincerely,
US Search Support
Reviewed April 26, 2019
I chose USSearch because of what I can only assume was a purchased phony website review of their company. It rated higher than BeenVerified and since I used that for four months with satisfactory results, I thought I would try the higher rated company. What a mistake. I canceled within an hour after not even a Facebook page came back and the person I was researching has a public profile. He has an extensive criminal background as does his wife and all that USSearch could kick back was an address which I've had for two years. Do not waste your money with this company. I've opened a dispute with my credit card company for a refund. I wish I had checked ConsumerAffairs before wasting my time and energy. This company's service isn't worth a quarter let alone $29.95.
We're disappointed to hear about your past experience with US Search. It looks like your account has already been refunded, but we will reach out privately to resolve this situation.
US Search Customer Support
Reviewed April 12, 2019
I purchased a one time $4.95 search for a number that I suspected for a scam. US Search said they would refund the $4.95 if they could not find the results which they did. I checked my account and noticed they charged a $22.02 membership fee as well. I never signed up for the membership and they refused to refund the fee. I only signed for the one time search. This is a scam as I requested to be contacted back by a supervisor and they refused. They have basically stolen the money and refuse to reach out via phone. Do not ever trust this site, as it is a phony search con scam web page.
We're saddened to hear about your experience with US Search. According to our records, we refunded this transaction on 4/21/2020. If there is anything else we can do to resolve your issue, please let us know.
US Search Customer Support
Updated review: Oct. 2, 2018
However my real gripe now is with consumeraffairs.com
I want to delete this comment they make it difficult.
Original Review: Oct. 2, 2018I wanted to get a background check on myself and I decided to give USSearch a try. While I was trying to complete the order there were confusing popups and offers that I had to click away. Just when I thought I was finally ready to complete the order, they placed a LARGE button directly above to the complete order button (which was tiny by comparison). Somehow the big button got clicked on. Now it seems impossible to get a hold of customer service to get things resolved.
(This big button added extra an subscription service of $19.95 a month to my one time order of $39.95).
Moreover the background information they provided me with was not very comprehensive and contained errors. My honest opinion is that they DELIBERATELY make the order page confusing and hard to navigate for customers so that they get extra charges, and then just don't respond in hope that the charges stick! I HIGHLY recommend looking elsewhere for a background report.
Reviewed Aug. 6, 2018
This company makes its money on STEALING personal information and providing it to the general public. This type of business should be illegal in the US and should be sued for an amount from which the company (and individuals working there) would never recover from!! The only way this company agrees to remove people's stolen personal information is if they agree to send the company a copy of your DRIVER'S LICENSE!! Further invasion of privacy!! Disgusting, disgraceful that such an enterprise can call itself a "business". Incredible that they have not been sued to kingdom come! I guess that's on the horizon.
Reviewed Feb. 5, 2018
I had used USSEARCH once in the past and I was unhappy... they had NOTHING on the person I asked about. I called and they credited my credit card back and at my request my account there was deleted. Sat I wanted to try again... I knew the nightmare stories about recurring monthly charges. I was extra careful not to click on anything that would cause that issue. I placed the order and I got the material and a bill for $39.95. Immediately I started getting concerned about those recurring charges. I called them today. I have to confess they were professional and assured me that $39.95 was a ONE TIME fee and there would not be any recurring charges... BINGO! Case closed. Be careful what you click on and do not fall for OMNISEARCH because I'm sure they are a monthly service.
US Search Company Information
- Company Name:
- US Search
- Year Founded:
- US Search PO BOX 4145
- Postal Code: