Tommy John

Tommy John

 3.2/5 (421 ratings)
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About Tommy John

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Page 1 Reviews 0 - 10
Resolution In ProgressRated with 1 star
Verified Reviewer
Original review: Dec. 31, 2022

I bought 4 pairs of second skin underwear for my husband in the size he wears in all other brands. He tried on one pair and removed the tags. They were too small. I contacted customer service for an exchange and after going back and forth through email, was told that they could not offer an exchange or return for items that have been tried on! How are customers supposed to know an item fits without trying it on???? I don't recommend ordering from this company, their products are overpriced and you obviously have to lie and say the items you need a different size in were not tried on!

Tommy John response

We're sorry for your experience. While we cannot take back worn undergarments due to sanitary reasons, we do have a Best Pair Guarantee that allows our customers to try on one pair of underwear, and if it doesn't fit well, we can exchange them. We are going to follow up with you to see how we can assist further.

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Rated with 2 stars
Verified Reviewer Verified Buyer
Original review: Dec. 13, 2022

Well, the main claim that prompted me to purchase, never rolls, got busted moments after I put them on and sat down to put my socks on. Comfortable, but no more so than the ones 1/6th the price that were advertised by a bunch of guys in fruity costumes. Very disappointed given the advertisement claims and price. The only drawers I’ve found more disappointing are also heavily advertised from a company with a Minnesota city name.

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    Rated with 3 stars
    Verified Reviewer
    Original review: Nov. 10, 2022

    My husband has 8 pair of Tommy John’s second skin underwear size M and they all fit perfect, they are however thin to the point of being see through. He recently purchased 4 pair of the Apollo style underwear and the M ones are super tight. He trusted they would fit so when he got them he took the tags off, tried one pair on and found out they are not sized the same as their other styles. You would think that a size M is a size M no matter what, but nope. He did a chat with them and they said to send them back for a refund or credit, they received them 3 days ago and he has NEVER heard anything from them so we will see how that goes.

    Tommy John response

    We're sorry to hear of this. This is not typical and we will ensure that this is shared with our team. Please note that as stated on our returns policy page, it may take up to 10 business days for refunds to be processed.

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    Rated with 2 stars
    Verified Reviewer
    Original review: Sept. 19, 2022

    I was initially impressed with the comfort and breathability of the Tommy John men's underwear. I purchased 3 pairs and then quickly another five pair. However after about a month of use all but one pair developed a hole in the bottom of each pair. I was incredibly disappointed in their durability.

    Tommy John response

    We're glad to hear you have been happy with the comfort of your Tommy John underwear. That said, we're sorry to hear of the issues you've been having. We'd like to assist, and have sent you a direct message to get more information.

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    Rated with 1 star
    Verified Reviewer
    Original review: July 3, 2022

    Holes developed in almost every pair in the butt, some were relatively new! Don’t buy them, you will only be disappointed I promise. Clearly defective. My advice is to steer clear of this product - they look good but wear really poorly.

    Tommy John response

    We're very sorry to hear this. While this is not common, we are always here to make it right. We will be reaching out to you privately.

    2 people found this review helpful
    Customer increased Rating by 2 stars!
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    Verified Reviewer
    Resolution response: July 30, 2022

    Tommy John did contact me right away and their customer support was apologetic and more than willing to resolve the issue swiftly and to my satisfaction. Their response to my concerns gave me a renewed faith in this brand.

    Original review: July 3, 2022

    I fell into the Tommy John underwear trap initially after being gifted a pair for my birthday. It felt like I wasn't wearing any underwear and that was what I initially loved. The fabric was light and airy and overall, the best pair of underwear I ever owned. I immediately ordered more, paying around $120 for 3 pair. That (in and of itself) proved how much I liked them because I had never purchased underwear that expensive before. It sounded insane at first, but I dove in and ordered them anyhow.

    Within a week, the pair I got for my birthday started to tear from what looked like the material coming apart. I was now getting concerned, as my order was on the way. I ended up having to throw the first pair away. Within a few weeks, one of the other pair also started to come apart from a similar weakening of the fabric. I contacted Tommy John and after asking me questions about how I was laundering the underwear, they looked up my purchase and ended up sending me a replacement pair. It wasn't more than a month before it started happening again, so I decided this wasn't an isolated experience and excepted my losses and move on. Like everything, it all came down to the quality.

    Tommy John response

    Hi there, we're sorry to hear of the issues you have been experiencing and will be following up to further assist.

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    Rated with 1 star
    Verified Reviewer
    Original review: June 30, 2022

    I was given 2 pairs of Tommy John Long underwear and after 2 washes, the waistband was shredded. Contacted customer service and they give you a runaround. Other companies take care of their customers without question. This company does not. Do not buy from them.

    Tommy John response

    Hi there, we're sorry to see this and will be following up with you to assist. We are happy to replace items purchased through Tommy John that develop issues outside of the reasonable lifespan of the garment.

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    Rated with 1 star
    Verified Reviewer
    Original review: June 23, 2022

    I purchased 12 pairs and they all very quickly went from smooth material to feeling pimples all over the material. Very disappointed. I specifically purchased from an expensive brand expecting a awesome product. Oh well.

    Tommy John response

    We're sorry to hear this and we will be contacting you to assist.

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    Rated with 2 stars
    Verified Reviewer
    Original review: June 4, 2022

    I have been a loyal fan of Tommy John’s men's briefs for years. I wear the men's briefs and they used to fit perfectly. The last order I made was for 6 pairs, when I tried them on they fit like granny panties! Baggy and loose. I hope they go back to the original sizing…Mark

    Tommy John response

    That doesn't sound right and we will be reaching out to assist.

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    Rated with 2 stars
    Verified Reviewer
    Original review: April 19, 2022

    I have been wearing Tommy Johns for over a year now and am starting to see a trend. On the cool cotton boxer briefs, the material quickly starts to wear out and fall apart in the bottom of the crotch area. It becomes very thin and see through. This has happened to two pairs now that I have owned for well under a year. The first time, they replaced them. The second time they couldn't because I didn't have an order number. This is becoming a trend and I don't think I will be ordering any more underwear from them as they don't seem to hold up. Same area, same failure, same product. They're comfortable but not durable.

    Tommy John response

    We are sorry to hear this. We will be reaching out to assist further and make a suggestion for another fabric that should work better for you.

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    Tommy John Company Information

    Company Name:
    Tommy John
    Website:
    www.tommyjohn.com