Tommy John

Tommy John Reviews

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Overall Rating1.4 out of 5
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Tommy John Reviews

ConsumerAffairs has collected 196 reviews and 234 ratings.

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Page 2 Reviews 10 - 40
Verified purchase

Reviewed Dec. 13, 2022

Well, the main claim that prompted me to purchase, never rolls, got busted moments after I put them on and sat down to put my socks on. Comfortable, but no more so than the ones 1/6th the price that were advertised by a bunch of guys in fruity costumes. Very disappointed given the advertisement claims and price. The only drawers I’ve found more disappointing are also heavily advertised from a company with a Minnesota city name.

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Reviewed Nov. 10, 2022

My husband has 8 pair of Tommy John’s second skin underwear size M and they all fit perfect, they are however thin to the point of being see through. He recently purchased 4 pair of the Apollo style underwear and the M ones are super tight. He trusted they would fit so when he got them he took the tags off, tried one pair on and found out they are not sized the same as their other styles. You would think that a size M is a size M no matter what, but nope. He did a chat with them and they said to send them back for a refund or credit, they received them 3 days ago and he has NEVER heard anything from them so we will see how that goes.

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Response from Tommy John

We're sorry to hear of this. This is not typical and we will ensure that this is shared with our team. Please note that as stated on our returns policy page, it may take up to 10 business days for refunds to be processed.

Punctuality & Speed

Reviewed Sept. 19, 2022

I was initially impressed with the comfort and breathability of the Tommy John men's underwear. I purchased 3 pairs and then quickly another five pair. However after about a month of use all but one pair developed a hole in the bottom of each pair. I was incredibly disappointed in their durability.

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Response from Tommy John

We're glad to hear you have been happy with the comfort of your Tommy John underwear. That said, we're sorry to hear of the issues you've been having. We'd like to assist, and have sent you a direct message to get more information.

Reliability

Reviewed July 3, 2022

Holes developed in almost every pair in the butt, some were relatively new! Don’t buy them, you will only be disappointed I promise. Clearly defective. My advice is to steer clear of this product - they look good but wear really poorly.

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Response from Tommy John

We're very sorry to hear this. While this is not common, we are always here to make it right. We will be reaching out to you privately.

Don increased rating by 2 stars.
Price
After a positive interaction with Tommy John, Don increased their star rating on July 30, 2022.

Updated review: July 30, 2022

Tommy John did contact me right away and their customer support was apologetic and more than willing to resolve the issue swiftly and to my satisfaction. Their response to my concerns gave me a renewed faith in this brand.

Original Review: July 3, 2022

I fell into the Tommy John underwear trap initially after being gifted a pair for my birthday. It felt like I wasn't wearing any underwear and that was what I initially loved. The fabric was light and airy and overall, the best pair of underwear I ever owned. I immediately ordered more, paying around $120 for 3 pair. That (in and of itself) proved how much I liked them because I had never purchased underwear that expensive before. It sounded insane at first, but I dove in and ordered them anyhow.

Within a week, the pair I got for my birthday started to tear from what looked like the material coming apart. I was now getting concerned, as my order was on the way. I ended up having to throw the first pair away. Within a few weeks, one of the other pair also started to come apart from a similar weakening of the fabric. I contacted Tommy John and after asking me questions about how I was laundering the underwear, they looked up my purchase and ended up sending me a replacement pair. It wasn't more than a month before it started happening again, so I decided this wasn't an isolated experience and excepted my losses and move on. Like everything, it all came down to the quality.

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Response from Tommy John

Hi there, we're sorry to hear of the issues you have been experiencing and will be following up to further assist.

Customer Service

Reviewed June 30, 2022

I was given 2 pairs of Tommy John Long underwear and after 2 washes, the waistband was shredded. Contacted customer service and they give you a runaround. Other companies take care of their customers without question. This company does not. Do not buy from them.

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Response from Tommy John

Hi there, we're sorry to see this and will be following up with you to assist. We are happy to replace items purchased through Tommy John that develop issues outside of the reasonable lifespan of the garment.

Punctuality & Speed

Reviewed June 23, 2022

I purchased 12 pairs and they all very quickly went from smooth material to feeling pimples all over the material. Very disappointed. I specifically purchased from an expensive brand expecting a awesome product. Oh well.

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Response from Tommy John

We're sorry to hear this and we will be contacting you to assist.

Reviewed June 4, 2022

I have been a loyal fan of Tommy John’s men's briefs for years. I wear the men's briefs and they used to fit perfectly. The last order I made was for 6 pairs, when I tried them on they fit like granny panties! Baggy and loose. I hope they go back to the original sizing…Mark

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Response from Tommy John

That doesn't sound right and we will be reaching out to assist.

Reviewed April 19, 2022

I have been wearing Tommy Johns for over a year now and am starting to see a trend. On the cool cotton boxer briefs, the material quickly starts to wear out and fall apart in the bottom of the crotch area. It becomes very thin and see through. This has happened to two pairs now that I have owned for well under a year. The first time, they replaced them. The second time they couldn't because I didn't have an order number. This is becoming a trend and I don't think I will be ordering any more underwear from them as they don't seem to hold up. Same area, same failure, same product. They're comfortable but not durable.

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Response from Tommy John

We are sorry to hear this. We will be reaching out to assist further and make a suggestion for another fabric that should work better for you.

Reviewed April 18, 2022

I found the underwear does not fit men with athletic butt. Rides too low in back. Also wore a hole thru on the backside, probably due to the same reason. Have purchased other high end underwear and am much happier with them.

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Response from Tommy John

We appreciate you sharing your feedback and we would like to try to get you into something that fits you better. Additionally, we are sorry to hear of the hole, as that should not have occurred. Our team will be happy to assist so please reach out to us at support@tommyjohn.com.

Price

Reviewed March 3, 2022

My husband really loves these underwear. The problem is that he has 14 pair of underwear that definitely are not cheap, but have torn around most of the waistband. It’s VERY disappointing. I won’t be buying anymore.

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Response from Tommy John

While we're glad your husband is liking his Tommy John underwear, we're sorry to hear of this issue. That is not typical and our Support Team will be happy to assist. Please send us an email at support@tommyjohn.com.

Customer ServiceOnline & App

Reviewed Jan. 8, 2022

The Tommy John website will not allow my one star review to submit, so using this site. Purchased the Second Skin bra last year and the material that touches my shoulder blades itches. I do not have sensitive skin and this is the first time I have purchased an itchy bra. Customer service would not refund as claimed but insisted I return it for replacement. During the pandemic I was unable to do this so am stuck with an expensive bra that I cannot wear. Very poor customer service and there's no answer why their material is so itchy.

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Response from Tommy John

We will be reaching out!

Verified purchase
Price

Reviewed Sept. 21, 2021

I have been purchasing Tommy John for my husband for 2 or 3 years now, and he has loved the comfort of the underwear. However, several pairs of the underwear have ripped at the top seam, and his comfy pants ripped at the knee as well. At first I thought it was just a fluke, but now I firmly believe the underwear is poor quality and just doesn't last. For the price you pay, the underwear should not have to be thrown away after a year or so of use. And to be clear, he doesn't wear them all the time, mainly on weekends, and not at work, so they are not being worn too often. I will not be purchasing Tommy John products again, and I would not recommend them ever again.

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Response from Tommy John

Stephanie, we're terribly sorry to see this & will be sending a message to you!

Reviewed Sept. 5, 2021

Dear Tommy John. If you are reading this, then you now know. It's time for us to go our separate ways. We've had our issues in the past...You would try to make it right and I always gave you another chance. But I can't give you chance after chance anymore. My patience has worn out. It's time for us to go our separate ways. In all seriousness I have spent a ton of money on your product and I enjoy wearing them, however, every single pair of underwear I own from Tommy John has ripped in the exact same spot (the perineum area). You've replaced underwear in the past (several times) and even the new ones ripped. I literally have to throw away 6 pairs... Underwear that isn't even a year old... Literally, Valentine's Day, St. Patrick's Day, and Christmas theme underwear all worthless in less than a year. I'm fed up/annoyed/frustrated/done.

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Response from Tommy John

David, we're so sorry to see this & will be sending a message

Price

Reviewed Aug. 4, 2021

I like the comfort and fit of the men's underwear - bought 10-15 pair. However, the material gets prematurely worn out. Every pair has a hole in the crotch area or is about to get a hole (material worn out). These aren't old.. For the price, the quality is poor - I expect more out of the underwear given the price. Buyer beware, I didn't check reviews before my purchase. Otherwise I would have seen the other reviews about poor quality. I won't return for additional purchases from Tommy John, which is unfortunate because I really like the brand/fit.

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Reviewed July 24, 2021

I love the feel and look of these briefs but I have now had several wear out within 6 months. The crotch area becomes very thin and ends up getting holes. Do not have this problem with other similarly priced brands so not sure what the issue is but will keep me from coming back.

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Response from Tommy John

Terribly sorry to hear this. We'll be in contact!

Reviewed July 21, 2021

I had two pairs of Tommy John boxer briefs. Both developed holes in rear in 5-6 months. My wife bought me 2 more because I commented on how comfortable they were. I wish I saw this before purchasing since a lot of people seem to be having same issue. Is there a class action lawsuit? $40 per pair and 5 months lifespan is unreasonable.

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Response from Tommy John

Phil, we'll be reaching out!

Staff

Reviewed July 4, 2021

My husband saw Tommy John underwear in an ad and HAD to try them. They were absolutely amazing. They felt great, looked great. However, I can't imagine anyone who would be willing to spend that kind of money every few months. The first pair got holes all in the crotch and rear area. I chalked it up to a "faulty" pair and didn't think anything of it. The other three pair have done the same. I cannot, will not, spend my money on this product again and it's a shame, because he loves to wear them.

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Response from Tommy John

We'd like to help, please reach out to us directly for assistance! support@tommyjohn.com

Reviewed June 20, 2021

These underwear survived one year (about 20 washes) before falling apart. Multiple holes in the crotch area and unusable. I am bitterly disappointed. I received these as a Christmas present and was very excited at the fit and feel. But who can afford to replace underwear every year?

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Response from Tommy John

Not normal at all, please reach out to us directly for assistance! support@tommyjohn.com

Reviewed May 10, 2021

I have been on a search for quality men's undergarments. I got tired of the "big warehouse" brands that are made to fit very well on manikins. There had to be something on the market that didn't have to be pulled down every 10 min. I have tried just about every variant of Tommy John's men's underwear line. They are all very comfortable and don't have to be pulled down nearly as often. Those are the positives. The price is ridiculous and they only last about 5-6 washes before they fall apart. The material breaks apart and leaves lint pieces stuck in any and all creases and cracks down below.

I can see where they were going with these, it is not without some merit. They need to fix one of the two major issues to make these a viable option for most guys. (1) PRICE- The comfort level is better than most men's under garments on the market so if the price wasn't so high it might be worth considering these even though they don't last very long. (2) Longevity - If you want to charge so much for your product you need to make them last more than 6 uses. Tommy John, you can't have it both ways. Either build a great product that lasts and charge accordingly. Or admit that the durability is sacrificed for comfort and the product has a short service. Live and charge accordingly. If either of those happens I will gladly buy your product for me and my entire household.

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Response from Tommy John

Not normal at all, please reach out to us directly for assistance! support@tommyjohn.com

Reviewed March 20, 2021

I purchased women underwear for X Mas from Tommy John. It does not hold up even though I separate my delicates from my normal wash. I've emailed the company to get my order number and have yet to get a response. They don't hold up to delicate washing cycle!

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Response from Tommy John

Very sorry to hear this we'll reach out!

Reviewed March 9, 2021

Plain and simple, at $30-35 per pair, Tommy John underwear should last longer. Every pair I have ever had rips or disintegrates in the seat or crotch. Many within a few weeks and only after a few washes (following the washing instructions to a tee). This is a systemic problem with Tommy John products and it has been this way for years. There seems to be no effort on the part of TJ to improve the serious quality issues that they have with their materials and workmanship. These products are a hard pass in the future. No one should waste their money on this company's shoddy products.

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Response from Tommy John

We’ll get to the bottom of this!

Reviewed Feb. 1, 2021

I keep getting jock itch. I have tried everything on the market. Nothing works. I own 30 pair of Tommy John that I wear every day. My doctor suggested that I try a different brand of underwear. I did and guess what Jock Itch gone. I guess I have to throw out $900.00 worth of underwear from Tommy John.

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Reviewed Jan. 24, 2021

These are the most comfortable undies I've ever worn!! That being said, the quality of the product does not match the price tag. Several pair of a recent gift pack are already fraying on the edges :( making them garbage unfortunately.

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Response from Tommy John

Not acceptable we will reach out to correct!

Reviewed Jan. 22, 2021

Updated on 12/10/2021: The pajamas I received were incorrectly sized, and the pants were poor quality. I attempted to resolve the issue within their stated return policy window; however I received an initial response that someone would look into my issue, which never happened. I attempted to follow up a couple of times more, but was eventually offered a small credit, if I purchase another item. Tommy John did not stand by their product, nor have they made any attempt to correct the issue. Their lack of honesty, service and quality should be avoided. There are SO much better and higher value places to shop.

Original: The pajamas are fairly comfortable; however the pants only fit taller men. While I am a less than average 5'7" I have never purchased pants this long in length before. These pajama pants may be good for any man, as long as he is at least 5'10" tall. For anyone less than this, I DO NOT RECOMMEND.

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Response from Tommy John

So sorry to hear we'll reach out to make this right!

Reviewed Jan. 13, 2021

My wife responded to a television ad for Tommy John undergarments. She ordered two Women’s Second Skin High Rise Brief 3 Packs. The advertisement stated that she could return the items for any reason whatsoever. It also claimed these briefs would not ride up or roll at the waist, however, they do both and fit poorly. When I requested a return authorization I was asked if they had been washed or worn. My wife always washes her clothes before wearing so I responded yes. She had only tried on a single pair before she knew they weren't going to live up to the hype. The customer service rep informed me that they could only take back items that hadn't been washed or worn. Luckily, she hadn't washed the black pairs, So I was able to get a refund for those two pair, but she is stuck with 4 pair that she will never wear because they do not fit correctly or comfortably.

If you really dig into their return policy it is stated that they will not accept returns for items that have been washed and or worn, however, this is not what they claim in their ads. In fact, my wife spoke to a customer service rep prior to ordering the briefs and was told that she could return them if for any reason she was dissatisfied, at no time was she advised of the specifics of their return policy. Additionally, when the products arrived there was no correspondence of any kind, not even a packing slip. A packing slip with the return policy clearly stated would have saved us a lot of money.

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Response from Tommy John

Hi Paul, we deeply apologize for this. As per our first order guarantee, we do offer a refund on one worn pair of undergarment.

Reviewed Jan. 1, 2021

I placed an order on 12/14 - After a few days, I realized the order was still processing. I called customer service, and was told it never got sent over to shipping. Well, once they sent it to shipping, the product was out of stock. I kindly asked that they just refund my money. Simple enough to me, but for Tommy John, it has been a nightmare. This is January 1st, and I am STILL in an email battle to get a refund. They only wanted me to pick something else out, or get store credit. Just be aware before you place an order with them The customer service is now saying it was lost in the mail, when I had already talked to them on the phone, and they clearly stated it NEVER GOT SENT OVER TO SHIPPING. They told me they don't do refunds for lost mail. Well mine wasn't lost in the mail, but merely a case of them dropping the ball on their end. I have purchased so much from Tommy John in the past, but that is coming to an end.

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Response from Tommy John

So sorry to hear this we'll reach out via DM.

Reviewed Nov. 21, 2020

Women’s underwear, paid $22 to try a pair and they wore out within 2 washes (followed care instructions). The navy blue underwear become see through and thin and by wash number 5, the waiste band had lost any semblance of elasticity and would not even stay on my hips any longer. This product is garbage!

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Reviewed Sept. 25, 2020

Purchased black and white underwear. The black are very good - the white poor - After first wash turned yellow and not as stretchy as the black. When I complained they did the usual - 15% discount on a new purchase - given the high pricing that means they give you nothing! I used the credit for more white and same issue 0 turned yellow! Not worth the high price - I notice the advertising on FOX has disappeared - I am thinking this is a one hit wonder - made a hit made some money now disappeared in part since they have few repeat customers. Do NOT buy their products - see the other reviews and overall rating - really bad.

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Reviewed Sept. 22, 2020

I love the feel of the underwear at the start but the legs rolling and bunching up in the crotch area pinching horribly is an issue. I can’t say that they would all do this but the boxer briefs I have for less than 6 months are not what I was hoping for. For the price per pair I would have expected better qualities. Would I buy more of the same? Not if they all do this. I also have one pair with holes starting to form around waistband (small but there). I hope they can correct the problems. I would love to own the underwear with the quality points Tommy John assures the customer their products will be above other brands. Fingers crossed.

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Tommy John Company Information

Company Name:
Tommy John
Website:
www.tommyjohn.com