Collections Etc. Reviews

Beware of this company Collections Etc. It does not care about any customers. Or do they have anything other agenda than greed to make money! I was charged double on my Bank Account for what they call some kind of hold to ensure payment and they claim it is not get charged and will drop off eventually...But it was charged and all my other bills turned out with insufficient funds and was charged several times on my account for insufficient funds and aside from making my bills not get paid! I called three times and even asked for supervisor and Corporate Phone Number but was told it wasn't charged as if they are scripted to say that and know it is but do not care. We will never purchase from them ever again. We hope to get our message and everyone's Bad experience out to the consumer!!! Jeff

Be aware!!!! Horrendous customer service!!!! We placed an order for my 85 year old mother in-law and not even 10 minutes later realized it was the wrong size. Robotic manager refused to help. He said could not change size or cancel order. Manager said we would have to receive order and pay usd $ 11.99 to return and reorder the right size. We have never dealt with such despicable customer service. Do not recommend and will never use #Collectionsetc again.

Updated on 05/17/2025: This is the most pathetic & the most dishonest company ever!!! THIEVES. DO NOT ORDER FROM COLLECTIONS. They still owe me a 7.00 refund from AUGUST of 2023 that was never sent. I ordered chair covers & lingerie products. When they were delivered on the white attached receipt it stated that my order today resulted in a $7 overpay & that a refund would be sent in 4 wks. When I never received it I wrote Collections inquiring about no refund money being sent. I wrote 3 letters & they ignored my complaints. That is a 7.00 THEFT. In the meantime that loser company is still sending me catalogs saying "We miss you". Um ya- their products are total garbage that are cheap looking & look nothing like the picture. Don't waste your money!!!!

I ordered an item, never received confirmation or item. Waited a few weeks, ordered a new item instead. Received both orders a few days apart. Was told there was a computer problem with first order. Called customer service to return one of the items which was never opened, was told I would have to pay the $11.95 shipping. Ridiculous! It was not my fault they had a computer issue. VERY POOR CUSTOMER SERVICE. Do not order unless you are absolutely sure you will keep item.

My mother who is 92 years old picked out gifts for a few family members and paid with her credit card which was charged by this company on 11/23. No order ever arrived. I called about a week before Christmas and was told by a customer service rep that the order would absolutely arrive by Christmas Eve. It did NOT! So each day after, we thought it would eventually arrive. I called them again and spoke to a gentleman named Leo who apologized and said that according to his computer, the order was shipped but most likely stuck in transit somewhere and he reviewed the order and said it would ship out the next day and take about 7-10 business days.

Called Kansas District Attorney, Collections Etc is Running a Ponzi Scheme. Placed 4 orders online, all came up with error messages. That order could not be placed. No order. No order number. Come to look at my credit card linked to bank account. Collections etc has STOLEN $900 dollars in pending authorizations for no order. These company is running a Ponzi scheme holding pre-authorizations with no orders with no order numbers to reference. However, on my bank account it's clear it's from Collection etc $258 4 times. They will not release the funds after 12 days. That is a Ponzi scheme. It's Christmas, they ruined my holiday shopping deliberately thieving company.

In May 2023, I purchased two bed comforters total cost $86.45. I had to pay $25.50 to mail back. Original shipping cost non-refundable. Total refund to me $33.22! SCAMMERS, you will get ripped off too if purchase from Collections Etc!

I bought 2 shirts for $42.33 (actually price was $39.76 but they added a hidden $2.50 processing fee that was not displayed on their screen due to their numerous computer errors) via DEBIT CARD that goes to my checking account. They charged me the $42.33 plus 2 charges that I NEVER SUBMITTED TO: $39.76 and $71.84. This is outrageous and fraud and bad business practices.

I really love this site and order from it all the time and so do my children but the fact that they are selling sexual toys and devices is really a turn off and inappropriate for this kind of family style magazine and so unnecessary it ruins the cuteness and wholesomeness of the catalog.. now I have to be careful of my children flipping through it.

I ordered two pair of women's stirrup pants on 31 JAN 2023 which arrived late in February. These items were priced at $27.99 each. AFTER the charge of 55.98 (plus $3.92 in tax and $10.99 in shipping) I received an email that they tacked on another $6.50 for 'processing.' PayPal notified me of this additional charge post purchase. I took one pair out of the bag and the material was not only of very poor quality, they sagged! I immediately returned them and it wasn't until today 14 MAR 2023 that I received an email for a credit of only $27.99! I had to call the company (customer service) who said that that was incorrect and they had credited me another $27.95. I would never trust this company or its products EVER.

I placed an order and at checkout agreed to pay the amount of my purchase. I paid via PayPal. The charge that appeared on my PayPal account was for $6.50 more than I agreed to for Handling & Carrier Surcharge, I think it is fraudulent to add charges AFTER the buyer agrees to pay the invoice with no notice until the buyer sees their PayPal account. I called to resolve the issue with Collections, etc. and the 1st agent I spoke with said the amount would be refunded when I received my items. When it was not I called to check on it. There were no notes about my previous conversation. I believe she told me that to get me off the phone. The other agent was very polite but resolute that no refund would be issued. If I were to return the items, they were still going to keep the $6.50 Handling & Carrier Surcharge. I know it is only $6.50 but how many times a day are they doing this?

This company is a FRAUD. I purchased $354.09 in merchandise and they placed a hold for over $1,500 with my bank. This has overdrawn my account by over $600. I called Collections, Etc. and have been told by 3 different people that this is their pattern and practice. I was also told not to worry. That the excess funds will be released in 6 days. WTF? My account is overdrawn by $600 leaving me without access to any funds for 6 days and they casually tell me not to worry? They actually got nasty with me. I guess I'll just go without food for the next 6 days. Needless to say, I canceled my order and am sitting waiting, hungry, for my money to be returned to me.

ON Dec 7 I ordered wolf T shirt for Christmas. They said cut off date is the 8th for christmas delivery. My package stayed on their warehouse for 4 days after order was confirmed. Now on the 20th of Dec it has been in Illinois for 10 days. Now on Dec 20, 13 days after confirmation according to tracking it is still in Illinois. Called them, talked to supervisor as the operator could not speak english very well and could not understand her. Supervisor stated that she could not have it here for Christmas. Said she would refund. No refund has been seen. Previous order was from them from Amazon. RECEIVED AN email stating it had been delivered. But it had not been delivered. It did come the next day though. They tack on a handling charge separate from shipping which doubles the price of your purchase. These people are so corrupt. Now you must order merchandise at least a month in advance. They need to be fined or shut down.

I agree with the others-They don't clearly state the add on charges when you place your order-then when you see it on pay pal-the charge is double from what you saw on the Collections order site-(I called & was told it was all explained if you click on FAQ at the top of the page-(frequently asked questions)-then you see line after line of things you would never know about if you didn't read it all)-I told them this should all be upfront & it should show up when you place an order-not after-They charge almost the same amount as the item & call it "handling charges". I think they have cute products, but I am done with them-They need to be investigated for their deceptive practices. You should see every charge before you agree to pay-not after-They have lost my business forever.

Firstly, I could never get the free shipping code to work, somehow got signed up for their monthly "savings plan" for $17. Did manage to get out of that. Secondly, what I ordered didn't look anything like the pic, was such poor quality it shouldn't even be being manufactured, and was just worthless. Sent it back, took forever to get acknowledgement on that, FINALLY got a refund, but not for full amount. Yes, they keep $12 for return shipping, whatever, but I still never got the full amount back. A few dollars short, but I give up. Don't bother calling them. Call center is in India and you cannot understand them in the least, especially if you have even a minor hearing issue.

My mother ordered Aug 30. Was charged for order on on Sept 6. They show it shipped on Sept 6. She hasn't received order and it is now Nov 1, 2022. She called Oct 10 was told it was on its way by someone she could barely understand. (Had such a thick accent in their voice.) I have emailed a couple of times and have received the runaround. Didn't figure calling would work. Don't order from them. They don't have any customer service that can help you.

I used to always buy from them in the past. I placed an order and they lost it, are refusing to refund my money and reshipped the item and charged me again. Customer service is not helpful at all. I even used Paypal to keep from unauthorized charges and they still charged me. Now have my bank involved in getting my money back. I would strong advise staying away from them.

Used to be a good place to get products "cheap". Not anymore. They now add on a "handling charge" with each order which negates any savings you may think you are getting.... Do Not waste your time here.

They received my order in Wisconsin. I'm in MO. The company is in Illinois. Why is my order sent to Wisconsin to begin with? They tell me well I gotta wait 7 to 10 days. Don't nothing take that long. Never again. I will be filing a complaint.

Every time you order they say no delivery fee or 99 cents. They charge a fee and they tell you that it is a service fee etc. Terrible company and service. Always a problem with this company. Don't buy from them.

Updated on 01/16/2022: WHY BOTHER, I am still out 10.98, I will never purchase from Collections Etc. again..problem solved, but I lost the shipping cost..I unfortunately never heard of you before....THIS IS SO WRONG!!!! WHEN IS THIS GOING TO STOP?

I ordered online from Collections, Etc. on Dec. 2. When tracking my order, it showed nothing had yet been shipped by Dec. 16 even though their site states it will be shipped within 7-10 business days. Called them and talked to someone who was very difficult to understand and was told the order was "printed" (whatever that means) on Dec. 8 and I should, again, get it within 7-10 days. She couldn't tell me whether it's actually been shipped yet or not although there is still no tracking number, but said I should call back after that number of days if I still don't have it. She said I couldn't cancel the order as it had already been printed even though it hadn't been shipped. So I have no order and have no idea when it will be shipped but I can't cancel it. Do not order from this company ever! I've had trouble with them before and should have known better so I'm warning you.

Do not buy from this website!!! I ordered a Christmas Tree Nov 13th. E-mailed to check status on Dec 5th. The reply I got said it had been shipped. Checked tracking status Dec 16th, said it was delivered Dec 11th. Never received this item. No phone # listed to call.

I placed an order on Nov 16, 2021 for 3 in stock items. It's now Dec 2. My order has not shipped. Emailed & called customer service. They claim UPS or whoever hasn't picked up the order, but Collections isn't doing anything about it.

Placed an order by phone and got denied because I was using a foreign debit card, but my foreign bank sent me a text message right away saying the company has charged the amount of that unsuccessful purchase. I called back Collections Etc and they told me if there is no order number and there won't be any charges. Big lies! They charged my foreign debit card again in 30 days without any notice or giving out any order number. I feel I have been cheated and robbed. Horrible customer service. Untrustworthy company.

My mom loved The set. It was very pretty when she got it. She put it away till she got her new bed. It was bought in May. She put it on her bed in Oct. Washed it yesterday and the seams came apart. We called and was told, "Sorry we can't help you. It's been over 120 days since you got it." She has done business with them over 20 yrs and she paid 50.00 for a piece of junk and all she wanted was to send it back and get it replaced. I told them, "You just lost a good customer." She was just fixing to start ordering Christmas from them. When we hung up she went to her room and threw away all her catalog. They were very rude. They do not stand behind their product

I ordered a product and was sent wrong item. Offered to send it back. Told to keep it. I would be sent correct product. That never happened and money never refunded even after multiple calls and emails. The supervisor said there was nothing she could do for me and was very unkind. I am on disability. 50 dollars is a great deal of money for me. After 3 months I have given up. I ordered a solar umbrella tree and was sent a wireless doorbell.

I was on a waiting list for an item from this website and I received a notice that it was back in stock. It was $15 and they said "free shipping" on $40 or more so I spent a few hours shopping. THERE IS A HANDLING FEE!!! But I proceeded to make my purchase and then it refused my credit card twice. So I called the 1-800# immediately and was told my "in stock" item would not be available for 6 more weeks. I proceeded anyway and then they told me another item was out of stock. (There was one left before I made this call.) I was so frustrated that they wasted several hours of my time that I said to cancel the whole order.

I tried to order a few items and put in free shipping code and it charged me shipping!! I called and people there are clueless!! Trying to get my money back. I cancelled it and no email confirmation for cancel. They are horrible!!

I wish I had found this site before dealing with Collections Etc. I agree with all the other 1 star reviews and wish I could give a zero-star rating. In past years this company was good but that is no longer true. Half of my ordered products were defective and I convinced them to send a pre-paid return label. My refund was to be to my credit card. Instead, they put only half of my refund on the credit card and sent a merchandise certificate for the other half. This certificate expired in 7 days and could not be applied towards the processing fee, or shipping and handling, or taxes. Upon calling, I had to ask for a manager who finally said he would return the missing refund to my credit card and it would take 7-10 business days. Of course the refund never was sent so another long phone call was needed.