About Collections Etc.
A link has directed you to this review. Its location on this page may change next time you visit.
- 3,743,927 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
Updated on 01/16/2022: WHY BOTHER, I am still out 10.98, I will never purchase from Collections Etc. again..problem solved, but I lost the shipping cost..I unfortunately never heard of you before....THIS IS SO WRONG!!!! WHEN IS THIS GOING TO STOP?
Original Review: I measured my calf as asked by seller 16'" however you cannot get the sock on or over your foot. I went to return them and Collections want to deduct $10.99 postage from my return. This is W.R.O.N.G. The sellers are Proviso, Melrose pk. ILL. 6163..yes that is the info she gave me. I would be a fool to send them there, please can you help me to just get ALL of my $? I should not have to pay return postage on such A POORLY ADVERTISED PRODUCT. THANK YOU..S **
I ordered online from Collections, Etc. on Dec. 2. When tracking my order, it showed nothing had yet been shipped by Dec. 16 even though their site states it will be shipped within 7-10 business days. Called them and talked to someone who was very difficult to understand and was told the order was "printed" (whatever that means) on Dec. 8 and I should, again, get it within 7-10 days. She couldn't tell me whether it's actually been shipped yet or not although there is still no tracking number, but said I should call back after that number of days if I still don't have it. She said I couldn't cancel the order as it had already been printed even though it hadn't been shipped. So I have no order and have no idea when it will be shipped but I can't cancel it. Do not order from this company ever! I've had trouble with them before and should have known better so I'm warning you.
Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
Do not buy from this website!!! I ordered a Christmas Tree Nov 13th. E-mailed to check status on Dec 5th. The reply I got said it had been shipped. Checked tracking status Dec 16th, said it was delivered Dec 11th. Never received this item. No phone # listed to call.
I placed an order on Nov 16, 2021 for 3 in stock items. It's now Dec 2. My order has not shipped. Emailed & called customer service. They claim UPS or whoever hasn't picked up the order, but Collections isn't doing anything about it.
Placed an order by phone and got denied because I was using a foreign debit card, but my foreign bank sent me a text message right away saying the company has charged the amount of that unsuccessful purchase. I called back Collections Etc and they told me if there is no order number and there won't be any charges. Big lies! They charged my foreign debit card again in 30 days without any notice or giving out any order number. I feel I have been cheated and robbed. Horrible customer service. Untrustworthy company.
My mom loved The set. It was very pretty when she got it. She put it away till she got her new bed. It was bought in May. She put it on her bed in Oct. Washed it yesterday and the seams came apart. We called and was told, "Sorry we can't help you. It's been over 120 days since you got it." She has done business with them over 20 yrs and she paid 50.00 for a piece of junk and all she wanted was to send it back and get it replaced. I told them, "You just lost a good customer." She was just fixing to start ordering Christmas from them. When we hung up she went to her room and threw away all her catalog. They were very rude. They do not stand behind their product
I ordered a product and was sent wrong item. Offered to send it back. Told to keep it. I would be sent correct product. That never happened and money never refunded even after multiple calls and emails. The supervisor said there was nothing she could do for me and was very unkind. I am on disability. 50 dollars is a great deal of money for me. After 3 months I have given up. I ordered a solar umbrella tree and was sent a wireless doorbell.
I was on a waiting list for an item from this website and I received a notice that it was back in stock. It was $15 and they said "free shipping" on $40 or more so I spent a few hours shopping. THERE IS A HANDLING FEE!!! But I proceeded to make my purchase and then it refused my credit card twice. So I called the 1-800# immediately and was told my "in stock" item would not be available for 6 more weeks. I proceeded anyway and then they told me another item was out of stock. (There was one left before I made this call.) I was so frustrated that they wasted several hours of my time that I said to cancel the whole order.
I tried to order a few items and put in free shipping code and it charged me shipping!! I called and people there are clueless!! Trying to get my money back. I cancelled it and no email confirmation for cancel. They are horrible!!
I wish I had found this site before dealing with Collections Etc. I agree with all the other 1 star reviews and wish I could give a zero-star rating. In past years this company was good but that is no longer true. Half of my ordered products were defective and I convinced them to send a pre-paid return label. My refund was to be to my credit card. Instead, they put only half of my refund on the credit card and sent a merchandise certificate for the other half. This certificate expired in 7 days and could not be applied towards the processing fee, or shipping and handling, or taxes. Upon calling, I had to ask for a manager who finally said he would return the missing refund to my credit card and it would take 7-10 business days. Of course the refund never was sent so another long phone call was needed.
The next manager contradicted the first and said he could not reverse the merchandise certificate and would not provide a reason for splitting the refund. Of course their process is obvious in that they want you to have to continue purchasing from them. As for me, I will never purchase from them again, both for the poor quality of the products and for their keeping of my money. I guess they feel they have won.
Collections Etc. Company Information
- Company Name:
- Collections Etc.
- Formerly Named:
- Taylor Gifts
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.