Collections Etc. Reviews

Lies, lies, lies!! I have requested a mail order catalog for an elderly friend who used to get those all the time. Every email I sent got a response like. "The catalog is on the way"," The catalog got lost in the mail", etc. Someone is disregarding mail order catalog request. Ignoring the emails too. If it's under new management, the manager needs to be fired! They can't do their job!!

Placed large order Nov/12/25, told would ship out that day per Anna and would be in week of Thanksgiving as needed by then. Called on Dec. 3rd (3 weeks later) asking about my order, informed not shipped yet. I cancelled that order and asked to speak with a supervisor, told her name was Alex & spoke about the cancellation. She informed me I would have to pay to return the merchandise as they no longer have return labels and the cost would come out of my refund.

Faux Hosta plants are not as pictured in the catalog. After you open them up each bush is sparse and ugly. I had to add other silk flowers to make a nice display . Catalog says free shipping over $49 but I was charged shipping anyway.

I keep getting a charge on my credit card for $21.05 every month from Collection Premier Savings on my (Discover card). I tried to cancel this service as I never got anything from it nor did I sign up for it. I thought I cancelled it as they said it was cancelled but still getting this charge. I will never buy anything from collection catalog again. I would certainly like to cancel this service.**

Very unhappy! Placed an order. They took money out of bank. Never received conformation, so I called customer service. They couldn't find it, was confused. He finally found it and said item out of stock. Could barely understand him. Politely asked if he could substitute item with something similar. Didn't understand. Was rude. Asked to be transferred to another rep and he said not allowed. Awful customer service. Not worth the headache.

I ordered a sofa and loveseat covers and they were defective. Neither cover fit and I have ordered many covers like these over the years from other retailers and was never disappointed. This company does not provide quality products. These covers were cheaply made and all good covers have simple instructions. This was a disaster since we had to spend hours trying to make the covers fit because we were expecting company. The covers did NOT go on easily and did not even slightly cover the sofa or loveseat. Please save your money and buy quality products that may cost more but it's less trouble in the end.

This Collections Ltd,,,, highly worst ever shopping venue I've ever encountered. 1, I stupidly ordered first time ever from them and item was received ok. But, They charged me twice for the same order. 2. Next I find out they enrolled me in a crazy discount club I never authorized. 3. I called, was told I'll be refunded the $19.00 for the subscription. 4. I'm told that I have to wait 2 weeks for the second charge to be received to my Paypal. The rep on the phone was very short with me and she actually hung up on me!!!! STAY FAR AWAY FROM THESE CROOKS.

We purchased a holiday decor for a relative a month before we needed it to arrive, shipping indicated it was going to take 7-10 business days. After two weeks later we hadn't received notice that it was delivered. We called the company to find out the status, we spoke with someone who indicated that it was an address issue, we confirmed the correct address, they were going to send it out, we asked if they could send it expedited since we ordered this weeks ago, she said they couldn't because they couldn't change anything with the order, that it was set. We then asked to speak with a manager because it is an error on their end.

I've ordered from this catalog for several years. Some products are ok; many are not. My complaint now is the claim "Free Shipping" is deceptive. Unlike most other catalogs, Collections charges you a Processing and Free Replacement fee. It isn't mentioned until you are ready to process your order. This cost often negates the free shipping offer. I will not order from this catalog anymore due to this ridiculous fee.

Ordered a Tabletop Christmas tree on sale after Christmas. It came defective and they want you to pay for shipping back. Very disappointed. Never asked how can we make it right? Just told me I have to pay to ship a defective item back. They lost a customer. Don’t do it!

Ordered item on 12-16-2024 as a Christmas gift. Ended up being the wrong color so I contacted them on 12-25-2024. The representative told me they would send the correct item and I should keep the wrong one. 12-26-2024 received notification from credit card about a new charge for $53.38 so called Collection etc about this charge. Was told they refund original charge and recharged my card minus their handling charge without my permission. I have called them about this, each time they say a refund to my credit card has been done. First time it was done supposedly on 12-27 then called on 12-31 they said it was done on 12-30. Called 1 hour later. They told me it would be done on 1-1-2025. They've received the payment so now I'll have to do a dispute with credit card company.

"Alex" in their Customer Service LIED repeatedly when I tried to place an order online and didn't receive an email confirmation. When I called, he said, "There is no order here for you." So I placed another order online with the same result, Several days later when I still hadn't gotten an email confirmation of my order, I called again and "Alex" or a male counterpart told me the same thing-- "There is absolutely no order here, it did not get placed." I told him there were "pending charges" on my credit card from Collections Etc., and he assured me it was a glitch, that there were NO pending charges because NO orders had been placed online. He offered to place it for me. Like an idiot I let him. He added items I NEVER purchased, did not give me the 20% discount to which I was entitled, and worst of all, I got THREE orders sent to me and I was charged for all three orders.

I had never ordered from Collections before, but saw a few Christmas decor items I liked. With “free shipping” I thought it was a good deal. I paid with the total with PayPal. Later, I got a message from PayPal with the updated total I was charged, including extra processing and handling fees. It makes me angry not only at Collections, but also at PayPal for allowing charges to be added to the total I had already approved and paid.

I will continue to use this company but watch out for hidden fees and free shipping is not free at all. Also gift certificates are not what they claim to be. Just be mindful of what you purchase. Items are much smaller than what they look like in magazines especially the statues and solar statues. They also don't put working batteries in items that are supposed to come with batteries and the storage bags rip. They don't hold anything heavy. I do like some items they sell but I try to be mindful of what I buy because some items are way overpriced and not worth the money.

I attempted to place an order at Collections Etc. and it didn’t process. I placed the same order again and this transaction was processed. When I saw my bank statement the next day I saw that I was charged for both transactions even though the first didn’t process. When I called Collections Etc. the customer service representative said they have no transaction number or record for the first failed transaction and they can’t refund my money. This customer service representative said to go deal with my bank if I don’t like it. This customer service representative acted like I was bothering her and she heard this story a million times.

I purchased the non slip carpet treads for my stairs because I have fallen several times and then my Golden Retriever fell down them last week. These are not non slip, but an overpriced piece of carpet. There is a tiny adhesive strip in the middle of the steps that I almost didn’t see. It does not adhere to my steps. I had to go to Home Depot to buy some carpet tape. If I had believed that these were non slip and put them on my steps I would have broken my neck. This product is a safety hazard. I had already decided I would keep them and buy my own adhesive but I wanted Collections to know about my experience.

I received my order of a Copper Bullet Pocket Hose from Collections, Etc and have a problem with it. When I turn the water on at the spigot outside with the sprayer and hose in the off position, it expands but as soon as I open the sprayer and hose for the water to come out it retracts back to original position. Collections, Etc wants me to return it at my expense or get a return label and they'll deduct $12 from my refund. Copper Bullet Pocket Hose refers me back to Collections, Etc. No one seems to want to help me with this that won't cost me more money. I've paid about $55 plus shipping to get it. Now have to pay to return it. It's not like I just changed my mind, the hose is defective.

I would give this company a -100. It is nothing more than a scam. Products are not represented well by the catalog and returning items is a nightmare. They charge you $11.99 with a return label and when you drop at USPS it takes 7-14 days just to get it picked and then another 30 days for them to process a refund if you ever really get one sent to you. DO NOT BUY FROM THEM.

Do not order from this company unless you want to throw your money away if you don't like what you ordered. Amazon is a much better option. Amazon has a policy that if you are not satisfied you can return the item. No questions asked and no fee. But not this company. If the item is unsatisfactory they will send you a return label after jumping through stupid hoops, but it will cost you $11.99 of your refund.

I would give not zero but I will give -10. I have the most trouble experience with company like this one. I called the customer service 3 consecutive times not to take order from one family member is mentally challenge. They promise me they going to restricted her in their sales database but they took her orders, when I call them why they oblige that the sales person miss three times didn't see the restricted order. I returned the merchandises since two weeks. Until now they didn't give back my money. The law doesn't allow to accept any transactions from incapacitated mentally challenge persons but Collections Etc. accepted!!!!

BEWARE--HORRIBLE COMPANY--DO NOT BUY FROM THEM. I purchased 8 pairs Collections ETC cotton knit cropped capris pants on Walmart.com., and received in two shipments--6 pair in one and 2 in the other. I tried one pair, did not like and returned all 8 pairs in original packaging in two shipments--6 pair in one and 2 in the other. I have been credited for 2 pair return shipment and only partially credited for 4 of the 6 pair return shipment. I have called Walmart and complained many times and am still fighting for the balance. BEWARE!!!

If I could give this company zero stars, I would. I used to buy from these guys and was always happy. However, they are nickel and diming their customers. By the time you add taxes and a ridiculous processing fee, you could have gotten the items elsewhere at a much more reasonable price. Never again...

I received a call from my bank about a fraudulent charge. My statement was showing an attempt to charge. Bank closed that down quick! I was not out anything except the inconvenience of waiting on a new card! Thank goodness I get suspicious activity notices. I would love to be able to prosecute them.

I received notification from my credit card company that this business was holding a $0.01 charge on my card. I have never heard of this company, my credit card company gave me the company # 620-584-8000 and "Vin" could not locate an account with my name or zip code, directed me to "Patty" at 847-350-5610 and she said their credit card processor was down and would call back... I will update if we receive a call back.

Purchased couch set that included 3 electric reclining chair components. Chairs on one side quit working due to bad plug. Called customer service and was told they would send tech out. Day tech was supposed to be here, get a notice that tech called out. I called and told them I could drop by and grab cord. They said a tech had to evaluate the issue. I told them I didn't need a tech, it was 100% obvious it was the cord. They said that I could not stop in and get new cord as it would have to be ordered. They ordered, never got confirmation email or call.