Collections Etc. Reviews

Lies, lies, lies!! I have requested a mail order catalog for an elderly friend who used to get those all the time. Every email I sent got a response like. "The catalog is on the way"," The catalog got lost in the mail", etc. Someone is disregarding mail order catalog request. Ignoring the emails too. If it's under new management, the manager needs to be fired! They can't do their job!!

Placed large order Nov/12/25, told would ship out that day per Anna and would be in week of Thanksgiving as needed by then. Called on Dec. 3rd (3 weeks later) asking about my order, informed not shipped yet. I cancelled that order and asked to speak with a supervisor, told her name was Alex & spoke about the cancellation. She informed me I would have to pay to return the merchandise as they no longer have return labels and the cost would come out of my refund.

Faux Hosta plants are not as pictured in the catalog. After you open them up each bush is sparse and ugly. I had to add other silk flowers to make a nice display . Catalog says free shipping over $49 but I was charged shipping anyway.

I keep getting a charge on my credit card for $21.05 every month from Collection Premier Savings on my (Discover card). I tried to cancel this service as I never got anything from it nor did I sign up for it. I thought I cancelled it as they said it was cancelled but still getting this charge. I will never buy anything from collection catalog again. I would certainly like to cancel this service.**

Very unhappy! Placed an order. They took money out of bank. Never received conformation, so I called customer service. They couldn't find it, was confused. He finally found it and said item out of stock. Could barely understand him. Politely asked if he could substitute item with something similar. Didn't understand. Was rude. Asked to be transferred to another rep and he said not allowed. Awful customer service. Not worth the headache.

I ordered a sofa and loveseat covers and they were defective. Neither cover fit and I have ordered many covers like these over the years from other retailers and was never disappointed. This company does not provide quality products. These covers were cheaply made and all good covers have simple instructions. This was a disaster since we had to spend hours trying to make the covers fit because we were expecting company. The covers did NOT go on easily and did not even slightly cover the sofa or loveseat. Please save your money and buy quality products that may cost more but it's less trouble in the end.

This Collections Ltd,,,, highly worst ever shopping venue I've ever encountered. 1, I stupidly ordered first time ever from them and item was received ok. But, They charged me twice for the same order. 2. Next I find out they enrolled me in a crazy discount club I never authorized. 3. I called, was told I'll be refunded the $19.00 for the subscription. 4. I'm told that I have to wait 2 weeks for the second charge to be received to my Paypal. The rep on the phone was very short with me and she actually hung up on me!!!! STAY FAR AWAY FROM THESE CROOKS.

We purchased a holiday decor for a relative a month before we needed it to arrive, shipping indicated it was going to take 7-10 business days. After two weeks later we hadn't received notice that it was delivered. We called the company to find out the status, we spoke with someone who indicated that it was an address issue, we confirmed the correct address, they were going to send it out, we asked if they could send it expedited since we ordered this weeks ago, she said they couldn't because they couldn't change anything with the order, that it was set. We then asked to speak with a manager because it is an error on their end.

I've ordered from this catalog for several years. Some products are ok; many are not. My complaint now is the claim "Free Shipping" is deceptive. Unlike most other catalogs, Collections charges you a Processing and Free Replacement fee. It isn't mentioned until you are ready to process your order. This cost often negates the free shipping offer. I will not order from this catalog anymore due to this ridiculous fee.

Ordered a Tabletop Christmas tree on sale after Christmas. It came defective and they want you to pay for shipping back. Very disappointed. Never asked how can we make it right? Just told me I have to pay to ship a defective item back. They lost a customer. Don’t do it!