Shipito Reviews

I asked my package to be returned to sender so I provided the return label provided by the merchant to Shipito cs. Julie said it was mailed out on 4/13 and there has been no update. I had to contact them every single day and they were clearly aware that the package was over 3k. When I asked she told me they have camera footage which shows package was mailed out on 4/13 and handed to USPS mailman and they have no liability on this and was told to file a investigation with Usps. But when I asked for camera footage, they refused to give it to me telling me that it’s their security. My package is missing and they’re clearly lying if they can’t provide the evidence that it was mailed out other than their words. I will be filing lawsuit against this company along with police enforcement getting involved. Then my package will be found.

Superior Customer Service. I want to thank Mariana, April and the warehouse crew at Shipito for going beyond the usual service in a recent special request. I recently needed to have some documents mailed to an address in the US. I am in a nationwide quarantine in Colombia due to the corona virus and unable to have my documents mailed out from here. I requested that they receive them electronically and send them on from their office in California. Their willingness to improvise on a request that was basically the reverse of the service they normally perform shows the superior level of customer support they give to their customers. The communication through telephone and support ticket made it easy to insure that the transaction went smoothly. I highly recommend their services to anyone looking for a package forwarding service.

I was made aware a package I sent to one of Shipito's addresses was a fraud attempt and after speaking to them they were able to put a security alert on my package and save it from being shipped out of the US. They were very quick to respond and quick to act and for that I'm grateful.

We're a online retailer, some scammer tried purchasing our product and ship it here for reshipping. We found out and called Shipito, asked them to hold the shipment and ship them back to us. They were extremely helpful, we managed to get our products back (we paid for the shipment and provided evidence). They're not scammers. Our company name is Avantree, so you know this is not a fake review. :)

I purchased Aluminum Hydroxide powder -- a simple, over the counter antacid (same as ** or **), in powder form for giving my cat. Shipito is refusing the ship it, insisting it is a "prohibited item" which is clearly ludicrous. They not only refuse to ship it to my original international destination but also refuse to ship it to me within the USA, which is beyond belief. Multiple emails asking them to explain how this could possibly be considered a "prohibited item" have been ignored after an initial message telling me the check their list of prohibited items, which I did but of course nothing of the sort is listed. Since then they have ignored all my emails and threatened to destroy it. May even have already done so, I can't tell as their website will not show the package details. Do NOT use this company unless you are prepared to lose your goods.

Shipito stole my smart watch and replaced it with a Santa figurine box, so that I can not recognize it from the photos they sent me (i.e. deceive me that it is the smart watch box in the Christmas wrapping). I only realized the situation when the goods were delivered. By that time, they refused all responsibility. I thank them for this expensive Christmas lesson and moving on. I hope no one will ever be cheated by this company like I was, so I am leaving this review everywhere possible to raise the awareness.

Shipito ship forward service works both ways. One delivers packages. The other is a scam to get you to pay for packs back and forth again and again, plus storage, either due to gross incompetence and/or in bad faith. I have had successful deliveries and the two latter. Customs and Federal Police in Brazil DO provide the correct information. Shipito charges you and says to your face tracking is not reliable. Guess what? I kept track easily and had a blow by blow report of had happened.

Used to be pretty good & price-efficient, but they've recently upped the shipping prices significantly, I had to pay no less than $28 for the cheapest shipping option for a small package (and they want more than $50 for faster shipping methods). It's now just about as expensive as eBay shipping services, and makes orders not really worth the while.

I registered with Shipito more than 4 years ago. It was a good company but recently I sent a package to my address in Algeria but by tracking the package it seems that it was returned to Shipito warehouse. I called the support but all he said I had to wait a day or two. Now, after more than 48 hours have passed, nothing happened.

They "disposed" (aka stole) my more than $500 parcel without my consent and then had the nerve to charge a disposal fee of $106. I asked them to extend the storage period but they ignored my message and "disposed" it on the next day, saying once the package is "disposed of" there is no way to retrieve that package. But when I asked what disposing actually meant in that context, I was suddenly talking against a brick wall with copy-paste answers. I kept asking where my package went several times and even offered to buy it back if one of the employees took it as a "present", I practically begged for any hint where I could buy my items back, but the only more information I got was that once the package gets "disposed of" it leaves the warehouse !!AS IF!! it was trashed.

So far so good, making adjustment in the service provided and the result expected, not all the time aligned but still continuing. Any service quality decrease, will induct increase of request number. Thank you.

I have nothing bad to say about your service as it was perfect, the issues was with UK Yodel. They "lost and found" my parcel 8 times in one warehouse, yes I know this isn't your fault but you might wish to look in to using a different delivery group in the UK as Yodel is the biggest complaint about delivery company ever.

I lost $150 with Shipito, they have to send me a package and the package has been returned because they put a single envelope letter into a big box. And after a few days, they ask me to pay again to mail out the same package and they trashed my package and ask me the pay $15 for the trashed package. They ask me to pay my very important document they have deleted. Stay away from this company, don't lose your money and your document with them.

Shipito offers a fantastic and easy to use service. They received all my packages and sent me prompt notifications once the packages were ready to ship out. Everything was done very quickly and anytime I had a question their customer service representative helped me. I am very happy with their service and I definitely recommend them to anyone who’s looking for this type of service.

Someone at Shipito stole my items worth over $120 and they gave me pathetic a $24, even after sending them screenshots of the PayPal receipts of items. This is totally unacceptable. I am a long time user of Shipito for 5 years now and even though I know and been given incentives to use other companies like MyUs, ReShip I still use shipito and this is how company treats me.

I started using this awful service in 2018. Out of all packages I sent through they lost 3. And guess what? They won't refund me in any way because I didn't select some crappy insurance. Stay away from these thieves!

When they receive a restricted item. When they receive a restricted item, they have the right to do not ship it BUT, when you send them prepaid shipping label and ask them to stick on package in order to pick up to send to another address in USA (not international), they reject and ask you to re divide the consolidated shipment and pay for each shipment 5$ special request and send them prepaid AWB for each shipment. Do you imagine that??? I have moved to Ship7.com. They are much better and smoother in dealing with dangerous Items. Though I was platinum member in Shipito and use it since 4 years and ship 4 shipments monthly. Avoid those complicated people please to don't increase your blood pressure. They are legal scammers.

I have been Shipito customer for well over five years. I had achieved platinum status several years ago. This status allowed me to get free consolidations along With other benefits like processing fees were free.Then the platinum status icon disappeared from my account so I asked them what happened. They told me not to worry my status was intact they just weren’t showing that icon anymore.

I used Shipito many many time before, about 15 times or more. Always trusted my goods on their hands. They sended a package to me at January 24th and the package never came. I'm from BR - Brazil, and they labelled my packed with BO - Bolivia. Many many days passed, no response by the carrier. The package was lost. It's very sad because I always trusted them and always received everything. So probably they won't pay me the $60.00 for my lost HealTech Servo Buddy, because I didn't have a insurance. Very sad by the poor job offered.

I have been using Shipito for 5 years now. I never had a bad experience. I used to ship packages from us to India. Only once my shipment got delayed because of Lithium ion batteries. I also had a first class mail item disappearing but it didn't have tracking number so I am not sure where it disappear. Their charges and membership are reasonable. I have compared prices from other shipping forward companies. I used DHL Express for shipping and the shipping charges were reasonable until last year. But this year it has increased. I don't know why. Is it DHL increasing charges or Shipito adding additional charges, I don't know.

Hello, I will share with you my experience with this company. I was a member for 2 years this company was amazing but recently this company became very boring and disturbing due to the many problems they caused.

Shipito tolds me how to resolve the issue, so this case is closed, thanks to this website and the shipito's customer care.

I am currently locked out of my account. I am unable to log in. I get to my page and can see half my account on the top half of the page and see all Shipito's blurb on a black bottom half. The page is frozen. When I complained, I was given a ticket number: log in problems. And then emailed a message which read, "Thank you for your email. I'll be away from the office until April 22, 2019 and will respond as soon as I can. Katrina"

Have used a few times, always charging additional small fees that I don't ask for. They once said there was a "Security issue" with a package because it wasn't addressed 100% correctly because the sender made a mistake and that gave the green light to them to add additional charges and fees which made the transaction very long and wasted a lot of my time. This company is purely a scam and they make their own rules as they go along. I WILL NEVER USE this corrupt sham company again.

Just have been told (after two months of claiming), that the parcel I have paid to be shipped with tracked service (DPD) is considered lost and I have no right to ask for reimbursement or refund at least! Doesn’t really matter if you pay more for postage as they are responsible for nothing. So not only you’re robbed of your goods but you even lose the money you’ve paid them! Their only explanation was I haven’t paid extra for insurance! I paid extra for tracked postage! This is totally unacceptable anywhere when you don’t get what you paid for. This is just theft. Awful experience, lost some valuable goods. :/

This company does not deserve ONE star. It is run by a bunch of scammers. I paid $54 for shipping to Europe, with the "parcel priority" shipping method, that is supposedly fast and trackable, but they sent it to me with RR Donnelley who are even worse than Shipito. There's no update on my package for a week and a half now, and no one seems to know where it is or if I'll ever receive it. I tried calling Shipito but they kept hanging up on me, and now my account is locked... They claim in the chat that it's because there were a few failed login attempts on my account, but I know they locked it because they don't wanna be held responsible for their horrible mistakes.

Been using them for years... never had an issue. Have shipped over 500 packages through them. Never an issue. We use them to return items from customers in the US back to the UK. Great company particularly since it can be very complicated to get items back but Shipito make it easy.

I'm happy Shipito take seriously the feedback and mailed me back. They made me refund and I hope they change one of their carrier (Airmail) because it's lost packages. But I hope in the future there still some cheaper options not only the expensive ones. Otherwise I have always get my packages intact except the one which get lost because of airmail.

Shipito binds you into a permanent charge as soon as you upgrade from standard. Just as for all other businesses that rely on regular card payments that get forgotten, so it is with this one. I accidentally noticed I have been paying $50 for two years without having a need for their service. Of course they won't repay the current year's fee (even partially) even though it's only February and I have just downgraded. Best to quit, folks. Of course, you won't find any easy indicators how to do that - just as for all other businesses that rely on this cheap and nasty trick to keep you paying. Advice: Be very sure who you pay for and how much and how cancellation is handled. Beware of subscriptions to services you lose interest in or have no further use for.

I'm not sure what this place really is, but on January 12, 2019, I was scammed into shipping something I was selling for $2,100 on FaceBook MarketPlace. It seemed as though my first time using an online thing such as PayPal, rather than dealing with local people for cash was going to work out. I was dead wrong. If it was not for me catching a few small things wrong with the "PayPal" email (which turned out to be FAKE), I would not have been able to call PayPal and confirm I was had in time to be able to use USPS's Intercept in order to have my package being returned to me. It is all over the review boards of people losing things due to this scam. I have contacted the FBI and USPS's Investigation office. Whatever this company is, whether knowingly or unwittingly participating in this, it is not legitimate in that it deals in moving stolen goods across the world.

I’ve been using this company to store, consolidate & forward my mail to my residence in Australia (didn’t like it very unfriendly people but I was forced to go there for work and education) and in Dubai. Postage prices are cheap compared to how fast is the shipping by DHL and FedEx. They charge broker fees for each package but that’s reasonable being able to see my packages physically. Back in 2012 they had DHL time critical service (too pricey) which delivered my package in 21 hours from USA to Australia. I was too impressed.

This appears to just be a scam. They lost my package, gave no evidence it had even been sent, refused to try to track it down - there is nothing to show they didn't just burn it and steal my money. DO NOT USE THEM.

This company is awful! Their consolidation fees (which requires becoming a member for $10/month) are exorbitantly expensive PLUS they lost one of my packages for over a MONTH! Lost! Now all they have offered is a $5 credit, they won't even ship it for free. Horrible company. Stay away!

I have been using Shipito for the last 2 years for purchases I do in US, to be sent to Brazil. In the last 12 months they have lost 2 packages of mine inside their warehouse (one of which as a consolidated package with 5 other items bought separately. Now, they have just told me that they cannot find another package that I requested to be shipped to me. It is a big package: A bicycle suspension fork. I cannot understand how they can lose a package of that size. See, it is not that the USPS, or Fedex, or Brazilian post office have lost the package. SHIPITO has lost it, inside their warehouse!!! And that is the 3rd time in one year!!! It is hard to be that incompetent. They are trying really hard!!!

This is my first time using Shipito. They are currently holding two of my packages as hostages. First they misplaced one of my package. I emailed them, they found it and the same was showing in my account... BUT what I see are additional "special charges" slapped on to it. Photos $2, customs declaration $5 plus I would have to pay extra charges which they have declared beforehand which are $2 per package, $3 for consolidation and $10 monthly membership fee if you want the option of package consolidation.

If you planning to use USA shipping forwarding, I advise you to go **. Stackry almost same like Shipito, but if you have any problem then support will help you more, Shipito each package you have to pay 2 + 3 = 5 USD, instead Stackry only 2 USD and their premium 10 USD per month which Stackry Free as same sales TAX. IF you have Bulk Option, I recommend myUS, (support not good but shipping fee 30% Lesser than others). I was use Shipito.com least 2 year and 2 bigger issue I made, but live chat never give any favor from their end. You have to pay whatever cost they post (I never send again. It wasn't service). www.Borderlinx.com. www.Gosend.Com. Are also the same company, just new domain, they are changing their name.

I've sent myself over 30 packages from the USA using Shipito from USA to Canada. Never had any problems - I've sent items between $10 and $1000 in value. Those people posting low scores and bad review about being 'robbed' have probably been scammed by the person they bought the item off or the thieves that work for the actual delivery companies.

Thieves and crooks - don't use this company, there is a lot of other options. Don't use this company, they steal your merchandise. www.Borderlinx.com. www.Gosend.Com. Are also the same company, just new domain, they are changing their name, total scam.

Shipito is stealing Brazilian clients. I'm trying to receive several packs from them since 08/04/2017. There is 4 (FOUR!!!) extend storage fee. They're charging me $37,00 only on extend storage. After sending 18 boxes with safety razors, they cancelled my mailout 3 times!! They're trying to force me to chose one particular company to send my things, but all other stuff arrived using US air mail, claiming US air mail can't deliver two safety razor!!!

Sent an item to redirect to Brazil. It was not an expensive item, but the delivery charge was more than half the price of the product AND just to find out later that there is no tracking, no insurance, no guarantees at all that my product will be delivered? What the hell is US government doing, allowing losers companies like this to provide the ** delivery service ever without no obligations with the clients? For a moment I felt back in Brazil again, thought it was a serious service from USA, but in the end I guess quality of service and customer support is not a major concern to anyone anymore Worldwide. Don't fall for that **, do not hire Shipito to anything, they do not have the skills to do a good work on delivering goods around the World. Your package will get lost or maybe not even sent anyway.

I paid $50 to upgrade my account to premium. 1h later I had second thoughts and emailed them ASKING if I downgrade they would refund me the money paid ($50). Result?? They downgraded my account and kept the $50. I feel robbed (because they actually robbed me).

We had a fraudulent transaction at our business and I tracked it to this company. I called 11/21 and spoke to supervisor (HA) MARIAN and was advised that this order had been received and forwarded to another address. Was told could not provide new tracking information. I would have to contact police and have them contact her for that information. I called MARIAN back and she did track the order and found that it was not delivered and was scheduled for delivery the following day, I ask for her to put an "intercept" on the package and have it returned.

Ugh, this company charged 120.00 to my PayPal account. Unfortunately, I noticed the following morning. By that time, it was already charged and now I am being charged for the purchase that I DID NOT make because NEITHER company will refund me. All I want is my hard earned money back. When I tried to make a complaint to the company, I received an error then my email got hacked. I wish I had thought to take a picture of the screen the first time I tried to file a complaint with the company.

I've been using Shipito for almost 2 years and I've always shipped packages here to Brazil... Until then I never had problems, but when I decide to buy some items of greater value (watch, sunglasses, console) after the consolidation where they opened and they saw my merchandise, mysteriously it disappeared... And this thug company reimbursed me only the declared value for the post, they did not want to know, I sent the invoices of the amounts paid and these thugs ** to the situation... I was robbed in 500 dollars!!! This company needs to be reported!!!

I am an honest hard working junior doctor. I ordered two iPhones currently unavailable in the UK. I have never had a problem before with Shipito but that is how I guess they operate. Win your trust with a few packages and when something valuable or desirable comes in then they strike. They allege to have sent out a package containing two iPhone X mobiles. The total weight of two boxed phones when sent by apple is over 1kg but courier only took receipt of an item which was 0.48kg. I would never use these guys again and would recommend you avoid like the plague. I will never trust another drop shipping company again. I have lost almost £2500 ($4500) and feel disgusted with myself and with Shipito. Absolute criminals have contacted police.

Someone used my PayPal debit card to try and purchase something from Dell. Fortunately, PayPal debit card purchases trigger PayPal to send an email to me. I immediately and successfully thwarted the purchase by disputing the charge via PayPal and Dell. Dell let me know the information for the fraud, but Shipito won't release that information of Customer **. They said they have frozen their account, but they can, presumably, open another.

I tried to get my package from Shipito. I send them confirmation order, billing payment, tracking number, confirmation order. They got all information, but they still want my driver license. I gave them my driver license, but they still want my passport. They knew the package belong to me. They just want to steal customer identity. Beware!

Dont use it! Those clumsy ** managed to send 4 of my parcels to the wrong address! Although I provided a correct one. I think they did it deliberately because once the packages got returned to the warehouse they did 2 things: marked them as delivered (although tracking showed it was delivered to THEM) and relisted as new ones - to be paid for AGAIN! I miraculously was able to get 2 of those parcels by making claim to the post office that I was waiting for parcels from US.

These guys did an error when sending my package which cause it returned back the warehouse. Via the dialogue via the support system it became clear Shipito were in fault and once that got clarified I was advised my request got escalated to the claims department... Or in other words -- gone. Disappeared. Zero response ever since despite numerous follow ups... They simply fail to correct their own mistake and in such a way they have appropriated my stuff. Do not trust.

My account has been inactive without notification, customer service Shipito just say "Fraudulent" with no information details. I'm offers to sending them proof but this ** site just said sorry, sorry, sorry. I don't know anymore, $500 lost. Be aware on this company.

I have no recourse because I am not US citizen, but this company is a total scam. On multiple occasions I had pictures of my packages taken at HAWTHORNE facility and THE NEXT DAY THE PACKAGES Stolen by employees in the warehouse. $1,000 USD worth of merchandise. After repeatedly trying to call their worthless support staff 2 months later a supervisor told me they shut down my account and took my remaining deposit because the department of homeland security seized my packages of clothing for my newborn son. Not only did they lie about the fact that they stole my packages, they even tried to cover up their lie! Personally I am shocked a business like this operates in the US. I do a lot of business in the US and have never had an issue of outright lies and fraud as those perpetrated by Shipito. I cannot wait until these animals are arrested and fined.

I ordered two vehicle dash cams from Amazon.com and they were delivered to Shipito location in Hawthorne, California. They took pictures of the items, as is customary. The items were stolen by employees in the warehouse. Shipito has refused to reimburse me or replace the items. This constitutes theft. They continue to operate with impunity. I do not understand how this is permitted when there is abundant evidence and accounts of fraudulent activity by his company. NOT TO BE TRUSTED.

These guys are a disaster. They let you pay for courier shipping and then they use some crappy private contractor with NO tracking. Everybody is losing packages with these muppets. They are thieves and crooks. I lost a 2000 USD item because of these guys.

Please do not use this company. They stole me things for $1500!!! They are still keeping saying that: The package wasn't insured (was!!! every single package), when I want see prove, that they start acting. Or this stuff were never in our warehouse WTF!!! I see those packages on pictures from them!!! I see Invoices. I see emails where the shipito writing that those packages were received!!! If I'm not getting my stuff back I go to court!! I'll not leave $1500 to some criminals. DO NOT USE THIS COMPANY!!! THEY SEND YOU FEW PACKAGES SUPER PERFECT!!! BUT THEN... THEY JUST STEAL YOUR STUFF.

Do not use other than the regular airmail shipment option. Other options are just a rip off your money! After you pay a lot of money on the shipment, you would still have to pay a large amount for the customs fees if not by regular airmail... Be aware!

Big time scammers: I never had a problem with my first test ship. Second shipment was bigger and more expensive. They put my account on hold after I used PayPal to fund the account as my PayPal account name differs slightly. I never had this issue with the first shipment. Anyway, they lifted the hold after I explained why it is different. It happened again when I needed to put in more money. I was assured by their staff that it is not an issue. They lifted my pending again. But when the time came to shipping the items, they flat out refused to send out the package.

When she had to order more items, they kept charging her card for every item they received. She called and cancelled the membership and even paid for an additional month that she didn't use due to their questionable calculations. Despite this, she continued to be billed $25 a month because of the credit card information that the Shipito scammers got from her membership during registration, which did not cover any assisted purchases. When challenged on these fraudulent charges, the individual introduced as the senior manager explained that the membership was just like buying a car. If you decide to keep it in the garage, you still have to pay for it.