Consumer Reviews and Complaints
Dont use it! Those clumsy ** managed to send 4 of my parcels to the wrong address! Although I provided a correct one. I think they did it deliberately because once the packages got returned to the warehouse they did 2 things: marked them as delivered (although tracking showed it was delivered to THEM) and relisted as new ones - to be paid for AGAIN! I miraculously was able to get 2 of those parcels by making claim to the post office that I was waiting for parcels from US.
And when I refused to pay for the parcels again they told these werent their fault that the carrier sent to wrong address and that those werent insured (what has that got to do with it when service was not provided?). Then I started PayPal claims for those parcels (20 dollars), they never answered to the claims or reshipped within 2 weeks! So I got money back. Now they put a hold on my account and invoice of 89 to be paid otherwise I would not get my 3 parcels that are in the warehouse from them. And 89 is said to consist of the 20 I got back plus "chargeback fee". Lol. For the service that was not provided. Anyway I reported them to the police and FTC, and suggest others do the same. You may not be in US but their local authorities can deal with them when you make a complaint!
These guys did an error when sending my package which cause it returned back the warehouse. Via the dialogue via the support system it became clear Shipito were in fault and once that got clarified I was advised my request got escalated to the claims department... Or in other words -- gone. Disappeared. Zero response ever since despite numerous follow ups... They simply fail to correct their own mistake and in such a way they have appropriated my stuff. Do not trust.
My account has been inactive without notification, customer service Shipito just say "Fraudulent" with no information details. I'm offers to sending them proof but this ** site just said sorry, sorry, sorry. I don't know anymore, $500 lost. Be aware on this company.
I have no recourse because I am not US citizen, but this company is a total scam. On multiple occasions I had pictures of my packages taken at HAWTHORNE facility and THE NEXT DAY THE PACKAGES Stolen by employees in the warehouse. $1,000 USD worth of merchandise. After repeatedly trying to call their worthless support staff 2 months later a supervisor told me they shut down my account and took my remaining deposit because the department of homeland security seized my packages of clothing for my newborn son. Not only did they lie about the fact that they stole my packages, they even tried to cover up their lie! Personally I am shocked a business like this operates in the US. I do a lot of business in the US and have never had an issue of outright lies and fraud as those perpetrated by Shipito. I cannot wait until these animals are arrested and fined.
I ordered two vehicle dash cams from Amazon.com and they were delivered to Shipito location in Hawthorne, California. They took pictures of the items, as is customary. The items were stolen by employees in the warehouse. Shipito has refused to reimburse me or replace the items. This constitutes theft. They continue to operate with impunity. I do not understand how this is permitted when there is abundant evidence and accounts of fraudulent activity by his company. NOT TO BE TRUSTED.
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These guys are a disaster. They let you pay for courier shipping and then they use some crappy private contractor with NO tracking. Everybody is losing packages with these muppets. They are thieves and crooks. I lost a 2000 USD item because of these guys.
Please do not use this company. They stole me things for $1500!!! They are still keeping saying that: The package wasn't insured (was!!! every single package), when I want see prove, that they start acting. Or this stuff were never in our warehouse WTF!!! I see those packages on pictures from them!!! I see Invoices. I see emails where the shipito writing that those packages were received!!! If I'm not getting my stuff back I go to court!! I'll not leave $1500 to some criminals. DO NOT USE THIS COMPANY!!! THEY SEND YOU FEW PACKAGES SUPER PERFECT!!! BUT THEN... THEY JUST STEAL YOUR STUFF.
Do not use other than the regular airmail shipment option. Other options are just a rip off your money! After you pay a lot of money on the shipment, you would still have to pay a large amount for the customs fees if not by regular airmail... Be aware!
Big time scammers: I never had a problem with my first test ship. Second shipment was bigger and more expensive. They put my account on hold after I used PayPal to fund the account as my PayPal account name differs slightly. I never had this issue with the first shipment. Anyway, they lifted the hold after I explained why it is different. It happened again when I needed to put in more money. I was assured by their staff that it is not an issue. They lifted my pending again. But when the time came to shipping the items, they flat out refused to send out the package.
I gave them passport and driver's license copies and sign their forms to try to sort out this issue and call all of them countless times but to no avail. I told them their staff had previously sent me emails saying the name will not be an issue. Bloody hell, they lift the pending not once but twice. That's the reason I kept funding the account. If I had a whiff of trouble ahead, I would have redirected my shipment pronto. The phone call alone to sort out this issue with Shipito cost me 30 bucks. At the end, I had to get the seller to pick up the item. But that is not the worst. The worst thing is, they charged me $8.50 for each package that they hand back to the seller - ridiculous.
The fault did not even begin with me when it is their staff that had been giving out incorrect information from the start. They should have left the account on pending if it was such a big issue. I would have stopped funding immediately and redirected my stuff somewhere else. But, oh no, they waited till everything is at their warehouse and you are at their mercy. They apologize a lot but still would not bulge an inch. I do not expect much but at least an offer not to charge the $8.50. It's bad enough not to receive the product you paid for but to be charged the return fees is downright disgusting.
So at the end of the day, 80+ bucks in my Shipito account got sucked up by the return fees and the initial processing fee and repacking fee. So if you're thinking of using Shipito for your shipment, well you better think twice. I'd rather deal with a shipper with more integrity than this. So Shipito - not only have you lost a customer but this customer is so unhappy about your utter contempt of him that he wrote a review about it and will try his best to spread it out everywhere.
When she had to order more items, they kept charging her card for every item they received. She called and cancelled the membership and even paid for an additional month that she didn't use due to their questionable calculations. Despite this, she continued to be billed $25 a month because of the credit card information that the Shipito scammers got from her membership during registration, which did not cover any assisted purchases. When challenged on these fraudulent charges, the individual introduced as the senior manager explained that the membership was just like buying a car. If you decide to keep it in the garage, you still have to pay for it.
When I explained that according to my own understanding of California and federal law Shipito has a right to claim money they feel they may be owed, but do not have the right to abuse credit card information or make charges against an account which the owner of that account has clearly stated they do not authorize. Since my fiancée cancelled by email, and has confirmation of the cancellation and since Shipito confirms that the cancellation was due to her stopping the service, they are wrong on two accounts. Firstly, they are charging without authorization citing a membership agreement they have confirmed is closed; and secondly, as the car analogy is ridiculous since a car is a physical item you own and Shipito is claiming that they should still be paid for existing, even though there is no way they could ever provide the services they want to charge for. One of their useless staff ended our conversation saying that given the economy, they couldn't afford to let anybody cancel their membership and so, by the direction of his boss whom handles these issues.
I tried to contact them by email about these problems several times with no response. When pressed for the details, they kept sending me to their FAQ page. Their flustered explanation was to say that the agreement would be in force as long as Shipito decided it was in force, an answer I found rather extraordinary. I told them that I didn't think that the California or Federal courts would not be sympathetic to that interpretation, to which they outright scoffed and would continue to charge whatever they thought was a proper fee. Shipito.com has gone beyond mere predatory contract practices and is engaging in outright criminal activity. Do not trust these people with your credit card information as they have proven that they will take credit card info from one agreement and use it to charge for another one. Further, the only cancellation policy they can clearly define is not even existing.
On a personal note, the most annoying aspect of this is that these people arrogantly show you that they will continue to submit credit card charges for which they know they do not have legal authorization to charge (if by no other means in that they themselves confirmed the original membership cancellation) for services they fully admit they are incapable of providing in any reasonable manner.
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