Shipito Reviews

Our experience with Shipito was extremely disappointing. We relied on Shipito to handle international forwarding, and the process became a prolonged, expensive nightmare. Our shipments were delayed for nearly 60 days, communication was poor, and when customs issues arose, there was little proactive support. The most valuable item in the shipment was a laptop, yet customs processing became a major issue due to what appears to have been incomplete or unclear shipment declaration details. Instead of helping resolve the situation, we were left to deal with confusion, escalating fees, and constant stress between the forwarding company and DHL/customs. A shipping forwarder’s role is to make international shipping easier—not leave customers stranded when problems occur. Q Because of the delays, lack of meaningful support, and overall poor experience, we would not recommend Shipito.

My dates are in DD/MM/YYYY format. Package was received by them on 28/12/2025. I paid for shipping on 29/12/2025. They updated the status on my account's page on 30/12/2025 stating order is ready to be handed over to the shipper. Today is 6/1/2026– when I am writing this. The status of the package remains the same. When I raised the ticket, the responder, Raylene clearly lied that the package was already in my country: India. I had contacted Aramex and have been tracking the package through their webpage and the status has not changed since 1/1/2025: "Customer ID received."

I ordered what was supposed to be a veterinarian recommended scientifically/clinically tested red light therapy mat for my dogs to prevent IVDD, and help with arthritis and other pains. The nice pics are what I paid $79.00 for. The wad of strip light foam in a torn-up shoe box is what I received. I ordered from LumaPet which I now know is nonexistent. It came from Albatross America on my informed delivery. Went to a man named Jerry in Cucamonga, California, who then sent it to me. I wanted a refund and now they’re saying it has to be returned to Shipito in Torrance, CA and they say I have to pay to shipping and restocking fees for this Temu trash. It’s not even what I ordered.

They used to be very good. My last shipment was hell. They modified my customs declaration during the consolidation phase and removed "battery inside" option. After 10 days, USPS returned the package indicating an error in declaration. At first they recognized their error and then... it was my fault. Also I've shipped on many occasions Hershey's milk chocolate without a hitch. This time they said that it's not possible. I checked on the DHL website that said it was fine. Shipito decided that they make the new rules. I don't know if they've had a change of management, but I will no longer be using their services. Too bad. Now they don't even answer open tickets or take a very long time.

They lost my package, and after a month of back and forth they tried to blame it on it being delivered overnight! That is their whole business, receiving packages and sending them forward! How can you not have one overnight staff receiving packages???? Remarkable incompetence! I will never use this company again, and neither should you!

The practices of Shipito are based on extorting as much as money possible, I.e. using the most expensive and extremely overpriced delivery. When I tried to use cheaper version they came with various additional requirements and fees. So in the end my losses include the package itself and number of unauthorized charges through which I paid and lost more than original overpriced delivery. Do not use the company. At first, I thought they are incompetent only, but they are actually very competent fraudsters.

We store the cosmetic products of companies that applied for the competition here. I log into the system every other day to extend the storage period - if it has expired. However, in the past few days, 3 packages have disappeared, just like that! All three packages contained expensive cosmetic products, cosmetic devices and dietary supplements. I wrote several letters to them and recorded complaint reports, but none of them received an answer! Specifically, 3 of our packages were stolen from there. I only can use this word for this kind of behaviour.

This is a scam company. Avoid it. They will lose your package and never answer you back. Look another way. There is no phone for customer service so you have to write them and pray they answer you back, if they ever do.

Predatory fees everywhere. $5+ for a thin layer of bubble wrap on your products which don't offer much protection. Ridiculously expensive "consolidation" fees just for them to throw 3 of your items into a box. I recently paid $20 for 3 small items to be "consolidated." Horrible service. I had a missing package for over a week. Turns out they added it to a different customer's stuff! All services are WAY more expensive unless you subscribe to their membership, something that isn't clear until after you start consolidating and processing your packages. Watch out. Shipping rates aren't even that good. Look elsewhere for a more reputable company.

I've used this company for a few years off and on and it's been okay. The last time, I went against my better judgement and did not use UPS or DHL. I tried to save money by using Shipito's delivery. I never received my package. No call, email, nothing. With other deliveries I received both an email and text updating me on my package. After not receiving it, I contacted Shipito and they basically replied with "oh well, that's not our problem". So, I'm out the items that I ordered and the shipping costs.