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Reviewed Aug. 24, 2023
I've used this company for a few years off and on and it's been okay. The last time, I went against my better judgement and did not use UPS or DHL. I tried to save money by using Shipito's delivery. I never received my package. No call, email, nothing. With other deliveries I received both an email and text updating me on my package. After not receiving it, I contacted Shipito and they basically replied with "oh well, that's not our problem". So, I'm out the items that I ordered and the shipping costs.
Reviewed July 16, 2023
I have used Shipito for over 11 years and have always been impressed with the customer service and the service. No issues with any packages. However this is no longer the case. I had a very important package that was consolidated and mailed out from the Oregon warehouse. The tracking says it was in transit to the California warehouse however that was on the 29th June, over two weeks ago and the tracking has no updates since and the courier said they never received the package.
This has been causing me a lot of stress and anxiety and has been affecting my days. Briana from the claims team opened an inquiry with the warehouse and carrier but no one is telling me what is going on. I have a sinking feeling that this package was stolen by someone in the warehouse and never really shipped out. This had valuable items inside and I find it no coincidence. My suite number is **. I am really hoping this package is being looked for and is found and if it really just was a mistake I will be more than happy to retract my complaint.
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Reviewed May 25, 2023
SCAMMER ALERT. DO NOT USE THEIR SERVICE. They will took your money and products. After that they will just close your account and you would not be able to login. Scammers will never response on your support tickets and emails after that!
Reviewed Dec. 21, 2022
Be Aware! This company steals your stuff! I am in Canada. I shipped my online shopping, a brand name cashmere sweater to their Austria branch. They marked my item as shipped on Nov 2nd, gave me a tracking number of Austria post, which is not traceable from first day till now, after I paid around $80 USD shipping cost.
I reported many times, opened a lot tickets to report the tracking number they provided is not traceable on Austria post site. Always one guy named Martin replied me to wait and then ignored me, once Martin even lied to me. Said my parcel was in USA now, I asked him how did he know, he ignored me again. No photos, no evidence provided. Now 50 days passed and nobody knows where my item is. It disappeared forever. The Martin guy and Austria branch guys stole my stuff and then charged me shipping cost. I bet you guys don’t have the lucky to spend that dirty money you stole, that is a curse.
Reviewed Dec. 16, 2022
I have used the services of this company to send me a phone. Package # ** was hold on in their warehouse for more than week without any message/notice. Even the shipment and all the necessary documents were agreed and paid. After 7 days they reported me as the security issue and asked me for the invoice and my documents. After one week they released my package. But my package was not delivered directly to USPS but via service of the third party shipper. After two more weeks of no updates I have asked again.
After the third message they updated the location to Las Vegas which is more than 500 miles from me and the parcel still did not reach USPS. I expected this company is able to deliver me the package in 4-5 weeks but it is not the case! Distance from Oregon to San Francisco is not around the globe! I am leaving USA this weekend without gift for my sister because this company was not able to deliver me the package in one month! Do not use Shipito if you need any reliable services! I have unfortunately multiple experience with this company like this.
Reviewed Oct. 9, 2022
After a bit more than ten successful deliveries, we recently received a parcel with broken goods inside and hat, for the first time, to use support. From the beginning, it was clear that this was not a damage that was related to transportation but instead somebody had opened the product box and closed it again improperly, probably at customs. This lead to the destruction of one of the contained products, worth $250 each. I immediately took pictures of the broken piece and also tried to picture the partly transparent packaging of the goods before opening, so the broken piece could be seen inside. Then I claimed a case with Shipito.
After several days they answered me. They asked me to also send them a picture of the outer packaging which however had no relevance with my inquiry and as a logic step, particularly after days of waiting, it was already disposed of. Although this was clearly not a damage by transportation, Shipito did not even move an inch from their standard procedure and did not want to help me out but instead insisted on getting a completely irrelevant photograph. They did not even follow my request of providing me information on how to prevent this in the future. I felt like I was wasting my time with a chat robot although my inquiry was processed by an actual human being. Following this, I immediately cancelled my membership. What Shipito delivers here is beyond any minimum customer service I would expect, hence 1 start.
By the way: Shipito was in fact also asking me to provide a side letter from an expert that confirms that the product is indeed damaged. I assume in many situations this will cost more than the product itself. Hence, paying for additional insurances and pictures of contained products may end up being completely worthless.
Reviewed Oct. 4, 2022
This company was doing well when Kris was manager at the Tualatin warehouse. Now it’s just issue after issue!!! I have a package that is under my father's Name that they are refusing to give me, even though I have had packages sent to them under that same name before without any issues when Kris was magnet! I will file legal action! Package thieves.
Reviewed June 11, 2022
I am a Canadian, I needed mail to be forwarded. They allowed me to proceed with sending and charge twice, no money back. So many times through almost 3 months already. I tried one last change, I had to notarize Form 1583 in the USA as they suggested. 100 Canadian dollars, only now they say I am good to go, but they stated that I did not pay the shipment. So far with everything more than 200 Canadian dollars and nothing. I am going to let it rot. I am advising to anyone to use their services at all.
Reviewed May 16, 2022
SHIPITO to me "We want to let you know that the refund that you requested on 05/04/2022 has been denied at this time." I am amazed to read that SHIPITO is denying me a refund. What would be the reason? What should I do to get the money that is in the SHIPITO account: $3,756.74. SHIPITO is surely not going to keep it without any services. Please explain Shipito!!
Reviewed March 24, 2022
I've been using Shipito for several years and they were excellent. However, recently things have changed drastically. Charges and fees have increased which I do understand but unfortunately they also apply charges where they shouldn't just to have you pay more than required. My last package using their preferred shipping method promising 5-12 days delivery took more than 2 months to arrive and customer service was unable to assist with anything.
For example, I requested consolidation of several packages to be shipped to my country. I paid the required fees and they did the consolidation. I then paid for the consolidated packages to be shipped. Now, they cancelled the shipment and said that 2 of the items can't be shipped because they contain loose battery. I was surprised because both items have their batteries built into the product which is as per IATA requirements. I spoke to the customer service to explain that these products are eligible to be ship by air but they insisted that there is no way to ship these products by air.
My only solution was to split the main package and remove the 2 problematic items (problematic according to them). This means that I had to pay them to split the package. Another surprise for me - when the package was split, the main one which is now lighter in weight is costing more that it was before removing the 2 products. Still, I paid for it and it was finally shipped.
Now, the second package with the 2 products (problematic items according to them) was still in warehouse and they do not agree to ship it to another freight forwarder. I therefore make another request for this one to be shipped... And you know what - they shipped it without any issue!!! But the thing is - I paid another $73 for this shipment (excluding the split fees etc...). They fooled me so that I spent another $80 something when the products were eligible to be shipped in the very same package. They are just looking for all stupid excuses to steal your money! I will never recommend or use Shipito services again!!! NEVER!!!
Shipito Company Information
- Company Name:
- Year Founded:
- 9815 S. Monroe St., Suite 510
- Postal Code:
- United States
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