Shipito

I'd been in contact with someone called 'Mario' but all communication from Shipito dropped. I was also unable to login to my account to start a customer service ticket. We had a letter in their warehouse from the IRS that needed to be forwarded here that they never bothered to send! I've received no response to my many emails and calls. (The most recent call/voice message I left was on December 27th, 2022)

At first, I wondered if they'd gone out of business but no, they were still just chugging along, totally unprofessional and disrespectful. It makes zero sense how forwarding snacks, clothing, personal care items for my husband and kids would be considered suspicious after years. I'm extremely disappointed in this company. They are not to be trusted.

I reported many times, opened a lot tickets to report the tracking number they provided is not traceable on Austria post site. Always one guy named Martin replied me to wait and then ignored me, once Martin even lied to me. Said my parcel was in USA now, I asked him how did he know, he ignored me again. No photos, no evidence provided. Now 50 days passed and nobody knows where my item is. It disappeared forever. The Martin guy and Austria branch guys stole my stuff and then charged me shipping cost. I bet you guys don’t have the lucky to spend that dirty money you stole, that is a curse.

After the third message they updated the location to Las Vegas which is more than 500 miles from me and the parcel still did not reach USPS. I expected this company is able to deliver me the package in 4-5 weeks but it is not the case! Distance from Oregon to San Francisco is not around the globe! I am leaving USA this weekend without gift for my sister because this company was not able to deliver me the package in one month! Do not use Shipito if you need any reliable services! I have unfortunately multiple experience with this company like this.

After several days they answered me. They asked me to also send them a picture of the outer packaging which however had no relevance with my inquiry and as a logic step, particularly after days of waiting, it was already disposed of. Although this was clearly not a damage by transportation, Shipito did not even move an inch from their standard procedure and did not want to help me out but instead insisted on getting a completely irrelevant photograph. They did not even follow my request of providing me information on how to prevent this in the future. I felt like I was wasting my time with a chat robot although my inquiry was processed by an actual human being. Following this, I immediately cancelled my membership. What Shipito delivers here is beyond any minimum customer service I would expect, hence 1 start.

By the way: Shipito was in fact also asking me to provide a side letter from an expert that confirms that the product is indeed damaged. I assume in many situations this will cost more than the product itself. Hence, paying for additional insurances and pictures of contained products may end up being completely worthless.

For example, I requested consolidation of several packages to be shipped to my country. I paid the required fees and they did the consolidation. I then paid for the consolidated packages to be shipped. Now, they cancelled the shipment and said that 2 of the items can't be shipped because they contain loose battery. I was surprised because both items have their batteries built into the product which is as per IATA requirements. I spoke to the customer service to explain that these products are eligible to be ship by air but they insisted that there is no way to ship these products by air.

My only solution was to split the main package and remove the 2 problematic items (problematic according to them). This means that I had to pay them to split the package. Another surprise for me - when the package was split, the main one which is now lighter in weight is costing more that it was before removing the 2 products. Still, I paid for it and it was finally shipped.

Now, the second package with the 2 products (problematic items according to them) was still in warehouse and they do not agree to ship it to another freight forwarder. I therefore make another request for this one to be shipped... And you know what - they shipped it without any issue!!! But the thing is - I paid another $73 for this shipment (excluding the split fees etc...). They fooled me so that I spent another $80 something when the products were eligible to be shipped in the very same package. They are just looking for all stupid excuses to steal your money! I will never recommend or use Shipito services again!!! NEVER!!!