Shipito Reviews

I created a new Shipito account after losing my older one, which I later managed to recover. One order was accidentally shipped to the suite associated with my old account. I contacted Shipito and asked if they could place it in my new suite, which is literally at the same location, and they refused "because it is policy". I have spent over $1000 on Shipito since I discovered it several months ago and I recommended this company to many people. But I regret those recommendations and will rectify them.

Ordered tea from a supermarket on Instacart to be delivered to warehouse. I had no idea they would deliver in a bag. The customer service agent I spoke to called Melvin had no customer service skills and was quite unnecessarily rude telling me off for ordering an item that was not in a box. He reminded me that normally they would refuse it and he then told me that I would be charged for a box. As a customer who had ordered twice before on Shipito spending a lot of money, I was the one being apologetic. I resented this as he failed to grasp that I had no idea the courier would deliver the item like that. I felt an annoyance and a lack of understanding from him which put me off quite frankly.

I'm currently living in Israel for an extended period and I was having a birthday celebration back in April. I found Shipito when I was looking for an alternative shipping option since a lot of the companies I wanted to order supplies and other items for it wouldn't ship to me. I placed several orders through Amazon, Fashionova, you name it, about $700 worth of products to Shipito. I got notifications from Shipito as each item arrived, when they were going to "expire" in the storage space, and multiple charges for extending the stay of the packages while I waited for all of them to arrive. Once everything was there, I made the order to have it shipped, paid for the shipping. One day they send me a picture of my box and warn me that if I don't ship it soon I'll be charged, the NEXT day after I pay for shipping they tell me they've mysteriously lost the package.

I have ordered a RC plane for $299 to forward this to me to Singapore. The package was delivered on Monday 24th May by FedEx. On Tuesday I was wondering, why no message. Same on Wednesday. :-( So I contacted the support on Thrusday morning, that my package is missing. A Ticket was opened by "Heidi" and she said, that the warehouse will check. On Friday I have asked again (Mike), the ticket was not assigned to anyone. :-( On my question, how I could back my money to re-order my goods: No answer. He said that he will take a look for the package now (how he can? I think, this is not true). I am super disappointed with the customer service. How can I get back my money. I am willing to try a second time, but the start from Shipito is worst. No trust to this company. No answer to clear easy questions (It is NOT my fault, that you lost my package, it is lost by you). What are the next steps? When I can get my refund?

I raised a support ticket on 08th April for my lost parcel and your customer service team informed me the insurance claim ticket has been raised. I sent 4 messages on the support ticket no: ** and haven't received any response. Your customer service is very disappointing and it clearly shows Shipito don't care about your customers. Do not waste your team and money dealing with such irresponsible company.

Shipito Cancelled my shipment and asking me to fill out form 1583. This could have been done much earlier before cancelling my shipment. I didn't even know if this was a requirement. They could have clearly communicated when I open the account. I had run around last minute to find Notary to certified and shipped the form via Fedex expedited. All this cost me dearly.

Please, be careful when using their services! I made an order that arrived to them 10 business days ago and it disappeared! I tried to contact their customer service in all available ways and all they said is that they were going to send the case to the missing items department (this must be their only department). It's been 15 days and I my order has simply disappeared! I wish I had seen reviews before using their services. I do not recommend it at all! Be careful!

Trying to send a package for almost 2 weeks with a repeating problem that continue to appear after several representatives said it has been fixed. Tried to contact a customer service manager and the replay was generic and inaccurate, I've answered right away and I'm still waiting for a replay... (right now 2 days). Suggested several solutions without any replay. I'm purchasing online since 2007 and this is the worst experience I had so far.

I ordered a medical device in October 2020 and used Shipito to redirect the package to my home in Canada. While the package was in transit to the Shipito warehouse, my diagnosis changed. I asked the warehouse to do a straight return when the package arrived. Nothing happened. I followed up, and they refused to return the package without a return label generated by the seller. I was required to pay a storage fee. I got the label and submitted it. Still nothing happened. I followed up and was told the warehouse refused to return the package because they thought it was a residential address (I had to drag information out of them, every time I asked a question, with long waits for responses). I told them that it was not a residential address, just a small company. They finally, on December 21ST, agreed to return the package with the label I submitted.

I was going to send a New Year gift for my 1yo son 20 days in advance. First they forced redundant package splitting and promised to finish it within 3-5 days for $7. That took 10 days in total. That splitting caused sending price to almost double - $200 in total, because 2 packages needed to be sent. After 1 month I found out that the second package was returned! $120 for the delivery were wasted. The agent said they tried to "contact" the recipient and me (no calls, messages, emails, nothing was received) and directed me to prove in ticket that I did not receive messages. That seems they just make money from clients in every possible way, there's a chance that the second package was fake-sent to themselves, I got no tracking number of it.

Sent 1 pair of shoes. Once Shipito got the box they inflate the rates and only available options are 50$ and above for shipping. As a reference, I always ship shoes at rates of 15-20$ per pair of shoes. Once I dared to complain on this scam to the customer service they blocked my account and kept my item .

Started out nicely several years ago but my service experience has been degrading consistently. Letters are rarely being scanned without repeated prodding (used to be auto-scanned on arrival), prohibited items list monstrously extensive (they claim the carriers dictate this but the carriers' own prohibited list is MUCH shorter) so they may reject your mailout at a whim and force you to return the item to seller (if you're lucky enough to be eligible for a return), "forgetting" to refund you when they cancel an assisted purchase (still waiting for over $200, 1.5 months and counting). Sales reps flat out decline any and all requests and won't let you speak to a manager. This will disappoint even the cynics.

This company scams you!!!! The shipping calculator shows a shipping cost of 100 dollar. They let you send the package to the warehouse. When all is finish you pay the 100 dollar. You use fast processing and pay for it. They don’t ‘fast’ process the mail-out. So you have paid 5 dollar for nothing. If you ask why it takes so long, they canceling your mail-out. Then you have to pay 300 dollar for shipping. The shipping company (DHL) said that shipping is no problem and the price is 100 dollar, but that Shipito has canceled the appointment to pick up the package. Now you have no choice. Or paying 300 dollar, or losing 100 dollar in all your orders stuff.... Even Shipito takes 4 time money from your Visa where you don’t agreed with. Because they are slow, you also have paying a new month of your membership. Please don’t use Shipito!!!! You lose so many many many money!!!!

The honest truth is that I haven’t experienced heart broken like this before. To be specific, My boyfriend gift me an iPhone XR but due to having 11 Pro I think using the XR is not really necessary, then I decided to send it out to a friend outside the state whereas is not my first time of walking to FedEx office to send item in person to her....

I sent a package to Mexico on mid October, order **. It's been two months and the package has not been delivered, I have asked for a total refund but the service refuses it. The customer service is not helpful, they won’t resolve the issue, they won’t tell you where the status of your package is. They will ask you to contact the carrier or custom by yourself, they will leave you alone. Personally, it's the worst service I’ve ever used. If you reading this, believe me, avoid this service.

Nov. 10, 2020 ShipTo loses packages and doesn't honor insurance claims. ShipTo has lost 3 of my packages now. One of which I had insurance for. The tracking showed that it was sent back to them, made it to their doorstep, and then it apparently vanished into thin air. They refunded me the charge for shipping and considered the matter closed. That was it for me and this company.

This is the first time I’ve used this company. I shipped a box from the US to Taiwan, only it’s gone to Hong Kong and has been sitting in customs for 3 days. There have been no updates since 11/5/20. I’ve opened two tickets with Shipito without any response. I waited for 15 minutes to speak with someone online and was told I would need to contact the merchant and get a detailed list of what was sent and it’s value. Ummm, the merchant is Shipito and they have all of this information as I filled out the customs forms online.

I sent a package from the US to New Zealand and chose Shipito Priority shipping which is very expensive ($70) but I wanted to get the package sooner. On their website, they mentioned that it would take 10-14 days, but after a month I checked the online status. The package was still in the US. Do not trust their service.

Ticket ** and my package. Katrina is ignoring every single message, her already trying to delete my account once and locking my whole account falsely, and now everything is cleared and ID which took weeks for them to verify and it's still under review and locked. It's like you guys want to steal my jacket? Lol it's not even that high priced but wow this is very insane. Every chat support tells me they will tell her but she is nonexistent. I have been messaging nearly every day from 9/28 and no answer ever from her. I need my package and I lost customers because they couldn't ship it out! Every time I ask live chat there is no help! "We will forward your message to the security department." Two-times they said Katrina would answer that same day and nothing happened?

I am 10 years Shipito customer. Unfortunately, the company was sold 5 years ago by his founder John Vanhara to a more financially oriented business. Since then the service is bad and they increased the price tremendously. My last experience (September 2020): They took 4 days to put in their system a simple package they received! And 5 more days to send the item! From the Tualatin Warehouse. Hopefully, I am a premium customer with 60 bucks subscription fees paid every year. The only noticeable bad experience I had was in 2013 when a Tualatin staff of Shipito tried to stole my Macbook Air, received from Apple. Thanks to the intervention of John Vanhara they were able to solve the issue. Since then I am not sending anymore any valuable items.

My parcel using Shipito was not forwarded onto me. The account with Shipito was in my name but I had posted the parcel to my mother's name because she is home more than me. Because of the discrepancy they would not send it to her without a copy of her passport and 2 other government documents which she was not prepared to give online. They would not change the order or provide an alternative solution in any way. After many emails, there was no solution available other than sharing her personal information and my parcel was not sent. I will never use this company again.

Warehouse is too slow processing any special request. They delayed the arrival of my shipment for 1.5 month (6 weeks). 6 week delay to process a simple request. Reason: misidentified my shipment as "Fertilizer". They can't even read the ***EN label. Horrible Company. Customer Service had no clue. Always giving calming answers with no real action/remedies to solve the problem.

Very Expensive service. I had to pay almost $200 shipping fees for my order. I would suggest you to look at other cheaper options. After I paid for my first order's shipping, they started sending me coupon for discount on my first order. I don't know if they were trying to fool me or what, cause they did not give me discount when I asked. I had to pay the full price.

Worst service you can imagine. Staff has no clue what is going on. Nobody has a clue. I have some flammable items in their warehouse. They offered me over email and over chat multiple options how would they send it out for me. I paid for at least 3 of these options just to find out that it cant be sent anyways!!!! So the person on a chat says "Just make another request and I will take care it for you". After I pay for the service just to get it cancelled again. I even offered a local pick up but turned out that local pick up will cost me over 50$ MORE!!!! It takes weeks to receive your money back. Basically I just lost 2 packages to them. They are keeping it. I will make sure to post this review all over the Internet and in each Facebook group that might use this terrible service (selling groups and groups that are used to shop in USA). You guys might keep my items, but I guarantee I will do my best to spread the information about your scam service.

DO NOT rely on Shipito for your goods or money! My shipment, which was delivered with proof of delivery from Fedex, is now after 6 days not found at Shipito! The customer service is not answering anymore and and I'm left without my paid goods being somewhere in their warehouse. If things are already going so badly within the US warehouse, I can hardly expect that the ordered goods will ever find their way to Germany. Because of my very bad experiences I strongly advise against using Shipto and recommend to look for other services, such as Borderlinx (http://www.borderlinx.com/). Read about the bad experience of others with Shipito here **.

This is a amazing company with superior customer service and I am forever grateful to Monte & Julie. I sold a $15,000 Rolex on eBay and shipped it out unaware that this transaction was fraudulent. Shipito received my package and contacted me making me aware that this package put on security lock because they suspected I was being frauds. I contacted eBay and Shipito was corrected. It was a scam that almost cost me $15,000. Thank god Shipito was able to identify a fraud before shipping my box out further.

Hi Everyone, I Had a account with Shipito which I was using from last 2 years and they shipped everything to me on time, Recently they added a security review on my account and then they asked my business model. Each and everything I provided. They reopened my account and then they closed it again because I had accounts in 2017 for which I paid shipping with same Paypal. Lolx. I even asked them to ship my package to me as most of the items return window is expired. Now the hell they saying, "Do whatever you want. We only return to vender who is not accepting my return due to closed return window. Amazon.de." If anyone can suggest me any solution or legal way I am ready to use it because I am on legal step here even I have importing license in Pakistan. :(

This company is a fraud, they tend to provide good services to you on your first 3 shipment, and later place a hold on your account to steal your packages. Their support agents mostly place your account under review if you ** (racist)..They stole my package worth over $5k and blocked account in addition. I provided all the information required to clarify my account. I have tried reaching them for a return on my packages since they are eligible for a refund by the merchant, they refuse by telling me it has been disposed off like it's some kinda trash. They do this and later pawn your items. Filing a legal suit against their company and also help spread the awareness on social media.

I have been a loyal member/customer of Shipito for the past 10 years and have been following many changes with the company. They have been providing very good services all these years. However, with their current Member Rewards Program, it is NOT as cost effective for us as customers. In fact they would cost us even more than before with the "extra" services. As a long time member I have climbed up their Member Rewards benefits program when suddenly they made drastic changes and we started from square one. They can do even better as they did before with their service. Opting for another forwarding company other than Shipito.

Avoid Shipito. I had the misfortune of dealing with a number of customer "support" people and they go out of their way not to solve problems. And, there were too many issues to list here. Do not give them the opportunity to waste your time and money.