Shipito Reviews

SCAMMER ALERT. DO NOT USE THEIR SERVICE. They will took your money and products. After that they will just close your account and you would not be able to login. Scammers will never response on your support tickets and emails after that!

Be Aware! This company steals your stuff! I am in Canada. I shipped my online shopping, a brand name cashmere sweater to their Austria branch. They marked my item as shipped on Nov 2nd, gave me a tracking number of Austria post, which is not traceable from first day till now, after I paid around $80 USD shipping cost.

I have used the services of this company to send me a phone. Package # ** was hold on in their warehouse for more than week without any message/notice. Even the shipment and all the necessary documents were agreed and paid. After 7 days they reported me as the security issue and asked me for the invoice and my documents. After one week they released my package. But my package was not delivered directly to USPS but via service of the third party shipper. After two more weeks of no updates I have asked again.

After a bit more than ten successful deliveries, we recently received a parcel with broken goods inside and hat, for the first time, to use support. From the beginning, it was clear that this was not a damage that was related to transportation but instead somebody had opened the product box and closed it again improperly, probably at customs. This lead to the destruction of one of the contained products, worth $250 each. I immediately took pictures of the broken piece and also tried to picture the partly transparent packaging of the goods before opening, so the broken piece could be seen inside. Then I claimed a case with Shipito.

This company was doing well when Kris was manager at the Tualatin warehouse. Now it’s just issue after issue!!! I have a package that is under my father's Name that they are refusing to give me, even though I have had packages sent to them under that same name before without any issues when Kris was magnet! I will file legal action! Package thieves.

I am a Canadian, I needed mail to be forwarded. They allowed me to proceed with sending and charge twice, no money back. So many times through almost 3 months already. I tried one last change, I had to notarize Form 1583 in the USA as they suggested. 100 Canadian dollars, only now they say I am good to go, but they stated that I did not pay the shipment. So far with everything more than 200 Canadian dollars and nothing. I am going to let it rot. I am advising to anyone to use their services at all.

SHIPITO to me "We want to let you know that the refund that you requested on 05/04/2022 has been denied at this time." I am amazed to read that SHIPITO is denying me a refund. What would be the reason? What should I do to get the money that is in the SHIPITO account: $3,756.74. SHIPITO is surely not going to keep it without any services. Please explain Shipito!!

I've been using Shipito for several years and they were excellent. However, recently things have changed drastically. Charges and fees have increased which I do understand but unfortunately they also apply charges where they shouldn't just to have you pay more than required. My last package using their preferred shipping method promising 5-12 days delivery took more than 2 months to arrive and customer service was unable to assist with anything.

AVOID AT ALL COSTS! If you want online support that just claims 'we are looking into it' but nothing happens - then choose Shipito. If you want to give your money to a company that lies, deceives & doesn't deliver - then choose Shipito. Do your research & check the reviews - there are a LOT of unhappy victims of these scammers.

Will not be using this service anymore. I have been a Shipito premium user for over 6 years. Their service and price seem to got poorer and poorer. I think they are a greedy company who do not care about improvement whatsoever.

What a joke. They ask for 2 forms of ID and statements to prove you paid for the item just to return the items. Never seen a freight forwarder make things so difficult. They also charge excessive amount for even the littlest things, an average of $26+ and they only use UPS. They definitely charge more and most likely profit because UPS labels for 1 lb cost $12, not $26. Nice try. I recommend using different freight forwarders in the tax free region, such as Reship. They never make you go through ID verification for a petty return. This is not some ** review, trust me you will save more money and headaches going with different freight forwarders. I wouldn't be writing this for no reason, I wish this company goes bankrupt. Cunning individuals taking advantage of their excessive shipping costs.

Shipito is a very deceptive company. They claim they provide 45days free storage for premium plans but that is a lie. Any item received before and after your premium subscription still gets charged $1/day. You cannot ship items with other couriers except they mail it with their slow country post office service which they charge $52-$57 for minimum weight even if its 0.1 pounds! With time shipito will fail using these strange policies. I still have an item stuck just 0.3pounds and I have to use $57 to ship it according to shipito. A very mean and fraudulent company. Stay away you are already warned! Don't learn the hard way.

I have been a Shipito customer for about 8 years now. In that time they have gone from being a company that used to focus on the buying and storage experience to 'This is company policy' and "we can no longer support any of your requests'. They used to give each package about 6 months of storage and now its 3. If packages were consolidated, the new consolidated package would reset the timer and get 3 months/6 months of storage but now a consolidated package must be mailed out the moment after consolidation. How ridiculous is that? What's even more shocking is that if you decide to mail out your package to a nearby forwarder like Viabox they outright disallow it saying it violates company policy and we cannot forward a package to another forwarder. Why? It's my package and I should be able to send it wherever I want.

This rogue business has my account on hold for no logical reasoning. Their T&C state they hold accounts for payment Verification or to deal with chargebacks, I never did pay through a method that allows this, BitPay. Their top prioritized method to take payment give always given them to their liking which can't be refunded the way it came unless they do it from their liking. So to my goodwill I am met with hold of 3 Processed Mailouts ** + **+ ** fully paid and which is ready to hand over if their likings fall in this way.

The company: www.shipito.com. They are dishonest and irresponsible. Avoid at any cost. They have already lost several packages that I tried to send. 1) And now on 11/20/2021 they literally blocked a full shock absorber with springs that I tried to ship to Brazil. 2) I tried to send to another address I have in the US, another redirect service, which suits me better... and they refused. (It's unbelievable) This is what you are reading.. I tried to ship to another address on USCloser.com and Shipito.com, the rogue company, refused. They took over my product, folks, they're really dishonest people.

I've been a Shipito user for almost 7 years and the company was once excellent. I have more than 120 boxes shipped in addition to the various consolidations but currently the company has become the worst in the business. Bad attendants like Nancy totally spoil the customer experience. Prices have risen so much that they have become abusive and impractical. Customer service is almost non-existent and they no longer care about solving customer problems as they used to. All the benefits I had in my account were taken away and now the premium version has an absurd cost without any benefits. Stay away from Shipito.

Having Used Shipito with no issues for over 12 months I now have a package held in 'expected packages' because they have asked for ID for a friend that had her package sent to my account. I am unable to provide ID as she does not have a driving licence for medical reasons and cannot afford a passport. The other option was to ask the seller to send them a pre paid label, why would the seller put themselves to further expense, this would be a lot of admin and expense for them. I have offered to send a pre paid label but Shipito will not accept this. I only get given the same 2 options of send ID or pre paid label from seller.

Updated on 11/16/2021: After more than 2 months of them not giving me any useful information about my items, I had to re-order everything and ship it via myUS because they were urgent. A week ago they say that my items are at the local post office. Why not do that earlier?! Since it was easy for them to track by their own means once regular tracking that I had access to failed. Now it is only fair that I at least be refunded for what I paid because working with them cost me DOUBLE the money and a whole lot of time.

This company lost 5 packages of mine. Asked for a refund in July and was promised an agent would reach out to me in a few days -- 3.5 months later -- NOTHING!! No one has ever provided us with any information. They keep paying lip service and lying but NEVER help. Plus I asked for a phone number to speak to someone directly and they said: "Unfortunately, we do not have a phone number for you to call"... DO NOT CONDUCT business with this company..They will lose your packages and not refund you.

Lost my package in the store (I think it was stolen because it was a rare gold coin). Refund 100 USD, worth 850 USD with receipt of course. They say they won't refund more because of tax declaration. I know that happens regularly. Check other revi.

Recommend that you look somewhere else to take care of your packages. Multiple irreplaceable packages delivered but never booked in. Items disappearing from consolidations. Irresponsibly packaged causing damage and loss. They charge an expensive premium for horrible service. Claims are in every way possible derailed. There's no supervisory contact available if issues arise. Been using the service for years, had more theft in the last 3 months than ever before. Moving to a different service.

I have been a "Premium" Shipito customer since 2017. In that time they have gone from being excellent, to now having some of the absolute worst customer service I have ever experienced. In the last month I have incurred costs of $400 due to their incompetence. They refuse to admit any fault. They don't offer to help with the problem. When I come up with a solution that would cost them NOTHING but would save me $200, they blankly refuse to accommodate stating simply "This is not the policy." This is when I can actually get some response out of them AT ALL. Emails get ignored. The "live chat" agents are dishonest, and of little help. The "premium customer" hotline is permanently out of service. I've called it 50+ times. No one has ever answered. I honestly don't know how these guys stay in business.

Updated on 10/13/2021: Further to my review of 26 September, I received an email from a customer service representative (named April) stating that I would receive the balance of my account $US162 immediately. A week has passed and I’ve received nothing. Shipito also didn’t explain why they cancelled my assisted purchase requests. I did receive an email from Martin (assume from their Torrance facility) stating that I had been informed of why they couldn’t complete the purchase requests but when I asked him for proof of the correspondence sent to me, he hasn’t been able to provide any because it doesn’t exist. What you can expect from Shipito is incompetence and staff who try to cover up their incompetence by being untruthful.

I ordered in June 2021 some products on Amazon USA and let them ship it to the warehouse of Shipito. After a couple of weeks I received the info, that Shipito lost the packages and I will get a refund of usd 70.26 (the total of the items was actually over usd 120, but they told me I filled the customs invoices with the wrong total of the products, although I sent them the original invoice where you can see the total of over usd 120!). Since July I'm waiting for the refund. I wrote them several messages and Shipito keeps on saying they have "delays with the payments". Now it's September and I'm still waiting for the refund. They ignored my last messages now. We are talking about 70 usd, not 7000 or 70,000. This company scams customer and lie to them. How is it possible to do business like this in the usa??

I created a new Shipito account after losing my older one, which I later managed to recover. One order was accidentally shipped to the suite associated with my old account. I contacted Shipito and asked if they could place it in my new suite, which is literally at the same location, and they refused "because it is policy". I have spent over $1000 on Shipito since I discovered it several months ago and I recommended this company to many people. But I regret those recommendations and will rectify them.

Ordered tea from a supermarket on Instacart to be delivered to warehouse. I had no idea they would deliver in a bag. The customer service agent I spoke to called Melvin had no customer service skills and was quite unnecessarily rude telling me off for ordering an item that was not in a box. He reminded me that normally they would refuse it and he then told me that I would be charged for a box. As a customer who had ordered twice before on Shipito spending a lot of money, I was the one being apologetic. I resented this as he failed to grasp that I had no idea the courier would deliver the item like that. I felt an annoyance and a lack of understanding from him which put me off quite frankly.

I'm currently living in Israel for an extended period and I was having a birthday celebration back in April. I found Shipito when I was looking for an alternative shipping option since a lot of the companies I wanted to order supplies and other items for it wouldn't ship to me. I placed several orders through Amazon, Fashionova, you name it, about $700 worth of products to Shipito. I got notifications from Shipito as each item arrived, when they were going to "expire" in the storage space, and multiple charges for extending the stay of the packages while I waited for all of them to arrive. Once everything was there, I made the order to have it shipped, paid for the shipping. One day they send me a picture of my box and warn me that if I don't ship it soon I'll be charged, the NEXT day after I pay for shipping they tell me they've mysteriously lost the package.

I have ordered a RC plane for $299 to forward this to me to Singapore. The package was delivered on Monday 24th May by FedEx. On Tuesday I was wondering, why no message. Same on Wednesday. :-( So I contacted the support on Thrusday morning, that my package is missing. A Ticket was opened by "Heidi" and she said, that the warehouse will check. On Friday I have asked again (Mike), the ticket was not assigned to anyone. :-( On my question, how I could back my money to re-order my goods: No answer. He said that he will take a look for the package now (how he can? I think, this is not true). I am super disappointed with the customer service. How can I get back my money. I am willing to try a second time, but the start from Shipito is worst. No trust to this company. No answer to clear easy questions (It is NOT my fault, that you lost my package, it is lost by you). What are the next steps? When I can get my refund?

I raised a support ticket on 08th April for my lost parcel and your customer service team informed me the insurance claim ticket has been raised. I sent 4 messages on the support ticket no: ** and haven't received any response. Your customer service is very disappointing and it clearly shows Shipito don't care about your customers. Do not waste your team and money dealing with such irresponsible company.

Shipito Cancelled my shipment and asking me to fill out form 1583. This could have been done much earlier before cancelling my shipment. I didn't even know if this was a requirement. They could have clearly communicated when I open the account. I had run around last minute to find Notary to certified and shipped the form via Fedex expedited. All this cost me dearly.