RepairClinic.com Reviews

I should have checked Consumer Affairs before trying to place an order. I placed an order and received an order confirmation on the webpage. I purchased three parts for a whirlpool washer and next-day shipping. I never received an email regarding the order. I tried calling many times, and after 15-20 minutes, the phone disconnected, stating their system was down. Another time, I selected the callback option, but no one ever called back. I finally tried their chat feature on their website and was told that an order didn't go through despite the charge to my VISA card. Now I'm forced to file a fraud claim with my credit card company. I believe the company is fraudulent and potentially gathering credit card information. Beware!

Then, when I called and enquired about return, the representative just hung up on me!

I ordered Payne fan motor and capacitor on September 26, 2023 via telephone. The product was back ordered and was told my credit card will be charged once the order is shipped. My credit card was charged on October 11, 2023 and the product did not arrived. Customer said I returned the order and I was charged the shipping cost. They did not send the product and there is no tracking that it was shipped (UPS or Fedex). There's no way the product can be shipped from Michigan to California back and forth in 3 days. They made me wait on phone for about 30 minutes twice. The first customer representative transferred me to another department just to avoid helping.

“My recent experience with RepairClinic.com has been incredibly frustrating. I initially ordered a vent cover for $11 and a dryer timer, opting for next-day shipping at an additional cost of $27. Shortly afterward, I decided to purchase a motor from them as well and requested that it be shipped next day with my previous items. However, the customer service representative refused to do so, despite the fact that I had already paid for next-day shipping less than 30 minutes prior.

Called for assistance with a lawn mower part that I cannot locate on this company's website. I have the model number but cannot find the part so I called the 24/7 help line. My call was answered, then I was put on hold, after 13 minutes the call was disconnected. I called back, same thing happened again. I can only assume incompetence and poor training.

I ordered 5 air filters from Repair Clinic for my Amana PTAC unit. (order #**) This order was placed near the end of May. I was advised a couple of times of delays that the filters were on back order and would be delivered soon. The original order eventually showed up at the end of July. Unfortunately the filters they shipped were for some other unit, not mine.

I ordered 2 products Jan 24th, 2023. The original shipping date was 7-10 Business Days. Shortly after ordering one of the two items arrive, I log in to their website and it says two products shipped and delivered. (Not true.) I contact the company, they agree there was an error and it looks like the product is in the warehouse and they will ship next day. (Also not true.) Waited a week, no product. I contact the company again, "sorry sir, the item is backordered but you're #3 on the list, it should be in stock shortly." (Again, not true.)

Ordered a clutch drum for a PoulanPro chain saw. It arrived in a few days (the only reason for one star). It was not the right part, made several calls only to be put on hold, 45 minutes total. Tried the virtual assistant, it kept dropping out, sent a message (3 days later, still no response). Several attempts today, phone waiting about 1.75 hours, thought someone would finally answer. Did finally speak with a very rude woman who told me they would not pay for return shipping and might take over 3 weeks for my order to be refunded. I'll eat it this time. I rechecked, I ordered the right part, they don't chose to make it right. Never heard of "Repair Clinic" before, they do not deserve to be in business!!! Many other very good parts suppliers are around. I have been in the repair business for many years.

My review is unfortunately very similar to others' reviews. I had to order two pulleys for a commercial customer. They had a set price on their website that was agreeable and our customer was quoted. We waited over a month for the pulley. When they finally updated the website that they would be shipping it, I noticed no movement for several days. I reached out to customer service via chat, and received a very rude unprofessional response from their online customer service agent that the part was still on the trailer and hadn't been unloaded, and once it was, it would be shipped. I also noted that they raised the price on their website, and inquired to make sure I was going to be charged what was already agreed and ordered to. I received a very snarky response from the agent. Move forward a few days, and the item still hadn't been sent.

I ordered a convection fan motor for our oven. There are multiple part numbers that are the same motor just with different electrical plug styles. I ordered the wrong one. The plug style was the same but the distance between the terminals was slightly wider than what I needed. I had mounted the motor to my oven before realizing this. I informed Customer Service of the issue immediately, received a return label, and ordered the correct part. Upon receiving the correct part, the electrical terminal was broken inside the box. Again, I contacted Customer Service immediately. They coordinated a return and shipped another part. This part also arrived with a broken terminal. This time the box was inside another box and the part was still broken. I contacted customer service again and they setup another return and shipped a third part. Finally I received a part I could use. Every time I had an issue, I provided pics of the damaged parts.

I ordered an agitator kit by searching using the Kenmore model number on my 110 series machine. I opened it before taking the old parts off, and most were different. I realized that the O-Ring and Dog Ears should be all I need to get my machine working, and they appear correct. I called about a refund and have to either eat the extra cost for wrong parts or go for who knows how much longer without the use of the washing machine. On top of that, the agent was very rude about it and beyond unconcerned by the dilemma their mistake has put me in. I will not do business with them again.

I had used Repair Clinic in the past. For my AC, I needed a specific blower fan module difficult to get. They list it at a good price, so I ordered, knowing the part has yet to arrive to them. Immediately after, the price of the part changed on their website. As they realized they had made a bad sale, decided to not fulfill the order but continuously delay the shipping. Every date that they were supposed to ship, they will delay it. I called them, and they assured me it was coming. They had no intention to fulfill the order, just to get me tired until, after a month, I cancelled and got it from another site. Unbelievable unethical. They could have contacted me and explain the price issue. I needed the part, and they made me waste a month without heating in the middle of winter. Never again will get my business.

I ordered a replacement part (expedited w/ overnight delivery) for my range a week before Christmas. A week after I was still trying to get ahold of RepairClinic.com to find out what was going on. When I finally got a hold of them they were the rudest people I have worked with in a long time. They have stated that a replacement part is on the way but I have no objective evidence of this. I do not feel that as a customer they value my time and money. I would not recommend doing business with this company.

Ordered high temperature switch for my furnace on 12/14 with anticipated delivery 12/16 if I paid for shipping & handling. Well, it's 12/27 and I still don't have the part. The cost was more than twice the competition, but their anticipated delivery date was the best. Until it wasn't. Calls to customer service take a long time, but what else would you want to do on your vacation? I've requested canceled order and full refund. I've ordered from a competitor that just gave me overnight shipping and notices that the part is on the plane (way better than the outdated confusing status I get on RepairClinic's chosen shipper). If you're wondering if spending some extra time or even money on shipping by going with a competitor to RepairClinic is worthwhile, my experience says yes.

What happened? Is this company another casualty of the pandemic supply chain breakdown? Over the years I have successfully ordered a number of parts as well as receive helpful technical info/videos from this business, which helped me avoid costly technician repair costs and keep a few appliances going a little longer. And now I am on forever hold on phone or chat, only to be told at the end of the wait that they have not yet received the furnace part that I ordered back in October. Part was supposed to be delivered a few days ago. It is December, and I have no heat, except for two space heaters, which can only be on when I am at home. They are now telling me that it might be February when the part comes in.

I needed a part for a washing machine. They had it in stock and sent it right away at a cost of 27$ shipping. The machine was able to be repaired without the new part so it was returned at my expense for shipping. The item was never removed from their box but they are refusing refund saying it shows signs of damage. Absolutely untrue. Wish I had checked reviews ahead of time. Also, they are very slow in response to calls and chats.

My experience is like so many on this website. I ordered a part for my dishwasher. They sent the wrong part. I called. They sent a replacement part assuring me that if it was still wrong I would get a full refund. Spoiler... wrong part again. Since getting that second wrong part, I have emailed them pictures, talked to four different representatives, and I had a guy hang up on me. On two of those calls, I was promised a refund was coming... nothing. One of the agents, just flat out told me he would not give me a full refund after we talked for over an hour.

If I could give a zero review I would. I received the wrong part and called customer service who sent me a label to return part. I followed instructions to return part out of my own money to only get the following email stating they would not refund my money. We recently received your return here of the Door Switch Kit on this order. Unfortunately, per RepairClinic.com return policy, to qualify for refund, parts must not have incurred damage such as signs of installation by the customer, marks, or scuffing. This includes connections of wires, testing with meters or mounting the part. Electrical parts must not have been installed. Item must be returned in its original packaging including retail box and must include all accessories originally included with the item, as shown on your packing slip below. Once a part has been hooked up or installed it becomes a used part and cannot be sold as new.

They have the wrong part listed for my washing machine model. When I got the part it did not match the part that came with the washer. I called them 4 times and they insisted it was the right part. I called another online parts dealer and they had the correct part which I ordered. I called Repairclinic back and gave them the new part number which they also had and told me BOTH that part and the part they sent me would fit. They wanted pictures of both parts which I told them if you sell both parts then just look at them and you will see the difference. The place that sold me to correct part said my model number only with an A at the end, which I don't have, would be for the part that Repair Clinic sold me. Repairclinic told me I will hear back in 48 hours how they want to handle this situation. I wish I would have read all these reviews first since I am sure I will never see a refund. These people are incompetent crooks.

Constant disappointment! Ordered 2 small parts for freezer handle in September 2021 and it’s April 5, 2022… nothing! I’ve called multiple times and they keep telling me, it’ll be here in a few weeks! You would think That they would contact their customers if there was delays or problems. I won’t be ordering again.

I have been using Repair Clinic for a few years now to get parts for my fridge and dryer and I have never had a problem with anything. I love this company, especially the videos on how to install the part you are buying. I don't get the bad reviews, I would give them more stars if I could.

If I could give them zero stars, that's what I would've done. Items not as described and they don't provide pre-paid returns. Do yourself a favor and stay away from this site/business. I suggest go local for parts.. If that's not enough the customer service is the worst! Don't give them the time of day!!

Stay away from this company. Total misrepresentation. Site said part would work on our model, but was the wrong part. The 24/7 help line was not available when we called. And then when we sent the part back at our expense, they said the part was damaged and would not refund our money. Poor customer service and total misrepresentation.

Ordered some furnace parts. Had a box left on my front porch 2 days later. It had parts I did not order in it and was missing a furnace blower motor. This is a $250.00 motor. Not a trace, just not there. I needed this motor to repair my furnace that was not working. They did not answer their phone for one day and the following day the phone was busy all day. Sent them e-mail which still has not responded to. This is a poorly run business with no accountability. THERE IS A GOOD CHANCE YOU WILL NOT GET WHAT YOU ORDERED.

They sent me a part that didn't fit in my refrigerator. I contacted them about the issue, and they assured me I'd get a refund if I sent the part back at my own expense. So I packaged it up back in the original box with the original protective padding and sent it to them, at my own expense. A few days later, I got an email with photos claiming the part was "damaged in shipping". The photos showed a small rigid tab of plastic that had been snapped off of the electrical plug. They told me to file a carrier insurance claim if I wanted to be compensated.

I ordered a part online for my washer. We didn’t end up needing it because my washer hadn’t acted up again after we ordered the part. It arrived. We did not open the shipping box. I did online chat. Told the lady we hadn’t even opened it and asked how to go about returning it. The email said there was a 365 day return policy. She just gave me an address and I asked about a label and she said we had to return it at our expense. I received an email saying that the terminal was scuffed either from installing it or testing it with a meter. I called to dispute that the lady I talked to said she’d have the return manager call me back. She seemed amused. I got an email back the next day. No call saying they rechecked it and the plate that screws to the washer was damaged. Nothing about the terminal. They can’t even get their story straight.

OMG this company is an absolute scam operation!!!! They sent me the wrong part so I returned it. They refused to refund me for the part claiming I had used it, which I had not. SO basically the "return policy" they have in place isn't a return policy it is a system designed to take people's money by sending them the wrong part and then when you return the part they can claim it was used, not refund the customer's money and keep the part and re-sell it. So it's a win-win for them and a lose-lose for the customer. They get to make money off a part twice and the customer is SOL.

In June 2021 I purchased a new washing machine door boot seal from RepairClinic. It arrived quickly and fit perfectly (after figuring it out...). In October 2021 my wife found a piece of it in the machine. Fortunately it does not compromise our ability to wash. RepairClinic have a 365 day return policy but you have to remove the part, ship it to them and then they'll send a replacement after processing your claim. So if you are happy to go without a washing machine for an unknown period of time then go ahead. I will be purchasing from somewhere with a better return policy. Oh and the live customer service rep ended the chat when I complained about their poor return policy...

Product arrived poorly packaged and broken. Contacted them immediately with explanation and pictures to show the damage. Was told by Jose ** that he would get back to me. I sent a follow up inquiry to his email and after 10 days have not received an answer. This is inexcusable and unprofessional! Will withhold future purchases. Signed: Thoroughly disappointed!

I ordered a part which was 2x's more expensive than I found locally on a Saturday. I was promised the part by Monday afternoon. Come Monday the part was not to be delivered until Tuesday. I was forced to find the part locally. I tried to cancel the part, but was also told it was too late. When I called for a return label, assuming they would cover the cost since the promise you made wasn't fulfilled, they did not send me a label. I called to ask for one, again, and was told they would not provide that and the customer service rep I spoke to shouldn't have made that promise. Totally disregarded the fact I paid for the overnight service. I was then told the entire price, including the delivery charge, would be refunded. That was also a lie. I will not do business with them again and would not recommend them to anyone.

I had previously ordered with no issues. This time, I placed an order on March 20 for a thermostat. After nine days of no notification of shipping, I logged into my account to check the status. It showed no orders placed, although I had received an email confirmation of my order on the 20th. I attempted the online chat, which would allow me to enter information, make me wait and showed where I was in line, and then kick me out of the system when I should have been the next one served.

I ordered a gasket based on my model number for my dishwasher and they gave me the part that I should order. Wrong part and because I installed it, they won't return, what a joke, horrible company, don't order from them.

Placed an order in August 2020. Was advised to expect delivery in mid-Sept. Nothing rec'd so called to inquire 1st wk of Nov, was advised one of the parts unavailable but to be arriving in a week or so, then order to be completed and shipped. Their email inquiry is the worst I've encountered. It is now 3rd week in Feb 2021 and so no delivery of parts ordered. Site has nice videos on repairing items, but that it for this company. A total fraud!

I had ordered a replacement ice maker for our refrigerator. The listed part said it would work with what we had. When it arrived it was not the right model despite it saying it was online. My husband had taken it out of the box, looked at it and then put back in the box. I then shipped it back to RepairClinic for a refund. They denied this saying it had been installed- which it had not. They then came back to say that oh no it was damaged in shipment. The lack of consideration or care on their customer service as well as the changing stories about why I was to not get a refund was completely unacceptable. I have never had such poor customer service. I am now out all that money for something that was advertised as working with a specific model that it did not. I will never order from them again.

Bought an inducer motor for my furnace. Impeller did not turn once installed. Called RepairClinic.com and they without much to-do overnighted me a replacement motor which works fine. They also had spent quite some time helping me make sure it's the right part prior to ordering. Excellent customer service. Will buy my parts from them in the future.

First time ordering. I chose RepairClinic as their website showed it had our part in stock and would be delivered in two days (the 7th). Contact them on the 11th as still no part and tracking for them to say, "Sorry part was never in warehouse and they are due to receive it tomorrow and us 2-3 days later," 1 WEEK PAST WHAT WAS SAID!!! Will NEVER order from them for anything again. They were actually more expensive than 2-3 other sites!

I have a Frigidaire and one of the bars on my door broke. I was sent the wrong part 3 separate times. The 3rd time the part looked like it was correct but was too long by about 2 inches. So they instructed me to cut the part myself but they had no idea how long the part was supposed to be. I don't understand how they don't have the information as to how long the part is supposed to be. If I were to make a mistake and cut it too long or short it would not fit. I also do not have the tools to cut this part. As of now, I have paid for two of the three non-functional parts and I have not been offered any refunds.

I ordered a crank (like a tool) for $29.90 and a knob (like a handle) for $10.19. They have a set shipping fee of $9.99. The crank COULD be used without the knob, but the knob is no good at all without the crank. RepairClinic.com made a unilateral decision to ship just the knob, charging the minimum shipping fee of $9.99. At the same time, they said that the crank MIGHT ship in another month, but they really didn’t know. But, IF the crank became available, I would only be charged for the crank, not for shipping. The knob should NOT HAVE BEEN SHIPPED under that circumstance. If I elected to go elsewhere for the crank and cancel the crank order, they would only refund the cost of the crank, not shipping. So, I end up being on the hook for a useless handle and the full shipping cost, nearly doubling the cost of the knob. This is most objectionable and should not have been done without my agreement.

I was looking for a replacement set of knobs of an LG oven and ordered from them. The total cost with shipping came to $52. Well, to my surprise, I received one knob. So, apparently to get an entire set of four would cost $200? They have to be out of their minds to charge that amount. Needless to say, I am angry and will be returning the single overpriced knob probably at a loss of the $10 shipping charge and likely an additional shipping charge to return it.

Received a part that was broken. We explained that we were without a dryer, and product was already a day late being delivered. Basically said, "Sucks to be you. We’ll send another one in 3 days." They don’t care that they are the ones that sent a broken part.

They are my first choice when I need the best quality parts for my old appliances. After my last 2 orders I really can say that they are 100% reliable and prompt. They have the lowest prices on the market and the best quality products. The products are OEM!! I highly recommend using their services.

Ordered the replacement A/C condenser motor 9/11/20 with a delivery date of 9/25/20. Part never arrived. Never received a delivery update notice. Called online support staff again. Call-line manager very curt, evasive, and uninformative. Staff provided updated delivery date of 10/2/20. Part not received as reported. Online account still shows 9/25/20 delivery date. Another call on my part determined a new delivery date of 10/10/20, but staff would not commit to it in any way, nor was able to explain the delays. Spent $700. Still waiting for delivery and hope it's the correct part based on others' experience with this firm.

The return policy is a sham. What they neglect to tell you, unless you research the policy, is any part that is opened, tested or installed will not receive a refund. Maybe they should explain that on the first page next to the 365 Return Policy not on a subsequent page after hitting a link. Buyer Beware!

This website is absolutely amazing! I was searching for some original parts over the internet and found them here. Such a great choice! They have any parts you want, all with 360 degree images and very helpful DIY videos. The ordered parts were an exact fit. Delivery service is prompt.

Completely unsatisfactory experience with Repairclinic.com. First problem, they sent the wrong part twice. When I finally got the correct part, it turned out to not be what I needed. I had mounted the part to see if it fixed the problem but it was never turned on or used. I called their customer service and told them exactly what I had done and they said it was a “used” part now and they don’t sell used. They said they would inspect the part if I sent it back. They still rejected it and as of now they haven’t returned it. $200 down the tube - buy your appliance parts somewhere else.

I ordered a cover for my rototiller, correct number and part name. They sent me something totally different, totally different number and even though I have sent numerous emails they refuse to respond. Their customer service is very poor! I doubt I will ever hear from them and so I will not get the money back I spent on something I cannot use.

Got a recommendation from a friend to order from them and I am so happy I listened to him. I needed an OEM part for my dishwasher, so the quality was very important to me. Easy to use website, with anything you could search for. They really have any item you want to replace. So helpful. Excellent customer service with very smart and talented people.

I purchased a timer for my dryer. I made a mistake and ordered the wrong part. As soon as I opened the box, I could see it wouldn't fit. I immediately requested an RMA to return it. I followed the return instructions to the letter, but my return was denied because they say that the timer showed signs that it had been installed. I sent photos to show that it was impossible for the timer to be installed because it was completely different in every way including mounting holes and plug configuration. They sent me photos to show some marks that they say prove that the timer was installed. I told them that if the photos were of the timer that they had sent me, then they sent me a used timer because it was returned exactly the way I had received it. They denied my return and now I am out over $125. BUYER BEWARE!

The guy from the webchat helped me find the part for my dryer. The fast delivery is just excellent, the 2nd day I received it and guess what, perfect match! Very satisfied with their services. Low prices, good quality products, 100% reliable.

Went to website to order what they claim is an OEM handle for a power stroke pressure washer, they also sell the nozzle. The nozzle they show are the website is identical to the nozzle that works with my handle, the handle they sell requires a treaded nozzle. I was disconnected on chat, talked with someone in customer service by name of Sharon, then asked for a supervisor how would not pay for return shipping because I didn’t include a model number. I asked I’d he could supply handle that would work with the nozzle they sold, also asked if they had a nozzle for the handle they sold and he again stated I needed a model #. Very sarcastic individual.

The process of ordering was easy and streamlined. I received the two parts I had been looking for, and I was glad they arrived on time (I had some urgent stuff to be accomplished). From my first experience, it's a reliable company, so I'm going to place my next order soon.

I was having difficulty finding a vent screen for my old dryer. Been shopping online but I guess they didn't have parts for 13-year old appliances. This until I got a hold of RepairClinic. They said they had the exact fit make and model. Proceeded with order and got this after 5 days. Plug and play, perfect fit. Worth the wait. Nice job guys!

I was told it's $125 service charge but if you have them repair your dryer then they waive that fee. The repairman came in a rush in the house, spent 5 minutes, told me the dryer pulley needed to be replaced $475 plus tax. It was obvious he was in a hurry and I think the company is a total scam. He got his hundred $125 for 5 minutes at my house and of course I wasn't going to pay $475 plus tax for a pulley to be replaced on my dryer. I think $125 was a total rip-off. I called the company back twice and they hung up on me and did not speak to me about my concerns. It was obvious he didn't want to do the work and he was charging an outrageous amount for me to deny it so he got the $125 for 5 minutes at my house.

I cannot comment on whether the part is the correct one or if it works as I have not received it yet. I am in an RV, mobile, so when I ordered the part from them I needed to know how long it would take to receive it. They offered two day shipping for 10 dollars extra. So I accepted it and paid the extra. Of course they said they could not guarantee it would arrive in two days, well I figured if it arrived in 3 I would still be happy. But here I sit in my MH waiting for this part and now I have contacted FedEx and they say it will not be delivered until Monday 6/29. That will make it 6 days from when I ordered it. It would be nice if I could have fixed my refrigerator before 6 days, now all the food inside is ruined. No relief or refund I am sure.

On 6/25/20, I ordered parts for my door refrigerator door handle (Order #**) This was a second order, as the first order resulted in the wrong parts being sent. Follow-up on the initial order resulted in the purchase price and the shipping costs being refunded, after separate calls. However, according to the rep, my cost to return the incorrect part was not refundable although the return packing slip stated “We will pay for return shipping if the return is a result of our error.” Of course, it was a result of their error or, at least, the error of their online systems!

User-friendly site that makes purchasing parts quick and easy. This was my second time ordering a defective part for my 8-year old washing machine and good thing they always had the parts. Good service; can't say the same for my washing machine.

I ordered a part. Paid for fast delivery, it's 4 days later and still the part is not even in my state. I tried to call but they are ALWAYS experiencing higher call volumes. I will not do business with them again. Also I got the same part on time for 1/3 the price from Amazon.

I purchased a Thermal Fuse- The company policy is if the fuse was opened and installed you can't return. I installed the fuse and it didn't work. I tried to return and they denied the return. So basically they can sell you a faulty knockoff, let you try and install it and when you return it they deny the claim. There is no way to dispute because it's in their policy. I even tried explaining to my bank that if it would have worked I would have kept it. It makes zero sense and is a complete scam. This is why people stop supporting small business and go through Amazon.

Order an OEM part for my LG washing machine. They said it was available and would set me back for $126. Opted for express shipping and got it 3 days later. Called my repairman, checked the part and said I was good to go. Seamless experience, no troubles at all.

They helped me to find the exact part I had been looking for for a long time. I received the product and managed to repair the fridge myself. I am very thankful for all of the help they have provided!

I have placed four orders in the last two months and decided to share my positive experience with everyone. The customer service folks are professional and they are quick to answer my questions. I’d highly recommend using their services!

Ordered a part for my oven online. It said I could have it shipped in 3 days or pickup at the store within 1 hour. I opted for store pickup. I gave it a couple hours, drove 30 minutes, waited in line for over 20 minutes only to be told they didn’t have the part and it would take 3-7 days to get it from Chicago. I was not the only person that happened to while I was waiting. The employee at the door was rude and unprofessional, no apology for the hour and a half out of my life or the gas to drive there. I cancelled my order and will never do business with them again. I believe they are fraud. Their website posts only 5 star reviews while their Google page is mainly 3 stars or under. Seems like they flat out rip people off. I felt they intentionally state it’s in stock and just hope to retain the order when it isn’t. It was truly an abysmal experience.

I ordered a replacement part for my dryer and paid extra for express shipping. Part was not delivered as promised. Called them for help. People on phone were very uncaring and curt. I was only asking for a refund of the premium shipping amount I paid. They said it was not their fault and refused to help in any way. I will not be purchasing from them again.

My one-stop shop when it comes to fixing an equipment or replacing an item. The service is top-notch. The staff is professional and willing to help even if you need detailed explanations and additional support. Absolutely no complaints so far!

I found their website through a friend's referral, and I feel so thankful for his recommendation. I have used their services twice and have no complaints so far. Timely delivery. I received the exact products I needed. They are my number one recommendation when it comes to finding an appliance.

We were starting to lose the coolness of our air conditioner, and we have discovered that it was due to its dirty filters. A friend recommended RepairClinic so we decided to give it a try. The order and transaction went on smoothly. They have an accommodating support that addresses my queries promptly. We received the item in great shape and condition!

I was having problems locating an OEM part for my 7-year old GE dishwasher. Called them and they said the part was available. Finalized my order and they told me it would cost me $345 plus shipping. They asked me if I wanted express or next day delivery, but I decided to go with the 3-day shipment. The part arrived 3 days later, good thing I only scheduled my repair technician after I got the part. The repairs set me back a good $120 per hour. So, moral of the story, schedule your technician only after getting the part!

Not a great experience! As I was browsing through the parts, the picture on their website matched 100% to the part needing to be replaced. Part received was a dual capacitor, but not the one pictured. Calling customer service, she was extremely rude. Asked to talk to the manager and he was equally as rude. Because of the way they acted, I do not trust the company As a customer, I am not satisfied.

A Sears employee gave me this number to order a vent screen for my dryer. Well I ordered overnight for 62.50. I never received it overnight. Well I never received it so my husband went out to buy one now then I called. She said it was on its way. It never came. Now the REPAIR CLINIC IS REFUSING TO REFUND MY MONEY. PLS RUN FAR AWAY FROM THIS COMPANY BC WHEN I CALLED THEY ONLY REPLIED SMART.

I put in the make and model of my dishwasher to get replacement parts. Their site insured it would fit my make and model. Got the parts and was not even close. Spent $17.62 on one small bolt and small plastic replacement bracket and waited a week only for it to not fit!

REPAIRCLINIC.COM. I ordered a microswitch for my Electrolux microwave and paid $21.90 for the switch and $10.95 for shipping and handling. There are two types of microswitches, normally open and normally closed. When I called to complain that they had sent me the wrong type, I needed normally open but they sent normally closed. The initial person told me she could only send me a replacement for what I already had that was the wrong part. That did not make any sense to me at all, two parts that would not work? Nonsense.

If you are trying to do any appliance repairs yourself - DO NOT order through RepairClinic.com. We ordered the $400 part they recommended per our model of appliance, and after it came we found it does not work, that the part listed was possibly not the correct part. After utilizing their chat feature - which they closed off after hearing my complaint, I called the company. After speaking to a customer service rep, and a supervisor, they are not willing to work with us in any way to make this right, or refund any of our money. This place is a dumpster fire of a company.

I ordered a part for a next day delivery. Not only the part came two days later, they still charged me for the next day delivery and wouldn’t refund me the money for shipping. The chat agents hung up on me and didn’t even consider my issue. Stay away from this company! They don’t care about their customer at all. If I could I would give minus stars to express how awful the experience was.

I ordered a broiler element for Kenmore range..upon receiving the item which was shipped very poorly I noticed that it wouldn't fit my over my broiler element connection is about 6 inches apart and the one that I thought was the correct one is about 2 inches apart. Upon returning and paying for return shipping..they claim that I tried to install the element which would be impossible..and voided my refund to my dismay I'm shocked..I think that they are mad because I ordered the correct element from eBay and saved myself $28 dollars the very next day needless to say I opened a complaint with PayPal. DO NOT ORDER FROM THIS COMPANY. DO YOUR DUE DILIGENCE AND SHOP AROUND. EBAY AND AMAZON HAVE BETTER PRICES.

We ordered 2 pieces for our dryer in July, 6 months later, we had to get a refund via PayPal dispute because we we charged 4 months after putting our order in and waited another 2 months without any news from them about shipping it. I contacted them about it to know what happened and they just closed the chat on me after a wasteful chat with one of their employees that was just repeating everything I was telling her, 5-10 minutes after I told her. So in the end, I would avoid this company at all cost. It's a bad company who doesn't ship products and their customer service is just one of the worse I've ever experienced in my entire life.

My filter cover broke on one end and couldn't find one anywhere but at Repair Clinic. The measurements were not listed which was concerning but since I was desperate I ordered it anyway. When it came it was the exact one that broke and fit perfectly. I only wish their shipping was faster. Took way too long to receive since my part was broken.

I ordered a refrigerator shelf, which said EXPLICITLY in the name in big letters "REFRIGERATOR SHELF" - but they sent me the freezer shelf. I want to exchange it for the correct one, but they won't pay for return shipping or shipping to correct the error. Their statement was "I do see that, but in the description it says fz shelf, that means freezer shelf. Sorry for the misunderstanding, but there's nothing we can do". Very disappointed, won't be purchasing from this site anymore.

I was told by the webchat what part to order according to my evaluation of the appliance. So with confidence in their problem solving I ordered the $122 part. It did NOT fix my appliance. I called them and they would not take the part back even though it was their fault I ordered it. They suggested I call a repair technician. Well now I can't afford to because I have paid them for the part!

On Dec. 3, 2019 I ordered a part for my GE washer-the main control board. I also paid extra to get it delivered fast-was suppose to be here by the 4th, then the 5th, then the 6th and then the 7th. Still do not have part and according to the tracking it is in the FedEx site in Ladson, S.C. Called customer service and supposedly talked to Matt a supervisor at RepairClinic who said it would take 3 days to investigate what is going on. Now I am pretty sure we live in the computer age and not the pony express age but pretty sure the part would have gotten here faster with USPS. Oh yes now they say there is no delivery date at all!!! I only live 1 1/2 hours from Ladson, S.C.

Paid for overnight shipping and it arrived two days late, no refunds from them and they blamed it on the weather, funny thing is, I received another package from that area on time, they could have at least refunded the difference between overnight and normal shipping but no go. Just know this is not a reputable company to deal with and you can forget about refunds for anything.

I highly recommend that anyone reading this do your best and find another company to order from. Slow responses if they even bother to respond at all. Especially after they have your money. You’ve been warned.

I ordered the OEM part at a cost of $92. Comparatively a good price. Plus FedEx 3 day SHIPMENT. Unfortunately it was not delivered despite being notified of delivery. Having contacted the company and fedex. Still without the part and with repair specialists booked at the rate of $150 an hour for 2 days from now with no part, it will cost me a lot for nothing. The least the company could do is send me another part at their cost since it's already paid for. So that repairs can be done as expected. I will never use that company again and will dissuade anyone else. Buyer beware!

I ordered a part from Repair Clinic for my GE Fridge. I gave them correct model number. The part that arrived di not fit so obviously incorrect part. I returned the part...having paying almost $10 shipping and they kept almost another $10 from their ship to me. So.. in a nut shell, $20 spent for nothing. There is no way I will ever purchase parts from them again.

My dishwasher had stopped working and was not responding to the buttons. I thought it might be the main control board but ended up being the touch button control panel. So, I sent back the main control board expecting a credit. I am pasting a copy of my email that I received back from them. We recently received your return here of the Main Control Board on this order. Unfortunately, per RepairClinic.com return policy, to qualify for refund, parts must not have incurred damage such as signs of installation by the customer, marks, or scuffing.

I bought vibration dampeners for a front loading LG washing machine. I did research on the exact model and found the specific part numbers needed. RepairClinic was the lowest price with shipping. I ordered the exact part and the picture matched the part in my machine. What I received was a different part in bag with labels of the correct part. I took many pictures and then contacted their support. The man on the phone tells me that it's the same part even though searching their website shows the part they sent has a different price and different LG models other than mine. He then tells me that the part is for my machine which is wrong. He gave me no resolution other than to send it back. No offer to replace with correct parts.

Ordered a new gasket for my refrigerator and when I received it, it needed to be laid flat to get kinks out of the rubber from shipping. Was out of state for 3 1/2 months and went to install gasket and 5 of the holes in the gasket where the screws are installed, were defective. They were punch through the side of the rubber so the hole only had three sides connected surrounded by rubber. Offered to send pics as clearly the product can’t be used and was told that it had to be returned at my expense as it was not returned within 30 days. They said they did not know what I could have done with the gasket after having it for over 3 months!

When I check tracking again it says package will be delivered by end of day 8/31/19. Package never arrived. So now a Labor Day long weekend comes and probably won't get parts for another week. Company is very lax in follow thru. Don't know if will ever get parts. They try to defer blame to shipping companies but if you don't get the part to them in a timely manner they can't get them delivered as promised. I do know I wont order from them again. Not dependable. I don't know if if they do arrive they will be the right parts.

Their website claimed the grill I ordered for my M/N AC unit was the correct one. NOT EVEN CLOSE! I paid out $190 in shipping fees because they would not pay for return shipping. This company sucks! I'd give them 0 Stars if I could.

I had the worst customer service from their team. Ordered for a part which was delivered late. It was also not the exact measurements that I had specified and this needed to be shipped back. Unfortunately, customer service was rude and did not help much.

Ordered additional door shelves for Frigidaire refrigerator. Correct model number entered and ordered based on the part picture. However when part received it was an incorrect part. The pictures for part on their web were not accurate. Called and got correct part ordered. I felt return part shipping cost should be paid by the company since order was based on their wrong/inadequate pictures of the product. Representative advised that they would not pay for the return shipping cost. Supervisor busy and not available. Advised supervisor would call me. Over 8 hours later called back as had not been contacted. Supervisor still not available but was advised one would call before the night ended. Still waiting on that call, Past experience with RepairClinic.com was positive. Unfortunate to ruin the goodwill with poor service response.

Placed a replacement part order online last 6/22/19. Haven't received or even shipped my part since then. I called customer service. They gave me an ETA of 6/26-6/28. More than a month for my orders? That's ridiculous. I live in the desert, imagine our bedroom without a/c this summer.

I have purchased from them many times without issue, but recently I ordered door gaskets for my LG refrigerator and they came In malformed such that after a few days of use they are starting to pull out and risk ripping. Days of back and forth with RepairClinic with me sending pictures and them saying they don’t have them. They want measurements which will not help as the gasket is not flush thus pulling against the other gasket. I am done with these folks as customer service is clearly offshore since I get emails in the middle of the night and they don’t understand what I am explaining.

I gave them my Samsung Fridge model # and needed a drip try. They sent me the wrong part part and wanted me to pay the shipping charge $9.50 and the part costs $9.50. They should pay the shipping since they sent the wrong part. She said I gave her the part #. I didn't. I gave her the Samsung model #. She argued... Not doing business with them especially since the lady said "fine" after I asked for them to pay shipping and she hung up. Customer service??

Needed part for fridge asap. They CLAIMED it would come next day. I even emailed to confirm. Then made purchase. As soon as I ordered it the deliver date changed. So I called again and they continued to lie. Once I proved they were lying they hung up on me. ZERO INTEGRITY.

I ordered for a replacement part from this company and this was to be delivered within a day. Three days later and this had not arrived. I contacted them and they confirmed that this would arrive the day I spoke with them. When this got to me, it was not what I had ordered and I did contact them about the same. We have been having a back and forth and I am already frustrated.

My Central AC failed at 9pm on a Thursday. RepairClinic was the only site that could get the part to me by Saturday (with an expected increase in shipping cost, of course). Every other site could only offer Monday or Tuesday delivery. The part came on Saturday morning before 9am, and I was able to fix it before my wife woke up. Considering we live in Florida, and Summer's coming... I cannot thank RepairClinic enough for delivering exactly what they promised... and exactly what I paid for. Many thanks!

Buyer BEWARE! Go elsewhere, especially with complex orders. Had a horrible return experience, especially w/ Ray, the floor manager. Ordered 4 items that were apparently in stock at the time. Each part is codependent in order to function properly. But only 3 came with the 4th on backorder, so I waited for nearly 6 weeks despite several e-mail promises that it would show up during that period. It never did, and they had no idea when it would.

Writing this while I'm on the phone with RepairClinic for the FIFTH time since ordering my dryer control board. Over TWO HOURS of wasted time on a single part. Ordered 4/20/19 and paid for expedited shipping to arrive 4/22/19. Part did not come as scheduled. CS advised to cancel that order, refund for shipping and part, place new order to arrive following business day. Fine, one day late I can hold off on my kids' pile of clothes. Place a new order, part to arrive 4/23/19. Second order does NOT arrive as I'm told on 4/23/19, all the while causing me to call in yet again and WASTE MY VALUABLE TIME.

Ordered a filter unit for our a new cooktop TWICE through Home Depot.TWICE Repair Clinic sent the wrong part. Went to their website and located the correct part and called the order in myself. AGAIN the wrong part came and I was asked to send a photo of the part that came. Was told to keep the wrong part 10 days and if no instructions were sent to destroy it Waited two more weeks while being told it was on order. Called again and was told to AGAIN send photos. Then for several days told it was in their warehouse waiting to be shipped. Finally it arrived. Two weeks later (a month) after the third wrong part arrived, a delivery service arrived out of the blue to pick up the very large wrong part. Fortunately we still had it. Will NEVER do business with these folks again.

The ignitor itself is fine. I chose expedited shipping. They sent the ignitor and forgot the ceramic wire connectors. I called them and they resent the connectors with regular shipping. I waited another week and finally tried to install the ignitor. But then found that one of the connector nuts is broken (the thread is broken and can't connect wires anymore). I can't wait again and just go to local stores to find those connectors. I was lucky to find a small local store with those. I tried ACE first but apparently those are not common anymore. It costed me extra two bucks and an hour looking for the connector. Not to mention I waited a week for their mistake for not sending the connectors the first time and then sent a broken one the second time. When I called them for missing connectors, absolutely no sorry or apology. Just said, "Yeah, we will send them." Definitely won't shop from this one again.

I ordered a door bin replacement for our fridge from this company. I spoke via live chat with a customer service rep and gave them our fridge model number to insure I ordered the correct part. I was sent a link to the part I needed. When it arrived, it didn’t fit our door. When I called them about returning it, I was told I would have to pay for shipping it back, I asked why would I have to pay return postage when I was given the wrong part by their employee. They said they “had no record of a chat.” I told them I would just keep the useless part and never order from them again.

My only beef is their prices. I use them to locate parts I need, then do a search and go elsewhere for much lower prices. EVERY time. I've never not found lower prices, even including shipping. The Kenmore washer pump I needed was going to be $56 and change at Repairclinic.com. I found it brand new in the package for $13 bucks including shipping elsewhere! And it arrived in 3 days!

Ordered a microwave oven control board for a built-in unit on Thursday. Needed it for weekend entertaining. Paid for FEDEX overnight. I called after placing the order to confirm that I would receive the part on Friday. Matthew assured me that it would be delivered by FEDEX overnight. I let the order stand. At 1:00 on Friday, I called Repair Clinic to get info on where my part was. A snowflake named Brittany put me on hold for seven minutes and came back with a “cock and bull” story about their Chicago Vendor being out of stock and I would not be getting the part until April 2-9, 2019. I told her to cancel the order with an elevated and angry tone.

We ordered and paid for a door gasket for our freezer which is where we store frozen foods. The gasket we paid $130.00 for is defective. After 3 calls to repair clinic, the thieves will not send a replacement without receiving the bad product first. They are so concerned with lying to paying customers and taking our money. They refuse to use common sense and don't care how they treat anyone.

Very very very disappointed! Still waiting on a part that was said to be at my house yesterday! The tracking is now telling me even more days than what was originally said. Not Impressed at all! I definitely will not be ordering from this site again!

I ordered a part and it took a long time to arrive. Although it was originally quoted to arrive by the 4th or 5th now it’s expected delivery is on the 7th. I should have ordered faster shipping to be honest but to add another 2 days of the fridge being on the fritz is not a good thing. I requested on a couple of occasions a shipping refund and customer service was unapologetic and gave me a list of excuses and quite honestly rude. To apologize in one sentence and then write two paragraphs about why you are not in the wrong is not an apology. Do not go here if you want good customer service.

Re: buyer beware!!! Wrong part, no shipping paperwork, no return postage, abrupt and interruptive representative, that's what I get for ordering from "repairclinic.com"... NOT ORDERING again from "repairclinic.com". Also, wasted 30 minutes on hold that I'll never be able to replace??? Save time and $$$. Order from another company. Best regards.

I went to a couple of other websites before finding the part I needed on RepairClinic.com. From the info and picture on RepairClinic.com, I could tell, without a doubt, that I was ordering the right part. I got it for a fair price (cheaper than the other websites that showed "out of stock"), and shipping was reasonable. The part was shipped quickly and arrived quickly, via standard shipping. I'm a satisfied customer!

So, my side faucet handle breaks and nobody has what I need to fix or replace it. After much searching, I find something that will work on repairclinic.com. I want to get this fix done by the end of the weekend so I pay for overnight shipping. Website says "delivery date: TBD" but overnight is overnight, right? At this point, the shipping is nearly as much as the purchase. Now, this all was on a Thursday evening. So Friday, about 2 pm local time, I finally get confirmation that my part shipped but, whatever, FedEx delivers on weekends and I paid for overnight shipping, right?

I purchased a new control board from Repair Clinic for a total of $384 for my Whirlpool range after several internet troubleshooting sites recommended it to fix my error code. As it turns out it was not the correct part and I had to order an additional panel. Repair Clinic absolutely refused to give me a refund for this brand new part because they claim it had “been installed“ (the connectors were plugged in with no damage whatsoever to the board). I’m now out $384 & will NEVER order from Repair Clinic again.

Home Depot Repair Parts, Via Repair Clinic. I ordered a glass shelf for a fridge on the Home Depot Repair website (powered by Repair Clinic Inc). After calling a rep, As there is no size available on their website, the rep assured me that it was the correct part... I, oh surprise, received the wrong part. After calling the rep, she told me that the return would be at my own cost, even though they assured me that it was the correct one. The rep was more interested on having me re-ordering a second part than anything else. I will return that shelf at my own cost, but I swear to God that I will never use that service again. And so should you NOT use them either. Go to your local Appliance store if you can. Lesson learned for me. Fridge Frigidaire FHHT2117PS2.

I ordered a part from RepairClinic, I spoke to one of their reps on the phone, after confirming 'correct' part with online chat. The live rep 'assured' me that the part was correct, and if it wasn't, for me to send it back for full refund. I did so, after when I first opened the package that it was not the correct board. I called them, shipped it back immediately. 'I' paid for the return shipping (even though it was their mistake) So, they hand the part for five days, Still no refund. I called them back, they said, 'Oh... you will get a refund, 'However' we don't refund the shipping??? What?

Recently I have needed 2 replacement parts for Whirlpool appliances. Whirlpool's website sends you to RepairClinic. The first thing I didn't like about them is they charge for expedited shipping and give you no other less expensive options. In both cases, I found the parts significantly cheaper elsewhere. Shop around!

I placed order on 8/6/18, and it said expected ship date 8/13-8/15. However it was delivered 10/2/18. It's almost 2 months since I placed the order. Takes too long, long enough to make me forget about this order. I then request to return the product, but rep told me I need to pay for the return shipping, and when they get the product, they will only refund me the product price, not include shipping. Which means, I pay twice shipping for the mistake they make!!! Ridiculous!

Was very disappointed in the price difference! $107.00 at Repair Clinic plus shipping. $50.00 at Amazon. Sears was also $30.00 cheaper. Same part #. Have used R. C. numerous times and was satisfied but will definitely check other options. Only looked at others because I thought price was high and had already placed order and part was slow getting here.

Dryer is broken again for the second time in five years, and for the second time RepairClinic provided lots of amazing video tutorials on how to test and repair my dryer (a Maytag MDG4658AWW). With my home multimeter and some patience I was able to save well over $200, and since I am within driving distance to their building (in Canton, MI) I was able to diagnose, get the part, and fix it all within 24 hours. Thanks, guys. You have made a lifetime customer. See you again in four or five years when my dryer breaks again.

I ordered a control panel for my stove by model number. I was sent the wrong control panel. Close but not the correct one. When I called to arrange return I asked about the $24.99 shipping charge, not to mention my cost of shipping it back. Round and round with the rep. Let me speak to supervisor. He said I got the part I ordered. He directed me to Jenn Air website. He directed me to enter model number. My control panel pops up. He then directed me to enter a part number > up comes the part that they shipped me (wrong part). He then declares, "aha, this proves you ordered the wrong part!". I don't recommend this vendor.

Canadians beware. I paid for express shipping and it never made it out of Purolator's terminal in the US. I called for a credit for shipping as it was not sent on time and Repair Clinic refused to credit the express shipping charge. Their excuse they cannot guarantee shipments to Canada.

I ordered a ignition coil for my rototiller. I put it on and my rototiller didn't start. So I brought out my tester and I check the ignition coil. It was defective. So I called to let them know so I could return it. It was like 2 weeks when I let them know. Play told me that part was discontinue so there was nothing they could do so I said ok and then I ordered parts for another small engine which happened to be the same ignition coil and they had it. So I called her back and she says she was sorry about the mix up and was going to send me a slip so I could return it for a refund. And up to this day I still have not got it. I keep sending the messages but they keep ignoring me. So just be careful when you order parts because they won't let you exchange them. So I'll keep posting bad reviews just to see if they will notice it. I'll try to pull one every day so nobody has to go through what I am going through it. Only a $46.96 part.

I needed a part for my washing machine and ordered what I believed to be a replacement part per the website's ordering guidelines. I was sent the part as described however it was for the back and not the front as I needed it to be. Nowhere did it specify, there seemed only one option. When I called to return the item the girl on the phone was a sassy **, unhelpful and condescending. A small plastic clip that I didn't need was going to end up costing me $20. Another $40 to get the "right" part if in fact it was. Not ordering here again.

We purchased parts for our washing machine, it turned out we would still require more parts to fix the machine and decided to purchase a new machine. We tried to return the parts using a shipping company WE OWN and the parts were rejected. You are ONLY able to ship through Purolator, this return cost us $80 and our parts were $200. We lost almost 50% of our money in order to return the parts through Purolator as we do not have an account with them. They have a deal with Purolator where they can ship parts cheap to us, but it costs the consumer a great deal of money to return to repair clinic. We want to warn anyone who is using this company based on having 365 days to return parts... NOT WORTH IT!

When I placed my order I was elated to see my order will go out same day if placed before 8 pm. After the order went through I was notified it will take over a week to get it! I immediately contacted customer service to get them to change my order to overnight. After being disconnected by them 3 times they finally told me they would talk to management "to see what we could do" & she'd call within the hour. I never received that call so I contacted them again & they tell me the order was already shipped out because it was after 8! I told her no one called me & it was imperative I received this asap and was willing to pay the $20 shipping fee. She became extremely rude telling me she wasn't going to bother checking with the other rep who helped me before or contact the manager about it & let me know I have to just accept it then hung up on me! I will NEVER order from them again and I highly recommend you don't either!

I have been loyal customer at RepairClinic but recently they have been dishonest with me. I ordered A Ignition coil from them and it was Defective so I talk To one of their representatives and she told me she was going to send me a Return slip so I can send a back in exchange it and I never got it so I talk to her again. She said the Ignition coil I ordered It was no longer available so I accepted it and I was placing another order and I found the same Ignition coil that she said was discontinued So I called her back. She said she was sorry about that and it's been 2 weeks now and have a heard back from them. I hope someone there can help me fix this problem. It was a one stop shop for me. They are a good company just one dishonest person ruined it for me.

I found RepairClinic.com in a Google search and loved their easy troubleshooting tips to see what the issue was with our gas dryer. Because I used their tips I wanted to purchase my items through their store instead of Amazon (which would have been half the cost). I ordered two items, paid for shipping, and was supposed to receive last Saturday. The items never came. FedEx tracking said the package was pending, and delivery date could not be updated. I called Repair Clinic to see what they could do -- can they reship, contact FedEx to see about updated tracking or rerouting, or expedite, so that I can finally have a working dryer?

I ordered a thermal fuse for my dryer on the 17th, it shipped on the 18th and I received it 13 days later. It arrived bent as it was shipped in a flimsy envelope with no packing slip. It is clearly advertised "fast shipping" on their website, but only if you pay the extra charge because this is the second order with RepairClinic for me and neither orders have worked well. If I pay the $9.95 in shipping (as I did on first order) is the only way to receive fast shipping. Also, on the first order with RepairClinic, I placed the order then my husband was able to repair part so a couple of hours after placing order I tried canceling but was told, no it has already shipped. So I had to pay shipping twice; once to get it and once to return it and get a refund. This is just awful business practices. I do not know who is working in warehouse pulling orders, but they are not placing packing slips in packages because I did not get one on either order.

With the oven manufacture emblem glued to the packing it can't be placed on the oven door because there is cardboard packaging stuck to the glue that is to be used to glue it to the oven door. I consider this a factory second. I have called several times and continue to either be hung up on or lied to then hung up on. No customer support. I am a retired mechanic and repairman and have never been treated to such bad customer support. Will not use this company again. Sorry no order number put the receipt through the shredder in disgust. Would give a zero star if I could.

They promised next day and Saturday delivery. When FedEx didn't deliver on time, they refused to refund the extra I paid for expedited shipping. They quoted their FORCE MAJEURE policy from their website, but I ordered on the phone and was not informed of that.

When I ordered a freezer door gasket, I was told it would ship in between 12 & 24 days and nowhere was I informed that the gasket was a backorder part. I am currently at 32 days and still haven't received gasket. I have been given 3 different ship dates so it's anybody's guess what is going on. And the whole time my freezer is leaking.

I have ordered from them 6 times now. Parts arrived in time, packaging was excellent, correct parts on box. Video online helps the installation. One part came damaged, I called. They sent one out overnight. Phone person was very pleasant and helpful. What else could a person want from a vendor?

I ordered a part for my refrigerator and paid $28 for overnight shipping. It took three days to get the part. I had to throw two large coolers of food away. I called and they said overnight was for "business days" and to truly get it overnight I had to pay extra. What's the point of paying for overnight delivery if it's not overnight? Person on the phone had no concern for my situation and offered no help whatsoever. Will never use the service again.

This is my first time using RepairClinic and I'm extremely disappointed with their service. I ordered a Crisper drawer for a Whirlpool fridge from them. The website is very confusing. Apparently there are two sizes for the drawer I bought, one for the left side and one for the right side. The website didn't explain this so of course I ordered the wrong one. I called their customer service and asked why the size wasn't specified on their website or at least what side of the fridge each drawer goes to and was told they use the same drawer for other fridges so they don't specify the position of the drawer in any particular fridge.

Hurricane Irma devastated the Keys. My A/C was damaged and the wait to see a tech was three to four weeks. I have an extra class license in radio, so fixing the condenser fan seemed easy. I needed a new fan blade as well. I ordered one and paid the extra money for overnight shipping. It was not shipped overnight, and I asked for a refund of shipping. They refused.

Ordered a Jenn Air part from this company on Aug 4, 2017 at 3:25 ET. Their website said the part was in stock. I get an email today, Aug 9, 2017, saying the part has just been shipped. According to their website, if you order before 5:00 ET, your part ships the same day. I ordered from this company for that very reason as the repair was very time sensitive. I called customer service and got the usual runaround about how "maybe somebody ordered the same part at the exact same time and mine got back ordered"... Blah, blah, blah. Never using this outfit again. Where has customer service gone in this country.

Unfortunately my husband misrepresented what actually happened. It turns out to be more of a problem with the website pulling up the wrong product during a search rather than the company sending the wrong part. RepairClinic.com sent the exact part my husband ordered. Our refund was processed quickly. I apologize for jumping the gun. Just be aware if you type the model number of your appliance and name of the part you want in the search box on the website, the correct item might not appear. There is a small disclaimer that you need to use the smaller model number search box to get more accurate results. Possibly might be a good idea to make that disclaimer bigger. All in all I'd say the customer service for RepairClinic.com is very good. Their website could use some refinement.

On June 23, 2017, I ordered a Drag Link Ball Joint for my Craftsman Mower, which I have the Model Number already entered into my RepairClinic.com account. At least two weeks passed and I received a parcel from the company. However the part delivered did not match my part at all. It was obviously for another mower. I checked the picture of the part on their order site and compared it with my broken part and they matched. However the part they sent me does not match their own picture they published. I contacted their customer service which informed me they would forward my problem to their parts dept. Which did not contact me. I contacted customer service again talking to Jade. Jade requested a picture of the part I received and my original part. I sent her both.

I bought a dryer drum at a reasonable price and within 2 months the drum cracked really bad, to the point it was cutting my clothes, I called the company and they responded by saying if I paid the shipping to return the item they would refund my money and sell me another at full price plus the cost of shipping on the new one... my concern is I have already paid the shipping cost and it's not my fault their product failed, why am I expected to pay shipping both ways?

They send me the wrong parts... TWICE!!! I ordered two fuses for my Whirlpool dryer and paid for two day shipping. The first package arrived on time but I received two cotter pins. Called the company and was told they were shipping the correct parts which would arrive in two days. Six days later I get the wrong parts again. I called the supervisor at customer service and asked her to explain to me how I was going to fix my electric clothes dryer with parts for a Briggs and Stratton lawn mower??? She said parts department must have sent me the wrong parts. DUHH!!! Yes, and I told her this was the second time in a row it had happened. We had to go to a relative's house today to do our laundry. DO NOT USE THIS COMPANY!!!

I ordered an A/C Relay Board and Capacitor with 2-day delivery. Ordering was easy and worry free with no hidden fees. Both items were securely packaged, shipped same day, arrived earlier than expected and were exactly as described. Very satisfied with this product order and service.

My ice maker quit working on my Whirlpool refrigerator, and after watching YouTube, I realized that replacing it was very simple. I found my model number for the refrigerator, did a search, and RepairClinic.com came up. I used my model number to find the part, from the picture it appeared to be the right part. I ordered it, paid for overnight shipping. When I opened the box, I found that the ice maker they had shipped me did look the same from most angles, it was not. I turn the ice maker on and off with a software control in the door. This one had an on/off switch on the ice maker itself. I checked the wiring, it was completely different, then called Whirlpool and they told me that this ice maker was definitely NOT compatible with this refrigerator, and could actually cause the door panel to go into fault, thereby ruining my refrigerator.

I ordered $16 of clothes dryer parts, paid $10 worth of shipping to get a customer's dryer back working in a timely manner. FedEx showed up on time only to find they shipped me parts for a lawn mower, not a Samsung clothes dryer. Now my customer is probably looking for a more reliable repair man, thanks RepairClinic.com.

Our furnace went out in February. Where we live, that is a bad thing. We were able to diagnose the problem as a bad igniter using internet videos and information. We went to about 10 different websites looking for the part. Many had the part, but it would take 7-10 days for delivery - obviously not a good option to be without heat for that long during the winter. RepairClinic.com had the part, guaranteed same-day shipping and offered overnight shipping.

I went online to order parts for my refrigerator. I was able to look up the part numbers and started to order them. There was a message saying that the part numbers had changed. I contacted customer service and talked to a representative about the change in item numbers. The representative looked the part number I was ordering and said that the information was correct.

It started when I used their site to order a part for a furnace. First time using them went great. Got the part within two days. Well I needed another part for the furnace so got on their site, made the order, took time off of work thinking I would get the part as quickly as I did the first time. Wrong!!! Called up there. They said they will send it out again. No charge and express shipping. Still haven't seen the part. Called again and they said they would resend it and refund my money. Still waiting to see if that happens. Very upset and to make matters worse the part is for a furnace in a rental house I own.

I ordered a part, shipped FedEx/USPS, Nov. 21, with tracking. It was within an hour of my house (Phoenix area) after 5 days. According to tracking, it then took off to Washington state and after 21 days and two missed delivery dates has been in CA at the same place for four days. I phoned the company and asked for a shipping refund because it was taking so long. Their answer, "FedEx doesn't do anything for free". I explained that my contract of purchase was with them not FedEx so he said his supervisor would put in a trace. After another missed delivery date I called back and was told that the supervisor's notes said they would leave the trace on "until delivered". Makes no sense to me because it is still In transit, must be the Christmas rush". So, three weeks later, no part, no current delivery, expected delivery and no shipping refund offered. Not happy with the lack of customer service (and I left a lot of their BS out).

This is a very very lousy company. I placed an order with them 45 days ago. It is a roll-out limit switch for my furnace manufactured by GOODMAN. They keep telling me that this item is on back order. However I called the manufacturer directly and they confirmed that this part is very common and it has never been on back order. Unfortunately the manufacturer does not sell it to me directly. It has to be purchased by a distributor. Do a huge favorite to yourself and DO NOT conduct any business with them!!!

I ordered this part twice already from repair clinic. Each time the price with tax and shipping ran about 44.34 to 50.70 dollars. I decided to research the part for a better price and, lo and behold, Home Depot sells it for 29.99 around 32 dollars with tax. I had it shipped to the store and was not charged anything. I paid through PayPal and forgot I had 7 dollars in my account, so I am so glad I went elsewhere. I am tired of playing games with prices for such a small item.

I've been using RepairClinic.com for about 6 years now. I've ordered parts for everything from my electric range to blower vacs. If I need anything for any inside appliance to outdoor yard machines I've always received everything ordered on time and it's always what I ordered. Over the years, I've ordered probably a dozen times. Always needed parts 'right away' and I've never been disappointed. Quick delivery and very fair prices. Same parts from dealers are usually more expensive and take extra time for delivery. Their parts identification system is explicit. If you can't find what you want, it's not their fault. If you order the wrong item, it's your fault, not theirs. I find them very easy to work with. They even have repair hints to help you if you need it. What more could you ask for. All of my friends have had the same experience. As far as I am concerned, they are the best.

I ordered a part for my washer under the assumption that I would get the part in two to three days. I didn't get the part for a week. Come on, even parcel post is faster than that. It was a small part. Next time I will use a different seller. I just feel I was mislead.

If I could make this lower I would. We ordered a part for our furnace and received a call several weeks ago that it was on backorder and it would be late October for delivery. Not knowing what the weather would be in Nebraska in late October we told them to cancel the order and we would get the part elsewhere. They neglected to cancel the order and charged our debit card. We contacted them and told them we needed the charge credited back and they informed us that it was their mistake but no credit until we send back the part we hadn't received yet. We received the part today. We told them that we are on a fixed income and other items would hit our account which is what happen and cost us $105.00. They will not cover that costs and won't even return our charge for the part that we received today until they get the part back. Their mistake our loss. NOT FAIR...

I recently order a part and I should went and read about the reviews because everyone is right about the service and when it comes to ordering parts. They send me the wrong part due to their inaccurate website information when it becomes to ordering parts online. I called back they wanted me to pay another full amount for the new part??? "NO REFUNDS NO REFUNDS!!" They told me! Every company has refund options but this company really sucks when returning merchandise. They could easily send me the new part and I could at least pay for the shipping, no problem! But is just people behind that office. Don't buy anything from them!! NO REFUNDS!! DON'T BUY AT REPAIRCLINIC!!!

I ordered a dryer blower fan for a Kenmore Dryer. Paid to have it shipped to me by September 6-7, 2016. Part was not on time and when I called them to find out what was going on. They hung up on me 3 times. They were rude and their customer service stunk. I told them I wanted my shipping and handling fees refunded and they hung up on me the first time, left me on hold for more than 30 minutes the second time (then hung up on me), and finally the guy I actually got a little help from told me the Manager refused to refund my fees (even though they promise to refund without question if there is a shipping issue). The third guy hung up on me when I asked to speak with a Manager higher than his direct Supervisor. I called back yet again and was finally given the Supervisor's Manager's name and contact information. I will call Monday to see what she may, or me thinks may not do.

I had ordered for a capacitor for my central air-conditioning unit. Unfortunately I had not read the reviews on this site about RepairClinic. I paid for the premium shipping and was assured of shipping on the same day. But the item was shipped 2 days later and arrived 2 days late as well. The part was ok and is working fine but their shipping system is not good. I contacted them about the delay. They said the shipping time is only an estimate and that they have not delayed it in anyway. I sent them the screen shot of their shipping guarantee. There was no response to that to this day. I am disappointed with their service.

On August 8th I ordered parts for my lawn mower. My confirmation email said I'd receive them on the 11th. I called, rude guy said it hasn't shipped and hasn't been packed yet. He assures me it'll ship that day! Today is the 18th, no parts! I called again, still not packed. Promised again it'll ship today, it won't. Read these reviews people... it's a scam website! I live an hour away from this place, thinking about driving there and breaking a window.

I should have read these reviews before placing my orders with Repair Clinic. However, I didn't and placed my orders based on the fact that the parts would be here the next day if I paid for upgraded shipping. This is a GREAT option....IF the correct parts are sent. On my first order, I ordered a stator assembly for my LG washer. What was shipped was a rotor. Granted, it did arrive the next day as promised, but I had to wait another day to get the correct part.

I placed an order for an OEM capacitor on July 5th. The order was to arrive within 10 days. I received two updates that moved my shipping date to later in July then early August. I called and talked to customer service in early August and they said they would give me free shipping. I responded that they needed to get the part from a vendor and send it immediately. I asked to talk to a manager and after talking to the manager they want me to cancel my order and reorder a different part that had a different voltage but they claimed would work. I said ship it and if it COMES and works I will cancel my order and then pay for the new part. (They refused.) 5 days later I got another email stating it would ship August 16th or 17th. I ordered from a different company and cancelled my order. I suggest you do as I did, order from a different company and avoid this company that does not stock the products it advertised to have.

Don't believe them. I ordered a lawn mower part online. It said "Order by 8:00 PM ET, this part ships TODAY!" When my order had not shipped after three days, I called to ask them about my order. They said "this part ships TODAY!" just means they start working on the order then and it might take quite a few days before the order ships. I wish I had ordered it somewhere else.

I ordered a part for my riding mower and was advised that it was shipped on July 19, 2016. As of this writing on July 30, 2016 I have not received my order. I have called the company two times and have gotten the runaround both times. The people are rude and unprofessional. I would advise all to place their orders in the future with another company.

I called up Repair Clinic services and requested lawn mower blades. I was assured that the model number of the deck matched the replacement blades I ordered. When they came the blade were 4 inches too big. Very displeased that after all the trouble of direct contact that I did not get what I needed.

Placed an order for a $5 part. Paid shipping and tax of $7. Placed the order on May 15th. Received the order on May 25th. You advertise "fast shipping". Not so!! I could have walked from Canton, MI faster than the time it took to get this part. This was totally unacceptable and I will not order anything from you again.

I bought a set of 4 spark electrodes for my Amana Stove Model #ARG3600WW. The website said this part was the correct one for my stove. Upon arrival, the part didn't fit, it was too big for the small connector. I called Repair Clinic and after a while I was told the part was fabricated in Asia and their measurements in the metric system did not match the US system so the parts are not exactly the same size as the original ones. I paid premium for overnight delivery. 24 hours later I was told the part was the "correct" one for my stove and the only one they had. Further, they claim to have sold 210 others without any complaints.

I order a part for a lawn mower and they sent the wrong one. Call the rude girl on the phone and she said she couldn't find my model #, the one I order the part with. She told me that she would send the right part and I would have to pay shipping on it as well as shipping on the return one, which would be more than the part itself. Why should I have to pay for their mistake? I told them to forget it and I would not do business with them anymore. She didn't really care.

After receiving the part ordered from RepairClinic.com I took my dishwasher apart to replace the lower door gasket and found part was either the incorrect part or defective as it did not look like the part I ordered online or have the ability to secure the gasket behind each door hinge as it showed on the video. Customer service rep at first said they shipped me the correct part and I had to convince her this would not work as it would not fit properly. She finally relented and agreed there was something wrong although she sounded pretty skeptical. She then told me once they receive the wrong part back they would ship me a new one.

I ordered a control board for my furnace. I wanted the part to be here fast so I spent extra money to have it delivered in 4 days by FedEx. It did not show up on the day it was suppose to which was FedEx fault. However the RepairClinic made it right and I did not have to pay the delivery fee. Thanks so much. Great job by the RepairClinic. They were really great about everything. Will use them again. Thanks so much.

I called the customer service line to get help with tracking a package that I never received and the agent on the phone was so rude and unhelpful. And to top it off she even slam the phone down on me. I would never order again from their website. I was just calling to see if they can help me with an order that I placed and received the worst customer service ever. The package was sent back to them because of a wrong shipping address and they refuse to resend it or reimburse me.

Last week I ordered a replacement glass top for my LG stove from RepairClinic.com. I was really impressed with how quickly the part arrived and how much focus the company put on explaining how to make repairs via video. Unfortunately I ordered the wrong part. Fail. I called RepairClinic.com's customer service number to figure out what went wrong and I unfortunately searched for the part on Google and was directed to the page, and didn't do my due diligence. The customer service operator then proceeded to treat me like an child for the next several minutes, explaining how "I had ordered the wrong part" and "why should they pay for return shipping" and how clear their return policy was. Even after stopping her several time to state that while the return policy is clear the attitude and tone expressed was sub-par for a interaction with a customer, she still continued to be obstinate.

I ordered a replacement handle for an oven drawer. The gal who assisted me when ordering was POSITIVE this was the correct part. I ordered, received a confirmation email with an INCORRECT tracking number. When the part finally arrived, it was the WRONG part. I called for further assistance, the girl was very dismissive, put me on hold then hung up. I called back and got a different girl, she was even less interested in assisting me. She became argumentative and refused to listen to what I was trying to explain. She had an attitude of she knew everything when she actually had no idea what she was talking about. In my opinion, terrible company, terrible customer service.

I had four different orders within a total of three days to repair my Maytag 9000 Series Frontloading Washer. The parts and available "blowout diagrams" were key in order for me to make my own repairs. I saved over $800 in making my repairs, with this, and the next day shipping, I'm extremely satisfied. Upon making the last order I decided to create an account with RepairClinic as they had become a reliable resource that I would probably use in the future for other appliances and that they store my order history for future reference with the particular model parts were ordered for. So, I opened a chat with RC to request that all my purchase orders be associated together so that I wouldn't have to search through my email to find them, a service they offer.

Ordered refrigerator shelves in Dec because of return policy and reviews. I ordered the wrong shelves because I didn't have the model number. I wasn't worried though because of the return policy as I understood it. They do have a return policy but not a customer friendly policy. The customer service agent I dealt with was very NOT helpful. I will return the shelves but will NEVER use RepairClinic again! They are not customer friendly and in my experience do not care if they have return customers or not. I am a very displeased customer, no I am not a customer, I am a victim. The customer service was not helpful and did not care or try to be helpful. Do not use this service!!!! Beware .

I was very pleased with RepairClinic's no-hassle reshipment of the manual, which failed to show up even though USPS claimed it was delivered. They reshipped via FedEx Ground at no charge. Then I was again pleased when they credited back the $24.85 of my original order (i.e. everything except shipping) after they agreed to accept my return of the manual. But this all could have been avoided if they had not misrepresented the manual as applying to my Sears Kenmore washer Ultra Fabric Care IV, heavy duty 90 series, model number 110.92593410. Neither the controls nor the top reservoirs on my washer bear any resemblance to the corresponding features in the manual they sent. They need to fix their database.

I applied for mortgage refinancing in February 2008. I refinanced under FHA 203B which was set to close in 10 days. I was locked into the loan for three months. I told them the house was appraised for $65,000 because I had just had it appraised two years prior to application by Solstice Mortgage and had not made any other improvements on the property. They appraised the property for $78,000. Now, I have an overage on my homeowners insurance which is not covered by them and a $13,000 overage on my title which they show as a $13,000 time.

I ordered 2 small repair parts for my Kenmore dryer. They were explicit about their fast service and it would be shipped within 24 hours. It is now 10 days later and no parts. When I got them to track the parts at 5 days, they were in Ft. Worth. When they checked tonight, 5 days later, they had made it to Dallas. These are small parts that would fit in a small USPS Priority box. It is ridiculous to take that time in shipping. The total shipping for these 2 parts was over $13.00. I would not recommend this company for any parts. The parts may be fine, but the customer service stinks!

to start charging $10 to my credit card for an array of worthless services. The process is deceitful and misleading and Webloyaltys business model is obviously based on deception to entrap unwary RepairClinic.com customers.