1.8/5 (160 reviews)

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Overall Rating1.8 out of 5
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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: May 22, 2023

I ordered a convection fan motor for our oven. There are multiple part numbers that are the same motor just with different electrical plug styles. I ordered the wrong one. The plug style was the same but the distance between the terminals was slightly wider than what I needed. I had mounted the motor to my oven before realizing this. I informed Customer Service of the issue immediately, received a return label, and ordered the correct part. Upon receiving the correct part, the electrical terminal was broken inside the box. Again, I contacted Customer Service immediately. They coordinated a return and shipped another part. This part also arrived with a broken terminal. This time the box was inside another box and the part was still broken. I contacted customer service again and they setup another return and shipped a third part. Finally I received a part I could use. Every time I had an issue, I provided pics of the damaged parts.

Then a couple weeks later, I was informed that they would not refund me for the part that I ordered incorrectly because it had marks on it where the mounting screws go and they could tell it was “installed.” Yes… it was mounted for 10 seconds before realizing the electrical plug would not work. It was never used. The electrical plug was different my millimeters and barely noticeable until attempting to connect the plug on the stove to the terminal on the part. So, my experience took 4 shipments and cost more than double what it should have cost since I had to pay shipping to return the part that I ordered incorrectly. Yes… I ordered the wrong part but the difference between what I ordered and the part I needed was not included in the part description and it was not a direct part # to part # replacement. Now they say I can pay shipping again to have the incorrect part (the one they won’t refund me for) back. The one that won’t work on my stove anyway.

This is one of those companies that is more about their policies than doing the right thing for their customers. I understand policies and realize some people try to take advantage of the situation but I was transparent about everything throughout this process, provided pics, communicated in a timely manner, etc… Won’t be ordering from this company ever again.

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Rated with 1 star
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Verified Reviewer Verified Buyer
Original review: April 28, 2023

I ordered an agitator kit by searching using the Kenmore model number on my 110 series machine. I opened it before taking the old parts off, and most were different. I realized that the O-Ring and Dog Ears should be all I need to get my machine working, and they appear correct. I called about a refund and have to either eat the extra cost for wrong parts or go for who knows how much longer without the use of the washing machine. On top of that, the agent was very rude about it and beyond unconcerned by the dilemma their mistake has put me in. I will not do business with them again.

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    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: March 18, 2023

    I had used Repair Clinic in the past. For my AC, I needed a specific blower fan module difficult to get. They list it at a good price, so I ordered, knowing the part has yet to arrive to them. Immediately after, the price of the part changed on their website. As they realized they had made a bad sale, decided to not fulfill the order but continuously delay the shipping. Every date that they were supposed to ship, they will delay it. I called them, and they assured me it was coming. They had no intention to fulfill the order, just to get me tired until, after a month, I cancelled and got it from another site. Unbelievable unethical. They could have contacted me and explain the price issue. I needed the part, and they made me waste a month without heating in the middle of winter. Never again will get my business.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 30, 2022

    I ordered a replacement part (expedited w/ overnight delivery) for my range a week before Christmas. A week after I was still trying to get ahold of to find out what was going on. When I finally got a hold of them they were the rudest people I have worked with in a long time. They have stated that a replacement part is on the way but I have no objective evidence of this. I do not feel that as a customer they value my time and money. I would not recommend doing business with this company.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 27, 2022

    Ordered high temperature switch for my furnace on 12/14 with anticipated delivery 12/16 if I paid for shipping & handling. Well, it's 12/27 and I still don't have the part. The cost was more than twice the competition, but their anticipated delivery date was the best. Until it wasn't. Calls to customer service take a long time, but what else would you want to do on your vacation? I've requested canceled order and full refund. I've ordered from a competitor that just gave me overnight shipping and notices that the part is on the plane (way better than the outdated confusing status I get on RepairClinic's chosen shipper). If you're wondering if spending some extra time or even money on shipping by going with a competitor to RepairClinic is worthwhile, my experience says yes.

    5 people found this review helpful
    Rated with 3 stars
    Verified Reviewer
    Original review: Dec. 12, 2022

    What happened? Is this company another casualty of the pandemic supply chain breakdown? Over the years I have successfully ordered a number of parts as well as receive helpful technical info/videos from this business, which helped me avoid costly technician repair costs and keep a few appliances going a little longer. And now I am on forever hold on phone or chat, only to be told at the end of the wait that they have not yet received the furnace part that I ordered back in October. Part was supposed to be delivered a few days ago. It is December, and I have no heat, except for two space heaters, which can only be on when I am at home. They are now telling me that it might be February when the part comes in.

    OK, so that might be true, and also true that they cannot control factory production, but I received NO email notices! My order wasn't for some rinky-dink part for a coffee maker or something. It's for my furnace! I am so disappointed right now. I give three stars only for the past performance. I hope that this is only a temporary failure of service. By the way, the furnace in need of repair is a Rheem. My Trane furnace that I had before was MUCH better than the Rheem.

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 26, 2022

    I needed a part for a washing machine. They had it in stock and sent it right away at a cost of 27$ shipping. The machine was able to be repaired without the new part so it was returned at my expense for shipping. The item was never removed from their box but they are refusing refund saying it shows signs of damage. Absolutely untrue. Wish I had checked reviews ahead of time. Also, they are very slow in response to calls and chats.

    12 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 21, 2022

    My experience is like so many on this website. I ordered a part for my dishwasher. They sent the wrong part. I called. They sent a replacement part assuring me that if it was still wrong I would get a full refund. Spoiler... wrong part again. Since getting that second wrong part, I have emailed them pictures, talked to four different representatives, and I had a guy hang up on me. On two of those calls, I was promised a refund was coming... nothing. One of the agents, just flat out told me he would not give me a full refund after we talked for over an hour.

    Every time I called, I had to wait 15-60 minutes to finally talk to someone and then it was like starting over from ground zero every time. So much time wasted. I filed a formal complaint with the Better Business Bureau. I am just asking for a $27 refund. I don't understand why it is so hard. I think ordering from this company could be a good experience if there are no hiccups, or mistakes. But, if you do have issues, the customer service is one of the worst I have ever worked with.

    12 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 1, 2022

    If I could give a zero review I would. I received the wrong part and called customer service who sent me a label to return part. I followed instructions to return part out of my own money to only get the following email stating they would not refund my money. We recently received your return here of the Door Switch Kit on this order. Unfortunately, per return policy, to qualify for refund, parts must not have incurred damage such as signs of installation by the customer, marks, or scuffing. This includes connections of wires, testing with meters or mounting the part. Electrical parts must not have been installed. Item must be returned in its original packaging including retail box and must include all accessories originally included with the item, as shown on your packing slip below. Once a part has been hooked up or installed it becomes a used part and cannot be sold as new.

    The part you returned shows scars on the terminals which happens after hook up or connection of the wires. We can do one of two things- we can return the part to you, provided you supply the return shipping label (from, or, or we can toss the part out. We will hold the part for 2 weeks. If we do not hear from you in this timeframe we will dispose of the part.

    15 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 19, 2022

    They have the wrong part listed for my washing machine model. When I got the part it did not match the part that came with the washer. I called them 4 times and they insisted it was the right part. I called another online parts dealer and they had the correct part which I ordered. I called Repairclinic back and gave them the new part number which they also had and told me BOTH that part and the part they sent me would fit. They wanted pictures of both parts which I told them if you sell both parts then just look at them and you will see the difference. The place that sold me to correct part said my model number only with an A at the end, which I don't have, would be for the part that Repair Clinic sold me. Repairclinic told me I will hear back in 48 hours how they want to handle this situation. I wish I would have read all these reviews first since I am sure I will never see a refund. These people are incompetent crooks.

    12 people found this review helpful
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    Company Name:
    Company Type:
    48600 Michigan Ave
    Postal Code:
    United States