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Re: buyer beware!!! Wrong part, no shipping paperwork, no return postage, abrupt and interruptive representative, that's what I get for ordering from "repairclinic.com"... NOT ORDERING again from "repairclinic.com". Also, wasted 30 minutes on hold that I'll never be able to replace??? Save time and $$$. Order from another company. Best regards.
I went to a couple of other websites before finding the part I needed on RepairClinic.com. From the info and picture on RepairClinic.com, I could tell, without a doubt, that I was ordering the right part. I got it for a fair price (cheaper than the other websites that showed "out of stock"), and shipping was reasonable. The part was shipped quickly and arrived quickly, via standard shipping. I'm a satisfied customer!
So, my side faucet handle breaks and nobody has what I need to fix or replace it. After much searching, I find something that will work on repairclinic.com. I want to get this fix done by the end of the weekend so I pay for overnight shipping. Website says "delivery date: TBD" but overnight is overnight, right? At this point, the shipping is nearly as much as the purchase. Now, this all was on a Thursday evening. So Friday, about 2 pm local time, I finally get confirmation that my part shipped but, whatever, FedEx delivers on weekends and I paid for overnight shipping, right?
Saturday goes by, no part. Track my part Sunday morning and it won't be here until Monday afternoon. I call their customer service who basically said I should have paid an extra $15 on top of the $27 shipping (for a $32 purchase) for weekend delivery, as well as calling me a liar when I told them their website didn't give me a delivery date. Two reps and a supervisor and not so much as an apology let alone any effort to rectify the situation or salvage my business. Just rude condescension and projection of responsibility.
I purchased a new control board from Repair Clinic for a total of $384 for my Whirlpool range after several internet troubleshooting sites recommended it to fix my error code. As it turns out it was not the correct part and I had to order an additional panel. Repair Clinic absolutely refused to give me a refund for this brand new part because they claim it had “been installed“ (the connectors were plugged in with no damage whatsoever to the board). I’m now out $384 & will NEVER order from Repair Clinic again.
Home Depot Repair Parts, Via Repair Clinic. I ordered a glass shelf for a fridge on the Home Depot Repair website (powered by Repair Clinic Inc). After calling a rep, As there is no size available on their website, the rep assured me that it was the correct part... I, oh surprise, received the wrong part. After calling the rep, she told me that the return would be at my own cost, even though they assured me that it was the correct one. The rep was more interested on having me re-ordering a second part than anything else. I will return that shelf at my own cost, but I swear to God that I will never use that service again. And so should you NOT use them either. Go to your local Appliance store if you can. Lesson learned for me. Fridge Frigidaire FHHT2117PS2.
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I ordered a part from RepairClinic, I spoke to one of their reps on the phone, after confirming 'correct' part with online chat. The live rep 'assured' me that the part was correct, and if it wasn't, for me to send it back for full refund. I did so, after when I first opened the package that it was not the correct board. I called them, shipped it back immediately. 'I' paid for the return shipping (even though it was their mistake) So, they hand the part for five days, Still no refund. I called them back, they said, 'Oh... you will get a refund, 'However' we don't refund the shipping??? What?
Then, two weeks later, still no refund to PayPal. I put in a claim to PayPal for reimbursement. Do not buy from this company. They mislead their customers, as the front line people that answer the phone know 'zero' what they are doing. I will tell every last person I know, not even buy a single, nut or bolt off of them. Save yourself the aggravation. And Google their reviews, (I should have first, shame on me) they have one of the 'worst' track records for customer satisfaction that I have ever seen and, 'hopefully'... PayPal will be able to get my money back from them.
Recently I have needed 2 replacement parts for Whirlpool appliances. Whirlpool's website sends you to RepairClinic. The first thing I didn't like about them is they charge for expedited shipping and give you no other less expensive options. In both cases, I found the parts significantly cheaper elsewhere. Shop around!
I placed order on 8/6/18, and it said expected ship date 8/13-8/15. However it was delivered 10/2/18. It's almost 2 months since I placed the order. Takes too long, long enough to make me forget about this order. I then request to return the product, but rep told me I need to pay for the return shipping, and when they get the product, they will only refund me the product price, not include shipping. Which means, I pay twice shipping for the mistake they make!!! Ridiculous!
Was very disappointed in the price difference! $107.00 at Repair Clinic plus shipping. $50.00 at Amazon. Sears was also $30.00 cheaper. Same part #. Have used R. C. numerous times and was satisfied but will definitely check other options. Only looked at others because I thought price was high and had already placed order and part was slow getting here.
Dryer is broken again for the second time in five years, and for the second time RepairClinic provided lots of amazing video tutorials on how to test and repair my dryer (a Maytag MDG4658AWW). With my home multimeter and some patience I was able to save well over $200, and since I am within driving distance to their building (in Canton, MI) I was able to diagnose, get the part, and fix it all within 24 hours. Thanks, guys. You have made a lifetime customer. See you again in four or five years when my dryer breaks again.
I ordered a control panel for my stove by model number. I was sent the wrong control panel. Close but not the correct one. When I called to arrange return I asked about the $24.99 shipping charge, not to mention my cost of shipping it back. Round and round with the rep. Let me speak to supervisor. He said I got the part I ordered. He directed me to Jenn Air website. He directed me to enter model number. My control panel pops up. He then directed me to enter a part number > up comes the part that they shipped me (wrong part). He then declares, "aha, this proves you ordered the wrong part!". I don't recommend this vendor.
Canadians beware. I paid for express shipping and it never made it out of Purolator's terminal in the US. I called for a credit for shipping as it was not sent on time and Repair Clinic refused to credit the express shipping charge. Their excuse they cannot guarantee shipments to Canada.
I ordered a ignition coil for my rototiller. I put it on and my rototiller didn't start. So I brought out my tester and I check the ignition coil. It was defective. So I called to let them know so I could return it. It was like 2 weeks when I let them know. Play told me that part was discontinue so there was nothing they could do so I said ok and then I ordered parts for another small engine which happened to be the same ignition coil and they had it. So I called her back and she says she was sorry about the mix up and was going to send me a slip so I could return it for a refund. And up to this day I still have not got it. I keep sending the messages but they keep ignoring me. So just be careful when you order parts because they won't let you exchange them. So I'll keep posting bad reviews just to see if they will notice it. I'll try to pull one every day so nobody has to go through what I am going through it. Only a $46.96 part.
I needed a part for my washing machine and ordered what I believed to be a replacement part per the website's ordering guidelines. I was sent the part as described however it was for the back and not the front as I needed it to be. Nowhere did it specify, there seemed only one option. When I called to return the item the girl on the phone was a sassy **, unhelpful and condescending. A small plastic clip that I didn't need was going to end up costing me $20. Another $40 to get the "right" part if in fact it was. Not ordering here again.
We purchased parts for our washing machine, it turned out we would still require more parts to fix the machine and decided to purchase a new machine. We tried to return the parts using a shipping company WE OWN and the parts were rejected. You are ONLY able to ship through Purolator, this return cost us $80 and our parts were $200. We lost almost 50% of our money in order to return the parts through Purolator as we do not have an account with them. They have a deal with Purolator where they can ship parts cheap to us, but it costs the consumer a great deal of money to return to repair clinic. We want to warn anyone who is using this company based on having 365 days to return parts... NOT WORTH IT!
When I placed my order I was elated to see my order will go out same day if placed before 8 pm. After the order went through I was notified it will take over a week to get it! I immediately contacted customer service to get them to change my order to overnight. After being disconnected by them 3 times they finally told me they would talk to management "to see what we could do" & she'd call within the hour. I never received that call so I contacted them again & they tell me the order was already shipped out because it was after 8! I told her no one called me & it was imperative I received this asap and was willing to pay the $20 shipping fee. She became extremely rude telling me she wasn't going to bother checking with the other rep who helped me before or contact the manager about it & let me know I have to just accept it then hung up on me! I will NEVER order from them again and I highly recommend you don't either!
I have been loyal customer at RepairClinic but recently they have been dishonest with me. I ordered A Ignition coil from them and it was Defective so I talk To one of their representatives and she told me she was going to send me a Return slip so I can send a back in exchange it and I never got it so I talk to her again. She said the Ignition coil I ordered It was no longer available so I accepted it and I was placing another order and I found the same Ignition coil that she said was discontinued So I called her back. She said she was sorry about that and it's been 2 weeks now and have a heard back from them. I hope someone there can help me fix this problem. It was a one stop shop for me. They are a good company just one dishonest person ruined it for me.
I found RepairClinic.com in a Google search and loved their easy troubleshooting tips to see what the issue was with our gas dryer. Because I used their tips I wanted to purchase my items through their store instead of Amazon (which would have been half the cost). I ordered two items, paid for shipping, and was supposed to receive last Saturday. The items never came. FedEx tracking said the package was pending, and delivery date could not be updated. I called Repair Clinic to see what they could do -- can they reship, contact FedEx to see about updated tracking or rerouting, or expedite, so that I can finally have a working dryer?
No -- two of their agents refused to reship, as it was "not their problem but FedEx's." Their ONLY offered solution was to reorder the parts, and return the original shipment when/if it arrives. Okay, but when I return the original order, will I be refunded the original shipping cost? Or that of the return? No, they would not honor that. So I would be out $30 total for shipping because they refused to offer any kind of customer service. I've worked for eCommerce for years -- as the seller, they can contact FedEx and have the original shipment returned to them.
They can offer to reship the order. They can offer SOMETHING to help their customer. Great resource for research, but I'm never ordering from them again. I contacted FedEx myself and had them return the shipment to the vendor (turns out the issue was with the label on the package -- absolutely a Repair Clinic problem). Contacted my bank and had them dispute the charge. Reordered the items through Amazon (they'll arrive Friday, for free shipping and less cost).
I ordered a thermal fuse for my dryer on the 17th, it shipped on the 18th and I received it 13 days later. It arrived bent as it was shipped in a flimsy envelope with no packing slip. It is clearly advertised "fast shipping" on their website, but only if you pay the extra charge because this is the second order with RepairClinic for me and neither orders have worked well. If I pay the $9.95 in shipping (as I did on first order) is the only way to receive fast shipping. Also, on the first order with RepairClinic, I placed the order then my husband was able to repair part so a couple of hours after placing order I tried canceling but was told, no it has already shipped. So I had to pay shipping twice; once to get it and once to return it and get a refund. This is just awful business practices. I do not know who is working in warehouse pulling orders, but they are not placing packing slips in packages because I did not get one on either order.
I have an electrician coming to install part. Hopefully, he will not look at the bent part and say it will not work but that is the issue I am facing. Almost two weeks without a dryer because of this situation. I didn't pay for expedited shipping on second order to save money because of everything I ended up spending on first order. I will never, ever use or recommend this site to anyone. I would only recommending using ANYONE else. Then, as I am trying to go through their live chat with Bethanny - I explained everything written above and she got it backwards, claimed that shipping was through USPS and FedEx and had nothing to do with them THEN she ended the chat abruptly.
With the oven manufacture emblem glued to the packing it can't be placed on the oven door because there is cardboard packaging stuck to the glue that is to be used to glue it to the oven door. I consider this a factory second. I have called several times and continue to either be hung up on or lied to then hung up on. No customer support. I am a retired mechanic and repairman and have never been treated to such bad customer support. Will not use this company again. Sorry no order number put the receipt through the shredder in disgust. Would give a zero star if I could.
They promised next day and Saturday delivery. When FedEx didn't deliver on time, they refused to refund the extra I paid for expedited shipping. They quoted their FORCE MAJEURE policy from their website, but I ordered on the phone and was not informed of that.
When I ordered a freezer door gasket, I was told it would ship in between 12 & 24 days and nowhere was I informed that the gasket was a backorder part. I am currently at 32 days and still haven't received gasket. I have been given 3 different ship dates so it's anybody's guess what is going on. And the whole time my freezer is leaking.
I have ordered from them 6 times now. Parts arrived in time, packaging was excellent, correct parts on box. Video online helps the installation. One part came damaged, I called. They sent one out overnight. Phone person was very pleasant and helpful. What else could a person want from a vendor?
I ordered a part for my refrigerator and paid $28 for overnight shipping. It took three days to get the part. I had to throw two large coolers of food away. I called and they said overnight was for "business days" and to truly get it overnight I had to pay extra. What's the point of paying for overnight delivery if it's not overnight? Person on the phone had no concern for my situation and offered no help whatsoever. Will never use the service again.
This is my first time using RepairClinic and I'm extremely disappointed with their service. I ordered a Crisper drawer for a Whirlpool fridge from them. The website is very confusing. Apparently there are two sizes for the drawer I bought, one for the left side and one for the right side. The website didn't explain this so of course I ordered the wrong one. I called their customer service and asked why the size wasn't specified on their website or at least what side of the fridge each drawer goes to and was told they use the same drawer for other fridges so they don't specify the position of the drawer in any particular fridge.
I just went to return the drawer to the UPS store and was told I had to pay $28 to ship it back to the RepairClinic store. I thought it was a mistake so I called RepairClinic. They said that's right. They never pay for return shipping. I explained that I had paid $9.85 for them to ship the drawer to me so why it didn't make sense to pay $28 to ship it back. They said, "That's the way it works and too bad for you". Anyway, I will never use this company again and I hope nobody else does. Stay away from them!
Hurricane Irma devastated the Keys. My A/C was damaged and the wait to see a tech was three to four weeks. I have an extra class license in radio, so fixing the condenser fan seemed easy. I needed a new fan blade as well. I ordered one and paid the extra money for overnight shipping. It was not shipped overnight, and I asked for a refund of shipping. They refused.
Ordered a Jenn Air part from this company on Aug 4, 2017 at 3:25 ET. Their website said the part was in stock. I get an email today, Aug 9, 2017, saying the part has just been shipped. According to their website, if you order before 5:00 ET, your part ships the same day. I ordered from this company for that very reason as the repair was very time sensitive. I called customer service and got the usual runaround about how "maybe somebody ordered the same part at the exact same time and mine got back ordered"... Blah, blah, blah. Never using this outfit again. Where has customer service gone in this country.
Unfortunately my husband misrepresented what actually happened. It turns out to be more of a problem with the website pulling up the wrong product during a search rather than the company sending the wrong part. RepairClinic.com sent the exact part my husband ordered. Our refund was processed quickly. I apologize for jumping the gun. Just be aware if you type the model number of your appliance and name of the part you want in the search box on the website, the correct item might not appear. There is a small disclaimer that you need to use the smaller model number search box to get more accurate results. Possibly might be a good idea to make that disclaimer bigger. All in all I'd say the customer service for RepairClinic.com is very good. Their website could use some refinement.
Our complaint is the same as everyone's complaint. This company will send the wrong part. After they send you the wrong part and you contact them, they will say "Oh that's the wrong part. We can send you the correct part but it's not in stock." I totally would not use them again because they obviously send the wrong part frequently. It costs them nothing because you have to pay for the original shipping and the shipping back. We are out $50+ all for the inconvenience of having our dishwasher torn apart (to get the old part out) and having to order from somewhere else instead not to mention the time it takes to pack and ship the part back.
On June 23, 2017, I ordered a Drag Link Ball Joint for my Craftsman Mower, which I have the Model Number already entered into my RepairClinic.com account. At least two weeks passed and I received a parcel from the company. However the part delivered did not match my part at all. It was obviously for another mower. I checked the picture of the part on their order site and compared it with my broken part and they matched. However the part they sent me does not match their own picture they published. I contacted their customer service which informed me they would forward my problem to their parts dept. Which did not contact me. I contacted customer service again talking to Jade. Jade requested a picture of the part I received and my original part. I sent her both.
Today, July 20th, I had not heard back from anyone (again). I called customer service, spoke with Christine. Christine was looking at my file, told me she had to talk with her Supervisor. Christine returned to the phone, told me I had indicated I did not want to research the problem. I told Christine that was not true. If that was true, why didn't I receive a refund yet? Christine rushed me off the phone, did not want to discuss this matter any further. I find that very rude. I told her I wanted a refund. She stated I would get one. Will be monitoring this closely. Avoid this company. I've ordered from them in the past with no problems. But obviously if you get the wrong part etc., they have the worst customer service.
I bought a dryer drum at a reasonable price and within 2 months the drum cracked really bad, to the point it was cutting my clothes, I called the company and they responded by saying if I paid the shipping to return the item they would refund my money and sell me another at full price plus the cost of shipping on the new one... my concern is I have already paid the shipping cost and it's not my fault their product failed, why am I expected to pay shipping both ways?
RepairClinic.com Company Information
- Company Name:
- Company Type:
- 48600 Michigan Ave
- Postal Code:
- United States