RepairClinic.com Reviews

I ordered a part that cost almost $300.00 for my washer. It took a while to get the part in but when it came it was the wrong part. The customer service is so bad that this company shouldn't be able to sell anything. First of all you can't call them at all by phone! What kind of place is this? Well we should note that if they won't answer the phone they sure aren't going to take care of us. Secondly when the part came in wrong it took weeks for them to recognize this issue. I don't know about you but I don't have money coming out my ears. All in all it was horrible, not to mention I had to go to the laundry (washateria). That cost me over $50.00 per week. And I went there at least 5 times. So you see how much they cost me!

I ordered 2 parts 7 weeks ago. They promised a Jan 16 delivery. As of this writing (Feb 13 2026), I have received nothing. I made 7 calls to them and 2 automated requests for a return call that never came. It has been impossible to speak to a real person to cancel this order. The automated runaround is by design. I am absolutely regretful for this order. Do yourself a favor and stay away from this company. They are an absolute joke. Barry

We paid $27.95 for next business day delivery for our order, almost a month now it was not delivered. They emailed me, they will not reimbursed the shipping fee that we paid since it was not delivered yet.

Waited 3 weeks for my order and it came scratched and filthy. Jumping through hoops to try to get to customer service. Don't bother with their chat, as I waited over 60 minutes and still no one. Their website said to email, however it keeps bouncing back as undeliverable. BEWARE!!!!!

Repair Clinic sent me a water intake valve that had some scuff marks and an unnecessary fixture (which I thought nothing of, assuming it had been removed from a new dishwasher). When the part did not fix my dishwasher's issue, I ordered a circulation pump, which also failed to fix the issue, so I decided to return both parts. Repair Clinic blamed me for the scuff marks and extra fixture, which is unacceptable. They referenced their return policy which states that parts which have been installed cannot be returned, and denied me any form of refund. For all I know, the water intake valve was defective, and I have no recourse. Don't put any stock in the "No-Hassle 365-Day Returns" they proudly tout on their homepage. Instead, expect finger-pointing and uncaring dismissal. You are better off with one of their many competitors.

I ordered a part that I checked with their website and it said it was a guaranteed fit. I got the part, it did not fit, and when I sent it in for a refund, they denied me one. They told me something would work, sold it to me, and when it didn't work, they denied me a refund. Skip this website and try someone local, this website is run by scammers. Also, there isn't an option to delete your account, you have to contact customer service for that, too.

I was told I could take it back if it was not what I needed. I had to hook it up to see. I never mounted it. If you buy anything of an electrical nurture from them do not plug clips to it. Use jumpers that do not leave a mark.

The helpfulness of this company is a joke. I paid almost 30 dollars for overnight shipping and in fact did not receive it the next day. When I called to express my concern the gentleman seemed very unbothered by my concern and brushed me off. I called the day it was supposed to be delivered to enquire about it and was made to place for a call back which I did not receive until 12-14 hours later. Pointless and no one even cared. I will never recommend this company and I will tell everyone I know how horrible they are. Scam people for “overnight” shipping when they knew it wouldn’t get here on time. I paid more for the shipping than even the part. Fraudsters.

This review is long overdue. Do not trust the return policy advertised by this company. I returned an unused part just a few weeks after purchasing it, fully meeting all the stated requirements for a refund. They falsely claimed the part was used and refused to issue the refund. To make matters worse, I had to pay out of pocket to ship the item back—only for them to keep it and likely resell it to another customer. This has been one of the most shocking and disappointing customer service experiences I’ve ever encountered.

Ordered an oven part. Received a different part than I took out. Ordered a new part. Sent the first one back. Paid for shipping back and the second part. So now I have paid over $500. Second part also not the part I took out of the appliance. Neither part was installed BECAUSE IT WAS NOT THE SAME PART! Company will not refund any money. They say that we installed them. They won’t even send the first part back to us unless we pay shipping AGAIN. DO NOT PURCHASE FROM THIS COMPANY.