RepairClinic.com Reviews

People never seem to take the time to write a good review when they get the service they expect but sure will write a negative review when they do not get the service they expected. I ordered a Run Capacitor for my freezer on Friday 5 April 2024 at 07:08 hrs. My confirmation email arrived at 0909 hrs and my shipping confirmation email arrived at 10:13 hrs showing it was shipped FedEx Ground, expect delivery on Tuesday 9 April. Today is Saturday 6 April 2024 and FedEx delivered my part at 10:13 hrs. The Run Capacitor has been installed in my freezer and it is back up and running. Awesome service and the shipping is outstanding.

I couldn't find the part on their website so I call and got a real person. I was told I couldn't just order the part (a socket for a lamp under a mounted microwave) and had to purchase the whole wire harness with that socket in it. However IT WAS NOT part of it! Now they won't pay the return shipping (even though their supposed return policy says they will) because they gave me the part number and I ordered it via the website. SCAM!!!

Ordered two item online. Online stock said available. Unable to reach out to customer service. Unable to find order id on their site. Drove 2 hours to their warehouse for pick up. Lady at the front desk said one was ready. Second order will arrive in 10 days. January in MI. Due to an emergency I paid 100.00 dollar where at Amazon they are 23.00 dollars. I told the lady drove 2 hours. Now another two hours back. Asked the lady, "If you don't have item in inventory then why you guys are making suffering consumers." She said "there are all kinds of problem we have". Go figure...

Placed order for a Monogram refrigerator part and paid for next day delivery. Never received the parts or any communication from customer service even after placing a claim for cancellation and refund for the parts never delivered. Stay away from this online vendor. I will never do business with them again. Horrible purchasing and customer service experience.

When you service the entire country, I am sure you're going to run into a few bad experiences. It's too bad that people only complain when it isn't working. Now I am sure there has been some mishaps, I've been using them for over 8 years. I've always looked on RepairClinic for the right part. They always have recent stuff in stock and consumables like "Snowblower belts" in stock. Don't be afraid to use them, I've never had an issue with any of my orders (I've ordered a back plastic piece for lawnmower that they stopped making in 2014 and it took a month but I got it! It was dirt cheap too. I was surprised to see so many negative reviews I had to say that my experience has been wayyyy different.

I ordered 3 parts for $145. None of them were correct so I returned the parts at my expense. RepairClinic assumed the part had been installed and would not give my money back. I even challenged the charge on my credit card but I still did not get my money back. Find another company to order from! Do not order from them. They will not honor a return.

I should have checked Consumer Affairs before trying to place an order. I placed an order and received an order confirmation on the webpage. I purchased three parts for a whirlpool washer and next-day shipping. I never received an email regarding the order. I tried calling many times, and after 15-20 minutes, the phone disconnected, stating their system was down. Another time, I selected the callback option, but no one ever called back. I finally tried their chat feature on their website and was told that an order didn't go through despite the charge to my VISA card. Now I'm forced to file a fraud claim with my credit card company. I believe the company is fraudulent and potentially gathering credit card information. Beware!

Then, when I called and enquired about return, the representative just hung up on me!

I ordered Payne fan motor and capacitor on September 26, 2023 via telephone. The product was back ordered and was told my credit card will be charged once the order is shipped. My credit card was charged on October 11, 2023 and the product did not arrived. Customer said I returned the order and I was charged the shipping cost. They did not send the product and there is no tracking that it was shipped (UPS or Fedex). There's no way the product can be shipped from Michigan to California back and forth in 3 days. They made me wait on phone for about 30 minutes twice. The first customer representative transferred me to another department just to avoid helping.

“My recent experience with RepairClinic.com has been incredibly frustrating. I initially ordered a vent cover for $11 and a dryer timer, opting for next-day shipping at an additional cost of $27. Shortly afterward, I decided to purchase a motor from them as well and requested that it be shipped next day with my previous items. However, the customer service representative refused to do so, despite the fact that I had already paid for next-day shipping less than 30 minutes prior.

Called for assistance with a lawn mower part that I cannot locate on this company's website. I have the model number but cannot find the part so I called the 24/7 help line. My call was answered, then I was put on hold, after 13 minutes the call was disconnected. I called back, same thing happened again. I can only assume incompetence and poor training.

I ordered 5 air filters from Repair Clinic for my Amana PTAC unit. (order #**) This order was placed near the end of May. I was advised a couple of times of delays that the filters were on back order and would be delivered soon. The original order eventually showed up at the end of July. Unfortunately the filters they shipped were for some other unit, not mine.

I ordered 2 products Jan 24th, 2023. The original shipping date was 7-10 Business Days. Shortly after ordering one of the two items arrive, I log in to their website and it says two products shipped and delivered. (Not true.) I contact the company, they agree there was an error and it looks like the product is in the warehouse and they will ship next day. (Also not true.) Waited a week, no product. I contact the company again, "sorry sir, the item is backordered but you're #3 on the list, it should be in stock shortly." (Again, not true.)

Ordered a clutch drum for a PoulanPro chain saw. It arrived in a few days (the only reason for one star). It was not the right part, made several calls only to be put on hold, 45 minutes total. Tried the virtual assistant, it kept dropping out, sent a message (3 days later, still no response). Several attempts today, phone waiting about 1.75 hours, thought someone would finally answer. Did finally speak with a very rude woman who told me they would not pay for return shipping and might take over 3 weeks for my order to be refunded. I'll eat it this time. I rechecked, I ordered the right part, they don't chose to make it right. Never heard of "Repair Clinic" before, they do not deserve to be in business!!! Many other very good parts suppliers are around. I have been in the repair business for many years.

My review is unfortunately very similar to others' reviews. I had to order two pulleys for a commercial customer. They had a set price on their website that was agreeable and our customer was quoted. We waited over a month for the pulley. When they finally updated the website that they would be shipping it, I noticed no movement for several days. I reached out to customer service via chat, and received a very rude unprofessional response from their online customer service agent that the part was still on the trailer and hadn't been unloaded, and once it was, it would be shipped. I also noted that they raised the price on their website, and inquired to make sure I was going to be charged what was already agreed and ordered to. I received a very snarky response from the agent. Move forward a few days, and the item still hadn't been sent.

I ordered a convection fan motor for our oven. There are multiple part numbers that are the same motor just with different electrical plug styles. I ordered the wrong one. The plug style was the same but the distance between the terminals was slightly wider than what I needed. I had mounted the motor to my oven before realizing this. I informed Customer Service of the issue immediately, received a return label, and ordered the correct part. Upon receiving the correct part, the electrical terminal was broken inside the box. Again, I contacted Customer Service immediately. They coordinated a return and shipped another part. This part also arrived with a broken terminal. This time the box was inside another box and the part was still broken. I contacted customer service again and they setup another return and shipped a third part. Finally I received a part I could use. Every time I had an issue, I provided pics of the damaged parts.

I ordered an agitator kit by searching using the Kenmore model number on my 110 series machine. I opened it before taking the old parts off, and most were different. I realized that the O-Ring and Dog Ears should be all I need to get my machine working, and they appear correct. I called about a refund and have to either eat the extra cost for wrong parts or go for who knows how much longer without the use of the washing machine. On top of that, the agent was very rude about it and beyond unconcerned by the dilemma their mistake has put me in. I will not do business with them again.

I had used Repair Clinic in the past. For my AC, I needed a specific blower fan module difficult to get. They list it at a good price, so I ordered, knowing the part has yet to arrive to them. Immediately after, the price of the part changed on their website. As they realized they had made a bad sale, decided to not fulfill the order but continuously delay the shipping. Every date that they were supposed to ship, they will delay it. I called them, and they assured me it was coming. They had no intention to fulfill the order, just to get me tired until, after a month, I cancelled and got it from another site. Unbelievable unethical. They could have contacted me and explain the price issue. I needed the part, and they made me waste a month without heating in the middle of winter. Never again will get my business.

I ordered a replacement part (expedited w/ overnight delivery) for my range a week before Christmas. A week after I was still trying to get ahold of RepairClinic.com to find out what was going on. When I finally got a hold of them they were the rudest people I have worked with in a long time. They have stated that a replacement part is on the way but I have no objective evidence of this. I do not feel that as a customer they value my time and money. I would not recommend doing business with this company.

Ordered high temperature switch for my furnace on 12/14 with anticipated delivery 12/16 if I paid for shipping & handling. Well, it's 12/27 and I still don't have the part. The cost was more than twice the competition, but their anticipated delivery date was the best. Until it wasn't. Calls to customer service take a long time, but what else would you want to do on your vacation? I've requested canceled order and full refund. I've ordered from a competitor that just gave me overnight shipping and notices that the part is on the plane (way better than the outdated confusing status I get on RepairClinic's chosen shipper). If you're wondering if spending some extra time or even money on shipping by going with a competitor to RepairClinic is worthwhile, my experience says yes.

What happened? Is this company another casualty of the pandemic supply chain breakdown? Over the years I have successfully ordered a number of parts as well as receive helpful technical info/videos from this business, which helped me avoid costly technician repair costs and keep a few appliances going a little longer. And now I am on forever hold on phone or chat, only to be told at the end of the wait that they have not yet received the furnace part that I ordered back in October. Part was supposed to be delivered a few days ago. It is December, and I have no heat, except for two space heaters, which can only be on when I am at home. They are now telling me that it might be February when the part comes in.

I needed a part for a washing machine. They had it in stock and sent it right away at a cost of 27$ shipping. The machine was able to be repaired without the new part so it was returned at my expense for shipping. The item was never removed from their box but they are refusing refund saying it shows signs of damage. Absolutely untrue. Wish I had checked reviews ahead of time. Also, they are very slow in response to calls and chats.

My experience is like so many on this website. I ordered a part for my dishwasher. They sent the wrong part. I called. They sent a replacement part assuring me that if it was still wrong I would get a full refund. Spoiler... wrong part again. Since getting that second wrong part, I have emailed them pictures, talked to four different representatives, and I had a guy hang up on me. On two of those calls, I was promised a refund was coming... nothing. One of the agents, just flat out told me he would not give me a full refund after we talked for over an hour.

If I could give a zero review I would. I received the wrong part and called customer service who sent me a label to return part. I followed instructions to return part out of my own money to only get the following email stating they would not refund my money. We recently received your return here of the Door Switch Kit on this order. Unfortunately, per RepairClinic.com return policy, to qualify for refund, parts must not have incurred damage such as signs of installation by the customer, marks, or scuffing. This includes connections of wires, testing with meters or mounting the part. Electrical parts must not have been installed. Item must be returned in its original packaging including retail box and must include all accessories originally included with the item, as shown on your packing slip below. Once a part has been hooked up or installed it becomes a used part and cannot be sold as new.

They have the wrong part listed for my washing machine model. When I got the part it did not match the part that came with the washer. I called them 4 times and they insisted it was the right part. I called another online parts dealer and they had the correct part which I ordered. I called Repairclinic back and gave them the new part number which they also had and told me BOTH that part and the part they sent me would fit. They wanted pictures of both parts which I told them if you sell both parts then just look at them and you will see the difference. The place that sold me to correct part said my model number only with an A at the end, which I don't have, would be for the part that Repair Clinic sold me. Repairclinic told me I will hear back in 48 hours how they want to handle this situation. I wish I would have read all these reviews first since I am sure I will never see a refund. These people are incompetent crooks.

Constant disappointment! Ordered 2 small parts for freezer handle in September 2021 and it’s April 5, 2022… nothing! I’ve called multiple times and they keep telling me, it’ll be here in a few weeks! You would think That they would contact their customers if there was delays or problems. I won’t be ordering again.

I have been using Repair Clinic for a few years now to get parts for my fridge and dryer and I have never had a problem with anything. I love this company, especially the videos on how to install the part you are buying. I don't get the bad reviews, I would give them more stars if I could.

If I could give them zero stars, that's what I would've done. Items not as described and they don't provide pre-paid returns. Do yourself a favor and stay away from this site/business. I suggest go local for parts.. If that's not enough the customer service is the worst! Don't give them the time of day!!

Stay away from this company. Total misrepresentation. Site said part would work on our model, but was the wrong part. The 24/7 help line was not available when we called. And then when we sent the part back at our expense, they said the part was damaged and would not refund our money. Poor customer service and total misrepresentation.

Ordered some furnace parts. Had a box left on my front porch 2 days later. It had parts I did not order in it and was missing a furnace blower motor. This is a $250.00 motor. Not a trace, just not there. I needed this motor to repair my furnace that was not working. They did not answer their phone for one day and the following day the phone was busy all day. Sent them e-mail which still has not responded to. This is a poorly run business with no accountability. THERE IS A GOOD CHANCE YOU WILL NOT GET WHAT YOU ORDERED.

They sent me a part that didn't fit in my refrigerator. I contacted them about the issue, and they assured me I'd get a refund if I sent the part back at my own expense. So I packaged it up back in the original box with the original protective padding and sent it to them, at my own expense. A few days later, I got an email with photos claiming the part was "damaged in shipping". The photos showed a small rigid tab of plastic that had been snapped off of the electrical plug. They told me to file a carrier insurance claim if I wanted to be compensated.

I ordered a part online for my washer. We didn’t end up needing it because my washer hadn’t acted up again after we ordered the part. It arrived. We did not open the shipping box. I did online chat. Told the lady we hadn’t even opened it and asked how to go about returning it. The email said there was a 365 day return policy. She just gave me an address and I asked about a label and she said we had to return it at our expense. I received an email saying that the terminal was scuffed either from installing it or testing it with a meter. I called to dispute that the lady I talked to said she’d have the return manager call me back. She seemed amused. I got an email back the next day. No call saying they rechecked it and the plate that screws to the washer was damaged. Nothing about the terminal. They can’t even get their story straight.

OMG this company is an absolute scam operation!!!! They sent me the wrong part so I returned it. They refused to refund me for the part claiming I had used it, which I had not. SO basically the "return policy" they have in place isn't a return policy it is a system designed to take people's money by sending them the wrong part and then when you return the part they can claim it was used, not refund the customer's money and keep the part and re-sell it. So it's a win-win for them and a lose-lose for the customer. They get to make money off a part twice and the customer is SOL.

In June 2021 I purchased a new washing machine door boot seal from RepairClinic. It arrived quickly and fit perfectly (after figuring it out...). In October 2021 my wife found a piece of it in the machine. Fortunately it does not compromise our ability to wash. RepairClinic have a 365 day return policy but you have to remove the part, ship it to them and then they'll send a replacement after processing your claim. So if you are happy to go without a washing machine for an unknown period of time then go ahead. I will be purchasing from somewhere with a better return policy. Oh and the live customer service rep ended the chat when I complained about their poor return policy...

Product arrived poorly packaged and broken. Contacted them immediately with explanation and pictures to show the damage. Was told by Jose ** that he would get back to me. I sent a follow up inquiry to his email and after 10 days have not received an answer. This is inexcusable and unprofessional! Will withhold future purchases. Signed: Thoroughly disappointed!

I ordered a part which was 2x's more expensive than I found locally on a Saturday. I was promised the part by Monday afternoon. Come Monday the part was not to be delivered until Tuesday. I was forced to find the part locally. I tried to cancel the part, but was also told it was too late. When I called for a return label, assuming they would cover the cost since the promise you made wasn't fulfilled, they did not send me a label. I called to ask for one, again, and was told they would not provide that and the customer service rep I spoke to shouldn't have made that promise. Totally disregarded the fact I paid for the overnight service. I was then told the entire price, including the delivery charge, would be refunded. That was also a lie. I will not do business with them again and would not recommend them to anyone.

I had previously ordered with no issues. This time, I placed an order on March 20 for a thermostat. After nine days of no notification of shipping, I logged into my account to check the status. It showed no orders placed, although I had received an email confirmation of my order on the 20th. I attempted the online chat, which would allow me to enter information, make me wait and showed where I was in line, and then kick me out of the system when I should have been the next one served.

I ordered a gasket based on my model number for my dishwasher and they gave me the part that I should order. Wrong part and because I installed it, they won't return, what a joke, horrible company, don't order from them.

Placed an order in August 2020. Was advised to expect delivery in mid-Sept. Nothing rec'd so called to inquire 1st wk of Nov, was advised one of the parts unavailable but to be arriving in a week or so, then order to be completed and shipped. Their email inquiry is the worst I've encountered. It is now 3rd week in Feb 2021 and so no delivery of parts ordered. Site has nice videos on repairing items, but that it for this company. A total fraud!

I had ordered a replacement ice maker for our refrigerator. The listed part said it would work with what we had. When it arrived it was not the right model despite it saying it was online. My husband had taken it out of the box, looked at it and then put back in the box. I then shipped it back to RepairClinic for a refund. They denied this saying it had been installed- which it had not. They then came back to say that oh no it was damaged in shipment. The lack of consideration or care on their customer service as well as the changing stories about why I was to not get a refund was completely unacceptable. I have never had such poor customer service. I am now out all that money for something that was advertised as working with a specific model that it did not. I will never order from them again.