RepairClinic.com Reviews

The worst company ever. No customer support, held for 1.5 hours to get a customer service rep. Tried to contact them within 5 minutes to change an order. Emailed them 17 times, phoned them. Absolutely no ability to take of customer needs or provide any service. Buy your Kitchenaid parts from OEM providers that offer 360 day returns. Avoid these unresponsive idiots.

Terrible Customer service, forget it if a cancelation or refund is involved. Do not get the overnight shipping, they charge you but don't deliver. Steer clear of this company, much better options out there.

If you are able to go to the store, have them verify that it is brand new and not previously installed. I recently bought a control panel for my furnace. My HVAC guy diagnosed over the phone. So I went and bought the part. I noted the return policy that it can not be installed. (No signs of makings to be returned.) So I waited for my hvac guy to come verify and it turned out not to be it. We never took it out of the box. So I went to return it. They tell me it has been installed and has vertical markings.. Mind you it was never taken out of the box. Which means they sold me a used part. Someone messed up, took a return they should not have, and now I am paying the price literally. So make check your purchases before you leave the store.

I would not recommend purchasing from this online business. The additional fee charged for the expedited delivery times is not worth it because it is not guaranteed to arrive by the date quoted nor are you refunded your money. In addition the products are extremely overpriced and the business lacks professional customer service representatives. The representative I spoke with was rude and condescending and I wish I'd never made a purchase from their company. Don't make the same mistake. This company is not professional or respectful of their customers at all.

I ordered a control board for my AC unit. When it arrived I could see that it would not work in my AC unit. I NEVER installed the part NOR did I hook up any wires. I returned the part in the original packaging.

I ordered the part for my hitachi cg22eas (slp) brush trimmer. Got the wrong part (too large for my trimmer). I called and they said that I have to pay for the return shipping fee and it isn't a guarantee that I'll get my money back even though it's never been opened and in the original packaging.

I ordered a part via the Canadian Site but found out that this part was routed via their US store, I was charged in US funds, I tried to cancel but they flaged as shipped when is wasn’t shipped! I returned to sender when received, not opened, I was charged for the shipping again in US funds!!

Ordered start switch for Whirlpool dryer.... The bracket around the switch is totally different from what was pictured on their website. I called and emailed and called and emailed --- One employee told me on the phone that "they" would have to approve a return/refund, and that she had submitted my issue/problem to "them".... After that, I was GHOSTED!! No more response at all to any of my emails. So, I am stuck with wrong part, cannot get refund.... Also: be sure to note that they DO NOT PAY FOR RETURN SHIPPING!!! Plus, they obviously do not approve returns and there's no promise of a refund. AVOID THIS COMPANY.

I recently placed an order on Scotsman Gear reducer and motor. I paid over $1700 with one day shipping. 3 days later I get an email saying they need to charge me $2000 more for the part I already ordered. This part was supposed to be delivered already. Now they are telling me the part that was listed at $1600 is now $3600. I run a very busy restaurant and we are paying for ice daily. Every day costs me more and more. This company is a rip off. They try to blame the manufacturer. I literally went back online and ordered the same part for $1800 rush delivery. Very sad when they do not honor a posted price and make people wait who are needing parts urgently. Us small businesses struggle to survive as is. I recommend never using this. The 112 restaurants that I’m a group of will never use this company again. Stay away from Repairclinic.com.

I ordered a part on the website and realized I ordered the wrong part. I called back within 10 minutes. I spoke to Martin and explained I needed to cancel the order and it was not allowing me to cancel online. He told me he couldn’t cancel because the ticket for Fed Ex was established already. I was a little confused since it was 7:10 pm and I only ordered 10 min ago. And he said the ticket was processed this afternoon. And then gave me a big fed ex number. He couldn’t explain to me how he had a fed ex number from this afternoon when I only orders at 6:10 pm. And insisted he couldn’t cancel the order. Obviously I’m going to dispute the charge and shipping.

Used their validation process and it stated the door bins were compatible. They were not. They sent me a shipping label that was such that I had to pay to return them. Refused to send me a free shipping label blaming me for their validation process.

Company makes false promises. Sends defective parts, makes you pay to ship the item in for a return, then doesn't return your money. Buyer beware. Not sure how a place like this is able to stay in business.

They are making a fortune off of scamming people on shipping costs. Pay for 2 day shipping and ship out the slowest and cheapest possible. Called and was told that I would be refunded shipping. Did not happen. Called again. This time was told excuses why it was shipped this way and would refund the difference. Should have read the reviews before ordering and finding out this is common practice. CROOKS!

Ordered 2 parts for my HVAC system and was charged twice and received a duplicate order. RepairClinic.com REFUSED to acknowledge their error and insisted that I pay to ship back the parts that they sent to me in error. The payment was processed through PayPal. This seemed like straightforward issue, considering the duplicate order appears to have been submitted seconds after the first, but RepairClinic.com has managed to turn a trivial issue into a nightmare.

Ordered this part for a garden tractor I'm restoring. Obsolete part that I have looked for for years and they advertised they had it in stock. When I received the box I thought it felt exceptionally light. I opened the box and it was empty with the exception of the wrapper that the item would have been in. I contacted their customer service and was told I would receive a replacement but it was on back order. After thinking about it I got an uneasy feeling and checked the part number on their site which stated it was "no longer available".I immediately contacted Pay/Pal, my form of payment, and opened a claim. RC claimed the part had been delivered therefore I wasn't due a refund. The box hadn't been opened or compromised and was sealed therefore it left their warehouse empty! Have no idea what happened or what they were trying to pull but I didn't stand for it. Do not recommend RC,

On 6 March 2024, I special ordered a 6-inch inline duct fan from RepairClinic.com for $92.77 ($73.95 for the air booster + $11.95 FedEx Ground Shipping + $6.87 sales tax). The part arrived 23 days later, was installed that day, then stopped working on 18 April. Note that my previous 6-inch inline duct fan (i.e., Robin Hood RH-6 Air Booster [obsolete item]) ran 24/7/365 for more than 18.5 years. In comparison, the FieldControls AB-6 Air Booster that RepairClinic.com sent me only ran for 20 days.

People never seem to take the time to write a good review when they get the service they expect but sure will write a negative review when they do not get the service they expected. I ordered a Run Capacitor for my freezer on Friday 5 April 2024 at 07:08 hrs. My confirmation email arrived at 0909 hrs and my shipping confirmation email arrived at 10:13 hrs showing it was shipped FedEx Ground, expect delivery on Tuesday 9 April. Today is Saturday 6 April 2024 and FedEx delivered my part at 10:13 hrs. The Run Capacitor has been installed in my freezer and it is back up and running. Awesome service and the shipping is outstanding.

I couldn't find the part on their website so I call and got a real person. I was told I couldn't just order the part (a socket for a lamp under a mounted microwave) and had to purchase the whole wire harness with that socket in it. However IT WAS NOT part of it! Now they won't pay the return shipping (even though their supposed return policy says they will) because they gave me the part number and I ordered it via the website. SCAM!!!

Ordered two item online. Online stock said available. Unable to reach out to customer service. Unable to find order id on their site. Drove 2 hours to their warehouse for pick up. Lady at the front desk said one was ready. Second order will arrive in 10 days. January in MI. Due to an emergency I paid 100.00 dollar where at Amazon they are 23.00 dollars. I told the lady drove 2 hours. Now another two hours back. Asked the lady, "If you don't have item in inventory then why you guys are making suffering consumers." She said "there are all kinds of problem we have". Go figure...

Placed order for a Monogram refrigerator part and paid for next day delivery. Never received the parts or any communication from customer service even after placing a claim for cancellation and refund for the parts never delivered. Stay away from this online vendor. I will never do business with them again. Horrible purchasing and customer service experience.

When you service the entire country, I am sure you're going to run into a few bad experiences. It's too bad that people only complain when it isn't working. Now I am sure there has been some mishaps, I've been using them for over 8 years. I've always looked on RepairClinic for the right part. They always have recent stuff in stock and consumables like "Snowblower belts" in stock. Don't be afraid to use them, I've never had an issue with any of my orders (I've ordered a back plastic piece for lawnmower that they stopped making in 2014 and it took a month but I got it! It was dirt cheap too. I was surprised to see so many negative reviews I had to say that my experience has been wayyyy different.

I ordered 3 parts for $145. None of them were correct so I returned the parts at my expense. RepairClinic assumed the part had been installed and would not give my money back. I even challenged the charge on my credit card but I still did not get my money back. Find another company to order from! Do not order from them. They will not honor a return.

I should have checked Consumer Affairs before trying to place an order. I placed an order and received an order confirmation on the webpage. I purchased three parts for a whirlpool washer and next-day shipping. I never received an email regarding the order. I tried calling many times, and after 15-20 minutes, the phone disconnected, stating their system was down. Another time, I selected the callback option, but no one ever called back. I finally tried their chat feature on their website and was told that an order didn't go through despite the charge to my VISA card. Now I'm forced to file a fraud claim with my credit card company. I believe the company is fraudulent and potentially gathering credit card information. Beware!

Then, when I called and enquired about return, the representative just hung up on me!

I ordered Payne fan motor and capacitor on September 26, 2023 via telephone. The product was back ordered and was told my credit card will be charged once the order is shipped. My credit card was charged on October 11, 2023 and the product did not arrived. Customer said I returned the order and I was charged the shipping cost. They did not send the product and there is no tracking that it was shipped (UPS or Fedex). There's no way the product can be shipped from Michigan to California back and forth in 3 days. They made me wait on phone for about 30 minutes twice. The first customer representative transferred me to another department just to avoid helping.

“My recent experience with RepairClinic.com has been incredibly frustrating. I initially ordered a vent cover for $11 and a dryer timer, opting for next-day shipping at an additional cost of $27. Shortly afterward, I decided to purchase a motor from them as well and requested that it be shipped next day with my previous items. However, the customer service representative refused to do so, despite the fact that I had already paid for next-day shipping less than 30 minutes prior.

Called for assistance with a lawn mower part that I cannot locate on this company's website. I have the model number but cannot find the part so I called the 24/7 help line. My call was answered, then I was put on hold, after 13 minutes the call was disconnected. I called back, same thing happened again. I can only assume incompetence and poor training.

I ordered 5 air filters from Repair Clinic for my Amana PTAC unit. (order #**) This order was placed near the end of May. I was advised a couple of times of delays that the filters were on back order and would be delivered soon. The original order eventually showed up at the end of July. Unfortunately the filters they shipped were for some other unit, not mine.

I ordered 2 products Jan 24th, 2023. The original shipping date was 7-10 Business Days. Shortly after ordering one of the two items arrive, I log in to their website and it says two products shipped and delivered. (Not true.) I contact the company, they agree there was an error and it looks like the product is in the warehouse and they will ship next day. (Also not true.) Waited a week, no product. I contact the company again, "sorry sir, the item is backordered but you're #3 on the list, it should be in stock shortly." (Again, not true.)

Ordered a clutch drum for a PoulanPro chain saw. It arrived in a few days (the only reason for one star). It was not the right part, made several calls only to be put on hold, 45 minutes total. Tried the virtual assistant, it kept dropping out, sent a message (3 days later, still no response). Several attempts today, phone waiting about 1.75 hours, thought someone would finally answer. Did finally speak with a very rude woman who told me they would not pay for return shipping and might take over 3 weeks for my order to be refunded. I'll eat it this time. I rechecked, I ordered the right part, they don't chose to make it right. Never heard of "Repair Clinic" before, they do not deserve to be in business!!! Many other very good parts suppliers are around. I have been in the repair business for many years.