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MyLife Reviews

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About MyLife

MyLife operates an online platform for managing personal information and reputation, allowing people to track and improve how they are perceived online. The service allows users to monitor personal data, manage online profiles and control public visibility.

Visit www.mylife.com
Pros
  • Access to valuable information
  • Quick search results
  • Potential for reconnecting with others
Cons
  • Unexpected charges
  • Difficulties in account management
  • Poor customer service response

MyLife Reviews

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    Page 9 Reviews 980 - 1130
    Customer ServiceStaff

    Reviewed April 20, 2016

    How do any of us know if they aren't creating a place for someone to hack and steal your information. There are already so many people on here saying they have had wrong amounts taken from them and the information they found wasn't even about them. Get "LifeLock", it's more trustworthy and legitimate. There should be a class action lawsuit against this "MyLife" for their scare tactics and harassment. I never asked for their assistance or gave them my email address so their stealing information to get business. How does anyone know of that if you don't sign up, that your information they have will be sold to some other shady identity thief.

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    Customer ServiceRefunds & PayoutsStaff

    Reviewed April 16, 2016

    As with many other reviews I have read, I kept getting e-mails suggesting they could remove personal info from sites displaying this information without authorization. Once on their site they wanted money before they could tell you anything. These e-mails never prompted me to pay for any membership. Last week they offered me a 7 day trial for $1.00. That was the hook they needed to spark my interest. Had the site been able to live up to the hype, I would have remained a customer.

    About 95% of their info was wrong. My birth date, current address, and phone numbers - all incorrect. People, places, and names mentioned who had nothing whats-so-ever to do with me. Again, as someone else mentioned, no way to correct their mistakes. If you clicked on the "remove" link, it prompts you to give current information. No thank you!! I like that you really know nothing about me, nor will anyone looking me up on your site! When I attempted to get more info for someone they had associated with me, I was expected to pay additional fees. Again, no thank you. Thus I elected to cancel my "trial offer" on the 5th day.

    Three days later they billed me $7.95 and they had taken $1.00 two separate times. So they are $8.95 to the good and I'm $9.95 out of pocket to discover yet another well-masked scam on the internet. My second phone call verified total cancellation with reps name, employee number, and verification code. No refund just no further billing. $8.95 may not seem like much, but multiply it by who knows how many people they pull this on and it makes for a great pay day for them!

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    Customer ServiceSales & MarketingStaff

    Reviewed April 13, 2016

    Non-stop emails got me as the wrong person. Plus when I finally found myself they got my gender wrong lol. Everything about it is a scam.

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    Customer Service

    Reviewed April 13, 2016

    I received multiple emails from this company stating that there is information online that may ruin my reputation financially or professionally. Just like the other reviewers, I was naive to sign up to this sham. Everything they had about me was outdated and even a lie. Supposedly, I had tickets in which I was in contempt with the law. This terrified me, I've never been in trouble in my life. My family tree was all incorrect. They wanted me to call them to straighten it out. No, thank you. I called the City of Riverside, to ensure that these tickets were incorrect. Hired a monitoring service and purchased fraud insurance. All of which said that I have nothing to worry about. This company is TERRIBLE. Trying to scare people into a monthly membership. I will wait for a class action suit.

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    Customer ServicePriceRefunds & PayoutsStaff

    Reviewed April 8, 2016

    This morning I signed up for the $9.95/mo expecting to just be charged $9.95 a month, however they charged for the full year ($119.99) in one transaction. There was nothing on the page stating that upon signing up that they would charge the full amount. No links to click on to read any disclosures - nothing. Thankfully I realized this 30 mins after I registered so I called to spoke to a representative, James, and told him the situation and that I would like to be refunded and to have my membership/page canceled.

    At first he said he is unable to give any refunds so I asked if I could speak with a manager. He put me on hold for a few minutes and said that they can charge me for only one month of service at $29.99 and refund me back the remaining money. At that point I took the "deal".. This wasn't as bad as some people they screwed over... (Another thing that is extremely irritating is that you cannot deactivate your account without having to call and speak with a representative!)

    So far I have not seen any refund on my bank activities but I am going to wait a few days in case it takes a while. I am also marking my calendar to check my profile in 30 days to ensure that my membership is canceled and not going to auto pay. This company lacks information and professionalism and I strongly advise anyone who's considering signing up to avoid MyLife!

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    Customer Service

    Reviewed April 7, 2016

    I receive almost daily emails from MyLife.com. My background records are being pulled (without my consent). There is no way of getting rid of my information on the site. It also has incorrect information posted for both public pages they have created about me. If there is any possible way of getting off of this site, please help. I DO NOT WANT TO HEAR FROM THAT AT ALL. Want off the list.

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    Customer ServiceRefunds & Payouts

    Reviewed April 6, 2016

    A couple of weeks ago I got the alarming email that my "personal information" was available to view online as well as my background report. Even though there was no option to try the service for free, I signed up for it because I was curious what someone thought was out there on me. I paid the fee but luckily have had most of the money returned to me when I would not back down about a refund. The information in my personal information was so WRONG and it included information about my children that was wrong. Who needs to know who lived where and who lives there now! NO ONE!!! I repeat it is no one's business. I agree that this site and others like it should be removed from the internet and that the CEO's or founders fined heavily for the misrepresentation of unknowing people.

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    Customer ServiceStaff

    Reviewed April 2, 2016

    This site uses emails to commit blackmail and extortion. You get a personal review of you from the CEO who doesn't know you. They use fear and intimidation to try to lure you to give them money to protect yourself. We need to be protected from MyLife.com! They send me regular emails claiming that people are viewing my background report and that my background report has changes "including foreclosure". I have never had a foreclosure. There are no foreclosures on my credit reports and I have a high FICO score. These people need to be stopped and put out of business!

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    Customer Service

    Reviewed March 28, 2016

    Unlike everyone else that paid for the site I clicked the button that said I wasn't that person. I was pissed about how they had every last address I lived including my current one. This is an invasion of privacy. This gives people a way of finding where you are if you had a protection order. I don't like anyone having access to my personal information. Now I don't feel safe in my own home. This should be against the law.

    MyLife needs a class action lawsuit against them. I don't see how this is legal. All this time I have been getting these emails from them and for the first time decided to check their website and never in a million years would I expect to see pictures, addresses, phone number, and much more. I think I'm going to get rid of all my social media accounts because having it set to private doesn't matter!!

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    Customer ServicePrice

    Reviewed March 23, 2016

    I see that others have had a similar experience. I signed up for 1 month of MyLife. The website shows the cost is $7.95. My card was immediately charged $180.00! I called and screamed. Eventually, they refunded $150.00 of my money explaining the minimum membership is $30. I complained that the website shows $7.95 and the operator played stupid! On top of that I did not receive the email I was promised with my password! I had to call again the next day and start the whole ** process over! AVOID MYLIFE AT ALL COSTS!

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    Sales & Marketing

    Reviewed March 7, 2016

    I signed up for a $7.99 one month membership to help friends find their son. The next day I called to cancel the subscription only to be told that I had signed up for the yearly subscription of $95.99 and my card was charged accordingly. I most certainly did not select the yearly subscription - I selected the $7.95 monthly rate because it was only $7.95 and I had no intention of keeping the subscription. After requesting to speak to a supervisor, the same CSR came back on and said he could refund $75. This is a total rip-off scam.

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    Customer ServiceSales & MarketingPriceStaff

    Reviewed Feb. 21, 2016

    I will outline the things I saw within my first 10 minutes of going through your interface that actually shows that what you all have done not only to me but thousands of other hopefully customers is fraudulent and detrimental to our own personal identities. What kind of Identity Protection company does not have 24/7 365 support when trying to call on an urgent matter? Monday through Friday business hours and Pacific time? Really?

    First, your marketing strategy is psychologically intended to make a person feel less secure about their own PII than it really is. I know this because of your scrolling "testimonials" from "current customers" stating that MyLife.com has benefited them for a security, professional and even relationship standpoint. This occurred on the right side of my screen while the page "loaded" stating how it was pulling all of my publicly exposed information from hundreds of thousands of sources. The funny thing was, I was unable to be shown any of that information that someone had apparently looked up about me once "pulled together" (apparently the person looking me up was a 49 yr old woman from Oak Lawn, IL). In order to actually see this information that was exposed causing my PII to be at such tremendous risk, I had to sign up and pay.

    Second, to this point of paying, you FALSELY ADVERTISED and stated on the initial page when I pulled up my own name to proceed by clicking on the "Free Search" icon. Upon seeing the word free, which, I don't think anyone has to define what that means, I clicked that and continued on. Once the above first paragraph sequence on the screen was completed, I was then prompted by the payment screen. The options stated the best was an Annual Plan with a monthly fee of $9.99, apposed to the other option which was of course priced much higher. Again, another psychological marketing tactic gearing any user to just accept the fee if this is such a risk to my PII and they want to actually become a customer.

    NOW, this is where you really try and scam every potential customer (I have already read the consumer affairs reviews so I know how they feel). After about, I would say, 25-30 seconds, maybe 45 initially, the screen is automatically re-loaded and brought another screen that begins a countdown from 5 minutes for another "last time offer" payment option. I cannot remember the exact verbiage, but it was to the effect of, "We will offer a trial period for this service for just $1!" I was actually perplexed, as I did not know if I had hit a wrong key to move to another page.

    I did not know the underlying details how long the $1 trial period would go for, so begin entering my credit card information on that screen instead of the first. But after taking a moment and re-reading the verbiage on that page, I decided to click back to the former screen and choose the $9.99 a month option because, hey, your gimmick worked, and got me thinking that this would be a good idea to protect myself, and what is 10 bucks a month to do so. Upon getting back to that initial payment screen I began fully entering my credit card number. Not even 15 seconds passed this time before the page AGAIN re-loaded to the 5 minute countdown screen.

    After reading customers reviews, it makes perfect sense. That is if you are trying to rip someone off. Once the person is actually given time to enter their CC information and we click the purchase button, that $1 trial period for 7 days and then supposedly will be charged about "$45 over 4 months for the length of your subscription" for the annual cost. That in itself is another psychological play on words to get some people to think that they will not be charged the full amount, it will be spread out over time. The same thing happened with me I will admit, I was thinking I would probably get charged $9.99 per month for a year.

    That was until after I had pressed the submit button for payment and realized that your fine print of "You may cancel your subscription at any time" actually meant I was going to get charged the full amount on the spot for the whole year, just at a RATE of $9.99 a month. The people who chose the $1 trial period option had the same thing happen, their cards were charged the same day for the full annual amount. Finally, I know that any webpage interface involving financial transactions must be secured, and the easy way for a person to tell is if your browser URL states https:// instead of http://. I really hope that your Norton and McAfee "secured" page keeps my credit card information secured, because I am not 100% certain it showed it there, because I know for a fact it doesn't in your interface where we are actually dealing with our livelihood.

    I have only touched on the money aspect so far. Needless to say, within the first minute of purchasing this service, I was already a disappointed customer from your overall scheme to get my money. Guess what, it worked. Moving on, money aside, this is the more serious offense. So again, going to take this piece by piece from how I was brought to the next interface, and what I witnessed. I was brought to the manage your risk section (it was something along those lines) where your Overall PII Data Risk Meter stated that I was as High of a Risk to identity theft as possible, citing 5 different online websites out of 8 scanned could be selling/sharing information to anyone who was looking. Now, following the prompts, here, we are supposed to clean up our records from those by submitting whatever was out there belonging to me as my personal information to be removed from the sites individually.

    Each site varied from taking either between 3-5 to 4-6 weeks to apparently process these removals, which I now wonder is something that you all put yourselves in order for customers to stay with you longer so they can verify the data is removed. But in looking at the information that these websites apparently had for me, it was nothing but my name. No other information was there for me to ask to remove. The only other thing that was needed to be cleared up, was any records that were not me. An example, the first company had my name as Brendan **, and the second row for the same company had a Brendan W **. I went to click the "Not Me" button for that data row, and then was prompted for both my current address, and my phone number in order to proceed.

    I HAD TO SUPPLY MY OWN INFORMATION TO GO FURTHER WITH THE RISK MANAGEMENT PROCESS! This was already a major red flag to me, but figured I could edit it later, so I put in the information, and was able to then remove the random Brendan **'s that weren't my age or had random locations/phone numbers/family members associated with them to clean that up.

    After that, I was left with only rows of data that had my name and age for each of the 5 online companies, and the only reason they even apparently had this information was because I MYSELF GAVE IT TO YOU TO START WITH TO LOOK ME UP! After completing this and moving my risk level from extremely high to medium level, the prompts then brought me to the "Control your Information that is out there" section (something to that effect). My main overview section, which was the first of about 10 different sections of PII, now had my name, age, address, phone number and email address. Every one of those things I supplied throughout to get to that point.

    NO OTHER SECTION HAD ANY, AND I MEAN ANY INFORMATION ABOUT ME SHOWING AT ALL! Each underlying section, such as background history, educational history, even birth date itself were EMPTY! The only piece of information that was pre-supplied by you all at MyLife, after apparently pulling from thousands if not hundreds of thousands sources as it was stated in your loading windows was that one 49 year old woman from Oak Lawn, IL had looked up or attempted to look up information on me.

    After looking around the website and gathering my bearings for about 2-3 minutes, I realized that while you are stating as one of your advertising points that the purpose of signing up and controlling your information out there about you is to market yourself for whomever is interested, you are in fact having us, the customer, either pull up ourselves or supply information that we do not want to be out there as part of our "Public MyLife Profile". At this point of being fully aware of what is happening, on the overview section of my public profile, I clicked to change and delete my current information I had given. Those 5 data points of Name, Age, Email, Address and Zip Code are really what I would deem as the essential data points for anyone trying to steal an identity.

    I am now at the screen to make my changes and delete everything. To top things off, upon glancing around my screen, I noticed now that THE URL WAS NO LONGER SECURED! The most valuable part of my well being was now on the internet, unsecured, after I had just paid $120 for you to help me protect it. After deleting those data points and clicking save, I was told some weird prompt I cannot remember which went away but another came and stated I must keep my name there, so I did. After clicking the save button for the third time, I was then brought back to Risk Meter section.

    I then clicked Overview to see my public page, and EVERYTHING I HAD JUST DELETED ABOUT MYSELF REMAINED! I went through this exercise at least 3 more times, and those pieces of information are there, they cannot be removed by me. I go to call the support number, and when I thought it couldn't get any worse of a situation, your support office hours are Monday-Friday. I then deleted my account and thus subscription, all within about the first 20 minutes, along with working over some cash.

    I read your privacy policy and user guideline prior to handing you my money, so you and I both know everything I have stated is logged, at least according to that documentation it should be. I will be speaking with my family to discuss further legal action, and I ask once again, that you do what is required to protect the personally identifiable information of mine that I gave to you. I woke up this Sunday hoping to protect myself, and after what has transpired, I certainly feel quite the opposite.

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    Price

    Reviewed Feb. 8, 2016

    I have never signed up for their services and out of blue today I seen 9.95 charge on my cc. I'm so pissed.

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    Customer ServiceSales & Marketing

    Reviewed Jan. 25, 2016

    This site is a complete scam. Call the attorney general's office in your state if they stole money from you and didn't return it. The attorney general's office of your state can and will handle this. They are also the office who can shut this place down. I unsubscribed. Hopefully this will be enough. If not I will be contacting the AG's office here in Washington. If a bunch of people call the AG's office in their state chances are this company will be investigated. It's obnoxious and info is old. They have me living at an old address in a completely different state. So if you pay them you're not even paying for accurate information. Please do not give this company any of your money because they will not return it. I hope after people read this review those of you who are receiving harassing emails and no returns on your money will make a complaint with AG's office in the state you live in. They will then investigate this company's illegal practices and shut them down.

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    Customer ServiceContract & TermsOnline & App

    Reviewed Jan. 18, 2016

    The site had a $1 seven day people search with the option to cancel within the seven days. The information I used to pay the $1 was used to sign me up for a $179 additional services. I called as soon as I saw the charge, which was the following day. I was told they would not reverse the charges even after I explained I had not signed up for them. Their website is tricking people by using the information for the $1 dollar service for the $179 service and then not accepting the termination request. Contracts can be broken within 5 days in the state of Texas.

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    Customer Service

    Reviewed Jan. 12, 2016

    I had checked out this site back around 2009 or so, after being told by a family member you could meet people on it. I had created an account, but only a free trial (as I remember)...I didn't pay for anything. After being mistaken about what they actually offer, I let the free trial run out. They continued to send me emails, but not very many. In the last few years I've been getting harassing emails from them every single day, bleating about how my online reputation (gasp) could be compromised, how certain people are looking up info on me, and the latest: "You may have a new written review about you." Oh, so I "may"? And that's a good reason why I should sign up and give them my money?

    For a few years now, one of the people whom they claim is "searching" for me is a woman associated with my ex-husband (actually a girlfriend of one of his old friends). I have no idea why she'd be searching for me. I think this is all baloney. They look to see whom you've had any business/familial/etc. relationships with and claim that person is looking for you or writing a review about you. I think they're very dishonest and I'd give them 0 stars if I could. I'm unsubscribing from their emails and hope it won't lead to more annoyance.

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    Customer ServiceSales & MarketingStaff

    Reviewed Dec. 29, 2015

    My father has been receiving emails from MyLife.com for the last year or so. When he first told me, I advised him to ignore the emails because they seem to be scam, fear inflicting emails to get him to subscribe to their services. After reading the reviews of the company at ConsumerAffairs I'm glad I told him to ignore them. He contacted me today because the number of emails sent to his email account have become unbearable. After going through the emails he received I saw an unsubscribe link. I was able to unsubscribe him from the unsolicited emails he's been receiving. If they keep sending emails after 10 days, I'm getting lawyers involved.

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    Price

    Reviewed Dec. 21, 2015

    I purchase a prescription that was supposed to be for a month. I got charged $98 for a full year. After going through the website I did a search in which they want to charge you even more to get the full information. This site is a rip off. Customer support is poor. I did manage to get $45 refunded supposedly. If you want to get ripped off become a member because they will do it for you.

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    Customer Service

    Reviewed Dec. 2, 2015

    On Oct 18th an anonymous comment was posted to my profile on MyLife.com. I had only recently been told of this site 6 months ago and checked it out once. The next time I logged on was to view a comment a friend told me about. I contacted mylife.com customer service and was told I could sign up and pay their monthly subscription fee to protect me from these posts. I would have access to hide or delete comments. This was a false statement that was made on my account, the comment was "K. ** likes to sleep with married men." I'm sorry but I find this disgusting and want it removed.

    It's been over a month and still nothing. Again I've contacted customer service but I'm convinced this is one of their ploys to sell subscriptions and make money. Otherwise, why wouldn't they remove it? I'm not asking for any public records to be removed. Or any of my past history including address, employment or any other public information. I'm frustrated at their lack of sympathy. Who does this? It's terrible, untrue and if anyone is allowed to make comments like this anonymously, it questions whether a site like this has any security!

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    Reviewed Nov. 28, 2015

    This website makes your personal information available then attempts to extort money from you to remove it!

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    Customer ServiceSales & MarketingRefunds & Payouts

    Reviewed Nov. 24, 2015

    I signed up for the 7 day free trial of their so called privacy information. It said my bank account would not be charged for 7 days. I went online to their site and all it had was very old information which was not bad and wasn't concerned about anything on there. They didn't have my correct phone number or anything that would hurt my reputation. The review that was on there was within the company. I went into my bank account and they had already deducted $197.40 from my account! I called them within 30 minutes of the beginning of this nightmare and said I would have to upgrade to receive that information that was bad.

    I told them that it was a scam and I wanted my money back. They told me very rudely that they couldn't do that, but they could refund $147.40. They told me I would received it within 5 to 7 business days. I waited and no refund. Called again. This time they couldn't find my records because I had cancelled. They wanted me to wait another 5 to 7 days to get my refund. I got an email today stating that I would have to work with my bank to get money back. Beware - this is a Rip off and after researching they get their info from Classmates.com that I cancelled years ago!! Bank said the time had lapsed. They see it all the time.

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    Customer ServiceSales & MarketingRefunds & Payouts

    Reviewed Nov. 22, 2015

    This site gathers your public information from the web and puts it all together in one tidy location so that anyone can gain access to it. In order to have this removed, you are forced to subscribe to their scam service for one year or pay a one time fee. They create false "reviews" of your reputation, starting you out at 7.5/10. They list your family members as well so that your family can be harassed alongside you. I must get 27 emails a day from this site telling me stuff has changed, I need to take action now, and other false reports designed to make me feel unsafe and that my information has been compromised. How this site is allowed to operate when it is a painfully obvious scam is totally beyond me. They should be shut down and law enforcement should be called in so that people who have subscribed to their service out of fear can be refunded their money.

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    Reviewed Nov. 22, 2015

    I understand that if I choose to make a public web presence (e.g. Facebook, LinkedIn, Google+, etc.) that my information may be made public. However, MyLife went over the line when the 'owner' (bot) did a personal review of me, even though he knows nothing about me. MyLife mines this information, shares it and then threatens people if they want to manage it. While there is little I should expect to manage public sites, it's information they generate about me - not created by me - that is offensive. They have the audacity to review me and leave me a rating of 7.5 out of 10. MyLife steps over the line by submitting a personal review without offering an option to remove it... unless I pay.

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    Customer ServiceStaff

    Reviewed Nov. 11, 2015

    I've read the other reviews and agree with others that MYLIfe tries to scare you into paying money. What I would like to add to this is that if you ever used this company to try to track down someone... maybe for a reunion or maybe you looked them up ONCE because you were curious where they ended up living years after you knew them.... I feel that they send THEM emails forever after telling them that you are looking for them, and it may look like you are a stalker. I get emails that so-and-so is searching for me, when I know they looked me up ONCE and I keep getting notices that make them sound like they are stalking me, so I fear that anyone I ever looked up (just to see where they ended up living) is going to get notices periodically that I am searching for them. It is so creepy and I also don't want to creep out others.

    I called customer service to say I no longer want an account and don't want to hear about anyone else or have them get notices that I am searching for them, which I suspect is happening since it's happening to me from other people. The guy on the phone just tried to pressure me to give him my credit card number and was talking about all the information about me online that wasn't even what I was asking about.... He never listened to me or addressed my concerns. Just kept pressuring me to sign up to get info about me offline. I feel so badly for people who get notices that "Someone in White Plains is searching for them." They can figure out is me from the city. It feels creepy and worse is that they are making people I don't want to bother be creeped out by me.

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    Customer ServiceStaff

    Reviewed Nov. 8, 2015

    MyLife.com started out many years ago as a social site to content with people from school and your childhood. Now, they are collecting unauthorized information about people and using that in a way that makes people feel they are in danger of bad reports about them. I have been receiving emails, almost daily about how the information they have can interfere with many aspects of my life and I can only have access to this information if I pay for their membership. I was reading a review from another woman who stated her ex-husband keeps finding her because of MyLife.com. Now that is a serious concern as obviously he is a threat to her! I also read another review about how they lost their BBB accreditation earlier this year because of their tactics. Something has to be done about this company. I am with these other people that it is time to band together and get this company shutdown! They are tyrants!

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    Reviewed Oct. 29, 2015

    Hi I'm Jeris **, 33 years old, from Wallington, New Jersey. I got no accounts with MyLife.com, reunion.com, www.iwpnewjersey.com but they have my information on google. Please I want this websites about to stop having my information on google. Please help. Thanks.

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    Customer ServiceStaff

    Reviewed Oct. 20, 2015

    I constantly receive vaguely threatening emails from these people. The one I received this morning was the last straw. "Your threat vector has been elevated." WTH?!? I unsubscribed. Hope it works.

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    Customer ServiceSales & Marketing

    Reviewed Oct. 15, 2015

    Just like everyone else who has complained, I have been receiving emails that people are searching for me, my personal information is exposed, their CEO did a personal review of me, data breach risk, etc, etc, etc. They've been emailing me at least once a day for over a year. I called the # a previous complainer advertised at 888-704-1900 and got a smirky 'customer service' individual and I told them to review me or I'd sue. I discussed all the other complaints about their company and how even people have paid them to be removed and then they still aren't. I didn't give them permission to advertise any of my information, etc. They defend themselves by saying that all the information is already on the internet, that's where they get it blah blah. I told them remove me or I'll sue and I'll join everyone else who wants to sue them. He said I would be removed in "7-10 days" and gave me a confirmation #. I will check it and keep checking it. Based on other complaints, I'm doubtful anything will be removed.

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    Profile pic of the author.

    Reviewed Oct. 15, 2015

    The Better Business Bureau (BBB) has revoked MyLife's accreditation, giving MyLife a rating of D- [18]. On 03/20/2015 this company's accreditation in BBB was revoked by BBB's Board of Directors due to recent government action involving the business's customer relations which indicates a significant failure of the business to meet standards of conduct expected of a BBB member.

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    Reviewed Oct. 12, 2015

    I am furious that MyLife posts my personal information - this is how my ex-husband finds me. I have approached them several times to take it down; they do, but within 72 hours it is back up. The only way to control this info is to pay for their service which I won't as being held hostage is about as heinous as it gets. I can't help but wonder why the group "Anonymous" won't do something about this.

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    Reviewed Oct. 10, 2015

    This site has been fear mongering through my email account for ages now. Threats of having my reputation destroyed or identity stolen. They clearly have my personal information and want fees for me to "protect" myself against people who may want to hurt me, with their help.

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    Customer ServiceStaff

    Reviewed Oct. 7, 2015

    I am like a lot of people on here that received emails from MyLife in regards to my information. I did get an email stating that my reputation is at stake but the link was a lure to buy a membership in which I didn't buy. Lately it seems that MyLife has been pretty consistent in sending my emails and saying that someone has searched me and it may be an employer or what not. I don't even have an account with MyLife.

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    Reviewed Oct. 5, 2015

    I googled my name and it came up on your site. I didn't give you permission to publish anything about me. Please remove it at once.

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    Online & App

    Reviewed Sept. 14, 2015

    This site has my personal info. They give no way to opt out. The only way to opt out... they use... control your info... Is to pay a fee to join their website so you can take any info they have on you off. I never gave permission for them to use my name or personal info. They give you no way to get that info off unless you pay by credit card and join them. To me this is fraud and this company needs to be taken down.

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    Customer ServiceStaff

    Reviewed Sept. 13, 2015

    MyLife sends threatening emails. Here's what the latest email says: "MyLife Breach Updates to Cavett **. Warning: You've Been Exposed to a New Data Breach. Cavett, We've Detected New Threats That Have Exposed You. ** has been breached." A little orange button says "View Threats Now." "To protect your privacy, do not forward this email to anyone not authorized by you to access your profile." Had enough? So have I. Please shut these people down. I will help! I didn't want to be in MyLife. It sounds too much like a me-too scene. The last thing I need is a new network to waste time in. I work on a computer all day. The last thing I want to do is sit around deskbound at night. And these people need to go straight to hell.

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    Customer Service

    Reviewed Aug. 31, 2015

    I have been receiving tons of emails from MyLife.com and they are stating someone did a background check on me, they have my personal information, etc. I want this stopped. But there is no way to erase this information. Can anyone help me?

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    Customer ServiceRefunds & PayoutsStaff

    Reviewed Aug. 22, 2015

    I noticed 3 charges for $19.95 had gone through within the last three months in my bank account for a membership that I didn't authorize. I called MyLife & come to find out, it takes the click of ONE button to authorize a monthly membership charge. I found out that when you click that button, "for security purposes", they assign you a random username that you have to login with in order to access your account and it's features, but actually fail to even mention this vital info during sign-up. This username *is* accessible through your general page profile account settings though and GET THIS - the default generated password for that username login? PASSWORD. So, essentially, since the username's accessible via a regular login and the password is password, it's the most insecure login ever.

    They tried to give me a hard time, repeatedly refusing to refund the past three months. I asked to speak with a supervisor numerous times, despite the guy trying to distract me and avoid the request by offering to "submit my feedback". So, I threatened a Better Business Bureau complaint, kept at it and FINALLY, he "requested a supervisor" for me to speak to.

    While sparring away with him, I hopped on the BBB site and searched MyLife, as I noticed they didn't have a BBB certification logo on their site. What do you know, they recently settled in a lawsuit and had their certification revoked because of this EXACT thing! Two minutes later the rep comes on the phone and tells me he got authorization to refund me the past three months. Note, this was the rep, not a supervisor. I mentioned the (vital) BBB info, suggested they start handling their "customers" differently when requesting refunds and ended the call.

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    Customer Service

    Reviewed Aug. 15, 2015

    I receive almost daily emails from MyLife.com stating: I have a data breach, someone is searching for me, my ID is at risk, my background records are being pulled (without my consent), my reputation in a numerical number is going down, etc. There is no way of getting rid of my information on the site. It also has incorrect information posted for both public pages they have created about me. I am currently in the job market and having such erroneous information out there destroys employment opportunities with background checks; this has already occurred multiple times. If there is any possible way of getting off of this site, PLEASE HELP.

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    Customer Service

    Reviewed Aug. 14, 2015

    Constant email messages! If "Reputation Is Everything" (as their most recent email said) then they are nothing but slimy snoops. They are now soliciting people to review other people! They actually asked me to review my daughter! What? I have unsubscribed but still receive messages?

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    Customer Service

    Reviewed Aug. 11, 2015

    I am receiving emails threatening identity theft which are very concerning. I have clicked on the link to find out how to safeguard my "reputation" and remove my information from sites... for a fee! Not pleased. Very annoyed. I must say I have also received an enormous amount of cold calls and junk email lately! Are these things related? It has just increased in the last month or so. Please help. Going to unsubscribe and see if that helps.

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    Reviewed Aug. 10, 2015

    I have been receiving emails from this company for about a month now. I finally went to the site and scrolled thru all the information they have about me, and at the bottom it says "subscribe now" and "can we charge this card," and the card information they have is a valid credit card for me. How did they get this information and why do they have it? I think there should be a lawsuit filed against them for stealing identity information as well as financial information. Funny they have a credit card that I never have used online for anything but I know who used it if there is any charges on it.

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    Customer Service

    Reviewed Aug. 8, 2015

    I've been receiving emails from MyLife for quite a while now stating.. My info has been exposed! Like everyone else I tried to remove it.. but nothing. I want to pursue action far as a lawsuit. NOW.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 29, 2015

    I subscribed I believe in 2011. I would have to check to be accurate. I was looking for family members for a cousin as she was adopted and had just lost both adoptive parents. She came to me for help as she wasn't computer savvy. I wouldn't do such sites. I resisted FB until just a few years ago at the request of my grand daughter. But I have also been getting the same as others. Information distribution and constant emails from MyLife that for a monthly fee they will make it all better. I did some study on just closing my account, but all I read was it would not stop anything as my info was out there and MyLife still would have my info anyway. I agree with a class action suit! Thank you for making an effort to hear us!

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    Refunds & Payouts

    Reviewed July 29, 2015

    Paid my life $19.95 for 1 month but am still denied access to the site. They refuse to refund my money!!

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    Verified purchase
    Customer Service

    Reviewed July 29, 2015

    Someone made an account in my name using family members and false phone # as well as email address and I would never put anyone before my two children as contact family members!! I'm highly upset and I have half a mind to press charges!! On this woman!! Please take action.

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    Staff

    Reviewed July 28, 2015

    I recently found a great deal of my personal information posted on several sites. MyLife is a site that presumably can remove this information for a monthly or yearly fee. Despite all of the bad reviews, I decided to try it for 1 month. After doing so, I have had nothing but problems. First, every time I tried to remove my personal information from the site, the site would freeze. Secondly, I contacted MyLife twice to have these issues resolved. They reassured me that this matter would be addressed. I am still waiting for them to resolve the issue. And I see my 1 month membership is approaching fast.

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    Verified purchase
    Staff

    Reviewed July 19, 2015

    I was very angry to learn that this site, MyLife had harvested my personal information and put it online for all to see. Did it not occur to them that stalkers and angry ex husbands/wives and other psychos are trolling around out there? HERE'S HOW TO GET YOUR INFORMATION REMOVED: Call them toll free at their customer service number- 1-888-704-1900.

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    Verified purchase
    Customer Service

    Reviewed July 17, 2015

    This company started emailing me a couple of years ago telling me that someone from another state was looking for me, blah, blah, blah. I finally clicked in and WITHOUT PAYING, the site allowed me to edit my "personal info" to ALL bogus information. I changed everything, including my gender. Sure, they still have my email address, but now I just laugh when I get their emails and see how DIRE it is that I buy their service to find out who is looking for me! Today I received my 1st review by guess who? The guy who runs the site. It's a joke. DO NOT SIGN UP FOR THIS SITE. A class action SHOULD be filed against them. It's basically extortion.

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    Customer Service

    Reviewed July 17, 2015

    Since June 9, 2015, I have received 37 harassing emails from MyLife stating they have found NEW THREATS to my online reputation and identity, or that they have found sites exposing my info. I have never signed up for this service nor intend to after reading the hundreds of similar complaints posted to Consumer Affairs. This is a SCAM where they use fear and intimidation to collect $ from unknowing victims. Do not subscribe to this "service"!

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    Customer ServiceStaff

    Reviewed July 17, 2015

    I created an account to look up a family member and now they send me emails everyday saying different people are looking me up and want to charge and they are giving people information. If I wanted ANYBODY to know my information I would give it to them and they wouldn't have to pay. And if someone is looking for me without a judge's order nobody should gain any monetary amount to locate or give my address out in any city or state without my approval. Your company has no right to give anybody's location. I have a stalker on my hands and he can pay to find my location through this site. I am scared and afraid that with a credit card and email and password you give all the info that a person needs. I was on your site to find history from this town and my MOM but you have taken over my gmail!!! Please stop.

    You let everybody get info and you want money. Now my info is exposed for 9.99. How much are y'all paying the people whose privacy is being giving away... You are making money. Have you ever stopped to think if you want your family to contact you they would have your number??? Why do you get money for my aunt or uncle that's blood. How do you know I want to talk to them.

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    Customer ServiceOnline & App

    Reviewed July 14, 2015

    I did an internet search of my landline and MyLife.com came up. When I selected it, I saw all kinds of personal information for myself including names, addresses, family members names, etc. I registered on their website to try and have the information removed and I was never able to log on. Now I get daily emails from them telling me that someone is searching for me and my identity is at risk. I understand from complaints that I have read that other people are having the same problem. How can I get my information removed from their website? Please help.

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    Verified purchase

    Reviewed July 14, 2015

    At no point in time did I ever knowingly submit my info to MyLife or any other agency for distribution. I started getting their emails about a day after I signed up for a point reward card in Vegas (week of July 4). Since the name of the company who I submitted the info to was very similar in name, I only trusted that it was connected. My age on the available info is not correct which makes me more confused as to where the info came from. I have yet to investigate or inform the similar named company but I think they too should be aware of the possible connection for their protection and their affiliates.

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    Reviewed July 13, 2015

    I am very angry that MyLife.com extracted my information from LinkedIn and created a profile about me. Mylife.com does not have my authorization to post or use any information about myself. I want my name and information taken off this site!

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    Sales & Marketing

    Reviewed July 12, 2015

    This is to advise you of the following actions, based on your unauthorized publication of my personal information and subsequent email scam to me requiring payment for you to remove this profile YOU created from extracting data from my LinkedIn account, which encourages identity theft and misuse of information by malicious websites, including you..

    You have been reported to the Michigan State Attorney General's Office, and the Federal Trade Commission for action to close down your website. I will take personal action against you in the form of a lawsuit shall you not comply NOW and remove the profile on me that YOU created. The below website link is one of many which have recorded complaints and apparently a court judgment against MyLife.com. I'm sure you are aware of it and many other complaint sites which denounce this malicious extortion of data for publication online without consent from me or any other individual. You have until the close of business on Monday, July 13, 2015 to cease and desist, with publication of this profile and remove this profile immediately. Do not take my memo lightly, you will be sued and held liable for any identity theft issues I encounter. Reference example: https://www.consumeraffairs.com/online/mylife.html.

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    Customer Service

    Reviewed July 10, 2015

    I have been getting spam emails from them for a while and decided to figure out what the site was. When I clicked on their email, there was a web page about me, with pictures of my house, my address, and lots of other personal information, openly displayed, and nicely consolidated to make it easy for thieves or others to exploit my identity. They say they will 'protect my privacy' and allow me to remove details - if I pay them money. Now they send me emails all the time, trying to scare me that someone from Spanaway is accessing my details. Isn't this extortion? It seems like this should be illegal. THEY are threatening me and then asking me to pay money to stop them from threatening me. It is like they are the mob.

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    Customer ServiceStaff

    Reviewed July 3, 2015

    I've been getting these emails I thought of as spam, never opened them. This morning I decided to look. I'm very angry all my info is blasted like that. It's my old address but that's not the point. My identity has been stolen before and now I'm begin to wonder. It claims I have 2 relatives I do not know. And one of the so called people who's searched my profile lives in NJ. The person who stole my identity was in NY. I want this off and I refuse to pay them for removing my information.

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    Customer Service

    Reviewed July 2, 2015

    There is a website with my full name, complete address and age. When I click on the link to remove it, it will not allow me. I tried to email the company and the email will not go through. I tried calling and the phone disconnects. I would like for my personal information to be taken down that is very dangerous.

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    Reviewed July 2, 2015

    MyLife.com posts private information in a public profile and does not allow you to suppress, delete, or opt out of their disingenuous "service" without first paying them to become a premium member. I agree there should be a class action suit. This is just plain wrong. They are essentially holding your private information hostage and coercing you into paying them to stop providing you with their "service".

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    Reviewed June 30, 2015

    My "public profile" is an address in NJ where I did consulting work one day a week for 20 years. I left over a year ago because the owner is a felon. I have lived in Manhattan over 25 years and never gave them that address in NJ - they must have lifted it off the web. I am a physician and it hurts my reputation to have my name associated with a criminal who will probably be arrested by the end of the year. MyLife will not change the address unless I pay them. I refused. Would love to join class action suit.

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    Reviewed June 28, 2015

    Nowhere ever should any company be legally allowed to force customers into paying to remove their OWN personal Information from public viewing! Also, I never gave them permission to post my DOB and write the little ditty as such. They also literally trick you into believing you should be able to just nicely Delete your account (as should be) by clicking on the "delete account" area! Nope, it creates a strange error - Grrr! I'm madder than a wet hornet over this!

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    Reviewed June 26, 2015

    My wife told me that when she googled my email, mylife.Com (among other things) came up with all sorts of personal information. Have no idea how this happened but when I try to sign in to get my info deleted, they say they will send me a password but never do. Very frustrating to say the least.

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    Contract & TermsSales & MarketingRefunds & PayoutsTransparency

    Reviewed June 25, 2015

    I found this on the BBB website... I was just about to sign up for this but even a little scratching the surface investigation and I found this: Social media website MyLife.com has agreed to a court judgment to pay $800,000 in penalties, plus $250,000 in refunds to customers over complaints regarding false advertising and unauthorized credit card charges. The case grew out of a joint investigation by the Santa Monica City Attorney's Office and the Los Angeles County District Attorney's Office. Investigators found that MyLife was tricking consumers into giving the company their personal identifying information, and later their money, through false and misleading ads.

    The tactics included: Getting consumers to give their personal information, by promising that they would learn who was searching for them, for free. In fact, consumers had to pay for that service, using blurred photos to look like they were supposed to be actual people who were searching for the consumer, when they were not, advertising a low monthly rate, then charging consumers' credit cards for a full year's membership, and re-charging consumers' credit cards automatically, each year, without disclosing that they would do so - and without getting consumer's' affirmative consent as required by law.

    Under the permanent court injunction, MyLife is prohibited from: Charging consumers' credit cards under an automatic renewal, without first giving clear notice and getting explicit consent from the consumer, promising any free service if consumers must pay money to get it; Ignoring a consumer's request to cancel his or her membership, showing photos of people to get consumers to sign up, unless the photos actually depict the people being referred to; and taking payment for a membership longer than one month, unless all terms of the deal are clearly and conspicuously displayed in close proximity to the payment button.

    The case is believed to be the first major prosecution of an online business for violating California's new automatic-renewal law that states all businesses are required to get explicit consent from consumers before automatically renewing their credit card payments. The terms of any auto-renew agreement must also be clearly and prominently stated.

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    Customer Service

    Reviewed June 24, 2015

    I have been receiving daily emails from Mylife.com telling me there are threats to my online reputation and identity. So, I started googling reviews when I ran across this site and saw all the complaints regarding Mylife.com. I called Consumer Affairs (consumer.ga.gov) and they have an article you can read on their site, second box down labeled "Consumer Topics A-Z." Click that, then click on "E" and the article is "EMail Spam."

    Secondly, I telephoned the Federal Trade Commission, FTC 877-382-4357 and filed a complaint. I encourage everyone to file a complaint with the FTC as this is the only way to get them to INVESTIGATE THIS COMPANY. Furthermore, Consumer Affairs said to send them a certified letter and ask them to stop sending emails and if they don't this could be construed as harassment. I noticed an address at the bottom of the Mylife.com email that I received as 914 Westwood Blvd #517 Los Angeles, CA 90024-2905. Good luck!

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    Reviewed June 22, 2015

    I keep receiving "alerts" of people viewing my profile. For example on Dex Knows or other sites... and the ONLY way to remove it, of course, is to pay this site and wait. You can do it on your own, without them if you want to! Have unsubscribed again!

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    Sales & Marketing

    Reviewed June 18, 2015

    MyLife publishes personal info on you on the web and charges you to remove it. I have searched myself online and NEVER have I found the private info they show and their profile came up as first in my most recent search. I NEVER signed up for this service, to remove personal info you have to PAY them. I deleted my account but it is still coming up, not sure how long this will take. A TOTAL SCAM, MyLife should be ashamed of themselves.

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    Customer ServiceSales & Marketing

    Reviewed June 16, 2015

    All of a sudden MyLife.com started sending me emails about my personal information. It is a scam. Info that you are sent many times is either inaccurate or for someone else. Don't know how they got my contact info. I know they make a lot of hay scamming people. It's a good example of how you're a target because you can't afford to purchase the wheels of justice to put a permanent stop to their practices. I know others who they're scamming on also. Do yourself a favor and delete everything they send to you.

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    Customer ServiceSales & Marketing

    Reviewed June 15, 2015

    I get these emails warning about personal threats to my ID, and how my ratings have dropped. What goes with company? Why are they allowed to operate? It is a complete scam!

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    Customer Service

    Reviewed June 13, 2015

    Your company wants to charge people to opt out. Our current Privacy Laws protect us from this type of issue. I need my information removed - it is erroneous and I will be subject to identity theft. I am emailing your customer service department and hope to have the matter resolved soon or I will send Twitter, Facebook and other social media websites information on how you do not have free privacy opt out. It is unethical.

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    Reviewed June 13, 2015

    MyLife wants you to join their network, but they take the information that you post, along with any other web postings and CHARGE you to remove less than perfect information! What kind of TRAP is this? Don't do it!

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    Customer Service

    Reviewed June 10, 2015

    I'm getting bombarded with emails from this company stating there has been a 15% increase in my identity theft level, and that my private info is at risk. When I viewed this without opening the email completely it shows my full name, age, email address & home address!! It says that my identity theft risk has increased and that I can view & remove MY information from their site?? I've been reluctant to open any of their emails partly because it just didn't sound right... But I'm now quite worried about my personal info.These emails came right into my inbox & were not caught by spam. I'd like to find a contact # to call & find out what other kind of information they have about me & demand it be cleared. When I googled MyLife I found this website and I'm glad I did but I don't know what I can do from here.

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    Reviewed June 7, 2015

    I just received your last email. It was about the information on the public record. There are two ** in St Louis. ** lives in St Louis, has lived in St Louis since 1978. ** is my married name. I have been in St Louis since June 1969. The work information is totally incorrect. The other ** is **, Attorney at Law. Please take action to remove the information. I will not pay to have information removed that does not belong to me. I want all ** removed from my record.

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    Reviewed June 6, 2015

    I get constant e-mails saying my identity is at risk. I need to join them to remove risk. I have been tempted to join because of identity theft. Wish we could shut them down.

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    Customer Service

    Reviewed June 5, 2015

    I've tried to remember my login info and have forgot. This company keeps saying they will e-mail me with my login info and I've tried today and no one will get back to me. The info is not correct on MyLife and I want to update it so it is correct. This company will not help me solve this issue.

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    Sales & MarketingStaff

    Reviewed June 1, 2015

    Friday I received an email from MyLife that someone had done a personal review of me on MyLife. So I opened the site and found that Jeff Tinsley the CEO of MyLife had created a Personal Review of me with a rating of 7.5 on MyLife. I assume he did this to introduce his new feature. Where strangers ( I do not know and have never met Jeff Tinsley) can score you a personal rating on the MyLife Site. I then sent them an email regarding this. This is a form of fraud and another violation of Constitutional Rights. In addition, the MyLife site pretends to be interested in protecting your online identity, instead they publish it then tell you about it and then tell you they can help you erase it by subscribing to their site. This is a form of Technological Blackmail. Whatever you do, do not subscribe to this site. In fact join me in filing a Class Action Suit against this company.

    Also, even if you have not registered for their site they will constantly barrage you with SPAM telling you that your identity is threatened and then try to get you to subscribe. DO NOT GIVE THIS COMPANY ANY MORE POWER TO ABUSE PEOPLE!!!!

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    Customer Service

    Reviewed June 1, 2015

    I did not ever contact MyLife. I have never had anything to do with MyLife. MyLife bombards me with aggressive, menacing emails nearly daily and they say they have made available my personal information. Yet, I never gave them my personal information. This is a violation of my rights to privacy. I am seeking legal counsel on this issue.

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    Staff

    Reviewed June 1, 2015

    I saw a derogatory information about me on MyLife.com. I'm not sure how long has those info's been exposed to public. But I am highly offended by this and I wish the people behind it will get killed!!! They're taking millions of people's times to try to delete their profiles. The page says that only I have a power to make changes to the page. And I'm not even signed up to the website, I don't wish to sign up at MyLife. Who the heck are they to force people to take actions?!?!?!? People behind MyLife must tribute with life!!!

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    Verified purchase

    Reviewed May 26, 2015

    I do not remember signing up with MyLife.com, but I am constantly receiving e-mails from them saying that my information is at risk. For the most part I have ignored it, but my daughter, who is having problems with a cyber-stalking ex boyfriend received such a message and checked out her name. It turns out the stalker has created two accounts in her name and proceeded to defame her in the worst manner. She cannot access these accounts, and the only way to purge them, it seems is to pay the fees requested, which she will not do. The ex has been issued an Order of Protection and there is a warrant out for his arrest. However, it is wrong that someone can merely create a profile in someone else's name and blaspheme them from that same account. I will not be paying any fees to this company... thanks to the reviews I've read.

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    Verified purchase
    Customer ServiceRefunds & PayoutsStaff

    Reviewed May 9, 2015

    I had signed up for their "8 day free trial followed by 30 days for $8.95" promotion. Well, I got 8 days free alright... followed by a $95.40 bill for a year!! When I contacted them about this, the billing department was a foreign national who did NOT understand English. It took 15 minutes for them to get my email spelled correctly and another 10 for them to correctly spell my name. Then took almost 30 minutes to get my correct mailing address... even after I spelled it phonetically for them multiple times. "D as in Dog, R as in Roger... No, D as in Dog, not C as in Cat".

    I was then informed that the $8.95 was included in the first year billing, which took effect automatically when the free 8 day trial ended. I asked why I was being billed for a year, when I was still within the first 30 days of the introductory offer period. They said it was standard policy and that they only bill in one year increments. I then asked to have my account cancelled and to be refunded the one year subscription charge, since I was still within the 30 day promo period. They refused and said they were unable to do that, they had no authority to give refunds. I asked to be put into contact with the person who could give me a refund, and was told that I would have to call back during the week, during standard business hours. I asked them for a specific person I could speak to, and they were unable to tell me, just that "I needed to speak to somebody else".

    I then called back at 9am Pacific time (per their website for their business hours). I went thru their phone tree, and then sat for over a hour on hold. When the line was finally answered, it was the same thing all over again: they didn't speak English, they couldn't understand how to spell my email address, name, mailing address, etc. And I was given the exact same answers as to why they billed me for a year, and that they had no way to give refunds, and I would have to call back and speak to somebody else. This went on for over two weeks.

    I disputed the credit card charge. I received an email telling me that I would not be given a refund, as my 30 day introductory period was over. I replied that I would be seeking legal assistance, since I had tried to cancel my membership while I was still in my 30 intro period and they were unable to, due to them making it impossible for their people to do it, and telling me to "call back during standard business hours". They have offered thru my credit card company to reduce the charge to $60, but have stated they will not be giving a full refund.

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    Customer Service

    Reviewed April 28, 2015

    I got on MyLife. Worst mistake I ever made. I have made several attempts to unsubscribe but to no avail. They send me email after email telling me my identity is at stake. I want off this site. Also I accidentally got the wrong place I'm from on my create account. I'm from the US.

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    Customer Service

    Reviewed April 11, 2015

    I created a fake name and fake city of residence. I did give my real email address. Multiple emails each week warn me that my fictitious person's identity is at risk, and that I need to sign up ASAP. All so I can save my fake reputation. Is there anything else you think you need to know?

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    Customer ServiceRefunds & PayoutsStaff

    Reviewed April 10, 2015

    I was reading this 7.95 value. Thought I would try it, 7.95 who wouldn't.... but after I gave my info I was charged 95.something. I tried to call and cancel. She (**) I guess her name is couldn't understand her. Told me I would not be getting a refund.... that's all I had for this week. Now I'm broke cause of their lies.... very very angry. I had to hang up before I started to say inappropriate words.

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    Customer Service

    Reviewed April 7, 2015

    I keep getting threats saying my data is exposed. I am not a member of mylife but they continue to send me emails that action is required. How can I stop them?

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    Customer ServicePriceOnline & AppStaff

    Reviewed April 7, 2015

    Hello, I have been signed up with MyLife.com on a free account for over a year, and it has been the best and the worst thing I have ever done. The worst is, what a terrible company, and the best is, I'm so very grateful I did not give out my credit card info and pay them money. For over a year I have been receiving emails from MyLife.com warning me that my info was at stake, and that numerous people were always looking for me and doing Internet searches for me. For over a year now I have actually been fooled into thinking that I was being tracked down by who knows who, and that they probably know where I live and everything else about me, UNLESS I pay MyLife.com a fee to remove all my so called loose info floating around the Web.

    It wasn't until just now after receiving another email from them (the 17th in less than a month) and once again going to their website and attempting to find out who's looking for me that I happened across this Consumer Affairs site and the long list of complaints about MyLife.com that I realized no one is now or has ever been looking for me, and no one is looking for any of you either. They are attempting to scare us into paying them money to hiding info that is not out there to begin with and anyone can Google someone and maybe find them or not depending on what if any social accounts and such a person may have. So they are committing fraud by misrepresenting that they will protect you from a threat that does exist, by making up the threat and then by fear antics attempting to profit from it. The only ones we need protection from is MyLife.com.

    Surely this is not legal and as many complaints that there are against this company, I would hope that someone takes notice and protects us people from this type of Internet fraud and misrepresentation by a company. I JUST WANTED TO ADD, I WENT TO MY EMAILS - I HAVE RECEIVED 56 EMAILS FROM MYLIFE.COM SINCE. JANUARY 21, 2015 (56 emails in 76 days). I would like to add that when you get an email from Mylife.com they use scare tactics and tell you 8 people are searching for you and there was an insurance breach and your private info is exposed on 50+sites - REMOVE NOW!!

    BUT when you go to your account on their website they lure you in by giving you a few names and strongly hint of the urgency of the need to remove your online info. But when you click on the remove now buttons, guess what up pops - the MONEY SCREEN showing the cost of their various plans to save us from harm and potentially financial ruin and maybe worse by asking us "are they stalkers? Who are they, the 7 men and 3 women looking for you?!" I'm going to be honest. If I wasn't on disability and had extra money I would have signed up on a plan long ago.

    Please do not sign up with this company. They are taking a very real threat and using it to scare you by making up threats directed straight at you and then charging a fee to supposedly remove it and make you safe. Thank you Consumer Affairs and thank you to all who posted about this company. I have included only a few of there emails and I couldn't screen shot the entire email but I think you'll get the picture. By applying common sense and some healthy Internet security, we should be just fine.

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    Verified purchase
    PriceRefunds & Payouts

    Reviewed April 4, 2015

    What a crap waste of money... fine print. Thought was getting charge for 7.97. Charged full 95.00. Wouldn't refund except 23.00. Had for only 10 minutes!

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    Customer Service

    Reviewed April 3, 2015

    I got an email from mylife stating that I made a subscription to their premium service of $47.70 that I never made or subscribed to. I called and sent an email and in response I got an automated response, I am disabled and on a very limited income every month that I live on. There is no reason period for me to subscribe or need this service at all, after all of this they send me another email telling me that I am on a automated subscription... I am beyond angry and very upset I can't get through to anyone on the phone or email since this started.

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    Reviewed April 1, 2015

    I was just checking out My Life because they were sending me security breaches, they said that someone was searching for me. If this were true, they wouldn't have to go very far since, we were friends on Facebook.

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    Customer Service

    Reviewed March 28, 2015

    My life boasts re-establish of relationships between friends and family. During the past year I'm not any closer than I was at this time last year. I have not received any emails or phone calls from either friends or family. To date, all I've received is alerts about my privacy being at stake. That's not what I paid for!

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    Sales & MarketingPriceStaff

    Reviewed March 26, 2015

    This should not have to happen. Once I realized MyLife was a scam, I went through all the proper procedures to cancel services AND have my information DELETED. The rep "YESSED ME TO DEATH" and nothing happened. I called again, named my relatives, made it clear they know the law and if they don't comply, next visits will be from the Fibbies with warrants. NO ONE SHOULD HAVE TO DO THIS. I probably could have run it as a bluff, since I'm Board-Certified in five or six sub-specialties, including Forensics. First rep lied through her teeth. Yes, could have obtained a Federal Court Order overnight. But only because I'm related to whom I'm related to and I treated some of these jurists' kids. My sis told me this would have cost the average legal consumer at least $4K because of the quality of the attorneys. That shouldn't be.

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    Customer ServiceStaffTransparency

    Reviewed March 14, 2015

    I keep getting e-mails from them saying someone is searching for my personal information and I should sign up for protection. I just keep deleting the emails. But now I've received a text & email from my bank saying they blocked a charge on my credit card, which is now on hold until I talk to a representative. The charge was $95.40. What's more interesting is it happened the day I activated my new credit card. I would like to know how in the ** that managed to happen?! Thanks goodness Chase has great fraud protection. Apparently MyLife used to be classmates.com, which is the only explanation I have why they have my email since I've never signed up for MyLife.

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    Sales & MarketingOnline & AppStaff

    Reviewed March 13, 2015

    I discovered that I had a public profile on mylife.com. Much of the information was incorrect. I tried logging on but needed a password reset. After several unsuccessful attempts to get a new password, I called the customer service number listed on their website. I spent the next 5 minutes arguing with someone trying to sell me a membership that would allow me to remove everything. After going back and forth with this person and remaining insistent that they remove it without any cost to me, she finally said that it had been done and gave me a confirmation number. Who knows if it's even valid! I never put any of my information on this site and I surely was not going to pay them to remove it. Avoid! Avoid! Avoid!!!

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    Refunds & PayoutsStaff

    Reviewed March 9, 2015

    This company makes empty promises. When I called to cancel, the incompetent rep couldn't find my information and demanded my full credit card info when the last 4 sufficed. He then went to explain that "the best he could do" was to bill me for one year instead of two, implying that a cancellation and a full refund would not be possible. Once I informed him that what he is telling me contradicted what was in writing and informed him that I was going to report this situation to Consumer Affairs, he then granted my original request. Stay away from this at all costs. Seriously.

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    Reviewed March 7, 2015

    Thank God I used false personal information when I tried their site. Now they've been spamming and threatening me for 2 months! They're trying to get me to pay them, they're manipulating people. **. Unsubscribe doesn't work -- spamming is illegal, isn't it?

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    Customer Service

    Reviewed March 5, 2015

    MyLife.com continually sends me alert emails to frighten me about my credit so I'll purchase their 'protection' I suppose. We have LifeLock. We are protected as far as I'm concerned. After reading about the scams involving them and getting this newest scare... I am unsubscribing. Hopefully I will not hear from them again. BTW... I never purchased anything from them.

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    Customer ServiceRefunds & Payouts

    Reviewed March 4, 2015

    I discovered I had been charged $95.40 from MyLife today. All I've ever done was look at the site and filled out their required information to do so. So I called the 888 number and spoke to **. Poor English and probably not here in the U.S. After listening to her for a few minutes and understanding about 1/3 of what she was saying, I stopped her and demanded the charge be reversed. She continued, telling me that I could cancel after the year is over and there would be no further charges. Not acceptable. I finally had to ask her to listen carefully to me for a moment and once again demanded that the charge be reversed. ** then said she would place me on hold and asked me to 'hold on'.

    Only a few moments passed when she came back on, saying that she could modify my charge, stop any further renewal (which I never had before!) and charge for only a month, then reimburse me for $79.45. I asked her why I would want a month of service when I didn't want it at all! ** said that was all she could do. So after NOT authorizing a charge with MyLife, they keep $15.05 for something I don't want. Absurd. DO NOT deal with MyLife unless you want them to control your money. I was told an email would be sent to me outlining everything. We'll see.

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    Customer Service

    Reviewed Feb. 18, 2015

    I am receiving many emails from this company regarding my privacy being released to the public. The latest is them showing my personal information from my insurance company. I called MyLife.com and spoke to a woman from the Philippines. She hung up on me when I inquired why I am receiving several emails publishing my privacy information. Not sure how they receive my information. However, when I call the 800 number the recording indicates people to sign up and pay to reach out to your friends, etc.....How do I remove my privacy information from this company? I have no intentions to pay them ANYTHING.......

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    Customer Service

    Reviewed Feb. 18, 2015

    I have been received multiple emails from MYLIFE.Com and some of them actually sound threatening. They copied an old photo off of a Yahoo account and then put various information about me in their emails. Some of which is inaccurate. Every email I get from them sounds worse than the previous ones.

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    Sales & MarketingRefunds & PayoutsStaff

    Reviewed Feb. 16, 2015

    MyLife is a total scam. I signed up the 7 day trial and my card was charged I think $95.40 on day number 3. After reading the reviews I couldn't believe I fell for such a scam. Anyways I logged into my credit card acct online and dispute the charge right away. The next day I called Mylife to cancel the subscription and get my money refunded back. The representative made it seems as if she couldn't give me a refund. I told her it really didn't if she refunded me because I already dispute the charges with my bank and changed my debit card number. I have never been issued a refund and a confirmation number so fast in my life. I will be checking my acct in the next 5 days to make sure the money was actually credited back. #Keyword I'm going to dispute the charges because you guys are a FRAUD.

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    Sales & MarketingStaff

    Reviewed Feb. 16, 2015

    They keep emailing me, telling me a 40 years old sugar ** keeps searching me! How is that now they got me paranoid. Honestly I'm thinking I'm being stalked! There's a lady that always appears out of nowhere when I'm out asking me for a cigarette--they about the same age! I don't know what to think but maybe they not. So much of a scam.

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    Staff

    Reviewed Feb. 13, 2015

    They listed me living in zillions of places that I have never been to. They took the addresses of anyone that I know/known like siblings and siblings' roommates in colleges/universities and etc., to link me up to those locations as my previous addresses. I am not even related to a bunch of people they listed as my relatives.

    I do believe it is the credit card companies that sold most of these online sites personal information. Most of them are not even accurate!!! There should be a law against invasion of privacy. If everyone come together and let the government know that we aren't going to tolerate this, maybe a law can be established to stop this online or offline.

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    Contract & TermsStaff

    Reviewed Feb. 12, 2015

    They trick you into thinking people are looking for you, when in reality they're looking for "your name". Then you follow their links to find out who is looking only to be hit with charges... suddenly you're locked into a two year contract. Stay away.

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    Customer Service

    Reviewed Feb. 8, 2015

    I've been receiving multiple emails lately from this company indicating my personal data has been compromised. I have no idea who or what initiated these emails, but I'm not paying for their services especially after reading the reviews above. I'd like to thank everyone for their honest appraisals of this company.

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    Reviewed Feb. 1, 2015

    Mylife.com contacted me twice this morning with my and my children's personal info. I'm glad I checked them out because they really put a scare into me. I am new at all this, just got my first computer at age 74 and beginning to wonder if it's all worth it. I felt protected because I do have Lifelock. So far I can't see any damage done, but I will be watching closely from now on. Thanks for the heads up.

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    Sales & Marketing

    Reviewed Jan. 31, 2015

    MyLife.com has countless addresses listed as for me, as well as my son. All of them are incorrect except two. In addition they are my family's. They are scamming people to purchase information which is not only inaccurate. MyLife.com is careless and negligent.

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    Customer Service

    Reviewed Jan. 24, 2015

    My daughter somehow got hooked up with this website. She put my info, my oldest son's, my husband's and my daughter-in-law's info. I had googled my daughter's name and this site came up. MYLIFE. So I went to it and I had my age, my husband's age, my son's and daughter-in-law's. Also where we live, also some private info. I am a product of PTSD. I have to keep a low low profile. I want it taken down. I can't even find the website. My daughter has MS. She can't remember the email she used to open the account with. So my next option is to call BBB on Monday.

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    Sales & MarketingStaff

    Reviewed Jan. 24, 2015

    I am NOT an attorney. I'm a psychiatrist with a PhD and MD from Harvard. I'm board-certified in General Psych, Child & Adolescent, Forensic (an Expert Witness in several areas) and Psychosomatic Psychiatry. One of my favorite patients came in REALLY pissed at being scammed by these crooks. She's a nice lady, very affluent (she'd have to be, since I charge my private patients $400/session and I'm actually THAT good) and started donating to a clinic for LGBT kids when I mentioned I was donating 10 hours of my $400/session time. Sometimes it's OK for patients to become friends; my family knows hers and I'm not treating her for anything where that relationship would mess up either therapy or influence my prescribing habits. She knows my sister is an Executive US Attorney and married to the current AG of our state. She also knows that I've testified in a number of serious Sex Crime cases and my rep is pretty impressive.

    I said I'd look into it and I did. As I realized the scam, I started changing my personal information, wildly removing family members as contacts, changing my degrees to an MSJ and PhD in Journalism and Mass Comm. I changed my address of 10 years ago, etc., etc. Then I looked up how to CANCEL the account. I wrote MyScam.com and BCC'd the letter to the Exec US Attorney, the AG of my State, and an AD of the FBI my sister directed me to, since these criminals are committing FEDERAL crimes, beginning with WIRE FRAUD. Enough feds and jurists respect me and like and respect my sister and brother even more.

    The US Attorney's Office will impanel a Grand Jury for sure and the IRS and FTC investigators will be right behind them. I don't FULLY understand the RICO statutes, but I believe my sis (who has an MLS and - with her team - has obtained a couple of RICO convictions and no successful appeals or reversals) that there probably IS a RICO case here waiting to be prosecuted.

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    Customer Service

    Reviewed Dec. 30, 2014

    I have a memory problem due to a couple of brain injuries. My Doc encouraged me to use social media to try to find names I remembered and reconnect and maybe regain memories. Mylife was one of my attempts. Thankfully, I got a full subscription free thru some partners they had - I think I stayed at some hotel chain and made the reservation thru Mylife.

    I got constant teasers of results. But never got a real result from Mylife. One day a girl told me she'd 'Googled me' and learned something I didn't want too many people to know. I asked what she meant and then I used Google search on some names which haunted me. I learned more than MyLife ever gave me. In setting up my account, I used an email address which was intended for potential SPAM. I only see MyLife issues when I go to that email, which isn't often.

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    Customer Service

    Reviewed Dec. 28, 2014

    For years they were saying that certain woman in a certain location was looking for me. I knew who it was and, since I wanted no contact from her, I didn't pursue it. But recently I've been getting emails again and now they've added someone to the list of people who are looking for me. They said that Florence is looking for me. And I'm like, "Oh really? How interesting." You see, Florence was my mother and she died 10 years ago. Nice try MyLife.com.

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    Customer Service

    Reviewed Dec. 22, 2014

    I was notified by MyLife that a person had viewed my profile. Since it may have been a long lost love, I subscribed to a Premium Account to be renewed every 3 months unless cancelled. When I tried to search, I was notified the person didn't exist. I called customer service today and although I gave them all the information they had e-mailed me i.e. order number, cost of subscription and plan etc. I was told that they could not locate my acct. I had to repeat the information numerous times. When I asked to speak to a supervisor I was told to forward the e-mail I had received from MyLife back to customer support. I was then notified that my automatic renewal had been cancelled. I am still out $74+ and could not get a reasonable answer to my questions re: the search for the person who had viewed my profile. I imagine that they had found a previous search I had done for this person and used it to drag me in. Stupid me!!!!

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    Customer ServiceSales & MarketingStaff

    Reviewed Dec. 20, 2014

    2 years ago my Filipina/ Fiance gave my personal information to her now 40 year+ husband. He used that to do a background search using MyLife. This was just over 2 years ago. Obviously so he could use it against me with my fiance. Only thing he could prove was that he made more money than I. When I discovered this, I immediately called MyLife customer service. They verified that yes indeed this man had done a background check/search on me. MyLife customer service promised to remove my name and info, while they gave me all the information on the person who did the search.

    Long story short, I have continued to receive messages from MyLife for the last 2 years telling me this man is checking my background still. After I using my spam filter, still over and over they will still begin to show up again and again. So now for the last 2 years, I get constant reminders of this sad event in my life. I never use to get any of these types of e-mails until this. I feel that he used this service to convince my fiance to leave me for him. She is now married with this man, has her Visa and living worry free. After 3 years of courting her, sending her over 25k in that time span, visiting her, asking permission to marry her from her parents & accepting my engagement ring. All this time she had this old guy in her back pocket as back-up, Plan -B.

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    Staff

    Reviewed Dec. 19, 2014

    These people are the worst. I got some notice that someone had reviewed my "profile." (I never remember setting up any kind of profile w/ this organization or website). When I opened it to see what was up, lo and behold, one of the people that it claimed was "interested" was my late husband!! Mistake? I don't think so! They just use databases and lists that are at least 7-8 yrs. old. You see, the name was not a common one, and the town we lived in was pretty small and I am still in touch w/ the people there. I would know if someone new was there w/ the same name.

    I was absolutely livid. I wish I knew who to contact to expose this but I don't know who. This is blatant use of outdated lists and, just by coincidence, it came back to me. I would NEVER trust any of these organizations like this again.

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    Customer ServiceStaff

    Reviewed Dec. 14, 2014

    Why have I suddenly been getting emails from them starting a couple days after I gave all kinds of information to a real estate agent? The emails are getting such that there is progressively more private information about me. Who should I follow up with? I fear identity theft. The head office has not replied to my inquiry as to why my ID was taken. Should I contact banks, police?

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    Customer Service

    Reviewed Dec. 13, 2014

    I thought I was paying $9.94 and they charged me $119.40. They did not deliver the information that they claimed. Why doesn't someone shut them down for committing fraud. I too have been receiving emails making claims to have information I wanted but once you go on to the site the information they promised was not there. Totally fraudulent claims.

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    Customer ServicePrice

    Reviewed Nov. 29, 2014

    They lied about the cost of the service. The only cost they told me about was $15.95, not about the $95.40. As far as I know that is lying by omission and I am glad that they are in court. Plus, they would send me email after email trying to get me to join.

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    Sales & Marketing

    Reviewed Nov. 29, 2014

    This Mylife company has been consistently harassing me all summer, and while it always brings concern in the back of my mind every time I see their alert in my spam folder, I am rational enough to know not to bite on their bait. But it is so sad that the internet servers allow these types of scare tactics to defraud their users. I can imagine how the older generations, that are already worried by all these new fangled gadgets stealing their identity, are immediately jumping at the fraudulent promise to reclaim exposed personal information by Mylife. These thieves are literally taking food out of our older, fixed income peoples mouths. I wonder if we could go to Mylife.com's site then report them as an unsafe web site. Would that accomplish anything? I think I'll try it.

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    Customer Service

    Reviewed Nov. 21, 2014

    In having my information removed after they required I subscribe to them for 1 month I no longer receive emails from Classmates.com, which is legitimate because their emails pertained to students I went to High School with. They mentioned the High School by name....These were students who were just trying to locate me through google and other sites, which I believe to be totally benign. Now they have no way to reconnect with me; that really ANGERS ME!!!

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    Sales & Marketing

    Reviewed Nov. 14, 2014

    I originally had a reunion.com (which became classmates.com) account; at first unpaid subscription then a paid one for a bit, and now unpaid again. I rarely go there. The company is now MyLife.com and the spam is unbelievable! Horrible company!

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    Customer ServiceSales & MarketingRefunds & Payouts

    Reviewed Nov. 13, 2014

    I used to work in a support team for Mylife.com previously known as Reunion.com. It is definitely a SPAM AND SCAM SCHEME. It floods your email for alerts and when you accidentally click on anything inside that email, you'll be charged on your financial account a minimum of $95.40. HOW TO GET REFUNDED (GUARANTEED): Call them on their hotline and give them the MAGIC WORDS: ATTORNEY GENERAL, DISPUTE IN BANK, BBB, CHARGE BACK, LAWYER, FTC, FRAUD. Don't take NO for an answer. And they will give you a FULL REFUND right there and then. No if's, no but's.

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    Profile pic of the author.
    Customer ServiceSales & Marketing

    Reviewed Nov. 11, 2014

    They send spam emails with lies telling you that your personal info is at "HIGH RISK" and "New site exposing & selling your private information" to scare you into their service. This is dirty and underhanded. DO NOT let them fool you. The only info they can find is what is already out there and they CANNOT remove it. Here is an example, Lisa actually tested this company:

    Lissa 08/07/2014. "I was suspicious of a website that trades in fear mongering. So I created a phony person who lives in New York and has an unique name. Well, guess what? Barely a day goes by when I don't receive email from this outfit stating that 'His Highness Zxabbtinrmym's' identity is being threatened by several individuals tracking 'me' online. What dreadful liars. Is their business even legal?"

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    Customer Service

    Reviewed Nov. 10, 2014

    This company has continually sent me emails requesting that I sign up for their services. I am NOT interested in their services and the information they tell me is exposed I am completely aware of and do not appreciate them continually telling me about my information having been sold. To me they are more of a harassment than what they tell me is going on with my information. The information is public, I have no problem with it and I demand that they stop contacting me. I have unsubscribed from them several times but to no avail. Please stop them from contacting me. Thank you.

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    Customer Service

    Reviewed Nov. 9, 2014

    I just got a threatening deliberate hostile email, showing intention to steal my money if I don't comply to sign up. ACTION REQUIRED: 8+ People Viewing Your Personal Info is Exposed. Find out if they are stalkers, thieves, strangers. This is FRAUDULENT! I want my name removed! Based on all these reviews from customers who got a great big run-around I wouldn't ever never want to be associated. I WANT MY NAME OFF THIS MyLife Site.

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    Customer ServiceStaff

    Reviewed Nov. 9, 2014

    Continued email blasts to the wrong person, this company needs to be closed down fast than Silk Road. I received 115 in one 8 hr span, now I have given the local authorities in Seattle Wa where their lousy isp provider resides, reported them as well. Now I am going to United States Attorney General Office, they are phishing an 11-year child and it's got to END<

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    Sales & Marketing

    Reviewed Nov. 8, 2014

    Web scrapping service that aggregate public information about you and then wants to sell you a cure. This should be illegal. Receiving a lot of spam stating my reputation is at risk, but if I pay them, they'll manage my concerns.

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    Reviewed Nov. 7, 2014

    Mylife has been spamming me with so called private information exposed to the public. I checked, there was nothing that required my attention. According to them, I was at risk and should pay to have information removed. There is nothing to remove.

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    Reviewed Oct. 28, 2014

    This is the biggest rip off in the social network business... I tried getting information on a one time basis. What they gave me was nothing really. Don't fall for this and why would anybody pay for joining a social network when there is Facebook and others that are free...

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    Customer Service

    Reviewed Oct. 20, 2014

    MyLife had emailed, they had personal information about me that I should have removed. The site also said it was free to join if you cancel before 10 days are up. I called to cancel after only two days. They still debited $95.00 from my account.

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    Customer ServiceSales & MarketingTransparency

    Reviewed Oct. 4, 2014

    The privacy removal option the Mylife.com offers, requires you give your current address, but they don't ask for it until after you have signed up for the free trial and you click the button to remove your information from other web sites. This is not explained upfront and should be so you can make an informed decision as to whether or not you want to give Mylife.com your current personal information, meaning your address. There is no obvious option to cancel the privacy subscription but if you pick the option to deactivate your Mylife account, they give you that option, then present you with an ad with the dire warning your privacy info is still out there. So then close out the ridiculous ad that tries to instill fear in you, and you get the message to continue to cancel your account (like, how long does that take?) you get to call them, obviously so they can continue the high pressure sales tactics using the fear factor as a tool. How do you like that?

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    Price

    Reviewed Sept. 6, 2014

    Called them. Membership was cancelled...but in reality it was not. I am still being charged almost $20 per month. Only solution is a pita (pain in the **). Cancel your credit card and get a new one with new numbers.

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    Customer ServiceRefunds & Payouts

    Reviewed Aug. 10, 2014

    If you don't like the product and want a full refund then state you will contact the Better Business Bureau, your bank and dispute the charges. If you do this they are forced to give you your money back. Also three way call them with your bank on the line.

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    Customer ServicePriceRefunds & Payouts

    Reviewed July 30, 2014

    MyLife.com is deceptive. They continue to charge after cancellation. I had two surprise charges from MyLife. One for $49.40 and one for $95.40. Plus I never received any emails in regards to the transaction of subscription status. I also NEVER received any email correspondence from them. I called and complained and they said they could only refund the automatic renewal. They said the only way to get more information, is via the police. I have to pay a lawyer to retrieve the original $154.80 they charged a year ago. Plus, they didn't deliver what was promised.

    The information they gave was useless and free online. They are scammers! I see they even had a class action lawsuit a few years ago. Google MyLife. How are they getting away with this? How is the government not aware of this? If any lawyer is doing a class action lawsuit, please let me know. They need to be shut down!

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    Customer ServicePriceStaffTransparency

    Reviewed July 29, 2014

    MyLife.com is deceptive. They claim to have information that you can access if you pay a monthly fee. Upon giving credit card information it is obvious that the information they have is not what you were thinking you would receive. They charge your credit card up front for a year of using their services. When you call to complain they will only put a stop on an automatic renewal. I called again to make it clear that I felt intentionally deceived about the product and the price. They cut the services in half and offered a $41.00 refund. I will make sure to follow up to see if this is done. As of today I am out $129 and feeling like I have been taken advantage of. I will make sure to tell everyone I know about my experience with MyLife. This company/product did not deliver and I was misled. Unfortunately the cycle will continue as they contact the person I was looking for and dupes them into paying an arm an a leg for information they can receive for free elsewhere. Connection with person was not made and I am left feeling bad for trying.

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    Customer ServicePrice

    Reviewed July 27, 2014

    I got email saying people looking for me so I went on, was asked for card #. I gave it said, "oh you're already a member." Next thing they charged $119 to my cc.

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    Reviewed July 18, 2014

    This site collected and has information about me without my permission and sold access to it to someone that's been stalking me for 10 years. I try my best to keep my info private and they make money from my torturer.

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    Customer ServiceStaff

    Reviewed July 16, 2014

    MyLife came to me for an all access one week trial. They don’t tell you it’s not all access. They only allow you to do one thing and that didn't pan out either so it automatically added me to another account and has threatened to want $131.91 for absolutely nothing! When I called them and let them know I was recording them... well they continued to hang up on me and it is apparent they have something to hide. They have my personal info illegally and have access to my Facebook account. Never got my permission for that either, and the info on my Facebook is the info on their profile of me... These people - do not get involved...

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    Verified purchase
    Customer ServiceSales & MarketingRefunds & PayoutsStaff

    Reviewed June 9, 2014

    I too was scammed by these crooks. What I don't get is how are they able to do this to so many people for such a long time. Anyway, they took over 300 dollars from me on three different charges! I only recall signing up for the service of "who is searching for me", as I have lived all over the country and have lost contact with many friends over the years. I never asked for any other service. They said I "clicked" the buttons for the info thereby joining the other services!!

    They first e-mailed me with Info of people searching for me in areas that I have lived. Anyway, I figured I would try to get back as much money as possible once I realized this happened. I called, they told me the same thing; they would give me half the money, confirmation Number, blah blah blah. So in three to five days, I should at least get half the money back. Then I figure I would do all the registered complaints things and see if I can join the class action suit.

    I did mention to them I knew they were all over the internet and had the class suit, but they never would give me more than half refund. I think they are happy if they could get the average $100 from each person. I do suggest that you call them for the half refund and deal legally with them later, since they have so many people after them. Kudos to anyone that was able to squeeze a full refund out of them, it is hard to believe.

    Normally, I would not have fallen for such a scam but it was late at night, I was vulnerable to the conditions. This is what they prey on. I should have suspected it when it didn't have an "agreed" button to scroll down to after info entered. I count it also as a costly lesson. People are taken for a lot more and I still feel violated, but it will never happen again!

    When I spoke with the guy that took care of me at Mylife, I asked him how he could work for such a company. He didn't know what to say and tried to convince me and perhaps himself that there was nothing wrong with it. Before hanging up, I said to him that he sounded like a nice guy and he should really take a hard look at what he was doing for a paycheck, maybe look for other employment. He said thank you in a polite matter and that he may very well do that.

    Raping people of their hard earned money and faith in mankind to me is no kind of a career choice. The CEO of the company is the Devil, however, and will one day get his coming ups! P.S. I was wondering if we should start a petition on that White House site. The site where people get petitions started to make laws against unholy happens as this one. Any thoughts? I am sure we can get enough signatures and if not it will get us way more exposure putting a bigger hurt on these people.

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    Customer ServicePrice

    Reviewed May 27, 2014

    I wanted to have my name off of internet websites. I signed up for 1 year subscription. They not only charged me for that but also people look up for another $95.00. I called customer service and they told me I HAVE to pay. Just now I push "who's looking for me" and they charged me another $119.00. This website will take all your money and you get nothing!!! You can go to people search websites and opt out on your own. I WILL DISPUTE ALL CHARGES!!!! They trick you into thinking they're helping (drain your bank account) you. They give out more personal information than any other site. OPT OUT OF MYLIFE.COM.

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    Installation & Setup

    Reviewed May 21, 2014

    I googled my name to find out what was on the internet about me and found several "people search" sites that I opted out from. When I got to the MyLife site, I looked all over the page for an area where I could request for my information to be removed, but this company leads you down a real rabbit hole in that regard. I finally found instructions that directed me to their "help" page, but the instructions listed cannot be followed - the account link was nowhere to be found where they told me it should be found, and I just kept getting pop up after pop up asking me for more information so my identity could be verified and "protected." I'm filing a BBB report tomorrow and will be searching for other agencies to report these thieves to. I feel my personal information is being used as some kind of blackmail to get me to fork over money and even more information, and I refuse to do that.

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    Customer ServiceSales & MarketingRefunds & Payouts

    Reviewed April 15, 2014

    Ordered a 1 month subscription to MyLife. Credit card they asked me if I wanted to use was rejected because it was out of date. Gave them the new expiration date and it was rejected again. I put in another card and it gets accepted. First card calls me in 10 minutes and asks if I authorized a $120 charge to MyLife. I said no. They said someone at MyLife tried to charge that and they thought it was a scam and rejected it. Check my credit card that was rejected and see they did get through a $15.00 charge. I call and tell them I already paid on another card. They give me a refund verification #. End of month comes and both charges show up. I have to argue with the guy who said even though I have a refund #, all they did was disable the auto renewal, which I never authorized to begin with. Scam.

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    Customer ServiceStaff

    Reviewed April 10, 2014

    Yesterday, I reviewed an email about myself with basic information, but wouldn't let me see it unless I paid its fee. Today, I received an email with my father’s information and that my dad is having an affair. He's been deceased for a year and a half. This is unethical and despicable - should not happen.

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    Sales & Marketing

    Reviewed April 3, 2014

    I was sent an e-mail telling me that private personal information was being shared on the internet and that they would remove it if I would sign up for $4.95. You could not look at the information unless you created an account. I did not sign up; however I found out through other sources that it was just a scam to get your money. They had me listed as being 40 years younger and living in a city near L.A.

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    Customer Service

    Reviewed April 1, 2014

    Mylife puts the things they don't want you to see in print that's less bolder. Every time I click on something to find a telephone number to call and complain about how much money they took from me, more money comes off my credit card. They told me they would put some back, but as of yet they have not. Now I have to cancel my card. Thanks a lot mylife!

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    Customer ServiceSales & MarketingPriceRefunds & Payouts

    Reviewed March 29, 2014

    I just ordered MyLife.com to find Birth parents not knowing this is a scam. The computer said $7.95 per month for 12 months. I figured I would try it for a month and did not like it would cancel it. I bought it and checked my card and they took off $95.40 from my card. I want my money back. They did not say that. It said nowhere during sign up that they would charge you all at once. Nor did it say that the money was nonrefundable until after they took my payment from my card. Along with this, it will not allow me to do anything except look up people and then it will not show me anything saying I need to pay more money for whatever action I want to do. Are you kidding me? If you just charged me 95 dollars then I should have full access to your site without having to pay for anything more. And of course did not find this site until it was too late. I tried to call them but they are saying they are not open until Monday. How do I get my full refund back?

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    Sales & MarketingStaffTransparency

    Reviewed March 27, 2014

    I googled my own name & 1st listing was MyLife-complete with all past & current address! I've never used this service! Where are they getting this info? Then it said "person trying to contact you"--a name of a deceased friend who I just looked to see if her Facebook acct still active. I believe if you haven't set your whole FB acct to private, they're pulling info from there. Went to FB, set all to private, googled myself again, lo & behold, no listing for me! A scam, glad they're being sued! They could be putting people in danger! I never signed up for any paid subscription. Made an account & upon signing in, "all info was incorrect." They want $$! Not from me & I would advise anyone not to pay for anything! From all complaints, one common thread, there is no info or that "somebody" looking for you after you pay to find out! Steer clear!

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    Sales & MarketingStaff

    Reviewed March 21, 2014

    Went to this website to find address and info of someone I want to sue. Put in name of person. A loading screen appears and checklist all the information the site "found". At this point a "report" is generated. I click on view full results and am prompted to pay the 7.95 per month membership. I'm thinking great, I can get info I need and cancel when I'm done. Problem is the "report" was the exact same info provided for free. I mean EXACT!! AND THEY CHARGE FOR THE ENTIRE YEAR AT ONE TIME. These people are scam artist. PLEASE DON'T WASTE YOUR MONEY TO JOIN THE GIVEAWAY MONEY CLUB.

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    Customer ServiceStaff

    Reviewed March 15, 2014

    First off, let me say MYLIFE is a BAG OF **. It's a stalking website whom should get shut down because they are posting people's private information such as addresses, telephone numbers, place of employment, school records, relatives, kids, spouse information and more on the internet. In this day and age in society, this ** is getting out of hand with all of this nosy behavior I hope the staff of my life have their ** PUBLIC **. I'm looking to hire an attorney and sue their **. Don't sign up for their site, they keep taking people's info if you've signed up or not and they'll keep emailing you blackmailing emails about posting your information public and then threaten you to remove your public information and you have to pay for it. They steal your privacy but ask you to pay them to remove it from the web. ** kiss my **.

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    Customer Service

    Reviewed Feb. 16, 2014

    My husband had the same experience with MyLife.com, he thought he was paying $19.95 to get the phone number for his long-lost half sister (since they sent him an email saying they had it and that she was also looking for him) through a one month plan and was shocked when the confirmation page showed that his credit card was charged $119.40. He called customer service to question this charge and they told him that the one year charge was "automatic"! They did not have the phone number either and said that they would contact her (if she was a member) to see if they could provide him with her phone number.

    The only thing MyLife.com would do is cancel his automatic renewal (after the one year subscription expires). He contacted the credit card company to report this and is trying to dispute the charge. The letter from the credit card company states that they cannot determine that a billing error had occurred and therefore could not dispute the charge and they recommended: "prevent future charges, write or call the merchant directly to cancel the membership and request credit." He never did get the phone number either.

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    Customer ServiceOnline & AppRefunds & PayoutsStaff

    Reviewed Feb. 13, 2014

    Seeing several people had searched for my name I became curious and paid for the one month service. As soon as I did this, a totally different persons information popped up on my page. I was thinking how much of ANY of my info I just gave them was safe. I was livid. I called customer service. They assured me this had NEVER happened before. I told them I wanted my credit card info out of their system and a refund. I was told I would get a refund plus a year premium membership at no cost. I waited a week...no refund. I called customer service back and was told I was never told at any point I would receive a refund....and I still will not be getting one. This site is a joke! They will take your money!! Even worse...I'm not sure how secure the site is!!

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    Customer ServiceSales & MarketingPriceOnline & AppRefunds & PayoutsStaff

    Reviewed Feb. 4, 2014

    Same thing happened with me as all the people below. I got an email saying people were looking for me. Since I had used their free service in 2013 to try to locate some lost brothers and sisters I have, I thought maybe it was them looking for me. When I clicked on the link to join, it gave me the option to pay 9.95/month or another option of something like 17.95 for 3 months or something. I figured I would just choose the monthly option and if I did not like it I could cancel. As soon as I finished placing my order I see a message that I was just charged 119.00 for 12 months!!!!! I was like UM NO........ I was livid. So I immediately called their customer service number where I told them I thought I was paying one price and was charged another. They went on to tell me, it says right on the website you will be billed for all 12 months, blah blah blah......

    I went back to look it does say that IN SMALL GREY PRINT AT THE BOTTOM OF THE SCREEN!!!!!!! So they tell me the usual "I'm sorry all I can do is cancel your annual renewal so you won't be charged again." When I told him that was not good enough I wanted to talk to a supervisor he put me on hold, came back and offered me to reduce my payment and membership to only 6 months and get half of the refund. I told him no, still unacceptable I want to talk to a supervisor. When she came on I was told the SAME EXACT THING, she was going to "help me out" and refund half the money, for only 6 months of membership and give me a free upgrade to their premium service. Once I told her, "NO....... give me whoever is over you," I was put on hold.

    While on hold I start googling reviews for Mylife.com and any billing issues, and what do you know, I'm not the only person to fall for this, AND not only that there is a class action lawsuit pending in California from people having the same issues with them as I did. So.......... if you have been scammed like me, DO NOT TAKE NO FOR AN ANSWER!!!!! TELL THEM YOU WILL CALL THE ATTORNEY GENERAL IN YOUR STATE AND THEIRS (California), and YOU WILL JOIN THE CLASS ACTION LAWSUIT if they do not give you a refund. Once I said all that, she quickly spoke up telling me as a courtesy they would issue a full refund that I should expect within 7 days.

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    Customer ServiceSales & MarketingRefunds & PayoutsStaff

    Reviewed Jan. 29, 2014

    I stupidly clicked a link and it led me to this website. I agreed to what I thought was: 1. a one month membership and 2. A payment of $10.95 that would recur monthly unless otherwise cancelled. You can imagine my surprise when I saw the charge of a $130 and some change from my debit card. I called as soon as I noticed it and the customer service rep started with this whole, "I can give you back $6 dollars...." I stopped her and asked to speak with a manager because I want all my money back. She put me on hold and came back with "I spoke with my manager and it says you'd be charged the discounted fee but owe the year's total up front. We'll give you 50% of your money back, here is the confirmation number, 79-......." I cut her off, "I do not accept 50%. I want all of my money back.If it was that obvious of a charge I would never have joined the site."

    I also told her that if I wasn't refunded my money I would be joining the class action suit that was pending trial, contacting the better business bureau and disputing the charge with my bank. She replied, "The website mentions that the fee is non refundable and since you accepted the charge....." Blah, blah, blah. I cut her off and said, "I want to speak with your manager because I will not settle for anything less than a full refund and clearly, you are not at liberty to provide it. It has been less than 48 hours and I will not take no for an answer." And what do you know? She told me it will be refunded within 7 business days. I gladly accepted the confirmation number for that and documented our conversation. What a scam.

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    Customer ServiceRefunds & Payouts

    Reviewed Jan. 25, 2014

    I saw 7.95 per month and subscribed. I was charged 95 + dollars for a full year. I called their customer service 5 minutes later, and explained that I had expected a charge of 7.95 +tax for a month and was told that it was plainly shown on their website and they did not give refunds. I was offered the choice to change my subscription to 60+ dollars for 6 months. I asked for a manager or someone who could give me a full refund and was told to hold. The rep came back with an offer of refunding half of the amount and use of the site for 6 mo. and that this was all could get back. I am furious, but apparently there is nothing else I can do.

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    Customer Service

    Reviewed Jan. 22, 2014

    This website advertises 7.95 per month to start, but bills for a full year in advance. After I saw that, I called customer service within five minutes of the event and they said the best they can do is not autorenew next year. Imagine, five minutes after, they keep $119. They are a huge rip-off and should be looked at for deceptive business practices.

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    MyLife Company Information

    Company Name:
    MyLife
    Website:
    www.mylife.com