JustAnswer Reviews

I contacted JustAnswer for an "expert" to advise me on a software program. Their experts responded by sending me to different websites with directions to solve my problem. None of these solutions worked. They have no experts. Just people that search the web with your question and send you the results. Waste of money.

For a $5 trial I was offered to join JUSTANSWER. My question was about a person calling my home to tell me I had just won 7 million dollars from Publishers Clearing House. They knew a lot about me and even gave my Husband a call back number. It was a very convincing phone call asking if I would like the presentation privately or would I like it shown on TV. I was in a hurry for an appointment, so I asked if I could call him back. He said he'd call me in a couple of hours. He did this and I still was not home, but my husband was and even he was convinced until he called back late at night and got a phone disconnected response.

I had a problem with my LP furnace. I was referred to a billing page where it said I would be charged $5.00 when I got my credit card statement. I was charged $ 5.00, $49.00 for the help, and $54.00 for a membership. When I called for an explanation I was told that I "was confused" and asked if I wanted the terms and conditions read to me!!! Can you believe paying $108.00 to a tech and thinking that would be a reasonable charge. I don't think SOOO! This site is THE biggest ripoff ever. License to print money. MY money GONE. Take my advice and ask anyone else your questions!!! PS. why do I have to rate them 1 star? -5 would be better.

I had what turned out to be a simple problem. The "technician" referred me to a billing / help page and said it would charge me a refundable $5. I read it and found that, even if they refunded the $5, they were going to charge me $49 more. No one mentioned that at all so if you didn't read the "fine print", you were out of luck. I don't know what else I was going to charged for but I certainly wouldn't trust them with my credit card information! This is the type of business that ruins online transactions for ethical businesses!

I have contacted an immigration lawyer. She told me that she is going to charge me 5 dollars. One week later my bank informed me that they charged me another 46 dollars as monthly fees. I was never told that I will be charged on monthly basis. I contacted their customer service and requested refund and their response was that they cannot make the refund. Dissatisfied. DO NOT EVER DEAL WITH THIS WEBSITE. THEY ARE A BUNCH OF CROOKS. I WAS ROBBED AND COULD NOT GET BACK MY MONEY.

I noticed on my recent bank statement that this company has taken £40 from what was a £5 trial. What has been committed could be alleged to be a fraudulent act. I have contacted my credit card provider who informs me that you had set up to steal another £40 which is being blocked. Who in their right mind would sign up for £40 a month membership to ask questions and seek advice. Give me my money back.

I asked a question on 22/10, got an acceptable answer, paid £5 by card. On 29/10 I find a withdrawal on my monthly bank statement of £25! Labeled membership! I know nothing about this! I have contacted my bank to block any further transactions. I need to get a refund - fraud is too kind a word!

Good thing I use PayPal, as JustAnswer.com likes scamming people off for money. I had people respond to my question, and then sorry have to refer to another expert. They still get paid for not helping. What type of service is this. Their Customer Service Representative lies to you by saying we are so sorry, we are going to set your question to highest... still no response. Been 2 weeks.

I went to JustAnswer.com and signed up for a $5.00 membership in order to get an answer from the mechanic. The mechanic was excellent. Then I noticed that JustAnswer.com had charged me an additional $19.00. I contacted JustAnswer.com via "chat" and they agreed that I had signed up for a $5.00 membership, but the representative said she did not have the "authority" to give me my $19.00 back and that someone would contact me via email within 2 days. The car mechanic was great, JustAnswer.com is run by a bunch of crooks. This is a classic bait and switch.

Paid £5 for a trial to ask a simple question. Lo and behold I discover that I have been charged £40 per month. I had not agreed to this charge being made but having given my card details for the £5 they use this to extract a monthly fee of £40. This is a SCAM. BEWARE!!! Taking advantage of innocent members of the public is a disgrace and should be stopped.

I contacted JustAnswer regarding a tech matter as I am not good with computers and I was prepared to pay the $5.00 for that. However, I have now got my credit card statement and found an additional $134.00 billed to my account for Tech Help and membership. Firstly, I never got any tech help and I certainly did not agree to any membership. The difficulty is the system is not explicit in the way it presents matters. I cannot find a way of contacting JustAnswer on their website to discuss this matter which is extremely frustrating. How can I get my money back. Bad bad people as a certain President would say.

I needed one question answered. I paid the $5.00 and was pleased by a quick response. I did not ask for a follow up phone call because the initial text was fine for what I needed to know. And a phone call would be an added charge. I DID NOT agree to enlist their year's service because I have a lawyer when needed. This was a weekend and $5.00 for a quick question was fine. Lo and behold when I checked my credit card there was $46.00 membership charge. If I DID NOT CANCEL WITHIN 7 DAYS THEN I WAS AUTOMATICALLY ENROLLED IN THEIR SERVICE PROGRAM. I just hate this scam.

I was very unhappy last night with my experience online before I had actually talked with a tech. I was unfamiliar with JustAnswer and I had felt pressure into giving my credit card info before I realized what exactly I was getting into. In other words, I was rather naive about the situation. I received a response today from JustAnswer. I learned more about their company and how well thought of they are in the business industry. They immediately refunded the $5 and then didn't finishing processing the $31 fee. In other words, I didn't lose any money and I have a much better feeling and understanding of this company. I might even decide to use their services in the future.

The one star review stems from my first experience with a Just Answer legal person. - The first lawyer only gave me a partial answer and then completely ignored my second question. He made it clear that he was NOT an employee of Just Answer and that he had a real legal business. I asked for a phone call per the prompts and the first lawyer barrister did NOT respond and yet my credit card was charged. I then had to respond back to Just Answer about my dissatisfaction. The second lawyer phone me but was questioning whether I had paid the $59 for the call. She told me that there is a lag time between the time the card info is taken and when it is posted. The good news is that the 2nd lawyer stuck with me and was able to respond to my questions. If I had to write the review for this lawyer only, I would have given her a 4-star rating.

I used this company to access a solicitor for a question. I was charged $5.00 and then $98 - considering I got the help I needed, I was happy but then I noticed this week they took $118 for some computer membership. I haven't visited their site since the first sign up and have no idea where this computer membership came from. This is a very bad system. It would fool a lot of people to think it is $5 and then once they have your credit card, you are paying for all sorts of services you haven't used. Don't go near JustAnswer.com.

I went to this site and had the same problem as everyone else. It says there is only a $5 charge. Do not give your credit card number! They tried charging my card for a monthly fee, which I had rejected. Thank goodness my card company picked up on it and never paid. They are crooked. Do not use them! I am now waiting for my $5 refund which I have a record that I will get in 4-5 days. If not, I will file a lawsuit! I will also file a complaint with Better Business Bureau.

I made a request for an 'expert' for an auto issue. Receive a debatable answer. Did not know however, that I was to be billed each month $63, whether I used it or not. This is fraud, as I was not informed. After reviewing the tons of responses from dissatisfied people who were scammed, as I was, I am cancelling AND will contact the Better Business Bureau and the FBI. This is fraud! No more, no less.

Cancelled my membership after it took days for my first answer and after receiving basically useless, generic information back that I could have speculated myself or googled for less money. There are, however, plenty of experts attempting to corral you into paying a ton extra by feeding you only basic, crumb bits of information (and likely if you could afford an expert you wouldn’t be here in the first place so...). Then I got charged again this month after I even received cancel confirmation from them. Chatted today about why I’m still being charged & they sent my question over to the legal experts like they were going to charge me to get their expert lawyer to help sue them over their own incompetence?! Laughable. I just want my October money back. This is wrong to do to people who came to your site in need of help.

I used this mob of thieves for a quick question about real estate - had to pay $5.00 to get some ridiculous and useless answer. Then they charged a further $76.00 for reasons unknown - I demanded a refund which never came and they continued to take almost $1000.00 out of my account... THIEVES - I will be seeking legal advice from an actual lawyer. We should all get together and start a class action against these thieving mongrels who are worse than robbers.

How to stop a membership plan is what I want to know??

Boilerplate cut and paste answers that do not address specific questions. Do not waste your money or your time. We asked for a referral for an animal behaviorist in our general area (LA), to help us prepare for a court hearing - instead we got an article on how to train your dog.

JustAnswer advertise themselves as Brother printer technical advisers. They are not. They quoted $5.00 for advice which I didn't receive. I asked for a refund which they gave. They since have deducted $250 from my credit card. They have acted fraudulently. I intend pursuing this matter using whatever means necessary.

This is no more than a bait and switch scam. They advertise that they will answer your question for $5 within a few minutes when in reality they don't even get back until 16 to 20 hours later. And when they do it is with an offer to answer your question for a much higher fee in my case $220.00. Bait & Switch. And let not forget get about the bogus phone call charge of $34 they try and hook you into. They are a total ripoff and you would have to be a fool to use them. DON'T DO IT. THEY SUCK.

I have a 2001 Chrysler Town and Country that I bought to flip. It kept draining the battery and the previous owner couldn't figure out the issue, and sold it to me for cents to the dollar. The mechanic that I spoke with (Keep in mind that I'm somewhat mechanically inclined), guided me step by step on where the parasitic leak that was draining the battery was coming from. He made sure I had the multi meter and the leads in the correct slots, asked a bunch of questions to make sure that this was done right, and even stayed on the phone with me while I was testing the fuses and disconnecting connections. His knowledge was far more advanced than what I have found on many YouTube videos and forums. I wouldn't have figured out the issue without him.

I had a visa related question I needed legal advice on. I opted to speak to a lawyer online. JustAnswer quoted me 5USD, but after logging in my payment details it deducted 53USD and emailed me an invoice for 53USd. If they were upfront about this, I would not have emailed them. This is false advertising and not acceptable.

Like others whose reviews match mine, I received no response (other than two prefabricated computer replies) after almost 24 hours. I was sleepless over contacting them and giving them my credit card info and email info. Did receive two computerized responses by email devoid of info to help me with printer. Last response was that to continue, it would cost me $39. Immediately checked my credit card with bank. Zero deducted from JustAnswer. Was so paranoid I went to my bank card and closed account. Advise this for anyone dealing with these scoundrels who prey on people.

We used JustAnswer.com to get an answer to an appliance question. We paid $5 and seemed to have to sign up as a member (monthly payments) and never got an answer to our question. Very disappointing. Then we had to go through the trouble of canceling our membership and now we hope we will not get charged monthly anyways. I will never use this site again.

Paid my $5.00 for a 'trial' (they said was refundable) on 9/25/18. No mention of further billing. I did not authorize further billing. My account was debited for an additional $13.00 on 9/28/18 and again on 10/2/18 for $28.00. This is sooo fraudulent! Cancel my membership and reimburse my $46.00. Anything less than Total reimbursement is unacceptable. My law firm has begun reviewing the practices of JustAnswer and invite anyone with similar complaints of fraud concerning JustAnswer to join me. This kind of activity can and will be stopped.

Why do they put charges on your card before even reviewing your case?! My bank has spotted it a fraud, I acknowledged it as one. Now I have my card blocked, I had to miss TWO RARE deals on the laptop I wanted. ** you, I have to now overspend about $300 to get the item I wanted due to the missed opportunity. Sons of **.

They say free membership and charge $5.00 to ask a question. Nowhere does it say you will be charge $46.00 after free trial. It took two days for one of their "experts" to answer. The answer was totally useless. Then they spam you with emails to rate the answer and the emails keep coming, "make me your favorite expert", "ask more questions" so we can charge you more ask fees. Then they charged my credit card $46 with notice or authorization. I have to go and cancel and request a refund. TOTAL SCAM.

They do not respond in minutes, but they do take your money in minutes. Poor service. Poor communication. Poor quality. Deceptive. I requested a refund, and their responses are nothing but blah blah blah... It has been almost (5) days. Seems they may have been waiting for the free trial to also charge me before responding... I'll file a BBB as well...

I paid £13 on Saturday 22-09-2018 and did not get any information relating to my question. I started off another chat to get the persons attention to try and find out why their system was telling me the mechanic would come back to me in 8 mins (this was an hour later). After some unrelated questions from the chat operative I was automatically put back through your payment system.

We live in a remote rural area (85 miles one-way to the grocery store). I am confined to a power wheelchair with a ventilator. Getting useful medical advice without traveling to town or much further to a city is cost-effective and practical. The advice I received was timely and helpful.

I paid $5 for a question and never got an answer. I was thinking that's it. Today I saw on my bank account, that they took every month $46 for nothing. I never agreed for such an agreement. Then I tried with a chat, but this person gave me not any answers to my question and but my directly to a lawyer. I'm very pissed off and hope I get my money back and for sure, I let my bank know, what kind of business JustAnswer.com are.

Well worth the $47 to get concise, direct advice regarding my complicated child custody situation. I got peace of mind and a real answer rather than the conflicting nonsense I got from everyone else involved (who were not lawyers). I will use this again if/when preparing to self-file any motions in the future.

I signed up for a single answer for a $5 fee. Of course, a week later a $49 charge shows up on my bank statement. I call billing to get a refund. No, they claim I chose the monthly membership at $49 a month. I assured them I did not. They were kind enough to cancel my membership, but no refund. I have no idea who would sign up for this service at $49 a month. I asked if that was the annual amount...being the dope that I am. Simply, my suggestion is, stay away from JustAnswer!

Was told that for 59 bucks an "Expert " would contact me within a few minutes. I said OK but never received a phone call. I called their 888 number and got nothing but a runaround and vague promises that I would be contacted by phone ASAP. Still waiting for that ASAP call. I wish I had read the reviews first!

I agreed to pay $5 and nothing else. As soon as I was asked to pay more, I left the site. PayPal asked me to text if I wanted to proceed. I didn't but payment ($56) was still taken from me! JUSTANSWER.COM is a rat race and a farce and a scam!!

JustAnswer is a scam. I agreed to pay $5 and nothing else. As soon as I was asked to pay more, I left the site. PayPal asked me to text if I wanted to proceed. I didn't but payment ($56) was still taken from me!

Ever had a dream where you scream but no one hears you? The answers come across as though they come from a computer programmed with an algorithm designed to deflect and skirt and then repeat inane platitudes, NEVER addressing your concern. It is quite bizarre, right out of a Monty Python skit. The ‘Argument Room’ comes to mind. It is an extraordinary lesson on HOW NOT TO PROVIDE CUSTOMER SERVICE!

Contacted JustAnswer. Bird who indicated they could veterinarian advice as my parrot that was showing signs of illness. Described in detail problem as not possible to get veterinarian advice as limited parrot veterinarian expertise here where I live and problems with the language barrier. Subsequently asked for deposit of $5 which ended up being 30 pounds for further consultation. Received an email with a contact via Webtalk and accepting the invite the contact could not be made.

I was looking for a primary Dr as I'm new in IL, the box pop-up & said to state your symptom & get an answer from a DR for $5.00. After that, the "Dr. David" responded & asked for my medical history. Gave a brief one, then he responded that calling me will be better than messaging. He called & can't get to phone right away, called the tel # right back & I got a recording. On 2nd call, missed call, called back & got a recording. Then I received a text from my credit card that my card was charged $5, $38 & $50. On 3rd call I answered & asked him of these charges & he hung up.

Paid my 5 dollars on Sept 4th and waited all day, had to drive 2 hours to the nearest Apple store to get it fixed and today got a message that a tech is currently working on the issue... Yeah thanks but I think 3 days is not good service and a waste! Save your money folks and find an actual expert! This company is just a scam.

Called for a part for my Weber grill. Was charged 5.00 which Weber said they waive. Never got an answer. Then was charged an additional $31.00 which they said was for the answer. Called Weber and got the burner for free. They said I would not be charged anything. STAY AWAY. They hope you do not check your credit card! SCAM OPERATION FOR SURE! THIEFS.

I e-mailed JustAnswer at 4:04 PM on September 1, 2018, for help on my Apple PC. Paid the $5.00 and clicked I wanted them to remotely fix my problem for another $39.00. They sent an automated e-mail message. They were working on the problem and would get right back to me. 15 hours later I still had not had a response so called their 800 number and talked with John, who assured they would get back to me in 10-15 minutes. 3 hours later still no response. I eventually called a Comcast technician who came right out and solved my problem in 5 minutes at no charge. In my opinion, JustAnswer is a joke! I do not recommend them!!

Legal question - Correct answer in a heartbeat. I cannot say enough good about JustAnswer... essential to leading an effective life... like water, sun, exercise. Just Answer is available 24/7. I have relied on their service for over 10 years all aspects of my life. Why would someone NOT use this service.

Quick response! Great information! We were put into a predicament that needed expert advice and we received such. We were given choices on contact and ways of personal discussion via phone, which is great to have. I would say that their prices are fair to say the least. Thank you JustAnswer!

Stay away from this company!! Just got my credit card statement and my mind is blown! Contacted JustAnswer to find out about the charges and I was told they don't see these charges in their system! Be aware... This company is a scam! Contacted my bank and disputing the charges! I DID not agree or authorize any of these charges on my card!

Vet was very helpful, prompt responding. I have a senior female dog, her issues were concerning and the help and advice I received was spot-on. She even followed up the next day, once in a.m., then in afternoon. Truly appreciate!

This company should be in school books describing how good business should be. Many Thanks. It was not fast as I expected but fair and great answer I received. I recommend anyone who is looking for quickest answer or recommendation.

I had 1 inch to 3 inch branches that got terribly wet and I needed assistance on how to dry them to make ornaments for the holidays. Time was the issue, and I typed in my issue, JustAnswer did help me with how to dry out the branches.

Dr. David is the best. Sure wish he is my regular physician. He conversed with me several times and I know I sure got my money's worth for five dollars. Thanks to Dr. David for healing my worried mind and his thoughtful insight.

I was having a problem with my hay baler and decided to give JustAnswer a shot. With the help of mechanic Dan, I am up and running again! He had an answer for me in less than 5 hrs and even sent me detailed factory image of the area I was having trouble with. Thank you Dan and kudos to you!!

I had a question about employers asking employees to clock out when they didn’t have appointments. It didn’t seem right to me. The person helping me was able to explain it and sent a link o the regulations. I was very satisfied because I tried to find the info myself but couldn’t. I needed the help. Thanks so much.

Called to get service manual for 2006 Grasshopper 618 and was told manual not available to individuals. Dustin then volunteered this info. He said any time I needed help reassembling my mower with the new Kohler engine, I could call him and he would walk me thru the steps over the phone. Can not ask for any better help than that. Thank you.

I was sent several videos showing me how to remove the bulb. It saved me quite a bit of time and kept me from damaging the headlight assembly. I was very grateful for the help. It was definitely worth the money.

Tanya was very knowledgeable and went in search of answers to a piece of jade from Pakistan. She answered all questions promptly and was very polite and helpful. It’s been a bit of a mystery to me for years but now I have answers and some provenance for my descendants so they can value the piece accordingly.

Deceased son, assets in New Zealand but I live in Australia - I wanted to thank Chris for his information. This is a difficult time and being in Australia, we were unsure of what to do next. This is a great service and I will happily recommend you to others. As living overseas but are Kiwis you are often in need of advice.

Refrigerator cold temperature control - Woody was very good and I believe hooked me up with the correct part. I believe that he got a little impatient with me, because the model number shown on my refrigerator did not line up with the results of his search. Otherwise, his assistance was great!

Had waited days for my service provider to offer tech support. Went to JustAnswer and a consultant set up my Tech appt, agreed to the terms and the Tech fixed my problem in 15 minutes! Just brilliant, JustAnswer is the ANSWER!!

All the appraisers were helpful, punctual and answered my questions. I would recommend these people to anyone interested in knowing what their antique treasures would be valued. I cannot think of anywhere else I would want to go after having these people appraise my antiques. Very professional.

I was searching for third party comments regarding issues between my tax accountant and I concerning qualified Roth non-taxable distributions. I was very pleased with the timely and helpful response I received. It will support my side of future conversations with the accountant.

It was a Sunday and my dog was in great pain. He had run out of his pain meds. Dr. Michael ** answered my questions of whether I could give him some of my meds [my internet research said my dog could take the type of meds I had]. He answered my question and gave me the proper doggie dose. My dog and I were most grateful. I contacted my vet on Monday. Thank you JustAnswer!!!

I had no idea that JustAnswer.com is an answer for fees. I wasted time doing a chat then came a reply that I needed to pay $5. The payment form quickly appeared, and I noticed that the fee jumps to $31 for subsequent replies. They claim it's all refundable which I don't know how it could be when you need to furnish credit card info. before you get an answer to your question. And why is this not stated in big bold lettering upfront?! It was very deceptive to me.

I received an Excellent and thorough professional evaluation including background and interpretation of Japanese writing. Extremely knowledgeable answer which gave me information including History of Scroll, Artist, the Age and value. He even suggested auction houses and the amount of insurance to obtain for the Scroll. This was a top caliber answer. Best!

John ** helped me so much on Aug 28! I absolutely HAD to get Office installed on my new tablet PC. He made it happen. His help was perfect for the situation and solved a big problem that I would have if I could not complete the installation, and John took over and knew exactly what to do. He was patient and polite.

I was unable to get into my email and I asked for help. In no time at all, JustAnswer's technician had solved my problem and I am very pleased with the result. I would definitely call on them again if I had another problem.

My service rep, Billy ** was calm and helpful. He encouraged me, gave me a video and knowledge to tackle a job that I was not sure that I could tackle, well done Billy! I was under stress to get my washer going, but had multiple other things to do, I contacted the company at my convenience, much appreciate being able to use it day or night. Thank You JustAnswer! I would use this service again!

This was a very unusual case because it involved family Dynamics with lies and betrayal and the law. They don't mix well no matter what. Although I still feel unsure of the final answer or direction I should take, I am satisfied that they put a strong effort. I appreciate that tremendously. Thank you to Emma and the real estate attorney.

I chatted with Jeniffer and she was really good. She helped me very fast and very professional. She gave me the phone numbers and told me what to do. So I did what she said and called the people at Sotheby‘s. Everything was absolute professional. Thank you Jennifer.

My voice mail is to pick up after 4 rings; however, either the phone or me cannot count. It just kept ringing. I could not find anywhere how to correct this until I called ASK. The tech found the answer I needed and the tech has the patience of Job. I am old, disabled, and tech challenged but the tech. stayed with me till I found what I needed. I appreciate the service and the very knowledgeable employee. I will use this service again.

This was the second time using JustAnswer, this time for a second opinion on an engine knock that has existed before I owned it. I now have the means for diagnosing it on my own and furthering my own hands on experience.

I was given a remedy that worked... when I needed it most. I was going to call my doctor but would need an appointment, by the time I got there I'd be done with this or in the ER. I just wanted to know if I should worry or continue my current path... Thanks for the guidance.

My Honda unexpectedly would not turn over one day -- it had been running great with no indications that an electrical problem may be occurring. I was able to jump it and get to work but had to jump it again to get home. Although I suspected it was my battery I wasn't sure because it was only 8-months old. I put a charger on it for a complete cycle; it lit an indicator showing the charging was complete but also lit the "Bad Battery" indicator. I took the battery back to the location where I purchased it; they tested it and said it was good so they wouldn't exchange it.

Olivia ** is the best criminal attorney I knew in my life. She helped me all the month of August with a big issue in Lagos, Nigeria. Thank you Olivia for all your help, my husband is already with me and we have put the check on our joint account in Portugal, so he will be with me for the surgery. I will thank you for all my life.

A master tech responded to me quickly. His diagnosis was correct - a bad water inlet valve. I said I would prefer to attempt the repair myself, so he provided a link to the part number on the site of a preferred vendor - RepairClinic. There was a "How To" video linked to the part. I watched the video, ordered the part, and the complete repair took about 20 minutes. Estimated service call with part was between $200-$250. The repair cost $60 for the part (incl. shipping) and about an hour of my time (reading, video, actual repair time). I would recommend JustAnswer to anyone who has some DIY skills. More than paid for itself on the first use!

I was having send problems with my Google mail account for several days. After trying a number of internet sources, Just Answer seemed to be a new alternative. With a very small fee the expert, Cody, guided me through the trouble-shooting and problem-solving process. Well done! Thank you!

Rob was very helpful and thorough, it took us a couple of days to resolve the issue because of time constraints. The problem has been fixed. My only issue with Just Answer was the length of time it took to even have the original tech to even get back to me.

Cub Cadet Zero Turn - Expert's advice was correct and got me mowing again in just a few minutes. I would recommend this site to not only my friends but to everybody else that needs advice from the many professionals available on this site. Thanks for your professional advice.

The counsel was very thorough, professional and I learned more from these conversations than with actual face-to-faces with lawyers. He totally knew what the difference between the motion I wanted to make and the actual motion I would need to make.

I was very skeptical at first but needed the information in a timely matter. The lawyer I got was excellent and skilled in the area of law I needed in the region I live. It was a very positive experience, I would use again.

As soon as I was able to furnish the VIN #, he was able to answer my question as to where it was located and then we know how to proceed. I called a tow truck. The person helping me was very knowledgeable.

I called about a network streaming problem. It ended up being a router problem which was not detectable but Jason did a good job of analyzing and refunded the extra charge for connecting directly to my computer when the problem could not be resolved.

For unknown reasons, I could update Pages app without trouble, but Keynote and Numbers wanted a sign-in, and when I gave my Apple ID, it wanted to change my password. When that happened a 2nd time, I felt assistance was needed. John **, the assistant, patiently helped me check out the procedure, gently correcting my mistakes, and courteously waiting when a simple step took me too long, and we converged on the answer -- I needed my administrator's password, not Apple ID, something that was NOT obvious at all. I greatly appreciated John's operational approach, and his gentle and patient manner in moving the case forward. I'd recommend him to friend and aficionados any time!!

This is a wonderful service for the industry I am in. Occasionally we come across items that we have no idea of value or history. The answers come back with detail and quickly. Very helpful. Glad to have this service and I would recommend this service to anyone. Thank you.

I asked a question and got a satisfactory response. Before I agreed to anything I scoured their site for any additional charges and couldn't find any. I paid five dollars which I thought was a one-time fee. One week later I was billed forty six dollars for a membership which I didn't agree to. They told me I had seven days from the original billing to reject the membership, which I never agreed to in the first place. I examined their site thoroughly before paying the original five dollars. I contacted my bank and they deleted the charge. I contacted JustAnswer and they deleted the membership. Keep track of your bank statements.

They don't even deserve one star. TOTAL SCAM! Watch out. Paid $5 for a question to be answered, but never got a full answer and then noticed two $46/monthly subscription charges to my card which I never authorized or requested. No reply to my emails asking for refund or clarity on the charges. Had to dispute through my bank. BEWARE!

Trying to set up a new gaming computer, asked for help and received 0 & in return. Absolute WORST experience I have ever had. They LUCKILY refunded my $5.00 from their site because of indifferences. But I still would NOT ORDER THROUGH THEM EVER<.

They a scam. Reason for saying this is that I was charged $5 to answer a question. 5 months later I realized they deducted $74 a month from my credit card. Never signed any forms or didn’t agree on it. The bank sent me a text about the transaction and that woke me. What for. They couldn’t even help me in the first place!

I came upon this site while searching for a real state question. This site promises to give you an answer in 24 hrs or less. They ask for $5 deposit and if your question is answered, you would get a $30 charge. I never got a question but was charged $46 for a membership I did not want or ordered. This is just plain wrong to do.

I went on JustAnswer using a FREE TRIAL MEMBERSHIP and got remote assistance for another $5 after refusing the $39 first offer. The tech did some stuff and left me to wait for a download and we disconnected from the remote assistance. Hours later I tried to reach the tech because he did not finish the job and called JustAnswer to get what I thought was just going to be the $5 because the problem was not solved but when I went into My Account I had numerous charges. They charged me the full rate for the remote assistance and a membership fee and more.

So much for the $5.00. As soon as I realized what this was, tried to get out of it, but wouldn’t allow it. The program is designed to charge more. I didn’t even wait around for an answer. Didn’t matter, they already had my credit card. Sad to prey on hurting people!

Their offer to help with a computer problem began with a proposed $5 charge. When the problem was solved, I was suddenly billed $39.95. That in my opinion is Deception and Fraud. There was no opportunity to reject their help, only a quick solution to my problem and the instant charge.

I had a problem with my washing machine and when I googled it I got someone right away from JustAnswer and 'for $5 we will have someone answer your question', so I thought it might be worth a try. All I got was "The appliance technician is working on your question and will respond on this page and via email" and it was supposed to be 24/7. Well almost 3 hours later and I have heard nothing. All I want now is a refund and to NOT get in the loop of being charged for a monthly service. I am super disappointed and think this a crock of lies. If you can help great, but if you can't don't lie. I already wrote them to remove me and stop any charges... I will wait to see what they do. I hope they do the right thing.

I asked help in firing my grandson's (who is an inmate at Menard Correctional Center) public appointed lawyer because she has missed several court hearings and has done nothing to help him. Zoe gave me information to help me with the problem. I appreciate it very much. We have had not dealt with anything like this before and didn't know which direction to turn.

I found it in Google with a trustful designed website. They illegally charged my account 4 times. I was furious when I reviewed my bank account. So I called Customer Service and unfortunately discover that this not An USA business. WARNING: this is Financial Terrorism against our freedom to do business.

I live in a small town where services are not always readily available. "JustAnswer" is an excellent service for many subjects. They were prompt and their advice was very helpful. I'm sure I will use them again in the future.

Minor vehicle damage on Strata Title Premises - The respondent was immediately helpful and lag time meant that I could calmly ascertain the cost of pursuing this matter compared to Insurance policy excess charge etc. I then decided not to go ahead with any further action. The entire experience took about 2 minutes. Thank you.

I was skeptical about this service in the beginning for fear it might be a scam. Now that I have used your service and received excellent results I will now have confidence in the future should the need arise and will definitely recommend you to others.

I was skeptical at first but couldn't solve my garden tractor electrical issue in spite of years of mechanical experience. I was immediately connected to a technician who asked a couple of questions and then asked if I was willing to pay an additional $25 to pay for a phone call. Again, I was reluctant but desperate for an answer and consented. Very shortly, Donald called. He was professional and sharp. The fix was simple but I never would have found it on my own since it is a double safety issue and the manufacturer, I'm sure intentionally, does not make it public. Saved me a lot of time and the cost of a service call.

Good Vet, even though the basic instruction for dog eating medics is peroxide and induce vomiting the vet took the time to look up ** and find out dosage and weight of dog and let us know this was not necessary, even though I thought this it was great to hear it, also of course it was on a Sunday evening and I have a lot of experience with dogs and they always have things go wrong at the most inconvenient time. So great info in a timely manner. Thank you Kara!

I was amazed by how quickly my questions were answered! Not only were my questions answered, their information has given me more hope in solving the issue I'm dealing with at the moment. Lori was excellent and gave me the answer I needed too! Thanks so much! Even though I cancelled my membership I was reassured that I could always come back if the need be.

HP Laser Jert Pro MFP M127fw not working. I went on the live chat. The gentleman who came on was amazing. I allowed him to remotely get into my computer and away he went. About 45 minutes later he had everything working; scan, printing, faxing and copying back to normal. Great experience!

Mail was disappearing from one of my email inboxes. I submitted a question here and got a response within 10 minutes. A tech dialed in and assessed what was causing the issue, determined one of my devices was causing a conflict with the email server, suggested a fix, problem solved.

Yahoo had blocked my ability to send or forward emails, suspecting hackers... No one to talk with, and no help online TILL I found you and your expert technician was patient, and continued to do research on the problem. Problem solved! Yeah!!

I have a Sub Zero refrigerator, I came home and the panel called for service, the temperature was blinking EC. I called a couple of repair shops who deal with the brand. Neither phone operator knew what EC meant, Error Code. I explained what was going on in JustAnswer. The technician told how to do the repair and it is working perfectly. It took 3 emails and I wouldn't have been able to get a service person for 3 days. It was awesome.

There is nothing like a second opinion to help you solve a complicated (electronic) car problem, or anything else for that matter. Having something confirmed or not by someone who is certified in knowing the area you need help in is fantastic. Especially when they don't have any financial gain in their answer. JustAnswer is now bookmarked &/or in my favorites list. Truly a professional and customer orientated service.

Rear turn signal and brake stopped working on passenger side. After I exhausted my diagnosis I turned to just ask. The mechanic gave me a solution that was resolved by the dealership. The BCM NEEDED TO BE REPLACED. The only thing the mechanic forgot to tell me that the BCM is not a plug and play. So a dealership or a tech savvy shop needs to download and upload vehicle info to new BCM. Other than that $300.00cdn additional charge on top of the $400.00cdn part I was satisfied with the diagnosis.

Quick friendly service. Answered my questions. Provided good advice. This saved me from having to take my dog to the vet at ten o’clock at night and spend several hundred dollars for a consult and to tell me whether my dog would be okay or not very appreciative. Thanks so much.

Dogs got into the trash and ate meat tray absorbent liner. I was searching for first aid for my dogs and came across Dr. Kara on the JustAnswer site. What an awesome find! Dr. Kara made the recommendations for me and was right there to answer any questions... Dr. Kara saved my fur babies from being really sick!!!

Called to find out what might be the cause of my car LOSING power and then stalling. And finally it would not start. The mechanic told me it was the fuel pump and I took it to the shop and that was the problem. The mechanic was very helpful.

Terri understood the situation completely. She gave me advice contrary to the conventional wisdom I'd heard all my life, but it was the only thing that helped! My two cats are now, after one week, happily co-existing. My older cat, who was lethargic in his grief over the one we lost, has perked back up and is pretty much his old self -- playing, eating, etc. It is wonderful!! Terri also reassured me that it would all work out, and that I was doing the right things. Thank you, Terri!

I wrote in after being unable to contact an attorney for quick advice. Seems like they all want to only take cases where they will be able to pay off their mortgage with the proceeds. But Just answer was there and the response I got was super helpful and help ease my anxiety related to the situation I found myself in. JustAnswer is a great way to get advice, peace of mind and help plan how you will move forward with a solution to your issue. It can also save you a ton of money if they are able to fully resolve your issue.

I had a question concerning a deed. I received an immediate response. The reply was accurate and complete. My mortgage process is now proceeding smoothly! This service is professional and prompt! I will use them again and often for legal advice!

I had a complicated surgical procedure followed by the expected pain while recovering. One week into my recovery something unusual happened and I was rushed to an ER. The advice I received from your Attorney was spot on and focused clearly upon my very complex medical/legal dilemma! I've already recommended your service to 2 people in need!

Response to question was immediate with specialist quickly securing vet, Dr. Rachel. Dr. Rachel was/is highly professional and skilled, immediately putting me at ease. I cannot say enough good about this doctor, she was fantastic. I was most impressed when she quickly came online and immediately asked a very specific question. "Are his gum pink?" and she offered to call me rather than type back and forth, as I explained I'd have to check. I accepted, and she called within 2-3 minutes. In the meantime, I checked his gums and they were pink. The reason for the question she explained when she called and I told her yes, they were pink, is because if they weren't, it meant he could be bleeding internally. How wonderful of her.

The answer to my question was not what I wanted but it was what I thought it would be. JustAnswer.com was quick with the answer. Knowledge of the question and the answer was good. If you have problems with IPhones, JustAnswer.com is the place to go.

Coach harness had no power to main power connector on Power Gear jack leveling system, (dash end), of system. Getting a phone number to get full repair schematics saved me a lot of time of blind leads. I’ve made the call and Freightliner said they will send me what they got for a 1999 Fleetwood Discovery 37v, Freightliner chassis.

I have used this site not long ago. Had an expert answering my questions. Asked two questions and now I’ve been charged from my card every 15 days $72. Been forced to cancel my card and no response from the website.

Their website claims they will only take @5 and the balance when you get your answer. LIE! Took the full amount and then DEMANDED ANOTHER PAYMENT! Finally got it sorted and then - five hours later - still no response despite marking the case as urgent. Eventually had to call a plumber. Still awaiting refund from JustAnswer but my hopes are not high.

I used it to get an answer to the approximate value of an antique tray I had. First I had to pay a $5 “good faith”. Then I sent info and my question. I then had to join a trial account costing more money, which I could cancel within 30 days. Typed more info and sent a picture. Then got a response asking for $38 MORE dollars to get a response. Seems like a scam to me.

Shortly after 4pm today, over 7 hours ago I paid $5 to Just Answer where I asked a question about air conditioning repair. I have yet to receive a response. In my opinion this is a scam and I am seeking a refund. If anyone is considering doing business with this company, save your money.

Court harassment by Bi Polar X. The attorney e-mailed me the information I needed about how best to deal with the ongoing harassment and how to deal with jurisdictional issues. Providing me with links to the laws in the state where my case was being handled.

My dog ate something she shouldn’t have. Dr. ** responded so quickly and was so helpful, then Dr. ** called me with so much good advice on how to help Ellie. They were both amazing! Their instructions were clear, concise and very helpful and reassuring.

The medical advice I received was extremely satisfactory. I had a transparent bubble-like extrusion on my toe that was filled with yellow liquid. The doctor managed to quell my fears by explaining that it was a common blister, and gave me the advice I needed to treat my problem. This was all for the low, low price of $5. 12/10. Would recommend to all of my friends and family.

I have a GMC 2000 2500 that cannot pass Inspection due to the system not being able to read the VIN# from the PCM. I found that the VIN# can also be stored on the BCM and the BCM can only be replaced and programmed by the dealer. Saved me a lot of time.

Cat urinating and defecating everywhere but litter box. Very happy with response from vet. Think he nailed the problem of new flea collar... stressed cat. Recommended removing collar to see what happens... Results not obvious yet, hoping it will happen soon. Going to purchase flea drops and Feliway(?)... eliminate stress for the cat... Really??? A cat with stress? I am sure it is real. Thank you so much for opening my eyes to things that affect my feline.

Gaining insight to a mystery can help you put your life in order, and relieve you of stress. I had been carrying a burden that was not of my own making. I had no clue as to how or why I was experiencing negative effects as a result of others who sought to use my identity for their own means. I have endured untold amounts of pain and anguish, and I had no clue as to why. With the help of JustAnswer, I have been able to voice what was happening to me, without being judged for lack of facts. Just having an avenue of professionals that gave me insight was payment enough. Thank You.

Talked with Dr. Jon on the phone. It was as if I were in his office. I am elderly, and talking with him was like talking to a friendly Doctor in the good old days. He was super-knowledgeable, of course, but, moreover, he was friendly - like a nice supportive family member. Needless to say he completely resolved my problem. Also, he had done the same thing earlier this year on another issue. I have had amazing results with JustAnswer. Recommend it to a friend? I have done so already; in fact, I've raved about it!

Doctor Mike ** address care for my German shepherd in a fabulous way and would highly recommend him. His timely response was at a time of urgent need and it is my opinion that in the days we live when it seems care is hard to find doctor ** delivered care as if my German shepherd was his very own.

Trying to find out how to get into a locked safe from Sentry Safe - I received very detailed instructions and have followed them. So far I haven't heard back from Sentry Safe but they informed me, over the phone, that it takes a few days. I'm still waiting but your service was great with very clear instructions.

I asked a question about my dog and the estimated wait time said 8 minutes for 60 minutes. In that time my dog could have been taken to an emergency vet. My dog died! I understand it is use at your own risk, but I thought I was being an over paranoid dog mom. I requested a refund. In which should have refunded the deposit and canceled the membership. To add insult to injury, they took two membership charges off my credit card. And are only reversing one!! They said the other one was declined. My credit card company is now doing an investigation. Be careful Canadian users!!

Correct and Quick answers. So far have used them about 8 times and each time their answer was correct and solved my problems. I would highly recommend them. You can opt for the first expert to respond or you can always go back to the expert that handled the question if the first place.

Have had Just Ask for a couple of months now. Purchased a used Class A diesel pusher motorhome and needed help on how to replace an exhaust manifold. The pro was able to provide all the info I need to DIY! Also had some legal questions for a family member and they also provided the appropriate advice. They also provided the information in a very timely manner, even on a Sunday. Thanks.

Dog with cancer - I felt I needed a second opinion. Dr. Michael ** responded with concise and pertinent information. His reply was compassionate. While I was sad to have his confirmation of bad news, I greatly appreciated having access to this service. And to such a caring and knowledgeable professional. Thank you.

I was pleased with the information received, for the cost I had to pay, and I got the information I requested and needed. Thank you very much. It's not what I wanted to hear, but filled in a nagging question I had.

I was having difficulty with my scanner and asked for assistance from a JustAnswer expert. The service I received was quick, professional, and I felt like I had a true expert helping me through the problem. He taught me a lot in solving the problem! I admit I had been quite stressed over some other situations and was having some difficulty providing the correct information to the expert. He was very compassionate and kind and simply said, "Don't worry. Everything will be just fine." I am so grateful for the help I received.

The technician was extremely knowledgeable and accurate on his assessment of our problem. They gave the exact part number that was needed and my husband was able to order the correct part and install it. Saved us $4k to replace the oven. Thank you!!

Needed legal advice to stop the harassment from next door neighbor, I found this to be very helpful, several responses within 48 hours. It cost me $36 though. I canceled within 4 days instead, not $5 like I had thought. Still worth it! $36 for legal advice. I am impressed!

The response was quick and to the point. There was even a follow up question regarding the reason for the ** which indicated a thorough approach. Subsequent discussion with the family doctor confirmed the accuracy of the advice given. Highly recommended.

Mike ** was the mechanic that answered my questions perfectly. I found the process to be very simple only limited by my ability to phrase the question in a manner that could be easily understood which he did without pause. His responses to my questions were very fast and very knowledgeable making the whole process a lot easier. I cannot thank him enough for the service he provided because he helped me solve my problems in minutes after spending hours researching the information online. I am very satisfied with the service provided and will highly recommend this site to my friends and family!

Excellent service! I could not find acceptable information for my problem research. Chris gave me all the information I needed to diagnose and repair the problem. Our dialog was concise, clear and done in a professional manner. I will recommend this service where applicable.

I had a question regarding my right when my landlord when into foreclosure. Just answer was very friendly and answered all my question regarding the law. Since then I have written a letter explaining my rights to the landlord and waiting for his response. I'm glad that there are laws in place to protect a renter.

We've had some very hot and humid days this week. When I took our dog outside to potty she began this odd behavior after only a few minutes. She began making a "chuffing", choking sound. I was obviously very concerned and found the "Just Ask" site while browsing the internet about her behavior. I found the site, described the situation and in short order Dr. Sarah replied. Turned out our dog was reverse sneezing due to over-stimulation of her nose...aka allergic reaction to whatever pollen, etc. was in the yard. What a relief! I had my answer in a very short time and the consultation fee was reasonable and so worth it. Our vet is actually located a short distance away, but I wanted immediate information and that's just what I got. I would definitely recommend this service for anyone with "fur babies". Thank you Dr. Sarah!

Although I am not the only one mislead about cost of membership, you make little effort to improve information. I also expected to pay the small amount of €5,-- but first €36,- was charged for a question that was never solved. Communication was impossible. Exactly a week after, €46,-- were charged for membership. Don't come with poor excuses, as seen on this forum, but be a man and prove your name worthy: just answer! Only this answer is acceptable: total refund of €82,-- within 5 working days. Since you can decide to ignore this complaint I feel obliged to inform my credit company of your actions.

I deal in strange and rare items. I always go to JustAnswer for backup and information. I depend on their accuracy and have confidence that JA has improved my marketing. I spent hours researching items. But, now I go directly to JustAnswer.

Good info. I had bent pin in connector problem solved. Thank you. You were a great help. I would use again if any other problems arise. Thanks also. I guess it's very common on 09 and 10s after the repair to have issues with this.

I had an issue with my truck that seemed to defy logic, and diagnosis was difficult. The first-hand experience offered by my expert allowed me to make the correct repairs and resolve the issue. Very pleased, worth the money in this case.

Robert ** helped me pinpoint a problem that could have been used to mislead me to thinking transmission was sot when in reality I only needed a tiny - easy to install - part. Bravo Robert! I know practically nothing about cars but with Robert’s help didn’t even need to go to repair shop and risk being sold a new transmission when all I needed was a plastic 25$ part.

I was receiving calls that stated my Microsoft license key had expired. I contacted JustAnswer. They verified this was a scam. It's nice to know that there is an online assistance by which you can trust for support. I truly appreciated their quiet service.