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1) List of providers in areas are out of date. 2) No way to reply to individuals without violating HIPAA. Example, man left negative review because he was sent to collections. This was not mentioned in his review. 3) No way to reply without violating HIPAA when someone is upset because they have been fired from the practice, again taking medications incorrectly, multiple no shows, etc. This info is not in review. 4) No way to contact individuals in order to try to reply to complaints.
I am a successful psychologist in my area and have seen many, many happy clients. However, one very mentally ill client left a horrible review, and it is the ONLY review on their site. Not only do I see this client's family and it violates HIPAA laws for me to respond and acknowledge that he is a client, I cannot ever break confidentiality, or state that a past client is lying as I swore to "do no harm." Seems very unfair that Healthgrades allows false statements to be left in their reviews without taking into consideration that my reputation is being ruined and I am LEGALLY AND ETHICALLY BOUND NOT TO RESPOND. HORRIBLE for my small business.
Also, certainly, I could ask my other very satisfied patients to log on to Healthgrades and give their reviews. It seems like I am forced to then also violate their confidentiality as they are stating that they have seen me and I have asked them to do so which is also unethical! For doctors, this site is incredibly unfair and unethical, as we truly cannot respond!! Please, don't use this site as it is not an accurate representation of any practitioners.
I am trying to read reviews of my plastic surgeon but only his good reviews are available to read despite the fact that there are several 1 star reviews! That is really concerning to me! I have surgery planned for November 28 of this year and really need to read all opinions and experiences. This is a major flaw and now I really don’t trust the site.
Reviews not monitored. 0 effort is being made by HealthGrades to validate reviews. It is not possible to contact them either. They don't require any text typed to go with reviews, like this website does. It's a ** agency...
Found a Doctor using Healthgrades. Find a Doctor site. Called the Doctor's number as specified on Healthgrades' site to schedule an appointment. Turns out, this number wasn't the Doctor's office number. The service that answered my call took my personal information and then forwarded me to the Doctor's office. They didn't pass on any information to the Doctor's office. They added no value whatsoever and wasted my time.
The Doctor's office was totally unaware that I was forwarded by an intermediary service. They did not receive any information from the intermediary service. I had to reprovide the same information I gave the intermediary service. Some unknown service now has my personal information. I have no idea who they are. Healthgrades doesn't state on their site that the number given for the Doctor is not the Doctor's actual number. I checked the Doctor's office website, the number there isn't the same as the number at Healthgrades.
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I have prostate cancer. I had radiation treatment for it at the Methodist Hospital. I love Dr. ** who did an awesome job. After the new year started (2018) my insurance said I had to use the Cancer Center in Sugar Land, and could not go back to Dr. **. So I saw Dr Julia **. She did nothing for me. Nothing. What she wanted to do, now that my radiation treatment was over, and before checking if my PSA level was down, she wanted to have me get on the Hormone deprivation treatment. I said, "Tell me about it." She did not. Then she sends me a huge bill, basically for chatting with me.
I protested this bill but next I know she sent to collection. I don't think this is right. Look, for my prostate cancer treatment I paid thousands of dollars to cover my deductible before the insurance kicked in, so it this is not about the cost of her charge. This is about her ethics. She is willing to subjugate her ethics for a few dollars is reprehensible even if she was not an oncologist, where I feel an oncologist has a higher standard to meet since they deal with patients who are facing death. Shame on you Dr. **! Shame on you!
As a physician, locations that are incorrect need to be correctable and the website was not functioning. I was unable to respond to a consumer's complaint though it appeared on the website that that was a possibility had it been working properly. Then, going to the Contact Us portal, it was also non-functioning so I could not seek a remedy with the exception of a snail mail address that was provided and presumably that mailbox would be functional but rather useless in today's world.
These reviews are totally slanderous. I notice that MDs who are affiliated with the local Ivy League teaching hospital all have ratings of 5 out of 5. Obviously someone is manipulating the data. All it takes is one or two low ratings to pull your average down significantly from 5/5. Outside docs tend to have ratings of 2-5 out of 5.
Doctor Brody ** is a very uncaring doctor, I have lung and breast cancer! Dr. Brody ** was not there for me when I needed her... She still hasn't called to see how my treatments are going and she isn't very ethical when it comes to my needing her!!!
A patient asked me out on multiple dates and I declined. FYI I'm happily married and wear a wedding ring. She then found my email address and continued to ask me out on dates. I ignored these emails. She later threatened to post a negative review about me online. I saw that she has posted a horrible review on Healthgrades. How can I tell? Because of the details that she included in her review - I think that she wanted me to know that it was her punishing me. I explained the circumstances and requested that Healthgrades remove this review. They refused.
Worst excuse for rating site. They don't monitor anything and are not actively involved in the site. I've tried to communicate with them numerous times for help or various issues, no one ever responds. The site runs on auto-pilot and is subject to the same lies and dishonesty that Facebook and other sites had problems with. People can post indefinitely and not be truthful. I've gone to several doctors that were rated 5 stars and found that on every other site they have 1 or 2 stars. Don't use Healthgrades. It's a farce and not accurate or fairly managed.
I placed an honest review on Healthgrades, regarding a real life experience with Dr. William **, out of Lewes, Delaware. (I hate using the term doctor, when referencing him -- so I'm being nice right now). At any rate, ** conducted a lumbar fusion that failed. Instead of listening to his patient, he suggested arthritis and injections. Turns out, his fusion failed and I had a fracture. Needless to say, I had to have a revision surgery (under one year) with more implants - because I begin showing signs of scoliosis, because I was leaning to help compensate for all of the pain I was enduring.
I posted an HONEST review on Healthgrades (no profanity, nothing containing malice or revenge) -- warning people to DO THEIR HOMEWORK -- adding that the Delaware Judiciary was a plethora of information. Healthgrades removed my review because it did not meet community standards -- why? Because it was truthful and factual? Funny how they post ALL of those anonymous 5 Star Ratings (wonder who the authors are - seriously)... but when there's a real, honest review with a name attached -- it doesn't meet community standards. What an absolute joke.
Those that file malpractice lawsuits can't warn the public about their experiences, because they are silenced by the terms of the settlement -- so I encourage EVERYONE to check with the Board of Physicians, the local and/or State Judiciaries (FREE and ON-LINE) and/or find your physician by WORD OF MOUTH -- do not rely on Healthgrades or Vitals because they do not want to help the public - they are there for the interest of the doctors, healthcare facilities and other.
I went to Dr. Ruth with a Severe gout attack, I could not walk. Just a little history, I am a colon Cancer client. I have been having problems with Gout since 2008. I was seeing another Dr. that did not refer me for her services. I had to look her up in my network... The staff at Dr. Ruth office is Super nice, helpful and professional... When I was called back by this Wonderful lady Eva, but before her it was Kay That worked my insurance out so that I could see Dr. Ruth. I Highly recommend this rheumatologist. She's caring, concern and passionate, I only say all of this because I have visit many doctors because of my condition. And I truly would like to say Dr. Ruth ** please keep doing what you are doing, because you are making a different in your client's lives... By the way I can Walk without a cane!!! Dr. Ruth **, Rheumatologist Keep up the great Work.
I have been trying to have Healthgrades.com remove a review that was slanderous and false. Not only will they not remove it - they will not allow me to comment below the erroneous review. I looked them up on consumer reviews and found several complaints against this company. False information is damaging and is wrong. How they get away with this is criminal. There may be case a for a class action suit against a company, they need to do the right thing.
I saw there was a false post on the Healthgrades site and attempted to contact them to remove the post. They sent me an email informing me that they are not going to remove the post. This is fraudulent and false and definitely, want it removed due to it is not me who posted.
I just spent 30 minutes trying to leave a review for my physician. I attempted to backspace. It would change letters or completely remove them. Terrible lag time. I was about to finish my review and it kicked me out and totally deleted my comment. How can they represent our physicians without the proper equipment that allows us to do what needs to be done. As 35 yr employee in healthcare I am very aware of how the reviews work and what they mean to the providers. Healthgrades need to provide the proper software for their reviews or quit asking patients to complete them.
I actually had a practitioner post a fake 5 star review of herself posing as me & using my name. I can only imagine that the rest of her positive reviews are fake as well. This is someone that I would never rate as “5 stars” (quite the opposite) and the fact that she actually went and created a faux profile (using my name) totally creeps me out. It’s nice to have a healthcare review forum for clients/patients but I very much question the validity of what gets posted. As for “my” review, I’ve requested that it be removed. We shall see...
I have had 30-5 star reviews on Healthgrades, and as result have received additional patients, which I appreciate. Approximately a month ago, one of my patients gave me a 5-star review with comments. There was a typo in his comments concerning me, he used the word "experience"; it came out in my review as "sexperience". He has tried numerous times to have Healthgrades correct the error. No response or correction. I have tried several times to do the same. No response or correction. Both of us followed the Healthgrades protocol. It appears that Healthgrades has a major customer relations problem. Now, I am concerned, if I should receive a negative review, would I have a chance to report my side.
They allow people who may or may not be patients to leave reviews. They do not respond to emails asking slanderous false statements to be removed. If a patient or reviewer states the truth although hurtful this OK. However, why must lies, untruths and slander be tolerated?
This site posts fraudulent reviews. All the reviews they posted about my business were inaccurate, and half were from people who were never seen by me. They never check and make sure info is accurate. I tried to contacted them numerous times, without result. After 2 years, they send me an email stating it is my fault I get the bad reviews. I know multiple other physicians who have exactly same issue like me, and never posted a review here due to lack of time. They should be hold accountable for ruining so many doctors reputations. Can an investigation be open about the way they conduct this website?
Healthgrades will make it seem like you are calling the doctor's office, but really you are calling Healthgrades and they will take down a lot of information about you before transferring you to the doctor's office. I did this and they took down my address and age and insurance and when I was transferred to the doctor's office I was told they don't have any availability. Avoid.
A review about me was malicious but also could have easily been identified as bogus as I am an adult psychiatrist. The review claimed to be about a child. There was no way to immediately contact anyone. Also, studies indicate there is not a positive correlation between patient care and health grade scores. My sister, an attorney, (see review by Elizabeth in Venice) has also had such a hard time getting a positive review of her doctor (who had also been the victim of a bogus and libelous review) posted despite multiple attempts to submit the review and contacting Healthgrades. I was unaware of her experience and had the pleasant surprise of seeing her comments without any prior bias from her. In short, the site is Inaccurate and thus misleading. Although I was unhappy that I was misrepresented, I am far more concerned about patients being recklessly misled. First do no harm.
I have now reviewed a VERY bad physician three times on Healthgrades without receiving an email to confirm. I in fact wrote the review and it has never been posted. Now my friend had the same experience with the same physician and apparently Healthgrades is withholding these bad reviews for some reason. You cannot trust a website that picks and chooses the reviews they print and give horrible doctors decent grades.
When I questioned the validity of the one negative comment I got, and showed Healthgrades the background of it not being true, Healthgrades stuck to their policy and refused to take down the negative review. I asked to be removed from Healthgrades altogether, and they refused to do that also, saying that unless my NPI is canceled, they cannot do that. They are not easy to reach, not friendly and very unresponsive to dispute negative ratings.
When I looked into the matter, it was a case where the patient's father misbehaved with me (along the lines of what's happening in the news now!), and I dismissed the patient. Though I didn't tell the mother about it, she must have found out and decided to punish me for her husband's misbehavior. I explained to them that the excellent reputation I cultivated over many years is stained by this one negative comment, and asked them repeatedly to remove it. But, they did not, and stopped answering emails after the first one, where they refused. I would never recommend Healthgrades to anyone. I wish I saw THEIR 1.5 star rating before I signed up with them.
All Brite Dentistry - Most people do not look forward to going to the DENTIST!!! Dr ** is friendly competent a wonderful person who puts the patient at ease. I have heard her working with children, while I was in another of her waiting rooms, I was so impressed I will be bringing my grandchildren to her. She cares, is very careful in learning all information. I trust her and would highly recommend her to anyone. I am honestly glad to have met her and have her in my family's life.
I tried to submit a review on three separate occasions to no avail. There was NO email sent to verify and no phone number or contact information for an inquiry. Is this website a scam - I would expect more professionalism regarding clinician content/recommendation!
Three times tried to write a review about a merchant and three times was told that I would receive email verification for its posting and three times I did not. I assume that this means that the reviews on this site are fabricated as I, a real customer of a medical provider, could not post a legitimate review.
I have been in practice as a psychologist for 25 years. (Ann **, Ph.D. in McKinney, TX). I have never had a negative review posted on any site until your anonymous posting about me dated June of 2017. The reviewer mentions Manassas, Virginia. I have never seen or known anyone from Virginia. I have been experiencing a legal issue with an unstable individual (not a patient) who is being investigated for harassment and threats on my life. I suspect this 'review' is connected to that individual.
This is a personal legal issue of which Health Grades has now become involved. I seriously doubt that doing more damage to an individual already being targeted by an unstable individual is the intent of Health Grades. However that is now the situation. My attorney will be investigating Health Grades. How this organization can post unfounded and unproven degrading comments about a professional is unbelievable. Professional reputations are built over a lifetime and some unethical website with no standards or business ethics destroys everything they have worked years to build.
Heathgrades on this site I don't know how many times nothing was accomplished. All they do is give you a list of doctors you already know about so I don't know why they're in business. They have no business ethics at all. You post something and all of a sudden you go back in and it's changed. Most likely on doctors and their facilities. I don't know who is behind this site or business. The people post and because to complain. Shouldn't it be investigated? That's the reason for sites like this. I think people need to be heard and not looked over so I will not use this site again. It does absolutely nothing.
I currently have a 3.9 star rating. So, you might say, why am I complaining? That's because I have two very negative reviews, one of which was recently mentioned to me by an attorney as the reason he was reluctant to refer a client to me. This leads me the following: I have no idea who these so called reviews come from. Healthgrades also has no idea where these reviews come from. Any person in the world can claim they are a patient of mine and say anything they want. There is no verification process! Due to HIPAA regulations, I couldn't even actually respond if I did know who these people who wrote the negative reviews are. I have only been able to make a broad generic response, but the damage is already done with the negative review.
I do a lot of FORENSIC work. Therefore, many people I evaluate may not even want to come but they are court ordered, referred by employers, worker's comp cases, on forced leave from work for behavioral issues, etc. Believe me, not everyone is going to be happy with my conclusions. For example, if I do a clinically excellent report that recommends a person is not suitable for probation, that person can write a negative review on Healthgrades, even if my report was sound and defensible!!! Healthgrades has a question on the survey asking consumers if the provider is accessible for emergencies. I'm NOT accessible for emergencies, it's not part of the services I provide so that question isn't applicable but I can be downgraded for it.
Clinical work is complex, and despite educating our patients as best we can, they don't always fully understand what we've told them. Or, they may not like the truth that the diagnostic evidence indicates. This could be because of many reasons, especially if mental health is a factor. But hey, they can go on Healthgrades, hide behind a wall and take shots at my reputation!
As clinicians, we're not celebrities or politicians who by the nature of our work are in the public domain. We have a right to privacy being infringed by Healthgrades. We should ban together and hire lawyers to restrict these anonymous attacks on our professional reputations. We've spend a lot of time and money investing in our careers to make a living and serve the public and then these people come along and just allow unsubstantiated comments/complaints about our services. Let's lawyer up !!!!!
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