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Overall Rating1.2 out of 5
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About Healthgrades

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Healthgrades Reviews

ConsumerAffairs has collected 286 reviews and 772 ratings.

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Reviewed Aug. 23, 2023

Reliable sources such as Wikipedia cite that medical experts question Healthgrades reliability and lack of transparency. The site encourages physicians to heavily solicit reviews to smooth out bad reviews. While that is commonly done, medical services are personal and a review is often an initial emotional response. Often that review was premature and one that a patient might reconsider. This is where Healthgrades can make it difficult to remove or edit the review. I have encountered this and had to explain the Equal Rights Amendment as context which led them to back off.

Recently I went to review a physician and was blocked by Healthgrades in which the tactic is "processing error". There is no level playing field. If a medical provider whines about reviews or makes claims that reviews are hurting their practice, Healthgrades is inclined to work in their favor. In fact, Consumer Reports found an instance where malpractice suits against a physician(s) were not reflected. Physicians tend to have tremendous lobbying power and state agencies are also not inclined to do anything that is verifiable to reprimand a physician unless the offense is so serious that it cannot be ignored. Healthgrades tries to exploit this gray area and fails miserably in it's mission and doesn't pass the smell test.

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Customer Service

Reviewed July 2, 2023

The way this company operates is to allow use their platform as a weapon against healthcare workers allowing subjective slander. In my case was angry client. I like others attempted to contact platform but was denied any right to respond to slander.

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    Reviewed May 3, 2023

    Healthgrades claims to provide unbiased reviews of hospitals, but it owns Evariant, which "enables providers to optimize growth through smarter patient acquisition and retention." The company claims to be "the trusted advisor to leading healthcare systems, representing over 1000 hospitals nationwide." So, how can its hospital reviews be trusted? At least as recently as 2017, it was also invested in Conversa Health, which "enables health systems to virtually engage, monitor and manage patients for chronic care, acute discharge, perioperative, oncology, OBGYN, prevention and wellness, and more." Consumers complain that their doctor reviews are banned for violating terms of service, though Healthgrades provides no transparency as to the reason for the bannings. Physicians can contest reviews and have them removed without the consumer ever knowing the reason, according to one law firm representing doctors.

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    Reviewed April 19, 2023

    These clowns are real tyrants. First, getting a negative review past them is a real challenge and second, don't even think you're going to be able to delete your account without providing them your full name, address, phone number and so on, which they will verify, even though none of that information was required to register. I refuse to provide that info to them. They already have my email address which I'm sure they sell. So they're not getting any more information to market. And last, every time I spent more than a minute or so on that site, my browser would start to freeze up. So my advice is to just steer clear of these guys.

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    Reviewed March 5, 2023

    Essentially an echo chamber for reviews. Any negative opinions are rejected, even when heavily edited. The nuances and difficulties many may face in healthcare will be difficult to fit into the guidelines of what they consider an "appropriate" review. Unless you're singing praises to your doctor this probably isn't the place for you.

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    Reviewed Nov. 14, 2022

    When I went to to write a negative review of two others one who was their a nurse from 2019-2020 and one who was a doctor from summer 2000-August 01, 2017 working for years making bully jokes of me and my family. Let me say one thing. Healthgrades is the most laziest company I’ve ever complained towards. I’ve wrote a complaint of the nurse and the doctor who was there. What I’ve said was the truth and they didn’t believe it. I’m human so is everyone else. Everyone counts. I was treated this way because of my mental illness. I’m human and I can function like anyone else.

    These professionals what they’ve done was abuse and I can’t stand but, watch them do it to someone else. Is this what Healthgrades wants? I guess so. I wrote was the truth and I was shut down because of my mentality they thought of a lie I said. I don’t recommend Healthgrades or another feedback to them never again. I want others to know. AVOID THIS COMPANY!!!! THIS IS WRONG AND UNFAIR TOWARDS PEOPLE WHO ARE TRYING TOO SAY THE TRUTH!!!! AVOID!!!!

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    Reviewed June 28, 2022

    I wouldn't recommend HealthGrades to anyone. I left an HONEST, TRUTHFUL review of a very terrible doctor and they refused to post it. It did not meet their liberal values and doesn't align with their kickbacks from the doctors. HealthGrades manipulates their review system which is bias and untrustworthy.

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    Reviewed Nov. 11, 2021

    I had numerous negative experiences with a physician and wrote a review regarding his actions. Healthgrades apparently won't publish negative reviews. They apparently censored my review stating it went against their guidelines. I was only stating the truth.

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    Reviewed Oct. 5, 2021 removes real people's reviews to protect bad doctors! Reviews will magically disappear or re-appear and ratings will change on the fly mostly to favor doctors at the cost of patients, always at the cost of patients. That should tell you a lot about the reliability of's ratings and reviews.

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    Customer Service

    Reviewed Sept. 3, 2021

    This company has no phone number to actually talk to someone. An account was made without my knowledge and/or authorization. I had several clients who claim they put reviews and did not show up. Does not appear to be a legitimate company.

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