Healthgrades Reviews

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About Healthgrades

Pros
  • Compassionate patient care
  • Supportive office staff
Cons
  • Poor customer service response
  • Negative reviews impact reputation

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Healthgrades Reviews

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    How do I know I can trust these reviews about Healthgrades?
    • 4,889,664 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer ServiceTechStaff

    Reviewed May 6, 2026

    Had a disgruntled ex write a nasty review about me. Contacted Healthgrades about it being fraudulent, their reply was basically that because it "seems legit" they can't remove it. There is no requirement for reviewers to prove in any way, shape or form that they were an actual patient of the provider. Meanwhile, I can't prove it's fraudulent without violating HIPPA. I don't even want an account with this nasty website and now it's the first thing that shows up when someone searches my name.

    I would respect if reviewers had to undergo some sort of verification before posting, but all they have to do is check a box saying they were a patient. This website steals provider information from databases, makes accounts without provider consent, and sets them up for ANYONE - patient or not - to comment on them publicly without recourse. Do not trust this site.

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    Customer Service

    Reviewed April 8, 2026

    I wrote a request regarding a review because it is untrue and I never receive a response.

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      TechPricePunctuality & SpeedStaffHonesty & Transparency

      Reviewed March 26, 2026

      Healthgrades suck! They will not allow the patient to report THEIR TRUE EXPERIENCE with jacked up doctors. They protect them at all costs! They will force you to change your review if it's negative or not favorable. What the hell do they exist for if they won't allow the patient to report THEIR TRUE EXPERIENCE??? This Is What Got Rejected:

      Should Not Be In The Health Care Field!!! This provider is absolutely horrible. I scheduled a video appt with her, and it was accepted. On the scheduled day she lied and said she didn't do video appts. I believe she did this because I have a condition where I have to get my AC1 checked every 90 days (ins request), and she told me I didn't need to get blood work; however, my pulmonologist said that I DID need to get my blood checked, and she put in an order and I got the blood work done. Come to find out my numbers were waaayyyy off!!!

      She was extremely flippant with me when I requested that she change my medicine, and she told me that it would not be approved. But my ins said it would be approved!! I guess this is her way of punishing me for going around her and getting things done without her approval. If you're not a European American, I'd find another provider in the Lovelace system because she has proven herself to be a biased individual. I wouldn't let her treat my dog!

      March 24, 2026

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      Staff

      Reviewed Feb. 25, 2026

      Dr. ** is a 5 star Dentist! He has been my Dentist for over 30 years. I still have all of my teeth and so do my 90+ year old Mother and Father who are also patients. Dr. ** is trustworthy, very knowledgeable in Dentistry, competent, thorough, Family oriented, Compassionate care, and supportive of office staff, also easy to talk to and listens. He does very conservative Dentistry and would rather save teeth than run a crown factory! I am his patient for life. Very grateful to have the Best of the Best Dentists!!!!

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      Customer ServiceSales & MarketingOnline & AppHonesty & Transparency

      Reviewed Feb. 4, 2026

      Healthgrades.com only allows the positive reviews to be published. All negative reviews are automatically flagged and the writers receive emails forcing them to edit or delete. Tyrannical censorship at work! Do not trust the reviews on their website, I did and I got ripped off by a dentist who a research using other sources revealed the horrible truth of abuse and fraud going back to 15 years. I do not recommend this company. In fact I hope the government authorities investigate and put a stop to false and misleading advertisement by them.

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      Punctuality & SpeedStaff

      Reviewed Jan. 15, 2026

      Dr ** is trustworthy doctor, very knowledgeable in his field. I have been knowing him for the past 13 years and now travel over 315 miles to my appointment in September 2025...because of the trust! He has the best bedside manner; easy to talk to and listens. He cares about his patients and not money, his staff Nancy and the team are awesome!

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      StaffRates

      Reviewed Oct. 19, 2025

      On October 15, 2025 I posted in Healthgrades a review for Dr. **, Urologist at Hartford Hospital, Suite ** rated one star that was the correct and fair ranking for his medical services provided to me for a few months. Healthgrades refused to post my review claiming all kinds of false and invalid reasons although I spoke the truth, I did not use foul language, insults or obscenities as they just wanted from me to revise my review and make it positive ignoring the reality that I cannot do it. This company does not have any right to censor my review and they are in violation of the free speech guaranteed by the US Constitution. I wish I could grade Healthgrades minus 5. Emil **, Hartford, CT.

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      Customer ServicePunctuality & SpeedStaff

      Reviewed Sept. 30, 2025

      This review is for Dr. Alyssa K. **, MD with Chesapeake Urology. My husband has an appointment yesterday September 29, 2025 at the Salisbury MD office with Dr. **. I was in the appointment with him. Dr ** professionalism was questionable. I had several questions during this visit. Dr **'s responses and behavior towards me were evasive. She appeared to have an attitude as I presented questions regarding my husband's health. I was not sure if it was because of my ethnicity (non-white) or gay. She would not give me eye contact as she discussed my husband's health. Never in my 66 years have I experienced this in my professional life prior to my retirement or now with any other doctor or their staff. As a doctor, you treat the patient and show courtesy and respect to their family members. Both my husband and I will be finding another urologist outside of Chesapeake Urology that is equipped with good interpersonal skills with the patient and their family.

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      CoverageRatesHonesty & Transparency

      Reviewed Aug. 23, 2025

      Dear Public: I have learned that Healthgrades is NOT AN HONEST ORGANIZATION. In my own medical history, Healthgrades has covered up life shortening malpractice by a Doctor. The certainty is that Healthgrades is only interested in making doctors look good, and COVERS UP LIFE SHORTENING MALPRACTICE IN MY CASE. I no longer have faith in the integrity of Healthgrades. I would like to add more detail, but I am too upset at this time.

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      Staff

      Reviewed Aug. 10, 2025

      Healthgrades and other sites like it are a way for these companies to extort physicians. They give a platform for people to air grievances, whether professional or PERSONAL. Then Healthgrades makes you purchase your already created profile in order to have any control over reviews, real or fake. So, if you don’t want to pay the extortion fee, those fake reviews will stay live on the internet for everyone to see.

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      Healthgrades Company Information

      Company Name:
      Healthgrades
      Website:
      www.healthgrades.com