GainSaver.com Reviews

Gainsaver was part of Back Market’s trade-in program. We sent them a flawless laptop, and in return, they tried to scam us by sending a photo of a dented laptop that wasn’t ours, claiming that was what they received. They then had the audacity to slash the offer from $329 down to $150. When we refused and demanded our laptop back, they shipped us an empty box. Later, we learned the laptop had been stolen, and now the matter is under investigation by Back Market.

I bought a MacBook Pro 2021 M1 Max 2TB 64GB from Walmart on November 22, 2024. I was happy with the deal and sold my old MacBook to upgrade. A few days later, I received an order cancellation notification because the item was out of stock. I searched Walmart and found the same item with a higher price. I contacted them about their deceitfulness and insincerity. I wouldn’t recommend them and want to share my experience.

I bought a refurbished 2015 MacBook Pro which was supposedly in EXCELLENT condition. After using it I noticed the right speaker wasn't working at all. I called them and they told me they would refund me 100 dollars off of the 1300 dollar purchase price. Everything else worked fine so I accepted. They sent me an email and everything saying they would give me 100 dollars. Well I get 50 dollar credit. When I call an employee said they credited 100. I call Back Market which is the site I bought it thru and they tell me they only received 50 dollars. I call GainSaver back and they say they sent 100. Now I send email to gainsaver thru backmarket and they say they only approved 50 dollars now. I even sent them the email that showed it. They said I can return it for a full refund sorry for the confusion. NEVER BUY ANYTHING FROM THIS SCAM COMPANY!

In the future I won't even bother with Amazon or eBay. I know where the "deal" is, so why bother. I 100% recommend GainSaver

I never received the MacBook Pro I ordered from Gainsaver through backmarket.com. I paid a hefty premium to expedite the order, yet Gainsaver had still failed to even ship my computer after 1.5 days. I requested a refund for the shipping cost and Gainsaver cancelled my entire order clearly out of spite and perhaps to avoid a bad review. I won’t use that seller ever again and I hope no one else does.

My previous experience with Gainsaver was a positive one. I kept that computer for 6 years. However, I feel burned this time around. I purchased a 27" iMac but had to return it within 30 days because of intermittent shutdowns. Before I returned the computer, I took it to the Apple Store who reported that it had been serviced several times in the past for the same problem, including replacing the motherboard and the case. In fact, it shut down at the Apple Store. So I spent $82 to repackage and return it to Gainsaver. I was due $795.18 but was only refunded $759.00 for the computer that I returned within 30 days. That's >$121 lost. I have asked to be refunded at least the charge for freight ($39.18) since it's clearly a Gainsaver issue, but no word yet. Interestingly enough, I was about to place an order for a replacement computer when I received the reduced refund.

I have ordered several Apple Mac Book Pros from this company. One computer need no operate correctly - I called them and sent it back - they sent me another computer that worked great. No problem with the other computers I have ordered from them. Just ordered another Mac Book Pro today and will write a review on it soon.

I paid over 2,500$ for a refurbished MacBook Pro 15" (mid-2015) through a distributor that sold this business' used products. Had I seen the reviews beforehand, I would have stayed hundred miles away from them... 5 months after the purchase, the SSD drive failed permanently. Replacing the drive would cost 1300$. As for retrieving the data, I received a quote for nearly 3000$. I've lodged a complaint to the business, and have not received any news from them. The business has a record of dishonesty and not fulfilling their end of the warranty if you read the reviews.

I tried purchasing two Mac G5s from these people. They were advertised as working fine. The first one did not power on. When I opened the door I was astonished to see dust everywhere and a broken looking hard drive. It could not boot up. I called Gainsaver and told them I wanted to return it. They let me return this damaged piece of crap and I had to pay extra to get a slightly better model. The guy on the phone acted bored and was most unhelpful, even a bit hostile like he was doing me a great favor to let me exchange this piece of defective equipment!

I purchased an iMac from GainSaver - and a 2 Yr warranty. The warranty provides that I can send it back for a replacement. However, based upon the reviews, I am holding my breath waiting to see what I am going to experience with this company which sounds to be full of low lives. This iMac, that I purchased from GainSaver, I am now learning (from looking online) is one of many models in the market that have a "random shut down issue'. Apple cannot find the problem according to everything I have read online.