FTD Reviews
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About FTD
FTD is a floral and gifts company that operates in the U.S. and Canada. For more than 110 years, FTD has been treating every delivery as if it were for its own family, friends or business partners, ensuring your emotions are conveyed with the highest respect and sincerity. FTD’s mission is to provide the finest quality, unwavering reliability and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created and hand-delivered, making your special moments truly memorable and your connections even stronger.
FTD Reviews
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Reviewed May 21, 2026
I’ve been using FTD for a long time. I send my wife flowers on a regular basis. If you get an arrangement that's shipped from an outside vendor, they're wonderful. If you go with one of their local florists, it becomes a little more challenging because they're not controlling that part of the process, and sometimes you get the flowers late. Sometimes you don't get the flowers at all. And sometimes you don't get what you ordered. However, if you call FTD up, they make it right. So, I’ve never had them argue about anything. But more or less, typically, it's a good experience. You just have some occasional challenges. But, all in all, I'm pleased. Because it's either Teleflora or 1-800-Flowers as their competitors, and I don't use them. I have much better service and quality with FTD.
Their flowers are typically fresh. Their selections are pretty varied depending on what you're looking for. And they're very cost-competitive. If you're a savvy shopper, they have great promo codes, or they run specials. I just used them a week ago to send my wife flowers for Mother's Day. All in all, it's a very good experience.
Thank you for your thoughtful review and for choosing FTD consistently. We’re glad to hear that more often than not, your experiences have been pleasing. We apologize for the challenges occasionally faced with local florists—the details help us improve. We're happy our support team has effectively assisted you when needed. We value your trust in us over the competitors and truly appreciate your loyalty. With all our variations and savings opportunities noted, we’re here to keep offering quality service!
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Reviewed May 3, 2026
FTD’s marketing was ingrained from so long ago, hearing about them as a child. We were with their competitor but we did not like the quality of how that was going, so we did something else. I've ordered on and off for the past few years but now, we're more consistent. We're price point-constricted right now, though, as everyone else is. So, we're just getting normal grades of flowers. We enjoy that their FTD Plus is saving us money every month. It has been a straightforward experience with FTD, and it’s going well so far. I appreciate their partnership. It's just that we cannot do ACH payments,
Thank you for sharing your experience with FTD. We appreciate your loyalty and are happy to hear you're enjoying our FTD Plus benefits and straightforward service. Your note about brand's connection from childhood is affirmed as valued trust, and we're committed to offer quality even within price-sensitive settings. Your satisfaction is our priority, and we’re thrilled to be helping brighten your days with what works for you. We look forward to partnering in future flower needs!
Reviewed April 20, 2026
I’ve used FTD for a couple of decades. When I was in business before retirement, I had the subscription on an annual basis that waived the delivery charges, so it's been 20 years plus. One of the last two arrangements I purchased was a memorable sympathy plant for the loss of a family member. The recipient received it when I expected them to. They sent me a picture without request, and it was every bit what I was expecting. As a rule, I don't have a problem with giving FTD 5 stars, provided I read the fine print and I know it's being delivered by a local florist and not some other service, because I have been very disappointed when I missed that fine print and saw that it did not get delivered by a local florist.
At times, when someone looks at a plant, if they're not careful with it, they're not sure whether they're looking at the premium grade, the super premium grade, or the base price that's the hook in someone's mouth to get them going. There's a way that FTD could do it that makes that clear on their website. Once someone understands what they're looking at and find the ability to enhance it, the images on FTD are good. With some other arrangements, I've stepped things up to make sure I had enough flowers in there to make it an acceptable arrangement versus something that looked skimpy.
Thank you for sharing your experience and being a longtime loyal customer of FTD. We appreciate your dedication to our services and the insights you've provided regarding your floral arrangements. It’s great to hear that the sympathy plant you ordered was delivered timely and met your expectations.
We understand your concern with the clarity around our floral arrangements and pricing tiers. This feedback is incredibly valuable, and necessary to help us amplify transparency in the items we're offering. Additionally, it’s delightful to know that reading the fine print about deliveries with local florists has been advantageous for you thus far.
Your detailed perspective supports our continuous improvement to ensure every arrangement reflects the quality our customers deserve. We value your trust and look forward to continuing to exceed your floral expectations. Thank you again for your other trusting feedback.
Reviewed April 10, 2026
I recently ordered the Parisian one which is my fourth time ordering from FTD. It was for my grandmother for her birthday. It had a couple of flowers that I knew she would love, especially the base that was included with the flowers. The quality has been very well done. Especially with ordering from other companies when it came to flowers, and they showed up and you can clearly tell the flowers. It was an easy process. It was put in my hands to figure out and choose which would be the best arrangement for that particular person that I was ordering for. However, I wish it was communicated a bit better when the flowers were enroute and when they were delivered either through text message. That would have been great, because I could inform my spy over there to have it ready.
I was wondering when the delivery time was for one of the arrangements I had ordered previously. That's where the text message feedback comes from. FTD said we were supposed to receive it that day, and it was pushed back, and I didn't see that updated in my profile until later. Other than that, FTD was very flexible, and let me know what arrangement I could choose from based on my timeline. That's why I continue to stick with them.
Thank you so much for your continued trust in us and for choosing the Parisian arrangement for such a special occasion—we’re honored to be part of your grandmother’s birthday! We’re glad to hear you’ve been happy with the quality and selection process. We also appreciate your feedback regarding delivery updates and communication. That’s incredibly helpful, and we’ll be sure to share it with our team as we work to improve real-time notifications. Thanks again for your thoughtful review—we look forward to helping you again in the future!
Reviewed April 3, 2026
The ease of using FTD set them apart from other companies and I’ve been using them for years. Earlier this month, I got one of their pre-arrangements and I liked what I saw. FTD has three different sizes and the last two times I used them, the arrangements that were shipped to my girlfriend were not the size that I selected. I ordered the largest one and what she received was probably a little larger than the smaller one, close to the middle version.
I complained to FTD the last time this happened and they gave me a credit, which I liked. But there should be a mechanism to audit the local florist when they prepare the arrangement. With today's technology, they should have a program where the photo that they have on their website matches a photo from the local florists. It doesn't have to be exact, but it should be within a relative range of size. Overall, the experience was good with a couple of issues that I’ve had, more than likely with a florist in the local area. FTD's customer service was fairly professional.
Thank you for choosing FTD and for taking the time to share your feedback. We're pleased to know that you've enjoyed ease of use with our service for years and appreciated the quality of our recent arrangements. We sincerely apologize for the inconsistency you've experienced with the sizes of the arrangements compared to your selection. Your suggestion to integrate photo verification between our website and local florists is valuable, and we will continuously explore innovations to enhance your experience. We’re glad our assistance offered some resolution then, and we're grateful for your understanding. We look forward to delighting you and your loved ones with significant floral experiences in the future. Your continued support means a lot to us.
Reviewed June 9, 2026
My experience of finding the item I looked for was a gift for someone was easy to find. The delivery was a great delivery. The fruit basket was excellent. The person I had this delivered to was very happy with the fruit basket.
Thank you for sharing your delightful experience with us. We're thrilled that finding the perfect gift was uncomplicated, and the delivery met your expectations. It's wonderful to hear your recipient was greatly pleased with the fruit basket. Your feedback is extremely valuable for us, and we're glad we could make this occasion special. We look forward to helping you with more joyous gifts in the future!
Reviewed June 3, 2026
I've been a loyal FTD customer for years because their bouquets have consistently been more beautiful than those offered by other flower delivery services. While they're definitely on the expensive side, I was always willing to pay the premium because they frequently offer coupons and promo codes, and the arrangements were usually worth it. Unfortunately, after my Mother's Day experience this year, I'll never order from FTD again. I placed an order for my mother-in-law a full week before Mother's Day to ensure it would arrive on time. The Thursday before Mother's Day, I received an email stating that they could not fulfill my original order and would need to substitute it with an item from another collection. The email instructed me to call and confirm the change.
I responded to the email and went back and forth with customer service to confirm the substitution. I also called, as instructed. During that call, the representative told me there was actually nothing wrong with my order and that it would be delivered as originally scheduled. The very next day, I received another email informing me that my order had been canceled because I had not confirmed the substitution—despite having email documentation and a phone call proving that I had done exactly what they asked. This was now Friday, just two days before Mother's Day. I immediately contacted customer service to explain the situation. Rather than acknowledging their mistake, I was told there was nothing they could do because it was too close to Mother's Day. When I pointed out that the issue was caused by FTD, not me, they suggested I place a new order—but it wouldn't arrive until Monday, the day after Mother's Day.
To make matters worse, they initially refused to honor the discount I had received on my original order and expected me to pay full price. After a lengthy back-and-forth, I finally convinced them to match the original discount, and I thought the issue had been resolved. It wasn't. Monday came and went with no delivery. I called again on Tuesday and was assured the flowers would arrive that day. They didn't. By Wednesday—three days after Mother's Day—the order still had not been fulfilled. At that point, I called and canceled the order entirely.
What disappointed me most wasn't just the failure to deliver the flowers. Mistakes happen. It was the complete lack of accountability and customer care. No effort was made to make things right. No complimentary arrangement, no meaningful discount, no apology beyond scripted responses—nothing. This was easily the worst customer service experience I've ever had. It's especially disappointing because I've trusted FTD for years and used them for countless occasions. One terrible experience completely erased the goodwill they had built with me, and I won't be ordering from them again.
We apologize for your experiences and understand the frustration caused by the Mother’s Day delivery situation. Your feedback has been valuable to us at FTD, as we strive to improve our service quality, ensure accountability, and correct oversights swiftly. A member of our team has attempted to contact you by phone and email to offer a resolution. Please either contact us by phone or simply to respond to the email.
Reviewed May 31, 2026
Ordered flowers for delivery. Beware: they no longer route their orders to a local florist. They throw them in a box and send them via UPS with no ability to cool them. They arrive three days later looking as you would expect. Wilted, crushed etc. and they charged a premium price for it. They offered a paltry 20 dollar refund on a 120 dollar order. Do not do business with this company, notice the trend in the reviews. This is not the FTD of the past. Buyer beware
We apologize for your recent experience with our service. Ensuring high-quality flower deliveries in a timely manner is our top priority. It's clear we fell short this time, and we're committed to resolving this issue. Please contact our customer support with your order details, and we will work to find the best resolution possible. Your feedback is invaluable in improving our service. Thank you for bringing this to our attention.
Reviewed May 28, 2026
I first heard about FTD online. It's easy to use and send flowers to loved ones that aren't local. Their website is not difficult to navigate. Also, the photos of the flowers are accurate.
Thank you for your positive feedback about FTD. We're thrilled to hear that you've found our website user-friendly and convenient for sending flowers to your loved ones. It's wonderful that our photos accurately represent our offerings. We look forward to continuing to provide you with seamless and satisfying experiences.
Reviewed May 28, 2026
The birthday flowers I ordered for my wife arrived on the day promised but the quality was very poor. Many of the flowers were past their prime, dying and looked bad. I expected better quality for order over $100. The flowers were mailed by FTD and not prepared and delivered by a local florist. Very disappointing.
Thank you for taking the time to share your feedback. We are very sorry to hear that the flowers you ordered for your wife's birthday did not meet your expectations.
We understand how disappointing it is to receive an arrangement that appears past its prime, especially for such an important occasion and for an order of this value. Please accept our sincere apologies for your experience.
We would like to clarify that we offer both florist-delivered arrangements and items that are shipped directly from our vendors via overnight delivery. The delivery method for each product is listed in the product description on our website so customers can choose the option that best fits their needs.
That said, regardless of the fulfillment method, we expect our products to arrive in excellent condition, and we regret that this was not the case with your order.
Please contact our Customer Service team with your order number so they can review the issue and work with you toward an appropriate resolution. We value your business and appreciate the opportunity to make this right.
Thank you again for bringing this matter to our attention.
FTD author review by ConsumerAffairs Research Team
FTD was established in 1910 when 13 florists joined together to offer flowers across the country that could be ordered by telegrah. Today, the company delivers flowers and other gifts around the world. Orders can be placed by phone or on the company’s website.
Guarantee: FTD guarantees their flowers will stay fresh for seven days. If a consumer isn’t satisfied with their order’s freshness, they can receive a refund or replacement.
International delivery: FTD offers deliveries internationally. Consumers can visit the website to see countries where the service is available.
Same-day delivery: FTD has same-day delivery bouquet options. Consumers must order flowers by 2 p.m. in the recipient’s time zone on weekdays. Hours vary for holidays and weekend orders for same-day delivery.
Corporate accounts: Large businesses that place frequent flower orders can sign up for an FTD corporate account. These accounts can save companies money, and they allow multiple people to send flowers and gifts using the account.
Other gifts: FTD has a wide selection of gift items to be sent with flowers or instead of flowers. Options include fresh fruit, chocolate, gift baskets, jewelry, wine and more.
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
FTD Company Information
- Company Name:
- FTD
- Website:
- www.ftd.com