Weight Watchers Reviews

I have been back only a month (I am a previous member). I am happy with the program. I have been tracking online on your actual website, not my phone app. I find that easier. I am looking forward to the changes I hear are coming!

I love the meetings. They give me so much support, and remind me not to be so hard on myself. I don't have to be perfect, just keep going! The other members also give me great ideas for recipes, shortcuts, etc. I wouldn't be as successful without the meetings!

I have enjoyed my experience with Weight Watchers so far! Everyone online and at the meetings are so encouraging. There are a few things I’d like to see in the future. First, some allergy friendly snack from Weight Watchers. I am allergic to dairy products (milk, butter, cheese, etc), and I wanted some of the snack bars but they contain dairy. Also, it would be cool if the WW app could give you suggestions for exercise based on your goals. Sometimes I don’t know what to do to get my fit points. I would totally recommend to a friend!!

I love Weight Watchers and going to my local meeting site. BUT I am not a fan of how expensive the pricing is and how inconsistent the app is. You offer some fantastic deals to "new" customers but never offer anything to current customers. That is disappointing and makes me feel unimportant. Would love the opportunity to pay for 3 or 6 months at a time for a discounted price, just like new members.

Ignorance is not bliss and I had developed bad eating habits over a lifetime of enjoying chips and dip and crackers with cheese. Since I've joined Weight Watchers, nearly 4 weeks ago, I have lost over 6 pounds on the Simply Filling plan and have learned that a diet high in fiber -- whole wheat grains, fruits and veggies, lean proteins -- not only keeps me full but is the way to lose weight responsibly and develop healthier eating habits. Weight Watchers is a winner with me today!

I love Weight Watchers and Weight Watchers online! I’m having success and losing weight at about 2lbs a week, which I believe is safe and will help me keep it off. The support at my meetings is something I cherish as well as the support I receive from Connect! I plan on following this plan for the rest of my life. It’s easy and works!

I love WW, I was actually a lifetime member but unfortunately I gained weight back and now I am back on track. Life happens, and I had foot surgery and other health issues and WW is the only place where I can go and tell my story. I was embarrassed to have gained weight back and didn't want to comfort the people I seen when I weighted them in, but I did it 2 weeks ago and I feel amazing. I will work for WW again one day!

I just started Weight Watchers in October. To date, I have lost 11.8 pounds and feel like I am on the right track as far as learning the point system. I like having the additional weekly points to help with days that I go over. Attending the meetings are important for me.

I LOVE being a member of the Weight Watchers family. I really don't have any complaints other than the cost of the program and the fact you can only make lifetime if you go into the locations. However, I find the program very simple to follow and truly enjoy the Connect community. I've canceled my membership a few times in past years, but always keep coming back. The point system has become so ingrained into my life that I find it hard not to have it. I believe it's been a key element to maintaining my weight and the main contributor to when I focus on losing weight. I just wish the cost for my online membership gave me a little bit more such as including the magazine membership. Either way, I'll probably always be a WW member!

I wish the WW App. Would calculate daily amounts of protein, salt, sugar, etc to promote healthy eating and not just total points per day. I also wish there was more guidance on activity points. We have a daily allowance of food points, why not a daily goal of activity points calculated based on age, weight.

I love the tracking system. It allows me to adjust points and plan meals days in advance. Also, you can scan those treats and unknown foods. To receive value points. The addition of restaurants and smart points are an absolute bonus. I was even able to use it at LongHorn. I dabbled in my weekly points that week. But I was still able to make informed decisions. I also enjoy filling up with fruit and vegetables for 0 points. The fitpoints are also a plus. So far, I Lost 3.8 pounds in 4 weeks.

I am 7 weeks into my weight loss journey with The help of Weight Watchers. I have already lost 19 lbs. My Instructor is so motivating. I love my meetings and look forward to going every week. I am proud of myself for the progress I have made but I know I couldn't have done it without the support of my group.

Both the online (registering) and in-store experiences I have had with Weight Watchers have been superb. I have been treated like a valued customer from the very start! Everyone is friendly and helpful. The meeting space I attend in Guilderland, NY is clean, well lit, and staffed with the most encouraging, caring people. Additionally, my meeting leader, Jennifer **, is so incredibly motivating! I feel like I am getting my money's worth and more. Weight Watchers is definitely improving my health!

I would like to say I have join Weight Watchers in the past and I have always been very happy with my results. I joined recently on October 4, 2017 and as of today November 16, 2017 I have lost 18 pounds! I am very happy with my results and the meetings are very encouraging and helpful to me. The staff is awesome! I love the app for my phone, this makes the journey easier for me. I would recommend Weight Watchers to everyone! Truly a wonderful thing to do for yourself. Thank you so much!

I have lost 21 pounds in 9 weeks following the WW plan! It works and they have made tracking points so easy! The meetings and Connect make you feel like you're not alone in this journey. Oddly enough, the charms you get at meetings are really motivating. I am looking forward to my next one!

Our leader, Pam, is a great leader. She’s very engaging, funny, caring and informative. She brings out stories from the audience which creates a setting of openness. In the past, I never enjoyed going to meeting & would stop doing so. Pam is encouraging & engaging and my attending meetings is part of my success story.

Happy with the app and meetings. One thing that would make it easier for me, is when using the recipe builder, I’m having to type everything in instead of being able to scan. Something as simple as that would make the app so much easier for me! That way I’m more motivated to make different recipes.

I once used My Fitness Pal and my Fitbit to attempt weight loss, and that combination worked better than Weight Watchers. Figuring out this system is impossible: I can't figure out what the "Weekly Total" numbers mean, and cannot find a graph or running total of either intake or output (steps). I can't figure out what "steps" means... does it mean walking? A stair master? There seems to be no "glossary".

I signed up for a 3 month plan and was excited to track and lose weight. The app rejected my recipes on day one stating ‘connection error’ and the website gave a similar error. Tech support advised that there was an issue on their end then proceeded to tell me to clear my cache and cookies. Anyways, I decided against using this service the very first day because if I cannot track things appropriately, it’s a waste of time, effort, and money.

Do not get me wrong, I love the Weight Watchers program and it has done wonders for me! However, as a lifetime member maintaining my free lifetime status, billing and customer service has been a nightmare. Several times I have put in my free lifetime code, it has shown on my screen that it went through successfully and given me a new expiration date 2 months in the future, only to have a charge processed 2 days later. When I call and complain after numerous conversations, being told I did something wrong, I'm finally told that I will be refunded and we'll see my money in a week to 10 days!

I would give this zero stars if I could. This program is a scam. Not only is the website and app impossible to use, but there are free calorie tracking apps that are a million times better. I'm basically paying for $16 a month for an app that doesn't have half as many foods to choose from as the free calorie tracker app. They also make it very hard to cancel and they say no contract but you sign up for the months ahead of time and are still required to pay after you cancel. THAT IS A CONTRACT. They still send you emails after you cancel with NO way to unsubscribe. Awful site. Awful business.

I joined Weight Watchers and realized that it's not very cost efficient to pay someone to count 'points' for you when you can get free apps doing the same thing. I know it works for some and that's great but for me I just couldn't justify that cost. So I cancelled right away. They're still removing money from my account even though I have an email stating it's been cancelled and they don't answer my email questions about why they're still removing the money. Very unhappy with customer service response.

I cancelled my account for Weight Watchers and on October 9th. I received a charge on my credit card for the full monthly service charge for the period from October 11 to November 11. I called customer service to find out why I was being charged. I got a rep who was extremely rude. First he wouldn't even let me say a word just kept interrupting me in very rude fashion raising his voice. I asked to speak to a supervisor and he told me there was none available. I said I could not talk to him any longer, he was in almost a yelling tone. He then proceeded to put me on hold for over 30 minutes and then the call just went to dead air. The service reps name was John or so he told me. He spoke with an accent. This kind of behavior to a customer should never happen and was extremely upsetting. I did call back and got another rep who was polite, professional and extremely helpful.

I recently wanted to try out Weight Watchers, free month. Maybe I didn't read the fine print but now I'm charge 32 dollars to cancel in my free month, so I'm not sure how it was a free month, I've talked to customer service and they tried keeping me on longer but to cancel it will cost me 32 dollars. I'm not sure this is outstanding!!! I'm not pleased with this.

On March 21, 2017 I received many badges which were not earned and false. These include Power 25, Happy Five-0, Staying Alive 75, One Hundred Hero, 150 Force, Tremendous 200, and Gooooool. I contacted WW technical support and wanted these badges removed. I received an email and here it is: "Unfortunately the milestones cannot be deleted or reset. I am sorry for the inconvenience. Have a wonderful day." How hard can it be to remove something that shouldn't be there. Really. Will not be joining again. There is a new app that is only $5 and it does and is almost exactly the same as Weight Watchers.

I have been a lifetime member for about 2 years. It has been great for me. But recently when I went to weigh in for the month, I was told I was 4 pounds over my goal and there would be a 15.00 CHARGE! I went "What!?" In the past when I have been over my goal weight, there was never a problem. They always encourage you to makes changes to help. As I am told, This was implemented about 1 year ago. I can never remember getting penalized. I am sorry, at one point a person's weight will vary. Especially if you become ill. BUT to charge $15.00! for being overweight by 3-4 pounds is ridiculous. This is a discouragement not encouragement! Is WEIGHT WATCHERS to help people or to make money off on people? I go there for encouragement to get back on track! But this DETRACTS when you have to pay 15.00!

I called to cancel my account. The woman on the phone was very faint, I could hardly hear her. I asked to cancel my account, I'm having financial difficulty at this time and we have to cut back. When I spoke to the woman she mentioned a 20 dollar cancellation fee, which I understand however I asked if she could cancel the following week. She put me on hold, canceled my account and charged my account. When I asked to refund me she said no. When I asked for a supervisor she was too busy. I understand it's only 20 dollars, however when you are counting on that 20 for another bill it counts. It's unacceptable to just go ahead and charge my account. She could have told me to call the following week. I have used Weight Watchers in the past. The program is great. Don't get a bind with money because they don't care. I will never use them again or recommend them to those who are tight with finances. Unacceptable!

I was on Weight Watchers for several years, and loved the program, and achieved lifetime member status. However, due to financial needs, I changed my account to online status. After doing so I was billed for another month. (I had at one point gone over my goal weight). Upon review of my bank account I also noticed that I was being billed twice each month... 14.95 around the 8th of each month, and 44.95 around the 20th of each month. I called customer service, and they agreed I was being billed on 2 separate accounts and had been since I became a lifetime member (the 14.95), and when I went over my goal weight (the 44.95). However, even though they admitted they were billing me twice, on two different accounts, they offered to only credit the one monthly charge that I we billed after changing to online account. And refused to credit any of the second monthly charges (the 14.95 charged each month).

When you sign up for a limited time with Weight Watchers there is a catch you need to keep a close eye on? They will continue to bill your credit card the maximum amount possible when the term is done if you don't officially cancel your membership. When you call to complain, they explain it was in the membership agreement (Fine print). When joining Weight Watchers you will definitely lose weight due to your shrinking wallet!!!

I preferred the old system, and it quickly became apparent after signing up. I did the three month deal of $50 online only. After just a few days I decided it really wasn't going to work for me so I cancelled. No refund. Zero. Didn't matter if I told it to cancel in October (1 month's worth of service) or in December (the full three months). They could at least take the standard $19 out of the $50 and refund the rest. I feel cheated by this because NOWHERE does it mention the special pricing does not qualify for a refund - even though I cancelled just 4 DAYS after signing up. I don't have the time or the wherewithal today to even try and argue with them. Buyer beware.

First let me start by say I use a prepaid cc for all online shopping or for any recurring purchases that I sign-up for online. So with that being said I wanted to start my membership with WW. I filled in all the fields to start the program right, and then the screen gets to the payment portion. I fill in all required slots there right... and then this error message appears. I knowingly only transferred the exact amount that the subscription would cost into the account to be on the safe side and sure enough I went back to check all the information that I typed in to make sure it was correct and tried to continue again then the same message appears, so I think to myself let me check the account and sure enough WW was holding the exact amount of funds required for sign-up.

I paid $119.85 for three months of meetings and online. After not receiving my monthly pass card by week 3. I started calling, emailing asking at meetings no one could help. After finally get Gaye who would only give me info if I gave her a credit card she gave me a monthly pass number. Within seconds I got an email that I'm canceled followed by 8 more emails of people wanting to help --- all boiler plate emails. It doesn't seem legal that after you pay they want your card and then they tell you that you have to call before the end of three months or they'll charge it. Hope something legal can be done.

I have read some really nasty reviews about WW. First off let me say, I am rejoining for another go at it. Past failures had NOTHING to do with them and everything to do with me. The program WORKS... if you work with it. Customer service with WW is a dream. You call, you get answers. Anytime I have canceled they have never billed me past what I owed and have even refunded my money a couple of times. There has never been an issue. I'm going back and this time I am in it to win it. I will make LIFETIME and I will never leave again. I have seen now why meetings are so important. An investment in my health is never wasted money. 40.00 a month is a small investment for an amazing return... oh... did I mention my grocery bill will go down by about 1/3. Eating the Standard diet is much more expensive than eating healthy. I'm so excited to go back!!

Beware!! I was very unhappy with my experience with Weight Watchers. It has nothing to do with weight loss. I joined in September 2016 & I canceled my membership in Feb 2017. I continued getting charges until August 2017. Not only did I get charged, I was double billed the entire time. With Weight Watchers charging the same card & same email address. I somehow had a duplicate account (one charging me $44 and the other $20 per month). They only agreed to reimburse 3 months on each account. This to me is fraudulent!! If I had signed up with different email addresses & different credit cards, then I could totally understand how this could have happened but that wasn't the case. So, my advice to any new members would be to watch your account closely!! This company should have made this right!! With this being said... I would not even give 1 star if that were an option!

When trying to sign into my account, the app/website did not recognize my account. This has happened for months. I have called to inquire with no solution. I have continued to be billed monthly. It finally occurred to me that they should be able to look up my account via my credit card. They acknowledged I had an account but could only refund the last 3 months. It is ultimately my bad for not being more assertive months ago when this started. Ripoff and horrible customer service, the rep said, "It is in the terms and agreement that WW has the right to continue to take membership fees until you cancel."

Do not be fooled or misled - this company is unethical and has bad practices. I cancelled the account May of last year - online charges continued. I quit receiving emails from WW - good indication that account cancelled... but it wasn't. We had to call Citibank and post a complaint. Charges continued. Finally had "success" cancelling the account. Seriously, there are free apps or Garmin/Fitbits that do more than WW. You would be better served to NOT use them. There is no value to a $20 per month App - there are free apps, Pinterest, communities. This is not worth your time...

I am very disappointed in Weight Watchers. I joined Feb. 20, 2017 under one of their 3 month promotions. By May 20th I had lost the 10# required to get a $100 visa card, or roll it over into another couple of months membership. In order to receive this $ one had to fill out a form with a copy of my passbook showing my weight loss. This seemed crazy as everything about WW is electronic now. Okay so I did that and while patiently waiting for my $100 I noticed they had been taking out $44.95 for the months of May and June (I'm bad for not noticing it sooner). So, I immediately canceled my membership online.

I had noticed a while ago that I was still being billed by Weight Watchers even though I have not used them for years. I called to let them know before and they said I had to call back later that no one was in that could help me. I called back later and they said that I was continuing to be billed after my 3 month subscription ran out as was agreed. I was frustrated because I tried to get back into my account after the 3 months was up and it said that I no longer had a current subscription and had to renew so I figured that it had been canceled. And as I read the previous reviews I see that I'm not the only one that this has happened to.

I have tried WW 3 times and every time there has been a problem with the app or the billing. This last time was the worst. I signed up for a promotion from the Weight Watchers website that was for 3 months at $35. The payment went through but then when I tried to log into the app it said my subscription had ran out. So I sent 5 emails before I finally heard back from someone 2 weeks later. So I wasn't even able to use the app for 2 weeks. The email I got back was poorly written and asked for a lot of personal information and I didn't feel comfortable writing all that in an email so I called instead.

While the program itself is pretty good, the customer service is so bad that I warn everyone to stay away!! I was told incorrect information when I signed up, was overbilled, and they refuse to refund me. Their customer service is terrible and they don't care one bit. So disappointing for a company I used to respect. This is based in Canada in July 2017.

I enrolled in a promotion with Weight Watchers to lose 10 pounds in 60 days and receive the $100 promotional fee back. An additional requirement was that "Your Weight Watchers subscription must be current at the time you submit the refund form." I lost the 10 within the 60 days and completed the required form to cancel my membership and start the refund process on May 16th. In spite of that, Weight Watchers began deducting membership fees from my checking account. Upon requesting that they refund the fees they had deducted, I was told by a Weight Watchers representative that I must retain active membership during the processing of the $100 gift card which would take 8 to 12 weeks, and would end up costing me more in membership fees more than the $100 I would be receiving. They have since only agreed to cancel my membership as of today but declined to issue any refund.

I wanted to join today Weight Watchers 50% discount. WW staff refused to answer any of my questions. Kathy in Mechanicsburg PA said she did not have time to speak to me even though I told her I had a hearing disability and could not hear her over the noisy crowd. She simply pointed me to the pricing board and said if I wanted to join that is what the prices were. I had to leave due to my hearing disability. My head still hurts after being there for only 3 minutes. After reading the reviews here I am very glad I did not join. It's unfortunate that weight watchers has turned into a nasty business with very little if any customer service.

I was signed up through my company and bill was paid through company. I was going over my checking account and notice that they had been taking money out of my account for 7 months now. I called and explain that this should have not been done. Stated that they understood that this happens but all they can do is refund 3 months and close the account. I call this stealing money, but never again will I use Weight Watchers.

I joined to lose 12 pounds when they had a promotion to lose 10 pounds within 3 months and get $100 gift card. I lost the 10 pounds. I applied for the $100 as explained to me at the meeting. What they didn't tell me - it takes up to 4 months to process the form AND you have to pay a $45 membership fee each of those months. After 4 phone calls to Weight Watchers, I am still trying to resolve this. Today I gave up and cancelled my membership. After this experience, I really don't believe they will stop billing me the monthly fee. This makes me very sad. I have always liked Weight Watchers - I am a lifetime member. They'll never see me or my $$ again.

While the app works well you get past the constant state of having to log in even when it's on your phone. The fact that you oftentimes cannot log in and then get locked out is just ridiculous. Tonight I found out that because I signed up for WW at WORK. They can't reset my password at the number they tell you to call. Instead, they have dedicated staff at WW to assist us with technical problems. What?? Really?? It's the same problem - a password reset - not some specific issue that takes a specialized person.

I joined Weight Watchers 2 different times. The first time they were "all out" of the promised Starter's Kit. The second time in 2/2017 I was promised $100 gift card if I lost 10 lbs in 3 months. Well I lost 15 and even had their scale to connect with them to prove this. Now they say I had to renew for another 3 months or I will have to pay a $20 fee. So basically, I am not going to get that $100 either. I have already put almost $200 into the company to get $100, which I never received. Well, this diet plan involves the same thing as many free online diet plans offer, so I would suggest to save your money. It is a good plan but they just swap points for calorie counting: something that you can easily do on your own. I regret joining again.

Paid for my daughter for 6 months on June 22, 2017 @ $33. per month. Set up for auto pay and they took my $33.00 on the June 22, 2017 and then turned around and again withdrew another $33 on July 5, 2017. Told my daughter, "you are always paying a month in advance for the service. Really 7 weeks in advance!!!" "No, I don't think so. Am cancelling today!" She is paid through Sept. 2017. This is a real scam. Don't give them your credit card.

Bad experience with WW. Immediately upon joining I tried to cancel my subscription. There was no such option online. The only option charged me three months. Google link to Customer Service doesn't work. They're quick to take your money but make it difficult, if not impossible, to cancel. I intend to post this everywhere I can unless this issue is resolved immediately and I am not, charged anything.

I have been with Weight Watches for 3 months now and every time I try to open their app on my mobile it goes straight for 'Sign up for the $499.00 12 month plan' and won't let me pass that stage. I have been told I can't go to the meetings in my area because I only pay $35.00 per month. I now realize I have been completely ripped off.

At my 1st meeting I bought a points calculator for £9.95. It was completely dead and would not work. I returned it at the next meeting to be told I would have to contact Weight Watchers to sort it out even though they had spare ones there. On contacting customer services it turns out I have to post it back to them. Why can't the coach replace it, why can't the coach send it back. Ridiculous, but I was warned that all Weight Watchers are interested in is your money!

I signed up for their services on May 31, 2017 and on June 5, 2017 I called to cancel the membership. I have not used their services not one time. They would only give me $9.00 for the 3 month membership I had paid for. I can understand it I had been using it for more than half the membership but I didn't. They said they would not refund the amount paid. I will NEVER use them and will tell everyone I know not to. Ms. **, you should be ashamed of yourself for promoting them when they do the customers this bad. You may not need the money that I will not get back but I do.

I signed up for 3-month plan for $50 one evening. I had heard good things so I figured I'd give it a shot. But once I became a member, I saw that there isn't anything in the member site or app that is worth cost of membership, I'm talking within 10 minutes of logging in/signing up. Recipes seemed to be only thing in member site, and those are available Everywhere on the web!

Tried Weight Watchers for about three months. The idea of the diet is good healthy standards. Low fat, low sugar, high fruit, high protein diet. I choose not to continue as I already went through a major diet experience 10 years ago with proportion control and calorie counting using similar standards. I commend the idea of Weight Watchers in a society that has lost its good eating habits and put those individuals back on the right track. I choose not to continue with Weight Watchers as I got a half assed introduction to the program and I still haven't a clue what the whole hubbub is about nor how to proceed about it. Here's my experience:

I have contacted Weight Watchers for 3 months attempting to cancel my membership and they continue to charge my PayPal. I have talked to them and emailed and attempted from the web page. They have over charged me at least $80.

We canceled our membership to Weight Watchers 4 months ago but they keep charging our card. When we call to investigate they say that they cannot confirm the charges! What a scam!!! We have proof that they keep taking money out! BEWARE! They're horrible. Service is horrible. We have to block the payment on our credit union side. This is unbelievable.

I canceled Weight Watchers via their phone application after charged April 15, 2017. I had forgotten that this needed to be done. I canceled late at night via email as stated and the 800 # was not operating. May 15 was charged yet again $56. Canceled via email and called this time to put an end to the charges and to get credit. Was advised needed cancellation # and I let them know did not get one first time. This time was given one verbally and asked that WW send it via email so that I would have on record. "Rude" Michael said that this is how I would get it. Advised this is not the way a legitimate business operates. I like the Weight Watchers program and respect the owners, however, I will not do business with them again because of poor customer service and billing practices.

I have been on Weight Watchers for one year and 8 months and have lost 96 pounds! I eat what I want in moderation, I eat things I never knew I liked because they were "Lower points" and I treat myself every now and then so I never miss out on anything I love. I highly recommend it to EVERYONE. I also recommend doing MEETINGS and making friends and using the online tools to reach out on the CONNECT community. As far as issues with billing, never ever have I had one issue. I also order product online and again NO ISSUES. If you cancel you have to do it BEFORE the next billing cycle or YES you will get charged, but I have actually READ the cancellation policy thoroughly.

It was 6 months later that I realized I was being charged monthly after my two-month trial was over. It was a card my husband paid and I didn't know it was being charged after my two-month Groupon was over. I requested a refund but was denied. I was ill as I was not dieting due to two surgeries I had needed. So disappointed in this company.

I have been a Lifetime member of WW for many years. I went back Spring of 2017 and went most of the summer. Since I have stayed within my weight goal, I did not have to pay and received voucher codes for eTools. I have not been for several months and all of a sudden, I received a charge on my credit card for $14.94 from WW. I called them and told them that I was not using their services and had not signed up for any services. They told me that I needed to drive to a WW and get an access code in order for them to refund my money.

I signed up for 3 months and then noticed WW was auto billing my account every month. I then canceled my account. However, Weight Watchers continued to bill us for the service for months and months after. When I called to question the charges the person on the phone was rude and implied that it was my fault that the account was not closed, and did not offer to refund any of the fraudulent charges. Weight Watchers knew that there is no activity on an account, but instead of sending a courtesy email asking why we were no longer using the service and enticing us to get back on it, they chose to remain silent and continue to collect the $49.95/month. And when I called, again, they could have looked up the account and seen that there was no activity for months and refunded us for that time, but they did not. That is a crooked and very anti-consumer policy. Shameful. Beware.

So many of the complaints on here are about billing. If you use PayPal, you have control over authorized billing, and it solves the issue. So far no billing issues, and if I want to quit WW, I can just de-authorize payments and they won't be able to bill me anymore. I also don't use fitbits, etc., so pretty much no need to deal with customer service.

Weight Watchers customer service sucks. I have been trying to get a refund for 4 weeks now. When I called them first to get my refund sorted they said, "Sorry we don't issue 45 dollar refunds." Well you guys told me I was getting that back. "2 weeks later you will get 44.95 back" well where the hell is it. They really need to hire people that know what the hell they are doing. I will never deal with this company again.

I started WW about 1.5 yrs ago at 230 lbs. I have lost over 75 lbs. I'm down to 155 lbs and I've never been happier. Even without any workouts I couldn't believe it but it's true and the food taste great. Haven't found anything I didn't like. Just ask Oprah.

Weight Watchers the program is terrific. My issue is with customer service. I bought a Fitbit from the online store and then decided I would like a different model. I look for a return policy and it says you have to call or send email and they'll tell you what to do. I sent email and got an automated response. 5 days later, I still have not heard anything. So I call the number. After being on hold for 20 minutes I gave up.

Unethical billing practices. I signed up for a limited 3 month package and they continued to bill me after I cancelled the membership. Then they lied and told me I had not cancelled through their website. Be careful about giving them your credit card information. It will take closing the account to get them to stop taking the month subscription fee. Oprah should be ashamed.

I saw 3 pending charges of 44.90 when there should be just 1. I spoke to the bank and they said when a merchant makes an error like this rather than opening a fraud activity case it's better to call them and get the 2 extra charges reversed. I called and got the Philippine call center and spoke to 2 agents who (a) assure me that the 2 pending additional charges will not really post to my bank, however neither could say how that would occur. I was told to wait another 24 hours and then call back or call bank.

Absolutely rubbish website. Signed up for the one month only and they continued to take 2 further months' payments from my bank account without my authorisation. Complete con. When I called WW they told me they could not refund my money as I was on a one month rolling contract with them, even although I only went onto the website a couple of times. Also told they could not track my usage on the site. BS!!! Not nice to deal with and would not recommend to anyone!!!

Beware of bad billing practices for WW!! I am a lifetime member since last March, 2016. I have been faithfully entering my free eTools number every 2 months or more frequently. I just realized that I've been charged every month anyway. Make sure you check your credit card statements every month - don't trust Weight Watchers to do it right. I also found out that when I joined, even though I purchased a 3 month voucher, I was entered as "standard" and charged monthly at a higher rate. I learned my lesson. The program has been great but the billing system isn't. Likely there was some button I didn't click, but since they charged me for the months that they did found a record of my voucher, I am suspicious.

I thought I would try Weight Watchers online as I can't drive and can't get to any the of meetings. Well, it was absolutely useless and so hard to work out. So I thought well I won't do that again, but the next month Weight Watchers took another payment. I wasn't aware that I was booking on a monthly payment. WATCH OUT, THEY WILL KEEP TAKING MONEY OFF YOUR CARD.

Trying to track my coaching. The coach never updated my profile - one shows canceled and the other shows pending. So now I have no proof to show to my doctor that I need for my upcoming surgery. Wasted 45 minutes on chat line with no results - just going back and forth. Call center is in the Philippines and the person didn't understand what I was asking. Got disconnected once and no results the 2nd time. No manager to speak to. Called the hotline and was asked the same stupid questions with no results. Asked for a refund which I see many people have had issue with. I will update later. @ Oprah you should be ashamed for sponsoring this nonsense!

I drove 18+ miles to a Weight Watchers meeting last night and was told you cannot be a member without supplying them with a credit card. I could write a check but would have to register it online and give them a credit card for future automatic payments. After reading the complaints, I am so happy I made the decision to get into my vehicle and travel the 18+ miles home even though it was a wasted trip.

When Americans are paying Weight Watchers dues they should get an American on the phone to help them. Why is Weight Watchers outsourcing to the Philippines? As a lifetime member who needed to get back to Weight Watchers, I needed to call due to a problem with my AP suddenly asking me for my log in information. I had it written down and entered it but it didn't work. I placed a phone call to the 1-800 # from work. As soon as I heard the woman's accent, I knew it would not be a quick fix. She couldn't understand my accent and I certainly couldn't understand hers. After 15 minutes of trying to resolve my problem (which everyone at work ended up hearing) she lost her patience with me. I asked her where she was located and she told me the Philippines. I told her that she should have more patience with Americans due to Weight Watchers outsourcing jobs that should be here, to the Philippines. Does anyone else have a problem with this?

I just signed up and within the hour canceled. Signed up for the online plus account. No welcoming email, nothing that showed me how to use the program and absolutely nothing on explaining how much food, points, or portions to eat. This made me more mad when I tried to chat and they made me feel like it was self-explanatory which it is not. I assumed that there would be something that showed new users how to actually track, and use the program.

I have finally received the promised refund. It took speaking to a "supervisor" in Missouri and my previous post on ConsumerAffairs. All the calls and extremely long wait time are due to Weight Watchers customer service being outsourced to the Philippines. They read from a script and cannot veer from it to do any problem solving. Weight Watchers needs to come back to the USA.

I joined WW online yesterday. Every time I tried to log in I was told my username and/or password were incorrect. I reset the password five times. Today I called customer service and was told by a woman named Chrystal that they had an app problem over the weekend. She had me to change my password again; told me I would definitely be able to get on and gave me a "free month". When I couldn't get on again, I called and spoke to a woman named Mitch (?) who told me the same spiel and tried to convince me to stay with the program. I refused and demanded a full refund of my $19.95 cost.

I've tried at various times to get the emails to stop coming to me. The link in the email just circles back to the page and doesn't go anywhere, so I can't unsubscribe. Thinking it was a glitch, I just deleted emails and would randomly try, but I've had enough. Daily emails sometimes multiple emails a day to my work email address (previously I was a member of their "AT WORK" program).

I signed up for the 12 month plan online where I can get the WW mobile app and use this to access and record smart points. I have not been able to use the app for a long time, every time I got the message "Oops there is an error it's us, it's not you". I just assumed that was because my 12 weeks was passed. I did continue to receive emails which I didn't read. However, I was talking to a friend and she said, "You should check that they are not still deducting from your account." I said I only signed up for 12 week plan. She said, "This is a common complaint with WW online." So sure enough I rang WW (which by the way had to wait 20 mins before I got a customer service person). They confirmed that yes the money was still coming out of my account even though my 12 weeks finished last November. I told her that the WW app has not worked and was told that's because I needed to update the app (even though the message said "Oops it's us not you").

I joined Weight Watchers on 1/18/17 and I love it! I had never been a member before, so I don't know about the other point systems that were used. However, the number of points I have is plenty and I am never hungry. The program allows for you to eat things like cookies and chips but you may have to sacrifice something else to stay in your point range. For me it has helped me make better choices. I realize that the cookie or the chips aren't worth the points and will instead have fruit or another healthy snack. Do I still eat goodies sometimes? Absolutely! And this program allows for that.

I needed to make a change to my Weight Watchers membership. I have been a member of Weight Watchers since January 2016. I was shocked at how horrible and terrible and rude of the customer service was! It's obviously a call center in the Philippines and the women there speak very loudly and in a very condescending tone. I had to call three different times because the woman on the phone the first time and the second time could not figure out how to make this simple change to my account. She insisted on changing my password and finally after three days of dealing with this the situation was resolved.

Hello, I just wanted to complain about the process of cancelling my account, I called on October 2016 to cancel my account and the lady who answered the phone was very nice and told there was not going to be any problem and that I will receive a refund, she told me to send my pass, which I sent. I waited patiently for the refund in my account and never received it, I called today and a customer service person told me that I was not going to receive anything because they didn't receive the monthly pass back within 2 weeks after canceling the account. I was never told about this. They never gave me a timeline to send my pass. Just an excuse to not give your money back. I will never deal with WW anymore and will make sure that all my friends and family know about this.

I signed up and the free starter kit was a pamphlet and a plate that broke within a few days! I canceled almost immediately and they still charged me about 50 dollars for maybe a week! Their company is a ripoff!

Weight Watchers claims to have customer service, but they don't. After three phone calls in two days to someone who barely speaks my language and reads from a script and doesn't know when to stop talking, I am fed up. No pun intended. It's sad that they have outsourced this important service offshore to the cheapest workers who aren't getting the job done. Maybe our new president will bring the work back home where it belongs.

Buyer BEWARE! Believe everything that is said in these reviews about Weight Watchers billing! I tried canceling online and even speaking to a real person (a couple times) and they still kept charging my account! I finally had to mark the charge as fraudulent on PayPal to get their attention. Then they told me they had NO RECORD of any effort to cancel. Oh, and by the way, they cancelled my account with absolutely NO refund. They sent a terse reply, indicating that pretty much the entire debacle was my fault. Nice huh? This was the second time I have done business with the company with the same outcome. I have learned my lesson and will never do business with them again and recommend you do the same.

I loved Weight Watchers prior to Feb 2016 when Oprah took over. Since she took over the points for each food item such as pudding snack jumped dramatically where you can't eat normal foods without going over your daily limit. Also, I figured out my actual calorie intake based on the new point system and it was actually UNDER 1,000 for the day so even though I was reaching my allotted daily points I was well under the recommended daily calorie allotment for someone dieting. This alone left me feeling VERY hungry and set me up to overeat because I felt like I was starving. I work out daily and this low calorie allotment does NOT match the daily points making it unhealthy and unrealistic. I used to love I could eat everything on the old program and feel satisfied and still lose weight. The new program is so restricted and anything with carbs or sugar is marked up so high in points that if you choose to eat that item you are almost maxed out for the day!

Upon trying to cancel my subscription to Weight Watchers, I was offered a free month. I was then charged for the free month. When I requested my refund, I was told I must cancel the account. The free month was bogus and I am yet to receive a refund.

I signed up for a special 3 month promotion around Sept 2015. I told my local branch that I only wanted to attend for 2 and a half months because I had a planned pregnancy coming up. I wanted to prepay for the entire promotional period and not pay anything monthly afterward. They took my credit card info so I could pay. 2 weeks before my in vitro fertilization pregnancy date, I told the local branch that I would be pregnant in two weeks. They said they didn't want to know that because if they knew I was pregnant, then I wouldn't be able to attend anymore. That confused me because of course I didn't want to attend anymore if I would be pregnant. Besides, I prepaid and my prepaid period would be coming to an end so I wouldn't be able to attend anymore anyway... Or so I thought. I still got monthly pass cards in the mail, but thought WW didn't realize I was cancelled.

Just called to inquire about Weight Watchers and they charged my card 3 times and it took 2 weeks for me to get a refund, after they kept telling me that they only charged me once. I finally got my money back and signed up with a new company called VaughnCastle, where they teach you to be proactive when it comes to your health, Physically, mentally, spiritually and financially.

Like most reviews on this site, I fell victim to a Weight Watchers promotional offer. They now have a "note" listed on their website but the wording, I believe, is still intentionally misleading. The promotion leads you to believe that you are purchasing a discounted 3-month plan when it is actually an ongoing plan with the first 3 months discounted. And, like the others, I have paid an additional 3 months so far, at full price, for services that I didn't want & have never used. Really, Ms. Winfrey, is this the type of marketing you want to be associated with!!!

UNBELIEVABLE!!! I have only been a member for 24 hours and been on the phone with customer service 4 times. I paid for membership $19.95 and they did 5 transactions out of my account. They assured me it was only one but my bank said they did it. Then when I spoke back to them they said for "authorization" purposes. Then I checked today and another charge. Needless to say I checked reviews and saw what happened to others so I immediately called and requested to cancel and refund my money. The rep was nice and hopefully it all goes through. I did get a cancellation email. Lesson learned. Check reviews before starting anything!!! I've done WW in past and it worked but hearing about this new PP program I'll stick to working out and eating in moderation.

I had to cancel my WW account because of unbelievable incompetence in the billing department. I had called at least 4 times to try and straighten out incorrect charges to my account. Each time I called, it would just get worse with more errors. By the end, I had just had enough and cancelled my account and credit card so they couldn't charge my account improperly anymore. I will never use WW again.

I canceled my subscription over a year ago. It was an unnecessarily complicated online process. Thinking it was done, I did not look for it in my automatic deductions but realized today, that I had been being charged the whole time. When I called, they said my subscription had never been canceled and that it was my problem. They canceled it (again) over the phone and said they would refund 2 little months (a drop in the bucket). When I opened this confirmation email, after "refund amount" it said: 0. I canceled because this company, when I joined in 2001, had a system and an ethic that was focused on its members. Over the years, their focus became profit and their commitment to members: lip service. This subscription debacle is a case in point.

I ordered Weight watchers several years ago and when I wasn't satisfied with the product and I went to cancel it they charged me the remaining portion of the saving I got when I ordered this product. This is false advertising.

I signed up for the 3 month online version at Weight Watchers website. I get to the point where they want my billing information. I tried multiple times & it kept giving me an error. Finally it goes through... I didn't think anything of the errors with entering my cc information. So the next day 12/31/2016 I check my bank account & come to realization that WW charged my account $49.85 seven times!!! I immediately called the customer service number & got connected with a guy who clearly didn't speak very well English. Go figure... He's telling me he only shows one transaction not seven. This guy asked for my credit card information to further evaluate why my card was charged so many times. I give him my information & he puts me on hold! He had me on hold for like 15 mins before he got back on the phone.

Horrible customer service support. No follow-up. I requested a copy of all my 2016 transactions to submit to FSA. I am constantly getting the runaround. Still have not received the email copy of my payments. Please get the billing dept in order. I cancelled my account due to the problems. Thanks.

Weight Watchers Billing department are scammers. I canceled my account back in January of this year and they re-signed me back up without my authorization. I'm am currently working with my bank and I've gotten 90 days refunded. Weight Watchers is hanging up every time I call on the issue. They are being extremely evasive. I'm sure this is not a isolated incident. I am contacting my State's Attorney's Office for additional help.

I belonged years ago under the Points Plus Program and did great. I met my goal weight and was glad to recommend Weight Watchers to others. I joined this new Beyond the Scale Program in Oct for a 3 month term. I am very disappointed with the new program. It is nothing but common sense and "clean" eating while incorporating exercise. Anyone can do that - I don't intend to continue with the plan.

I tried to cancel my online account and the representative couldn't find my account. This is the second time that I've tried dealing with them and based on the terrible representatives, I don't think I will join again. Why can't Weight Watchers have their customer service in the United States?

I signed up under the free fit bit promo. Two months later, no fit bit. I have been contacting customer service through email, chat & phone calls and they have done nothing. One rep told me she was taking my complaint to management and that I would definitely get a call back in 24-48 hours. GO FIGURE!!! NOTHING but they do continue to bill me! This is the most ridiculous customer service I have every encountered! This saddens me because I have used Weight Watchers many times over the past and have been successful and have never had poor service but the new Weight Watchers is ridiculous! They cheat people and have poor follow through! Don't waste your time or money!!!

W.W. are presently promoting a special - buy 3 months, get 1 month free or buy 6 months, get 2 months free. BUT, when you choose one of these selections, you have to pay a $35 activation fee again even if you are a renewing member. I have renewed memberships on other sites and NEVER had to repay the activation fee. What a scam! I guess they need the money.:) So I am going to just go on calculator.net and they will tell you the points of each food item. So if you know the points you are allowed per day, you can easily do this on your own. As a guideline, I am 5'4", and weigh 167 and my allowance is 26 points per day with an extra 49 bonus points per week.

If you really need to lose weight, please believe me, this program DOES NOT WORK. Many of the Weight Watchers programs in the past have worked very successfully, but this one does not. Even if you follow it to a tee and stay within your points limits everyday you WILL NOT lose weight, at best you will stay the same. Some of the reasons for this is because people are no longer held accountable for their choices, people are no longer "encouraged" to lose weight, people are no longer "guided in their journey to weight loss". The new philosophy and mantra that is coming through in the talks that the leaders give every week is this: if it makes you FEEL good, DO IT and celebrate it. This is not good for someone who needs to lose weight.

Joined ww for 3 months. Sent email to cancel and was still charged for the following 3 months. Called cs spoke to a nice rep and had it cleared up. However, ww claims to have help for diabetics. I asked about this at the meeting and was told that there really is none. One must do their own thing. The new ww is not as good as the old. In fact it really does not make sense. Diabetics cannot eat all the fruit they want. I also don't understand why ww carries so many carb snacks. Wouldn't it be better to have more protein snacks available. Perhaps WW should discuss this with a good endocrinologist. So, now I am going to a nutritionist and it seems to be better for me. More reasonable for my needs.

I have been a weight watchers for over 20 years and experienced many program changes. The Smart Points Plan is the dumbest they have ever had. While it is great that they revamped things so that sugary foods/empty calories cost more points, they have dragged healthy foods, like milk products, that contain naturally-occurring sugar down as well. The end result is that members are consuming fewer milk products and in a population that leans heavily toward older women that is not "smart."

So many reviews here about WW fraudulent billing practices, and I can tell you, they are all true. What's more, is that the new program Smartpoints, Beyond the Scale is ridiculous. In the meetings they celebrate and clap, and yell in excitement when someone confesses that they overate gained. One such incident, a lady said, "I'm up two lbs this week because I ate 1/2 a cheesecake." The leader said, "How did you feel when you were doing it? Did it make you feel great? If so then BRAVO to you for doing something for yourself that made you feel great, Let's give ___ a hand shall we and celebrate that she's putting herself first and doing what makes her feel good."

Weight Watchers offers monthly passes & promotions but doesn't tell you during orientation if you purchase the convenient monthly pass via credit card, you are automatically renewed at the end of the time period of your purchase. WW says you received this pass because you subscribed to a monthly pass (sounds OK) but it DOES NOT tell you when the pass allocation you purchased expires, they AUTOMATICALLY renew and charge your credit card for another. To my surprise, I received a renewed pass in the mail that I did not expect or request. I hadn't accessed Weight Watchers meetings or online app in months. I soon discovered the website has a link for cancellations... which I didn't know you had to officially cancel after the end of a purchased card time period. I thought [from past experience] if you ended a purchase period you were done unless you renewed and you purchased more time.

I signed up for the 3-month subscription at a "discounted" rate. After just 3 days, I realized I paid $40 for a food diary. I cancelled thinking I would get at least a refund for the two remaining months and got email that I was not getting a refund instead my subscription would end at end of first month at a new rate of $19.99 and the rest of my money was their "sign up fee". A lesson learned and a big disappointment for Oprah supporting such a scam to people trying to get support for weight loss. Shameful. I DO NOT RECOMMEND AT ALL. WASTE OF OUR HARD EARNED MONEY.

I signed up for a 3-month promo and then informed the location where I was attending meetings/weigh-ins, etc. that I was not continuing, and wanted to cancel. My understanding was that my account was closed. I just noticed in my bank statement that I was being charged $44.95 a month for the past 4 months without my knowledge. I haven't been back to Weight Watchers since the promo ended and I closed my account. When I tried to call, the person at the call center, whose English was limited, kept me on the phone waiting, and had to consult with someone else 3 times. She said she couldn't find any charges.

After 3 months trying the Weight Watchers program, I can say that I would not recommend this program to anyone. Nice branding, photos and online marketing videos hide the fact that the mobile app is terrible, service is pathetic and auto-subscription is designed to take your money. I signed up for the introductory 3 month period. Beware! They will try to charge you in month 4. Altogether, I'm not happy. MyFitnessPal is a much better (and free) option. There are many other preferable diet programs. Do not believe the hype. Weight Watchers is not worth your money!

Your accounting system is lacking in the respect you continue to charge my account after I have requested a refund and to be canceled. Hopefully this will get the attention that I need to get this issue resolved! Your weight loss program works but your accounting system doesn't. I chose to write this review in hopes of getting my issue resolved. I have been promised a return call from a supervisor within the next 24-48 hrs on numerous occasions and have yet to receive one. Hence the reason for this review.

Ordered Weight Watchers online 9/21/16. Supposed to get free initial coaching session at 11 am 9/23 Calif. She called at 8 am when I was unavailable! Called WW, got someone overseas who couldn't speak intelligible English and was reading from a script. Could not get an agent in USA. Overseas agent said she tried to contact USA agent who allegedly relayed a message "answering my question" (I never said why I was calling!). I asked why USA agent would talk to overseas agent but not me!! I guess WW doesn't want any more business. I told them to cancel order. We'll see if she understood English well enough to do that.

After deciding to use MyFitnessPal (which is free) to continue my weight loss journey, I sent a cancellation request by e-mail. I assumed they would automatically stop drafting my account but after 5 months realized they were still charging me. I pay my balance in full and unfortunately had not checked my statement close enough to realize the $44.00 was still being taken out. When I called the company I spoke with someone who was very hard to understand. Weight Watchers in the past has been a very good experience but at this time I highly recommend you check out the free apps to lose weight which are very effective.

I have been a fan of the Weight Watchers program over the years. This morning I spent 20+ minutes on the phone trying to reach someone who could speak clear English and potentially help answer some questions. It appears that Weight Watchers has recently changed their customer service to a call center overseas - perhaps to save money. I never did get the questions answered, nor was I able to be given, upon request, a U.S. phone number for Weight Watchers (the call center said there were no longer numbers in the U.S. for customer service involving Weight Watchers). I canceled my subscription this morning out of frustration, disappointment, and a lack of respect for this terrible business model that is now a part of Weight Watchers. I have never see such poor customer service for such a large, well known company. It is truly a shame to see this once respectful company being turned into an unreachable, untrustworthy, unfriendly business.

I've read many poor reviews (sorry so many people had bad experiences) but felt I needed to state that I've had nothing but positive things. I was warned in advance to cancel 2 weeks ahead of time as to not be billed. I was told this about 3 times by different WW people. The meetings have been extremely helpful...love the support of all the other women but most of all our leader is simply wonderful. I leave feeling encouraged with new information to help with my weight goals. I only had 10 pounds to lose so probably will not subscribe longer than my 3 months but I enjoy the meetings so much I might just continue. My only disappointment is that when counting points fruit does not have points. If you are a very large person I suppose it would not matter. Like I mentioned I'm only 10 pounds overweight so eating that fruit will keep me from losing.

This program is a scam!! DON'T SIGN UP FOR ANYTHING WITH WEIGHT WATCHERS!!! I signed up during the promotional period, "lose 10 lbs within 2 months and get 100.00 debit card". I lost the 10 lbs. Called Weight Watchers and inquired about the 100.00. I was told to fill out the required forms and mail in with proof. Two weeks later I received a "Dear Valued Member" form letter. The letter stated my weekly logged weight was not legible. I sent another letter with the actual weight log book for proof. Received a 2nd letter stating I did not sign up during the promotional period, therefore the 100.00 will not be offered.

BEWARE DEALING WITH WEIGHT WATCHERS --I purchased 12 weeks of the Weight Watchers program on-line. I made sure I only purchased 12 weeks on a one-time payment. Instead, Weight Watchers has buried deep within their terms (you know, the small print written by a team of lawyers in lawyer-speak) that they can bill you at maximum monthly payment. You won't realize it unless you scrutinize your credit card statement 3 months later. It may be a Wall Street traded stock, but Weight Watchers works like a SCAM OPERATION!!! Never purchase anything from Weight Watchers without a competent lawyer in tow.

I joined several months ago under a program for 3 months. I wanted to upgrade my account to a different level, Total Access member and I tried to do over the 24/7 chat and after 30 minutes of going back and forth with a Tech support that seemed like forever, they informed me that I had to do the account status change over the phone. I called the 1-800 phone number and got someone from who knows where (clearly overseas) and they asked for very sensitive personal information and credit card information. I was not comfortable providing it and after numerous attempts to provide other information, I did have to provide my cc information in order to complete the status upgrade. After the phone conversation I regretted ever doing the transaction over the phone, but there are no other options that WW provides and EVERYONE in the organization defers to the 1-800 number for customer service.

I'll start by saying I like the WW plan and both me and my mom have been quite successful on making some necessary lifestyle changes. I have no complaints about the actual program... it's the business practices that are stinky and why I'm cancelling my membership. I knew that after signing up for the 3 month plan that WW would start to auto-bill me after the three months was up (it's in the terms and conditions) but I didn't realize I'd be billed 6 weeks in advance with no warning whatsoever! No reminder email that "FYI, your about to be billed for another month". Okay - my bad, read more carefully. But 6 weeks in advance is a very long time to auto-bill someone without any warning. It just feels sneaky to all of a sudden see these charges come off your card without any advance warning. It's poor customer service. If you think your program and business is so great, why do you need to trick people into staying?

Like other commenters, I signed up for a fixed period of time (6 months). I ended up hating the website and found it fairly useless, so I did not use it beyond 3 weeks but figured that I had to accept this loss and should have done more research/read reviews. Well, to my shock Weight Watchers Online continued to take money from my account beyond the 6 month period and now that I have disputed, they refuse to refund my money and tell me to read the Terms and Conditions!!! We all do lots of e-commerce these days, and this is the first time I have ever had such a response from a service provider! Shame on you WEIGHT WATCHERS!!! Shame shame... you must be very desperate for your nickels and dimes. Do NOT waste your money on this TERRIBLE COMPANY!

I am a recently widowed senior. I have gone to weight watchers several times over the last 40 years. You could go and pay your money (in cash) and receive the information and get your weekly weigh in. I looked on the website for a long time last night to get the rates and then just traveled quite a long way to a meeting. When I went a representative asked whether we knew the rates and two other people said they spent time online and could not find the rates. I was going to purchase a 3 month pass for cash. She said she could take the money but I had to go online and use my credit card to register and then I would have to go online after three months and cancel it even though the meetings were not going to be charged on it. She said if I did not cancel it new meetings would be charged to the credit card.

The new Weight Watchers Smart Point System is defeating. I joined, only to find I had minus Smart Points after only two days. I had altered my diet and still, I had minus points. This meant that each day, no matter what I did, or how much I exercised, I was still in the minus, which is psychologically defeating. After three days I wrote to them and asked for a refund, which they refused. Dieting is hard enough and requires some cheering on, not the other way around.

I joined Weight Watchers 2 years ago in 2014. I just did the online and mobile app. I found it very helpful when I wanted to lose 10 lbs so I decided to join again on 8/28/16. I went to the website, set up a profile (my old one could not be found), and proceeded to pick the plan that included going to the meetings. I was delighted to find out that they had a 50% off deal for 90 days of meetings and the app, etc.

I subscribed yesterday (August 21, 2016). After trying to use the website and finding it very cumbersome and user non-friendly, I decided to cancel. I cancelled 24 hours later and am being charged $100 for cancelling my subscription. Outrageous!

WW is not a reputable company. Sign up to monthly meetings. Since 1st session 3 weeks ago meeting leader has failed to turn. Decided to cancel my membership. WW has advised I cannot have a refund and I will have to pay for two months. WW is a scam!

For the majority of my adult life I have been an on/off member of weight watchers. Never did get that gold but certainly will not ever get it now!! The most shocking system when dealing with customer services "system" being the operative word. So far I have spoken to 3 lovely members of staff, supervisors included whom with all the will in the world could do nothing for me due to their hands being metaphorically tied by this atrocious company. No one in the ivory towers can be even spoken with, leaving it all the workers on the front line to take all the flak.

My daughter and I signed up for 6 months and were happy and successful with the program. We then canceled our accounts. However, Weight Watchers continued to bill us for the service for months and months after. When I called to question the charges the person on the phone was rude and implied that it was my fault that the account was not closed, and did not offer to refund any of the fraudulent charges. Weight Watchers knew that there is no activity on an account, but instead of sending a courtesy email asking why we were no longer using the service and enticing us to get back on it, they chose to remain silent and continue to collect the $19.95/month. And when I called, again, they could have looked up the account and seen that there was no activity for months and refunded us for that time, but they did not. That is a crooked and very anti-consumer policy. Shameful. Beware.

Yes, I'm a Lifetime Member, which doesn't mean much anymore. I cannot say how validating it was to read the reviews of the current WW Smart Points Program. I had done well on Points Plus, then had surgery and gained 30 lbs having be in bed for 3 months. So I joined WW again, ready to go. What a horror! As so many have said on here, all the points changed and what I'd done before using the points worked beautifully, this time all the values had increased, even really healthy things. I am a milk person, and to find that my 1% milk went from 3 to 5 points was just one of many horrors. Amy's Organic brand Mexican frozen meals used to be 8 points. Now they're 10. I could go on and on. They have a no-count option, but this entails eating, ick, like tasteless lean meats, that awful "lite" bread, SKIM milk (which I hate as much as I love the other milk options), gag, gag, gag.

I canceled my Weight Watchers program in March at the actual meeting. I asked them to stop billing me since I was only on a 3-month trial. I was told they would not bill me any further. Not only did they bill me for April but it is still going on and I called my credit card company to stop it and they can't stop it either. I just got off the phone again for 48 minutes and was told a supervisor has to call me back within 24 hours. Still no confirmation number and still no luck getting this to stop. Do I have to cancel my card to get this to stop? So far $179 in charges for nothing!!!

I called in February to cancel my membership. Still being billed for August. They did NOT give me a confirmation number, though they claim they did and that's why they won't cancel me. Now, I have to cancel my credit card to stop the $44.95 a month. They say that you can do everything online, but you cannot cancel. Waiting on the phone will take forever, and they will promise you that your account is closed, but it won't be. Be warned. Never give them a credit card number.

I am not ever able to access my account. I have tried numerous times to get online but am rejected. Was told there was an issue that would soon be fixed. Well, it hasn't. Very frustrating. I purchased a package of chicken a few weeks ago and thought by the looks that they were cooked. Put them in individual zip bags as the original large bag would not fit my freezer. When I thawed one slice I discovered the white appearance was not cooked but FROST BITE, yuk. The original bag was thrown out by then so I had no info on the product.

I cancelled about 3 months ago and they are still charging me. It's theft as far as I'm concerned.

I joined Jan. 4 and had lost ten lbs. by Feb. 15. I filled out the form and mailed it in. I continued to be billed monthly after my initial 3 months and never received either a one month refund or credit of 2 months fees. I have tried to call but can't find anyone to help. I'm told someone will get back with me and they never do. They shouldn't have introductory offers if they don't plan to honor them. I expected better from WW.

My credit card has been charged over $400 over the last 9 months - without my knowledge - for services I did not use and did not need and did not want. I have called Weight Watchers. They have given me a refund of $135 which leaves almost $300 (that is a LOT of money for me) that I have been charged - again, without my knowledge or desire - for services I did not use. WW told me that I must have checked a box somewhere of terms and conditions that started an automatic and never ending subscription. Unlike the previous reviewer, I am not an IT person. I feel duped; I feel cheated. WW deceived me and thereby has stolen almost $300 of my hard earned money. I am very unhappy with the ethics, or lack thereof, of this organization.

I had recently thought of returning to Weight Watchers as I am "Lifetime" member who needs to get back to my goal. After receiving less than glowing reviews from several friends, I called "Customer Service" to see what the going Lifetime rate would be and to make sure I could pay in cash. I was put on hold and held, held, held, until I finally just gave up and hung up. After reading many of the reviews here, I know better than to EVER give Weight Watchers my credit card number. I have decided to give Myfitnesspal.com a try. Oprah, where are you to help get WW back to the reputable company they once were. Sad they have become such a bad business with NO customer service of regard for their customers.

I signed up for WW in Nov 2015. On that same date, I had 2 accounts set up for me. I did not realize that I was getting billed 2x's a month for $44.95, that is over $700 in 8 months! All I have requested from WW was for the complete 8 months to be removed (on the account that was not being used). WW is refusing to refund me for the 8 months. In fact, they are doing everything possible to not refund me at all! As of today, I have only had 2 months removed. They "claim" that 5 months have been removed, but on my credit card statement there is nothing more as of today. Not only are they refusing to credit my account for the amount that I am asking, but they also went ahead and closed the 1 account that I wanted to keep open and to remain being a member. I was told that was not possible, since I was asking for a refund.

Let me start by saying I work in the IT field, so I not only understand technology, it's my business. Anyway, joined WW in Jan 2015. Installed the online app. Took 4 days of back and forth with their tech group to get some portions of the online tool to work. Although it kept giving me daily errors that my password wasn't correct and I had to reset it. Updated my smartphone and tablet in the meantime, but by April 2015 my account kept "locking up" and tech support gave up on me. It also kept crashing my devices, so I had to uninstall on both. I tried to work the paper from program until Nov. Not much success. Started another weight loss program in Dec 2015, huge success. So I cancelled in Jan 2016 using my laptop per instructions. Received confirmation all was cancelled.

I thought I was signing up with a reputable company until I cancelled my online account only to be proved wrong. Weight Watchers continued to withdraw money from my bank account for 3 months. When I called customer service and asked them to return the unauthorized withdrawals, their customer service agent said that they don't give refunds. I told her that it wasn't a refund, it was unauthorized withdrawals. At this point I'm thinking Weight Watchers has some serious cash flow problems and that they can't afford a decent IT Department... or maybe the IT Department walked off the job.

I joined Weight Watchers Online three days ago. I use a jawbone activity tracker and checked to make sure that I would be able to use it with the program. Three days later and after to speaking to five reps they finally told me that they're having problems with the syncing of these devices. They are working on it but can't tell me with it will be fixed. I wonder if anyone was ever able to sync their activity trackers. It was very disappointing that they are so technology challenged! I can only go online and manually enter my activity... very time consuming!

Like Chiara of London, I filled in a form to have a refund for the promo lose 10 lbs in 8 weeks. I received confirmation of refund on 11th March 2016 to be issued in 4-6 weeks. Last week it was week 15 (Yes you heard right. 15 weeks later!) and no trace of the refund. I've contacted customer service via email and phone and every time I contact them they say we will be in contact in 24-48 hrs and that it has been escalated. They also said that because I keep contacting them my case is put back as they have to keep re-investigating it... Ridiculous, if they sent out my cheque when they were supposed to then I wouldn't be contacting them! I am not sure how high they can escalate it in 15 weeks but my query must be in Oprah's capable hands by now!

Number 1 no meetings close to me. Number 2 the online program wouldn't let me get on the computer. Supposedly didn't recognize my password. Had to send an email and call tech support the next day. He was able to give me a new password. Thought I was set to go. 2 days later didn't recognize my password again. I signed up for 3 months for nothing. Very frustrating. I don't have my order number. It's in this tablet. My 3rd month will be First week of July. Computer program is from the Flintstones Era.

I have been requesting my account be closed for the past 3 months. I have provided the information requested as they claim I have two accounts and they don't know which one is associated with the current account. My initial cancellation was requested through the current account and I provided my account number. I then provided my DOB as requested. I have an email trail documenting of my requests to cancel my account. I have had a similar problem with Weight Watchers before. I feel this is part of their business practice; to make it difficult to close account in order to continue to collect funds. I have had to place a stop payment on my bank account.

There is no way that anyone should choose to work with this company. I am forced to go there due to my Healthy Blue Living Policy. What a waste of time and money. Due to repeated problems at the local site, I usually work with the corporate office, Patricia **. Even with her help, and her emailing me the invoice and confirmation number, the Southgate location could not get it entered in the system prior to the expiration. They said I had to come back on 6/27 to use it. I am going out of town and my next scheduled weight in is 7/1. OMG, the invoice will expire by that time and, again, I received it from corporate who already shows it as paid and sent me to the location to complete the transaction.

I joined the three month plan. No points counters, all out of stock for a month. No one informed me how to work out the points. So I obviously wasted my money and canceled any resubscription, following Weight Watchers online system. So two months later after the three month membership expires, and I had received confirmation of the cancellation, but figured I didn't need to keep it as they would have record of this. They charge my account and send out another pass a week later; though I had sent three emails to which they took a week to reply, refusing to refund my money, or even apologize for the appalling service, which made me cancel initially.

I signed up for a three month trial in January. I didn't like the service, so I cancelled my account online in March. I followed their online cancellation procedures and answered the questions, etc. I received a "sorry to see you go" survey. Because we use online banking, I did not catch that they were continuing to charge me after the cancellation. I called them today to dispute three months worth of charges (totaling about $60). They agreed to refund one month, but refused to refund the other two months. I did not have a confirmation number in my "goodbye" email. After searching the issue online, I found that this has happened to multiple people.

I am a lifetime member and decided to go back because I was not on my goal weight. I started to pay by the month 4495 a month. I started on May 31 and was told that it was good for the whole month of June. They charged my credit card on the 15th of June and said they will charge again on July 15th. It means that I will pay 3 months for 2 months. Customer service said it was written on the terms and conditions. I read the terms and conditions and nothing is said that I would be charged 3 months for 2 months. So, I cancelled. The greed and dishonesty is amazing. How can a company be so greedy? Nowadays all the companies want is to have access to the bank account and our credit cards so they can rob us. You do not have an option to pay by cash anymore. I had to cancel something I love because of greed. It is very sad.

I had a bit of issues opening up my Discover card, I couldn't log in too many failed attempts so they had to unlock my account for me again. While I'm not here to review them I'll say Discover did a great job helping me. But, onward. When logging into my Discover card I noticed that I was charged by Weight Watchers for over 50 dollars. This struck me as odd because I paid for their 6-month plan. I canceled my account right after to find that I wasn't getting a refund. So I decided to call, I hit Zero to get through to customer service as you are suppose to do. I did it more than once only able to stand 5 minutes both times. On the third try I stayed on the line, for a total of 15 minutes, bringing my grand total to 25 minutes only for them to stick me with a voicemail I know they won't call me back on. So I'll out 55 dollars on a 10 dollar an hour job with a 1500 dollar surgery bill and these people just do not care. They are the epitome of greed.

Weight Watchers are total thieves. I cancelled my account 3 years ago and they have billing my credit card which my wife receives statements and never noticed charges. They rolled it over year to year without my permission. When I called them I explained that I haven't been on the website for 3 years and to check my login data. They said they couldn't check and all they would do is refund 3 months. The service is useless, they are crooks. Do not use them ever.

This company has become the perfect example of corporate greed. Did you know that they will not allow you to pay cash for even a year in advance! Guess why!! They insist on having access to your bank account so that they can charge your account at their convenience. This is a crooked company now. I wanted to join, but I will not be ripped off. They collect their fee 15 days before your 3 month period ends. Yes, you have to have a bank account and a computer to be a Weight watcher member. This means that poor and many elderly people can not join.

I took up a one month special Weight Watchers MEETINGS offer and was rolled over without my permission into a monthly 'online' plan and without my permission they started to dip into my credit card account. I call that theft. I rang and told them that I never signed up for an 'online' plan, ever. They told me that I did. I told them I didn't. And so it went on. They are like dogs with a bone. I've been a member on and off for over 30 years and Weight Watchers was once a lovely caring organisation. Now they are just money-grabbers. Do you know if you don't have a computer, you can't join these days? What about the over-60's many of whom have never owned a computer! They want the $$$ roll-over each month. Corporate greed. Don't EVER give them your credit card details. Someone PLEASE start up an alternative. WW does things well at its meetings, but the greed is hard to stomach!

I used to love Weight Watchers. Not only is the new plan a joke (it's a diet), but when e-mailed them AND cancelled my subscription online they continued to charge my account for two more months. The customer service person was about as helpful as a splinter in my toenail. She was so pushy and tried to trick me into keeping my subscription (that I had already cancelled). Please don't sign up for this. It's not a good program or a good company anymore.

I have been a member of Weight Watchers for many years. In fact I was a group leader in the early 1980's. The past few years I have had the experience of Weight Watchers taking money from my accounts when it clearly wasn’t theirs to take. Several years ago I was set up with e-tools and money was charged to my credit card. The account closed suddenly and I thought it was because I was not actively using it. However, they continued to charge my credit card. When I would call they would tell me the account was closed, but the charges continued. My experience with the Customer Service Department was frustrating at best. They don’t know anything about Customer Service and they are incompetent. I never did get all my money back.

I used to think that Weight Watchers was a serious company, until I had to deal with their customer services. I attempted to register through their website and the registration did not go through due to an error in their system. The payment however, went through and have been pending on my husband's Paypal account since. I paid 3 months in advance and so far got no service in exchange.